{"took":138,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":877,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"4452940","_score":19.408648,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX XX/XX/XXXX Equifax Information Services, XXXX XXXX. XXXX XXXX XXXX, GA XXXX XXXX or XXXX XXXX : Dispute missing information from XXXXEquifax. ( scanned and sent Certified mail ) Dear Sirs, Attached is myEquifax credit report SSN last four **** with missing information that can not be disputed online for unknown reasons. \nIncluded are my driver 's license so you can correct my date of birth to XX/XX/XXXX and my name from XXXX XXXX to XXXX XXXX XXXX XXXX My Social Security card is provided so you can match it to XXXX report with SSN last four **** included. \nI have provided my XX/XX/XXXX XXXX XXXX credit card statement so you can add my Apartment number # XXXX to myXXXX report. \nPlease provide a copy of my corrected credit report within 14 days when you have corrected all three ( 3 ) my name, date of birth and address, as I have been denied credit recently. \n\nSincerely, ================================== XX/XX/XXXX Dear CFPB, I send the Letter to Equifax on XXXX XX/XX/XXXX, certified mail XXXX XXXX XXXX XXXX XXXX, and Equifax received on XXXX XX/XX/XXXX because Equifax did not send a credit report on two previous requests XXXX \n\nI requested my credit report my mail and to have my name, date of birth, and apartment number corrected online, by mail since I can not get thru the phone line at XXXX or XXXX because after answering all the questions on their phone system it does not connect me with a person to check on my dispute. I included myXXXX report online with the missing and incorrect information to correct my name, date of birth, and missing apartment number from XXXXEquifax report online.","date_sent_to_company":"2021-06-11T21:20:23.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"91942","tags":"Older American","has_narrative":true,"complaint_id":"4452940","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2021-06-11T20:39:56.000Z","state":"CA","company_public_response":null,"sub_issue":"Difficulty submitting a dispute or getting information about a dispute over the phone"},"highlight":{"complaint_what_happened":["Sincerely, ================================== XX/XX/<em>XXXX</em> <em>Dear</em> CFPB, I send the Letter to <em>Equifax</em> on <em>XXXX</em> XX/XX/<em>XXXX</em>, certified mail <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>, and <em>Equifax</em> received on <em>XXXX</em> XX/XX/<em>XXXX</em> because <em>Equifax</em> did not send a credit report on two previous requests <em>XXXX</em> \n\nI requested my credit report my mail and to have my name, date of <em>birth</em>, and apartment number corrected online, by mail since I can not get thru the phone line at <em>XXXX</em> or <em>XXXX</em> because after answering all the questions on their"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[19.408648,"4452940"]},{"_index":"complaint-public-v1","_id":"2932612","_score":19.174065,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MN XXXX Social Security number : XXXX Date of birth : { XX/XX/XXXX } Equifax XXXX XXXX. XXXX XXXX XXXX, GA XXXX XX/XX/XXXX Dear Equifax, Please provide evidence the following accounts belongs on my report and that my rights have not been abrogated. In the event that no record exists, please delete this damaging account information. \n\nXXXX XXXX XXXX Accounts # XXXX # XXXX # XXXX # XXXX My report or confirmation number ( XXXX ). \n\n\nXXXX XXXX","date_sent_to_company":"2018-06-11T21:58:43.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"55426","tags":null,"has_narrative":true,"complaint_id":"2932612","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2018-06-11T21:47:30.000Z","state":"MN","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["<em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>, MN <em>XXXX</em> Social <em>Security</em> number : <em>XXXX</em> Date of <em>birth</em> : { XX/XX/<em>XXXX</em> } <em>Equifax</em> <em>XXXX</em> <em>XXXX</em>. <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>, GA <em>XXXX</em> XX/XX/<em>XXXX</em> <em>Dear</em> <em>Equifax</em>, Please provide evidence the following accounts belongs on my report and that my rights have not been abrogated. In the event that no record exists, please delete this damaging account information. \n\n<em>XXXX</em> <em>XXXX</em> <em>XXXX</em> Accounts # <em>XXXX</em> # <em>XXXX</em> # <em>XXXX</em> # <em>XXXX</em> My report or confirmation number ( <em>XXXX</em> ). \n\n\n<em>XXXX</em> <em>XXXX</em>"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[19.174065,"2932612"]},{"_index":"complaint-public-v1","_id":"5330529","_score":19.034534,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Dear CFPB, I sent dispute letters to Equifax, XXXX and XXXX as my credit report included erroneous information about my date of birth, legal name and current address. I mailed the dispute letters and supporting documentation on XX/XX/XXXX and the reporting agencies should have received the letters by XX/XX/XXXX. Since I did not hear back from the Credit Reporting Agencies after 2 months, I checked annualcreditreports.com on XX/XX/XXXX and I was able to obtain credit reports from XXXX and XXXX which made the corrections requested. \n\nI was unable to get the credit report from Equifax. I called the Equifax Customer Care phone number and I was not able to move forward with my request as I could not talk to a representative. Then I called Equifax XXXX XXXX XXXX and they requested a new dispute letter ( second dispute letter ) and also a copy of my Social Security Card ( front and back ) and Driver 's License, which I mailed on XX/XX/XXXX. I received a credit report from Equifax with date XX/XX/XXXX, which still contained the wrong date of birth, more specifically year of birth and they used my maiden name for the name on file. \n\nI have been trying to resolve this issue as I am trying to buy a home and my credit history/report must be available to mortgage loan providers. \n\nThanks!","date_sent_to_company":"2022-03-16T04:44:30.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"92011","tags":null,"has_narrative":true,"complaint_id":"5330529","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2022-03-16T03:26:24.000Z","state":"CA","company_public_response":null,"sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["Then I called <em>Equifax</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> and they requested a new dispute letter ( second dispute letter ) and also a copy of my Social <em>Security</em> Card ( front and back ) and Driver 's License, which I mailed on XX/XX/<em>XXXX</em>. I received a credit report from <em>Equifax</em> with date XX/XX/<em>XXXX</em>, which still contained the wrong date of <em>birth</em>, more specifically year of <em>birth</em> and they used my maiden name for the name on file."],"company":["<em>EQUIFAX</em>, INC."]},"sort":[19.034534,"5330529"]},{"_index":"complaint-public-v1","_id":"16302950","_score":18.836206,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX Date of Birth : XX/XX/XXXX SSN ( last XXXX ) : XXXX Email : XXXX XXXX Date : XX/XX/XXXX To : Equifax, Experian, Transunion, XXXX Secondary Credit Bureaus XXXX XXXX Department XXXX XXXX XXXX Freeze Request Dear Credit Bureaus, Please place a security freeze on my Equifax credit report for the consumer below : Name : XXXX XXXX Date of Birth : XX/XX/XXXX Address : XXXX XXXX XXXX, XXXX, VA XXXX XXXX ( last XXXX ) : XXXX Please confirm the freeze and provide any PIN or password and instructions for temporarily lifting or permanently removing the freeze. I have attached identification and proof of address to verify my identity. \n\nEnclosed/attached : photocopy of government-issued ID, proof of current address, and any other documentation you require. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2025-10-02T02:05:19.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"23224","tags":null,"has_narrative":true,"complaint_id":"16302950","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-10-02T02:04:53.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["<em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>, VA <em>XXXX</em> Date of <em>Birth</em> : XX/XX/<em>XXXX</em> SSN ( last <em>XXXX</em> ) : <em>XXXX</em> Email : <em>XXXX</em> <em>XXXX</em> Date : XX/XX/<em>XXXX</em> To : <em>Equifax</em>, Experian, Transunion, <em>XXXX</em> Secondary Credit Bureaus <em>XXXX</em> <em>XXXX</em> Department <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> Freeze Request <em>Dear</em> Credit Bureaus, Please place a <em>security</em> freeze on my <em>Equifax</em> credit report for the consumer below : Name : <em>XXXX</em> <em>XXXX</em> Date of <em>Birth</em> : XX/XX/<em>XXXX</em> Address : <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>, <em>XXXX</em>, VA <em>XXXX</em> <em>XXXX</em> ( last <em>XXXX</em> ) : <em>XXXX</em> Please confirm the freeze and provide"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[18.836206,"16302950"]},{"_index":"complaint-public-v1","_id":"16287759","_score":18.836206,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX Date of Birth : XX/XX/XXXX SSN ( last XXXX ) : XXXX Email : XXXX XXXX Date : XX/XX/XXXX To : Equifax, Experian, Transunion, XXXX Secondary Credit Bureaus XXXX XXXX Department XXXX XXXX XXXX Freeze Request Dear Credit Bureaus, Please place a security freeze on my Equifax credit report for the consumer below : Name : XXXX XXXX Date of Birth : XX/XX/XXXX Address : XXXX XXXX XXXX, XXXX, VA XXXX XXXX ( last XXXX ) : XXXX Please confirm the freeze and provide any PIN or password and instructions for temporarily lifting or permanently removing the freeze. I have attached identification and proof of address to verify my identity. \n\nEnclosed/attached : photocopy of government-issued ID, proof of current address, and any other documentation you require. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2025-10-02T02:05:19.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"23224","tags":null,"has_narrative":true,"complaint_id":"16287759","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-10-02T02:04:53.000Z","state":"VA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["<em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>, VA <em>XXXX</em> Date of <em>Birth</em> : XX/XX/<em>XXXX</em> SSN ( last <em>XXXX</em> ) : <em>XXXX</em> Email : <em>XXXX</em> <em>XXXX</em> Date : XX/XX/<em>XXXX</em> To : <em>Equifax</em>, Experian, Transunion, <em>XXXX</em> Secondary Credit Bureaus <em>XXXX</em> <em>XXXX</em> Department <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> Freeze Request <em>Dear</em> Credit Bureaus, Please place a <em>security</em> freeze on my <em>Equifax</em> credit report for the consumer below : Name : <em>XXXX</em> <em>XXXX</em> Date of <em>Birth</em> : XX/XX/<em>XXXX</em> Address : <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>, <em>XXXX</em>, VA <em>XXXX</em> <em>XXXX</em> ( last <em>XXXX</em> ) : <em>XXXX</em> Please confirm the freeze and provide"],"issue":["Problem with fraud alerts or <em>security</em> freezes"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[18.836206,"16287759"]},{"_index":"complaint-public-v1","_id":"12039628","_score":18.06195,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Dear Consumer Financial Protection Bureau, I am writing to file a formal dispute regarding an ongoing issue I have encountered with Equifax Information Services LLC. Despite providing multiple submissions of proof of identity as requested, Equifax has failed to verify my identity, and I continue to experience delays in resolving this matter. \nHere are the details of my case : Full Name : XXXX XXXX Date of Birth : XX/XX/year>XXXX  Mailing Address : XXXX XXXX XXXX, XXXX XXXX, FL XXXX Phone Number : ( XXXX ) XXXX Social Security Number XXXX I have submitted the following documents as proof of identity multiple times : A valid government-issued photo ID Utility bills or other proof of address A Social Security card Other requested documentation Despite these repeated submissions, Equifax has not successfully verified my identity, and I have not received any clear explanation for this failure. This ongoing issue is causing significant frustration and disruption, as I am unable to resolve credit-related concerns or engage in necessary financial activities. \nI am requesting your assistance in resolving this matter with Equifax Information Services LLC.","date_sent_to_company":"2025-02-11T20:15:59.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"XXXXX","tags":"Servicemember","has_narrative":true,"complaint_id":"12039628","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-02-11T20:05:47.000Z","state":"FL","company_public_response":null,"sub_issue":"Information is missing that should be on the report"},"highlight":{"complaint_what_happened":["Here are the details of my case : Full Name : <em>XXXX</em> <em>XXXX</em> Date of <em>Birth</em> : XX/XX/year><em>XXXX</em>  Mailing Address : <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>, <em>XXXX</em> <em>XXXX</em>, FL <em>XXXX</em> Phone Number : ( <em>XXXX</em> ) <em>XXXX</em> Social <em>Security</em> Number <em>XXXX</em> I have submitted the following documents as proof of identity multiple times : A valid government-issued photo ID Utility bills or other proof of address A Social <em>Security</em> card Other requested documentation Despite these repeated submissions, <em>Equifax</em> has not successfully verified my identity, and I have"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[18.06195,"12039628"]},{"_index":"complaint-public-v1","_id":"16552414","_score":17.931517,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Georgia XXXX XXXX ( XXXX ) XXXX XX/XX/year> Equifax Information Services LLC XXXX. XXXX XXXX XXXX, GA XXXX Subject : Request to Unblock My Credit Report Dear Equifax , I hope this letter finds you well. I am writing to formally request the removal of the block placed on my credit report. I understand that, for certain reasons, my credit file has been temporarily blocked or restricted. However, I believe this action may have been taken in error or that the circumstances warrant reconsideration.\n\nPersonal Information : Full Name : XXXX XXXX Date of Birth : XXXX Social Security Number ( or equivalent ) : XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Georgia XXXX","date_sent_to_company":"2025-10-13T07:44:35.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"30047","tags":null,"has_narrative":true,"complaint_id":"16552414","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-10-13T07:25:23.000Z","state":"GA","company_public_response":null,"sub_issue":"Problem getting your free annual credit report"},"highlight":{"complaint_what_happened":["Personal Information : Full Name : <em>XXXX</em> <em>XXXX</em> Date of <em>Birth</em> : <em>XXXX</em> Social <em>Security</em> Number ( or equivalent ) : <em>XXXX</em> Address : <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> Georgia <em>XXXX</em>"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[17.931517,"16552414"]},{"_index":"complaint-public-v1","_id":"10548175","_score":17.9306,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX il XXXX Equifax Information Services LLC XXXX XXXX XXXX XXXX, GA XXXX Dear Equifax I am writing to update/correct my personal information on file with your company. \nPlease update my address to : [ XXXX XXXX XXXX XXXX XXXX XXXX ] Please update my name to : [ XXXX XXXX XXXX XXXX My only social security number is : [ XXXX ] My only and correct date of birth is : [ XXXX ] I do not wish to have any telephone numbers on my report. \nPlease remove all the other addresses off my report, as they are not deliverable to me by the U.S. post office, and they are not reportable as per the FCRA, since they are inaccurate. \nSincerely XXXX XXXX","date_sent_to_company":"2024-10-23T22:21:56.000Z","issue":"Incorrect information on your report","sub_product":"Other personal consumer report","zip_code":"61832","tags":null,"has_narrative":true,"complaint_id":"10548175","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-10-23T21:36:52.000Z","state":"IL","company_public_response":null,"sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["<em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> il <em>XXXX</em> <em>Equifax</em> Information Services LLC <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>, GA <em>XXXX</em> <em>Dear</em> <em>Equifax</em> I am writing to update/correct my personal information on file with your company. \nPlease update my address to : [ <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> ] Please update my name to : [ <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> My only social <em>security</em> number is : [ <em>XXXX</em> ] My only and correct date of <em>birth</em> is : [ <em>XXXX</em> ] I do not wish to have any telephone numbers on my report."],"company":["<em>EQUIFAX</em>, INC."]},"sort":[17.9306,"10548175"]},{"_index":"complaint-public-v1","_id":"1473705","_score":17.912567,"_source":{"product":"Credit reporting","complaint_what_happened":"Dear sir/madam, as I was going through my credit report on XXXX, EQUIFAX and XXXX, I noticed a negative report on my credit. The negative report was from a Company called XXXX. First I have never had any account with XXXX XXXX do n't know how they got my social security and my date of birth because I know I have never had any account with XXXX or any of it affiliates. I DO N'T EVEN KNOW WHAT KIND OF BUSSINESS THEY OFFERI am requesting that XXXX or any of their affiliates should remove such negative statement from my credit reportI ATTACHED A COPY OF MY UTILITY BILL AS A PROOF","date_sent_to_company":"2015-07-20T11:41:36.000Z","issue":"Incorrect information on credit report","sub_product":null,"zip_code":"60409","tags":null,"has_narrative":true,"complaint_id":"1473705","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2015-07-18T14:43:55.000Z","state":"IL","company_public_response":null,"sub_issue":"Information is not mine"},"highlight":{"complaint_what_happened":["<em>Dear</em> sir/madam, as I was going through my credit report on <em>XXXX</em>, <em>EQUIFAX</em> and <em>XXXX</em>, I noticed a negative report on my credit. The negative report was from a Company called <em>XXXX</em>. First I have never had any account with <em>XXXX</em> <em>XXXX</em> do n't know how they got my social <em>security</em> and my date of <em>birth</em> because I know I have never had any account with <em>XXXX</em> or any of it affiliates."],"company":["<em>EQUIFAX</em>, INC."]},"sort":[17.912567,"1473705"]},{"_index":"complaint-public-v1","_id":"9662726","_score":17.844498,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : Complaint Against Equifax for Inadequate Response and Delay in Addressing My Dispute Dear CFPB, I am writing to file a formal complaint against Equifax for their inadequate response to my dispute submitted through the CFPB Complaint Portal on XX/XX/year>. Despite providing all necessary identification documents and information, Equifax 's response on XX/XX/year>, indicated they were unable to locate my credit file and requested additional documents that had already been submitted. \nCompany 's Response : Equifax stated : \" It is our policy to take each complaint seriously and to respond to complaints swiftly. We have reviewed and considered the information you supplied through the CFPB Complaint Portal. The results are below : We were unable to locate a credit file in our database with the identification information you provided. In order to further assist you, we will need additional documents to verify your identification. Please provide your complete Name, Current and Former Addresses, Social Security Number, and Date of Birth. Please provide a copy of a Valid Social Security Card and Driver 's license. We hope this resolves your concerns. If you have any additional questions, you may call XXXX ( XXXX ) or you may visit www.myequifax.com. With myEquifax, you can create an account to manage your security freeze, add or remove fraud alerts, and initiate credit file disputes. Additionally, you can access free Equifax credit reports and other products. You may also obtain a free copy of your credit report on annualcreditreport.com. '' Issue : Despite providing the required documentation initially, Equifax 's response has delayed the resolution of my dispute and failed to address my concerns adequately. The requested documents were already provided, including my complete name, current and former addresses, Social Security Number, Date of Birth, a valid Social Security Card, and Driver 's License. \nViolations : Equifax 's actions constitute a violation of my rights under the Fair Credit Reporting Act ( FCRA ), specifically : 15 U.S.C. 1681i ( Procedure in case of disputed accuracy ) : Failure to conduct a proper investigation and address the inaccuracies in my credit report.\n\n15 U.S.C. 1681e ( b ) ( Compliance procedures to ensure maximum possible accuracy ) : Failure to maintain accurate and complete information in my credit report.","date_sent_to_company":"2024-07-31T03:13:32.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"30157","tags":null,"has_narrative":true,"complaint_id":"9662726","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-07-31T03:07:44.000Z","state":"GA","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["Please provide your complete Name, Current and Former Addresses, Social <em>Security</em> Number, and Date of <em>Birth</em>. Please provide a copy of a Valid Social <em>Security</em> Card and Driver 's license. We hope this resolves your concerns. If you have any additional questions, you may call <em>XXXX</em> ( <em>XXXX</em> ) or you may visit www.myequifax.com. With my<em>Equifax</em>, you can create an account to manage your <em>security</em> freeze, add or remove fraud alerts, and initiate credit file disputes."],"company":["<em>EQUIFAX</em>, INC."]},"sort":[17.844498,"9662726"]},{"_index":"complaint-public-v1","_id":"1431061","_score":17.255587,"_source":{"product":"Credit reporting","complaint_what_happened":"Dear sir/madam, as I was going through my credit report on EQUIFAX, then I noticed a negative report on my credit. The negative report was from a Company called XXXX any time I dispute the account, they kept sending me a letter at my home address saying they investigated the dispute and notice it was mine. XXXX I have never had any account with XXXX. XXXX They have to explain which address I was living when I acquired this dept. .I do n't know how they got my social security and my date of birth because I know I have never had any account with XXXX or any of it affiliates. \nI am requesting that XXXX or any of their affiliates should remove such negative and false statement from my credit report","date_sent_to_company":"2015-06-22T12:51:59.000Z","issue":"Incorrect information on credit report","sub_product":null,"zip_code":"60409","tags":null,"has_narrative":true,"complaint_id":"1431061","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2015-06-22T01:46:16.000Z","state":"IL","company_public_response":null,"sub_issue":"Information is not mine"},"highlight":{"complaint_what_happened":["<em>Dear</em> sir/madam, as I was going through my credit report on <em>EQUIFAX</em>, then I noticed a negative report on my credit. The negative report was from a Company called <em>XXXX</em> any time I dispute the account, they kept sending me a letter at my home address saying they investigated the dispute and notice it was mine. <em>XXXX</em> I have never had any account with <em>XXXX</em>."],"company":["<em>EQUIFAX</em>, INC."]},"sort":[17.255587,"1431061"]},{"_index":"complaint-public-v1","_id":"12559075","_score":16.87,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Dear Rent Bureau, Transunion Rental Screening Solutions, Equifax I am writing to request a copy of my rental screening report as permitted under the Fair Credit Reporting Act ( FCRA ). Please provide me with a copy of any tenant screening report or rental history information you have on file under my name.\n\nBelow is my identifying information to assist in locating my records : Full Name : XXXX XXXX XXXX of Birth : XX/XX/year> Current Address : Attached Social Security Number : Attached Please send my report via email or provide instructions on how I can access it online. If you require additional information to process this request, please contact me at XXXX Thank you for your time and assistance. I appreciate your prompt response. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2025-03-19T21:35:52.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"30228","tags":null,"has_narrative":true,"complaint_id":"12559075","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-03-19T21:35:20.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Old information reappears or never goes away"},"highlight":{"complaint_what_happened":["Below is my identifying information to assist in locating my records : Full Name : <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> of <em>Birth</em> : XX/XX/year> Current Address : Attached Social <em>Security</em> Number : Attached Please send my report via email or provide instructions on how I can access it online. If you require additional information to process this request, please contact me at <em>XXXX</em> Thank you for your time and assistance. I appreciate your prompt response. \n\nSincerely, <em>XXXX</em> <em>XXXX</em>"]},"sort":[16.87,"12559075"]},{"_index":"complaint-public-v1","_id":"12559076","_score":16.86572,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Dear Rent Bureau, Transunion Rental Screening Solutions, Equifax I am writing to request a copy of my rental screening report as permitted under the Fair Credit Reporting Act ( FCRA ). Please provide me with a copy of any tenant screening report or rental history information you have on file under my name.\n\nBelow is my identifying information to assist in locating my records : Full Name : XXXX XXXX XXXX of Birth : XX/XX/year> Current Address : Attached Social Security Number : Attached Please send my report via email or provide instructions on how I can access it online. If you require additional information to process this request, please contact me at XXXX Thank you for your time and assistance. I appreciate your prompt response. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2025-03-19T21:35:51.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"30228","tags":null,"has_narrative":true,"complaint_id":"12559076","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-03-19T21:35:20.000Z","state":"GA","company_public_response":null,"sub_issue":"Old information reappears or never goes away"},"highlight":{"complaint_what_happened":["Below is my identifying information to assist in locating my records : Full Name : <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> of <em>Birth</em> : XX/XX/year> Current Address : Attached Social <em>Security</em> Number : Attached Please send my report via email or provide instructions on how I can access it online. If you require additional information to process this request, please contact me at <em>XXXX</em> Thank you for your time and assistance. I appreciate your prompt response. \n\nSincerely, <em>XXXX</em> <em>XXXX</em>"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[16.86572,"12559076"]},{"_index":"complaint-public-v1","_id":"8372204","_score":16.850372,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Dear Credit Bureau XXXX, XXXX, Equifax I am A Victim of Identity theft I am want to request updates to my personal information and to ensure the accuracy of my credit due to credit report and identity theft in compliance with the Fair Credit Reporting Act ( FCRA ). \n\nPlease update my personal information as follows : Name Update : Please update my name to XXXX XXXX XXXX. Attached, you will find supporting documentation for this change. \n\nAddress Update : Please update my current address to the following, which is accurate and deliverable : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Date of Birth and Social Security Number Confirmation : For your records, my date of birth is XX/XX/1990, and my Social Security XXXX XXXX XXXX. \n\nThis information is critical for accurately maintaining my credit file. \n\nRemoval of Previous Addresses : I also request the removal of all previous addresses associated with my credit report. These addresses are not deliverable by the US Postal Service, and fraudulent due to identity theft making them inaccurate and not reportable under the FCRA. Ensuring that these addresses are removed will help in maintaining the accuracy and integrity of my credit information. \n\nI trust that XXXX, Equifax, and XXXX will take prompt action to update these details and remove the inaccurate information as required by law. Enclosed are copies of documents that verify my identity and support the requested changes ( e.g., government-issued ID, utility bill for the new address, Social Security card ).\n\nPlease inform me in wrong once these updates have been made to my file. Should you require any additional information or documentation, feel free to contact me.\n\nThank you for your attention to this matter and for your cooperation. \n\nSincerely, XXXX XXXX XXXX Attachments : Proof of Identity ( Copy of Driver 's License or Passport ) Proof of New Address ( Utility Bill, Lease Agreement, or similar","date_sent_to_company":"2024-02-20T05:37:00.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"92128","tags":null,"has_narrative":true,"complaint_id":"8372204","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-02-20T04:55:03.000Z","state":"CA","company_public_response":null,"sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["Address Update : Please update my current address to the following, which is accurate and deliverable : <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> XXXXXXXX Date of <em>Birth</em> and Social <em>Security</em> Number Confirmation : For your records, my date of <em>birth</em> is <em>XX/XX</em>/1990, and my Social <em>Security</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>. \n\nThis information is critical for accurately maintaining my credit file. \n\nRemoval of Previous Addresses : I also request the removal of all previous addresses associated with my credit report."],"company":["<em>EQUIFAX</em>, INC."]},"sort":[16.850372,"8372204"]},{"_index":"complaint-public-v1","_id":"12558608","_score":16.825779,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Dear Rent Bureau, Transunion Rental Screening Solutions, Equifax I am writing to request a copy of my rental screening report as permitted under the Fair Credit Reporting Act ( FCRA ). Please provide me with a copy of any tenant screening report or rental history information you have on file under my name.\n\nBelow is my identifying information to assist in locating my records : Full Name : XXXX XXXX XXXX of Birth : XX/XX/year> Current Address : Attached Social Security Number : Attached Please send my report via email or provide instructions on how I can access it online. If you require additional information to process this request, please contact me at XXXX Thank you for your time and assistance. I appreciate your prompt response. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2025-03-19T21:35:53.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"30228","tags":null,"has_narrative":true,"complaint_id":"12558608","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-03-19T21:22:08.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Old information reappears or never goes away"},"highlight":{"complaint_what_happened":["Below is my identifying information to assist in locating my records : Full Name : <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> of <em>Birth</em> : XX/XX/year> Current Address : Attached Social <em>Security</em> Number : Attached Please send my report via email or provide instructions on how I can access it online. If you require additional information to process this request, please contact me at <em>XXXX</em> Thank you for your time and assistance. I appreciate your prompt response. \n\nSincerely, <em>XXXX</em> <em>XXXX</em>"]},"sort":[16.825779,"12558608"]},{"_index":"complaint-public-v1","_id":"17102200","_score":16.758667,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Date of Birth : XX/XX/XXXX Phone : XXXX Date : XX/XX/XXXX Equifax Information Services LLC XXXX XXXX XXXX XXXX XXXX XXXX Telephone : XXXX Re : Security Freeze Request Dear Sir/Madam, I, XXXX XXXX with Social Security Number XXXX, a resident of XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX, submit this affidavit to request a security freeze on my credit report. Pursuant to my rights under applicable federal and state laws, including but not limited to the Fair Credit Reporting Act and any other relevant regulations, I hereby formally request that a Security Freeze be placed on my credit file immediately.\n\nAffidavit : Applicant Identification : Full Name : XXXX XXXX Social Security Number : XXXX Date of Birth : XX/XX/XXXX Current Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX Security Freeze Request : o I request that a security freeze be placed on my credit report to prevent unauthorized third-party access, except for those legally authorized or with my explicit consent.\n\no This freeze should remain in place until I personally request its removal in writing, in compliance with applicable legal requirements.\n\nAttached Documentation : I have attached the following documents to verify my identity and process my request : o A copy of my drivers license or government-issued ID.\n\no A copy of a recent utility bill or bank statement confirming my current address.\n\no A copy of my Social Security Number.\n\nAffirmation : I declare under penalty of perjury that the information provided in this affidavit is true and correct to the best of my knowledge. This request is made in good faith to protect my credit information.\n\nConfirmation Request : I hereby request written confirmation of the receipt and implementation of this security freeze request. I appreciate your prompt attention to this matter. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2025-11-07T16:35:31.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"75205","tags":null,"has_narrative":true,"complaint_id":"17102200","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-11-07T16:28:27.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["<em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> XXXXXXXX Date of <em>Birth</em> : XX/XX/<em>XXXX</em> Phone : <em>XXXX</em> Date : XX/XX/<em>XXXX</em> <em>Equifax</em> Information Services LLC <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> Telephone : <em>XXXX</em> Re : <em>Security</em> Freeze Request <em>Dear</em> Sir/Madam, I, <em>XXXX</em> <em>XXXX</em> with Social <em>Security</em> Number <em>XXXX</em>, a resident of <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>, TX <em>XXXX</em>, submit this affidavit to request a <em>security</em> freeze on my credit report."],"issue":["Problem with fraud alerts or <em>security</em> freezes"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[16.758667,"17102200"]},{"_index":"complaint-public-v1","_id":"17102848","_score":16.751068,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Date of Birth : XX/XX/XXXX Phone : XXXX Date : XX/XX/XXXX Equifax Information Services LLC XXXX XXXX XXXX XXXX XXXX XXXX Telephone : XXXX Re : Security Freeze Request Dear Sir/Madam, I, XXXX XXXX with Social Security Number XXXX, a resident of XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX, submit this affidavit to request a security freeze on my credit report. Pursuant to my rights under applicable federal and state laws, including but not limited to the Fair Credit Reporting Act and any other relevant regulations, I hereby formally request that a Security Freeze be placed on my credit file immediately.\n\nAffidavit : Applicant Identification : Full Name : XXXX XXXX Social Security Number : XXXX Date of Birth : XX/XX/XXXX Current Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX Security Freeze Request : o I request that a security freeze be placed on my credit report to prevent unauthorized third-party access, except for those legally authorized or with my explicit consent.\n\no This freeze should remain in place until I personally request its removal in writing, in compliance with applicable legal requirements.\n\nAttached Documentation : I have attached the following documents to verify my identity and process my request : o A copy of my drivers license or government-issued ID.\n\no A copy of a recent utility bill or bank statement confirming my current address.\n\no A copy of my Social Security Number.\n\nAffirmation : I declare under penalty of perjury that the information provided in this affidavit is true and correct to the best of my knowledge. This request is made in good faith to protect my credit information.\n\nConfirmation Request : I hereby request written confirmation of the receipt and implementation of this security freeze request. I appreciate your prompt attention to this matter. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2025-11-07T16:35:35.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"75205","tags":null,"has_narrative":true,"complaint_id":"17102848","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-11-07T16:35:03.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["<em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> XXXXXXXX Date of <em>Birth</em> : XX/XX/<em>XXXX</em> Phone : <em>XXXX</em> Date : XX/XX/<em>XXXX</em> <em>Equifax</em> Information Services LLC <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> Telephone : <em>XXXX</em> Re : <em>Security</em> Freeze Request <em>Dear</em> Sir/Madam, I, <em>XXXX</em> <em>XXXX</em> with Social <em>Security</em> Number <em>XXXX</em>, a resident of <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>, TX <em>XXXX</em>, submit this affidavit to request a <em>security</em> freeze on my credit report."],"issue":["Problem with fraud alerts or <em>security</em> freezes"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[16.751068,"17102848"]},{"_index":"complaint-public-v1","_id":"11424635","_score":16.726759,"_source":{"product":"Debt collection","complaint_what_happened":"Subject : Request for Investigation and Removal of Collection Account due to Potential Identity Theft ( Equifax Security Breach ) Dear Equifax I am writing to formally dispute the collection account listed on my credit report under the account Diversified Adjustment, and XXXX. I believe this account may be fraudulent or the result of unauthorized activity linked to the Equifax security breach, which compromised my personal information. \n\nThe breach, as widely reported in [ year of the XXXX ], exposed sensitive data, including Social Security numbers, dates of birth, and addresses. Due to this breach, I suspect that the collection account appearing on my credit report is either fraudulent or not authorized by me. \n\nIn accordance with the Fair Credit Reporting Act ( FCRA ), I request the following : 1. A complete validation of the alleged debt, including documentation that proves the debt is mine and was authorized by me.\n\n2. A prompt investigation into the accuracy of this account on my credit report.\n\n3. The removal of the collection account from my credit report if it can not be verified or is found to be the result of identity theft. \n\nTo assist with your investigation, I am enclosing the following : A copy of my government-issued ID. \nProof of my current address ( e.g., utility bill or bank statement ). \nA copy of my credit report with the disputed account highlighted. \nAny additional documentation related to the Equifax breach, if available. \n\nPlease respond to my request in writing within 30 days, as required by the FCRA. If the account can not be verified or is found to be fraudulent, I expect it to be removed from my credit report immediately. \n\nThank you for your prompt attention to this matter. Please contact me if further information is required. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2025-01-07T21:57:52.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"480XX","tags":null,"has_narrative":true,"complaint_id":"11424635","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-01-07T21:31:57.000Z","state":"MI","company_public_response":null,"sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["Subject : Request for Investigation and Removal of Collection Account due to Potential Identity Theft ( <em>Equifax</em> <em>Security</em> Breach ) <em>Dear</em> <em>Equifax</em> I am writing to formally dispute the collection account listed on my credit report under the account Diversified Adjustment, and <em>XXXX</em>. I believe this account may be fraudulent or the result of unauthorized activity linked to the <em>Equifax</em> <em>security</em> breach, which compromised my personal information."],"company":["<em>EQUIFAX</em>, INC."]},"sort":[16.726759,"11424635"]},{"_index":"complaint-public-v1","_id":"7855590","_score":16.66177,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Dear Equifax, According to 15 USC 1681 ( a ) ( 4 ) : There is a need to ensure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy.\n\nI demand a deletion of all personal identifiable information from my consumer credit report except for : Name : Address : Date of Birth : SSN : Please delete all other addresses, I can not receive mail or any correspondence nor do I have access to any of these addresses please delete these outdated addresses and update the address with the one above. Delete all phone numbers. I demand my social security number and date of birth be removed from being displayed on the credit file for privacy reasons. Delete all information in the employer section. Pursuant to the FAIR CREDIT REPORTING ACT 15 USC 1681 ( a ) ( 4 ), I am a federally protected consumer and I have a right to privacy. Not granting me my rights is in direct violation of 15 USC 1681 and all its subsections. Please update and delete all requested personal information. \nBest Regards, XXXX XXXX XXXX","date_sent_to_company":"2023-11-15T15:04:15.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"731XX","tags":null,"has_narrative":true,"complaint_id":"7855590","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-11-15T14:59:53.000Z","state":"OK","company_public_response":null,"sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["<em>Dear</em> <em>Equifax</em>, According to 15 USC 1681 ( a ) ( 4 ) : There is a need to ensure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy."],"company":["<em>EQUIFAX</em>, INC."]},"sort":[16.66177,"7855590"]},{"_index":"complaint-public-v1","_id":"12906103","_score":16.603619,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Dear CFPB, I am writing to request your assistance with an ongoing issue I have had with Equifax regarding a notation on my credit report. Specifically, the Fraud Victim ( associated with trade ) and \" Blocked for Promotional Purposes '' notation that remains on my report despite repeated requests for its removal. \n\nMy sensitive information, including my Social Security Number, address, date of birth, and full name, was exposed during Equifaxs data breach. After the breach, I worked with the appropriate parties to resolve the issue, and I can confirm that no fraud is currently present. Despite this, the Fraud Victim ( associated with trade ) status remains on my credit file. \n\nSince XX/XX/XXXX, I have contacted Equifax multiple times to request the removal of these notations. I was told by their representatives that the notation would be removed within 24 hours. On Monday XX/XX/XXXX, a Supervisor XXXX even provided me with Confirmation # after confirming that he received my documentation in the mail and provided me with confirmation # XXXX, confirming the removal would occur within 7-10 hours. However, as of today, the notation still remains. \n\nI have provided Equifax with all necessary documentation, including my drivers license, Social Security card, and other relevant proof, yet the issue remains unresolved. \n\nPlease help me in finding a resolution to this matter as I have not been able to resolve it directly with Equifax. \n\nAttached are the following documents for your review : Driver 's License Utility Bill Social Security Card Credit Report ( from myequifax.com, as of XXXX  ), which shows the notation is still present. \n\nThank you for your attention to this matter. I look forward to your assistance in resolving this issue promptly.","date_sent_to_company":"2025-04-09T21:36:07.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"30328","tags":null,"has_narrative":true,"complaint_id":"12906103","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-04-09T21:13:33.000Z","state":"GA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["<em>Dear</em> CFPB, I am writing to request your assistance with an ongoing issue I have had with <em>Equifax</em> regarding a notation on my credit report. Specifically, the Fraud Victim ( associated with trade ) and \" Blocked for Promotional Purposes '' notation that remains on my report despite repeated requests for its removal. \n\nMy sensitive information, including my Social <em>Security</em> Number, address, date of <em>birth</em>, and full name, was exposed during <em>Equifaxs</em> data breach."],"issue":["Problem with fraud alerts or <em>security</em> freezes"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[16.603619,"12906103"]},{"_index":"complaint-public-v1","_id":"8497723","_score":16.527832,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Equifax Headquarters XXXX XXXX XXXX XXXX. \nXXXX, GA XXXX Dear sir, I have received XXXX letters from your company office, addressed Equifax Information Services LLC XXXX XXXX XXXX XXXX, XXXX, GA XXXX XXXX Both letters are dated on XX/XX/year>. XXXX of them asked me to provide the necessary documents for initial XXXX fraud alert. Even though I must have sent the documents, which must be necessary for the XXXX extension alert, I have decided to send this one, because this one does not ask the copy of social security number. Instead of it, it asked utility bill or pay stub along with drivers license or birth certificate. After considering seriously, I have decided to submit the utility bill of XXXX XXXX ; therefore, it must be enough to verify my address, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, NJ XXXX. If you want further information, please let me know with appropriate explanation. If you prefer more personal information, besides my XXXX passport, I can provide the document with notary. \nSincerely,","date_sent_to_company":"2024-03-08T01:21:55.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"076XX","tags":null,"has_narrative":true,"complaint_id":"8497723","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-03-08T01:19:48.000Z","state":"NJ","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["<em>Equifax</em> Headquarters <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>. \n<em>XXXX</em>, GA <em>XXXX</em> <em>Dear</em> sir, I have received <em>XXXX</em> letters from your company office, addressed <em>Equifax</em> Information Services LLC <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>, <em>XXXX</em>, GA <em>XXXX</em> <em>XXXX</em> Both letters are dated on XX/XX/year>. <em>XXXX</em> of them asked me to provide the necessary documents for initial <em>XXXX</em> fraud alert."],"issue":["Problem with fraud alerts or <em>security</em> freezes"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[16.527832,"8497723"]},{"_index":"complaint-public-v1","_id":"12241782","_score":16.342617,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Re : Complaint Regarding Equifax Data Breach and Violation of XXXX XXXX XXXX Dear Consumer Financial Protection Bureau, I am filing this formal complaint against Equifax XXXX XXXX regarding its failure to protect consumer data, resulting in the massive 2017 data breach, which exposed sensitive personal information, including names, Social Security numbers, birth dates, addresses, and in some cases, drivers license numbers. Despite the passage of time, Equifax continues to mishandle consumer data and fails to provide sufficient remedies to affected individuals like myself.\n\nFacts of the Complaint Exposure of Personal Data : As a result of the Equifax breach, my personal information was exposed to unauthorized third parties without my consent.\n\nFailure to Notify in a Timely Manner : Equifax failed to notify affected consumers, including myself, in a timely and transparent manner, violating legal standards under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq.\n\nInadequate Remediation : The remedies offered, such as free credit monitoring, are insufficient to mitigate the long-term risks of identity theft and fraud.\n\nFailure to Maintain Reasonable Security Practices : Equifax violated the Gramm-Leach-Bliley Act ( GLBA ), 15 U.S.C. 6801 ( b ), which requires financial institutions to protect the security and confidentiality of customer data. \nOngoing Harm : Despite corrective measures, I have experienced fraudulent activity and credit issues as a direct consequence of the breach.\n\nLegal Violations Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq.\n\n1681b : Equifax failed to properly restrict access to consumer information.\n\n1681e : Equifax failed to implement adequate procedures to ensure consumer file accuracy and security. \nXXXX XXXX ( XXXX ), XXXX XXXX. XXXX et seq. \n\n\nXXXX ( b ) : Equifax failed to implement safeguards to ensure the security of sensitive consumer data. \nConsumer Financial Protection Act ( CFPA ), 12 U.S.C. 5531 et seq.\n\n5531 ( a ) : Equifax engaged in unfair, deceptive, and abusive acts or practices ( UDAAPs ) by failing to disclose the breach promptly and misleading consumers about their security measures.\n\nFederal Trade Commission Act ( FTC Act ), 15 U.S.C. 45 ( a ) Equifax engaged in unfair and deceptive trade practices by failing to protect consumer data and not adequately notifying affected consumers.","date_sent_to_company":"2025-04-09T14:48:11.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"92545","tags":null,"has_narrative":true,"complaint_id":"12241782","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-02-28T22:25:18.000Z","state":"CA","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["Re : Complaint Regarding <em>Equifax</em> Data Breach and Violation of <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>Dear</em> Consumer Financial Protection Bureau, I am filing this formal complaint against <em>Equifax</em> <em>XXXX</em> <em>XXXX</em> regarding its failure to protect consumer data, resulting in the massive 2017 data breach, which exposed sensitive personal information, including names, Social <em>Security</em> numbers, <em>birth</em> dates, addresses, and in some cases, drivers license numbers."],"company":["<em>EQUIFAX</em>, INC."]},"sort":[16.342617,"12241782"]},{"_index":"complaint-public-v1","_id":"9519730","_score":16.147257,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"DEAR CFPB, I am having issues working with XXXX of the credit bureaus to update my credit information. I went through a XX/XX/XXXX and paid all my debts. Now I hired a credit repair company to assist me to correct inaccurate information on my XXXX and Equifax reports. XXXX XXXX fixed the issues I want to fix. The other XXXX companies are playing games with me. I have written XXXX letters to Equifax, for example. I ( with the assistance XXXX XXXX XXXX XXXX ) have followed the credit bureaus instructions exactly. Nevertheless they keep telling me that I have not proven my identity. \n\nI have sent them my social security number and card, driver 's license, proof of address with utility bills, and my date of birth. \n\nEven though I resent the documents 5 times, I keep getting the same letter that I have not proven my identity. It is false, misleading and a misrepresentation and they should be held accountable for how they are pretending that I have not sent proof of my identity. \n\nI can provide copies of all of the dated copies of the letters from Equifax. \n\nI sent everything return receipt requested and I have all of my post office receipts with their signature. \n\nEquifax 's conduct has been illegal, deceptive and egregious! \n\nCan you please help me? I do not know how to hold them accountable without your help. \n\nRespectfully, XXXX XXXX XXXX","date_sent_to_company":"2024-07-16T02:56:41.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"87111","tags":"Servicemember","has_narrative":true,"complaint_id":"9519730","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-07-16T01:18:19.000Z","state":"NM","company_public_response":null,"sub_issue":"Difficulty submitting a dispute or getting information about a dispute over the phone"},"highlight":{"complaint_what_happened":["<em>DEAR</em> CFPB, I am having issues working with <em>XXXX</em> of the credit bureaus to update my credit information. I went through a XX/XX/<em>XXXX</em> and paid all my debts. Now I hired a credit repair company to assist me to correct inaccurate information on my <em>XXXX</em> and <em>Equifax</em> reports. <em>XXXX</em> <em>XXXX</em> fixed the issues I want to fix. The other <em>XXXX</em> companies are playing games with me. I have written <em>XXXX</em> letters to <em>Equifax</em>, for example."],"company":["<em>EQUIFAX</em>, INC."]},"sort":[16.147257,"9519730"]},{"_index":"complaint-public-v1","_id":"4442584","_score":16.122253,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Dear Credit Reporting Agency ( XXXX, XXXX, or Equifax ), I am exercising my right under the Fair Credit Reporting Act, Section 609, to request information regarding an item that is listed on my consumer credit report : As per Section 609, I am entitled to see the source of the information, which is the original contract that contains my signature. These following items are not mine and I would like verification of all items in 15 days or deleted them from my credit report, section 609. \nInquiry details XXXX/XXXX  Inquiry from XX/XX/XXXX + Bank Reported balance XXXX - RETAILClosed XXXX XXXX XXXXClosed Closed on XX/XX/XXXX As proof of my identity, I have included copies of my birth certificate, Social Security card, passport, drivers license, W-2, rental agreement, and a cellphone bill. I have also included a copy of my credit report with the account I am requesting to have verified circled and highlighted.","date_sent_to_company":"2021-06-08T04:59:31.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"387XX","tags":null,"has_narrative":true,"complaint_id":"4442584","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2021-06-08T04:59:28.000Z","state":"MS","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["Inquiry details <em>XXXX</em>/<em>XXXX</em>  Inquiry from XX/XX/<em>XXXX</em> + Bank Reported balance <em>XXXX</em> - RETAILClosed <em>XXXX</em> <em>XXXX</em> XXXXClosed Closed on XX/XX/<em>XXXX</em> As proof of my identity, I have included copies of my <em>birth</em> certificate, Social <em>Security</em> card, passport, drivers license, W-2, rental agreement, and a cellphone bill. I have also included a copy of my credit report with the account I am requesting to have verified circled and highlighted."],"company":["<em>EQUIFAX</em>, INC."]},"sort":[16.122253,"4442584"]},{"_index":"complaint-public-v1","_id":"17120164","_score":16.05214,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX, SC XXXX Date of Birth : XX/XX/XXXX Social Security Number : XXXX XX/XX/XXXX Complaint Department Equifax Information Services LLC XXXX. XXXX XXXX XXXX, GA XXXX Subject : Dispute of Inaccurate Information under the Fair Credit Reporting Act Dear Sir or Madam, I am writing to dispute inaccurate information appearing on my credit report issued by your agency under file number XXXX The information associated with my Social Security number is incorrect. \nSpecifically, the inaccurate information concerns my Social Security number that you have on file for me. I request that you investigate this matter pursuant to the Fair Credit Reporting Act ( FCRA ) and delete or correct the inaccurate information immediately. \nUnder the FCRA, you are required to complete your investigation within 30 days of receiving this dispute and update my credit record accordingly. Please provide written confirmation of your findings and a corrected copy of my credit report reflecting any changes made. Additionally, notify all parties who have received my credit report in the last six months about the corrections. \nEnclosed are copies of supporting documents to verify my identity and assist with your investigation, including : A copy of my Social Security card A copy of my government-issued ID A copy of the credit report with disputed items circled Thank you for your prompt attention to this serious issue. \nSincerely, XXXX XXXX XXXX Enclosures : Social Security card copy Government-issued ID copy","date_sent_to_company":"2025-11-08T23:43:01.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"29642","tags":null,"has_narrative":true,"complaint_id":"17120164","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-11-08T23:13:53.000Z","state":"SC","company_public_response":null,"sub_issue":"Information belongs to someone 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