{"took":99,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":1574,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"3064393","_score":15.830889,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I had two cards tampered with prior to purchase. One was already inactive due to pre-activation activity, the other was terribly damaged and the magnetic stripe had been destroyed. I asked for the cards to be registered, inactivated, and replacement cards sent, but both the representative and supervisor insisted on charging me a XXXX fee ford doing this despite the fact that it was not my fault the shoddy security allowed these cards to be compromised prior to my purchase. The packaging was faultless, but this company for some reason routinely has compromised cards in faultless packaging. Both the predictable sequence of numbers of their prepaid cards and easily tampered packaging make their cards seemingly easy targets for thieves, and they seem uninterested in buffing up security and completely unconcerned how this affects consumers.","date_sent_to_company":"2018-11-02T18:56:18.000Z","issue":"Unexpected or other fees","sub_product":"General-purpose prepaid card","zip_code":"92606","tags":null,"has_narrative":true,"complaint_id":"3064393","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2018-11-02T18:45:46.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I had two <em>cards</em> tampered with prior to purchase. One was already inactive due to pre-activation activity, the other was terribly damaged and the magnetic stripe had been destroyed. I asked for the <em>cards</em> to be registered, inactivated, and replacement <em>cards</em> sent, but both the representative and supervisor insisted on charging me a XXXX fee ford doing this despite the fact that it was not my fault the shoddy <em>security</em> <em>allowed</em> these <em>cards</em> to be compromised prior to my purchase."]},"sort":[15.830889,"3064393"]},{"_index":"complaint-public-v1","_id":"2692715","_score":15.737433,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I opened XXXX credit cards with XXXX XXXX and XXXX XXXX connected with synchrony bank. I reported fraud on both credit cards and no credit and correction has been done on either card account. I want both cards accounts closed immediately. Someone hacked into both accounts and the bank allowed a address change which I did not authorize on the credit account. The customer service is rude and allowing this fraud to happen to me and not taking my honest word for the coruption to my accounts. I want both accounts closed and XXXX balance due to their negligence for resolving this fraud. They need to explain to me that i made any purchases since the cards were opened. If it is not resolved soon then I will continue to report misconduct on behalf of the bank for allowing this and having no security for custmers.","date_sent_to_company":"2017-10-04T22:21:36.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"626XX","tags":null,"has_narrative":true,"complaint_id":"2692715","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2017-10-04T22:01:44.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Card was charged for something you did not purchase with the card"},"highlight":{"complaint_what_happened":["They need to explain to me that i made any purchases since the <em>cards</em> were opened. If it is not resolved soon then I will continue to report misconduct on behalf of the bank for <em>allowing</em> this and having no <em>security</em> for custmers."]},"sort":[15.737433,"2692715"]},{"_index":"complaint-public-v1","_id":"15913339","_score":15.642675,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"In order to place a credit freeze, XXXX requires : \" Please include a readable copy of your Social Security Card, along with a valid Drivers license. ( If the request is for a minor please include a copy of the minors birth certificate, along with a copy of a readable Social Security Card, and a guardian 's valid form of identification. ) Please mail the requested information to the following address : \" XXXX Equifax, and XXXX all allow credit freezes after verifying information online. DataX requires people to physically mail a copy of Social Security Cards and Driver 's Licenses.\n\nMy complaint is that physically mailing a copy of Social Security Cards and Driver 's Licenses is an unacceptable risk. It is not safe to physically mail a copy of your Social Security Cards and Driver 's Licenses.\n\nI am asking XXXX to place a credit freeze on my account by verifying my information via phone or online instead of physically mailing a copy of my Social Security Card and Driver 's License.\n\nTo repeat : I WILL NOT physically mail a copy of my Social Security Card and Driver 's License and I WANT a CREDIT FREEZE. They MUST allow the same options that Experian, Equifax, and Transunion offer, none of which require mailing anything.","date_sent_to_company":"2025-09-13T05:30:05.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"98684","tags":null,"has_narrative":true,"complaint_id":"15913339","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-09-13T05:12:53.000Z","state":"WA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["DataX requires people to physically mail a copy of Social <em>Security</em> <em>Cards</em> and Driver 's Licenses.\n\nMy complaint is that physically mailing a copy of Social <em>Security</em> <em>Cards</em> and Driver 's Licenses is an unacceptable risk. It is not safe to physically mail a copy of your Social <em>Security</em> <em>Cards</em> and Driver 's Licenses."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[15.642675,"15913339"]},{"_index":"complaint-public-v1","_id":"3674424","_score":15.507422,"_source":{"product":"Checking or savings account","complaint_what_happened":"I allow a company ( XXXX  ) to access my checking account for investment purposes. My PNC debit card and a PNC credit card are linked to XXXX. XXXX  monitors the \" change '' from my transactions on these cards and when I reach {$5.00} they deduct the amount from my checking account and invest it for me. I have been using this service for over 3 years and suddenly PNC bank will no longer allow my cards to be linked. I have reached out to both companies to attempt to resolve this with no success. Supposedly it comes down to a change in security that PNC has enacted. PNC has said I should be able to relink the cards and XXXX  says PNC will not allow it due to security changes. Basically they're pointing the finger at each other. This started in late XXXX. I have no idea what you can do, but I would like to continue using XXXX  and have had no issues with it. The bank seems to be the major obstacle.","date_sent_to_company":"2020-05-29T16:29:56.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"19713","tags":null,"has_narrative":true,"complaint_id":"3674424","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PNC Bank N.A.","date_received":"2020-05-29T16:09:09.000Z","state":"DE","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["Supposedly it comes down to a change in <em>security</em> that PNC has enacted. PNC has said I should be able to relink the <em>cards</em> and XXXX  says PNC will not <em>allow</em> it due to <em>security</em> changes. Basically they're pointing the finger at each other. This started in late XXXX. I have no idea what you can do, but I would like to continue using XXXX  and have had no issues with it. The bank seems to be the major obstacle."]},"sort":[15.507422,"3674424"]},{"_index":"complaint-public-v1","_id":"3627874","_score":15.417255,"_source":{"product":"Checking or savings account","complaint_what_happened":"I'm attempting to link debit cards from PNC Bank to XXXX  and PNC is not allowing it. My cards were linked but PNC did a security update and the accounts were removed from XXXX. I've contacted PNC and XXXX, both could not resolve the issue.","date_sent_to_company":"2020-04-29T07:09:48.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"19145","tags":null,"has_narrative":true,"complaint_id":"3627874","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PNC Bank N.A.","date_received":"2020-04-29T02:56:38.000Z","state":"PA","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["I'm attempting to link debit <em>cards</em> from PNC Bank to XXXX  and PNC is not <em>allowing</em> it. My <em>cards</em> were linked but PNC did a <em>security</em> update and the accounts were removed from XXXX. I've contacted PNC and XXXX, both could not resolve the issue."]},"sort":[15.417255,"3627874"]},{"_index":"complaint-public-v1","_id":"3687617","_score":14.968845,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Tried to link my bank account to a service that creates virtual cards for online purchases, to protect the security of the actual card. My bank, PNC, will not allow my account to be linked.","date_sent_to_company":"2020-06-08T04:38:11.000Z","issue":"Managing, opening, or closing your mobile wallet account","sub_product":"Mobile or digital wallet","zip_code":"22207","tags":null,"has_narrative":true,"complaint_id":"3687617","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PNC Bank N.A.","date_received":"2020-06-08T00:18:20.000Z","state":"VA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Tried to link my bank account to a service that creates virtual <em>cards</em> for online purchases, to protect the <em>security</em> of the actual card. My bank, PNC, will not <em>allow</em> my account to be linked."]},"sort":[14.968845,"3687617"]},{"_index":"complaint-public-v1","_id":"12807750","_score":14.952183,"_source":{"product":"Checking or savings account","complaint_what_happened":"In XXXX I noticed a charge on my account from XXXX that I did not authorize. I reached out to my bank, XXXX, and reported it. They put a stop on my card and sent a new card and stated that company would not be allowed to access my account again. They allowed it. XXXX  allowed a compromise to my account and allowed XXXX to access my money again and they took money out again. I reached out again and their only solution is to, once again, send a new debit card. This is very inconvenient for me to have to keep putting a stop on my cards and waiting on new cards. I want something done about them compromising the security of my account/money. They have allowed over {$200.00} to be accessed from my account even after me informing them these were not authorized","date_sent_to_company":"2025-04-03T19:55:32.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"647XX","tags":null,"has_narrative":true,"complaint_id":"12807750","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2025-04-03T19:39:51.000Z","state":"MO","company_public_response":null,"sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["They put a stop on my card and sent a new card and stated that company would not be <em>allowed</em> to access my account again. They <em>allowed</em> it. XXXX  <em>allowed</em> a compromise to my account and <em>allowed</em> XXXX to access my money again and they took money out again. I reached out again and their only solution is to, once again, send a new debit card. This is very inconvenient for me to have to keep putting a stop on my <em>cards</em> and waiting on new <em>cards</em>."]},"sort":[14.952183,"12807750"]},{"_index":"complaint-public-v1","_id":"3990617","_score":14.85976,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I recently received unsolicited replacement credit cards in the mail from Chase Bank. These new cards have the same card number but entirely new security codes and expiration dates. They also have the tap to pay feature which is not something I want for security reasons. They automatically updated my account to show these new exp dates and security codes without me verifying receipt of the cards. The card they are replacing does not expire for years so I would have no reasonable expectation that these were being mailed to me and if lost in the mail I would never have known about them until my auto payments were denied due to mismatched security code and exp date or until somebody else found them and began using them. I do not want to have to go through every autopay account I have to update this information and have tried to deny these cards or opt out but chase wont allow me to. Theyve also stated that there is nothing I can do to stop future unsolicited replacement cards so I have no peace of mind that another card in my name could end up floating around down the road. I will be cancelling my accounts with chase once I have new accounts set up elsewhere but would like to see them be forced to stop this practice.","date_sent_to_company":"2020-12-04T17:56:53.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"780XX","tags":null,"has_narrative":true,"complaint_id":"3990617","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2020-12-04T17:39:13.000Z","state":"TX","company_public_response":null,"sub_issue":"Sent card you never applied for"},"highlight":{"complaint_what_happened":["I recently received unsolicited replacement credit <em>cards</em> in the mail from Chase Bank. These new <em>cards</em> have the same card number but entirely new <em>security</em> codes and expiration dates. They also have the tap to pay feature which is not something I want for <em>security</em> reasons. They automatically updated my account to show these new exp dates and <em>security</em> codes without me verifying receipt of the <em>cards</em>."]},"sort":[14.85976,"3990617"]},{"_index":"complaint-public-v1","_id":"11627236","_score":14.828047,"_source":{"product":"Checking or savings account","complaint_what_happened":"NetSpend in cooperation with XXXX is deliberately compromising my account security by using digits XXXX in all card numbers issued including but not limited to XXXX, NetSpend, and even XXXX Virtual Cards!!! I requested over XXXX online or visrtual NetSpend cards and the company deliberately uses XXXX which is the date of birth year for XXXX or card number!!! This is a flagrant security compromise. Further, the company has spyed on me and obtained my date of birth information in the country I was born which ends in XXXX and has in the past few days use these digits even in virtual gift cards that a third part purchased for me!!! I had asked XXXX and XXXX and the XXXX gift card servicer to issue new cards however they told me they are not in charge of the digits. I asked them to stop comromising my account security and that these digits are being used in a harassing, terrorizing, and weaponizing way and they are harmful as they represent recent haineous crimes committed against me. I am asking CFPB to immediately and permenantly suspend the license for XXXX and prevent any further personally identifiable information to be used for cards repeatedly ( in over XXXX cards issued ), and for one-time security codes, customer ticket numbers, etc. Further, it is appaling that XXXX which its cards are issued by XXXX does not allow even replacement cards and that NetSpend in over XXXX virtual cards using many of the same digits and ALL of them contain XXXX. And that just in past few days XXXX through spying on the foreign date of birth has changed its algorithm to issued cards featuring XXXX other XXXX in XXXX virtual gift cards. This is a horrendous criminal attack on me, harassment, and is a flagrant security compromise of my account security. Every statement in this claim is is supported by documentary evidence that is attached or can be offered upon request. the first XXXX screenshots are NetSpend cards showing repeated digits, and the last XXXX are titled XXXX XXXX XXXXXXXX. The company is out of control and needs to be stopped. Why has the company spyed on my foreign date of birth year and is using it on a virtual gift card? This is harassment and abuse and these digits represent abhorant crimes against me and are a flagarnt security compromise. This company must shut down.","date_sent_to_company":"2025-01-19T10:16:43.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"33127","tags":null,"has_narrative":true,"complaint_id":"11627236","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Netspend Corporation","date_received":"2025-01-19T09:49:46.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["Further, it is appaling that XXXX which its <em>cards</em> are issued by XXXX does not <em>allow</em> even replacement <em>cards</em> and that NetSpend in over XXXX virtual <em>cards</em> using many of the same digits and ALL of them contain XXXX. And that just in past few days XXXX through spying on the foreign date of birth has changed its algorithm to issued <em>cards</em> featuring XXXX other XXXX in XXXX virtual gift <em>cards</em>."]},"sort":[14.828047,"11627236"]},{"_index":"complaint-public-v1","_id":"9660661","_score":14.790539,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am a victim of identity theft that I informed XXXX, XXXX and Transunion about years ago that my purse was stolen with my state issued identification, social security cards and debit cards was amongst those things in my purse and since then I have been struggling to build my credit history due to these fraud accounts that they won't allow me to establish my history","date_sent_to_company":"2024-07-30T23:26:08.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"601XX","tags":null,"has_narrative":true,"complaint_id":"9660661","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-07-30T23:26:07.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Didn't receive services that were advertised"},"highlight":{"complaint_what_happened":["I am a victim of identity theft that I informed XXXX, XXXX and Transunion about years ago that my purse was stolen with my state issued identification, social <em>security</em> <em>cards</em> and debit <em>cards</em> was amongst those things in my purse and since then I have been struggling to build my credit history due to these fraud accounts that they won't <em>allow</em> me to establish my history"]},"sort":[14.790539,"9660661"]},{"_index":"complaint-public-v1","_id":"9654175","_score":14.765228,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am a victim of identity theft that I informed Experian, XXXX and XXXX about years ago that my purse was stolen with my state issued identification, social security cards and debit cards was amongst those things in my purse and since then I have been struggling to build my credit history due to these fraud accounts that they won't allow me to establish my history","date_sent_to_company":"2024-07-30T23:25:59.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"601XX","tags":null,"has_narrative":true,"complaint_id":"9654175","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-07-30T23:16:06.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Didn't receive services that were advertised"},"highlight":{"complaint_what_happened":["I am a victim of identity theft that I informed Experian, XXXX and XXXX about years ago that my purse was stolen with my state issued identification, social <em>security</em> <em>cards</em> and debit <em>cards</em> was amongst those things in my purse and since then I have been struggling to build my credit history due to these fraud accounts that they won't <em>allow</em> me to establish my history"]},"sort":[14.765228,"9654175"]},{"_index":"complaint-public-v1","_id":"12494516","_score":14.759517,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX allowed criminals to apply for credit cards XXXX different times and add high balances ( XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ). They negligently did not put the property safeguards up to protect my security and prevent future cards to be ordered by others illegally, they allowed others to change the PIN and phone number to my XXXX  XXXX, they caused my credit score to drop from above XXXX to the XXXX range, they allowed someone on XX/XX/XXXX to change my PIN and XXXX someone {$500.00} all while I had a Fraud alert and Credit Freeze with TransUnion, XXXX, and XXXX. They ignored notes allegedly put in my representatives where I begged them to stop allowing others to order XXXX XXXX XXXX.","date_sent_to_company":"2025-03-15T08:56:05.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"90057","tags":null,"has_narrative":true,"complaint_id":"12494516","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-03-15T08:55:40.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["XXXX <em>allowed</em> criminals to apply for credit <em>cards</em> XXXX different times and add high balances ( XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX )."]},"sort":[14.759517,"12494516"]},{"_index":"complaint-public-v1","_id":"9663114","_score":14.758398,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am a victim of identity theft that I informed XXXX, Equifax and XXXX about years ago that my purse was stolen with my state issued identification, social security cards and debit cards was amongst those things in my purse and since then I have been struggling to build my credit history due to these fraud accounts that they won't allow me to establish my history","date_sent_to_company":"2024-07-30T23:26:08.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"601XX","tags":null,"has_narrative":true,"complaint_id":"9663114","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-07-30T23:26:07.000Z","state":"IL","company_public_response":null,"sub_issue":"Didn't receive services that were advertised"},"highlight":{"complaint_what_happened":["I am a victim of identity theft that I informed XXXX, Equifax and XXXX about years ago that my purse was stolen with my state issued identification, social <em>security</em> <em>cards</em> and debit <em>cards</em> was amongst those things in my purse and since then I have been struggling to build my credit history due to these fraud accounts that they won't <em>allow</em> me to establish my history"]},"sort":[14.758398,"9663114"]},{"_index":"complaint-public-v1","_id":"12496079","_score":14.7123,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Citibank allowed criminals to apply for credit cards three different times and add high balances ( XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ). They negligently did not put the property safeguards up to protect my security and prevent future cards to be ordered by others illegally, they allowed others to change the PIN and phone number to my Citi Card, they caused my credit score to drop from above XXXX to the XXXX range, they allowed someone on XX/XX/XXXX to change my PIN and XXXX someone {$500.00} all while I had a Fraud alert and Credit Freeze with XXXX, XXXX, and XXXX. They ignored notes allegedly put in my representatives where I begged them to stop allowing others to order Citi XXXX XXXX","date_sent_to_company":"2025-03-15T08:56:02.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"90057","tags":null,"has_narrative":true,"complaint_id":"12496079","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2025-03-15T08:38:37.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["Citibank <em>allowed</em> criminals to apply for credit <em>cards</em> three different times and add high balances ( XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX )."]},"sort":[14.7123,"12496079"]},{"_index":"complaint-public-v1","_id":"2667504","_score":14.562431,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"My information was allowed to be stolen from equifax. ALL OF MY INFORMATION! My name, address, social security #, date of birth, credit cards EVERYTHING! I have confirmed this on THEIR WEBSITE! I am angry beyond belief!","date_sent_to_company":"2017-09-08T19:11:05.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"30062","tags":null,"has_narrative":true,"complaint_id":"2667504","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-09-08T18:51:28.000Z","state":"GA","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["My information was <em>allowed</em> to be stolen from equifax. ALL OF MY INFORMATION! My name, address, social <em>security</em> #, date of birth, credit <em>cards</em> EVERYTHING! I have confirmed this on THEIR WEBSITE! I am angry beyond belief!"]},"sort":[14.562431,"2667504"]},{"_index":"complaint-public-v1","_id":"13906131","_score":14.543342,"_source":{"product":"Checking or savings account","complaint_what_happened":"The tenants residing above me are scamming and somehow obtaining social security numbers to have debit, credit cards sent to them in other people names. I have proofs. No one by the names of the bank cards a that have been issued here reside on this property as I have been living here for over 2 years with my family. These individuals have stole my amended tax return and packages and are still allowed to continue such behaviors.","date_sent_to_company":"2025-06-06T04:41:39.000Z","issue":"Opening an account","sub_product":"Checking account","zip_code":"11413","tags":null,"has_narrative":true,"complaint_id":"13906131","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-06-06T04:08:36.000Z","state":"NY","company_public_response":null,"sub_issue":"Account opened without my consent or knowledge"},"highlight":{"complaint_what_happened":["The tenants residing above me are scamming and somehow obtaining social <em>security</em> numbers to have debit, credit <em>cards</em> sent to them in other people names. I have proofs. No one by the names of the bank <em>cards</em> a that have been issued here reside on this property as I have been living here for over 2 years with my family. These individuals have stole my amended tax return and packages and are still <em>allowed</em> to continue such behaviors."]},"sort":[14.543342,"13906131"]},{"_index":"complaint-public-v1","_id":"13450491","_score":14.457737,"_source":{"product":"Credit card","complaint_what_happened":"Was notified there was a hard hit on my credit I checked to see what and someone tried to open a card under my information. This has been an ongoing issue there are other cards that have been opened under my name I been disputing my social security number has been used multiple times fraudulently with my personal banking, credit cards and loans. Negatively effecting me. When I call these places to find out information I get told they are not allowed to legally provide other person information which baffles me since they illegally allowed them to use my information to open such accounts so I deserve to get their information","date_sent_to_company":"2025-05-11T14:30:22.000Z","issue":"Getting a credit card","sub_product":"Store credit card","zip_code":"85209","tags":"Servicemember","has_narrative":true,"complaint_id":"13450491","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Bread Financial Holdings, Inc.","date_received":"2025-05-11T14:14:59.000Z","state":"AZ","company_public_response":null,"sub_issue":"Card opened without my consent or knowledge"},"highlight":{"complaint_what_happened":["This has been an ongoing issue there are other <em>cards</em> that have been opened under my name I been disputing my social <em>security</em> number has been used multiple times fraudulently with my personal banking, credit <em>cards</em> and loans. Negatively effecting me."]},"sort":[14.457737,"13450491"]},{"_index":"complaint-public-v1","_id":"6407739","_score":14.274121,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"XXXX XXXX These are the two numbers they are calling from to scam credit cards. They instructed you can get 0 % APR. They ask for card expiration date, last four numbers of card and last four numbers of social security number. Also if you have any additional cards. \n\nWhen they couldn't get anything after I hung up, they called from another number. \n\nThank you for allowing me to report. This was in reference to Discover. I will notify them. \n\nXXXX XXXX XXXX","date_sent_to_company":"2023-01-06T15:57:30.000Z","issue":"Advertising and marketing, including promotional offers","sub_product":"General-purpose credit card or charge card","zip_code":"29505","tags":null,"has_narrative":true,"complaint_id":"6407739","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2023-01-06T15:49:57.000Z","state":"SC","company_public_response":null,"sub_issue":"Confusing or misleading advertising about the credit card"},"highlight":{"complaint_what_happened":["XXXX XXXX These are the two numbers they are calling from to scam credit <em>cards</em>. They instructed you can get 0 % APR. They ask for card expiration date, last four numbers of card and last four numbers of social <em>security</em> number. Also if you have any additional <em>cards</em>. \n\nWhen they couldn't get anything after I hung up, they called from another number. \n\nThank you for <em>allowing</em> me to report. This was in reference to Discover. I will notify them. \n\nXXXX XXXX XXXX"]},"sort":[14.274121,"6407739"]},{"_index":"complaint-public-v1","_id":"2689460","_score":14.2249565,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"The recent breach of Equifax has allowed someone access to my personal information, and XXXX of my credit cards was used for unauthorized purchases. I never consented for this or any reporting agency to have my information in the first place. Now it has been stolen because of their poor security.","date_sent_to_company":"2017-09-30T22:01:28.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"287XX","tags":null,"has_narrative":true,"complaint_id":"2689460","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-09-30T21:43:13.000Z","state":"NC","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["The recent breach of Equifax has <em>allowed</em> someone access to my personal information, and XXXX of my credit <em>cards</em> was used for unauthorized purchases. I never consented for this or any reporting agency to have my information in the first place. Now it has been stolen because of their poor <em>security</em>."]},"sort":[14.2249565,"2689460"]},{"_index":"complaint-public-v1","_id":"5566984","_score":14.199096,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"SYNCHRONY BANK issued Amazon card. \nCould not locate the physical card to pay a {$2.00} balance. Payment was only possible through Synchrony, but without the card I could not register to login or login to the Synchrony site. \nI called Customer Service. Their automated service does not allow a bypass of the recorded messages ; no option for lost or stolen cards. You are forced to listen to a long list of messages before finally getting an opportunity to state your issue. \nThe connection was bad - obviously overseas call centers- and the call dropped twice, forcing me to go back through the system. On one occasion, a representative actually was providing the credit card number ( without requiring any security questions ), but the call cut out. The third time I went through the system to reach a person, I was told Synchrony would have to issue a new card and it would take 10 days. I was able to get a supervisor, who did an ACH transfer to pay the {$2.00} bill. \nSynchrony should not be allowed to issue credit cards if it can't provide adequate support to cardholders, including the option to reach a representative in a timely manner ; immediate support in the case of lost or stolen cards ; security checks for provding card information. \nThis is a very unprofessional operation for a financial institution. I appreciate your follow up to address the issues.","date_sent_to_company":"2022-05-16T18:30:31.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"90403","tags":null,"has_narrative":true,"complaint_id":"5566984","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2022-05-16T18:00:59.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with customer service"},"highlight":{"complaint_what_happened":["Synchrony should not be <em>allowed</em> to issue credit <em>cards</em> if it can't provide adequate support to cardholders, including the option to reach a representative in a timely manner ; immediate support in the case of lost or stolen <em>cards</em> ; <em>security</em> checks for provding card information. \nThis is a very unprofessional operation for a financial institution. I appreciate your follow up to address the issues."]},"sort":[14.199096,"5566984"]},{"_index":"complaint-public-v1","_id":"3095797","_score":14.1118965,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I am receiving unwanted ads regarding PNC bank for credit cards. I have attempted to have them stop sending me these offers. They want me to provide to their automatic opt out line, my social security number. Why would anyone put one ; s social security number out there on an automatic line. \nThey will not allow any other way to remove myself from these offers. \nI can not believe as the government you are allowing PNC to prevent consumers from being removed from their list using alternative methods besides the automatic. \nLike being able to speak to a live person. While every other institution allows one to actually speak to a live person and they do not ask for our social security number. \nI need my name and address to be removed from their list. \nI need you as our government to get involved. \nBefore we have another identification crisis on our hands.","date_sent_to_company":"2018-12-10T14:12:57.000Z","issue":"Advertising and marketing, including promotional offers","sub_product":"General-purpose credit card or charge card","zip_code":"34990","tags":null,"has_narrative":true,"complaint_id":"3095797","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PNC Bank N.A.","date_received":"2018-12-10T14:00:05.000Z","state":"FL","company_public_response":null,"sub_issue":"Confusing or misleading advertising about the credit card"},"highlight":{"complaint_what_happened":["I am receiving unwanted ads regarding PNC bank for credit <em>cards</em>. I have attempted to have them stop sending me these offers. They want me to provide to their automatic opt out line, my social <em>security</em> number. Why would anyone put one ; s social <em>security</em> number out there on an automatic line. \nThey will not <em>allow</em> any other way to remove myself from these offers."]},"sort":[14.1118965,"3095797"]},{"_index":"complaint-public-v1","_id":"9767646","_score":14.109038,"_source":{"product":"Prepaid card","complaint_what_happened":"I was sent out a money network card with my Edd benefits the next day it was wiped out by a thief money network has no security for these cards they allowed a random person to call in with no security questions and activate my card through a automative system I can not now pay my bills I risk being evicted money network is telling me to wait 45 days which is unblievable and unaaceptable they are also dying many peoples claims","date_sent_to_company":"2024-08-13T01:50:40.000Z","issue":"Trouble using the card","sub_product":"Government benefit card","zip_code":"90008","tags":null,"has_narrative":true,"complaint_id":"9767646","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FISERV FINXACT CORE","date_received":"2024-08-13T01:42:18.000Z","state":"CA","company_public_response":null,"sub_issue":"Problem with direct deposit"},"highlight":{"complaint_what_happened":["I was sent out a money network card with my Edd benefits the next day it was wiped out by a thief money network has no <em>security</em> for these <em>cards</em> they <em>allowed</em> a random person to call in with no <em>security</em> questions and activate my card through a automative system I can not now pay my bills I risk being evicted money network is telling me to wait 45 days which is unblievable and unaaceptable they are also dying many peoples claims"]},"sort":[14.109038,"9767646"]},{"_index":"complaint-public-v1","_id":"3378195","_score":14.047108,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XX/XX/XXXX Experian XXXX. XXXX  XXXX XXXX, Texas XXXX To Whom It May Concern : Enclosed please find a letter from Experian dated XX/XX/XXXX stating that I had placed a security freeze on my account, and giving me a pin number that would allow the security freeze to be temporarily lifted or permanently removed. If I didnt contact Experian to temporarily lift or permanently remove it, how was it possible for numerous credit card companies to obtain access to my account in order to issue credit cards to someone besides me? Enclosed please find two letters I sent you on XX/XX/XXXX and XX/XX/XXXX where you allowed this to happen previously. \n\nThis has created a nightmare for me, since now I have to contact each individual company and convince them that I didnt authorize them to issue credit cards to these individuals because of Experians negligence. \n\nI would appreciate if Experian addressed the above issue ASAP,  since was done without my authorization, and also take the necessary steps to prevent this from happening again.","date_sent_to_company":"2019-09-18T16:06:48.000Z","issue":"Improper use of your report","sub_product":"Other personal consumer report","zip_code":"76502","tags":"Servicemember","has_narrative":true,"complaint_id":"3378195","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2019-09-18T15:35:16.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["XXXX  XXXX XXXX, Texas XXXX To Whom It May Concern : Enclosed please find a letter from Experian dated XX/XX/XXXX stating that I had placed a <em>security</em> freeze on my account, and giving me a pin number that would <em>allow</em> the <em>security</em> freeze to be temporarily lifted or permanently removed. If I didnt contact Experian to temporarily lift or permanently remove it, how was it possible for numerous credit card companies to obtain access to my account in order to issue credit <em>cards</em> to someone besides me?"]},"sort":[14.047108,"3378195"]},{"_index":"complaint-public-v1","_id":"2263394","_score":14.026152,"_source":{"product":"Bank account or service","complaint_what_happened":"Regarding claim # XXXX card was stolen, theft was reported in 48 hours, bank security measures failed to stop thieves from draining account or block card. Bank has received a signed affidavit I did not authorize the charges. Bank has received a police report. Despite clear law these are not legally required they were provided when requested and bank is using every measure possible to avoid obligations under federal law. If bank is behaving this way, they are doing the same thing to thousands of people and simply retaining the funds and assuming people do n't know the law or will simply grow tired of trying and give up. The bank is not the police. The bank is not allowed by law to police themselves and decide unilaterally whether a theft occurred or not. Instead of blaming customers, bank should augment its internal security measures on debit cards. I work hard for my money and I 'm not going to allow the bank to play games and waste my time when the law is clear. Bank has been reported to the XXXX and the OCC of the US Department of the Treasury. Also the continued responses on here that fail to answer why according to law the bank is retaining the funds are creating a pattern of evidence of clear illegal behavior. If institution can not employ adequate security measures on these cards, it 's their failing, not the customer 's.","date_sent_to_company":"2016-12-24T16:18:54.000Z","issue":"Using a debit or ATM card","sub_product":"Checking account","zip_code":"77008","tags":null,"has_narrative":true,"complaint_id":"2263394","timely":"Yes","company_response":"Closed","submitted_via":"Web","company":"BBVA FINANCIAL CORPORATION","date_received":"2016-12-24T16:18:53.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["If institution can not employ adequate <em>security</em> measures on these <em>cards</em>, it 's their failing, not the customer 's."]},"sort":[14.026152,"2263394"]},{"_index":"complaint-public-v1","_id":"21612424","_score":13.957899,"_source":{"product":"Prepaid card","complaint_what_happened":"Direct Express has approximately XXXX dollars of my Social security funds and they won't release the money. I emailed and faxed copies of my birth certificate and social security card and my license but they will not validate my identity. I was told there is nothing I can do. I recently switched my payments to Current Bank online. But I still need my money from Direct Express. Direct Express has refused to activate my card to give me access. I have several Direct Express debit cards that are useless. The cards that were sent to my home address. When I tried to activate them Direct Express will not allow it. I'm desperate. I can not pay my bills. Please help me. Thank you.","date_sent_to_company":"2026-04-26T17:59:15.000Z","issue":"Problem getting a card or closing an account","sub_product":"Government benefit card","zip_code":"10471","tags":"Older American","has_narrative":true,"complaint_id":"21612424","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Comerica","date_received":"2026-04-26T17:40:21.000Z","state":"NY","company_public_response":null,"sub_issue":"Trouble getting, activating, or registering a card"},"highlight":{"complaint_what_happened":["I have several Direct Express debit <em>cards</em> that are useless. The <em>cards</em> that were sent to my home address. When I tried to activate them Direct Express will not <em>allow</em> it. I'm desperate. I can not pay my bills. Please help me. Thank you."]},"sort":[13.957899,"21612424"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":1574,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":1574}]}},"product":{"doc_count":1574,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking or savings account","doc_count":310,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking account","doc_count":273},{"key":"Savings account","doc_count":19},{"key":"Other banking product or service","doc_count":17},{"key":"CD (Certificate of Deposit)","doc_count":1}]}},{"key":"Credit card or prepaid card","doc_count":287,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"General-purpose credit card or charge card","doc_count":223},{"key":"General-purpose prepaid card","doc_count":22},{"key":"Store credit card","doc_count":22},{"key":"Government benefit card","doc_count":11},{"key":"Gift card","doc_count":8},{"key":"Payroll card","doc_count":1}]}},{"key":"Credit reporting, credit repair services, or other personal consumer reports","doc_count":261,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":252},{"key":"Other personal consumer report","doc_count":5},{"key":"Credit repair services","doc_count":4}]}},{"key":"Credit card","doc_count":212,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"General-purpose credit card or charge card","doc_count":160},{"key":"Store credit card","doc_count":21}]}},{"key":"Credit reporting or other personal consumer reports","doc_count":208,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":202},{"key":"Other personal consumer report","doc_count":6}]}},{"key":"Money transfer, virtual currency, or money service","doc_count":87,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Mobile or digital wallet","doc_count":42},{"key":"Domestic (US) money transfer","doc_count":24},{"key":"Virtual currency","doc_count":14},{"key":"Check cashing service","doc_count":3},{"key":"International money transfer","doc_count":3},{"key":"Money order, traveler's check or cashier's check","doc_count":1}]}},{"key":"Debt collection","doc_count":65,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit card debt","doc_count":43},{"key":"I do not know","doc_count":11},{"key":"Other debt","doc_count":6},{"key":"Medical debt","doc_count":2},{"key":"Credit card","doc_count":1},{"key":"Mortgage debt","doc_count":1},{"key":"Payday loan debt","doc_count":1}]}},{"key":"Prepaid card","doc_count":54,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Government benefit card","doc_count":23},{"key":"General-purpose prepaid card","doc_count":19},{"key":"Gift card","doc_count":5},{"key":"Gift or merchant card","doc_count":3},{"key":"General purpose card","doc_count":2},{"key":"Mobile wallet","doc_count":1},{"key":"Other special purpose card","doc_count":1}]}},{"key":"Bank account or service","doc_count":24,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking account","doc_count":14},{"key":"Other bank product/service","doc_count":8},{"key":"(CD) Certificate of deposit","doc_count":1},{"key":"Cashing a check without an account","doc_count":1}]}},{"key":"Mortgage","doc_count":24,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Conventional home mortgage","doc_count":7},{"key":"Conventional fixed mortgage","doc_count":5},{"key":"FHA mortgage","doc_count":4},{"key":"Home equity loan or line of credit (HELOC)","doc_count":3},{"key":"Other type of mortgage","doc_count":2},{"key":"VA mortgage","doc_count":2},{"key":"Reverse mortgage","doc_count":1}]}},{"key":"Vehicle loan or lease","doc_count":11,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Loan","doc_count":9},{"key":"Lease","doc_count":2}]}},{"key":"Credit reporting","doc_count":10,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Payday loan, title loan, personal loan, or advance loan","doc_count":9,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Installment loan","doc_count":4},{"key":"Payday loan","doc_count":2},{"key":"Personal line of credit","doc_count":2},{"key":"Title loan","doc_count":1}]}},{"key":"Student loan","doc_count":6,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Federal student loan servicing","doc_count":5},{"key":"Private student loan","doc_count":1}]}},{"key":"Debt or credit management","doc_count":3,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Debt settlement","doc_count":2},{"key":"Mortgage modification or foreclosure avoidance","doc_count":1}]}},{"key":"Payday loan, title loan, or personal loan","doc_count":3,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Installment loan","doc_count":2},{"key":"Personal line of credit","doc_count":1}]}}]}},"issue":{"doc_count":1574,"issue":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Managing an account","doc_count":197,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem using a debit or ATM card","doc_count":64},{"key":"Deposits and withdrawals","doc_count":63},{"key":"Funds not handled or disbursed as instructed","doc_count":23},{"key":"Problem accessing account","doc_count":17},{"key":"Problem making or receiving payments","doc_count":14},{"key":"Banking errors","doc_count":13},{"key":"Fee problem","doc_count":2},{"key":"Cashing a check","doc_count":1}]}},{"key":"Incorrect information on your report","doc_count":187,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Information belongs to someone else","doc_count":106},{"key":"Account information incorrect","doc_count":35},{"key":"Account status incorrect","doc_count":20},{"key":"Old information reappears or never goes away","doc_count":11},{"key":"Personal information incorrect","doc_count":7},{"key":"Information is missing that should be on the report","doc_count":6},{"key":"Information is incorrect","doc_count":2}]}},{"key":"Problem with a purchase shown on your statement","doc_count":134,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit card company isn't resolving a dispute about a purchase on your statement","doc_count":73},{"key":"Card was charged for something you did not purchase with the card","doc_count":61}]}},{"key":"Improper use of your report","doc_count":110,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Reporting company used your report improperly","doc_count":86},{"key":"Credit inquiries on your report that you don't recognize","doc_count":24}]}},{"key":"Other features, terms, or problems","doc_count":77,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Other problem","doc_count":38},{"key":"Privacy issues","doc_count":17},{"key":"Problem with customer service","doc_count":14},{"key":"Problem with rewards from credit card","doc_count":6},{"key":"Add-on products and services","doc_count":1},{"key":"Problem with balance transfer","doc_count":1}]}},{"key":"Problem with a credit reporting company's investigation into an existing problem","doc_count":72,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Their investigation did not fix an error on your report","doc_count":44},{"key":"Difficulty submitting a dispute or getting information about a dispute over the phone","doc_count":15},{"key":"Investigation took more than 30 days","doc_count":6},{"key":"Problem with personal statement of dispute","doc_count":6},{"key":"Was not notified of investigation status or results","doc_count":1}]}},{"key":"Getting a credit card","doc_count":71,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Application denied","doc_count":21},{"key":"Card opened without my consent or knowledge","doc_count":18},{"key":"Card opened as result of identity theft or fraud","doc_count":13},{"key":"Sent card you never applied for","doc_count":8},{"key":"Problem getting a working replacement card","doc_count":7},{"key":"Delay in processing application","doc_count":4}]}},{"key":"Closing your account","doc_count":53,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company closed your account","doc_count":37},{"key":"Can't close your account","doc_count":16}]}},{"key":"Problem with a company's investigation into an existing problem","doc_count":48,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Their investigation did not fix an error on your report","doc_count":42},{"key":"Difficulty submitting a dispute or getting information about a dispute over the phone","doc_count":3},{"key":"Was not notified of investigation status or results","doc_count":3}]}},{"key":"Attempts to collect debt not owed","doc_count":40,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Debt is not yours","doc_count":23},{"key":"Debt was result of identity theft","doc_count":12},{"key":"Debt was paid","doc_count":5}]}},{"key":"Fraud or scam","doc_count":39,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Trouble using the card","doc_count":37,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Trouble using the card to spend money in a store or online","doc_count":24},{"key":"Trouble getting information about the card","doc_count":9},{"key":"Problem using the card to withdraw money from an ATM","doc_count":2},{"key":"Problem adding money","doc_count":1},{"key":"Problem with direct deposit","doc_count":1}]}},{"key":"Closing an account","doc_count":35,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company closed your account","doc_count":21},{"key":"Funds not received from closed account","doc_count":7},{"key":"Can't close your account","doc_count":6},{"key":"Fees charged for closing account","doc_count":1}]}},{"key":"Problem with a lender or other company charging your account","doc_count":34,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Transaction was not authorized","doc_count":29},{"key":"Money was taken from your account on the wrong day or for the wrong amount","doc_count":3},{"key":"Can't stop withdrawals from your account","doc_count":2}]}},{"key":"Trouble using your card","doc_count":34,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Can't use card to make purchases","doc_count":30},{"key":"Credit card company won't increase or decrease your credit limit","doc_count":4}]}},{"key":"Opening an account","doc_count":29,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Account opened without my consent or knowledge","doc_count":9},{"key":"Unable to open an account","doc_count":8},{"key":"Account opened as a result of fraud","doc_count":7},{"key":"Didn't receive terms that were advertised","doc_count":3},{"key":"Confusing or missing disclosures","doc_count":2}]}},{"key":"Problem when making payments","doc_count":25,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem during payment process","doc_count":19},{"key":"You never received your bill or did not know a payment was due","doc_count":3}]}},{"key":"Credit monitoring or identity theft protection services","doc_count":24,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Billing dispute for services","doc_count":8},{"key":"Problem canceling credit monitoring or identify theft protection service","doc_count":8},{"key":"Didn't receive services that were advertised","doc_count":4},{"key":"Problem with product or service terms changing","doc_count":3},{"key":"Received unwanted marketing or advertising","doc_count":1}]}},{"key":"Problem with a purchase or transfer","doc_count":24,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Card company isn't resolving a dispute about a purchase or transfer","doc_count":14},{"key":"Charged for a purchase or transfer you did not make with the card","doc_count":10}]}},{"key":"Problem with fraud alerts or security freezes","doc_count":22,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Unauthorized transactions or other transaction problem","doc_count":17,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Advertising and marketing, including promotional offers","doc_count":14,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Didn't receive advertised or promotional terms","doc_count":8},{"key":"Confusing or misleading advertising about the credit card","doc_count":6}]}},{"key":"Other transaction problem","doc_count":14,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Unable to get your credit report or credit score","doc_count":14,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Other problem getting your report or credit score","doc_count":11},{"key":"Problem getting your free annual credit report","doc_count":3}]}},{"key":"Problem getting a card or closing an account","doc_count":13,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Trouble closing card","doc_count":4},{"key":"Trouble getting a working replacement card","doc_count":4},{"key":"Trouble getting, activating, or registering a card","doc_count":4},{"key":"Don't want a card provided by your employer or the government","doc_count":1}]}},{"key":"Account opening, closing, or management","doc_count":12,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Unexpected or other fees","doc_count":12,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Fees or interest","doc_count":11,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem with fees","doc_count":9},{"key":"Charged too much interest","doc_count":2}]}},{"key":"Problem caused by your funds being low","doc_count":11,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Non-sufficient funds and associated fees","doc_count":5},{"key":"Overdrafts and overdraft fees","doc_count":4},{"key":"Bounced checks or returned payments","doc_count":2}]}},{"key":"Identity theft / Fraud / Embezzlement","doc_count":10,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Took or threatened to take negative or legal action","doc_count":10,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Seized or attempted to seize your property","doc_count":2},{"key":"Sued you without properly notifying you of lawsuit","doc_count":2},{"key":"Threatened or suggested your credit would be damaged","doc_count":2},{"key":"Threatened to sue you for very old debt","doc_count":2},{"key":"Collected or attempted to collect exempt funds","doc_count":1},{"key":"Threatened to arrest you or take you to jail if you do not pay","doc_count":1}]}},{"key":"Managing, opening, or closing your mobile wallet account","doc_count":9,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Applying for a mortgage or refinancing an existing mortgage","doc_count":8,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Changes in loan terms during the application process","doc_count":2}]}},{"key":"Incorrect information on credit report","doc_count":6,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Information is not mine","doc_count":3},{"key":"Account status","doc_count":2},{"key":"Personal information","doc_count":1}]}},{"key":"Using a debit or ATM card","doc_count":6,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Written notification about debt","doc_count":6,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Didn't receive enough information to verify debt","doc_count":4},{"key":"Didn't receive notice of right to dispute","doc_count":2}]}},{"key":"Communication tactics","doc_count":5,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Frequent or repeated calls","doc_count":2},{"key":"You told them to stop contacting you, but they keep trying","doc_count":2},{"key":"Used obscene, profane, or other abusive language","doc_count":1}]}},{"key":"Confusing or missing disclosures","doc_count":5,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Struggling to pay mortgage","doc_count":5,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu","doc_count":2}]}},{"key":"Credit card protection / Debt protection","doc_count":4,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Making/receiving payments, sending money","doc_count":4,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Unauthorized transactions/trans. issues","doc_count":4,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Advertising","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Confusing or misleading advertising about the card","doc_count":2},{"key":"Changes in terms from what was offered or advertised","doc_count":1}]}},{"key":"Closing/Cancelling account","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Customer service / Customer relations","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Dealing with your lender or servicer","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Received bad information about your loan","doc_count":2},{"key":"Trouble with how payments are being handled","doc_count":1}]}},{"key":"Loan modification,collection,foreclosure","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Money was not available when promised","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problems at the end of the loan or lease","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Unable to receive car title or other problem after the loan is paid off","doc_count":3}]}},{"key":"Struggling to repay your loan","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem lowering your monthly payments","doc_count":2},{"key":"Can't get other flexible options for repaying your loan","doc_count":1}]}},{"key":"Trouble during payment process","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Application, originator, mortgage broker","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Billing disputes","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Charged fees or interest you didn't expect","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Closing on a mortgage","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Cont'd attempts collect debt not owed","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Debt is not mine","doc_count":1},{"key":"Debt resulted from identity theft","doc_count":1}]}},{"key":"Credit monitoring or identity protection","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem with fraud alerts","doc_count":2}]}},{"key":"False statements or representation","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Attempted to collect wrong amount","doc_count":1},{"key":"Indicated you were committing crime by not paying debt","doc_count":1}]}},{"key":"Getting a line of credit","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Getting a loan or lease","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Changes in terms mid-deal or after closing","doc_count":1},{"key":"Fraudulent loan","doc_count":1}]}},{"key":"Loan payment wasn't credited to your account","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Managing the loan or lease","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem with additional products or services purchased with the loan","doc_count":1},{"key":"Problem with the interest rate","doc_count":1}]}},{"key":"Other","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Other service problem","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Repossession","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Account reinstatement or redemption after repossession","doc_count":1},{"key":"Damage caused or loss of personal items in vehicle during the actual repossession","doc_count":1}]}},{"key":"Struggling to pay your bill","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit card company won't work with you while you're going through financial hardship","doc_count":2}]}},{"key":"Struggling to pay your loan","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Denied request to lower payments","doc_count":1},{"key":"Lender trying to repossess or disable the vehicle","doc_count":1}]}},{"key":"Unauthorized withdrawals or charges","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"APR or interest rate","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Advertising and marketing","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Credit line increase/decrease","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Deposits and withdrawals","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Didn't provide services promised","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Forbearance / Workout plans","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Getting the loan","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Improper use of my credit report","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Report improperly shared by CRC","doc_count":1}]}},{"key":"Loan servicing, payments, escrow account","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Managing, opening, or closing account","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Payoff process","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Privacy","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problem adding money","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problem with a company's investigation into an existing issue","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Their investigation did not fix an error on your report","doc_count":1}]}},{"key":"Problem with customer service","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problem with overdraft","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Overdraft charges","doc_count":1}]}},{"key":"Problems caused by my funds being low","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Trouble accessing funds in your mobile or digital wallet","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Unable to get credit report/credit score","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem getting my free annual report","doc_count":1}]}},{"key":"Unsolicited issuance of credit card","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Vehicle was repossessed or sold the vehicle","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}}]}},"timely":{"doc_count":1574,"timely":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Yes","doc_count":1553},{"key":"No","doc_count":21}]}},"company_response":{"doc_count":1574,"company_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Closed with explanation","doc_count":1161},{"key":"Closed with non-monetary relief","doc_count":235},{"key":"Closed with monetary relief","doc_count":173},{"key":"Untimely response","doc_count":4},{"key":"Closed","doc_count":1}]}},"submitted_via":{"doc_count":1574,"submitted_via":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Web","doc_count":1574}]}},"company":{"doc_count":1574,"company":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"EQUIFAX, INC.","doc_count":146},{"key":"Experian Information Solutions Inc.","doc_count":137},{"key":"JPMORGAN CHASE & CO.","doc_count":123},{"key":"CITIBANK, N.A.","doc_count":114},{"key":"BANK OF AMERICA, NATIONAL ASSOCIATION","doc_count":109},{"key":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","doc_count":107},{"key":"CAPITAL ONE FINANCIAL CORPORATION","doc_count":85},{"key":"WELLS FARGO & COMPANY","doc_count":77},{"key":"AMERICAN EXPRESS COMPANY","doc_count":66},{"key":"SYNCHRONY FINANCIAL","doc_count":40},{"key":"BARCLAYS BANK DELAWARE","doc_count":32},{"key":"U.S. BANCORP","doc_count":31},{"key":"DISCOVER BANK","doc_count":29},{"key":"Paypal Holdings, Inc","doc_count":28},{"key":"UNITED SERVICES AUTOMOBILE ASSOCIATION","doc_count":25},{"key":"NAVY FEDERAL CREDIT UNION","doc_count":24},{"key":"Chime Financial Inc","doc_count":23},{"key":"TD BANK US HOLDING COMPANY","doc_count":23},{"key":"Block, Inc.","doc_count":21},{"key":"Netspend Corporation","doc_count":21},{"key":"Comerica","doc_count":16},{"key":"Bread Financial Holdings, Inc.","doc_count":13},{"key":"PNC Bank N.A.","doc_count":12},{"key":"GOLDMAN SACHS BANK USA","doc_count":10},{"key":"TRUIST FINANCIAL CORPORATION","doc_count":9},{"key":"BBVA FINANCIAL CORPORATION","doc_count":8},{"key":"Incomm Holdings Inc.","doc_count":8},{"key":"Early Warning Services, LLC","doc_count":7},{"key":"HSBC NORTH AMERICA HOLDINGS INC.","doc_count":7},{"key":"HUNTINGTON NATIONAL BANK, THE","doc_count":7},{"key":"ALLY FINANCIAL INC.","doc_count":6},{"key":"BMO BANK NATIONAL ASSOCIATION","doc_count":6},{"key":"Blackhawk Network Holdings Inc.","doc_count":6},{"key":"CITIZENS FINANCIAL GROUP, INC.","doc_count":6},{"key":"Coinbase, Inc.","doc_count":6},{"key":"Conduent Incorporated","doc_count":6},{"key":"FISERV FINXACT CORE","doc_count":5},{"key":"Atlanticus Services Corporation","doc_count":4},{"key":"CLGF Holdco 1, LLC","doc_count":4},{"key":"FIFTH THIRD FINANCIAL CORPORATION","doc_count":4},{"key":"Fidelity National Information Services, Inc. (FNIS)","doc_count":4},{"key":"Nelnet, Inc.","doc_count":4},{"key":"Resurgent Capital Services L.P.","doc_count":4},{"key":"Credit Karma, LLC","doc_count":3},{"key":"ENCORE CAPITAL GROUP INC.","doc_count":3},{"key":"FIRST NATIONAL BANK OF OMAHA","doc_count":3},{"key":"KEYCORP","doc_count":3},{"key":"Navient Solutions, LLC.","doc_count":3},{"key":"SOFI TECHNOLOGIES, INC.","doc_count":3},{"key":"SUNTRUST BANKS, INC.","doc_count":3},{"key":"Affirm Holdings, Inc","doc_count":2},{"key":"American Credit Acceptance, LLC","doc_count":2},{"key":"CBC Companies, Inc.","doc_count":2},{"key":"FAIR COLLECTIONS & OUTSOURCING, INC.","doc_count":2},{"key":"FIRST CITIZENS BANCSHARES, INC.","doc_count":2},{"key":"First Data Corporation","doc_count":2},{"key":"ID Analytics, Inc.","doc_count":2},{"key":"Lending Club Corp","doc_count":2},{"key":"M&T BANK CORPORATION","doc_count":2},{"key":"NATIONSTAR MORTGAGE LLC","doc_count":2},{"key":"Ocwen Financial Corporation","doc_count":2},{"key":"RAS LaVrar, LLC","doc_count":2},{"key":"REGIONS FINANCIAL CORPORATION","doc_count":2},{"key":"ROBINHOOD MARKETS INC.","doc_count":2},{"key":"SANTANDER HOLDINGS USA, INC.","doc_count":2},{"key":"Self Financial Inc.","doc_count":2},{"key":"Servicer under contract with Federal Student Aid","doc_count":2},{"key":"Synovus Bank","doc_count":2},{"key":"TCF NATIONAL BANK","doc_count":2},{"key":"UPGRADE, INC.","doc_count":2},{"key":"ADP Inc.","doc_count":1},{"key":"AMERICAN HONDA FINANCE CORP","doc_count":1},{"key":"AXOS FINANCIAL, INC.","doc_count":1},{"key":"Alorica Inc.","doc_count":1},{"key":"BANK OF HAWAII CORPORATION","doc_count":1},{"key":"BANK OF THE WEST","doc_count":1},{"key":"BMW Financial Services NA, LLC","doc_count":1},{"key":"BQ & Associates, P.C., L.L.O.","doc_count":1},{"key":"Bilt Technologies, Inc.","doc_count":1},{"key":"Blitt and Gaines, P.C.","doc_count":1},{"key":"Branch Messenger, Inc.","doc_count":1},{"key":"CHARLES SCHWAB CORPORATION, THE","doc_count":1},{"key":"Caliver Beach Mortgage, LLC","doc_count":1},{"key":"Capio Partners, LLC","doc_count":1},{"key":"Colony Brands, Inc.","doc_count":1},{"key":"Credible Labs Inc.","doc_count":1},{"key":"Credit Corp Solutions Inc.","doc_count":1},{"key":"Crown Asset Management, LLC, Duluth, GA Branch","doc_count":1},{"key":"Duvera Billing Services, LLC","doc_count":1},{"key":"Dynamic Recovery Solutions, LLC","doc_count":1},{"key":"ENTERPRISE FINANCIAL SERVICES CORP","doc_count":1},{"key":"FIRST HORIZON BANK","doc_count":1},{"key":"FIRST MIDWEST BANCORP, INC.","doc_count":1},{"key":"FREEDOM FINANCIAL NETWORK","doc_count":1},{"key":"FinCo Services Inc DBA Current","doc_count":1},{"key":"Foris DAX, Inc.","doc_count":1},{"key":"Freedom Mortgage Company","doc_count":1},{"key":"G&P Enterprises, LLC","doc_count":1},{"key":"GLOBAL CLIENT SOLUTIONS, LLC","doc_count":1},{"key":"Global Tel*Link Corporation","doc_count":1},{"key":"Google Compare Credit Cards Inc.","doc_count":1},{"key":"Guild Holdings Company","doc_count":1},{"key":"HW Holding, Inc","doc_count":1},{"key":"Harpeth Financial Services, LLC","doc_count":1},{"key":"Hayt Hayt & Landau, P.L. (FL)","doc_count":1},{"key":"Healthcare Finance Direct LLC.","doc_count":1},{"key":"Home Loan Center, Inc.","doc_count":1},{"key":"Indie Technology DBA Found","doc_count":1},{"key":"Innovis","doc_count":1},{"key":"InvestiNet LLC","doc_count":1},{"key":"Johnson Mark LLC","doc_count":1},{"key":"Kikoff Inc.","doc_count":1},{"key":"LAND HOME FINANCIAL SERVICES","doc_count":1},{"key":"LEXISNEXIS","doc_count":1},{"key":"Law Offices of Hayt, Hayt & Landau, LLC","doc_count":1},{"key":"LoanUnited.com, LLC","doc_count":1},{"key":"MOHELA","doc_count":1},{"key":"MOUNTAIN AMERICA FEDERAL CREDIT UNION","doc_count":1},{"key":"MRS BPO, LLC","doc_count":1},{"key":"Mercury Financial Intermediate LLC","doc_count":1},{"key":"Money Management International, Inc.","doc_count":1},{"key":"Mortgage Research Center, LLC","doc_count":1},{"key":"Mountain Run Solutions, LLC","doc_count":1},{"key":"National Consumer Telecom & Utilities Exchange, Inc.","doc_count":1},{"key":"Newport Intermediate Inc.","doc_count":1},{"key":"Northbrook and Associates","doc_count":1},{"key":"OCMBC, Inc","doc_count":1},{"key":"OPTUM BANK, INC.","doc_count":1},{"key":"OneMain Finance Corporation","doc_count":1},{"key":"PATRICK A. CAREY, P.A.","doc_count":1},{"key":"PAY-O-MATIC","doc_count":1},{"key":"PENTAGON FEDERAL CREDIT UNION","doc_count":1},{"key":"PLAID INC.","doc_count":1},{"key":"PLS GROUP, INC","doc_count":1},{"key":"Phelan Hallinan Diamond & Jones, PC","doc_count":1},{"key":"Pollack & Rosen, P.A.","doc_count":1},{"key":"Populus Financial Group, Inc. (F/K/A Ace Cash Express)","doc_count":1},{"key":"Portfolio Recovery Associates, LLC","doc_count":1},{"key":"Possible Financial Inc","doc_count":1},{"key":"Pressler & Pressler, LLP","doc_count":1},{"key":"Professional Receivables Network","doc_count":1},{"key":"RS Clark and Associates, Inc.","doc_count":1},{"key":"Receivables Management Partners, LLC","doc_count":1},{"key":"Rocket Mortgage, LLC","doc_count":1},{"key":"Savvy Money, Inc.","doc_count":1},{"key":"Sezzle Inc.","doc_count":1},{"key":"Shellpoint Partners, LLC","doc_count":1},{"key":"Skrill USA, Inc.","doc_count":1},{"key":"Sunbit, Inc.","doc_count":1},{"key":"The Bureaus, Inc.","doc_count":1},{"key":"TransferWise Ltd","doc_count":1},{"key":"TrueAccord Corp.","doc_count":1},{"key":"UMB FINANCIAL CORPORATION","doc_count":1},{"key":"United Collection Bureau, Inc.","doc_count":1},{"key":"Uplift, Inc","doc_count":1},{"key":"VW Credit","doc_count":1},{"key":"VYSTAR CREDIT UNION","doc_count":1},{"key":"Westlake Services, LLC","doc_count":1},{"key":"Winklevoss Exchange LLC","doc_count":1},{"key":"eToro USA LLC","doc_count":1}]}},"state":{"doc_count":1574,"state":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"CA","doc_count":281},{"key":"FL","doc_count":145},{"key":"TX","doc_count":144},{"key":"NY","doc_count":99},{"key":"GA","doc_count":80},{"key":"IL","doc_count":70},{"key":"NC","doc_count":55},{"key":"PA","doc_count":55},{"key":"NJ","doc_count":48},{"key":"VA","doc_count":44},{"key":"AZ","doc_count":37},{"key":"MA","doc_count":31},{"key":"NV","doc_count":29},{"key":"CO","doc_count":28},{"key":"TN","doc_count":28},{"key":"WA","doc_count":28},{"key":"MD","doc_count":27},{"key":"MI","doc_count":27},{"key":"OH","doc_count":27},{"key":"MN","doc_count":23},{"key":"LA","doc_count":22},{"key":"OR","doc_count":18},{"key":"OK","doc_count":17},{"key":"DC","doc_count":15},{"key":"SC","doc_count":15},{"key":"MO","doc_count":14},{"key":"WI","doc_count":13},{"key":"AR","doc_count":12},{"key":"MS","doc_count":12},{"key":"NE","doc_count":12},{"key":"CT","doc_count":11},{"key":"ND","doc_count":10},{"key":"AL","doc_count":9},{"key":"KS","doc_count":9},{"key":"IN","doc_count":8},{"key":"NM","doc_count":7},{"key":"DE","doc_count":6},{"key":"MT","doc_count":6},{"key":"UT","doc_count":6},{"key":"NH","doc_count":5},{"key":"ID","doc_count":4},{"key":"KY","doc_count":3},{"key":"ME","doc_count":3},{"key":"WV","doc_count":3},{"key":"AK","doc_count":2},{"key":"HI","doc_count":2},{"key":"RI","doc_count":2},{"key":"VT","doc_count":2},{"key":"AP","doc_count":1},{"key":"IA","doc_count":1},{"key":"MP","doc_count":1},{"key":"PR","doc_count":1},{"key":"SD","doc_count":1}]}},"company_public_response":{"doc_count":1574,"company_public_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","doc_count":692},{"key":"Company believes it acted appropriately as authorized by contract or law","doc_count":56},{"key":"Company chooses not to provide a public response","doc_count":13},{"key":"Company believes the complaint provided an opportunity to answer consumer's questions","doc_count":2},{"key":"Company disputes the facts presented in the complaint","doc_count":2},{"key":"Company believes complaint caused principally by actions of third party outside the control or direction of the company","doc_count":1},{"key":"Company believes complaint represents an opportunity for improvement to better serve consumers","doc_count":1}]}},"tags":{"doc_count":1574,"tags":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Older American","doc_count":182},{"key":"Servicemember","doc_count":165},{"key":"Older American, Servicemember","doc_count":40}]}}},"_meta":{"license":"CC0","last_updated":"2026-07-14T12:00:00-05:00","last_indexed":"2026-07-14T12:00:00-05:00","total_record_count":16441818,"is_data_stale":false,"has_data_issue":false,"break_points":{"2":[13.95734,"21612424"],"3":[13.124084,"11566327"],"4":[12.792884,"12142934"],"5":[12.477424,"3053958"],"6":[12.119227,"2702398"],"7":[11.771486,"2572431"],"8":[11.463994,"2824544"]}}}