{"took":169,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":4,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"2897788","_score":18.966328,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Experian Credit Reporting on Friday XX/XX/XXXX attempted to call all of Experian phone numbers in responding to XX/XX/XXXX credit report spoke with XXXX, send in 33 copies Proving Medical ( 2 ) debt was Paid in full over a year ago still remains uncorrected. \nI have placed security freeze, fraud alerts also have reported they have fraudulent address on my report XXXX XXXX, La neither myself or my husband has never visited or lived in XXXX XXXX, LA! \nI also reported previously fraud identity issues where someone attempting to purchase a vehicle in XXXX in XXXX, La when we had not even been to that town? \nI stayed on the phone attempting to get a call through Friday XXXX XXXX No departments accepting calls? My social security number was put in about 01 to 19 times to verify identity there should be another form to prove your identity then the call disconnects itself. I call FTC and Consumer Finance.Gov to get a phone number to Experian where I could talk to a live representative same thing automated requesting social security then disconnects call. Could not get through to the Fraud, Credit freeze All departments same thing? I also called the media to complain due and investigate? I was never connected to a live representative always automated system requesting social security number then disconnects call! That recording no telling how many people had Experian have my social security number due to automated system? \nI send in 33 copies XX/XX/XXXX some which provide several bills had been paid in full for over a year and still shows on your reports as owed? I spoke to XXXX on XX/XX/XXXX then sent copies and still no corrections have been applied? \nListed under XXXX XXXX XXXX Delinquent account recovery and XXXX XXXX XXXX XXXX XXXX shows balance {$280.00} I have paid {$1000.00} To XXXX XXXX, XXXX from XXXX in which multiple physicians in clinic billed all under same account number # XXXX Medical Bill and sent ( 2 ) certified/ return receipts and no reply or response was sent to me instead reported to collections in which XXXX XXXX XXXX XXXX has reported to collections 12 separate times and has not applied my payments or corrected my balance? \nThey have also requested payments on same billing charges 2 times in which I paid and received no refund or credit? \nI have filed complaint with supporting copies to XXXX XXXXXXXX and XXXX XXXX XXXX, LA. I sent all these supporting copies on XX/XX/XXXX. In last 10 months of Bankruptcy due to fraudulent mortgage not recording payments which I also filed complaint XX/XX/XXXX and took till XX/XX/XXXX until sent response shown no record of payments but, I found error in which they removed from escrow 2 insurance payments 90 days apart totaling {$3600.00} annual insurance is : {$1700.00} XXXX XXXX XXXX paid from escrow {$1700.00} both these amount in 90 day period meanwhile Bankruptcy Attorney had us paying monthly to escrow to pay insurance and also had us pay out of pocket directly to Insurance company also. Bankruptcy paid over {$15000.00} XX/XX/XXXX payment to XXXX XXXX and since XXXX to XXXX our principal balance is still at {$72000.00}. \n( 23 years later, ) mortgage was also attempting to intimate us into modifying we refused now they are attempting to have us modify our loan again sent paperwork to our Bankruptcy attorney they send modification papers to us and state in letter they did review before sending modification paperwork to us. Motion for property correction in court since XXXX and we have received no updates to this motion, from Bankruptcy attorney? mortgage has stated will not correct property description until exit Bankruptcy and court house property description has been filed in court house records corrected since XX/XX/XXXX. Mortgage acquired loan XX/XX/XXXX. Loan # XXXX. Refuses to correct? I want permanently on our record we refuse any modification from XXXX loan in XXXX and again present date XX/XX/XXXX and do not want any modification. Credit bureau files stated from 2 separate company that we have no open real estate loan and shows {$0.00} balance on real estate XXXX XXXX XXXX, XXXX   Loan # XXXX and XXXX XXXX XXXX, XXXX - Loan # XXXX. Have receipts paid to : XXXX XXXX, XXXX XXXX XXXX, And XXXX XXXX all under loan number # XXXX. \n\nalso have billing issue with XXXX XXXX which as XX/XX/XXXX XXXX class   action suite vs XXXX XXXX. Actual amount owed {$19.00} in which they over charged {$50.00} for unreturned equipment in which I have copies XXXX XXXX XXXX tracking number 4 returns, In which returned on 1 issue Tuesday, XX/XX/XXXX Then recharged {$99.00} ( 3 ) months later after returning equipment have ups tracking slip proof equipment returned. \nXXXX Class action suite for over charging customers, kept interrupting services and attempting to charge from XX/XX/XXXX to XX/XX/XXXX services were stopped XX/XX/XXXX and XXXX put in their system false date of XX/XX/XXXX. Delayed sending return slip from XX/XX/XXXX to XX/XX/XXXX then attempting to charge and had no services after XX/XX/XXXX. \nIn XXXX called me continually doing repeatly while on Do not call list for 5 years now. I have recorded multiple conversations one of which I stated do not call or contact me for promotions and no other calls, no exceptions. I also have 30-40 e mail proof of incident records, XXXX stated as receiving no payment in XX/XX/XXXX I have their XXXX mail payment confirmation on that payment and many others as proof. \n\nSincerely Yours, XXXX XXXX On Tue, XXXX XXXX, XXXX at XXXX XXXX Experian XXXX wrote : Experian To ensure that youll receive emails from us, please add XXXX to your address book. To unsubscribe or change your preferences, please click here. \n\nPrivacy Policy XXXX XXXX XXXX XXXX. XXXX is a trademark of XXXX XXXX XXXX. \n\nXXXX XXXX, XXXX, an Experian company. All rights reserved. \n\nXXXX XXXX XXXXXXXX XXXX, TX, XXXX, US Experian Also unable to login to CFOB and has nit sent in new login link after several request by e mail and on phone?","date_sent_to_company":"2018-05-06T07:53:18.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"710XX","tags":"Older American","has_narrative":true,"complaint_id":"2897788","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2018-05-06T02:31:46.000Z","state":"LA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["I also <em>called</em> the media to complain due and investigate? I was never connected to a live representative always automated system requesting social <em>security</em> number then <em>disconnects</em> <em>call</em>! That <em>recording</em> no <em>telling</em> how <em>many</em> people had Experian have my social <em>security</em> number due to automated system? \nI send in 33 copies XX/XX/XXXX some which provide several bills had been paid in full for over a year and still shows on your reports as owed?"]},"sort":[18.966328,"2897788"]},{"_index":"complaint-public-v1","_id":"2897553","_score":18.231,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX Credit Reporting on Friday XX/XX/XXXXattempted to call all of XXXX phone numbers in responding toXX/XX/XXXX credit report spoke with XXXX, send in 33 copies Proving Medical ( 2 ) debt was Paid in full over a year ago still remains uncorrected.\n\nI have placed security freeze, fraud alerts also have reported they have fraudulent address on my report XXXX XXXX, La neither myself or my husband has never visited or lived in XXXX XXXX, LA!\n\nI also reported previously fraud identity issues where someone attempting to purchase a vehicle in XX/XX/XXXX in XXXX, La when we had not even been to that town?\n\nI stayed on the phone attempting to get a call through Friday XXXX-XXXX XXXX No departments accepting calls? My social security number was put in about 01 to 19 times to verify identity there should be another form to prove your identity then the call disconnects itself. I call FTC and Consumer Finance.Gov to get a phone number to XXXX   where I could talk to a live representative same thing automated requesting social security then disconnects call. Could not get through to the Fraud, Credit freeze All departments same thing? I also called the media to complain due and investigate? I was never connected to a live representative always automated system requesting social security number then disconnects call! That recording no telling how many people had XXXX  have my social security number due to automated system?\n\nI send in 33 copies XX/XX/XXXX some which provide several bills had been paid in full for over a year and still shows on your reports as owed? I spoke to XXXX  onXX/XX/XXXX then sent copies and still no corrections have been applied?\n\nListed under XXXX XXXX XXXX Delinquent account recovery and XXXX XXXX XXXX XXXX XXXX shows balance {$280.00} I have paid {$1000.00} To XXXX XXXX, XXXX  fromXX/XX/XXXX-XX/XX/XXXX in which multiple physicians in clinic billed all under same account number # XX/XX/XXXX Medical Bill and sent ( 2 ) certified/ return receipts and no reply or response was sent to me instead reported to collections in which XXXX XXXX , XXXX  has reported to collections 12 separate times and has not applied my payments or corrected my balance?\n\nThey have also requested payments on same billing charges 2 times in which I paid and received no refund or credit?\n\nI have filed complaint with supporting copies to XXXX XXXX XXXX XXXX   XXXX XXXX, LA. I sent all these supporting copies onXX/XX/XXXX. In last 10 months of Bankruptcy due to fraudulent mortgage not recording payments which I also filed complaint XX/XX/XXXXand took till XX/XX/XXXX until sent response shown no record of payments but, I found error in which they removed from escrow 2 insurance payments 90 days apart totaling {$3600.00} annual insurance is : {$1700.00} Ocwen Loan Servicing paid from escrow {$1700.00} both these amount in 90 day period meanwhile Bankruptcy Attorney had us paying monthly to escrow to pay insurance and also had us pay out of pocket directly to Insurance company also. Bankruptcy paid over {$15000.00}XX/XX/XXXX payment to Ocwen Loan and sinceXX/XX/XXXX to XX/XX/XXXX our principal balance is still at {$72000.00}.\n\n( 23 years later, ) mortgage was also attempting to intimate us into modifying we refused now they are attempting to have us modify our loan again sent paperwork to our Bankruptcy attorney they send modification papers to us and state in letter they did review before sending modification paperwork to us. Motion for property correction in court sinceXX/XX/XXXX and we have received no updates to this motion, from Bankruptcy attorney? mortgage has stated will not correct property description until exit Bankruptcy and court house property description has been filed in court house records corrected since XX/XX/XXXX. Mortgage acquired loanXX/XX/XXXX. Loan # XXXX. Refuses to correct? I want permanently on our record we refuse any modification from Ocwen loan inXX/XX/XXXX and again present date XX/XX/XXXX and do not want any modification. Credit bureau files stated from 2 separate company that we have no open real estate loan and shows {$0.00} balance on real estate XXXX XXXX XXXX, XXXX XXXX  # XXXX and Ocwen Loan Servicing, LLC  - Loan # XXXX. Have receipts paid to : Ocwen Loan,   XXXX XXXX XXXX, And XXXX XXXX all under loan number # XXXX.\n\nalso have billing issue with XXXX XXXX which asXX/XX/XXXX XXXX class action suite vs XXXX XXXX. Actual amount owed {$19.00} in which they over charged {$50.00} for unreturned equipment in which I have copies XXXX XXXX XXXX tracking number 4 returns, In which returned on 1 issue Tuesday, XX/XX/XXXXThen recharged {$99.00} ( 3 ) months later after returning equipment have XXXX tracking slip proof equipment returned. XXXX Class action suite for over charging customers, kept interrupting services and attempting to charge from XX/XX/XXXX to XX/XX/XXXX services were stopped XX/XX/XXXX and XXXX  put in their system false date of XX/XX/XXXX. Delayed sending return slip from XX/XX/XXXX toXX/XX/XXXX then attempting to charge and had no services afterXX/XX/XXXXXX/XX/XXXX.\n\nIn XX/XX/XXXX called me continually doing repeatly while on Do not call list for 5 years now. I have recorded multiple conversations one of which I stated do not call or contact me for promotions and no other calls, no exceptions. I also have 30-40 e mail proof of incident records, XXXX  stated as receiving no payment inXX/XX/XXXX I have their e mail payment confirmation on that payment and many others as proof.\n\nSincerely Yours, XXXX XXXX On TueXX/XX/XXXX at XXXX XXXX XXXX  wrote : XXXX  To ensure that youll receive emails from us, please add XXXX to your address book. To unsubscribe or change your preferences, please click here.\n\nPrivacy Policy XX/XX/XXXXXXXX XXXX XXXX. XXXX is a trademark of XXXX XXXX XXXX.\n\nXX/XX/XXXX XXXX, Inc., an XXXX company. All rights reserved. XXXX XXXX XXXX XXXX TX, XXXX, US XXXX Also unable to login to CFOB and has nit sent in new login link after several request by e mail and on phone?","date_sent_to_company":"2018-05-08T14:08:08.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"710XX","tags":"Older American","has_narrative":true,"complaint_id":"2897553","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Ocwen Financial Corporation","date_received":"2018-05-06T03:53:22.000Z","state":"LA","company_public_response":null,"sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["I also <em>called</em> the media to complain due and investigate? I was never connected to a live representative always automated system requesting social <em>security</em> number then <em>disconnects</em> <em>call</em>! That <em>recording</em> no <em>telling</em> how <em>many</em> people had XXXX  have my social <em>security</em> number due to automated system?\n\nI send in 33 copies XX/XX/XXXX some which provide several bills had been paid in full for over a year and still shows on your reports as owed?"]},"sort":[18.231,"2897553"]},{"_index":"complaint-public-v1","_id":"8222961","_score":17.019314,"_source":{"product":"Checking or savings account","complaint_what_happened":"I XXXX XXXX opened 2 High-Yield Savings account ( XXXX & XXXX ) online sometime in XXXX of XXXX. Upon opening the account I transferred money into the account from XXXX account XXXX to fund the account.I also got a payday loan, in which they ACH deposited the loan into my account. XXXX after the deposits were made, the bank froze my account where I didn't have access to my account. I was told the account would be closed and funds would be sent back. I spoke with several customer service representatives and each time I received the run around and was told I could not get access to the account. I was then told the account was closed. I kept receiving emails about my account statement and would then call and speak with representatives in the fraud department. They assured me that the accounts were closed. After continuously receiving emails for these past 6 years about account statement, I continued to call Sallie Mae Bank and received the same response that the accounts were closed. The bank has recorded calls and notes from every phone call I have made since XXXX. I also have some phone recordings where I spoke with numerous representatives and was told my account was closed, which is was not. Lastly, on XX/XX/XXXX, I recorded a call made to Sallie Mae and spoke with XXXX and he informed me that there are 2 accounts still open. Account ending XXXX with balance of {$1000.00} and account ending XXXX with balance {$27.00}. He stated he could request the account be closed and a check would be mailed out to my address. He then called the fraud department to make sure that would be okay and he said they instructed me to send them proof of the transfer from the XXXX account. I then asked him to transfer me to the fraud department to get the information from them. He transferred me to the fraud department and I spoke with a representative on a recorded line. I asked her what the reason was for my account being frozen and she stated it was because it seemed like fraud. I only had 2 transactions on the account XXXX, so I didn't understand what they meant by fraud. I did not break any laws by transferring money from greendot and getting a payday loan. She stated she spoke with upper management and they said the account would remain open, but frozen. According to the law in South Carolina, a bank can only hold funds 5 years ( XXXX ). I filed a complaint back in XXXX and it stated that Sallie Mae would close these accounts and send the money to the state of Michigan and I have since waited 3 years and I spoke with a representative XX/XX/XXXX @ XXXXXXXX XXXX  who confirmed the accounts are still open. \n\nThe company then responded on XX/XX/XXXX : This is in response to your concerns submitted to the CFPB regarding your High-Yield Savings Accounts. Unfortunately, our attempts to reach you to discuss your concerns werent successful. While our security measures may occasionally present an inconvenience, our highest priority is the protection of our customers privacy and personal information. Note : The mailing address reflected on the complaint differs from what we have on file. To assist you in closing out the accounts, we need to validate your current mailing address before issuing any checks. Please call our Customer Care Department at XXXX. \n\nOn XX/XX/XXXX, I then reached out the the number provided and they instructed that I call XXXX. I spoke with representative XXXX and she stated the opposite from what the company 's response was. They continue to deny me access to the account and close the account. I informed them that I had recorded several calls including this one to which they were telling me something different from what they were responding with in here. The proceeded to disconnect the call once I let them know that the call is being recorded, which I had to do in order to prove they were telling many different stories.","date_sent_to_company":"2024-01-25T15:27:22.000Z","issue":"Closing an account","sub_product":"Savings account","zip_code":"291XX","tags":null,"has_narrative":true,"complaint_id":"8222961","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"SLM CORPORATION","date_received":"2024-01-25T15:19:11.000Z","state":"SC","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Funds not received from closed account"},"highlight":{"complaint_what_happened":["The proceeded to <em>disconnect</em> the <em>call</em> once I let them know that the <em>call</em> is being recorded, which I had to do in order to prove they were <em>telling</em> <em>many</em> different stories."]},"sort":[17.019314,"8222961"]},{"_index":"complaint-public-v1","_id":"18029061","_score":12.973028,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I have been getting mixed up with the woman from the state of XXXX  who is not me, and she has the same exact dob. I had a police report on XXXX for an ACH transfer that was done on my XXXX  account in XXXX, and yet, I never authorized any ACH transfer of my check in XXXX. They had me mixed up with the person from the state of XXXX. \n\nI also have a recording of the original order at the last apartment at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX where I was supposed to get service on XX/XX/XXXX. In XXXX, XXXX claimed that there were no social security numbers on my account. I have the audio recording from XXXX where I gave them my social security number. On the recording with the multiple issues related to that apartment as I was getting overcharged for my service which was on the recorded line and the rates and my ss. The police in XXXX also made a recording of that audio too. For this apt XXXX made me create a new email of XXXX. i asked them to link it to my XXXX, which was my free email on my XXXX account. \n\nI asked them why they were making me create a new email, when I had one since around XXXX with them. my original email was XXXX which converted to XXXX and my alias was XXXX. It was under my att.com account and they refused to allow me to place my landline on my account of XXXX which I have had active since around XXXX over 22 years at the time. I was not allowed to list that account number. They removed my email and made it a free email on my att.com. I believe when I was at my secondary residence at XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX \n\nI had many secondary residences in XXXX in XXXX, XXXX, and XXXX, but my promary was in XXXX  with my XXXX landline.. I maintained my primary XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXXXXXX address and my only XXXX  DL for all of these years.. The only thing I disconnected in XXXX of XXXX was my landline. i never disconnected my email or the second email. I always had my XXXX  account. When I told them to disconnect my internet and told them that I was maintaining my landline in XXXX, they disconnected my att.com account, which made no sense. They created a problem by not reporting the fraud going on with the credit bureaus. My internet was under the XXXX, which they transferred to my XXXX. I never disconnected my XXXX XXXX  account. I had full access to my internet before I moved in to this apartment and then they disconnected my XXXX  account. If they need to reconnect the XXXX to link my my XXXX account to givce me all of my emails that they deleted in XXXX and left me with no service for 2 months, then so be it.XXXX  asked me in XX/XX/XXXX if I wanted to keep the XXXX account, and I told her unless there was areason for me to keep it, then I didn't need it as long as she gort me back on my XXXX In the meantime, all of my prior addresses are missing. \n\nThe fraud was allowed to perpetuateat all levels and due to ID theft and the fact that they mixed me up with several people, I need all my accounts listing on the XXXX. Att needs to produce my reference numbers for all my past address and credit pulled and I believe they failed to do this in order to keep from paying on their datat breach for each and every address. XXXX has refused to link my social security number to all of my past addresses where I had service with them and I have been asking for a complete itemized billing and tender for each address, which includes : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX I believe that sonehow my PO BOX was assigned to XXXX from the dstate of XXXX  due to the mix uup of persons. \nXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX I had a XXXX  landline at each of these addresses. XXXX  has allowed the fraud to perpetuate by not linking my social security number to these addresses and the telephone number to the analog landline that I had at each one of these addresses.. I also maintained my XXXX in XXXX  the entire time and my email moved with me to each address. \n\nWith the XXXX fraud data breach they apparently only had my cell phone, but not my landline phone number, but i gave them my landline which was sometimes linlked to my email, and at all of the addresses listed in this complaint. I spoke to XXXX who refused to attach my ss number to all of my past addresses which i gave them my ss number each and every time I got my second residence a XXXX  line. \n\nI got my first cellular phone ever in XXXX of XXXX prior to that XXXX allowed someone to switch my service of XXXX at My XXXX XXXX XXXX  address. They immediately reconnected it within 5 days. That service phone number was mine at XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX before moving to my home address in XXXX  that I maintain to this day. I caught their error in about XX/XX/XXXX or XXXX, while I was living at XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX .. All of my emails prior to XXXX disappeared then too and so did my emails from before XXXX. \n\nI can mail all documents related, as all these were my past addresses to also include my XXXX XXXX XXXX XXXX, XXXX XXXX. I believe that they linked my XXXX to the woman in XXXX, which is why they have previously turned around and deleted my emails going back to XXXX from my XXXX account and most recently delted emails pror to XXXX. \n\nI believe that because I am allowed to have my XXXX phone number, I was still allowed to have my email on the XXXX They are telling me its not true when in fact it clearly states on their website that I can have my disconnected service with my free email and I can list my phone number, but I am being descriminated against as the credit bureaus hacve failed to correct all of my information, which needs to be corrected. They then deleted my emails which are all mine to XXXX in XXXX of XXXX XXXX years after I disconnected the address of XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX. I believe at the root cause are all the Credit Bureaus too as they supposedly have me with a shared social security number and XXXX who deleted my ss number in XXXX and refused to respond to my data breach which i filed timely as well. They refuse to acknowledge the ID theft misidentification. \n\nI have a letter from XXXX  XXXX XXXX, which appears to state that in a letter dated XX/XX/XXXX that I can use the letter that they gave me to inform the XXXX that my driver 's license number /gov't id may have been used by an impersonator. XXXX XXXX is the client advocate at XXXX. I also have the not me letter f woman who is not me in the state of XXXX. XXXX the XXXX for farm Bureau health Plans in XXXX, my insurance company started paying for the woman 's medical bills in the state of XXXX  in XX/XX/XXXX. This I believe was after XXXX XXXX XXXX XXXX or XXXX XXXX XXXX XXXX was illegally altering records without amendments on that same day. However, it appears that the credit bureaus had me under a shared social security number, which is not true as this is muy social security number. \n\nOn XX/XX/XXXX, I had the wrong surgery done on my XXXX XXXX that was intended for another patient. The point here is that in XXXXXXXX XXXX is the corporate office for XXXX, and so is XXXX. My bills and past accounts all need to be linked to me and my social security number as I have great credit and the other woman does not. In order to correct the identities we must correct the records due to the ID theft/mix up. \n\nI have a NOT Me letter from the State of XXXX now that shows that the woman that lives at XXXX XXXX XXXX XXXX XXXX, XXXX  is not me. Wheteher it was XXXX or the credit Bureaus, that is the issue. I have the audio recording of me getting my service at XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX. I was there from XX/XX/XXXX to XX/XX/XXXX, where I had phone line that was not a voip and not a potts line. I believe that XXXX has failed to properly investigate and I can provide the audio which i gave to the police. \n\nAdditionally, XXXX continues to not use my legal name that matches my XXXX  drivers license which iI have asked for for a very long time since early XXXX. My name is supposed to be XXXX XXXX XXXX XXXX and I also told them to add a nickname of XXXX to help separate me from the woman from XXXX  and they have refused to this date. I am a XXXX XXXX XXXX, and a former XXXX XXXX XXXX XXXX XXXX XXXX XXXX \n\nThey have also refused to provide all the reference numbers for each address where they pulled credit to each address. i have always maintained the XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX. \n\nI believe they were likely trying to conceal the fact that all these addresses should have been part of the data breach. I can provide each account number, and copies of the bills, as I should be getting credit for all of my accounts. \n\n\nThe whole time, they were aware of the problem apparently with the credit report and I informed them that XXXX  deleted my social security number in XXXX. \n\nI want the CFPB to call me on my XXXX regarding this complaint related to all the crdit bureaus to include XXXX XXXX, XXXX, Transunion, XXXX  and XXXX.","date_sent_to_company":"2025-12-14T20:24:13.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"374XX","tags":null,"has_narrative":true,"complaint_id":"18029061","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-12-14T20:23:47.000Z","state":"TN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Difficulty submitting a dispute or getting information about a dispute over the phone"},"highlight":{"complaint_what_happened":["I also have a <em>recording</em> of the original order at the last apartment at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX where I was supposed to get service on XX/XX/XXXX. In XXXX, XXXX claimed that there were no social <em>security</em> numbers on my account. I have the audio <em>recording</em> from XXXX where I gave them my social <em>security</em> number."]},"sort":[12.973028,"18029061"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":4,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":4}]}},"product":{"doc_count":4,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting, credit repair services, or other personal consumer reports","doc_count":2,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":2}]}},{"key":"Checking or savings account","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Savings account","doc_count":1}]}},{"key":"Credit reporting or other personal consumer reports","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":1}]}}]}},"issue":{"doc_count":4,"issue":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Incorrect information on your report","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Account information incorrect","doc_count":2}]}},{"key":"Closing an account","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Funds not received from closed account","doc_count":1}]}},{"key":"Problem with a company's investigation into an existing problem","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Difficulty submitting a dispute or getting information about a dispute over the phone","doc_count":1}]}}]}},"timely":{"doc_count":4,"timely":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Yes","doc_count":4}]}},"company_response":{"doc_count":4,"company_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Closed with non-monetary relief","doc_count":2},{"key":"Closed with explanation","doc_count":1},{"key":"Closed with monetary relief","doc_count":1}]}},"submitted_via":{"doc_count":4,"submitted_via":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Web","doc_count":4}]}},"company":{"doc_count":4,"company":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Experian Information Solutions Inc.","doc_count":1},{"key":"Ocwen Financial Corporation","doc_count":1},{"key":"SLM CORPORATION","doc_count":1},{"key":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","doc_count":1}]}},"state":{"doc_count":4,"state":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"LA","doc_count":2},{"key":"SC","doc_count":1},{"key":"TN","doc_count":1}]}},"company_public_response":{"doc_count":4,"company_public_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","doc_count":2},{"key":"Company believes it acted appropriately as authorized by contract or law","doc_count":1}]}},"tags":{"doc_count":4,"tags":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Older American","doc_count":2}]}}},"_meta":{"license":"CC0","last_updated":"2026-07-14T12:00:00-05:00","last_indexed":"2026-07-14T12:00:00-05:00","total_record_count":16441818,"is_data_stale":false,"has_data_issue":false,"break_points":{}}}