{"took":201,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":6,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"6767365","_score":32.91424,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On XX/XX/XXXX, I placed the order on XXXX XXXX XXXX website, the order supposedly comes in multiple shipments as it contained multiple pieces of jewelry. But the shipments have encountered delivery issues as there appears to be someone falsely signed the package which I have notified the merchant immediately. The first shipments delivered prior to the shipment of claim XXXX were atomically signature required by the merchant ( it was not an option on the merchants website upon purchase ) and they were less valuable than the shipment of claim XXXX, therefore it is ridiculous how under the circumstances which the merchant is well aware that there is a delivery problem at my address yet did not take any security measure when sending the shipment of claim XXXX. It is common knowledge that it is the merchants sole responsibility to deliver the merchandise to the correct recipient especially when the package contains high-value items, otherwise, any person can walk up to a delivery truck and pretend that the person lives in a certain address and get the package. As of today, I have not received any package from XXXX XXXX XXXX, I have done everything the merchant told me to, file a police report and file for bank dispute, I also have submitted a complaint through the XXXX XXXX XXXX, I really dont see anything I have done wrong here and I dont believe it would be fair for me to take the such a huge loss for jewelry that never reached my possession. Falsely filing a police report is a crime, the official police report should work as proof of I did not receive the merchandise. Firstly, prior to the merchant sending out this package ( value XXXX $ ), the merchant was aware that there is a security risk at my address, the previous package from this merchant have been falsely signed by someone else, and when I was in another state doing a job interview, those previous packages contained less value product yet required signature. However, under such a circumstance, the merchant still sent out such a high-value item without any security measures to ensure the package reach the hand of the correct recipient. I have provided the official police report to prove that I didn't receive the item as falsely submitting a police report is a crime. It is the merchant 's responsibility to ensure the package reaches the hand of the correct recipient therefore I don't believe I am responsible for the loss of the merchandise. \nSecondly, the proof of delivery provided by the merchant did not show whom it was received by, why should I be paying for the item when I did not receive the item? It is ridiculous for a luxury merchant to send out high-value items without any security measures, no signature or ID check nor did the carrier attempt to contact me for the delivery. The signature requirement was automatically applied when making a purchase at the merchants website, I did not opt out and why did the merchant have a signature requirement on the less valued items yet did not require a signature on the delivery of shipment that contained higher value? Under the circumstance that the merchant is aware there is a security risk at my address even with previous shipments that required signature, the merchant is supposed to take additional security measures such as an ID check or have me pick it up at one of the couriers locations to ensure that the next package ( the {$10000.00} product ) reaches the correct recipient. \nIn conclusion, the responsibility for the loss of the merchandise lies with the merchant, they should be the ones at fault for the loss of the item, as they failed to take sufficient security measures to ensure that the package reached the correct recipient, despite being aware of the security risk at my address. The merchant is responsible for ensuring that the package is delivered safely and to the correct recipient. It is unreasonable for me to be held responsible for the loss of the merchandise when there is no evidence to suggest that I received it. In addition, I have provided an official police report to prove that I did not receive the item, and it is not appropriate for the merchant to expect me to pay for something that I did not receive. \nI have uploaded all documentation and evidence to Amex but Amex stands with the merchant simply because of a proof of delivery that has no signature or picture showing where the package is left. There is no evidence supporting that the package has been received by me, the package would not have been lost if the merchant has taken reasonable adequate security measures to ensure the package gets delivered safely to the hand of the correct recipient. But my credit card company left me unprotected in this case, it is ridiculous how Amex sided with merchant for proof of delivery when it is a shown delivered but not received case.","date_sent_to_company":"2023-04-02T17:11:38.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"02906","tags":null,"has_narrative":true,"complaint_id":"6767365","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2023-04-02T16:59:44.000Z","state":"RI","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Firstly, prior to the <em>merchant</em> sending out this <em>package</em> ( value XXXX $ ), the <em>merchant</em> was aware that there is a <em>security</em> <em>risk</em> at my address, the <em>previous</em> <em>package</em> from this <em>merchant</em> <em>have</em> <em>been</em> falsely signed by someone else, and when I was in another state doing a job interview, those <em>previous</em> <em>packages</em> contained less value product yet required signature."]},"sort":[32.91424,"6767365"]},{"_index":"complaint-public-v1","_id":"3831511","_score":18.150904,"_source":{"product":"Checking or savings account","complaint_what_happened":"Around XX/XX/2020, my business client XXXX XXXX sent over 2 payments of {$2000.00} each totaling {$4000.00} for a personal exercise training package. He paid me via the \" Friends & Family ''  option of Paypal. Mr. XXXX also sent me a couple of smaller payments of {$35.00} each on XX/XX/XXXX and XXXX for extra car fare. \nA few days later, a Paypal representative called me to inquire about these payments. Caught by surprise, I just told him XXXX was a \" friend '' of mine who sent me the money, after the Paypal rep asked who XXXX XXXX was. \nThe Paypal rep proceeded his questioning by wanting to know what the money was used for. I replied for \" personal reasons ''. \nBased on these 2 responses, the rep informed me that he was going to close my account permanently because it presented a security risk and I will not be able to use Paypal or any of my cards or banks linked to Paypal ever again within their services. \nDespite my reaching out numerous times to appeal this decision to various supervisors, their responses have been consistently rude, disrespectful, unprofessional, and downright threatening, without any chance of recourse. \nTheir decision has affected each and every one of my transactions negatively in which the merchant accepts Paypal only, limiting my options of business transactions. \nI even wrote an appeal request via hard copy and sent it via snail mail without response in the Spring 2020. \nI do not feel this was a fair decision on how Paypal treated me, without recourse for reinstatement. Paypal has effectively banned me for life, and I am seeking for a fair reconsideration for an opportunity to not make the same mistake of accepting payments under their strict guidelines, which they are not affording me. \nI am enlisting the intervention of the CFPB to assist me in my goal to be reinstated in good standing with Paypal again, as I had been for over 20 years previously. \nThank you, XXXX XXXX","date_sent_to_company":"2020-09-14T19:59:50.000Z","issue":"Closing an account","sub_product":"Checking account","zip_code":"11377","tags":null,"has_narrative":true,"complaint_id":"3831511","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2020-09-04T21:36:38.000Z","state":"NY","company_public_response":null,"sub_issue":"Company closed your account"},"highlight":{"complaint_what_happened":["Based on these 2 responses, the rep informed me that he was going to close my account permanently because it presented a <em>security</em> <em>risk</em> and I will not be able to use Paypal or any of my cards or banks linked to Paypal ever again within their services. \nDespite my reaching out numerous times to appeal this decision to various supervisors, their responses <em>have</em> <em>been</em> consistently rude, disrespectful, unprofessional, and downright threatening, without any chance of recourse."]},"sort":[18.150904,"3831511"]},{"_index":"complaint-public-v1","_id":"14369012","_score":9.383534,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"b'Summary of XXXXTestimony\\nXXXX Testimony \\n\\nXXXX XXXX XXXX XXXX  contacted me and offered me to work full/part time online position and earn XXXX. Requirements US citizen or Permanent Resident age XXXX XXXX XXXX XXXX XXXX contacted me and mentioned that I can earn at least XXXX  a month steadily and she even mentioned She said that it is a flexible online remote work working hours are XXXX XXXX XXXX She said that I can get paid from XXXX XXXX XXXX XXXX  She said that XXXX XXXX XXXX XXXX XXXX XXXX where app developers publish their apps on XXXX XXXX XXXXm. The company has XXXX XXXX  that helps apps generate data and traffic. She said that Our job responsibilities: Like apps published by app developers on the XXXX XXXX every day to increase the apps ratings, ranking exposure and purchases, just like we usually do on XXXX XXXX XXXX they need Get more views and likes to attract more followers She also said that I have a great part-time online job to share with you. All you need is a phone or computer to start this job right away, and our hours are XXXX XXXX XXXX XXXX, but you can start anytime during that time. Once you get familiar with the job, it only takes about XXXX XXXX XXXX  minutes per day. Once the job is completed, you will be paid immediately and the money will be withdrawn to your bank account. Daily pay ranges from XXXX XXXX XXXX XXXX  salary is divided into basic salary and commission Basic salary: complete 2 sets of tasks every day -5 consecutive days, you will get a basic salary of XXXX -15 consecutive days, you will get a basic salary of XXXX XXXX consecutive days, you will get a basic salary of XXXX So the monthly salary is XXXX which is a fixed salary Daily commission Complete 2 sets of data calculations every day, and you can withdraw the commission earned on that day First, I can walk you through the process with a training account, and then you can learn more about the company, how we upload data, and how we make money from it so you can understand it better. Do you have an hour or so for training now? And I said Yes I am available now OK. I will send you the XXXX XXXX here is the link, you can take a look. But as a user of the data provider, you need to register a user account with your phone number, okay? Registration is free, but it will not infringe on your privacy XXXX Invitation code:XXXX After registration, send me the invitation code and I will register a training account for you and start training I said Maam i just copied the invitation code that you sent me. Invitation code:XXXX  I am on the dashboard already Maam. She said When you log in to your work account, click the \"Profile\" button in the lower right corner of the page Then find your invitation code at the top of the page and click the \"Copy\" button to copy your invitation code to me XXXX  : Invitation Code XXXX I will apply to register a training account for you now, please wait Done I have registered a training account for you, please log out of your account now and then log in to your training account to start your training plan Username: XXXX XXXX After logging in, please take a screenshot and send it to me, and I will guide you step by step. I said I am logged in using my XXXX  Maam. My XXXX  is on my phone. I just took a XXXX XXXX XXXX XXXX XXXXXXXX Maam Yes, the balance is correct and there is a XXXX  bonus for every new account you sign up. Then I use XXXX as a starter fund for training and after you complete the training you get 20% of the commissions earned from this account There are 2 types on the work platform 1.Normal package: XXXX  commission 2.Combination package: commission is 10 times of the normal package, that is 5%. I said It is saying the balance is insufficient and it is not letting me proceed from XXXX Maam She said Wow! You\\'re so lucky you came across the combo package, thanks to your luck we\\'ll get XXXX XXXX! Here are two application tasks \"Pending\" and \"Submit Now\", this is a combined task phenomenon XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, compared with all \"Completed\" application tasks XXXX XXXX\", the commission is 10 times more, see it? This is a random package containing 1-3 applications. When we get a package application, its data value exceeds my balance, resulting in insufficient balance, so we need to replenish the balance to complete it. But the probability of it appearing is relatively low because its commission is 10 times that of a normal package, so it\\'s a lucky package randomized by the system. Please wait a moment, I need to deposit now because this is the account I registered, I will notify you when the deposit is completed. Done. I deposited the money into the training account. The system updated the account balance. Now go to the record, click Submit Unfinished Tasks, and continue to complete XXXX tasks. Once the submission is completed, all funds will be returned to the entrusted account, and then continue to execute the remaining tasks. Please notify me when XXXXXXXX tasks are completed I have a little surprise for you. Please log out of your training account, log in to your account, and send me a screenshot of your balance. Maam I am not able to log in to my account. You forgot your username? You can try using your phone number Username: Enter your phone number Click the marked location to contact XXXX  to retrieve your username Send me a screenshot  Congratulations! This is the commission you earn for completing tasks on your training account. This is what you deserve  This is the process of optimizing your application and uploading your data. You can now complete XXXX optimization tasks in your account. I am logging into my training account to withdraw money, when you complete a set of tasks please let me know and I will tell you how to withdraw money from your account and unlock the next set of tasks. You did very well! You just earned another XXXX XXXX XXXX XXXX XXXX Now do you understand how to make money from this job task? Although it seems that we are just \"clicking\" a task, we are already paying for it, so it can increase the purchase and exposure of the application, downloads, reviews, etc., and then improve its ranking in the app store. This helps to generate data and traffic, which in turn improves the ranking of XXXX XXXX XXXX, and even increases company stocks, attracting more users to download and use. Do you have XXXX XXXX? Please open your XXXX XXXX and send me a screenshot I will now teach you how to use XXXX XXXX to link your work account This way you can receive your salary and commission through XXXX XXXX Is the money cryptocurrency Maam? Yes This is due to the first time you use the XXXX XXXX XXXX XXXX XXXX So XXXX XXXX needs to conduct real-name authentication with you You only need to fill in the relevant content according to the prompts and complete the real-name authentication Usually within 30 minutes Open XXXX XXXX and send me a screenshot. I will guide you. After completing the withdrawal, just wait patiently for the money to arrive in your XXXX XXXX Due to the slow XXXX XXXX it will take about 10-30 minutes for the money to arrive in your XXXX XXXX After we finish work every day, we need to withdraw all the balance in our work account. Otherwise, the system will think that the account is operated by AI. This is prohibited by the company When the money arrives in your XXXX XXXX, you notify me and I will teach you how to convert XXXX XXXXnto cash and deposit it into your bank account You have successfully been trained and earned commissions You can reset the task today, continue to complete 2 sets of XXXX XXXX, and earn another commission And when you complete the 2 sets of XXXX XXXX after the reset task, you will become a formal employee of the company. If you keep working every day, you can receive a salary of XXXX XXXX XXXX XXXX XXXX Do you want to reset the mission now? Now I will teach you how to reset the task. Resetting the task is very simple. The only requirement is that you need to have at least XXXX XXXX in your work account Its actually very simple, you just need to buy XXXX worth of XXXX XXXX XXXX XXXX and send it to your work account, so that the XXXX will be automatically converted into XXXX  After completing 2 sets of XXXX you can get XXXX and withdraw it to your XXXX XXXX Add money Enter XXXX  Open your work account and contact XXXX to get today\\'s XXXX address XXXX Paste the address given to you by XXXX into To Click the arrow to confirm. Then click Next Send me a screenshot Continue taking screenshots Send this successful delivery certificate to XXXX  for review Yes, awaiting review XXXX This is your XXXX XXXX XXXX XXXX, send it to XXXX and you can start your XXXX XXXX XXXX  mission Since I am your referral, your reset code will be sent to my email in the first week, and then I will forward it to you. After 1 week, you can apply to have the reset code sent to your XXXX  This also helps to establish a closer connection between the referrer and the new employee, enabling timely resolution of any questions Now you can go and do your first set of XXXX. Let me know when you are done. Refresh XXXX  This is your second set of reset codes. Tell me when you are done and I will guide you to withdraw your funds Wait patiently for the funds to arrive in your XXXX XXXX Let me know when your funds arrive By the way, we have a discussion group where we often discuss and share details about this work. Now I would like to invite you to join so that when I dont reply to your message in time, you can directly ask for help in the discussion group XXXXXXXX This is the link to our group. Click on it to enter our group Once you are in the group, I will introduce you to them. I believe they can help you when you need it Today is your first day of registration. For 5 consecutive days, you will receive XXXX XXXX. The commission earned today is not much, but in the coming work I will show you ways to earn more You have been successfully employed by the company and I hope you will appreciate the job. Yes Maam , I appreciate the job  Because it\\'s a job where you can make XXXX a month. I was a XXXX XXXX XXXX XXXX XXXX XXXX XXXX I was in debt from the epidemic until I got this job and I paid off my debt and improved my life and my XXXX XXXX. Tomorrow I will teach you how to get more commissions and teach you the other rules of the platform Wow Maam i am a XXXX XXXX XXXX. I have an XXXX XXXX now Maam. Am looking forward to make XXXX  a month with this job Maam. Yes this job is to improve the quality of our lives and our XXXX XXXX Maam. Yes Maam. I am so excited. You are heaven sent Maam  I know the difficulties of being a XXXX XXXX I will definitely help you make more money Hi Maam I can start work now Maam Thank you very much  We\\'ve been talking about work, so let me formally introduce myself  My name is XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX platform is a data promotion platform that cooperates with XXXX  companies strategically. We help XXXX improve data, increase XXXX popularity and exposure, attract more users to download, and we earn commissions and wages In the Internet era, traffic is the highest value. Many companies choose to increase exposure through advertising and obtain huge amounts of data traffic. Application promotion is a new way to obtain traffic. Application promotion can increase a company\\'s exposure, ratings, and purchases, which is very important for the company and can even drive up the company\\'s stock price. This is why our commission comes from cooperation with application companies We do the same thing, helping application developers promote their software so that more people can use it or even buy it. In fact, this is the same purpose as us earning advertising fees So we\\'re really relying on traffic to earn commissions You used XXXX  to reset your job, and today you deposited XXXX The more funds we have in our account, the more commissions we earn. If you encounter a combination package, you will get 10 times the commission So both funds and combined packages will allow us to earn more commissions Yes, it requires some luck, the combination packages appear randomly and we cannot predict them Dear, you have been signed in for five consecutive days can get XXXX  basic salary, you can immediately withdraw the earned salary, or you can leave the salary in the work account to continue to earn commissions! Since your debit card is limited, I suggest you use XXXX wire transfer Open your XXXX XXXX and I will guide you through it We can try the XXXX XXXX Using XXXX XXXX XXXX  I don\\'t think this will work, let\\'s try a wire transfer and it will be done tomorrow Still not working Let\\'s choose wire transfer, it will save us a lot of time Open your XXXX account Open your online banking app Follow the information from XXXX  to complete the wire transfer correctly Many banks in the United States are not very friendly to XXXX Because it can affect the bank\\'s interests. So banks don\\'t like it when people buy it. Banks usually ask you why you want to buy cryptocurrency. You tell the bank that you are a trader of some XXXX and that you have been following the market lately. You want to invest some XXXX  in your XXXX XXXX XXXX XXXX XXXX allows people to buy and hold BTC. banks just don\\'t like it Tell them you want to buy bitcoins and it will be done for you as soon as possible. That\\'s my experience Share it with you Dear, don\\'t worry, XXXX  is safe. You just need to tell the bank that you need to buy XXXX  for investment. I don\\'t recommend you to tell the bank that you are for work. If you say it is for work, it will be difficult for us to pass it smoothly. You just need to tell the bank that you are a cryptocurrency investor and you just use it to buy Bitcoin. If the bank asks you who recommended you to use this XXXX, you need to say that you saw it on XXXX You have also carefully studied this exchange. It is a formal exchange Tell them you want to buy bitcoins and it will be done for you as soon as possible. That\\'s my experience Share it with you Tell them you want to buy bitcoins and it will be done for you as soon as possible. That\\'s my experience Share it with you Open your online banking app XXXX XXXX for the bank to deduct the money The bank will call you to confirm You only need to answer to buy BTC It\\'s okay, we can apply for reimbursement of the handling fee OMG, you will get a big commission Have you read the platform\\'s announcement The maximum number of encounters per person is XXXX. This is really rare. I think it\\'s a sales tactic of the merchants Each person will encounter a maximum of XXXX . That\\'s the limit Open the task and give me a screenshot After completing the last package, you can withdraw approximately XXXX Yes, it will cost about XXXX Yes, this is our last package, once it is completed we can withdraw all funds You will receive a large commission XXXX let me know when you are ready and I will guide you through the wire transfer Because you still have 5 orders to complete, your account funds will continue to allow you to make some money. When you complete all the tasks, you can withdraw about XXXX This is our last package. The system clearly stipulates that we have the opportunity to encounter XXXX packages every day. Completing this package means the end I want you to assure me that our work is legal. I XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX. I will not do anything illegal No, this is our last combo package, we won\\'t be seeing the next one We can wire to XXXX account This is our third combined package. The system clearly stipulates that we can only encounter 3 at most. I have also encountered 3 combined packages Maam they will charge me a penalty Maam for getting the CD prematurely Maam it should have matured this XXXXt Maam Maam there is a penalty of XXXX cents Maam It might take to 1 Bussiness day Maam How much should i wire Maam?  Approximately XXXX Maam i spent XXXX XXXX on the wire transfer from XXXX to bank of america  at their office Maam plus XXXX XXXX Maam today then I spent another XXXX XXXX for the wire from bofa to XXXX XXXX Maam  Hope and pray we get our commisions today Maam  You can get the joy of commission immediately  Maam another combo What? How is this possible? You will never come across a combo pack again. I need to confirm. You encountered three combo packages. This is the fourth one, right? Please wait a moment. Let me check our chat history. I checked and found that you encountered one combination package in the first set of optimization tasks and three combination packages in the second set of optimization tasks, so the two sets together have four combination packages. You need to contact XXXX now and tell XXXX that you have encountered three combination packages. Why is there a fourth combination package? This is a system error. Please check it out. I need to go to a group for help now. I have never encountered such a problem before. Maybe a group can help us. Yes, we all misunderstood. What we are facing now is the last combination package in the true sense. Dear, the platform cannot provide loans. We can only solve the funding problem by ourselves.  Dear, if you have enough funds, I think it is very worthwhile to be happy because you will once again receive XXXX XXXXommission income, which is very considerable. Because buying cryptocurrency requires some fees, you need XXXX  Because you got another combination package, you got another XXXX XXXX  commission bonus. Dear, I can help you solve your work problems, but I really don\\'t know any better suggestions for you on the financial issues. You can earn XXXX commission income from this package After you finish you can withdraw XXXX The equivalent value of XXXX XXXX  is the same as that of USD, which is XXXX XXXX Dear, if you apply for a loan, you can\\'t say you\\'re using it for work. You can probably say you need to buy a big item or do some home improvements. Buying a big-ticket item or making home improvements You can try to get a loan for your mothers house renovation Dear, this is just an excuse. When your loan is successfully completed, you can withdraw all the funds and get a very considerable commission income. But after you withdraw all the funds, you can immediately return the loan funds. Dear, this is something you can only explain based on your personal situation. I can\\'t give you any better advice. Can i say it because of XXXX Maam? Or they will not accept it Maam? Dear, you must not say that. The bank will never agree to that. I think it is safer to apply for a personal loan I think it is safer to apply for a personal loan When you\\'re done, you can return it immediately. You can try it here first. If it doesn\\'t work, then we can only try to apply for a loan with XXXX XXXX Will your mother lend you money? You can wait for the result. If the application is not approved, we may have to borrow money from your mother. Dear, please dont rush, we are waiting for the result of your loan application first When you are familiar with this job, you can become a referral like me, you can invite your friends or family to join this job, you can earn more commission Dear, since we are part-time employees, the work we receive is all after-tax wages and no tax is required. You don\\'t need to file a tax return because your salary and commission are after-tax. God is with us Amen  Our work is real and legal. You can directly tell your mother how we work. Your account can only be used by you. The company will not admit that anyone other than you uses your account to work. You can tell your mother that when you become a referral, you will invite them to join this job Everyone has no knowledge of areas that they have not covered. We can understand this, which will only add some difficulties to us, but I believe that we will complete it well I suggest you apply for a short-term loan from the bank I understand. I have XXXX in my account. I can lend it to you first, but you have to promise me that you will pay me back immediately after you finish the work Yes, the combination package is determined by the funds in our account. The more funds we have, the more negative balances we will encounter in the combination packages It may take us longer to raise funds, but when we are done, the commission we will get is huge We need to try. If the bank cannot approve the loan, then we need to think of other ways This is normal because your mother has never been involved in this industry and what we are working on now is also a new industry. Many people dont understand it and many people will think it is a scam. XXXX  from the team agreed to lend us XXXX, and I promised to return it to him as soon as I finished it My brother agreed to lend us XXXX, but he will give it to me by the XXXX, so we can finish the work tomorrow If your funds arrive tomorrow, we can complete the wire transfer first, and I will also deposit my money into your account, which will keep your account active. We can continue to apply for a one-day extension. On the XXXX, my brother will give me the money, and I can make up the negative balance, and we can complete all the work Dear, don\\'t worry, we will get all the money back after we finish the work. I want you to promise that this is our last package. I will guide you to withdraw the money after it is completed. XXXX XXXX XXXX XXXX XXXX Money is very important to me. I can\\'t joke with my money. Please believe me, just like I believe that you will return the money to me after the work is completed. We will succeed soon. I will have my funds ready at XXXX XXXX Dear, don\\'t worry, we will finish the work soon and get all the money back, we can all earn commissions, I will always guide you to earn more commissions, we will slowly improve our lives in the future, believe me About XXXX  What is third-party top-up? Now you contact XXXX and tell them that this is the first time we\\'ve done this and please don\\'t freeze the account, because if you do, we\\'ll lose everything, and we\\'ll still have a chance to verify the XXXX I\\'ve never lent money to anyone, so I don\\'t know anything about XXXX XXXX XXXX and I\\'m sorry my ignorance has cost you money  I\\'m praying to God not to freeze our account  I don\\'t know. I\\'m also very nervous. I\\'ve never helped anyone before. You\\'re the XXXX XXXX I\\'ve helped.  Open your work account and send me a screenshot. I will guide you to find it. God bless the platform did not freeze your account But we are facing a big problem: we need to verify our XXXX XXXX XXXX XXXX XXXX verification is required, which is XXXX XXXX  No dear, all my funds have been used to help you. We have no more funds.  All my funds are in your account, and some of them are borrowed by me, not mine.  Dear, we all need to get our money back, but we violated the platform terms and conditions and we need to complete the XXXX verification plan before we can withdraw the money That\\'s why we need to complete the XXXX XXXX and withdraw the money as soon as possible. XXXX has contacted me to pay back the money. If I don\\'t pay him back within 2 days, I need to pay him interest I have no more money to help you. You need to find a way to complete the work and verify the funds. Once we complete the withdrawal, we can return everyone\\'s money DearXXXX XXXX XXXX XXXX XXXX XXXX XXXX. The money I lent you was also borrowed from others. Like you, I am also an employee of this company. We can only get our money back after completing the XXXX XXXX according to the company\\'s requirements I want our money back too, you have my money in your account Dear, because many criminals imitate our company and I have been cheated before, so for the safety of our funds, the company does not allow us to cooperate with other companies. This is also why the company does not allow us to do other similar work. I have worked in this company for more than a year and have never seen anyone lose a XXXX in this company. Your funds are safe in your account, and my money is also in your account. If I don\\'t trust the company, I won\\'t use so much money to help you. We have to find a way to complete the XXXX XXXX as soon as possible and get the funds backXXXX XXXX  and my brother have asked me to pay back the money Dear, we can end this job as long as we complete the XXXX XXXX. I am also trying to find a way to pay back XXXX  and my brother, because if I don\\'t pay them back, I need to pay the interest Dear, we cannot withdraw money before the XXXX XXXX XXXXs completed. I also urgently need to pay back my money to others. I know you are under a lot of pressure. I haven\\'t mentioned these things yet, but others have already asked me to pay back the money I\\'m also under a lot of pressure right now. XXXX called me today and asked me about money. Dear, I am sad to hear this news, but I am an employee of this company just like you, we didnt complete the work, we cant withdraw the money Dear, I am the same as you, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  is in your account, I also want to get my money back, we did not complete the work, we can not withdraw the money I hope you can find a way to finish the job and pay me back XXXX  XXXX XXXX  Your account was detected as a XXXXXXXX XXXX and your withdrawal request was denied. Please cooperate with XXXX  to investigate the source of the third party funds. Hello. The platform doesn\\'t allow XXXX XXXX. You\\'re violating the platform\\'s anti-money laundering regulations. Hello, the system has detected that you have XXXX XXXX from a third party recharge Please cooperate with XXXX in investigating the origin of the funds Hello, please provide your ID card ID and recharge address and your recommenders ID card ID and recharge address. You also need your recharge address and your recommenders ID and recharge address Hello, your account by the system audit, your account violates the provisions of the platform, anti-money laundering law, suspected of money laundering, the need for your account to carry out XXXX XXXX  Eliminate security risks. Hello, after checking, there is XXXX in your account. You need to complete the XXXX XXXX before you can withdraw the funds. The verification amount is 20% of your account funds, that is, XXXX. The platform will not charge any fees. You can withdraw the full amount after completing the XXXX XXXX Hello The platform does not allow any third-party recharge Given that you are a new member of the platform before allowing you to verify your XXXX XXXXe This is already the biggest help to you Hello, after checking, there is XXXX in your account. You need to complete the XXXX XXXX before you can withdraw the funds. The verification amount is 20% of your account funds, that is, XXXX The platform will not charge any fees. You can withdraw the full amount after completing the XXXX XXXX. Hello, it cannot be deducted from the account balance. You need to recharge your account with XXXX XXXX. After completing the XXXX XXXX, you can withdraw the funds in the account in full. You need to recharge XXXX XXXX into your account. After completing the XXXX XXXX you can withdraw the full amount of funds in your account. You need to recharge XXXX XXXX into your account. After completing the XXXX XXXX, you can withdraw the full amount of funds in your account. You only need to top up XXXX XXXX to your account. After completing the XXXX XXXX, you can withdraw the full amount of funds in your account. Please complete the XXXX XXXX as soon as possible. After completing the XXXXXXXX XXXX you can withdraw XXXX Hello, according to company regulations, you have now officially joined this job. Our company automatically identifies your mobile phone number through XXXX XXXX so you can no longer participate in other online app promotion work to prevent the leakage of company operation information. After all, there are a large number of app promotion companies in the world, and the operation methods and business competition are very fierce. If you participate in other online work, the company platform will automatically identify it, which means that your work account will be automatically blocked by the company platform. XXXX, you can only work in our company XXXX please complete the XXXX XXXX as soon as possible XXXX you can withdraw XXXX after completing the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, the company does not have telephone service at the moment. Yes, because the company signed a confidentiality agreement, so the company address cannot be used. This is the address of the department manager. XXXX, the company does not have telephone service at the moment. XXXX please complete the XXXX XXXX as soon as possible to withdraw the funds in your account\\n\\n\\nTerms & Conditions\\nTerms & Conditions\\n\\n\\nI. XXXX XXXX XXXX) The minimum reset amount for enhancing XXXX XXXX XXXX XXXX  Once 2 sets of XXXX XXXX have been completed, the user must withdraw all amount and receive the withdrawal amount before the account is requested to reset.\\n1.3) Contact our online service to reset your account after completed XXXX XXXX XXXX XXXX) Full withdrawal can be requested after completing tw of America due to negligence.\\n\\nI already sent XXXX,Florida Atty general IC3 what happened. I have all our text messages. Please kindly help me  . I lost estimated XXXX XXXX XXXX. Time is of essence XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I do not even own a car. \\n\\n\\n\\t1.\\tFailure to Detect or Prevent Fraudulent Activity? The scammers BoA account showed suspicious activity (e.g., large sudden transfers but BoA failed to freeze or investigate it.\\n\\t\\t-\\tIf the account was newly opened, moved large sums quickly, or had prior fraud reports, BoA could be liable for failing to follow anti-money laundering (AML) regulations.\\n\\n\\t2.\\tFailure to Respond to Recovery \\nRequests of XXXX XXXX Promptly? Once XXXX flagged the transaction as fraud, BoA has a duty to act reasonably.\\n\\t\\t-\\tDelayed response, failure to freeze the account, or ignoring the interbank request could make BoA liable for facilitating further losses.\\n\\n\\t3.\\tAiding and Abetting Fraud? Furthermore, the scammer specifically instructed me to open a Bank of America account and stated that XXXX XXXX is not crypto-friendly. This request was highly unusual and only made sense in hindsight.\\n\\nIt strongly suggests that Bank of America had previously been used by this fraud ring to receive and route stolen funds to crypto platforms (such as XXXX XXXX XXXX XXXX XXXX, with fewer restrictions or detection.\\n\\nThis raises serious questions about:\\n\\t\\t-\\tWhether Bank of America conducted adequate due diligence on the recipient account holder XXXX XXXX XXXX XXXX),\\n\\t\\t-\\tWhether the account had a history of fraud reports, and\\n\\t\\t-\\tWhether the bank allowed continued operation despite red flags, which could constitute negligence or aiding and abetting by omission.\\n\\nI request that Bank of America investigate this matter not only as a one-off fraud, but as part of a possible larger scam network, and disclose any history of suspicious activity'","date_sent_to_company":"2025-07-09T18:32:08.000Z","issue":"Fraud or scam","sub_product":"Virtual currency","zip_code":"34683","tags":null,"has_narrative":true,"complaint_id":"14369012","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2025-06-30T16:40:31.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["\\n\\nIt strongly suggests that Bank of America had <em>previously</em> <em>been</em> used by this fraud ring to receive and route stolen funds to crypto platforms (such as XXXX XXXX XXXX XXXX XXXX, with fewer restrictions or detection."]},"sort":[9.383534,"14369012"]},{"_index":"complaint-public-v1","_id":"4539437","_score":5.465328,"_source":{"product":"Checking or savings account","complaint_what_happened":"I have filed multiple complaints against Wells Fargo only to have them answer some of the complaints while they are still claiming that they have responded to every single claim and allegation ; this is a boldface outrageous lie. The intentional infliction and reckless conduct by Wells Fargo have caused massive financial damages and emotional distress. \n\nOn XX/XX/XXXX, I received Wells Fargo XXXX package with information regarding the frauds and my complaints and allegations all of which Wells Fargo claims they replied to each and every single one of them. But it is clearly apparent that Wells Fargo did not look at all of my claims and allegations because some material and significant claims/allegations were missed or purposely overlooked. \n\nDue to Wells Fargos arrogant, ignorant, reckless behavior, unconscionable conduct, and undue influence, willful neglect of duty, failure to act in good faith, poor stewardship, mishandling, wanton behavior showing an unwillingness to stop harming me, my XXXX, my employees, my customers as well as my third-party vendors, and sidestepping/ignoring/lying, dodging and eluding has all consummated into... \n\n- customers hesitating/refusing to do business with me out of fear of losing their inventory/finished goods ( either because they made commitments to their customers and/or they prepaid for fabric or inventory ) to Wells Fargo possible liquidation of my business, - vendors refusing to continue to extend credit to me out of fear of not getting paid, - key employees quitting because I could not give them definitive answers/guidance on the Wells Fargo 2 + year-long investigation - losing out on multiple revenue opportunities especially new credible well-documented revenue opportunities during the pandemic - no lender would provide working capital to me because Wells Fargo locked up the collateral then when I finally line up XXXX XXXX XXXX and investors who could have saved the day - after causing the massive collateral damages stemming from the multiple frauds, Wells Fargo refused to provide working capital to me and refused/dodged subordinating the collateral to other lenders so that they can provide working capital Some examples of sidestepping/ignoring/lying, dodging and eluding include... \n\n- over 23 delay letters, - no replies to any of my multiple communication attempts during the 2 + year-long SELF-Investigation held in secret behind closed doors, - multiple emails/texts/ignored conference calls/phone calls/etc., letting Wells Fargo know I have customer orders and request for proposals, - key employees were quitting, - missed working capital opportunities from investors and XXXX XXXX XXXX, - pandemic assistance ( I needed working capital during the pandemic because of new business from customers who wanted us to manufacture PPE ) ; Wells Fargo showed no interest or concern for helping XXXX XXXX to manufacture PPE for first responders and people that were XXXX during the pandemic, - Lying to our Georgia XXXX XXXX XXXX XXXX that they answered each and every single claim and allegation, - etc Due to Wells Fargo 's reckless behavior, unwillingness to stop harming me, my XXXX and my employees, this has resulted in Wells Fargo controlling my XXXX which has lead to me shutting down my XXXX  multiple times since the XXXX fraud hit the news and the result is that I was not able to manage my business and make plans for the business accordingly. In other words, I have been and is still paying overhead, property taxes, interest, and penalties were still being accrued, SBA loan payments with accrued interest are still being charged to me, etc. while hoping everything works out while my business was shut down due to Wells Fargo conducted a 2 + year-long investigation with no input from me despite me pleading to be involved ; Wells Fargo 's lack of concern, negligence, and reckless disregard is a failure to act in good faith, unconscionable conduct and undue influence ; if I had known that the SELF-Investigation would still be going on for 2 + years and I was blocked out of having any input in the investigation concerning me, my business and my employees, I could have sold the business, participated in several proposed joint ventures and/or pursued other investment opportunities or just cut my losses and shut the business down but instead no one at Wells Fargo had the decency to let me know at a minimum what the \" ballpark '' status was of the SELF-Investigation that I did not participate in. \nHow can I generate revenue when Wells Fargo has taken control of my business and shut me out of my opportunities and my right to earn a living by generating revenue and providing jobs in a minority low-income community? Below is a summary of the complaints that Wells Fargo has not answered and/or directly responded to and cross-referenced... \n\nI ) WELLS FARGO FRAUDS AND CORRUPTION 1. BUSINESS PURCHASE CLOSED ON XX/XX/XXXX I was set-up by Wells Fargo to fail on the day of the closing of my business purchase because the frauds were going on years before the XX/XX/XXXX closing on the SBA Loan. \nBackground of fraud - From the time I had closed on the purchase of XXXX XXXX in XX/XX/XXXX up to the mid to late XXXX, the fees that came out of my account was pretty significant for a small business like mine and I felt pressured to take the {$6800.00} from the mediators. The letter that I send to the mediator made it clear that the fees were crippling my business and I had been complaining to Wells Fargo about the excessive fees since late XXXX ( I spoke with XXXX XXXX of Wells Fargo via phone several times and emailed him on XX/XX/XXXX ) and was told that my fees were cheaper than other options - at the time I was not satisfied with the answer. Then in late XXXX, I heard about the fraud in the news and then in XX/XX/XXXX I called Wells Fargo and spoke to XXXX XXXX in the Wells Fargo National Business Banking Center and he confirmed that I was part of the fraud and set up in the wrong product/business checking account and he immediately switched me over to the significantly cheaper and more appropriate Platinum bank account. So I mailed appropriate correspondence to Wells Fargo headquarters, who confirmed receipt of my correspondence ; shortly thereafter I filed a claim with the mediator. \n2. REVENUE TREND - my revenue was trending upwards, I was picking up new accounts, hiring new employees and then when the fraud hit there was a direct correlation with the drop in revenue primarily tied to Wells Fargo suddenly turning their back on me as if they never met me. And the drop continued and some of it was related to the SELF-Investigation I had no control over ( discussed in item I.11 below ). See attachment for detailed email to Wells Fargo with revenue trend, 3. FRAUDS thru unauthorized fees in my business banking account, merchant services, auto protection insurance approx. {$30000.00} - {$40000.00} was taken from my business accounts, merchant services overcharges and auto collateral protection insurance by Wells Fargo and subsequent collateral damages are much worse due to lost sales, lost employees, lost customers, missed working capital opportunities from lenders and investors ; more specifically, Wells Fargo caused me to miss out on working capital opportunities by using the excuse ( 7 months later ) that I did not sign a \" Borrower 's Consent '' form as the reason for them not having a good-faith discussions with fair dealings with Investors and XXXX XXXX XXXX which caused me to miss out on $ XXXX $ XXXX in working capital... but ironically Wells Fargo could not locate the \" Borrowers Consent '' forms from 4 prior conference calls authorizing them to talk to 3rd parties on my behalf including me not being present. For over 1 year now, Wells Fargo has refused to answer this simple question about where are the Borrower 's Consent forms authorizing them to talk to prior 3rd parties on my behalf. \nWhen Wells Fargo realized they screwed up, I was asked by email to go back to the XXXX XXXX XXXX to see if they were still interested in having a good-faith discussion with fair dealings with Wells Fargo and the XXXX XXXX XXXX said no because they ran out of XXXX XXXX  program funding. \n4. MISSED WORKING CAPITAL OPPORTUNITIES Borrowers Consent Form A. XXXX XXXX XXXX In XXXX/XXXX XXXX XXXX, I had 2 XXXX XXXX XXXX ready to provide working capital of $ XXXX - $ XXXX contingent upon having a good-faith discussion with fair dealings with Wells Fargo. After multiple documented attempts to get Wells Fargo to respond, they finally responded on XX/XX/XXXX and said the reason they did not respond sooner is because I did not sign a Borrowers Consent Form authorizing them to talk to third parties on my behalf!!! This is shocking and here is why... \na. Where are the borrower 's consent forms on file from 3 prior ( before Wells Fargo decided to start demanding I sign one ) conference calls? I am sure you have them on file if you suddenly started demanding that I sign one, at least one would think!!!!... I have been asking for this for over a year now and Wells Fargo has avoided my request. How can this be explained? Why is it that Wells Fargo can not answer a simple question that a 5-year-old can answer? \nb. One of the XXXX XXXX XXXX visited my plant and was totally impressed with my operations and his only concern \" Wells Fargo has a history of not doing anything to help ( not the exact words but you get the drift ) ''. So they waited and waited and waited and nothing until about 7 months later with the poorly crafted playbook excuse about I did not sign a borrower 's consent form!!!!... this was an insult to my intelligence as a human being, as a XXXX person, as a family person ( with kids just like you and your hired gun lawyer - what possible logical excuse can I give them for why I am being treated this way ), as an employer with employees looking for leadership from me and I can go on. \nc. Then XXXX XXXX, asked me, someone realized Wells Fargo screwed up, to go back to see if the XXXX XXXX XXXX and Investors were still interested and of course after waiting 7 months for a reply from Wells Fargo they ran out of funds. What in the world do you think was going to happen? \nd. Then Wells Fargo has the nerve to find a clause in my SBA agreements \" on file '' that says they can hire a 3rd party lawyer to come after me!!!!!!!!!!! Another insult to my intelligence... after more than 1 year, Wells Fargo can not find a \" borrower 's consent form \" on file '' but IMMEDIATELY found \" on file '' the clause allowing you to hire a lawyer to come after me e. So I missed out on $ XXXX $ XXXX in working capital. \nf. Then in the last conference call we had, Wells Fargo suddenly requires I sign a Borrower 's Consent form for all of the invitees as if that would correct the wrongs. And then to make matters worse, you turned down my customer 's offer to personally, out of their own pocket, offer working capital if Wells Fargo would match it!!!!! And XXXX XXXXWells Fargo said no. \ng. WHERE ARE THE BORROWER 'S CONSENT FORMS ON FILE THAT I SIGNED AUTHORIZING WELLS FARGO TO TALK ABOUT MY XXXX WITH THESE 4 OTHER PRIOR 3RD PARTIES? \n\nHere are the conference calls with third parties XXXX XXXX was involved in WITHOUT a Borrowers Consent form signed by me... \ni. Conference call on XX/XX/XXXX with an investor, XXXX XXXX and his company AMP and there was no mention of Borrowers consent form ii. Conference call on XX/XX/XXXX ( and many other times/occasions ) XXXX spoke with XXXX XXXX, my financial advisor/banking broker, who was working with me to help secure working capital. XXXX did not ask me to sign a Borrowers consent form. \niii. On XX/XX/XXXX with XXXX XXXX, XXXX XXXX and 2 other 3rd party former professional athletes interested in investing in Platinum Sportswear and no one from Wells Fargo asked for a signed Borrowers Consent form iv. On a XX/XX/XXXX conference call with XXXX and XXXX XXXX with at least 4 other participants and suddenly I was required to sign a Borrowers consent form ; ironically this was one week after Wells Fargos XX/XX/XXXX Resolution Letter saying they did not get back to me for 7 months on the XXXX XXXX XXXX because I did not sign a Borrower 's consent form Why the inconsistencies with requiring me to have a signed Borrowers Consent form on file in order for Wells Fargo to have a good-faith discussion with fair dealings with XXXX XXXX XXXX? Please explain After more than 1 year, Wells Fargo can not find a \" borrower 's consent form \" on file '' but Wells Fargo IMMEDIATELY found \" on file '' the clause to hire a lawyer, XXXX XXXX, to come after me. \nB. XXXX XXXX - on XX/XX/XXXX with XXXX & at least 4 other participants : suddenly I was required to sign a borrower 's consent form ; ironically, this was a week after WFs XX/XX/XXXX Resolution Letter stating that a consent form is required to speak to 3rd parties, & this time XXXX required a consent form! XXXX XXXX, who was my customer on this call offered to match working capital from Wells Fargo and Wells Fargo said no C. USDA - The USDA Rural Development provides access to capital through its Business & Industry Cares Act Program with a 90 % loan guarantee program. Information can be found at XXXX. This program is designed to address the need for working capital to recover during COVID pandemic timeframe and this program requires a supportive lender. The USDA only provides guaranteed funds instead of direct loan funds. Wells Fargo replied that they do not participate in this program... but the point is Wells Fargo ruined my credit and my chances to work with other USDA lenders. \nD. XX/XX/XXXX in XX/XX/XXXX, a highly valued customer, XX/XX/XXXX, called XXXX, left a message and she did not return the phone call E. XXXX XXXX another highly valued customer was interested in purchasing or investing in XXXX XXXX. I sent an email to XXXX XXXX explaining this opportunity and, as usual, there was no response F. MULTIPLE OTHER LENDERS AND INVESTORS 5. SALES OPPORTUNITIES I sent multiple emails to XXXX XXXX detailing significant sales opportunities that would support conventional working XXXX XXXX. XXXX ignored all of the emails 6. STEERING TOWARDS PREDATORY LENDERS I have an email from a Wells Fargo employee XXXX XXXX, my Business Banker, advising ( see attached email ) I should look into Merchant Cash Advance ( XXXX ) lenders I never heard of these types of lenders. I relied upon his advice and guidance to check out the predatory XXXX lenders and it resulted in the beginning of massive collateral damages. Under no circumstances, is it appropriate for a Wells Fargo employee to steer me toward predatory lenders which puts me at risk as an XXXX customer and also puts the tax-payer-funded XXXX loan program at risk. See additional discussion on predatory lenders in item 7 Continued below... \n7. HIGH-INTEREST PREDATORY LOANS Since the Wells Fargo multiple frauds destroyed my credit and my XXXX, I could not qualify for conventional affordable working capital. Instead as noted above, I was steered towards XXXX predatory lenders. I was making payments of approximately {$800.00} per day while also paying the monthly SBA loan payment of {$15000.00} per month and some other debt payments to the seller of the business. I could not sustain these payments while cash receipts from accounts receivable were collected every 30-45 days. Most of the cash from the predatory lenders were being used to pay the same daily ( and in some cases weekly ) high-interest loan payments. My cash flow position became negative very quickly 8. USE OF FUNDS FROM PREDATORY LENDERS ironically some of the funds were used to pay the monthly SBA loan payment. By asking for financial statements, Wells Fargo knew about the predatory loans and considering they have a fiduciary responsibility with the SBA, Wells Fargo did not carry out their fiduciary responsibilities by allowing risky high-interest loan payments that impacted my ability to continue to make payments on the SBA loan. Accepting payments for the SBA monthly loan with funds sourced from predatory lenders is a massive failure to act in good-faith by Wells Fargo and extremely poor risk management. \n9. COMPLAINTS FILED - Starting in XX/XX/XXXX I have filed multiple complaints with government agencies, especially the Consumer Financial Protection Bureau and the SBA but none of the agencies can open an investigation into Wells Fargo unless Wells Fargo ask for payment of the SBA 's 75 % guarantee 10. SBA LOAN PAYMENT MODIFICATIONS Wells Fargo approved 5 SBA Loan payment modifications that deferred the monthly payments but offered no working capital. The only thing the loan modifications offered was ratcheting up more collateral damage because it allowed me to seek and get approved for even more working XXXX XXXX from predatory lenders that Wells Fargo approved of when they reviewed my financial statements which showed the high-interest payments being made to predatory lenders. Wells Fargo approved these high-interest predatory loans because some of the money was used to make monthly payments on the SBA loan. Why were my financial statements approved when they clearly showed that I was making unsustainable payments to predatory lenders that Wells Fargo steered me to and benefited from? \n11. SELF INVESTIGATION XXXX how in the world can a SELF-Investigation be justified? ) Due to the multiple frauds, we were shut down most of XXXX, XXXX and XXXX... We are still dealing with the impacts of the frauds since Wells Fargo has been evasive including lying and dodging... Wells Fargo opened a Self-Investigation in XX/XX/XXXX and here we are over 2 years later and the investigation is still going on. Wells Fargo has effectively controlled my XXXX with undue influence, unconscionable conduct and failure to act in good-faith a. I had no participation in the 2 + year-long investigation despite pleading to participate b. nor did Well Fargo look at any of the correspondences/documentation, or reply to my emails, text messages, phone calls, conference calls, certified letters with return receipt requested ( and none of the return receipts were ever received by me ), offers to visit my plant, offers from me to visit Wells Fargo, etc... this is a massive failure to act in good-faith and failure to have a good-faith discussions with fair dealings, poor management, incompetence, etc., and demonstrates Wells Fargo unwillingness to stop harming me/my family, my business and my employees so basically the investigation was a SELF-INVESTIGATION where Wells Fargo was the judge, jury and executioner. LOYAL CUSTOMERS AND VENDORS REFUSED TO BUSINESS WITH ME WHILE THE SELF INVESTIGATION WAS GOING ON c. how can Wells Fargo justify at least 23 delay letters from XXXX XXXX over a 2 + year period with no regard for my business being able to operate because customers refused to do business with me out of fear their inventory would be ceased and vendors refused to do business with me because they may not get paid and all of this hesitation to do business with me is because my customers/vendors were afraid of liquidation proceedings by Wells Fargo? Please explain this? My customers and vendors were well aware of the frauds, collateral damages and the unconscionable 2 + year-long SELF-Investigation held in secret behind closed doors with no participation from me despite my pleads to be involved and all of my pleads were ignored 12. CUSTOMERS AND VENDORS REFUSED TO DO BUSINESS WITH ME Loyal customers and vendors refused to do business with me while the 2 + year-long SELF-Investigation was going on. \n13. COLLATERAL The major issue with Wells Fargos frauds is that they refuse to provide working capital and they will not subordinate the collateral to other lenders so if taking control of my business was not enough, Wells Fargo is now determined to force me out of business. Without working capital to purchase raw materials, how could Wells Fargo still expect me to catch up on my SBA payments and pay delinquent taxes? \n14. TAXES, SBA LOAN PAYMENTS AND OTHER ACCRUED EXPENSES - during SELF-INVESTIGATION Wells Fargo still expects me to be responsible for all accrued expenses, interest, penalties and taxes related to all tax issues ( Federal, State and Property ), SBA loan payments etc., even though I had no control over the SELF-Investigation including the duration of it especially considering I did not participate in the SELF-Investigation despite pleading to be involved. \nI want to make it very clear that these taxes are delinquent because of this Wells Fargo debacle that crippled my business but you/Wells Fargo are implying that delinquent taxes are entirely my fault. The delinquent taxes is not related to the nature of the business failing \" operationally ''... my business has been around for almost 40 years prior to the frauds and Wells Fargos massive failures to act in good faith as detailed in this correspondence. As you know by now, I questioned the funds coming out of my account before the fraud hit the news and was told that everything was fine... if these Wells Fargo malfeasance ( and many more too long to list but you and your team know what they are ) had not happened, I would not be delinquent on any of my taxes or with any of my vendors or any of my employees ( yes they are still entitled to damages from being forced out of work ). So the next tax payments are due in XX/XX/XXXX and at the rate we are going with Wells Fargo/the SBA trying to help me, I don't see how I will be able to come up with any of the property taxes for XXXX County - WE HAVE BEEN SHUT DOWN ALMOST ALL DUE TO THE 2 + YEAR-LONG ONE-SIDED BIASED SECRET INVESTIGATION! So with Wells Fargo controlling my business in this manner, please tell me where will the money come from to pay delinquent taxes and catch up on the SBA loan considering Wells Fargo took away and destroyed my ability to generate revenue in my business and earn a living?\n\n15. CONTROL OF MY BUSINESS - Wells Fargo has effectively controlled my business with undue influence, unconscionable conduct and failure to act in good-faith. We were shut down most of XXXX, XXXX and XXXX and then the pandemic gave us new life ( I can provide more detail if needed ) 16. VALUATION Due to all of the damages, over the last almost 5 years, caused by Wells Fargos massive failure to act in good faith ( and many more acts of malfeasance ) listed in this correspondence, the valuation of my business and the underlying collateral has been destroyed which has minimized/eliminated the amount of working capital I could obtain from affordable conventional lenders and/or investors. \n17. RESTRUCTURING MY SBA LOAN what is the status of the potential restructuring of my SBA loan? I sent all of the documents XXXX XXXX asked for and he is supposed to be working on this and I have attached his email. Then in an email and on a conference call in XX/XX/XXXX to discuss restructuring my SBA loan, to have XXXX XXXX tell me in an email dated XX/XX/XXXX... As a continual reminder, please keep in mind that we are willing to discuss your SBA Loan only and possible resolution strategies ; and any other business you have with Wells Fargo would be addressed by the appropriate Wells Fargo parties in a different and separate venue... this is an insult because every single issue in this correspondence including Wells Fargos massive failure to act in good faith, all relate to the SBA loan and are the reasons why I am delinquent. my business is worth significantly less than the purchase price and the underlying SBA loan balance - as a result, any restructuring solution must take this into account 18. RUINED MY CREDIT all of Wells Fargos malfeasances and massive failure to act in good faith impacted my ability to my bills on time. \n19. RUINED MY CHANCES OF QUALIFYING FOR ANOTHER SBA LOAN AND/OR REFINANCING/RESTRUCTURING 20. WELLS FARGO TURNS AWAY AN INVESTIGATIVE REPORTER FROM THE XXXX XXXX XXXX who wanted to do an investigative report on my claims and allegations 21. PANDEMIC OPPORTUNITIES multiple opportunities from potential new customers including 3M, major hospitals, private doctors and private business owners who wanted XX/XX/XXXX to manufacture PPE to help them deal with the new business from the pandemic... multiple emails were sent to both XXXX XXXX and XXXX XXXX and no response. \n22. XXXX XXXX - XXXX XXXX calls Wells Fargo \" a criminal enterprise posing as a bank ''. XXXX XXXX is a popular consumer expert and host of the nationally syndicated radio show. \n23. RECOMMENDATIONS FROM EXECUTIVE COMMITTEE - What happened to the team of Senior Executives meeting daily to develop recommendations on addressing the societal inequalities facing black employees and customers? Surely screwing me and my company over is a good test and I can not think of a better opportunity to live up to that playbook statement. As a 100 % black-owned company in a below the federal poverty level community, I asked to participate in these meetings to provide insight into how banks like Wells Fargo can work better with people of color business owners to help uplift the community and my offer was ignored. \nThe CEO ( 3rd in 3 yrs ), made the following statement... As a white man, as much as I can try to understand what others are feeling, I know that I can not really appreciate and understand what people of color experience and the impacts of discriminatory behavior others must live with. \nXXXX. PREVIOUS IRS INSTALLMENT AGREEMENT - on XX/XX/XXXX I signed an IRS Installment Agreement for {$110000.00} due to the business being forced to shut down multiple times due to Wells Fargo and now the pandemic, I was unable to continue the payments 25. LAWSUITS I am being sued by predatory lenders for loans totaling {$170000.00} ; all of these loans were taken out due to the Wells Fargo frauds and massive collateral damages and some of the proceeds from the predatory lenders were used to make the monthly SBA loan payments and Wells Fargo was aware of all of these predatory loans since XXXX XXXX asked for my financial statements on multiple occasions. How can an SBA lender allow and basically approve of risky high-interest predatory loans? \n26. LOST REVENUE AND LOST BUSINESS OPPORTUNITIES - I sent PO 's and RFP 's ( and in some cases ) - from core repeat customers in excess of {$5.00} XXXX to XXXX and she ignored them. We are still deep in a pandemic and we have reinvented ourselves by manufacturing Before the pandemic, I sent POs and RFPs in excess of {$5.00} XXXX to XXXX and she totally ignored my emails. And then during the pandemic, we were getting requests for orders and some are very large - one potential customer wanted an RFP for XXXX XXXX surgical gowns and another wanted an RFP for approx. XXXX XXXX face masks - but I needed working capital to become FDA approved. People were dying and the demand for PPE made in the USA was increasing. We were talking to another customer/partner who wanted to partner with us as a made in the USA Company and agreed to install disposable surgical face mask-making equipment if we build an ISO certified cleanroom which would cost about {$40000.00} - {$50000.00}. The machines cost {$1.00} million each and he has agreed to install 5 of them ; to show his sense of urgency, this customer even offered to show me how to build the clean room myself. \n\nWe were also offered an opportunity to manufacture and supply cloth gowns to meet Governor XXXX XXXX 's announcement starting to reopen the Georgia World Congress Center for COVID-19 patients. \n\nAND WELLS FARGO HAS THE NERVE AND CONSUMMATE GALL TO ASK FOR PAYMENT OF THE SBA LOAN AFTER THEY WERE RESPONSIBLE FOR DESTROYING MY BUSINESS! \n27. THE CORONA VIRUS IMPACT During the pandemic ( which gave us an opportunity to get back on track ), we reinvented ourselves and learned how to manufacture 4,000 PPE surgical gowns for the largest hospital in Georgia which gave us a new lease on life. However, in XX/XX/XXXX, the hospital decided to go back to XXXX for inventory because we did not have the working capital ( Wells Fargo destroyed my access to affordable working capital ) to hire more employees and purchase more needed relevant production equipment to increase production. \n28. OTHER - I was also impacted by... \na. Auto Collateral Insurance Fraud b. Merchant Services Fraud In a XXXX article, a Wells Fargo joint venture has been accused of overcharging fees falsely labeled as interchange charges, making it sound as if they had been imposed by credit card companies when, in fact, a chunk of the money went to the Wells Fargo partnership.\n\nII ) SOCIAL SECURITY due to the Wells Fargo debacle and caring for my mentally ill daughter, I had to file for early retirement social security benefits since the Wells Fargo frauds destroyed my ability to earn a living by generating revenue in my company III ) DIVORCE my family has been destroyed by the Wells Fargo mess and my divorce was effective XX/XX/XXXX IV ) MY HOME IS FORBEARANCE My home is has been in forbearance for approximately 2 years and I am currently applying for mortgage modification from my bank Fifth Third. \nV ) THE CORONA VIRUS IMPACT During the pandemic we reinvented ourselves and learned how to manufacture surgical gowns which gave us a new lease on life. We did not have the working capital to hire more employees and purchase more needed relevant production equipment to increase PPE production during the height of the pandemic and lost the hospital account. \nVI ) RACISM - WELLS FARGO DIVERSITY AND INCLUSION Wells Fargo 's website brags about diversity and inclusion but it is obvious that these claims are just a playbook to keep everyone quiet including myself. Wells Fargo denies racism - just because Wells Fargo has a diversity and inclusion program does not mean their tactics are not racists. \n\nSUMMARY 1.After all of the damages by Wells Fargo done to me, my family, my XX/XX/XXXX, and XX/XX/XXXX, please explain : why would Wells Fargo not assist the only 100 % black-owned manufacturer of sportswear in the country ( that reinvented itself by bootstrapping to manufacture PPE surgical gowns for the largest hospital in Georgia ) with the working capital needed to get our business back on track?\n\n2.So much damage has been done to both my business/personal credit, my family, my business, my employees, my customers, and my vendors that the value of the collateral has been damaged as well - so this means that any working capital that I can qualify for will be significantly less than prior to the frauds and massive collateral damages. So I believe that Wells Fargo should step in and make up the loss in working capital or come up with some other creative working capital solution. \n3.It is unconscionable to think that Wells Fargo would craft a poor excuse for taking 7 months to get back to me on opportunity zone lenders and investors ready to provide working capital with the poor excuse that I did not sign a borrower 's consent form authorizing them to speak to third parties. \n\nWells Fargo has put me and my business into a death spiral.","date_sent_to_company":"2021-07-13T20:10:43.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Other banking product or service","zip_code":"30071","tags":"Older American","has_narrative":true,"complaint_id":"4539437","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2021-07-13T20:02:03.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["<em>Merchant</em> Services Fraud In a XXXX article, a Wells Fargo joint venture has <em>been</em> accused of overcharging fees falsely labeled as interchange charges, making it sound as if they had <em>been</em> imposed by credit card companies when, in fact, a chunk of the money went to the Wells Fargo partnership."]},"sort":[5.465328,"4539437"]},{"_index":"complaint-public-v1","_id":"2759570","_score":3.830218,"_source":{"product":"Mortgage","complaint_what_happened":"This complaint and web article is an update from XX/XX/XXXX XXXX XXXX  XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX To XXXX. XXXX : Stop Playing Games. Turn over the keys! \nAs Standing Trustee, You ALONE, are Responsible for all Matters Related to Our Assets & Property. To Not Comply is in Defiance of Federal & State Laws! \n\nTO : XXXX XXXX XXXX, Chief Executive Officer XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. \n\nXXXX, NC XXXX WARNING! \n\n\n\n\n\nTAKE HEED Who is Liable? \n\n\n\n\n\n\n\nAccording to Federal and State Municipal and Local Statutory Laws and Codes, that would be : YOU! \n\n\n\n\n\n\n\nBecause your subordinates can not be used as a shield to hide you from your legal transgressions. \n\n\n\n( XXXX XXXX XXXX, XXXX XXXX XXXX Assistant Vice President/Trustee XXXX XXXX : Assistant Vice President, Beneficiary, Bank of America, as \" Servicer '' XXXX XXXX? Mortgage Complaint Resolution ) Legal Sins that continuously and continually are causing the loss of XXXX XXXX and property. \n\n\n\n\n\n\nAt a compounding cost of countless dollars and holdings. \n\n\n\n\n\n\n\n\n\nBut not without financial and legally grave consequences. \n\n\n\n\n\n\n\nBoth Civil and Criminal \" Civil Cases vs. Criminal Cases - Key Differences Civil cases usually involve private disputes between persons or organizations. Criminal cases involve an action that is considered to be harmful to society as a whole. Below is a comparison of the key differences between civil and criminal cases. '' ( XXXX XXXX XXXX ) '' For you, it 's the calm before the storm. \n\n\n\n\n\n\n\n\n\nI need those keys, or you 'll be forced out of seclusion by my rightful and legally permitted plan of action. \n\n\n\n\n\n\n\nI will change the lock ( which I planned to do anywy ) and move in without further notice. \n\n\n\n\n\n\n\nAND ... ..who 'll take the punitive damages liability, the penalty and criminal code punishment if my efforts to extend an Olive Branch to Bank of America falls through? \n\n\n\n\n\n\n\nThe Bank of America Board Chair and CEO, that 's whom. \n\n\n\n\n\n\n\n\n\nI 've requested the keys to XXXX XXXX XXXX XXXX XXXX , CA , but no more. \n\n\n\n\n\n\n\nNow, I 'm demanding them AND QUICK! \n\n\n\n\n\n\n\n\n\nEspecially since learning that the CEO has the ability to hand over those keys because he has first hand access to the property. \n\n\n\n\n\n\n\n\n\n\n\nI will start by confronting you on your tactics, the same asXXXX XXXX XXXX, United States Senator, as he did relative to Bank of America, or should I say, \" your '' Swipe Fees? \n\n\n\n\n\n\n\n\n\n\n\n\" First, there is no evidence that your bank could not continue to offer debit cards profitably just with the revenue you will receive under the generous maximum interchange fee rates that the Federal Reserve has established. The Fed found that it costs a bank on average around 7 cents to conduct a debit transaction, and likely far less for a bank with your economies of scale.\n\nUnder the Feds rule you will be allowed to profit handsomely by collecting around 24 cents per transaction. Your decision to charge a new monthly debit fee is an overt attempt to make even more profit off the backs of your customers. \n\n\n\nSecond, I am aware that you and your industry seek to blame swipe fee reform, which I drafted and Congress enacted, for your decision to raise fees on your customers. However, this justification does not add up. According to industry analysts your bank has 38.7 million debit cardholders. Assuming that these cardholders remain your customers and pay your new {$5.00} dollar fee, Bank of America will make an estimated {$2.00} billion annually from this fee on top of the enormous profit it will already receive under the Feds swipe fee rates. \n\n\n\nYet you recently claimed in an SEC filing that the revenue impact of swipe fee reform on your bank would be significantly less than {$2.00} billion - even if the Fed had set a XXXX cent cap rather than the XXXX cent cap they established. It appears that your new fee will result in another windfall for your bank with swipe fee reform as an excuse. \n\n\n\nI challenge you to prove otherwise. \n\n\n\n\n\nThe American people deserve to know the real story about the swipe fee system and the way big banks have colluded to profit excessively at the expense of our nations businesses and consumers. Debit and credit card swipe fees generate billions for your bank each year. But you did not earn these fees by bettering your competitors in a free market, which is how Main Street businesses have to make their money. \n\n\n\nRather, you earned these billions because the Visa and MasterCard duopoly fixed the same high swipe fee rates for your bank that they did for every other bank, thereby immunizing this revenue stream from competitive pressures that would hold fees at a reasonable level. \n\n\n\nNow that the truth about the anti-competitive swipe fee system has been exposed and the process of reform has begun, banks like yours are desperately looking to keep the money flowing like it did in the past. \n\n\n\nAnd as your new fee demonstrates, you are now looking for ways to make even more lucrative profits off of debit cards than you did before. I do not think your customers will be fooled by this. '' The \" American People '' and I, deserve and demand to know why you 're paying lip service to the approval and recording of a \" Clear Title '' Document. \n\n\n\n\n\n\n\nA Reconveyance indigenous to our referenced property that you knew full well and acknowledged. \n\n\n\n\n\n\n\nThat which already has been evident since XX/XX/XXXX, thanks to a Court Ordered Discharge Decree ofa Chapter XXXX Judge and Trustee. \n\n\n\n\n\n\n\nEspecially in light of your Mortgage racketeering history. \n\n\n\n\n\n\n\n\n\nFirst, it was countrywide Loans, CEOXXXX XXXX XXXX illegally concocted a false claim of ownership, even though we never successfully contracted any agreement with that Company. \n\n\n\n\n\n\n\nWhile under your Trusteeship, XXXX XXXX XXXX and XXXX XXXX joined XXXX XXXX XXXX in a racket to swindle us of possession of our property. \n\n\n\n\n\n\n\nThis charade occurring fewer than two months before we were unceremoniously kicked out of property that you personally declared us as owners, \" Under Penalty of Perjury. '' \" Bank of America tops list of mortgage complaints by borrowers The lender has accounted for 30 % of complaints to the Consumer Financial Protection Bureau, with two-thirds of them involving modifications. \n\nXX/XX/XXXX|By XXXX XXXX XXXX XXXX XXXX XXXX XXXX Bank of America noted that the bureau 's website shows 98 % of the problems ( XXXX XXXX XXXX XXXX ) XXXX XXXX XXXX XXXX. , which handles customer service on about 15 % of U.S. home loans, has accounted for 30 % of the mortgage complaints logged by the Consumer Financial Protection Bureau , according to a new database made public by the federal watchdog. \n\n\n\nThe level of customer discontent far greater than at home-lending rivals XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX reflects BofA 's struggles since its XX/XX/XXXX acquisition of XXXX XXXX XXXX. \n\n\n\nin XXXX. Countrywide had become the No. 1 mortgage firm by specializing in subprime and other high-risk loans. \n\nBofA, which has recorded tens of billions of dollars in losses on Countrywide loans, was the object of 15,136 mortgage complaints since XX/XX/XXXX,  when the consumer bureau began taking complaints about home loans. \n\n\nThe bank noted that the bureau 's website shows that 98 % of the problems have been resolved. '' The way it looks to me, XXXX XXXX XXXX, has assumed possession of the house XXXX XXXX XXXX Stole from XXXX XXXX & XXXX XXXX on XX/XX/XXXX. \n\n\n\n\n\nIn essence, that makes you the succeeding Swindler. \n\n\n\n\n\n\n\nThat means for each day you withhold possession from us, the more for which you shall answer. \n\n\n\n\" California Theft / Larceny Law Theft ( also calledlarceny ) is a crime against property in California. To provetheft, a prosecutor must establish the defendant 's intent to permanently take or withhold the property owner 's possession or right to the property -- in other words, thespecific intent to steal. Theft can take on many forms depending on the type of property taken as it can involve : Personal property ; Money ; Real property ; or The value of labor or services. \n\n\nCalifornia Code, Penal Code - PEN 484 | '' \" XXXX XXXX XXXX Announces Upsize and Pricing of Public Offering of Common Shares XX/XX/XXXX XXXX XXXX  Eastern Standard Time A story in XXXX, says that several Bank and Mortgage Company CEO 's have \" bought out '' XXXX XXXX, the thief who stole XXXX. \n\n\" Sometimes, it can take place entirely without the owner 's knowledge. However, theft can also occur where an owner entrusts property to another for a temporary or ongoing purpose and the recipient then fails to return the property when due. \n\n\nTheft is either classified as petty theft or grand theft in California, a difference that depends on the value of the property. Generally, grand theft exists where the property is valued above {$950.00}, but there are some exceptions, such as where the property is taken from the victim 's person or where the property taken consists of a firearm. '' XXXX XXXX XXXX  '' Or, put another way ; received Stolen Goods `` Receiving Stolen Property What Does It Mean to \" Receive Stolen Property ''? \n\n\nReceiving stolen property is acrime to purchase or accept property that you know or believe was obtained through theft.The crime is separate from robbery, extortion, or theft.Receiving stolen property is a crime in order to deter people from aiding or rewarding thieves by buying stolen property, concealing stolen property, and to deter theft in general. \n\n\n\nReceiving stolen propertymay be a misdemeanor or felony. '' This is in reference to Our home, our assetsin particular, and a plantation of homes in general. \n\n\n\" In order to be convicted of receiving stolen property, the prosecution must show Property Was In Fact Stolen : In order to be convicted of a receipt of stolen property, the property must actually be in a stolen status. \n\nThis means that the police can not set up the defendant to receive the stolen property just to bust him or her. \n\nKnowledge : The defendant must have knowledge that the property was stolen, or should have known, that the property was stolen Intent to Defraud Owner : The defendant had intent to deprive the owner of his or her property, such as by keeping it, selling it, or giving it away to another party. '' XXXX \" owned '' XXXX XXXX, which now is in the hands of several racketeers. \n\n\nAs in the house he stole from us, we have Proof Of Reconveyance, from a Court Ordered Discharge and several CEO 's. \n\n\n\nAmong them, you, as XXXX XXXX XXXX, Bank ofAmerica. \n\n\n\nHard to extend an Olive Branch to a CEO whose Vice Presidents recorded a Deed on behalf of my spouse and yours truly, and then you assume liability Trusteeship of the house ( s ) XXXX swiped. \n\n\n\n\" XXXX XXXX, BofA XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX and XXXX XXXX XXXX XXXX XXXX are joint book-running managers for the offering, and XXXX XXXX XXXX is a co-manager for the offering. '' \" U.S. CodeTitle 18Part IChapter 31 641 18 U.S. Code 641 - Public money, property or records prev |next Whoever embezzles, steals, purloins, or knowingly converts to his use or the use of another, or without authority, sells, conveys or disposes of anyrecord, voucher, money, or thing of value of theUnited Statesor of any department or agency thereof, or any property made or being made under contract for theUnited Statesor any department or agency thereof ; or Whoever receives, conceals, or retains the same with intent to convert it to his use or gain, knowing it to have been embezzled, stolen, purloined or converted Shall be fined under this title or imprisoned not more than ten years, or both ; but if thevalueof such property in the aggregate, combining amounts from all the counts for which the defendant is convicted in a single case, does not exceed the sum of {$1000.00}, he shall be fined under this title or imprisoned not more than one year, or both. '' In some states, according to \" XXXX XXXX. XXXX, '' the prosecution must show that you intended to aid the thief by purchasing or accepting the stolen property. \n\n\nSome states also differentiate between receiving and possessing stolen property. \n\n\nWell, if we do n't get the keys to the house, or we encounter resistance when we move in, or fail to acquirewritten and literal assistance to repossess the premises, that 's the direct link to the receiving of stolen property. \n\n\n\" XXXX, Ariz. -- ( XXXX XXXX ) -- XXXX XXXX XXXXXXXX ( XXXX : XXXX ) ( the Company ) announced today that it priced its underwritten public offering of 20,076,891 of its  common shares at a public offering price of {$32.00} per share. \n\nThe Company is offering 9,600,000 of its common shares, according toXXXX, which it says was upsized from the previously announced 8,000,000 common shares, and the selling shareholders are offering 10,476,891 common shares. '' The gross proceeds to the Company, says the article, will be {$310.00} million. \n\n\nThe Company will not receive any proceeds, it says, from the offering of common shares by the selling shareholders. \n\n\n\" The Company and certain of the selling shareholders have granted the underwriters a 30-day option to purchase up to an additional 1,505,465 common shares and 1,506,068 common shares from the Company and such selling shareholders, respectively, at the public offering price. \n\nThe offering is expected to close on XX/XX/XXXX, subject to customary closing conditions. '' By proxy of their lingering partnership in Criminal Foreclosures and other Illegal rackets, You, Bank of America CEO XXXX XXXX XXXX are joined at the hip with all the operatives named in the purchase and sale by XXXX XXXX. \n\n\" What If I Did Not Know That the Property Was Stolen? '' The answer : Bank of America is the Trustee So if my spouse an me, as owners possession of the property, then it 's stolen. \n\n\n\n\" The key factor between receiving and possessing stolen property is the timing of the knowledge that it was stolen. If the person receiving the property knew it was stolen at the time of acquisition, then the person is guilty. If the person discovered the property was stolen after accepting it, but still intends to keep it or use it for a dishonest purpose ( such as selling it to someone else ), then the person is guilty of possessing stolen property. '' Because XXXX knows his act of forgery, fraud and embezzlement have caught up to him. \n\n\n\nXXXX has said he wanted out, and now, out he goes. \n\n\n\" Trump friend XXXX XXXX cashes out of XXXX XXXX XXXX '' And just as your swipe fees caught up to you, your actions and racketeering on real estate issues are catching up too. \n\n\n\n\n\n\" Analysts have noted that the real rationale behind your new debit fee is likely not to cover debit processing costs ( which are minimal and easily covered by the Feds generous rule ) but rather to push more consumers to use credit cards whose swipe fees are still unregulated and far exceed debit swipe fees. But here competition will help provide an important check. \n\n\n\nWhen drafting my legislation I anticipated that banks would push consumers toward credit cards so I included a provision allowing merchants to offer discounts for debit versus credit. This provision will help consumers at the cash register and also will constrain your and other big banks efforts to steer customers toward credit cards with all their attendant tricks and traps. \n\n\n\nYour banks spokespeople and advocates have argued strenuously that I am responsible for your decision to charge this new fee on all but your wealthiest customers. In response to this I will simply point out that my legislation was enacted in XX/XX/XXXX. In XX/XX/XXXX, the XXXX XXXX XXXX reported that your bank was preparing new fees on basic banking services for XX/XX/XXXX and that Bank of America customers who only want a low-volume checking account will likely be asked to pay for it. \n\n\n\n( End is Seen to Free CheckingXXXX XXXX XXXX XXXX, XX/XX/XXXX ). In other words, it is on the record that your bank was preparing new fees just like this one well before swipe fee reform became law. '' https : //www.durbin.senate.gov/newsroom/press-releases/letter-to-bank-of-america-ceo-XXXX. '' So now, Bank of America, as Trustee, has no defense for not coming up with those keys. \n\n\n\n\n\n\n\nEssentially, the Bank CEO has been left holding the Bag by XXXX, as he knows that his Trustee Deed ( s ) Upon Sale, used to steal these homes, are all fraudulent. \n\n\n\n\" What are the Possible Consequences of Receiving Stolen Property? \n\n\nReceipt of stolen property is categorized as a \" wobbler '' meaning that the charge can be a felony or misdemeanor. A charge for a receipt of stolen property charge depends on the value of the property at issue. If the property has a high value, the defendant would be charged a felony. If the property value is low, the defendant would be charged as a misdemeanor. If you are found guilty, the court may do any or all of the following : Imprisonment Restitution Fines ( depending on the value of the property ) Probation '' \" Swipe fee reform is merely your latest excuse for jacking up consumer fees, just like the troubled economy was your excuse in XX/XX/XXXX( Banks Boost Customer Fees to Record HighsXXXX XXXX XXXX XXXX, XX/XX/XXXX ), higher costs and consumers increased riskiness was your excuse in XX/XX/XXXX ( Banks find ways to boost fees ; checking accounts latest targetXXXX XXXX, XX/XX/XXXX ), and overdraft restrictions was your excuse in XX/XX/XXXX ( Banks return to charging credit card, checking account feesUSA Today, May 18, 2010 ). \n\n\n\nYour bank has never been shy about seeking more fee revenue to add to the revenue you already receive from maintenance fees, ATM fees, overdraft fees, extended overdrawn balance fees, stop payment fees, interchange fees, research fees and other fees not to mention the interest you receive from lending out consumer deposits. But banks do not need to gouge their customers to operate successfully. \n\n\n\nBanks instead must choose whether their priority will be their customers or their profits and paychecks. You could, for example, choose to give 1.8 million of your customers a reprieve from your new fee by returning the {$9.00} million bonus you received on top of your {$950000.00} salary in XX/XX/XXXX. That choice is yours to make. '' I would agree, and so too, I submit, would my former colleague, XXXX XXXX The following article connected to the above headline is writtenByXXXX XXXX/XX/XX/XXXX, a colleague of mine at XXXX XXXX XXXX : \" XXXX XXXX, a close confidant of President Donald Trumps, haswalked away from the rental housing empire he built following the housing bust, cashing out his ownership stake in a move likely to make him hundreds of millions of dollars. '' The move came late Friday, according to XXXX XXXX, one day afterXXXX published an exposon the company he founded. \n\n\n\n\n\n\n\n\n\nAccording to afilingwith the Securities and Exchange Commission, says the article 's author, XXXX sold all his stock in XXXX XXXX XXXX and resigned his position as co-chairman of its Board of Trustees. \n\n\n\n\n\n\n\nAbout the time XXXX XXXX sold his holdings, my spouse and me had filed a written complaint against him with the Consumer Financial ProtectionBureau.\n\nWe sent him a Certified package, wherein he found a  copy of Deed ( s ) of Reconveyance from Bank of America ( XX/XX/XXXX ), and a \" Release of Lien \" Letter ( XX/XX/XXXX ) from XXXX XXXX, XXXX, a \" Wholly-Owned '' subsidiary of Bank of America. \n\n\n\n\n\n\" XXXX XXXX XXXX XXXX, XXXX. \n\n\nLien Release Department XXXX XXXX XXXX XXXX. \nXXXX : AZXXXX XXXX, AZ XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXX, CA XXXX RE : Substitution of Trustee and Full Reconveyance Property Address XXXX XXXX XXXX XXXX XXXX, CA XXXX Dear Homeowner, Please be informed that when a mortgage or deed of trust is paid in full, the public records must be cleared using a legal document called a lien release or reconveyance. A lien release is a document which \" releases '' a lien on property included in public records. The lien release serves as notification that the borrower no longer owes that specific debt secured by an interest in the property. \n\nIn the states of California, Idaho, Montana, Nebraska, Nevada, Oregon, Utah, and Washington, the Reconveyance is combined or accompanied by a Substitution of Trustee wherein the lender or current holder/beneficiary substitutes the original Trustee with a new trustee. \n\nXXXX XXXX, XXXX, is substituted in the above referenced states to replace the original trustee for the very purpose of releasing a lien on the property. The document is accurate and properly recorded based onthe state statutory guidelines and it removes th encumbrance from your property. \n\nXXXX XXXX XXXX, is a wholly-owned subsidiary of Bank of America, N.A., and is  responsible for preparing, executing, notarizing and sending real property lien releases on behalf of Bank of America. \n\nPaid-in-full loans are referred to XXXX XXXX, XXXX, for lien release processing, All lien releases or reconveyances are recorded with the Country Recorder 's office where the original Deed of Trust or Mortgage was recorded. Please retain for your records the lien release or reconveyance you received as that is proof that your loan is paid in full and released from public records. '' Thank you for your business XXXX XXXX XXXX, XXXX. \nLien Release Department '' In addition, we mailed within the packet, copies of Reconveyances from : b ) XXXX XXXX XXXX XXXX. \n\n\n\nc ) XXXX XXXX XXXX ( both now owned by XXXX XXXX XXXX ) d ) XXXX XXXX, XXXX. ( XXXX XXXX XXXX ) e ) XXXX XXXX XXXX XXXX XXXX and the Chapter XXXX Banruptcy Case XXXX, via a Purchase and Sale Agreement ( XXXX XXXX XXXX ) Contracted using the signatures of XXXX XXXX and XXXX XXXX, without our knowledge or permission. \n\n\n\n\n\n\n\nThrough the relay racket, possession of our home was left to the clutches of XXXX XXXX XXXX XXXX, which then colluded with XXXX XXXX XXXX whose Company then was called \" XXXX XXXX XXXX XXXX ), to steal our home with a forged Trustee Deed. \n\n\n\n\n\nAccording to XXXX the phenomenon XXXX started where tens of thousands of single-family homes are bundled into giant mortgage-backed securities, creating new incentives designed, to skimp on maintenance and maximize rents, says the author, But the phenomenon XXXX started will outlive his ownership. \n\n\n\n\n\n\" XXXX, who often says he likes to befriend the bewildered, has made a career out of profiting off other peoples pain. He began buying houses in XXXX, telling an audience in XXXX that the mass purchases of homes previously foreclosed on was the greatest thing Ive ever done. \n\n\n\n\" Current tenants, however, say the company piles on onerous fees and forces them to live with chronic leaks, mold, mites and even snake infestations. '' While in action with his stolen goods, XXXX XXXX XXXX was making deals with the XXXX, so to speak, and committing acts of treachery against \" tenants '', who probably were the same homeowners from whom the properties were stolen, and converted to Rentals. '' In one county in the XXXX area, says XXXX, the company filed eviction notices against one-third of its tenants, according to a report by the XXXX XXXX XXXX XXXX XXXX. \n\n\n\n\n\nWere just little people in his world, XXXX XXXX, XXXX, said of XXXX. \n\n\n\nTwo weeks after her family moved into a XXXX XXXX home in suburban XXXX, she said a ceiling fan fell on her bed. \n\n\n\nXXXX first signaled his intention to sell in afilingwith the SECon Wednesday, says the article, a week after XXXX contacted the company for comment andfive days after XXXX talked to XXXX by phone, telling him directly that we planned to publish an investigation into poor conditions and mass evictions by XXXX. '' And I and others like me will continue pressing for that investigation, among others, as well as writing to the courts that have Bank of America and the others under foot. \n\n\n\n\n\nNot only will we pressure them into turning on their heretofore partners, but throwing them under the bus to save their own skins. \n\n\n\n\n\nIn this upcoming example, an appeals court made a clear distinction between two separate versions of purchase and sale. \n\n\n\" XXXX XXXX XXXX XXXX XXXX XXXX Court of Appeal, Fourth District, Division 3, California. \nXXXX XXXX, Plaintiff and Appellant, v. XXXX XXXX XXXX XXXX, XXXX. et al., Defendants and Responde XXXX Decided : XXXX XXXX XXXX ORDER MODIFYING OPINION ; NO CHANGE IN JUDGMENT. \n\nOn the court 's own motion, we modify the opinion by deleting the sentence on page 10, stating, Additionally, the debtor has the right to postpone the foreclosure sale for one day to pay off the outstanding debt. ( XXXX v. XXXX XXXX XXXX ( 1985 ) 165 Cal.App.3d 312, 317320. ) Whatever the Court 's opinion, the distinction they make is clear and decisive, related to mortgages and transfer of title for a sale. \n\n\n\n\n\n\" As we noted at the outset of this opinion, the Legislature has eliminated most of the legal and economic distinctions between a mortgage containing a power of sale and a deed of trust. ( XXXX, supra, 270 Cal.App.2d at p. 553 [ holding same rules are generally applied to mortgages and deeds of trust because there is little practical difference between the two instruments ]. ) However, some distinctions between the two security devices endure. \n\n\n\nProbably the most significant distinction is the execution of a mortgage involves only two parties ( i.e., he mortgagor and mortgagee ) ; whereas the execution of a deed of trust necessarily involves three parties ( i.e., the trustor-debtor, beneficiary-creditor, and trustee ) because title to the real property and the power of sale are conveyed to the third party trustee, who holds the interest for the benefit of the beneficiary-creditor. ( See XXXX, XXXX, XXXX XXXX at p. 1510. ) '' In the case of a Title already transferred, the matter of a Deed of Trust is moot, and any purchase and sale agreement therefore is illegal. \n\n\n\n\n\nAnd if I am pushed to it, or someone challenges my demand for the keys, I will prove to them that the law ( s ) regarding refinancing, Purchase and Sale Contracts have been abused, butchered, broken. \n\n\n\n\n\nMy spouse and I have obtained transfer of the Deed of Trust to a Title all the way back to XX/XX/XXXX, in the U.S. Chapter XXXXBankrupty court ( XXXX ). \n\n\n\nThe court Discharged, our Debt and issued an order directing that the Title be transferred to my spouse and me, based on the \" Final Decree '' submitted byXXXX XXXX as U.S. Chapter XXXX Trustee in the above-referenced case. \n\n\n\n\n\" The Final Decree After the submission of a reorganization plan, the bankruptcy court conducts a hearing for confirmation. In certain cases, there may be some alteration or modification due to the interference of the interested parties. If there is no alteration or modification in the reorganization plan, the bankruptcy court initiates steps for the affirmation of the plan. \n\n\n\nAfter completion of all post-confirmation proceedings of the plan, the bankruptcy court sets time limits for filing a final report and motion for a final decree. \n\n\n\nThe Bankruptcy Code requires the court to close a bankruptcy case immediately after full administration of the real property and the discharge of the US Trustee. In short, the entry of a final decree is meant to close a bankruptcy case. '' An Order for a Deed of Reconveyance came with the Discharge. \n\n\n\nThe Order was fulfilled by XXXX XXXX XXXX XXXX, which recorded a Deed of Reconveynance on that same date : XX/XX/XXXX.\n\nIn this upcoming example, again, the appeals court made a clear distinction between two separate versions of purchase and sale. \n\n\n\n\" As the XXXX court explained, section 2932.5 's purpose is not to ensure that borrowers can identify who is holding their loans. Section 2932.5 requires the recorded assignment of a mortgage so that a prospective purchaser knows that the mortgagee has the authority to exercise the power of sale. \n\n\n\nThis is not necessary when a deed of trust is involved, as the trustee conducts the sale and transfers title. [ Citation. ] It is the trustee 's holding and transferring of title that underlies the application of different recording requirements than those required of mortgagees under section 2932.5 [ T ] he literal application of section 2932.5 to  deeds of trust would effectively require the power of sale to be transferred to the lender, contrary to the terms of the trust deed and of section 2934a which provides detailed requirements for the transfer of the power of sale to another trustee. ( XXXX, supra, 205 Cal.App.4th at p. 336, fn. omitted. ) We agree with the XXXX court that the transferee of a promissory note secured by a deed of trust is not a mortgagee, or other encumbrancer to whom a power of sale is given within the meaning of section 2932.5, and such a transferee need not have a duly acknowledged and recorded interest in the promissory note before exercising the power of sale. \n\n\n\n( XXXX, supra, 205 Cal.App.4th at p. 333. ) '' And if pressed to do so, I gladly will embarrass these detractors by proving their treachery, Evasion of Taxes, Embezzlement and Seizure of Assets and of Property without authority or legal standing. \n\n\n\n\" U.S. CodeTitle 12Chapter 38A 3763 12 U.S. Code 3763 - Transfer of title and possession prev|next ( a ) Delivery of deeds The foreclosure commissioner shall, upon delivery of a deed or deeds to the purchaser or purchasers ( which shall be without warranty or covenants to the purchaser or purchasers ) obtain the balance of the purchase price in accordance with the terms of sale provided in the notice ofdefaultand foreclosure sale. \n\n\nNotwithstanding anyStatelaw to the contrary, delivery of a deed by the foreclosure commissioner shall be a conveyance of the property, and constitute passage of title to the mortgaged property, and no judicial proceedings shall be required ancillary or supplementary to the procedures provided in this chapter to assure the validity of the conveyance or confirmation of such conveyance. \n\n\n( b ) Right of possession A purchaser at a foreclosure sale held pursuant to this chapter shall be entitled to possession upon passage of title under subsection ( a ) to the mortgagedproperty, subject to any interest or interests not barred undersection 3765 of this title. \n\nAny person remaining in possession of the mortgaged property after thepassageof title shall be deemed a tenant at sufferance subject to eviction under Penalty of Perjury.","date_sent_to_company":"2017-12-20T08:42:57.000Z","issue":"Closing on a mortgage","sub_product":"Conventional home mortgage","zip_code":"94538","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"2759570","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2017-12-20T03:31:38.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["And if I am pushed to it, or someone challenges my demand for the keys, I will prove to them that the law ( s ) regarding refinancing, Purchase and Sale Contracts <em>have</em> <em>been</em> abused, butchered, broken. \n\n\n\n\n\nMy spouse and I <em>have</em> obtained transfer of the Deed of Trust to a Title all the way back to XX/XX/XXXX, in the U.S. Chapter XXXXBankrupty court ( XXXX )."]},"sort":[3.830218,"2759570"]},{"_index":"complaint-public-v1","_id":"4176876","_score":3.6920476,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Complaint for Review The Fair Credit Reporting Act, 15 U.S.C. 1681, Att : Federal Trade Commission & Consumer Financial Protection Bureau This Complaint is Against the 3 major Credit reporting Agencies as well as the XXXX XXXX, and/or any entity that generates Credit Scores.\n\nFrom our research and/or looking into the ongoing matters and/or correspondences and/or informations obtained from others and/or correspondences it appears that FICO and/or Credit Scores are a way to circumvent credit protection laws in place and/or are a model thats used to manipulate the outcomes of percentage rates given to consumers. And its being communicated and/or represented appearances are itself is without any rules or regulations or oversight and/or is there any dispute processes available in relation to the same. \nThat it is adversely effecting economics and the wellbeing of all entities as well as consumers and/or is part of the economic system collapses, past and future, affecting financing, businesses, households as well as the average persons etc. \nIt appears it is controlled by the creditors & credit reporting agencies and/or others generating FICO and/or credit scores model 's and/or entities without any compliance to consumer protections laws, and dispute processes. \nFor example, being able to obtain what the 3 reporting agencies are reporting at no cost within limitations ( Currently more than one free report per year ) in references to an consumers FICO and/or credit score without being charged by the reporting agencies. You can not obtain a free copy f your credit score from any of the reporting agencies and/or or the summaries they are providing to creditors and/or amongst themselves and/or FICO and/or credit score generating entities compliances to regulations requirements in references free reports and/or by the 3 reporting agencies. \nThis pertains to their availability being provided to consumers in references to FICO and/or credit scores and/or summaries prior to and/or by the 3 reporting agencies as per known consumers protection regulations. This makes it so that requirements are being circumvented as well as a mystery with 100 's of variables. \n\nFurthermore, the credit reporting agencies and/or those generating FICO and/or credit scores claim that they dont provide credit scores to consumers and when consumers enquire are made, they are alluded to any such request in writing and/or are circumventing them. \n\n\nFor example, TransUnion ( Please note we are not picking on any one particular we are presenting this about all of them and/or those involved in what the topics we are presenting to you ). \nIt clearly States \" if you like to receive your \" TransUnion Credit Score \" please provide payment then they state \" score if applicable. '' This creates an atmosphere where consumers aren't able to know which of the 100 's of models will be used and/or are applicable to them at any time or during times they are considering financing. \nThis in turn is manipulated by creditors while forcing consumers to have, numerous hard inquiries which lower their scores. \nBecause of the classic tactic used by creditors is, that your rate payments and/or if you qualify is dependence of your FICO and/or credit score which is not free of charge and good luck on that one. The FICO score is a shame and its part of the shell game and it needs to be addressed by this agency and/or the agency needs to forward this complaint to whoever has jurisdiction and/or legislators and/or those who handle Fair Credit Act Violations. Our last complaint fell on death ears and we hope and pray that the new administration will review this complaint and take proper actions to put an end to the Credit Score Shell Game Shame. \nThe Credit Score Which is a secrete between the reporting agencies entities and/or the creditors and the circumvention is the 100 's of models used and even according to TransUnion and the other 3 Credit reporting agencies is a mystery. \nIt also eliminates any prequalification processes excused by the FICO and/or scorecard entities and/or elimination of numerous hard credits inquires instead it increases the need for hard inquiries. \nWhen in fact the same entities have the ability to do soft credit inquires without any consumers consents. All while putting consumers at a disadvantage while opening the door for manipulation of the same and/or rates, credibility and/or for the shell game to occur. The days of Soft inquiries are over and/or The Credit Score Shell Game Scam is the new norm no matter how unfair and biased it is as well as flawed. \nAccording to TransUnion response 100 's of models are used throughout the United States and there are so many variables to generate any one FICO and/or credit score so the XXXX are plentiful. \nAnd if that wasn't bad enough every hard credit inquires drops consumers scores because of the 100 's of models used predicts consumers credit unworthiness and/or that a consumer is less credible due to any given models prediction. \nAlthough some may consider it as one inquiry or lower ones scores less while other 's may not. And again, because there is 100 's of methods used one agency may not of consider it so while others may again its presented as a mystery with many variables created to circumvent any regulatory protections put in place. \nIt also allows the creditors to play the shell game all while raising the price and/or interest rates available to the average consumers and/or denying average consumers of the reserves available at such times that usurping is occurring by scrupulous individuals and/or a limited partnership. \nWhile doing so impacting the overall economy by creating a negative impact on it in the long term by forcing the Fed to drop interest rates creating usurping of scrupulous individuals of those drops which most everyone else is not eligible because of these matters we are reporting about. \nWho then are benefitting from them through a limited partnership of investors that uses high risk methods, such as investing with borrowed money, in hopes of realizing large capital gains and/or through manipulation and/or circumventing preventive measures legislated and/or put in place? \nMeanwhile its usurping the reserves and/or creating higher payments and/or restricting availability of reserves to a limited partnership of investors. Creating a situation where as themselves exclusives in possession of and/or control of the supply of and/or trade in a commodity or services and/or rates reserves etc. available at any given in any point of time. \nAll while having an overall negative impact on the economic systems creating collapses by making such reserves unavailable to consumers and just available to the scrupulous limited individuals who are usurping them. \nWhom also are profiteering from the crashing of the financial economics systems while placing the burdens or bankrupting companies, which may be for-profit, non-profit or government-owned, that sells the promise to pay for certain expenses in exchange for a regular fee, called a premium? All of which is creating the need for an act of giving financial assistance to a failing business or economy to save it from collapse. \n\nThe same situations occur when the 100 's of models used predicts one who has the capacity to enter a binding contract has and/or wants to increase the amount of merchant accounts or creditors by lowering their scores. Which is a clear violation of the Fair Credit Act it is discrimination at its best and it based on models that those who are circumventing the Fair Credit Act have willful designed with the purpose to do such. Its not based on your actual history or records it based on a model that most people dont actually fit in. A one size fits all. Its based on other people or some model that some annalist concocted. We will get into some specific situations that occurs in my instances and/or complaint. \nThis also forces and/or opens the door for consumers and/or entities go outside of the United States for financing or to scrupulous or shady characters and/or those engaged in money laundering. \nCreating a negative impact in doing so also creates jitters in the stock markets. And a domino effect of selling of stocks again it impacts the overall economy based on predictions created by a computer prediction system. \nThis is full of unknown variables, which in any given time could change. This in fact in the past has caused the markets to crash. Creating regulatory changes where human interaction is required and/or other safeguards had to be put in place. \nSo basically, it appears their circumventing credit laws that are applicable and are in cohorts with financial institutions and/or FICO and/or other such entities being without any oversight, guidance and/or standards. \nNor can consumers dispute what they are reporting in references to consumers credit scores and/ or their summaries and/or FICO and/or Credit Scores assigned by them and/or any entity. \nWhich the amount of interest rates or availability of credit and/or is the gauge of consumers credibility along with a summary as in the copy we provided to the regulatory oversight agencies and/or ones credibility is determined by and/or based on The Credit Score Shell Scam. \nOr can consumers know what the methods used were or can consumers have any FICO and/or credit scores that are incorrect fixed because there is \" hundreds '' and those methods no one can know except those using them at any given point of time and they can vary. \nSo therefore, they are correct as well as the process according to such by appearance. \nThis should be an indicator that something is wrong and/or of no consistency due to errors and/or data, predictions and/or validity and/or 100 % accuracy isnt occurring properly. \nCreating variables that can be manipulated and/or have an adverse effect on a consumers credit rating, is considered it appears, to be represented as the norm by them which concocted by some analysis based according to them what other people have done. \nAnd as they will state and/or have stated its up to the financial and credit reporting agencies and/or FICO and/or an entity to determine what that is by manipulating and/or generating the \" 100 's of scoring models used today '' Which predicts & profiles, that is discriminatory by its very nature. And uses analysis of hundreds of others prior billing payments made and/or historical data. And not by the individual themselves. \nThen they are allowed to place whomever they want however they want in any category they want without any consistency creating variables in a category whether applicable or not. \nLets look at an example of that if you pay off a Mortgage in full your credit score drops because you paid and account and closed it. ( See Attached copy of Screen Shot ) So, if you borrow and pay back, youre punished by having to pay higher rates and/or even not being able to be granted credit. Because of the Credit Score Shell Game Scam. \nIn this example I had a few different mortgages for different properties al that were paid on time. As well as at times refinanced and/or paid in full. \nLets review some of that the 1st unfair and/or inaccuracy that occurs by the analysis model is that when you refinance a mortgage to get a lower interest rate which increases your income to debt ratio your credit score drops. That is not appropriate and opposite of what should occur. People who do smart money management or lower interest rates lower the length a mortgage are put into the Credit Score Shell Game Scam. And their credit score drops instead of going up. \nNext, they also totally act as though there is no history of mortgage payments for example when you refinance to increase your income to debt ratio the prior mortgage is paid in full. Your then placed in the category which is not correct for the asset and/or the property and/or what has occurred your Credit Score Shell Scam drops. The reason explained is because 2 things one you closed an account. So, are people supposed to keep a mortgage account open that was paid off? Being paced in that category is erroneous and not correct and/or should it be allowed and/or applicable. \nLets look at another worse example. If you pay off your mortgage then own the property outright and have no more mortgage payments on that property. Once again, your wrongfully paced in the Credit Score Shell Scam. \nFor example, your mortgage that you paid off was XXXX a month and you have a duplex that is renting for XXXX a month and a property that you own ( Asset ) Worth Approximately XXXX and you just increased your income to debt ration your credit score drops again because of the Credit Score Shell Scam. \nAgain, its unfair not accurate and is erroneous and/or not based on your actual situation. And/or credit worthiness. Its based on the Unfair Credit Score Shell Scam. \nYoure also punished if you use cash to make purchase and/or pay off bills to avoid interest charges and/or fees. That again punishes and literally fines people for smart management of money and/or their credit to debt ratios. \nFor example, you got a credit card from XXXX XXXX at 0 % interest to work on another duplex so you could lower the mortgage payment and get a better rate as well as pull equity out while updating improving the property to make it so that an apartment income that was not prior could occur. Then you pay off that card because the original agreement you made with the creditor and/or XXXX XXXX was you had to pay the bill off by a certain time to avoid interest cost and be at 0 %. Afterwards your credit score drops again and why well because of the Unfair Credit Score Shell Scam. \nSo, if you have no credit cards and/or have mortgages they dont matter because you dont have credit cards. If you get a credit card for a certain reason then pay it in full and close that account you are again punished because of your good money management and/or keeping your cost down and increasing cash flow and/or savings. You score will go down because Consumer Closed Account. \nYour supposed to keep accounts open so they can charge you fees and/or membership fees and/or in hopes that you max it out and can not pay it seems be the hidden agenda and/or how it is in appearance all of which is hidden and allowed by the so-called Fair Credit Act. \nAnd its all, up to all of them, by doing such manipulative things like the % rates a consumer will be eligible for and/or is based on and/or calculated at any given point of time and/or even afterwards they dont have to correct it. \n\nThen when new data occurs and/or when the previous data predictions were incorrect and/or one of the hundreds of models used predictions was wrong and/or no ones held accountable nor is it fixed and/or adjusted.\n\nThey also dont have to show consumers nor can consumers dispute what them secrete clubs summaries are in references to the ones generated until afterwards ( you apply for credit and then you get a reason of any action and/or rates based on the credit score in that model ) and there is no process or oversight for such a dispute. \nFurthermore, conveniently they dont have to provide such to consumers because they are circumventing the laws in place to protect the consumers and/or are manipulators by proxies. Or can consumers know and/or or request what those methods are because there is hundreds \" of them. \nThis is a clear violation of consumers rights and protections laws under many areas and we are notifying you so you can fix this and/or send to those who can. \nIn the past we asked reporting agencies in writing witnesses by this consumer protection agency about this and/or their processes and they alluded time and time again and/or play a game of words that cleverly talks their way around it in writing. Lack of action made it so I have to pay a higher interest rate then what my actual rate should have been all because of the Unfair Credit Score Shell Game Scam. \nWe remind everyone of them that doesn't elevate their having to complying with the laws. Or is it an acceptable excuse in having not too. That these reporting agencies have discriminated against me and its costing me money as well as making it difficult to do anything in an ecconmy that needs stimulus packages. It also forces people to have higher payments and rates that all of whom qualify for such and again the reason being the Unfair Credit Score Shell Scam. \nFrom the beginning they played coy ; We had no choice except to file complaints that in the prior administration fell on death ears we hope and pray this will not be the case with the current administration we dont need free credit reports every moth we need an overhaul of the processes we are reporting on. \n( Those report case numbers can be provided at request you will note everything we are reporting now ). You already had them and the record of actions are very clear to anyone who wants to do the proper credit analyses.\n\nWhen inquiries were generated, they would tell us about financial agencies FICO score models or any non-pertinent information about themselves are part of the process or summarizing consumers reports. \n\nThey were also well versed on them we continued and/or are repeating that request and/or results of such investigations into those previous requests made in writing or investigations of all of which they alluded to. They also play the blame game or the loop hole well we are just reporting what the 100s of models that are used to give a credit score so therefore we are not responsible for them and/or either are they and good luck trying to dispute it and/or request accuracies. \nSo even though you may get that from them or some entity or one of the 100 's of models used and report it to anybody its not their ( The 3 credit reporting agencies ) responsibility if its wronged its theirs ( the 100s of models being used ) and/or because there are 100s of ways scores can be determined and/or models used all which can vary. When in fact they are charging for such reports? \nFor example, for vehicle purchases a different model is used then for a Mortgage the so-called credit Karma and others Credit Score Shell Scam can be different so there is no way for any consumer to get a report thats applicable to any given instance and/or accurate. You can pay for one but it may not serve the purpose of why you paid to know it because it may not be used by the lender. Lenders dont have to tell you what one they will use and you have to let them do a hard inquiry which drops your Credit Score Shell Scam.\n\nOr is it that consumers aren't allowed to know by whomever what methods were used or is there any regulatory guidelines standards and/or any way to dispute them. Because the way to circumvent and/or manipulate such protections is to scapegoat the topic by saying we just report information provided by creditors and/or or FICO Credit Scores and/or one of the hundreds of models used ''.\n\nAnd consumers can just dispute anything except FICO or credit scores which is the most important part of your credit report. \nAnd just those who produce credit scores and/or credit reports know those processes and/or the 3 credit reporting agencies just have to give consumers information on those things that they are willing to and/or they dont have to verify the validity of it? As well as address disputes related to them and/or methods used during such processes based on their reporting? Does not seem like a Fair Credit Act to me. \nSome if you do their jobs and/or give them information thats not included will boost your scores while others will charge you to do so. Experian is a perfect example of that Credit Score Shell Scam.\n\nThe scores for sale trend and good luck with that one because even if you use it the creditor can use any model they want and/or make a new one. All of it is allowed and there is no oversite and the Fair Credit Act is circumvented once again. \n\nWhen you address it, they respond by shifting the blame to FICO and/or the credit scores and/or 100s of models used. \nWhich again we ask all involved in this report we are generating. What are the processes to dispute that aspect of consumers reports ( credit scores and with whom? And/or how ) which determines what consumers interest rates will be at any given point of time and/or consumer 's credibility rating is?\n\nIts the most important part of your credit reports and its not covered in the Fair Credit Act and is a way to circumvent it.\n\nWe also became aware of another violation if you try to get pre approvals and make any statement on such requests that is supposed to be a soft inquiry that information is used to lower your Unfair Credit Score Shell Scam. \nI was discriminated during such a process and as well as became aware of an error that was put on my account as well as to how they discriminate against anyone who retires. If you retire you Credit Score Shell Scam drops. It doesnt matter what your actual status is. \nThat is discriminatory most people who retire their homes and cars are paid off they have a pension and/or social security which is a violation The Fair Credit Act. However, it is allowed to occur because of the Unfair Credit Score Shell Scam. \nAnd which we remind the reporting agencies of your purpose for generating reports are based on which your companies are profiting from. And the law is they must be accurate which they are not because of the Unfair Credit Score Shell Game Scam. \nWhat are the consumer protections requirements etc.? What are the consumers rights protection laws dispute processes or governing processes for those matter 's? Why is there no required information that must be given to consumers during such processes about it? Or is it that those requirements have been willfully circumvented? \nBe forewarned the 3 reporting agencies are directly involved in these proceedings and should be held accountable no matter how it chooses to try to scapegoat its responsibilities under the law. \n\nAnd as you are witnessing it will be addressed and/or reported too and/or by the proper authorities and us as well as legislative branches when applicable and as per our request during filing this report. \nWe also now request that an analysis of the markets be done by an independent consumers rights agency since the introduction of FICO and/or Credit Scores to determine what extent its effects are and/or what the impact is. \nWe will not tolerate such activities from anyone who is engaging in such practices as the mentioned appearances are apparent. \nAnd we will work together with anyone who wants to comply and conform and/or address any pending matters and/or shortfalls of consumer protections and rights as well as the reporting agencies and everyone else 's rights in an applicable manner. \nTogether we should all be concerned about the heartbeat of the financial economics mentioned above together we stand divided we fall. If the stability of economics crashes all will suffer including those worldwide. \nLets get to the meat and potatoes of things and review this topic. \n\nFrom our research and/or looking into the ongoing matters and/or correspondences and/or informations obtained from others and/or our correspondences it appears that FICO and/or Credit Scores is a way to circumvent credit protection laws in place and/or are a model thats used to manipulate the outcomes of percentage rates given to consumers. \n\nAnd it's being communicated and/or represented appearances are itself is without any rules or regulations or oversight and/or is there any dispute processes available in relation to the same. And its in non-compliances and/or appearances are its circumventing SUBCHAPTER IIICREDIT REPORTING AGENCIES 1681. \n\nCongressional findings and statement of purpose as it pertains to Accuracy and fairness of credit reporting and also Reasonable procedures ( b ) ( a ) 1-4 specifically in references to consideration or lack of consideration of certain factors by credit scoring systems resulting in negative or differential treatment of protected classes under the Equal Credit Opportunity Act, as well as many others. ( Note we are not going to list through all the codes and/or infractions at this time and they are very clear and obligatory. ) That it is adversely effecting economics and the wellbeing of all entities as well as consumers and/or is part of the economic system collapses, past and future, affecting financing, businesses, households as well as the average persons etc. It appears it is controlled by the creditors & credit reporting agencies and/or others generating FICO Credit Scores models and/or entities without any compliance to consumer protections laws, and dispute processes. \n\nFor example, being able to obtain what the 3 reporting agencies are reporting at no cost within limitations in references to an consumers FICO score without being charged by in this example TransUnion and/or or the summaries they are providing to creditors and/or amongst themselves and/or FICO generating entities compliances to regulations requirements in references free reports and/or by the 3 reporting agencies ( which includes the scores and/or 100s of models scores ). In references to it pertaining to the availability being provided to consumers in references to FICO scores and/or summaries prior to and/or by the 3 reporting agencies as per known consumers protection regulations.\n\nThat making it so that requirements are being circumvented as well as a mystery with 100 's of variables in 1681c1 2 Access to free reports. And it is obvious that things 15 U.S.C. 1681 et seq addresses needs to occur. Furthermore, their claims are that they dont provide credit scores to consumers yet on page 3 of their prior response ( and it appears they are trying to again elude these requests in writing and/or are circumventing them ). It clearly States if you like to receive your \" Credit Score please provide payment then it states \" score if applicable. '' Thank you for your time and reviewing this report.","date_sent_to_company":"2021-03-02T18:30:21.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"080XX","tags":"Servicemember","has_narrative":true,"complaint_id":"4176876","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2021-03-02T18:15:46.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["Lack of action made it so I <em>have</em> to pay a higher interest rate then what my actual rate should <em>have</em> <em>been</em> all because of the Unfair Credit Score Shell Game Scam. \nWe remind everyone of them that doesn't elevate their <em>having</em> to complying with the laws. Or is it an acceptable excuse in <em>having</em> not too. That these reporting agencies <em>have</em> discriminated against me and its costing me money as well as making it difficult to do anything in an ecconmy that needs stimulus <em>packages</em>."]},"sort":[3.6920476,"4176876"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":6,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":6}]}},"product":{"doc_count":6,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking or savings account","doc_count":2,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking account","doc_count":1},{"key":"Other banking product or service","doc_count":1}]}},{"key":"Credit card or prepaid card","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"General-purpose credit card or charge card","doc_count":1}]}},{"key":"Credit reporting, credit repair services, or other personal consumer reports","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":1}]}},{"key":"Money transfer, virtual currency, or money service","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Virtual currency","doc_count":1}]}},{"key":"Mortgage","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Conventional home mortgage","doc_count":1}]}}]}},"issue":{"doc_count":6,"issue":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Closing an account","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company closed your account","doc_count":1}]}},{"key":"Closing on a mortgage","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Fraud or scam","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Problem with a credit reporting company's investigation into an existing problem","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Their investigation did not fix an error on your report","doc_count":1}]}},{"key":"Problem with a lender or other company charging your account","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Transaction was not authorized","doc_count":1}]}},{"key":"Problem with a purchase shown on your statement","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit card company isn't resolving a dispute about a purchase on your statement","doc_count":1}]}}]}},"timely":{"doc_count":6,"timely":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Yes","doc_count":6}]}},"company_response":{"doc_count":6,"company_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Closed with explanation","doc_count":5},{"key":"Closed with non-monetary relief","doc_count":1}]}},"submitted_via":{"doc_count":6,"submitted_via":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Web","doc_count":6}]}},"company":{"doc_count":6,"company":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"BANK OF AMERICA, NATIONAL ASSOCIATION","doc_count":2},{"key":"AMERICAN EXPRESS COMPANY","doc_count":1},{"key":"Paypal Holdings, Inc","doc_count":1},{"key":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","doc_count":1},{"key":"WELLS FARGO & COMPANY","doc_count":1}]}},"state":{"doc_count":6,"state":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"CA","doc_count":1},{"key":"FL","doc_count":1},{"key":"GA","doc_count":1},{"key":"NJ","doc_count":1},{"key":"NY","doc_count":1},{"key":"RI","doc_count":1}]}},"company_public_response":{"doc_count":6,"company_public_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","doc_count":4}]}},"tags":{"doc_count":6,"tags":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Older American","doc_count":1},{"key":"Older American, Servicemember","doc_count":1},{"key":"Servicemember","doc_count":1}]}}},"_meta":{"license":"CC0","last_updated":"2026-07-14T12:00:00-05:00","last_indexed":"2026-07-14T12:00:00-05:00","total_record_count":16441818,"is_data_stale":false,"has_data_issue":false,"break_points":{}}}