{"took":303,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":655,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"2799594","_score":21.497328,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Chase credit card online changed their website. It used to be that I could schedule a payment date. This time, it took my payment immediately effective today for over {$3000.00}. I called immediately, answered security questions. She was unable to cancel the payment. The place online where I was directed didn't work. I was transferred to another department, answered her many security questions and was again told she couldn't cancel the payment and that there was no recourse.","date_sent_to_company":"2018-01-31T21:03:27.000Z","issue":"Problem when making payments","sub_product":"General-purpose credit card or charge card","zip_code":"956XX","tags":"Older American","has_narrative":true,"complaint_id":"2799594","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2018-01-31T20:54:39.000Z","state":"CA","company_public_response":null,"sub_issue":"Problem during payment process"},"highlight":{"complaint_what_happened":["I <em>called</em> immediately, answered <em>security</em> <em>questions</em>. She was unable to cancel the payment. The place online where I was directed didn't work. I was transferred to another department, answered her many <em>security</em> <em>questions</em> and was again <em>told</em> she <em>couldn't</em> cancel the payment and that there was no recourse."]},"sort":[21.497328,"2799594"]},{"_index":"complaint-public-v1","_id":"10259048","_score":21.370989,"_source":{"product":"Debt collection","complaint_what_happened":"I called Discover on XX/XX/year> at XXXX and spoke with a representative named XXXX XXXX I told him that I don't recall having a debt with the company and asked if he could verify the alleged debt, they say I owe. He told me that I wasn't speaking to someone in the correct department. So, he proceeded to transferred me to the customer service agreements department and I spoke with a representative named XXXX. I told her that I wasn't aware of this alleged debt and asked her if she can send me verification of the alleged debt, and she told me she couldn't do that. She asked if I wanted to speak with someone from the security team, and I told her sure. She then proceeded to transfer me to the charge verification security department, and I spoke to a representative named XXXX. I asked XXXX the same question, can she send me verification of the alleged debt in question. And I couldn't get the information.","date_sent_to_company":"2024-09-26T19:08:55.000Z","issue":"Attempts to collect debt not owed","sub_product":"Credit card debt","zip_code":"95348","tags":null,"has_narrative":true,"complaint_id":"10259048","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2024-09-26T18:11:00.000Z","state":"CA","company_public_response":null,"sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["I <em>told</em> her that I wasn't aware of this alleged debt and asked her if she can send me verification of the alleged debt, and she <em>told</em> me she <em>couldn't</em> do that. She asked if I wanted to speak with someone from the <em>security</em> team, and I <em>told</em> her sure. She then proceeded to transfer me to the charge verification <em>security</em> department, and I spoke to a representative named XXXX. I asked XXXX the same <em>question</em>, can she send me verification of the alleged debt in <em>question</em>."]},"sort":[21.370989,"10259048"]},{"_index":"complaint-public-v1","_id":"7395646","_score":20.98405,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Hold put on t card for suspected fraud ; i verified my information and the transactions in question, but they wouldnt release my card because they said i didnt have my security questions set up, and told i couldnt call for another week Spent several hours in the phone trying to get this sorted out, being bounced between customer service and fraud dept many times","date_sent_to_company":"2023-08-14T13:52:57.000Z","issue":"Trouble using the card","sub_product":"Government benefit card","zip_code":"13090","tags":null,"has_narrative":true,"complaint_id":"7395646","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"KEYCORP","date_received":"2023-08-14T13:44:00.000Z","state":"NY","company_public_response":null,"sub_issue":"Trouble using the card to spend money in a store or online"},"highlight":{"complaint_what_happened":["Hold put on t card for suspected fraud ; i verified my information and the transactions in <em>question</em>, but they wouldnt release my card because they said i didnt have my <em>security</em> <em>questions</em> set up, and <em>told</em> i <em>couldnt</em> <em>call</em> for another week Spent several hours in the phone trying to get this sorted out, being bounced between customer service and fraud dept many times"]},"sort":[20.98405,"7395646"]},{"_index":"complaint-public-v1","_id":"4129849","_score":20.860788,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I called equifax on XX/XX/2021 and informed equifax I couldnt access my account. Even I verified all my security questions accurately. They told me I answered questions wrong NOT TRUE. Ive attached documents that I sent to them previously that confirm my address Im asking not only the address beginning with XXXX is deleted but that the address is corrected to reflect the address on my license attached","date_sent_to_company":"2021-02-10T16:22:13.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"33319","tags":null,"has_narrative":true,"complaint_id":"4129849","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2021-02-10T16:14:26.000Z","state":"FL","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["I <em>called</em> equifax on XX/XX/2021 and informed equifax I <em>couldnt</em> access my account. Even I verified all my <em>security</em> <em>questions</em> accurately. They <em>told</em> me I answered <em>questions</em> wrong NOT TRUE. Ive attached documents that I sent to them previously that confirm my address Im asking not only the address beginning with XXXX is deleted but that the address is corrected to reflect the address on my license attached"]},"sort":[20.860788,"4129849"]},{"_index":"complaint-public-v1","_id":"6642840","_score":20.436218,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I initiated a {$2000.00} money transfer to a friend through my bank 's XXXX system. It said they couldn't send it, and I was told to call them to resolve the issue. I called them and after answering all of their many questions to authenticate me, they asked me to provide them with a cell phone number so they could send me a text message. I have no cell phone, and providing them with a cell phone number if I had one makes no sense because that wouldn't be secure since they wouldn't be using a number already associated with my account. Because I couldn't provide them with a cell phone number, they claimed this made it so they couldn't authenticate me, and they told me they were freezing my account and that I would have to call back in a few days ( what would that accomplish? ). Because of this, in-flight checks I had made bounced and I could no longer use my debit card. All of my money was cut off from me. \n\nA few days later they emailed me telling me to call them, so I did. They asked me questions such as what was the money for and other infuriating questions. I told them I started the transfer, that I authorize the transfer, that it's my money, and that my friend needs it so I'm trying to send him it. They told me they'd continue investigating, and my account continued to be frozen. \n\nA few days later, they emailed me again telling me to call them again, so I did. They asked me even more questions, this time revealing the actual reason for all of it which was that because I was logged into their website from XXXX, they froze the transaction. I fully understand temporarily doing this from a security perspective to safeguard my own money and to make sure no one is trying to steal it, but when I call them and confirm with them that it's okay and that I authorized it and want the transaction to proceed, and they refuse to listen to me even after fully authenticating with them and answering a million security questions with them, that is crossing the line. They're holding my own money XXXX with no way to get access to it now and they have no physical branch locations for me to go to. This is a very authoritarian move. If this kind of behavior has been sanctioned by the U.S. government by law, whether this is the Patriot Act or other such unconstitutional laws, it should be struck down.","date_sent_to_company":"2023-03-03T19:02:31.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"170XX","tags":null,"has_narrative":true,"complaint_id":"6642840","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"ALLY FINANCIAL INC.","date_received":"2023-03-03T18:13:13.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["It said they <em>couldn't</em> send it, and I was <em>told</em> to <em>call</em> them to resolve the issue. I <em>called</em> them and after answering all of their many <em>questions</em> to authenticate me, they asked me to provide them with a cell phone number so they could send me a text message. I have no cell phone, and providing them with a cell phone number if I had one makes no sense because that wouldn't be secure since they wouldn't be using a number already associated with my account."]},"sort":[20.436218,"6642840"]},{"_index":"complaint-public-v1","_id":"3162227","_score":20.36152,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have tried to find out why an auto loan is still on my Equifax credit report that was paid off XX/XX/XXXX. The two companies on my Equifax report are XXXX XXXX and XXXX XXXX. I called both companies and neither has a record of the purchase made in XX/XX/XXXX and paid in full in XX/XX/XXXX. The truck was repossessed in XX/XX/XXXX but I quickly paid the past payments and regained it again. When I called Equifax ( twice ) I couldn't pass the security questions so Equifax told me to write a letter with a copy of my driver 's license and social security card which I did. Equifax sent me a copy of my credit report but no explanation as to why this loan is still on my report. So I called again today, waited 30 minutes to get a representative but I couldn't pass the security questions again so they wouldn't help me therefore I can not get any answers. I would like to know if the repossession has kept this loan on my credit report if NOT I want it removed from my report. Please help.","date_sent_to_company":"2019-02-25T19:14:14.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"77042","tags":"Older American","has_narrative":true,"complaint_id":"3162227","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2019-02-25T19:14:11.000Z","state":"TX","company_public_response":null,"sub_issue":"Investigation took more than 30 days"},"highlight":{"complaint_what_happened":["I <em>called</em> both companies and neither has a record of the purchase made in XX/XX/XXXX and paid in full in XX/XX/XXXX. The truck was repossessed in XX/XX/XXXX but I quickly paid the past payments and regained it again. When I <em>called</em> Equifax ( twice ) I <em>couldn't</em> pass the <em>security</em> <em>questions</em> so Equifax <em>told</em> me to write a letter with a copy of my driver 's license and social <em>security</em> card which I did."]},"sort":[20.36152,"3162227"]},{"_index":"complaint-public-v1","_id":"3316268","_score":20.271904,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"After trying to file a dispute on Equifax 's website it gave me some security questions sp they could \" identify the proper account '' none of the questions even applied to me so I couldn't even file a dispute. I called Equifax aaaand told them what's going on. They again asked me some questions to \" identify the proper account '' over the phone. Once again none of the questions applied tho me and I was told \" sorry we can't help you at this time ''. I'm not sure how a credit agency can determine my credit score when they don't even have the correct information.","date_sent_to_company":"2019-07-23T23:41:04.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"77375","tags":"Servicemember","has_narrative":true,"complaint_id":"3316268","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2019-07-23T23:29:18.000Z","state":"TX","company_public_response":null,"sub_issue":"Difficulty submitting a dispute or getting information about a dispute over the phone"},"highlight":{"complaint_what_happened":["After trying to file a dispute on Equifax 's website it gave me some <em>security</em> <em>questions</em> sp they could \" identify the proper account '' none of the <em>questions</em> even applied to me so I <em>couldn't</em> even file a dispute. I <em>called</em> Equifax aaaand <em>told</em> them what's going on. They again asked me some <em>questions</em> to \" identify the proper account '' over the phone. Once again none of the <em>questions</em> applied tho me and I was <em>told</em> \" sorry we can't help you at this time ''."]},"sort":[20.271904,"3316268"]},{"_index":"complaint-public-v1","_id":"9915163","_score":20.080503,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On XX/XX/year> at XXXX I called after numerous attempts at getting my security freeze lifted via transunion website and it kept telling me to call their number XXXX. Which I did about 6 times again the automated system disconnected me. In one instance, I chose to have the system call me back once a representative was available and the system called me back but, no one was on the line. Then I called back and waited an hour for a Representative. The Representative I spoke to was a lady named XXXX XXXX who I think messed up asking me some verification questions and was told they couldn't verify my identity after giving her my Full Name, SSN, Address, Email, DOB and Phone number. I then was told to call again in order to get another Representative and go through the process again. To which the new Representative asked the same questions and he was able to gain clearance to the lift of my security. This whole ordeal was ridiculous and no company should have such incompetence when dealing with people and their rights.","date_sent_to_company":"2024-08-26T16:37:55.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"02919","tags":null,"has_narrative":true,"complaint_id":"9915163","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-08-26T16:11:46.000Z","state":"RI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["The Representative I spoke to was a lady named XXXX XXXX who I think messed up asking me some verification <em>questions</em> and was <em>told</em> they <em>couldn't</em> verify my identity after giving her my Full Name, SSN, Address, Email, DOB and Phone number. I then was <em>told</em> to <em>call</em> again in order to get another Representative and go through the process again. To which the new Representative asked the same <em>questions</em> and he was able to gain clearance to the lift of my <em>security</em>."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[20.080503,"9915163"]},{"_index":"complaint-public-v1","_id":"2957674","_score":20.068043,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I attempted to apply for credit with XXXX on XX/XX/2018 - I was declined by the company via an emailed adverse action letter/notice and the reason given was NO CREDIT REPORT FOUND - I was instructed to contact Experian since their soft pull return such - I contacted Experian numerous times on XX/XX/2018 and kept getting wrapped up in the automated phone system - after reaching a representative at XXXX the woman instructed me there was an extended fraud alert on my credit file and she would have to generate some security questions in order to remove the alert - upon waiting on the woman to come back to the call after being placed on an extended hold time - she asked me one security question and then the cal disconnected - I was on the phone for 23 minutes - I called back and reach another representative named XXXX that informed me he couldnt generate the security questions so I asked for him supervisor whom I was told was XXXX XXXX the supervisor instructed me he couldnt pull the security questions either and now I had to submit some documents to resolve the issue which would now be time consuming - there should be no reason that one agent is able to pull-up security questions and another can not forcing the consumer to go through more inconvenient steps - it should be further noted I asked for the extended fraud alert to be removed almost over a year ago from todays date when I had a similar issue regarding potential creditors not having access to my credit report because of the alert status. Experian continues to inconvenience me where Im having to make multiple calls into the same company to still have the same issue and have no resolve. Now speaking to XXXX on XXXX XXXX and still not attempting to help me. XXXX then transferred me into a voicemail box for a supervisor named XXXX then call was dropped. \n\nEach time called today was : XXXX - 4 minute call XXXX - 23 minute call XXXX - 56 minute call","date_sent_to_company":"2018-07-09T20:53:48.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"28278","tags":null,"has_narrative":true,"complaint_id":"2957674","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2018-07-09T20:07:49.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["<em>questions</em> in order to remove the alert - upon waiting on the woman to come back to the <em>call</em> after being placed on an extended hold time - she asked me one <em>security</em> <em>question</em> and then the cal disconnected - I was on the phone for 23 minutes - I <em>called</em> back and reach another representative named XXXX that informed me he <em>couldnt</em> generate the <em>security</em> <em>questions</em> so I asked for him supervisor whom I was <em>told</em> was XXXX XXXX the supervisor instructed me he <em>couldnt</em> pull the <em>security</em> <em>questions</em> either and now"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[20.068043,"2957674"]},{"_index":"complaint-public-v1","_id":"4007352","_score":20.01399,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I put in the same exact dispute information to Equifax over incorrect or fraudulent addresses on XX/XX/XXXX, XX/XX/2020,XX/XX/XXXX. \nThe resolution was that they were to be deleted I had called in to Equifax before the 10 month about it, they asked me the security questions that was on my profile. He then put in the same dispute as well after he told me he couldn't go in automatically and delete it himself. \n\nOn XX/XX/XXXX. The resolution was to have those address deleted. Today is the XX/XX/XXXX. \nI called in again since now it has been well over 30 days to delete those from my account. \nI answered the same security questions and didn't pass even though I was looking dead off at my online credit report as I normally do when dealing with Equifax. \nShe tried to tell me and then deny that she had asked me a so called security question that did not even pertain to my credit report over asking me if I ever had another credit card in the past even when I listed to her what all CC accounts I had. I had listed the credit limit and the monthly payment. \nShe then tried to tell me that I needed to send in a copy of my id and social security number. I told her they had it already on file. She then asked me when I sent it in. Told her I couldn't remember since it was such a long time ago when I sent it from this exact address. \nShe then replied instantly it wasn't on file ( Doubt she even looked being that quick ). \n\nI am tired of fighting with Equifax every time I turn around. They are the worse company to work with and they do not abide by government laws. They are outsourced to the XXXX when they should be American based!!!! \nAll I want them to do is update and DELETE those addresses from my credit report!!!","date_sent_to_company":"2020-12-12T20:27:07.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"749XX","tags":null,"has_narrative":true,"complaint_id":"4007352","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2020-12-12T20:03:43.000Z","state":"OK","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["The resolution was that they were to be deleted I had <em>called</em> in to Equifax before the 10 month about it, they asked me the <em>security</em> <em>questions</em> that was on my profile. He then put in the same dispute as well after he <em>told</em> me he <em>couldn't</em> go in automatically and delete it himself. \n\nOn XX/XX/XXXX. The resolution was to have those address deleted. Today is the XX/XX/XXXX. \nI <em>called</em> in again since now it has been well over 30 days to delete those from my account."]},"sort":[20.01399,"4007352"]},{"_index":"complaint-public-v1","_id":"3950222","_score":19.995165,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Im in the process of trying to get a house. I noticed on my identityiq account that some information was different on my Equifax report then XXXX  & XXXX  report. After a failed attempt of not being able to log into my account I called Equifax to report it.The security questions the representative asked me I couldnt answer the questions because I kept explaining that I have no knowledge of those accounts so someone must have stolen my identity. The rep said because I couldnt answer the questions he couldnt grant me access. This situation went on for a month. Last month I think it was XX/XX/XXXX, spoke with another representative. This representative did the same thing with the security questions Im explaining the same thing to her. She stated that I needed to send a copy of a form of ID, social security number, & a letter stating why I was sending the papers. I faxed the copies like she said. A few days later I still couldnt get into my account. I kept being told the same thing over and over. I called this morning explained to a representative name XXXX the situation. He then asked me two security questions. The first question was about me having a credit card and the credit limit. I explained to him the credit card I had years ago. He asked for the name of card so Im trying to scroll up phone to find it. So I told him the name. Then he became rude and started raising his voice saying NO WHAT IS THE ORIGINAL CREDITOR NAME? I said well you didnt say whats the original creditor name. I gave him the original creditor name. He then asked for my place of employment. I gave the name. He then said Ok Ms.unfortunately I will not be able to grant you access to the account because the answer for your job isnt up here. He then stated that I would to mail in a letter to request a copy of my credit report. I said sir I just told you at the beginning of the conversation that I had already done that. He looked it up and said O yea you sent it in but it was shredded because it wasnt legible. I stated that Ive feel like Im being sent all over the world just to get access to my account. I know that that their making sure they have the right person but like I kept explaining to them that someone has probably have stolen my identity because I have absolutely no knowledge of those questions that they were asking me. Everyone expect the representative XXXX was nice, but he was rude. This is very aggravating because I need access to my account because I am in the process of cleaning my credit and I need to know if someone has stolen my identity. \nThanks","date_sent_to_company":"2020-11-12T16:48:40.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"31021","tags":null,"has_narrative":true,"complaint_id":"3950222","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2020-11-12T15:51:18.000Z","state":"GA","company_public_response":null,"sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["This representative did the same thing with the <em>security</em> <em>questions</em> Im explaining the same thing to her. She stated that I needed to send a copy of a form of ID, social <em>security</em> number, & a letter stating why I was sending the papers. I faxed the copies like she said. A few days later I still <em>couldnt</em> get into my account. I kept being <em>told</em> the same thing over and over. I <em>called</em> this morning explained to a representative name XXXX the situation. He then asked me two <em>security</em> <em>questions</em>."]},"sort":[19.995165,"3950222"]},{"_index":"complaint-public-v1","_id":"2957262","_score":19.859007,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/XXXX, I called Equifax at XXXX at XXXXXXXX XXXX Central Time to request that they unfreeze my account so that XXXX XXXX   could check my credit score. After I gave my personal information I was asked about 10 verification questions, such as outstanding loans, etc. After answering the questions, I was told that I failed, but that they couldn't tell me why. The person asking the questions told me that I could fax them a copy of my driver 's license and social security card and they would mail me something that would allow me to unfreeze my account. I am applying for a home loan and I can't wait days for a response from Equifax. Equifax 's data security breach in XXXX was the reason that I placed the freeze in the first place, now I have been placed in this catch 22 because of Equifax 's incompetence.","date_sent_to_company":"2018-07-09T16:58:42.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"77006","tags":"Servicemember","has_narrative":true,"complaint_id":"2957262","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2018-07-09T16:44:45.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["On XX/XX/XXXX, I <em>called</em> Equifax at XXXX at XXXXXXXX XXXX Central Time to request that they unfreeze my account so that XXXX XXXX   could check my credit score. After I gave my personal information I was asked about 10 verification <em>questions</em>, such as outstanding loans, etc. After answering the <em>questions</em>, I was <em>told</em> that I failed, but that they <em>couldn't</em> tell me why."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[19.859007,"2957262"]},{"_index":"complaint-public-v1","_id":"3940343","_score":19.61425,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I called equifax to obtain a copy of my credit report, I was told because I couldnt answer the question thats on my credit report that I have to fax a copy of my ID and social security card, against my better judgment, I faxed it but I havent received a copy of my report. The purpose of contacting the credit bureau is to see what is on your account. Because the question that was asked either had nothing t I do with me or the questions are so old I dont remember. I want my credit report because I feel the data thats listed is incorrect, and I have been denied credit because of this.","date_sent_to_company":"2020-11-06T05:03:37.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"60016","tags":null,"has_narrative":true,"complaint_id":"3940343","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2020-11-06T04:53:23.000Z","state":"IL","company_public_response":null,"sub_issue":"Problem getting your free annual credit report"},"highlight":{"complaint_what_happened":["I <em>called</em> equifax to obtain a copy of my credit report, I was <em>told</em> because I <em>couldnt</em> answer the <em>question</em> thats on my credit report that I have to fax a copy of my ID and social <em>security</em> card, against my better judgment, I faxed it but I havent received a copy of my report. The purpose of contacting the credit bureau is to see what is on your account. Because the <em>question</em> that was asked either had nothing t I do with me or the <em>questions</em> are so old I dont remember."]},"sort":[19.61425,"3940343"]},{"_index":"complaint-public-v1","_id":"9700007","_score":19.173912,"_source":{"product":"Checking or savings account","complaint_what_happened":"Citibank changed my account from a no-fee account to a fee account. \nThere's no way to close the account online and there's no form or instructions to do it any way except the website says I have to call XXXX I called that number and was asked to enter account number ( fine ), social security # ( fine ) and enter debit card #. This is an online savings account and I have no debit card. \n\nAfter a lot of struggle I was able to talk to an operator who asked who asked for all the same things plus my \" secret word '' which is my mother 's maiden name. I provided my mother 's maiden name but that's not the secret question I had recorded - so not sure why he asked for that. \n\nThen he told me I didn't pass the security questions and he couldn't help me.","date_sent_to_company":"2024-08-03T16:18:18.000Z","issue":"Closing an account","sub_product":"Savings account","zip_code":"84020","tags":null,"has_narrative":true,"complaint_id":"9700007","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2024-08-03T16:08:29.000Z","state":"UT","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Can't close your account"},"highlight":{"complaint_what_happened":["I provided my mother 's maiden name but that's not the secret <em>question</em> I had recorded - so not sure why he asked for that. \n\nThen he <em>told</em> me I didn't pass the <em>security</em> <em>questions</em> and he <em>couldn't</em> help me."]},"sort":[19.173912,"9700007"]},{"_index":"complaint-public-v1","_id":"4429284","_score":19.125698,"_source":{"product":"Checking or savings account","complaint_what_happened":"I couldnt report my card stolen cause I was on hold three hours Before being disconnected. After yall disconnected with me I tried and tried to call and after Id enter the card # it said well transfer you only to get disconnected over and over. I tried to enter my SS # and got the same result. I borrowed my roommates phone to call and I finally got through to a representative to find my card had an alert and also had to call social security to validate my identity and I got no security questions but I was told I would receive a letter to be completed and returned but could not understand the representative because her accent was so thick. Help me get my money back please","date_sent_to_company":"2021-06-03T18:42:30.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"67213","tags":null,"has_narrative":true,"complaint_id":"4429284","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Comerica","date_received":"2021-06-03T18:17:42.000Z","state":"KS","company_public_response":null,"sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["I borrowed my roommates phone to <em>call</em> and I finally got through to a representative to find my card had an alert and also had to <em>call</em> social <em>security</em> to validate my identity and I got no <em>security</em> <em>questions</em> but I was <em>told</em> I would receive a letter to be completed and returned but could not understand the representative because her accent was so thick. Help me get my money back please"]},"sort":[19.125698,"4429284"]},{"_index":"complaint-public-v1","_id":"17810868","_score":19.110718,"_source":{"product":"Credit card","complaint_what_happened":"I was a Bank of America customer for over 20 years, but I recently payed off and closed a credit account. When I requested a refund check for an overpayment, the representatives was unable to verify my identityeven though I correctly answered all security questions, provided the last four of my SSN, and called from the phone number on file. I was told you they couldn't send a verification text, was offered no explanation, and was instead asked if I had a landline, could use the XXXX XXXX, or could drive 45 minutes to a branch. They couldn't verify a customer of two decades through accurate information already on record. I have still not been issued a {$100.00} refund check to the address on file.","date_sent_to_company":"2025-12-07T16:14:10.000Z","issue":"Fees or interest","sub_product":"General-purpose credit card or charge card","zip_code":"10990","tags":null,"has_narrative":true,"complaint_id":"17810868","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2025-12-07T16:08:53.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with fees"},"highlight":{"complaint_what_happened":["When I requested a refund check for an overpayment, the representatives was unable to verify my identityeven though I correctly answered all <em>security</em> <em>questions</em>, provided the last four of my SSN, and <em>called</em> from the phone number on file. I was <em>told</em> you they <em>couldn't</em> send a verification text, was offered no explanation, and was instead asked if I had a landline, could use the XXXX XXXX, or could drive 45 minutes to a branch."]},"sort":[19.110718,"17810868"]},{"_index":"complaint-public-v1","_id":"4658887","_score":19.078442,"_source":{"product":"Checking or savings account","complaint_what_happened":"I received a debt card that was linked to a Wells Fargo checking account that I did NOT open. When I called Wells Fargo to alert them of this they asked me A LOT of security questions and asked for my social security number ( which I did not give them ) they basically kept suspiciously asking me for this information, even transferring back to forth to others that would then ask me for my social security again.. They also told me they couldn't \" CLOSE MY CASE '' without me giving them my social. I explained that this account was opened fraudulently and I was not comfortable giving them MORE of my secure personal info. I was very displeased on how they handled this and it was very suspicious.","date_sent_to_company":"2021-08-24T18:56:03.000Z","issue":"Opening an account","sub_product":"Checking account","zip_code":"447XX","tags":null,"has_narrative":true,"complaint_id":"4658887","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2021-08-24T18:47:18.000Z","state":"OH","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account opened as a result of fraud"},"highlight":{"complaint_what_happened":["When I <em>called</em> Wells Fargo to alert them of this they asked me A LOT of <em>security</em> <em>questions</em> and asked for my social <em>security</em> number ( which I did not give them ) they basically kept suspiciously asking me for this information, even transferring back to forth to others that would then ask me for my social <em>security</em> again.. They also <em>told</em> me they <em>couldn't</em> \" CLOSE MY CASE '' without me giving them my social."]},"sort":[19.078442,"4658887"]},{"_index":"complaint-public-v1","_id":"4197235","_score":18.956863,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Called Equifax on XX/XX/2021 XXXX to report the employer information is still incorrect on my report, I tried to report it online but the online system wouldn't allow me to. I called in spoke to a representative that didn't speak clear English, he didn't understand my answers and I barely could understand him. He asked me security questions to identify myself I answered all the questions correctly, even though I believe he put my information in the system incorrectly because he doesn't understand very well. He came back on the line and told he couldn't verify me and to send in my social security card and ID. I told him no, I will not send in my personal information especially since I answered his questions correctly to identify me. I told him I want a supervisor that understands English and that could fix my issue. He went on and on and became rude and argumentative about me wanting a supervisor. I have been on the call for over 1 hour and 20 minutes and still no supervisor to speak to me and still my personal information on my report is incorrect. This the 2nd phone call placed to Equifax within the past 3 months to no avail. I need help and I need help now with having my employer information corrected in the system and I don't want to send in my personal information for people that work in a different country to have my information.","date_sent_to_company":"2021-03-09T21:51:04.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"275XX","tags":null,"has_narrative":true,"complaint_id":"4197235","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2021-03-09T21:37:21.000Z","state":"NC","company_public_response":null,"sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["He asked me <em>security</em> <em>questions</em> to identify myself I answered all the <em>questions</em> correctly, even though I believe he put my information in the system incorrectly because he doesn't understand very well. He came back on the line and <em>told</em> he <em>couldn't</em> verify me and to send in my social <em>security</em> card and ID. I <em>told</em> him no, I will not send in my personal information especially since I answered his <em>questions</em> correctly to identify me."]},"sort":[18.956863,"4197235"]},{"_index":"complaint-public-v1","_id":"8075294","_score":18.951887,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On XX/XX/2023- XXXX is harassing me and using abusive and profane language when contacting my phone. I told them to put me on the do not call list and they asked for my social security number. When I told them I won't be giving that they told me they couldn't help me. I am sure this is a violation of the FDCPA. \n\nTo date, XXXX  has NEVER validated the debt nor have they provided the requested information. \n\nThe account in question was fraudulently opened and they are committing aggravated identity theft until they are able to prove otherwise. \n\nThis company and the representatives of the company are predatory extortionists and I will pursue legal action within XXXX  day of receipt of this notice if the information requested is not provided.","date_sent_to_company":"2023-12-28T21:02:58.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"401XX","tags":null,"has_narrative":true,"complaint_id":"8075294","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Resurgent Capital Services L.P.","date_received":"2023-12-28T21:02:55.000Z","state":"KY","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["I <em>told</em> them to put me on the do not <em>call</em> list and they asked for my social <em>security</em> number. When I <em>told</em> them I won't be giving that they <em>told</em> me they <em>couldn't</em> help me. I am sure this is a violation of the FDCPA. \n\nTo date, XXXX  has NEVER validated the debt nor have they provided the requested information. \n\nThe account in <em>question</em> was fraudulently opened and they are committing aggravated identity theft until they are able to prove otherwise."]},"sort":[18.951887,"8075294"]},{"_index":"complaint-public-v1","_id":"8073822","_score":18.951887,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On XX/XX/2023- XXXX is harassing me and using abusive and profane language when contacting my phone. I told them to put me on the do not call list and they asked for my social security number. When I told them I won't be giving that they told me they couldn't help me. I am sure this is a violation of the FDCPA. \n\nTo date, XXXX has NEVER validated the debt nor have they provided the requested information. \n\nThe account in question was fraudulently opened and they are committing aggravated identity theft until they are able to prove otherwise. \n\nThis company and the representatives of the company are predatory extortionists and I will pursue legal action within 15 day of receipt of this notice if the information requested is not provided.","date_sent_to_company":"2023-12-28T21:02:50.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"401XX","tags":null,"has_narrative":true,"complaint_id":"8073822","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-12-28T20:49:45.000Z","state":"KY","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["I <em>told</em> them to put me on the do not <em>call</em> list and they asked for my social <em>security</em> number. When I <em>told</em> them I won't be giving that they <em>told</em> me they <em>couldn't</em> help me. I am sure this is a violation of the FDCPA. \n\nTo date, XXXX has NEVER validated the debt nor have they provided the requested information. \n\nThe account in <em>question</em> was fraudulently opened and they are committing aggravated identity theft until they are able to prove otherwise."]},"sort":[18.951887,"8073822"]},{"_index":"complaint-public-v1","_id":"2965767","_score":18.884424,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Back in XXXX I had an issue with a freeze on out in my report years ago. I could not remember the code to unlock it so I had to fax my drivers license and a utility bill. After 8 faxes I finally was told the freeze would be lifted and the XXXX XXXX removed. Now I call to ask why they have items over 7 to 12 years old still on my report and they tell me there is a freeze on my account. Apparently they never updated the account and only preserved the first fax that they say was unclear. This. Implant is so incompetent that they couldnt even generate security questions. I had the same issue with XXXX and XXXX  and it was no problem to generate security questions. I cant get an auto kaon because of the freeze and Transunion does not do anything they say. They LIE! \nI have no utilities in my name. They are in my moms name.","date_sent_to_company":"2018-07-17T23:56:50.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"07644","tags":null,"has_narrative":true,"complaint_id":"2965767","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2018-07-17T23:43:11.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["After 8 faxes I finally was <em>told</em> the freeze would be lifted and the XXXX XXXX removed. Now I <em>call</em> to ask why they have items over 7 to 12 years old still on my report and they tell me there is a freeze on my account. Apparently they never updated the account and only preserved the first fax that they say was unclear. This. Implant is so incompetent that they <em>couldnt</em> even generate <em>security</em> <em>questions</em>. I had the same issue with XXXX and XXXX  and it was no problem to generate <em>security</em> <em>questions</em>."]},"sort":[18.884424,"2965767"]},{"_index":"complaint-public-v1","_id":"9459947","_score":18.841707,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I had added money on to my PayPal account on XX/XX/year> and been having issues using my money as well as withdrawing my money. I was told the system activated a restriction on to my account due to me updating information on my PayPal account which at first I did understand that there are security measures that needed to be taken to ensure my money is safe so I was told to try 24 hours later now the following day I did and it kept declining my withdrawal transfer to my debit card for whatever unknown reasons so I call and they informed me the system activated another restriction on my account. So PayPal representative asks me a few questions to try and get me verified which for one none of the questions had anything to do with me and each time I call it's always the same verification question now 2 representatives said they couldn't verify me but one said he did. What I don't understand is how the other 2 couldn't verify me but one did with the same exact questions now Ive been frustrated because I really do need my funds I've asked multiple times what else other than there security questions could I do to verify I'm me and all they say that there is nothing else what i don't understand is how they can put a restriction on my money for so long with other options to get verified then they are doing unauthorized charges to my debit card that I never authorized them to do and they said they need to verify my card. I never gave them permission to charge my card and they're are holding my money when I've asked numerous times to release and they are not helping or listening to me please help resolve this thank you","date_sent_to_company":"2024-07-09T23:51:36.000Z","issue":"Trouble accessing funds in your mobile or digital wallet","sub_product":"Mobile or digital wallet","zip_code":"91331","tags":null,"has_narrative":true,"complaint_id":"9459947","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2024-07-09T23:19:54.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["So PayPal representative asks me a few <em>questions</em> to try and get me verified which for one none of the <em>questions</em> had anything to do with me and each time I <em>call</em> it's always the same verification <em>question</em> now 2 representatives said they <em>couldn't</em> verify me but one said he did."]},"sort":[18.841707,"9459947"]},{"_index":"complaint-public-v1","_id":"8760698","_score":18.720142,"_source":{"product":"Checking or savings account","complaint_what_happened":"My issue is with Ally Bank - an online-only bank, so there's no XXXX XXXX XXXX to visit. On XX/XX/2024, I tried sending a XXXX payment to pay rent. They wouldn't send it and told me to call in. When I called in, I had issues with my cell phone not answering the verification call, so they couldn't authenticate me as owner of the account. After doing this multiple times ( XXXX at least ), and answering all their security questions successfully, they froze my accounts and disabled my online access. Many of the questions they asked were not security questions, but very personal, asking about family members, what XXXX I was using, and info that was not necessary to solve who I am. I was told someone in the fraud department would be contacting me within XXXX hours. I was never contacted by anyone by phone or email. I've tried calling in to the main support number and the fraud department multiple times but have never gotten any further than them telling me \" the accounts are frozen. I will let the investigator know, and they will look into it. '' Even when calling the fraud line, I was never given a case # so I could check in on the progress. No timeline other than \" soon '' was told to me, and I've not heard anything back. I have a savings account and checking account, and I can't access my money until this is resolved. My money is being held XXXX indefinitely. I have bills to pay and need access my money.","date_sent_to_company":"2024-04-12T23:34:48.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"98665","tags":null,"has_narrative":true,"complaint_id":"8760698","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"ALLY FINANCIAL INC.","date_received":"2024-04-12T23:18:51.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["They wouldn't send it and <em>told</em> me to <em>call</em> in. When I <em>called</em> in, I had issues with my cell phone not answering the verification <em>call</em>, so they <em>couldn't</em> authenticate me as owner of the account. After doing this multiple times ( XXXX at least ), and answering all their <em>security</em> <em>questions</em> successfully, they froze my accounts and disabled my online access."]},"sort":[18.720142,"8760698"]},{"_index":"complaint-public-v1","_id":"11519433","_score":18.620234,"_source":{"product":"Prepaid card","complaint_what_happened":"To whom it may concern, XXXX XXXX XXXX XXXX XXXX and the service I am complaining about is called XXXX XXXX This is complicated so bear with me Im going to try to simplify it. So I made a transaction at a merchant for {$6.00} my balance was {$120.00} before the transaction and some change after it the balance was {$110.00} and some change give or take a few cents. The transaction was a mistake I hade it canceled the merchant refunded it.now the issue is the refund was made and it didnt credit back to the balance. It showed in the history credited to the account but not to the balance.\n\nSo as a follow up I called the support number through the account app under help and spoke with CSR.\n\nI explained the situation and the CSR replied that it was still pending. I told them that on my account it showed it was posted cause it literally showed posted medicated by it lite up green with plus sign and by clicking it it shows the status was posted not pending. I asked them to please elaborate and they pointed to XXXX other transactions that where made at the same merchant but declined and pending but also unrelated and for different amounts as proof that the refund was pending. \n\nThis is where it gets confusing but I will try to explain. I was in the middle of a shopping order for a customer which was XXXX XXXX for XXXX and I payed with direct card which is my pay card instead of XXXX red card which is their customer card for orders. I did this by mistake which is why it was canceled and refunded I tried to purchase a gallon of milk after which was for me personally for XXXX I was declined twice for no reason trying to make that purchase and those where the tractions that where pending however those where the merchant processing the refund according to the CSR.\n\nThe issue is they blatantly lied ignored my protests and released my call without even saying why they where releasing it or giving me any further information I was upset so I just let it go its only {$6.00} so whatever.\n\nWell fast forward to today I called in somehow I got the same CSR she recognized me when I verified my name and email address when I went to answer the security questions she asked me the same ones as before when I called I gave the same answer but she kept asking all of my security questions intentionally drawing out the security verification request one she asked me however I couldnt remember and I said as much despite having answered all her other questions she said that she couldnt proceed with the call and that she would send me an email to change the questions which I was upset but I thought fine Ill just reset them and call back well no she suspended my account pending if verification with no option to reset my security questions flatly renewing me access to my funds without my permission and without even explaining as much she just flat out lied. \n\nthey asked me the security questions which I answered but I added that I couldnt remember exactly what I put in. She then told me that she would send me an email to reset them and hung up on me. I was upset but i thought fine Ill reset them but that was a lie too Because she flat out lied and suspended my entire account pending id verification there was no option to reset my security questions at all.\n\nI am not a lawyer but Im pretty sure its illegal for someone dealing with your money to flat out lie to you and beside to unapologetically refuse to even try to resolve problems their service are causing. On top of all of this I asked to speak with a supervisor multiple times in both of these interactions and was told that they will send me a email to escalate it I did receive the email but its just a link to XXXX calendar no added information no explanation of how to proceed so its just shady and evasive and suspicious. I am already in the process of moving my pay services to another account not provided by this company but meantime Im still stuck with trying to figure out what to do about the money they have tied up in their services. \n\n\n\nKind Regards, XXXX XXXX XXXX","date_sent_to_company":"2025-01-15T02:43:17.000Z","issue":"Problem with a purchase or transfer","sub_product":"Payroll card","zip_code":"357XX","tags":null,"has_narrative":true,"complaint_id":"11519433","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Payfare International Inc.","date_received":"2025-01-15T01:05:34.000Z","state":"AL","company_public_response":null,"sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"complaint_what_happened":["Well fast forward to today I <em>called</em> in somehow I got the same CSR she recognized me when I verified my name and email address when I went to answer the <em>security</em> <em>questions</em> she asked me the same ones as before when I <em>called</em> I gave the same answer but she kept asking all of my <em>security</em> <em>questions</em> intentionally drawing out the <em>security</em> verification request one she asked me however I <em>couldnt</em> remember and I said as much despite having answered all her other <em>questions</em> she said that she <em>couldnt</em> proceed with"]},"sort":[18.620234,"11519433"]},{"_index":"complaint-public-v1","_id":"7383994","_score":18.589333,"_source":{"product":"Checking or savings account","complaint_what_happened":"About a week and a half ago I called Regions Bank to close my account as I no longer live near a branch. The first representative told me I could only close an account in person and when I told her that wasnt possible she hung up on me. I called back and the second representative told me I could close the account by phone once the balance was under {$1000.00}. I then went through their verification for my other XXXX XXXX  account so I could make a direct transfer of the remaining funds. Once the other bank was verified I proceeded to try and withdraw the money. They blocked the withdrawal. So I called a THIRD time and they told me that they couldnt remove the block without me going to a branch. I explained AGAIN that I lived almost XXXX miles from the closest branch and wasnt making an XXXX roundtrip journey. I asked to talk to a supervisor. The representative first told I couldn't speak to anyone else. I kept insisting, so she tried EIGHT times to put me through to someone who could help me. After 45 minutes on the phone we both gave up. About 2 hours later they then RESCINDED my verification I had already completed, then blocked all online access to my account. I couldn't even check my balance or transactions. I called for a FOURTH time, this time to remove the block on my online account and they told me they couldnt give me access without going to a branch, because they couldnt verify my identity. This was after they had taken me through two levels of security questions, the second including the street I lived on almost 25 years ago and the age range of my ex-husband. I was left with no other option but to withdraw the money from the ATM, costing me {$5.00} for each withdrawal for a total of {$35.00} in fees, when I could have made a direct transfer for only {$3.00}. They have FINALLY closed my account after two more calls, bringing me to 6 CALLS and 7 trips to the ATM in order to close my account, all of this to withdraw less than {$2000.00}. Insane.","date_sent_to_company":"2023-08-10T18:39:49.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"680XX","tags":null,"has_narrative":true,"complaint_id":"7383994","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"REGIONS FINANCIAL CORPORATION","date_received":"2023-08-10T18:27:31.000Z","state":"NE","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["I <em>couldn't</em> even check my balance or transactions. I <em>called</em> for a FOURTH time, this time to remove the block on my online account and they <em>told</em> me they <em>couldnt</em> give me access without going to a branch, because they <em>couldnt</em> verify my identity. This was after they had taken me through two levels of <em>security</em> <em>questions</em>, the second including the street I lived on almost 25 years ago and the age range of my ex-husband."]},"sort":[18.589333,"7383994"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":655,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":655}]}},"product":{"doc_count":655,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking or savings account","doc_count":214,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking account","doc_count":165},{"key":"Savings account","doc_count":30},{"key":"Other banking product or service","doc_count":15},{"key":"CD (Certificate of Deposit)","doc_count":4}]}},{"key":"Credit card or prepaid 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