{"took":398,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":2,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"2759997","_score":20.351149,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"HI, \nMy name is XXXX XXXX XXXX XXXX \nOn XX/XX/XXXX I made several sales of Bitcoin for a total amount of XXXX which was deposited into my USD wallet. I was able to withdraw XXXX Of it before an error saying more information was necessary before I could continue to withdraw my money. \n\nI have an associated XXXX account that is about 15 years old by now. Attached to the account along with two bank accounts all in my name as well as two debit cards. \nI submitted my ID and verified my account information and social security number months before I began trading. \n\nThe system began requesting the same information again now that i have money to withdraw. \nWhen I try to verify my very simple information (billing address last four of social) \nThe software fails to verify my identity and I am sent back to the home page to try again in 8 hours. \nIt has now been 11 days of me attempting to verify my own identity which i had already verified previous to getting large amounts of money into the account.  Now that I am trying to withdraw they are hiding behind my inability to verify my identity as to why they are holding my funds hostage.  They will also not allow me to convert the USD currency back into bitcoin or some other cryptocurrency s that I could transfer it out of my account. \nI have submitted support tickets \nand got unhelpful responses like the following \n\n\"On XX/XX/XXXX at XXXX PST \"Coinbase Support\"  wrote:\n\nHi,\n\nIm sorry to hear that you are still having difficulty verifying your ID through the quiz. As I mentioned we use a third party to facilitate the quiz, and sometimes they just dont have enough or up-to-date information.\n\nIf youve tried several times and still cant successfully complete the quiz, unfortunately there may just not be enough information to verify you at this time.\n\nYou are welcome to continue trying to take the quiz as often as youd like (there is a limit to the number of times you can try per day), as it is possible that the information may update and you could pass. You may also want to try entering different variations of your address, as that is one of the most common causes of not passing the quiz.\n\nIn some cases, this verification may be required to continue purchasing through Coinbase. However, in many cases it is not required, and you should still be able to purchase digital currency up to your daily limit with an unverified account as well as use many of Coinbases features for buying, selling and transferring digital currency.\n\nIn the future we may be able to implement a different method for verifying identity, but at this time we cannot manually verify your ID.\n\nAgain Im sorry for the difficulty with the quiz. Thank you for using Coinbase.\n\nFor other concerns, please dont hesitate to contact us or you can simply visit https://support.coinbase.com/\n\nKind regards,\nXXXX\"\n\nThe problem with this is you get anywhere between 1-3 attempts every 24 hours to pass the quiz. \n\n\nKeep in mind.  I have verified accounts with other entities like XXXX, and XXXX \nSo there are other ways of \"verifying my identity\" to make sure everything is on the up and up. \n\nLong story short, i am not in the shadows i provided all forms of ID and verification I have complied with all regulations I pay taxes etc. \n\nMathematically speaking there are at least 20 different combinations of how to provide my very simple details in order to satisfy this ridiculous quiz. \nI responded to this unhelpful template response and have gotten no response.  I have tweeted them, direct messaged them via XXXX, emailed them, put up several other support tickets and have also called. I spent an hour and a half on hold for the person on the other line to be quite friendly and pleasant, tell me she was going to connect me directly to a support representative via email so that we could resolve the issue.  The email i received was simply her forwarding what i referenced above with a personal note \"thank you for calling coinbase\"\n\nto me this kind of irresponsible lack of transparency with handling peoples money by a financial institution is just completely unacceptable.  People have a right to know why their funds are being held up and why they are being forced to jump through hoops they had already jumped through prior to funding the account. \n\n\nEnclosed is the log of the support tickets and responses \nHere is the log of tickets and responses: \nXXXX XXXX\nXX/XX/XXXX XXXX Your site is saying it's unable to recognize me and it's likely I a a minor. This is untrue I already provided state issued identification. I am highly googlable and my info is correct. I am a cloud miner. I work at all access tickets. Last 4 are XXXX Please advise.\nCoinbase Support\nXX/XX/XXXX XXXX Thank you again for submitting your request to Coinbase. Our support agents are still hard at work getting to your case. In the meantime, this automated message may contain some useful information regarding your inquiry.\n\n\nAre you having issues uploading your ID to our system?\n\n\nIf youre having trouble verifying your ID, please take a look here for some helpful tips.\n\n\nYou may also upload your ID using our mobile smartphone app. You can download the app here:\n\n- XXXX\n\n- XXXX \n\nIf your ID does not match the country your account is set to, then it will be necessary to begin the country change process prior to uploading your ID. Click here for info on changing the country associated with your account.\n\n\nFound what you were looking for? Please visit this link to close your support request (you may need to use this link to log in first)\n\n\nOtherwise, we thank you for your patience, and we look forward to assisting you.\n\nXXXX XXXX\nXX/XX/XXXX XXXX\nhi i am within my sell and withdrawl limits, \ni have provided photo id \nsocial security number \nbank account \nand credit card verification \nI am unable to sell my litecoin at the high price. \nI am unable to withdraw my funds in my USD wallet. \nPlease advise. I had just received notification that trade limits were increased this seems a bit odd.\nXXXX\nXX/XX/XXXX XXXX\nThank you for contacting Coinbase support. Coinbase has experienced unprecedented levels of website traffic resulting in increased support wait times. The purpose of this notice is to explain how we are prioritizing our responses.\n\n\nOur first priority will be resolving trust and safety issues and payment issues. These specifically include:\n\n\n\nAccount compromises\n\nAccount lockouts (password resets, 2-factor authentication, device verification)\n\nDelayed payments or orders\n\nLost access to email address\n\nID verification preventing sell orders if you have a digital currency balance\n\n\nIf your issue is one of these priority issues::\n\n\n\nReview our Support Center content: https://support.coinbase.com/\n\nIf you are still unable to resolve your issue, reply to this message with as much detail as possible\n\n\nOur next priority will be the issues listed below. You can find solutions to these issues in our Support Center: https://support.coinbase.com/. Please carefully review the solutions presented in the Support Center as this will be quickest way to resolve your issue.\n\n\nThese issues include:\n\n\n\nNew account registration\n\nLimit increase requests\n\nID verification not related to lockouts, etc.\n\nBypassing 24-hour lock-out windows\n\nBuy and Sell restrictions\n\nCountry changes\n\nLinking new cards\n\nOrder cancellations\n\nBypassing transaction times\n\nReferral bonus inquiries\n\nDigital currency transactions external to Coinbase\n\nGeneral questions about Coinbase and digital currencies\n\n\nCoinbase is committed to providing excellent customer support. We are improving our systems to reduce the possibility of outages as well as increasing Support capacity. You can monitor the status of our site here: https://status.coinbase.com/\n\n\nWe know that being able to access our site is very important to you. Its equally important to us. Thanks for your patience with us as we grow with the digital currency community.\n\nXXXX XXXX\nXX/XX/XXXX XXXX\nHi\nYou have my ID my social, I have plenty of transaction history i am trying\nto sell my litecoin to make profit and you are preventing me from doing any\ntransaction on the site when i try to verify my identity it says you were\nunable to verify my identity most likely because i am a minor.\nPlease advise i can provide whatever documentation to prove i am me but you\nhave 2 bank accounts a credit card a debit card and my photo id and social\nso i dont get it.\n\nMy limits have not even been reached yet.\n[image: Inline image 1]\nAttachments | image.png\nXXXX\nXX/XX/XXXX XXXX\nHi,\n\n\nThank you for contacting Coinbase Support.\n\n\nIm sorry to hear that youre having difficulty verifying your ID through the ID quiz. We use a third party service to offer the quiz, and there are several reasons why it may not succeed on your first attempt.\n\n\nI definitely want to help you complete the quiz, and here are the most common reasons and solutions that may allow you to do so successfully:\n\n\n1  If you have recently changed your address or made other changes in your identifying information, it may not be recognized. For example, as a US resident you may have received a new Social Security Number which may not be recognized yet. In these cases, you may be able to verify your ID by using your previous address or information.\n\n\n2  The address you entered may be right, but the quiz still says its invalid. If this happens you may need to try different variations on your address, for example including the apartment number on a separate line or the first line, or only entering the apartment/unit number and not the words apt or unit.\n\n\n3  All information must appear exactly as it does on your legal documents. Youll want to be sure youre using your full legal name, and not a nickname, for example.\n\n\n4  There may just not be enough information on record to sufficiently verify your identity at this time. This usually affects our younger customers more often. Unfortunately, theres not much to be done in these cases but to continue trying the quiz, possibly with some variations of the information to be sure its not just an address issue.\n\n\nI know how frustrating it can be when the information youre entering is correct, but not being recognized by the quiz. I also recommend that you continue to try the ID quiz periodically, as it may just take some time for your information to be added or updated to the system.\n\n\nThank you for choosing Coinbase.\n\n\nFor other concerns, please dont hesitate to contact us or you can simply visit https://support.coinbase.com/\n\n\nKind regards,\n\nXXXX XXXX XXXX\nXX/XX/XXXX XXXX\nJust took the quiz and matched everything exactly as it is on my ID.\nNone of your solutions are valid.\nXXXX me XXXX XXXX I have XXXX XXXX and XXXX all of which point to my address and\nverify my employment. You are holding my money hostage and preventing me\nfrom exiting positions when I can be most profitable. I have not even\nreached my agreed limits. Release the holds or I will seek legal counsel.\nThis isnt right.\nXXXX XXXX\nXX/XX/XXXX XXXX\nIt says on your site I can sell XXXX worth of crypto a week I have not sold\nanywhere near that. Also what does that have to do with me withdrawing my\nown money into my bank account??? How long is the hold when can I make the\nnext trade of any kind? Why is there a hold when I have not breached my\nlimits. Do i need to contact that fcc sec attorney general and any\ngovernment entity that will hear me?\n\nIt's not my fault your third party site is ertoring out. And as your email\nclearly states it's not just with me. I've presented government issued Id.\nI live at the address on my ID and I presented the correct information\nduring the test. I can provide further proof of my identity but i have\nrights to my money. I want answers.\nXXXX\nXX/XX/XXXX XXXX\nHi,\n\n\nIm sorry to hear that you are still having difficulty verifying your ID through the quiz. As I mentioned we use a third party to facilitate the quiz, and sometimes they just dont have enough or up-to-date information.\n\n\nIf youve tried several times and still cant successfully complete the quiz, unfortunately there may just not be enough information to verify you at this time.\n\n\nYou are welcome to continue trying to take the quiz as often as youd like (there is a limit to the number of times you can try per day), as it is possible that the information may update and you could pass. You may also want to try entering different variations of your address, as that is one of the most common causes of not passing the quiz.\n\n\nIn some cases, this verification may be required to continue purchasing through Coinbase. However, in many cases it is not required, and you should still be able to purchase digital currency up to your daily limit with an unverified account as well as use many of Coinbases features for buying, selling and transferring digital currency.\n\n\nIn the future we may be able to implement a different method for verifying identity, but at this time we cannot manually verify your ID.\n\n\nAgain Im sorry for the difficulty with the quiz. Thank you for using Coinbase.\n\n\nFor other concerns, please dont hesitate to contact us or you can simply visit https://support.coinbase.com/\n\n\nKind regards,\n\nXXXX XXXX\nXX/XX/XXXX XXXX\nHey thanks for calling in today\n\nXXXX XXXX\nXX/XX/XXXX XXXX\nthis is incorrect i have passed the quiz before.Is that what i waited an\nhour and a half on hold for?\nXXXX XXXX\nXX/XX/XXXX XXXX\nI am verified at OTHER EXCHANGES LIKE YOUR COMPETITOR XXXX please explain\nwhy are you holding on to my funds. Its very easy to verify my identity\nthere are other institutions that can verify me just fine. Stop saying you\nare unable to verify my identity. its something else.\n\nAnother:\n\nXXXX XXXX\nXX/XX/XXXX XXXX\nHi, \nI got a generic response to my question in regards to the \"photo ID quiz\" \nthe responses i received were invalid. \nI am highly XXXX i am a XXXX XXXX so my name is everywhere on the internet, i do business out of my home which is the address on my ID, also all over the internet. \n\nI am well within my buy and sell limits, it says i have XXXX left but you are not allowing me to make any moves with my funds. \nI have over 3k in USD from a sale i made. I need to withdraw it into my bank account. \nThis is also not being allowed. \nYou do not specify any limits to withdrawing your own money back into your account. So when can i withdraw my own money back into my account?\n\nXXXX\nXX/XX/XXXX XXXX\nThank you for submitting your request.\n\n\nAre you having difficulty verifying your ID through the ID quiz? There are several reasons why it may not succeed on your first attempt:\n\n\n1  If you have recently changed your address or made other changes in your identifying information, we may not recognize you. For example, as a US resident you may have received a new Social Security Number (SSN). In these cases, you may be able to verify your ID by using your previous address or information.\n\n\n2  The address you entered may be correct, but the quiz still says its invalid. If this happens you may need to try different variations on your address, for example including the apartment number on a separate line or the first line, or only entering the apartment/unit number and not the words apt or unit.\n\n\n3  All information must appear exactly as it does on your legal documents. Youll want to be sure youre using your full legal name, and not a nickname, for example and entering your first and last names in the appropriate fields.\n\n\n4  There may not be enough information on record to sufficiently verify your identity at this time. This affects our younger customers more often. Unfortunately, theres not much to be done in these cases but to continue trying the quiz, possibly with some variations of the information to be sure its not an address issue.\n\n\nWe recommend you continue to try the ID quiz periodically, as it may be updated in the system after some time.\n\n\nIn some cases, this verification may be required to continue purchasing through Coinbase. However, in many cases it is not required, and you should still be able to purchase digital currency up to your daily limit as well as use many of Coinbase features for buying, selling and transferring digital currency.\n\n\nThank you for choosing Coinbase. If you need further assistance or information, please reply to this message and well be in touch as soon as possible.\n\nXXXX XXXX\nXX/XX/XXXX XXXX\nHi you are not answering my question. I was not told prior to depositing my\nfunds that there was any possibility I would not be able to withdraw my own\nusd back into my account. The message only began during this recent price\nsurge. Before that I was reading freely for months because you had already\nverified my account. Are you saying you are holding on to my funds\nindefinitely????\nXXXX XXXX\nXX/XX/XXXX XXXX\nHi, \nI have a verified state issued license on file. \nI have also passed the ID quiz \nThats how my usd wallet was enabled in the first place. \nI have been unable to make any transactions since XX/XX/XXXX.\n\nI try re uploading my documents to just repeat the proccess and your server just keeps erroring out regardless as to what time I try. \nYou also restrict the attempts so after 2 failures on your end i have to wait another 24 hours to try to get my money out. \n\nThis is a very weird thing. \nThe only reason I trusted you enough to transfer large quantities of currency with your exchange was under the safety of knowing I had certain limits that were agreed upon ahead of time. Now i just have USD stuck in your exchange and I have no control over how to get it out now. I ask that you please release my account given the fact that it is verified I am a US citizen and I pay taxes. Or allow me to re exchange my USD for a crypto and move it out of your exchange to cash out. \n\nIts not right to just hold your customers money hostage without giving them a proper reason or some sort of support.\nCoinbase Support\nXX/XX/XXXX XXXX Thank you again for submitting your request to Coinbase. Our support agents are still hard at work getting to your case. In the meantime, this automated message may contain some useful information regarding your inquiry.\n\n\nAre you having issues uploading your ID to our system?\n\n\nIf youre having trouble verifying your ID, please take a look here for some helpful tips.\n\n\nYou may also upload your ID using our mobile smartphone app. You can download the app here:\n\n- XXXX\n\n- XXXX\n\n\nIf your ID does not match the country your account is set to, then it will be necessary to begin the country change process prior to uploading your ID. Click here for info on changing the country associated with your account.\n\n\nFound what you were looking for? Please visit this link to close your support request (you may need to use this link to log in first)\n\n\nOtherwise, we thank you for your patience, and we look forward to assisting you.\n\nXXXX XXXX\nXX/XX/XXXX XXXX\nupdate. \ni reuploaded my ID \nafter 100 attempts over the course of a few days i got a successful id verification email saying i was free to buy currency. I attempt to convert my funds in the USd wallet into ether btc or litecoin all fail i get the same error ive been getting. \nAttachments | 1.PNG\nXXXX XXXX\nXX/XX/XXXX XXXX\nI then go to the url \nwww.coinbase.com/XXXX \nas instructed thinking ok this is a clean clear new scan of my ID should work in passing the quiz... get this error.\nAttachments | 3.PNG\nXXXX XXXX\nXX/XX/XXXX XXXX\nI go to www.coinbase.com/XXXX \nand get this even though no attempts were made yet other than the successful uploading of the ID\nAttachments | 2.PNG\n\nXXXX XXXX\nXX/XX/XXXX XXXX\nHello\nI recently completed a sale of some bitcoin i had in my account for about\n7500 dollars. I was able to withdraw about 3500 of it when i started\ngetting a message saying that I needed to complete more information\nwww.coinbase.comXXXX.\n\nThis was surprising as I had a fully verified account before I started\ntrading.\nI did this on purpose as I did not want to do lots of transactions or have\na lot of money sitting in an account where it would be possible for the\nfunds to be held hostage as they are being held at this moment.\n\nI have provided my information several times\ni resubmitted my IDs only for the verification to fail\nyet it says i have a verified california id document on file.\nI can provide whatever data u need to verify my identity I am in california\njust a few hours away from your home office.\n\n\nPlease allow me to withdraw my USD funds into my bank account\nOr at least allow me to convert into some sort of crypto u offer ether\nlitecoin or bitcoin and allow me to move it off your exchange.\n\nthis is not right to not be fully transparent with your patrons and tell us\nwhats really going on, these are the holidays and people are trying to get\ntheir cash out to take care of their families...i really do need my funds\nso I would appreciate some sort of response that is not a preconceived form\nresponse that helps no one and frustrates this end user.\n\nPlease do the right thing and respond with some sort of actual solution\nrather than \"trying the quiz again with various variations of how the\naddress should be typed\"\nyou only give us 2 chances every 24 hours... getting every variation of ave\navenue apt apartment suite etc it could take weeks before i get my money\nout.\n\nI exist. I am a citizen of the united states. you do business in the united\nstates.\nyour customers have rights too. please i implore you treat us like human\nbeings and provide a solution or a legitimate reason why this is happening.\n\nthank you\n\n-- \nXXXX XXXX \nXXXX XXXX XXXX","date_sent_to_company":"2017-12-19T18:52:53.000Z","issue":"Other transaction problem","sub_product":"Virtual currency","zip_code":"90034","tags":null,"has_narrative":true,"complaint_id":"2759997","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Coinbase, Inc.","date_received":"2017-12-19T18:23:46.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Are you having difficulty verifying your ID through the ID <em>quiz</em>? There are several reasons why it may not succeed on your <em>first</em> attempt:\n\n\n1  If you have recently changed your address or made other changes in your identifying information, we may not recognize you. For example, as a US resident you may have received a new Social <em>Security</em> Number (SSN)."]},"sort":[20.351149,"2759997"]},{"_index":"complaint-public-v1","_id":"2912531","_score":10.145757,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XX/XX/XXXX To whom it may concern : On XX/XX/XXXX I called Equifax to request a full copy of my credit report, as well as I wanted to pay for my credit score.\n\nFor starters, I feel that my phone number is set up so that every time I call Equifax, I hit road blocks, my calls always go to the XXXX, or XXXX, somewhere out of the United States, every time this happens.\n\nI always ask for them to please transfer me to a United States representative, then I have to wait for long periods of time, I get hung up on after waiting at times, and I have to call again, and again, and again.\n\nI feel that my calls are intentionally being sent global, due to the fact that I have had to make, many, many, many complaints against Equifax to several agencies, for Equifaxs fraudulent, deceptive, malicious handling of my credit file for at least the past 6 years.\n\nAs well as I have had to have several attorneys to write them within the past 2 years, regarding their malicious deeds.\n\nOn XX/XX/XXXX when I called, my call went to it seems XXXX, I requested a United States representative, then I had to wait, and wait, so I hung up and called back.\n\nAgain, my call went to XXXX, but I was able to get this person to transfer my call to the United States.\n\nThe United States representative that I spoke to, I explained to her that I was calling to request a copy of my credit report, and I wanted to pay for my credit score.\n\nThe Equifax representative asked me all sorts of questions to verified who I was, then she asked me to wait on hold, after the wait, when she came back on the line, she decided that she wanted to charge me for my credit report as well.\n\nAt the beginning of my call, I had explained to the representative, that I was denied credit by XXXX XXXX, for their XXXX card recently, and I had been told by XXXX   that I could receive a free copy of my credit report.\n\nAs well as I have not received my yearly free copy of my credit report from Equifax.\n\nThe representative insisted that I needed to pay for my credit report, she was not willing to understand that I was eligible for a full free copy of my report.\n\nI asked the representative to please let me speak to a supervisor, she got a male on the phone, who claimed to be a supervisor, and from the time he got on the phone, with the way he was treating me, I could tell that he wasnt listening to anything that I was saying, he was going right along with the female representative that got him on the phone, as a supposed supervisor, all he did was give me a hard time.\n\nHe began by telling me that I had already received 5 copies of my credit report already for the year, which was not at all true, and he said that he was not able to provide me with a copy of my credit report, whether I purchased one or not, I could not get my credit report.\n\nHe also put me through this security question quiz, he first asked me for my social security number, I gave it to him, he then asked me to name 3 credit cards that I have, and the balances, I provided the information to him for nothing, because he had already asked me for my social security number, and the rep prior to him had also verified who I was. Basically they had me on the phone just for harassment purposes only, the so called supervisor did not sound at all genuine.\n\nI am noticing, more and more, that every time now, when I call Equifax for my credit report, or score there is always a problem. They lie to me and tell me that I will be receiving the credit report, or the score that I had paid them for in 7 to 10 business days, and they have not been sending me the reports.\n\nOr they claim that due to the fact that I complained on them, I have open disputes, and they cant provide me with a report until the dispute is done.\n\nEven when I dont have open disputes, there is always some reason why I am not getting them to send me my credit reports, or my score, and as stated previously, even if I had paid for the score, they take my money, and dont send me the score in the mail, I have had to contact my card providers on more than one occasion to get my money back.\n\nI have had to call my bank or credit card company on more than one occasion to request a refund for the money that I paid for the credit score, because they charge my cards, but they dont send me my reports or score, as I have requested.\n\nWhat they are also doing to me when I call to request a credit report or my credit score, is they claim that they have to do a further security check on me, they say that there are a few questions that they need to ask me. They will ask me questions as to items on my credit report, such as did you purchases a vehicle between certain dates, then they name vehicles, and I have to choose the right one, or they ask me to name 3 credit accounts on my credit file, and even when I provide them with the correct answers, they claim that I am wrong, and they refuse to continue speaking to me, and they refuse to give me the report or credit score that I called them for, then they end the call, this has happened over and over to me since last year.\n\nI can understand verifications, and I provide them with everything that they ask from me, but what they are doing to me now, is harassment, no matter how they verify my information, they refuse to provide me with my credit report, or score.\n\nWhat they have done pretty much for the past few years, especially all of last year, out of spite, is when I have filed some sort of complaint against them, and I have had to file many, because of all of the deceptive, fraudulent things they have been doing with my credit file, is they refuse to send me a full credit report, what they do, is they might send me a one, two, or three page report, depending on where the Item that I had complained about, fell on the report pages, but they will not send me my full credit report, as I have been requesting.\n\nNow I see that they are not trying to provide me with a credit report, at all.\n\nThey have also been spiteing me for years now, by doing whatever false fraudulent deception that they can do and get away with, to keep my credit score as low as possible, even though they know that my credit score should be much, much higher than where they have spitefully been keeping it for the past few years.\n\nIve applied for credit and been denied, due to the fact that Equifax continues to refuse to raise my credit score as high as where it should rightfully be.\n\nFor years now, they have been applying ( some of their Equifax rating codes ) that do not apply to me, and my credit file, yet they use their deceptive codes on my file, to keep my score in the toilet, I have complained, and complained, and complained, yet they still continue with their vindictive harassment practices.\n\nDue to the fact of my having to fight Equifax for the past few years, for them insisting on reporting false fraudulent information on my credit file, and them refusing to remove it.\n\nOr the fact of them removing my {$50000.00} plus dollars of paid off school loans off of my credit file, loans that had raised my credit score.\n\nAnd the representatives at Equifax removed, and erased the paid off loans off of my credit file thereby drastically intentionally lowering my credit score.\n\nThey had no valid reason for removing the loans off of my credit file, they were reporting the loans incorrectly, they were reporting the loans as though they were transferred and differed when they werent, they were fully paid off, and I asked disputed and asked them to correct the false information that they were reporting about my loans, and instead, they completely took the loans off of my credit file.\n\nAnd I have had other false derogatory information on my credit file that was not even mines, such as wrong addresses, where I have never lived, medical collection accounts that werent even mines, or for people that I didnt even know, as well as other collection accounts, and when I fight and get this fraudulent information, my credit score still wasnt raised. When they put false fraudulent information on my credit file, they take big chunks out of my score, even when the false lies that they had placed on my credit files have been removed, my score is still low, always in the toilet.\n\nThey have just continued to do so many treacherous things to my credit file, and my score for the past few years.\n\nIn XX/XX/XXXX I had contacted your agency, because Equifax was reporting my correct social security number on my credit file, as well as they were also reporting and attaching a fraudulent social security number onto my credit file.\n\nA social security number in which they refused to remove off of my file, the fraudulent number that they were reporting, the only difference in that number and my social security number, was that my social began with a 5, and the fraudulent number began with a 4, but everything else was the same as mine.\n\nAnd I always had concern that they had, had that fraudulent number on my credit file for not so good purposes.\n\nEquifax reported this fraudulent number on my credit file for over a year, no matter how many times I disputed the fraudulent social security number on my credit file.\n\nNo matter who I contacted at Equifax to have it removed, no matter what agency I disputed this information with, Equifax insisted on leaving this fraudulent number on my credit file. Equifax did not remove the fraudulent number off of my credit file, until I contacted your agency in XX/XX/XXXX.\n\nAnd even though the fraudulent social security number was no longer showing on the reports that I had received since XX/XX/XXXX, I always felt that somehow in their data base, the number was still there linked to my credit file.\n\nFast forward to last year XX/XX/XXXX, my Equifax credit file was one of the ones that got hacked into, and the representatives at Equifax did not advise me that my credit information had been breached.\n\nThe representatives at Equifax knew that my credit information had been breached, and they didnt tell me anything until months later after the breach took place.\n\nAlso, Equifax has been placing Alerts onto my credit file without my knowledge, or consent. They block my credit, and then they notify the other bureaus to do the same, without me knowing anything, and they repeatedly do this, even though I ask them not to. And when they do this, they lie to the other bureaus, claiming that I requested the alerts be placed onto my credit files, when in actuality, I did not.\n\nI request at every telephone call that I place to Equifax, that they make sure that there are no phone numbers on my credit file, then I find that they are not honoring my request, even though they tell me that they are, I find that my telephone number that is unlisted, is being placed onto my credit file.\n\nI tell them that I dont want to be blocked from promotions, I want the promotional offers, and then I find out that they have blocked me any way from the promotions.\n\nLast XX/XX/XXXX, I went before a judge and had my name legally changed from my married name, to my maiden name, and I notified, and provided Equifax as well as the other credit bureaus with the legal documentation from the Judge of the court.\n\nEquifax has my full legal name as it is now, and I asked that they record my name on my credit file, not showing my full middle name, only the initial if necessary.\n\nIf possible I would prefer my middle name and initial to be removed.\n\nAnd even though Equifax allowed my credit information to be previously breached last year in XX/XX/XXXX, they have not honored my request regarding my name change.\n\nWhat they have done instead, is that they have placed my full new legal name including my middle name onto my credit file, even though I asked them not to.\n\nThe malicious representatives at Equifax, are opening the door for my personal information to be breached once again.\n\nThey know what my former name was, they have all of the information on me, but instead of listing my name as I have requested, they have listed my full new legal name.\n\nAnd they have refused to remove my former name from my credit, they are using my former name as an AKA, formerly known as ( XXXX  ), I ask that they remove my former name from my credit file, and they have refused more than once.\n\nSo since XX/XX/XXXX, when I provided them with my new legal name, they have been putting all of my new information out there for all of the world to see, they are damaging my identity even further.\n\n( I have attached a copy of the page showing how they have my name listed on my credit file ).\n\n( And I have also attached a copy of the letter that I provided to Equifax regarding my name change ).\n\n( And I am also attaching a copy of a certified letter, dated XX/XX/XXXX, in which an attorney from the law office of XXXX XXXX XXXX XXXX. wrote to Equifax advising them of how they are harming me by not removing my former name from my credit file.\n\nEquifax should not have placed my former name on my credit file, since I provided them with documented proof of my legal name change in XX/XX/XXXX of this year ).\n\n( XXXX  ), my former name is not supposed to appear on my credit file at all, and on XX/XX/XXXX when I spoke to that useless supervisor XXXX, from ( team XXXX ), as he claimed.\n\nXXXX  told me that, ( XXXX ), was still listed on my credit file, and he refused to do anything about removing my former last name off of my credit file.\n\nAnd he also refused to contact whomever had the ability to take my former last name off of my credit file.\n\nIts not his life that is being messed up, so he just didnt care, all he wanted to know was that he was being a road block in my life.","date_sent_to_company":"2018-05-20T23:10:56.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"76063","tags":null,"has_narrative":true,"complaint_id":"2912531","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2018-05-20T22:57:40.000Z","state":"TX","company_public_response":null,"sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["He also put me through this <em>security</em> <em>question</em> <em>quiz</em>, he <em>first</em> <em>asked</em> me for my social <em>security</em> number, I gave it to him, he then <em>asked</em> me to name 3 credit cards that I have, and the balances, I provided the information to him for nothing, because he had already <em>asked</em> me for my social <em>security</em> number, and the rep prior to him had also verified who I was. Basically they had me on the phone just for harassment purposes only, the so called supervisor did not sound at all genuine."]},"sort":[10.145757,"2912531"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":2,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":2}]}},"product":{"doc_count":2,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting, credit repair services, or other personal consumer reports","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":1}]}},{"key":"Money transfer, virtual currency, or money service","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Virtual currency","doc_count":1}]}}]}},"issue":{"doc_count":2,"issue":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Other transaction problem","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Unable to get your credit report or credit score","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Other problem getting your report or credit score","doc_count":1}]}}]}},"timely":{"doc_count":2,"timely":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Yes","doc_count":2}]}},"company_response":{"doc_count":2,"company_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Closed with explanation","doc_count":1},{"key":"Closed with non-monetary relief","doc_count":1}]}},"submitted_via":{"doc_count":2,"submitted_via":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Web","doc_count":2}]}},"company":{"doc_count":2,"company":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Coinbase, Inc.","doc_count":1},{"key":"EQUIFAX, INC.","doc_count":1}]}},"state":{"doc_count":2,"state":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"CA","doc_count":1},{"key":"TX","doc_count":1}]}},"company_public_response":{"doc_count":2,"company_public_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},"tags":{"doc_count":2,"tags":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}}},"_meta":{"license":"CC0","last_updated":"2026-07-15T12:00:00-05:00","last_indexed":"2026-07-15T12:00:00-05:00","total_record_count":16469162,"is_data_stale":false,"has_data_issue":false,"break_points":{}}}