{"took":677,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":1102157,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"13108526","_score":35.264164,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am writing to formally raise a concern regarding a situation involving my former employer, Berkshire Bank, where I believe there may be a breach of proper security protocols and regulatory compliance standards. \n\nI was previously employed by Berkshire Bank and have since been formally terminated from my role as of XX/XX/year>. Despite my termination, I have been repeatedly contacted and asked to access or test features within the institutions online banking environment, specifically within their XXXX XXXX XXXX ( XXXX ) for security-related functionality. \n\nI believe this situation raises serious concerns, including but not limited to : Potential violation of internal and industry-standard information security practices Continued unauthorized access to sensitive systems post-termination Risk exposure to customer data or system integrity Lack of proper access revocation and system controls upon employee offboarding I respectfully request that the CFPB look into this matter to determine whether this institution is complying with appropriate consumer protection and cybersecurity standards. \n\nI am happy to provide any further details, documentation, or communication records related to this issue if needed. \n\nThank you for your time and attention.","date_sent_to_company":"2025-04-22T21:03:07.000Z","issue":"Managing an account","sub_product":"Other banking product or service","zip_code":"015XX","tags":null,"has_narrative":true,"complaint_id":"13108526","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BEACON FINANCIAL CORPORATION","date_received":"2025-04-22T20:31:38.000Z","state":"MA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["I believe this situation raises serious concerns, including but not limited to : Potential violation of internal and industry-standard information <em>security</em> <em>practices</em> <em>Continued</em> <em>unauthorized</em> <em>access</em> to <em>sensitive</em> systems <em>post-termination</em> Risk exposure to customer data or system integrity Lack of proper <em>access</em> revocation and system controls upon employee offboarding I respectfully request that the CFPB look into this matter to determine whether this institution is complying with appropriate consumer protection"]},"sort":[35.264164,"13108526"]},{"_index":"complaint-public-v1","_id":"18029116","_score":23.170187,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am filing this complaint to report data breach and subsequent misuse of my personal information. My personal and/or financial information was compromised due to inadequate data security practices by the responsible entity. As a result, my information was accessed and used without my authorization. \n\nFollowing the breach, unauthorized activity occurred involving my personal data, including fraudulent transactions and/or account misuse. I did not give consent for my information to be accessed, shared, or used in this manner. \n\nThis incident has caused financial loss, disruption of my accounts, time loss, emotional distress, and required corrective actions to secure my identity. I believe the responsible party failed to implement reasonable safeguards to protect sensitive consumer data and failed to prevent unauthorized access. \n\nI am requesting that the Federal Trade Commission document this incident, investigate the data security practices involved, and take appropriate enforcement action to prevent further harm to consumers.","date_sent_to_company":"2025-12-14T20:33:21.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"48221","tags":null,"has_narrative":true,"complaint_id":"18029116","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-12-14T20:16:55.000Z","state":"MI","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I believe the responsible party failed to implement reasonable safeguards to protect <em>sensitive</em> consumer data and failed to prevent <em>unauthorized</em> <em>access</em>. \n\nI am requesting that the Federal Trade Commission document this incident, investigate the data <em>security</em> <em>practices</em> involved, and take appropriate enforcement action to prevent further harm to consumers."]},"sort":[23.170187,"18029116"]},{"_index":"complaint-public-v1","_id":"18029117","_score":23.163456,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am filing this complaint to report data breach and subsequent misuse of my personal information. My personal and/or financial information was compromised due to inadequate data security practices by the responsible entity. As a result, my information was accessed and used without my authorization. \n\nFollowing the breach, unauthorized activity occurred involving my personal data, including fraudulent transactions and/or account misuse. I did not give consent for my information to be accessed, shared, or used in this manner. \n\nThis incident has caused financial loss, disruption of my accounts, time loss, emotional distress, and required corrective actions to secure my identity. I believe the responsible party failed to implement reasonable safeguards to protect sensitive consumer data and failed to prevent unauthorized access. \n\nI am requesting that the Federal Trade Commission document this incident, investigate the data security practices involved, and take appropriate enforcement action to prevent further harm to consumers.","date_sent_to_company":"2025-12-14T20:33:19.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"48221","tags":null,"has_narrative":true,"complaint_id":"18029117","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-12-14T20:32:54.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I believe the responsible party failed to implement reasonable safeguards to protect <em>sensitive</em> consumer data and failed to prevent <em>unauthorized</em> <em>access</em>. \n\nI am requesting that the Federal Trade Commission document this incident, investigate the data <em>security</em> <em>practices</em> involved, and take appropriate enforcement action to prevent further harm to consumers."]},"sort":[23.163456,"18029117"]},{"_index":"complaint-public-v1","_id":"18029118","_score":23.159334,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am filing this complaint to report data breach and subsequent misuse of my personal information. My personal and/or financial information was compromised due to inadequate data security practices by the responsible entity. As a result, my information was accessed and used without my authorization. \n\nFollowing the breach, unauthorized activity occurred involving my personal data, including fraudulent transactions and/or account misuse. I did not give consent for my information to be accessed, shared, or used in this manner. \n\nThis incident has caused financial loss, disruption of my accounts, time loss, emotional distress, and required corrective actions to secure my identity. I believe the responsible party failed to implement reasonable safeguards to protect sensitive consumer data and failed to prevent unauthorized access. \n\nI am requesting that the Federal Trade Commission document this incident, investigate the data security practices involved, and take appropriate enforcement action to prevent further harm to consumers.","date_sent_to_company":"2025-12-14T20:33:19.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"48221","tags":null,"has_narrative":true,"complaint_id":"18029118","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-12-14T20:32:54.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I believe the responsible party failed to implement reasonable safeguards to protect <em>sensitive</em> consumer data and failed to prevent <em>unauthorized</em> <em>access</em>. \n\nI am requesting that the Federal Trade Commission document this incident, investigate the data <em>security</em> <em>practices</em> involved, and take appropriate enforcement action to prevent further harm to consumers."]},"sort":[23.159334,"18029118"]},{"_index":"complaint-public-v1","_id":"19286417","_score":22.981606,"_source":{"product":"Debt collection","complaint_what_happened":"I am submitting this complaint to request investigation into a suspected unauthorized access, use, or disclosure of my Social Security number that I reasonably believe may be connected to a collection company. \n\nI did not have any known interactions or communications with this company prior to my Social Security number being disclosed and threatened to be disclosed by third parties. I was only recently made aware that an individual I believe may have obtained my Social Security number, XXXX XXXX, is or was employed by or associated with this collection company during the relevant time period. \n\nAfter learning of this employment connection, I subsequently received a phone call attempting to collect a debt from this same company. The timing of these events raised serious concerns for me regarding how my sensitive personal information may have been accessed or disclosed. \n\nI do not know at this time how my Social Security number was obtained. I am not asserting this as a confirmed fact, nor am I alleging wrongdoing. I am identifying XXXX XXXX solely as a person of interest for purposes of investigation, based on the employment connection and surrounding circumstances, and I am requesting that this matter be reviewed to determine whether any unauthorized access, viewing, use, or disclosure of my Social Security number occurred. \n\nI respectfully request that the company and the Bureau review internal access logs, account records, employee permissions, and data-handling practices to determine whether my Social Security number was accessed or disclosed without authorization. \n\nMy Social Security number is not publicly available and was not shared by me with third parties. I am seeking oversight and assistance in determining how this information was obtained and whether any applicable consumer protection, privacy, or data security obligations were violated. \n\n\nThank you for your attention to this matter and for your role in protecting consumers from unauthorized use of sensitive personal information.","date_sent_to_company":"2026-02-05T21:36:16.000Z","issue":"Threatened to contact someone or share information improperly","sub_product":"I do not know","zip_code":"761XX","tags":null,"has_narrative":true,"complaint_id":"19286417","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"I.C. System, Inc.","date_received":"2026-02-05T21:27:16.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Talked to a third-party about your debt"},"highlight":{"complaint_what_happened":["I respectfully request that the company and the Bureau review internal <em>access</em> logs, account records, employee permissions, and data-handling <em>practices</em> to determine whether my Social <em>Security</em> number was <em>accessed</em> or disclosed without authorization. \n\nMy Social <em>Security</em> number is not publicly available and was not shared by me with third parties."]},"sort":[22.981606,"19286417"]},{"_index":"complaint-public-v1","_id":"18822580","_score":22.509195,"_source":{"product":"Debt collection","complaint_what_happened":"Complaint Against Fair Collections and Outsourcing Original Creditor : XXXXXXXX XXXX XXXX  by XXXX XXXX XXXX XXXX Issue Type Attempt to collect debt not owed False representation of the character and legal status of a debt Continued collection activity after notice of dispute Improper third-party disclosures Complaint Summary Fair Collections and Outsourcing is attempting to collect a debt on behalf of XXXXXXXX XXXX XXXX managed by XXXX XXXX XXXX XXXX , that is not legally owed. I am the guarantor on the underlying residential lease. \nThe agreed lease term was XX/XX/XXXX through XX/XX/XXXXXXXX  ( 10-month term ). This lease term was confirmed in writing by property management. The tenant vacated the unit and returned all keys on XX/XX/XXXX. \nDespite termination of the lease, the creditor assessed unauthorized rent, utility charges, and late fees for XXXX and XX/XX/XXXX, then referred the disputed balance to Fair Collections and Outsourcing for collection. \n\nAccounting Facts Establishing No Debt Owed The landlords own ledger establishes that no debt exists : XX/XX/XXXXXXXX  : Ledger reflects a {$0.00} balance XX/XX/XXXXXXXX : Unauthorized post-termination charges posted totaling XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX} late fee assessed, treating XXXX as unpaid rent despite lease termination XX/XX/XXXX : Three credits labeled Credit 28 days totaling {$1500.00}, representing the security deposit improperly applied to post-lease rent Under Indiana law, rent is not owed after lease termination, and the security deposit must be returned, not applied to post-termination rent. \n\nLegal Violations by the Collection Agency By continuing to pursue this balance, Fair Collections and Outsourcing is engaging in : False representation of the character and legal status of a debt in violation of FDCPA 1692e Continued collection activity on a disputed debt that is not owed Improper third-party communications in violation of FDCPA 1692c ( b ) ( the collector has contacted other tenants regarding this disputed balance ) Notice Provided to Creditor and Collector Written documentation establishing that : the charges are not owed, and the security deposit of {$1500.00} is owed to me by the creditor was sent via USPS and received by XXXXXXXX XXXX XXXX XXXX XXXXXX/XX/XXXXXXXX XXXX this, collection activity has continued. \n\nRelated Regulatory Action A prior CFPB complaint against Fair Collections and Outsourcing was marked closed with feedback provided. \nHowever, CFPB Complaint # XXXX was referred to the Federal Trade Commission XXXX XX/XX/XXXX, reflecting the seriousness of the underlying conduct. \nThis complaint is submitted to ensure CFPB awareness of ongoing misrepresentation and continued collection activity regarding a debt that does not exist.","date_sent_to_company":"2026-01-19T06:21:59.000Z","issue":"Attempts to collect debt not owed","sub_product":"Rental debt","zip_code":"46307","tags":null,"has_narrative":true,"complaint_id":"18822580","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FAIR COLLECTIONS & OUTSOURCING, INC.","date_received":"2026-01-19T05:57:24.000Z","state":"IN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["rent is not owed after lease <em>termination</em>, and the <em>security</em> deposit must be returned, not applied to <em>post-termination</em> rent."]},"sort":[22.509195,"18822580"]},{"_index":"complaint-public-v1","_id":"18639111","_score":22.208082,"_source":{"product":"Debt collection","complaint_what_happened":"I had a month-to-month gym membership with XXXX XXXX, billed through XXXX XXXX XXXX. I used the services and paid while actively attending. \n\nIn XXXX, I stopped using the gym and took steps to cancel the membership. After I discontinued use and revoked authorization for further billing, recurring charges continued to be attempted. I contacted my bank, disputed the charges, and blocked the merchant. A dispute credit was issued, reflecting the end of authorized billing. \n\nDespite this, XXXX XXXX continued to assess recurring membership fees after termination and later aggregated those post-termination charges into a balance of approximately {$280.00}. No signed agreement authorizing indefinite billing or post-termination fees has been produced. \n\nIn XX/XX/year>, this amount was reported to the credit bureaus as a collection/charge-off, causing a significant credit score decrease. The reported balance is not based on services rendered after cancellation, but rather on continued billing after authorization was revoked. \n\nI am disputing the accuracy of this debt and the credit reporting. I am requesting that the company provide validation of the debt, including a complete itemization and a signed contract authorizing continued billing. Absent such proof, I am requesting deletion of the collection tradeline and correction of any inaccurate reporting.","date_sent_to_company":"2026-01-11T23:55:12.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"01801","tags":null,"has_narrative":true,"complaint_id":"18639111","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Kingston Data & Credit International Inc.","date_received":"2026-01-11T23:06:53.000Z","state":"MA","company_public_response":null,"sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["After I discontinued use and revoked authorization for further billing, recurring charges <em>continued</em> to be attempted. I contacted my bank, disputed the charges, and blocked the merchant. A dispute credit was issued, reflecting the end of authorized billing. \n\nDespite this, XXXX XXXX <em>continued</em> to assess recurring membership fees after <em>termination</em> and later aggregated those <em>post-termination</em> charges into a balance of approximately {$280.00}."]},"sort":[22.208082,"18639111"]},{"_index":"complaint-public-v1","_id":"12007702","_score":21.985472,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Dear Federal Trade Commission, I am writing to formally report a serious violation of my privacy and financial security due to the unauthorized access of my student loan records by DOGE ( Department of Governmental Education ). It has come to my attention that DOGE has gained access to sensitive Department of Education data, which includes my personal and financial information. This access has led to the exploitation of my student loan records, and I am deeply concerned about the legal and ethical ramifications of this breach. \n\nThis unauthorized access has resulted in the following violations : Privacy Invasion : DOGE has accessed my personal financial records without my consent. \n\nPotential Fraudulent Activity : My student loan status and repayment details have been manipulated or misused without my authorization. \n\nData Mismanagement : The Department of Education 's security measures have failed to prevent an unauthorized entity from obtaining my sensitive data.","date_sent_to_company":"2025-02-09T17:59:30.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"30078","tags":null,"has_narrative":true,"complaint_id":"12007702","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Nelnet, Inc.","date_received":"2025-02-09T17:48:19.000Z","state":"GA","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Data Mismanagement : The Department of Education 's <em>security</em> measures have failed to prevent an <em>unauthorized</em> entity from obtaining my <em>sensitive</em> data."]},"sort":[21.985472,"12007702"]},{"_index":"complaint-public-v1","_id":"18345026","_score":21.949007,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Complaint Summary : I am filing a complaint against Nissan Motor Acceptance Corporation ( NMAC ) for inaccurate and unlawful credit reporting related to an auto lease account.\n\nThe account was a 36-month auto lease opened on XX/XX/XXXX, with a scheduled termination in XXXX. The last payment was made on XX/XX/XXXX. Despite the lease having ended, NMAC continues to report the account as OPEN, continues to update the balance as recently as XX/XX/XXXX, and reports post-termination delinquency activity. \n\nThis reporting is factually impossible and constitutes unlawful re-aging, inaccurate account status reporting, and misleading payment history under the Fair Credit Reporting Act ( 15 U.S.C. 1681 ).\n\nSpecific issues include : Reporting the lease account as OPEN years after lease termination Updating balances in XXXX despite no payment activity since XXXX Reporting post-termination delinquency history, which can not legally occur after a lease expires Maintaining an active tradeline beyond the lease term without accurate verification I have disputed this account directly with the credit bureaus and with Nissan Motor Acceptance Corporation. The inaccurate reporting continues.\n\nI am requesting that the CFPB require Nissan Motor Acceptance Corporation to : Delete this tradeline from all consumer credit reports, or Produce full documentary verification, including the original signed lease agreement and a complete payment history justifying post-termination reporting Absent such verification, continued reporting is inaccurate and unlawful.","date_sent_to_company":"2025-12-29T17:51:09.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"77429","tags":"Servicemember","has_narrative":true,"complaint_id":"18345026","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"NISSAN MOTOR ACCEPTANCE COMPANY LLC","date_received":"2025-12-29T17:44:11.000Z","state":"TX","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["The account was a 36-month auto lease opened on XX/XX/XXXX, with a scheduled <em>termination</em> in XXXX. The last payment was made on XX/XX/XXXX. Despite the lease having ended, NMAC <em>continues</em> to report the account as OPEN, <em>continues</em> to update the balance as recently as XX/XX/XXXX, and reports <em>post-termination</em> delinquency activity."]},"sort":[21.949007,"18345026"]},{"_index":"complaint-public-v1","_id":"18912824","_score":21.8465,"_source":{"product":"Debt collection","complaint_what_happened":"I am submitting this complaint to formally report multiple financial institutions and lenders for unfair and deceptive acts and practices, data security failures, unauthorized disclosure of my personal and financial information, and continued violations of my consumer rights, despite notice and disputes. \n\nThe companies involved include XXXX XXXX, Capital One car loan for {$7300.00} and credit card for {$660.00}, XXXX XXXX  for {$680.00}, XXXX XXXX for {$13000.00} for XXXX, multiple XXXX loan accounts for {$970.00}, and XXXX.for {$1200.00}. \n\nNature of the Violations : Data Breach & Exposure of Personal Information My personally identifiable information ( PII ), including but not limited to my name, address, phone number, financial account data, and credit information, has been exposed, mishandled, and accessed without authorization. I was not properly notified in a timely manner, nor was adequate remediation provided. \n\nFailure to Safeguard Consumer Data These companies failed to implement and maintain reasonable security measures to protect my sensitive data, resulting in unauthorized access, risk of identity theft, and financial harm. \n\nUnfair and Deceptive Practices Several of these entities continued reporting, servicing, collecting, or maintaining accounts after disputes were submitted, failed to correct known inaccuracies, and continued harmful activity that violates federal consumer protection laws. \n\nContinued Violations After Notice Despite written and verbal disputes, these companiesparticularly XXXX and XXXX loan accountscontinued collection activity, reporting inaccuracies, and improper handling of my account, demonstrating willful noncompliance. \n\nFailure to Properly Investigate Disputes Required investigations under federal law were either not conducted, inadequately conducted, or ignored entirely.\n\nHarm Suffered : Emotional distress and anxiety Risk of identity theft and fraud Financial damage and credit impairment Loss of privacy and control over my personal data Time and resources spent attempting resolution","date_sent_to_company":"2026-01-22T04:01:18.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"I do not know","zip_code":"30215","tags":null,"has_narrative":true,"complaint_id":"18912824","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2026-01-22T03:40:22.000Z","state":"GA","company_public_response":null,"sub_issue":"Threatened or suggested your credit would be damaged"},"highlight":{"complaint_what_happened":["Failure to Safeguard Consumer Data These companies failed to implement and maintain reasonable <em>security</em> measures to protect my <em>sensitive</em> data, resulting in <em>unauthorized</em> <em>access</em>, risk of identity theft, and financial harm. \n\nUnfair and Deceptive <em>Practices</em> Several of these entities <em>continued</em> reporting, servicing, collecting, or maintaining accounts after disputes were submitted, failed to correct known inaccuracies, and <em>continued</em> harmful activity that violates federal consumer protection laws."]},"sort":[21.8465,"18912824"]},{"_index":"complaint-public-v1","_id":"15141354","_score":21.795158,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am filing this complaint because Experian is reporting multiple student loan accounts serviced by XXXX and owned by the U.S. Department of Education that have been subject to unauthorized access. In XXXX, the Department of Government Efficiency ( DOGE ), a federal office led by XXXX XXXX, was granted access to sensitive federal student loan data without my consent, which violates federal privacy laws and exposes my personal information to risk. \n\nDespite these privacy breaches and ongoing lawsuits regarding this unauthorized access, Experian continues to report these accounts on my credit report without addressing the security violations or my dispute requests. This inaccurate reporting harms my credit and exposes me to potential identity theft. I am seeking an investigation and removal or blocking of these accounts until the privacy issues are resolved. \n\n\nAdditionally, my personal identifying information was previously compromised in the XXXX XXXX  data breach, which exposed Social Security numbers and other sensitive details of millions of Americans, including myself. \n\nThe combination of these incidents places me at heightened risk for identity theft, fraud, and misuse of my personal and financial information. I am filing this report to document the unauthorized access, protect my rights under federal law, and request that any related inaccurate or unauthorized information be blocked or removed from my credit reports and financial records. \n\nI have filed an official Identity Theft Report with the Federal Trade Commission. The FTC report number is : [ XXXX ] Please consider this report as formal documentation of unauthorized access to my personal and student loan information. I request that you process my dispute in accordance with FCRA 605B and block or remove any accounts related to this identity theft.\n\nThank you for your prompt attention to this matter.","date_sent_to_company":"2025-08-08T00:22:39.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"85201","tags":null,"has_narrative":true,"complaint_id":"15141354","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-08-07T23:57:27.000Z","state":"AZ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["Despite these privacy breaches and ongoing lawsuits regarding this <em>unauthorized</em> <em>access</em>, Experian <em>continues</em> to report these accounts on my credit report without addressing the <em>security</em> violations or my dispute requests. This inaccurate reporting harms my credit and exposes me to potential identity theft. I am seeking an investigation and removal or blocking of these accounts until the privacy issues are resolved."]},"sort":[21.795158,"15141354"]},{"_index":"complaint-public-v1","_id":"12530333","_score":21.734913,"_source":{"product":"Student loan","complaint_what_happened":"I am writing to formally lodge a complaint concerning a serious breach of privacy and unauthorized access to my personal information related to my federal student loans. Recent events have raised significant concerns about the security and confidentiality of sensitive data held by the Department of Education ( ED ). In early XXXX, reports emerged indicating that personnel from the Department of Government Efficiency ( DOGE ), led by XXXX XXXX XXXX, were granted access to the Department of Educations internal systems containing personal and financial information of millions of student loan borrowers without my consent or my loan services consent. This access reportedly included sensitive data such as my personal social security number, loan balances, and repayment histories. Subsequent legal actions have been initiated by various organizations alleging that this access constitutes a violation of federal privacy laws and can have grounds for discharge of federal loans according to FERPA, Privacy Act of 1974, and the Federal Trade Commission Act : Section 5. I am requesting a thorough investigation into the circumstances surrounding DOGEs access to EDs internal systems and determine whether such access violated federal laws and regulations. I ask that data security measures be reviewed and enhance data security protocols to prevent unauthorized access to sensitive borrower information in the future. Notification and inform all affected borrowers about the breach, detailing the nature of the information accessed and the potential risks involved. Remedial measures, implement corrective actions to address any adverse effects on borrowers resulting from this breach, including safeguarding the integrity of loan forgiveness programs.","date_sent_to_company":"2025-03-19T02:28:58.000Z","issue":"Struggling to repay your loan","sub_product":"Federal student loan servicing","zip_code":"76137","tags":null,"has_narrative":true,"complaint_id":"12530333","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"MOHELA","date_received":"2025-03-19T00:55:54.000Z","state":"TX","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Problem with forgiveness, cancellation, or discharge"},"highlight":{"complaint_what_happened":["I am writing to formally lodge a complaint concerning a serious breach of privacy and <em>unauthorized</em> <em>access</em> to my personal information related to my federal student loans. Recent events have raised significant concerns about the <em>security</em> and confidentiality of <em>sensitive</em> data held by the Department of Education ( ED )."]},"sort":[21.734913,"12530333"]},{"_index":"complaint-public-v1","_id":"12725796","_score":21.233305,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX 's recent security breach revealed a significant lapse in oversight, as a ransomware attack compromised the personal information of over XXXX XXXX members and employees. Despite being breached as early as XX/XX/year>, it wasn't until XX/XX/year>, that XXXX detected the unauthorized access and took action, leaving sensitive data vulnerable for weeks. The lack of timely detection and inadequate cybersecurity measures allowed hackers to access critical personal details, including Social Security numbers and driver 's license information. Furthermore, the credit union 's failure to prevent such an attack reflects a troubling gap in its internal controls and oversight processes, raising serious concerns about how effectively XXXX is safeguarding its members ' data. While XXXX has since offered credit monitoring and taken steps to enhance security, the damage has already been done, and the incident underscores a dire need for stronger oversight and more proactive cybersecurity practices.","date_sent_to_company":"2025-03-30T02:48:26.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"633XX","tags":null,"has_narrative":true,"complaint_id":"12725796","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-03-30T02:47:53.000Z","state":"MO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information is missing that should be on the report"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX 's recent <em>security</em> breach revealed a significant lapse in oversight, as a ransomware attack compromised the personal information of over XXXX XXXX members and employees. Despite being breached as early as XX/XX/year>, it wasn't until XX/XX/year>, that XXXX detected the <em>unauthorized</em> <em>access</em> and took action, leaving <em>sensitive</em> data vulnerable for weeks."]},"sort":[21.233305,"12725796"]},{"_index":"complaint-public-v1","_id":"2660621","_score":21.221966,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I am told by equifax that I am a potential victim in their security breach. This improper protection of highly sensitive data opens me up to possibility that may include identity fraud, unauthorized credit usage, and unauthorized access to personal documents.","date_sent_to_company":"2017-09-09T07:28:09.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"20715","tags":null,"has_narrative":true,"complaint_id":"2660621","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-09-09T07:15:57.000Z","state":"MD","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["I am told by equifax that I am a potential victim in their <em>security</em> breach. This improper protection of highly <em>sensitive</em> data opens me up to possibility that may include identity fraud, <em>unauthorized</em> credit usage, and <em>unauthorized</em> <em>access</em> to personal documents."]},"sort":[21.221966,"2660621"]},{"_index":"complaint-public-v1","_id":"12725794","_score":21.211468,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX 's recent security breach revealed a significant lapse in oversight, as a ransomware attack compromised the personal information of over XXXX XXXX members and employees. Despite being breached as early as XX/XX/year>, it wasn't until XX/XX/year>, that XXXX detected the unauthorized access and took action, leaving sensitive data vulnerable for weeks. The lack of timely detection and inadequate cybersecurity measures allowed hackers to access critical personal details, including Social Security numbers and driver 's license information. Furthermore, the credit union 's failure to prevent such an attack reflects a troubling gap in its internal controls and oversight processes, raising serious concerns about how effectively XXXX is safeguarding its members ' data. While XXXX has since offered credit monitoring and taken steps to enhance security, the damage has already been done, and the incident underscores a dire need for stronger oversight and more proactive cybersecurity practices.","date_sent_to_company":"2025-03-30T02:48:25.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"633XX","tags":null,"has_narrative":true,"complaint_id":"12725794","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-03-30T02:47:53.000Z","state":"MO","company_public_response":null,"sub_issue":"Information is missing that should be on the report"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX 's recent <em>security</em> breach revealed a significant lapse in oversight, as a ransomware attack compromised the personal information of over XXXX XXXX members and employees. Despite being breached as early as XX/XX/year>, it wasn't until XX/XX/year>, that XXXX detected the <em>unauthorized</em> <em>access</em> and took action, leaving <em>sensitive</em> data vulnerable for weeks."]},"sort":[21.211468,"12725794"]},{"_index":"complaint-public-v1","_id":"12724931","_score":21.211468,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX 's recent security breach revealed a significant lapse in oversight, as a ransomware attack compromised the personal information of over XXXX XXXX members and employees. Despite being breached as early as XX/XX/year>, it wasn't until XX/XX/year>, that XXXX detected the unauthorized access and took action, leaving sensitive data vulnerable for weeks. The lack of timely detection and inadequate cybersecurity measures allowed hackers to access critical personal details, including Social Security numbers and driver 's license information. Furthermore, the XXXX XXXX 's failure to prevent such an attack reflects a troubling gap in its internal controls and oversight processes, raising serious concerns about how effectively XXXX is safeguarding its members ' data. While XXXX has since offered credit monitoring and taken steps to enhance security, the damage has already been done, and the incident underscores a dire need for stronger oversight and more proactive cybersecurity practices.","date_sent_to_company":"2025-03-30T02:48:22.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"633XX","tags":null,"has_narrative":true,"complaint_id":"12724931","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-03-30T02:47:53.000Z","state":"MO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information is missing that should be on the report"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX 's recent <em>security</em> breach revealed a significant lapse in oversight, as a ransomware attack compromised the personal information of over XXXX XXXX members and employees. Despite being breached as early as XX/XX/year>, it wasn't until XX/XX/year>, that XXXX detected the <em>unauthorized</em> <em>access</em> and took action, leaving <em>sensitive</em> data vulnerable for weeks."]},"sort":[21.211468,"12724931"]},{"_index":"complaint-public-v1","_id":"12477869","_score":21.18156,"_source":{"product":"Student loan","complaint_what_happened":"I am writing to file a formal complaint regarding the unauthorized access to my student loan information by XXXX XXXX and the Department of Government Efficiency. XXXX XXXX and the Department of Government Efficiency do not have authorization from the United States Congress or legal clearance to access my sensitive personal and financial information. This unauthorized access constitutes a serious breach of my privacy rights and potentially violates several federal statutes. I request that the CFPB investigate these allegations and discharge my student loans in full, releasing me from liability due to the breach of my privacy rights and information security. \n\n\nI recently discovered that my student loan information was accessed without my consent by XXXX XXXX and the Department of Government Efficiency. This information includes sensitive details such as my loan balance, payment history, and personal identifiable information ( PII ). I have reason to believe that this access was not authorized by any legal means and may have been facilitated through improper channels.\n\nLegal Violations : Family Educational Rights and Privacy Act ( FERPA ) : FERPA protects the privacy of student education records, including financial aid information, by requiring prior written consent before disclosing personally identifiable information to a third party. Unauthorized disclosure of such records without consent is a violation of FERPA. Although FERPA primarily applies to educational institutions, the unauthorized access by external entities like XXXX XXXX and government departments raises concerns about the handling and protection of student data by third parties. \n\nXXXXamm-Leach-Bliley Act ( GLBA ) : GLBA requires financial institutions, including those involved in student loan servicing, to implement robust security measures to protect against unauthorized access to consumer financial information. The unauthorized access to my student loan information may indicate a failure to comply with these security requirements.\n\nHigher Education Act ( HEA ) : Sections of the HEA regulate the use and disclosure of student financial aid information. Unauthorized access to this information may violate these provisions.\n\nRequest for Action I request that the CFPB investigate this matter to determine if any violations of federal privacy laws have occurred. Specifically, I ask that you : Investigate how XXXX XXXX and the Department of Government Efficiency accessed my student loan information.\n\nDetermine if any federal privacy laws, including FERPA and GLBA, were violated during this unauthorized access.\n\nTake appropriate enforcement actions against any parties found to have violated these laws.\n\nDischarge my student loans in full due to the breach of my privacy rights and information security. This discharge would be the only reasonable remedy for the harm caused by the unauthorized access and potential misuse of my sensitive financial information. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2025-03-15T01:45:16.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"83706","tags":null,"has_narrative":true,"complaint_id":"12477869","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"MOHELA","date_received":"2025-03-15T01:10:43.000Z","state":"ID","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Need information about your loan balance or loan terms"},"highlight":{"complaint_what_happened":["This discharge would be the only reasonable remedy for the harm caused by the <em>unauthorized</em> <em>access</em> and potential misuse of my <em>sensitive</em> financial information. \n\nSincerely, XXXX XXXX"]},"sort":[21.18156,"12477869"]},{"_index":"complaint-public-v1","_id":"8247397","_score":21.028667,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint regarding the Equifax data breach that occurred in XXXX. I recently discovered that my personal information was compromised during this incident, and I am deeply concerned about the potential consequences and risks associated with the unauthorized access to my sensitive data. \n\nDetails of the Data Breach : Date of Discovery : I became aware of the Equifax data breach 's impact on my personal information on XX/XX/XXXX. \nPersonal Information Compromised : The breach has exposed my sensitive personal information, including my name, Social Security number, birthdate, address, and, in some cases, driver 's license number. \nLack of Security Measures : It has come to my attention that Equifax failed to implement adequate security measures, allowing unauthorized access to a vast amount of personal data. This negligence raises serious concerns about the protection of consumer information. \nImpact and Potential Consequences : Identity Theft Risk : The compromised data puts me at an increased risk of identity theft, as it includes crucial information that can be exploited by malicious actors. \nFinancial Security Concerns : The breach may have severe implications for my financial security, as unauthorized access to my personal information could lead to fraudulent activities, unauthorized access to financial accounts, and other potentially harmful actions. \nRequest for Investigation and Remediation : Investigation : I request the Consumer Financial Protection Bureau to conduct a thorough investigation into Equifax 's handling of the data breach, including an assessment of their security protocols, response mechanisms, and measures taken to prevent such incidents. \nAccountability : Equifax should be held accountable for any negligence that led to the data breach and subsequent exposure of consumer information. I urge the CFPB to ensure that appropriate actions are taken to address any shortcomings in Equifax 's data protection practices. \nRemediation : As a consumer affected by the data breach, I seek assurance that Equifax will take necessary steps to mitigate the potential risks and provide adequate remediation measures, such as credit monitoring services and identity theft protection. \nI appreciate the Consumer Financial Protection Bureau 's dedication to safeguarding consumer interests, and I trust that your investigation will help address the concerns raised by the Equifax data breach. Please keep me informed of any developments regarding this matter. \n\nThank you for your attention to this serious issue.","date_sent_to_company":"2024-01-29T14:20:23.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"421XX","tags":null,"has_narrative":true,"complaint_id":"8247397","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-01-29T13:46:47.000Z","state":"KY","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Financial <em>Security</em> Concerns : The breach may have severe implications for my financial <em>security</em>, as <em>unauthorized</em> <em>access</em> to my personal information could lead to fraudulent activities, <em>unauthorized</em> <em>access</em> to financial accounts, and other potentially harmful actions."]},"sort":[21.028667,"8247397"]},{"_index":"complaint-public-v1","_id":"12452558","_score":20.973282,"_source":{"product":"Student loan","complaint_what_happened":"What happened? \n\nI am filing a complaint regarding unauthorized access and potential misuse of my personal financial information by the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, in collaboration with the Department of Education ( ED ). \n\nIn early XX/XX/XXXX, reports emerged that XXXX staff had been granted access to sensitive federal student aid data, encompassing personal financial details of over XXXX XXXX student loan borrowers, including myself. It was further revealed that XXXX  personnel were inputting this sensitive data into an AI system via XXXX XXXX to identify spending cuts, including contracts deemed non-essential or not legally mandated. \n\nThis extensive access to personal financial information raises significant privacy concerns, especially considering that at least XXXX XXXX employee with access to XXXX  internal systems had not completed the mandatory ethics and security training. The potential for misuse of such data, particularly when processed through AI systems without proper oversight, poses a substantial risk to borrowers privacy and financial security. \n\nAdditionally, on XX/XX/XXXX, the XXXX XXXX XXXX XXXXXXXX XXXX filed a lawsuit against the Department of Education, alleging that the sharing of student loan data with XXXX violated the Privacy Act of XXXX. The lawsuit highlighted concerns about unauthorized use of sensitive information, including Social Security numbers and bank account details, and the potential for privacy breaches such as identity theft. \n\nGiven these developments, I am deeply concerned about the security and confidentiality of my personal financial information held by the Department of Education. \n\nI appreciate your prompt attention to this serious matter and look forward to your response.","date_sent_to_company":"2025-03-13T19:46:44.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"75208","tags":null,"has_narrative":true,"complaint_id":"12452558","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Nelnet, Inc.","date_received":"2025-03-13T19:36:45.000Z","state":"TX","company_public_response":null,"sub_issue":"Trouble with how payments are being handled"},"highlight":{"complaint_what_happened":["I am filing a complaint regarding <em>unauthorized</em> <em>access</em> and potential misuse of my personal financial information by the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, in collaboration with the Department of Education ( ED ). \n\nIn early XX/XX/XXXX, reports emerged that XXXX staff had been granted <em>access</em> to <em>sensitive</em> federal student aid data, encompassing personal financial details of over XXXX XXXX student loan borrowers, including myself."]},"sort":[20.973282,"12452558"]},{"_index":"complaint-public-v1","_id":"3225128","_score":20.8197,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Ive been using Xoom for several years. In my recent transaction, Xoom asked me to provide Identification proof to meet compliance requirements before they can process the transaction, which is understandable. However, the Identification proof Xoom requested ( eg Driver License, Passport, or state ID ) contains sensitive Personal Identification Information ( PII ) such as Date if Birth. Yet, as I spoke with Xoom customer service, the only two ways that Identification proof can be submitted to Xoom is either through email to Xoom Customer Compliance <cc-requests@xoom.com>, or send to their fax number. \n\nA shared email folder or a fax is NOT a secure way of collecting customer PII, especially sensitive PII like date of birth or full social security number. The email box and fax can be accessed by multiple personnels without clear accountability or traceability on who accessed what. For that reason, I have to cancel the transaction and stop using Xoom until Xoom improves security and privacy practices. \n\nAs a certified security professional myself, I feel obligated to report this insecure PII practices by Xoom since general customers may not have sufficient knowledge on how to protect their own PII. Id suggest customers to stop using Xoom until they provide more secure way of collecting and handling sensitive PII from customers.","date_sent_to_company":"2019-04-30T15:43:24.000Z","issue":"Other service problem","sub_product":"International money transfer","zip_code":"94539","tags":null,"has_narrative":true,"complaint_id":"3225128","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"XOOM CORPORATION","date_received":"2019-04-27T22:20:38.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["A shared email folder or a fax is NOT a secure way of collecting customer PII, especially <em>sensitive</em> PII like date of birth or full social <em>security</em> number. The email box and fax can be <em>accessed</em> by multiple personnels without clear accountability or traceability on who <em>accessed</em> what. For that reason, I have to cancel the transaction and stop using Xoom until Xoom improves <em>security</em> and privacy <em>practices</em>."]},"sort":[20.8197,"3225128"]},{"_index":"complaint-public-v1","_id":"18553007","_score":20.818197,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/2025, I terminated a freelance contractor ( XXXX XXXX, hired via XXXX ) who had access to my business 's Cash App account linked to a XXXX checking account for XXXX XXXX XXXX XXXX A notice of termination was sent via email at XXXX EST. \nImmediately after, between XXXX XXXX. and XXXX XXXX, the former XXXX attempted XXXX transactions via Cash App, with XXXX succeeding, draining approximately {$3300.00} from the linked checking account without my authorization. This was a rapid, deliberate pattern of unauthorized transfers post-terminationno permission was given for any post-termination access or transfers. \nI promptly reported the unauthorized transactions to Cash App as fraud and opened a claim. I also filed a police report with the XXXX XXXX XXXX XXXX XXXX ( report available ) for felony XXXX, disputed the transfers with XXXX XXXX ( ongoing investigation ), and reported the XXXX to XXXX. \nCash App investigated and denied my claim, stating : \" our investigation led us to determine that this transaction ( s ) was authorized by you or someone you authorized to use your credentials, and no error occurred. '' Less than one week after the claim was submitted, Cash App closed my account entirely due to \" fraud, '' blocking all login access. This prevents me from viewing transaction history, claim details, denial explanation, or supporting documentsdespite my rights under Regulation E ( 12 CFR 1005.11 ) to receive a written explanation and copies of investigation documents.\n\nThe transfers were unequivocally unauthorized : they occurred immediately after termination, in a XXXX burst of XXXX attempts ( XXXX successful ), and the contractor had signed an NDA prohibiting misuse of company information/access. Lingering credentials from prior authorized access do not make post-termination theft \" authorized. '' Cash App 's denial and account closure violate Regulation E requirements for proper investigation of unauthorized EFTs and provision of documentation. This follows patterns addressed in the CFPB 's XX/XX/2025 consent order against Block, Inc. ( Cash App 's parent ) for failing to adequately investigate unauthorized transaction claims. \nAfter receiving the denial of my claim, I attempted to gain access to the Claim Documents but found I was unable to access them since my CashApp account had been closed by Block , Inc . I contacted CashApp via phone and requested an appeal as well as access to the Claim documents. I received XXXX emails giving me no explanation or remedy to access these documents or to request an appeal. \n\nRequested Relief : Full reversal/refund of the {$3300.00} in unauthorized transfers ( with provisional credit if applicable ). \nReopening of my account or restoration of access to view/download transaction history and claim documents. \nWritten explanation of the denial and copies of all investigation documents relied upon. \nAny additional compensation for harms caused by the denial and closure. \n\nI have additional claims and tickets : XXXX Claim # : XXXX CashApp Claim # : XXXX XXXX XXXX Police Report # : XXXX XXXX Ticket # : XXXX I have attached supporting evidence, including screenshots of CashApp transactions, CashApp transaction history, screenshots of the debits in the XXXX XXXX checking account, termination email with timestamps, termination document, emails between CashApp support and myself. \n\nThank you for your assistance.","date_sent_to_company":"2026-01-08T01:30:52.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"480XX","tags":null,"has_narrative":true,"complaint_id":"18553007","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2026-01-08T01:08:39.000Z","state":"MI","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["This was a rapid, deliberate pattern of <em>unauthorized</em> transfers <em>post</em>-terminationno permission was given for any <em>post-termination</em> <em>access</em> or transfers. \nI promptly reported the <em>unauthorized</em> transactions to Cash App as fraud and opened a claim. I also filed a police report with the XXXX XXXX XXXX XXXX XXXX ( report available ) for felony XXXX, disputed the transfers with XXXX XXXX ( ongoing investigation ), and reported the XXXX to XXXX."],"issue":["<em>Unauthorized</em> transactions or other transaction problem"]},"sort":[20.818197,"18553007"]},{"_index":"complaint-public-v1","_id":"3348074","_score":20.713142,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Sometime in July, I made an account for \"Transunion\" in an attempt to view my credit report for free. Credit report never delivered, and I was never able to access my account. Unauthorized charge of $XXXX.XXXX to my card on XXXX/XXXX/2019 from \"TU*TRANSUNION\". I'm not sure if I gave them my card info in the first place. Called number associated with charge, person on other end of the phone asked for my social security number, as well as other sensitive information. Did not continue, as I am not willing to give sensitive information to an unknown source. Ever since creating the account, my email has received a significant increase in spam from companies trying to sell me insurance and loans. I believe this spam is due to Transunion giving my info to other companies without my permission.","date_sent_to_company":"2019-08-20T23:49:45.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"92345","tags":null,"has_narrative":true,"complaint_id":"3348074","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2019-08-20T23:32:50.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Received unsolicited financial product or insurance offers after opting out"},"highlight":{"complaint_what_happened":["Credit report never delivered, and I was never able to <em>access</em> my account. <em>Unauthorized</em> charge of $XXXX.XXXX to my card on XXXX/XXXX/2019 from \"TU*TRANSUNION\". I'm not sure if I gave them my card info in the first place. Called number associated with charge, person on other end of the phone asked for my social <em>security</em> number, as well as other <em>sensitive</em> information. Did not <em>continue</em>, as I am not willing to give <em>sensitive</em> information to an unknown source."]},"sort":[20.713142,"3348074"]},{"_index":"complaint-public-v1","_id":"12484023","_score":20.71138,"_source":{"product":"Student loan","complaint_what_happened":"Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint regarding the unauthorized access to my student loan information by the XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I am deeply concerned about the potential risks this poses to my personal and financial security. \n\nSpecifically, I am concerned about the following : Unauthorized Data Access : I understand that XXXX has gained access to sensitive student loan data, including personally identifiable information such as Social Security numbers, financial records, and contact information. I did not provide consent for this access. \nThis access raises serious concerns about potential violations of my privacy rights. \n\nPotential for Misuse : I am worried about the potential for this sensitive information to be misused, leading to identity theft, fraud, or other financial harm. \nThe lack of clarity regarding how this data is being used, and secured, adds to my concern. \n\nLack of Transparency : The information available regarding the security protocols that XXXX is using to protect this data is insufficient. \n\nI request that the CFPB investigate this matter thoroughly and take the following actions : Ensure that my student loan information is securely protected. \nInvestigate the legality and necessity of XXXX 's access to this data. \nProvide clear and transparent information to affected borrowers about how their data is being used and protected. \nTake any and all necessary actions to stop further unauthorized access. \nMy student loan account information is as follows : Loan Servicer : FSA Account Number : XXXX I look forward to your prompt attention to this urgent matter. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2025-03-14T20:46:17.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"60634","tags":null,"has_narrative":true,"complaint_id":"12484023","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Servicer under contract with Federal Student Aid","date_received":"2025-03-14T20:30:39.000Z","state":"IL","company_public_response":null,"sub_issue":"Trouble with how payments are being handled"},"highlight":{"complaint_what_happened":["Specifically, I am concerned about the following : <em>Unauthorized</em> Data <em>Access</em> : I understand that XXXX has gained <em>access</em> to <em>sensitive</em> student loan data, including personally identifiable information such as Social <em>Security</em> numbers, financial records, and contact information. I did not provide consent for this <em>access</em>. \nThis <em>access</em> raises serious concerns about potential violations of my privacy rights."]},"sort":[20.71138,"12484023"]},{"_index":"complaint-public-v1","_id":"18428074","_score":20.70384,"_source":{"product":"Credit card","complaint_what_happened":"CFPB Complaint : Unreasonable Identity Verification Practices and Denial of Account Closure. \n\nI am filing a complaint against Barclays Bank Delaware ( Barclaycard ) regarding unreasonable identity verification practices that have resulted in prolonged denial of account access, increased identity theft risk, and continued charging of fees despite my inability to access or close my account. \n\nIn early XXXX, a routine transfer of airline miles worth less than {$100.00} triggered Barclays fraud controls. Since then, I have been locked out of my account ( s ) despite repeated attempts to comply with Barclays verification requirements.\n\nBarclays required identity verification exclusively via fax or postal mail to an overseas fraud team. I submitted copies of my Social Security card, drivers license, and bank statement on three separate occasions. Each submission involved additional effort and risk, including updating my bank address and waiting for a new statement to generate solely to meet Barclays requirements. \n\nDespite these efforts, Barclays provided repetitive and inconsistent feedback, including claims that documents were unreadable or that my address did not match, even after corrections were made. My most recent submission was acknowledged on XX/XX/XXXX, yet I was again given prior feedback, suggesting that documents were not meaningfully reviewed. \n\nBarclays repeatedly suggested submitting a utility bill, despite my explanation that I am a digital nomad and do not have one. No alternative modern or secure verification method ( such as secure upload, in-branch verification, or callback verification ) was offered. \n\nWhat is particularly concerning is that while Barclays claims it can not verify my identity sufficiently to restore access or allow account closure : Representatives can disclose my account balances Barclays can continue to charge an annual fee I am unable to close the account at my request This inconsistency suggests unfair servicing practices. If my identity is sufficiently verified to disclose sensitive account information and assess fees, it should be sufficient to permit account closure. \n\nAdditionally, requiring repeated fax transmission of highly sensitive documents including my Social Security card increases consumer identity theft risk and undermines the stated purpose of fraud prevention. \n\nHarm Experienced Prolonged denial of account access Inability to close the account Ongoing annual fees while access is denied Significant time loss and stress Increased exposure of sensitive personal information Resolution Sought Immediate closure of my Barclaycard account ( s ) without penalty Refund or waiver of fees charged during the period of denied access Written assurance that no negative credit reporting has occurred or will occur Review of Barclays identity verification practices for proportionality and consumer risk I believe Barclays actions constitute unreasonable and unfair servicing practices and request CFPB assistance in resolving this matter. \n\nXXXX XXXX","date_sent_to_company":"2026-01-02T20:22:23.000Z","issue":"Closing your account","sub_product":"General-purpose credit card or charge card","zip_code":"60175","tags":null,"has_narrative":true,"complaint_id":"18428074","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BARCLAYS BANK DELAWARE","date_received":"2026-01-02T19:54:23.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Can't close your account"},"highlight":{"complaint_what_happened":["CFPB Complaint : Unreasonable Identity Verification <em>Practices</em> and Denial of Account Closure. \n\nI am filing a complaint against Barclays Bank Delaware ( Barclaycard ) regarding unreasonable identity verification <em>practices</em> that have resulted in prolonged denial of account <em>access</em>, increased identity theft risk, and <em>continued</em> charging of fees despite my inability to <em>access</em> or close my account."]},"sort":[20.70384,"18428074"]},{"_index":"complaint-public-v1","_id":"12493654","_score":20.594688,"_source":{"product":"Student loan","complaint_what_happened":"Unauthorized Access to XXXX XXXX XXXX XXXX XXXX XXXX for Loan Forgiveness XXXX. Summary of the Issue : On XX/XX/XXXX, the XXXX XXXX XXXX XXXX XXXX XXXX XXXX under the direction of XXXX XXXX, gained unauthorized access to the Department of Educations Federal Student Aid ( FSA ) database, which contains personal and financial information of millions of borrowers, including myself. \n\nThis access occurred without my consent, and I was never notified by the Department of Education about this breach. The compromised data includes : Social Security numbers Bank account numbers Drivers license numbers Tax returns Dates of birth Marital status Immigration status Home addresses Employment and income details This breach of privacy and security puts me at serious risk of identity theft, financial fraud, and misuse of my sensitive personal information. \n\n2. 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