{"took":46,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":586,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"12452558","_score":25.621546,"_source":{"product":"Student loan","complaint_what_happened":"What happened? \n\nI am filing a complaint regarding unauthorized access and potential misuse of my personal financial information by the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, in collaboration with the Department of Education ( ED ). \n\nIn early XX/XX/XXXX, reports emerged that XXXX staff had been granted access to sensitive federal student aid data, encompassing personal financial details of over XXXX XXXX student loan borrowers, including myself. It was further revealed that XXXX  personnel were inputting this sensitive data into an AI system via XXXX XXXX to identify spending cuts, including contracts deemed non-essential or not legally mandated. \n\nThis extensive access to personal financial information raises significant privacy concerns, especially considering that at least XXXX XXXX employee with access to XXXX  internal systems had not completed the mandatory ethics and security training. The potential for misuse of such data, particularly when processed through AI systems without proper oversight, poses a substantial risk to borrowers privacy and financial security. \n\nAdditionally, on XX/XX/XXXX, the XXXX XXXX XXXX XXXXXXXX XXXX filed a lawsuit against the Department of Education, alleging that the sharing of student loan data with XXXX violated the Privacy Act of XXXX. The lawsuit highlighted concerns about unauthorized use of sensitive information, including Social Security numbers and bank account details, and the potential for privacy breaches such as identity theft. \n\nGiven these developments, I am deeply concerned about the security and confidentiality of my personal financial information held by the Department of Education. \n\nI appreciate your prompt attention to this serious matter and look forward to your response.","date_sent_to_company":"2025-03-13T19:46:44.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"75208","tags":null,"has_narrative":true,"complaint_id":"12452558","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Nelnet, Inc.","date_received":"2025-03-13T19:36:45.000Z","state":"TX","company_public_response":null,"sub_issue":"Trouble with how payments are being handled"},"highlight":{"complaint_what_happened":["The <em>potential</em> for <em>misuse</em> of such <em>data</em>, particularly when processed through AI systems without proper oversight, poses a substantial risk to borrowers privacy and financial <em>security</em>. \n\nAdditionally, on XX/XX/XXXX, the XXXX XXXX XXXX XXXXXXXX XXXX filed a lawsuit against the Department of Education, alleging that the sharing of student loan <em>data</em> with XXXX violated the Privacy Act of XXXX."]},"sort":[25.621546,"12452558"]},{"_index":"complaint-public-v1","_id":"13705927","_score":25.200737,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"In or about XXXX, XXXX, XXXX, I was recently notified that my personal information was involved in a data breach, which I believe has resulted in the unauthorized use or potential misuse of my data. I became aware of this breach through email notification from a company, a letter from a data holder, which indicated that my sensitive dataincluding my full name, address, phone number, email address, and potentially my Social Security number and financial account detailsmay have been compromised.","date_sent_to_company":"2025-05-25T13:13:33.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"21122","tags":null,"has_narrative":true,"complaint_id":"13705927","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-05-25T13:13:10.000Z","state":"MD","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["In or about XXXX, XXXX, XXXX, I was recently notified that my <em>personal</em> information was involved in a <em>data</em> breach, which I believe has resulted in the unauthorized use or <em>potential</em> <em>misuse</em> of my <em>data</em>. I became aware of this breach through email notification from a company, a letter from a <em>data</em> holder, which indicated that my sensitive dataincluding my full name, address, phone number, email address, and <em>potentially</em> my Social <em>Security</em> number and financial account detailsmay have been compromised."],"product":["Credit reporting or other <em>personal</em> consumer reports"]},"sort":[25.200737,"13705927"]},{"_index":"complaint-public-v1","_id":"13707474","_score":25.199646,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"In or about XXXX, XXXX, XXXX, I was recently notified that my personal information was involved in a data breach, which I believe has resulted in the unauthorized use or potential misuse of my data. I became aware of this breach through email notification from a company, a letter from a data holder, which indicated that my sensitive dataincluding my full name, address, phone number, email address, and potentially my Social Security number and financial account detailsmay have been compromised.","date_sent_to_company":"2025-05-25T13:13:33.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"21122","tags":null,"has_narrative":true,"complaint_id":"13707474","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-05-25T13:13:10.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["In or about XXXX, XXXX, XXXX, I was recently notified that my <em>personal</em> information was involved in a <em>data</em> breach, which I believe has resulted in the unauthorized use or <em>potential</em> <em>misuse</em> of my <em>data</em>. I became aware of this breach through email notification from a company, a letter from a <em>data</em> holder, which indicated that my sensitive dataincluding my full name, address, phone number, email address, and <em>potentially</em> my Social <em>Security</em> number and financial account detailsmay have been compromised."],"product":["Credit reporting or other <em>personal</em> consumer reports"]},"sort":[25.199646,"13707474"]},{"_index":"complaint-public-v1","_id":"13711843","_score":25.186405,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"In or about XXXX, XXXX, XXXX, I was recently notified that my personal information was involved in a data breach, which I believe has resulted in the unauthorized use or potential misuse of my data. I became aware of this breach through email notification from a company, a letter from a data holder, which indicated that my sensitive dataincluding my full name, address, phone number, email address, and potentially my Social Security number and financial account detailsmay have been compromised.","date_sent_to_company":"2025-05-25T13:13:34.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"21122","tags":null,"has_narrative":true,"complaint_id":"13711843","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-05-25T12:59:22.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["In or about XXXX, XXXX, XXXX, I was recently notified that my <em>personal</em> information was involved in a <em>data</em> breach, which I believe has resulted in the unauthorized use or <em>potential</em> <em>misuse</em> of my <em>data</em>. I became aware of this breach through email notification from a company, a letter from a <em>data</em> holder, which indicated that my sensitive dataincluding my full name, address, phone number, email address, and <em>potentially</em> my Social <em>Security</em> number and financial account detailsmay have been compromised."],"product":["Credit reporting or other <em>personal</em> consumer reports"]},"sort":[25.186405,"13711843"]},{"_index":"complaint-public-v1","_id":"16515496","_score":24.945797,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am submitting this complaint regarding the Equifax data breach that exposed my personal information. After learning that my data was compromised, I discovered that inaccurate personal, creedit and employment information appeared on my Equifax credit report. This issue has caused confusion and concern about the accuracy and security of my personal data. \n\nI contacted Equifax to dispute and correct the inaccurate information, but the issue has not been resolved. I am concerned about potential identity theft or misuse of my information as a result of the breach. \n\nI am requesting that Equifax investigate and remove any inaccurate information, confirm the security of my personal data, and provide written confirmation of any corrective actions taken.","date_sent_to_company":"2025-11-19T17:58:24.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"29732","tags":null,"has_narrative":true,"complaint_id":"16515496","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-10-10T17:46:12.000Z","state":"SC","company_public_response":null,"sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["I am concerned about <em>potential</em> identity theft or <em>misuse</em> of my information as a result of the breach. \n\nI am requesting that Equifax investigate and remove any inaccurate information, confirm the <em>security</em> of my <em>personal</em> <em>data</em>, and provide written confirmation of any corrective actions taken."],"product":["Credit reporting or other <em>personal</em> consumer reports"]},"sort":[24.945797,"16515496"]},{"_index":"complaint-public-v1","_id":"12060739","_score":24.925535,"_source":{"product":"Student loan","complaint_what_happened":"I am writing to file a formal complaint with the Consumer Financial Protection Bureau ( CFPB ) regarding a serious violation of my personal and financial privacy rights. I have recently discovered that XXXX XXXX, or individuals associated with him, have gained unauthorized access to my sensitive personal and financial information, including my Social Security number. This access occurred both through my educational records and the Social Security Administration ( SSA ), without my knowledge or consent. \n\nThe unauthorized disclosure and potential misuse of my financial information, including my Social Security number, is deeply concerning. I have not authorized any individual or entity to access or use my financial data, and I have not provided consent for XXXX XXXX or any associated parties to gain access to my information. \n\nThe access of my personal data, including financial records and my Social Security number, appears to be a violation of the Fair Credit Reporting Act ( FCRA ), which protects consumers from unauthorized access to their financial information. Additionally, any misuse of my Social Security number could expose me to identity theft and other financial harm, which the CFPB actively works to prevent and protect consumers from. \n\nI request the CFPB to : Investigate how XXXX XXXX and his associates were able to gain unauthorized access to my financial data and personal information through both educational institutions and the Social Security Administration.\n\nTake the necessary steps to hold the responsible parties accountable for violating consumer privacy laws and ensure this type of data breach does not continue. \nProvide me with guidance on how I can take additional steps to protect myself from any potential misuse of my personal and financial information, particularly my Social Security number. \nThis situation is distressing, and I trust the CFPB will investigate these serious violations of my rights under the applicable consumer protection laws. \n\nPlease contact me at your earliest convenience to confirm receipt of my complaint and inform me of the next steps in the process. \n\nThank you for your prompt attention to this matter.","date_sent_to_company":"2025-02-12T10:43:59.000Z","issue":"Improper use of your report","sub_product":"Federal student loan servicing","zip_code":"98072","tags":null,"has_narrative":true,"complaint_id":"12060739","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"MOHELA","date_received":"2025-02-12T10:36:56.000Z","state":"WA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["This access occurred both through my educational records and the Social <em>Security</em> Administration ( SSA ), without my knowledge or consent. \n\nThe unauthorized disclosure and <em>potential</em> <em>misuse</em> of my financial information, including my Social <em>Security</em> number, is deeply concerning. I have not authorized any individual or entity to access or use my financial <em>data</em>, and I have not provided consent for XXXX XXXX or any associated parties to gain access to my information."]},"sort":[24.925535,"12060739"]},{"_index":"complaint-public-v1","_id":"12010881","_score":24.807507,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I recently discovered that my personal information, including my Social Security Number ( SSN ) and other sensitive details, were exposed due to a data breach at XXXX XXXX XXXX. This breach occurred when According to XXXX XXXX XXXX, a malicious actor gained access to their systems in XX/XX/XXXX and leaked sensitive data onto the dark web from XX/XX/XXXX to the summer of XXXX. This data contained the following details : Full names Social Security Numbers Mailing addresses Email addresses Phone numbers Risks of the exposed data The compromised data in this breach can be exploited for different cybercrimes and fraudulent actions. The following list shows possible risks associated with each category of exposed information : Full Names : Misuse of your identity for fraudulent activities, such as opening new accounts or making unauthorized purchases. \n\nSocial Security Numbers : High risk of identity theft, which can lead to fraudulently opened credit accounts, loans, and other financial activities. It's important to monitor your credit reports. You might want to consider placing a fraud alert or credit freeze on your social security number. \n\nAddresses : Access to your physical address increases the risk of identity theft and physical threats. These threats can include fraudulent change-of-address requests and potential home burglaries. \n\nPhone Numbers : There is a high likelihood of increased phishing attacks through text messages and phone calls, potentially resulting in unauthorized access to personal and financial information. This also increases the risk of unsolicited ( spam ) calls. \n\nEmail addresses : Increased risk of targeted phishing, account takeovers, unauthorized access, and a higher chance of spam emails. As a result, my XXXX and other personal identifiers were compromised and may have been accessed by unauthorized entities. Also There is a lawsuit due to XXXX XXXX given access to my information. This raises serious concerns about the security of my personal data and the potential for its misuse.","date_sent_to_company":"2025-02-10T23:21:29.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"73135","tags":null,"has_narrative":true,"complaint_id":"12010881","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-02-10T23:21:03.000Z","state":"OK","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["As a result, my XXXX and other <em>personal</em> identifiers were compromised and may have been accessed by unauthorized entities. Also There is a lawsuit due to XXXX XXXX given access to my information. This raises serious concerns about the <em>security</em> of my <em>personal</em> <em>data</em> and the <em>potential</em> for its <em>misuse</em>."],"product":["Credit reporting or other <em>personal</em> consumer reports"]},"sort":[24.807507,"12010881"]},{"_index":"complaint-public-v1","_id":"11603956","_score":24.790852,"_source":{"product":"Credit card","complaint_what_happened":"I am writing to express my profound concern and dissatisfaction regarding the data breach that occurred at American Express which compromised the personal information of millions, including myself. \n\nAs a consumer, I trusted AMEX to securely handle my sensitive information. However, the breach has exposed me to potential risks, including identity theft and financial fraud. Disturbingly, I have discovered that my information is now circulating on the dark web, exacerbating my fears of misuse. \n\nThis situation has significantly affected my mental well-being, causing considerable stress and anxiety over the potential misuse of my personal data. The uncertainty and vulnerability I feel are deeply unsettling, impacting both my personal and financial security. \n\nGiven these circumstances, I request that AMEX provide clear information on the steps being taken to prevent such breaches in the future, as well as the measures in place to protect affected individuals. I also seek guidance on how to monitor my credit and protect myself from any misuse of my personal data. \n\nFurthermore, I urge AMEX to offer free credit monitoring services and identity theft protection for an extended period, ensuring that affected consumers like me are safeguarded against any long-term impacts. \n\nI look forward to your prompt response addressing these concerns and outlining the actions AMEX is taking to rectify this situation. \n\nThank you for your attention to this matter.","date_sent_to_company":"2025-01-21T09:53:20.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"General-purpose credit card or charge card","zip_code":"76542","tags":"Servicemember","has_narrative":true,"complaint_id":"11603956","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2025-01-21T09:33:45.000Z","state":"TX","company_public_response":null,"sub_issue":"Received unwanted marketing or advertising"},"highlight":{"complaint_what_happened":["This situation has significantly affected my mental well-being, causing considerable stress and anxiety over the <em>potential</em> <em>misuse</em> of my <em>personal</em> <em>data</em>. The uncertainty and vulnerability I feel are deeply unsettling, impacting both my <em>personal</em> and financial <em>security</em>. \n\nGiven these circumstances, I request that AMEX provide clear information on the steps being taken to prevent such breaches in the future, as well as the measures in place to protect affected individuals."]},"sort":[24.790852,"11603956"]},{"_index":"complaint-public-v1","_id":"12015887","_score":24.759571,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I recently discovered that my personal information, including my Social Security Number ( SSN ) and other sensitive details, were exposed due to a data breach at XXXX XXXX XXXX. This breach occurred when According to XXXX XXXX XXXX, a malicious actor gained access to their systems in XX/XX/XXXX and leaked sensitive data onto the dark web from XX/XX/XXXX to the summer of XXXX. This data contained the following details : Full names Social Security Numbers Mailing addresses Email addresses Phone numbers Risks of the exposed data The compromised data in this breach can be exploited for different cybercrimes and fraudulent actions. The following list shows possible risks associated with each category of exposed information : Full Names : Misuse of your identity for fraudulent activities, such as opening new accounts or making unauthorized purchases. \n\nSocial Security Numbers : High risk of identity theft, which can lead to fraudulently opened credit accounts, loans, and other financial activities. It's important to monitor your credit reports. You might want to consider placing a fraud alert or credit freeze on your social security number. \n\nAddresses : Access to your physical address increases the risk of identity theft and physical threats. These threats can include fraudulent change-of-address requests and potential home burglaries. \n\nPhone Numbers : There is a high likelihood of increased phishing attacks through text messages and phone calls, potentially resulting in unauthorized access to personal and financial information. This also increases the risk of unsolicited ( spam ) calls. \n\nEmail addresses : Increased risk of targeted phishing, account takeovers, unauthorized access, and a higher chance of spam emails. As a result, my XXXX and other personal identifiers were compromised and may have been accessed by unauthorized entities. Also There is a lawsuit due to XXXX XXXX given access to my information. This raises serious concerns about the security of my personal data and the potential for its misuse.","date_sent_to_company":"2025-02-10T23:21:31.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"73135","tags":null,"has_narrative":true,"complaint_id":"12015887","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-02-10T23:00:57.000Z","state":"OK","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["As a result, my XXXX and other <em>personal</em> identifiers were compromised and may have been accessed by unauthorized entities. Also There is a lawsuit due to XXXX XXXX given access to my information. This raises serious concerns about the <em>security</em> of my <em>personal</em> <em>data</em> and the <em>potential</em> for its <em>misuse</em>."],"product":["Credit reporting or other <em>personal</em> consumer reports"]},"sort":[24.759571,"12015887"]},{"_index":"complaint-public-v1","_id":"12015699","_score":24.759571,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I recently discovered that my personal information, including my Social Security Number ( SSN ) and other sensitive details, were exposed due to a data breach at XXXX XXXX XXXX. This breach occurred when According to XXXX XXXX XXXX, a malicious actor gained access to their systems in XX/XX/XXXX and leaked sensitive data onto the dark web from XX/XX/XXXX to the summer of XXXX. This data contained the following details : Full names Social Security Numbers Mailing addresses Email addresses Phone numbers Risks of the exposed data The compromised data in this breach can be exploited for different cybercrimes and fraudulent actions. The following list shows possible risks associated with each category of exposed information : Full Names : Misuse of your identity for fraudulent activities, such as opening new accounts or making unauthorized purchases. \n\nSocial Security Numbers : High risk of identity theft, which can lead to fraudulently opened credit accounts, loans, and other financial activities. It's important to monitor your credit reports. You might want to consider placing a fraud alert or credit freeze on your social security number. \n\nAddresses : Access to your physical address increases the risk of identity theft and physical threats. These threats can include fraudulent change-of-address requests and potential home burglaries. \n\nPhone Numbers : There is a high likelihood of increased phishing attacks through text messages and phone calls, potentially resulting in unauthorized access to personal and financial information. This also increases the risk of unsolicited ( spam ) calls. \n\nEmail addresses : Increased risk of targeted phishing, account takeovers, unauthorized access, and a higher chance of spam emails. As a result, my XXXX and other personal identifiers were compromised and may have been accessed by unauthorized entities. Also There is a lawsuit due to XXXX XXXX given access to my information. This raises serious concerns about the security of my personal data and the potential for its misuse.","date_sent_to_company":"2025-02-10T23:21:31.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"73135","tags":null,"has_narrative":true,"complaint_id":"12015699","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-02-10T23:21:03.000Z","state":"OK","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["As a result, my XXXX and other <em>personal</em> identifiers were compromised and may have been accessed by unauthorized entities. Also There is a lawsuit due to XXXX XXXX given access to my information. This raises serious concerns about the <em>security</em> of my <em>personal</em> <em>data</em> and the <em>potential</em> for its <em>misuse</em>."],"product":["Credit reporting or other <em>personal</em> consumer reports"]},"sort":[24.759571,"12015699"]},{"_index":"complaint-public-v1","_id":"12484023","_score":24.496342,"_source":{"product":"Student loan","complaint_what_happened":"Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint regarding the unauthorized access to my student loan information by the XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I am deeply concerned about the potential risks this poses to my personal and financial security. \n\nSpecifically, I am concerned about the following : Unauthorized Data Access : I understand that XXXX has gained access to sensitive student loan data, including personally identifiable information such as Social Security numbers, financial records, and contact information. I did not provide consent for this access. \nThis access raises serious concerns about potential violations of my privacy rights. \n\nPotential for Misuse : I am worried about the potential for this sensitive information to be misused, leading to identity theft, fraud, or other financial harm. \nThe lack of clarity regarding how this data is being used, and secured, adds to my concern. \n\nLack of Transparency : The information available regarding the security protocols that XXXX is using to protect this data is insufficient. \n\nI request that the CFPB investigate this matter thoroughly and take the following actions : Ensure that my student loan information is securely protected. \nInvestigate the legality and necessity of XXXX 's access to this data. \nProvide clear and transparent information to affected borrowers about how their data is being used and protected. \nTake any and all necessary actions to stop further unauthorized access. \nMy student loan account information is as follows : Loan Servicer : FSA Account Number : XXXX I look forward to your prompt attention to this urgent matter. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2025-03-14T20:46:17.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"60634","tags":null,"has_narrative":true,"complaint_id":"12484023","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Servicer under contract with Federal Student Aid","date_received":"2025-03-14T20:30:39.000Z","state":"IL","company_public_response":null,"sub_issue":"Trouble with how payments are being handled"},"highlight":{"complaint_what_happened":["This access raises serious concerns about <em>potential</em> violations of my privacy rights. \n\n<em>Potential</em> for <em>Misuse</em> : I am worried about the <em>potential</em> for this sensitive information to be <em>misused</em>, leading to identity theft, fraud, or other financial harm. \nThe lack of clarity regarding how this <em>data</em> is being used, and secured, adds to my concern. \n\nLack of Transparency : The information available regarding the <em>security</em> protocols that XXXX is using to protect this <em>data</em> is insufficient."]},"sort":[24.496342,"12484023"]},{"_index":"complaint-public-v1","_id":"11966332","_score":24.306688,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Misusing credit information involves the unauthorized or unethical handling of personal financial data, typically for personal gain or to harm an individuals financial standing. This can include practices such as identity theft, where someone uses another person 's credit details to make fraudulent purchases or apply for loans. Additionally, companies may misuse credit information by selling it to third parties without proper consent, leading to potential privacy violations or targeted marketing that breaches consumer trust. Errors on credit reports can also cause harm if they are not corrected in a timely manner, affecting an individual 's credit score and ability to secure loans or favorable financial terms. The misuse of credit information undermines financial security and personal privacy, posing significant risks to individuals and society as a whole i as a tax paying citizen have been deprived of these rights","date_sent_to_company":"2025-02-06T22:34:06.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"68134","tags":null,"has_narrative":true,"complaint_id":"11966332","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-02-06T22:24:27.000Z","state":"NE","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["The <em>misuse</em> of credit information undermines financial <em>security</em> and <em>personal</em> privacy, posing significant risks to individuals and society as a whole i as a tax paying citizen have been deprived of these rights"],"product":["Credit reporting or other <em>personal</em> consumer reports"]},"sort":[24.306688,"11966332"]},{"_index":"complaint-public-v1","_id":"11703166","_score":24.161793,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX XX/XX/year> Dispute Letter Concerning Data Breach To Whom It May Concern I am writing to formally dispute the potential misuse of my personal information following the recent data breach at, EXPERIAN which was reported I have reason to believe that my personal data, including but not limited to [ list any affected data : Social Security number, bank account information, email address, etc. ], was compromised. As a result, I am concerned about unauthorized transactions, identity theft, and the long-term impact on my financial and personal security.\n\nTo ensure my rights and privacy are protected, I kindly request the following actions : 1. Immediate Investigation : Conduct a thorough investigation into how my data was handled and any potential misuse of it.\n\n2. Mitigation Steps : Provide a detailed account of what steps have been taken to contain and mitigate the data breach.\n\n3. Monitoring Services : Enroll me in identity theft protection and credit monitoring services free of charge for a minimum of [ 1-2 years ] to safeguard my information.\n\n4. Proof of Security Updates : Share a summary of actions taken to prevent future breaches and ensure my personal data is secure.\n\n5. Verification of Data Use : Confirm if my personal information has been accessed or misused and, if so, provide detailed records of such activity.\n\nAdditionally, I would like to exercise my rights under applicable data protection laws, such as the [ mention any relevant laws like XXXX, GDPR, or other laws in your region ], to request : Copies of any data you have on file related to me. \nDeletion of my personal data if it is no longer necessary for legitimate purposes. \n\nPlease acknowledge receipt of this letter within [ XXXX business days ] and provide a comprehensive response addressing the concerns mentioned above within [ XXXX calendar days ]. \n\nIf no satisfactory resolution is reached, I reserve the right to file complaints with the relevant authorities or seek legal action to protect my interests. \n\nThank you for your prompt attention to this matter. I look forward to your swift response. \n\nSincerely, XXXX XXXX XXXX XXXX Let me know if you need help tailoring this further!","date_sent_to_company":"2025-01-24T06:48:05.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"76036","tags":null,"has_narrative":true,"complaint_id":"11703166","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-01-24T06:35:45.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX XX/XX/year> Dispute Letter Concerning <em>Data</em> Breach To Whom It May Concern I am writing to formally dispute the <em>potential</em> <em>misuse</em> of my <em>personal</em> information following the recent <em>data</em> breach at, EXPERIAN which was reported I have reason to believe that my <em>personal</em> <em>data</em>, including but not limited to [ list any affected <em>data</em> : Social <em>Security</em> number, bank account information, email address, etc. ], was compromised."],"product":["Credit reporting or other <em>personal</em> consumer reports"]},"sort":[24.161793,"11703166"]},{"_index":"complaint-public-v1","_id":"12527445","_score":24.084314,"_source":{"product":"Student loan","complaint_what_happened":"I am filing this complaint regarding the unauthorized access and potential misuse of my personal financial information by the XXXX XXXX XXXXXXXX XXXXXXXX ( XXXX ), led by XXXX XXXX. Recent reports indicate that XXXX gained access to sensitive borrower data, including Social Security numbers and income details, through the U.S. Department of Education. \n\n\nI am a federal student loan borrower, and my personal data is stored within the Department of Educations loan servicing system. Reports indicate that XXXX  has been granted access to student loan records, potentially without proper borrower consent. I am concerned that my personal and financial information has been accessed without authorization, violating my privacy rights. This data breach could expose me to identity theft, financial harm, or unauthorized use of my information.","date_sent_to_company":"2025-03-17T22:44:48.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"802XX","tags":null,"has_narrative":true,"complaint_id":"12527445","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"MOHELA","date_received":"2025-03-17T22:33:44.000Z","state":"CO","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Trouble with how payments are being handled"},"highlight":{"complaint_what_happened":["I am filing this complaint regarding the unauthorized access and <em>potential</em> <em>misuse</em> of my <em>personal</em> financial information by the XXXX XXXX XXXXXXXX XXXXXXXX ( XXXX ), led by XXXX XXXX. Recent reports indicate that XXXX gained access to sensitive borrower <em>data</em>, including Social <em>Security</em> numbers and income details, through the U.S. Department of Education. \n\n\nI am a federal student loan borrower, and my <em>personal</em> <em>data</em> is stored within the Department of Educations loan servicing system."]},"sort":[24.084314,"12527445"]},{"_index":"complaint-public-v1","_id":"12543820","_score":23.905642,"_source":{"product":"Student loan","complaint_what_happened":"I am filing this complaint regarding the unauthorized access and potential misuse of my financial information by the XXXX  XXXX XXXX XXXX ( XXXX ) through MOHELA, my student loan servicer. \n\nIssue Description : I recently discovered that XXXX has accessed my financial information through MOHELA without my explicit consent. This includes details related to my student loan account, such as my balance, payment history, and potentially other sensitive personal and financial data. \n\nAt no point did I authorize MOHELA to share my information with XXXX. Upon contacting MOHELA for clarification, I was either not provided with a satisfactory explanation or was given conflicting information regarding the legitimacy and scope of XXXX 's access to my records. \n\nImpact on Me : This unauthorized access raises serious concerns about data privacy, financial security, and potential misuse of my personal information. It is unclear why XXXX was granted access to my financial details or how this information is being used. Additionally, I am concerned about any negative effects this may have on my loan status, repayment terms, or future financial interactions.","date_sent_to_company":"2025-03-18T15:14:11.000Z","issue":"Issue with income share agreement","sub_product":"Private student loan","zip_code":"06811","tags":null,"has_narrative":true,"complaint_id":"12543820","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"MOHELA","date_received":"2025-03-18T15:01:52.000Z","state":"CT","company_public_response":null,"sub_issue":"Dealing with provider of income share agreement"},"highlight":{"complaint_what_happened":["Impact on Me : This unauthorized access raises serious concerns about <em>data</em> privacy, financial <em>security</em>, and <em>potential</em> <em>misuse</em> of my <em>personal</em> information. It is unclear why XXXX was granted access to my financial details or how this information is being used. Additionally, I am concerned about any negative effects this may have on my loan status, repayment terms, or future financial interactions."]},"sort":[23.905642,"12543820"]},{"_index":"complaint-public-v1","_id":"13552385","_score":23.727913,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I was alarmed to learn about the breach and the potential exposure of my sensitive data. As a valued customer, I believe it is imperative to ensure the security and confidentiality of my information. The incident has raised significant concerns about the privacy and integrity of my personal data within your systems. \n\nGiven the circumstances, I kindly request that you take immediate action to remove my account from your database. I believe this is the best course of action to protect my personal information from any potential misuse. \n\nI would appreciate your prompt attention to this matter and a confirmation once my account has been successfully removed. Additionally, I would like to inquire about any steps that are being taking to address this breach and prevent future incidents.","date_sent_to_company":"2025-07-22T17:27:23.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"64138","tags":null,"has_narrative":true,"complaint_id":"13552385","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-05-16T13:41:29.000Z","state":"MO","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["I was alarmed to learn about the breach and the <em>potential</em> exposure of my sensitive <em>data</em>. As a valued customer, I believe it is imperative to ensure the <em>security</em> and confidentiality of my information. The incident has raised significant concerns about the privacy and integrity of my <em>personal</em> <em>data</em> within your systems. \n\nGiven the circumstances, I kindly request that you take immediate action to remove my account from your database."],"product":["Credit reporting or other <em>personal</em> consumer reports"]},"sort":[23.727913,"13552385"]},{"_index":"complaint-public-v1","_id":"11386394","_score":23.70681,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I was informed by TransUnion that my personal information, such as name, Social Security number, credit card details, etc. ], was compromised due to a data breach. \n\nI am concerned about the potential misuse of my personal data and have already taken precautions such as [ police report, freezing my credit. However, I feel that the response from TransUnion has been inadequate in addressing the risks and providing sufficient remedies for the breach. \n\nI am seeking further assistance in ensuring that TransUnion takes accountability and provides better support to affected consumers.","date_sent_to_company":"2025-01-05T08:00:15.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"19131","tags":null,"has_narrative":true,"complaint_id":"11386394","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-01-05T07:21:10.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["I was informed by TransUnion that my <em>personal</em> information, such as name, Social <em>Security</em> number, credit card details, etc. ], was compromised due to a <em>data</em> breach. \n\nI am concerned about the <em>potential</em> <em>misuse</em> of my <em>personal</em> <em>data</em> and have already taken precautions such as [ police report, freezing my credit. However, I feel that the response from TransUnion has been inadequate in addressing the risks and providing sufficient remedies for the breach."],"product":["Credit reporting or other <em>personal</em> consumer reports"]},"sort":[23.70681,"11386394"]},{"_index":"complaint-public-v1","_id":"12487822","_score":23.408585,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : Unauthorized Access to My Student Loan Data & Request for Loan Discharge To Whom It May Concern, I am filing a formal complaint regarding the unauthorized access and potential misuse of my student loan data, which I believe renders my loans invalid. Specifically, I have reason to believe that my personal financial information was improperly accessed through the Department of Education, in violation of the Privacy Act of 1974 and the Gramm-Leach-Bliley Act by the Department of Government Efficiency ( DOGE ) and its staff. Due to this breach, I request that my student loans be discharged and removed from my credit report.\n\nThe unauthorized access of my data has compromised my financial security and exposed my personal information to misuse. Under federal law, unauthorized third-party access to personal loan data constitutes a violation of my rights and raises concerns about the integrity of my loan records. Given this breach, I request an immediate review of my case, loan discharge under applicable federal protections, and removal of the affected loans from my credit history.","date_sent_to_company":"2025-03-14T16:13:52.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"32832","tags":null,"has_narrative":true,"complaint_id":"12487822","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-03-14T16:13:22.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Public record information inaccurate"},"highlight":{"complaint_what_happened":["Subject : Unauthorized Access to My Student Loan <em>Data</em> & Request for Loan Discharge To Whom It May Concern, I am filing a formal complaint regarding the unauthorized access and <em>potential</em> <em>misuse</em> of my student loan <em>data</em>, which I believe renders my loans invalid."],"product":["Credit reporting or other <em>personal</em> consumer reports"]},"sort":[23.408585,"12487822"]},{"_index":"complaint-public-v1","_id":"12461127","_score":23.355999,"_source":{"product":"Student loan","complaint_what_happened":"Dear Consumer Financial Protection Bureau, I am writing to formally file a complaint regarding the unauthorized access and potential misuse of my personal data in connection with my student loans. It has come to my attention that XXXX XXXX may have accessed or had influence over data shared between the Department of Education and financial institutions, raising serious concerns about privacy, security, and the use of my personal information without consent. \n\nI am particularly concerned about how this access could impact my eligibility for federal student loan forgiveness programs. The Department of Education holds sensitive financial and personal records, and any unauthorized access or interference could affect loan repayment plans, forgiveness applications, and overall financial security. \n\n\nThank you for your time and attention to this urgent matter.","date_sent_to_company":"2025-03-13T10:29:44.000Z","issue":"Struggling to repay your loan","sub_product":"Federal student loan servicing","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"12461127","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Servicer under contract with Federal Student Aid","date_received":"2025-03-13T10:18:46.000Z","state":"SC","company_public_response":null,"sub_issue":"Problem with forgiveness, cancellation, or discharge"},"highlight":{"complaint_what_happened":["Dear Consumer Financial Protection Bureau, I am writing to formally file a complaint regarding the unauthorized access and <em>potential</em> <em>misuse</em> of my <em>personal</em> <em>data</em> in connection with my student loans. It has come to my attention that XXXX XXXX may have accessed or had influence over <em>data</em> shared between the Department of Education and financial institutions, raising serious concerns about privacy, <em>security</em>, and the use of my <em>personal</em> information without consent."]},"sort":[23.355999,"12461127"]},{"_index":"complaint-public-v1","_id":"12487826","_score":23.351057,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : Unauthorized Access to My Student Loan Data & Request for Loan Discharge To Whom It May Concern, I am filing a formal complaint regarding the unauthorized access and potential misuse of my student loan data, which I believe renders my loans invalid. Specifically, I have reason to believe that my personal financial information was improperly accessed through the Department of Education, in violation of the Privacy Act of 1974 and the Gramm-Leach-Bliley Act by the Department of Government Efficiency ( DOGE ) and its staff. Due to this breach, I request that my student loans be discharged and removed from my credit report. \n\nThe unauthorized access of my data has compromised my financial security and exposed my personal information to misuse. Under federal law, unauthorized third-party access to personal loan data constitutes a violation of my rights and raises concerns about the integrity of my loan records. Given this breach, I request an immediate review of my case, loan discharge under applicable federal protections, and removal of the affected loans from my credit history.","date_sent_to_company":"2025-03-14T16:13:51.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"32832","tags":null,"has_narrative":true,"complaint_id":"12487826","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-03-14T16:13:22.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Public record information inaccurate"},"highlight":{"complaint_what_happened":["Subject : Unauthorized Access to My Student Loan <em>Data</em> & Request for Loan Discharge To Whom It May Concern, I am filing a formal complaint regarding the unauthorized access and <em>potential</em> <em>misuse</em> of my student loan <em>data</em>, which I believe renders my loans invalid."],"product":["Credit reporting or other <em>personal</em> consumer reports"]},"sort":[23.351057,"12487826"]},{"_index":"complaint-public-v1","_id":"12476625","_score":23.351057,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : Unauthorized Access to My Student Loan Data & Request for Loan Discharge To Whom It May Concern, I am filing a formal complaint regarding the unauthorized access and potential misuse of my student loan data, which I believe renders my loans invalid. Specifically, I have reason to believe that my personal financial information was improperly accessed through the Department of Education, in violation of the Privacy Act of 1974 and the Gramm-Leach-Bliley Act by the Department of Government Efficiency ( DOGE ) and its staff. Due to this breach, I request that my student loans be discharged and removed from my credit report. \n\nThe unauthorized access of my data has compromised my financial security and exposed my personal information to misuse. Under federal law, unauthorized third-party access to personal loan data constitutes a violation of my rights and raises concerns about the integrity of my loan records. Given this breach, I request an immediate review of my case, loan discharge under applicable federal protections, and removal of the affected loans from my credit history.","date_sent_to_company":"2025-03-14T16:13:52.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"32832","tags":null,"has_narrative":true,"complaint_id":"12476625","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-03-14T16:13:22.000Z","state":"FL","company_public_response":null,"sub_issue":"Public record information inaccurate"},"highlight":{"complaint_what_happened":["Subject : Unauthorized Access to My Student Loan <em>Data</em> & Request for Loan Discharge To Whom It May Concern, I am filing a formal complaint regarding the unauthorized access and <em>potential</em> <em>misuse</em> of my student loan <em>data</em>, which I believe renders my loans invalid."],"product":["Credit reporting or other <em>personal</em> consumer reports"]},"sort":[23.351057,"12476625"]},{"_index":"complaint-public-v1","_id":"11715389","_score":23.30587,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : Request for Assistance : Submitting a Claim for Data Breach Dear CFPB Representative, I am writing to seek assistance regarding the process of submitting a claim for a data breach that has impacted my personal information. The breach in question has caused concerns about the security of my data and potential misuse. \n\nCould you please provide guidance on how to properly submit a claim, including any documentation or steps required to ensure my claim is processed effectively? Additionally, I would appreciate any advice on how to monitor or mitigate potential identity theft issues stemming from this breach. \n\nThank you for your attention to this matter. I look forward to your response. \n\nSincerely, XXXX XXXX XXXX XXXX","date_sent_to_company":"2025-01-22T13:34:11.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"70058","tags":null,"has_narrative":true,"complaint_id":"11715389","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-01-22T13:23:38.000Z","state":"LA","company_public_response":null,"sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["Subject : Request for Assistance : Submitting a Claim for <em>Data</em> Breach Dear CFPB Representative, I am writing to seek assistance regarding the process of submitting a claim for a <em>data</em> breach that has impacted my <em>personal</em> information. The breach in question has caused concerns about the <em>security</em> of my <em>data</em> and <em>potential</em> <em>misuse</em>. \n\nCould you please provide guidance on how to properly submit a claim, including any documentation or steps required to ensure my claim is processed effectively?"],"product":["Credit reporting or other <em>personal</em> consumer reports"]},"sort":[23.30587,"11715389"]},{"_index":"complaint-public-v1","_id":"11715388","_score":23.30587,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : Request for Assistance : Submitting a Claim for Data Breach Dear CFPB Representative, I am writing to seek assistance regarding the process of submitting a claim for a data breach that has impacted my personal information. The breach in question has caused concerns about the security of my data and potential misuse. \n\nCould you please provide guidance on how to properly submit a claim, including any documentation or steps required to ensure my claim is processed effectively? Additionally, I would appreciate any advice on how to monitor or mitigate potential identity theft issues stemming from this breach. \n\nThank you for your attention to this matter. I look forward to your response. \n\nSincerely, XXXX XXXX XXXX XXXX","date_sent_to_company":"2025-01-22T13:34:24.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"70058","tags":null,"has_narrative":true,"complaint_id":"11715388","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-01-22T13:34:20.000Z","state":"LA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["Subject : Request for Assistance : Submitting a Claim for <em>Data</em> Breach Dear CFPB Representative, I am writing to seek assistance regarding the process of submitting a claim for a <em>data</em> breach that has impacted my <em>personal</em> information. The breach in question has caused concerns about the <em>security</em> of my <em>data</em> and <em>potential</em> <em>misuse</em>. \n\nCould you please provide guidance on how to properly submit a claim, including any documentation or steps required to ensure my claim is processed effectively?"],"product":["Credit reporting or other <em>personal</em> consumer reports"]},"sort":[23.30587,"11715388"]},{"_index":"complaint-public-v1","_id":"12453877","_score":23.241056,"_source":{"product":"Student loan","complaint_what_happened":"I am writing to formally submit a complaint regarding a breach of my privacy rights and the unauthorized access of my personal data, which I believe has occurred due to actions taken by XXXX XXXX in connection with the Department of Education. This situation has caused significant concern regarding the security of my personal financial information and its potential misuse. \n\nI have reason to believe that XXXX XXXX has accessed private data, including information related to my federal student loans, without my consent. This breach of privacy has raised serious concerns about how my personal information is being handled and protected by the Department of Education. I am deeply concerned that this unauthorized access may have led to the exposure or improper use of my sensitive financial data.","date_sent_to_company":"2025-03-13T18:48:24.000Z","issue":"Improper use of your report","sub_product":"Federal student loan servicing","zip_code":"53143","tags":null,"has_narrative":true,"complaint_id":"12453877","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Nelnet, Inc.","date_received":"2025-03-13T18:34:17.000Z","state":"WI","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["I am writing to formally submit a complaint regarding a breach of my privacy rights and the unauthorized access of my <em>personal</em> <em>data</em>, which I believe has occurred due to actions taken by XXXX XXXX in connection with the Department of Education. This situation has caused significant concern regarding the <em>security</em> of my <em>personal</em> financial information and its <em>potential</em> <em>misuse</em>."]},"sort":[23.241056,"12453877"]},{"_index":"complaint-public-v1","_id":"12063285","_score":23.239954,"_source":{"product":"Credit card","complaint_what_happened":"I am writing to formally address a serious concern regarding the potential compromise of my personal information due to a data breach involving American Express, which I was notified about through XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. As a paying subscriber to XXXX XXXX, I rely on their services to monitor my personal information, and their alert regarding this breach has raised significant concerns about the safety and security of my data. \n\nConcerns & Issues Identified : Lack of Notification from American Express : Despite the fact that my data was potentially compromised, I was never informed by American Express about this breach. \nIt is unacceptable that I had to find out about this security failure through a third-party service rather than directly from American Express XXXX \nUnlawful Exposure & Potential Unauthorized Distribution of My Information : I am uncertain who American Express may have sold, transferred, or allowed access to my personal data, whether intentionally or due to hacking. \nMy personal information has been accessed more times in XXXX than in my entire life, suggesting that this breach has led to a ripple effect, causing multiple unauthorized credit inquiries and possible fraud. \nNegative Impact on My Credit Score : The misuse of my personal information has led to multiple unauthorized credit inquiries, damaging my credit score and financial stability. \nThis breach has potentially resulted in my sensitive information being stored or sold to unknown third parties, leading to financial harm.","date_sent_to_company":"2025-02-11T06:25:02.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"63301","tags":null,"has_narrative":true,"complaint_id":"12063285","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2025-02-11T06:01:48.000Z","state":"MO","company_public_response":null,"sub_issue":"Privacy issues"},"highlight":{"complaint_what_happened":["I am writing to formally address a serious concern regarding the <em>potential</em> compromise of my <em>personal</em> information due to a <em>data</em> breach involving American Express, which I was notified about through XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. As a paying subscriber to XXXX XXXX, I rely on their services to monitor my <em>personal</em> information, and their alert regarding this breach has raised significant concerns about the safety and <em>security</em> of my <em>data</em>."]},"sort":[23.239954,"12063285"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":586,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":586}]}},"product":{"doc_count":586,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":422,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":417},{"key":"Other personal consumer report","doc_count":5}]}},{"key":"Student loan","doc_count":76,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Federal student loan 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