{"took":124,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":2247,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"8806665","_score":22.05058,"_source":{"product":"Checking or savings account","complaint_what_happened":"USBANK was unable to remove name and mailing address from their mailing list. They directed me to a website which asked for a social security number which I will not provide. \n\nThe mail for a deceased is being forwarded to my house and somehow my address was communicated to USBANK, so I am now receiving promotional material from that bank. \n\nI was on the phone XXXX minutes without a resolution of the problem and I was hung up on without a proper \" good bye ''. \n\nUSBank, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, MN XXXX. \n\nUSBank should not be using Social Security numbers for such mundane problems as removing a name and address from a mailing list. It would be good if the force of the federal government would work to reduce the constant use of Social Security numbers as identifiers outside of tax and social security purposes.","date_sent_to_company":"2024-04-18T19:55:53.000Z","issue":"Opening an account","sub_product":"Checking account","zip_code":"60625","tags":"Older American","has_narrative":true,"complaint_id":"8806665","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2024-04-18T19:41:08.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Unable to open an account"},"highlight":{"complaint_what_happened":["USBank should not be using Social <em>Security</em> <em>numbers</em> for such mundane problems as removing a name and <em>address</em> from a <em>mailing</em> list. It would be good if the force of the federal government would work to reduce the constant use of Social <em>Security</em> <em>numbers</em> as identifiers outside of tax and social <em>security</em> purposes."]},"sort":[22.05058,"8806665"]},{"_index":"complaint-public-v1","_id":"17036588","_score":21.857075,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am unable to enroll my e-mail address, XXXX, with XXXX, on the Bank of America web site, to link with my checking account. I get the error : \" Invalid email or number For security, certain mobile numbers and email addresses can't be used to enroll with XXXX. Landlines, international carriers and phone numbers also arent permitted. Enter a different contact to continue. '' I operate my own domain, XXXX. There is no security issue with it. Bank of America and XXXX are in error, and should allow my e-mail address to be registered.","date_sent_to_company":"2025-11-05T21:59:17.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"95127","tags":null,"has_narrative":true,"complaint_id":"17036588","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2025-11-05T21:55:06.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I am unable to enroll my e-<em>mail</em> <em>address</em>, XXXX, with XXXX, on the Bank of America web site, to link with my checking account. I get the error : \" Invalid email or number For <em>security</em>, certain mobile <em>numbers</em> and email <em>addresses</em> can't be used to enroll with XXXX. Landlines, international carriers and <em>phone</em> <em>numbers</em> also arent permitted. Enter a different contact to continue. '' I operate my own domain, XXXX. There is no <em>security</em> issue with it."]},"sort":[21.857075,"17036588"]},{"_index":"complaint-public-v1","_id":"2838949","_score":20.626986,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I placed a Security Freeze on my Experian account on XX/XX/2017. I tried to lift the freeze, with my current and correct address and PIN for the freeze. The Experian system will not lift the freeze. I attempted to lift the security freeze through their seconday online system and was denied. The only option to lift the freeze is to mail my information to Experian. \n\nI am a US military member preparing to transfer from XXXX to California in the next week. I went on the Experian website and signed up for a free account, I was able to view my credit report. I was also able to see that I have a security freeze on my credit report. I am not able to find support for removing my security freeze other than mailing my information to Texas. \n\nWhen my family returns to the United States in the coming week we need to purchase cell phones and cars. I am afraid I will have to buy the cell phones because of the security freeze, I will not be able to use the cell phone company credit. I have searched the internet for phone numbers to call Experian, I can only find numbers for automated systems that do not help in my situation. I can not find a means to contact Experian other than by mail. \n\nI am frustrated with Experian and the non-availability to contact their organization.","date_sent_to_company":"2018-03-09T23:48:39.000Z","issue":"Identity theft protection or other monitoring services","sub_product":"Other personal consumer report","zip_code":"XXXXX","tags":"Servicemember","has_narrative":true,"complaint_id":"2838949","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2018-03-09T23:30:10.000Z","state":"AP","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with product or service terms changing"},"highlight":{"complaint_what_happened":["I have searched the internet for <em>phone</em> <em>numbers</em> to call Experian, I can only find <em>numbers</em> for automated systems that do not help in my situation. I can not find a means to contact Experian other than by <em>mail</em>. \n\nI am frustrated with Experian and the non-availability to contact their organization."]},"sort":[20.626986,"2838949"]},{"_index":"complaint-public-v1","_id":"11620924","_score":20.48334,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I have reported several inaccuracies on my credit profile and or report. I have mailed letters to Experian for over three years requesting they remove inaccuracies from my credit profile and credit report. They have wrong or misspelled names, wrong social security numbers, wrong phone numbers, wrong email addresses, wrong addresses. I requested these all be removed. The ones they removed they put back along with the wrong account information. Or they just refused to verify and remove.","date_sent_to_company":"2025-01-19T23:15:32.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"94536","tags":null,"has_narrative":true,"complaint_id":"11620924","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-01-19T23:07:15.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["I have <em>mailed</em> letters to Experian for over three years requesting they remove inaccuracies from my credit profile and credit report. They have wrong or misspelled names, wrong social <em>security</em> <em>numbers</em>, wrong <em>phone</em> <em>numbers</em>, wrong email <em>addresses</em>, wrong <em>addresses</em>. I requested these all be removed. The ones they removed they put back along with the wrong account information. Or they just refused to verify and remove."]},"sort":[20.48334,"11620924"]},{"_index":"complaint-public-v1","_id":"2709454","_score":20.367733,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"A credit monitoring service reported to me accounts and inquiries that were n't mine in XXXX. I tried to access my free credit report from TransUnion on line but TransUnion did not accept the information I provided. I was able to order a report by phone using my social security number, but the report I received was in the name of a woman with the same first name as me and a social security number that matched 8 of the 9 social security digits. The address, phone numbers and birth date matched mine but the credit accounts included both hers and mine. I finally got the fraud department to check into separating the two files after my letter requesting it was ignored with the complaint they could n't read my driver 's license, which I believe is purposefully designed to not be copied and scanned. I requested a credit freeze but was told I could n't because of the commingled file. TransUnion put a security freeze on my file with my cell phone number for verification, but the freeze ended up on the other woman 's account with my phone number. I am still getting confirmations from XXXX in the other woman 's name at my address. I have received someone else 's credit report and social security number in the mail. Her credit report also listed her address and phone number in the file. This is third time this woman 's information has ended up in my file and it is worse this time because I am retired and cutting back on my debt while she is increasing hers. TransUnion uses social security numbers as identifiers but seems more interested in like numbers than exact numbers. TransUnion will not give me a free freeze and I do not know how to protect myself from losing my credit identity again.","date_sent_to_company":"2017-10-23T21:20:56.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"22153","tags":"Servicemember","has_narrative":true,"complaint_id":"2709454","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2017-10-23T20:34:38.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["TransUnion put a <em>security</em> freeze on my file with my cell <em>phone</em> number for verification, but the freeze ended up on the other woman 's account with my <em>phone</em> number. I am still getting confirmations from XXXX in the other woman 's name at my <em>address</em>. I have received someone else 's credit report and social <em>security</em> number in the <em>mail</em>. Her credit report also listed her <em>address</em> and <em>phone</em> number in the file."]},"sort":[20.367733,"2709454"]},{"_index":"complaint-public-v1","_id":"4034265","_score":20.045042,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have contacted All three credit bureaus regarding miss information on my credit report someone has tampered into my credit report and change my information including my name my last name date of birth address is in Social Security numbers. Having a copy of my credit report from four years ago and none of this information was on my credit report this is been recently done and I believe I know who is involved. I have put a freeze on my credit report and it seems to be unlocked several times and I have locked it again. Someone is repeatedly putting several addresses changing the names the numbers on my credit report and Ive asked a credit with bureau by certified mail to change my information to the correct information including my name date of birth social security number and phone numbers including my address. This is fraud and unacceptable","date_sent_to_company":"2020-12-28T06:00:27.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"28314","tags":"Servicemember","has_narrative":true,"complaint_id":"4034265","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2020-12-28T06:00:23.000Z","state":"NC","company_public_response":null,"sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["Someone is repeatedly putting several <em>addresses</em> changing the names the <em>numbers</em> on my credit report and Ive asked a credit with bureau by certified <em>mail</em> to change my information to the correct information including my name date of birth social <em>security</em> number and <em>phone</em> <em>numbers</em> including my <em>address</em>. This is fraud and unacceptable"]},"sort":[20.045042,"4034265"]},{"_index":"complaint-public-v1","_id":"4034264","_score":20.013615,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have contacted All three credit bureaus regarding miss information on my credit report someone has tampered into my credit report and change my information including my name my last name date of birth address is in Social Security numbers. Having a copy of my credit report from four years ago and none of this information was on my credit report this is been recently done and I believe I know who is involved. I have put a freeze on my credit report and it seems to be unlocked several times and I have locked it again. Someone is repeatedly putting several addresses changing the names the numbers on my credit report and Ive asked a credit with bureau by certified mail to change my information to the correct information including my name date of birth social security number and phone numbers including my address. This is fraud and unacceptable","date_sent_to_company":"2020-12-28T06:00:27.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"28314","tags":"Servicemember","has_narrative":true,"complaint_id":"4034264","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2020-12-28T06:00:23.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["Someone is repeatedly putting several <em>addresses</em> changing the names the <em>numbers</em> on my credit report and Ive asked a credit with bureau by certified <em>mail</em> to change my information to the correct information including my name date of birth social <em>security</em> number and <em>phone</em> <em>numbers</em> including my <em>address</em>. This is fraud and unacceptable"]},"sort":[20.013615,"4034264"]},{"_index":"complaint-public-v1","_id":"4034203","_score":20.013615,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have contacted All three credit bureaus regarding miss information on my credit report someone has tampered into my credit report and change my information including my name my last name date of birth address is in Social Security numbers. Having a copy of my credit report from four years ago and none of this information was on my credit report this is been recently done and I believe I know who is involved. I have put a freeze on my credit report and it seems to be unlocked several times and I have locked it again. Someone is repeatedly putting several addresses changing the names the numbers on my credit report and Ive asked a credit with bureau by certified mail to change my information to the correct information including my name date of birth social security number and phone numbers including my address. This is fraud and unacceptable","date_sent_to_company":"2020-12-28T06:00:14.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"28314","tags":"Servicemember","has_narrative":true,"complaint_id":"4034203","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2020-12-28T05:41:14.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["Someone is repeatedly putting several <em>addresses</em> changing the names the <em>numbers</em> on my credit report and Ive asked a credit with bureau by certified <em>mail</em> to change my information to the correct information including my name date of birth social <em>security</em> number and <em>phone</em> <em>numbers</em> including my <em>address</em>. This is fraud and unacceptable"]},"sort":[20.013615,"4034203"]},{"_index":"complaint-public-v1","_id":"4156126","_score":19.928259,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I reached out to XXXX XXXX, Experian and XXXX buy phone and by mail more then three times, informing them they are reporting information that do not belong to me. The accounts listed using different names, different social Security numbers, different addresses. They have not taken the proper measures to correct the mixup.","date_sent_to_company":"2021-02-22T16:23:52.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"60502","tags":null,"has_narrative":true,"complaint_id":"4156126","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2021-02-22T16:23:48.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["I reached out to XXXX XXXX, Experian and XXXX buy <em>phone</em> and by <em>mail</em> more then three times, informing them they are reporting information that do not belong to me. The accounts listed using different names, different social <em>Security</em> <em>numbers</em>, different <em>addresses</em>. They have not taken the proper measures to correct the mixup."]},"sort":[19.928259,"4156126"]},{"_index":"complaint-public-v1","_id":"4156125","_score":19.902287,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I reached out to XXXX XXXX, XXXX  and Equifax buy phone and by mail more then three times, informing them they are reporting information that do not belong to me. The accounts listed using different names, different social Security numbers, different addresses. They have not taken the proper measures to correct the mixup.","date_sent_to_company":"2021-02-22T16:23:52.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"60502","tags":null,"has_narrative":true,"complaint_id":"4156125","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2021-02-22T16:23:48.000Z","state":"IL","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["I reached out to XXXX XXXX, XXXX  and Equifax buy <em>phone</em> and by <em>mail</em> more then three times, informing them they are reporting information that do not belong to me. The accounts listed using different names, different social <em>Security</em> <em>numbers</em>, different <em>addresses</em>. They have not taken the proper measures to correct the mixup."]},"sort":[19.902287,"4156125"]},{"_index":"complaint-public-v1","_id":"12010881","_score":19.864185,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I recently discovered that my personal information, including my Social Security Number ( SSN ) and other sensitive details, were exposed due to a data breach at XXXX XXXX XXXX. This breach occurred when According to XXXX XXXX XXXX, a malicious actor gained access to their systems in XX/XX/XXXX and leaked sensitive data onto the dark web from XX/XX/XXXX to the summer of XXXX. This data contained the following details : Full names Social Security Numbers Mailing addresses Email addresses Phone numbers Risks of the exposed data The compromised data in this breach can be exploited for different cybercrimes and fraudulent actions. The following list shows possible risks associated with each category of exposed information : Full Names : Misuse of your identity for fraudulent activities, such as opening new accounts or making unauthorized purchases. \n\nSocial Security Numbers : High risk of identity theft, which can lead to fraudulently opened credit accounts, loans, and other financial activities. It's important to monitor your credit reports. You might want to consider placing a fraud alert or credit freeze on your social security number. \n\nAddresses : Access to your physical address increases the risk of identity theft and physical threats. These threats can include fraudulent change-of-address requests and potential home burglaries. \n\nPhone Numbers : There is a high likelihood of increased phishing attacks through text messages and phone calls, potentially resulting in unauthorized access to personal and financial information. This also increases the risk of unsolicited ( spam ) calls. \n\nEmail addresses : Increased risk of targeted phishing, account takeovers, unauthorized access, and a higher chance of spam emails. As a result, my XXXX and other personal identifiers were compromised and may have been accessed by unauthorized entities. Also There is a lawsuit due to XXXX XXXX given access to my information. This raises serious concerns about the security of my personal data and the potential for its misuse.","date_sent_to_company":"2025-02-10T23:21:29.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"73135","tags":null,"has_narrative":true,"complaint_id":"12010881","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-02-10T23:21:03.000Z","state":"OK","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["This data contained the following details : Full names Social <em>Security</em> <em>Numbers</em> <em>Mailing</em> <em>addresses</em> Email <em>addresses</em> <em>Phone</em> <em>numbers</em> Risks of the exposed data The compromised data in this breach can be exploited for different cybercrimes and fraudulent actions. The following list shows possible risks associated with each category of exposed information : Full Names : Misuse of your identity for fraudulent activities, such as opening new accounts or making unauthorized purchases."]},"sort":[19.864185,"12010881"]},{"_index":"complaint-public-v1","_id":"12015887","_score":19.854212,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I recently discovered that my personal information, including my Social Security Number ( SSN ) and other sensitive details, were exposed due to a data breach at XXXX XXXX XXXX. This breach occurred when According to XXXX XXXX XXXX, a malicious actor gained access to their systems in XX/XX/XXXX and leaked sensitive data onto the dark web from XX/XX/XXXX to the summer of XXXX. This data contained the following details : Full names Social Security Numbers Mailing addresses Email addresses Phone numbers Risks of the exposed data The compromised data in this breach can be exploited for different cybercrimes and fraudulent actions. The following list shows possible risks associated with each category of exposed information : Full Names : Misuse of your identity for fraudulent activities, such as opening new accounts or making unauthorized purchases. \n\nSocial Security Numbers : High risk of identity theft, which can lead to fraudulently opened credit accounts, loans, and other financial activities. It's important to monitor your credit reports. You might want to consider placing a fraud alert or credit freeze on your social security number. \n\nAddresses : Access to your physical address increases the risk of identity theft and physical threats. These threats can include fraudulent change-of-address requests and potential home burglaries. \n\nPhone Numbers : There is a high likelihood of increased phishing attacks through text messages and phone calls, potentially resulting in unauthorized access to personal and financial information. This also increases the risk of unsolicited ( spam ) calls. \n\nEmail addresses : Increased risk of targeted phishing, account takeovers, unauthorized access, and a higher chance of spam emails. As a result, my XXXX and other personal identifiers were compromised and may have been accessed by unauthorized entities. Also There is a lawsuit due to XXXX XXXX given access to my information. This raises serious concerns about the security of my personal data and the potential for its misuse.","date_sent_to_company":"2025-02-10T23:21:31.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"73135","tags":null,"has_narrative":true,"complaint_id":"12015887","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-02-10T23:00:57.000Z","state":"OK","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["This data contained the following details : Full names Social <em>Security</em> <em>Numbers</em> <em>Mailing</em> <em>addresses</em> Email <em>addresses</em> <em>Phone</em> <em>numbers</em> Risks of the exposed data The compromised data in this breach can be exploited for different cybercrimes and fraudulent actions. The following list shows possible risks associated with each category of exposed information : Full Names : Misuse of your identity for fraudulent activities, such as opening new accounts or making unauthorized purchases."]},"sort":[19.854212,"12015887"]},{"_index":"complaint-public-v1","_id":"12015699","_score":19.854212,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I recently discovered that my personal information, including my Social Security Number ( SSN ) and other sensitive details, were exposed due to a data breach at XXXX XXXX XXXX. This breach occurred when According to XXXX XXXX XXXX, a malicious actor gained access to their systems in XX/XX/XXXX and leaked sensitive data onto the dark web from XX/XX/XXXX to the summer of XXXX. This data contained the following details : Full names Social Security Numbers Mailing addresses Email addresses Phone numbers Risks of the exposed data The compromised data in this breach can be exploited for different cybercrimes and fraudulent actions. The following list shows possible risks associated with each category of exposed information : Full Names : Misuse of your identity for fraudulent activities, such as opening new accounts or making unauthorized purchases. \n\nSocial Security Numbers : High risk of identity theft, which can lead to fraudulently opened credit accounts, loans, and other financial activities. It's important to monitor your credit reports. You might want to consider placing a fraud alert or credit freeze on your social security number. \n\nAddresses : Access to your physical address increases the risk of identity theft and physical threats. These threats can include fraudulent change-of-address requests and potential home burglaries. \n\nPhone Numbers : There is a high likelihood of increased phishing attacks through text messages and phone calls, potentially resulting in unauthorized access to personal and financial information. This also increases the risk of unsolicited ( spam ) calls. \n\nEmail addresses : Increased risk of targeted phishing, account takeovers, unauthorized access, and a higher chance of spam emails. As a result, my XXXX and other personal identifiers were compromised and may have been accessed by unauthorized entities. Also There is a lawsuit due to XXXX XXXX given access to my information. This raises serious concerns about the security of my personal data and the potential for its misuse.","date_sent_to_company":"2025-02-10T23:21:31.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"73135","tags":null,"has_narrative":true,"complaint_id":"12015699","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-02-10T23:21:03.000Z","state":"OK","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["This data contained the following details : Full names Social <em>Security</em> <em>Numbers</em> <em>Mailing</em> <em>addresses</em> Email <em>addresses</em> <em>Phone</em> <em>numbers</em> Risks of the exposed data The compromised data in this breach can be exploited for different cybercrimes and fraudulent actions. The following list shows possible risks associated with each category of exposed information : Full Names : Misuse of your identity for fraudulent activities, such as opening new accounts or making unauthorized purchases."]},"sort":[19.854212,"12015699"]},{"_index":"complaint-public-v1","_id":"4189697","_score":19.56033,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I, XXXX XXXX had applied for a credit card known as XXXX XXXX that is issued by XXXX XXXX and serviced by Continental Finance Company on XX/XX/2021. I got denied because of one reason : We were unable to verify your identity. \n\nI called their customer service number a few times about my current application and their number is XXXX. The customer service representatives told me different things, most of them was very untrained but one of them told me to fax my personal informations directly to the company for review. It have to include my driver license, social security numbers card, and voter registration for proof of address to their fax number XXXX. I already fax them and called them again but they told me they had received but took no action without justify explanations. \n\nOn the online application, I had given them my full social security numbers, name, date of birth, address, e-mail, phone number, and other informations they had requested. I even fax them my social security numbers, driver license, proof of address, and a copy of the reference numbers that is attached to the notice that was sent to me after I applied stating why I was denied.","date_sent_to_company":"2021-03-06T22:01:38.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"29301","tags":null,"has_narrative":true,"complaint_id":"4189697","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Continental Finance Company, LLC","date_received":"2021-03-06T21:03:57.000Z","state":"SC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Application denied"},"highlight":{"complaint_what_happened":["It have to include my driver license, social <em>security</em> <em>numbers</em> card, and voter registration for proof of <em>address</em> to their fax number XXXX. I already fax them and called them again but they told me they had received but took no action without justify explanations. \n\nOn the online application, I had given them my full social <em>security</em> <em>numbers</em>, name, date of birth, <em>address</em>, e-<em>mail</em>, <em>phone</em> number, and other informations they had requested."]},"sort":[19.56033,"4189697"]},{"_index":"complaint-public-v1","_id":"10022361","_score":19.466272,"_source":{"product":"Credit card","complaint_what_happened":"The bank is reporting an incorrect address to the credit bureaus. I been trying to correct this information by calling the banks customer service phone numbers : XXXX. The credit card accounts that are being reported to my consumer credit reports are closed. The main problem is that I'm confronting is that my social security number do not match with the bank information system, making impossible to customer service representatives correct my mailing address on system.","date_sent_to_company":"2024-09-04T16:10:01.000Z","issue":"Incorrect information on your report","sub_product":"General-purpose credit card or charge card","zip_code":"78586","tags":null,"has_narrative":true,"complaint_id":"10022361","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANCO POPULAR DE PUERTO RICO","date_received":"2024-09-04T15:49:52.000Z","state":"TX","company_public_response":null,"sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["The bank is reporting an incorrect <em>address</em> to the credit bureaus. I been trying to correct this information by calling the banks customer service <em>phone</em> <em>numbers</em> : XXXX. The credit card accounts that are being reported to my consumer credit reports are closed. The main problem is that I'm confronting is that my social <em>security</em> number do not match with the bank information system, making impossible to customer service representatives correct my <em>mailing</em> <em>address</em> on system."]},"sort":[19.466272,"10022361"]},{"_index":"complaint-public-v1","_id":"3981165","_score":19.457047,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Experian is constantly saying that I need to verify my address. \nI have already verified it twice. I am trying to dispute items on my credit report, both by mail and on the phone, and I believe they are deliberately making it difficult for me. \nThey also would not allow me to use item numbers to verify my claims, and made me dig up the report number of my credit report just to proceed on the phone. It is not a matter of security when I have to verify my address by mail over and over. \nI mailed a dispute letter certified, and it was delivered on XX/XX/XXXX, yet they claim they have not received it. I can prove it. \nI believe they are trying to stall me and waste even more of my time.","date_sent_to_company":"2020-11-30T18:10:14.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"98107","tags":null,"has_narrative":true,"complaint_id":"3981165","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2020-11-30T18:01:13.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["Experian is constantly saying that I need to verify my <em>address</em>. \nI have already verified it twice. I am trying to dispute items on my credit report, both by <em>mail</em> and on the <em>phone</em>, and I believe they are deliberately making it difficult for me. \nThey also would not allow me to use item <em>numbers</em> to verify my claims, and made me dig up the report number of my credit report just to proceed on the <em>phone</em>. It is not a matter of <em>security</em> when I have to verify my <em>address</em> by <em>mail</em> over and over."]},"sort":[19.457047,"3981165"]},{"_index":"complaint-public-v1","_id":"2977773","_score":19.367905,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On Monday, XX/XX/XXXX I received a notice in the mail from Experian alerting me that \" within the last 30 days, changes to your name, address or Social Security Number have been reported to us by a creditor. '' This notice was sent pursuant to my request to place a security freeze on my account. It listed phone numbers and a web address to obtain a personal copy of my credit report. The phone numbers listed, as well as several others found online, led through a maze of recorded messages that would not allow me to request a copy of my report or to speak to a human for further information. Online, I logged into my Experian acct, requested a copy, and received a message that \" a condition exists that prevents Experian from being able to accept your request at this time. '' I found a different page on the Experian website with an address to request a copy via mail, but no information whatsoever on what to send to make that request. I then logged onto XXXX and tried to retrieve my report there. I received an error message when requesting a report from Experian, which included the same phone numbers I had already tried. Those numbers do not lead to an option to obtain a credit report, other than referring callers to the webpage. I then tried to request a copy from XXXX. I again received a message that this request could not be processed online, though the Equifax page at least included a link to a form that could be mailed in. However, that link goes to a form which is not downloadable as a .pdf or any other format I can print and fill out, as far as I can tell : XXXX XXXX XXXX. \n\nI am unclear how I am able to obtain a copy of my annual credit report from any of the three major agencies. \n\nAdditionally, I am concerned that there was at least one typo in the letter from Experian and the letter head looked less than official - red flags that it is not genuine.","date_sent_to_company":"2018-08-01T00:05:54.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"95062","tags":null,"has_narrative":true,"complaint_id":"2977773","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2018-07-31T23:14:49.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem getting your free annual credit report"},"highlight":{"complaint_what_happened":["On Monday, XX/XX/XXXX I received a notice in the <em>mail</em> from Experian alerting me that \" within the last 30 days, changes to your name, <em>address</em> or Social <em>Security</em> Number have been reported to us by a creditor. '' This notice was sent pursuant to my request to place a <em>security</em> freeze on my account. It listed <em>phone</em> <em>numbers</em> and a web <em>address</em> to obtain a personal copy of my credit report."]},"sort":[19.367905,"2977773"]},{"_index":"complaint-public-v1","_id":"8830458","_score":19.295364,"_source":{"product":"Checking or savings account","complaint_what_happened":"This complaint is mainly over frustration in the bank 's handling of customers who are no longer in their service area. \n\nI opened the account in XXXX - lots of bank buy outs and moves. I last updated my contact information for online access when I moved to XXXX in XXXX. When I moved to XXXX in XXXX, I tried to update my address online, but could not remember the phone numbers that were used many years ago. Both work and home had changed several times over the 18 years. \nI did not contact the bank since the sole use of the account was direct payment for life insurance which occurred once a year. I tracked my balance in my computer. \nThis year 's ( XX/XX/XXXX ) payment was the last insurance payment that had sufficient funds so I called to close the account. I was given the balance, which did not match my records, and was told I had returned mail, but no mention of the fee being withdrawn. I was told I needed to go a branch office to close the account. \n\nComplaint # XXXX I checked into 'returned mail ' and to my surprise, found out I have been billed {$12.00} per month. No one contacted me to inform me that I was being billed for something that should have been easily remedied. While the bank contact phone numbers were out of date, I performed a simple XXXX query and found an accurate phone number for me on the first try. \n\nI called a second time on XXXX XXXX to attempt to get my contact information updated over the phone. After 20+ minutes of exchanging information and the assistant checking with the manager, I was told I needed to go a branch bank since the data I had was not sufficient to meet their security - mother 's maiden name, social security XXXX last transaction, last address - BUT I could not match the phone numbers. \nThe third call on XXXX XXXX went better. I was able to update the address, but still could not match the phone number. The bank reversed 2 of the returned mail charges On XXXX XXXX, I was in XXXX ( XXXX miles from home in XXXX ) for a trip and was able to go an office. The bank staff was very helpful and filled out a form to update the account to latest phone numbers and also reversed yet another returned mail charge. \n\nComplaint XXXX - All my attempts to make changes to online banking data failed due to phone number mismatch. No one ever contacted me after failed efforts to set up online account ( XXXX, XXXX ), even though I had valid email and phone in the request. \nMy identification of social security, mothers maiden name, and last transaction should have allowed the bank to change the contact info. Instead, I had to go to bank, whose employees have been helpful, to fill out a form that they sent internally to data base team. \nMailing statement that will never be delivered is a useless requirement that could be avoided by coding the account with bad address after a few returns rather than drawing down the account with repetitive charges without taking the effort to solve the missing address. A change in bank policy may be needed to stop useless and expensive delivery charges. \n\nComplaint XXXX - I would like the bank to refund the returned mail charges from XXXX to XX/XX/XXXX- {$84.00}. The bank associates were only able to refund charges incurred in the last 60 days.","date_sent_to_company":"2024-04-22T17:11:40.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"76712","tags":"Older American","has_narrative":true,"complaint_id":"8830458","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"PROSPERITY BANCSHARES, INC.","date_received":"2024-04-22T16:18:28.000Z","state":"TX","company_public_response":null,"sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["After 20+ minutes of exchanging information and the assistant checking with the manager, I was told I needed to go a branch bank since the data I had was not sufficient to meet their <em>security</em> - mother 's maiden name, social <em>security</em> XXXX last transaction, last <em>address</em> - BUT I could not match the <em>phone</em> <em>numbers</em>. \nThe third call on XXXX XXXX went better. I was able to update the <em>address</em>, but still could not match the <em>phone</em> number."]},"sort":[19.295364,"8830458"]},{"_index":"complaint-public-v1","_id":"6642829","_score":19.231497,"_source":{"product":"Checking or savings account","complaint_what_happened":"three months ago the bank blocked my account due to fraud alert. After being bounced around between departments throughout many phone calls, the specialized fraud department acknowledged the block, but then refused to verify my identity ( despite me providing 3 different phone numbers all of which they were misteriously unable to reach, mi SSN, my mailing address my debit card number and credit card number ). They told me to wait until a physical letter arrived to my mailing address with a security code. \nIt's been 3 months. The letter never arrived. I've called more than 10 times in the meantime, all of the times they refuse to engage in conversation with me after claiming to be unable to reach my phone numbers on file, and hang up after telling to wait for the letter. I have been denied access to my money and savings for 3 months now and have not been able to even file a formal complaint with them because they have no such department. I NEED HELP","date_sent_to_company":"2023-03-03T23:31:31.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"07047","tags":null,"has_narrative":true,"complaint_id":"6642829","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2023-03-03T23:14:23.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["After being bounced around between departments throughout many <em>phone</em> calls, the specialized fraud department acknowledged the block, but then refused to verify my identity ( despite me providing 3 different <em>phone</em> <em>numbers</em> all of which they were misteriously unable to reach, mi SSN, my <em>mailing</em> <em>address</em> my debit card number and credit card number ). They told me to wait until a physical letter arrived to my <em>mailing</em> <em>address</em> with a <em>security</em> code. \nIt's been 3 months. The letter never arrived."]},"sort":[19.231497,"6642829"]},{"_index":"complaint-public-v1","_id":"5940689","_score":18.981417,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"This is the third time this have happen and I need it to stop. I demand the deletion of all personally identifiable information from my consumer credit report with the exception of : 1. My Full Legal Name : First Middle & Last Name 2. My Current Mailing Address Any and all other addresses, I can not receive mail or any correspondence nor do I have access to any of these addresses please delete these outdated addresses and update the address with my current address. Delete any and all other phone numbers listed. I demand my social security number and date of birth be removed from being displayed on the credit file for privacy reasons. Delete all information in the employer section Thanks in Advance","date_sent_to_company":"2022-09-01T15:43:54.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"18103","tags":null,"has_narrative":true,"complaint_id":"5940689","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2022-09-01T15:43:49.000Z","state":"PA","company_public_response":null,"sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["My Current <em>Mailing</em> <em>Address</em> Any and all other <em>addresses</em>, I can not receive <em>mail</em> or any correspondence nor do I have access to any of these <em>addresses</em> please delete these outdated <em>addresses</em> and update the <em>address</em> with my current <em>address</em>. Delete any and all other <em>phone</em> <em>numbers</em> listed. I demand my social <em>security</em> number and date of birth be removed from being displayed on the credit file for privacy reasons. Delete all information in the employer section Thanks in Advance"]},"sort":[18.981417,"5940689"]},{"_index":"complaint-public-v1","_id":"5938231","_score":18.96098,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"This is the third time this have happen and I need it to stop. I demand the deletion of all personally identifiable information from my consumer credit report with the exception of : 1. My Full Legal Name : First Middle & Last Name 2. My Current Mailing Address Any and all other addresses, I can not receive mail or any correspondence nor do I have access to any of these addresses please delete these outdated addresses and update the address with my current address. Delete any and all other phone numbers listed. I demand my social security number and date of birth be removed from being displayed on the credit file for privacy reasons. Delete all information in the employer section Thanks in Advance","date_sent_to_company":"2022-09-01T15:43:28.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"18103","tags":null,"has_narrative":true,"complaint_id":"5938231","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2022-09-01T15:28:35.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["My Current <em>Mailing</em> <em>Address</em> Any and all other <em>addresses</em>, I can not receive <em>mail</em> or any correspondence nor do I have access to any of these <em>addresses</em> please delete these outdated <em>addresses</em> and update the <em>address</em> with my current <em>address</em>. Delete any and all other <em>phone</em> <em>numbers</em> listed. I demand my social <em>security</em> number and date of birth be removed from being displayed on the credit file for privacy reasons. Delete all information in the employer section Thanks in Advance"]},"sort":[18.96098,"5938231"]},{"_index":"complaint-public-v1","_id":"5926088","_score":18.96098,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"This is the third time this have happen and I need it to stop. I demand the deletion of all personally identifiable information from my consumer credit report with the exception of : 1. My Full Legal Name : First Middle & Last Name 2. My Current Mailing Address Any and all other addresses, I can not receive mail or any correspondence nor do I have access to any of these addresses please delete these outdated addresses and update the address with my current address. Delete any and all other phone numbers listed. I demand my social security number and date of birth be removed from being displayed on the credit file for privacy reasons. Delete all information in the employer section Thanks in AdvanceThanks in Advance","date_sent_to_company":"2022-08-30T03:32:34.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"07018","tags":null,"has_narrative":true,"complaint_id":"5926088","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-08-30T03:32:30.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["My Current <em>Mailing</em> <em>Address</em> Any and all other <em>addresses</em>, I can not receive <em>mail</em> or any correspondence nor do I have access to any of these <em>addresses</em> please delete these outdated <em>addresses</em> and update the <em>address</em> with my current <em>address</em>. Delete any and all other <em>phone</em> <em>numbers</em> listed. I demand my social <em>security</em> number and date of birth be removed from being displayed on the credit file for privacy reasons. Delete all information in the employer section Thanks in AdvanceThanks in Advance"]},"sort":[18.96098,"5926088"]},{"_index":"complaint-public-v1","_id":"5926151","_score":18.956966,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"This is the third time this have happen and I need it to stop. \n\nI demand the deletion of all personally identifiable information from my consumer credit report with the exception of : XXXX. My Full Legal Name : First Middle & Last Name XXXX. My Current Mailing Address Any and all other addresses, I can not receive mail or any correspondence nor do I have access to any of these addresses please delete these outdated addresses and update the address with my current address. \n\nDelete any and all other phone numbers listed. \nI demand my social security number and date of birth be removed from being displayed on the credit file for privacy reasons. \nDelete all information in the employer section Thanks in Advance","date_sent_to_company":"2022-08-30T03:24:16.000Z","issue":"Incorrect information on your report","sub_product":"Other personal consumer report","zip_code":"07018","tags":null,"has_narrative":true,"complaint_id":"5926151","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2022-08-30T03:12:32.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Old information reappears or never goes away"},"highlight":{"complaint_what_happened":["My Current <em>Mailing</em> <em>Address</em> Any and all other <em>addresses</em>, I can not receive <em>mail</em> or any correspondence nor do I have access to any of these <em>addresses</em> please delete these outdated <em>addresses</em> and update the <em>address</em> with my current <em>address</em>. \n\nDelete any and all other <em>phone</em> <em>numbers</em> listed. \nI demand my social <em>security</em> number and date of birth be removed from being displayed on the credit file for privacy reasons. \nDelete all information in the employer section Thanks in Advance"]},"sort":[18.956966,"5926151"]},{"_index":"complaint-public-v1","_id":"8264303","_score":18.945734,"_source":{"product":"Credit card","complaint_what_happened":"Received unsolicited mail offering pre-approved visa card from XXXX. \nCalled the number to opt out. Call prompter system required I input my social security number. There was no option to take to a representative. In the fine print on the back of the offer, that number was the same as listed for XXXX, They also listed several credit rating services.without phone numbers and only addresses or XXXX XXXX XXXX. \n\nI called multiple numbers on the flyer. No one could take action, Was transferred to customer service who would only help me if I had their credit card. Classic Catch 22 situation.\n\nThis is an identity theft concern. We should never be asked for our social security numbers in order to prevent an action, I'm not even sure this is a legit offer from VisaXXXX XXXX Maybe just a scam to get people 's private info to use for other, not legal purposes. \n\nI don't want these mailers. \nI don't wish to give them my private information, I am concerned that many consumers XXXX blindly give up their critical private information and experience harm as a result. \n\nEven if this is a legit offer, it is not acceptable that they direct you to phone numbers soliciting this private information. \n\nSomething is not right and I can not find a way to stop or prevent it in future unless I am willing to write multiple letters to multiple credit bureaus - and I don't know that would even be productive.","date_sent_to_company":"2024-02-05T16:02:00.000Z","issue":"Advertising and marketing, including promotional offers","sub_product":"General-purpose credit card or charge card","zip_code":"20902","tags":null,"has_narrative":true,"complaint_id":"8264303","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bread Financial Holdings, Inc.","date_received":"2024-02-01T15:25:30.000Z","state":"MD","company_public_response":null,"sub_issue":"Confusing or misleading advertising about the credit card"},"highlight":{"complaint_what_happened":["Received unsolicited <em>mail</em> offering pre-approved visa card from XXXX. \nCalled the number to opt out. Call prompter system required I input my social <em>security</em> number. There was no option to take to a representative. In the fine print on the back of the offer, that number was the same as listed for XXXX, They also listed several credit rating services.without <em>phone</em> <em>numbers</em> and only <em>addresses</em> or XXXX XXXX XXXX. \n\nI called multiple <em>numbers</em> on the flyer."]},"sort":[18.945734,"8264303"]},{"_index":"complaint-public-v1","_id":"5940691","_score":18.931572,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"This is the third time this have happen and I need it to stop. I demand the deletion of all personally identifiable information from my consumer credit report with the exception of : 1. My Full Legal Name : First Middle & Last Name 2. My Current Mailing Address Any and all other addresses, I can not receive mail or any correspondence nor do I have access to any of these addresses please delete these outdated addresses and update the address with my current address. Delete any and all other phone numbers listed. I demand my social security number and date of birth be removed from being displayed on the credit file for privacy reasons. Delete all information in the employer section Thanks in Advance","date_sent_to_company":"2022-09-01T15:43:54.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"18103","tags":null,"has_narrative":true,"complaint_id":"5940691","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-09-01T15:43:49.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["My Current <em>Mailing</em> <em>Address</em> Any and all other <em>addresses</em>, I can not receive <em>mail</em> or any correspondence nor do I have access to any of these <em>addresses</em> please delete these outdated <em>addresses</em> and update the <em>address</em> with my current <em>address</em>. Delete any and all other <em>phone</em> <em>numbers</em> listed. I demand my social <em>security</em> number and date of birth be removed from being displayed on the credit file for privacy reasons. Delete all information in the employer section Thanks in Advance"]},"sort":[18.931572,"5940691"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":2247,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":2247}]}},"product":{"doc_count":2247,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":1167,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":1148},{"key":"Other personal consumer report","doc_count":19}]}},{"key":"Credit reporting, credit repair services, or other personal consumer reports","doc_count":426,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":410},{"key":"Other personal consumer report","doc_count":16}]}},{"key":"Debt 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