{"took":75,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":857,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"10660494","_score":18.03254,"_source":{"product":"Credit card","complaint_what_happened":"On XX/XX/year>, a Capital One Credit Card was opened fraudulently with my Social Security Number. I was notified by XXXX and I confirmed on XX/XX/year> that the account was opened with my Social Security Number. I have attempted to work with Capital One regarding this issue but they have advised me that they cant and wont remove my Social Security Number from the account. I sent Capital One documents as well that prove my Social Security Number is mine and I sent them a copy of my ID as well. I sent this information to Capital One to help aid an investigation on their end. I also sent the credit bureaus 3 letters advising that my Social Security Number is being used in a fraudulent and unauthorized manner. I am requesting a thorough investigation into this matter as Capital One is allowing an account to stay opened with my Social Security Number and have confirmed that they will not investigate or open a fraud complaint regarding this event.","date_sent_to_company":"2024-11-01T13:11:43.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"79407","tags":null,"has_narrative":true,"complaint_id":"10660494","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2024-11-01T12:57:40.000Z","state":"TX","company_public_response":null,"sub_issue":"Card opened without my consent or knowledge"},"highlight":{"complaint_what_happened":["I sent this information to Capital One to help aid an <em>investigation</em> on their end. I also sent the credit bureaus 3 letters advising that my Social <em>Security</em> Number is being used in a fraudulent and unauthorized manner. I am requesting a thorough <em>investigation</em> into this matter as Capital One is allowing an account to stay <em>opened</em> with my Social <em>Security</em> Number and <em>have</em> <em>confirmed</em> that they will not <em>investigate</em> or <em>open</em> a fraud complaint regarding this event."]},"sort":[18.03254,"10660494"]},{"_index":"complaint-public-v1","_id":"3291902","_score":15.40754,"_source":{"product":"Checking or savings account","complaint_what_happened":"Someone opened two Bank of America accounts in my name, with my social security number and address. Once I found out I called Bank of America three times and requested they investigate and close the account. They will not close the account without investigating. In order to do so, they claim to need a photo copy of my social security card, driver 's license and additional personal information I do not feel comfortable sending them considering their security measures are clearly not very strong. They already have app of my necessary information and confirmed the account was opened online with a fake email address and phone number. I want these fraudulent accounts in my name closed without having to give this bank sensitive material that could further compromise my safety and identity. Each time I have called I receive an apology, but absolutely no help whatsoever.","date_sent_to_company":"2019-06-30T17:08:49.000Z","issue":"Closing an account","sub_product":"Savings account","zip_code":"442XX","tags":null,"has_narrative":true,"complaint_id":"3291902","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2019-06-30T16:59:24.000Z","state":"OH","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Can't close your account"},"highlight":{"complaint_what_happened":["They already <em>have</em> app of my necessary information and <em>confirmed</em> the account was <em>opened</em> online with a fake email address and phone number. I want these fraudulent accounts in my name closed without <em>having</em> to give this bank sensitive material that could further compromise my safety and identity. Each time I <em>have</em> called I receive an apology, but absolutely no help whatsoever."]},"sort":[15.40754,"3291902"]},{"_index":"complaint-public-v1","_id":"11110315","_score":15.247612,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I have been disputing a fraudulent account that someone opened in my name for the past 4 months. I contacted. AFFIRM, who the account was opened with, and they have told me the person who opened the account was using a different email address, phone number, and social security number. I was asking can they contact XXXX to block and delete the account. They informed me they would open up an investigation, even though they confirmed the information was a mismatch and fraudulently opened. XXXX said Affirm has yet to respond to them in reference to this case, even after the disputes each month.","date_sent_to_company":"2024-12-11T20:09:16.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"21239","tags":null,"has_narrative":true,"complaint_id":"11110315","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Affirm Holdings, Inc","date_received":"2024-12-11T19:58:36.000Z","state":"MD","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I <em>have</em> been disputing a fraudulent account that someone <em>opened</em> in my name for the past 4 months. I contacted. AFFIRM, who the account was <em>opened</em> with, and they <em>have</em> told me the person who <em>opened</em> the account was using a different email address, phone number, and social <em>security</em> number. I was asking can they contact XXXX to block and delete the account. They informed me they would <em>open</em> up an <em>investigation</em>, even though they <em>confirmed</em> the information was a mismatch and fraudulently <em>opened</em>."]},"sort":[15.247612,"11110315"]},{"_index":"complaint-public-v1","_id":"11109972","_score":15.227445,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I have been disputing a fraudulent account that someone opened in my name for the past 4 months. I contacted. XXXX, who the account was opened with, and they have told me the person who opened the account was using a different email address, phone number, and social security number. I was asking can they contact Experian to block and delete the account. They informed me they would open up an investigation, even though they confirmed the information was a mismatch and fraudulently opened. Experian said XXXX has yet to respond to them in reference to this case, even after the disputes each month.","date_sent_to_company":"2024-12-11T20:09:25.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"21239","tags":null,"has_narrative":true,"complaint_id":"11109972","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-12-11T20:09:23.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I <em>have</em> been disputing a fraudulent account that someone <em>opened</em> in my name for the past 4 months. I contacted. XXXX, who the account was <em>opened</em> with, and they <em>have</em> told me the person who <em>opened</em> the account was using a different email address, phone number, and social <em>security</em> number. I was asking can they contact Experian to block and delete the account. They informed me they would <em>open</em> up an <em>investigation</em>, even though they <em>confirmed</em> the information was a mismatch and fraudulently <em>opened</em>."]},"sort":[15.227445,"11109972"]},{"_index":"complaint-public-v1","_id":"5668051","_score":15.137103,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XX/XX/2022 - received information via mail about 2 attempted credit cards being opened in my name. They were denied which is concerning as I have great credit. \nXX/XX/2022 - called both companies to report fraudulent attempts at obtaining credit card. Both companies confirmed they were attempted online. Both confirmed that my social security information, birthdate, drivers license, name, and home address have been compromised. Both companies have reported the fraudulent activities and are investigating. More information to be sent to me via mail. \n- Called XXXX, XXXX, and XXXX to freeze my credit reports. \n-FICO XXXX XXXX confirmed that my score has been negatively impacted by these activities. \n-Contacted this website : US Federal Trade Commission to report activities. \n-Currently on call with Social Security Administration for assistance on steps to take. \n-Will be calling DMV tXXXX report that my driver 's license number has been compromised.","date_sent_to_company":"2022-06-14T17:59:40.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"95123","tags":null,"has_narrative":true,"complaint_id":"5668051","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TD BANK US HOLDING COMPANY","date_received":"2022-06-14T17:46:29.000Z","state":"CA","company_public_response":null,"sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["XX/XX/2022 - received information via mail about 2 attempted credit cards being <em>opened</em> in my name. They were denied which is concerning as I <em>have</em> great credit. \nXX/XX/2022 - called both companies to report fraudulent attempts at obtaining credit card. Both companies <em>confirmed</em> they were attempted online. Both <em>confirmed</em> that my social <em>security</em> information, birthdate, drivers license, name, and home address <em>have</em> been compromised."]},"sort":[15.137103,"5668051"]},{"_index":"complaint-public-v1","_id":"10938011","_score":15.130786,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/year> I went online to SOFI BANK to try and open a high yield savings account. My application was denied and then I received a notification stating that my Social Security number was already being used by another member. I began a chat with their customer service agents to try and resolve this and even verified my Social security number with them via photos. The agent confirmed it was the correct ssn and that I should call the security team and have them open an investigation. I called no later then 2 mi utes after ending that chat and was told that they could not provide any information regarding someone else 's account that was clearly using my information. I was given a reference number and told that they can not give me a time frame of when I would hear a result or from anyone from the security team.","date_sent_to_company":"2024-11-26T03:06:16.000Z","issue":"Opening an account","sub_product":"Checking account","zip_code":"90008","tags":null,"has_narrative":true,"complaint_id":"10938011","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SOFI TECHNOLOGIES, INC.","date_received":"2024-11-26T02:50:29.000Z","state":"CA","company_public_response":null,"sub_issue":"Account opened without my consent or knowledge"},"highlight":{"complaint_what_happened":["On XX/XX/year> I went online to SOFI BANK to try and <em>open</em> a high yield savings account. My application was denied and then I received a notification stating that my Social <em>Security</em> number was already being used by another member. I began a chat with their customer service agents to try and resolve this and even verified my Social <em>security</em> number with them via photos. The agent <em>confirmed</em> it was the correct ssn and that I should call the <em>security</em> team and <em>have</em> them <em>open</em> an <em>investigation</em>."]},"sort":[15.130786,"10938011"]},{"_index":"complaint-public-v1","_id":"5668064","_score":15.117286,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XX/XX/2022 - received information via mail about XXXX attempted credit cards being opened in my name. They were denied which is concerning as I have great credit. \nXX/XX/2022 - called both companies to report fraudulent attempts at obtaining credit card. Both companies confirmed they were attempted online. Both confirmed that my social security information, birthdate, drivers license, name, and home address have been compromised. Both companies have reported the fraudulent activities and are investigating. More information to be sent to me via mail. \n- Called XXXX, XXXX, and XXXX to freeze my credit reports. \n-FICO credit score confirmed that my score has been negatively impacted by these activities. \n-Contacted this website : US Federal Trade Commission to report activities. \n-Currently on call with Social Security Administration for assistance on steps to take. \n-Will be calling DMV to report that my driver 's license number has been compromised.","date_sent_to_company":"2022-06-14T17:59:55.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"95123","tags":null,"has_narrative":true,"complaint_id":"5668064","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2022-06-14T17:59:52.000Z","state":"CA","company_public_response":null,"sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["XX/XX/2022 - received information via mail about XXXX attempted credit cards being <em>opened</em> in my name. They were denied which is concerning as I <em>have</em> great credit. \nXX/XX/2022 - called both companies to report fraudulent attempts at obtaining credit card. Both companies <em>confirmed</em> they were attempted online. Both <em>confirmed</em> that my social <em>security</em> information, birthdate, drivers license, name, and home address <em>have</em> been compromised."]},"sort":[15.117286,"5668064"]},{"_index":"complaint-public-v1","_id":"9850927","_score":14.592302,"_source":{"product":"Debt collection","complaint_what_happened":"I am a long-term victim of identity theft and have alerted all relevant agencies. I am currently working with the Social Security Administration and other government entities to resolve the issue. Recently, I received a call from a collection agency claiming I owe {$7400.00} on a Chase credit card ending in XXXX. I informed them that this was incorrect, as I have never opened a Chase account. Furthermore, Chase previously informed me that opening an account would require in-person verification. The collection agent proceeded to verify my personal information, including my address, phone number, email, and Social Security number. Upon confirming that none of this information matched their records, I was transferred to Chase. However, instead of addressing the issue, the Chase representative repeatedly questioned me about an old card ending in XXXX, which was not the reason for my call. The representative eventually confirmed that there was no account under my name or Social Security number with a card ending in XXXX. Months later, I received another call from a different collection agency regarding the same alleged debt. I reiterated the information provided to the previous agency, and they again confirmed that none of the details on file matched mine. I requested all relevant information to document the incident and pursue the individual I believe is using my identity. The collection agency advised me to contact Chase again. When I was transferred, the agent, XXXX, confirmed that there was no account under my information. Chase provided no further assistance, implying simply, \" It's your name, so you owe the debt. '' While I have several suspects in mind since it was XXXX of my old addresses, Chase refused to provide me further information about the account such as the social security number used, phone number used, email address, address used to open the account, or any other information that can aid me in my investigation. Both collection agencies on recording has confirmed that none of my factual information match what Chase gave them. Despite my repeated notifications that I did not open a new Chase account, this erroneous debt has now been reported on my credit report.","date_sent_to_company":"2024-08-19T19:13:02.000Z","issue":"Attempts to collect debt not owed","sub_product":"Credit card debt","zip_code":"14609","tags":null,"has_narrative":true,"complaint_id":"9850927","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2024-08-19T19:08:03.000Z","state":"NY","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["Chase provided no further assistance, implying simply, \" It's your name, so you owe the debt. '' While I <em>have</em> several suspects in mind since it was XXXX of my old addresses, Chase refused to provide me further information about the account such as the social <em>security</em> number used, phone number used, email address, address used to <em>open</em> the account, or any other information that can aid me in my <em>investigation</em>."]},"sort":[14.592302,"9850927"]},{"_index":"complaint-public-v1","_id":"16216631","_score":14.55821,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/year>, I purchased a {$10000.00} XXXX XXXX XXXX XXXX XXXXXXXX XXXX. \nThe bill matured on XX/XX/year>. XXXX has confirmed that they sent a full ACH payment of {$10000.00} to my Chase account, with XXXX XXXX ID XXXX. \n\nHowever, Chase only credited {$9800.00} to my account. \nI contacted Chase multiple times and requested them to open an XXXX investigation, but they refused. Instead, they incorrectly told me to contact the Social Security XXXX, even though this payment was not Social Security, but a XXXX Treasury XXXX maturity payment. \n\nI am requesting that Chase conduct an XXXX investigation, correct the error, and credit the missing funds to my account. \nI have attached supporting documentation from XXXX and Chase showing the discrepancy.","date_sent_to_company":"2025-09-28T02:09:42.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"07103","tags":null,"has_narrative":true,"complaint_id":"16216631","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-09-28T01:47:01.000Z","state":"NJ","company_public_response":null,"sub_issue":"Banking errors"},"highlight":{"complaint_what_happened":["XXXX has <em>confirmed</em> that they sent a full ACH payment of {$10000.00} to my Chase account, with XXXX XXXX ID XXXX. \n\nHowever, Chase only credited {$9800.00} to my account. \nI contacted Chase multiple times and requested them to <em>open</em> an XXXX <em>investigation</em>, but they refused. Instead, they incorrectly told me to contact the Social <em>Security</em> XXXX, even though this payment was not Social <em>Security</em>, but a XXXX Treasury XXXX maturity payment."]},"sort":[14.55821,"16216631"]},{"_index":"complaint-public-v1","_id":"7862330","_score":14.410811,"_source":{"product":"Credit card","complaint_what_happened":"Someone obtained my information and opened a credit card with Synchrony Bank/TJ Maxx credit card. I believe they rented a car with XXXX rental car company with that card. The rental car company told me they have my Driver 's License on file and that they have security camera footage of me getting in the car in XXXX XXXX. I have never been to XXXX XXXX in my life. They confirmed they had my XXXX Driver 's License on file and when they read to the # to me it became apparent that they had my former Kansas Driver 's license #. \n\nSomeone also opened a Personal Loan with XXXX XXXX for approximately {$6000.00}. \n\nI have never done any business with either of these companies. \n\nI have spoke with all 3 Credit Bureau 's and 2 of them are investigating these fraudulent activities.\n\nI believe they have my Social Security Number.","date_sent_to_company":"2023-11-15T17:50:10.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"812XX","tags":null,"has_narrative":true,"complaint_id":"7862330","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2023-11-15T17:11:13.000Z","state":"CO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Card opened without my consent or knowledge"},"highlight":{"complaint_what_happened":["They <em>confirmed</em> they had my XXXX Driver 's License on file and when they read to the # to me it became apparent that they had my former Kansas Driver 's license #. \n\nSomeone also <em>opened</em> a Personal Loan with XXXX XXXX for approximately {$6000.00}. \n\nI <em>have</em> never done any business with either of these companies. \n\nI <em>have</em> spoke with all 3 Credit Bureau 's and 2 of them are <em>investigating</em> these fraudulent activities.\n\nI believe they <em>have</em> my Social <em>Security</em> Number."]},"sort":[14.410811,"7862330"]},{"_index":"complaint-public-v1","_id":"8621546","_score":14.325996,"_source":{"product":"Credit card","complaint_what_happened":"I received an email from capital One stating that i had been approved for a credit card, and that the card was getting mailed out. Also, XXXX XXXX alerted me of a hard check on my credit for said card. I did NOT open an account with them. I contacted Capital One, and they confirmed that an account was opened matching my social security number, but not the information i provided ( name, date of birth, address, etc ) They opened an investigation into the fraud, and closed the account. Said it would take XXXX weeks, and were unable to give me a case number for some reason. \nMiscellaneous accounts have also been opened ( shopping stuff and website subscriptions ), and have been spamming my email ever since as well.","date_sent_to_company":"2024-03-25T23:33:03.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"806XX","tags":null,"has_narrative":true,"complaint_id":"8621546","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2024-03-25T23:16:50.000Z","state":"CO","company_public_response":null,"sub_issue":"Card opened without my consent or knowledge"},"highlight":{"complaint_what_happened":["I did NOT <em>open</em> an account with them. I contacted Capital One, and they <em>confirmed</em> that an account was <em>opened</em> matching my social <em>security</em> number, but not the information i provided ( name, date of birth, address, etc ) They <em>opened</em> an <em>investigation</em> into the fraud, and closed the account. Said it would take XXXX weeks, and were unable to give me a case number for some reason."]},"sort":[14.325996,"8621546"]},{"_index":"complaint-public-v1","_id":"12955467","_score":14.258834,"_source":{"product":"Credit card","complaint_what_happened":"Capital One has denied multiple applications of mine. The reason stated on the denial letter was due to previous account usage with Capital One. I have never applied for or had a capital one card before. The only previous account associated with my social security number is an account that was closed nearly 10 years ago due to being fraudulently opened. The account was applied for and opened without my knowledge or approval. The account was closed and a fraud investigation took place. The result of the fraud investigation validated that the account was opened without my knowledge and was closed with the status of Account closed due to identity theft. The account has not since reported to my credit reports and no other accounts or cards were ever opened or associated with my social security number. I have called Capital One over 19 times in the past year. The situation was escillated to a supervisor who confirmed that I am being denied credit due to the result of the fraudulently opened account resulting from my identity being stolen.. Furthermore I have informed Capital One that I am a certified victim of human trafficking and thus I have rights. Nothing has been done to resolve this issue. I am unjustly being denied credit with Capital One as a result of identity theft and human trafficking status.","date_sent_to_company":"2025-04-13T00:04:04.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"612XX","tags":null,"has_narrative":true,"complaint_id":"12955467","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2025-04-12T23:52:15.000Z","state":"IL","company_public_response":null,"sub_issue":"Application denied"},"highlight":{"complaint_what_happened":["I <em>have</em> never applied for or had a capital one card before. The only previous account associated with my social <em>security</em> number is an account that was closed nearly 10 years ago due to being fraudulently <em>opened</em>. The account was applied for and <em>opened</em> without my knowledge or approval. The account was closed and a fraud <em>investigation</em> took place."]},"sort":[14.258834,"12955467"]},{"_index":"complaint-public-v1","_id":"6883532","_score":14.076332,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/XXXX, I received emails notifying me that a new bank account had been opened in my name at Bank of America, and I do not have any accounts there. I called their fraud department at XXXX and reported the fraud. They said it had been opened online, investigated my claim, and confirmed the account had been opened fraudulently using my name, date of birth, and social security number. They immediately closed the account. This exact same thing happened to me in XXXXXXXX XXXX XXXX, after which I filed all the necessary claims, complaints, and freezes, so I am appalled that it happened again with the same bank. All of the freezes are still in place. How did this happen? Bank of America should not have opened the account with all of the freezes and alerts I have in place.","date_sent_to_company":"2023-04-24T14:51:02.000Z","issue":"Opening an account","sub_product":"Checking account","zip_code":"201XX","tags":null,"has_narrative":true,"complaint_id":"6883532","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2023-04-24T14:35:27.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account opened as a result of fraud"},"highlight":{"complaint_what_happened":["On XX/XX/XXXX, I received emails notifying me that a new bank account had been <em>opened</em> in my name at Bank of America, and I do not <em>have</em> any accounts there. I called their fraud department at XXXX and reported the fraud. They said it had been <em>opened</em> online, <em>investigated</em> my claim, and <em>confirmed</em> the account had been <em>opened</em> fraudulently using my name, date of birth, and social <em>security</em> number. They immediately closed the account."]},"sort":[14.076332,"6883532"]},{"_index":"complaint-public-v1","_id":"19141111","_score":13.992876,"_source":{"product":"Credit card","complaint_what_happened":"I was upgraded from a secured to an unsecured Discover credit card over four months ago. My {$1000.00} security deposit should have been returned. \n\nFirst, I was told the deposit would be sent by check, but the check never arrived. After that, I provided and confirmed my bank account information for an ACH deposit, and the refund still has not been received. \n\nI contacted Discover multiple times and was repeatedly given extended timeframes without resolution. Today ( XX/XX/year> ), Discover opened an investigation and provided case number : XXXX. \n\nI am requesting the immediate release of my {$1000.00} security deposit and written confirmation of the refund method ( ACH or check with tracking ) and the final refund date.","date_sent_to_company":"2026-01-30T20:17:29.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"95126","tags":null,"has_narrative":true,"complaint_id":"19141111","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2026-01-30T19:41:34.000Z","state":"CA","company_public_response":null,"sub_issue":"Other problem"},"highlight":{"complaint_what_happened":["My {$1000.00} <em>security</em> deposit should <em>have</em> been returned. \n\nFirst, I was told the deposit would be sent by check, but the check never arrived. After that, I provided and <em>confirmed</em> my bank account information for an ACH deposit, and the refund still has not been received. \n\nI contacted Discover multiple times and was repeatedly given extended timeframes without resolution. Today ( XX/XX/year> ), Discover <em>opened</em> an <em>investigation</em> and provided case number : XXXX."]},"sort":[13.992876,"19141111"]},{"_index":"complaint-public-v1","_id":"9450855","_score":13.940661,"_source":{"product":"Credit card","complaint_what_happened":"Upon checking my credit score, it was brought to my attention that on XX/XX/XXXX there was a citibank credit card opened under my name. This card was never opened by me, this was opened fraudulently using my social security number. This card was maxed out at {$6800.00} and has now been closed as of XX/XX/year> by credit grantor CITICARDS CBNA. I have gone ahead and reached out to CITI bank and informed that this Credit card was opened fraudulently under my name, they have informed the account has been closed and there is nothing that can be done at the moment. They informed that fraud investigations will reach out to me if additional information is needed. I did receive an email on XX/XX/XXXX to confirm if opened this card, I never confirmed the card through the email. If i would've caught this on earlier i was have obviously declined me opening this new credit card.","date_sent_to_company":"2024-07-09T02:09:12.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"76021","tags":null,"has_narrative":true,"complaint_id":"9450855","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2024-07-09T01:53:17.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Card opened without my consent or knowledge"},"highlight":{"complaint_what_happened":["I <em>have</em> gone ahead and reached out to CITI bank and informed that this Credit card was <em>opened</em> fraudulently under my name, they <em>have</em> informed the account has been closed and there is nothing that can be done at the moment. They informed that fraud <em>investigations</em> will reach out to me if additional information is needed. I did receive an email on XX/XX/XXXX to confirm if <em>opened</em> this card, I never <em>confirmed</em> the card through the email."]},"sort":[13.940661,"9450855"]},{"_index":"complaint-public-v1","_id":"6886417","_score":13.918016,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have attempted to have Experian and the original creditors remove these two collections accounts They NEVER were my accounts and they were opened without my knowledge or consent. I have not lived in XXXX in over 12 years. My permanent address is in XXXX  and I have lived and worked in XXXX and XXXX since XXXX. I am attaching my ID 's to confirm this. Experian NEVER resolved or investigated this, and keeps saying the accounts are \" confirmed ''. This is libel and slander, and could cause me to lose my security clearance. I never lived on XXXX in XXXX XXXX or on XXXX XXXX on XXXX. \n\nI never opened or had accounts with : XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX","date_sent_to_company":"2023-04-25T05:19:32.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"043XX","tags":"Servicemember","has_narrative":true,"complaint_id":"6886417","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2023-04-25T05:08:18.000Z","state":"ME","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["I <em>have</em> attempted to <em>have</em> Experian and the original creditors remove these two collections accounts They NEVER were my accounts and they were <em>opened</em> without my knowledge or consent. I <em>have</em> not lived in XXXX in over 12 years. My permanent address is in XXXX  and I <em>have</em> lived and worked in XXXX and XXXX since XXXX. I am attaching my ID 's to confirm this. Experian NEVER resolved or <em>investigated</em> this, and keeps saying the accounts are \" <em>confirmed</em> ''."]},"sort":[13.918016,"6886417"]},{"_index":"complaint-public-v1","_id":"6886225","_score":13.918016,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have attempted to have XXXX and the original creditors remove these two collections accounts They NEVER were my accounts and they were opened without my knowledge or consent. I have not lived in XXXX in over 12 years. My permanent address is in XXXX and I have lived and worked in XXXX and XXXX since 2008. I am attaching my ID 's to confirm this. XXXX NEVER resolved or investigated this, and keeps saying the accounts are \" confirmed ''. This is libel and slander, and could cause me to lose my security clearance. I never lived on XXXX in XXXX XXXX or on XXXX XXXX on XXXX. \n\nI never opened or had accounts with : Comenity Bank Express Comenity Bank AnnTYL","date_sent_to_company":"2023-04-25T05:19:47.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"043XX","tags":"Servicemember","has_narrative":true,"complaint_id":"6886225","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bread Financial Holdings, Inc.","date_received":"2023-04-25T05:19:43.000Z","state":"ME","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["I <em>have</em> attempted to <em>have</em> XXXX and the original creditors remove these two collections accounts They NEVER were my accounts and they were <em>opened</em> without my knowledge or consent. I <em>have</em> not lived in XXXX in over 12 years. My permanent address is in XXXX and I <em>have</em> lived and worked in XXXX and XXXX since 2008. I am attaching my ID 's to confirm this. XXXX NEVER resolved or <em>investigated</em> this, and keeps saying the accounts are \" <em>confirmed</em> ''."]},"sort":[13.918016,"6886225"]},{"_index":"complaint-public-v1","_id":"6697899","_score":13.88581,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I received a bill in the mail from Chase for a credit card I did not have. Although it looked legitimate, I doubted that it was real. I looked up the phone number on the actual Chase site and called. After verifying my identity, they confirmed that the account had been opened and marked it as fraudulent. They notified me that the individual that opened it used 'my social security number ' and they are investigating it.Charges of {$5600.00} on that card that had been opened for the full bank statement duration. \n\nChase told me to contact XXXX and supplied me with the number. I called XXXX and opted for the credit freeze option. \n\nMy concern is this may be just the beginning of accounts opened in my name although the credit report I viewed showed no activity, I recognize that it and possibly others simply may not be logged yet. \n\nChase is handling it correctly, XXXX took proper action in my opinion. I'm simply wanting to ask if there's more I should be doing to lock down my Social Security number to better protect myself. \n\nPlease help where you can. Thanks","date_sent_to_company":"2023-03-16T03:03:30.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"83646","tags":null,"has_narrative":true,"complaint_id":"6697899","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-03-16T02:49:37.000Z","state":"ID","company_public_response":null,"sub_issue":"Card opened as result of identity theft or fraud"},"highlight":{"complaint_what_happened":["I received a bill in the mail from Chase for a credit card I did not <em>have</em>. Although it looked legitimate, I doubted that it was real. I looked up the phone number on the actual Chase site and called. After verifying my identity, they <em>confirmed</em> that the account had been <em>opened</em> and marked it as fraudulent."]},"sort":[13.88581,"6697899"]},{"_index":"complaint-public-v1","_id":"6546710","_score":13.84277,"_source":{"product":"Debt collection","complaint_what_happened":"Someone with the same name as me, the same date of birth, who failed to pay the balance of their account and failed to return the equipment to XXXX ( XXXX XXXX ). \n\nThis is the second time XXXX  has misreported a collections account as me. A few years ago I saw an account show up on my credit report as in collections. I disputed the account with XXXX, and within a few weeks it was removed. This time when I disputed this new account in collections, XXXX said that they confirmed it was my account, so I contacted the collections company I.C. SYSTEM INC. on XX/XX/XXXX to gather all the information I could on the account and see how this could be resolved. I spoke with a XXXX ID # XXXX who confirmed that the only information that matched mine was my name XXXX XXXX, and my date of birth, XX/XX/XXXX. The service address, phone number, email, is different. XXXX told me to contact XXXX and submit a fraud case. \n\nI contacted XXXX, opened a fraud case ( XXXX fraud case # XXXX ). The agent I spoke with confirmed that the social security number on the service account the collections account is regarding does not match my social security number, so I disputed the collections account with XXXX again, uploaded scanned copies of my driver 's license, social security card, and passport. XXXX closed the dispute on XX/XX/XXXX with the findings that I.C. SYSTEM INC. confirmed the collections account is me. So when I saw this today ( XX/XX/XXXX ) I called I.C. SYSTEM INCXXXX at XXXX XXXX  EST to ask how they are confirming the account belongs to me. The person I spoke with said that when XXXX investigates the dispute, they just confirmed the information that they have, which in this case, is just the name XXXX XXXX and the date of birth XX/XX/XXXX. I.C. SYSTEM INC. said they do not have this person 's middle name and they do not have this person 's social security number. \n\nXXXX  is asking me to file a police report claiming identity fraud, but I do not believe this other XXXX XXXX used my identity to open an account, I think XXXX  ( XXXX XXXX ) is improperly reporting the information to their hired collections company I.C. SYSTEM INC. \n\nI have an active service account with XXXX and I believe they're misreporting that information. \n\nIt is extremely frustrating that this is the second time XXXX has done this, docking my credit score, taking up a lot of my personal time, and causing me undue stress.","date_sent_to_company":"2023-02-08T20:35:57.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"32803","tags":null,"has_narrative":true,"complaint_id":"6546710","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"I.C. System, Inc.","date_received":"2023-02-08T20:04:53.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["The person I spoke with said that when XXXX <em>investigates</em> the dispute, they just <em>confirmed</em> the information that they <em>have</em>, which in this case, is just the name XXXX XXXX and the date of birth XX/XX/XXXX. I.C. SYSTEM INC. said they do not <em>have</em> this person 's middle name and they do not <em>have</em> this person 's social <em>security</em> number."]},"sort":[13.84277,"6546710"]},{"_index":"complaint-public-v1","_id":"4543544","_score":13.773569,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Capital One account XXXX was opened on XX/XX/2021 and report to the credit bureau approximately XX/XX/2021. When i received the alert I immediately disputed with the Credit Bureau as I did not authorize or open this account. \nI contacted Capital One Fraud Dept on XX/XX/XXXX or XXXX to inform them the card was opened and did not belong to me. The supervisor I spoke with was able to locate the account and confirmed the Social Security number and Telephone number was not a match, She updated the account as fraud and stated they would start an investigation. \n\nOn XX/XX/XXXX I received an updated from Transunion stating the account is verified and accurate. I contacted Capital one back to find out the results of the investigation, XXXX, The fraud account manager Employee ID XXXX, informed me the account was mark as Fraud, along with the transactions. XXXX stated according to the notes the Credit Bureau Disputes team updated the report from XXXX  as accurate because the address match. \nXXXX also stated their are several items that are disprenceny such as, Social Security XXXXumber on Application. but the CBD team indicates because the address is a match this is valid. \nI did not open this account, I have several other accounts with Capital One however this account does not belong to me and I feel this company has violated the FCRA in its entirety. \nThey have not removed the account from my credit report although they are some discrepancies in the information provided. If my social security number is not a match the account should NOT be reported as accurate and/or valid. \nIm unable to solve this with the company directly therefore I'm filing this compliant for assistance.","date_sent_to_company":"2021-07-14T13:51:39.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"30350","tags":null,"has_narrative":true,"complaint_id":"4543544","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2021-07-14T13:36:48.000Z","state":"GA","company_public_response":null,"sub_issue":"Card opened as result of identity theft or fraud"},"highlight":{"complaint_what_happened":["The supervisor I spoke with was able to locate the account and <em>confirmed</em> the Social <em>Security</em> number and Telephone number was not a match, She updated the account as fraud and stated they would start an <em>investigation</em>. \n\nOn XX/XX/XXXX I received an updated from Transunion stating the account is verified and accurate."]},"sort":[13.773569,"4543544"]},{"_index":"complaint-public-v1","_id":"2791292","_score":13.677885,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"BBVA has erroneously posted an auto loan under my social security number and has caused significant damage to my credit report. On XX/XX/XXXX I notified BBVA customer service that an erroneous entry on my credit report showed an auto loan that I did not have. After several phone calls to BBVA they promised a call back but never did. On XX/XX/XXXX I called BBVA offshore customer service ( in XXXX ) which they advised they had confirmed with the auto dealership where the loan was opened, and that the social security number was correct. I knew this was not true, so I asked the rep for the name of the dealership where the auto loan was opened. The BBVA rep gave me the information and I called the dealership and spoke to the finance manager. He confirmed the Social Security was miskeyed by BBVA. I then called back BBVA and advised them of my investigative findings. BBVA promised a call back and I never received one.  Last night the rep stated that I should just get a lawyer, which is a horrible response to solving this problem. I would like to file 1 ) complaint regarding the issue with incorrect SSN displaying on my credit report 2 ) I would like to file a complaint to your executive managers regarding the false investigation that was conducted on your part. 3 ) I would like to file a complaint to your executive managers regarding every representative who promised to call me back but did not. Per FCRA law the item must be removed from my credit report immediately. The customer service that I received from this bank is horrible. All calls are contracted out to a call center in XXXX, and their customer service skills are horrible. I am not even a customer and I am glad I am not.","date_sent_to_company":"2018-01-23T13:50:23.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"60102","tags":null,"has_narrative":true,"complaint_id":"2791292","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"BBVA FINANCIAL CORPORATION","date_received":"2018-01-23T13:43:48.000Z","state":"IL","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["On XX/XX/XXXX I called BBVA offshore customer service ( in XXXX ) which they advised they had <em>confirmed</em> with the auto dealership where the loan was <em>opened</em>, and that the social <em>security</em> number was correct. I knew this was not true, so I asked the rep for the name of the dealership where the auto loan was <em>opened</em>. The BBVA rep gave me the information and I called the dealership and spoke to the finance manager. He <em>confirmed</em> the Social <em>Security</em> was miskeyed by BBVA."]},"sort":[13.677885,"2791292"]},{"_index":"complaint-public-v1","_id":"2791298","_score":13.671674,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX has erroneously posted an auto loan under my social security number and has caused significant damage to my credit report. On XX/XX/XXXX I notified XXXX customer service that an erroneous entry on my credit report showed an auto loan that I did not have. After several phone calls to XXXX they promised a call back but never did. On XX/XX/XXXX I called XXXX offshore customer service ( in XXXX ) which they advised they had confirmed with the auto dealership where the loan was opened, and that the social security number was correct. I knew this was not true, so I asked the rep for the name of the dealership where the auto loan was opened. The XXXX rep gave me the information and I called the dealership and spoke to the finance manager. He confirmed the Social Security was miskeyed by XXXX. I then called back XXXX and advised them of my investigative findings. XXXX promised a call back and I never received one. Last night the rep stated that I should just get a lawyer, which is a horrible response to solving this problem. I would like to file 1 ) complaint regarding the issue with incorrect SSN displaying on my credit report 2 ) I would like to file a complaint to your executive managers regarding the false investigation that was conducted on your part. 3 ) I would like to file a complaint to your executive managers regarding every representative who promised to call me back but did not. Per FCRA law the item must be removed from my credit report immediately. The customer service that I received from this bank is horrible. All calls are contracted out to a call center in XXXX, and their customer service skills are horrible. I am not even a customer and I am glad I am not.","date_sent_to_company":"2018-01-23T13:50:28.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"60102","tags":null,"has_narrative":true,"complaint_id":"2791298","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2018-01-23T13:50:26.000Z","state":"IL","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["On XX/XX/XXXX I called XXXX offshore customer service ( in XXXX ) which they advised they had <em>confirmed</em> with the auto dealership where the loan was <em>opened</em>, and that the social <em>security</em> number was correct. I knew this was not true, so I asked the rep for the name of the dealership where the auto loan was <em>opened</em>. The XXXX rep gave me the information and I called the dealership and spoke to the finance manager. He <em>confirmed</em> the Social <em>Security</em> was miskeyed by XXXX."]},"sort":[13.671674,"2791298"]},{"_index":"complaint-public-v1","_id":"10547923","_score":13.6576605,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Around XX/XX/XXXX, I started receiving toll tickets which spark my suspicion, and I called XXXX XXXX  thinking it was in error. Then around XX/XX/XXXX XXXX  XXXX   XXXX  opened account XXXX in my name. \nOn XX/XX/XXXX, I contacted the lender who confirmed they have been trying to reach me and advised I raise FTC report so that they can remove it from my credit. \n\nI raised an FTC report XXXX XXXX along with my drivers license, and social security information and forwarded same to them. \n\nUp to this moment, they have refused to remove the information or provide me with their investigative report on why they left such in my account. \nI believe the car company is complacent in these identity theft scheme and should be investigated","date_sent_to_company":"2024-10-23T22:17:41.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"21220","tags":null,"has_narrative":true,"complaint_id":"10547923","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Consumer Portfolio Services, Inc.","date_received":"2024-10-23T21:23:29.000Z","state":"MD","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["Then around XX/XX/XXXX XXXX  XXXX   XXXX  <em>opened</em> account XXXX in my name. \nOn XX/XX/XXXX, I contacted the lender who <em>confirmed</em> they <em>have</em> been trying to reach me and advised I raise FTC report so that they can remove it from my credit. \n\nI raised an FTC report XXXX XXXX along with my drivers license, and social <em>security</em> information and forwarded same to them."]},"sort":[13.6576605,"10547923"]},{"_index":"complaint-public-v1","_id":"3226567","_score":13.608779,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/XXXX. A call was placed to XXXX  in reference to disputing XXXX XXXX XXXX XXXX on my report. I was given a series of security questions to verify my identity in order to begin the process.I was told I needed to send or fax in my drivers liscence, social security card and addresss.Once they received these documents the request could be processed.A follow up call was placed on XX/XX/XXXX XXXX to see if the documents were received. I was then asked a series of security questions to verify my Identity. One of the questions I didn't answer correctly based on not knowing what information they have accurately reported. I was then told I could not receive any information on my report at that time.I have received two confirmed letters from XXXX   neither confirms the inquiry about the XXXX XXXX XXXX XXXX. \nI have not also been able open up an investigation to Southwest Credit Ststems, L.P who I believe has reaged XXXX account debt being reported on my report. The company is reporting the acoount was opened XX/XX/XXXX XXXX. However my last bills show XXXX.I aquired XXXX in XXXX.","date_sent_to_company":"2019-04-29T21:48:42.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"19720","tags":null,"has_narrative":true,"complaint_id":"3226567","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Southwest Credit Systems, L.P.","date_received":"2019-04-29T21:48:37.000Z","state":"DE","company_public_response":null,"sub_issue":"Difficulty submitting a dispute or getting information about a dispute over the phone"},"highlight":{"complaint_what_happened":["One of the questions I didn't answer correctly based on not knowing what information they <em>have</em> accurately reported. I was then told I could not receive any information on my report at that time.I <em>have</em> received two <em>confirmed</em> letters from XXXX   neither confirms the inquiry about the XXXX XXXX XXXX XXXX. \nI <em>have</em> not also been able <em>open</em> up an <em>investigation</em> to Southwest Credit Ststems, L.P who I believe has reaged XXXX account debt being reported on my report."]},"sort":[13.608779,"3226567"]},{"_index":"complaint-public-v1","_id":"3226542","_score":13.598458,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/XXXX. A call was placed to XXXX  in reference to disputing XXXX XXXX XXXX XXXX on my report. I was given a series of security questions to verify my identity in order to begin the process.I was told I needed to send or fax in my drivers liscence, social security card and addresss.Once they received these documents the request could be processed.A follow up call was placed on XX/XX/XXXX XXXX to see if the documents were received. I was then asked a series of security questions to verify my Identity. One of the questions I didn't answer correctly based on not knowing what information they have accurately reported. I was then told I could not receive any information on my report at that time.I have received two confirmed letters from XXXX neither confirms the inquiry about the XXXX XXXX XXXX XXXX. \nI have not also been able open up an investigation to XXXX XXXX XXXX, XXXX who I believe has reaged XXXX account debt being reported on my report. The company is reporting the acoount was opened XX/XX/XXXX XXXX. However my last bills show XX/XX/XXXX.I aquired XXXX in XX/XX/XXXX.","date_sent_to_company":"2019-05-09T13:40:51.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"19720","tags":null,"has_narrative":true,"complaint_id":"3226542","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Ability Recovery Services, LLC","date_received":"2019-04-29T19:17:59.000Z","state":"DE","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Difficulty submitting a dispute or getting information about a dispute over the phone"},"highlight":{"complaint_what_happened":["One of the questions I didn't answer correctly based on not knowing what information they <em>have</em> accurately reported. I was then told I could not receive any information on my report at that time.I <em>have</em> received two <em>confirmed</em> letters from XXXX neither confirms the inquiry about the XXXX XXXX XXXX XXXX. \nI <em>have</em> not also been able <em>open</em> up an <em>investigation</em> to XXXX XXXX XXXX, XXXX who I believe has reaged XXXX account debt being reported on my report."]},"sort":[13.598458,"3226542"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":857,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":857}]}},"product":{"doc_count":857,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":214,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":211},{"key":"Other personal consumer report","doc_count":3}]}},{"key":"Checking or savings account","doc_count":198,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking account","doc_count":145},{"key":"Savings account","doc_count":28},{"key":"Other banking product or service","doc_count":22},{"key":"CD (Certificate of Deposit)","doc_count":3}]}},{"key":"Credit reporting, credit repair services, or other personal consumer reports","doc_count":87,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":85},{"key":"Other personal consumer report","doc_count":2}]}},{"key":"Credit card","doc_count":84,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"General-purpose credit card or charge card","doc_count":69},{"key":"Store credit card","doc_count":12}]}},{"key":"Debt collection","doc_count":84,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"I do not 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