{"took":228,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":903,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"3870677","_score":21.778765,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I previously sent a letter to CoreLogic asking them to place a security freeze on my CoreLogic credit report they sent me a letter back basically saying that they are the reseller of consumer report information provided by the three National Consumer reporting agencies. So therefore they were not able to place a freeze on my CoreLogic credit report. But I know they play security freezes because I placed a security freeze with them many times before.","date_sent_to_company":"2020-09-29T17:28:43.000Z","issue":"Problem with a company's investigation into an existing issue","sub_product":"Other personal consumer report","zip_code":"27603","tags":null,"has_narrative":true,"complaint_id":"3870677","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CORELOGIC INC","date_received":"2020-09-29T17:26:00.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I previously sent a letter to CoreLogic asking <em>them</em> to place a <em>security</em> <em>freeze</em> on my CoreLogic credit report they sent me a letter back basically saying that they are the reseller of consumer report information provided by the three National Consumer reporting agencies. So therefore they were not able to place a <em>freeze</em> on my CoreLogic credit report. But I know they play <em>security</em> <em>freezes</em> because I <em>placed</em> a <em>security</em> <em>freeze</em> with <em>them</em> many times before."]},"sort":[21.778765,"3870677"]},{"_index":"complaint-public-v1","_id":"2689904","_score":21.642628,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"VERY SIMPLE IN REGARDS TO MY OTHER COMPLAINTS AGAINST XXXX NOW XXXX AND TRANSUNION ALL BC OF XXXX. PLEASE REMOVE ANY SECURITY FREEZES AND FRAUD ALERTS FROM MY ACCOUNT I DID NOT ASK FOR THEM TO PLACED ONT HERE THIS IS MY 18TH TIME REQUESTING THIS. I APPLIED FOR A BUSINESS ACCOUNT WITH A CERTAIN COMPANY AND IT REJECTED IT BC IT SAID XXXX HAS PLACED A FRAUD ALERT ON MY ACCOUNT. REMOVE ALL FRAUD ALERTS AND SECURITY FREEZES FROM ALL 3 BUREAUS HOW HARD IS THIS TO DO. REMOVE THE FRAUD ALERTS AND OR SECURITY FREEZES FROM MY ACCOUNTS ITS AFFECTING MY ABILITY TO APPLY FOR CREDIT. I NEVER ASKED FOR THEM TO BE PLACED ON THERE FROM THE GET GO. REMOVE FROM XXXX XXXX AND TRANSUNION AND I 'D LIKE AN UPDATED COPY OF THE REPORT STATING IT WAS REMOVED. GEEEEEEEEEEEEEEEEEEEEEEEEESHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH.","date_sent_to_company":"2017-10-01T14:03:39.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"45211","tags":null,"has_narrative":true,"complaint_id":"2689904","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2017-10-01T14:03:27.000Z","state":"OH","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["PLEASE REMOVE ANY <em>SECURITY</em> <em>FREEZES</em> AND FRAUD ALERTS FROM MY ACCOUNT I DID NOT ASK FOR <em>THEM</em> TO <em>PLACED</em> ONT HERE THIS IS MY 18TH TIME REQUESTING THIS. I APPLIED FOR A BUSINESS ACCOUNT WITH A CERTAIN COMPANY AND IT REJECTED IT BC IT SAID XXXX HAS <em>PLACED</em> A FRAUD ALERT ON MY ACCOUNT. REMOVE ALL FRAUD ALERTS AND <em>SECURITY</em> <em>FREEZES</em> FROM ALL 3 BUREAUS HOW HARD IS THIS TO DO. REMOVE THE FRAUD ALERTS AND OR <em>SECURITY</em> <em>FREEZES</em> FROM MY ACCOUNTS ITS AFFECTING MY ABILITY TO APPLY FOR CREDIT."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.642628,"2689904"]},{"_index":"complaint-public-v1","_id":"2689902","_score":21.626041,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"VERY SIMPLE IN REGARDS TO MY OTHER COMPLAINTS AGAINST XXXX NOW EXPERIAN AND XXXX ALL BC OF XXXX  PLEASE REMOVE ANY SECURITY FREEZES AND FRAUD ALERTS FROM MY ACCOUNT I DID NOT ASK FOR THEM TO PLACED ONT HERE THIS IS MY XXXX TIME REQUESTING THIS. I APPLIED FOR A BUSINESS ACCOUNT WITH A CERTAIN COMPANY AND IT REJECTED IT BC IT SAID EXPERIAN HAS PLACED A FRAUD ALERT ON MY ACCOUNT. REMOVE ALL FRAUD ALERTS AND SECURITY FREEZES FROM ALL 3 BUREAUS HOW HARD IS THIS TO DO. REMOVE THE FRAUD ALERTS AND OR SECURITY FREEZES FROM MY ACCOUNTS ITS AFFECTING MY ABILITY TO APPLY FOR CREDIT. I NEVER ASKED FOR THEM TO BE PLACED ON THERE FROM THE GET GO. REMOVE FROM EXPERIAN, XXXX AND XXXX AND I 'D LIKE AN UPDATED COPY OF THE REPORT STATING IT WAS REMOVED. XXXX.","date_sent_to_company":"2017-10-01T14:03:25.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"45211","tags":null,"has_narrative":true,"complaint_id":"2689902","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2017-10-01T13:55:48.000Z","state":"OH","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["VERY SIMPLE IN REGARDS TO MY OTHER COMPLAINTS AGAINST XXXX NOW EXPERIAN AND XXXX ALL BC OF XXXX  PLEASE REMOVE ANY <em>SECURITY</em> <em>FREEZES</em> AND FRAUD ALERTS FROM MY ACCOUNT I DID NOT ASK FOR <em>THEM</em> TO <em>PLACED</em> ONT HERE THIS IS MY XXXX TIME REQUESTING THIS. I APPLIED FOR A BUSINESS ACCOUNT WITH A CERTAIN COMPANY AND IT REJECTED IT BC IT SAID EXPERIAN HAS <em>PLACED</em> A FRAUD ALERT ON MY ACCOUNT. REMOVE ALL FRAUD ALERTS AND <em>SECURITY</em> <em>FREEZES</em> FROM ALL 3 BUREAUS HOW HARD IS THIS TO DO."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.626041,"2689902"]},{"_index":"complaint-public-v1","_id":"2689523","_score":21.563229,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"VERY SIMPLE IN REGARDS TO MY OTHER COMPLAINTS AGAINST EQUIFAX NOW XXXX AND XXXX  ALL BC OF EQUIFAX. PLEASE REMOVE ANY SECURITY FREEZES AND FRAUD ALERTS FROM MY ACCOUNT I DID NOT ASK FOR THEM TO PLACED ONT HERE THIS IS MY 18TH TIME REQUESTING THIS. I APPLIED FOR A BUSINESS ACCOUNT WITH A CERTAIN COMPANY AND IT REJECTED IT BC IT SAID XXXX HAS PLACED A FRAUD ALERT ON MY ACCOUNT. REMOVE ALL FRAUD ALERTS AND SECURITY FREEZES FROM ALL 3 BUREAUS HOW HARD IS THIS TO DO. REMOVE THE FRAUD ALERTS AND OR SECURITY FREEZES FROM MY ACCOUNTS ITS AFFECTING MY ABILITY TO APPLY FOR CREDIT. I NEVER ASKED FOR THEM TO BE PLACED ON THERE FROM THE GET GO. REMOVE FROM XXXX, EQUIFAX AND XXXX AND I 'D LIKE AN UPDATED COPY OF THE REPORT STATING IT WAS REMOVED. GEEEEEEEEEEEEEEEEEEEEEEEEESHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH.","date_sent_to_company":"2017-10-01T14:03:39.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"45211","tags":null,"has_narrative":true,"complaint_id":"2689523","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-10-01T14:03:27.000Z","state":"OH","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["PLEASE REMOVE ANY <em>SECURITY</em> <em>FREEZES</em> AND FRAUD ALERTS FROM MY ACCOUNT I DID NOT ASK FOR <em>THEM</em> TO <em>PLACED</em> ONT HERE THIS IS MY 18TH TIME REQUESTING THIS. I APPLIED FOR A BUSINESS ACCOUNT WITH A CERTAIN COMPANY AND IT REJECTED IT BC IT SAID XXXX HAS <em>PLACED</em> A FRAUD ALERT ON MY ACCOUNT. REMOVE ALL FRAUD ALERTS AND <em>SECURITY</em> <em>FREEZES</em> FROM ALL 3 BUREAUS HOW HARD IS THIS TO DO. REMOVE THE FRAUD ALERTS AND OR <em>SECURITY</em> <em>FREEZES</em> FROM MY ACCOUNTS ITS AFFECTING MY ABILITY TO APPLY FOR CREDIT."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.563229,"2689523"]},{"_index":"complaint-public-v1","_id":"7998739","_score":21.435122,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I have made several attempts to remove a security freeze that I initially placed with Experians Clarity Services. Clarity services has repeatidly refused to remove the security freeze even after I provided them with the current and accurate PIN that they provided to me.\n\nClarity Services continues to state they need me to send them a copy of my Social Security Card, wwhich is personal and confidential and they have already verified this information which enabled them to place the freeze and issue a PIN.\n\nClaritys actions has caused numerous credit applications to be denied due to thier refusal to remove the freeze as requested.","date_sent_to_company":"2023-12-14T18:52:39.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"77090","tags":null,"has_narrative":true,"complaint_id":"7998739","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2023-12-13T15:55:26.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I have made several attempts to remove a <em>security</em> <em>freeze</em> that I initially <em>placed</em> with Experians Clarity Services. Clarity services has repeatidly refused to remove the <em>security</em> <em>freeze</em> even after I provided <em>them</em> with the current and accurate PIN that they provided to me."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.435122,"7998739"]},{"_index":"complaint-public-v1","_id":"3584171","_score":21.024681,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have requested a security freeze to be placed on my LexisNexis XXXX REPORT and for them to send documentation showing/proving that they have completed my request. I have not received any documentation showing that my request was fulfilled nor has my freeze been placed on my report.","date_sent_to_company":"2020-03-28T23:42:56.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"601XX","tags":null,"has_narrative":true,"complaint_id":"3584171","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2020-03-28T23:32:35.000Z","state":"IL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I have requested a <em>security</em> <em>freeze</em> to be <em>placed</em> on my LexisNexis XXXX REPORT and for <em>them</em> to send documentation showing/proving that they have completed my request. I have not received any documentation showing that my request was fulfilled nor has my <em>freeze</em> been <em>placed</em> on my report."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.024681,"3584171"]},{"_index":"complaint-public-v1","_id":"4148680","_score":20.970442,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I previously sent a security freeze request letter to CoreLogic. Still, in their response letter they sent me back, they told me that CoreLogic Credco is a reseller of consumer report information provided by the three National Consumer reporting agencies, so basically, they are not able to put a security freeze with the credit bureaus on my behalf when I did not ask them that because I'm asking CoreLogic to place a security freeze on my CoreLogic credco Consumer Report. I also sent CoreLogic all the information they needed, including a copy of my driver 's license, social security card, and utility bill. However, they still did not place a security freeze on my CoreLogic consumer report, so now I'm filing a complaint against them. I also have a copy of a security freeze letter that Corelogic previously placed for me in 2019.","date_sent_to_company":"2021-02-18T18:21:00.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"27407","tags":null,"has_narrative":true,"complaint_id":"4148680","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CORELOGIC INC","date_received":"2021-02-18T18:06:05.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I also sent CoreLogic all the information they needed, including a copy of my driver 's license, social <em>security</em> card, and utility bill. However, they still did not place a <em>security</em> <em>freeze</em> on my CoreLogic consumer report, so now I'm filing a complaint against <em>them</em>. I also have a copy of a <em>security</em> <em>freeze</em> letter that Corelogic previously <em>placed</em> for me in 2019."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[20.970442,"4148680"]},{"_index":"complaint-public-v1","_id":"2663131","_score":20.866701,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Experian does not allow consumers to quickly freeze their credit online or by phone. It has insufficient and unsatisfactory means to contact them for problems with placing credit freezes. \n\nTheir website includes misleading and incorrect information and there is no way for a consumer to actually contact them about security freezes. \n\nOn XX/XX/XXXX 2017 -- after I found a fraudulent charge on one of my credit cards AND found out I was part of the Experian data breach -- I attempted to freeze my credit at all three main credit bureaus. \n\nThe Experian website did NOT allow me to place a freeze, instead directing me to MAIL all the needed information -- including sensitive information like my complete Social Security Number and other identifying information -- to an address. \n\n( Specifically, I entered all my information correctly online -- as I had at the other two credit bureau sites -- and Experian would not allow a credit freeze to be placed. It simply said they were \" unable '' to do it ... no explanation about why ) Because I had just been the victim of fraudulent charges, I did not want to proceed by mailing all of my sensitive credit information by the postal service. \n\nThe website said however, that security freezes could be placed by phone. This web page clearly states they can be placed by phone : https : //www.experian.com/blogs/ask-experian/how-to-add-a-security-freeze-to-your-credit-file/ However, when you call the stated number, you can not. ( It 's not that there was a problem specifically with ME doing it ... if you go through the lengthy phone tree, as soon as you select that you want to place a security freeze by phone, the message says you ca n't )","date_sent_to_company":"2017-09-10T17:17:26.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"55407","tags":null,"has_narrative":true,"complaint_id":"2663131","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2017-09-10T17:00:51.000Z","state":"MN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Experian does not allow consumers to quickly <em>freeze</em> their credit online or by phone. It has insufficient and unsatisfactory means to contact <em>them</em> for problems with placing credit <em>freezes</em>. \n\nTheir website includes misleading and incorrect information and there is no way for a consumer to actually contact <em>them</em> about <em>security</em> <em>freezes</em>."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[20.866701,"2663131"]},{"_index":"complaint-public-v1","_id":"2931347","_score":20.855612,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"About 7 or 8 months ago, I placed a temporary freeze on my credit report with Equifax. Three or four months ago, I attempted to have it lifted. They said I needed a10-digit PIN. I have asked repeatedly to have it sent to me, and they have not responded. Two weeks ago, I received a letter from Equifax dated XX/XX/XXXX in which they said they had permanently removed the security freeze. Today, I received TWO more letters from Equifax, both dated XX/XX/XXXX, in which they said they had placed a security freeze ( again ) on my credit file. It is impossible to reach this outfit by telephone and it is clear they do not respond to written letters. How in the world can I get them to remove a credit freeze that I no longer want? I have attached both the XX/XX/XXXX letter ( freeze removed ) and XX/XX/XXXX letter ( freeze placed ). HELP, PLEASE!!!!!","date_sent_to_company":"2018-06-09T16:42:05.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"60053","tags":"Servicemember","has_narrative":true,"complaint_id":"2931347","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2018-06-09T16:30:34.000Z","state":"IL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Today, I received TWO more letters from Equifax, both dated XX/XX/XXXX, in which they said they had <em>placed</em> a <em>security</em> <em>freeze</em> ( again ) on my credit file. It is impossible to reach this outfit by telephone and it is clear they do not respond to written letters. How in the world can I get <em>them</em> to remove a credit <em>freeze</em> that I no longer want? I have attached both the XX/XX/XXXX letter ( <em>freeze</em> removed ) and XX/XX/XXXX letter ( <em>freeze</em> <em>placed</em> ). HELP, PLEASE!!!!!"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[20.855612,"2931347"]},{"_index":"complaint-public-v1","_id":"5304688","_score":20.762402,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I am appealing to your authority to have XXXX  , Inc. to release confirm or deny that a security freeze has been placed on my credit report.\n\nWhen attempting to get these results on my own accord by requesting the confirmation that the security freeze did indeed take place, XXXX  refuses to give or provide a definitive answer.\n\nMy rights under FCRA allow me to place security freezes on my credit file upon request.\n\nPlease assist me as soon as possible in obtaining the necessary contact information in order to place a security freeze with XXXX  and therewith, compelling them to follow the well-known directives from FCRA.","date_sent_to_company":"2022-03-10T06:28:16.000Z","issue":"Improper use of your report","sub_product":"Other personal consumer report","zip_code":"60153","tags":null,"has_narrative":true,"complaint_id":"5304688","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Advanced Resolution Services Inc.","date_received":"2022-03-10T01:07:56.000Z","state":"IL","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["I am appealing to your authority to have XXXX  , Inc. to release confirm or deny that a <em>security</em> <em>freeze</em> has been <em>placed</em> on my credit report.\n\nWhen attempting to get these results on my own accord by requesting the confirmation that the <em>security</em> <em>freeze</em> did indeed take place, XXXX  refuses to give or provide a definitive answer.\n\nMy rights under FCRA allow me to place <em>security</em> <em>freezes</em> on my credit file upon request."]},"sort":[20.762402,"5304688"]},{"_index":"complaint-public-v1","_id":"1815115","_score":20.610191,"_source":{"product":"Credit reporting","complaint_what_happened":"I sent a request for a Security Freeze, because I am a victim of ID Theft to XXXX TWICE. I sent them a police report, proof of address, my drivers license and my social secuirity card. I sent the request certified mail and it was signed for on XXXX XXXX 2015 and XXXX XXXX 2015 by Experian.. They have not placed a security freeze on my file although the other XXXX bureaus did place the freeze with the same documentation.","date_sent_to_company":"2016-03-03T22:34:56.000Z","issue":"Credit reporting company's investigation","sub_product":null,"zip_code":"79606","tags":null,"has_narrative":true,"complaint_id":"1815115","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2016-03-03T22:34:55.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"No notice of investigation status/result"},"highlight":{"complaint_what_happened":["I sent a request for a <em>Security</em> <em>Freeze</em>, because I am a victim of ID Theft to XXXX TWICE. I sent <em>them</em> a police report, proof of address, my drivers license and my social secuirity card. I sent the request certified mail and it was signed for on XXXX XXXX 2015 and XXXX XXXX 2015 by Experian.. They have not <em>placed</em> a <em>security</em> <em>freeze</em> on my file although the other XXXX bureaus did place the <em>freeze</em> with the same documentation."]},"sort":[20.610191,"1815115"]},{"_index":"complaint-public-v1","_id":"2417729","_score":20.542267,"_source":{"product":"Credit reporting","complaint_what_happened":"On XXXX XXXX, 2016 I placed a security freeze with Equifax, XXXX and XXXX. After the security freeze Equifax sent me a confirmation letter with the required PIN number. When I was trying to apply for a credit card and called them to lift it, they told me that there was no security freeze on my account, and that the name on the account was not my legal name. Given that my information was already compromised by a stolen wallet and on-going criminal investigation for financial identity theft I contacted them to change the legal name and place an additional security freeze. They requested a copy of my driver 's license and social security card which I faxed over. After about 2 weeks I received a confirmation that stated the name change was complete, but the changed name was incorrect and thus did not reflect the name provided on the documents. Moreover, on the same date I placed an initial fraud alert, and got a letter confirming it, they also later denied the placement of the fraud alert even though it is visible in the other credit bureaus and I received a confirmation letter. They still have n't gotten back to me about the additional security freeze and fraud alert and whether my information was accessible during the time in which I thought I had a security freeze. By providing the police reports I was able to place an extended 7 year fraud alert with XXXX and XXXX, but there still is no confirmation letter from Equifax. They are unhelpful about providing me information unless I buy their products, and when I try to I ca n't buy it. So far none of these issues have been resolved.","date_sent_to_company":"2017-04-04T16:37:48.000Z","issue":"Incorrect information on credit report","sub_product":null,"zip_code":"60202","tags":null,"has_narrative":true,"complaint_id":"2417729","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-04-04T16:37:47.000Z","state":"IL","company_public_response":null,"sub_issue":"Account terms"},"highlight":{"complaint_what_happened":["On XXXX XXXX, 2016 I <em>placed</em> a <em>security</em> <em>freeze</em> with Equifax, XXXX and XXXX. After the <em>security</em> <em>freeze</em> Equifax sent me a confirmation letter with the required PIN number. When I was trying to apply for a credit card and called <em>them</em> to lift it, they told me that there was no <em>security</em> <em>freeze</em> on my account, and that the name on the account was not my legal name."]},"sort":[20.542267,"2417729"]},{"_index":"complaint-public-v1","_id":"3522619","_score":20.333282,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have been trying to contact SageStream since XX/XX/2019 in regards to placing a security freeze on my account. I called several times in XXXX and didn't get an answer. I left voicemails and no one ever returned my calls. After that, I sent a fax requesting a security freeze to be placed on my account as well as a copy of my SageStream credit report. I was never mailed anything so I don't know if a security freeze is currently on my account. I continued to call them and leave voicemails through XX/XX/2019 to check on the security freeze that I requested. No one ever called back. I called them last week and left a voicemail and still no returned call. Filing a complaint is the only thing I can do. This company is horrible.","date_sent_to_company":"2020-02-06T18:48:52.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"38115","tags":null,"has_narrative":true,"complaint_id":"3522619","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ID Analytics, Inc.","date_received":"2020-02-06T18:37:35.000Z","state":"TN","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I have been trying to contact SageStream since XX/XX/2019 in regards to placing a <em>security</em> <em>freeze</em> on my account. I called several times in XXXX and didn't get an answer. I left voicemails and no one ever returned my calls. After that, I sent a fax requesting a <em>security</em> <em>freeze</em> to be <em>placed</em> on my account as well as a copy of my SageStream credit report. I was never mailed anything so I don't know if a <em>security</em> <em>freeze</em> is currently on my account."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[20.333282,"3522619"]},{"_index":"complaint-public-v1","_id":"4299342","_score":20.319593,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Submitted a request to Equifax to place a security freeze on my minor daughter 's account. ( XXXX  and XXXX  completed my request and gave me a pin for the security freeze ). Equifax took my money cashed it for the request and never sent me a pin # or confirmed the security freeze was on my daughter 's account. \n\n\nI submitted my request on XX/XX/2018 but to no avail. I also filed a complaint id # XXXX with CFPB but Equifax fail to send the pin # for my daughter 's credit report freeze. \n\n\nSee attach the request I sent to them and the check that they cash but they fail to conclude with the request. ( XXXX  and XXXX  has placed security freezes on my daughter account and send me a pin ) Exquifax has not.","date_sent_to_company":"2021-04-14T13:25:56.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"XXXXX","tags":"Servicemember","has_narrative":true,"complaint_id":"4299342","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2021-04-14T13:02:23.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["See attach the request I sent to <em>them</em> and the check that they cash but they fail to conclude with the request. ( XXXX  and XXXX  has <em>placed</em> <em>security</em> <em>freezes</em> on my daughter account and send me a pin ) Exquifax has not."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[20.319593,"4299342"]},{"_index":"complaint-public-v1","_id":"1455220","_score":20.265259,"_source":{"product":"Credit card","complaint_what_happened":"I am attempting to increase my credit line on a credit card from Citi. Citi representatives tell me that XXXX is telling them I have a security freeze. In order to get control of this, I actually placed a security freeze so that XXXX would mail me a PIN. I got the PIN, then paid Experian to remove the freeze ( {$5.00} ). Several hours later, I attempted to remove the freeze again, but XXXX told me no freeze was in place. ( See screenshot document, attached. ) On calling Citi again, they again told me there is a freeze in place. This time, however, they said the freeze is in place due to \" state legislation ''. I can find no reference to any security freeze that would be in place due to any legislation. I have no outstanding debt or litigation against me. So apparently there is a security freeze on my report, which is NOT requested by me, and which I can not remove, due to some unknown legislation. Can you help?","date_sent_to_company":"2015-07-07T19:31:11.000Z","issue":"Credit line increase/decrease","sub_product":null,"zip_code":"11746","tags":null,"has_narrative":true,"complaint_id":"1455220","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2015-07-07T19:31:11.000Z","state":"NY","company_public_response":"Company chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Citi representatives tell me that XXXX is telling <em>them</em> I have a <em>security</em> <em>freeze</em>. In order to get control of this, I actually <em>placed</em> a <em>security</em> <em>freeze</em> so that XXXX would mail me a PIN. I got the PIN, then paid Experian to remove the <em>freeze</em> ( {$5.00} ). Several hours later, I attempted to remove the <em>freeze</em> again, but XXXX told me no <em>freeze</em> was in place. ( See screenshot document, attached. ) On calling Citi again, they again told me there is a <em>freeze</em> in place."]},"sort":[20.265259,"1455220"]},{"_index":"complaint-public-v1","_id":"2643275","_score":20.254965,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Transunion credit customer service refused to release a credit freeze which was placed on the account. The credit freeze has a pin number and when asked to remove the freeze or reset the pin the company refused to send a new pin to the address on record. After answering the security questions correctly, the company argued about the answers they were given. They wanted me to answer questions which were not security questions. They were not multiple choice questions to verify my identity. I was asked to tell them who I have an existing loan with, not a series of answers regarding which is correct. After answering correct, they refused to send a replacement pin or lift the security freeze.","date_sent_to_company":"2017-08-10T15:54:13.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"XXXXX","tags":"Servicemember","has_narrative":true,"complaint_id":"2643275","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2017-08-10T15:40:19.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I was asked to tell <em>them</em> who I have an existing loan with, not a series of answers regarding which is correct. After answering correct, they refused to send a replacement pin or lift the <em>security</em> <em>freeze</em>."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[20.254965,"2643275"]},{"_index":"complaint-public-v1","_id":"3907621","_score":20.204117,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I tried to place a security freeze with the XXXX  XXXX XXXX XXXX XXXX XXXX XXXX according to their instructions by sending them a letter. I sent it by registered mail and received the Domestic Return Receipt stamped by them on XXXX, XXXX 2018 as proof of their receiving it. I never heard from them again. I do not know if a freeze was ever placed. \nAfter looking them up on the XXXX XXXX XXXX XXXX website I discovered many similar complaints, as well as the fact that they are not accredited by the XXXX. \nI tried contacting them by phone twice, once to request a credit report and once to request that any freeze be lifted. I tried to use their automated system that said both times that my request could not be processed and hung up on me.\n\nI do not want that company to have my information and request that in the case a credit freeze was placed on my account it now be lifted.","date_sent_to_company":"2020-10-20T00:29:32.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"02445","tags":null,"has_narrative":true,"complaint_id":"3907621","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"National Consumer Telecom & Utilities Exchange, Inc.","date_received":"2020-10-19T23:47:11.000Z","state":"MA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I tried to place a <em>security</em> <em>freeze</em> with the XXXX  XXXX XXXX XXXX XXXX XXXX XXXX according to their instructions by sending <em>them</em> a letter. I sent it by registered mail and received the Domestic Return Receipt stamped by <em>them</em> on XXXX, XXXX 2018 as proof of their receiving it. I never heard from <em>them</em> again. I do not know if a <em>freeze</em> was ever <em>placed</em>."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[20.204117,"3907621"]},{"_index":"complaint-public-v1","_id":"4713693","_score":20.033127,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"EXPERIAN and XXXX, without my knowledge or consent, placed a security freeze on my credit report. I have requested that they remove it forthwith. They refuse to do so and continue to send me stupid form letters from EXPERIAN asking for confidential information I refuse to supply to them, including my social security number, a copy of a driver 's license ( assumes I have one ), utilities bills and other things. I DID NOT REQUEST THE SECURITY FREEZE. They must remove it immediately.","date_sent_to_company":"2021-09-13T04:45:05.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"949XX","tags":"Older American","has_narrative":true,"complaint_id":"4713693","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2021-09-13T00:31:29.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["EXPERIAN and XXXX, without my knowledge or consent, <em>placed</em> a <em>security</em> <em>freeze</em> on my credit report. I have requested that they remove it forthwith. They refuse to do so and continue to send me stupid form letters from EXPERIAN asking for confidential information I refuse to supply to <em>them</em>, including my social <em>security</em> number, a copy of a driver 's license ( assumes I have one ), utilities bills and other things. I DID NOT REQUEST THE <em>SECURITY</em> <em>FREEZE</em>. They must remove it immediately."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[20.033127,"4713693"]},{"_index":"complaint-public-v1","_id":"9075104","_score":19.98979,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I received a letter from XXXX XXXX about a data breach. I was unable to be verified when I tried to sign up for monitoring. Some of the security questions obviously didnt pertain to me. Experian then said there was a security freeze. I have never placed a security freeze on my account, but have placed fraud alerts. I have been completely unable to log in or access Experian at all to even find out the problem. I am repeatedly locked out when I try. They asked for a pin and I gave them what I have written down. They said its the wrong pin. It sounds like someone else has hijacked my Experian account and changed everything, but they arent even helping me to get it fixed.","date_sent_to_company":"2024-05-22T23:19:17.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"35640","tags":null,"has_narrative":true,"complaint_id":"9075104","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-05-22T23:07:58.000Z","state":"AL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Some of the <em>security</em> questions obviously didnt pertain to me. Experian then said there was a <em>security</em> <em>freeze</em>. I have never <em>placed</em> a <em>security</em> <em>freeze</em> on my account, but have <em>placed</em> fraud alerts. I have been completely unable to log in or access Experian at all to even find out the problem. I am repeatedly locked out when I try. They asked for a pin and I gave <em>them</em> what I have written down. They said its the wrong pin."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[19.98979,"9075104"]},{"_index":"complaint-public-v1","_id":"2687905","_score":19.9845,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I am a victim of identity theft. I provided all necessary documents to Experian in XXXX XXXX to place an extended fraud alert on my file. They did accept my documentation, and placed the extended fraud alert on my file on XXXX/XXXX/XXXX. \n\nOn XXXX/XXXX/XXXX, I called Experian to request a security freeze be placed on my file. The agent said it would cost XXXXXXXX}. I explained that my file with them already has an Extended Fraud Alert and in the state of Wisconsin, I am therefore entitled to place a security freeze at no charge. The agent told me I had to submit a police report. I told him they already have the police report from placing the Extended Fraud Alert. He put me on hold, came back and told me the police I submitted for Extended Fraud Alert wo n't work for the security freeze. What???? \n\nHe would, however, be happy to put the security freeze on if I paid the XXXXXXXX}. It seems to me what they are after is the {XXXX}, not so much a police report. \n\nThis certainly does not seem fair or logical to me. They are making it difficult for me as a consumer,","date_sent_to_company":"2017-09-28T23:57:50.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"531XX","tags":null,"has_narrative":true,"complaint_id":"2687905","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2017-09-28T23:25:09.000Z","state":"WI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["They did accept my documentation, and <em>placed</em> the extended fraud alert on my file on XXXX/XXXX/XXXX. \n\nOn XXXX/XXXX/XXXX, I called Experian to request a <em>security</em> <em>freeze</em> be <em>placed</em> on my file. The agent said it would cost XXXXXXXX}. I explained that my file with <em>them</em> already has an Extended Fraud Alert and in the state of Wisconsin, I am therefore entitled to place a <em>security</em> <em>freeze</em> at no charge. The agent told me I had to submit a police report."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[19.9845,"2687905"]},{"_index":"complaint-public-v1","_id":"4713695","_score":19.971687,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX and EQUIFAX, without my knowledge or consent, placed a security freeze on my credit report. I have requested that they remove it forthwith. They refuse to do so and continue to send me stupid form letters from XXXX asking for confidential information I refuse to supply to them, including my social security number, a copy of a driver 's license ( assumes I have one ), utilities bills and other things. I DID NOT REQUEST THE SECURITY FREEZE. They must remove it immediately.","date_sent_to_company":"2021-09-13T04:45:13.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"949XX","tags":"Older American","has_narrative":true,"complaint_id":"4713695","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2021-09-13T00:45:09.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["XXXX and EQUIFAX, without my knowledge or consent, <em>placed</em> a <em>security</em> <em>freeze</em> on my credit report. I have requested that they remove it forthwith. They refuse to do so and continue to send me stupid form letters from XXXX asking for confidential information I refuse to supply to <em>them</em>, including my social <em>security</em> number, a copy of a driver 's license ( assumes I have one ), utilities bills and other things. I DID NOT REQUEST THE <em>SECURITY</em> <em>FREEZE</em>. They must remove it immediately."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[19.971687,"4713695"]},{"_index":"complaint-public-v1","_id":"2702787","_score":19.869251,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XXXX XXXX, XXXX, I sent a letter of dispute to Equifax that involved a public record showing on my credit report as it is showing inaccurate information. On XXXX XXXX XXXX, I recieved a notice from Equifax displaying the results of the dispute. Equifax stated that the information was verified through a consumer reporting agency called XXXX. In XXXX of XXXX, I placed a security freeze on my account with XXXX, as a result, on XXXX XXXX, I contacted XXXX in regards of my information being released to Equifax because I originally initiated a security freeze on my account.I spoke with a represenitive by the name of XXXX XXXX XXXX ) and he explained to me that once a security freeze is placed on the account, no information is released without my authorization. It is my belief that Equifax is engaging in dishonest and deceptive practices by stating that they obtained information when they have not. I dont feel as if a thorough investigation has been done as it only took them about a week to respond.","date_sent_to_company":"2017-10-16T14:46:49.000Z","issue":"Incorrect information on your report","sub_product":"Other personal consumer report","zip_code":"28306","tags":"Servicemember","has_narrative":true,"complaint_id":"2702787","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-10-16T14:08:49.000Z","state":"NC","company_public_response":null,"sub_issue":"Public record information inaccurate"},"highlight":{"complaint_what_happened":["In XXXX of XXXX, I <em>placed</em> a <em>security</em> <em>freeze</em> on my account with XXXX, as a result, on XXXX XXXX, I contacted XXXX in regards of my information being released to Equifax because I originally initiated a <em>security</em> <em>freeze</em> on my account.I spoke with a represenitive by the name of XXXX XXXX XXXX ) and he explained to me that once a <em>security</em> <em>freeze</em> is <em>placed</em> on the account, no information is released without my authorization."]},"sort":[19.869251,"2702787"]},{"_index":"complaint-public-v1","_id":"5238785","_score":19.857946,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XX/XX/2022 Re : XXXX XXXX Dear Consumer Financial Protection Bureau, I am appealing to your authority to have XXXX, XXXX and SageStream , LLC to release their addresses, telephone numbers, and fax numbers to me for the purpose of placing security freezes on all data collected by them, concerning me. \n\nWhen attempting to process this matter on my own accord by requesting security freezes, XXXX tells me that they are connected to XXXX, which is not altogether true. When contacting XXXX, they state that they are connected to XXXX, which is also not altogether true. \n\nIn particular, I am referring to the inability to receive confirmation letters and/or numbers from both XXXX and XXXX on their respective letterheads stating or showing that my security freeze has been placed. \n\nXXXX and XXXX both hold personal information on consumers. My rights under FCRA allow me to place security freezes on my credit file upon request. \n\nXXXX is claiming that they are a part of XXXX for security freezes only, and they refuse to give a confirmation letter to confirm the security freeze took place, or was requested. \n\nLikewise XXXX claims that they are a part of XXXX for freezing accounts, baring no witness by refusing to provide verification that the XXXX part of the credit report is frozen. \n\nThese are separate entities, holding separate credit reports and allow for separate security freezes. [ XXXX, XXXX, XXXX, XXXX ] Please assist me as soon as possible in obtaining the necessary contact information in order to place security freezes with XXXX and XXXX, therewith, compelling them to follow those well known directives from FCRA. \n\nRespectfully submitted, XXXX XXXX","date_sent_to_company":"2022-02-18T16:43:47.000Z","issue":"Improper use of your report","sub_product":"Other personal consumer report","zip_code":"60153","tags":null,"has_narrative":true,"complaint_id":"5238785","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ID Analytics, Inc.","date_received":"2022-02-18T16:35:26.000Z","state":"IL","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["In particular, I am referring to the inability to receive confirmation letters and/or numbers from both XXXX and XXXX on their respective letterheads stating or showing that my <em>security</em> <em>freeze</em> has been <em>placed</em>. \n\nXXXX and XXXX both hold personal information on consumers. My rights under FCRA allow me to place <em>security</em> <em>freezes</em> on my credit file upon request."]},"sort":[19.857946,"5238785"]},{"_index":"complaint-public-v1","_id":"2757066","_score":19.810812,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XXXXXXXX17 I requested a mortgage re-fin quote but the creditor could not respond as they could not get a copy of my credit report as it had a \" security freeze '' on it. I have never requested a security freeze on my account. I have had this problem for at least the last five years. I spend days/weeks attempting to get the matter resolved to no avail. Equifax has me make written requests to remove the \" security freeze '' and then I 'm told weeks later I never had a security freeze. However the next time a creditor contacts Equifax it is the same problem. \n\nThis time I attempted to contact Equifax on its website and by phone. The website advised I could not access it and had to write. Their automated phone system state the same thing Instructions say I need a pin or unique personal identification number assigned by Equifax which I do n't have and never received ; why would I if I never had a security freeze. \n\nI have placed a extended Fraud Alert on my account but a Fraud Alert is not the same as a Security Freeze. In the past, Equifax 's phone rep confuses \" fraud alerts '' and \" security freeze :. They provide wrong information, lie to me and to creditors. Most of the problems and lies are verbal. I do have a letter dated XXXX17 confirming that extended fraud alerts where placed on my account at my request. \n\nFrom XXXX to XXXX, XXXX I tried to change from cable to XXXX XXXX. Again there was major problems about \" security freezes '' and releasing inform. Finally, the non-existing security freeze was lifted ; and then XXXX XXXX wanted a deposit on the basis that I \" had a security freeze ''. Equifax representative let it slip that a security freeze was a \" negative '' indicator placed by a creditor or Equifax. But I have no evidence and attempted, unsuccessfully, to find an government agency to investigate. I always order copies of my credit report and there is nothing negative on them and no mention of \" security freeze '' I gave up on XXXX XXXX. I have TOLD MY STORY on this website before today 's problem. \n\nThen today I find the same problem. After not being able to make contact by website or phone. I wrote a letter to Equifax requesting they permanent lift all security freezes. I have to mail it on Monday XXXX-17 as it must go via certified. XXXX do n't know why I should have to go to the expense of certified mail for Equifax 's error. However I fear that they will not respond promptly as I do n't have a PIN or unique id number or some other service error on Equifax 's part. It is so discerning that Equifax can continually violate the FCRA and receive no consequences.","date_sent_to_company":"2017-12-23T00:06:49.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"982XX","tags":null,"has_narrative":true,"complaint_id":"2757066","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-12-16T21:54:04.000Z","state":"WA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Equifax representative let it slip that a <em>security</em> <em>freeze</em> was a \" negative '' indicator <em>placed</em> by a creditor or Equifax. But I have no evidence and attempted, unsuccessfully, to find an government agency to investigate. I always order copies of my credit report and there is nothing negative on <em>them</em> and no mention of \" <em>security</em> <em>freeze</em> '' I gave up on XXXX XXXX. I have TOLD MY STORY on this website before today 's problem. \n\nThen today I find the same problem."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[19.810812,"2757066"]},{"_index":"complaint-public-v1","_id":"2257929","_score":19.802685,"_source":{"product":"Credit reporting","complaint_what_happened":"I placed a security freeze on my account a year ago after my wallet was stolen with all XXXX credit reporting agencies. I am now trying to lift the freezes so that I can get new lines of credit opened in the future. XXXX and XXXX lifted the freezes immediately, but I can not lift the freeze with Equifax despite contacting them via their website, by phone, and in writing. Every attempt is met with the same form letter to resubmit my request including social security number, proof of identity, etc. in writing even though I have already done so and have a proof of delivery from USPS priority mail that this information was delivered to them. \n\nI have all of the required information available and my XXXX digit pin, but I can not get them to respond. I also have their hardcopy form letter response. Please help!","date_sent_to_company":"2016-12-21T01:40:42.000Z","issue":"Unable to get credit report/credit score","sub_product":null,"zip_code":"981XX","tags":null,"has_narrative":true,"complaint_id":"2257929","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2016-12-21T01:40:41.000Z","state":"WA","company_public_response":null,"sub_issue":"Problem getting report or credit score"},"highlight":{"complaint_what_happened":["I <em>placed</em> a <em>security</em> <em>freeze</em> on my account a year ago after my wallet was stolen with all XXXX credit reporting agencies. I am now trying to lift the <em>freezes</em> so that I can get new lines of credit opened in the future. XXXX and XXXX lifted the <em>freezes</em> immediately, but I can not lift the <em>freeze</em> with Equifax despite contacting <em>them</em> via their website, by phone, and in writing."]},"sort":[19.802685,"2257929"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":903,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":903}]}},"product":{"doc_count":903,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting, credit repair services, or other personal consumer reports","doc_count":461,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":446},{"key":"Other personal consumer report","doc_count":15}]}},{"key":"Credit reporting or other personal consumer reports","doc_count":206,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit 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