{"took":629,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":804,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"2417729","_score":23.345936,"_source":{"product":"Credit reporting","complaint_what_happened":"On XXXX XXXX, 2016 I placed a security freeze with Equifax, XXXX and XXXX. After the security freeze Equifax sent me a confirmation letter with the required PIN number. When I was trying to apply for a credit card and called them to lift it, they told me that there was no security freeze on my account, and that the name on the account was not my legal name. Given that my information was already compromised by a stolen wallet and on-going criminal investigation for financial identity theft I contacted them to change the legal name and place an additional security freeze. They requested a copy of my driver 's license and social security card which I faxed over. After about 2 weeks I received a confirmation that stated the name change was complete, but the changed name was incorrect and thus did not reflect the name provided on the documents. Moreover, on the same date I placed an initial fraud alert, and got a letter confirming it, they also later denied the placement of the fraud alert even though it is visible in the other credit bureaus and I received a confirmation letter. They still have n't gotten back to me about the additional security freeze and fraud alert and whether my information was accessible during the time in which I thought I had a security freeze. By providing the police reports I was able to place an extended 7 year fraud alert with XXXX and XXXX, but there still is no confirmation letter from Equifax. They are unhelpful about providing me information unless I buy their products, and when I try to I ca n't buy it. So far none of these issues have been resolved.","date_sent_to_company":"2017-04-04T16:37:48.000Z","issue":"Incorrect information on credit report","sub_product":null,"zip_code":"60202","tags":null,"has_narrative":true,"complaint_id":"2417729","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-04-04T16:37:47.000Z","state":"IL","company_public_response":null,"sub_issue":"Account terms"},"highlight":{"complaint_what_happened":["On <em>XXXX</em> <em>XXXX</em>, 2016 I placed a <em>security</em> <em>freeze</em> with Equifax, <em>XXXX</em> and <em>XXXX</em>. After the <em>security</em> <em>freeze</em> Equifax sent me a <em>confirmation</em> <em>letter</em> with the required PIN number. When I was trying to apply for a credit card and called them to lift it, they told me that there was no <em>security</em> <em>freeze</em> on my account, and that the name on the account was not my legal name."]},"sort":[23.345936,"2417729"]},{"_index":"complaint-public-v1","_id":"16303859","_score":23.19401,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am filing this complaint because LexisNexis Risk Solutions has failed to comply with the Fair Credit Reporting Act ( FCRA ) regarding my multiple requests for a security freeze on my consumer report. \nOn XX/XX/year>, I mailed a certified letter requesting a security freeze. USPS tracking confirms delivery on XX/XX/year>, at XXXX p.m., signed for by LexisNexis staff. \n\nOn XX/XX/year>, I submitted an online request through LexisNexis portal, which confirmed Your request has been successfully submitted. When the security freeze is in place, a confirmation letter with a PIN will be mailed to you by USPS. Case Number : XXXX. No confirmation letter or PIN has ever been received. \n\nOn XX/XX/year>, I called the LexisNexis Consumer Center and provided full identifying information ( name, date of birth, SSN, address, phone number ). I was assured the freeze would be processed, but I have still not received any confirmation. \n\nAs of XX/XX/year>, LexisNexis has failed to send any written confirmation or PIN, violating the FCRA, which requires freezes to be placed within 1 business day ( phone/online ) or 3 business days ( mail ), with confirmation within 5 business days.\n\nI am requesting immediate placement of the security freeze, issuance of the PIN, and a written confirmation letter sent by USPS. \n\nI have retained copies of all correspondence, including USPS proof of delivery, online submission records, and call logs.","date_sent_to_company":"2025-10-02T00:20:15.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"36701","tags":"Servicemember","has_narrative":true,"complaint_id":"16303859","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2025-10-02T00:06:38.000Z","state":"AL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["When the <em>security</em> <em>freeze</em> is in place, a <em>confirmation</em> <em>letter</em> with a PIN will be mailed to you by USPS. Case Number : <em>XXXX</em>. No <em>confirmation</em> <em>letter</em> or PIN has ever been received. \n\nOn XX/XX/year>, I called the LexisNexis Consumer Center and provided full identifying information ( name, date of birth, SSN, address, phone number ). I was assured the <em>freeze</em> would be processed, but I have still not received any <em>confirmation</em>."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[23.19401,"16303859"]},{"_index":"complaint-public-v1","_id":"5189688","_score":22.673075,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I mailed a dispute letter, and security freeze request, certified mail tracking # XXXX, that shows delivered on XX/XX/2022. I can not recall receiving dispute results or a confirmation letter saying my dispute letter was received and they are working on my dispute ; the security freeze has been placed.","date_sent_to_company":"2022-02-05T21:23:27.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"60634","tags":null,"has_narrative":true,"complaint_id":"5189688","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CORELOGIC INC","date_received":"2022-02-05T20:37:24.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Investigation took more than 30 days"},"highlight":{"complaint_what_happened":["I mailed a dispute <em>letter</em>, and <em>security</em> <em>freeze</em> request, certified mail tracking # <em>XXXX</em>, that shows delivered on <em>XX/XX</em>/2022. I can not recall receiving dispute results or a <em>confirmation</em> <em>letter</em> saying my dispute <em>letter</em> was received and they are working on my dispute ; the <em>security</em> <em>freeze</em> has been placed."]},"sort":[22.673075,"5189688"]},{"_index":"complaint-public-v1","_id":"5224623","_score":22.038845,"_source":{"product":"Debt collection","complaint_what_happened":"Credco is claiming that they are a part of CoreLogic for security freezes only, and they refuse to give a confirmation letter to confirm the security freeze took place, or was requested. \n\nLikewise XXXX claims that they are a part of XXXX for freezing accounts, baring no witness by refusing to provide verification that the XXXX part of the credit report is frozen.","date_sent_to_company":"2022-02-15T22:50:27.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"I do not know","zip_code":"60153","tags":null,"has_narrative":true,"complaint_id":"5224623","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CORELOGIC INC","date_received":"2022-02-15T22:08:11.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Threatened or suggested your credit would be damaged"},"highlight":{"complaint_what_happened":["Credco is claiming that they are a part of CoreLogic for <em>security</em> <em>freezes</em> only, and they refuse to give a <em>confirmation</em> <em>letter</em> to confirm the <em>security</em> <em>freeze</em> took place, or was requested. \n\nLikewise <em>XXXX</em> claims that they are a part of <em>XXXX</em> for freezing accounts, baring no witness by refusing to provide verification that the <em>XXXX</em> part of the credit report is frozen."]},"sort":[22.038845,"5224623"]},{"_index":"complaint-public-v1","_id":"4299886","_score":21.785038,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Security freeze, from SageStream , LLC No response from initial letter, certified-delivered ... XX/XX/2021, ( with proof of identity ) follow up request via computer ... ... ... ... ... ... ... ... ... ... ... XX/XX/2021 Unable to contact company, other than TWICE submitting via telephone request security freeze ... XX/XX/2021 simply need security freeze, and Confirmation of such.","date_sent_to_company":"2021-04-15T17:31:49.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"76028","tags":null,"has_narrative":true,"complaint_id":"4299886","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ID Analytics, Inc.","date_received":"2021-04-15T17:14:30.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["<em>Security</em> <em>freeze</em>, from SageStream , LLC No response from initial <em>letter</em>, certified-delivered ... <em>XX/XX</em>/2021, ( with proof of identity ) follow up request via computer ... ... ... ... ... ... ... ... ... ... ... <em>XX/XX</em>/2021 Unable to contact company, other than TWICE submitting via telephone request <em>security</em> <em>freeze</em> ... <em>XX/XX</em>/2021 simply need <em>security</em> <em>freeze</em>, and <em>Confirmation</em> of such."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.785038,"4299886"]},{"_index":"complaint-public-v1","_id":"2048830","_score":21.760517,"_source":{"product":"Credit reporting","complaint_what_happened":"On XXXX XXXX, 2016 I sent my third and final request to Experian for a Security Freeze, along with the letter I send a copy of my drivers license, social security card, police report and proof of address ; per the certified mailing receipt Experian received my request on XXXX XXXX, 2016. To date I have yet to receive a confirmation letter form Experian stating they have placed the Security Freeze on my credit file along with my PIN number.","date_sent_to_company":"2016-08-05T15:13:01.000Z","issue":"Credit monitoring or identity protection","sub_product":null,"zip_code":"24153","tags":"Older American","has_narrative":true,"complaint_id":"2048830","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2016-08-05T15:13:01.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with fraud alerts"},"highlight":{"complaint_what_happened":["On <em>XXXX</em> <em>XXXX</em>, 2016 I sent my third and final request to Experian for a <em>Security</em> <em>Freeze</em>, along with the <em>letter</em> I send a copy of my drivers license, social <em>security</em> card, police report and proof of address ; per the certified mailing receipt Experian received my request on <em>XXXX</em> <em>XXXX</em>, 2016. To date I have yet to receive a <em>confirmation</em> <em>letter</em> form Experian stating they have placed the <em>Security</em> <em>Freeze</em> on my credit file along with my PIN number."]},"sort":[21.760517,"2048830"]},{"_index":"complaint-public-v1","_id":"5238785","_score":21.543507,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XX/XX/2022 Re : XXXX XXXX Dear Consumer Financial Protection Bureau, I am appealing to your authority to have XXXX, XXXX and SageStream , LLC to release their addresses, telephone numbers, and fax numbers to me for the purpose of placing security freezes on all data collected by them, concerning me. \n\nWhen attempting to process this matter on my own accord by requesting security freezes, XXXX tells me that they are connected to XXXX, which is not altogether true. When contacting XXXX, they state that they are connected to XXXX, which is also not altogether true. \n\nIn particular, I am referring to the inability to receive confirmation letters and/or numbers from both XXXX and XXXX on their respective letterheads stating or showing that my security freeze has been placed. \n\nXXXX and XXXX both hold personal information on consumers. My rights under FCRA allow me to place security freezes on my credit file upon request. \n\nXXXX is claiming that they are a part of XXXX for security freezes only, and they refuse to give a confirmation letter to confirm the security freeze took place, or was requested. \n\nLikewise XXXX claims that they are a part of XXXX for freezing accounts, baring no witness by refusing to provide verification that the XXXX part of the credit report is frozen. \n\nThese are separate entities, holding separate credit reports and allow for separate security freezes. [ XXXX, XXXX, XXXX, XXXX ] Please assist me as soon as possible in obtaining the necessary contact information in order to place security freezes with XXXX and XXXX, therewith, compelling them to follow those well known directives from FCRA. \n\nRespectfully submitted, XXXX XXXX","date_sent_to_company":"2022-02-18T16:43:47.000Z","issue":"Improper use of your report","sub_product":"Other personal consumer report","zip_code":"60153","tags":null,"has_narrative":true,"complaint_id":"5238785","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ID Analytics, Inc.","date_received":"2022-02-18T16:35:26.000Z","state":"IL","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["<em>XXXX</em> is claiming that they are a part of <em>XXXX</em> for <em>security</em> <em>freezes</em> only, and they refuse to give a <em>confirmation</em> <em>letter</em> to confirm the <em>security</em> <em>freeze</em> took place, or was requested. \n\nLikewise <em>XXXX</em> claims that they are a part of <em>XXXX</em> for freezing accounts, baring no witness by refusing to provide verification that the <em>XXXX</em> part of the credit report is frozen."]},"sort":[21.543507,"5238785"]},{"_index":"complaint-public-v1","_id":"16926995","_score":21.42598,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"b'I submitted a written request to Equifax by certified mail to place a security freeze on my credit file. My letter included all information required under federal law and Equifaxs own instructions, including: XXXX) Full name, address, date of birth, and Social Security number; XXXX) A copy of my government-issued ID; XXXX) A copy of a recent utility bill for address verification. The certified letter was sent via XXXX tracking number XXXX XXXX XXXX XXXX XXXX XXXX, and according to the XXXX tracking system, it was delivered to Equifax.\\nUnder the Fair Credit Reporting Act (FCRA) and the Economic Growth, Regulatory Relief, and Consumer Protection Act of 2018, when a consumer submits a security freeze request by mail, the credit reporting agency must place the freeze within three business days of receiving the request (15 U.S.C.  1681c1(i)(2)(B)). As of XXXX XXXX XXXX XXXX, more than three business days have passed since Equifax received my request, yet my credit file remains unfrozen and I have not received any confirmation from Equifax acknowledging or processing my request. This delay appears to be a violation of federal law and a failure to perform timely action under the FCRA. I am requesting that the CFPB investigate this matter and require Equifax to: XXXX) Immediately place the requested security freeze; XXXX) Provide written confirmation that the freeze has been placed; XXXX) Ensure compliance with statutory timelines for mail-based security freeze requests going forward.'","date_sent_to_company":"2025-10-30T14:24:41.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"60607","tags":null,"has_narrative":true,"complaint_id":"16926995","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-10-30T14:20:56.000Z","state":"IL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am requesting that the CFPB investigate this matter and require Equifax to: <em>XXXX</em>) Immediately place the requested <em>security</em> <em>freeze</em>; <em>XXXX</em>) Provide written <em>confirmation</em> that the <em>freeze</em> has been placed; <em>XXXX</em>) Ensure compliance with statutory timelines for mail-based <em>security</em> <em>freeze</em> requests going forward.'"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.42598,"16926995"]},{"_index":"complaint-public-v1","_id":"3124046","_score":21.266626,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"A dispute was sent to XXXX on XX/XX/2018 regarding unverfiable information on my Transunion credit report. As of XX/XX/XXXX ( today ) I called XXXX and talked to \" XXXX '' in XXXX 's Special Handling Department. She claims Lexis Nexis is sending them verification of my disputed item ( s ). I have proof of \" suppression letter '' attached and \" security freeze '' letter attached, I placed on my Lexis Nexis report in XX/XX/2018 XXXX suppression ) and XX/XX/2018 ( security freeze ), yet they are still claiming Lexis Nexis \" verified '' their information. Lexis Nexis has assured me via phone and per suggested \" suppression '' and \" security freeze '' that information can not be accessed through their portals with XXXX once these items are in force which they are now and were at the time of supposed verification. XXXX claims they \" verified '' and Lexis Nexis is still reporting according to XXXX. I would like Lexis Nexis to abide by their \" suppression '' confirmation and \" security freeze '' confirmation ( documents attached ) and protect my privacy by disallowing XXXX to continue to verify their information they are supplying erroneously and obstructing my rights under FCRA.","date_sent_to_company":"2019-01-26T23:32:02.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"667XX","tags":null,"has_narrative":true,"complaint_id":"3124046","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2019-01-14T17:45:16.000Z","state":"KS","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I have proof of \" suppression <em>letter</em> '' attached and \" <em>security</em> <em>freeze</em> '' <em>letter</em> attached, I placed on my Lexis Nexis report in <em>XX/XX</em>/2018 <em>XXXX</em> suppression ) and <em>XX/XX</em>/2018 ( <em>security</em> <em>freeze</em> ), yet they are still claiming Lexis Nexis \" verified '' their information."]},"sort":[21.266626,"3124046"]},{"_index":"complaint-public-v1","_id":"9336321","_score":21.259981,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Request for Security Freeze on Credit Report Dear Sir/Maam : This letter is to formally request a security freeze on my credit report. \nI am concerned about unauthorized access to my personal information and would like a security freeze placed to prevent potential creditors from obtaining it without my authorization. With a security freeze, a temporary PIN will be required for anyone to access my report. \nMy personal information is as follows : Full Name : XXXX XXXX XXXX XXXX of Birth : Date of Birth : XX/XX/year> Social Security Number : XXXX Current Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX For verification purposes, I have enclosed photocopies of the following documents : Government-issued ID Proof of residence Please send instructions on how to obtain a PIN to temporarily lift the freeze in the future. \nThank you for your prompt attention to this matter. I look forward to confirmation of the security freeze on my credit report. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2024-06-25T14:27:43.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"11434","tags":null,"has_narrative":true,"complaint_id":"9336321","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ID Analytics, Inc.","date_received":"2024-06-25T14:24:48.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I look forward to <em>confirmation</em> of the <em>security</em> <em>freeze</em> on my credit report. \n\nSincerely, <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.259981,"9336321"]},{"_index":"complaint-public-v1","_id":"9335306","_score":21.259981,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Request for Security Freeze on Credit Report To Whom It May Concern : This letter is to formally request a security freeze on my credit report.\n\nI am concerned about unauthorized access to my personal information and would like a security freeze placed to prevent potential creditors from obtaining it without my authorization. With a security freeze, a temporary PIN will be required for anyone to access my report. \n\nMy personal information is as follows : Full Name : XXXX XXXX XXXX XXXX of Birth : XX/XX/1982 Social Security Number : XXXX Current Address : Address : XXXX XXXX XXXX XXXX XXXX XXXX FLORIDA XXXX For verification purposes, I have enclosed photocopies of the following documents : Government-issued ID Proof of residence Please send instructions on how to obtain a PIN to temporarily lift the freeze in the future. \n\nThank you for your prompt attention to this matter. I look forward to confirmation of the security freeze on my credit report. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2024-06-25T17:37:19.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"33432","tags":null,"has_narrative":true,"complaint_id":"9335306","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CBC Companies, Inc.","date_received":"2024-06-25T17:37:17.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I look forward to <em>confirmation</em> of the <em>security</em> <em>freeze</em> on my credit report. \n\nSincerely, <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.259981,"9335306"]},{"_index":"complaint-public-v1","_id":"9334829","_score":21.259981,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Request for Security Freeze on Credit Report To Whom It May Concern : This letter is to formally request a security freeze on my credit report.\n\nI am concerned about unauthorized access to my personal information and would like a security freeze placed to prevent potential creditors from obtaining it without my authorization. With a security freeze, a temporary PIN will be required for anyone to access my report. \n\nMy personal information is as follows : Full Name : XXXX XXXX XXXX XXXX of Birth : XX/XX/year> Social Security Number : XXXX Current Address : Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX For verification purposes, I have enclosed photocopies of the following documents : Government-issued ID Proof of residence Please send instructions on how to obtain a PIN to temporarily lift the freeze in the future. \n\nThank you for your prompt attention to this matter. I look forward to confirmation of the security freeze on my credit report. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2024-06-25T17:40:35.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"33432","tags":null,"has_narrative":true,"complaint_id":"9334829","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-06-25T17:40:33.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I look forward to <em>confirmation</em> of the <em>security</em> <em>freeze</em> on my credit report. \n\nSincerely, <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.259981,"9334829"]},{"_index":"complaint-public-v1","_id":"9468901","_score":21.256966,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Request for Security Freeze on Credit Report Dear Sir/Maam : This letter is to formally request a security freeze on my credit report. \nI am concerned about unauthorized access to my personal information and would like a security freeze placed to prevent potential creditors from obtaining it without my authorization. With a security freeze, a temporary PIN will be required for anyone to access my report. \nMy personal information is as follows : Full Name : XXXX XXXX XXXX XXXX of Birth : Date of Birth : XX/XX/year> Social Security Number : XXXX Current Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX For verification purposes, I have enclosed photocopies of the following documents : Government-issued ID Proof of residence Please send instructions on how to obtain a PIN to temporarily lift the freeze in the future. \nThank you for your prompt attention to this matter. I look forward to confirmation of the security freeze on my credit report. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2024-07-10T07:52:58.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"11434","tags":null,"has_narrative":true,"complaint_id":"9468901","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"ID Analytics, Inc.","date_received":"2024-07-10T07:52:56.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I look forward to <em>confirmation</em> of the <em>security</em> <em>freeze</em> on my credit report. \n\nSincerely, <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.256966,"9468901"]},{"_index":"complaint-public-v1","_id":"9365102","_score":21.256966,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Request for Security Freeze on Credit Report Dear Sir/Maam : This letter is to formally request a security freeze on my credit report. \nI am concerned about unauthorized access to my personal information and would like a security freeze placed to prevent potential creditors from obtaining it without my authorization. With a security freeze, a temporary PIN will be required for anyone to access my report. \nMy personal information is as follows : Full Name : XXXX XXXX XXXX XXXX of Birth : Date of Birth : XX/XX/year> Social Security Number : XXXX Current Address : XXXX XXXX XXXX XXXX  XXXX XXXX Nevada XXXX For verification purposes, I have enclosed photocopies of the following documents : Government-issued ID Proof of residence Please send instructions on how to obtain a PIN to temporarily lift the freeze in the future. \nThank you for your prompt attention to this matter. I look forward to confirmation of the security freeze on my credit report. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2024-06-27T09:26:16.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"89052","tags":null,"has_narrative":true,"complaint_id":"9365102","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-06-27T09:26:14.000Z","state":"NV","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I look forward to <em>confirmation</em> of the <em>security</em> <em>freeze</em> on my credit report. \n\nSincerely, <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.256966,"9365102"]},{"_index":"complaint-public-v1","_id":"9278671","_score":21.256966,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Request for Security Freeze on Credit Report To Whom It May Concern : This letter is to formally request a security freeze on my credit report. \nI am concerned about unauthorized access to my personal information and would like a security freeze placed to prevent potential creditors from obtaining it without my authorization. With a security freeze, a temporary PIN will be required for anyone to access my report. \n\nMy personal information is as follows : Full Name : XXXX XXXX XXXX XXXX of Birth : XX/XX/year> Social Security Number : XXXX Current Address : Address : XXXX XXXX XXXX XXXX XXXX XXXX, Florida XXXX For verification purposes, I have enclosed photocopies of the following documents : Government-issued ID Proof of residence Please send instructions on how to obtain a PIN to temporarily lift the freeze in the future. \n\nThank you for your prompt attention to this matter. I look forward to confirmation of the security freeze on my credit report. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2024-06-17T15:47:29.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"33913","tags":null,"has_narrative":true,"complaint_id":"9278671","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CORELOGIC INC","date_received":"2024-06-17T15:47:27.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I look forward to <em>confirmation</em> of the <em>security</em> <em>freeze</em> on my credit report. \n\nSincerely, <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.256966,"9278671"]},{"_index":"complaint-public-v1","_id":"9278670","_score":21.256966,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Request for Security Freeze on Credit Report To Whom It May Concern : This letter is to formally request a security freeze on my credit report. \nI am concerned about unauthorized access to my personal information and would like a security freeze placed to prevent potential creditors from obtaining it without my authorization. With a security freeze, a temporary PIN will be required for anyone to access my report. \n\nMy personal information is as follows : Full Name : XXXX XXXX XXXX Date of Birth : XX/XX/year> Social Security Number : XXXX Current Address : Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX For verification purposes, I have enclosed photocopies of the following documents : Government-issued ID Proof of residence Please send instructions on how to obtain a PIN to temporarily lift the freeze in the future. \n\nThank you for your prompt attention to this matter. I look forward to confirmation of the security freeze on my credit report. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2024-06-17T15:51:18.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"33913","tags":null,"has_narrative":true,"complaint_id":"9278670","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ID Analytics, Inc.","date_received":"2024-06-17T15:51:16.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I look forward to <em>confirmation</em> of the <em>security</em> <em>freeze</em> on my credit report. \n\nSincerely, <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.256966,"9278670"]},{"_index":"complaint-public-v1","_id":"9278100","_score":21.256966,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Request for Security Freeze on Credit Report To Whom It May Concern : This letter is to formally request a security freeze on my credit report. \nI am concerned about unauthorized access to my personal information and would like a security freeze placed to prevent potential creditors from obtaining it without my authorization. With a security freeze, a temporary PIN will be required for anyone to access my report. \n\nMy personal information is as follows : Full Name : XXXX XXXX XXXX Date of Birth : XX/XX/year> Social Security Number : XXXX Current Address : Address : XXXX XXXX  XXXX XXXX XXXX XXXX XXXX Florida XXXX For verification purposes, I have enclosed photocopies of the following documents : Government-issued ID Proof of residence Please send instructions on how to obtain a PIN to temporarily lift the freeze in the future. \n\nThank you for your prompt attention to this matter. I look forward to confirmation of the security freeze on my credit report. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2024-06-17T17:12:48.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"341XX","tags":null,"has_narrative":true,"complaint_id":"9278100","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Advanced Resolution Services Inc.","date_received":"2024-06-17T17:07:37.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I look forward to <em>confirmation</em> of the <em>security</em> <em>freeze</em> on my credit report. \n\nSincerely, <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.256966,"9278100"]},{"_index":"complaint-public-v1","_id":"9247817","_score":21.256966,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Request for Security Freeze on Credit Report To Whom It May Concern : This letter is to formally request a security freeze on my credit report.\n\nI am concerned about unauthorized access to my personal information and would like a security freeze placed to prevent potential creditors from obtaining it without my authorization. With a security freeze, a temporary PIN will be required for anyone to access my report.\n\nMy personal information is as follows : Full Name : XXXX XXXX XXXX Date of Birth : XX/XX/ Social Security Number : XXXX Current Address : Address : XXXX XXXX XXXX XXXX XXXX XXXX Florida XXXX For verification purposes, I have enclosed photocopies of the following documents : Government-issued ID Proof of residence Please send instructions on how to obtain a PIN to temporarily lift the freeze in the future.\n\nThank you for your prompt attention to this matter. I look forward to confirmation of the security freeze on my credit report. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2024-06-13T14:29:02.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"34120","tags":null,"has_narrative":true,"complaint_id":"9247817","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ID Analytics, Inc.","date_received":"2024-06-13T14:29:00.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I look forward to <em>confirmation</em> of the <em>security</em> <em>freeze</em> on my credit report. \n\nSincerely, <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.256966,"9247817"]},{"_index":"complaint-public-v1","_id":"9247604","_score":21.256966,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Request for Security Freeze on Credit Report To Whom It May Concern : This letter is to formally request a security freeze on my credit report. \nI am concerned about unauthorized access to my personal information and would like a security freeze placed to prevent potential creditors from obtaining it without my authorization. With a security freeze, a temporary PIN will be required for anyone to access my report. \n\nMy personal information is as follows : Full Name : XXXX XXXX XXXX Date of Birth : XX/XX/XXXX  Social Security Number : XXXX Current Address : Address : XXXX XXXX XXXX XXXX XXXX XXXX Florida XXXX For verification purposes, I have enclosed photocopies of the following documents : Government-issued ID Proof of residence Please send instructions on how to obtain a PIN to temporarily lift the freeze in the future. \n\nThank you for your prompt attention to this matter. I look forward to confirmation of the security freeze on my credit report. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2024-06-13T14:26:14.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"34120","tags":null,"has_narrative":true,"complaint_id":"9247604","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Advanced Resolution Services Inc.","date_received":"2024-06-13T14:24:10.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I look forward to <em>confirmation</em> of the <em>security</em> <em>freeze</em> on my credit report. \n\nSincerely, <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.256966,"9247604"]},{"_index":"complaint-public-v1","_id":"9247580","_score":21.256966,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Request for Security Freeze on Credit Report To Whom It May Concern : This letter is to formally request a security freeze on my credit report. \nI am concerned about unauthorized access to my personal information and would like a security freeze placed to prevent potential creditors from obtaining it without my authorization. With a security freeze, a temporary PIN will be required for anyone to access my report. \n\nMy personal information is as follows : Full Name : XXXX XXXX XXXX XXXX of Birth : XX/XX/year> Social Security Number : XXXX Current Address : Address : XXXX XXXX XXXX XXXX XXXX XXXX Florida XXXX For verification purposes, I have enclosed photocopies of the following documents : Government-issued ID Proof of residence Please send instructions on how to obtain a PIN to temporarily lift the freeze in the future. \n\nThank you for your prompt attention to this matter. I look forward to confirmation of the security freeze on my credit report. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2024-06-13T14:28:56.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"34120","tags":null,"has_narrative":true,"complaint_id":"9247580","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2024-06-13T14:26:51.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I look forward to <em>confirmation</em> of the <em>security</em> <em>freeze</em> on my credit report. \n\nSincerely, <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.256966,"9247580"]},{"_index":"complaint-public-v1","_id":"9438794","_score":21.25603,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Request for Security Freeze on Credit Report Dear Sir/Maam : This letter is to formally request a security freeze on my credit report. \nI am concerned about unauthorized access to my personal information and would like a security freeze placed to prevent potential creditors from obtaining it without my authorization. With a security freeze, a temporary PIN will be required for anyone to access my report. \nMy personal information is as follows : Full Name : XXXX XXXX XXXX XXXX XXXX Birth : Date of Birth : XXXX  Social Security Number : XXXX Current Address : XXXX XXXX XXXX XXXX, XXXX XXXX XXXXXXXX For verification purposes, I have enclosed photocopies of the following documents : Government-issued ID Proof of residence Please send instructions on how to obtain a PIN to temporarily lift the freeze in the future. \nThank you for your prompt attention to this matter. I look forward to confirmation of the security freeze on my credit report. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2024-07-08T08:04:03.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"11757","tags":null,"has_narrative":true,"complaint_id":"9438794","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"CBC Companies, Inc.","date_received":"2024-07-08T08:04:01.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I look forward to <em>confirmation</em> of the <em>security</em> <em>freeze</em> on my credit report. \n\nSincerely, <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.25603,"9438794"]},{"_index":"complaint-public-v1","_id":"9336593","_score":21.25603,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Request for Security Freeze on Credit Report Dear Sir/Maam : This letter is to formally request a security freeze on my credit report. \nI am concerned about unauthorized access to my personal information and would like a security freeze placed to prevent potential creditors from obtaining it without my authorization. With a security freeze, a temporary PIN will be required for anyone to access my report. \nMy personal information is as follows : Full Name : XXXX XXXX XXXX XXXX of Birth : Date of Birth : XX/XX/year> Social Security Number : XXXX Current Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX For verification purposes, I have enclosed photocopies of the following documents : Government-issued ID Proof of residence Please send instructions on how to obtain a PIN to temporarily lift the freeze in the future. \nThank you for your prompt attention to this matter. I look forward to confirmation of the security freeze on my credit report. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2024-06-25T14:24:02.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"11434","tags":null,"has_narrative":true,"complaint_id":"9336593","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Advanced Resolution Services Inc.","date_received":"2024-06-25T14:20:47.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I look forward to <em>confirmation</em> of the <em>security</em> <em>freeze</em> on my credit report. \n\nSincerely, <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.25603,"9336593"]},{"_index":"complaint-public-v1","_id":"9336435","_score":21.25603,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Request for Security Freeze on Credit Report Dear Sir/Maam : This letter is to formally request a security freeze on my credit report. \nI am concerned about unauthorized access to my personal information and would like a security freeze placed to prevent potential creditors from obtaining it without my authorization. With a security freeze, a temporary PIN will be required for anyone to access my report. \nMy personal information is as follows : Full Name : XXXX XXXX XXXX XXXX of Birth : Date of Birth : XX/XX/year> Social Security Number : XXXX Current Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX For verification purposes, I have enclosed photocopies of the following documents : Government-issued ID Proof of residence Please send instructions on how to obtain a PIN to temporarily lift the freeze in the future. \nThank you for your prompt attention to this matter. I look forward to confirmation of the security freeze on my credit report. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2024-06-25T14:27:50.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"11434","tags":null,"has_narrative":true,"complaint_id":"9336435","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FactorTrust, Inc.","date_received":"2024-06-25T14:27:47.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I look forward to <em>confirmation</em> of the <em>security</em> <em>freeze</em> on my credit report. \n\nSincerely, <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.25603,"9336435"]},{"_index":"complaint-public-v1","_id":"9233193","_score":21.25603,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Request for Security Freeze on Credit Report To Whom It May Concern : This letter is to formally request a security freeze on my credit report. \nI am concerned about unauthorized access to my personal information and would like a security freeze placed to prevent potential creditors from obtaining it without my authorization. With a security freeze, a temporary PIN will be required for anyone to access my report. \n\nMy personal information is as follows : Full Name : XXXX XXXX XXXX Date of Birth : XXXX Social Security Number : XXXX Current Address : Address : XXXX XXXX XXXX XXXX XXXX XXXX  XXXX FL XXXX For verification purposes, I have enclosed photocopies of the following documents : Government-issued ID Proof of residence Please send instructions on how to obtain a PIN to temporarily lift the freeze in the future. \n\nThank you for your prompt attention to this matter. I look forward to confirmation of the security freeze on my credit report. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2024-06-11T13:50:05.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"33919","tags":null,"has_narrative":true,"complaint_id":"9233193","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ID Analytics, Inc.","date_received":"2024-06-11T13:50:03.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I look forward to <em>confirmation</em> of the <em>security</em> <em>freeze</em> on my credit report. \n\nSincerely, <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[21.25603,"9233193"]},{"_index":"complaint-public-v1","_id":"9233016","_score":21.25603,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Request for Security Freeze on Credit Report To Whom It May Concern : This letter is to formally request a security freeze on my credit report. \nI am concerned about unauthorized access to my personal information and would like a security freeze placed to prevent potential creditors from obtaining it without my authorization. With a security freeze, a temporary PIN will be required for anyone to access my report. \n\nMy personal information is as follows : Full Name : XXXX XXXX XXXX Date of Birth : XXXX Social Security Number : XXXX Current Address : Address : XXXX XXXX XXXX XXXX XXXX XXXX  XXXX FL XXXX For verification purposes, I have enclosed photocopies of the following documents : Government-issued ID Proof of residence Please send instructions on how to obtain a PIN to temporarily lift the freeze in the future. \n\nThank you for your prompt attention to this matter. I look forward to confirmation of the security freeze on my credit report. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2024-06-11T13:47:10.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"33919","tags":null,"has_narrative":true,"complaint_id":"9233016","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CORELOGIC INC","date_received":"2024-06-11T13:47:08.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I look forward to <em>confirmation</em> of the <em>security</em> <em>freeze</em> on my credit report. \n\nSincerely, <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>"],"issue":["Problem with fraud alerts or <em>security</em> 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