{"took":152,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":76384,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"2950361","_score":10.210203,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"The credit bureau has placed a FRAUD ALERT, SECURITY FREEZE and/or EXTENDED SECURITY FREEZE/FRAUD ALERT on my credit file. I do not want a security freeze, fraud alert or extended fraud alert/security freeze on my credit file.","date_sent_to_company":"2018-06-30T12:28:04.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"38654","tags":null,"has_narrative":true,"complaint_id":"2950361","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2018-06-30T12:14:45.000Z","state":"MS","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["The credit bureau has placed a <em>FRAUD</em> ALERT, <em>SECURITY</em> FREEZE and/or EXTENDED <em>SECURITY</em> FREEZE/<em>FRAUD</em> ALERT on my credit file. I do not want a <em>security</em> freeze, <em>fraud</em> alert or extended <em>fraud</em> alert/<em>security</em> freeze on my credit file."],"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[10.210203,"2950361"]},{"_index":"complaint-public-v1","_id":"2950364","_score":10.183508,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"The credit bureau has placed a FRAUD ALERT, SECURITY FREEZE and/or EXTENDED SECURITY FREEZE/FRAUD ALERT on my credit file. I do not want a security freeze, fraud alert or extended fraud alert/security freeze on my credit file.","date_sent_to_company":"2018-06-30T12:28:11.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"38654","tags":null,"has_narrative":true,"complaint_id":"2950364","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2018-06-30T12:28:07.000Z","state":"MS","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["The credit bureau has placed a <em>FRAUD</em> ALERT, <em>SECURITY</em> FREEZE and/or EXTENDED <em>SECURITY</em> FREEZE/<em>FRAUD</em> ALERT on my credit file. I do not want a <em>security</em> freeze, <em>fraud</em> alert or extended <em>fraud</em> alert/<em>security</em> freeze on my credit file."],"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[10.183508,"2950364"]},{"_index":"complaint-public-v1","_id":"8133327","_score":10.117172,"_source":{"product":"Credit card","complaint_what_happened":"On XX/XX/2023, I issued my security to XXXX but was not given equal consideration which is security fraud. The denial of application which is security is security fraud. Understand that there is no stature of limitation on Fraud.","date_sent_to_company":"2024-01-10T03:16:56.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"33138","tags":null,"has_narrative":true,"complaint_id":"8133327","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRUIST FINANCIAL CORPORATION","date_received":"2024-01-10T02:58:35.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Application denied"},"highlight":{"complaint_what_happened":["On XX/XX/2023, I issued my <em>security</em> to XXXX but was not given equal consideration which is <em>security</em> <em>fraud</em>. The denial of application which is <em>security</em> is <em>security</em> <em>fraud</em>. Understand that there is no stature of limitation on <em>Fraud</em>."]},"sort":[10.117172,"8133327"]},{"_index":"complaint-public-v1","_id":"6471491","_score":9.893933,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"SANTANDER BANK XXXX XXXX XXXX XXXX. \nXXXX PA XXXX date opened XXXX XXXX this paid in full and sold to another company. \n\nSANTANDER BANK HAS COMMITTED Securities Fraud and mortgage fraud and identity fraud. SANTANDER BANK taking Securities out on my name without my content which is identity thief, Securities fraud and mortgage fraud.","date_sent_to_company":"2023-01-22T21:54:35.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"34711","tags":null,"has_narrative":true,"complaint_id":"6471491","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SANTANDER HOLDINGS USA, INC.","date_received":"2023-01-22T21:26:25.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Investigation took more than 30 days"},"highlight":{"complaint_what_happened":["SANTANDER BANK HAS COMMITTED <em>Securities</em> <em>Fraud</em> and mortgage <em>fraud</em> and identity <em>fraud</em>. SANTANDER BANK taking <em>Securities</em> out on my name without my content which is identity thief, <em>Securities</em> <em>fraud</em> and mortgage <em>fraud</em>."]},"sort":[9.893933,"6471491"]},{"_index":"complaint-public-v1","_id":"9994027","_score":9.893791,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Experian makes it impossible to freeze my credit. I attempted to do so online, multiple times, and kept receiving a message that it couldn't verify my identity ( despite my entering all of my personal information ) and that I had to call to complete the freeze. \n\nI called the number provided multiple times, but was stuck in an endless loop of robo 'autmated assistant ' that only offered to read me the instructions to do it myself or read me the website address. I tried many times to ask for human assistance in every way I could think of, and it kept just reading the menu options. \n\nI've searched the Experian webpage for some other contact method, but the only option seems to be the one phone number that offers no actual help. \n\nI recently froze my credit with the other credit bureaus using their websites and it was nowhere near this much hassle. Clearly Experian wants to discourage people from taking any step to protect their identity, because that must not be profitable to them.","date_sent_to_company":"2024-09-02T15:28:04.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"32608","tags":null,"has_narrative":true,"complaint_id":"9994027","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-09-02T15:15:57.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[9.893791,"9994027"]},{"_index":"complaint-public-v1","_id":"9991538","_score":9.893791,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"This letter is to report Experian. My identity has been stolen and the person who stole my identity was able to access my Experian account and unfreeze my credit. I was never able to speak with anyone from Experian to ensure a fraud alert or reinstate a credit freeze. I am still not able to sign into my account and there is no option to speak with a customer service agent. I do not know if the person who stole my identity is using my credit with this agency and applying for credit as if they are me. I went through two weeks of someone breaking into my accounts by changing the email addresses and passwords- this can even be done over the phone. This is criminal and security is lax with no regard for actually protecting my sensitive information. \n\nThe person who stole my identity was able to access all three of my credit reports, and change my email address by putting in a fake one. They then were able to receive notices for codes to get into my accounts. The two factor authentication security methods and special code words were able to be bypassed by XXXX, XXXX and Experian. NONE of the three credit reporting agencies were responsible enough to not keep my information safe. \n\nAfter two weeks and sending in a lot of sensitive information that these three agencies ( XXXX, Experian and XXXX ) say they are trying to protect, I still feel they have not addressed my concern and they are failing to protect my identity. Experian is especially at fault because there is not way to speak with an actual human in customer service to report fraud and get extra protection on my account.","date_sent_to_company":"2024-09-02T20:13:45.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"27516","tags":null,"has_narrative":true,"complaint_id":"9991538","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-09-02T19:47:34.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Experian is especially at fault because there is not way to speak with an actual human in customer service to report <em>fraud</em> and get extra protection on my account."],"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[9.893791,"9991538"]},{"_index":"complaint-public-v1","_id":"9971262","_score":9.893791,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Equifax is making it next to impossible to unfreeze my credit. When you make an account online they force you to call them to make ANY changes. I called them to freeze my credit since I can not access my account online from any browser and they froze my credit 1 month ago. I called today ( XX/XX/year> ) so I can unfreeze my credit since their website is still unusable and now theyre saying they cant unfreeze my credit. I would have to mail my confidential documents to their address. If Im able to freeze my credit through the phone they should be able to unfreeze it as well.","date_sent_to_company":"2024-08-30T17:54:25.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"60804","tags":null,"has_narrative":true,"complaint_id":"9971262","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-08-30T17:20:30.000Z","state":"IL","company_public_response":null,"sub_issue":null},"highlight":{"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[9.893791,"9971262"]},{"_index":"complaint-public-v1","_id":"9957393","_score":9.893791,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX - I certified mailed the required documentation including Drivers license, Social Security XXXX, and letter demanding the removal of unauthorized lock on my credit. \n\nXXXX @ XXXX - XXXX certified delivered, i also called Equifax and was told the XXXX time it would take to process was XXXX business days XXXX - XXXX XXXX  - I have called equifax multiple times. Each time I was given various excuses about why they have not processed my paperwork. \n\nMy concern is the violation of my FCRA rights as I have been unable to obtain credit until this internal problem of Equifax is resolved. Also no one can explain where my documents are, which creates bigger risk due to their recent data leak, as I have provided my image, DL, and XXXX on XXXX documents as required and demanded by Equifax. \n\nI need support regarding this matter asap.","date_sent_to_company":"2024-08-29T18:48:58.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"76109","tags":null,"has_narrative":true,"complaint_id":"9957393","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-08-29T18:32:02.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["XXXX - I certified mailed the required documentation including Drivers license, Social <em>Security</em> XXXX, and letter demanding the removal of unauthorized lock on my credit. \n\nXXXX @ XXXX - XXXX certified delivered, i also called Equifax and was told the XXXX time it would take to process was XXXX business days XXXX - XXXX XXXX  - I have called equifax multiple times. Each time I was given various excuses about why they have not processed my paperwork."],"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[9.893791,"9957393"]},{"_index":"complaint-public-v1","_id":"9955407","_score":9.893791,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Corelogic openly admits, on their website they are operating in accordance with the FCRA XXXX XXXX XXXX XXXX DIRECT QUOTE : Credco discloses personal information only to companies that YOU have authorized to access your information or those companies that otherwise have a permissible purpose to access your information under the Fair Credit Reporting Act ( FCRA ). \nUnder the FCRA 605A 15 U.S.C. 1681c-1, INDIANA Code 24-5-24, and S. 2155 The Economic Gro wth, Regulatory Relief, and Consumer Protection Act Corelogic\nmust put a security freeze on my consumer disclosure file and consumer report.\n\nFCRA 605A 15 U.S.C. 1681c-1 after receiving a request to place a security freeze, the consumer reporting agency shall, place the security freeze not later than 3 business days after receiving the request. Confirmation and additional information will be sent no later than 5 business days after placing a security freeze Indiana Code Section 24-5-24 shall place a security freeze on the consumer 's consumer report not later than five ( 5 ) business days after receipt of the request. Not later than ten ( 10 ) business days written confirmation will be sent.\n\nS. 2155, The Economic Growth, Regulatory Relief, and Consumer Protection Act Statute at Large 132 Stat. 1296 - Public Law No. 115-174 ( 05/24/2018 ) TITLE III -- PROTECTIONS CONSUMERS, AND HOMEOWNERS ( Sec. 301 ) requires a consumer reporting agency to provide a consumer with free credit freezes followed by a confirmation","date_sent_to_company":"2024-08-29T20:46:23.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"46619","tags":null,"has_narrative":true,"complaint_id":"9955407","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CORELOGIC INC","date_received":"2024-08-29T20:46:17.000Z","state":"IN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Under the FCRA 605A 15 U.S.C. 1681c-1, INDIANA Code 24-5-24, and S. 2155 The Economic Gro wth, Regulatory Relief, and Consumer Protection Act Corelogic\nmust put a <em>security</em> freeze on my consumer disclosure file and consumer report.\n\nFCRA 605A 15 U.S.C. 1681c-1 after receiving a request to place a <em>security</em> freeze, the consumer reporting agency shall, place the <em>security</em> freeze not later than 3 business days after receiving the request."],"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[9.893791,"9955407"]},{"_index":"complaint-public-v1","_id":"9954790","_score":9.893791,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On XX/XX/2024, I tried to log into Transunion web page : https : //service.transunion.comXXXXXXXX XXXX XXXX XXXX  : Login Web page would not recognize my credentials tho I was using my User Name and Password recorded in a Password Security database where I store ALL XXXX or more logon credentials. Trans Union web page directed me to fill out a new account web page asking for most of my personal data including Last 4 of SSN, DOB, etc. Then, upon pressing SUBMIT, web page informed me my account already existed, just log in. This circular error continues without end. I tried to call on XX/XX/2024, and was put on hold indefinitely without ever getting a human voice during the 30 minutes I stayed with the call. I called again on XX/XX/2024 and selected the TEXT option, received a text to my phone, upon which I entered my problem description, and was placed on hold and I did not receive any response from TU. When checking the text message conversation with TU perhaps 25 minutes later, the entire text message conversation was deleted ; there was absolutely no text record of ever being contacted by TU. With the recent reported SSN data breach, it's more important than ever to verify my credit account, and I can not access Trans Union regardless of how often, and how long I try to contact Trans Union!!!!","date_sent_to_company":"2024-08-29T22:07:44.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"853XX","tags":null,"has_narrative":true,"complaint_id":"9954790","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-08-29T21:39:19.000Z","state":"AZ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["On XX/XX/2024, I tried to log into Transunion web page : https : //service.transunion.comXXXXXXXX XXXX XXXX XXXX  : Login Web page would not recognize my credentials tho I was using my User Name and Password recorded in a Password <em>Security</em> database where I store ALL XXXX or more logon credentials. Trans Union web page directed me to fill out a new account web page asking for most of my personal data including Last 4 of SSN, DOB, etc."],"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[9.893791,"9954790"]},{"_index":"complaint-public-v1","_id":"9952086","_score":9.893791,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : Request for Security Freeze on Credit File I am writing to formally request that a security freeze be placed on my credit file, effective immediately, pursuant to Section 605A of the Fair Credit Reporting Act ( FCRA ) ( 15 U.S.C. 1681c-1 ). I attempted to make this request through your agencys online portal but unfortunately was unable to complete the process. For this reason, I am submitting this request in writing to ensure that the credit freeze is implemented in a timely manner. Below is the information needed to process this request : Full Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX","date_sent_to_company":"2024-10-09T19:57:02.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"90022","tags":null,"has_narrative":true,"complaint_id":"9952086","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Milliman, Inc.","date_received":"2024-08-22T05:23:36.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Subject : Request for <em>Security</em> Freeze on Credit File I am writing to formally request that a <em>security</em> freeze be placed on my credit file, effective immediately, pursuant to Section 605A of the Fair Credit Reporting Act ( FCRA ) ( 15 U.S.C. 1681c-1 ). I attempted to make this request through your agencys online portal but unfortunately was unable to complete the process. For this reason, I am submitting this request in writing to ensure that the credit freeze is implemented in a timely manner."],"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[9.893791,"9952086"]},{"_index":"complaint-public-v1","_id":"9948327","_score":9.893791,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Hi I was aware of my credit report being used to be ran I havent gave anyone permission to run my credit I will like for the hard inquiries to be removed off my credit report","date_sent_to_company":"2024-08-28T21:21:10.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"46312","tags":null,"has_narrative":true,"complaint_id":"9948327","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Westlake Services, LLC","date_received":"2024-08-28T21:21:06.000Z","state":"IN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[9.893791,"9948327"]},{"_index":"complaint-public-v1","_id":"9944786","_score":9.893791,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On XX/XX/year>, I attempted to place a credit freeze with Transunion due to one of the recent major data breaches in the U.S. I was able to log into the website but could not place a credit freeze. I have tried all avenues but can not place a credit freeze with Transunion and can not contact a representative of the company. \n\nBelow is what I tried, spending significant personal time doing so. \n\n1 ) Website -- credit freeze feature does not work ; tried with different browsers.\n\n2 ) App -- unable to access account to place a credit freeze via the app.\n\n3 ) Text messaging -- no ability to place a freeze via their automated text messaging function.\n\n4 ) Phone - Placed on hold with no access to representative. \n\nAt this time, it is impossible to place a credit freeze with Transunion on their website, app, or by calling. XXXX and XXXX worked fine but not Transunion.","date_sent_to_company":"2024-08-29T02:32:44.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"97202","tags":null,"has_narrative":true,"complaint_id":"9944786","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-08-29T02:17:58.000Z","state":"OR","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[9.893791,"9944786"]},{"_index":"complaint-public-v1","_id":"9943261","_score":9.893791,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I have had a report of my information being put on the dark web. I froze my information on XXXX and XXXX but Trans union is telling me that they do not have any information on me with my SS # so I can not freeze any information there. I tried 3 different calls to the representatives but no one would help get this fixed. I also tried online at least 10 times and it says the system has issues and to try later. Its been well over a week and the web site still will not let me in. I know I HAD information on this site as I talked to my financial institution and the used Trans Union to check when I applied for a loan last year. If they were hacked maybe they should let people know and if they have lost peoples information that should also be told. We are told to protect our information and freeze that information when someone is breeched yet I can not because Trans Union has issues and will not resolve them. I hope this can be fixed before others run into this.","date_sent_to_company":"2024-08-28T20:17:04.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"54956","tags":"Older American","has_narrative":true,"complaint_id":"9943261","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-08-28T19:51:25.000Z","state":"WI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[9.893791,"9943261"]},{"_index":"complaint-public-v1","_id":"9942881","_score":9.893791,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I need to unfreeze my credit report to apply for a loan ( or credit card ). The lender requires access to my credit report to process my application.","date_sent_to_company":"2024-08-28T18:33:56.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"91731","tags":null,"has_narrative":true,"complaint_id":"9942881","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CBC Companies, Inc.","date_received":"2024-08-28T18:07:47.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[9.893791,"9942881"]},{"_index":"complaint-public-v1","_id":"9940095","_score":9.893791,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I recently submitted a complaint about transunion.com website not working correctly. I can never see the status of the credit freeze on my profile. I followed the instructions given in a reply from the first complaint and it still doesn't work. I have coworkers who pay for transunion.com products and they have no issues accessing their credit freeze status. So basically if you pay you can get access to their free products. This issue needs to be fixed","date_sent_to_company":"2024-08-27T14:17:32.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"28560","tags":"Servicemember","has_narrative":true,"complaint_id":"9940095","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-08-27T14:09:34.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[9.893791,"9940095"]},{"_index":"complaint-public-v1","_id":"9936734","_score":9.893791,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I called Equifax XX/XX/XXXX because I could not get into my account to unfreeze my credit. After waiting on line for almost an hour, I finally made contact with a live person. She took my information, etc. and said she had taken the freeze off. She didn't know why I couldn't access my account to do it myself. \n\nToday, XX/XX/XXXX, I found out the freeze had NOT been taken off. I still can not access my account. I have been on hold off and on since XXXX XXXX It is now XXXX XXXX \n\nThis is a terrible company. This problem may cause me to lose my opportunity at a new townhouse.","date_sent_to_company":"2024-08-27T18:12:18.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"231XX","tags":null,"has_narrative":true,"complaint_id":"9936734","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-08-27T17:59:16.000Z","state":"VA","company_public_response":null,"sub_issue":null},"highlight":{"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[9.893791,"9936734"]},{"_index":"complaint-public-v1","_id":"9933544","_score":9.893791,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"15 USC 1681c1 states : ( b ) Extended alerts ( 1 ) In general Upon the direct request of a consumer, or an individual acting on behalf of or as a personal representative of a consumer, who submits an identity theft report to a consumer reporting agency described in section 1681a ( p ) of this title that maintains a file on the consumer, if the agency has received appropriate proof of the identity of the requester, the agency shall ( A ) include a fraud alert in the file of that consumer, and also provide that alert along with any credit score generated in using that file, during the 7-year period beginning on the date of such request, unless the consumer or such representative requests that such fraud alert be removed before the end of such period and the agency has received appropriate proof of the identity of the requester for such purpose ; ( B ) during the 5-year period beginning on the date of such request, exclude the consumer from any list of consumers prepared by the consumer reporting agency and provided to any third party to offer credit or insurance to the consumer as part of a transaction that was not initiated by the consumer, unless the consumer or such representative requests that such exclusion be rescinded before the end of such period ; and ( C ) refer the information regarding the extended fraud alert under this paragraph to each of the other consumer reporting agencies described in section 1681a ( p ) of this title, in accordance with procedures developed under section 1681s ( f ) of this title.\n\nAnd FCRA 616 A states : In general. Any person who willfully fails to comply with any requirement imposed under this title with respect to any consumer is liable to that consumer in an amount equal to the sum of ( 1 ) ( A ) any actual damages sustained by the consumer as a result of the failure or damages of not less than {$100.00} and not more than {$1000.00} ; or ( B ) in the case of liability of a natural person for obtaining a consumer report under false pretenses or knowingly without a permissible purpose, actual damages sustained by the consumer as a result of the failure or {$1000.00}, whichever is greater ; ( 2 ) such amount of punitive damages as the court may allow ; and ( 3 ) in the case of any successful action to enforce any liability under this section, the costs of the action together with reasonable attorney 's fees as determined by the court. \nOn XX/XX/year> ; XX/XX/year> ; and XX/XX/year> Equifax was provided by US Postal Mail at their address of Official reports of identity theft in the form of a notarized victim affidavit subject to penalty for false swearing, a valid police report filed with the XXXX, CA Police Department that was filed under penalty of false swearing per California penal code, clear copy of California drivers license that is unexpired, clear copy of SSN card, and Proof of address in the form of a recent insurance statement showing name and address. Equifax has chosen to respond to all requests with a request to be provided proof of identity and current address at the address that proof was already provided for. All other parties involved in this matter whether credit bureau or creditors have already accepted the exact same documentation and proof of identity/residence. I can only construe Equifaxs repeated refusals as acts of willful disregard for federal as indicated above and subject to civil penalties outlined above.","date_sent_to_company":"2024-08-27T21:59:11.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"97005","tags":null,"has_narrative":true,"complaint_id":"9933544","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-08-27T21:40:28.000Z","state":"OR","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["15 USC 1681c1 states : ( b ) Extended alerts ( 1 ) In general Upon the direct request of a consumer, or an individual acting on behalf of or as a personal representative of a consumer, who submits an identity theft report to a consumer reporting agency described in section 1681a ( p ) of this title that maintains a file on the consumer, if the agency has received appropriate proof of the identity of the requester, the agency shall ( A ) include a <em>fraud</em> alert in the file of that consumer, and also"],"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[9.893791,"9933544"]},{"_index":"complaint-public-v1","_id":"9933065","_score":9.893791,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I contacted Clarity Services yesterday by phone and instructed them to add a 7 year extended fraud alert to my credit report with them. They wanted to harass me wanting me to send in paperwork which I am NOT required to do. I have extended fraud alerts on all my credit reports including Experian which Clarity Services is a division of Experian so they are OBLIGATED AND REQUIRED by FEDERAL LAW to IMMEDIATELY PUT AN 7 YEARS EXTENDED FRAUD ALERT ON MY CLARITY CREDIT REPORT. I WILL BE UTILIZING MY LEGAL RIGHTS AGAINST CLAIRITY IF THIS EXTENDED FRAUD ALERT WITH MY CONTACT NUMBERS XXXX AND XXXX IS NOT IMMEDIATELY PUT ON MY CLARITY REPORT.","date_sent_to_company":"2024-08-27T22:45:13.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"250XX","tags":null,"has_narrative":true,"complaint_id":"9933065","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-08-27T22:34:35.000Z","state":"WV","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I contacted Clarity Services yesterday by phone and instructed them to add a 7 year extended <em>fraud</em> alert to my credit report with them. They wanted to harass me wanting me to send in paperwork which I am NOT required to do. I have extended <em>fraud</em> alerts on all my credit reports including Experian which Clarity Services is a division of Experian so they are OBLIGATED AND REQUIRED by FEDERAL LAW to IMMEDIATELY PUT AN 7 YEARS EXTENDED <em>FRAUD</em> ALERT ON MY CLARITY CREDIT REPORT."],"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[9.893791,"9933065"]},{"_index":"complaint-public-v1","_id":"9930738","_score":9.893791,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Shortly after opening a Checking Account at XXXX XXXX XXXX, I was informed that the account was being closed due to information provided by Early Warning. I was unaware about the fraudulent information contained in the Early Warning reporting system until I obtained a copy of my credit report. \n\nBank Account, XXXX XXXX XXXX Account XXXX XXXX Transaction Account # XXXX XXXX Amt Reported By : XX/XX/2022 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/2022 XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Account XXXX XXXX XXXX Account XXXX XXXX XXXX XXXX Reported By : XX/XX/2022 XXXX XXXX # XXXX XXXX XXXX XXXX XXXX XX/XX/2022 XXXX XXXX Check XXXX XXXX XXXX XXXX  XX/XX/2022 XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ID : XXXX","date_sent_to_company":"2024-08-28T02:36:06.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"34652","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"9930738","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Early Warning Services, LLC","date_received":"2024-08-28T02:26:08.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[9.893791,"9930738"]},{"_index":"complaint-public-v1","_id":"9929959","_score":9.893791,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"TransUnion refuses to unfreeze my credit report. Their website just says \" Sorry, we're having trouble showing the status of your credit freeze right now '' for several days and after waiting an excessive time on hold, the person I spoke to refused to help me.","date_sent_to_company":"2024-08-27T20:48:11.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"20147","tags":null,"has_narrative":true,"complaint_id":"9929959","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-08-27T20:42:16.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[9.893791,"9929959"]},{"_index":"complaint-public-v1","_id":"9926603","_score":9.893791,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I have mailed the requested Identity Theft affidavit to Chexsystems two more times since my last complaint. I have also mailed it again with certified mail return receipt requested that Chexsystems should receive according to the USPS TOMORROW. I Want my Fraud Alert extended to 7 years.","date_sent_to_company":"2024-08-26T19:51:13.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"250XX","tags":null,"has_narrative":true,"complaint_id":"9926603","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Fidelity National Information Services, Inc. (FNIS)","date_received":"2024-08-26T19:42:13.000Z","state":"WV","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I Want my <em>Fraud</em> Alert extended to 7 years."],"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[9.893791,"9926603"]},{"_index":"complaint-public-v1","_id":"9918448","_score":9.893791,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"The TransUnion website has been dysfunctional for a number of days. I've been trying to place a freeze on my credit on the TransUnion member website and it inconsistently returns various errors. When trying to place a freeze, I receive the error \" we're having technical issues retrieving your credit information. Please try again later. '' I've been trying for days to make this happen to protect myself from the recent breach. I tried again today and suddenly my account is temporarily suspended \" because we can not verify your information at this time. '' despite using the correct username/password. They have older copies of my History available but the website errors when I try to generate an updated free report. TransUnion is a huge disservice to everyone who has their credit history on file with them and we deserve better. \nXXXX and XXXX works flawlessly.","date_sent_to_company":"2024-08-27T06:00:15.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"97355","tags":null,"has_narrative":true,"complaint_id":"9918448","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-08-27T05:46:29.000Z","state":"OR","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[9.893791,"9918448"]},{"_index":"complaint-public-v1","_id":"9908148","_score":9.893791,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am filing this complaint against MIB , Inc. for two specific reasons : Unauthorized Sharing of Consumer Information : MIB , Inc. collects and shares sensitive medical information with third parties, including insurance companies, without my explicit consent. Despite requesting that they cease sharing my information, I have received no confirmation or action to stop these practices. I am concerned that my personal data continues to be used for underwriting purposes without my authorization, which violates my rights under the Fair Credit Reporting Act ( FCRA ). \n\nFailure to Provide a Consumer Report Upon Request : Under the FCRA, I am entitled to receive a free consumer report from MIB, Inc. upon request. I requested a copy of my report, but they have not provided it within the legally required 15-day window. This lack of response is a clear violation of federal law, as I have a right to review the information that MIB, Inc. holds about me.","date_sent_to_company":"2024-08-24T19:52:33.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"XXXXX","tags":"Servicemember","has_narrative":true,"complaint_id":"9908148","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"MIB Group, Inc.","date_received":"2024-08-24T19:36:19.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[9.893791,"9908148"]},{"_index":"complaint-public-v1","_id":"9905201","_score":9.893791,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Date : XX/XX/XXXX Dear Sir/Madam I am writing to formally request that a security freeze be placed on my credit file, effective immediately, pursuant to Section 605A of the Fair Credit Reporting Act ( FCRA ) ( 15 U.S.C. 1681c-1 ). \n\nI attempted to make this request through your agency 's online portal, but unfortunately was unable to complete the process. For this reason, I am submitting this request in writing to ensure that the credit freeze is implemented in a timely manner. \n\nBelow is the information necessary to process this request : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Colorado XXXX. \n\nXX/XX/XXXX SS XXXX","date_sent_to_company":"2024-08-23T04:45:39.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"80249","tags":null,"has_narrative":true,"complaint_id":"9905201","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"ID Analytics, Inc.","date_received":"2024-08-23T04:45:37.000Z","state":"CO","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Date : XX/XX/XXXX Dear Sir/Madam I am writing to formally request that a <em>security</em> freeze be placed on my credit file, effective immediately, pursuant to Section 605A of the Fair Credit Reporting Act ( FCRA ) ( 15 U.S.C. 1681c-1 ). \n\nI attempted to make this request through your agency 's online portal, but unfortunately was unable to complete the process. For this reason, I am submitting this request in writing to ensure that the credit freeze is implemented in a timely manner."],"issue":["Problem with <em>fraud</em> alerts or <em>security</em> freezes"]},"sort":[9.893791,"9905201"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":113202,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":76384},{"key":0,"key_as_string":"false","doc_count":36818}]}},"product":{"doc_count":76384,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting, credit repair services, or other personal consumer reports","doc_count":28804,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":28635},{"key":"Other personal consumer report","doc_count":143},{"key":"Credit repair services","doc_count":26}]}},{"key":"Credit reporting or other personal consumer 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