{"took":646,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":399956,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"14770070","_score":15.849009,"_source":{"product":"Credit card","complaint_what_happened":"Starting in XX/XX/year>, Barclays placed a restriction on my consumer credit card due to me trying to by a purchase that was made that was more expensive. I have been in communication with Barclays security services every week from that time frame and have had no consistent communication between them about them A. Receiving the required documents that were needed to verify my identity and B. If they had been processed/reviewed. I have had previous cases with the executive office and their official outcome was that everything had been reviewed and confirmed and all that was needed was an outbound call to my number to lift the hold on my account. You can also reference when I called customer security Services on XX/XX/XXXX and about XXXX XXXX XXXX  were the agent confirmed the issue was also resolved say she removed the hold and placed a temporary one on the account due to her issuing me a new card which I have received. I need this to be rectified as if there is no consistent communication within the company this is a neglect to their clients and their finances. I am asking that this be resolved in a timely manner","date_sent_to_company":"2025-07-21T20:45:03.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"032XX","tags":null,"has_narrative":true,"complaint_id":"14770070","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BARCLAYS BANK DELAWARE","date_received":"2025-07-21T20:35:45.000Z","state":"NH","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Other problem"},"highlight":{"complaint_what_happened":["I have been in communication with Barclays <em>security</em> services every week from that time frame and have had no <em>consistent</em> communication between them about them A. Receiving the required documents that were needed to verify my identity and B. If they had been processed/reviewed. I have had previous cases with the <em>executive</em> office and their official outcome was that everything had been reviewed and confirmed and all that was needed was an outbound call to my number to lift the hold on my account."]},"sort":[15.849009,"14770070"]},{"_index":"complaint-public-v1","_id":"2182153","_score":15.53851,"_source":{"product":"Mortgage","complaint_what_happened":"XXXX is representing the seller of a property in XXXX, KY for the purchase of a new home in XXXX, KY. Proceeds from the sale of their current home will be used for the purchase of the new home. XXXX has requested the title company to provide a prelimary seller side CD to verify funds needed to close. After tow weeks of requesting the Title Company ( Executive Title ) will not comply with our request.","date_sent_to_company":"2016-12-13T19:27:30.000Z","issue":"Settlement process and costs","sub_product":"VA mortgage","zip_code":"40241","tags":"Servicemember","has_narrative":true,"complaint_id":"2182153","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Executive Title Company","date_received":"2016-10-27T21:47:32.000Z","state":"KY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["After tow weeks of requesting the Title Company ( <em>Executive</em> Title ) will not comply with our request."],"company":["<em>Executive</em> Title Company"]},"sort":[15.53851,"2182153"]},{"_index":"complaint-public-v1","_id":"4848976","_score":14.67897,"_source":{"product":"Mortgage","complaint_what_happened":"we are processing escrow for our client and client has XXXXXXXX XXXX XXXXXXXX as his lender. the Loan originator ( executive financial group ) insisted on charging {$350.00} for notary fee when our estimate and CD disclosed notary fee to be {$250.00}. per their lender instruction, us as settlement agent have all the right to handle loan documents. we accommodated them when they insisted on using notary that loan originator assigned to get notary fee. When we sent our master settlement statement, the loan originator emailed telling the funder to not fund until the notary fee is in the estimate as {$350.00}. we had to change the fee as we did not want to slow down funding process over this ridiculous violation of on their part. We have email thread with them as evidence.","date_sent_to_company":"2021-11-04T20:26:31.000Z","issue":"Closing on a mortgage","sub_product":"Conventional home mortgage","zip_code":"90621","tags":null,"has_narrative":true,"complaint_id":"4848976","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EXECUTIVE FINANCIAL GROUP","date_received":"2021-10-27T18:37:38.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["we are processing escrow for our client and client has XXXXXXXX XXXX XXXXXXXX as his lender. the Loan originator ( <em>executive</em> financial group ) insisted on charging {$350.00} for notary fee when our estimate and CD disclosed notary fee to be {$250.00}. per their lender instruction, us as settlement agent have all the right to handle loan documents. we accommodated them when they insisted on using notary that loan originator assigned to get notary fee."],"company":["<em>EXECUTIVE</em> FINANCIAL GROUP"]},"sort":[14.67897,"4848976"]},{"_index":"complaint-public-v1","_id":"3697424","_score":14.67897,"_source":{"product":"Mortgage","complaint_what_happened":"I applied for loan with Executive Financial Group XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX on XX/XX/2020 and they failed to provide me a Loan Estimate within 3 days. \n\nI called several times and at the end on XX/XX/2020 the loan office ( XXXX ) was rudely saying \" Do you wnat the loan or not? \" and deflecting my question about why I had not received loan estimate when I applied with them and they ran my credit and requested all my documentation.. Please address or assist so they don't mislead consumers..","date_sent_to_company":"2020-07-08T16:34:45.000Z","issue":"Applying for a mortgage or refinancing an existing mortgage","sub_product":"FHA mortgage","zip_code":"90044","tags":null,"has_narrative":true,"complaint_id":"3697424","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EXECUTIVE FINANCIAL GROUP","date_received":"2020-06-13T01:53:37.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I applied for loan with <em>Executive</em> Financial Group XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX on XX/XX/2020 and they failed to provide me a Loan Estimate within 3 days. \n\nI called several times and at the end on XX/XX/2020 the loan office ( XXXX ) was rudely saying \" Do you wnat the loan or not? \" and deflecting my question about why I had not received loan estimate when I applied with them and they ran my credit and requested all my documentation.."],"issue":["Applying <em>for</em> a mortgage or refinancing an existing mortgage"],"company":["<em>EXECUTIVE</em> FINANCIAL GROUP"]},"sort":[14.67897,"3697424"]},{"_index":"complaint-public-v1","_id":"5735966","_score":14.137448,"_source":{"product":"Debt collection","complaint_what_happened":"On XX/XX/2022, I send a debt validation letter to Executive Credit Management in reference to a debt that is not mine. I sent the letter certified mail confirmation number XXXX XXXX XXXX XXXX XXXX. According to the USPS, the company received and signed the for the certified letter on XX/XX/2022 at XXXX : XXXX am the letters was delievered and signed. But the collection agency Never responded to my request for information. The debt is not mine at all. \n\nAccording to 15 USC 1681- it is illegal for a collection to have my personal information. It is a violation of my right fo privacy.\n\nAccording to 15 USC 1692 B ( 2 ) it is violation for a collection to state a consumer owes a debt.","date_sent_to_company":"2022-07-05T18:08:27.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"29115","tags":null,"has_narrative":true,"complaint_id":"5735966","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Executive Credit Management, Inc","date_received":"2022-07-05T17:29:40.000Z","state":"SC","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["On XX/XX/2022, I send a debt validation letter to <em>Executive</em> Credit Management in reference to a debt that is not mine. I sent the letter certified mail confirmation number XXXX XXXX XXXX XXXX XXXX. According to the USPS, the company received and signed the for the certified letter on XX/XX/2022 at XXXX : XXXX am the letters was delievered and signed. But the collection agency Never responded to my request for information. The debt is not mine at all."],"company":["<em>Executive</em> Credit Management, Inc"]},"sort":[14.137448,"5735966"]},{"_index":"complaint-public-v1","_id":"4009440","_score":14.137448,"_source":{"product":"Debt collection","complaint_what_happened":"On XX/XX/2020 I was notified by XXXX  and XXXX  that there was a collection account added to my reports. I immediately reviewed my reports to see that Executive Credit Management Inc had added a collection for a past due bill with XXXX XXXX, which was a rental unit I had moved out of over 5 years ago. During the time I moved out I was slapped with a bill of charges that were not mine and it was settled with my lawyer and theirs. \nAs I did my research on the new collections account I see that the bill was sent to them on XX/XX/2020. This was over a year after I had filed bankruptcy and all past due accounts were discharged and I was no longer obligated, according to the US Bankruptcy courts, to pay. \nI sent out certified letters to the original creditor, XXXX XXXX, with no reply back and to the Executive Credit Management Inc on XX/XX/2020 stating the debt was resolved and the file they paced on my credit report was fraud. Shortly after they received the certified letter they placed the account in closed status on my credit reports. \nAccording tot he laws they need to remove this account comply because they are framing the system. The account should never have been there in the first place since the debt did not exist. \nBoth the collection agency and the original collector should know the laws if they plan to collect on old debt. \nI do have copies of the letters I sent both parties with printouts of the dates and times they received the letters. \nBoth companies are defaming my credit report by doing this which I believe is called \" debt parking '' and is a serious crime.","date_sent_to_company":"2020-12-14T17:01:56.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"07083","tags":null,"has_narrative":true,"complaint_id":"4009440","timely":"No","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Executive Credit Management, Inc","date_received":"2020-12-14T16:09:53.000Z","state":"NJ","company_public_response":null,"sub_issue":"Debt was already discharged in bankruptcy and is no longer owed"},"highlight":{"complaint_what_happened":["I immediately reviewed my reports to see that <em>Executive</em> Credit Management Inc had added a collection for a past due bill with XXXX XXXX, which was a rental unit I had moved out of over 5 years ago. During the time I moved out I was slapped with a bill of charges that were not mine and it was settled with my lawyer and theirs. \nAs I did my research on the new collections account I see that the bill was sent to them on XX/XX/2020."],"company":["<em>Executive</em> Credit Management, Inc"]},"sort":[14.137448,"4009440"]},{"_index":"complaint-public-v1","_id":"2574463","_score":14.137448,"_source":{"product":"Debt collection","complaint_what_happened":"I have recently sent letters to dispute medical collections on my account to the Collection Agency, I was requesting verification that this was in fact my account, I did not receive verification, however I did receive copies of the procedures that were completed.. this is a HIPPA violation. I have requested that these files be removed from my XXXX CB, I received response from XXXX that this account was verified as accurate and updated.","date_sent_to_company":"2017-07-14T22:49:40.000Z","issue":"False statements or representation","sub_product":"Medical debt","zip_code":"33436","tags":null,"has_narrative":true,"complaint_id":"2574463","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Executive Financial Consultants, Inc","date_received":"2017-07-14T22:49:38.000Z","state":"FL","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"company":["<em>Executive</em> Financial Consultants, Inc"]},"sort":[14.137448,"2574463"]},{"_index":"complaint-public-v1","_id":"2473571","_score":14.137448,"_source":{"product":"Debt collection","complaint_what_happened":"I have been getting harassing phone calls and letter from  Executive  financial About a bill I had no clue about. I do n't go to  XXXX  usually and the time I did I had insurance. I spoke with a representative at Executive financial and explained to her that during the period this bill was generated I had insurance. She said that part of the bill was paid with insurance and the other part was n't and it was to late. I have   XXXX   XXXX   through the state. I was under the impression that all my medical bills was being paid. The representative said that after a year they can no longer send them back to the insurance company. This mistake on  XXXX  medical center has cause me so much grief, stress and heartache. I almost lost my house because I could n't get a loan because this debt is reportiong to my credit. Somebody over at   XXXX   medical center dropped the call and my bill was n't submitted in time to get paid within a year. I have spoke with several ppl in the office and I do n't get any resolution. I want this debt removed from my credit report. I went to the doctor and gave them my insurance information and they did n't submit it to  XXXX . Then almost 2 years later they RUIN my credit. I even called the company and asked for a fair payment arrangement and to have it removed until I pay it considering I NEVER KNEW ANYTHING about the bill not being paid. I thought my question for assistance was fair. I was n't treated fairly. I was n't treated like a consumer that lives in the same society as the collection company. I really would need to have this derogatory incorrect information off my name and my credit report.","date_sent_to_company":"2017-05-11T15:24:25.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"2473571","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Executive Financial Consultants, Inc","date_received":"2017-05-03T02:17:02.000Z","state":"KS","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["I have been getting harassing phone calls and letter from  <em>Executive</em>  financial About a bill I had no clue about. I do n't go to  XXXX  usually and the time I did I had insurance. I spoke with a representative at <em>Executive</em> financial and explained to her that during the period this bill was generated I had insurance. She said that part of the bill was paid with insurance and the other part was n't and it was to late. I have   XXXX   XXXX   through the state."],"company":["<em>Executive</em> Financial Consultants, Inc"]},"sort":[14.137448,"2473571"]},{"_index":"complaint-public-v1","_id":"1373372","_score":14.137448,"_source":{"product":"Debt collection","complaint_what_happened":"I continuously receive threatening phone calls from some man named XXXX XXXX. He claims to be an investigator for EA Group. He calls from a private number. He has contacted my employer & left messages with co-workers stating I 'm in trouble, I have a criminal felony fraud case pending. He has even called family members and friends with these bogus shenanigans. He states he has a court order to serve to me. He then gives me a phone number to call : XXXX. I called and requested that they stop the calls and threats. The lady I spoke with their only said I will be going to jail & wished me luck. She then disconnected the call. I am receiving these calls constantly throughout the day at work, on my cell phone & they are even harassing my relatives.","date_sent_to_company":"2015-05-29T16:26:57.000Z","issue":"Improper contact or sharing of info","sub_product":"I do not know","zip_code":"35160","tags":null,"has_narrative":true,"complaint_id":"1373372","timely":"No","company_response":"Closed","submitted_via":"Web","company":"Executive Acquisitions Group, LLC","date_received":"2015-05-13T15:15:29.000Z","state":"AL","company_public_response":null,"sub_issue":"Contacted me after I asked not to"},"highlight":{"company":["<em>Executive</em> Acquisitions Group, LLC"]},"sort":[14.137448,"1373372"]},{"_index":"complaint-public-v1","_id":"10617817","_score":13.794466,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"I have called and emailed the company on several occasions spanning several months to send statements I never authorized direct withdrawal from my bank account and to remove my bank info. I obtained a balance to pay off my account. XX/XX/year> That payment was mailed they did not post it to my account till XX/XX/year>. And now claim I owe XXXX more of Made up interest fees. \nI have Expressed extreme dissatisfaction with my communication experience with this company, I highlight the unprofessional treatment, harassment and inefficiencies encountered. The automated system requires extensive personal information, duplicated by representatives seeking full social security numbers, raising data security concerns. Consistent hang-ups prevent meaningful account discussions. As a paying customer with a paid-in-full account and impeccable payment record, I urge a comprehensive review of customer service protocols to prioritize respect and efficiency","date_sent_to_company":"2024-10-29T13:05:07.000Z","issue":"Charged fees or interest you didn't expect","sub_product":"Installment loan","zip_code":"01832","tags":null,"has_narrative":true,"complaint_id":"10617817","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AXOS FINANCIAL, INC.","date_received":"2024-10-29T12:31:58.000Z","state":"MA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["The automated system requires extensive personal information, duplicated by representatives seeking full social <em>security</em> numbers, raising data <em>security</em> concerns. <em>Consistent</em> hang-ups prevent meaningful account discussions. As a paying customer with a paid-in-full account and impeccable payment record, I urge a comprehensive review of customer service protocols to prioritize respect and <em>efficiency</em>"]},"sort":[13.794466,"10617817"]},{"_index":"complaint-public-v1","_id":"4122685","_score":13.671029,"_source":{"product":"Debt collection","complaint_what_happened":"The collection was opened XX/XX/2019, I sent letters to the collection agency, I wrote letters to all 3 three credit companies. everyone has failed to provide me documents saying what's the money I owe, copies of any paperwork showing that I agreed to pay what they say I owe or provide any license numbers, registered agent paperwork or anything of that.","date_sent_to_company":"2021-02-06T13:41:13.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"19124","tags":null,"has_narrative":true,"complaint_id":"4122685","timely":"No","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Executive Credit Management, Inc","date_received":"2021-02-06T13:27:16.000Z","state":"PA","company_public_response":null,"sub_issue":"Debt was result of identity theft"},"highlight":{"company":["<em>Executive</em> Credit Management, Inc"]},"sort":[13.671029,"4122685"]},{"_index":"complaint-public-v1","_id":"3628381","_score":13.671029,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I filed for bankruptcy in 2015. This account was included. My bankruptcy was closed and so were all of the accounts associated with this. This account is still being reported as open and is reporting to my credit as late every month. This is causing me economic harm. As I can not secure a home loan for my family in the middle of a pandemic.","date_sent_to_company":"2020-04-29T14:55:27.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"30092","tags":null,"has_narrative":true,"complaint_id":"3628381","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Executive Financial Consultants, Inc","date_received":"2020-04-29T14:48:03.000Z","state":"GA","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"company":["<em>Executive</em> Financial Consultants, Inc"]},"sort":[13.671029,"3628381"]},{"_index":"complaint-public-v1","_id":"2583349","_score":13.671029,"_source":{"product":"Debt collection","complaint_what_happened":"I moved out of a property in 2014. I discussed the move with the property manager at XXXX XXXX XXXX. She advised that there would be no late fees or collections associated with the early move out since she had a tenant who would be moving in immediately. None of the charges were for damages or carpet. Through some mis-communication, the item was turned over to Executive Credit Management who reported it to my credit bureau. I disputed this with XXXX and they left it on my file.","date_sent_to_company":"2017-07-24T20:16:41.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"21921","tags":null,"has_narrative":true,"complaint_id":"2583349","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Executive Credit Management, Inc","date_received":"2017-07-24T20:07:34.000Z","state":"MD","company_public_response":null,"sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["Through some mis-communication, the item was turned over to <em>Executive</em> Credit Management who reported it to my credit bureau. I disputed this with XXXX and they left it on my file."],"company":["<em>Executive</em> Credit Management, Inc"]},"sort":[13.671029,"2583349"]},{"_index":"complaint-public-v1","_id":"2551276","_score":13.671029,"_source":{"product":"Debt collection","complaint_what_happened":"On  XXXX   XXXX ,  2017  I sent Executive Credit Management , Inc a certified letter regarding an account reporting negative to my credit report. The company stated that I owed them {$1200.00}. I do not know this company nor have I ever did business with this company so I sent a validation letter requesting what I owe, how the amounts were calculated, copies of papers that show that I agreed to pay what they claim I owe, and I also requested their license to prove that they can collect in my state. On  XXXX   XXXX ,  2017 ,  XXXX   XXXX  from Executive Credit Management , Inc replied to my letter with confirmation that she received a notice from   XXXX   credit bureau regarding my dispute and attached a statement balance  and two papers  from a lease from another company which indeed stated nothing about Executive Credit Management , Inc. Which in no way was validation to the debt I allegedly owe. On  XXXX   XXXX ,    2017  I requested for t he SECOND ti me debt validation with proof of a full lease and legal documents with my signature in contract with Executive Credit Management , inc company or remove the alleged debt from my credit report immediately. On  XXXX   XXXX ,  2017  I then receive another letter from  XXXX   XXXX   ( Manager )   at Executive C redit Management dated  XXXX   XXXX ,    2017  that she received my request for documentation validating a listing on my credit profile for a collection. She is now claiming that the account number is missing the last  XXXX  numbers and she needs more information to find my file, the date they reported this account to my credit report, and the amount of the collection they say I owe.  XXXX   XXXX  mailed me a letter on  XXXX   XXXX ,  2017  with the valid account number from my credit report and when I asked for validation again on  XXXX   XXXX ,  2017  now she is unable to locate my account and now she needs more information from me. I have requested validation twice from this company and I am dealing with the same person,  XXXX   XXXX   ( manager ).","date_sent_to_company":"2017-06-07T00:13:23.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"98058","tags":null,"has_narrative":true,"complaint_id":"2551276","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Executive Credit Management, Inc","date_received":"2017-06-06T23:33:23.000Z","state":"WA","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["On  XXXX   XXXX ,  2017  I sent <em>Executive</em> Credit Management , Inc a certified letter regarding an account reporting negative to my credit report. The company stated that I owed them {$1200.00}."],"company":["<em>Executive</em> Credit Management, Inc"]},"sort":[13.671029,"2551276"]},{"_index":"complaint-public-v1","_id":"1329095","_score":13.671029,"_source":{"product":"Debt collection","complaint_what_happened":"Did not disclose communication was an attempt to collect a debt, I have no knowledge of it and it 's on my credit report? If it was debt it should have been handled by my lawyer because of a Auto Accident, that happened three years ago. Statue of limitations are way long gone for them to be attempting to get a medical bill paid from it. \n\nWhy is this on my credit when the agency has n't even contacted me, and all the debt from this Auto accident has been settled already?","date_sent_to_company":"2015-04-16T14:10:05.000Z","issue":"Disclosure verification of debt","sub_product":"Medical","zip_code":"66061","tags":null,"has_narrative":true,"complaint_id":"1329095","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Executive Financial Consultants, Inc","date_received":"2015-04-14T03:44:59.000Z","state":"KS","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Right to dispute notice not received"},"highlight":{"company":["<em>Executive</em> Financial Consultants, Inc"]},"sort":[13.671029,"1329095"]},{"_index":"complaint-public-v1","_id":"3673068","_score":13.54524,"_source":{"product":"Checking or savings account","complaint_what_happened":"My husband passed away on XX/XX/2020. His Social Security check of {$1300.00} was deposited on XX/XX/2020. On or about XX/XX/2020 - XX/XX/2020, Chase bank withdrew these funds, deposited them back, withdrew them again, and then deposited them back again, and then put a hold on the money. I called the bank to see if there was fraud on the account as this activity was unusual. I was told that there was a hold on the money because Social Security may take the money back. They informed me they can and will hold the funds for up to 180 days!!\n\nOver the course of the last 6 weeks, I have spent over 5 hours on the phone on hold  and talking to Social Security and Chase Bank. Social Security consistently tells me the money paid for Social Security is always paid arrears. They explained they will not be taking back his XXXX check because it is for XXXX, and he was very much alive in XXXX. Chase is asking for a letter on Social Security letterhead with personal information specific to my husband. Social Security has told me on 5 different occasions that they do not send banking institutions personal information by mail or email, and that Chase Bank should know the fundamental laws of how Social Security is paid. They told me it is stated in \" The XXXX XXXX '' with every bank has a copy of. Furthermore, Chase Bank is the only bank doing this in an effort to hold people 's money to collect interest. I even provided Chase with a PDF copy of a booklet published from Social Security that that stated how Social Security is paid out, and when a payment needs to be returned. ( I have attached this booklet and the exact pages here ) Yesterday, XX/XX/XXXX after the complaint being escalated to the \" Executive Complaint '' department, I was told I needed Social Security to fill out form SSA 1724 and it needed to be emailed to their department. I was told if Social Security did that, Chase back office would take to hold off the check. After another hour on hold with Social Security, again I was told Social Security does not email anyone, and furthermore that form SSA 1724 is essentially a blank form for them. They were not going to send this to Chase for any reason. \nToday, XX/XX/XXXX, XXXX at Chase Executive office called me and again told me that their decision was to not release the check. I asked why this decision, she had no answer. I asked for the check to be sent back to Social Security. If they were so afraid of Social Security taking the check back why not just send it back to them, rather than sitting in limbo. XXXX told me to have a nice day and hung upon me. \nSo here I am, no help from Social Security except to say the money is mine and Chase Bank is playing games, and they can't help me. Plus I gotten absolutely no help from Chase and a bunch of lies. At this point I am not even sure they will ever release the {$1300.00} that is owed to me. \nI am asking for your help in getting Chase Bank to immediately release the hold on the {$1300.00} social security check due my husband that was paid XX/XX/2020 for the money that was owed for XX/XX/2020. \n\nThank you","date_sent_to_company":"2020-06-01T18:13:14.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"91773","tags":null,"has_narrative":true,"complaint_id":"3673068","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2020-05-28T21:26:03.000Z","state":"CA","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["Over the course of the last 6 weeks, I have spent over 5 hours on the phone on hold  and talking to Social <em>Security</em> and Chase Bank. Social <em>Security</em> <em>consistently</em> tells me the money paid for Social <em>Security</em> is always paid arrears. They explained they will not be taking back his XXXX check because it is for XXXX, and he was very much alive in XXXX. Chase is asking for a letter on Social <em>Security</em> letterhead with personal information specific to my husband."]},"sort":[13.54524,"3673068"]},{"_index":"complaint-public-v1","_id":"4940466","_score":13.418187,"_source":{"product":"Debt collection","complaint_what_happened":"In the XXXX, I became aware of my identity information being fraudulently used to lease an apartment in another state, resulting in collections activity. I notified the collections agency, Executive Credit Management, and provided the requested documentation. On XX/XX/2021, I received a letter from XXXX XXXX at the company stating they had confirmed my information was fraudulently used. Additionally, she stated that they had closed my file and rescinded all information sent to the credit reporting agencies as of the date of the letter. \n\nI also reached out to XXXX XXXX XXXX complex and provided them documentation of my stolen identity. Though initially helpful in confirming that the identity document provided by the thief was fraudulent, they never confirmed they had closed the debt. I reached out more than once by email with this request. \n\nOn XX/XX/2021, I received a collections notice, again under the last name used fraudulently, threatening to pursue further collection efforts for the same debt they stated they had closed. I believe this is an attempt by the company to collect on a debt they know was fraudulent and does not belong to me. \n\nTo note, with initial belief that the telephone calls from the debt agency were scams, I filed a prior complaint with CFPB ( case XXXX ). The company responded to the complaint on XX/XX/2021 that they removed their listing from my credit report on XX/XX/2021 due to my identity being compromised/stolen. \n\nAdditionally, when I initially received written notice from this company in the fall I was concerned my identity may have been used fraudulently. I notified the company by certified letter, dated XX/XX/2021 that the debt did not belong to me and also requested the documents to which I am entitled under the FCRA as a victim of identity theft. The organization has still not provided those documents nor acknowledged my request.","date_sent_to_company":"2021-12-10T03:18:58.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"210XX","tags":"Servicemember","has_narrative":true,"complaint_id":"4940466","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Executive Credit Management, Inc","date_received":"2021-11-23T19:17:33.000Z","state":"MD","company_public_response":null,"sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["I notified the collections agency, <em>Executive</em> Credit Management, and provided the requested documentation. On XX/XX/2021, I received a letter from XXXX XXXX at the company stating they had confirmed my information was fraudulently used. Additionally, she stated that they had closed my file and rescinded all information sent to the credit reporting agencies as of the date of the letter. \n\nI also reached out to XXXX XXXX XXXX complex and provided them documentation of my stolen identity."],"company":["<em>Executive</em> Credit Management, Inc"]},"sort":[13.418187,"4940466"]},{"_index":"complaint-public-v1","_id":"3672574","_score":13.418187,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"over 60 days have passed since disputes have been submitted company notified me they need more time this is a violation of the FCRA. please remove accounts attached","date_sent_to_company":"2020-05-28T19:06:20.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"210XX","tags":null,"has_narrative":true,"complaint_id":"3672574","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Executive Acquisitions Group, LLC","date_received":"2020-05-28T19:06:17.000Z","state":"MD","company_public_response":null,"sub_issue":"Investigation took more than 30 days"},"highlight":{"company":["<em>Executive</em> Acquisitions Group, LLC"]},"sort":[13.418187,"3672574"]},{"_index":"complaint-public-v1","_id":"3252622","_score":13.418187,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Spoken with XXXX from Executive Credit Management. Requested physical signature verification for a hard inquiry on credit report. XXXX replied, \" information is shredded once denied ''. Informed XXXX, \" resided at another resident ''. XXXX became hostile and stated information was shredded. Requesting a physical signature for verification.","date_sent_to_company":"2019-05-24T14:39:07.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"17055","tags":null,"has_narrative":true,"complaint_id":"3252622","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Executive Credit Management, Inc","date_received":"2019-05-24T14:29:56.000Z","state":"PA","company_public_response":null,"sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["Spoken with XXXX from <em>Executive</em> Credit Management. Requested physical signature verification for a hard inquiry on credit report. XXXX replied, \" information is shredded once denied ''. Informed XXXX, \" resided at another resident ''. XXXX became hostile and stated information was shredded. Requesting a physical signature for verification."],"company":["<em>Executive</em> Credit Management, Inc"]},"sort":[13.418187,"3252622"]},{"_index":"complaint-public-v1","_id":"2796822","_score":13.418187,"_source":{"product":"Debt collection","complaint_what_happened":"Today, I received the second call from Executive Financial Consultants regarding a debt they were attempting to collect from an exam I had back in XX/XX/. \nI told the collector, a young woman, that I had paperwork explaining my coverage, as well as paperwork from my insurance company that my exam was fully covered and no bill was due. I asked how I was to go about disputing this debt. The collector was extremely rude, so I asked to speak with a supervisor who would be more helpful and less condescending. The collector rambled off something even more derogatory and put me on hold. Eventually, a recording came on and said my conversation would be recorded. Then, a man got on the line saying he was a supervisor. I explained the events that occurred and that I was looking to resolve this collection issue. The man began to argue with me and said the only way to resolve my debt is to set-up a payment plan with Executive Financial Consultants. I told him I had paperwork that I want to turn-in, which said I was covered by my insurance and asked how he suggest I go about disputing the collection from my medical exam back in XX/XX/. Again, the man began to argue with me and did not offer any kind of route to help me resolve this problem. When he finished what he was saying, I told him \" thank you for calling, but I'm going to contact my insurance about the issue and try to get it resolved some other way since they weren't allowing me to dispute it with Executive Financial Consultants. '' The man then replied \" WHATEVER, '' and hung up on me. \nPerhaps customer service isn't part of their job at Executive Financial Consultants, but there's no reason these people should be so nasty. At the end of the day, aren't we all on the same team? Let 's help each other, instead of attacking one another. \nI would like something to be done about the attitude of the people who work for and represent Executive Financial Consultants.","date_sent_to_company":"2018-01-29T21:49:07.000Z","issue":"Communication tactics","sub_product":"Medical debt","zip_code":"641XX","tags":null,"has_narrative":true,"complaint_id":"2796822","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Executive Financial Consultants, Inc","date_received":"2018-01-29T19:56:05.000Z","state":"MO","company_public_response":null,"sub_issue":"Used obscene, profane, or other abusive language"},"highlight":{"complaint_what_happened":["I would like something to be done about the attitude of the people who work for and represent <em>Executive</em> Financial Consultants."],"company":["<em>Executive</em> Financial Consultants, Inc"]},"sort":[13.418187,"2796822"]},{"_index":"complaint-public-v1","_id":"2792198","_score":13.418187,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have no medical bills with this company. This clearly belongs to someone else. Both my birthday, and SSN have been erroneously reported via XXXX, XXXX and XXXX XXXX.","date_sent_to_company":"2018-01-24T18:54:12.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"645XX","tags":null,"has_narrative":true,"complaint_id":"2792198","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Executive Financial Consultants, Inc","date_received":"2018-01-24T18:54:07.000Z","state":"MO","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"company":["<em>Executive</em> Financial Consultants, Inc"]},"sort":[13.418187,"2792198"]},{"_index":"complaint-public-v1","_id":"1486250","_score":13.418187,"_source":{"product":"Payday loan","complaint_what_happened":"I have been contacted by a company Executive Acquisition about a payday loan I had with XXXX. I asked for them to verify the loan and the person I spoke with said at she would send the letter. She also stated that XXXX was a financial institution so she was going to sue me for attempting to defraud a financial institution and they were going to suspend my drivers license. She further added that although portions of her information was incorrect, the judge would not care about that part just the amounts owed mattered. After she sent the verification letter, it had only XXXX debt collector and no trace of XXXX or any of the previous collection attempts. \n\nI did my due diligence and found that XXXX is not a financial institution, it is classified as a financial service. And that even if they take me to court they can only suspend my drivers license for lack of child support payments and losing a court case involving an accident and not paying on the judgement. \n\nNeedless to say, after educating myself and finding her information not credible, I was not in a big hurry to speak with her again. No after three days, she is adding some evading the payment or some such thing. I will be sending a certified letter to both organizations tomorrow. Apparently EAG is collecting on behalf of XXXX XXXX, XXXX. \n\nEAG claims to have strict adherence to fair collection laws but I have not found that to be true.","date_sent_to_company":"2015-07-30T17:05:01.000Z","issue":"Charged fees or interest I didn't expect","sub_product":null,"zip_code":"952XX","tags":null,"has_narrative":true,"complaint_id":"1486250","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Executive Acquisitions Group, LLC","date_received":"2015-07-24T00:39:59.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I have been contacted by a company <em>Executive</em> Acquisition about a payday loan I had with XXXX. I asked for them to verify the loan and the person I spoke with said at she would send the letter. She also stated that XXXX was a financial institution so she was going to sue me for attempting to defraud a financial institution and they were going to suspend my drivers license."],"company":["<em>Executive</em> Acquisitions Group, LLC"]},"sort":[13.418187,"1486250"]},{"_index":"complaint-public-v1","_id":"1457380","_score":13.418187,"_source":{"product":"Debt collection","complaint_what_happened":"I sent an email to the office that is trying to collect from me. After they received my email they proceeded to call my phone 7 times in a row while I am work. I can not answer the phone and could lose my job over that. I did leave a message with the lady that answered the phone at your office. Since I can not take calls at work and your office is closed when I get off I asked her if I could email you. These people are relentless and have told me that they call the law office today and the trustee and was told that your office has no idea who I am. I made an offer to pay this account and they did n't take my offer the man ( XXXX @ XXXX XXXX will answer that number ) advised me that he would see me in court and slammed the phone in my ear. Please advise me on what I can do at this point, I am not refusing to pay they are just really rude and abusive when I talk to them. Executive Acquisition Group, LLC.XXXX XXXX XXXX, NY XXXX Phone No. : XXXXXXXXXXXXXXXX XXXX XXXX. : XXXX","date_sent_to_company":"2015-07-14T14:50:42.000Z","issue":"Communication tactics","sub_product":"Payday loan","zip_code":"37803","tags":null,"has_narrative":true,"complaint_id":"1457380","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Executive Acquisitions Group, LLC","date_received":"2015-07-08T18:16:59.000Z","state":"TN","company_public_response":null,"sub_issue":"Frequent or repeated calls"},"highlight":{"complaint_what_happened":["<em>Executive</em> Acquisition Group, LLC.XXXX XXXX XXXX, NY XXXX Phone No. : XXXXXXXXXXXXXXXX XXXX XXXX. : XXXX"],"company":["<em>Executive</em> Acquisitions Group, LLC"]},"sort":[13.418187,"1457380"]},{"_index":"complaint-public-v1","_id":"4692280","_score":13.3553095,"_source":{"product":"Debt collection","complaint_what_happened":"Good afternoon, I received a debt collection notice from an agency called Executive Credit Management , Inc. in XXXX, NJ. I was originally contacted and received a voicemail from a XXXX XXXX on XX/XX/XXXX in reference to a debt owed by a XXXX XXXX. I returned the call and left a voicemail back letting the individual know that the person in question is not me, and that the name XXXX XXXX is a married name from 16 years ago. I instructed them to stop contacting me. I received voicemail messages on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX from ( XXXX ) XXXX asking for additional information and that they want to help me. I received a notice of debt owed by mail to my address today, XX/XX/XXXX threatening to further pursue the debt. I have checked my credit report and the debt does not show, however I will be reporting this to the credit agency as well. \n\nI do not know if this organization is legitimate or not, but I need assistance in stopping the harassment. If this organization is legitimate, they have the wrong contact information and I have no knowledge of the debt or the person they are trying to find. I am concerned about their legitimacy because they keep asking for documents and additional information on the voicemails to prove I am not the person for which they are looking. \n\nPlease let me know what I need to do additionally to protect myself. Thank you for your assistance and attention to this matter.","date_sent_to_company":"2021-09-21T21:51:56.000Z","issue":"Communication tactics","sub_product":"I do not know","zip_code":"210XX","tags":null,"has_narrative":true,"complaint_id":"4692280","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Executive Credit Management, Inc","date_received":"2021-09-04T16:25:58.000Z","state":"MD","company_public_response":null,"sub_issue":"You told them to stop contacting you, but they keep trying"},"highlight":{"complaint_what_happened":["Good afternoon, I received a debt collection notice from an agency called <em>Executive</em> Credit Management , Inc. in XXXX, NJ. I was originally contacted and received a voicemail from a XXXX XXXX on XX/XX/XXXX in reference to a debt owed by a XXXX XXXX. I returned the call and left a voicemail back letting the individual know that the person in question is not me, and that the name XXXX XXXX is a married name from 16 years ago. I instructed them to stop contacting me."],"company":["<em>Executive</em> Credit Management, Inc"]},"sort":[13.3553095,"4692280"]},{"_index":"complaint-public-v1","_id":"4505557","_score":13.3553095,"_source":{"product":"Debt collection","complaint_what_happened":"Debt collector EXECUTIVE CREDIT MANAGEMENT furnished unvalidated and fraudulent information on my consumer report without my ( the original creditor ) written authorization pursuant to federal law. \nIve sent debt validation and cease and desist letters with and invoice ; as well as an affidavit.","date_sent_to_company":"2021-06-30T21:52:02.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"I do not know","zip_code":"19401","tags":null,"has_narrative":true,"complaint_id":"4505557","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Executive Credit Management, 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