{"took":112,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":250,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"2808576","_score":20.500582,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Dear Sir / Madam, I understand that you had responded to the CFPB complaint, XXXX that was filed on my behalf by XXXX XXXX XXXX of PA Banking Commission, saying that you need my authorization in order to provide a response. I hereby authorize you to respond to XXXX XXXX XXXX 's CFPB complaint XXXX. It is critical for me that you provide a response to unauthorized release of temporary security pin online. The very reason for a security pin is to protect myself from identity theft, however, it appears that in this instance a trivial pin was released online by Experian. I trust that you would now be able to respond to XXXX XXXX XXXX 's aforementioned CFPB complaint with this authorization. Best Regards, XXXX XXXX XXXX.","date_sent_to_company":"2018-02-09T06:22:21.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"08817","tags":null,"has_narrative":true,"complaint_id":"2808576","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2018-02-09T01:22:19.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["<em>Dear</em> Sir / <em>Madam</em>, I understand that you had responded to the CFPB complaint, XXXX that was <em>filed</em> on my behalf by XXXX XXXX XXXX of PA Banking Commission, saying that you need my authorization in order to provide a response. I hereby authorize you to respond to XXXX XXXX XXXX 's CFPB complaint XXXX. It is critical for me that you provide a response to unauthorized release of temporary <em>security</em> pin online."],"issue":["Problem with fraud alerts or <em>security</em> freezes"],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[20.500582,"2808576"]},{"_index":"complaint-public-v1","_id":"2808577","_score":20.468693,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Dear Sir / Madam, I understand that you had responded to the XXXX complaint, XXXX that was filed on my behalf by XXXX XXXX XXXX XXXX XXXX XXXX XXXX, saying that you need my authorization in order to provide a response. I hereby authorize you to respond to XXXX XXXX XXXX XXXX XXXX  complaint XXXX. It is critical for me that you provide a response to unauthorized release of temporary security pin online. The very reason for a security pin is to protect myself from identity theft, however, it appears that in this instance a trivial pin was released online by Experian. I trust that you would now be able to respond to XXXX XXXX XXXX 's aforementioned XXXX complaint with this authorization. Best Regards, XXXX XXXX XXXX.","date_sent_to_company":"2018-02-09T06:22:13.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"08817","tags":null,"has_narrative":true,"complaint_id":"2808577","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2018-02-09T01:10:55.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["<em>Dear</em> Sir / <em>Madam</em>, I understand that you had responded to the XXXX complaint, XXXX that was <em>filed</em> on my behalf by XXXX XXXX XXXX XXXX XXXX XXXX XXXX, saying that you need my authorization in order to provide a response. I hereby authorize you to respond to XXXX XXXX XXXX XXXX XXXX  complaint XXXX. It is critical for me that you provide a response to unauthorized release of temporary <em>security</em> pin online."],"issue":["Problem with fraud alerts or <em>security</em> freezes"],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[20.468693,"2808577"]},{"_index":"complaint-public-v1","_id":"3082415","_score":18.961884,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Dear Sir/Madam, While my ex-wife 's lawyer was filing for bankruptcy for her, they included my social security number instead of hers and all my accounts got affected because of their mistake. I contacted both XXXX and Experian credit companies to remove that record and fix my existing accounts however when I applied for a XXXX XXXX XXXX credit card, they rejected my application saying one or more of my accounts included in a bankruptcy. When I wrote them a letter explaining the same as above, they ran another credit check and sent me the same denial letter which caused my score even to drop more. I kindly ask your assistance to remove all mismatched information with my ex wife, XXXX XXXX, from my reports.","date_sent_to_company":"2018-11-25T19:37:14.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"11229","tags":null,"has_narrative":true,"complaint_id":"3082415","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2018-11-25T19:37:12.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Public record information inaccurate"},"highlight":{"complaint_what_happened":["<em>Dear</em> Sir/<em>Madam</em>, While my ex-wife 's lawyer was <em>filing</em> for bankruptcy for her, they included my social <em>security</em> number instead of hers and all my accounts got affected because of their mistake. I contacted both XXXX and <em>Experian</em> credit companies to remove that record and fix my existing accounts however when I applied for a XXXX XXXX XXXX credit card, they rejected my application saying one or more of my accounts included in a bankruptcy."],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[18.961884,"3082415"]},{"_index":"complaint-public-v1","_id":"13007011","_score":18.733839,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Dear Sir/Madam : I am writing you because my social security number was used fraudulently to open accounts. I believe I am a victim of identity theft due to the XXXX  Data breach. My social security number was found to be comprised. I contacted the Federal Trade Commission and filed a complaint XXXX XXXXXXXX. I also included a signed and notarized copy of my Affidavit of Facts and Truth. The accounts listed below, which appears on my Experian credit report, does not relate to any transactions that I have ever made or accounts I have opened. It is the result of identity theft. \n1. \nXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX","date_sent_to_company":"2025-04-15T19:44:26.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"30134","tags":null,"has_narrative":true,"complaint_id":"13007011","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-04-15T19:32:54.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["<em>Dear</em> Sir/<em>Madam</em> : I am writing you because my social <em>security</em> number was used fraudulently to open accounts. I believe I am a victim of identity theft due to the XXXX  Data breach. My social <em>security</em> number was found to be comprised. I contacted the Federal Trade Commission and <em>filed</em> a complaint XXXX XXXXXXXX. I also included a signed and notarized copy of my Affidavit of Facts and Truth."],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[18.733839,"13007011"]},{"_index":"complaint-public-v1","_id":"9594380","_score":18.505508,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX, XXXX 2024 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX Consumer Financial Protection Bureau po box 27170 Washington , DC 20038 Dear Sir or Madam : I am writing to dispute the following information in on Experian credit file. In Accordance to 15 USC 1681b a ( 2 ), I did not give written consent to have this account placed on my report by this agency. Please remove this accounts immediately, as my rights are being violated. \n\nPlease update me, when this item is removed as soon as possible. \n\nAccounts and Information violating my rights that I wanted removed. \n\n\nInquiry : XXXX XXXX, XXXX XXXX Sincerely, XXXX XXXX XXXX XXXX Im enclosing my Drivers license, social security card and a current utility bill to verify my identity and address.","date_sent_to_company":"2024-07-23T15:35:13.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"14609","tags":null,"has_narrative":true,"complaint_id":"9594380","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-07-23T15:35:11.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["XXXX, XXXX 2024 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX Consumer Financial Protection Bureau po box 27170 Washington , DC 20038 <em>Dear</em> Sir or <em>Madam</em> : I am writing to dispute the following information in on <em>Experian</em> credit <em>file</em>. In Accordance to 15 USC 1681b a ( 2 ), I did not give written consent to have this account placed on my report by this agency. Please remove this accounts immediately, as my rights are being violated."],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[18.505508,"9594380"]},{"_index":"complaint-public-v1","_id":"10636407","_score":18.42664,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX  XXXX XX/XX/XXXX Experian Credit Bureau Subject : Request to Place a Security Freeze on Credit File Dear Sir/Madam I am writing to formally request that a security freeze be placed on my credit file immediately. Due to recent concerns, I believe that placing this freeze is the best way to protect my credit profile and prevent any unauthorized access to my personal information. \nPlease find my personal information below to facilitate this request : Full Name : XXXX XXXX Current Address : XXXX XXXX XXXX XXXX, XXXX XXXXXXXX, XXXXXXXX XXXX XXXX Date of Birth : XX/XX/XXXX Additionally, I am enclosing a copy of my identification ( such as a drivers license or passport ) and proof of address ( like a utility bill or bank statement ) as per your requirements for identity verification. \nPlease confirm once the freeze is in place or let me know if any additional information is needed. \nThank you for your assistance and prompt attention to this matter. \nSincerely, .. ( XXXX XXXX XXXX","date_sent_to_company":"2024-10-30T16:58:25.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"32811","tags":null,"has_narrative":true,"complaint_id":"10636407","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-10-30T16:50:25.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX  XXXX XX/XX/XXXX <em>Experian</em> Credit Bureau Subject : Request to Place a <em>Security</em> Freeze on Credit <em>File</em> <em>Dear</em> Sir/<em>Madam</em> I am writing to formally request that a <em>security</em> freeze be placed on my credit <em>file</em> immediately. Due to recent concerns, I believe that placing this freeze is the best way to protect my credit profile and prevent any unauthorized access to my personal information."],"issue":["Problem with fraud alerts or <em>security</em> freezes"],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[18.42664,"10636407"]},{"_index":"complaint-public-v1","_id":"3582570","_score":18.21523,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Dear Sir or Madam, I have placed a credit score freeze on Experian. I need to temporarily left the freeze. \n\nTo do so, Experian requires a pin that was given to me by mail a long time ago, which I could not locate. \n\nSo, now, to retrieve my pin, Experian only provides website service or auto-phone service. I have tried numerous of times to retrieve my pin as instructed by Experian. Each time, I was asked to mail my ID, social security card, and proof of address to Experian designated address. I did so accordingly by XXXX XXXX mail. \n\nNow, a couple months have passed, I have not received Experian 's response in mail. Again, I tried Experian website and phone number it provides to consumers/customers. All I got is the same automatic instruction to mail in the same required documents to the same address again and again. \n\nThere are many aspects of life need my credit score be checked. Household needs, /living needs /children needs, the problem faced by Experian became such an obstacle to my life.\n\nThere seemed to have no other way to get this issue resolved. Problem persists. Life is heavily impacted without hope of seeing it be changed due to this problem. \n\nExperian could not hold such a position to hurt a normal people 's liberty and life needs. Thus, I'm filing this compliant after I tried all the attempts that Experian offers to consumers/customers.","date_sent_to_company":"2020-03-27T17:13:40.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"11377","tags":null,"has_narrative":true,"complaint_id":"3582570","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2020-03-27T16:54:45.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["<em>Dear</em> Sir or <em>Madam</em>, I have placed a credit score freeze on <em>Experian</em>. I need to temporarily left the freeze. \n\nTo do so, <em>Experian</em> requires a pin that was given to me by mail a long time ago, which I could not locate. \n\nSo, now, to retrieve my pin, <em>Experian</em> only provides website service or auto-phone service. I have tried numerous of times to retrieve my pin as instructed by <em>Experian</em>. Each time, I was asked to mail my ID, social <em>security</em> card, and proof of address to <em>Experian</em> designated address."],"issue":["Problem with fraud alerts or <em>security</em> freezes"],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[18.21523,"3582570"]},{"_index":"complaint-public-v1","_id":"11491048","_score":18.091192,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XX/XX/XXXX Experian XXXX XXXX XXXX XXXXXXXX XXXX XXXX  XXXX XXXX Subject : Request to Remove Fraud Alert from My Credit Report Dear Sir/Madam , I am writing to formally request the removal of the fraud alert from my credit report. I believe this alert was placed on my file in error, or it is no longer necessary. \n\nMy personal details are as follows : Full Name : XXXX XXXX XXXX Date of Birth : XX/XX/XXXX Social Security Number : XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX Please confirm in writing once the fraud alert has been removed, or let me know if additional documentation is required. \n\nThank you for your attention to this matter. I look forward to your prompt resolution of this request. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2025-01-12T09:52:13.000Z","issue":"Identity theft protection or other monitoring services","sub_product":"Other personal consumer report","zip_code":"33321","tags":null,"has_narrative":true,"complaint_id":"11491048","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-01-12T09:46:38.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem canceling credit monitoring or identify theft protection service"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XX/XX/XXXX <em>Experian</em> XXXX XXXX XXXX XXXXXXXX XXXX XXXX  XXXX XXXX Subject : Request to Remove Fraud Alert from My Credit Report <em>Dear</em> Sir/<em>Madam</em> , I am writing to formally request the removal of the fraud alert from my credit report. I believe this alert was placed on my <em>file</em> in error, or it is no longer necessary."],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[18.091192,"11491048"]},{"_index":"complaint-public-v1","_id":"9594330","_score":18.06499,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX, XXXX 2024 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX Dear Sir or Madam : I am writing to dispute the following information in on XXXX XXXX Experian credit file. In Accordance to 15 USC 1681b a ( 2 ), I did not give written consent to have this account placed on my report by this agency. Please remove this accounts immediately, as my rights are being violated. \n\nPlease update me, when this item is removed as soon as possible. \n\nAccounts and Information violating my rights that I wanted removed. \n\n\nAccount : XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX USA Sincerely, XXXX XXXX Enclosures : Im enclosing my Drivers license, social security card and a current utility bill to verify my identity and address.","date_sent_to_company":"2024-07-23T15:27:58.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"14609","tags":null,"has_narrative":true,"complaint_id":"9594330","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-07-23T15:27:55.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["XXXX, XXXX 2024 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX <em>Dear</em> Sir or <em>Madam</em> : I am writing to dispute the following information in on XXXX XXXX <em>Experian</em> credit <em>file</em>. In Accordance to 15 USC 1681b a ( 2 ), I did not give written consent to have this account placed on my report by this agency. Please remove this accounts immediately, as my rights are being violated."],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[18.06499,"9594330"]},{"_index":"complaint-public-v1","_id":"1490518","_score":17.995792,"_source":{"product":"Credit reporting","complaint_what_happened":"Dear Sir or Madam : In each of the next reported items, I have uploaded and provided to Experian documents which substantiate my dispute ( s ) and I have asked for \" potentially negative '' items to be removed or corrected. They have not been. I have asked for incorrect addresses and names to be removed and they have not. I have asked them to remove or correct the US Bankruptcy data which is incorrect and they have not. My list goes on and on and I am tired of battling with Experian. I ca n't call and talk to them with the number they provide because it is automated and request a person to log on to their web site. I live in XXXX, TX and I drove to their extremely large call center to speak with a real person and the security guard said that I would have to take a business card on the wall next to the intercom speaker and call them- it is the same number and I can not speak with a real person. I want this resolved and I want my credit cleared up. Experian 's negative and inaccurate reporting is costing me XXXX of dollars in paying high interest on loans, sky rocketing insurance rates and a list of other items due to their inaccuracy. Furthermore, I tried to open a savings account for my oldest child at a local credit union and they have a security freeze on my account which prevented me being able to open an account. There is a fraud alert due to a fraudulent tax return having been filed in my name, but it is not a security freeze and even when I attempted to \" lift the freeze '' Experian shows no freeze ; however the credit union provided me with the documents.","date_sent_to_company":"2015-07-28T18:24:28.000Z","issue":"Credit reporting company's investigation","sub_product":null,"zip_code":"75002","tags":"Servicemember","has_narrative":true,"complaint_id":"1490518","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2015-07-28T18:24:26.000Z","state":"TX","company_public_response":"Company chooses not to provide a public response","sub_issue":"No notice of investigation status/result"},"highlight":{"complaint_what_happened":["There is a fraud alert due to a fraudulent tax return having been <em>filed</em> in my name, but it is not a <em>security</em> freeze and even when I attempted to \" lift the freeze '' <em>Experian</em> shows no freeze ; however the credit union provided me with the documents."],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[17.995792,"1490518"]},{"_index":"complaint-public-v1","_id":"12424048","_score":17.722984,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX, TX XXXX Phone : XXXX XX/XX/XXXX Experian XXXX XXXX XXXX XXXX, TX XXXX Subject : Address Update Request for My Credit Report Dear Sir/Madam, I am writing to formally request an update to the address on file for my credit report. Please find the relevant details below : Full Name : XXXX XXXX XXXX XXXX of Birth : XX/XX/XXXX Social Security Number ( last 4 digits ) : XXXX Previous Address : XXXX XXXX XXXX XXXXXXXX XXXX  XXXX, XXXX, TX XXXX New Address : XXXX XXXX XXXXXXXX XXXX  XXXX, XXXX XXXX, TX XXXX To assist with the verification of my new address, I have attached copies of the following documents : Social Security Card Drivers License Utility Bill I kindly request that you update my credit file with the new address provided above. Please let me know if any further information or documentation is required to complete this update. \n\nThank you for your attention to this matter. I look forward to your prompt response. \nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2025-03-11T18:18:06.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"761XX","tags":null,"has_narrative":true,"complaint_id":"12424048","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-03-11T18:17:38.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX, TX XXXX Phone : XXXX XX/XX/XXXX <em>Experian</em> XXXX XXXX XXXX XXXX, TX XXXX Subject : Address Update Request for My Credit Report <em>Dear</em> Sir/<em>Madam</em>, I am writing to formally request an update to the address on <em>file</em> for my credit report."],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[17.722984,"12424048"]},{"_index":"complaint-public-v1","_id":"2822438","_score":17.2565,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX, Experian, XXXX  XX/XX/18 Dear Sir or Madam/To Whom it may concern, You have listed inaccurate items on my credit file and I need to have them removed as soon as possible. These inaccurate items ( listed below ) are affecting my credit score and livelihood. Please delete these immediately.\n\nHere are the erroneous accounts you have listed. Please delete the following : XXXX XXXX XXXX Accounts : 1. Cable Bill? XXXX XXXX XXXX Account # XXXX 2.Phone Bill? XXXX XXXX XXXX Account # XXXX 3.Medical XXXX  XXXX XXXX XXXX XXXX , Account # XXXX Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested as well, to be provided within 15 days of the completion of your reinvestigation. Under federal law, you have 30 days to complete your reinvestigation. \n\nI appreciate your time and attention to this matter. \nSincerely, XXXX XXXX Social Security Number","date_sent_to_company":"2018-02-22T08:44:25.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"33157","tags":"Servicemember","has_narrative":true,"complaint_id":"2822438","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2018-02-22T06:00:51.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX, <em>Experian</em>, XXXX  XX/XX/18 <em>Dear</em> Sir or <em>Madam</em>/To Whom it may concern, You have listed inaccurate items on my credit <em>file</em> and I need to have them removed as soon as possible. These inaccurate items ( listed below ) are affecting my credit score and livelihood. Please delete these immediately.\n\nHere are the erroneous accounts you have listed. Please delete the following : XXXX XXXX XXXX Accounts : 1. Cable Bill?"],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[17.2565,"2822438"]},{"_index":"complaint-public-v1","_id":"10174200","_score":16.778383,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Dear Sir/Madam, I am writing to file a formal complaint against Experian, for their refusal to update my personal information on my credit report. On XX/XX/year>, I submitted a personal information update letter to Experian, XXXX, XXXX, requesting the correction of my address and other personal details. This letter was accompanied by the necessary documentation, including a copy of my driver 's license, Social Security card, and a utility bill to verify my address. The document was also notarized. \nHowever, on XX/XX/year>, I received a response from Experian, stating that my request could not be processed because I did not provide a government ID. This statement is incorrect and misleading, as I had included all required documents, including a government-issued ID, in my initial submission. \nAttached to this complaint, you will find a copy of my original personal information update letter and all supporting documents that were submitted to Experian, I believe that Experian, refusal to update my information is a violation of my rights under the Fair Credit Reporting Act ( FCRA ), specifically under sections 15 U.S.C. 1681i ( Procedure in case of disputed accuracy ) and 15 U.S.C. 1681e ( b ) ( Compliance procedures to ensure maximum possible accuracy ).\n\nExperian, failure to acknowledge and properly review the provided documentation is a direct violation of my rights under the FCRA. According to the FCRA, consumers have the right to dispute inaccurate information on their credit reports and must be provided with a fair and reasonable investigation of their dispute. By ignoring the documentation I provided, XXXX has failed to uphold their obligation to conduct a fair investigation, thereby violating my consumer rights.","date_sent_to_company":"2024-09-18T22:43:20.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"30331","tags":null,"has_narrative":true,"complaint_id":"10174200","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-09-18T22:36:06.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["<em>Dear</em> Sir/<em>Madam</em>, I am writing to <em>file</em> a formal complaint against <em>Experian</em>, for their refusal to update my personal information on my credit report. On XX/XX/year>, I submitted a personal information update letter to <em>Experian</em>, XXXX, XXXX, requesting the correction of my address and other personal details. This letter was accompanied by the necessary documentation, including a copy of my driver 's license, Social <em>Security</em> card, and a utility bill to verify my address."],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[16.778383,"10174200"]},{"_index":"complaint-public-v1","_id":"12213930","_score":16.693207,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : Complaint Regarding Experian Data Breach and Violation of FCRA Laws Dear Sir/Madam, I am writing to formally lodge a complaint against Experian, XXXX and XXXX for the exposure of my personal credit information in a recent data breach. This breach has caused me significant distress and concern regarding the security of my personal information and the potential for identity theft. \n\nExperian XXXX XXXX : In XX/XX/XXXX, Experian reported a data breach that exposed the personal information of millions of consumers. The breach included sensitive data such as Social Security numbers, credit card information, and other personal details. \n\nXXXX XXXX XXXX : In XX/XX/XXXX, XXXX disclosed a data breach that affected over XXXX XXXX consumers. The breach involved unauthorized access to personal information, including names, addresses, Social Security numbers, and financial account details. \n\nXXXX XXXX XXXX : In XX/XX/XXXX, XXXX reported a data breach that compromised the personal information of millions of consumers. The breach included sensitive data such as Social Security numbers, credit card information, and other personal details. \n\nAs result I believe my credit report reflects, erroneous, inaccurate and potentially fraudulent activity being attributed to my identity. \n\n15 U.S. Code 1681c1 - Identity theft prevention ; fraud alerts and active duty alerts : This section mandates that consumer reporting agencies must include a fraud alert in the consumer 's file upon request. It also provides consumers with the right to access free credit reports if a fraud alert is placed.\n\n15 U.S. Code 1681c2 - Blocking of information resulting from identity theft : This section allows consumers to request that consumer reporting agencies block information in their credit reports that resulted from identity theft.\n\n16 CFR Part 681 - Identity Theft Red Flags and Address Discrepancies : This regulation requires financial institutions and creditors to develop and implement written identity theft prevention programs to detect, prevent, and mitigate identity theft I am seeking immediate action from the CFPB to investigate this matter and ensure that Experian complies with all FCRA requirements. Additionally, I request that Experian take all necessary steps to protect my personal information and prevent any further unauthorized access.\n\nThank you for your attention to this urgent matter. I look forward to your prompt response and resolution of this issue. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2025-02-25T15:42:56.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"21218","tags":null,"has_narrative":true,"complaint_id":"12213930","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-02-25T15:19:58.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Didn't receive services that were advertised"},"highlight":{"complaint_what_happened":["Subject : Complaint Regarding <em>Experian</em> Data Breach and Violation of FCRA Laws <em>Dear</em> Sir/<em>Madam</em>, I am writing to formally lodge a complaint against <em>Experian</em>, XXXX and XXXX for the exposure of my personal credit information in a recent data breach. This breach has caused me significant distress and concern regarding the <em>security</em> of my personal information and the potential for identity theft."],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[16.693207,"12213930"]},{"_index":"complaint-public-v1","_id":"1463245","_score":16.577953,"_source":{"product":"Credit reporting","complaint_what_happened":"Dear sir/madam, as I was going through my credit report on Experian and Transunion few months ago, then I noticed a negative report on my credit. The negative report was from a Company called XXXX and Another company called XXXX. Any time I dispute the accounts, they kept sending me a letter at my home address saying they investigated the dispute and notice it was mine. First I have never had any account with XXXX and XXXX, Second, They have to explain which address I was living when I acquired this dept. .I do n't know how they got my social security and my date of birth because I know I have never had any account with XXXX or any of it affiliates. \nI am requesting that XXXX and XXXX or any of their affiliates should remove such negative and false statement from my credit report THIS COMPANIES ARE AFRAUDULENT COMPANIES, first they came up with the name XXXX account number XXXX on my credit report. after so many dispute I submitted against the account, I was forced to pay dept in the sum of {$45.00}. The dept I did not own, the dept that does not have my name on it. \nAfter that they came up with another name XXXX with same account number XXXX stating that I was owing them {$200.00} This is fraud I do n't own this companies any money and I never had any transaction with them I do n't even know the kind of business they do. They have to pay me back the XXXX dollars they fraudulently took from me. \n\nDear sir/madamI want your office to go through my credit report to verify my statement. my credit report has so many names I do n't know where they came from. I contacted EXPERIAN AND TRANSUNION REGARDING THIS MATTER, all they said was that they can not remove those name because some companies like XXXX and XXXX reported some account to my credit report with the names. \nI want your office to investigate this matter because any time I dispute these XXXX companies that has XXXX account number XXXX and Experian kept saying the investigation stated that the account was mine. \n\nTHIS IS FALSE INVESTIGATIONin the year 2013 when I wanted to open online account with XXXX, the man who spoke to me from XXXX told me that someone already opened the online accountwith my social security which I have no knowledge of who that was. Then the XXXX representative later cleared it off and created a new account for me. I want your office to investigate all these because I have filed so many compliant regarding the information on my credit report and most of the company claim they investigated the case which I knew all their so called investigations was not done right.","date_sent_to_company":"2015-07-13T14:09:14.000Z","issue":"Incorrect information on credit report","sub_product":null,"zip_code":"60409","tags":null,"has_narrative":true,"complaint_id":"1463245","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2015-07-11T01:32:37.000Z","state":"IL","company_public_response":"Company chooses not to provide a public response","sub_issue":"Information is not mine"},"highlight":{"complaint_what_happened":["<em>Dear</em> sir/<em>madam</em>, as I was going through my credit report on <em>Experian</em> and Transunion few months ago, then I noticed a negative report on my credit. The negative report was from a Company called XXXX and Another company called XXXX. Any time I dispute the accounts, they kept sending me a letter at my home address saying they investigated the dispute and notice it was mine."],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[16.577953,"1463245"]},{"_index":"complaint-public-v1","_id":"3447986","_score":16.574324,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Re : Violation of 15 U.S.C. 1681b ( c ) Verifiable Proof/Documentation of My Non-Existing Authorization/Signature DEMANDED Name :  XXXX XXXX Last Four Digits of Social Security : XXXX  Violation of 15 U.S.C. 1681b ( c ) : Unauthorized/Unlawful Hard Inquiry Offending Company : XXXX Date Placed on Credit Report : XX/XX/2018 Credit Bureau : Experian Dear Sir or Madam : I write this Complaint in a good faith effort to resolve the issue of this unauthorized/unlawful inquiry referenced above. Please note that this is not an acknowledgment or acceptance of said inquiry, as I did not seek credit with XXXX. Nor is this a waiver of my right to dispute this inquiry pursuant to and as allowed by 15 U.S.C. 1681 ( The Fair Debt  Collection Practices Act ). \n\nI recently received a copy of my Experian credit report. The credit report includes this unauthorized/unlawful credit inquiry by XXXX. I understand that, pursuant to 15 U.S.C. 1681b ( c ) governing transactions that are not initiated by consumer, XXXX and Experian, as the credit reporting agency, are prohibited from placing an inquiry on my credit file unless I have authorized it. As I absolutely have not authorized anyone at XXXX to review my credit file, please ensure XXXX   and Experian remove this offending inquiry from my credit file/report as it is damaging my credit rating and hindering my ability to establish credit. \n\nI have attempted to resolve this matter directly with XXXX and Experian to no avail. Therefore, I am contacting you, as the designated federal agency to assist consumers/victims of such Violations, to investigate and finally resolve the matter so that my credit file/report is accurate. \n\nI thank you for your sincere consideration of this matter, and look forward to a prompt and amicable resolution of this matter. \n\nKindest regards, XXXX XXXX","date_sent_to_company":"2019-11-23T06:10:53.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"90601","tags":null,"has_narrative":true,"complaint_id":"3447986","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2019-11-23T00:53:56.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["Re : Violation of 15 U.S.C. 1681b ( c ) Verifiable Proof/Documentation of My Non-Existing Authorization/Signature DEMANDED Name :  XXXX XXXX Last Four Digits of Social <em>Security</em> : XXXX  Violation of 15 U.S.C. 1681b ( c ) : Unauthorized/Unlawful Hard Inquiry Offending Company : XXXX Date Placed on Credit Report : XX/XX/2018 Credit Bureau : <em>Experian</em> <em>Dear</em> Sir or <em>Madam</em> : I write this Complaint in a good faith effort to resolve the issue of this unauthorized/unlawful inquiry referenced above."],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[16.574324,"3447986"]},{"_index":"complaint-public-v1","_id":"3447997","_score":16.558886,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Re : Violation of 15 U.S.C. 1681b ( c ) Verifiable Proof/Documentation of My Non-Existing Authorization/Signature DEMANDED Name : XXXX XXXX Last Four Digits of Social Security : XXXX Violation of 15 U.S.C. 1681b ( c ) : Unauthorized/Unlawful Hard Inquiry Offending Company : Nowcom/Elite Date Placed on Credit Report : XX/XX/2018 Credit Bureau : Experian Dear Sir or Madam : I write this Complaint in a good faith effort to resolve the issue of this unauthorized/unlawful inquiry referenced above. Please note that this is not an acknowledgment or acceptance of said inquiry, as I did not seek credit with XXXX. Nor is this a waiver of my right to dispute this inquiry pursuant to and as allowed by 15 U.S.C. 1681 ( The Fair Debt Collection Practices Act ). \n\nI recently received a copy of my Experian credit report. The credit report includes this unauthorized/unlawful credit inquiry by XXXX. I understand that, pursuant to 15 U.S.C. 1681b ( c ) governing transactions that are not initiated by consumer, XXXX and Experian, as the credit reporting agency, are prohibited from placing an inquiry on my credit file unless I have authorized it. As I absolutely have not authorized anyone at XXXX to review my credit file, please ensure XXXX and Experian remove this offending inquiry from my credit file/report as it is damaging my credit rating and hindering my ability to establish credit. \n\nI have attempted to resolve this matter directly with XXXX and Experian to no avail. Therefore, I am contacting you, as the designated federal agency to assist consumers/victims of such Violations, to investigate and finally resolve the matter so that my credit file/report is accurate. \n\nI thank you for your sincere consideration of this matter, and look forward to a prompt and amicable resolution of this matter. \n\nKindest regards, XXXX XXXX","date_sent_to_company":"2019-11-26T20:47:20.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"90601","tags":null,"has_narrative":true,"complaint_id":"3447997","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2019-11-23T01:10:57.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["Re : Violation of 15 U.S.C. 1681b ( c ) Verifiable Proof/Documentation of My Non-Existing Authorization/Signature DEMANDED Name : XXXX XXXX Last Four Digits of Social <em>Security</em> : XXXX Violation of 15 U.S.C. 1681b ( c ) : Unauthorized/Unlawful Hard Inquiry Offending Company : Nowcom/Elite Date Placed on Credit Report : XX/XX/2018 Credit Bureau : <em>Experian</em> <em>Dear</em> Sir or <em>Madam</em> : I write this Complaint in a good faith effort to resolve the issue of this unauthorized/unlawful inquiry referenced above."],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[16.558886,"3447997"]},{"_index":"complaint-public-v1","_id":"11491648","_score":16.439045,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : Complaint Against Experian for Refusal to Update Personal Information Dear Sir/Madam, I am writing to file a formal complaint against Experian, XXXX, XXXX for their refusal to update my personal information on my credit report. On XXXX XXXX, XXXX, I submitted a personal information update letter to Experian, XXXX, XXXX, requesting the correction of my address and other personal details. This letter was accompanied by the necessary documentation, including a copy of my driver 's license, Social Security card, and a utility bill to verify my address. The document was also notarized. \nHowever, on XX/XX/XXXX, I received a response from Experian, XXXX, XXXX stating that my request could not be processed because I did not provide a government ID. This statement is incorrect and misleading, as I had included all required documents, including a government-issued ID, in my initial submission. \nAttached to this complaint, you will find a copy of my original personal information update letter and all supporting documents that were submitted to Experian, XXXX, XXXX. \nI believe that Experian, XXXX, XXXX 's refusal to update my information is a violation of my rights under the Fair Credit Reporting Act ( FCRA ), specifically under sections 15 U.S.C. 1681i ( Procedure in case of disputed accuracy ) and 15 U.S.C. 1681e ( b ) ( Compliance procedures to ensure maximum possible accuracy ). \nExperian, XXXX, XXXX 's failure to acknowledge and properly review the provided documentation is a direct violation of my rights under the FCRA. According to the FCRA, consumers have the right to dispute inaccurate information on their credit reports and must be provided with a fair and reasonable investigation of their dispute. By ignoring the documentation I provided, XXXX has failed to uphold their obligation to conduct a fair investigation, thereby violating my consumer rights.","date_sent_to_company":"2025-01-12T04:37:32.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"30349","tags":null,"has_narrative":true,"complaint_id":"11491648","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-01-12T04:37:29.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Subject : Complaint Against <em>Experian</em> for Refusal to Update Personal Information <em>Dear</em> Sir/<em>Madam</em>, I am writing to <em>file</em> a formal complaint against <em>Experian</em>, XXXX, XXXX for their refusal to update my personal information on my credit report. On XXXX XXXX, XXXX, I submitted a personal information update letter to <em>Experian</em>, XXXX, XXXX, requesting the correction of my address and other personal details."],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[16.439045,"11491648"]},{"_index":"complaint-public-v1","_id":"10072634","_score":16.439045,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : Complaint Against Experian for Refusal to Update Personal Information Dear Sir/Madam, I am writing to file a formal complaint against Experian, XXXX, XXXX for their refusal to update my personal information on my credit report. On XX/XX/year>, I submitted a personal information update letter to Experian, XXXX, XXXX, requesting the correction of my address and other personal details. This letter was accompanied by the necessary documentation, including a copy of my driver 's license, Social Security card, and a utility bill to verify my address. The document was also notarized. \nHowever, on XX/XX/year>, I received a response from Experian, XXXX, XXXX stating that my request could not be processed because I did not provide a government ID. This statement is incorrect and misleading, as I had included all required documents, including a government-issued ID, in my initial submission. \nAttached to this complaint, you will find a copy of my original personal information update letter and all supporting documents that were submitted to Experian, XXXX, XXXX. \nI believe that Experian, XXXX, XXXX 's refusal to update my information is a violation of my rights under the Fair Credit Reporting Act ( FCRA ), specifically under sections 15 U.S.C. 1681i ( Procedure in case of disputed accuracy ) and 15 U.S.C. 1681e ( b ) ( Compliance procedures to ensure maximum possible accuracy ). \nExperian, XXXX, XXXX 's failure to acknowledge and properly review the provided documentation is a direct violation of my rights under the FCRA. According to the FCRA, consumers have the right to dispute inaccurate information on their credit reports and must be provided with a fair and reasonable investigation of their dispute. By ignoring the documentation I provided, XXXX has failed to uphold their obligation to conduct a fair investigation, thereby violating my consumer rights.","date_sent_to_company":"2024-09-10T00:58:00.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"313XX","tags":null,"has_narrative":true,"complaint_id":"10072634","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-09-10T00:57:58.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["Subject : Complaint Against <em>Experian</em> for Refusal to Update Personal Information <em>Dear</em> Sir/<em>Madam</em>, I am writing to <em>file</em> a formal complaint against <em>Experian</em>, XXXX, XXXX for their refusal to update my personal information on my credit report. On XX/XX/year>, I submitted a personal information update letter to <em>Experian</em>, XXXX, XXXX, requesting the correction of my address and other personal details."],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[16.439045,"10072634"]},{"_index":"complaint-public-v1","_id":"9578128","_score":16.409073,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":". Subject : Complaint Against Experian for Refusal to Update Personal Information Dear Sir/Madam, I am writing to file a formal complaint against Experian for their refusal to update my personal information on my credit report. On XX/XX/year>, I submitted a personal information update letter to Experian, requesting the correction of my address and other personal details. This letter was accompanied by the necessary documentation, including a copy of my driver 's license, Social Security card, and a utility bill to verify my address. The document was also notarized. \nHowever, on XX/XX/year>, I received a response from Experian stating that my request could not be processed because I did not provide a government ID. This statement is incorrect and misleading, as I had included all required documents, including a government-issued ID, in my initial submission. \nAttached to this complaint, you will find a copy of my original personal information update letter and all supporting documents that were submitted to Experian. \nI believe that Experian 's refusal to update my information is a violation of my rights under the Fair Credit Reporting Act ( FCRA ), specifically under sections 15 U.S.C. 1681i ( Procedure in case of disputed accuracy ) and 15 U.S.C. 1681e ( b ) ( Compliance procedures to ensure maximum possible accuracy ). \nXXXXXXXX XXXX failure to acknowledge and properly review the provided documentation is a direct violation of my rights under the Fair Credit Reporting Act ( FCRA ). According to the FCRA, consumers have the right to dispute inaccurate information on their credit reports and must be provided with a fair and reasonable investigation of their dispute. By ignoring the documentation I provided, Experian has failed to uphold their obligation to conduct a fair investigation, thereby violating my consumer rights.","date_sent_to_company":"2024-07-23T05:41:21.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"30331","tags":null,"has_narrative":true,"complaint_id":"9578128","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-07-23T05:31:32.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["Subject : Complaint Against <em>Experian</em> for Refusal to Update Personal Information <em>Dear</em> Sir/<em>Madam</em>, I am writing to <em>file</em> a formal complaint against <em>Experian</em> for their refusal to update my personal information on my credit report. On XX/XX/year>, I submitted a personal information update letter to <em>Experian</em>, requesting the correction of my address and other personal details."],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[16.409073,"9578128"]},{"_index":"complaint-public-v1","_id":"12780476","_score":16.32043,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX  XXXX, XXXX, Tx XXXX XX/XX/XXXX Experian Information Solutions Inc . \nXXXX XXXX XXXX XXXX, TX XXXX XXXX  : XXXX Re : Security Freeze Request Dear Sir/Madam, I, XXXX XXXX XXXX XXXX XXXX Social Security Number XXXX, a resident of XXXX XXXX XXXX  XXXX, XXXX, Tx XXXX, submit this affidavit to request a security freeze on my credit report. \nPursuant to my rights under applicable federal and state laws, including but not limited to the Fair Credit Reporting Act and any other relevant regulations, I hereby formally request that a Security Freeze be placed on my credit file immediately. \nAffidavit : Applicant Identification : Full Name : XXXX XXXX XXXX Social Security Number : XXXX Date of Birth : XX/XX/XXXX Current Address : XXXXXXXX XXXX XXXX XXXX, XXXX XXXX Tx XXXX Security Freeze Request : I request that a security freeze be placed on my credit report to prevent unauthorized third-party access, except for those legally authorized or with my explicit consent. \nThis freeze should remain in place until I personally request its removal in writing, in compliance with applicable legal requirements. \nAttached Documentation : I have attached the following documents to verify my identity and process my request : A copy of my drivers license or government-issued ID. \nA copy of a recent utility bill or bank statement confirming my current address. \nA copy of my Social Security Number. \nAffirmation : I declare under penalty of perjury that the information provided in this affidavit is true and correct to the best of my knowledge. This request is made in good faith to protect my credit information. \nConfirmation Request : I hereby request written confirmation of the receipt and implementation of this security freeze request. I appreciate your prompt attention to this matter. \nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2025-04-02T19:47:06.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"75071","tags":null,"has_narrative":true,"complaint_id":"12780476","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-04-02T19:46:34.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX XXXX XXXX XXXX  XXXX, XXXX, Tx XXXX XX/XX/XXXX <em>Experian</em> Information Solutions Inc . \nXXXX XXXX XXXX XXXX, TX XXXX XXXX  : XXXX Re : <em>Security</em> Freeze Request <em>Dear</em> Sir/<em>Madam</em>, I, XXXX XXXX XXXX XXXX XXXX Social <em>Security</em> Number XXXX, a resident of XXXX XXXX XXXX  XXXX, XXXX, Tx XXXX, submit this affidavit to request a <em>security</em> freeze on my credit report."],"issue":["Problem with fraud alerts or <em>security</em> freezes"],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[16.32043,"12780476"]},{"_index":"complaint-public-v1","_id":"12655755","_score":16.32043,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX XX/XX/XXXX Experian Information Solutions Inc . \nXXXX XXXX XXXX XXXX, TX XXXX XXXX : XXXX Re : Security Freeze Request Dear Sir/Madam, I, XXXX XXXX XXXX XXXX Social Security Number XXXX, a resident of XXXX XXXX XXXX, XXXX XXXX, FL XXXX, submit this affidavit to request a security freeze on my credit report. \nPursuant to my rights under applicable federal and state laws, including but not limited to the Fair Credit Reporting Act and any other relevant regulations, I hereby formally request that a Security Freeze be placed on my credit file immediately. \nAffidavit : Applicant Identification : Full Name : XXXX XXXX XXXX Social Security Number : XXXX Date of Birth : XX/XX/XXXX Current Address : XXXX XXXX XXXX, XXXX XXXX, FL XXXX Security Freeze Request : I request that a security freeze be placed on my credit report to prevent unauthorized third-party access, except for those legally authorized or with my explicit consent. \nThis freeze should remain in place until I personally request its removal in writing, in compliance with applicable legal requirements. \nAttached Documentation : I have attached the following documents to verify my identity and process my request : A copy of my drivers license or government-issued ID. \nA copy of a recent utility bill or bank statement confirming my current address. \nA copy of my Social Security Number. \nAffirmation : I declare under penalty of perjury that the information provided in this affidavit is true and correct to the best of my knowledge. This request is made in good faith to protect my credit information. \nConfirmation Request : I hereby request written confirmation of the receipt and implementation of this security freeze request. I appreciate your prompt attention to this matter. \nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2025-03-24T16:36:52.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"34714","tags":null,"has_narrative":true,"complaint_id":"12655755","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-03-24T16:36:17.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX XX/XX/XXXX <em>Experian</em> Information Solutions Inc . \nXXXX XXXX XXXX XXXX, TX XXXX XXXX : XXXX Re : <em>Security</em> Freeze Request <em>Dear</em> Sir/<em>Madam</em>, I, XXXX XXXX XXXX XXXX Social <em>Security</em> Number XXXX, a resident of XXXX XXXX XXXX, XXXX XXXX, FL XXXX, submit this affidavit to request a <em>security</em> freeze on my credit report."],"issue":["Problem with fraud alerts or <em>security</em> freezes"],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[16.32043,"12655755"]},{"_index":"complaint-public-v1","_id":"12511672","_score":16.32043,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX, XXXX, TX XXXX XXXX : XX/XX/XXXX Experian Information Solutions Inc . \nXXXX XXXX XXXX XXXX, TX XXXX Telfono : XXXX Re : Security Freeze Request Dear Sir/Madam, I, XXXX XXXX with Social Security XXXX XXXX, a resident XXXX XXXX, XXXX XXXX TX XXXX, submit this affidavit to request a security freeze on my credit report. Pursuant to my rights under applicable federal and state laws, including but not limited to the Fair Credit Reporting Act and any other relevant regulations, I hereby formally request that a Security Freeze be placed on my credit file immediately. \n\nAffidavit : Applicant Identification : Full Name : XXXX XXXX Social Security Number : XXXX Date of Birth : XX/XX/XXXXXXXX  Current Address : XXXX XXXX XXXX XXXX XXXX TX XXXX Security Freeze Request : o I request that a security freeze be placed on my credit report to prevent unauthorized third-party access, except for those legally authorized or with my explicit consent. \no This freeze should remain in place until I personally request its removal in writing, in compliance with applicable legal requirements. \nAttached Documentation : I have attached the following documents to verify my identity and process my request : o A copy of my drivers license or government-issued ID. \no A copy of a recent utility bill or bank statement confirming my current address. \no A copy of my Social Security Number.\n\nAffirmation : I declare under penalty of perjury that the information provided in this affidavit is true and correct to the best of my knowledge. This request is made in good faith to protect my credit information. \nConfirmation Request : I hereby request written confirmation of the receipt and implementation of this security freeze request. I appreciate your prompt attention to this matter. \nSincerely, XXXX XXXX","date_sent_to_company":"2025-03-17T19:58:22.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"75061","tags":null,"has_narrative":true,"complaint_id":"12511672","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-03-17T19:57:54.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX XXXX, XXXX, TX XXXX XXXX : XX/XX/XXXX <em>Experian</em> Information Solutions Inc . \nXXXX XXXX XXXX XXXX, TX XXXX Telfono : XXXX Re : <em>Security</em> Freeze Request <em>Dear</em> Sir/<em>Madam</em>, I, XXXX XXXX with Social <em>Security</em> XXXX XXXX, a resident XXXX XXXX, XXXX XXXX TX XXXX, submit this affidavit to request a <em>security</em> freeze on my credit report."],"issue":["Problem with fraud alerts or <em>security</em> freezes"],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[16.32043,"12511672"]},{"_index":"complaint-public-v1","_id":"12425919","_score":16.32043,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Experian Information Solutions Inc . \nXXXX XXXX XXXX XXXX XXXX XXXXXXXX Telfono : XXXX Re : Security Freeze Request Dear Sir/Madam, I, XXXX XXXX XXXX Social Security Number XXXX, a resident of XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX, XXXX this affidavit to request a security freeze on my credit report. Pursuant to my rights under applicable federal and state laws, including but not limited to the Fair Credit Reporting Act and any other relevant regulations, I hereby formally request that a Security Freeze be placed on my credit file immediately. \n\nAffidavit : Applicant Identification : Full Name : XXXX XXXX Social Security Number : XXXX Date of Birth : XX/XX/XXXX Current Address : XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX Security Freeze Request : o I request that a security freeze be placed on my credit report to prevent unauthorized third-party access, except for those legally authorized or with my explicit consent. \no This freeze should remain in place until I personally request its removal in writing, in compliance with applicable legal requirements. \nAttached Documentation : I have attached the following documents to verify my identity and process my request : o A copy of my drivers license or government-issued ID. \no A copy of a recent utility bill or bank statement confirming my current address.\n\no A copy of my Social Security Number.\n\nAffirmation : I declare under penalty of perjury that the information provided in this affidavit is true and correct to the best of my knowledge. This request is made in good faith to protect my credit information. \nConfirmation Request : I hereby request written confirmation of the receipt and implementation of this security freeze request. I appreciate your prompt attention to this matter. \nSincerely, XXXX XXXX","date_sent_to_company":"2025-03-11T16:49:29.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"75075","tags":null,"has_narrative":true,"complaint_id":"12425919","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-03-11T16:48:58.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX <em>Experian</em> Information Solutions Inc . \nXXXX XXXX XXXX XXXX XXXX XXXXXXXX Telfono : XXXX Re : <em>Security</em> Freeze Request <em>Dear</em> Sir/<em>Madam</em>, I, XXXX XXXX XXXX Social <em>Security</em> Number XXXX, a resident of XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX, XXXX this affidavit to request a <em>security</em> freeze on my credit report."],"issue":["Problem with fraud alerts or <em>security</em> freezes"],"company":["<em>Experian</em> Information Solutions Inc."]},"sort":[16.32043,"12425919"]},{"_index":"complaint-public-v1","_id":"12607140","_score":16.297466,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Experian Information Solutions Inc . \nXXXX XXXX XXXX XXXX, TX XXXX Telfono : XXXX Re : Security Freeze Request Dear Sir/Madam, I, XXXX XXXX XXXX Social Security XXXX XXXX, a resident XXXX XXXX, XXXX XXXX TX XXXX, submit this affidavit to request a security freeze on my credit report. Pursuant to my rights under applicable federal and state laws, including but not limited to the Fair Credit Reporting Act and any other relevant regulations, I hereby formally request that a Security Freeze be placed on my credit file immediately. \n\nAffidavit : Applicant Identification : Full Name : XXXX XXXX Social Security Number : XXXX Date of Birth : XX/XX/XXXX Current Address : XXXX XXXX XXXX XXXX XXXX TX XXXX Security Freeze Request : o I request that a security freeze be placed on my credit report to prevent unauthorized third-party access, except for those legally authorized or with my explicit consent. \no This freeze should remain in place until I personally request its removal in writing, in compliance with applicable legal requirements. \nAttached Documentation : I have attached the following documents to verify my identity and process my request : o A copy of my drivers license or government-issued ID. \no A copy of a recent utility bill or bank statement confirming my current address. \no A copy of my Social Security Number.\n\nAffirmation : I declare under penalty of perjury that the information provided in this affidavit is true and correct to the best of my knowledge. This request is made in good faith to protect my credit information. \nConfirmation Request : I hereby request written confirmation of the receipt and implementation of this security freeze request. I appreciate your prompt attention to this matter. \nSincerely, XXXX XXXX","date_sent_to_company":"2025-03-21T21:54:11.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"75061","tags":null,"has_narrative":true,"complaint_id":"12607140","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-03-21T21:53:38.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX <em>Experian</em> Information Solutions Inc . \nXXXX XXXX XXXX XXXX, TX XXXX Telfono : XXXX Re : <em>Security</em> Freeze Request <em>Dear</em> Sir/<em>Madam</em>, I, XXXX XXXX XXXX Social <em>Security</em> XXXX XXXX, a resident XXXX XXXX, XXXX XXXX TX XXXX, submit this 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