{"took":178,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":2388,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"8078497","_score":22.805729,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I was checking my credit score on an application when I saw that it said my social security number has been compromised that someone has a driver 's license number with my full-name and an address I do not own a car or gotten my driver license. I am afraid of it affecting my credit score more and afraid of now opening bank accounts and having them compromised. Is there anything I can do it prevents from myself getting affected.","date_sent_to_company":"2024-01-04T15:57:18.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"11368","tags":null,"has_narrative":true,"complaint_id":"8078497","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TransferWise Ltd","date_received":"2023-12-29T13:05:43.000Z","state":"NY","company_public_response":null,"sub_issue":"Problem canceling credit monitoring or identify theft protection service"},"highlight":{"complaint_what_happened":["I was checking my credit score on an application when I saw that it said my social <em>security</em> number has been compromised that someone has a <em>driver</em> 's <em>license</em> number with my <em>full</em>-name and an address I do not own a car or gotten my <em>driver</em> <em>license</em>. I am afraid of it affecting my credit score more and afraid of now opening bank <em>accounts</em> and having them compromised. Is there anything I can do it prevents from myself getting affected."]},"sort":[22.805729,"8078497"]},{"_index":"complaint-public-v1","_id":"2465272","_score":21.736061,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"ChexSystems is reporting an account under my name, social security number, date of birth and drivers license that does not belong to me. I have contacted ChexSystems before and provided them a copy of my police report, drivers license and social security card, but they have refused to properly investigate this matter. All they have done was told me that they verified the information to be mine using my personal identification when I have plainly and clearly told them and provided proof that I was a victim of identity theft, and they have refused to act in accordance with the laws that govern reporting information against consumers. They are reporting the following information against me and it is not mine and as a result of identity theft   XXXX   XXXX    XXXX   XXXX   XXXX   XXXX   XXXX , AL  XXXX  Reported Name  XXXX   XXXX  Reported Address  XXXX   XXXX   XXXX   XXXX   XXXX   XXXX , GA  XXXX  Reported SSN :  XXXX  Drivers License : ( Blank ) RTN :  XXXX  Account :  XXXX  Reported for NSF : Amount : {$130.00} Paid in full settled This is not my account and I do not owe this and never did and I want this removed from my credit file","date_sent_to_company":"2017-04-24T23:36:22.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"30339","tags":"Servicemember","has_narrative":true,"complaint_id":"2465272","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Fidelity National Information Services, Inc. (FNIS)","date_received":"2017-04-24T23:21:32.000Z","state":"GA","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["ChexSystems is reporting an <em>account</em> under my name, social <em>security</em> number, date of birth and <em>drivers</em> <em>license</em> that does not belong to me. I have contacted ChexSystems before and provided them a copy of my police report, <em>drivers</em> <em>license</em> and social <em>security</em> card, but they have refused to properly investigate this matter."]},"sort":[21.736061,"2465272"]},{"_index":"complaint-public-v1","_id":"2465278","_score":21.63843,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX   is reporting an account under my name, social security number, date of birth and drivers license that does not belong to me. I have contacted  XXXX  before and provided them a copy of my police report, drivers license and social security card, but they have refused to properly investigate this matter. All they have done was told me that they verified the information to be mine using my personal identification when I have plainly and clearly told them and provided proof that I was a victim of identity theft, and they have refused to act in accordance with the laws that govern reporting information against consumers. They are reporting the following information against me and it is not mine and as a result of identity theft Regions Bank   XXXX   XXXX   XXXX   XXXX   XXXX  , AL  XXXX  Reported Name  XXXX   XXXX  Reported Address   XXXX   XXXX   XXXX   XXXX   XXXX   XXXX  , GA  XXXX  Reported SSN :  XXXX  Drivers License :  ( Bla nk ) RTN :  XXXX  Account :  XXXX  Reported for NSF : Amount : {$130.00} Paid in full settled This is not my account and I do not owe this and never did and I want this removed from my credit file","date_sent_to_company":"2017-04-26T15:50:49.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"30339","tags":"Servicemember","has_narrative":true,"complaint_id":"2465278","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"REGIONS FINANCIAL CORPORATION","date_received":"2017-04-24T23:36:25.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["XXXX   is reporting an <em>account</em> under my name, social <em>security</em> number, date of birth and <em>drivers</em> <em>license</em> that does not belong to me. I have contacted  XXXX  before and provided them a copy of my police report, <em>drivers</em> <em>license</em> and social <em>security</em> card, but they have refused to properly investigate this matter."]},"sort":[21.63843,"2465278"]},{"_index":"complaint-public-v1","_id":"16961671","_score":21.634993,"_source":{"product":"Checking or savings account","complaint_what_happened":"My bank account was opened on XX/XX/XXXX with an initial deposit of {$21.00}, followed by XXXX scheduled direct deposits of approximately {$1500.00} each. Without any notice, the account was frozen. I had to call on XX/XX/XXXX to find out why, and I was instructed to upload my paystub and drivers license, which I promptly did. When I followed up on XX/XX/XXXX, I was informed that the initial instructions provided by E * TRADE were incorrect and that I now needed to submit my Social Security card, drivers license, and an external funding account bank statement. During that same call, my husband was told something differentthat they needed the funding account statement along with my Social Security card and drivers license. We requested that the initial call be reviewed due to these conflicting instructions, and we have not received any follow-up. On XX/XX/XXXX, I spoke with a representative named XXXX XXXX, who stated that my drivers license upload was not acceptable because it was a scanned XXXX  instead of a photo, although we were never informed that scans would not be accepted. Representatives also refused to provide the names of the prior employees we spoke with. As a result of this ongoing miscommunication and lack of consistent guidance, two of the {$1500.00} direct deposits were rejected and delayed, causing financial inconvenience and stress. The repeated conflicting information, lack of proper training, and failure to resolve this issue demonstrate a significant breakdown in communication and consumer service. I am requesting a full review, correction of the account freeze issue, and confirmation that future deposits will not be disrupted.","date_sent_to_company":"2025-11-01T02:57:33.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"32779","tags":null,"has_narrative":true,"complaint_id":"16961671","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"MORGAN STANLEY & CO. LLC","date_received":"2025-11-01T01:44:47.000Z","state":"FL","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["When I followed up on XX/XX/XXXX, I was informed that the initial instructions provided by E * TRADE were incorrect and that I now needed to submit my Social <em>Security</em> card, <em>drivers</em> <em>license</em>, and an external funding <em>account</em> bank statement. During that same call, my husband was told something differentthat they needed the funding <em>account</em> statement along with my Social <em>Security</em> card and <em>drivers</em> <em>license</em>."],"product":["Checking or savings <em>account</em>"],"issue":["Managing an <em>account</em>"],"sub_product":["Checking <em>account</em>"]},"sort":[21.634993,"16961671"]},{"_index":"complaint-public-v1","_id":"2693105","_score":21.464518,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"There is an account listed without full account number and the misspelling of my name. I have contacted both the credit bureau and the reporting companies and sent copy of drivers license and social security card. Letter sent back to me stating investigation complete and remains on my credit report. Companies listed is JC Penny and XXXX XXXX.","date_sent_to_company":"2017-10-04T22:31:56.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"30236","tags":null,"has_narrative":true,"complaint_id":"2693105","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2017-10-04T22:22:29.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["There is an <em>account</em> listed without <em>full</em> <em>account</em> number and the misspelling of my name. I have contacted both the credit bureau and the reporting companies and sent copy of <em>drivers</em> <em>license</em> and social <em>security</em> card. Letter sent back to me stating investigation complete and remains on my credit report. Companies listed is JC Penny and XXXX XXXX."]},"sort":[21.464518,"2693105"]},{"_index":"complaint-public-v1","_id":"2205588","_score":21.42383,"_source":{"product":"Debt collection","complaint_what_happened":"Hi this debt is from XXXX, I submitted to the company a Driver license, my state ID, and my Social Security card and My full passport and my police report. proving I was out of the country for three years. and sign there affidavit and its still not resolved. They want even more info. this account is from fraud.","date_sent_to_company":"2016-11-12T23:18:49.000Z","issue":"Cont'd attempts collect debt not owed","sub_product":"Other (i.e. phone, health club, etc.)","zip_code":"60659","tags":null,"has_narrative":true,"complaint_id":"2205588","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"CL Holdings LLC","date_received":"2016-11-12T23:18:49.000Z","state":"IL","company_public_response":null,"sub_issue":"Debt resulted from identity theft"},"highlight":{"complaint_what_happened":["Hi this debt is from XXXX, I submitted to the company a <em>Driver</em> <em>license</em>, my state ID, and my Social <em>Security</em> card and My <em>full</em> passport and my police report. proving I was out of the country for three years. and sign there affidavit and its still not resolved. They want even more info. this <em>account</em> is from fraud."]},"sort":[21.42383,"2205588"]},{"_index":"complaint-public-v1","_id":"3681942","_score":21.044153,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I submitted a disputed regarding an inaccurate bankruptcy account that Lexis Nexis has under my name and social security number. I also requested Lexis Nexis to freeze any information they have under my name and social security number. I exercised my rights by submitting a written dispute with my name and full social security number. In turn I was refused a freeze and refused a dispute unless I provide them with more personal info e.g. my driver 's license number etc. I already provided them with my full name, address and social security number. This company is providing others inaccurate information that someone else published inaccurately.","date_sent_to_company":"2020-06-03T22:36:59.000Z","issue":"Problem with a company's investigation into an existing issue","sub_product":"Other personal consumer report","zip_code":"48207","tags":null,"has_narrative":true,"complaint_id":"3681942","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2020-06-03T22:11:34.000Z","state":"MI","company_public_response":null,"sub_issue":"Difficulty submitting a dispute or getting information about a dispute over the phone"},"highlight":{"complaint_what_happened":["I submitted a disputed regarding an inaccurate bankruptcy <em>account</em> that Lexis Nexis has under my name and social <em>security</em> number. I also requested Lexis Nexis to freeze any information they have under my name and social <em>security</em> number. I exercised my rights by submitting a written dispute with my name and <em>full</em> social <em>security</em> number. In turn I was refused a freeze and refused a dispute unless I provide them with more personal info e.g. my <em>driver</em> 's <em>license</em> number etc."]},"sort":[21.044153,"3681942"]},{"_index":"complaint-public-v1","_id":"6505303","_score":20.922947,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/2022 my home was burglarized and all copies of my three children 's social security cards and birth certificates were stolen. We have a police report. \n\nAfter speaking with TransUnion over the phone on XX/XX/2022, I was able to put a freeze on my social security number. However, I was informed I needed to send in a copy of each of my children 's social security cards, birth certificates, and a copy of my driver 's license. \n\nAfter replacing my children 's social security cards and birth certificates, on XX/XX/2022, I mailed in a copy of each along with a copy of my driver 's license and a cover letter ( cover letter stated the purpose ( The minors need to add protection for their identities ( protected consumer freeze ), each child 's full name, birth date and file number, a list of contents included in the packet ( copies of all three social security cards and birth certificates, a copy of my ( legal guardian 's ) driver 's license, my home address and phone number. \n\nI mailed the documents TransUnion requested to place the protected consumer freeze on my children 's accounts to XXXX XXXX XXXX XXXX, PA XXXX On XX/XX/XXXX, I received three letters stating my request was unable to be processed due to missing required documents. \n\nAfter countless multiple phone calls over multiple days, hours and hours on the phone, speaking to many different TransUnion representatives this is the summary of those phone calls... \n\nThey claimed they did not receive my documents. HOWEVER- Several representatives said they were looking at the copy of my driver 's license and cover letter which was included in the packet of documents I mailed. Obviously, they received the documents!!! The representatives are demanding we send MORE copies of the very documents ( social security cards and birth certificates ) to them again. It is not safe to send more copies of these documents. \n\nWhere are the copies of the social security cards and birth certificates I sent to them on XX/XX/XXXX???? \n\nWhat do I need to do in order to get the protected consumer freeze applied to my minor children 's social security numbers??? \n\nThis company is doing everything they can to NOT place the freeze on their accounts. \n\nI have requested a physical address to visit and bring in the requested documents in person, but am told that is not possible. \n\nPlease help protect my children.","date_sent_to_company":"2023-01-30T21:11:05.000Z","issue":"Problem with a company's investigation into an existing issue","sub_product":"Other personal consumer report","zip_code":"40245","tags":null,"has_narrative":true,"complaint_id":"6505303","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2023-01-30T20:40:08.000Z","state":"KY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["After replacing my children 's social <em>security</em> cards and birth certificates, on XX/XX/2022, I mailed in a copy of each along with a copy of my <em>driver</em> 's <em>license</em> and a cover letter ( cover letter stated the purpose ( The minors need to add protection for their identities ( protected consumer freeze ), each child 's <em>full</em> name, birth date and file number, a list of contents included in the packet ( copies of all three social <em>security</em> cards and birth certificates, a copy of my ( legal guardian 's ) <em>driver</em>"]},"sort":[20.922947,"6505303"]},{"_index":"complaint-public-v1","_id":"21937530","_score":20.89167,"_source":{"product":"Credit card","complaint_what_happened":"I used my XXXX XXXX XXXX XXXX issued by Barclay Bank for a cash transaction in which I was issued a PIN number as the card allows you to withdraw cash. The next day I paid off the balance of {$1000.00} for the transaction. The fraud department then told me that I had to fax them a full month of bank statements that included my account numbers, front and back of my driver 's license, front and back of my social security card. I told them I did not feel safe faxing the information and that I would just close the account because it was paid off anyway. I was told that I could not close the account until I give them the information. On XX/XX/26 I faxed the documents from the local XXXX store. I followed up a few days later only to be told that the fax number I was given by the staff member was not the right fax number and the Manager apologized. Then on XX/XX/26 I faxed the information and followed up and was told that they could not clearly read my drivers license and that I needed to fax it again. On XX/XX/26 I again faxed the drivers license and social security card and when I followed up on this I was told that they could not read the social security numbers. I have 7 phone calls to Barclay Bank. Now I am mailing the documents to a post office box that their Supervisor ( XXXX XXXX XXXX ) provided me the address for and stated they have know way of knowing if the documents arrive. They have very unsafe practices for personal information.","date_sent_to_company":"2026-05-28T16:24:07.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"34219","tags":null,"has_narrative":true,"complaint_id":"21937530","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BARCLAYS BANK DELAWARE","date_received":"2026-05-06T15:56:11.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Privacy issues"},"highlight":{"complaint_what_happened":["The fraud department then told me that I had to fax them a <em>full</em> month of bank statements that included my <em>account</em> numbers, front and back of my <em>driver</em> 's <em>license</em>, front and back of my social <em>security</em> card. I told them I did not feel safe faxing the information and that I would just close the <em>account</em> because it was paid off anyway. I was told that I could not close the <em>account</em> until I give them the information. On XX/XX/26 I faxed the documents from the local XXXX store."]},"sort":[20.89167,"21937530"]},{"_index":"complaint-public-v1","_id":"23131515","_score":20.877777,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"On XX/XX/XXXX, I applied for an automobile loan with PenFed and received an email notification that I had been prequalified. On XX/XX/XXXX, I was advised to upload documents including an identification and social security card. I was also informed by a gentlemen in PenFed Security that I did not need to upload a utility bill because the address that appeared on my PenFed profile and the credit application were the same, and my address was last updated and had not changed since XXXX. This representative stated that he would make a note on the account stating this fact. I spoke with this gentlemen XX/XX/XXXX between XXXX XXXX  and XXXX XXXX XXXX. I then uploaded the driver 's license and social security card multiple times. The first time I was informed that the documents were blurred and then I was told that the background could not be white. I then uploaded the documents again. This time, despite being told it was not necessary to upload the utility bill, I received an email from the XXXX XXXX, XXXX XXXX, stating \" In order for us to complete the verification of your address, please upload the most recent utility bill in full within the last XXXX  days. Utility bill must show your name, physical services address, and that its a current utility. '' This is contrary to what I had been told by another representative earlier. I explained to the representative that I did not have a utility bill to upload. Subsequently, I received multiple emails requesting Driver 's License, utility bill dated within the past XXXX  days, or current vehicle registration, current, non-expired U.S. government-issued ID, such as a driver 's license or passport, and Social Security Number . The Driver 's License and Social Security card were uploaded more than 9 times. Despite uploading these documents, and being advised that a utility bill was not needed, members of PenFed continued to request the same documents over and over again - to no end. Based on these series of events, I was prevented from moving forward with and participating in the loan process in a timely manner.","date_sent_to_company":"2026-06-11T22:06:53.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"23131515","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PENTAGON FEDERAL CREDIT UNION","date_received":"2026-06-11T21:34:12.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with signing the paperwork"},"highlight":{"complaint_what_happened":["Subsequently, I received multiple emails requesting <em>Driver</em> 's <em>License</em>, utility bill dated within the past XXXX  days, or current vehicle registration, current, non-expired U.S. government-issued ID, such as a <em>driver</em> 's <em>license</em> or passport, and Social <em>Security</em> Number . The <em>Driver</em> 's <em>License</em> and Social <em>Security</em> card were uploaded more than 9 times."]},"sort":[20.877777,"23131515"]},{"_index":"complaint-public-v1","_id":"18887884","_score":20.719954,"_source":{"product":"Credit card","complaint_what_happened":"I am filing this complaint against OneMain Financial regarding my XXXX XXXX account and their repeated failure to properly verify my identity despite extensive and repeated documentation submissions. \n\nFor well over one month, I have complied with every documentation request made by OneMain Financial. I am uploading screenshots showing that, when I sign into my account, the only document listed as required is a front and back copy of my drivers license. I have submitted exactly that documentation multiple times.\n\nDespite this, when I contact customer service, I am told something different. Representatives state that although my drivers license has been received, they now require my Social Security card and proof of residence. I have submitted those additional documents more than 30 times through the methods requested. Representatives routinely confirm that these documents are visible and on file, yet claim they are waiting for their back office or security department to process the caseload. \n\nAt various points, the security hold has been temporarily removed and then placed back on my account without explanation. When I log into my account, the system continues to show only a request for a copy of my drivers license, creating confusion and contradicting what representatives tell me over the phone. \n\nAs a result of these repeated and inconsistent actions, my account remains locked and unusable, preventing me from conducting normal business activity. This ongoing cycle of account blocks, repeated document requests, and indefinite delaysdespite full compliancehas caused significant inconvenience and financial disruption. \n\nIf OneMain Financial chooses to operate a security or fraud prevention department, it should be capable of promptly reviewing documentation and clearing an account once the required information is received. Repeatedly blocking account access while confirming that documentation is already on file is unreasonable and appears to be harassment rather than legitimate fraud prevention. \n\nI am submitting all requested documentation with this complaint to eliminate any confusion. I am requesting CFPB intervention to require OneMain Financial to complete its identity verification review, permanently remove the security hold from my XXXX XXXX account, and restore full access without further repetitive or contradictory documentation demands.","date_sent_to_company":"2026-01-21T13:44:52.000Z","issue":"Trouble using your card","sub_product":"General-purpose credit card or charge card","zip_code":"34652","tags":null,"has_narrative":true,"complaint_id":"18887884","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"OneMain Finance Corporation","date_received":"2026-01-21T13:24:05.000Z","state":"FL","company_public_response":null,"sub_issue":"Can't use card to make purchases"},"highlight":{"complaint_what_happened":["At various points, the <em>security</em> hold has been temporarily removed and then placed back on my <em>account</em> without explanation. When I log into my <em>account</em>, the system continues to show only a request for a copy of my <em>drivers</em> <em>license</em>, creating confusion and contradicting what representatives tell me over the phone. \n\nAs a result of these repeated and inconsistent actions, my <em>account</em> remains locked and unusable, preventing me from conducting normal business activity."]},"sort":[20.719954,"18887884"]},{"_index":"complaint-public-v1","_id":"12385189","_score":20.714424,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"XXXX has decided for whatever reason that my account needs further verification due to suspicious activity yet they are unable to say what suspicious activity. No problem I can further verify who I am however I decided not to. The reason is I feel what they are asking of is unreasonable. They need pictures of my full credit card and driver 's license. I am not comfortable sending anyone my full cc information along with my drivers license. I might as well send my social security number, Date of birth and directions to my house letting them know when I won't be home. I reached out to see if I can verify another way and I simply got a No. I think k this needs looking into. Unfortunately I have been a victim of scam more than once and XXXX if the XXXX times involved XXXX Email account so me sending my full cc is not happening which now means I can't make any Mobil purchases. Which I think is total bs really!","date_sent_to_company":"2025-03-10T04:12:54.000Z","issue":"Problem adding money","sub_product":"Mobile or digital wallet","zip_code":"117XX","tags":null,"has_narrative":true,"complaint_id":"12385189","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Google Compare Credit Cards Inc.","date_received":"2025-03-10T04:02:56.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["XXXX has decided for whatever reason that my <em>account</em> needs further verification due to suspicious activity yet they are unable to say what suspicious activity. No problem I can further verify who I am however I decided not to. The reason is I feel what they are asking of is unreasonable. They need pictures of my <em>full</em> credit card and <em>driver</em> 's <em>license</em>. I am not comfortable sending anyone my <em>full</em> cc information along with my <em>drivers</em> <em>license</em>."]},"sort":[20.714424,"12385189"]},{"_index":"complaint-public-v1","_id":"4789110","_score":20.692305,"_source":{"product":"Debt collection","complaint_what_happened":"MY PERSONAL INFORMATION INCLUDING ADDRESS, FULL NAME, DATE OF BIRTH, SOCIAL SECURITY NUMBER AND DRIVER 'S LICENSE INFORMATION WAS USED TO FRAUDULENTLY OPEN ACCOUNTS, RESULTING IN SEVERELY DAMAGING MY CREDIT PROFILE. THIS HAS ALREADY BEEN A VERY STRESSFUL PROCESS. MY LIFE HAS EXPERIENCED MANY HARDSHIPS BECAUSE OF THIS. PLEASE CAREFULLY REVIEW AND REMOVE ALL INACCURACIES DUE TO IDENTITY THEFT. THANK YOU.","date_sent_to_company":"2021-10-07T20:32:38.000Z","issue":"Attempts to collect debt not owed","sub_product":"Auto debt","zip_code":"20770","tags":null,"has_narrative":true,"complaint_id":"4789110","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"General Motors Financial Company, Inc.","date_received":"2021-10-07T20:11:05.000Z","state":"MD","company_public_response":null,"sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["MY PERSONAL INFORMATION INCLUDING ADDRESS, <em>FULL</em> NAME, DATE OF BIRTH, SOCIAL <em>SECURITY</em> NUMBER AND <em>DRIVER</em> 'S <em>LICENSE</em> INFORMATION WAS USED TO FRAUDULENTLY OPEN <em>ACCOUNTS</em>, RESULTING IN SEVERELY DAMAGING MY CREDIT PROFILE. THIS HAS ALREADY BEEN A VERY STRESSFUL PROCESS. MY LIFE HAS EXPERIENCED MANY HARDSHIPS BECAUSE OF THIS. PLEASE CAREFULLY REVIEW AND REMOVE ALL INACCURACIES DUE TO IDENTITY THEFT. THANK YOU."]},"sort":[20.692305,"4789110"]},{"_index":"complaint-public-v1","_id":"10167845","_score":20.552988,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Equifax Information Services XXXX XXXX XXXX XXXXXXXX XXXX XXXX Date : XX/XX/XXXX Subject : Request for Personal Information Verification To Whom It May Concern, I am writing to request a verification of the personal information you have on file for me. Recently, I received a notification regarding discrepancies in my personal details during a credit application. Please provide me with a full report of the personal information you have on file, including my name, Social Security number, date of birth, and current address. \n\nFor your reference, my correct personal information is as follows : Full Name : XXXX XXXX Address : XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXX Phone : XXXX Email : XXXX Date of Birth : XXXX SSN : XXXX Place of Birth : XXXX  Driver 's License # : XXXX Please update your records accordingly if there are any discrepancies. \n\nTo verify my identity, I have included the following documents : A copy of my unexpired California driver 's license ( DL # : XXXX ) A copy of my Social Security card ( SSN : XXXX ) A recent bank statement confirming my current address I kindly ask that you provide a response within the timeframe specified by the Fair Credit Reporting Act ( FCRA ). Thank you for your attention to this matter. \n\nSincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXXXXXX Phone : XXXX Email : XXXX XXXX : XXXX SSN : XXXX Place of Birth : XXXX  Driver 's License # : XXXX Experian XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Date : XX/XX/XXXX Subject : Request for Personal Information Verification To Whom It May Concern, I am writing to request a verification of the personal information you have on file for me. I recently received a notification indicating discrepancies in my personal information during a credit application review. Please provide a full report of all personal information associated with my account, including my name, Social Security number, date of birth, and current address. \n\nFor your reference, my correct personal information is as follows : Full Name : XXXX XXXX Address : XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX Phone : XXXX Email : XXXX Date of Birth : XXXX SSN : XXXX Place of Birth : XXXX  Driver 's License # : XXXX If any information in your system differs from the details Ive provided, I request that you update your records accordingly. \n\nTo assist with this verification, I have enclosed the following documents : A copy of my unexpired XXXX  driver 's license ( DL # : XXXX ) A copy of my Social Security card ( SSN : XXXX ) A recent bank statement verifying my current address Please provide a response in compliance with the Fair Credit Reporting Act ( FCRA ) and make any necessary corrections to ensure the accuracy of my file. \n\nThank you for your prompt attention to this matter. \n\nSincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX Phone : XXXX Email : XXXX XXXX : XXXX SSN : XXXX Place of Birth : XXXX  Driver 's License # : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  XXXX Date : XX/XX/XXXX Subject : Request for Personal Information Verification To Whom It May Concern, I am writing to request verification of the personal information you have on file for me. Recently, I was notified of discrepancies in my personal information during a credit application process, and I would like to confirm that your records are accurate. Please provide me with a report of all personal information on file, including my name, Social Security number, date of birth, and current address. \n\nFor your reference, my correct personal information is as follows : Full Name : XXXX XXXX Address : XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX Phone : XXXX Email : XXXX Date of Birth : XXXX SSN : XXXX Place of Birth : XXXX  Driver 's License # : XXXX If any of the information in your records does not match what I have provided, please update your records accordingly. \n\nTo help verify my identity and residency, I have enclosed the following documents : A copy of my unexpired California driver 's license ( DL # : XXXX ) A copy of my Social Security card ( SSN : XXXX ) A recent bank statement verifying my current address Please review and update your records as needed to ensure accuracy. I appreciate your prompt response in accordance with the Fair Credit Reporting Act ( FCRA ). \n\nThank you for your attention to this matter. \n\nSincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Phone : XXXX Email : XXXX XXXX : XXXX SSN : XXXX Place of Birth : XXXX  Driver 's License # : XXXX","date_sent_to_company":"2024-09-18T11:56:11.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"937XX","tags":null,"has_narrative":true,"complaint_id":"10167845","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-09-18T11:56:08.000Z","state":"CA","company_public_response":null,"sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["Please provide a <em>full</em> report of all personal information associated with my <em>account</em>, including my name, Social <em>Security</em> number, date of birth, and current address."]},"sort":[20.552988,"10167845"]},{"_index":"complaint-public-v1","_id":"10166749","_score":20.454578,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Date : XX/XX/XXXX Subject : Request for Personal Information Verification To Whom It May Concern, I am writing to request a verification of the personal information you have on file for me. Recently, I received a notification regarding discrepancies in my personal details during a credit application. Please provide me with a full report of the personal information you have on file, including my name, Social Security number, date of birth, and current address. \n\nFor your reference, my correct personal information is as follows : Full Name : XXXX XXXX Address : XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXX  Phone : XXXX Email : XXXX Date of Birth : XXXX SSN : XXXX Place of Birth : XXXX  Driver 's License # : XXXX Please update your records accordingly if there are any discrepancies. \n\nTo verify my identity, I have included the following documents : A copy of my unexpired California driver 's license ( DL # : XXXX ) A copy of my Social Security card ( SSN : XXXX ) A recent bank statement confirming my current address I kindly ask that you provide a response within the timeframe specified by the Fair Credit Reporting Act ( FCRA ). Thank you for your attention to this matter. \n\nSincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Phone : XXXX Email : XXXX XXXX : XXXX SSN : XXXX Place of Birth : XXXX  Driver 's License # : XXXX Experian XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Date : XX/XX/XXXX Subject : Request for Personal Information Verification To Whom It May Concern, I am writing to request a verification of the personal information you have on file for me. I recently received a notification indicating discrepancies in my personal information during a credit application review. Please provide a full report of all personal information associated with my account, including my name, Social Security number, date of birth, and current address. \n\nFor your reference, my correct personal information is as follows : Full Name : XXXX XXXX Address : XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX Phone : XXXX Email : XXXX Date of Birth : XXXX SSN : XXXX Place of Birth : XXXX  Driver 's License # : XXXX If any information in your system differs from the details Ive provided, I request that you update your records accordingly. \n\nTo assist with this verification, I have enclosed the following documents : A copy of my unexpired California driver 's license ( DL # : XXXX ) A copy of my Social Security card ( SSN : XXXX ) A recent bank statement verifying my current address Please provide a response in compliance with the Fair Credit Reporting Act ( FCRA ) and make any necessary corrections to ensure the accuracy of my file. \n\nThank you for your prompt attention to this matter. \n\nSincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Phone : XXXX Email : XXXX XXXX : XXXX SSN : XXXX Place of Birth : XXXX  Driver 's License # : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX Date : XX/XX/XXXX Subject : Request for Personal Information Verification To Whom It May Concern, I am writing to request verification of the personal information you have on file for me. Recently, I was notified of discrepancies in my personal information during a credit application process, and I would like to confirm that your records are accurate. Please provide me with a report of all personal information on file, including my name, Social Security number, date of birth, and current address. \n\nFor your reference, my correct personal information is as follows : Full Name : XXXX XXXX Address : XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXXXXXX Phone : XXXX Email : XXXX Date of Birth : XXXX SSN : XXXX Place of Birth : XXXX  Driver 's License # : XXXX If any of the information in your records does not match what I have provided, please update your records accordingly. \n\nTo help verify my identity and residency, I have enclosed the following documents : A copy of my unexpired California driver 's license ( DL # : XXXX ) A copy of my Social Security card ( SSN : XXXX ) A recent bank statement verifying my current address Please review and update your records as needed to ensure accuracy. I appreciate your prompt response in accordance with the Fair Credit Reporting Act ( FCRA ). \n\nThank you for your attention to this matter. \n\nSincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX Phone : XXXX Email : XXXX XXXX : XXXX SSN : XXXX Place of Birth : XXXX  Driver 's License # : XXXX","date_sent_to_company":"2024-09-18T11:56:00.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"937XX","tags":null,"has_narrative":true,"complaint_id":"10166749","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-09-18T11:30:01.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["Please provide a <em>full</em> report of all personal information associated with my <em>account</em>, including my name, Social <em>Security</em> number, date of birth, and current address."]},"sort":[20.454578,"10166749"]},{"_index":"complaint-public-v1","_id":"3808034","_score":20.169033,"_source":{"product":"Checking or savings account","complaint_what_happened":"UMB Bank locked my banking account immediately after opening and has forced me to turn over several pieces of personal information to 'verify ' my identity even after completing the application in full and receiving approval. Requesting copies of social security documents, mortgage documents, and drivers license are incredibly invasive and unnecessary, especially since account has already been approved and my identity verified. They are threatening to close my account if I do not supply documents by XXXX.","date_sent_to_company":"2020-08-21T15:53:08.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"60660","tags":null,"has_narrative":true,"complaint_id":"3808034","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"UMB FINANCIAL CORPORATION","date_received":"2020-08-21T15:46:59.000Z","state":"IL","company_public_response":null,"sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["UMB Bank locked my banking <em>account</em> immediately after opening and has forced me to turn over several pieces of personal information to 'verify ' my identity even after completing the application in <em>full</em> and receiving approval. Requesting copies of social <em>security</em> documents, mortgage documents, and <em>drivers</em> <em>license</em> are incredibly invasive and unnecessary, especially since <em>account</em> has already been approved and my identity verified."],"product":["Checking or savings <em>account</em>"],"issue":["Managing an <em>account</em>"],"sub_product":["Checking <em>account</em>"]},"sort":[20.169033,"3808034"]},{"_index":"complaint-public-v1","_id":"2205759","_score":20.106022,"_source":{"product":"Debt collection","complaint_what_happened":"Hi this debt is from XXXX, I submitted to the company a Driver license, my state ID, and my Social Security card and My full passport and my police report. proving I was out of the country for three years. I even drove to the doctor office and they do n't know me or I do n't know them? they also had no file of me. \n\nand its still not resolved. They want even more info. this account is from fraud.","date_sent_to_company":"2016-11-12T23:44:20.000Z","issue":"Cont'd attempts collect debt not owed","sub_product":"Medical","zip_code":"60659","tags":null,"has_narrative":true,"complaint_id":"2205759","timely":"Yes","company_response":"Closed","submitted_via":"Web","company":"Armor Systems Corporation","date_received":"2016-11-12T23:44:20.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt resulted from identity theft"},"highlight":{"complaint_what_happened":["Hi this debt is from XXXX, I submitted to the company a <em>Driver</em> <em>license</em>, my state ID, and my Social <em>Security</em> card and My <em>full</em> passport and my police report. proving I was out of the country for three years. I even drove to the doctor office and they do n't know me or I do n't know them? they also had no file of me. \n\nand its still not resolved. They want even more info. this <em>account</em> is from fraud."]},"sort":[20.106022,"2205759"]},{"_index":"complaint-public-v1","_id":"2464317","_score":20.022078,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I have an account with  PayPal  that has been locked because of a dispute for faulty merchandise. I followed all the  PayPal  steps to unlock the account to include sending a copy of my government issued  XXXX  card. Now PayPal is saying that is not good enough. PayPal wants me to send a copy of my  XXXX  card statement with the full account number. ( For security reasons the  XXXX  card statements do not include the full account number  XXXX  PayPal also wants a copy of my drivers license. They claim the  XXXX  card is not a valid government ID. Plus they want me to fax it to  XXXX .     I have spoke with  XXXX  card who advise for security reason not to send such information.     My concern is they will hack my account and steal my identity.","date_sent_to_company":"2017-05-09T19:41:01.000Z","issue":"Managing, opening, or closing your mobile wallet account","sub_product":"Mobile or digital wallet","zip_code":"326XX","tags":"Servicemember","has_narrative":true,"complaint_id":"2464317","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2017-04-24T12:15:17.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I have an <em>account</em> with  PayPal  that has been locked because of a dispute for faulty merchandise. I followed all the  PayPal  steps to unlock the <em>account</em> to include sending a copy of my government issued  XXXX  card. Now PayPal is saying that is not good enough. PayPal wants me to send a copy of my  XXXX  card statement with the <em>full</em> <em>account</em> number. ( For <em>security</em> reasons the  XXXX  card statements do not include the <em>full</em> <em>account</em> number  XXXX  PayPal also wants a copy of my <em>drivers</em> <em>license</em>."],"issue":["Managing, opening, or closing your mobile wallet <em>account</em>"]},"sort":[20.022078,"2464317"]},{"_index":"complaint-public-v1","_id":"9825645","_score":19.996021,"_source":{"product":"Credit card","complaint_what_happened":"Capital One Bank solicited XXXX XXXX a consumer by mail to apply for a credit card. I applied for a Capital One Credit card and was instantly approved online on XX/XX/year>. I made a purchase on XXXX on for {$200.00} on XX/XX/year>. I returned 3 out of the 4 items to XXXX and my card was credited {$150.00} and I have a balance of {$50.00}. \n\nOn or around XX/XX/year>, Capital One restricted my card from any purchases or payments. I have called them on multiple occasions since XX/XX/year> and was instructed to provide my driver 's license and 3 months bank statements with my FULL bank account number to verify income. I uploaded my drivers license and 3 months bank statements, but for SECURITY reason my bank does not include the FULL account number on my bank statements for my protection. Capital One says that's not sufficient they want my bank account number revealed. My account is in the fraud department for identity reason I am who I say I am. My income was stated accurately and Capital One deceived a consumer through solicitation and they have unfair and deceptive business practices.","date_sent_to_company":"2024-08-16T19:38:19.000Z","issue":"Problem when making payments","sub_product":"General-purpose credit card or charge card","zip_code":"85233","tags":null,"has_narrative":true,"complaint_id":"9825645","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2024-08-16T19:16:32.000Z","state":"AZ","company_public_response":null,"sub_issue":"Problem during payment process"},"highlight":{"complaint_what_happened":["I have called them on multiple occasions since XX/XX/year> and was instructed to provide my <em>driver</em> 's <em>license</em> and 3 months bank statements with my <em>FULL</em> bank <em>account</em> number to verify income. I uploaded my <em>drivers</em> <em>license</em> and 3 months bank statements, but for <em>SECURITY</em> reason my bank does not include the <em>FULL</em> <em>account</em> number on my bank statements for my protection. Capital One says that's not sufficient they want my bank <em>account</em> number revealed."]},"sort":[19.996021,"9825645"]},{"_index":"complaint-public-v1","_id":"1521296","_score":19.9483,"_source":{"product":"Debt collection","complaint_what_happened":"Debt Collection AgencyReal Time XXXX has constantly harassed for debt that is not mine. My ex-husband has full access to my social security number, driver 's license, bank accounts, and other financial data. I did NOT authorize this debt. Please provided hard copies of documentation from loan initiation including my physical hand signature and date. I would like this debt removed from my file because I did not authorize these charges.","date_sent_to_company":"2015-08-17T08:05:15.000Z","issue":"Cont'd attempts collect debt not owed","sub_product":"Payday loan","zip_code":"91101","tags":null,"has_narrative":true,"complaint_id":"1521296","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Real Time Group, Inc.","date_received":"2015-08-17T08:05:14.000Z","state":"CA","company_public_response":null,"sub_issue":"Debt is not mine"},"highlight":{"complaint_what_happened":["My ex-husband has <em>full</em> access to my social <em>security</em> number, <em>driver</em> 's <em>license</em>, bank <em>accounts</em>, and other financial data. I did NOT authorize this debt. Please provided hard copies of documentation from loan initiation including my physical hand signature and date. I would like this debt removed from my file because I did not authorize these charges."]},"sort":[19.9483,"1521296"]},{"_index":"complaint-public-v1","_id":"1985762","_score":19.936436,"_source":{"product":"Bank account or service","complaint_what_happened":"I am a XXXX military Veteran trying to open an account with Navy Federal Credit Union. As per their email I received they requested identifying documents, which, as per their email, was sent to them. Every document, except my state drivers license, was not accepted, even though every document sent to them was in the list in the email from their Security Operations section! I sent my most recent Federal tax return ( not accepted ) ; my XXXX rental verification document ( not accepted ) ; etc. I called and the customer service agent said even though the documents requested were in the credit union 's emails to me - they were not accepted! He could not explain why they would ask for said documents and then reject them. I have included their original email asking for the documents in question : Thank you for sending in your requested document needed ; however, the driver 's license attached is too small for us to accept ( Send a larger photo ). In addition, the proof of address was not accepted ( Full document from list below ). Please resend your full and clear copy of your government issued photo ID and a different proof of address than attached that you used to open your account from the list below. You may send a clearer copy via email to XXXXXXXXXXXX. \nAcceptable Primary IDs Driver 's License XXXX Citizen ID card Passport Permanent Resident Alien card Acceptable Proof of Addresses Voter 's Registration Card Paystub within the past 2 months Vehicle Registration Insurance Documents Bank Statement within the past 2 months Local/State/Federal tax documents Utility Bill within the last 2 months ( water, gas, electric, trash ) IRS XXXX from the most recent year Security Operations Navy Federal Credit Union XXXX XXXX ) XXXX","date_sent_to_company":"2016-06-27T17:14:26.000Z","issue":"Account opening, closing, or management","sub_product":"Savings account","zip_code":"28212","tags":"Servicemember","has_narrative":true,"complaint_id":"1985762","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"NAVY FEDERAL CREDIT UNION","date_received":"2016-06-27T17:14:25.000Z","state":"NC","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"complaint_what_happened":["I have included their original email asking for the documents in question : Thank you for sending in your requested document needed ; however, the <em>driver</em> 's <em>license</em> attached is too small for us to accept ( Send a larger photo ). In addition, the proof of address was not accepted ( <em>Full</em> document from list below ). Please resend your <em>full</em> and clear copy of your government issued photo ID and a different proof of address than attached that you used to open your <em>account</em> from the list below."],"product":["Bank <em>account</em> or service"],"issue":["<em>Account</em> opening, closing, or management"],"sub_product":["Savings <em>account</em>"]},"sort":[19.936436,"1985762"]},{"_index":"complaint-public-v1","_id":"2971574","_score":19.910116,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On XX/XX/18 I paid in full my Barclay MasterCard ending in XXXX the balance was {$2800.00}. As always I would check my account online or by phone.Since I have this account I always keep it in with good standing.When I call in the system would always ask me a series of security questions to confirm it is me such as my date of birth, the last four digits of my social security, mailing address, mother maiden name.When I call in to check on my account it ask once a series of question security which I answer with no problem then I was transfer with to live a person in customer service which I answer and pass a series of question.Then they say they still a problem of ID that is me. Then they ask me to send a copy of Driver License, Social Security Card, Utilities bill which I did and I did not heard from them in many things.So I contact them again then they got them but now I need to make a copies of the back of my Driver License and Social Security Card and I also told them the second time that I have two address one for my primary and the other secondary.Then I mail a copies of back of the two documents they requested then still I did not heard from them for many days once again I have to contact them and go to a series of question and they still place restriction on my account. I have reason to believe they have done this because Iam XXXX.","date_sent_to_company":"2018-07-24T21:12:31.000Z","issue":"Trouble using your card","sub_product":"General-purpose credit card or charge card","zip_code":"48213","tags":"Older American","has_narrative":true,"complaint_id":"2971574","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BARCLAYS BANK DELAWARE","date_received":"2018-07-24T19:57:55.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Can't use card to make purchases"},"highlight":{"complaint_what_happened":["Then they ask me to send a copy of <em>Driver</em> <em>License</em>, Social <em>Security</em> Card, Utilities bill which I did and I did not heard from them in many things.So I contact them again then they got them but now I need to make a copies of the back of my <em>Driver</em> <em>License</em> and Social <em>Security</em> Card and I also told them the second time that I have two address one for my primary and the other secondary.Then I mail a copies of back of the two documents they requested then still I did not heard from them for many days once"]},"sort":[19.910116,"2971574"]},{"_index":"complaint-public-v1","_id":"11849726","_score":19.85543,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On XX/XX/2024 I sent a dispute letter to Equifax. In this letter, I disputed all inaccurate personal information. In my dispute letter I verified my identity by attaching a copy of my drivers license. In my dispute letter I included my full social security number as well. Equifax refuses to update my personal information because they claim they can not verify my identity. I am submitting this complaint because Equifax is not cooperating with the dispute process. \n\nEquifax refuses to correct my personal information and they did not even acknowledge the account that I disputed which is a violation of my consumer rights. \n\nI just want the errors to be removed from my credit report because it's the law! \n\nAttached to this complaint I will include a copy of my drivers licesne, social security card and the dispute letter that I sent to Equifax on XX/XX/2024.","date_sent_to_company":"2025-01-30T21:58:40.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"45251","tags":null,"has_narrative":true,"complaint_id":"11849726","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-01-30T21:16:33.000Z","state":"OH","company_public_response":null,"sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["In my dispute letter I verified my identity by attaching a copy of my <em>drivers</em> <em>license</em>. In my dispute letter I included my <em>full</em> social <em>security</em> number as well. Equifax refuses to update my personal information because they claim they can not verify my identity. I am submitting this complaint because Equifax is not cooperating with the dispute process."]},"sort":[19.85543,"11849726"]},{"_index":"complaint-public-v1","_id":"18339569","_score":19.77516,"_source":{"product":"Debt collection","complaint_what_happened":"I am filing this complaint against Sequoia Financial, a third-party debt collector attempting to collect an alleged debt related to a motor vehicle accident. Sequoia Financial is not the original creditor. \n\nI dispute the validity, amount, and collectability of this alleged debt. Sequoia Financial has not provided documentation establishing that I owe this debt, that they have the legal authority to collect it, or that the amount claimed is accurate.\n\nThis alleged debt has resulted in a security suspension of my drivers license, causing significant hardship. Despite the serious consequences, Sequoia Financial has failed to provide adequate verification to support continued collection activity. \n\nI am requesting that Sequoia Financial either provide full, legally sufficient documentation validating the debt or close the account and cease all collection activity. If the account is closed, I am requesting written confirmation that the debt is closed or withdrawn so I may address the reinstatement of my drivers license.\n\nI am requesting CFPB assistance to ensure compliance with the Fair Debt Collection Practices Act and to require Sequoia Financial to respond in writing.","date_sent_to_company":"2025-12-29T14:10:30.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"441XX","tags":null,"has_narrative":true,"complaint_id":"18339569","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Sequoia Financial Services","date_received":"2025-12-29T13:51:43.000Z","state":"OH","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["This alleged debt has resulted in a <em>security</em> suspension of my <em>drivers</em> <em>license</em>, causing significant hardship. Despite the serious consequences, Sequoia Financial has failed to provide adequate verification to support continued collection activity. \n\nI am requesting that Sequoia Financial either provide <em>full</em>, legally sufficient documentation validating the debt or close the <em>account</em> and cease all collection activity."]},"sort":[19.77516,"18339569"]},{"_index":"complaint-public-v1","_id":"8017951","_score":19.540157,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am a victim of identity theft, my information was compromised and fraudulent transactions and credit cards were opened without my authorization. I do understand that because my information was compromised, my account could be at risk however I did add extra security measures over my social security number and other bank accounts and my drivers license. With this extra security measures, I get additional screening before any applications get approve with any government assistances or loans. I think with this extra step chase should consider giving a second chance and allowing me to full take control over my chase account. I've had my chase account for 5 years and this has never been an issue up until I was a victim of identity theft.","date_sent_to_company":"2023-12-19T01:15:47.000Z","issue":"Opening an account","sub_product":"Checking account","zip_code":"33023","tags":null,"has_narrative":true,"complaint_id":"8017951","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-12-19T00:48:08.000Z","state":"FL","company_public_response":null,"sub_issue":"Confusing or missing disclosures"},"highlight":{"complaint_what_happened":["I do understand that because my information was compromised, my <em>account</em> could be at risk however I did add extra <em>security</em> measures over my social <em>security</em> number and other bank <em>accounts</em> and my <em>drivers</em> <em>license</em>. With this extra <em>security</em> measures, I get additional screening before any applications get approve with any government assistances or loans. 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