{"took":530,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":3785,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"12505766","_score":23.679905,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Dear CFPB, I am writing to report a data breach involving my personal financial information, which was compromised due to security incidents at Equifax and TransUnion. \nInvolving the following XXXX. \" Unauthorized access to sensitive personal and financial information. '' XXXX. \" Security incident resulting in the compromise of confidential data. '' XXXX. \" Data security breach involving the disclosure of protected information. '' I appreciate your attention to detail in this matter","date_sent_to_company":"2025-03-16T18:11:28.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"33511","tags":null,"has_narrative":true,"complaint_id":"12505766","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-03-16T18:11:05.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Dear CFPB, I am writing to report a <em>data</em> <em>breach</em> involving my personal financial information, <em>which</em> was <em>compromised</em> due to <em>security</em> incidents at Equifax and TransUnion. \nInvolving the following XXXX. \" Unauthorized access to sensitive personal and financial information. '' XXXX. \" <em>Security</em> incident resulting in the <em>compromise</em> of confidential <em>data</em>. '' XXXX. \" <em>Data</em> <em>security</em> <em>breach</em> involving the disclosure of protected information. '' I appreciate your attention to detail in this matter"]},"sort":[23.679905,"12505766"]},{"_index":"complaint-public-v1","_id":"12505787","_score":23.647655,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Dear CFPB, I am writing to report a data breach involving my personal financial information, which was compromised due to security incidents at Equifax and TransUnion. \nInvolving the following XXXX. \" Unauthorized access to sensitive personal and financial information. '' XXXX. \" Security incident resulting in the compromise of confidential data. '' XXXX. \" Data security breach involving the disclosure of protected information. '' I appreciate your attention to detail in this matter","date_sent_to_company":"2025-03-16T18:11:28.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"33511","tags":null,"has_narrative":true,"complaint_id":"12505787","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-03-16T17:29:16.000Z","state":"FL","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Dear CFPB, I am writing to report a <em>data</em> <em>breach</em> involving my personal financial information, <em>which</em> was <em>compromised</em> due to <em>security</em> incidents at Equifax and TransUnion. \nInvolving the following XXXX. \" Unauthorized access to sensitive personal and financial information. '' XXXX. \" <em>Security</em> incident resulting in the <em>compromise</em> of confidential <em>data</em>. '' XXXX. \" <em>Data</em> <em>security</em> <em>breach</em> involving the disclosure of protected information. '' I appreciate your attention to detail in this matter"]},"sort":[23.647655,"12505787"]},{"_index":"complaint-public-v1","_id":"12505767","_score":23.647655,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Dear CFPB, I am writing to report a data breach involving my personal financial information, which was compromised due to security incidents at Equifax and TransUnion. \nInvolving the following XXXX. \" Unauthorized access to sensitive personal and financial information. '' XXXX. \" Security incident resulting in the compromise of confidential data. '' XXXX. \" Data security breach involving the disclosure of protected information. '' I appreciate your attention to detail in this matter","date_sent_to_company":"2025-03-16T18:11:32.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"33511","tags":null,"has_narrative":true,"complaint_id":"12505767","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-03-16T18:11:05.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Dear CFPB, I am writing to report a <em>data</em> <em>breach</em> involving my personal financial information, <em>which</em> was <em>compromised</em> due to <em>security</em> incidents at Equifax and TransUnion. \nInvolving the following XXXX. \" Unauthorized access to sensitive personal and financial information. '' XXXX. \" <em>Security</em> incident resulting in the <em>compromise</em> of confidential <em>data</em>. '' XXXX. \" <em>Data</em> <em>security</em> <em>breach</em> involving the disclosure of protected information. '' I appreciate your attention to detail in this matter"]},"sort":[23.647655,"12505767"]},{"_index":"complaint-public-v1","_id":"13312988","_score":22.936869,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Statement Regarding Identity Theft and Data Breach I am writing to formally report that my personal information was compromised as a result of the Equifax data breach that occurred in 2017. As a consequence of this breach, sensitive data including my name, Social Security number, date of birth, and other identifying details were exposed without my consent. Since then, I have experienced incidents of identity theft and unauthorized use of my personal information, which I believe are directly linked to the data compromised during this breach. \n\nI am requesting that this matter be taken seriously and treated with urgency, as the ongoing misuse of my information has caused significant stress and concern for the security of my financial and personal identity.","date_sent_to_company":"2025-05-02T21:34:01.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"435XX","tags":null,"has_narrative":true,"complaint_id":"13312988","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-05-02T20:33:46.000Z","state":"OH","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["Statement Regarding Identity Theft and <em>Data</em> <em>Breach</em> I am writing to formally report that my personal information was <em>compromised</em> as a result of the Equifax <em>data</em> <em>breach</em> that occurred in 2017. As a consequence of this <em>breach</em>, sensitive <em>data</em> including my name, Social <em>Security</em> number, date of birth, and other identifying details were exposed without my consent."]},"sort":[22.936869,"13312988"]},{"_index":"complaint-public-v1","_id":"13295806","_score":22.912321,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"tatement Regarding Identity Theft and Data Breach I am writing to formally report that my personal information was compromised as a result of the Equifax data breach that occurred in 2017. As a consequence of this breach, sensitive data including my name, Social Security number, date of birth, and other identifying details were exposed without my consent. Since then, I have experienced incidents of identity theft and unauthorized use of my personal information, which I believe are directly linked to the data compromised during this breach. \n\nI am requesting that this matter be taken seriously and treated with urgency, as the ongoing misuse of my information has caused significant stress and concern for the security of my financial and personal identity.","date_sent_to_company":"2025-05-02T21:41:34.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"435XX","tags":null,"has_narrative":true,"complaint_id":"13295806","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-05-02T21:38:11.000Z","state":"OH","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["tatement Regarding Identity Theft and <em>Data</em> <em>Breach</em> I am writing to formally report that my personal information was <em>compromised</em> as a result of the Equifax <em>data</em> <em>breach</em> that occurred in 2017. As a consequence of this <em>breach</em>, sensitive <em>data</em> including my name, Social <em>Security</em> number, date of birth, and other identifying details were exposed without my consent."]},"sort":[22.912321,"13295806"]},{"_index":"complaint-public-v1","_id":"13294580","_score":22.912321,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"tatement Regarding Identity Theft and Data Breach I am writing to formally report that my personal information was compromised as a result of the Equifax data breach that occurred in XXXX. As a consequence of this breach, sensitive data including my name, Social Security number, date of birth, and other identifying details were exposed without my consent. Since then, I have experienced incidents of identity theft and unauthorized use of my personal information, which I believe are directly linked to the data compromised during this breach.\n\nI am requesting that this matter be taken seriously and treated with urgency, as the ongoing misuse of my information has caused significant stress and concern for the security of my financial and personal identity.","date_sent_to_company":"2025-05-02T21:38:14.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"435XX","tags":null,"has_narrative":true,"complaint_id":"13294580","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-05-02T21:34:51.000Z","state":"OH","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["tatement Regarding Identity Theft and <em>Data</em> <em>Breach</em> I am writing to formally report that my personal information was <em>compromised</em> as a result of the Equifax <em>data</em> <em>breach</em> that occurred in XXXX. As a consequence of this <em>breach</em>, sensitive <em>data</em> including my name, Social <em>Security</em> number, date of birth, and other identifying details were exposed without my consent."]},"sort":[22.912321,"13294580"]},{"_index":"complaint-public-v1","_id":"13658612","_score":22.154905,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : URGENT Dispute Regarding Social Security Data Breach Dear CFPB / Credit Bureau, I am writing to formally dispute the unauthorized exposure of my personal data due to the XX/XX/year> Social Security breach, which has compromised sensitive information, including Social Security numbers, financial records, and personal identifiers. This breach represents an egregious violation of multiple consumer protection laws. \n\n\n\nAccount Name : UPGRADE INC Account XXXXXX/XX/XXXX","date_sent_to_company":"2025-05-22T16:00:14.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"30101","tags":"Servicemember","has_narrative":true,"complaint_id":"13658612","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"UPGRADE, INC.","date_received":"2025-05-22T15:59:50.000Z","state":"GA","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Subject : URGENT Dispute Regarding Social <em>Security</em> <em>Data</em> <em>Breach</em> Dear CFPB / Credit Bureau, I am writing to formally dispute the unauthorized exposure of my personal <em>data</em> due to the XX/XX/year> Social <em>Security</em> <em>breach</em>, <em>which</em> has <em>compromised</em> sensitive information, including Social <em>Security</em> numbers, financial records, and personal identifiers. This <em>breach</em> represents an egregious violation of multiple consumer protection laws. \n\n\n\nAccount Name : UPGRADE INC Account XXXXXX/XX/XXXX"]},"sort":[22.154905,"13658612"]},{"_index":"complaint-public-v1","_id":"13658894","_score":22.00094,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : URGENT Dispute Regarding Social Security Data Breach Dear CFPB / Credit Bureau, I am writing to formally dispute the unauthorized exposure of my personal data due to the XX/XX/year> Social Security breach, which has compromised sensitive information, including Social Security numbers, financial records, and personal identifiers. This breach represents an egregious violation of multiple consumer protection laws. \n\n\n\nAccount Name : XXXX XXXX Account Number : XXXX XXXX XXXX XXXX XXXX","date_sent_to_company":"2025-05-22T16:00:14.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"30101","tags":"Servicemember","has_narrative":true,"complaint_id":"13658894","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-05-22T15:49:56.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Subject : URGENT Dispute Regarding Social <em>Security</em> <em>Data</em> <em>Breach</em> Dear CFPB / Credit Bureau, I am writing to formally dispute the unauthorized exposure of my personal <em>data</em> due to the XX/XX/year> Social <em>Security</em> <em>breach</em>, <em>which</em> has <em>compromised</em> sensitive information, including Social <em>Security</em> numbers, financial records, and personal identifiers. This <em>breach</em> represents an egregious violation of multiple consumer protection laws. \n\n\n\nAccount Name : XXXX XXXX Account Number : XXXX XXXX XXXX XXXX XXXX"]},"sort":[22.00094,"13658894"]},{"_index":"complaint-public-v1","_id":"13666749","_score":21.975807,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : URGENT Dispute Regarding Social Security Data Breach Dear CFPB / Credit Bureau, I am writing to formally dispute the unauthorized exposure of my personal data due to the XX/XX/year> Social Security breach, which has compromised sensitive information, including Social Security numbers, financial records, and personal identifiers. This breach represents an egregious violation of multiple consumer protection laws. \n\n\nAccount XXXX : XXXX XXXX Account XXXX : XXXX * * * *","date_sent_to_company":"2025-05-22T15:49:12.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"30101","tags":"Servicemember","has_narrative":true,"complaint_id":"13666749","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-05-22T15:40:32.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Subject : URGENT Dispute Regarding Social <em>Security</em> <em>Data</em> <em>Breach</em> Dear CFPB / Credit Bureau, I am writing to formally dispute the unauthorized exposure of my personal <em>data</em> due to the XX/XX/year> Social <em>Security</em> <em>breach</em>, <em>which</em> has <em>compromised</em> sensitive information, including Social <em>Security</em> numbers, financial records, and personal identifiers. This <em>breach</em> represents an egregious violation of multiple consumer protection laws. \n\n\nAccount XXXX : XXXX XXXX Account XXXX : XXXX * * * *"]},"sort":[21.975807,"13666749"]},{"_index":"complaint-public-v1","_id":"8914679","_score":21.970684,"_source":{"product":"Checking or savings account","complaint_what_happened":"The above categories do not address the complaint I have. Centennial Bank, routing number XXXX had a data breach in XXXX XXXX XXXX. As a customer, I was not notified until XXXX XXXX XXXX. The bank offered a one year credit watch, but the crucial time of immediately after the breach had already expired. This is inexcusable. A customer should be made aware specifically what data was compromised and what has been done to keep it from reoccurring. If human resource data was breached, then minors of employees could have social security numbers that were compromised which a credit check would not reveal.","date_sent_to_company":"2024-05-02T19:28:16.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"72034","tags":"Older American","has_narrative":true,"complaint_id":"8914679","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HOME BANCSHARES, INC.","date_received":"2024-05-02T19:03:24.000Z","state":"AR","company_public_response":"Company believes the complaint provided an opportunity to answer consumer's questions","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["If human resource <em>data</em> was <em>breached</em>, then minors of employees could have social <em>security</em> numbers that were <em>compromised</em> <em>which</em> a credit check would not reveal."]},"sort":[21.970684,"8914679"]},{"_index":"complaint-public-v1","_id":"11332951","_score":21.886515,"_source":{"product":"Debt collection","complaint_what_happened":"My information was exposed in a data breach and I want debts removed from my credit report. I am writing to inform you that I recently received notification of a data breach which compromised my personal information, including my Social Security number and date of birth.","date_sent_to_company":"2024-12-31T10:46:02.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"29209","tags":"Servicemember","has_narrative":true,"complaint_id":"11332951","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Lendmark Financial Services","date_received":"2024-12-31T10:26:56.000Z","state":"SC","company_public_response":null,"sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["My information was exposed in a <em>data</em> <em>breach</em> and I want debts removed from my credit report. I am writing to inform you that I recently received notification of a <em>data</em> <em>breach</em> <em>which</em> <em>compromised</em> my personal information, including my Social <em>Security</em> number and date of birth."]},"sort":[21.886515,"11332951"]},{"_index":"complaint-public-v1","_id":"12472227","_score":21.478779,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am writing to formally dispute my loan debt due to a breach of my personal and financial data, which constitutes a violation of my rights under the Family Educational Rights and Privacy Act ( FERPA ). My sensitive information was compromised as part of the recent data breach involving XXXX XXXX and DOGE, which exposed personal and financial details without my authorization. This breach has caused significant harm and placed my financial security at serious risk.","date_sent_to_company":"2025-03-13T21:16:25.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"30318","tags":null,"has_narrative":true,"complaint_id":"12472227","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-03-13T21:15:50.000Z","state":"GA","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["I am writing to formally dispute my loan debt due to a <em>breach</em> of my personal and financial <em>data</em>, <em>which</em> constitutes a violation of my rights under the Family Educational Rights and Privacy Act ( FERPA ). My sensitive information was <em>compromised</em> as part of the recent <em>data</em> <em>breach</em> involving XXXX XXXX and DOGE, <em>which</em> exposed personal and financial details without my authorization. This <em>breach</em> has caused significant harm and placed my financial <em>security</em> at serious risk."]},"sort":[21.478779,"12472227"]},{"_index":"complaint-public-v1","_id":"12473373","_score":21.448374,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am writing to formally dispute my loan debt due to a breach of my personal and financial data, which constitutes a violation of my rights under the Family Educational Rights and Privacy Act ( FERPA ). My sensitive information was compromised as part of the recent data breach involving XXXX XXXX and XXXX, which exposed personal and financial details without my authorization. This breach has caused significant harm and placed my financial security at serious risk.","date_sent_to_company":"2025-03-13T21:16:25.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"30318","tags":null,"has_narrative":true,"complaint_id":"12473373","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Nelnet, Inc.","date_received":"2025-03-13T20:55:23.000Z","state":"GA","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["I am writing to formally dispute my loan debt due to a <em>breach</em> of my personal and financial <em>data</em>, <em>which</em> constitutes a violation of my rights under the Family Educational Rights and Privacy Act ( FERPA ). My sensitive information was <em>compromised</em> as part of the recent <em>data</em> <em>breach</em> involving XXXX XXXX and XXXX, <em>which</em> exposed personal and financial details without my authorization. This <em>breach</em> has caused significant harm and placed my financial <em>security</em> at serious risk."]},"sort":[21.448374,"12473373"]},{"_index":"complaint-public-v1","_id":"12131978","_score":21.440237,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : Equifax Data Breach Unauthorized Exposure of Personal Information Description : I recently learned about Equifaxs major data breach, which compromised the personal data of over XXXX XXXX consumers. However, I was never notified by Equifax about whether my personal data was included in this breach. \n\nUnder the Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681e ( b ), Equifax is legally required to maintain maximum possible accuracy and security of my consumer data. I have serious concerns that my Social Security number, financial records, and credit file may have been exposed without my consent, yet Equifax failed to provide transparency and notification.\n\nMy Specific Complaints Against Equifax : Failure to notify me if my personal data was breached Equifax has a legal duty to inform all affected consumers, yet I was never contacted.\n\nFailure to provide documentation or confirmation regarding my compromised data Equifax has not provided me with any records showing what information of mine was impacted.\n\nPotential unauthorized use of my credit file I have seen credit inquiries that I did not authorize, which may be connected to the breach.\n\nFailure to provide credit protection services Equifax has not offered identity theft monitoring or assistance, despite my potential exposure in their breach.","date_sent_to_company":"2025-02-25T23:22:01.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"33130","tags":null,"has_narrative":true,"complaint_id":"12131978","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-02-19T22:18:06.000Z","state":"FL","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Subject : Equifax <em>Data</em> <em>Breach</em> Unauthorized Exposure of Personal Information Description : I recently learned about Equifaxs major <em>data</em> <em>breach</em>, <em>which</em> <em>compromised</em> the personal <em>data</em> of over XXXX XXXX consumers. However, I was never notified by Equifax about whether my personal <em>data</em> was included in this <em>breach</em>. \n\nUnder the Fair Credit Reporting Act ( FCRA ) 15 U.S.C. 1681e ( b ), Equifax is legally required to maintain maximum possible accuracy and <em>security</em> of my consumer <em>data</em>."]},"sort":[21.440237,"12131978"]},{"_index":"complaint-public-v1","_id":"14124168","_score":21.424732,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I recently became aware that Nelnet, the current servicer of my student loan, is actively involved in a lawsuit regarding a significant data breach that compromised the personal and financial information of millions of borrowers. As a result, I am gravely concerned about the integrity, accuracy, and security of the data being reported by Nelnet on my credit file. \nDue to the ongoing investigation and lawsuit regarding Nelnets mishandling of sensitive personal informationincluding names, Social Security numbers, account details, and financial dataI am formally requesting : An immediate investigation into the legitimacy, accuracy, and security of this account. \n\n\nThe temporary or permanent removal of this account from my credit file pending investigation, in accordance with the Fair Credit Reporting Act ( FCRA ), which gives consumers the right to dispute any inaccurate or questionable information on their credit reports. \n\n\nVerification of Nelnets authority and accuracy in reporting this debt, especially in light of the active data breach, which may have resulted in unauthorized activity or identity compromise. \n\n\nI have enclosed a copy of my government-issued ID and a utility bill for identity verification purposes.","date_sent_to_company":"2025-06-18T00:15:27.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"35806","tags":null,"has_narrative":true,"complaint_id":"14124168","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Nelnet, Inc.","date_received":"2025-06-17T23:57:43.000Z","state":"AL","company_public_response":null,"sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["I recently became aware that Nelnet, the current servicer of my student loan, is actively involved in a lawsuit regarding a significant <em>data</em> <em>breach</em> that <em>compromised</em> the personal and financial information of millions of borrowers. As a result, I am gravely concerned about the integrity, accuracy, and <em>security</em> of the <em>data</em> being reported by Nelnet on my credit file."]},"sort":[21.424732,"14124168"]},{"_index":"complaint-public-v1","_id":"12473641","_score":21.406178,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am writing to formally dispute my loan debt due to a breach of my personal and financial data, which constitutes a violation of my rights under the Family Educational Rights and Privacy Act ( FERPA ). My sensitive information was compromised as part of the recent data breach involving XXXX XXXX and DOGE, which exposed personal and financial details without my authorization. This breach has caused significant harm and placed my financial security at serious risk.","date_sent_to_company":"2025-03-13T21:16:26.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"30318","tags":null,"has_narrative":true,"complaint_id":"12473641","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-03-13T21:15:50.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["I am writing to formally dispute my loan debt due to a <em>breach</em> of my personal and financial <em>data</em>, <em>which</em> constitutes a violation of my rights under the Family Educational Rights and Privacy Act ( FERPA ). My sensitive information was <em>compromised</em> as part of the recent <em>data</em> <em>breach</em> involving XXXX XXXX and DOGE, <em>which</em> exposed personal and financial details without my authorization. This <em>breach</em> has caused significant harm and placed my financial <em>security</em> at serious risk."]},"sort":[21.406178,"12473641"]},{"_index":"complaint-public-v1","_id":"12473640","_score":21.406178,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am writing to formally dispute my loan debt due to a breach of my personal and financial data, which constitutes a violation of my rights under the Family Educational Rights and Privacy Act ( FERPA ). My sensitive information was compromised as part of the recent data breach involving XXXX XXXX and DOGE, which exposed personal and financial details without my authorization. This breach has caused significant harm and placed my financial security at serious risk.","date_sent_to_company":"2025-03-13T21:16:27.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"30318","tags":null,"has_narrative":true,"complaint_id":"12473640","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-03-13T21:15:50.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["I am writing to formally dispute my loan debt due to a <em>breach</em> of my personal and financial <em>data</em>, <em>which</em> constitutes a violation of my rights under the Family Educational Rights and Privacy Act ( FERPA ). My sensitive information was <em>compromised</em> as part of the recent <em>data</em> <em>breach</em> involving XXXX XXXX and DOGE, <em>which</em> exposed personal and financial details without my authorization. This <em>breach</em> has caused significant harm and placed my financial <em>security</em> at serious risk."]},"sort":[21.406178,"12473640"]},{"_index":"complaint-public-v1","_id":"14771736","_score":21.379143,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On XXXX XXXX XXXX XXXX suffered a data breach in which my information was leaked. Previously a data breach at equifax was suffered as well. I was informed that my social security number, my home address even my email addresses and passwords were compromised. Theres account from XXXX XXXX, XXXX, and XXXX XXXX that I do not recognize.","date_sent_to_company":"2025-07-21T19:56:21.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"080XX","tags":null,"has_narrative":true,"complaint_id":"14771736","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-07-21T19:20:37.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["On XXXX XXXX XXXX XXXX suffered a <em>data</em> <em>breach</em> in <em>which</em> my information was leaked. Previously a <em>data</em> <em>breach</em> at equifax was suffered as well. I was informed that my social <em>security</em> number, my home address even my email addresses and passwords were <em>compromised</em>. Theres account from XXXX XXXX, XXXX, and XXXX XXXX that I do not recognize."]},"sort":[21.379143,"14771736"]},{"_index":"complaint-public-v1","_id":"11546093","_score":21.342863,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I was directly impacted by the Equifax data breach, which compromised my sensitive personal information, including Social Security number and credit card information. Despite Equifaxs assurances of safeguarding consumer data, their failure to implement adequate security measures led to this significant breach.\n\nFollowing the breach, I contacted Equifax to request : Information about the extent of the breach and how my data was affected.\n\nDetails on the steps they were taking to resolve the situation and protect my data. \nInformation on remedies or compensation for affected individuals. \n\nUnfortunately, Equifax did not provide adequate responses or transparency. This breach has caused significant financial and emotional stress, as I have incurred costs for credit monitoring and identity theft protection to mitigate potential risks. \n\nI am requesting that Equifax address their failure to safeguard consumer data, provide appropriate compensation for the financial and emotional damages I have experienced, and implement stronger security measures to prevent such incidents in the future.","date_sent_to_company":"2025-01-15T23:04:53.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"351XX","tags":null,"has_narrative":true,"complaint_id":"11546093","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-01-15T22:58:08.000Z","state":"AL","company_public_response":null,"sub_issue":"Didn't receive services that were advertised"},"highlight":{"complaint_what_happened":["I was directly impacted by the Equifax <em>data</em> <em>breach</em>, <em>which</em> <em>compromised</em> my sensitive personal information, including Social <em>Security</em> number and credit card information. Despite Equifaxs assurances of safeguarding consumer <em>data</em>, their failure to implement adequate <em>security</em> measures led to this significant <em>breach</em>.\n\nFollowing the <em>breach</em>, I contacted Equifax to request : Information about the extent of the <em>breach</em> and how my <em>data</em> was affected."]},"sort":[21.342863,"11546093"]},{"_index":"complaint-public-v1","_id":"10864395","_score":21.262705,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am a victim of a data breach that occurred on XX/XX/. This breach resulted in the unauthorized access and exposure of my personal information, including [ specify compromised data, such as Social Security Number, financial details, or other sensitive information ]. \n\nI became aware of this incident through notification from the affected company or suspicious account activity. Since the breach, I have been at risk of identity theft and fraudulent activity, which has caused significant concern regarding my financial and personal security. \n\nI request immediate assistance in addressing and resolving any unauthorized actions or inquiries related to this breach. Thank you","date_sent_to_company":"2024-11-20T22:26:55.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"10037","tags":null,"has_narrative":true,"complaint_id":"10864395","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-11-20T21:54:14.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["I am a victim of a <em>data</em> <em>breach</em> that occurred on XX/XX/. This <em>breach</em> resulted in the unauthorized access and exposure of my personal information, including [ specify <em>compromised</em> <em>data</em>, such as Social <em>Security</em> Number, financial details, or other sensitive information ]. \n\nI became aware of this incident through notification from the affected company or suspicious account activity."]},"sort":[21.262705,"10864395"]},{"_index":"complaint-public-v1","_id":"12541519","_score":21.261011,"_source":{"product":"Student loan","complaint_what_happened":"I am writing to formally file a complaint regarding a breach of my personal information and the potential compromise of my financial security. Specifically, I have reason to believe that DOGE improperly gained access to my personal and financial aid information on XX/XX/year> through the Department of Education. This unauthorized access has resulted in my sensitive data being compromised, raising serious concerns about privacy violations and data security. \n\nI obtained financial aid in good faith, expecting my personal information to remain confidential and protected under applicable laws and regulations. However, due to this breach, my private information is now at risk, which not only exposes me to potential fraud but also undermines my ability to manage my financial obligations securely.","date_sent_to_company":"2025-03-18T17:34:54.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"984XX","tags":null,"has_narrative":true,"complaint_id":"12541519","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"MOHELA","date_received":"2025-03-18T17:10:53.000Z","state":"WA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Trouble with how payments are being handled"},"highlight":{"complaint_what_happened":["I am writing to formally file a complaint regarding a <em>breach</em> of my personal information and the potential <em>compromise</em> of my financial <em>security</em>. Specifically, I have reason to believe that DOGE improperly gained access to my personal and financial aid information on XX/XX/year> through the Department of Education. This unauthorized access has resulted in my sensitive <em>data</em> being <em>compromised</em>, raising serious concerns about privacy violations and <em>data</em> <em>security</em>."]},"sort":[21.261011,"12541519"]},{"_index":"complaint-public-v1","_id":"2662178","_score":21.245697,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"My information was compromised due to the Equifax data breach. XXXX shows that my SOC and last name are able to be cross referenced with the data that was stolen during the breach. \n\nSo far, I 've placed fraud alerts on all three major credit reporting bureaus and credit freezes as well for additional security, all of which I have had to pay out of pocket for.","date_sent_to_company":"2017-09-09T19:01:55.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"33596","tags":null,"has_narrative":true,"complaint_id":"2662178","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-09-09T18:52:14.000Z","state":"FL","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["My information was <em>compromised</em> due to the Equifax <em>data</em> <em>breach</em>. XXXX shows that my SOC and last name are able to be cross referenced with the <em>data</em> that was stolen during the <em>breach</em>. \n\nSo far, I 've placed fraud alerts on all three major credit reporting bureaus and credit freezes as well for additional <em>security</em>, all of <em>which</em> I have had to pay out of pocket for."]},"sort":[21.245697,"2662178"]},{"_index":"complaint-public-v1","_id":"10868813","_score":21.236347,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am a victim of a data breach that occurred on XX/XX/year>. This breach resulted in the unauthorized access and exposure of my personal information, including [ specify compromised data, such as Social Security Number, financial details, or other sensitive information ].\n\nI became aware of this incident through notification from the affected company or suspicious account activity. Since the breach, I have been at risk of identity theft and fraudulent activity, which has caused significant concern regarding my financial and personal security. \n\nI request immediate assistance in addressing and resolving any unauthorized actions or inquiries related to this breach. Thank you","date_sent_to_company":"2024-11-20T22:27:19.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"10037","tags":null,"has_narrative":true,"complaint_id":"10868813","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-11-20T22:27:05.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["I am a victim of a <em>data</em> <em>breach</em> that occurred on XX/XX/year>. This <em>breach</em> resulted in the unauthorized access and exposure of my personal information, including [ specify <em>compromised</em> <em>data</em>, such as Social <em>Security</em> Number, financial details, or other sensitive information ].\n\nI became aware of this incident through notification from the affected company or suspicious account activity."]},"sort":[21.236347,"10868813"]},{"_index":"complaint-public-v1","_id":"12913955","_score":21.191269,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am writing to express serious concern regarding the exposure of my personal information as a result of a data breach involving XXXX. I recently became aware that my sensitive information, including my Social Security number and other personal identifiers, have been compromised due to this incident. I am writing to formally dispute inaccurate and potentially fraudulent information on my XXXX credit report as a result of being a victim of a data breach. \nMy personal information was compromised in a data breach, which I have led to unauthorized accounts associated with my credit file. I am kindly requesting that the CFPB investigate XXXX and remove any items that are not directly authorized or initiated by me. All listed accounts to be blocked and deleted from the company XXXX. \nKIKOFF LENDING LLC","date_sent_to_company":"2025-04-10T23:35:38.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"20016","tags":"Servicemember","has_narrative":true,"complaint_id":"12913955","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Kikoff Inc.","date_received":"2025-04-10T22:49:41.000Z","state":"DC","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["I am writing to express serious concern regarding the exposure of my personal information as a result of a <em>data</em> <em>breach</em> involving XXXX. I recently became aware that my sensitive information, including my Social <em>Security</em> number and other personal identifiers, have been <em>compromised</em> due to this incident. I am writing to formally dispute inaccurate and potentially fraudulent information on my XXXX credit report as a result of being a victim of a <em>data</em> <em>breach</em>."]},"sort":[21.191269,"12913955"]},{"_index":"complaint-public-v1","_id":"13707474","_score":21.186096,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"In or about XXXX, XXXX, XXXX, I was recently notified that my personal information was involved in a data breach, which I believe has resulted in the unauthorized use or potential misuse of my data. I became aware of this breach through email notification from a company, a letter from a data holder, which indicated that my sensitive dataincluding my full name, address, phone number, email address, and potentially my Social Security number and financial account detailsmay have been compromised.","date_sent_to_company":"2025-05-25T13:13:33.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"21122","tags":null,"has_narrative":true,"complaint_id":"13707474","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-05-25T13:13:10.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["In or about XXXX, XXXX, XXXX, I was recently notified that my personal information was involved in a <em>data</em> <em>breach</em>, <em>which</em> I believe has resulted in the unauthorized use or potential misuse of my <em>data</em>. I became aware of this <em>breach</em> through email notification from a company, a letter from a <em>data</em> holder, <em>which</em> indicated that my sensitive dataincluding my full name, address, phone number, email address, and potentially my Social <em>Security</em> number and financial account detailsmay have been <em>compromised</em>."]},"sort":[21.186096,"13707474"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":3785,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":3785}]}},"product":{"doc_count":3785,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":2641,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":2631},{"key":"Other personal consumer report","doc_count":10}]}},{"key":"Credit reporting, credit repair services, 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