{"took":295,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":1070,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"6987878","_score":19.580479,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"in regards to the open request for relief for the wells fargo credit card i have attached recent gas and electric bills that have caused my fixed XXXX income to no longer be able to maintain payments. I am the sole provider of the household and my fixed income is no longer enough. I am trying to secure work but the current debt has caused me to fail a financial background check for a security clearance. The attached bills are in the name of my wife.","date_sent_to_company":"2023-05-17T10:11:53.000Z","issue":"Struggling to pay your bill","sub_product":"General-purpose credit card or charge card","zip_code":"XXXXX","tags":"Servicemember","has_narrative":true,"complaint_id":"6987878","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-05-17T10:04:59.000Z","state":"AE","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company won't work with you while you're going through financial hardship"},"highlight":{"complaint_what_happened":["in regards to the open request for relief for the wells fargo credit <em>card</em> i have attached <em>recent</em> gas and electric <em>bills</em> that have caused my fixed XXXX income to no longer be able to maintain payments. I am the sole provider of the household and my fixed income is no longer enough. I am trying to secure work but the <em>current</em> debt has caused me to fail a financial background check for a <em>security</em> clearance. The attached <em>bills</em> are in the name of my wife."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"issue":["Struggling to pay your <em>bill</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"],"sub_issue":["Credit <em>card</em> company won't work with you while you're going through financial hardship"]},"sort":[19.580479,"6987878"]},{"_index":"complaint-public-v1","_id":"5224805","_score":19.568748,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have contacted LexisNexis via their email at consumer.documents@LexisNexis.com and provided them with authentication documents including my driver 's license, social security card, and a recent utility bill for my current address. I have attached them here as well. \n\nI am needing them to update my business phone number for my business called XXXX XXXX XXXX XXXX. The correct and current phone number is XXXX.","date_sent_to_company":"2022-02-15T23:15:23.000Z","issue":"Incorrect information on your report","sub_product":"Other personal consumer report","zip_code":"92604","tags":null,"has_narrative":true,"complaint_id":"5224805","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2022-02-15T23:08:33.000Z","state":"CA","company_public_response":null,"sub_issue":"Information is incorrect"},"highlight":{"complaint_what_happened":["I have contacted LexisNexis via their email at consumer.documents@LexisNexis.com and provided them with authentication documents including my driver 's license, social <em>security</em> <em>card</em>, and a <em>recent</em> utility <em>bill</em> for my <em>current</em> address. I have attached them here as well. \n\nI am needing them to update my business phone number for my business called XXXX XXXX XXXX XXXX. The correct and <em>current</em> phone number is XXXX."]},"sort":[19.568748,"5224805"]},{"_index":"complaint-public-v1","_id":"10108469","_score":19.375319,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On XX/XX/XXXX, I mailed a dispute letter to Equifax via USPS certified mail ( tracking # XXXX XXXX XXXX XXXX XXXX XXXX ), requesting an investigation into inaccurate items on my credit report, as well as incorrect personal information. To assist Equifax in verifying my identity and address, I included a copy of my photo ID, social security card, and a recent bill with my current address.\n\nDespite providing a copy of my photo ID, social security card, and recent bill with my current address to help Equifax verify my identity and address, I received a response from Equifax dated XX/XX/XXXX, stating that they were not able to locate my file. The documents they requested were already included in the dispute letter that I mailed to them. This response indicates a refusal to conduct an investigation into my disputed items.\n\nAccording to the Fair Credit Reporting Act ( FCRA ), if a consumer disputes the completeness or accuracy of any item of information in their file, the credit bureau must conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate. It appears that Equifax has violated my consumer rights by failing to conduct a reasonable investigation upon receipt of my dispute, as required by the FCRA.","date_sent_to_company":"2024-09-14T04:19:40.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"23602","tags":null,"has_narrative":true,"complaint_id":"10108469","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-09-14T04:16:38.000Z","state":"VA","company_public_response":null,"sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["To assist Equifax in verifying my identity and address, I included a copy of my photo ID, social <em>security</em> <em>card</em>, and a <em>recent</em> <em>bill</em> with my <em>current</em> address.\n\nDespite providing a copy of my photo ID, social <em>security</em> <em>card</em>, and <em>recent</em> <em>bill</em> with my <em>current</em> address to help Equifax verify my identity and address, I received a response from Equifax dated XX/XX/XXXX, stating that they were not able to locate my file."]},"sort":[19.375319,"10108469"]},{"_index":"complaint-public-v1","_id":"5012074","_score":19.110653,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XX/XX/2021, Lexisnexis I am responding to a email that is attached to this complaint. You asked me to send a clear copy of your driver license, social security card along with your most recent utility bill or credit card statement indicating your current address. I have attached my license, social sercurity and utility bill. I AM DISPUTING A BANKRUPTCY YOU HAVE ON FILE. I WANT TO KNOW THE SOURCE THAT GAVE LEXISNEXIS INFORMATION ABOUT MY BANKRUPTCY. MAIL ME THE THE SOURCE/COURT THAT LEXISNEXIS RECEIVED THE BANKRUPTCY FROM. Mail this informatio to XXXX XXXX XXXX, XXXX XXXX, SC XXXX","date_sent_to_company":"2021-12-15T17:30:04.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"29730","tags":null,"has_narrative":true,"complaint_id":"5012074","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2021-12-15T17:06:47.000Z","state":"SC","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["You asked me to send a clear copy of your driver license, social <em>security</em> <em>card</em> along with your most <em>recent</em> utility <em>bill</em> or credit <em>card</em> statement indicating your <em>current</em> address. I have attached my license, social sercurity and utility <em>bill</em>. I AM DISPUTING A BANKRUPTCY YOU HAVE ON FILE. I WANT TO KNOW THE SOURCE THAT GAVE LEXISNEXIS INFORMATION ABOUT MY BANKRUPTCY. MAIL ME THE THE SOURCE/COURT THAT LEXISNEXIS RECEIVED THE BANKRUPTCY FROM. Mail this informatio to XXXX XXXX XXXX, XXXX XXXX, SC XXXX"]},"sort":[19.110653,"5012074"]},{"_index":"complaint-public-v1","_id":"23131515","_score":18.894684,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"On XX/XX/XXXX, I applied for an automobile loan with PenFed and received an email notification that I had been prequalified. On XX/XX/XXXX, I was advised to upload documents including an identification and social security card. I was also informed by a gentlemen in PenFed Security that I did not need to upload a utility bill because the address that appeared on my PenFed profile and the credit application were the same, and my address was last updated and had not changed since XXXX. This representative stated that he would make a note on the account stating this fact. I spoke with this gentlemen XX/XX/XXXX between XXXX XXXX  and XXXX XXXX XXXX. I then uploaded the driver 's license and social security card multiple times. The first time I was informed that the documents were blurred and then I was told that the background could not be white. I then uploaded the documents again. This time, despite being told it was not necessary to upload the utility bill, I received an email from the XXXX XXXX, XXXX XXXX, stating \" In order for us to complete the verification of your address, please upload the most recent utility bill in full within the last XXXX  days. Utility bill must show your name, physical services address, and that its a current utility. '' This is contrary to what I had been told by another representative earlier. I explained to the representative that I did not have a utility bill to upload. Subsequently, I received multiple emails requesting Driver 's License, utility bill dated within the past XXXX  days, or current vehicle registration, current, non-expired U.S. government-issued ID, such as a driver 's license or passport, and Social Security Number . The Driver 's License and Social Security card were uploaded more than 9 times. Despite uploading these documents, and being advised that a utility bill was not needed, members of PenFed continued to request the same documents over and over again - to no end. Based on these series of events, I was prevented from moving forward with and participating in the loan process in a timely manner.","date_sent_to_company":"2026-06-11T22:06:53.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"23131515","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PENTAGON FEDERAL CREDIT UNION","date_received":"2026-06-11T21:34:12.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with signing the paperwork"},"highlight":{"complaint_what_happened":["I explained to the representative that I did not have a utility <em>bill</em> to upload. Subsequently, I received multiple emails requesting Driver 's License, utility <em>bill</em> dated within the past XXXX  days, or <em>current</em> vehicle registration, <em>current</em>, non-expired U.S. government-issued ID, such as a driver 's license or passport, and Social <em>Security</em> Number . The Driver 's License and Social <em>Security</em> <em>card</em> were uploaded more than 9 times."]},"sort":[18.894684,"23131515"]},{"_index":"complaint-public-v1","_id":"11068898","_score":18.53473,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am requesting the removal of my full birth year and Social Security number from my TransUnion credit file to enhance privacy and protect my personal information. \n\nI previously submitted documentation under Report Number XXXX, including : A copy of my drivers license A copy of my Social Security card A recent utility bill verifying my current address Despite providing all requested documents, I was informed that the submission was unacceptable. I am now resubmitting the necessary information and seeking confirmation that my request will be processed promptly. \n\nPlease confirm the removal of my birth year and Social Security number or specify if additional documentation is needed to complete this process.","date_sent_to_company":"2024-12-06T22:10:03.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"30058","tags":"Servicemember","has_narrative":true,"complaint_id":"11068898","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-12-06T21:33:42.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I am requesting the removal of my full birth year and Social <em>Security</em> number from my TransUnion credit file to enhance privacy and protect my personal information. \n\nI previously submitted documentation under Report Number XXXX, including : A copy of my drivers license A copy of my Social <em>Security</em> <em>card</em> A <em>recent</em> utility <em>bill</em> verifying my <em>current</em> address Despite providing all requested documents, I was informed that the submission was unacceptable."]},"sort":[18.53473,"11068898"]},{"_index":"complaint-public-v1","_id":"14907958","_score":18.514162,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"To Whom It May Concern : I am writing to formally request that you remove or lift any fraud alerts, blocks, or security freezes currently placed on my consumer file. These freezes are preventing me from opening bank accounts and credit card accounts, and they are severely impacting my ability to manage my financial life. \n\nPursuant to my rights under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., and other applicable consumer protection laws, I request that your agency : Remove or lift any fraud alerts, freezes, or other restrictions that are currently affecting access to or verification of my consumer file.\n\nUpdate my contact information on file to the following : Current Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Phone Number : ( XXXX ) XXXX To verify my identity and assist with this process, I have attached the following documents : A copy of my Drivers License with Current Address A recent Utility Bill with current address A copy of my Social Security Card","date_sent_to_company":"2025-07-28T00:48:19.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"90301","tags":null,"has_narrative":true,"complaint_id":"14907958","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-07-28T00:47:51.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Update my contact information on file to the following : <em>Current</em> Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Phone Number : ( XXXX ) XXXX To verify my identity and assist with this process, I have attached the following documents : A copy of my Drivers License with <em>Current</em> Address A <em>recent</em> Utility <em>Bill</em> with <em>current</em> address A copy of my Social <em>Security</em> <em>Card</em>"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[18.514162,"14907958"]},{"_index":"complaint-public-v1","_id":"14911982","_score":18.500465,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"To Whom It May Concern : I am writing to formally request that you remove or lift any fraud alerts, blocks, or security freezes currently placed on my consumer file. These freezes are preventing me from opening bank accounts and credit card accounts, and they are severely impacting my ability to manage my financial life. \n\nPursuant to my rights under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., and other applicable consumer protection laws, I request that your agency : Remove or lift any fraud alerts, freezes, or other restrictions that are currently affecting access to or verification of my consumer file.\n\nUpdate my contact information on file to the following : Current Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Phone Number : ( XXXX ) XXXX To verify my identity and assist with this process, I have attached the following documents : A copy of my Drivers License with Current Address A recent Utility Bill with current address A copy of my Social Security Card","date_sent_to_company":"2025-07-28T00:48:23.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"90301","tags":null,"has_narrative":true,"complaint_id":"14911982","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Early Warning Services, LLC","date_received":"2025-07-28T00:42:21.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Update my contact information on file to the following : <em>Current</em> Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Phone Number : ( XXXX ) XXXX To verify my identity and assist with this process, I have attached the following documents : A copy of my Drivers License with <em>Current</em> Address A <em>recent</em> Utility <em>Bill</em> with <em>current</em> address A copy of my Social <em>Security</em> <em>Card</em>"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[18.500465,"14911982"]},{"_index":"complaint-public-v1","_id":"14908543","_score":18.500465,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"To Whom It May Concern : I am writing to formally request that you remove or lift any fraud alerts, blocks, or security freezes currently placed on my consumer file. These freezes are preventing me from opening bank accounts and credit card accounts, and they are severely impacting my ability to manage my financial life. \n\nPursuant to my rights under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., and other applicable consumer protection laws, I request that your agency : Remove or lift any fraud alerts, freezes, or other restrictions that are currently affecting access to or verification of my consumer file.\n\nUpdate my contact information on file to the following : Current Address : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Phone Number : ( XXXX ) XXXX To verify my identity and assist with this process, I have attached the following documents : A copy of my Drivers License ( with current address ) A recent Utility Bill ( with current address ) A copy of my Social Security Card","date_sent_to_company":"2025-07-28T00:56:11.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"90301","tags":null,"has_narrative":true,"complaint_id":"14908543","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Giact Systems, LLC","date_received":"2025-07-28T00:49:32.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Update my contact information on file to the following : <em>Current</em> Address : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Phone Number : ( XXXX ) XXXX To verify my identity and assist with this process, I have attached the following documents : A copy of my Drivers License ( with <em>current</em> address ) A <em>recent</em> Utility <em>Bill</em> ( with <em>current</em> address ) A copy of my Social <em>Security</em> <em>Card</em>"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[18.500465,"14908543"]},{"_index":"complaint-public-v1","_id":"14907735","_score":18.49983,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"To Whom It May Concern : I am writing to formally request that you remove or lift any fraud alerts, blocks, or security freezes currently placed on my consumer file. These freezes are preventing me from opening bank accounts and credit card accounts, and they are severely impacting my ability to manage my financial life. \n\nPursuant to my rights under the Fair Credit Reporting Act ( FCRA ), XXXX U.S.C. XXXX et seq., and other applicable consumer protection laws, I request that your agency : Remove or lift any fraud alerts, freezes, or other restrictions that are currently affecting access to or verification of my consumer file. \n\nUpdate my contact information on file to the following : Current Address : XXXX XXXX XXXX  XXXX XXXX, XXXX XXXX, XXXX, CA XXXX Phone Number : ( XXXX ) XXXX To verify my identity and assist with this process, I have attached the following documents : A copy of my Drivers License ( with current address ) A recent Utility Bill ( with current address ) A copy of my Social Security Card","date_sent_to_company":"2025-07-28T00:56:11.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"90301","tags":null,"has_narrative":true,"complaint_id":"14907735","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-07-28T00:55:46.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Update my contact information on file to the following : <em>Current</em> Address : XXXX XXXX XXXX  XXXX XXXX, XXXX XXXX, XXXX, CA XXXX Phone Number : ( XXXX ) XXXX To verify my identity and assist with this process, I have attached the following documents : A copy of my Drivers License ( with <em>current</em> address ) A <em>recent</em> Utility <em>Bill</em> ( with <em>current</em> address ) A copy of my Social <em>Security</em> <em>Card</em>"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[18.49983,"14907735"]},{"_index":"complaint-public-v1","_id":"14907959","_score":18.495361,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"To Whom It May Concern : I am writing to formally request that you remove or lift any fraud alerts, blocks, or security freezes currently placed on my consumer file. These freezes are preventing me from opening bank accounts and credit card accounts, and they are severely impacting my ability to manage my financial life. \n\nPursuant to my rights under the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq., and other applicable consumer protection laws, I request that your agency : Remove or lift any fraud alerts, freezes, or other restrictions that are currently affecting access to or verification of my consumer file.\n\nUpdate my contact information on file to the following : Current Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Phone Number : ( XXXX ) XXXX To verify my identity and assist with this process, I have attached the following documents : A copy of my Drivers License with Current Address A recent Utility Bill with current address A copy of my Social Security Card","date_sent_to_company":"2025-07-28T00:48:19.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"90301","tags":null,"has_narrative":true,"complaint_id":"14907959","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Fidelity National Information Services, Inc. (FNIS)","date_received":"2025-07-28T00:47:51.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Update my contact information on file to the following : <em>Current</em> Address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Phone Number : ( XXXX ) XXXX To verify my identity and assist with this process, I have attached the following documents : A copy of my Drivers License with <em>Current</em> Address A <em>recent</em> Utility <em>Bill</em> with <em>current</em> address A copy of my Social <em>Security</em> <em>Card</em>"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[18.495361,"14907959"]},{"_index":"complaint-public-v1","_id":"1777253","_score":17.7905,"_source":{"product":"Credit reporting","complaint_what_happened":"I was denied online a copy of my credit report as they said they could not verify my identity ( I believe this is due to confusion with my son 's Texas address which appears to be reported as an address I have lived at [ I have not lived there ever ). I filled out their mail form as requested. I got back a response again asking me to verify my information with full name, SS #, complete addresses for the past 2 years, DOB, copy of driver 's license, and a copy of a recent utility bill. I responded again by using their required form, sending them a photocopy of my current Georgia drivers license, a photocopy of my social security card, a photocopy of my current electric bill, and on thier required form my addresses for the past 5 years, my SS #, full name, & DOB. As a response, I got back the SAME canned form asking for the same identification information again! \nWhat did they do with the photocopies of my drivers license, social security card, electric bill and other information? I provided each item on their list and checked it off, and even sent back the list with the required information to show I had provided it. I also stamped my current name and address on the front & back of each submitted item, so if it got separated it could be easily identified. What has happened to my information that I submitted to EXPERIAN? Why can they not get this corrected? I feel like I am in an infinite loop! My credit card was recently hacked and I need to see my report!","date_sent_to_company":"2016-02-08T17:03:06.000Z","issue":"Unable to get credit report/credit score","sub_product":null,"zip_code":"316XX","tags":"Older American","has_narrative":true,"complaint_id":"1777253","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2016-02-08T17:03:05.000Z","state":"GA","company_public_response":"Company chooses not to provide a public response","sub_issue":"Problem getting my free annual report"},"highlight":{"complaint_what_happened":["I got back a response again asking me to verify my information with full name, SS #, complete addresses for the past 2 years, DOB, copy of driver 's license, and a copy of a <em>recent</em> utility <em>bill</em>. I responded again by using their required form, sending them a photocopy of my <em>current</em> Georgia drivers license, a photocopy of my social <em>security</em> <em>card</em>, a photocopy of my <em>current</em> electric <em>bill</em>, and on thier required form my addresses for the past 5 years, my SS #, full name, & DOB."]},"sort":[17.7905,"1777253"]},{"_index":"complaint-public-v1","_id":"10347087","_score":17.73174,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I contacted Experian via certified mail on XX/XX/year>, and XX/XX/year>, but have not received any response or update regarding either letter. These communications included personal documents intended to verify my identity and facilitate updates to my credit report. I provided my State ID, Social Security Card, and a recent internet bill that includes my address. \n\nI am currently awaiting the unlocking of my credit file, as I do not have access to my credit report. Please unlock my credit report and address both CFPB reports that were mailed to you.","date_sent_to_company":"2024-10-04T18:33:56.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"11231","tags":null,"has_narrative":true,"complaint_id":"10347087","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-10-04T18:06:47.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem getting your free annual credit report"},"highlight":{"complaint_what_happened":["I provided my State ID, Social <em>Security</em> <em>Card</em>, and a <em>recent</em> internet <em>bill</em> that includes my address. \n\nI am <em>currently</em> awaiting the unlocking of my credit file, as I do not have access to my credit report. Please unlock my credit report and address both CFPB reports that were mailed to you."]},"sort":[17.73174,"10347087"]},{"_index":"complaint-public-v1","_id":"10110063","_score":17.73174,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On XX/XX/year>, I mailed a dispute letter to Equifax requesting a detailed description of the reinvestigation procedures for items they had verified as accurate on my credit report. I included the necessary documentation, such as my photo ID, social security card, and a recent bill with my current address to ensure proper identification. \n\nTo date, I have not received any response from Equifax regarding this dispute. According to the Fair Credit Reporting Act ( FCRA ), if a consumer disputes the accuracy or completeness of any item in their credit report, the credit bureau is required to conduct a reasonable reinvestigation and provide information on their procedures.","date_sent_to_company":"2024-09-13T22:46:29.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"78114","tags":null,"has_narrative":true,"complaint_id":"10110063","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-09-13T22:42:19.000Z","state":"TX","company_public_response":null,"sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["I included the necessary documentation, such as my photo ID, social <em>security</em> <em>card</em>, and a <em>recent</em> <em>bill</em> with my <em>current</em> address to ensure proper identification. \n\nTo date, I have not received any response from Equifax regarding this dispute. According to the Fair Credit Reporting Act ( FCRA ), if a consumer disputes the accuracy or completeness of any item in their credit report, the credit bureau is required to conduct a reasonable reinvestigation and provide information on their procedures."]},"sort":[17.73174,"10110063"]},{"_index":"complaint-public-v1","_id":"10109462","_score":17.495802,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On XX/XX/year>, I mailed a dispute letter to TransUnion requesting a detailed description of the reinvestigation procedures for items they had verified as accurate on my credit report. I included my photo ID, social security card, and a recent bill with my current address to verify my identity and ensure proper handling of the request. \n\nAs of today, I have not received any response from TransUnion regarding my dispute. Under the Fair Credit Reporting Act ( FCRA ), TransUnion is required to conduct a reasonable reinvestigation and provide an explanation of their procedures when a consumer disputes the accuracy of items on their credit report.","date_sent_to_company":"2024-09-13T22:55:00.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"78114","tags":null,"has_narrative":true,"complaint_id":"10109462","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-09-13T22:52:25.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["I included my photo ID, social <em>security</em> <em>card</em>, and a <em>recent</em> <em>bill</em> with my <em>current</em> address to verify my identity and ensure proper handling of the request. \n\nAs of today, I have not received any response from TransUnion regarding my dispute. Under the Fair Credit Reporting Act ( FCRA ), TransUnion is required to conduct a reasonable reinvestigation and provide an explanation of their procedures when a consumer disputes the accuracy of items on their credit report."]},"sort":[17.495802,"10109462"]},{"_index":"complaint-public-v1","_id":"3147944","_score":17.17513,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I have contacted Nordstrom multiple times pertaining to this issue. I was advised that I was approved for the Nordstrom Visa but since I had to implement a Fraud Alert due to the most recent XXXX   breach. I had the great opportunity of speaking with someone in upper management in the corporate office and when speaking with a customer service representative and a manager I was advised that all Nordstrom card service needs to do is verify my identity. In doing so I sent front and back copy of a current Florida state drivers license current front and back copy of my Social Security card and a current utility bill showing my name on the bill as living at my current address and I have done this more than three times and in spite of doing so and complying with what they requested taking time out of my busy schedule. I sent them the documents requested well on XX/XX/2019 I have enclosed a letter that is basically the notice that Nordstrom card services to receive my complaint with the consumer financial protection bureau. When a consumer gives information such as their employer and in my case I am a XXXX I believe I have been discriminated against against the fair credit lending act there should be absolutely no discrimination based upon spiritual or religious affiliation or organization. That being on my application and through conversation I am being discriminated against by Nordstrom card service to receive the visa card that I shouldve received because Nordstrom card services received the documents clear as day in fact I believe in color that they requested. Since Nordstrom has merged with TD Bank they had been the worst and out of compliance of the fair lending act.","date_sent_to_company":"2019-02-10T06:34:33.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"333XX","tags":null,"has_narrative":true,"complaint_id":"3147944","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TD BANK US HOLDING COMPANY","date_received":"2019-02-10T06:21:35.000Z","state":"FL","company_public_response":null,"sub_issue":"Delay in processing application"},"highlight":{"complaint_what_happened":["In doing so I sent front and back copy of a <em>current</em> Florida state drivers license <em>current</em> front and back copy of my Social <em>Security</em> <em>card</em> and a <em>current</em> utility <em>bill</em> showing my name on the <em>bill</em> as living at my <em>current</em> address and I have done this more than three times and in spite of doing so and complying with what they requested taking time out of my busy schedule."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"issue":["Getting a credit <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"]},"sort":[17.17513,"3147944"]},{"_index":"complaint-public-v1","_id":"15195475","_score":17.156713,"_source":{"product":"Debt or credit management","complaint_what_happened":"Dear Sir/Madam, I am writing to formally request an urgent review and correction of my credit file. I recently applied for a credit card with XXXX XXXX but was informed that my application could not be processed due to an alert from TransUnion indicating either a deceased status or an inability to verify my identity. \n\nUpon further investigation, I discovered that my credit file contains incorrect and outdated information, specifically regarding my Social Security Number ( SSN ). Please note that my SSN was officially issued on XX/XX/year>, and it should now be correctly reflected in your records. The SSN currently associated with my credit file in Transunion is incorrect. My correct SSN ends in XXXX. \n\nTo facilitate the correction, I contacted TransUnion customer service and was advised to file a complaint with the Consumer Financial Protection Bureau ( CFPB ), as my spouse had successfully done in a similar situation previously. \n\nI am now sending a copy of my Social Security card, a recent utility bill, and a valid form of identification to support this request. The current status is preventing me from accessing essential financial services and may negatively affect my creditworthiness in the long term.","date_sent_to_company":"2025-08-10T16:39:32.000Z","issue":"Problem with customer service","sub_product":"Credit repair services","zip_code":"07731","tags":null,"has_narrative":true,"complaint_id":"15195475","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-08-10T16:22:09.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["The SSN <em>currently</em> associated with my credit file in Transunion is incorrect. My correct SSN ends in XXXX. \n\nTo facilitate the correction, I contacted TransUnion customer service and was advised to file a complaint with the Consumer Financial Protection Bureau ( CFPB ), as my spouse had successfully done in a similar situation previously. \n\nI am now sending a copy of my Social <em>Security</em> <em>card</em>, a <em>recent</em> utility <em>bill</em>, and a valid form of identification to support this request."]},"sort":[17.156713,"15195475"]},{"_index":"complaint-public-v1","_id":"14822845","_score":17.155785,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Dear Equifax Dispute Department, I am writing in response to your XX/XX/XXXX letter regarding my recent request to dispute inaccurate information on my credit file. As instructed, I am submitting the required documentation to verify my identity and current address. Enclosed you will find : A copy of my Social Security card ( Category XXXX : Identification ) A recent utility bill from XXXX XXXX listing my current address ( Category XXXX : Current Address ) Additionally, I am enclosing XXXX ( XXXX ) Fraud Affidavit Reports that detail fraudulent accounts that were opened in my name without my knowledge or consent. These accounts were the result of identity theft and I dispute their inclusion on any credit profile associated with me. \n\nPursuant to the Fair Credit Reporting Act ( FCRA ) 605B, I formally request that Equifax : 1. Block and permanently delete all fraudulent accounts listed in the enclosed affidavits from my credit file. These accounts were not authorized by me and are the result of identity theft. \nXXXX. Remove and delete any duplicate or unauthorized credit profiles associated with my name or Social Security number, including any accounts or profiles tied to the email address XXXX. I previously contacted Equifax by phone on Thursday and requested immediate deletion of this email and any associated compromised profiles. \nXXXX. Ensure that only XXXX valid profile remains : Email : XXXX Phone : ( XXXX ) XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX Furthermore, under the FCRA 609 ( e ), I request : Free credit monitoring services for a minimum of XXXX year, due to the proven identity theft. \nDaily access to my credit file for the next 12 months to monitor for additional fraud or unauthorized activity. \n\nPlease ensure this request and supporting documents are handled with urgency, and confirm receipt in writing to my mailing address above or via my confirmed email. \n\nThank you for your prompt attention to this matter. \n\nSincerely, XXXX XXXX Enclosures : Copy of Social Security Card Spectrum Utility Bill ( Current Address ) XXXX Fraud Affidavit Reports Original Correspondence","date_sent_to_company":"2025-07-24T10:01:07.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"90068","tags":"Older American","has_narrative":true,"complaint_id":"14822845","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-07-24T08:14:39.000Z","state":"CA","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["Sincerely, XXXX XXXX Enclosures : Copy of Social <em>Security</em> <em>Card</em> Spectrum Utility <em>Bill</em> ( <em>Current</em> Address ) XXXX Fraud Affidavit Reports Original Correspondence"]},"sort":[17.155785,"14822845"]},{"_index":"complaint-public-v1","_id":"13055369","_score":17.060429,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On XX/XX/2025, I mailed a dispute letter to Experian via USPS certified mail ( tracking number # XXXX ) requesting an investigation into inaccurate items on my credit report, including unauthorized inquiries and incorrect personal information. To aid in verifying my identity, I included a copy of my photo ID, Social Security card, and a recent utility bill with my current address. The letter clearly outlined the disputed items and requested a reinvestigation as required under the Fair Credit Reporting Act ( FCRA ). \nOn XX/XX/2025, I received a response from Experian stating : We received a recent request regarding your credit information that does not appear to have been sent directly by you or to be authorized by you. As a precautionary measure, we have not taken any action on your alleged request. \nUnder the FCRA ( 15 U.S.C. 1681i ), Experian is required to conduct a reasonable reinvestigation of disputed information in a consumers file when notified of inaccuracies. By refusing to investigate my dispute without justification, Experian has violated my consumer rights and failed to comply with federal law. \nThis inaction has caused me ongoing harm, as the inaccurate information remains on my credit report, potentially affecting my creditworthiness and financial opportunities. \nTo support my claim, I have included a copy of my dispute letter along with identity verification documents ( photo ID, Social Security card, and utility bill ), USPS certified mail receipt, and Experians response letter dated XX/XX/2025.","date_sent_to_company":"2025-04-18T19:04:38.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"125XX","tags":null,"has_narrative":true,"complaint_id":"13055369","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-04-18T18:58:40.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["To aid in verifying my identity, I included a copy of my photo ID, Social <em>Security</em> <em>card</em>, and a <em>recent</em> utility <em>bill</em> with my <em>current</em> address. The letter clearly outlined the disputed items and requested a reinvestigation as required under the Fair Credit Reporting Act ( FCRA ). \nOn XX/XX/2025, I received a response from Experian stating : We received a <em>recent</em> request regarding your credit information that does not appear to have been sent directly by you or to be authorized by you."]},"sort":[17.060429,"13055369"]},{"_index":"complaint-public-v1","_id":"15767893","_score":16.975239,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am submitting this complaint because Equifax has failed to update my address on my credit report despite multiple requests. \n\nI first contacted Equifax by phone to request that my current address be added to my credit file. I was instructed to provide supporting documentation, which I did. I mailed/attached copies of my government-issued ID, Social Security card, and a recent utility bill reflecting my current address. \n\nXXXX XXXX XXXX XXXX XXXX XXXX FL XXXX Despite following their instructions and providing all required documentation, Equifax has not updated my credit report to reflect my address. This failure to maintain accurate and complete information is preventing me from having a fully accurate credit file. \n\nI am requesting that Equifax immediately update my credit report to include my address as provided in the documentation.","date_sent_to_company":"2025-09-06T18:26:51.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"33071","tags":null,"has_narrative":true,"complaint_id":"15767893","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-09-06T18:15:52.000Z","state":"FL","company_public_response":null,"sub_issue":"Information is missing that should be on the report"},"highlight":{"complaint_what_happened":["I first contacted Equifax by phone to request that my <em>current</em> address be added to my credit file. I was instructed to provide supporting documentation, which I did. I mailed/attached copies of my government-issued ID, Social <em>Security</em> <em>card</em>, and a <em>recent</em> utility <em>bill</em> reflecting my <em>current</em> address. \n\nXXXX XXXX XXXX XXXX XXXX XXXX FL XXXX Despite following their instructions and providing all required documentation, Equifax has not updated my credit report to reflect my address."]},"sort":[16.975239,"15767893"]},{"_index":"complaint-public-v1","_id":"4345627","_score":16.899298,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Experian makes it very difficult for people to place a credit freeze on their account. Rather than providing it as an option when you login to your Experian account ( as the other two credit bureaus do ), you have to go to an external site ( with no authentication ) and provide your information and PIN. When I tried this, it did not work. I instead received the message pasted at the end of this post. Experian obviously wants you to pay for a credit \" lock '', which is easy to place and remove when you login to your Experian account. Requiring people to fill out and mail a form via certified or regular mail is not free, as required by federal law. \n\nMESSAGE : \" To request a security freeze, send all of the requested information via certified or regular mail to Experian Security Freeze, XXXX. XXXX XXXX, XXXX, TX XXXX. Include your full name, with middle initial and generation, such as JR, SR, II, III, etc. ; Social Security number ; date of birth ( month, day and year ) ; current address, and previous addresses for the past two years. In addition, enclose one copy of a government issued identification card, such as a drivers license, state ID card, etc., and one copy of a utility bill, bank or insurance statement, etc. Make sure that each copy is legible, displays your name and current mailing address, and the date of issue ( statement dates must be recent ). ''","date_sent_to_company":"2021-05-03T17:00:32.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"786XX","tags":null,"has_narrative":true,"complaint_id":"4345627","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2021-05-03T16:41:01.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["In addition, enclose one copy of a government issued identification <em>card</em>, such as a drivers license, state ID <em>card</em>, etc., and one copy of a utility <em>bill</em>, bank or insurance statement, etc. Make sure that each copy is legible, displays your name and <em>current</em> mailing address, and the date of issue ( statement dates must be <em>recent</em> ). ''"],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[16.899298,"4345627"]},{"_index":"complaint-public-v1","_id":"4728038","_score":16.821705,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I, XXXX XXXX XXXX, am a victim of identity theft. I did not consent to, authorize, or benefit from the following accounts/inquiries. \n\nXXXX XXXX XXXX XXXX XXXX XXXX Attached below is a copy of my FTC Identity Theft report. I also have multiple addresses, names and employers on my consumer report that may be due to association with said fraudulent accounts. Please remove that false information as well.\n\nAlso attached below are copies of my drivers license, social security card and recent utility bill with my current address. I have also mailed each of the major 3 Consumer Reporting Agencies via certified mail on this matter. \nI fully authorize the CRAs and I am not an unauthorized third party.","date_sent_to_company":"2021-09-17T07:06:33.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"10026","tags":null,"has_narrative":true,"complaint_id":"4728038","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2021-09-17T02:46:26.000Z","state":"NY","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["Also attached below are copies of my drivers license, social <em>security</em> <em>card</em> and <em>recent</em> utility <em>bill</em> with my <em>current</em> address. I have also mailed each of the major 3 Consumer Reporting Agencies via certified mail on this matter. \nI fully authorize the CRAs and I am not an unauthorized third party."]},"sort":[16.821705,"4728038"]},{"_index":"complaint-public-v1","_id":"5958908","_score":16.816763,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On Friday, XXXX, I received a call from Capital One about an important message related to XXXX XXXX  credit card. I called the number on my credit card on Sunday, XXXX, to inquire. I was told by customer service that my account had been deactivated and in order to get it corrected I needed to send in a copy of the front and back of my state-issued ID, a copy of the front of my Social Security card , and a recent utility bill. Despite my repeated questions about why this was necessary a suitable response was never given. I even spoke with a supervisor but was told the system wouldn't allow her to tell me the issue until after I had submitted the requested information. Further compounding the problem, any current rewards I have earned by using the credit card are now frozen and no longer available to me. I called XXXX customer service but they said there was nothing they can do. Before I cancel the card I thought I would try this complaint service as a last option.","date_sent_to_company":"2022-09-07T19:33:17.000Z","issue":"Other features, terms, or problems","sub_product":"Store credit card","zip_code":"37027","tags":null,"has_narrative":true,"complaint_id":"5958908","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2022-09-07T19:20:56.000Z","state":"TN","company_public_response":null,"sub_issue":"Other problem"},"highlight":{"complaint_what_happened":["On Friday, XXXX, I received a call from Capital One about an important message related to XXXX XXXX  credit <em>card</em>. I called the number on my credit <em>card</em> on Sunday, XXXX, to inquire. I was told by customer service that my account had been deactivated and in order to get it corrected I needed to send in a copy of the front and back of my state-issued ID, a copy of the front of my Social <em>Security</em> <em>card</em> , and a <em>recent</em> utility <em>bill</em>."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"sub_product":["Store credit <em>card</em>"]},"sort":[16.816763,"5958908"]},{"_index":"complaint-public-v1","_id":"9179963","_score":16.815968,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On XX/XX/year>, I uploaded a dispute letter to Experian on their online portal requesting an investigation into inaccurate items on my credit report, as well as incorrect personal information. I took care to include a copy of my photo ID, social security card, and recent bill with my current address to assist Experian in verifying my identity and address. \n\nHowever, I did not receive a response from Experian with the investigation results. According to the Fair Credit Reporting Act ( FCRA ), if the completeness or accuracy of any item of information in a consumer 's file at a credit bureau is disputed by the consumer, the bureau must conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate. It is evident that Experian failed to fulfill this obligation by not conducting a reasonable investigation upon receipt of my dispute.","date_sent_to_company":"2024-06-05T14:55:17.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"10598","tags":null,"has_narrative":true,"complaint_id":"9179963","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-06-05T14:50:31.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["I took care to include a copy of my photo ID, social <em>security</em> <em>card</em>, and <em>recent</em> <em>bill</em> with my <em>current</em> address to assist Experian in verifying my identity and address. \n\nHowever, I did not receive a response from Experian with the investigation results."]},"sort":[16.815968,"9179963"]},{"_index":"complaint-public-v1","_id":"4728046","_score":16.815968,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I, XXXX XXXX XXXX, am a victim of identity theft. I did not consent to, authorize, or benefit from the following accounts/inquiries. \n\nXXXX XXXX XXXX XXXX XXXX XXXX Attached below is a copy of my FTC Identity Theft report. I also have multiple addresses, names and employers on my consumer report that may be due to association with said fraudulent accounts. Please remove that false information as well.\n\nAlso attached below are copies of my drivers license, social security card and recent utility bill with my current address. I have also mailed each of the major 3 Consumer Reporting Agencies via certified mail on this matter. \nI fully authorize the CRAs and I am not an unauthorized third party.","date_sent_to_company":"2021-09-17T07:06:46.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"10026","tags":null,"has_narrative":true,"complaint_id":"4728046","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2021-09-17T03:06:42.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["Also attached below are copies of my drivers license, social <em>security</em> <em>card</em> and <em>recent</em> utility <em>bill</em> with my <em>current</em> address. I have also mailed each of the major 3 Consumer Reporting Agencies via certified mail on this matter. \nI fully authorize the CRAs and I am not an unauthorized third party."]},"sort":[16.815968,"4728046"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":1070,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":1070}]}},"product":{"doc_count":1070,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":859,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":851},{"key":"Other personal consumer report","doc_count":8}]}},{"key":"Credit reporting, credit repair services, or other personal consumer reports","doc_count":88,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit 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