{"took":108,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":1839,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"3075194","_score":16.52502,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I attempted to logon to my account online the morning of XX/XX/2018 to pay my bill. I was unable to login due to new security measures enacted on the website. I attempted to reset my password, but was only given the option of providing a credit card number in order to reset it, which seems like a security risk as it did not appear the field was encrypted. I then contacted customer service to have them reset my password only to find out that they wanted me to provide them with my card number as well. I do not have the card, as I shredded the card a year ago as I no longer use it and to prevent unwanted purchases. However, I do still have a balance and wanted to pay my bill. The representative informed me that they will order me a new card and transferred me to the fraud department. The fraud department wanted me to provide them a reason why I wanted a new card ( due to lost/stolen cards ). I informed him that the card was neither lost nor stolen and I just wanted to reset my password. He then transferred me back to customer service and told me that it would be no problem to reset the password. The customer service rep again told me to provide him with the card number, which I said again why I did not have the card. I then said to just send me a new card so I can get the card and reset the password. The representative asked me my security questions, which I answered and then asked me for my bank account number. I was shocked to find out that they wanted my full bank account number that is at a different institution. At no time should one financial institution be asking me what another financial institution 's account number is for the purposes of verification, to me, that is a serious security risk. Once the card was issued, he told me to call back once the card is received as he could not reset the password even after the new card was issued. Sending a physical card to my house in order to reset a password on the website seems to be more of a security risk than it is to fully verify my identity over the phone. It should not be this difficult to be able to access my account to make payments and obtain statements.","date_sent_to_company":"2018-11-15T16:40:06.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"68134","tags":null,"has_narrative":true,"complaint_id":"3075194","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2018-11-15T16:10:33.000Z","state":"NE","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with customer service"},"highlight":{"complaint_what_happened":["Once the <em>card</em> was issued, he told me to call back once the <em>card</em> is received as he could not reset the password even after the new <em>card</em> was issued. Sending a physical <em>card</em> to my house in <em>order</em> to reset a password on the website seems to be more of a <em>security</em> risk than it is to fully <em>verify</em> my identity over the phone. It should not be this difficult to be able to access my <em>account</em> to make payments and obtain statements."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"]},"sort":[16.52502,"3075194"]},{"_index":"complaint-public-v1","_id":"4235956","_score":16.415928,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"PayPal requested a photograph of my Social Security Card in order to verify the account which I had with PayPal and used for over 10 years now. The company does not make it clear why the actual photograph of the Social Security Card needs to be transferred over the internet for such \" verification ''. Additionally I would like to observe that neither my bank ( both traditional banking checking account, and credit card services ), nor my retirement account brokerage firm, nor my employer have ever requested a photocopy of the Social Security Card.\n\nI had called PayPal to ask about this, the estimated hold time was 1-2 hours and the robotic system offered a call back. When the system called back ( at XXXX EST, XX/XX/2021 ) and I was connected to a live human agent the call was immediately disconnected after I inquired about the legitimacy of the request for photo of my Social Security Card.","date_sent_to_company":"2021-03-22T19:28:13.000Z","issue":"Other service problem","sub_product":"Domestic (US) money transfer","zip_code":"20785","tags":null,"has_narrative":true,"complaint_id":"4235956","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2021-03-22T19:01:53.000Z","state":"MD","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["PayPal requested a photograph of my Social <em>Security</em> <em>Card</em> in <em>order</em> to <em>verify</em> the <em>account</em> which I had with PayPal and used for over 10 years now. The company does not make it clear why the actual photograph of the Social <em>Security</em> <em>Card</em> needs to be transferred over the internet for such \" <em>verification</em> ''."]},"sort":[16.415928,"4235956"]},{"_index":"complaint-public-v1","_id":"7609926","_score":16.286343,"_source":{"product":"Checking or savings account","complaint_what_happened":"They would not close my account without verifying my social security number. Since they allowed my social security number to be used without my consent i did not feel comfortable handing over this information. They were able to obtain my address in order to send me the debit card, but would not verify my account with my address. They will not close my account that I did not open. \n\nI'm not sure how you can open an account in my name without verifying who i am, but won't allow me to close it.","date_sent_to_company":"2023-09-26T18:07:53.000Z","issue":"Opening an account","sub_product":"Checking account","zip_code":"21224","tags":null,"has_narrative":true,"complaint_id":"7609926","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Chime Financial Inc","date_received":"2023-09-26T18:03:35.000Z","state":"MD","company_public_response":null,"sub_issue":"Account opened without my consent or knowledge"},"highlight":{"complaint_what_happened":["They would not close my <em>account</em> without <em>verifying</em> my social <em>security</em> number. Since they allowed my social <em>security</em> number to be used without my consent i did not feel comfortable handing over this information. They were able to obtain my address in <em>order</em> to send me the debit <em>card</em>, but would not <em>verify</em> my <em>account</em> with my address. They will not close my <em>account</em> that I did not open. \n\nI'm not sure how you can open an <em>account</em> in my name without <em>verifying</em> who i am, but won't allow me to close it."],"product":["Checking or savings <em>account</em>"],"issue":["Opening an <em>account</em>"],"sub_product":["Checking <em>account</em>"],"sub_issue":["<em>Account</em> opened without my consent or knowledge"]},"sort":[16.286343,"7609926"]},{"_index":"complaint-public-v1","_id":"3894325","_score":16.222055,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"XX/XX/XXXX, XXXX XXXX. CST I made a payment to a merchant and they have additional security measures before they will finalize my order. One measure involves me providing a transaction number and verification number of the charge. They will not process my order until I obtain that from my card issuer, Chase. \n\nI called Chase card services to obtain my information concerning the transaction. I initially spoke with XXXX and was denied. I asked to escalate it to a supervisor and was connected after several minutes on hold to XXXX, credit card services. \n\nI was informed by both that I would not be able to get the transaction code or authorization number to my credit card charge. For security reasons, there is a different level of verification that would need to occur on the merchants side to be able to provide that information. \n\nMy transaction will be cancelled by the merchant within one business day and I will not receive an important order. \n\nI feel this is an Unfair business practice, under standards of UDAAP, for the following reasons : I do not have access to use my card without it being cancelled by the merchant. \n\nI am sustaining monetary injury and compensable time damages based on my inability to process this order or have access to my contractual credit line through Chase. \n\nI can not reasonably avoid this injury as evident with the calls I made to Chase card services. \n\nThere is no countervailing benefit for me to be denied this information as there is no risk in providing me this information on my own card account. \n\nWhen asked why it would be a problem for me to know about that information, they said it was a system limitation of Chase to provide that to me. \n\nI read the entirety of this complaint on the call with Chase and they confirmed all aspects of it's accuracy and affirmed their choice to prohibit me from my own account information.","date_sent_to_company":"2020-10-10T06:49:15.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"74701","tags":null,"has_narrative":true,"complaint_id":"3894325","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2020-10-10T06:33:49.000Z","state":"OK","company_public_response":null,"sub_issue":"Problem with customer service"},"highlight":{"complaint_what_happened":["CST I made a payment to a merchant and they have additional <em>security</em> measures before they will finalize my <em>order</em>. One measure involves me providing a transaction number and <em>verification</em> number of the charge. They will not process my <em>order</em> until I obtain that from my <em>card</em> issuer, Chase. \n\nI called Chase <em>card</em> services to obtain my information concerning the transaction. I initially spoke with XXXX and was denied."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"]},"sort":[16.222055,"3894325"]},{"_index":"complaint-public-v1","_id":"9907191","_score":15.812553,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"After a diligent review of my credit report I noticed several accounts that are not mine and incorrect information on my report. \n\nIn order to avoid any delays in processing and in the interest of transparency I have added my government photo ID, Proof of address and social security card to verify my identity.","date_sent_to_company":"2024-08-23T11:13:30.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"352XX","tags":null,"has_narrative":true,"complaint_id":"9907191","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-08-23T11:03:22.000Z","state":"AL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["After a diligent review of my credit report I noticed several <em>accounts</em> that are not mine and incorrect information on my report. \n\nIn <em>order</em> to avoid any delays in processing and in the interest of transparency I have added my government photo ID, Proof of address and social <em>security</em> <em>card</em> to <em>verify</em> my identity."]},"sort":[15.812553,"9907191"]},{"_index":"complaint-public-v1","_id":"14846492","_score":15.81145,"_source":{"product":"Checking or savings account","complaint_what_happened":"I received a call on XX/XX/XXXX at XXXX PT from this number : XXXX ( XXXX ) XXXX it lasted 35minutes The information the perpetrator already possessed : My card number, my social security number, information about transactions made by me with my debit card, my home address, my cellphone They posed as a bank of America representative and told me that there was fraud on my account and that they would be closing my debit card. In order to verify their identity I checked my mobile app and saw a fraudulent charge from Florida which appeared on my mobile banking application. The charge disappeared the next day from my mobile application. All bank of america representatives Ive spoken to have not seen this charge. \n\nThe first question I asked was for them to verify themselves as Bank of America. They presented me with my social security number, my card number, and my home address. I believed this was sufficient verification and didnt doubt they were Bank of America . I was on the phone with them for 30 minutes and near the end of the call they asked me for my pin in order to set a new pin for the new debit card. I mistakenly gave them my PIN number and a phone code. I believed this was to create a new card, but instead it was to add my debit card to a XXXX XXXX. Using this information they were able to conduct 20+ teller transactions for amounts just under {$1000.00} all in under an hour from the same Bank of America Branch bypassing the ATM withdrawal limit through teller verification. I didn't authorize these transactions.","date_sent_to_company":"2025-07-24T20:00:47.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"98109","tags":null,"has_narrative":true,"complaint_id":"14846492","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2025-07-24T19:31:48.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["I received a call on XX/XX/XXXX at XXXX PT from this number : XXXX ( XXXX ) XXXX it lasted 35minutes The information the perpetrator already possessed : My <em>card</em> number, my social <em>security</em> number, information about transactions made by me with my debit <em>card</em>, my home address, my cellphone They posed as a bank of America representative and told me that there was fraud on my <em>account</em> and that they would be closing my debit <em>card</em>."],"product":["Checking or savings <em>account</em>"],"issue":["Managing an <em>account</em>"],"sub_product":["Checking <em>account</em>"]},"sort":[15.81145,"14846492"]},{"_index":"complaint-public-v1","_id":"11829538","_score":15.784758,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am writing to file a formal complaint regarding a request I received during a phone conversation with an Equifax supervisor. The supervisor informed me that in order to verify my identity and access my Equifax online account, I would be required to send a copy of my Social Security card and/or a W2 and/or a 1099 form to a po box .\n\nDetails of the Situation : Requesting Party : Equifax Method of Contact : Phone conversation with an Equifax supervisor Requested Information : A copy of my Social Security card and 1099 form Method of Submission : Sent by mail to a po box ( address provided during the phone conversation ) Reason for Request : To verify my identity in order to log into my Equifax account I am requesting the CFPBs assistance in investigating this matter for potential violations of my rights under the Fair Credit Reporting Act ( FCRA ) and Identity Theft Protection Laws. During the phone conversation, the supervisor did not provide an adequate explanation for why these sensitive documents were required, nor did they offer a more secure or reasonable alternative to verify my identity. \n\nMy Concerns : XXXX. XXXXnappropriate Method of Verification : I believe that this request is not consistent with standard practices for identity verification, which typically involve using the last XXXX digits of my Social Security number or answering security questions. \n\nXXXX. Security Risks : Sending my Social Security card and tax forms to a po box is an unacceptable risk for identity theft and fraud. \n\nXXXX. Failure to Provide Adequate Alternatives : I have not been provided with a reasonable alternative for verifying my identity securely without sending sensitive documents through mail. \n\nI am requesting that Equifax be required to provide me with a safer, more reasonable method to verify my identity without compromising my personal and financial information. \n\nRequest for Action : XXXX. Investigation of the Legitimacy of the Request I request that the CFPB investigate whether this request from Equifax violates any consumer protection laws, such as the Fair Credit Reporting Act. \n\nXXXX. Alternative Verification Method I request that Equifax be mandated to offer a more secure and standard verification method, such as online identity verification or answering security questions. \n\nI would appreciate it if you could look into this matter promptly and advise me of my options moving forward. \n\n\n\nSincerely, XXXX XXXX XXXX XXXX","date_sent_to_company":"2025-01-29T19:45:08.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"11214","tags":null,"has_narrative":true,"complaint_id":"11829538","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-01-29T19:35:54.000Z","state":"NY","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["The supervisor informed me that in <em>order</em> to <em>verify</em> my identity and access my Equifax online <em>account</em>, I would be required to send a copy of my Social <em>Security</em> <em>card</em> and/or a W2 and/or a 1099 form to a po box ."]},"sort":[15.784758,"11829538"]},{"_index":"complaint-public-v1","_id":"10279336","_score":15.739859,"_source":{"product":"Credit card","complaint_what_happened":"Citibank locked my card with no warning while on vacation. I was unable to use it to check into my hotel. I called to verify my account, gave them my security word, last four digits of card, last four purchases, last four digits of my checking account ( with another bank ), my email address on file, and my phone number on file. They refused to send me a verification code, refused my request to speak with a manager, and insisted I had to provide more numbers from my private checking account in order to verify. They refused to unlock my card and provided no alternate option like sending a verification code to my phone. I had no way to check into my hotel and they gave no option to resolve.","date_sent_to_company":"2024-09-30T02:44:14.000Z","issue":"Trouble using your card","sub_product":"General-purpose credit card or charge card","zip_code":"94611","tags":null,"has_narrative":true,"complaint_id":"10279336","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2024-09-30T02:33:44.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Can't use card to make purchases"},"highlight":{"complaint_what_happened":["Citibank locked my <em>card</em> with no warning while on vacation. I was unable to use it to check into my hotel. I called to <em>verify</em> my <em>account</em>, gave them my <em>security</em> word, last four digits of <em>card</em>, last four purchases, last four digits of my checking <em>account</em> ( with another bank ), my email address on file, and my phone number on file."],"product":["Credit <em>card</em>"],"issue":["Trouble using your <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"],"sub_issue":["Can't use <em>card</em> to make purchases"]},"sort":[15.739859,"10279336"]},{"_index":"complaint-public-v1","_id":"11012009","_score":15.710359,"_source":{"product":"Checking or savings account","complaint_what_happened":"I opened a CD account with Citi mobile. I have citi credit card and they were offering a CD for 7 months. I opened the CD and transferred money through the mobile app. I called in to let them know that I was not going to renew the CD and I wanted to transfer funds out. They told me that I needed to provide a security word, I never set up security word. They said it was my mother maiden name. It was not! They said that I needed to have a debit card in order to be verified. I don't have a debit card, I provided my social security # and credit card #. They said that won't work for CD 's you need a debit card. I don't have debit card, i only opened CD and want to transfer funds back to my XXXX XXXX XXXX account on record for transfers. I could not do anything. I sent the letter and they signed for it XX/XX/XXXX. The CD has 7 day grace period and it matured on the 27. I can not get anyone to tell me if I will ever get my funds. I am told that I need to drive to branch and show my drivers license. There is no branch in Arizona. \n\nI have no idea why they would allow people to open CD accounts, knowing that they can not transfer funds in the mobile app and if you call in you need a debit card in order be verified or have a passcode that can not be set up with CD.\n\nI want citi to wire my funds to my XXXX XXXX XXXX XXXX per the letter I sent and they signed for.","date_sent_to_company":"2024-12-03T21:03:05.000Z","issue":"Managing an account","sub_product":"CD (Certificate of Deposit)","zip_code":"85018","tags":null,"has_narrative":true,"complaint_id":"11012009","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2024-12-03T20:40:12.000Z","state":"AZ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits or withdrawals"},"highlight":{"complaint_what_happened":["I opened a CD <em>account</em> with Citi mobile. I have citi credit <em>card</em> and they were offering a CD for 7 months. I opened the CD and transferred money through the mobile app. I called in to let them know that I was not going to renew the CD and I wanted to transfer funds out. They told me that I needed to provide a <em>security</em> word, I never set up <em>security</em> word. They said it was my mother maiden name. It was not! They said that I needed to have a debit <em>card</em> in <em>order</em> to be <em>verified</em>."],"product":["Checking or savings <em>account</em>"],"issue":["Managing an <em>account</em>"]},"sort":[15.710359,"11012009"]},{"_index":"complaint-public-v1","_id":"15913339","_score":15.702127,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"In order to place a credit freeze, XXXX requires : \" Please include a readable copy of your Social Security Card, along with a valid Drivers license. ( If the request is for a minor please include a copy of the minors birth certificate, along with a copy of a readable Social Security Card, and a guardian 's valid form of identification. ) Please mail the requested information to the following address : \" XXXX Equifax, and XXXX all allow credit freezes after verifying information online. DataX requires people to physically mail a copy of Social Security Cards and Driver 's Licenses.\n\nMy complaint is that physically mailing a copy of Social Security Cards and Driver 's Licenses is an unacceptable risk. It is not safe to physically mail a copy of your Social Security Cards and Driver 's Licenses.\n\nI am asking XXXX to place a credit freeze on my account by verifying my information via phone or online instead of physically mailing a copy of my Social Security Card and Driver 's License.\n\nTo repeat : I WILL NOT physically mail a copy of my Social Security Card and Driver 's License and I WANT a CREDIT FREEZE. They MUST allow the same options that Experian, Equifax, and Transunion offer, none of which require mailing anything.","date_sent_to_company":"2025-09-13T05:30:05.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"98684","tags":null,"has_narrative":true,"complaint_id":"15913339","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-09-13T05:12:53.000Z","state":"WA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am asking XXXX to place a credit freeze on my <em>account</em> by <em>verifying</em> my information via phone or online instead of physically mailing a copy of my Social <em>Security</em> <em>Card</em> and Driver 's License.\n\nTo repeat : I WILL NOT physically mail a copy of my Social <em>Security</em> <em>Card</em> and Driver 's License and I WANT a CREDIT FREEZE. They MUST allow the same options that Experian, Equifax, and Transunion offer, none of which require mailing anything."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[15.702127,"15913339"]},{"_index":"complaint-public-v1","_id":"5635155","_score":15.672813,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I believe that someone posing as Paypal sent me a notification that they had detected unusual activity in my account and needed to verify security information to resolve the issue. The manner in which they reached out was consistent with how Paypal contacts me, and the appearance of the interface seemed normal to me. I think it was actually a notification on my phone, as though from the app. I entered security information, including my main credit card, my HSA card, and my SSN. I feel so stupid. I should have realized this was not normal information to ask for in order to verify activity. But the moment I realized it was a scam was when I finished the questionnaire and the interface changed oddly, asked me to verify that I wasn't a robot, and then redirected to a VPN service. I think that Paypal should be made aware that this scam is circulating.","date_sent_to_company":"2022-06-05T21:28:45.000Z","issue":"Fraud or scam","sub_product":"Mobile or digital wallet","zip_code":"28806","tags":null,"has_narrative":true,"complaint_id":"5635155","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2022-06-05T21:14:38.000Z","state":"NC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I believe that someone posing as Paypal sent me a notification that they had detected unusual activity in my <em>account</em> and needed to <em>verify</em> <em>security</em> information to resolve the issue. The manner in which they reached out was consistent with how Paypal contacts me, and the appearance of the interface seemed normal to me. I think it was actually a notification on my phone, as though from the app. I entered <em>security</em> information, including my main credit <em>card</em>, my HSA <em>card</em>, and my SSN."]},"sort":[15.672813,"5635155"]},{"_index":"complaint-public-v1","_id":"10056327","_score":15.620575,"_source":{"product":"Credit card","complaint_what_happened":"Discover XXXX  bank has placed my account on hold for no reason I have a XXXX $ security deposit My card was blocked because discover bank couldnt send a verification code to my phone. I called in to verify and even asked to send a picture of my ID but they are telling me that I need to have a phone number thats in my name in order for them to send me a verification code. But I am on my grandmas phone plan so I dont have a phone number thats under my name. They basically are telling me that I need a phone number on the account thats under my name in order to continue using my card and I feel like thats unlawful It doesnt say anything in the disclosure about having to have a phone number under your name. \n\nNobody has an answer for me and there almost XXXX $ stuck in my account The supervisors cant help me either","date_sent_to_company":"2024-09-07T13:43:45.000Z","issue":"Trouble using your card","sub_product":"General-purpose credit card or charge card","zip_code":"44143","tags":null,"has_narrative":true,"complaint_id":"10056327","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2024-09-07T13:30:50.000Z","state":"OH","company_public_response":null,"sub_issue":"Can't use card to make purchases"},"highlight":{"complaint_what_happened":["Discover XXXX  bank has placed my <em>account</em> on hold for no reason I have a XXXX $ <em>security</em> deposit My <em>card</em> was blocked because discover bank couldnt send a <em>verification</em> code to my phone. I called in to <em>verify</em> and even asked to send a picture of my ID but they are telling me that I need to have a phone number thats in my name in <em>order</em> for them to send me a <em>verification</em> code. But I am on my grandmas phone plan so I dont have a phone number thats under my name."],"product":["Credit <em>card</em>"],"issue":["Trouble using your <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"],"sub_issue":["Can't use <em>card</em> to make purchases"]},"sort":[15.620575,"10056327"]},{"_index":"complaint-public-v1","_id":"9907157","_score":15.610845,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"After a reviews of my credit report I noticed several accounts that I do not have any recollection and incorrect information of my report. In order to avoid any delays in processing and in the interest of transparency I have added my government photo ID, Proof of address, and social security card to verify my identity.","date_sent_to_company":"2024-08-23T11:21:11.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"352XX","tags":null,"has_narrative":true,"complaint_id":"9907157","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-08-23T11:16:05.000Z","state":"AL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["After a reviews of my credit report I noticed several <em>accounts</em> that I do not have any recollection and incorrect information of my report. In <em>order</em> to avoid any delays in processing and in the interest of transparency I have added my government photo ID, Proof of address, and social <em>security</em> <em>card</em> to <em>verify</em> my identity."]},"sort":[15.610845,"9907157"]},{"_index":"complaint-public-v1","_id":"3197860","_score":15.55514,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I opened a new account with Synchrony Bank a XXXX Master Card and was approved for the card. A few days after being approved and setting up my online acct in order to pay the bills, I called into Synchrony bank in order to ask a simple question about the promo interest rate on my XXXX card I was told my card was locked and cant be used because a packet was sent out to me and I needed to handle that first. \n\nAfter waiting 2 weeks I finally received the packet and it was a request to fill out a form giving my permission to a 3rd party to contact the social security Dept top verify my Social Security number.\n\nI called into to speak with someone at Synchrony Bank and was told if I don't fill out the form and give permission to this 3rd party my acct would be closed within 30 days.\n\nThis seems nuts to me I have plenty of credit cards and this has never happened before and I don't feel comfortable giving permission to a 3rd party to obtain my private SS info and don't trust them with my Social Security number.\n\nI chose to do business with Synchrony Bank not this random 3rd party.\n\nI told them I have no issue sending them a copy of my ss card or taking into one of their banks or stores to verify.\n\nCan you help me please!!\n\nI want to keep these accts open, BUT with all the recent data breaches going on I don't feel comfortable giving their 3rd party permission to obtain my SS info..","date_sent_to_company":"2019-04-01T14:55:51.000Z","issue":"Trouble using your card","sub_product":"General-purpose credit card or charge card","zip_code":"60605","tags":null,"has_narrative":true,"complaint_id":"3197860","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2019-04-01T14:32:41.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Can't use card to make purchases"},"highlight":{"complaint_what_happened":["I opened a new <em>account</em> with Synchrony Bank a XXXX Master <em>Card</em> and was approved for the <em>card</em>. A few days after being approved and setting up my online acct in <em>order</em> to pay the bills, I called into Synchrony bank in <em>order</em> to ask a simple question about the promo interest rate on my XXXX <em>card</em> I was told my <em>card</em> was locked and cant be used because a packet was sent out to me and I needed to handle that first."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"issue":["Trouble using your <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"],"sub_issue":["Can't use <em>card</em> to make purchases"]},"sort":[15.55514,"3197860"]},{"_index":"complaint-public-v1","_id":"6908199","_score":15.395008,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"HI, I'm unable to get into my transunion account because of my phone is off and i did verify my identity by phone and sent my ID 's and utility bill by email to transunion XXXX and they said they can't open it. I'm not sure however I always was put through the ringer for my account. I never got into my transunion account The credit card or bank account information supplied has been used on the site over our security allowance. In order to protect your privacy, use of this credit card or bank account number has been suspended. This security measure is taken to protect your personal data and credit card or bank account.\n\nThats is what is saying when i login i don't know what is going on.","date_sent_to_company":"2023-04-29T20:16:12.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"11104","tags":null,"has_narrative":true,"complaint_id":"6908199","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2023-04-29T20:02:02.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["In <em>order</em> to protect your privacy, use of this credit <em>card</em> or bank <em>account</em> number has been suspended. This <em>security</em> measure is taken to protect your personal data and credit <em>card</em> or bank <em>account</em>.\n\nThats is what is saying when i login i don't know what is going on."]},"sort":[15.395008,"6908199"]},{"_index":"complaint-public-v1","_id":"9434799","_score":15.382463,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"After reviewing my credit report i noticed an account that was opened fraudulently this account is hurting my ability to gain credit. \n\nIn order to verify my identity and avoid any delays I have included proof of address, my state issue ID, and social security card. \n\nI hope and trust that the credit bureaus will work fast and diligently to get these accounts removed. Thank you","date_sent_to_company":"2024-07-05T21:48:45.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"352XX","tags":null,"has_narrative":true,"complaint_id":"9434799","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-07-05T21:48:43.000Z","state":"AL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["After reviewing my credit report i noticed an <em>account</em> that was opened fraudulently this <em>account</em> is hurting my ability to gain credit. \n\nIn <em>order</em> to <em>verify</em> my identity and avoid any delays I have included proof of address, my state issue ID, and social <em>security</em> <em>card</em>. \n\nI hope and trust that the credit bureaus will work fast and diligently to get these <em>accounts</em> removed. Thank you"]},"sort":[15.382463,"9434799"]},{"_index":"complaint-public-v1","_id":"9434689","_score":15.382463,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"After reviewing my credit report i noticed an account that was opened fraudulently this account is hurting my ability to gain credit. \n\nIn order to verify my identity and avoid any delays I have included proof of address, my state issue ID, and social security card. \n\nI hope and trust that the credit bureaus will work fast and diligently to get these accounts removed. Thank you","date_sent_to_company":"2024-07-05T21:48:33.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"352XX","tags":null,"has_narrative":true,"complaint_id":"9434689","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-07-05T21:36:26.000Z","state":"AL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["After reviewing my credit report i noticed an <em>account</em> that was opened fraudulently this <em>account</em> is hurting my ability to gain credit. \n\nIn <em>order</em> to <em>verify</em> my identity and avoid any delays I have included proof of address, my state issue ID, and social <em>security</em> <em>card</em>. \n\nI hope and trust that the credit bureaus will work fast and diligently to get these <em>accounts</em> removed. Thank you"]},"sort":[15.382463,"9434689"]},{"_index":"complaint-public-v1","_id":"9434798","_score":15.377384,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"After reviewing my credit report i noticed an account that was opened fraudulently this account is hurting my ability to gain credit. \n\nIn order to verify my identity and avoid any delays I have included proof of address, my state issue ID, and social security card. \n\nI hope and trust that the credit bureaus will work fast and diligently to get these accounts removed. Thank you","date_sent_to_company":"2024-07-05T21:48:45.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"352XX","tags":null,"has_narrative":true,"complaint_id":"9434798","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-07-05T21:48:43.000Z","state":"AL","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["After reviewing my credit report i noticed an <em>account</em> that was opened fraudulently this <em>account</em> is hurting my ability to gain credit. \n\nIn <em>order</em> to <em>verify</em> my identity and avoid any delays I have included proof of address, my state issue ID, and social <em>security</em> <em>card</em>. \n\nI hope and trust that the credit bureaus will work fast and diligently to get these <em>accounts</em> removed. Thank you"]},"sort":[15.377384,"9434798"]},{"_index":"complaint-public-v1","_id":"7992709","_score":15.317147,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On XX/XX/2023 I contacted the collection agency ( XXXX XXXX XXXXXXXX XXXX ) reporting the account to Transunion, in order to verify and correct the information reference ACCOUNT XXXX XXXX BY XXXX XXXX XXXX. However, the company did not provide any verification of the identity reference the account being reported to TransUnion. They sent a rebuttal and credit card statements as verification and validity of debt. \n\nTherefore, I contacted the original credit which is listed as XXXX XXXXXXXX for verification of identity and debt validation associated with the account. I received a letter listing the account information on file. However, the social security number associated with the account is not my social security number, the name is not my legal name and they did not provide a copy of the signed contract for me to further investigate. \n\nI forwarded this information to the collection agency, but they are refusing to delete and update the information on my credit file. I have attached a copy of the response received from the collection agency, as well as a verification letter from the original creditor CONFIRMING THE ACCOUNT DETAILS DO NOT MATCH MY FILE. \n\nI am in the process of reviewing my credit file, updating and correcting information. I have attached a copy of my social security card, my drivers license which serves as a valid ID, to support that the last four of the SSN associated with the account, per the original creditor is NOT MINE.","date_sent_to_company":"2023-12-13T22:27:06.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"33054","tags":null,"has_narrative":true,"complaint_id":"7992709","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2023-12-13T22:04:02.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["On XX/XX/2023 I contacted the collection agency ( XXXX XXXX XXXXXXXX XXXX ) reporting the <em>account</em> to Transunion, in <em>order</em> to <em>verify</em> and correct the information reference <em>ACCOUNT</em> XXXX XXXX BY XXXX XXXX XXXX. However, the company did not provide any <em>verification</em> of the identity reference the <em>account</em> being reported to TransUnion. They sent a rebuttal and credit <em>card</em> statements as <em>verification</em> and validity of debt."]},"sort":[15.317147,"7992709"]},{"_index":"complaint-public-v1","_id":"7023678","_score":15.215703,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":". I am a U.S. XXXX, married to a XXXX  XXXX and resident in XXXX XXXX for the last 21 years. I receive my Social Security XXXX benefit which is paid into a Direct Express debit Card. My issue is as follows : My card, into which I receive my Social Security payments, expired on XX/XX/XXXX. Since then, I have been trying to obtain a new card without success. The postal service in XXXX XXXX is abysmal, so to date it has not arrived, 7 months later. Therefore, I urgently need the card to be expedited via courier to my residential address. \nI am XXXX, have XXXX XXXX and unable to easily make my way to a phone. in order to call the Direct Express offices, however I have been able on two occasions, on XX/XX/XXXX and on XX/XX/XXXX to make contact with Direct Express in order to try to obtain a new Direct Express card. However, they seem either unwilling or unable to finalise this. I have sent them copies of various documents to verify my ID and I did receive a case number, XXXX, although their reply states : Dear XXXX / XXXX XXXX XXXX XXXX XXXX We have received your ID submission and at this time we are unable to determine the validation of your account. Please step into the Social Security office for further assistance. \n\nThank you for being a valued cardholder.","date_sent_to_company":"2023-05-24T20:31:27.000Z","issue":"Problem getting a card or closing an account","sub_product":"Government benefit card","zip_code":"XXXXX","tags":"Older American","has_narrative":true,"complaint_id":"7023678","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Comerica","date_received":"2023-05-24T20:23:14.000Z","state":null,"company_public_response":null,"sub_issue":"Trouble getting, activating, or registering a card"},"highlight":{"complaint_what_happened":["I have sent them copies of various documents to <em>verify</em> my ID and I did receive a case number, XXXX, although their reply states : Dear XXXX / XXXX XXXX XXXX XXXX XXXX We have received your ID submission and at this time we are unable to determine the validation of your <em>account</em>. Please step into the Social <em>Security</em> office for further assistance. \n\nThank you for being a valued cardholder."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"issue":["Problem getting a <em>card</em> or closing an <em>account</em>"],"sub_product":["Government benefit <em>card</em>"],"sub_issue":["Trouble getting, activating, or registering a <em>card</em>"]},"sort":[15.215703,"7023678"]},{"_index":"complaint-public-v1","_id":"2257158","_score":15.171614,"_source":{"product":"Credit card","complaint_what_happened":"I applied for a secured credit card with Discover. When I first applied they told me that I needed to upload a photo of my social security card in order for my account to be verified. I was XXXX during this time and did not have my social security card on hand, so I decided to not move forward with the account. I did not express this to the bank, but I assumed they would not approve me for the card without proper verification. Since this was a secured card, I provided my account information where the money would be taken. Four weeks after applying for the card, I saw that I {$200.00} had been removed from my account. I called Discover immediately and they told me my card had been approved. I told them to close the account immediately because I never gave verification for them to open it. They then told me they would close the account, but I would n't be able to have the {$200.00} back on my account for 3 cycles ( 90 days ). I am a college student and I opened up this account to try to build my credit. Before opening this account, I had no credit score at all, since opening this account and then closing it, I now have a score of XXXX. I never used the card, so the balance was {$0.00} and I closed the account within hours of it being approved without my permission.","date_sent_to_company":"2016-12-21T05:00:26.000Z","issue":"Unsolicited issuance of credit card","sub_product":null,"zip_code":"10030","tags":null,"has_narrative":true,"complaint_id":"2257158","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2016-12-21T05:00:26.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I applied for a secured credit <em>card</em> with Discover. When I first applied they told me that I needed to upload a photo of my social <em>security</em> <em>card</em> in <em>order</em> for my <em>account</em> to be <em>verified</em>. I was XXXX during this time and did not have my social <em>security</em> <em>card</em> on hand, so I decided to not move forward with the <em>account</em>. I did not express this to the bank, but I assumed they would not approve me for the <em>card</em> without proper <em>verification</em>."],"product":["Credit <em>card</em>"],"issue":["Unsolicited issuance of credit <em>card</em>"]},"sort":[15.171614,"2257158"]},{"_index":"complaint-public-v1","_id":"6775675","_score":15.160997,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On XX/XX/2023, I reported my capital one quicksilver card as lost and requested a new card to be issued. \n\nCapital one responded to the request immediately and stated they would issue a new card. \n\nAccordingly, in the capital one application, I use to manage the cards, I saw the new card. As I receive a small cash back for using the card, I linked the new card to my XXXX pay account in order to continue using it as I have in the past. \n\nWhen I tried to use the card it did not work. Instead, I had to use my platinum capital one credit card to make the same exact purchase. I called capital one to figure out the issue and they alleged fraudulent activity. They asked me for the front and back of a picture id in order to verify my identification. \n\nI informed them that I would not send them anything of the sort, as they did not have any of that information on file at the time I applied for my platinum capital one account or my XXXX capital one account. After speaking to a customer service representative and supervisor, they both refused to verify my account via my birthdate, social security number, and/or the last XXXX transactions on the account. \n\nOn XX/XX/2023, I called back and went through the same process. This time when I spoke to the manager, I asked him to access my platinum account and asked him specifically whether they have my photo identification anywhere in their system. He responded no. I asked him whether they have my date of birth and my social security number. He responded yes. I asked if generally could they verify me via my date of birth and/or my social security number. He stated yes, generally they do. However, in this situation, they needed photo identification. I then asked where in the Terms of Service agreement did I agree to provide photo identification. He could not tell me other than stating generally they could ask me to verify my identity. I informed him I could provide my date of birth, my social security number, and the last XXXX transactions. I could also offer transactions on specific dates if they needed it. \n\nAt every turn, I was rebuffed and told they needed my photo identification. I told them I believe they are engaging in illegal data collection by now asking for photo identification to be uploaded, emailed, or mailed to them when they did not require it when I opened the account. \n\nThey refuse to unlock my account unless I give them my photo identification for them to store when the initial terms of our agreement required no such photo identification.","date_sent_to_company":"2023-03-30T22:36:38.000Z","issue":"Trouble using your card","sub_product":"General-purpose credit card or charge card","zip_code":"10037","tags":null,"has_narrative":true,"complaint_id":"6775675","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2023-03-30T21:58:26.000Z","state":"NY","company_public_response":null,"sub_issue":"Can't use card to make purchases"},"highlight":{"complaint_what_happened":["On XX/XX/2023, I reported my capital one quicksilver <em>card</em> as lost and requested a new <em>card</em> to be issued. \n\nCapital one responded to the request immediately and stated they would issue a new <em>card</em>. \n\nAccordingly, in the capital one application, I use to manage the cards, I saw the new <em>card</em>. As I receive a small cash back for using the <em>card</em>, I linked the new <em>card</em> to my XXXX pay <em>account</em> in <em>order</em> to continue using it as I have in the past. \n\nWhen I tried to use the <em>card</em> it did not work."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"issue":["Trouble using your <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"],"sub_issue":["Can't use <em>card</em> to make purchases"]},"sort":[15.160997,"6775675"]},{"_index":"complaint-public-v1","_id":"9005163","_score":15.106504,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Transunion received a dispute in May of 2024 for an inquiry being reported on the credit report by XXXX XXXX. The credit reporting agency advised a copy of my social security card and other non-public information would need to be provided in order to continue the dispute process. I am aware the credit reporting agency Transunion is a non-governmental entity all of whom which I do not have to provide my non-public information to in order to dispute an inquiry. Especially being that my information was already verified on the recorded call. On another call in May of 2024 when checking the status of the dispute, the credit reporting agency informed me that fraudulent account inquiries are disputed and a copy of social security card are requested. Transunion was informed the inquiry was being disputed pursuant to, 15 U.S.C 1681 permissible purposes. Transunion has not yet updated the credit report and there has been no update to how Transunion is handling the dispute. I request the inquiry be removed and deleted from the consumer report.","date_sent_to_company":"2024-05-14T17:39:11.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"48091","tags":null,"has_narrative":true,"complaint_id":"9005163","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-05-14T17:09:43.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["The credit reporting agency advised a copy of my social <em>security</em> <em>card</em> and other non-public information would need to be provided in <em>order</em> to continue the dispute process. I am aware the credit reporting agency Transunion is a non-governmental entity all of whom which I do not have to provide my non-public information to in <em>order</em> to dispute an inquiry. Especially being that my information was already <em>verified</em> on the recorded call."]},"sort":[15.106504,"9005163"]},{"_index":"complaint-public-v1","_id":"10369936","_score":15.010075,"_source":{"product":"Credit card","complaint_what_happened":"Opened a Best Buy Citibank credit card through my mother-in-laws Best Buy account using my Social Security number as I needed the credit card I needed to order a refrigerator immediately as mine was down. I am unable to set up auto pay and it says to call. I received the card today and it will not activate online when I tried to call. They were unable to verify me, but did not even ask for a Social Security number they asked for a phone number to which I provided both options. The representative was useless. I also asked for a supervisor who was also useless and said Citibank would call me within 10 business days. How am I supposed to pay a bill When I cant login or activate my card they said I can call and manually make a payment OK? So you will gladly take a manual payment but will not tell me why you can not verify my account and tell me what the issue is. You were able to use my social to open the account but now you can not help me to activate this account. Shame on Best Buy and Citibank.","date_sent_to_company":"2024-10-07T23:48:25.000Z","issue":"Other features, terms, or problems","sub_product":"Store credit card","zip_code":"078XX","tags":null,"has_narrative":true,"complaint_id":"10369936","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2024-10-07T23:43:33.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Other problem"},"highlight":{"complaint_what_happened":["Opened a Best Buy Citibank credit <em>card</em> through my mother-in-laws Best Buy <em>account</em> using my Social <em>Security</em> number as I needed the credit <em>card</em> I needed to <em>order</em> a refrigerator immediately as mine was down. I am unable to set up auto pay and it says to call. I received the <em>card</em> today and it will not activate online when I tried to call. They were unable to <em>verify</em> me, but did not even ask for a Social <em>Security</em> number they asked for a phone number to which I provided both options."],"product":["Credit <em>card</em>"],"sub_product":["Store credit <em>card</em>"]},"sort":[15.010075,"10369936"]},{"_index":"complaint-public-v1","_id":"4156249","_score":15.0028925,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On XX/XX/2021, I personally reported my XXXX Netspend card stolen on the Netspend app and I subsequently placed an order for a new card. On XX/XX/2021, around XXXX XXXX PST, I called the Netspend customer service line at XXXX and several customer service agents gave me the runaround by not answering my questions after giving them a ton of personal identifying information. Each agent that I spoke with verified the information several times and ended up not assisting me with a replacement card nor have they answered my questions. Instead, they kept putting me back on the automated recording where the system did not recognize my SOCIAL SECURITY # I was able to verify my account with before.","date_sent_to_company":"2021-02-22T16:52:47.000Z","issue":"Problem getting a card or closing an account","sub_product":"General-purpose prepaid card","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"4156249","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Netspend Corporation","date_received":"2021-02-22T16:39:45.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Trouble getting a working replacement card"},"highlight":{"complaint_what_happened":["Each agent that I spoke with <em>verified</em> the information several times and ended up not assisting me with a replacement <em>card</em> nor have they answered my questions. 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