{"took":92,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":7100,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"15913339","_score":29.625412,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"In order to place a credit freeze, XXXX requires : \" Please include a readable copy of your Social Security Card, along with a valid Drivers license. ( If the request is for a minor please include a copy of the minors birth certificate, along with a copy of a readable Social Security Card, and a guardian 's valid form of identification. ) Please mail the requested information to the following address : \" XXXX Equifax, and XXXX all allow credit freezes after verifying information online. DataX requires people to physically mail a copy of Social Security Cards and Driver 's Licenses.\n\nMy complaint is that physically mailing a copy of Social Security Cards and Driver 's Licenses is an unacceptable risk. It is not safe to physically mail a copy of your Social Security Cards and Driver 's Licenses.\n\nI am asking XXXX to place a credit freeze on my account by verifying my information via phone or online instead of physically mailing a copy of my Social Security Card and Driver 's License.\n\nTo repeat : I WILL NOT physically mail a copy of my Social Security Card and Driver 's License and I WANT a CREDIT FREEZE. They MUST allow the same options that Experian, Equifax, and Transunion offer, none of which require mailing anything.","date_sent_to_company":"2025-09-13T05:30:05.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"98684","tags":null,"has_narrative":true,"complaint_id":"15913339","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-09-13T05:12:53.000Z","state":"WA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["DataX requires people to physically mail a <em>copy</em> of Social <em>Security</em> Cards and <em>Driver</em> 's <em>Licenses</em>.\n\nMy complaint is that physically mailing a <em>copy</em> of Social <em>Security</em> Cards and <em>Driver</em> 's <em>Licenses</em> is an unacceptable risk. It is not safe to physically mail a <em>copy</em> of your Social <em>Security</em> Cards and <em>Driver</em> 's <em>Licenses</em>."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[29.625412,"15913339"]},{"_index":"complaint-public-v1","_id":"6044134","_score":27.923231,"_source":{"product":"Checking or savings account","complaint_what_happened":"My current Paypal debit card was set to expire XX/XX/2022 and I received a new debit card as a replacement. On XX/XX/2022, I attempted to activate the new card via phone and online, but was unsuccessful. I called customer service rep was informed that I need to authenticate my identity. I supplied Paypal, via secure link, a copy of my drivers license, social security card and a current utility bill. Upon call back on XX/XX/2022, Paypal advised the social security number on their file did not match the social security card I supplied them. The rep advised the matter would be assign to a XXXX. I called again XX/XX/2022 and was informed by Paypal that they could not correct my social security number as evident by the card supplied them, and as such I needed to discontinue direct deposit. \nPaypal has a copy of my driver license ; a copy of my signed social security card wherein both the signature of driver 's license and social security match, and a copy of my current address.","date_sent_to_company":"2022-10-03T21:06:48.000Z","issue":"Managing an account","sub_product":"Other banking product or service","zip_code":"18104","tags":null,"has_narrative":true,"complaint_id":"6044134","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2022-10-03T19:54:36.000Z","state":"PA","company_public_response":null,"sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["Paypal has a <em>copy</em> of my <em>driver</em> <em>license</em> ; a <em>copy</em> of my signed social <em>security</em> <em>card</em> wherein both the signature of <em>driver</em> 's <em>license</em> and social <em>security</em> match, and a <em>copy</em> of my current address."]},"sort":[27.923231,"6044134"]},{"_index":"complaint-public-v1","_id":"1539011","_score":27.85984,"_source":{"product":"Credit reporting","complaint_what_happened":"Unlike XXXX and XXXX, Equifax has merged my credit report with that of my sister. I disputed all of the inaccuracies with Equifax almost a month ago. For the disputes to be processed, I faxed them a copy of my driver 's license and social security card, uploaded a colored photo of my driver 's license and social security card on the dispute page on their website and e-mailed them a colored photo of my driver 's license and social security card at XXXXXXXXXXXX. YET they still refuse to process my disputes and keep sending me emails ( where they address me with my sister 's name instead of my name ), asking me to fax them a copy of my driver 's license and social security number. I sent them numerous e-mails on different dates ( please see attached ) yet they still keep asking for the very information that I already provided them!","date_sent_to_company":"2015-08-27T21:58:13.000Z","issue":"Incorrect information on credit report","sub_product":null,"zip_code":"33176","tags":null,"has_narrative":true,"complaint_id":"1539011","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2015-08-27T21:58:12.000Z","state":"FL","company_public_response":null,"sub_issue":"Information is not mine"},"highlight":{"complaint_what_happened":["For the disputes to be processed, I faxed them a <em>copy</em> of my <em>driver</em> 's <em>license</em> and social <em>security</em> <em>card</em>, uploaded a colored photo of my <em>driver</em> 's <em>license</em> and social <em>security</em> <em>card</em> on the dispute page on their website and e-mailed them a colored photo of my <em>driver</em> 's <em>license</em> and social <em>security</em> <em>card</em> at XXXXXXXXXXXX."]},"sort":[27.85984,"1539011"]},{"_index":"complaint-public-v1","_id":"7612998","_score":27.43771,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XX/XX/2023 I disputed incorrect information on my Equifax report via certified mail. The documents I sent included a legible copy of my valid Indiana Driver License and legible copy of my official social security card. \n\nEquifax did not complete an investigation and instead sent me a letter dated XX/XX/2023 stating that they need a copy of my driver license and social security card which was already sent. I then called Equifax and they said that I need to resend the information. \n\nI then re disputed the incorrect information on my Equifax report XX/XX/2023 via certified mail again. The documents I sent included a legible copy of my valid Indiana Driver License and legible copy of my official social security card. \n\nEquifax did not complete an investigation and instead sent me a letter dated XX/XX/2023 stating that they need a copy of my driver license and social security card which was already sent. \n\nI then re disputed the incorrect information on my Equifax report XX/XX/2023 via certified mail again. The documents I sent included a legible copy of my valid Indiana Driver License and legible copy of my official social security card. \n\nEquifax did not complete an investigation and instead sent me a letter dated XX/XX/2023 stating that they need a copy of my driver license and social security card which was already sent. \n\nI then re disputed the incorrect information on my Equifax report XX/XX/2023 via certified mail again. The documents I sent included a legible copy of my valid Indiana Driver License and legible copy of my official social security card. \n\nEquifax did not complete an investigation and instead sent me a letter dated XX/XX/2023 stating that they need a copy of my driver license and social security card which was already sent. \n\nThis is absolutely insane and appears to be clear cut violations of 15 USC 1681i ( Fair Credit Reporting Act ) for failure to investigate. \n\nA VERY basic investigation would prove I sent the required documents MULTIPLE times and Equifax REFUSED to investigate. \n\n15 USC 1681i ( a ) ( 1 ) ( A ) states \" ..the agency shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( XXXX ), before the end of the XXXX period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. \n\nPursuant to 15 USC 1681i ( a ) ( 1 ) ( A ) ( Fair Credit Reporting Act ) I therefore respectfully request that all items being disputed be deleted from my Equifax Credit report immediately. \nThe erroneous accounts are attached in the uploaded documents and include : XXXX. XXXX XXXX {$580.00} XXXX. XXXX XXXX {$390.00} XXXX XXXX  {$1300.00} XXXX. XXXX XXXX. XXXX {$590.00} XXXX. XXXX XXXX XXXX {$1100.00} XXXX. XXXX XXXX XXXX {$990.00} XXXX. XXXX XXXX {$4100.00}","date_sent_to_company":"2023-09-27T19:53:12.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"46142","tags":null,"has_narrative":true,"complaint_id":"7612998","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-09-27T19:53:09.000Z","state":"IN","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["The documents I sent included a legible <em>copy</em> of my valid Indiana <em>Driver</em> <em>License</em> and legible <em>copy</em> of my official social <em>security</em> <em>card</em>. \n\nEquifax did not complete an investigation and instead sent me a letter dated XX/XX/2023 stating that they need a <em>copy</em> of my <em>driver</em> <em>license</em> and social <em>security</em> <em>card</em> which was already sent. I then called Equifax and they said that I need to resend the information."]},"sort":[27.43771,"7612998"]},{"_index":"complaint-public-v1","_id":"7612777","_score":27.402554,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XX/XX/2023 I disputed incorrect information on my Equifax report via certified mail. The documents I sent included a legible copy of my valid Indiana Driver License and legible copy of my official social security card. \n\nEquifax did not complete an investigation and instead sent me a letter dated XX/XX/2023 stating that they need a copy of my driver license and social security card which was already sent. I then called Equifax and they said that I need to resend the information. \n\nI then re disputed the incorrect information on my Equifax report XX/XX/2023 via certified mail again. The documents I sent included a legible copy of my valid Indiana Driver License and legible copy of my official social security card. \n\nEquifax did not complete an investigation and instead sent me a letter dated XX/XX/2023 stating that they need a copy of my driver license and social security card which was already sent. \n\nI then re disputed the incorrect information on my Equifax report XX/XX/2023 via certified mail again. The documents I sent included a legible copy of my valid Indiana Driver License and legible copy of my official social security card. \n\nEquifax did not complete an investigation and instead sent me a letter dated XX/XX/2023 stating that they need a copy of my driver license and social security card which was already sent. \n\nI then re disputed the incorrect information on my Equifax report XX/XX/2023 via certified mail again. The documents I sent included a legible copy of my valid Indiana Driver License and legible copy of my official social security card. \n\nEquifax did not complete an investigation and instead sent me a letter dated XX/XX/2023 stating that they need a copy of my driver license and social security card which was already sent. \n\nThis is absolutely insane and appears to be clear cut violations of 15 USC 1681i ( Fair Credit Reporting Act ) for failure to investigate. \n\nA VERY basic investigation would prove I sent the required documents MULTIPLE times and Equifax REFUSED to investigate. \n\n15 USC 1681i ( a ) ( 1 ) ( A ) states \" ..the agency shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. \n\nPursuant to 15 USC 1681i ( a ) ( 1 ) ( A ) ( Fair Credit Reporting Act ) I therefore respectfully request that all items being disputed be deleted from my Equifax Credit report immediately. \nThe erroneous accounts are attached in the uploaded documents and include : XXXX. XXXX XXXX {$580.00} XXXX. XXXX XXXX {$390.00} XXXX XXXX {$1300.00} XXXX. XXXX XXXX. XXXX {$590.00} XXXX. XXXX XXXX XXXX {$1100.00} XXXX. XXXX XXXX XXXX {$990.00} XXXX. XXXX XXXX {$4100.00}","date_sent_to_company":"2023-09-27T19:53:04.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"46142","tags":null,"has_narrative":true,"complaint_id":"7612777","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-09-27T19:15:01.000Z","state":"IN","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["The documents I sent included a legible <em>copy</em> of my valid Indiana <em>Driver</em> <em>License</em> and legible <em>copy</em> of my official social <em>security</em> <em>card</em>. \n\nEquifax did not complete an investigation and instead sent me a letter dated XX/XX/2023 stating that they need a <em>copy</em> of my <em>driver</em> <em>license</em> and social <em>security</em> <em>card</em> which was already sent. I then called Equifax and they said that I need to resend the information."]},"sort":[27.402554,"7612777"]},{"_index":"complaint-public-v1","_id":"7612997","_score":27.352974,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XX/XX/2023 I disputed incorrect information on my Equifax report via certified mail. The documents I sent included a legible copy of my valid Indiana Driver License and legible copy of my official social security card. \n\nEquifax did not complete an investigation and instead sent me a letter dated XX/XX/2023 stating that they need a copy of my driver license and social security card which was already sent. I then called Equifax and they said that I need to resend the information. \n\nI then re disputed the incorrect information on my Equifax report XX/XX/2023 via certified mail again. The documents I sent included a legible copy of my valid Indiana Driver License and legible copy of my official social security card. \n\nEquifax did not complete an investigation and instead sent me a letter dated XX/XX/2023 stating that they need a copy of my driver license and social security card which was already sent. \n\nI then re disputed the incorrect information on my Equifax report XX/XX/2023 via certified mail again. The documents I sent included a legible copy of my valid Indiana Driver License and legible copy of my official social security card. \n\nEquifax did not complete an investigation and instead sent me a letter dated XX/XX/2023 stating that they need a copy of my driver license and social security card which was already sent. \n\nI then re disputed the incorrect information on my Equifax report XX/XX/2023 via certified mail again. The documents I sent included a legible copy of my valid Indiana Driver License and legible copy of my official social security card. \n\nEquifax did not complete an investigation and instead sent me a letter dated XX/XX/2023 stating that they need a copy of my driver license and social security card which was already sent. \n\nThis is absolutely insane and appears to be clear cut violations of 15 USC 1681i ( Fair Credit Reporting Act ) for failure to investigate. \n\nA VERY basic investigation would prove I sent the required documents MULTIPLE times and Equifax REFUSED to investigate.\n\n15 USC 1681i ( a ) ( 1 ) ( A ) states \" ..the agency shall, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.\n\nPursuant to 15 USC 1681i ( a ) ( 1 ) ( A ) ( Fair Credit Reporting Act ) I therefore respectfully request that all items being disputed be deleted from my Equifax Credit report immediately. \nThe erroneous accounts are attached in the uploaded documents and include : XXXX. XXXX XXXX {$580.00} XXXX. XXXX XXXX {$390.00} XXXX. XXXX  {$1300.00} XXXX. XXXX XXXX. XXXX {$590.00} XXXX. XXXX XXXX XXXX {$1100.00} XXXX. XXXX XXXX XXXX {$990.00} XXXX. XXXX XXXX {$4100.00}","date_sent_to_company":"2023-09-27T19:53:12.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"46142","tags":null,"has_narrative":true,"complaint_id":"7612997","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-09-27T19:53:09.000Z","state":"IN","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["The documents I sent included a legible <em>copy</em> of my valid Indiana <em>Driver</em> <em>License</em> and legible <em>copy</em> of my official social <em>security</em> <em>card</em>. \n\nEquifax did not complete an investigation and instead sent me a letter dated XX/XX/2023 stating that they need a <em>copy</em> of my <em>driver</em> <em>license</em> and social <em>security</em> <em>card</em> which was already sent. I then called Equifax and they said that I need to resend the information."]},"sort":[27.352974,"7612997"]},{"_index":"complaint-public-v1","_id":"3426372","_score":27.26903,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/2019, I submitted dispute information to Equifax which included police report along with a copy of my driver license and Social Security card as identification. A week later I received a letter asking for these same identification items again. \n\nOn XX/XX/2019 I submitted copies of the first police report with a copy of a new police report and again attaching my driver license and Social Social Security card as requested. \nOn or about XX/XX/2019 instead of getting an update I once again received a form letter dated XX/XX/2019 ( attached ) requesting copies of my driver license and Social Security card which I just sent them a week prior. \n\nOn the XX/XX/2019 I submitted a copy of my FTC Identity Theft Report ( attached ) with copies of my driver license, Social Security card and my most recent light bill only to get another form letter dated XX/XX/2019. ( attached ) instead of getting an update on my file. \n\nThis is a ridiculous amount of times I have had to submit my identification only to have to produce it again and again when it is in their hands. I am a XXXX XXXX XXXX woman with limited income and resources to be able to provide these things. ( Attached is the FTC Identity Theft report with the two most recent form letters from Equifax both received within the past few days.","date_sent_to_company":"2019-11-02T22:13:32.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"77095","tags":"Older American","has_narrative":true,"complaint_id":"3426372","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2019-11-02T21:34:19.000Z","state":"TX","company_public_response":null,"sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["On XX/XX/2019, I submitted dispute information to Equifax which included police report along with a <em>copy</em> of my <em>driver</em> <em>license</em> and Social <em>Security</em> <em>card</em> as identification. A week later I received a letter asking for these same identification items again. \n\nOn XX/XX/2019 I submitted <em>copies</em> of the first police report with a <em>copy</em> of a new police report and again attaching my <em>driver</em> <em>license</em> and Social Social <em>Security</em> <em>card</em> as requested."]},"sort":[27.26903,"3426372"]},{"_index":"complaint-public-v1","_id":"14478687","_score":27.248432,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Since XX/XX/XXXX, I have asked the XXXX XXXX XXXX, Equifax, Experian and TransUnion to lift a security freeze requested after I had been victim of identity theft. \n\nThe XXXX credit bureaux asked for additional and updated documents. I have sent copies of the deed to my house, copies of my last XXXX, my Social Security Card, my Driver 's license, a copy of a bill in my name, a copy of a Statement by a Utility company, copies of my bank statements. More recently, I mailed copies of my paystubs and copies of my new Driver 's License after I had lost my old one. \n\nI am receiving conflicting information from TransUnion who said that \" there was no security freeze '' while saying at the same time in XX/XX/XXXX that \" my documents were too old. '' I just resubmited copies of my paystubs and a copy of my new Driver 's License. \n\nEquifax has requested information about my husband and more information about me. I submitted my husband 's driver 's license, his XXXX form and his XXXX from the VA. I also submitted my Driver 's License, my Social Security, my last XXXX and copies of my paystubs. \n\nExperian is the only credit bureau who said that \" my file does not display a freeze. '' Yet, I still sent copies of my paystubs and my renewed Driver 's License to Experian. I have not heard anything from the other credit bureaux, TransUnion and Equifax. \n\nI am trying to apply for a credit card and a loan along with my husband and the refusal of the credit bureaux to lift that security freeze is affecting my ability to get a credit card and a loan. I always have had a good credit score before. However, after this identity theft out of caution, I have no credit history and I would like to rebuild a credit history. \n\nI thank you very much in advance for your assistance with getting my security freeze permanently lifted.","date_sent_to_company":"2025-07-06T19:14:40.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"366XX","tags":"Servicemember","has_narrative":true,"complaint_id":"14478687","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-07-06T19:14:14.000Z","state":"AL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Since XX/XX/XXXX, I have asked the XXXX XXXX XXXX, Equifax, Experian and TransUnion to lift a <em>security</em> freeze requested after I had been victim of identity theft. \n\nThe XXXX credit bureaux asked for additional and updated documents. I have sent <em>copies</em> of the deed to my house, <em>copies</em> of my last XXXX, my Social <em>Security</em> <em>Card</em>, my <em>Driver</em> 's <em>license</em>, a <em>copy</em> of a bill in my name, a <em>copy</em> of a Statement by a Utility company, <em>copies</em> of my bank statements."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[27.248432,"14478687"]},{"_index":"complaint-public-v1","_id":"3003377","_score":27.224651,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I am an XXXX XXXX servicemember. On XX/XX/2018, I applied for membership and a Power Cash Rewards credit card with Pentagon Federal Credit Union. On the date I applied, I had recently moved from my prior XXXX XXXX in XXXX to XXXX, XXXX. \n\nOn XX/XX/XXXX, PenFed member services instructed me to provide copies of a drivers license, utility bill, and social security card. \n\nOn XX/XX/XXXX, I complied, providing a copy of my license, a utility bill, and my social security card. The drivers license I provided listed my address from my first military duty station ( XXXX XXXX, XXXX  ). \n\nOn XX/XX/XXXX, I was told I needed to provide a notarized id, utility bill and social security card. I called PenFed and asked why. The agent I spoke with told me my old XXXX  drivers license was insufficient due to reflecting my old address. He told me that due to the PATRIOT ACT I would need to get a XXXX drivers license reflecting my current address. \n\nI then obtained a XXXX drivers license. \n\nOn XX/XX/2018, I sent notarized copies of my utility bill, XXXX   drivers license, and social security card. I can provide these upon request ( not attaching now due to PII ). \n\nOn XX/XX/2018, after multiple phone calls over several weeks to PenFed, I was told PenFeds Financial Intelligence Department could not verify my documents. I asked for an explanation as to why they could not verify my documents, and I was told they could not tell me why. I asked if there was an appeals process, and was told there was no appeals process. I asked to speak to the individuals supervisor. The supervisor told me my XXXX  drivers license looked fake, and that was the reason for the denial. I made it clear I provided my XXXX driver 's license, and told the individual he essentially was accusing me of lying. I offered to re-send all of my documents, offered to provide a copy of my military orders, lease, and military ID, but was told there was no appeals process and no method of recourse.","date_sent_to_company":"2018-08-27T21:55:45.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"32205","tags":"Servicemember","has_narrative":true,"complaint_id":"3003377","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"PENTAGON FEDERAL CREDIT UNION","date_received":"2018-08-27T21:25:08.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Application denied"},"highlight":{"complaint_what_happened":["On XX/XX/2018, I applied for membership and a Power Cash Rewards credit <em>card</em> with Pentagon Federal Credit Union. On the date I applied, I had recently moved from my prior XXXX XXXX in XXXX to XXXX, XXXX. \n\nOn XX/XX/XXXX, PenFed member services instructed me to provide <em>copies</em> of a <em>drivers</em> <em>license</em>, utility bill, and social <em>security</em> <em>card</em>. \n\nOn XX/XX/XXXX, I complied, providing a <em>copy</em> of my <em>license</em>, a utility bill, and my social <em>security</em> <em>card</em>."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"issue":["Getting a credit <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"]},"sort":[27.224651,"3003377"]},{"_index":"complaint-public-v1","_id":"14478690","_score":27.22302,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Since XX/XX/XXXX, I have asked the XXXX XXXX XXXX, Equifax, Experian and TransUnion to lift a security freeze requested after I had been victim of identity theft. \n\nThe XXXX credit bureaux asked for additional and updated documents. I have sent copies of the deed to my house, copies of my last XXXX, my Social Security Card, my Driver 's license, a copy of a bill in my name, a copy of a Statement by a Utility company, copies of my bank statements. More recently, I mailed copies of my paystubs and copies of my new Driver 's License after I had lost my old one. \n\nI am receiving conflicting information from TransUnion who said that \" there was no security freeze '' while saying at the same time in XX/XX/XXXX that \" my documents were too old. '' I just resubmited copies of my paystubs and a copy of my new Driver 's License. \n\nEquifax has requested information about my husband and more information about me. I submitted my husband 's driver 's license, his XXXX form and his XXXX from the VA. I also submitted my Driver 's License, my Social Security, my last XXXX and copies of my paystubs. \n\nExperian is the only credit bureau who said that \" my file does not display a freeze. '' Yet, I still sent copies of my paystubs and my renewed Driver 's License to Experian. I have not heard anything from the other credit bureaux, TransUnion and Equifax. \n\nI am trying to apply for a credit card and a loan along with my husband and the refusal of the credit bureaux to lift that security freeze is affecting my ability to get a credit card and a loan. I always have had a good credit score before. However, after this identity theft out of caution, I have no credit history and I would like to rebuild a credit history. \n\nI thank you very much in advance for your assistance with getting my security freeze permanently lifted.","date_sent_to_company":"2025-07-06T19:14:40.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"366XX","tags":"Servicemember","has_narrative":true,"complaint_id":"14478690","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-07-06T19:14:14.000Z","state":"AL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Since XX/XX/XXXX, I have asked the XXXX XXXX XXXX, Equifax, Experian and TransUnion to lift a <em>security</em> freeze requested after I had been victim of identity theft. \n\nThe XXXX credit bureaux asked for additional and updated documents. I have sent <em>copies</em> of the deed to my house, <em>copies</em> of my last XXXX, my Social <em>Security</em> <em>Card</em>, my <em>Driver</em> 's <em>license</em>, a <em>copy</em> of a bill in my name, a <em>copy</em> of a Statement by a Utility company, <em>copies</em> of my bank statements."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[27.22302,"14478690"]},{"_index":"complaint-public-v1","_id":"9285767","_score":27.221731,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I sent a letter to Equifax requesting a correction on my credit report. I mailed it via certified mail on XX/XX/XXXX and was received on XX/XX/XXXX. I received a response letter dated XX/XX/XXXX saying that I needed to submit a copy of a driver license and my social security card as proof of identity ( the documents I included were on the list noted in the letter ). I sent a follow up letter on XX/XX/XXXX also via certified mail which they received on XX/XX/XXXX. Both letters included a copy of my driver license and my social security card for identification. Today, I received a letter saying that they can not verify my identity and to mail in a copy of my driver license and my social security card to verify it is me. I have sent the same information twice, but Equifax is not complying with my request.","date_sent_to_company":"2024-06-19T03:05:35.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"33993","tags":null,"has_narrative":true,"complaint_id":"9285767","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-06-19T02:58:24.000Z","state":"FL","company_public_response":null,"sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["I received a response letter dated XX/XX/XXXX saying that I needed to submit a <em>copy</em> of a <em>driver</em> <em>license</em> and my social <em>security</em> <em>card</em> as proof of identity ( the documents I included were on the list noted in the letter ). I sent a follow up letter on XX/XX/XXXX also via certified mail which they received on XX/XX/XXXX. Both letters included a <em>copy</em> of my <em>driver</em> <em>license</em> and my social <em>security</em> <em>card</em> for identification."]},"sort":[27.221731,"9285767"]},{"_index":"complaint-public-v1","_id":"5443907","_score":27.154774,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"AFTER SUING OR SETTLING WITH FEDERAL TRADE COMMISSION EQUIFAX NEVER STOPPED DOING FRAUD. PREVIOUSLY ALSO THEY REQUEST DOCUMENTS SUCH AS A COPY OF A DRIVER 'S LICENSE, AND A SOCIAL SECURITY CARD FROM CONSUMERS TO SELL TO MARKETERS. \n\nPREVIOUSLY ALSO EQUIFAX REQUESTED 100 TIMES FROM ME TO FAX OR GIVE MY DRIVER 'S LICENSE NUMBER AND THIS TIME ALSO EQUIFAX DID NOT SHOW MY CREDIT REPORT AND ASKING TO SEND A COPY OF MY SOCIAL SECURITY CARD OR DRIVER 'S LICENSE AND SAID YOU CAN DO WHATEVER YOU WANT AS REPORT TO FEDERAL TRADE COMMISSION, XXXX XXXX XXXX CONSUMER FINANCIAL PROTECTION BUREAU. BUT UNTIL WE RECEIVE A COPY OF YOUR INFORMATION WE CAN'T SHOWED YOU A COPY OF YOUR CREDIT REPORT.","date_sent_to_company":"2022-04-13T21:50:55.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"20147","tags":null,"has_narrative":true,"complaint_id":"5443907","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2022-04-13T21:35:34.000Z","state":"VA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["PREVIOUSLY ALSO THEY REQUEST DOCUMENTS SUCH AS A <em>COPY</em> OF A <em>DRIVER</em> 'S <em>LICENSE</em>, AND A SOCIAL <em>SECURITY</em> <em>CARD</em> FROM CONSUMERS TO SELL TO MARKETERS. \n\nPREVIOUSLY ALSO EQUIFAX REQUESTED 100 TIMES FROM ME TO FAX OR GIVE MY <em>DRIVER</em> 'S <em>LICENSE</em> NUMBER AND THIS TIME ALSO EQUIFAX DID NOT SHOW MY CREDIT REPORT AND ASKING TO SEND A <em>COPY</em> OF MY SOCIAL <em>SECURITY</em> <em>CARD</em> OR <em>DRIVER</em> 'S <em>LICENSE</em> AND SAID YOU CAN DO WHATEVER YOU WANT AS REPORT TO FEDERAL TRADE COMMISSION, XXXX XXXX XXXX CONSUMER FINANCIAL PROTECTION BUREAU."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[27.154774,"5443907"]},{"_index":"complaint-public-v1","_id":"14477498","_score":27.112043,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Since XX/XX/XXXX, I have asked the XXXX XXXX XXXX, Equifax, Experian and TransUnion to lift a security freeze requested after I had been victim of identity theft. \n\nThe XXXX credit bureaux asked for additional and updated documents. I have sent copies of the deed to my house, copies of my last XXXX, my Social Security Card, my Driver 's license, a copy of a bill in my name, a copy of a Statement by a Utility company, copies of my bank statements. More recently, I mailed copies of my paystubs and copies of my new Driver 's License after I had lost my old one. \n\nI am receiving conflicting information from TransUnion who said that \" there was no security freeze '' while saying at the same time in XX/XX/XXXX that \" my documents were too old. '' I just resubmited copies of my paystubs and a copy of my new Driver 's License. \n\nEquifax has requested information about my husband and more information about me. I submitted my husband 's driver 's license, his XXXX form and his XXXX from the VA. I also submitted my Driver 's License, my Social Security, my last XXXX and copies of my paystubs. \n\nExperian is the only credit bureau who said that \" my file does not display a freeze. '' Yet, I still sent copies of my paystubs and my renewed Driver 's License to Experian. I have not heard anything from the other credit bureaux, TransUnion and Equifax. \n\nI am trying to apply for a credit card and a loan along with my husband and the refusal of the credit bureaux to lift that security freeze is affecting my ability to get a credit card and a loan. I always have had a good credit score before. However, after this identity theft out of caution, I have no credit history and I would like to rebuild a credit history. \n\nI thank you very much in advance for your assistance with getting my security freeze permanently lifted.","date_sent_to_company":"2025-07-06T19:14:40.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"366XX","tags":"Servicemember","has_narrative":true,"complaint_id":"14477498","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-07-06T18:04:36.000Z","state":"AL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Since XX/XX/XXXX, I have asked the XXXX XXXX XXXX, Equifax, Experian and TransUnion to lift a <em>security</em> freeze requested after I had been victim of identity theft. \n\nThe XXXX credit bureaux asked for additional and updated documents. I have sent <em>copies</em> of the deed to my house, <em>copies</em> of my last XXXX, my Social <em>Security</em> <em>Card</em>, my <em>Driver</em> 's <em>license</em>, a <em>copy</em> of a bill in my name, a <em>copy</em> of a Statement by a Utility company, <em>copies</em> of my bank statements."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[27.112043,"14477498"]},{"_index":"complaint-public-v1","_id":"3846645","_score":26.79281,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am the victim of identity theft with Bank of America. A bank account with a debit card and a credit card were opened without my permission using a false address. I do not know who opened these accounts. I have been working since XXXX to get this issue resolved and Bank of America continues to send me harassing letters. \n\nBank of America allowed my identity to be stolen and now to resolve the identity theft situation, they want me to send them copies of my Social Security Card and my driver 's license. The company that allowed someone to use fraudulently use my Social Security number wants both a copy of my Social Security Card and my driver 's license. \n\nI believe that this request is unreasonable given that my identity was stolen, I do not provide my Social Security Card or my driver 's license to anyone who isn't authorized to securely store this information. \n\nSincerely, XXXX XXXX XXXX The XXXX XXXX XXXX, FL XXXX XXXX","date_sent_to_company":"2020-09-12T17:31:02.000Z","issue":"Closing an account","sub_product":"Checking account","zip_code":"33928","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"3846645","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2020-09-12T17:13:54.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Can't close your account"},"highlight":{"complaint_what_happened":["The company that allowed someone to use fraudulently use my Social <em>Security</em> number wants both a <em>copy</em> of my Social <em>Security</em> <em>Card</em> and my <em>driver</em> 's <em>license</em>. \n\nI believe that this request is unreasonable given that my identity was stolen, I do not provide my Social <em>Security</em> <em>Card</em> or my <em>driver</em> 's <em>license</em> to anyone who isn't authorized to securely store this information. \n\nSincerely, XXXX XXXX XXXX The XXXX XXXX XXXX, FL XXXX XXXX"]},"sort":[26.79281,"3846645"]},{"_index":"complaint-public-v1","_id":"3844094","_score":26.777683,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Originally I have requested free annual credit reports from Equifax, XXXX and XXXX on XX/XX/20. I have received credit reports from XXXX and XXXX but not from Equifax. I called Equifax on XX/XX/20 and was advised to send copy of my drivers license and social security card. \n\nI have sent them copy of my drivers license and social security card and utility bill on XX/XX/20. But did not receive free annual credit report.","date_sent_to_company":"2020-09-14T17:12:51.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"358XX","tags":"Older American","has_narrative":true,"complaint_id":"3844094","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2020-09-14T17:00:27.000Z","state":"AL","company_public_response":null,"sub_issue":"Problem getting your free annual credit report"},"highlight":{"complaint_what_happened":["I called Equifax on XX/XX/20 and was advised to send <em>copy</em> of my <em>drivers</em> <em>license</em> and social <em>security</em> <em>card</em>. \n\nI have sent them <em>copy</em> of my <em>drivers</em> <em>license</em> and social <em>security</em> <em>card</em> and utility bill on XX/XX/20. But did not receive free annual credit report."]},"sort":[26.777683,"3844094"]},{"_index":"complaint-public-v1","_id":"6309831","_score":26.479414,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I got letter in the mail from Target that credit card was declined and needed my driver 's license, social security card and a copy of utility bill. I called Target told them I never applied for card. The lady told me the email that was used it was not correct, also driver 's license number was incorrect also.","date_sent_to_company":"2022-12-12T21:59:59.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"453XX","tags":null,"has_narrative":true,"complaint_id":"6309831","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TD BANK US HOLDING COMPANY","date_received":"2022-12-12T21:53:11.000Z","state":"OH","company_public_response":null,"sub_issue":"Application denied"},"highlight":{"complaint_what_happened":["I got letter in the mail from Target that credit <em>card</em> was declined and needed my <em>driver</em> 's <em>license</em>, social <em>security</em> <em>card</em> and a <em>copy</em> of utility bill. I called Target told them I never applied for <em>card</em>. The lady told me the email that was used it was not correct, also <em>driver</em> 's <em>license</em> number was incorrect also."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"issue":["Getting a credit <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"]},"sort":[26.479414,"6309831"]},{"_index":"complaint-public-v1","_id":"12098322","_score":26.447536,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Dear CFPB and Equifax Regarding a pre-printed computer generated letter designed to delay the deletion of negative items on my account. \nFollowing my request to delete medical debt from my account for the XXXX XXXX XXXX XXXX  XXXX Equifax deceitfully changed the lenders name on my report ), I received a computer generated letter suggesting that Equifax needed my Social Security card and drivers license however, on all of my complaints, I include my Social Security card and drivers license. On XX/XX/year> I asked for clarification of the letter. I have received no response whatsoever. The letter suggested that I needed to send them my Social Security card and drivers license however, on all of my complaints both of these have been included. I also spent six hours getting in touch with their customer service who agreed that the letter sent to me by Equifax seemed odd, especially when they have been sent a copy of my drivers license and Social Security Card already. \nPlease see CFPB complaint number XXXX XXXX XXXX. I asked for clarification in that complaint as to why Im being asked for my Social Security card and drivers license when each and every complaint already contained these. I also spent six hours getting in touch with an agent from Equifax and resubmitted my drivers license that came from my authorized cell phone and I called in from my authorized home phone. I was also forced to send a selfie. I have been confirmed to be verified by Equifax. I also answered 10 security questions. Repeatedly asking for the same information over and over and refusing to give me clarification is a FCRA violation as it is done by by Equifax to delay resolution.","date_sent_to_company":"2025-02-22T02:24:27.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"63385","tags":null,"has_narrative":true,"complaint_id":"12098322","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-02-16T18:45:50.000Z","state":"MO","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["The letter suggested that I needed to send them my Social <em>Security</em> <em>card</em> and <em>drivers</em> <em>license</em> however, on all of my complaints both of these have been included. I also spent six hours getting in touch with their customer service who agreed that the letter sent to me by Equifax seemed odd, especially when they have been sent a <em>copy</em> of my <em>drivers</em> <em>license</em> and Social <em>Security</em> <em>Card</em> already. \nPlease see CFPB complaint number XXXX XXXX XXXX."]},"sort":[26.447536,"12098322"]},{"_index":"complaint-public-v1","_id":"6217408","_score":26.219957,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Please refer to previously filed complaints : CFPB Case XXXX and CFPB Case XXXX This is my third and final attempt to resolve this amicably with Capital One. I am willing to provide a copy of my driver 's license, proof of residence, but I will NOT provide a copy of my Social Security card. If they continue to request that, I will be filing a complaint of potential fraud and potential identity theft with the Federal Trade Commission and the Office of the Inspector General. As stated by the Social Security Administration there is absolutely NO reason to present a copy of the physical card. They are adamant in the fact the actual card is not an \" identification document '' and it should not be shared. I have attached both a copy of my driver 's license and proof of residence to have an immediate resolution of this issue. I have also attached documents from the Social Security Administration. Furthermore, it is a violation of the Privacy Act to deny individuals for their refusal to provide their social security account number.","date_sent_to_company":"2022-11-17T15:31:11.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"032XX","tags":null,"has_narrative":true,"complaint_id":"6217408","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2022-11-17T14:16:31.000Z","state":"NH","company_public_response":null,"sub_issue":"Privacy issues"},"highlight":{"complaint_what_happened":["I am willing to provide a <em>copy</em> of my <em>driver</em> 's <em>license</em>, proof of residence, but I will NOT provide a <em>copy</em> of my Social <em>Security</em> <em>card</em>. If they continue to request that, I will be filing a complaint of potential fraud and potential identity theft with the Federal Trade Commission and the Office of the Inspector General. As stated by the Social <em>Security</em> Administration there is absolutely NO reason to present a <em>copy</em> of the physical <em>card</em>."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"]},"sort":[26.219957,"6217408"]},{"_index":"complaint-public-v1","_id":"8894234","_score":26.151266,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On XX/XX/year>, I tried to login to Equifax to review my credit report, it was blocked. I called the same day and was given the run around on the phone. \n\nOn XX/XX/year>, I sent a copy of my Arkansas Drivers License and Social Security Card and requested my credit report be unblocked. I received a letter from them and basically they said they couldn't verify me. On XX/XX/year>, I sent a copy of my Arkansas Drivers license, Social Security card, and XXXX XXXX XXXX XXXX to self identify and my credit profile is still blocked.","date_sent_to_company":"2024-04-30T11:20:07.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"721XX","tags":null,"has_narrative":true,"complaint_id":"8894234","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-04-30T11:06:00.000Z","state":"AR","company_public_response":null,"sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["On XX/XX/year>, I sent a <em>copy</em> of my Arkansas <em>Drivers</em> <em>License</em> and Social <em>Security</em> <em>Card</em> and requested my credit report be unblocked. I received a letter from them and basically they said they couldn't verify me. On XX/XX/year>, I sent a <em>copy</em> of my Arkansas <em>Drivers</em> <em>license</em>, Social <em>Security</em> <em>card</em>, and XXXX XXXX XXXX XXXX to self identify and my credit profile is still blocked."]},"sort":[26.151266,"8894234"]},{"_index":"complaint-public-v1","_id":"3275953","_score":26.076607,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Capital One has restricted my card for \" security '' over 10 times this year. I have not been able to buy my kids food and our rent is past due. They are restricting our life for \" security ''. \n\nI was asked to verify my identity by sending copies of my driver 's license and social security card or my card would stay locked. Which happens on a weekly basis several times per week. \n\nMost recently my account has been restricted, and I can not make purchases on the card. I was asked to verify my identity by sending copies of my driver 's license and social security card. \n\nAfter sending in my documents, Capital One said I can no longer use my card to make purchases and that they did not need to give me a reason why.","date_sent_to_company":"2019-06-15T13:33:04.000Z","issue":"Trouble using your card","sub_product":"General-purpose credit card or charge card","zip_code":"33334","tags":null,"has_narrative":true,"complaint_id":"3275953","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2019-06-15T13:23:50.000Z","state":"FL","company_public_response":null,"sub_issue":"Can't use card to make purchases"},"highlight":{"complaint_what_happened":["I was asked to verify my identity by sending <em>copies</em> of my <em>driver</em> 's <em>license</em> and social <em>security</em> <em>card</em>. \n\nAfter sending in my documents, Capital One said I can no longer use my <em>card</em> to make purchases and that they did not need to give me a reason why."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"issue":["Trouble using your <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"],"sub_issue":["Can't use <em>card</em> to make purchases"]},"sort":[26.076607,"3275953"]},{"_index":"complaint-public-v1","_id":"13834143","_score":26.070087,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"My identity has been compromised and used to obtain residence in XXXX  and XXXX. I wrote to XXXX  to update the incorrect information on my credit report profile, XXXX  requested enlarged copies of my driver 's license and social security card. Meanwhile, I provided these information during my initial request. Either XXXX  can not read, or they have robotic response that response to categorized information with generic responses. However, I provide the same information again, and yet they refused to update the incorrect information on my credit profile. \n\nMy next verbal communication with them requesting an update, XXXX  informed to provide showing an FTC identity theft and a police report. I sent those 2 reports with copies of my driver 's license and my social security both enlarged on XXXX sheet. XXXX  responded stating that they can not remove the unknown addresses unless I provide them with the same FTC report, the police report, my driver 's license and my social security card that I previously provided. \n\nThis is a clear violation of the FCRA section 605B. \n\nI have attached all requested documents from FTC excluding my driver 's license and SS card as these documents have sensitive information and shall be provided to XXXX  again for the 4th time.","date_sent_to_company":"2025-06-01T23:33:22.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"028XX","tags":null,"has_narrative":true,"complaint_id":"13834143","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"National Credit Systems,Inc.","date_received":"2025-06-01T23:32:57.000Z","state":"RI","company_public_response":null,"sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["I sent those 2 reports with <em>copies</em> of my <em>driver</em> 's <em>license</em> and my social <em>security</em> both enlarged on XXXX sheet. XXXX  responded stating that they can not remove the unknown addresses unless I provide them with the same FTC report, the police report, my <em>driver</em> 's <em>license</em> and my social <em>security</em> <em>card</em> that I previously provided. \n\nThis is a clear violation of the FCRA section 605B."]},"sort":[26.070087,"13834143"]},{"_index":"complaint-public-v1","_id":"13833632","_score":26.070087,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"My identity has been compromised and used to obtain residence in XXXX  and XXXX. I wrote to Equifax to update the incorrect information on my credit report profile, Equifax requested enlarged copies of my driver 's license and social security card. Meanwhile, I provided these information during my initial request. Either Equifax can not read, or they have robotic response that response to categorized information with generic responses. However, I provide the same information again, and yet they refused to update the incorrect information on my credit profile. \n\nMy next verbal communication with them requesting an update, Equifax informed to provide showing an FTC identity theft and a police report. I sent those 2 reports with copies of my driver 's license and my social security both enlarged on XXXX sheet. Equifax responded stating that they can not remove the unknown addresses unless I provide them with the same FTC report, the police report, my driver 's license and my social security card that I previously provided. \n\nThis is a clear violation of the FCRA section 605B. \n\nI have attached all requested documents from FTC excluding my driver 's license and SS card as these documents have sensitive information and shall be provided to Equifax again for the 4th time.","date_sent_to_company":"2025-06-01T23:33:21.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"028XX","tags":null,"has_narrative":true,"complaint_id":"13833632","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-06-01T22:56:33.000Z","state":"RI","company_public_response":null,"sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["I sent those 2 reports with <em>copies</em> of my <em>driver</em> 's <em>license</em> and my social <em>security</em> both enlarged on XXXX sheet. Equifax responded stating that they can not remove the unknown addresses unless I provide them with the same FTC report, the police report, my <em>driver</em> 's <em>license</em> and my social <em>security</em> <em>card</em> that I previously provided. \n\nThis is a clear violation of the FCRA section 605B."]},"sort":[26.070087,"13833632"]},{"_index":"complaint-public-v1","_id":"3352983","_score":26.03699,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/XXXX, I submitted a faxed request to Clarity Services Inc to place a security freeze on my file. On XX/XX/XXXX, I received a response back stating that they didn't have my social security card to verify my identity. When I submitted my request, I submitted a copy of my bank statement, drivers license, social security card, and my bank statement with my address that matched my Drivers License. I need for them to place the security freeze on my consumer file asap as I provided the correct information.","date_sent_to_company":"2019-08-24T20:53:01.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"30252","tags":null,"has_narrative":true,"complaint_id":"3352983","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Clarity Services","date_received":"2019-08-24T20:47:10.000Z","state":"GA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["On XX/XX/XXXX, I submitted a faxed request to Clarity Services Inc to place a <em>security</em> freeze on my file. On XX/XX/XXXX, I received a response back stating that they didn't have my social <em>security</em> <em>card</em> to verify my identity. When I submitted my request, I submitted a <em>copy</em> of my bank statement, <em>drivers</em> <em>license</em>, social <em>security</em> <em>card</em>, and my bank statement with my address that matched my <em>Drivers</em> <em>License</em>."],"issue":["Problem with fraud alerts or <em>security</em> freezes"]},"sort":[26.03699,"3352983"]},{"_index":"complaint-public-v1","_id":"4185732","_score":26.003035,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/XXXX, I sent an email to FIRSTBANK in order to find out why they made an unauthorized request for my credit report from XXXX according to a XXXX XXXX notification. Their response was that FIRSTBANK don't entertain complaints over email directing me to use regular mail with a set of questions. \n\nAfter a back and forth that took several months with FIRSTBANK requesting more personal information that I didnt particularly want to share with them on XX/XX/2020, Mr. XXXX XXXX from FIRSTBANK finally acknowledged their mistake and proceeded to correct the unauthorized credit inquiry, but that was only after I sent a copy of my Drivers license and Social Security card as they requested. \n\nOn XX/XX/2020, Mr. XXXX XXXX declined my request to return the copy of my Drivers license and Social Security card allegedly because they are required to keep documentation about their clients. \n\nPlease, ask FIRSTBANK to return the copy of my Drivers license and Social Security card that I only sent to them to validate my identity and correct a mistake of their making. Im not a client and dont feel comfortable with FIRSTBANK having a copy of my personal documents. 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I asked them to verify some accounts or remove them immediately. In this letter I sent them a photo copy of my driver license, social security card and a copy of my XXXX ( utility bill ). They responded with a letter on XX/XX/XXXX saying they couldn't locate a credit file in their database with the identification information I provided. They asked that I send them a copy of my driver license and social security card, which was in the letter. I'm totally confused to if they even read the letter. 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