{"took":338,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":372961,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"2817975","_score":15.71259,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Fraud scams using XXXX death record frauding scams frauding my families divorced out side documents of XXXX XXXX XXXX XXXX death record of XXXX county Indiana Frauding scams frauding using XXXX Frauding scams using land development frauding my documents a grade school documents as land development and back With ids scams and business scams","date_sent_to_company":"2018-02-18T11:40:54.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"90003","tags":"Servicemember","has_narrative":true,"complaint_id":"2817975","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2018-02-18T11:40:52.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Fraud scams using XXXX death record frauding scams frauding my families divorced out side documents of XXXX XXXX XXXX XXXX death record of XXXX county Indiana Frauding scams frauding using XXXX Frauding scams using land <em>development</em> frauding my documents a grade school documents as land <em>development</em> and back With ids scams and <em>business</em> scams"]},"sort":[15.71259,"2817975"]},{"_index":"complaint-public-v1","_id":"2817966","_score":15.71259,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Fraud scams using XXXX death record frauding scams frauding my families divorced out side documents of XXXX XXXX XXXX XXXX death record of XXXX county Indiana Frauding scams frauding using XXXX Frauding scams using land development frauding my documents a grade school documents as land development and back With ids scams and business scams","date_sent_to_company":"2018-02-18T11:40:49.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"90003","tags":"Servicemember","has_narrative":true,"complaint_id":"2817966","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2018-02-18T10:58:20.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Fraud scams using XXXX death record frauding scams frauding my families divorced out side documents of XXXX XXXX XXXX XXXX death record of XXXX county Indiana Frauding scams frauding using XXXX Frauding scams using land <em>development</em> frauding my documents a grade school documents as land <em>development</em> and back With ids scams and <em>business</em> scams"]},"sort":[15.71259,"2817966"]},{"_index":"complaint-public-v1","_id":"2797287","_score":14.5316925,"_source":{"product":"Checking or savings account","complaint_what_happened":"The Honorable XXXX XXXX Deputy Director, Consumer Financial Protection Bureau XX/XX/XXXX XX/XX/XXXXDear Deputy Director XXXX : This is a complaint about the failure of two national banks, XXXX XXXX XXXX and SunTrust, failing to properly audit an ATM machine to resolve a discrepancy in the amount disbursed to me when the ATM malfunctioned on XX/XX/XXXX. \n\nI am XXXX years old, and a checking account holder at the XXXX, XXXX branch of SunTrust. However, as a matter of convenience, I initiated an ATM withdrawal of {$300.00} at a XXXX XXXX XXXX branch at XXXX XXXX XXXX XXXX in XXXX XXXX on XX/XX/XXXX. Once I initiated the transaction, the ATM mechanism designed for disbursing the currency mangled all the {$20.00} bills, except one, keeping {$280.00} of the cash proceeds for which my SunTrust account was debited. I was able to see the mangled bills in the ATM mechanism but could not do anything to resolve the dilemma. I espied a XXXX XXXX XXXX employee inside the bank premises and went in and implored her to assist me before another ATM patron initiated a transaction of withdrawals and thereby might receive the balance of my funds. \nThe XXXX  XXXX XXXX employee scoffed at my request for help, advising me that ATM transactions are beyond the authority of their duties at XXXX XXXX XXXX. I knew this to be untrue because I have witnessed bank employees retrieve electronic debit and credit cards from ATM machines when the ATM has mistakenly confiscated a patrons card. \nSo, I became more insistent that someone help me because I believed that since the cash proceeds had been delivered to the mechanism for disbursement, my account would be charged although I had been deprived of the full amount of the authorized withdrawal. \nThe refusal to help me escalated to another unprovoked level when the XXXX XXXX XXXX employee beckoned security ( a XXXX government police officer moonlighting ). I was assailed by the security agent who, like me is XXXX. From there the development of events went beyond anything that can be described as rational or reasonable. \nBoth XXXX XXXX XXXX and my bank, SunTrust, have denied my claims for an honest audit that would, if honest, reconcile the amount ( {$280.00} ) of cash proceeds that I did not receive from the XXXX XXXX XXXX ATM onXX/XX/XXXX \nThis complaint is made to enforce my rights to having this matter conciliated in a manner that reflects the chronological developments which can be documented by the digital and visually recorded data contained within the XXXX XXXX XXXX repositories used for safekeeping records of digital surveillance and financial transactions at the ATM, all of which validate my claim.","date_sent_to_company":"2018-01-30T09:44:35.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"20002","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"2797287","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SUNTRUST BANKS, INC.","date_received":"2018-01-30T03:50:41.000Z","state":"DC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["From there the <em>development</em> of events went beyond anything that can be described as rational or reasonable."]},"sort":[14.5316925,"2797287"]},{"_index":"complaint-public-v1","_id":"3387329","_score":14.00127,"_source":{"product":"Payday loan, title loan, or personal loan","complaint_what_happened":"I took out a loan and paid back all principle. I then had the Wisconsin Dept of Financial Affairs tell me they are not licenced in WI. I started payment plan, and paid another {$150.00} and then canceled the agreement of {$600.00}. They say they are part of the XXXX XXXX, they do not reside on their land and are only affiliated with XXXX XXXX. Their practices are wrong and misleading. Why do they not have to follow the laws, but others do? It says XXXX XXXX is on the reservation, but then does business as Zocaloan? Why a different name? Because Zocaloan is not on tribal land. See their loan description .... \n\nThe words you and your mean the borrower who has electronically signed it. The words we, us and our means Rosebud Lending LZO d/b/a ZocaLoans. We are a sovereign enterprise, an economic development arm and instrumentality of, and wholly owned and controlled by, the XXXX XXXX XXXX ( the Tribe ), a federally recognized sovereign American Indian Tribe. All disclosures in this Agreement are also terms and conditions of this Agreement.\n\nThis is from Website ... \nZocaLoans loans are designed to assist you in meeting your emergency borrowing needs. Rosebud Lending LZO is the tribal lending agency of Rosebud Lending, a subsidiary of the Rosebud Economic Development Corporation, an economic development arm and entity of the XXXX XXXX XXXX, a sovereign nation located within the United States of America and operating within the Tribes reservation. Rosebud Lending does  business as ZocaLoans. \nZocaLoans does not lend in all states. \n\nId like to find out their physical address and not PO Box . There were many of these places sued in California for doing this exact same thing.","date_sent_to_company":"2019-09-26T18:57:52.000Z","issue":"Charged fees or interest you didn't expect","sub_product":"Installment loan","zip_code":"604XX","tags":null,"has_narrative":true,"complaint_id":"3387329","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Rosebud Economic Development Corporation","date_received":"2019-09-26T18:14:35.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Rosebud Lending LZO is the tribal lending agency of Rosebud Lending, a subsidiary of the Rosebud Economic <em>Development</em> Corporation, an economic <em>development</em> arm and entity of the XXXX XXXX XXXX, a sovereign nation located within the United States of America and operating within the Tribes reservation. Rosebud Lending does  <em>business</em> as ZocaLoans. \nZocaLoans does not lend in all states. \n\nId like to find out their physical address and not PO Box ."],"company":["Rosebud Economic <em>Development</em> Corporation"]},"sort":[14.00127,"3387329"]},{"_index":"complaint-public-v1","_id":"16592423","_score":13.702114,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I paid XXXX XXXX through PayPal over a year ago for an online rabbit pedigree service. The company accepted full payment but never provided access to any working product or service. \n\nAfter purchase, XXXX XXXX repeatedly claimed they were in development and later announced they were rebranding to XXXX XXXX. Their website still says it is under construction, and their FAQ admits that the original development team never completed the software. Customers, including myself, have received nothing in return for our money. \n\nPayPal denied my dispute solely because it was filed more than XXXX days after payment, even though the business clearly never delivered the product and appears to no longer be operating. This is a case of fraudulent non-delivery, not a delayed shipment or service. \n\nI have documentation and screenshots showing that XXXX LLCs website is inactive, their social media contains public complaints from other affected buyers, and the BBB lists the business as not accredited. I am requesting that PayPal reopen my case and refund my payment under their fraud policies, since the standard XXXX limit should not apply to fraudulent or non-existent sellers.","date_sent_to_company":"2025-10-15T23:05:56.000Z","issue":"Fraud or scam","sub_product":"Mobile or digital wallet","zip_code":"954XX","tags":null,"has_narrative":true,"complaint_id":"16592423","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2025-10-15T22:54:48.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["After purchase, XXXX XXXX repeatedly claimed they were in <em>development</em> and later announced they were rebranding to XXXX XXXX. Their website still says it is under construction, and their FAQ admits that the original <em>development</em> team never completed the software. Customers, including myself, have received nothing in return for our money."]},"sort":[13.702114,"16592423"]},{"_index":"complaint-public-v1","_id":"3728823","_score":13.597463,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"PNC Bank NA has arbitrarily disabled its interconnectivity to XXXX. I am unable to transact touchless/contact-less transactions to support an XXXX  XXXX XXXX. There was no notice or warning provided to bank customers of this development and no consideration of the monetary impact this would have on thousands of PNC customers who use XXXX to reduce their transaction costs in personal and business banking.","date_sent_to_company":"2020-07-03T22:17:22.000Z","issue":"Problem adding money","sub_product":"Mobile or digital wallet","zip_code":"20003","tags":null,"has_narrative":true,"complaint_id":"3728823","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PNC Bank N.A.","date_received":"2020-07-03T22:07:46.000Z","state":"DC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["There was no notice or warning provided to bank customers of this <em>development</em> and no consideration of the monetary impact this would have on thousands of PNC customers who use XXXX to reduce their transaction costs in personal and <em>business</em> banking."]},"sort":[13.597463,"3728823"]},{"_index":"complaint-public-v1","_id":"20193450","_score":13.370455,"_source":{"product":"Credit card","complaint_what_happened":"Description of Fraudulent Chargeback XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX retained our company to provide professional services, including branding development, packaging design, and e-commerce website design and development. The services were commissioned, delivered, and partially paid for by the client prior to the chargeback dispute. See attached Scope of work 1. Initial Engagement and Approved Work Between XX/XX/year> and XX/XX/year>, XXXX XXXX XXXX engaged our company to design the brand identity and packaging for their chocolate products. \n\nThe scope of work included brand development, packaging design, and production-ready assets. The work was completed and delivered to the client. The client reviewed and approved the deliverables, and all invoices associated with this phase of the project were paid in full and on time. \n\nThe packaging and branding assets created by our company are currently being used in the clients commercial products. In addition, our company retains physical prototypes and development materials demonstrating the design and production process. \n\n2. E-commerce Design and Development Project Following the successful completion of the branding and packaging engagement, XXXX XXXX XXXX engaged our company to design and develop an e-commerce website. \n\nThe agreed project budget for the website development was approximately {$25000.00}. The client ultimately failed to pay the final invoice of {$7100.00} associated with the e-commerce development work. After multiple attempt to get the invoice paid we wrote to them to inform our legla action against them. \n\n3. Chargeback Filed Through American Express Rather than resolving the outstanding balance through normal commercial channels, XXXX XXXX XXXX filed a chargeback through American Express seeking reimbursement for previously paid services, claiming that they never engaged with us and never received the material/services. \n\nThe chargeback included the following amounts : Approximately {$3800.00} related to the branding and packaging design work described above ( See email attached here from XXXX to their packaging vendor ) {$7100.00} related to a payment made for the e-commerce design and development project ( see email attached here to their legal, requesting closure of unpaid invoices and of last pieces of change or order to launch the website ) The client paid invoice via XXXX XXXX service using their Amex In the chargeback submission, the client alleged that the services had not been commissioned and that no work had been delivered. These statements are false and materially misleading. \n\n4. Evidence of Services Commissioned and Delivered Substantial documentary evidence exists demonstrating that the services were properly commissioned, performed, and delivered. This evidence includes, but is not limited to : Approved branding and packaging assets currently being used by the client in commercial products Email correspondence confirming project requests, feedback, and approvals Design files, revisions, and project documentation generated during the course of the work Development records and deliverables associated with the e-commerce website Physical prototypes related to the packaging design work All of this evidence was submitted to American Express during the dispute process. \n\n5. Chargeback Outcome Despite the documentation provided, American Express processed and approved the chargeback, resulting in the reversal of approximately {$12000.00} in payments for services that had already been commissioned, completed, delivered, and in part commercially utilized by the client. \n\nFollowing the decision, no meaningful opportunity to appeal the determination was provided. American Express indicated that the appropriate recourse would be to pursue the matter directly with the client through legal channels. \n\n6. Basis for Fraud Concern The chargeback was filed after the services had been fully delivered and after the client had begun using the deliverables in their commercial operations. \n\nBased on the documented commissioning of the work, the clients approvals, the payments previously made, and the ongoing commercial use of the deliverables, the chargeback appears to represent a fraudulent reversal of legitimate business transactions.","date_sent_to_company":"2026-03-12T05:57:09.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"943XX","tags":null,"has_narrative":true,"complaint_id":"20193450","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2026-03-12T05:15:36.000Z","state":"CA","company_public_response":null,"sub_issue":"Other problem"},"highlight":{"complaint_what_happened":["Based on the documented commissioning of the work, the clients approvals, the payments previously made, and the ongoing commercial use of the deliverables, the chargeback appears to represent a fraudulent reversal of legitimate <em>business</em> transactions."]},"sort":[13.370455,"20193450"]},{"_index":"complaint-public-v1","_id":"21419822","_score":13.13541,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am submitting this update to supplement my existing complaint XXXX After filing my complaint, I received written notice from XXXX XXXX XXXX stating that my account had been placed in XXXX XXXX status for 30 days as of XX/XX/year>, and that the account will be subject to closure after XX/XX/year> if that status remains in place. \nThis development is significant because it shows that the bank identified a level of irregularity or risk affecting the account sufficient to restrict its use. However, despite taking restrictive action against the account itself, the bank has not resolved the underlying fraud dispute, has not restored the disputed funds, and has not provided an effective internal mechanism through which I can recover the money that was withdrawn. \nI am therefore facing a situation in which the bank is preparing to close the account while the fraud claim remains unresolved. This leaves me without access to the disputed funds and without a meaningful banking relationship through which to pursue relief. \nI submit this notice as additional evidence that the bank recognized a serious issue affecting the account, yet failed to provide a fair and effective resolution of the unauthorized withdrawals.","date_sent_to_company":"2026-04-20T23:26:06.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"77095","tags":null,"has_narrative":true,"complaint_id":"21419822","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BOK FINANCIAL CORP","date_received":"2026-04-20T23:14:42.000Z","state":"TX","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["This <em>development</em> is significant because it shows that the bank identified a level of irregularity or <em>risk</em> affecting the account sufficient to restrict its use. However, despite taking restrictive action against the account itself, the bank has not resolved the underlying fraud dispute, has not restored the disputed funds, and has not provided an effective internal <em>mechanism</em> through which I can recover the money that was withdrawn."]},"sort":[13.13541,"21419822"]},{"_index":"complaint-public-v1","_id":"4290266","_score":13.095936,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"This complaint is about Bank of America I am writing to you about a fraudulent ATM withdrawal at the XXXX branch of Bank of America on XX/XX/XXXX from my Employment Development Debit account in the amount of {$560.00}. \nI reported the fraudulent withdrawal to Bank of America Fraud Investigation Unit on XX/XX/XXXX. I then requested an investigation into this crime. I was interviewed on the phone by three different individuals representing the Fraud Division. No police report of this crime was reported.\n\nI received a letter from the Bank of America Fraud Division on XX/XX/XXXX stating that their investigation was closed and that they believed that fraud was involved. The tone of their letter insinuated, implied, suggested that I was responsible, but that was not directly stated. \nI have been making every attempt, unsuccessfully, to contact and speak with a representative of Bank of America to solve this problem and have my money restored to me. The following questions have not been addressed by the bank ; Why is the investigation closed? \nWhere is evidence, specifically video evidence, which I requested? \nWhere is my money which was fraudulently withdrawn? \nAdditionally, there are no appointments available at a Bank of America branch in XXXX, XXXX XXXX or XXXX, the communities nearest me. \nBank of America administers the funds from Californias Employment Development Department to its clients. The Employment Development Department is a state agency which has chosen Bank of America to be the custodian of these funds. As such, Bank of America bears the responsibility for loss mitigation and recovery of funds. \nBank of America is guilty of violating the Unfair Competition Law, according to the Southern Poverty Law Center. \nI applied for and was denied provisional credit, despite the banks claim that it would be available. \nAdditionally, I received by mail a new Employment Development Department debit card, which I am unable to activate at Bank of America. \nThere are two equally inept and corrupt agencies in this story. The first is Bank of America and the second is California Employment Development Department.\n\nThe last payment I received from the Employment Development Department was on XX/XX/XXXX. I had also filed with the Employment Development Department for an extension of unemployment insurance benefits, and Pandemic Unemployment Insurance. Only days later, the fraudulent withdrawal transaction was made at the XXXX Branch of Bank of America. \nBenefits which were supposed to be paid to me were frozen by the Employment Development Department after I reported to them that my EDD debit card was hacked. I attempted, unsuccessfully, to reach the Employment Development Department by phone many times. On XX/XX/XXXX XXXX, I called the Employment Development Department 11 times. On XX/XX/XXXX, I called them 10 times. On XX/XX/XXXX, 6 times. The XXXX, I called them 12 times. The XXXX, 10 times. The XXXX, 13 times, the XXXX, 4 times, on XX/XX/XXXX, 4 times, on XX/XX/XXXX, 4 times. XXXX, XXXX, 4 times, and XX/XX/XXXX, I called them 6 times. Altogether, I called the Employment Development Department over 86 times and never once spoke to a person. I was informed by a recording that I could not be helped and they were hanging up. \nAs a result of the events narrated above, my Bank of America debit card remains frozen and unusable, and I have not been reimbursed for my monetary loss.. My Employment Development Department account is frozen. I can not access any of the funds which are mine. \nI mailed 4 valid copies of identification to the Employment Development Department on XX/XX/XXXX via certified mail. As of XX/XX/XXXX, the items I sent via certified mail have not been signed for. When I tried to contact the Employment Development Department, I was directed to their website, which had been taken down for system maintenance. \nI demand that the funds which were fraudulently withdrawn from my account be returned to me by Bank of America. \n\n\nXXXX XXXX XXXX :","date_sent_to_company":"2021-04-12T17:48:06.000Z","issue":"Trouble using the card","sub_product":"Government benefit card","zip_code":"92373","tags":"Older American","has_narrative":true,"complaint_id":"4290266","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2021-04-12T17:37:59.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using the card to withdraw money from an ATM"},"highlight":{"complaint_what_happened":["Additionally, I received by mail a new Employment <em>Development</em> Department debit card, which I am unable to activate at Bank of America. \nThere are two equally inept and corrupt agencies in this story. The first is Bank of America and the second is California Employment <em>Development</em> Department.\n\nThe last payment I received from the Employment <em>Development</em> Department was on XX/XX/XXXX."]},"sort":[13.095936,"4290266"]},{"_index":"complaint-public-v1","_id":"15870564","_score":12.978797,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"-- - I am disputing a {$150.00} collection reported by AARGON AGENCY INC. I do not recognize this debt and have not received proper validation from the company. I attempted to resolve the issue through XXXX XXXX and the credit bureaus, but the account remains on my report. The collection is negatively impacting my credit score and my ability to secure financing for business development. I am requesting that this item be investigated and removed if it can not be verified with full documentation","date_sent_to_company":"2025-09-11T20:13:55.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"60153","tags":null,"has_narrative":true,"complaint_id":"15870564","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Aargon Agency, Inc.","date_received":"2025-09-11T19:44:50.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["The collection is negatively impacting my credit score and my ability to secure financing for <em>business</em> <em>development</em>. I am requesting that this item be investigated and removed if it can not be verified with full documentation"]},"sort":[12.978797,"15870564"]},{"_index":"complaint-public-v1","_id":"1636467","_score":12.959901,"_source":{"product":"Mortgage","complaint_what_happened":"the reverse mortgage lender ( reverse mortgage solutions inc ) provides a procedure for the struggling homeowners to short-sale their property. ( short-sale letter exh XXXX ) stating that \" Once the process begins, an associate will review your application and contact you within 5 business days to discuss next steps. '' FHA 's parent agency, the U.S. Department of Housing and Urban Development, also has guidelines for lenders handling short sales. we have submitted a complete short-sale package both by fax and email on XXXX XXXX, 2015 ( see exh XXXX ) only to be told that the package was lost by the lender. \nwe have resubmitted that package on XXXX XXXX, 2015 ( see exh XXXX ) of which the receipt was acknowledged by the lender. \n\ndespite the clear short-sale guidelines by the lender and XXXX XXXX Department of Housing and Urban Development the lender is not responding to short-sale requests and seems to be purposely dragging the process unnecessarily and causing the home-owner, who is a XXXX citizen, additional financial and emotional hardship.","date_sent_to_company":"2015-11-03T21:07:21.000Z","issue":"Loan modification,collection,foreclosure","sub_product":"Reverse mortgage","zip_code":"11221","tags":"Older American","has_narrative":true,"complaint_id":"1636467","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Reverse Mortgage Solutions, Inc.","date_received":"2015-11-02T22:34:43.000Z","state":"NY","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"complaint_what_happened":["the reverse mortgage lender ( reverse mortgage solutions inc ) provides a procedure for the struggling homeowners to short-sale their property. ( short-sale letter exh XXXX ) stating that \" Once the process begins, an associate will review your application and contact you within 5 <em>business</em> days to discuss next steps. '' FHA 's parent agency, the U.S."]},"sort":[12.959901,"1636467"]},{"_index":"complaint-public-v1","_id":"2867768","_score":12.688061,"_source":{"product":"Checking or savings account","complaint_what_happened":"Organizations that want to do business with the U.S. federal government, and their state and local agents, such as XXXX XXXX Community Development, must have a System for Award Management ( SAM ) number to apply for federal grants and/or contracts. Although acquiring a SAM number is free, the application process can be cumbersome. In addition to a taxpayer identification name and number, XXXX XXXX XXXX number, and IRS review, organizations must have a bank account and routing number. \n\nLast XX/XX/XXXX, I was completing a SAM application for XXXX XXXX, the community development arm of Metropolitan XXXX XXXX XXXX XXXX XXXX XXXX, when I decided to search low-cost offers for small business banking. When I checked online, PNC, which has a branch less than a mile away, popped up. \n\nGreat news, I thought. The ad read : Earn up to {$300.00} [ 1 ]  when you open a qualifying PNC business checking account by XX/XX/18. Then I read the smaller print. Is your business located in zip code XXXX? If not, tell us the zip code where your business is located and well connect you with the offer available in your area : In the box below, I entered the XXXX and pressed Go to Offer. What message did I receive? Your business is located outside of PNCs servicing area. There are no offers available. '' An invitation for businesses in XXXX generated the same response when XXXX was identified as the location.The explanation in footnote [ 1 ] : Offer only available in select PNC Bank branch locations and only to businesses with an annual revenue less than {$5.00} million. \n\n\" Outside the banks service area. '' What does that mean? What small businesses meet PNC 's criteria better than those in XXXX and XXXX? Both zip codes are in the heart of XXXX XXXX, and are populated with small businesses. Incidently, they are among the most racially and ethnically diverse areas in the city. \n\nDo households in XXXX and XXXX have sufficient incomes for PNC to accept deposits, but not sufficient not enough to do business with them? Not enough to ease the way for them to apply for federal grants and contracts? If PNC were the only bank in town, where would small businesses in those zip codes get bank accounts? \n\nOffended, I decided not to seek answers to those questions, but to do business elsewhere. Thank goodness for good and honest and community banking. Where PNC drew a red line, XXXX Bank rolled out the red carpet.","date_sent_to_company":"2018-04-08T00:44:03.000Z","issue":"Opening an account","sub_product":"Checking account","zip_code":"07304","tags":"Older American","has_narrative":true,"complaint_id":"2867768","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PNC Bank N.A.","date_received":"2018-04-07T22:43:39.000Z","state":"NJ","company_public_response":null,"sub_issue":"Confusing or missing disclosures"},"highlight":{"complaint_what_happened":["Last XX/XX/XXXX, I was completing a SAM application for XXXX XXXX, the community <em>development</em> arm of Metropolitan XXXX XXXX XXXX XXXX XXXX XXXX, when I decided to search low-cost offers for small <em>business</em> banking. When I checked online, PNC, which has a branch less than a mile away, popped up. \n\nGreat news, I thought. The ad read : Earn up to {$300.00} [ 1 ]  when you open a qualifying PNC <em>business</em> checking account by XX/XX/18. Then I read the smaller print."]},"sort":[12.688061,"2867768"]},{"_index":"complaint-public-v1","_id":"2346042","_score":12.676487,"_source":{"product":"Credit card","complaint_what_happened":"Last year I was contacted by several companies about an online business opportunity. XXXX of the companies that called me was XXXX XXXX XXXX. XXXX XXXX contacted me by telephone and I paid them {$10000.00} for a business entity set-up, tax consultant, tax preparation service for life, business credit development and credit account manager. After paying them for these services they set up a XXXX corporation ( I live in XXXX ) and I have disappeared. I have not been able to get in touch with them since. I have left numerous messages and they never return my calls. I now realize that this was most likely part of an online business scam and I am reaching out to your organization for help having Discover dispute these charges using claims and defenses. This company has not provided their services I purchased and I want my money refunded to me.","date_sent_to_company":"2017-02-15T18:13:00.000Z","issue":"Billing disputes","sub_product":null,"zip_code":"774XX","tags":"Older American","has_narrative":true,"complaint_id":"2346042","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2017-02-15T18:13:00.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Last year I was contacted by several companies about an online <em>business</em> opportunity. XXXX of the companies that called me was XXXX XXXX XXXX. XXXX XXXX contacted me by telephone and I paid them {$10000.00} for a <em>business</em> entity set-up, tax consultant, tax preparation service for life, <em>business</em> credit <em>development</em> and credit account manager. After paying them for these services they set up a XXXX corporation ( I live in XXXX ) and I have disappeared."]},"sort":[12.676487,"2346042"]},{"_index":"complaint-public-v1","_id":"7679284","_score":12.47941,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"REQUESTED WIRE TRANSFER OF {$60000.00} TO XXXX XXXX  TO START A E-COMMERCE BUSINESS, TRANSFERRED THE MONEY VIA WIRE TRANSFER FROM MY ACCOUNT AT WELLS FARGO TO XXXX XXXX ACCOUNT ALSO AT WELLS FARGO. THROUGH MANY DEVELOPMENTS AND SEVERAL PROJECT MANAGERS AT XXXX XXXX  AND NEVER RECEIVING WHAT WAS PROMISED INCLUDING REVENUE IN THE FORM OF 70 % TO ME 30 % TO THEM, TO DATE I HAVENT RECE IVED ANY COMPENSATION AND REALIZED THIS WAS A SCAM. CONTACTED MY BANK WELLS FARGO AND WAS TOLD THERE'S NOTHING THEY CAN DO TO RETRIEVE MY MONEY.","date_sent_to_company":"2023-10-12T03:44:09.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"94109","tags":null,"has_narrative":true,"complaint_id":"7679284","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-10-12T03:23:56.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["REQUESTED WIRE TRANSFER OF {$60000.00} TO XXXX XXXX  TO START A E-COMMERCE <em>BUSINESS</em>, TRANSFERRED THE MONEY VIA WIRE TRANSFER FROM MY ACCOUNT AT WELLS FARGO TO XXXX XXXX ACCOUNT ALSO AT WELLS FARGO. THROUGH MANY <em>DEVELOPMENTS</em> AND SEVERAL PROJECT MANAGERS AT XXXX XXXX  AND NEVER RECEIVING WHAT WAS PROMISED INCLUDING REVENUE IN THE FORM OF 70 % TO ME 30 % TO THEM, TO DATE I HAVENT RECE IVED ANY COMPENSATION AND REALIZED THIS WAS A SCAM."]},"sort":[12.47941,"7679284"]},{"_index":"complaint-public-v1","_id":"1439501","_score":12.478925,"_source":{"product":"Credit reporting","complaint_what_happened":"I have a XXXX in state of California with my dad. We opened the company back in XX/XX/XXXX and had some employees at the time. So we fell behind with payment for Employment Development department ( EDD ). So in XX/XX/XXXX and XX/XX/XXXX they put few liens on the accounts. Since then we resolve all the past due balance with EDD and are in good standings, but they wo n't remove the state tax lien from my credit report and is really frustrating. The name of the business is XXXX XXXX XXXX XXXX","date_sent_to_company":"2015-07-01T15:04:25.000Z","issue":"Incorrect information on credit report","sub_product":null,"zip_code":"92123","tags":null,"has_narrative":true,"complaint_id":"1439501","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2015-06-26T07:55:13.000Z","state":"CA","company_public_response":"Company chooses not to provide a public response","sub_issue":"Public record"},"highlight":{"complaint_what_happened":["So we fell behind with payment for Employment <em>Development</em> department ( EDD ). So in XX/XX/XXXX and XX/XX/XXXX they put few liens on the accounts. Since then we resolve all the past due balance with EDD and are in good standings, but they wo n't remove the state tax lien from my credit report and is really frustrating. The name of the <em>business</em> is XXXX XXXX XXXX XXXX"]},"sort":[12.478925,"1439501"]},{"_index":"complaint-public-v1","_id":"1446494","_score":12.457852,"_source":{"product":"Credit reporting","complaint_what_happened":"I have a XXXX in state of California with my dad. We opened the company back in XX/XX/XXXX and had some employees at the time. So we fell behind with payment for Employment Development department ( EDD ). So in XX/XX/XXXX and XX/XX/XXXX they put few liens on the accounts. Since then we resolve all the past due balance with EDD and are in good standings, but they wo n't remove the state tax lien from my credit report and is really frustrating. The name of the business is XXXX XXXX XXXX XXXX","date_sent_to_company":"2015-07-01T15:18:53.000Z","issue":"Incorrect information on credit report","sub_product":null,"zip_code":"92123","tags":null,"has_narrative":true,"complaint_id":"1446494","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2015-07-01T15:05:31.000Z","state":"CA","company_public_response":"Company chooses not to provide a public response","sub_issue":"Public record"},"highlight":{"complaint_what_happened":["So we fell behind with payment for Employment <em>Development</em> department ( EDD ). So in XX/XX/XXXX and XX/XX/XXXX they put few liens on the accounts. Since then we resolve all the past due balance with EDD and are in good standings, but they wo n't remove the state tax lien from my credit report and is really frustrating. The name of the <em>business</em> is XXXX XXXX XXXX XXXX"]},"sort":[12.457852,"1446494"]},{"_index":"complaint-public-v1","_id":"14488815","_score":12.423182,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"Dear CFPB, I previously submitted a complaint regarding Giggle Finance, a company that provided me with a deceptive business loan and continued charging me after I revoked ACH and card authorization.\n\nSince that complaint, three additional charges have been taken from my account. I also filed with my states Department of Financial Institutions, who confirmed they have no jurisdiction, citing Giggles use of the business lending loophole. \n\nI was told by phone that only legal services could help but I am asking CFPB to please reopen or escalate this complaint based on new charges and clear evidence of bad-faith lending. \n\nThis is a vulnerable consumer issue disguised as a business transaction. \n\nPlease advise me how to proceed, or allow me to refile under these new developments. \n\nSincerely, XXXX XXXX XXXX XXXX Original Complaint ID : XXXX","date_sent_to_company":"2025-07-07T18:45:56.000Z","issue":"Charged fees or interest you didn't expect","sub_product":"Personal line of credit","zip_code":"474XX","tags":null,"has_narrative":true,"complaint_id":"14488815","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Giggle Finance Inc.","date_received":"2025-07-07T18:37:22.000Z","state":"IN","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["This is a vulnerable consumer issue disguised as a <em>business</em> transaction. \n\nPlease advise me how to proceed, or allow me to refile under these new <em>developments</em>. \n\nSincerely, XXXX XXXX XXXX XXXX Original Complaint ID : XXXX"]},"sort":[12.423182,"14488815"]},{"_index":"complaint-public-v1","_id":"7128574","_score":12.379263,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Commencing on or about XX/XX/XXXX, I fell victim to a multilayered scam operation orchestrated by a fraudster the company that is pretending to be an investment company, operating under the business name Coinleadsn.com ( the XXXX XXXX ), with thedesign, development, manufacture, promoting, marketing, distribution, labeling, and/or sale of illegal and outright fraudulent trading service posing to be a trading/investment company, all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains. \nMoney was transferred from my account in the amount of XXXX USD utilizing your services. \nBy reason of this misconduct, you violated, and if not enjoined will continue to violate, many of the international anti-fraud policies, which are established to facilitate the development of controls that will aid in the detection and prevention of fraud worldwide. \nKindly note that the company is not authorized by the XXXX XXXX XXXX XXXX XXXX in the XXXX where I live, which means that the Scammer is an unlicensed, unauthorized, and unregulated entity ; therefore, is unable to provide any financial or investment service. Moreover, from my understanding, the Company is not registered with any financial regulatory body elsewhere in the world. \n\nI hold PNC Bank fully responsible for this fraudulent transaction. \n\nAttached is a complete written record of the complaint that I refiled with PNC Bank on XX/XX/XXXX. To the current time, I have not received a written response from PNC Bank.","date_sent_to_company":"2023-06-16T19:50:37.000Z","issue":"Fraud or scam","sub_product":"International money transfer","zip_code":"20705","tags":"Older American","has_narrative":true,"complaint_id":"7128574","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PNC Bank N.A.","date_received":"2023-06-16T19:33:53.000Z","state":"MD","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Commencing on or about XX/XX/XXXX, I fell victim to a multilayered scam operation orchestrated by a fraudster the company that is pretending to be an investment company, operating under the <em>business</em> name Coinleadsn.com ( the XXXX XXXX ), with thedesign, <em>development</em>, manufacture, promoting, marketing, distribution, labeling, and/or sale of illegal and outright fraudulent trading service posing to be a trading/investment company, all of which aim at contributing to the goal of robbing and defrauding"]},"sort":[12.379263,"7128574"]},{"_index":"complaint-public-v1","_id":"12777741","_score":11.998454,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I have been a business user on PayPal for over 12 years with a track record of hundreds of thousands of dollars in legitimate transactions. I completed a fully contracted and documented software development project for a client. They paid a deposit, the work was delivered as agreed, and then instead of paying the remaining balance, they filed a dispute. \n\nI submitted all evidence requested : signed agreement, detailed communications, development timeline, delivery links, working software, and proof the project was completed and accepted. Despite this, PayPal ruled in favor of the buyerwithout any clear justificationand froze the remaining funds in my account. This includes unrelated recent deposits that I can not access or stop. \n\nI have reached out repeatedly to customer service, requesting escalation, and I continue to be told that someone will review my case within 14 days. It has now been over XXXX days**, and I still have **no access to the funds**. These are funds I had set aside as a **deposit for XXXX XXXX**, and due to this situation, Ive missed XXXX medical appointments and have been put in a dire financial and medical situation. \n\nPayPals decision contradicts the evidence and shows a complete lack of urgency or care. Ive requested to escalate to their Executive Office but have received no response. I am now turning to the CFPB for support. My request is simple : a formal review and the immediate release of my account funds.","date_sent_to_company":"2025-04-03T00:46:10.000Z","issue":"Trouble accessing funds in your mobile or digital wallet","sub_product":"Mobile or digital wallet","zip_code":"85260","tags":null,"has_narrative":true,"complaint_id":"12777741","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2025-04-03T00:29:00.000Z","state":"AZ","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I have been a <em>business</em> user on PayPal for over 12 years with a track record of hundreds of thousands of dollars in legitimate transactions. I completed a fully contracted and documented software <em>development</em> project for a client. They paid a deposit, the work was delivered as agreed, and then instead of paying the remaining balance, they filed a dispute."]},"sort":[11.998454,"12777741"]},{"_index":"complaint-public-v1","_id":"1294608","_score":11.97436,"_source":{"product":"Bank account or service","complaint_what_happened":"Complainant is a partner in a small Ohio-based business, XXXX XXXX, XXXX. My federal XXXX is XXXX. I am filing a CFPB complaint because in setting up ( credit card ) merchant services via their wholly-owned XXXX entity, Chase Bank is improperly attempting to mingle my personal credit information and creditworthiness with a business endeavor that has no relationship with, nor is dependent upon in any manner, my personal credit history and personal information. XXXX XXXX, XXXX has a 14 year unblemished history of business and financial performance, and as a corporation stands on its own, and is legally considered a \" person ''. Their attempted co-mingling of disparate attributes will damage my personal credit score, and are discriminatory against small businesses owing to the prima-facie truth that Chase Bank provision of identical services to XXXX XXXX companies would never include provision of a \" date of birth '' and \" social security number '' to support running a personal credit report/score. The practice of requiring personal DOB and SSN for provision of small business merchant services is discriminatory against a properly formulated business, represents an unnecessary burden not applied to large entities, and is particularly galling because in the specific case merchant services, contorts the entire process SINCE THE DIRECTION OF MONEY FLOW IS FROM THE BANK ( XXXX ) TO THE SMALL BUSINESS. Given this money flow reality, conducting a personal credit check is not only discriminatory and abusive, but fraudulent, since there is no provision of credit arising from performance of the credit review, notwithstanding the rare circumstance of a charge-back, which for the undersigned complainant has never occurred in 14 years of accepting credit cards. The postulated charge-back scenario is tenuous, since Chase Bank themselves have handled the business banking services for XXXX XXXX, XXXX for approximately 10 years. Furthermore, if charge-backs are the basis for concern, the examination of capacity to reverse fund charge-backs still remains with the legal entity, since it is the business account from which charge-back funding must be captured. In closing, this complaint is a \" Consumer Financial Protection '' issue on behalf of all similarly situated small businesses and their Principals owing to the discriminatory practice of requiring an onerous and frivolous \" credit check '', which imparts an additional burden as well as a tangible negative factor on the Principals credit history and score. In the event that the CFPB deems that this complaint more appropriately belongs with another agency or within another forum, the CFPB 's assistance in re-routing this complaint is appreciated in advance.","date_sent_to_company":"2015-03-26T18:14:06.000Z","issue":"Making/receiving payments, sending money","sub_product":"Other bank product/service","zip_code":"45750","tags":null,"has_narrative":true,"complaint_id":"1294608","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2015-03-21T14:42:14.000Z","state":"OH","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Their attempted co-mingling of disparate attributes will damage my personal credit score, and are discriminatory against small <em>businesses</em> owing to the prima-facie truth that Chase Bank <em>provision</em> of identical services to XXXX XXXX companies would never include <em>provision</em> of a \" date of birth '' and \" social security number '' to support running a personal credit report/score."]},"sort":[11.97436,"1294608"]},{"_index":"complaint-public-v1","_id":"6677212","_score":11.966225,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I requested a cash back withdraw of XXXX on XX/XX/XXXX. I was only given an amount of XXXX in my checking account on XXXX. Working in development I figured that there was a rounding or input error and was trying to get someone to look into the event. The first call I made on XXXX was unsuccessful because of the lack of business days passing between the request and their guaranteed date.When I called today I was left on hold for 25 minutes with no response and when trying to contact through messaging I was told to call the number that was not helping earlier. I don't think the bank Comentity is a legitimate banking practice if they are making errors like this when money is involved.","date_sent_to_company":"2023-03-10T17:18:30.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"021XX","tags":null,"has_narrative":true,"complaint_id":"6677212","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Bread Financial Holdings, Inc.","date_received":"2023-03-10T17:01:38.000Z","state":"MA","company_public_response":null,"sub_issue":"Problem with rewards from credit card"},"highlight":{"complaint_what_happened":["Working in <em>development</em> I figured that there was a rounding or input error and was trying to get someone to look into the event. The first call I made on XXXX was unsuccessful because of the lack of <em>business</em> days passing between the request and their guaranteed date.When I called today I was left on hold for 25 minutes with no response and when trying to contact through messaging I was told to call the number that was not helping earlier."]},"sort":[11.966225,"6677212"]},{"_index":"complaint-public-v1","_id":"4169529","_score":11.966225,"_source":{"product":"Mortgage","complaint_what_happened":"Discrimination on a population, race, or gender. I am a XXXX woman owned business working to create affordable housing and revitalize my community through community development in Arkansas. I was wrongfully denied a mortgage loan for an investment property after being told verbally that they didn't see any problems with the loan. I have collateral, good credit, relationship with the bank for 35 years and they see my monthly cash flow. There is no reason I should have been denied. I feel that the bank mislead me to think that I would be financed. This was wrong and I want justice because this isn't the first time that I have been wrongfully denied a loan at this bank.","date_sent_to_company":"2021-02-26T23:08:48.000Z","issue":"Applying for a mortgage or refinancing an existing mortgage","sub_product":"Other type of mortgage","zip_code":"720XX","tags":null,"has_narrative":true,"complaint_id":"4169529","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ARVEST BANK GROUP, INC.","date_received":"2021-02-26T22:52:41.000Z","state":"AR","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I am a XXXX woman owned <em>business</em> working to create affordable housing and revitalize my community through community <em>development</em> in Arkansas. I was wrongfully denied a mortgage loan for an investment property after being told verbally that they didn't see any problems with the loan. I have collateral, good credit, relationship with the bank for 35 years and they see my monthly cash flow. There is no reason I should have been denied."]},"sort":[11.966225,"4169529"]},{"_index":"complaint-public-v1","_id":"3986460","_score":11.949894,"_source":{"product":"Checking or savings account","complaint_what_happened":"CIBC Bank USA includes a mandatory arbitration provision in their Consumer Deposit Account Agreement effective XX/XX/XXXX. In said provision, CIBC names the XXXX  XXXX  XXXX  ( i.e. XXXX  ). See attached CIBC Account Agreement. \n\nBeginning on XX/XX/XXXX, the XXXX  Consumer Rules require that any company who names the XXXX  in a consumer arbitration provision has to first submit the arbitration provision for review of said provision at least 30 days before the effective date. The XXXX  will then review the arbitration provision to make sure it is in compliance with the Consumer Due Process Protocol and Consumer Arbitration Rules. See attached Rule R-12 of the Consumer Rules. \n\nHowever, CIBC 's arbitration provision included in its Consumer Deposit Account Agreement is not included in the XXXX  Consumer Clause Registry. See attached XXXX  Consumer Clause Registry. So it appears CIBC is in violation of the rules. \n\nAnd the XXXX  will decline to administer consumer arbitrations arising out of an arbitration agreement if the business declines to pay the review and Registry fee. See rule R-12. \n\nCIBC should not be allowed to force its customers into arbitration thereby giving up their right to sue in state or federal court and then fail to follow the XXXX  rules resulting in their customers having no legal remedy whatsoever.","date_sent_to_company":"2020-12-02T20:10:51.000Z","issue":"Opening an account","sub_product":"Checking account","zip_code":"62704","tags":null,"has_narrative":true,"complaint_id":"3986460","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CIBC BANCORP USA INC.","date_received":"2020-12-02T19:48:33.000Z","state":"IL","company_public_response":null,"sub_issue":"Confusing or missing disclosures"},"highlight":{"complaint_what_happened":["CIBC Bank USA includes a mandatory arbitration <em>provision</em> in their Consumer Deposit Account Agreement effective XX/XX/XXXX. In said <em>provision</em>, CIBC names the XXXX  XXXX  XXXX  ( i.e. XXXX  ). See attached CIBC Account Agreement. \n\nBeginning on XX/XX/XXXX, the XXXX  Consumer Rules require that any company who names the XXXX  in a consumer arbitration <em>provision</em> has to first submit the arbitration <em>provision</em> for review of said <em>provision</em> at least 30 days before the effective date."]},"sort":[11.949894,"3986460"]},{"_index":"complaint-public-v1","_id":"18988478","_score":11.91931,"_source":{"product":"Credit card","complaint_what_happened":"This is to formally express my serious concerns and lodge a detailed complaint regarding FNBO 's recent actions concerning their card agreement and the management of my funds. \n\nIt has come to my attention that FNBO is failing to adhere to the arbitration clause explicitly stipulated within our card agreement. This refusal is particularly concerning given multiple prior violations by FNBO of various provisions under the Fair Credit Reporting Act ( FCRA ) and broader consumer protection laws. Furthermore, FNBO 's current stance, refusing to engage in the arbitration process as detailed in its own terms and conditions, specifically contradicting the terms outlined in Paragraph XXXX of said agreement, represents a significant breach of contract and an apparent disregard for its own established dispute resolution mechanisms. This unilateral rejection of a mutually agreed-upon process is unacceptable. \n\nThis is in bad faith and totally a violation of paragraph XXXX in their self serving card agreement that states THIS AGREEMENT CONTAINS AN ARBITRATION PROVISION WHICH MAY BE ENFORCED BY THE PARTIES. PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY. \nWITH LIMITED EXCEPTIONS, THIS ARBITRATION PROVISION ALLOWS EITHER PARTY TO REQUIRE THAT ANY CLAIM BE RESOLVED BY BINDING ARBITRATION. \n\nCompounding these issues, FNBO has, without my authorization or consent, illegally withheld and effectively converted {$290.00} of my funds. This unauthorized appropriation of my money constitutes an illegal act of conversion and an abuse of my financial assets. I possess documentation to substantiate this claim and expect immediate action. \n\nI demand a thorough and immediate investigation into these critical matters.","date_sent_to_company":"2026-01-25T05:39:40.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"60610","tags":null,"has_narrative":true,"complaint_id":"18988478","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FIRST NATIONAL BANK OF OMAHA","date_received":"2026-01-25T05:15:07.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Overcharged for something you did purchase with the card"},"highlight":{"complaint_what_happened":["This is in bad faith and totally a violation of paragraph XXXX in their self serving card agreement that states THIS AGREEMENT CONTAINS AN ARBITRATION <em>PROVISION</em> WHICH MAY BE ENFORCED BY THE PARTIES. PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY. \nWITH LIMITED EXCEPTIONS, THIS ARBITRATION <em>PROVISION</em> ALLOWS EITHER PARTY TO REQUIRE THAT ANY CLAIM BE RESOLVED BY BINDING ARBITRATION."]},"sort":[11.91931,"18988478"]},{"_index":"complaint-public-v1","_id":"5596370","_score":11.830152,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I believe that it was a mistake to close my PayPal account. I am using my Paypal account for my online business XXXX XXXX a career coaching service we help individuals search possible career options and search out job openings that match their career interests and they may work in schools, colleges, government agencies or in private practices and other individuals who need help with professional development. since XXXX XXXX, 2022. My paypal account : XXXX has stucked funds in it that I have to withdrawn asap for emergency purposes. And I am hoping that I will get back my account and able to withdraw my funds. Thank you and Godbless.","date_sent_to_company":"2022-05-24T16:42:42.000Z","issue":"Managing, opening, or closing your mobile wallet account","sub_product":"Mobile or digital wallet","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"5596370","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2022-05-24T16:12:53.000Z","state":null,"company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am using my Paypal account for my online <em>business</em> XXXX XXXX a career coaching service we help individuals search possible career options and search out job openings that match their career interests and they may work in schools, colleges, government agencies or in private practices and other individuals who need help with professional <em>development</em>. since XXXX XXXX, 2022. 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