{"took":1878,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":740047,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"2224932","_score":19.447857,"_source":{"product":"Credit card","complaint_what_happened":"My wife and I share a Discover Credit Card account. We were both at a XXXX, when I began to receive alerts of purchases being made on our Discover Card at stores near our zip code. Many of the stores were merchants and store locations we have never visited. I used my Discover app to \" Freeze '' my card and immediately called Discover to report the fraudulent activity. The representative explained they would investigate the purchases, but assured us the activity was now blocked. The Discover App Alerts were instrumental in limited the loss ( well over {$1000.00} in a matter of hours ), but the damage to the merchants and Discover was done. These events occurred a couple of months ago. Just yesterday, I received a letter from Discover stating that the matter was under a probe and if they deemed that we were indeed responsible for the activity, the chargebacks would be reversed and we would be held responsible. Although I understand this is probably \" canned '' language, and I have not suffered a personal loss at this point, I 'm taking the time to report a suggestion to the credit card industry as a whole. With the amount of information floating frivolously XXXX, the potential for theft is overwhelmingly on the rise and more difficult to guard against. Our economy is being bled out my amateur and advanced, domestic and foreign hacks. I 'm sure cost/benefit analysis favor ease of use by consumers over risk-mitigation controls, but the truth is, time/speed/rapid response analytics provide the choke point. \n\nMy wife and I also have a XXXX, and the analytic capabilities displayed by this financial institution ( FI ) can be inconvenient, but the risk of loss to both consumer and FI is greatly limited when real-time analytics detect aberrations in activity and block the use of the card. Thieves might get away with the credit, but they most likely will not invest the time to mimic spending patterns used by the actual consumer. More effort may be invested in creating apps with consumer approved patterns of use. A link between a communication device and a card could allow new merchant locations to be added to a list of approved merchants. An app which allows the consumer to select and deselect merchant/retail locations in real-time would be much more cost-effective and provide more protection to the XXXX economy than chasing the culprits after the fact. Stats show people in the XXXX are more concerned with Identity ( credit card ) theft than they are with XXXX, most likely because most of us have been personally affected by this type of crime than the inverse. In fact, this subtle attack on the XXXX economy is like a silent XXXX in its own right ... a destructive XXXX. \n\nXXXX a high-caliber focus-group/analytic team, and I believe you will find a rise in consumers who are more willing to be inconvenienced with contributing seconds of real-time intelligent data to consumer protection apps. I believe FI which prioritize protection over convenience will see a migration TO and XXXX away from the majority of consumers. I know I must call my XXXX ahead of time if I will be conducting business in an abnormal pattern ( travel or amounts, etc ) before I use the card, but I would happily notify them than having a looming, daunting feeling that even though my wife and I were obviously victims of a crime, we ca n't help but feel accused by the letter we received from Discover. XXXX of the charges is now being charged to us at a store location we have never visited before!!!! ( We are out {$260.00} so far and with potential for more personal loss ). Ughh! We love our Discover card, but I 'd prefer protective analytics more like the XXXX analytics. \n\nThanks, XXXX","date_sent_to_company":"2016-11-28T19:33:46.000Z","issue":"Credit card protection / Debt protection","sub_product":null,"zip_code":"85225","tags":null,"has_narrative":true,"complaint_id":"2224932","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2016-11-28T19:33:45.000Z","state":"AZ","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I 'm sure cost/benefit analysis favor ease of use by consumers over <em>risk-mitigation</em> <em>controls</em>, but the <em>truth</em> is, <em>time</em>/<em>speed</em>/rapid response analytics provide the choke point. \n\nMy wife and I also have a XXXX, and the analytic capabilities displayed by this financial institution ( FI ) can be inconvenient, but the <em>risk</em> of loss to both consumer and FI is greatly limited when real-<em>time</em> analytics detect aberrations in activity and block the use of the card."]},"sort":[19.447857,"2224932"]},{"_index":"complaint-public-v1","_id":"8693070","_score":16.908564,"_source":{"product":"Debt collection","complaint_what_happened":"During COVID time, I requested a high speed internet service called \" XXXX '' from XXXX for my home on XX/XX/2020. \nThe company informed me that XXXX is not available at my zip code. \nMy Address - XXXX XXXX XXXX, XXXX, NJ XXXX Till today 's date the service XXXX is not available at XXXX. \nSo there is no point for XXXX to charge me for the service as it do not exist in my area and due to this there is no chance I could have used it. \n\nDespite this fact the company kept charging me every month since XX/XX/2020. \nRight now they have handed over the account information to a debt collector company called as CREDITCONTROL ( www.credit-control.com ) - Ph : XXXX. \n\nOn XXXX XXXX I got an email from creditcontrol regarding the collection of {$1200.00} I contacted both the companies, XXXX and CreditControl, they are not providing me proper reason for the case. \n\nI request to whom it may concern - XXXX OR CreditControl to withdraw this charges as I have never got this services.\n\nOriginal Account number - XXXX CreditControl Reference Number - XXXX","date_sent_to_company":"2024-04-04T20:20:40.000Z","issue":"Attempts to collect debt not owed","sub_product":"Telecommunications debt","zip_code":"08820","tags":null,"has_narrative":true,"complaint_id":"8693070","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Credit Control, LLC","date_received":"2024-04-04T19:50:38.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["During COVID <em>time</em>, I requested a high <em>speed</em> internet service called \" XXXX '' from XXXX for my home on XX/XX/2020. \nThe company informed me that XXXX is not available at my zip code. \nMy Address - XXXX XXXX XXXX, XXXX, NJ XXXX Till today 's date the service XXXX is not available at XXXX. \nSo there is no point for XXXX to charge me for the service as it do not exist in my area and due to this there is no chance I could have used it."],"company":["Credit <em>Control</em>, LLC"]},"sort":[16.908564,"8693070"]},{"_index":"complaint-public-v1","_id":"10936376","_score":16.831373,"_source":{"product":"Debt collection","complaint_what_happened":"A debt purchaser bought an old debt ( not sure if it was past the allotted time/statutes of limitations or not? ). He very aggressively came after me for this debt. He often hung up the phone on me, threatened a bench warrant if I did not show up for a court date I asked to reschedule due to a work conflict, called me inappropriate names, was extremely rude to the payroll department and has failed to give me a detailed statement of what he is collecting. In addition, he refused to settle with me on several occasions and never offered a payment plan, he immediately began garnishment, He is currently taking {$500.00}. a paycheck, leaving me in a position that I can not completely fulfill my personal financial obligations.","date_sent_to_company":"2025-01-22T15:22:56.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Other debt","zip_code":"54902","tags":null,"has_narrative":true,"complaint_id":"10936376","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Speed Investments LLC","date_received":"2024-11-26T15:11:30.000Z","state":"WI","company_public_response":null,"sub_issue":"Sued you without properly notifying you of lawsuit"},"highlight":{"complaint_what_happened":["A debt purchaser bought an old debt ( not sure if it was past the allotted <em>time</em>/statutes of limitations or not? ). He very aggressively came after me for this debt. He often hung up the phone on me, threatened a bench warrant if I did not show up for a court date I asked to reschedule due to a work conflict, called me inappropriate names, was extremely rude to the payroll department and has failed to give me a detailed statement of what he is collecting."],"company":["<em>Speed</em> Investments LLC"]},"sort":[16.831373,"10936376"]},{"_index":"complaint-public-v1","_id":"3488354","_score":15.964558,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"My XXXX account was frozen due to a report of one speeding ticket. The report is false. The speed limit on the report was hire then the actual speed I was going at the time. 45mph on a 35mph road. The police officer had to purposely stated false information about me. Please help me. I need to work. I am a XXXX  and this is the only part time job that I can live off right now. \n\nThank you.","date_sent_to_company":"2020-01-07T18:55:16.000Z","issue":"Incorrect information on your report","sub_product":"Other personal consumer report","zip_code":"60632","tags":null,"has_narrative":true,"complaint_id":"3488354","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Checkr, Inc","date_received":"2020-01-07T18:21:51.000Z","state":"IL","company_public_response":null,"sub_issue":"Public record information inaccurate"},"highlight":{"complaint_what_happened":["The <em>speed</em> limit on the report was hire then the actual <em>speed</em> I was going at the <em>time</em>. 45mph on a 35mph road. The police officer had to purposely stated false information about me. Please help me. I need to work. I am a XXXX  and this is the only part <em>time</em> job that I can live off right now. \n\nThank you."]},"sort":[15.964558,"3488354"]},{"_index":"complaint-public-v1","_id":"13660146","_score":15.855101,"_source":{"product":"Debt collection","complaint_what_happened":"While in the courtroom for a hearing the owner of Speed Investments LLC XXXX XXXX was very disrespectful and rude tried using manipulative tactics to resolve a debt asking questions that did not pertain to the debt or requested documents was threatened jail many times a very uncooperative individual","date_sent_to_company":"2025-05-22T16:03:22.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Rental debt","zip_code":"541XX","tags":null,"has_narrative":true,"complaint_id":"13660146","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Speed Investments LLC","date_received":"2025-05-22T15:47:20.000Z","state":"WI","company_public_response":null,"sub_issue":"Threatened to arrest you or take you to jail if you do not pay"},"highlight":{"complaint_what_happened":["While in the courtroom for a hearing the owner of <em>Speed</em> Investments LLC XXXX XXXX was very disrespectful and rude tried using manipulative tactics to resolve a debt asking questions that did not pertain to the debt or requested documents was threatened jail many times a very uncooperative individual"],"company":["<em>Speed</em> Investments LLC"]},"sort":[15.855101,"13660146"]},{"_index":"complaint-public-v1","_id":"5386464","_score":15.613818,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I filed a dispute for {$150.00} on XX/XX/2022, and the Citi card company responded on XX/XX/2022, saying that the dispute was resolved and I am responsible for the amount. Citi also sent me details about what the merchant says. I found the merchant did not tell the truth ; therefore, I disagreed with the resolution, filed the dispute again, and provided the details in writing why I thought the merchant was not telling the truth. Citi promised to do another investigation on XX/XX/XXXX. However, I recently found that Citi already quietly concluded with rocket speed within three days by XX/XX/XXXX, the dispute was resolved without doing any proper investigation. Citi did not even send me an email or letter that the dispute was closed. Citi also did not explain how they came to this conclusion.","date_sent_to_company":"2022-03-30T13:13:38.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"190XX","tags":null,"has_narrative":true,"complaint_id":"5386464","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2022-03-30T12:54:03.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["I found the merchant did not tell the <em>truth</em> ; therefore, I disagreed with the resolution, filed the dispute again, and provided the details in writing why I thought the merchant was not telling the <em>truth</em>. Citi promised to do another investigation on XX/XX/XXXX. However, I recently found that Citi already quietly concluded with rocket <em>speed</em> within three days by XX/XX/XXXX, the dispute was resolved without doing any proper investigation."]},"sort":[15.613818,"5386464"]},{"_index":"complaint-public-v1","_id":"5654074","_score":15.390183,"_source":{"product":"Checking or savings account","complaint_what_happened":"I have been charged XXXX insufficient fees. Per their website, all of the transactions do not qualify for an insufficient fee. If something has changed, then they need to update their website ASAP. I will be getting money in my account by tomorrow morning to cover the negative balance. When people go below their balance, that means they are struggling financially. I oppose charging customers repeated fees punishing them for life circumstances out of their control. They are making it harder for me to catch my breath and get up to speed on my bills. I want the fees waived ASAP.","date_sent_to_company":"2022-06-09T14:30:12.000Z","issue":"Problem caused by your funds being low","sub_product":"Checking account","zip_code":"75028","tags":null,"has_narrative":true,"complaint_id":"5654074","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2022-06-09T14:24:30.000Z","state":"TX","company_public_response":null,"sub_issue":"Overdrafts and overdraft fees"},"highlight":{"complaint_what_happened":["I oppose charging customers repeated fees punishing them for life circumstances out of their <em>control</em>. They are making it harder for me to catch my breath and get up to <em>speed</em> on my bills. I want the fees waived ASAP."]},"sort":[15.390183,"5654074"]},{"_index":"complaint-public-v1","_id":"6060915","_score":15.305664,"_source":{"product":"Student loan","complaint_what_happened":"I called on XX/XX/XXXX and requested a refund for all payments made in 2021, allowed under the CARES act. The total was around {$9000.00}. I was told this would take XXXX days to show on the FedLoan website but could take another XXXX days after that for the treasury to issue the payment and that part was out of their control. I agreed to these terms. I have since called back on XXXX to confirm it was submitted at all and they confirmed my request was received on the XXXX and it would be any day, but soon. I called back on the XXXX of XXXXXXXX XXXX  days after the original request and was told it could be XXXX days or possibly XXXX  months before my request is sent to the treasury and they were unable to confirm where this was in the process as there are no notes and they don't even know how the process works. I have been given 3 different time lines and each time the eta changes vastly. I asked if there was anything that can be done to speed up this process and they said no. I have been lied to and no effort has been made to rectify the situation.","date_sent_to_company":"2022-10-07T04:47:50.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"65807","tags":null,"has_narrative":true,"complaint_id":"6060915","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"AES/PHEAA","date_received":"2022-10-07T04:29:52.000Z","state":"MO","company_public_response":null,"sub_issue":"Received bad information about your loan"},"highlight":{"complaint_what_happened":["I have been given 3 different <em>time</em> lines and each <em>time</em> the eta changes vastly. I asked if there was anything that can be done to <em>speed</em> up this process and they said no. I have been lied to and no effort has been made to rectify the situation."]},"sort":[15.305664,"6060915"]},{"_index":"complaint-public-v1","_id":"4609870","_score":14.866325,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Xoom, a XXXX XXXX Repeated issues with them. I send money to the same people all the time. I added a new person this week and now they suddenly want my W-2 or a copy of my taxes for proof of funds AFTER I already sent them a copy of my bank statement, with my account number marked out of course. I have been doing business with them for three years and every time, I have met all of their compliance regulations. Finally, this is out of hand. There is limited customer service, no where to escalate issues within Xoom or XXXX and they handle millions of dollars every day and stay sheltered. Yesterday, I held for the Xoom compliance department for 5+ hours on the phone and was disconnected by them before ever speaking to a Live Person. Unacceptable. An agency must step in and help us, the customer, with this company. I have a large log of calls and emails with this company. Their customer service is based in XXXX and besides being difficult to understand, they have zero authority to handle issues. They are reading from a script and if the script don't fit, the customer is the one that loses. They refuse to escalate and nowhere on the Xoom.com or XXXX website does it allow you to file corporate complaints. \nThey also tell you that you have \" sending '' limits, but nowhere on their website can you find your personal limits, or if you are a level 1, 2, or 3, yet they will use that against you if it fits their \" script ''. As a money service responsible for millions of dollars in transactions per day, the consumer deserves more control over their account. I hold my breath with every transaction I send, knowing I have not done anything wrong, but wondering what they might try to find wrong with it. It's almost like they arrest you for speeding, but never post a speed limit sign or tell you what the speed limit is. Please help us, the consumer.","date_sent_to_company":"2021-08-23T16:22:05.000Z","issue":"Other transaction problem","sub_product":"International money transfer","zip_code":"27215","tags":null,"has_narrative":true,"complaint_id":"4609870","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"XOOM CORPORATION","date_received":"2021-08-06T03:52:44.000Z","state":"NC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["As a money service responsible for millions of dollars in transactions per day, the consumer deserves more <em>control</em> over their account. I hold my breath with every transaction I send, knowing I have not done anything wrong, but wondering what they might try to find wrong with it. It's almost like they arrest you for speeding, but never post a <em>speed</em> limit sign or tell you what the <em>speed</em> limit is. Please help us, the consumer."]},"sort":[14.866325,"4609870"]},{"_index":"complaint-public-v1","_id":"4070830","_score":14.79676,"_source":{"product":"Debt collection","complaint_what_happened":"In XX/XX/XXXX I sought to establish internet service in XXXX, RI with XXXX XXXX. The service was to provide high speed internet, but upon installation was often only providing 1-2 Mbps as measured by my speed tests. This connection speed is not fast enough for even modest internet usage let alone to stream a program or otherwise effectively use the XXXX. The problem was confirmed by innumerable XXXX technicians over the next year. There were at least half a dozen technician appointments which included checking termination of cables and even changing the cable on the electric pole by XXXX XXXX. In providing access for technicians at these many appointments I often took time off work. Despite their best efforts, the technicians never were able to resolve the issue at this location and explained that the XXXX infrastructure would simply not work to provide internet effectively as currently cabled in this location. Yet I was being charged upwards of $ XXXX for high speed internet with cable. During my time there I paid XXXX over XXXX XXXX dollars for services that were never fully provided as promised. Upon receiving a final bill, I sent a letter to XXXX XXXX department to notify them that I was in fact owed a refund for the services I paid for but did not receive. This letter was sent by certified mail on XX/XX/XXXX. \nXXXX XXXX has now in XX/XX/XXXX caused a collection agency to make a report of unpaid debt in the amount of {$77.00} to the credit agencies thus lowering my credit rating from 830+ by 100 points and thus disqualifying me for a loan from the lender with whom I was working. \nI believe that this action is egregious and has caused me significant monetary damages. I would like this credit damaging report to be retracted at once.","date_sent_to_company":"2021-01-15T18:06:29.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"02852","tags":null,"has_narrative":true,"complaint_id":"4070830","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Convergent Resources, Inc.","date_received":"2021-01-15T17:16:40.000Z","state":"RI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["The service was to provide high <em>speed</em> internet, but upon installation was often only providing 1-2 Mbps as measured by my <em>speed</em> tests. This connection <em>speed</em> is not fast enough for even modest internet usage let alone to stream a program or otherwise effectively use the XXXX. The problem was confirmed by innumerable XXXX technicians over the next year."]},"sort":[14.79676,"4070830"]},{"_index":"complaint-public-v1","_id":"2643138","_score":14.763245,"_source":{"product":"Mortgage","complaint_what_happened":"Ohio Savings Bank, a division of New York Community Bank ( NYCB ), is getting out of the loan business because of their own financial problems. They just announced the sale of their mortgage business to XXXX XXXX, and they are laying off 200+ mortgage employees in XXXX . However, long before that, they started calling in loans last year. Even though our HELOC was in good standing, they called in the loan -- forcing us to refinance -- which in turn will cost us closing costs and hours and hours of time. We started refinancing in XX/XX/XXXX. However, for a variety of reasons beyond our control, the refinance did not close by their XX/XX/XXXX deadline. Now they are threatening collection activity, foreclosure, negative reporting to credit bureaus -- all for a problem they created. We are basically waiting for one document -- a XX/XX/XXXX tax transcript from the IRS -- to finish the refinance. I have talked to the tax advocate office, but they say they ca n't speed up the process. We 're probably talking about 6 weeks at most, but NYCB is unwilling to give us that time. Instead they are requesting reams of more documentation so they can provide \" mortgage assistance '' that we do n't even want. All we need is time to finish the refinance process.","date_sent_to_company":"2017-08-08T22:42:30.000Z","issue":"Applying for a mortgage or refinancing an existing mortgage","sub_product":"Home equity loan or line of credit (HELOC)","zip_code":"44236","tags":null,"has_narrative":true,"complaint_id":"2643138","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Flagstar Bank, National Association","date_received":"2017-08-08T21:38:11.000Z","state":"OH","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I have talked to the tax advocate office, but they say they ca n't <em>speed</em> up the process. We 're probably talking about 6 weeks at most, but NYCB is unwilling to give us that <em>time</em>. Instead they are requesting reams of more documentation so they can provide \" mortgage assistance '' that we do n't even want. All we need is <em>time</em> to finish the refinance process."]},"sort":[14.763245,"2643138"]},{"_index":"complaint-public-v1","_id":"2833805","_score":14.720276,"_source":{"product":"Debt collection","complaint_what_happened":"In XX/XX/XXXX, from an offer to provide high speed internet access, I made arrangements with XXXX XXXX XXXX to replace my Spectrum service with less-expensive and higher speed service. The XXXX XXXX XXXX technician installed the service, but warned me that I would likely not be satisfied with the available speed. The available speed in my neighborhood was only 3 mgs as the fiber connectivity had not reached my area. My previous speed from Spectrum was XXXX mgs. He told me that I had to call XXXX XXXX XXXX to cancel the service. I did so and XXXX XXXX XXXX agreed to the cancellation. They told me that I would see the net zero bill in XX/XX/XXXXXXXX the billing balance due that month had been reduced but was not at zero as promised. XX/XX/XXXX's bill was further reduced but still not at zero. Each month I spoke to XXXX XXXX XXXX and was told it was just an internal process to back off the charges and for me not be concerned. XXXX weeks ago, I received a collection letter from XXXX XXXX XXXX for the residual amount of {$110.00}. Since then I have received two collection phone calls informing me that the uncollected debt was going on my credit report. I spoke to XXXX XXXX XXXX again on XX/XX/XXXX and they told me that they would correct the issue, but it would take time to negotiate service costs with the collection agency. To their admission, I do not owe the debt, but because of their delay in processing, it has cycled through to the point of collection. They keep telling me the right message but the never follow through to closure. XXXX XXXX XXXX 's incompetence has now turned into harassment.","date_sent_to_company":"2018-03-05T16:12:39.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"47130","tags":null,"has_narrative":true,"complaint_id":"2833805","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Diversified Consultants, Inc.","date_received":"2018-03-05T15:23:14.000Z","state":"IN","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["In XX/XX/XXXX, from an offer to provide high <em>speed</em> internet access, I made arrangements with XXXX XXXX XXXX to replace my Spectrum service with less-expensive and higher <em>speed</em> service. The XXXX XXXX XXXX technician installed the service, but warned me that I would likely not be satisfied with the available <em>speed</em>. The available <em>speed</em> in my neighborhood was only 3 mgs as the fiber connectivity had not reached my area. My previous <em>speed</em> from Spectrum was XXXX mgs."]},"sort":[14.720276,"2833805"]},{"_index":"complaint-public-v1","_id":"20753330","_score":14.62216,"_source":{"product":"Credit card","complaint_what_happened":"Product/Service : Credit Card Issue : Problem with a company 's investigation into an existing problem ( Account Security & Access ) Complaint Description : I am filing this complaint regarding Chase XXXX  systemic failure to provide accessible security controls for my credit card account, which has resulted in an unmitigated and ongoing fraud risk. \n\nXXXX. Logical Failure in Identity Verification ( XXXX  Mismatch ) While I obtained a XXXX credit card in XX/XX/XXXX, my formal tax identification ( ITIN ) was not issued until XXXX, and I did not establish a meaningful credit or public financial record before that time. Before XXXX, I had no significant financial or tax footprint in the XXXX that would generate public records. However, XXXX  identity verification process relies on security questions regarding home mortgages and auto loans from prior to XXXX. As I had no such financial activities during that period, it is physically impossible for me to answer these questions correctly. This creates a systemic verification failure that bars me from establishing an online account, leaving me without any means to monitor my transactions or manage my account security. This flaw may create a disparate impact on international or XXXX customers who are effectively denied the same security protections as domestic residents. \n\nXXXX. Denial of Critical Risk-Mitigation Tools Due to my inability to access online banking, I requested that Chase temporarily freeze my credit card as a preventative security measure since XXXX. This request was denied multiple times by customer service representatives, citing \" internal system limitations. '' Denying a customer the ability to freeze their own cardespecially when they are already locked out of online monitoringconstitutes a denial of a reasonable and standard security control. \n\nXXXX. XXXX XXXX XXXX XXXX XXXX ( XX/XX/XXXX ) On XX/XX/XXXX, I escalated this matter to a supervisor. I explicitly informed Chase that I am currently located internationally and can not visit a physical branch until after XX/XX/XXXX. Despite this, the only solution provided was a text link that required me to log in to an online account to freeze the card. Since my core complaint is the inability to create an online account, providing a solution that requires XXXX is not only dismissive but entirely non-functional. No alternative remote verification ( such as a secure document upload ) was offered. \n\nXXXX. XXXX XXXX and XXXX As a result of these failures, I am exposed to ongoing financial risk without any means of self-protection. XXXX  refusal to act on a manual security request, while knowing their automated systems are failing a verified customer, raises serious concerns regarding their ability to safeguard consumer accounts","date_sent_to_company":"2026-03-29T04:32:02.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"20753330","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2026-03-29T04:15:51.000Z","state":null,"company_public_response":null,"sub_issue":"Problem with customer service"},"highlight":{"complaint_what_happened":["Denial of Critical <em>Risk-Mitigation</em> Tools Due to my inability to access online banking, I requested that Chase temporarily freeze my credit card as a preventative security measure since XXXX. This request was denied multiple times by customer service representatives, citing \" internal system limitations. '' Denying a customer the ability to freeze their own cardespecially when they are already locked out of online monitoringconstitutes a denial of a reasonable and standard security <em>control</em>."]},"sort":[14.62216,"20753330"]},{"_index":"complaint-public-v1","_id":"1766461","_score":14.335277,"_source":{"product":"Consumer Loan","complaint_what_happened":"Back in XXXX XXXX, XXXX I got approved for a loan from Preferred Credit , Inc., for {$3000.00}. After XXXX phone calls from them during the last 6 weeks, to verify my address again, to make sure I am me, finally I have received in the mail the first statement, today, XXXX XXXX, XXXX. To my astonishment I was already charged with {$43.00} interest. I called the loan company, and was told that the interest starts accruing from the day I signed the contract. To my question of why they dragged their feet and took their time to issue this first statement so late ( again, 6 weeks later ), they had no reply. I mean, is their interest to delay the setting up of the accounts and so on, as long as possible, because, at the end me, the customer, will pay interest retroactively. Why I did n't get this first statement at the beginning of XXXX? So I can be charged these accrued interest? I have no control of the speed they process their paperwork, yet I need to pay now. I think they are playing an unfair game regarding my case.","date_sent_to_company":"2016-02-04T17:00:46.000Z","issue":"Managing the loan or lease","sub_product":"Installment loan","zip_code":"97086","tags":null,"has_narrative":true,"complaint_id":"1766461","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PREFERRED CREDIT INC","date_received":"2016-02-02T01:26:39.000Z","state":"OR","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I have no <em>control</em> of the <em>speed</em> they process their paperwork, yet I need to pay now. I think they are playing an unfair game regarding my case."]},"sort":[14.335277,"1766461"]},{"_index":"complaint-public-v1","_id":"3074392","_score":14.28467,"_source":{"product":"Debt collection","complaint_what_happened":"Back in XX/XX/2015, I initiated the XXXX XXXX Internet / TV / Phone connection for my home and I was promised a internet speed of 150-MBPS speed. \nXXXX installed the equipment and I never ever received the internet speed of 150 MBPS. ( Checked using internet speed checking utilities available online ). The max speed that I ever received that I measured was 70 or so MBPS. \nAfter numerous customer service phone calls and numerous techniques trips to home to fix the problem, XXXX was never able to provide me the internet speed of 150-MBPS. \nI had no other choice other than to cancel the connection. \nXXXX comes back to me saying that I still owe them money for internet services that were not provided to me as promised. Attached are last two monthly statements. \nXXXX sold this debt to a company called XXXX XXXX XXXX and this debt ( {$110.00} ) is being reflected on my credit history. \nI have contact the credit bureaus to remove this debt form my credit history and was un-success doing so. Need help to remove this debt from my credit history.","date_sent_to_company":"2018-11-14T16:56:22.000Z","issue":"False statements or representation","sub_product":"Other debt","zip_code":"480XX","tags":null,"has_narrative":true,"complaint_id":"3074392","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Convergent Resources, Inc.","date_received":"2018-11-14T16:16:09.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["Back in XX/XX/2015, I initiated the XXXX XXXX Internet / TV / Phone connection for my home and I was promised a internet <em>speed</em> of 150-MBPS <em>speed</em>. \nXXXX installed the equipment and I never ever received the internet <em>speed</em> of 150 MBPS. ( Checked using internet <em>speed</em> checking utilities available online ). The max <em>speed</em> that I ever received that I measured was 70 or so MBPS."]},"sort":[14.28467,"3074392"]},{"_index":"complaint-public-v1","_id":"2084672","_score":14.07745,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX solicited me to switch from XXXX XXXX XXXX by making false statements that the XXXX would work 100 % on their network, which was not true : at the time, the XXXX would only work at reduced speeds on XXXX 's network.","date_sent_to_company":"2016-08-31T16:22:38.000Z","issue":"False statements or representation","sub_product":"Other (i.e. phone, health club, etc.)","zip_code":"91789","tags":null,"has_narrative":true,"complaint_id":"2084672","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"ENCORE CAPITAL GROUP INC.","date_received":"2016-08-28T01:52:06.000Z","state":"CA","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["XXXX solicited me to switch from XXXX XXXX XXXX by making false statements that the XXXX would work 100 % on their network, which was not true : at the <em>time</em>, the XXXX would only work at reduced <em>speeds</em> on XXXX 's network."]},"sort":[14.07745,"2084672"]},{"_index":"complaint-public-v1","_id":"7661543","_score":14.047112,"_source":{"product":"Checking or savings account","complaint_what_happened":"I have XXXX XXXX dollars in Wise ( previously Transferwise ) they ask on XX/XX/XXXX for proof of address, I sent them over several documents including bank statements and my ID, at first they said it will be XXXX days now I have been calling them for more than month asking for an answer about my case and always the same, that they are reviewing it and still nothing, I moved to a new a place and had to get a loan to pay for all my moving expenses and new stuff for the house having XXXXXXXX XXXX in a bank account, and now I am struggling for pay my bills having money, this I think is out of control, is not fair to me or my family, hope to get an answer from you and that this complaint help to speed up things, thanks","date_sent_to_company":"2023-10-07T15:23:11.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"33183","tags":null,"has_narrative":true,"complaint_id":"7661543","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TransferWise Ltd","date_received":"2023-10-07T14:43:21.000Z","state":"FL","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":[", is not fair to me or my family, hope to get an answer from you and that this complaint help to <em>speed</em> up things, thanks"]},"sort":[14.047112,"7661543"]},{"_index":"complaint-public-v1","_id":"6516296","_score":14.047112,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I was behind on payments after being injured in a car accident. After a short recovery period I diligently submitted payments to bring my account current. My last payment a lump sum of {$15000.00} was sent certified mail with copies of the receipt and filled out payment coupon. The company Mercedes-Benz financial acknowledges receipt yet states that since it hasnt been fully processed my car will be repossessed. Ive contacted them and sent emails asking to speak with a supervisor yet they say theres nothing they can do and that if a tow truck arrives to take the vehicle I was advised to let them take it. I explained this is patently unfair since I have no control over the speed or delay in their processing payment. They refused to provide a written response or delay repossession efforts.","date_sent_to_company":"2023-02-23T15:26:34.000Z","issue":"Struggling to pay your loan","sub_product":"Lease","zip_code":"958XX","tags":"Servicemember","has_narrative":true,"complaint_id":"6516296","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Mercedes Benz Financial Services","date_received":"2023-02-01T21:47:42.000Z","state":"CA","company_public_response":null,"sub_issue":"Lender trying to repossess or disable the vehicle"},"highlight":{"complaint_what_happened":["I explained this is patently unfair since I have no <em>control</em> over the <em>speed</em> or delay in their processing payment. They refused to provide a written response or delay repossession efforts."]},"sort":[14.047112,"6516296"]},{"_index":"complaint-public-v1","_id":"1356504","_score":14.025856,"_source":{"product":"Debt collection","complaint_what_happened":"What happened to me is almost verbatim what is described in XXXX v. XXXX XXXX XXXX filed in Florida XXXX District Court. I switched from a reliable internet provider because XXXX was offering a higher speed ( XXXX ) for less money. What they did n't tell me was that the outdated lines in my neighborhood could n't support the speed that they had promised. For six months I struggled by with speeds between XXXX and XXXX, usually much closer to the XXXX which was completely unusable. I called XXXX 's tech support line numerous times with no relief. During that time, XXXX was being auto-paid directly from my bank account in full and on time each month. After six months, I had to cancel and switch back to a reliable provider. After termination, XXXX continued to bill me for another month before I was able to terminate the auto-pay. They then sent me a {$200.00} termination bill which I refused to pay since my termination was only due to XXXX 's inability to provide the service. I have tried to resolve this issue directly with XXXX to no avail. Their stance is that they provided me service at a reduced price for six months and are entitled to a termination fee. What I have pointed out and they seem unwilling to consider is that the \" service '' that they provided during the six months was significantly reduced over what was promised. They charged me an extra month for which they were providing no service. And, the account was only terminated because of their inability to provide the agreed upon service. If anything, I should be sending XXXX a bill.","date_sent_to_company":"2015-05-01T16:23:01.000Z","issue":"Cont'd attempts collect debt not owed","sub_product":"Other (i.e. phone, health club, etc.)","zip_code":"80222","tags":"Servicemember","has_narrative":true,"complaint_id":"1356504","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Stellar Recovery, Inc.","date_received":"2015-05-01T16:23:00.000Z","state":"CO","company_public_response":"Company can't verify or dispute the facts in the complaint","sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["I switched from a reliable internet provider because XXXX was offering a higher <em>speed</em> ( XXXX ) for less money. What they did n't tell me was that the outdated lines in my neighborhood could n't support the <em>speed</em> that they had promised. For six months I struggled by with <em>speeds</em> between XXXX and XXXX, usually much closer to the XXXX which was completely unusable. I called XXXX 's tech support line numerous times with no relief."]},"sort":[14.025856,"1356504"]},{"_index":"complaint-public-v1","_id":"1317371","_score":13.830919,"_source":{"product":"Debt collection","complaint_what_happened":"This was an account with XXXX high speed internet.I ended the service because of poor service with there internet speed. I was told that I did n't owe any money to end this account by XXXX billing services.","date_sent_to_company":"2015-04-06T18:07:03.000Z","issue":"Cont'd attempts collect debt not owed","sub_product":"Other (i.e. phone, health club, etc.)","zip_code":"38125","tags":null,"has_narrative":true,"complaint_id":"1317371","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"I.C. System, Inc.","date_received":"2015-04-06T18:07:02.000Z","state":"TN","company_public_response":null,"sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["This was an account with XXXX high <em>speed</em> internet.I ended the service because of poor service with there internet <em>speed</em>. I was told that I did n't owe any money to end this account by XXXX billing services."]},"sort":[13.830919,"1317371"]},{"_index":"complaint-public-v1","_id":"3802483","_score":13.814146,"_source":{"product":"Debt collection","complaint_what_happened":"I have already disputed this with XXXX and was sent a certified letter that collection efforts would be ceased on this account. I want collection efforts to cease and this account with Southwest Credit be closed. Per the response from my previous dispute : \" Our office is in receipt of the complaint filed by Mr. XXXX XXXX. We greatly appreciate this opportunity to respond. Contrary to Mr. XXXX concerns, we have no record of receiving any request for validation from him. Notwithstanding, we have closed the account with our office in accordance with Mr. XXXX request to cease collections. Furthermore, the Credit Reporting Agencies ( CRAs ) are being instructed to delete the account. Please note that we can not control the speed in which the CRA acts upon our request and we recommend giving them at least thirty ( 30 ) days to update their records. We trust this resolves your concerns. ''","date_sent_to_company":"2020-08-18T17:58:42.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"32256","tags":null,"has_narrative":true,"complaint_id":"3802483","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Southwest Credit Systems, L.P.","date_received":"2020-08-18T17:52:15.000Z","state":"FL","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["Please note that we can not <em>control</em> the <em>speed</em> in which the CRA acts upon our request and we recommend giving them at least thirty ( 30 ) days to update their records. We trust this resolves your concerns. ''"]},"sort":[13.814146,"3802483"]},{"_index":"complaint-public-v1","_id":"7225756","_score":13.78446,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I never received a bill due XX/XX/XXXX from XXXX Comentity Visa and was told nothing was sue for that date. I had paid the bill due XX/XX/XXXX in full but was charged interest because the credit card company had not received it in time, although I had mailed the payment on XX/XX/XXXX. The credit card company removed the interest charge for XXXX because I argued that it invites payments by mail and I can not control the speed of the mail delivery. Similiarly, it is not my fault that I didn't receive the XXXX bill and even though I called the credit card company, they said nothing was due. I disputed the bill XX/XX/XXXX and only paid the amount that I calculated was due. I was later mailed the bill that was actually due XX/XX/XXXX weeks later. \nBecause I did not pay the full amount due for XXXX, even though I questioned the bill and was not provided a full itemization of charges until a copy of the XXXX XXXX was sent, I was still charged interest. \n\nI demand that all interest penalties and late fees be returned to me and that the credit card company report to all credit rating bureaus that all of my payments have always been current.","date_sent_to_company":"2023-08-07T12:29:29.000Z","issue":"Fees or interest","sub_product":"General-purpose credit card or charge card","zip_code":"06604","tags":"Older American","has_narrative":true,"complaint_id":"7225756","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Bread Financial Holdings, Inc.","date_received":"2023-07-09T23:05:32.000Z","state":"CT","company_public_response":null,"sub_issue":"Problem with fees"},"highlight":{"complaint_what_happened":["I had paid the bill due XX/XX/XXXX in full but was charged interest because the credit card company had not received it in <em>time</em>, although I had mailed the payment on XX/XX/XXXX. The credit card company removed the interest charge for XXXX because I argued that it invites payments by mail and I can not <em>control</em> the <em>speed</em> of the mail delivery. Similiarly, it is not my fault that I didn't receive the XXXX bill and even though I called the credit card company, they said nothing was due."]},"sort":[13.78446,"7225756"]},{"_index":"complaint-public-v1","_id":"2153032","_score":13.742669,"_source":{"product":"Credit card","complaint_what_happened":"I gave my credit card number to XXXX for installation of internet service. I did not authorize any other charges on this card. I assumed as all communications service companies they would bill me direct after the installation was completed. The service had serious speed issues. Web page were at a constant slow crawl and would often time out before connecting. XXXX failed to correct these problems.. Please bear in mind that I was sold High Speed Internet Service. So after no action the first 30 days I called to cancel the service. I was transferred to XXXX XXXX and he talked me into continuing the service while they work on the issues. Another 30 days past with no action on their part and I called and cancel again. At that time the customer service rep told be they would cancel the service and send me prepaid postage boxes to return their equipment and send me a final bill, and that would be the end of it. Target Bank Redcard has taken it upon themselves to resolve this issue by billing me for a early termination fee that I should not even owe and while at the same time XXXX has also billed me direct. For a service I never received.","date_sent_to_company":"2016-10-13T17:09:52.000Z","issue":"Transaction issue","sub_product":null,"zip_code":"254XX","tags":null,"has_narrative":true,"complaint_id":"2153032","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TD BANK US HOLDING COMPANY","date_received":"2016-10-10T02:36:32.000Z","state":"WV","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["The service had serious <em>speed</em> issues. Web page were at a constant slow crawl and would often <em>time</em> out before connecting. XXXX failed to correct these problems.. Please bear in mind that I was sold High <em>Speed</em> Internet Service. So after no action the first 30 days I called to cancel the service. I was transferred to XXXX XXXX and he talked me into continuing the service while they work on the issues. Another 30 days past with no action on their part and I called and cancel again."]},"sort":[13.742669,"2153032"]},{"_index":"complaint-public-v1","_id":"4509596","_score":13.73472,"_source":{"product":"Debt collection","complaint_what_happened":"In XXXX of XXXX, I was lied to about internet service speed received from XXXX XXXX XXXX. Was told that they had the fastest internet speed in the area, but was not true. TV service stayed in buffer mode 95 % of time. Called to cancel service within 30 days and was advised that they do not have a customer guarantee program, but due to false advertisement of their internet speed in my area ( which interfered with my ability to watch TV free and clear of buffering ), I would only have to pay {$90.00} of the bill and they would credit off the rest due to the poor service received. I paid {$90.00} on-line. A few months later, derogatory information appeared on my credit report and I was contacted by a collection agency. I disputed and provided payment information and my credit report was corrected immediately. Now, 2 years later, XXXX XXXX XXXX has hired another Collections company to come after me. I disputed again and the results came back that the debt is valid. I also called XXXXXXXX XXXX XXXX regarding this and was advised that they would get back with me in 7 to 10 days. I am still waiting. The agent advised ( when I called to question the collection activity ) that they do have record of the {$90.00} payment I made with the transaction number. At this point, I am getting the run around and being harassed by XXXX XXXX XXXX about a debt I do not owe.","date_sent_to_company":"2021-07-02T07:57:43.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"482XX","tags":null,"has_narrative":true,"complaint_id":"4509596","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"I.C. System, Inc.","date_received":"2021-07-02T03:13:13.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["In XXXX of XXXX, I was lied to about internet service <em>speed</em> received from XXXX XXXX XXXX. Was told that they had the fastest internet <em>speed</em> in the area, but was not true. TV service stayed in buffer mode 95 % of <em>time</em>."]},"sort":[13.73472,"4509596"]},{"_index":"complaint-public-v1","_id":"21506305","_score":13.480044,"_source":{"product":"Debt collection","complaint_what_happened":"I signed up with XXXX XXXX XXXX for XXXX XXXX XXXX XXXX which i never was provided. I called the company several times to correct this issue. I. Was told that they could not provide high speed internet service at my address. The technician stated the only service they can provide me is XXXX mbs not high speed internet connection. XXXX XXXX continued billing me for high-speed internet which they did not and could not provide me. My account has now been sent to a XXXX XXXX collection agency, they claimed an incorrect amount which was including equipment that was returned 10 months ago XX/XX/year>. After calling XXXX XXXX XXXX to complain about the balance they finally took off the equipment charges but are refusing to remove the derogatory mark from my credit for a disputed balance I am aware of the class action suits against XXXX XXXX XXXX and Multiple state Attorneys complaints for deceptive marketing, poor service, and fraudulent billing as well as FTC XXXX ( XXXX ) : The Federal Trade Commission and several states sued for charging customers for high-speed internet they did not receive.","date_sent_to_company":"2026-04-22T23:29:20.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Telecommunications debt","zip_code":"33619","tags":null,"has_narrative":true,"complaint_id":"21506305","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CCS Financial Services, Inc.","date_received":"2026-04-22T23:21:13.000Z","state":"FL","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Threatened or suggested your credit would be damaged"},"highlight":{"complaint_what_happened":["Was told that they could not provide high <em>speed</em> internet service at my address. The technician stated the only service they can provide me is XXXX mbs not high <em>speed</em> internet connection. XXXX XXXX continued billing me for high-<em>speed</em> internet which they did not and could not provide me. My account has now been sent to a XXXX XXXX collection agency, they claimed an incorrect amount which was including equipment that was returned 10 months ago XX/XX/year>."]},"sort":[13.480044,"21506305"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":753182,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":740047},{"key":0,"key_as_string":"false","doc_count":13135}]}},"product":{"doc_count":740047,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":252592,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":251063},{"key":"Other personal consumer report","doc_count":1529}]}},{"key":"Credit reporting, credit repair services, or other personal consumer 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