{"took":1975,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":513493,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"18900327","_score":51.178658,"_source":{"product":"Debt collection","complaint_what_happened":"On XX/XX/year>, a debt collection company sent me an unsolicited XXXX  text message that included a photo of a full collection notice for an alleged medical debt. The image contained sensitive personal information, including my full name, home address, account numbers, and the name of a healthcare provider. \n\nThe same text message included a shortened web link to access a full XXXX  of the document and stated that the password to open the document was my ZIP code. Using a commonly known or easily guessable identifier as a password does not constitute reasonable security and increased the risk of unauthorized access. \n\nI did not consent to receiving sensitive debt or medical billing information by text message, nor did I consent to receiving documents protected only by weak authentication. Transmitting this information via XXXX  and a link protected solely by a ZIP code created a risk of third-party disclosure through lock-screen previews, shared device access, misdirected messages, or interception. not to mention the zip was viewable in the image sent. \n\nThis communication method was inappropriate for transmitting sensitive personal and medical debt information and appears inconsistent with FDCPA requirements and CFPB guidance regarding electronic communications, data minimization, and consumer privacy. \n\nThe company initiated contact using XXXX  instead of U.S. mail and disclosed more personal information than necessary for an initial communication.","date_sent_to_company":"2026-01-21T20:05:39.000Z","issue":"Electronic communications","sub_product":"Medical debt","zip_code":"37040","tags":"Servicemember","has_narrative":true,"complaint_id":"18900327","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Community Health Investment Company, LLC.","date_received":"2026-01-21T19:51:11.000Z","state":"TN","company_public_response":null,"sub_issue":"Used obscene, profane, or other abusive language"},"highlight":{"complaint_what_happened":["Transmitting this information via XXXX  and a link protected solely by a ZIP code created a <em>risk</em> of <em>third-party</em> <em>disclosure</em> <em>through</em> <em>lock-screen</em> <em>previews</em>, <em>shared</em> <em>device</em> access, misdirected messages, or interception. not to mention the zip was viewable in the image sent."]},"sort":[51.178658,"18900327"]},{"_index":"complaint-public-v1","_id":"18402521","_score":29.329056,"_source":{"product":"Debt collection","complaint_what_happened":"Subject : Debt Collector Using Illegal Email Subject Lines That Reveal Debt Information ( FDCPA 805 ( b ) Violation ) Company : Portfolio Recovery Associates , LLC Summary of the Issue : Portfolio Recovery Associates contacted me by email using a subject line that reveals or strongly implies the existence of a debt. The subject line they used was : Start taking financial control! \n\nThis subject line is visible in email previews, lockscreen notifications, shared inboxes, and workplace email systems. Because it implies financial distress, delinquency, or a need for payment arrangements, it constitutes a thirdparty disclosure risk, which is strictly prohibited under the Fair Debt Collection Practices Act ( FDCPA ). \nI will provide a copy of the email as evidence. \n\nWhy This Is a Violation of Federal Law 1. FDCPA 805 ( b ) ThirdParty Disclosure Debt collectors may not reveal directly or indirectly any information about a debt to third parties.\n\nThe subject line Start taking financial control! is not neutral. It implies : - I am not in control of my finances- I owe money - I need to take action regarding a financial obligation- The sender is attempting to collect a debt Because email subject lines are visible without opening the message, this creates a serious risk of unauthorized third-party disclosure to : - Employers - Coworkers - Family members - Anyone with access to shared devices or inboxes This is a direct violation of 805 ( b ).\n\n2. FDCPA 806 Harassment or Abuse Communications that could embarrass or shame a consumer are prohibited.\n\nThe phrase Start taking financial control! implies financial instability and is coercive and shaming in tone.\n\n3. FDCPA 807 False, Deceptive, or Misleading Representations Debt collectors may not use deceptive or manipulative language.\n\nThis subject line is crafted to pressure the consumer into opening the email by implying financial XXXX  or delinquency. It is misleading and deceptive. \n\n4. FDCPA 813 Civil Liability These violations expose Portfolio Recovery Associates to statutory damages, actual damages, and attorneys fees.\n\nPattern of Conduct This is not an isolated issue. Portfolio Recovery Associates has a documented history of FDCPA violations, including improper communication practices. This email continues that pattern and demonstrates : - A failure to implement compliant communication procedures - A disregard for consumer privacy - A systemic risk of thirdparty disclosure I am requesting that the CFPB : - Investigate Portfolio Recovery Associates email communication practices -\nRequire PRA to cease all email communication - Require PRA to delete all credit reporting associated with this account - Require PRA to implement compliant communication procedures - Require PRA to provide written confirmation of corrective action Evidence Provided I will enclose : - A copy of the email - A screenshot of the subject line Desired Resolution I am requesting : - Immediate deletion of all Portfolio Recovery reporting - Immediate cessation of all communication - Confirmation that PRA will comply with FDCPA communication rules going forward","date_sent_to_company":"2026-01-01T14:05:57.000Z","issue":"Electronic communications","sub_product":"Credit card debt","zip_code":"27106","tags":null,"has_narrative":true,"complaint_id":"18402521","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Portfolio Recovery Associates, LLC","date_received":"2026-01-01T13:58:55.000Z","state":"NC","company_public_response":null,"sub_issue":"Used obscene, profane, or other abusive language"},"highlight":{"complaint_what_happened":["It implies : - I am not in control of my finances- I owe money - I need to take action regarding a financial obligation- The sender is attempting to collect a debt Because email subject lines are visible without opening the message, this creates a serious <em>risk</em> of unauthorized <em>third-party</em> <em>disclosure</em> to : - Employers - Coworkers - Family members - Anyone with access to <em>shared</em> <em>devices</em> or inboxes This is a direct violation of 805 ( b ).\n\n2."]},"sort":[29.329056,"18402521"]},{"_index":"complaint-public-v1","_id":"19286584","_score":25.051468,"_source":{"product":"Prepaid card","complaint_what_happened":"On XX/XX/year>, I used my PayPal XXXX XXXX, issued by XXXX XXXXXXXX XXXX XXXX, to purchase XXXX mobile phones totaling {$310.00} through PayPal. The seller sent counterfeit and nonfunctional devices that were significantly not as described. XXXX phone would not power on and the other would not remain powered on. A XXXXparty technician examined both phones and confirmed they share the same IMEI number, which indicates cloned counterfeit hardware. I submitted written verification of this. \n\nThe seller also used mismatched shipping logistics. The tracking associated with the transaction showed delivery within XXXX days, but that shipment was a low-value headset that I did not order, not the phones I purchased. This created a mismatch between the tracking information and the actual goods received. Because the tracking did not correspond to the phones, there was no valid return path tied to the shipment of the devices. Returning them under those circumstances would have risked losing both the merchandise and the funds. \n\nI opened disputes and was instructed to provide third-party verification, which I did. Despite submitting the requested documentation confirming the devices were counterfeit, nonfunctional, and significantly not as described, the dispute was denied through the XXXX card dispute process. I have not received a clear explanation of how my evidence was evaluated. \n\nNote : The PayPal Debit Mastercard is issued by XXXX XXXXXXXX XXXX XXXXXXXX, but all dispute handling and denial decisions were made through PayPals Resolution Center and PayPal representatives. The dispute was denied after being handled through PayPals Resolution Center and processed through the Mastercard network. I was never provided a written explanation addressing the technicians counterfeit determination or the tracking mismatch.","date_sent_to_company":"2026-02-05T21:41:12.000Z","issue":"Problem with a purchase or transfer","sub_product":"General-purpose prepaid card","zip_code":"13045","tags":null,"has_narrative":true,"complaint_id":"19286584","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2026-02-05T21:02:47.000Z","state":"NY","company_public_response":null,"sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"complaint_what_happened":["Because the tracking did not correspond to the phones, there was no valid return path tied to the shipment of the <em>devices</em>. Returning them under those circumstances would have <em>risked</em> losing both the merchandise and the funds. \n\nI opened disputes and was instructed to provide <em>third-party</em> verification, which I did."]},"sort":[25.051468,"19286584"]},{"_index":"complaint-public-v1","_id":"12626693","_score":24.059395,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : Reporting of Bankruptcy by a Third Party Without Consent Violation of My Rights as a Secured Party This complaint is submitted in response to the companys response to CFPB Complaint # XXXX. \n\nAs a secured party, I did not authorize the reporting, sharing, or use of any bankruptcy-related information. The reporting of this information especially through a third party ( LexisNexis ) is a direct violation of my privacy rights and federal protections under : The Fair Credit Reporting Act ( FCRA ) The Gramm-Leach-Bliley Act ( GLBA ) Consumer protections under the Federal Trade Commission Act Equifax has failed to directly address the core issue : the unauthorized sharing and reporting of bankruptcy data, which I did not consent to and which violates my status and rights as a secured party. \n\nSupporting Evidence : Bankruptcy Court Letter states the court does not report to third parties FTC Affidavit details the fraudulent and unauthorized reporting LexisNexis Risk Solutions Disclosure shows LexisNexis shared this data with credit bureaus without consent Violations Cited : FCRA 1681b No permissible purpose for collecting/sharing this data FCRA 1681e ( b ) Failure to ensure accuracy FCRA 1681n Willful noncompliance GLBA 68016809 Unauthorized sharing of nonpublic personal info FTC Act 45 ( a ) Unfair/deceptive practices Relief Requested : Immediate removal of all bankruptcy-related data Written confirmation from Equifax that this information is permanently removed Investigation into LexisNexiss role as the third-party source Block LexisNexis from providing any future data without verified XXXX Consideration of enforcement and compensation for ongoing harm Attachments : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/year> LEXISNEXIS RISK SOLUTIONS DISCLOSURE","date_sent_to_company":"2025-04-29T21:31:28.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"103XX","tags":null,"has_narrative":true,"complaint_id":"12626693","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2025-03-23T08:03:09.000Z","state":"NY","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Supporting Evidence : Bankruptcy Court Letter states the court does not report to <em>third</em> <em>parties</em> FTC Affidavit details the fraudulent and unauthorized reporting LexisNexis <em>Risk</em> Solutions <em>Disclosure</em> shows LexisNexis <em>shared</em> this data with credit bureaus without consent Violations Cited : FCRA 1681b No permissible purpose for collecting/<em>sharing</em> this data FCRA 1681e ( b ) Failure to ensure accuracy FCRA 1681n Willful noncompliance GLBA 68016809 Unauthorized <em>sharing</em> of nonpublic personal info FTC Act 45"]},"sort":[24.059395,"12626693"]},{"_index":"complaint-public-v1","_id":"21941927","_score":22.553043,"_source":{"product":"Student loan","complaint_what_happened":"In XX/XX/XXXX, I became aware through XXXX XXXX coverage that personnel affiliated with the Department of Government Efficiency ( DOGE ) were granted access to U.S. Department of Education XXXX XXXX containing the personally identifiable information of approximately XXXX XXXX federal student loan borrowers, including Social Security numbers , bank account information, dates of birth, contact information, and loan payment history.\n\nI did not consent to this disclosure. My Master Promissory Note explicitly states that my nonpublic personal information will only be shared with third parties as necessary to process and service my loan, and as permitted by the Privacy Act of 1974. \nOn XX/XX/XXXX, I sent a formal written request to my loan servicer, Nelnet, requesting a complete log of all parties who accessed my account since XX/XX/XXXX, the legal authority under which any third-party access was granted, and confirmation of what specific data was shared. As of the date of this complaint, Nelnet has not provided this information. \nI have also filed a formal XXXX complaint with the U.S. Department of Educations Student Privacy Policy Office regarding this unauthorized disclosure. \nThis unauthorized access puts me at risk of identity theft and financial fraud. I am requesting an investigation, confirmation of what data was accessed and by whom, and any available remedies including credit monitoring or identity theft protection services.","date_sent_to_company":"2026-05-06T18:07:49.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"92335","tags":null,"has_narrative":true,"complaint_id":"21941927","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Nelnet, Inc.","date_received":"2026-05-06T17:53:16.000Z","state":"CA","company_public_response":null,"sub_issue":"Received bad information about your loan"},"highlight":{"complaint_what_happened":["My Master Promissory Note explicitly states that my nonpublic personal information will only be <em>shared</em> with <em>third</em> <em>parties</em> as necessary to process and service my loan, and as permitted by the Privacy Act of 1974. \nOn XX/XX/XXXX, I sent a formal written request to my loan servicer, Nelnet, requesting a complete log of all <em>parties</em> who accessed my account since XX/XX/XXXX, the legal authority under which any <em>third-party</em> access was granted, and confirmation of what specific data was <em>shared</em>."]},"sort":[22.553043,"21941927"]},{"_index":"complaint-public-v1","_id":"15607521","_score":22.113008,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am writing to request the CFPBs immediate intervention regarding disclosures of my personal information without consent by two entities under your jurisdiction : XXXX  ( XXXX XXXX XXXX XXXX XXXX XXXX ) and LexisNexis Risk Solutions. These disclosures violate my federal privacy rights under the Privacy Act of 1974, 5 U.S.C. 552a ; the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 ; the GrammLeachBliley Act ( GLBA ), 15 U.S.C. 68016809 ; and other laws governing the sharing of personal and financial data. I have repeatedly opted out of all data-sharing programs offered by LexisNexis, and have formally requested redactions and restricted access through PACERs administrative procedures, yet both companies continue to disseminate my protected information to third-party consumers. GrammLeachBliley Act, 15 U.S.C. 6802 ( a ) : prohibits financial institutions from sharing nonpublic personal information with nonaffiliated third parties, unless the individual has received proper notice and an opportunity to opt out. Electronic Government Act of 2002, 44 U.S.C. 3501 note : mandates privacy impact assessments and limits disclosure of personal data on federal electronic information systems, including court record portals. Privacy Act of 1974, 5 U.S.C. 552a : prohibits federal agencies and their contractors from disclosing individually identifiable records without written consent, absent a statutory exemption. Fair Credit Reporting Act, 15 U.S.C. 1681b ( f ) : restricts a consumer reporting agency from furnishing a consumer report containing personal identifiers without a permissible purpose or the consumers written authorization.\n\nNever have I gave any written authorization, a written request, or any authorization to share or sale any personal information relating to myself.","date_sent_to_company":"2025-08-30T00:02:28.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"294XX","tags":null,"has_narrative":true,"complaint_id":"15607521","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2025-08-30T00:02:03.000Z","state":"SC","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["I have repeatedly opted out of all data-<em>sharing</em> programs offered by LexisNexis, and have formally requested redactions and restricted access <em>through</em> PACERs administrative procedures, yet both companies continue to disseminate my protected information to <em>third-party</em> consumers."]},"sort":[22.113008,"15607521"]},{"_index":"complaint-public-v1","_id":"14592819","_score":21.734802,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/year> I attempted to make a withdraw from my Robin Hood account. The app required me to open a message in my.other device the other device is an old XXXX that broke about three years ago, so I can not access the app on this device. Im not sure why this device is on my account. When I try to delete this device from my account it will not allow me to. As an alternative to accessing the app on this old device, I am being required to download my drivers license and a selfie picture to their file. I am also being required to authorize their third-party to have access and share my XXXX XXXX  No other platform or service that I use has ever requested anything like this. This does not sound safe in any way whatsoever. Should they have a date of breach the criminals would not only have identifying information but my photo as well. Why would they be asking for the right to share my XXXX XXXX I thought Robin Hood was a trading platform, but they are a data mining company using extortion by holding my money hostage to obtain my XXXX XXXX. I demand to have access to my money immediately without this requirement, and I demand that broken device to be deleted from my account immediately.","date_sent_to_company":"2025-07-11T19:25:42.000Z","issue":"Other service problem","sub_product":"Virtual currency","zip_code":"08054","tags":null,"has_narrative":true,"complaint_id":"14592819","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ROBINHOOD MARKETS INC.","date_received":"2025-07-11T19:10:49.000Z","state":"NJ","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am also being required to authorize their <em>third-party</em> to have access and <em>share</em> my XXXX XXXX  No other platform or service that I use has ever requested anything like this. This does not sound safe in any way whatsoever. Should they have a date of breach the criminals would not only have identifying information but my photo as well."]},"sort":[21.734802,"14592819"]},{"_index":"complaint-public-v1","_id":"19064590","_score":21.61679,"_source":{"product":"Credit card","complaint_what_happened":"Today XX/XX/year> I encountered an advertised credit-building financial product that promoted features such as no credit pull and low or XXXX interest. The advertisement included a View Disclosures link. When I clicked the link on a mobile device, the disclosure page did not display meaningful information about material terms, including fees, conditions, credit reporting practices, or consumer obligations. The page appeared blank or materially incomplete and did not allow me to review the terms prior to deciding whether to open an account. \n\nBecause the disclosures were inaccessible or insufficient, I was unable to evaluate the offer or make an informed decision before account opening. This appears to be a design or presentation issue affecting mobile access to required disclosures, rather than a one-time technical error. \n\nI am concerned that the advertising presents benefits prominently while the material terms are not clearly and conspicuously available at the point of decision.\n\nThe product was advertised through the XXXX XXXX XXXX mobile application. The View Disclosures link redirected to a third-party disclosure page that did not display material terms.","date_sent_to_company":"2026-02-04T19:55:44.000Z","issue":"Advertising and marketing, including promotional offers","sub_product":"General-purpose credit card or charge card","zip_code":"47906","tags":null,"has_narrative":true,"complaint_id":"19064590","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Kikoff Inc.","date_received":"2026-01-28T10:32:38.000Z","state":"IN","company_public_response":null,"sub_issue":"Confusing or misleading advertising about the credit card"},"highlight":{"complaint_what_happened":["The product was advertised <em>through</em> the XXXX XXXX XXXX mobile application. The View <em>Disclosures</em> link redirected to a <em>third-party</em> <em>disclosure</em> page that did not display material terms."]},"sort":[21.61679,"19064590"]},{"_index":"complaint-public-v1","_id":"22227549","_score":21.253809,"_source":{"product":"Debt collection","complaint_what_happened":"I previously filed a CFPB complaint against LVNV Funding LLC / Resurgent Capital Services concerning two separate accounts ( Resurgent Account ID XXXX, acct ending in XXXX ; Resurgent Account ID XXXX, acct ending in XXXX ) for the same pattern of conduct described below. That complaint was filed on XX/XX/year> ( please cross-reference with the case number assigned by the Bureau at the time of filing ). The XXXX account is the subject of this separate complaint because Resurgents initial communication for XXXX was sent at XXXX PM on XX/XX/year> the same day the prior complaint was filed and could not be added to that earlier complaint after submission. I am filing this separate complaint to put the XXXX violations on the regulatory record promptly, before further harm to my credit occurs through furnishing of an additional tradeline. \n\nIssue 1 Failure to deliver a complete validation notice ( 15 U.S.C. 1692g ( a ) ; 12 C.F.R. 1006.34 ) On Thursday, XX/XX/year> at XXXX PM, Resurgent sent me an email with the subject \" XXXX, info regarding acct XXXX : owned by LVNV Funding LLC, '' from sender \" XXXX '' at XXXX. This is the initial communication from Resurgent regarding the XXXX account. I have received no other communications from Resurgent or LVNV regarding this account.\n\nFDCPA 1692g ( a ) requires ( 1 ) a statement that unless the consumer disputes the validity of the debt within 30 days, the debt will be assumed valid ; ( 2 ) a statement that if the consumer notifies the debt collector in writing within the 30-day period that the debt is disputed, the debt collector will obtain verification and mail it to the consumer; and ( 3 ) a statement that on the consumers written request within the 30-day period, the debt collector will provide the name and address of the original creditor if different from the current creditor. Regulation F, 12 C.F.R. 1006.34, further requires specific itemization ( itemization date, principal at itemization, interest, fees, payments, credits ) and a standardized consumer response framework.\n\nIssue 2 Third-party disclosure through email subject line ( 15 U.S.C. 1692c ( b ) ) The subject line of the XX/XX/year> email \" XXXX, info regarding acct XXXX : owned by LVNV Funding LLC '' expressly identifies LVNV Funding LLC, a known debt-buying entity, in plain text, and references an \" acct '' ( account ) \" owned by '' that entity. Email subject lines are visible in mobile lock-screen previews, notification banners, shared and household devices, employer-monitored email systems, and inbox listings displayed to anyone with access to the screen. The subject line therefore communicates to any third party who sees the notification that the recipient has an account that has been sold to a debt-buying entity, in violation of 1692c ( b ).\n\nIssue 3 Information conditioned on portal authentication does not satisfy delivery requirements The omitted content described in Issue 1 ( 30-day dispute rights, Reg F itemization, consumer response framework ) is not provided in the email and is, at most, available through the \" Login '' or \" View Your Account '' portal links. To the extent Resurgent will assert that the omitted validation information is made available through portal authentication, that does not satisfy the FDCPA. Section 1692g ( a ) requires the debt collector to \" send the consumer a written notice. '' Making the required statutory disclosures conditionally available through portal authentication is not delivery ; it is at most an offer to provide the disclosures upon the consumers further action. The Bureaus Regulation F preamble treats validation as something the debt collector must provide, not something the consumer must retrieve through portal registration or authentication. Requiring consumers to log into a debt collectors portal as a condition of receiving statutorily-required disclosures inverts the burden the FDCPA places on debt collectors.\n\nIssue 4 Pattern evidence across multiple accounts The XX/XX/year> email for the XXXX account is structurally similar to Resurgents initial-communication emails for XXXX prior accounts ( XXXX sent XX/XX/year> ; XXXX sent XX/XX/year> ), which are the subject of my earlier CFPB complaint. All three initial-communication emails : Come from the same sender ( \" XXXX, XXXX XXXX ). \nUse subject lines of the form \" XXXX, info regarding acct XXXX [ # # # # ] : owned by LVNV Funding LLC. '' Route to a Resurgent web portal via \" Login '' and \" View Your Account '' links. \nLack the 30-day dispute rights language required by 1692g ( a ) ( 3 ) ( 5 ).\n\nLack the Regulation F 1006.34 ( d ) consumer response framework and itemization. \nHave been followed by no mailed validation notice. \n\nThe XXXX account also involves an original creditor ( XXXX XXXX, XXXX. ) that is the same original creditor as the XXXX account. Resurgent therefore has demonstrated capability to deliver compliant 1692g notices for XXXX XXXX accounts through its established procedures and has chosen not to do so for either XXXX XXXX account at issue. The fact that Resurgent sent another non-compliant initial communication on the same day a federal regulatory complaint about exactly this conduct was filed underscores that these practices are automated, systemic, and ongoing. \n\nIssue 5 Anticipated furnishing to credit reporting agencies ( 12 C.F.R. 1006.30 ( a ) ) Based on Resurgents pattern with the XXXX and XXXX accounts, I anticipate that LVNV ( with Resurgent acting as servicer ) will furnish a tradeline for the XXXX account to the major consumer reporting agencies in the coming weeks. Under 12 C.F.R. 1006.30 ( a ), a debt collector is prohibited from furnishing information about a debt to a consumer reporting agency unless the debt collector has first either ( i ) spoken with the consumer about the debt, or ( ii ) sent a written or electronic communication about the debt and waited a reasonable period to receive notice of undeliverability. To the extent Resurgent relies on the XX/XX/year> email as the predicate communication, the XXXX should consider whether a communication that itself fails to deliver the validation content required by 1692g ( a ) ( 3 ) ( 5 ) and 1006.34 ( d ) satisfies the 1006.30 ( a ) predicate requirement.","date_sent_to_company":"2026-05-15T01:28:30.000Z","issue":"Written notification about debt","sub_product":"Credit card debt","zip_code":"27106","tags":null,"has_narrative":true,"complaint_id":"22227549","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Resurgent Capital Services L.P.","date_received":"2026-05-15T01:18:22.000Z","state":"NC","company_public_response":null,"sub_issue":"Didn't receive notice of right to dispute"},"highlight":{"complaint_what_happened":["Email subject lines are visible in mobile <em>lock-screen</em> <em>previews</em>, notification banners, <em>shared</em> and household <em>devices</em>, employer-monitored email systems, and inbox listings displayed to anyone with access to the <em>screen</em>. The subject line therefore communicates to any <em>third</em> <em>party</em> who sees the notification that the recipient has an account that has been sold to a debt-buying entity, in violation of 1692c ( b )."]},"sort":[21.253809,"22227549"]},{"_index":"complaint-public-v1","_id":"15878862","_score":21.232172,"_source":{"product":"Debt collection","complaint_what_happened":"On XX/XX/year>, the collector left a voicemail on a shared voicemail system that is accessible to other individuals besides myself. In the message, the collector disclosed specific information about my alleged debt, including \" Hey XXXX its XXXX calling with Ability Recovery Services and I know you had XXXX other accounts in collections, this is regarding your XXXX XXXX. I gave you some time I gave you like XXXX months to see if you could get some funds together please call me back at.... '' This action violated the FDCPA 's prohibition against third-party disclosure of debt information. The voicemail also does not state a specific person 's name ( i.e. myself ) to even be able to leave this kind of voicemail. By leaving this information on a shared voicemail, the collector risked exposing my private financial matters to unauthorized individuals. I respectfully request that the XXXX investigate this matter and take appropriate enforcement action against this agency.","date_sent_to_company":"2025-09-11T16:29:27.000Z","issue":"Communication tactics","sub_product":"I do not know","zip_code":"46217","tags":null,"has_narrative":true,"complaint_id":"15878862","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Ability Recovery Services, LLC","date_received":"2025-09-11T15:45:04.000Z","state":"IN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Used obscene, profane, or other abusive language"},"highlight":{"complaint_what_happened":["I gave you some time I gave you like XXXX months to see if you could get some funds together please call me back at.... '' This action violated the FDCPA 's prohibition against <em>third-party</em> <em>disclosure</em> of debt information. The voicemail also does not state a specific person 's name ( i.e. myself ) to even be able to leave this kind of voicemail. By leaving this information on a <em>shared</em> voicemail, the collector <em>risked</em> exposing my private financial matters to unauthorized individuals."]},"sort":[21.232172,"15878862"]},{"_index":"complaint-public-v1","_id":"15184590","_score":21.172213,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"This is a formal complaint and demand for the immediate deletion of all personal and consumer information stored by LexisNexis Risk Solutions, XXXX XXXX, and XXXX ( collectively data furnishers ). \n\nPursuant to the Graham-Leach-Bliley Act ( 15 U.S.C. XXXX ), I hereby exercise my right to opt out of the collection, retention, and disclosure of my nonpublic personal information ( NPI ) to any non-affiliated third parties. The GLBA requires financial institutions and consumer reporting agencies to protect the confidentiality and security of consumer data and to honor opt-out requests.\n\nThis is also a formal dispute under the Fair Credit Reporting Act ( 15 U.S.C. 1681i ). The data being reported about me is inaccurate, incomplete, and lacks a permissible purpose under 15 U.S.C. 1681b. Your storage and sharing of my information has caused credit denials, increased insurance premiums, and measurable financial harm.\n\nI am demanding that each company : Permanently delete all files, records, and reports associated with my personal identifiers.\n\nCease all future collection, storage, and sharing of my information.\n\nProvide written confirmation within 30 days of full deletion.\n\nFailure to comply constitutes willful noncompliance under the FCRA and violations of the GLBA, which will be pursued through litigation. This complaint is being filed with the CFPB to enforce immediate action and ensure removal from all databases and third-party systems.","date_sent_to_company":"2025-08-10T05:46:17.000Z","issue":"Improper use of your report","sub_product":"Other personal consumer report","zip_code":"631XX","tags":null,"has_narrative":true,"complaint_id":"15184590","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2025-08-10T05:32:52.000Z","state":"MO","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Failure to comply constitutes willful noncompliance under the FCRA and violations of the GLBA, which will be pursued <em>through</em> litigation. This complaint is being filed with the CFPB to enforce immediate action and ensure removal from all databases and <em>third-party</em> systems."]},"sort":[21.172213,"15184590"]},{"_index":"complaint-public-v1","_id":"6798991","_score":21.146236,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I noticed that to buy the cryptocurrency XXXX, Coinbase said there was no fee highlighted in green on the preview screen. I clicked one button, the transaction went through, and there was a fee of more than three dollars. This was dishonest and misleading. I never would have bought it if I knew there was a fee. I have included the preview screen and the confirmation screen.","date_sent_to_company":"2023-04-05T15:56:15.000Z","issue":"Confusing or missing disclosures","sub_product":"Virtual currency","zip_code":"117XX","tags":null,"has_narrative":true,"complaint_id":"6798991","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Coinbase, Inc.","date_received":"2023-04-05T15:46:17.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I noticed that to buy the cryptocurrency XXXX, Coinbase said there was no fee highlighted in green on the <em>preview</em> <em>screen</em>. I clicked one button, the transaction went <em>through</em>, and there was a fee of more than three dollars. This was dishonest and misleading. I never would have bought it if I knew there was a fee. I have included the <em>preview</em> <em>screen</em> and the confirmation <em>screen</em>."]},"sort":[21.146236,"6798991"]},{"_index":"complaint-public-v1","_id":"14666271","_score":20.9774,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"LexisNexis Risk Solutions has violated federal and state laws, consumer protection regulations, and industry standards by mishandling my credit profile information, engaging in unauthorized third-party data sharing, and failing to ensure accuracy and compliance in its practices. These actions have caused harm to my creditworthiness, privacy rights, and financial reputation. I demand an immediate investigation into XXXX practices and corrective actions to address these violations. \n\nChronological Summary of Events and Violations : XXXX. Initial Complaint Filed with CFPB Date : XX/XX/XXXX Case Number : CFPB # XXXX Details : I filed a complaint against LexisNexis for unauthorized disclosures of my credit profile information, failure to honor my security freeze and opt-out request, and violations of the Fair Credit Reporting Act ( FCRA ). \n2. Feedback Provided on Complaint Date : XX/XX/XXXX Details : LexisNexis responded, confirming the processing of my security freeze and opt-out request but failed to address critical issues, including : Assurance that no data would be disclosed without explicit consent. \nNotification of any disclosures made after the freeze/opt-out. \nDetails of retained information and reasons for retention. \nXXXX. Formal Dispute Letter Sent to LexisNexis Date : XX/XX/XXXX Details : I sent a formal dispute letter demanding immediate action and clarity on the handling of my credit profile. Key demands included : Written assurance of information security. \nImmediate notification of any data disclosure.\n\nDetailed list of retained information. \nConfirmation of opt-out compliance for all services. \nXXXX. Second Complaint Filed with CFPB Date : XX/XX/XXXX Case Number : CFPB # XXXX Details : I filed an additional complaint citing LexisNexiss failure to comply with federal and state laws, including : FCRA Violations : Failure to ensure maximum possible accuracy ( 1681e ).\n\nFailure to conduct reasonable reinvestigations ( 1681i ).\n\nReporting outdated negative information ( 1681c ).\n\nFDCPA Violations : False or misleading representations ( 1692e ).\n\nUnfair practices ( 1692f ). \nTexas Finance Code Violations : Misrepresentation of consumer debt ( 392.304 ). \nProhibited practices ( 392.301 ). \nXXXX. Filing of FTC Complaint Date : XX/XX/XXXX FTC Report Number : # XXXX Details : I filed a complaint with the FTC regarding LexisNexiss mishandling of my credit profile and violations of FCRA, FDCPA, and XXXX XXXX XXXX. \nXXXX. Analysis of XXXX Response Date : XX/XX/XXXX Document : XXXX XXXX XXXXpdf Details XXXX LexisNexis responded to CFPB, stating : They did not locate the disputed inquiry records. \nThey forwarded disputes to XXXX XXXX XXXX XXXX. \nThey rely on furnishers data and do not independently verify accuracy. \nIssues Identified : Failure to comply with FCRA 1681e ( b ) ( reasonable procedures to ensure accuracy ).\n\nFailure to conduct a reasonable reinvestigation under FCRA 1681i.\n\nContinued reporting of outdated negative information in violation of FCRA 1681c. \nXXXX. Request for Discovery Date : XX/XX/XXXX Details : I formally requested all communications between LexisNexis and Equifax, Experian, TransUnion, and XXXX from XX/XX/XXXX, through XX/XX/XXXX, related to my credit profile. \nKey Issues and Violations Identified : 1. Unauthorized Access to Personal Information What Happened : LexisNexis shared personal information with third parties without verifying the legitimacy of those entities or ensuring compliance with permissible purposes under FCRA 1681b.\n\nWhy Its a Violation : FCRA 1681b : Consumer data may only be shared with entities that have a legitimate need for it, such as for credit decisions, insurance underwriting, or employment purposes. Unauthorized sharing violates this provision.\n\nConsumer Impact : Unauthorized access to personal information exposes consumers to privacy violations, identity theft risks, and adverse credit decisions. \n\nEvidence : Consumer complaints and XXXX failure to provide transparency regarding its third-party sharing practices indicate violations of FCRA 1681b.\n\n2. Sharing of Inaccurate or Outdated Data What Happened : LexisNexis disclosed inaccurate or outdated data to third parties, resulting in adverse effects on my credit profile and potential harm to my financial reputation.\n\nWhy Its a Violation : FCRA 1681e ( b ) : Mandates that credit reporting agencies ensure maximum possible accuracy of consumer data before sharing it.\n\nTexas Business & Commerce Code 521.101 : Prohibits the disclosure of inaccurate or outdated personal information, requiring entities to safeguard consumer data. \nConsumer Impact : Improper sharing of inaccurate data can lead to incorrect credit decisions, unauthorized credit inquiries, and harm to consumers financial standing.\n\nEvidence : Consumer complaints and LexisNexiss failure to validate data accuracy before sharing it demonstrate violations of FCRA 1681e ( b ) and Texas Business & Commerce Code 521.101. \n\nXXXX. Mishandling of Sensitive Information What Happened : LexisNexis failed to properly verify sensitive information before sharing it with third parties, leading to adverse effects such as unauthorized credit inquiries and incorrect credit decisions. \n\nWhy Its a Violation : FCRA 1681b : Requires verification of permissible purposes before sharing consumer data.\n\nTexas Business & Commerce Code 521.051 : Mandates proper handling and safeguarding of sensitive consumer information to prevent unauthorized disclosure.\n\nConsumer Impact : Mishandling sensitive information exposes consumers to privacy violations, financial harm, and risks of identity theft. \n\nEvidence : Consumer complaints highlight instances where LexisNexis shared sensitive information improperly, resulting in harm to consumers. \n\nAnalysis : Applicability of Permissible Purpose Violations to My Case XXXX. Reporting Outdated Information Example : LexisNexis has been sued for reporting outdated information, such as satisfied tax liens or vacated judgments, which negatively impact a consumer 's ability to obtain credit. \n\nApplicability to My Case : LexisNexis has failed to ensure maximum possible accuracy ( 1681e ( b ) ) and has continued reporting outdated negative information ( 1681c ). This includes inaccurate or outdated data that has adversely affected my credit profile and financial reputation.\n\n2. Mixing Files Example : LexisNexis was found negligent for including the criminal records of an individual with a similar name in a job applicants background check report, resulting in the withdrawal of the job offer. \n\nApplicability to My Case : While my case does not specifically involve employment background checks, LexisNexiss reliance on unverifiable third-party data and failure to validate the accuracy of information has led to inaccuracies in my credit profile, similar to mixing files. \n\nXXXX. Providing Information Without a Valid Reason Example : LexisNexis has faced lawsuits for allegedly selling personal information to third parties, including federal immigration authorities, without proper consent. \n\nApplicability to My Case : LexisNexiss unauthorized sharing of my personal information with third parties violates FCRA 1681b ( permissible purposes ). LexisNexis failed to verify the legitimacy of third-party entities or ensure compliance before disclosing my data. \n\nXXXX. Failure to Provide Proper Disclosures Example : The FCRA mandates specific disclosure requirements for employment background checks, including providing a clear disclosure and obtaining the consumers written authorization. \n\nApplicability to My Case : LexisNexis failed to notify me or obtain consent before sharing my data with third parties. This demonstrates a broader failure to comply with FCRA disclosure requirements. \n\nDemands for Immediate Action : Explanation of Third-Party Data Sharing Practices : Provide a detailed explanation of LexisNexiss procedures for sharing consumer data with third parties.\n\nClarify how LexisNexis ensures compliance with FCRA 1681b and Texas Business & Commerce Code 521.101.\n\nInvestigation into Unauthorized Sharing : Conduct a thorough investigation into instances of unauthorized or improper sharing of my personal information.\n\nCorrective Actions : Immediately cease sharing my personal information with unauthorized third parties.\n\nRemove inaccurate or outdated information from my credit profile.\n\nTransparency and Assurance : Provide written assurance that LexisNexis will comply with FCRA, Texas Business & Commerce Code, and consumer privacy laws moving forward.\n\nShare details of the safeguards in place to prevent future violations.\n\nConclusion : LexisNexis has violated federal laws ( FCRA 1681b, 1681e ( b ) ), state laws ( Texas Business & Commerce Code 521.101, 521.051 ), and consumer privacy regulations by engaging in unauthorized and improper sharing of personal data with third parties. I demand immediate corrective action, regulatory enforcement, and full compliance with applicable laws to protect my rights as a consumer.","date_sent_to_company":"2025-07-15T19:32:02.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"77079","tags":null,"has_narrative":true,"complaint_id":"14666271","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2025-07-15T19:15:54.000Z","state":"TX","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Evidence : Consumer complaints and XXXX failure to provide transparency regarding its <em>third-party</em> <em>sharing</em> practices indicate violations of FCRA 1681b.\n\n2. <em>Sharing</em> of Inaccurate or Outdated Data What Happened : LexisNexis disclosed inaccurate or outdated data to <em>third</em> <em>parties</em>, resulting in adverse effects on my credit profile and potential harm to my financial reputation."]},"sort":[20.9774,"14666271"]},{"_index":"complaint-public-v1","_id":"5977082","_score":20.927923,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, All of these cards are fraudulent and due to a data breach that involved my drivers license to be found and privately shared on the dark web. Credit card dropped due to this reason and now my identity is at risk of being stolen again. Please investigate and have these removed. XXXX  has also been involved and is fraudulent with Many transactions that were connected to an unknown device. XXXX XXXX XXXX has also been affected which was the provider that was providing service to the unknown device","date_sent_to_company":"2022-09-14T00:44:49.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"78212","tags":"Servicemember","has_narrative":true,"complaint_id":"5977082","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CBC Companies, Inc.","date_received":"2022-09-14T00:31:02.000Z","state":"TX","company_public_response":null,"sub_issue":"Card opened as result of identity theft or fraud"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, All of these cards are fraudulent and due to a data breach that involved my drivers license to be found and privately <em>shared</em> on the dark web. Credit card dropped due to this reason and now my identity is at <em>risk</em> of being stolen again. Please investigate and have these removed. XXXX  has also been involved and is fraudulent with Many transactions that were connected to an unknown <em>device</em>."]},"sort":[20.927923,"5977082"]},{"_index":"complaint-public-v1","_id":"18461939","_score":20.712933,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"My Cash App account was closed for an alleged Terms of Service violation, but I was not provided with specific details regarding the policy or activity that led to the closure. \nI contacted Cash App support through the app and submitted a formal appeal, clarifying that my account was used only for personal transactions, not for business, crypto-related activities, or high-volume transfers. \nCash App reviewed my appeal and later informed me via email that the account would remain deactivated, again without specifying the alleged violation. I was able to withdraw all remaining funds, so there was no financial loss. \nMy concern is that the account was linked to my identity, and Cash App has not confirmed whether my identifying information was permanently restricted or shared with any third-party risk or compliance databases. I seek written clarification on how my identity information was handled and whether this was solely an internal risk decision.","date_sent_to_company":"2026-01-05T08:06:41.000Z","issue":"Confusing or missing disclosures","sub_product":"Mobile or digital wallet","zip_code":"33460","tags":null,"has_narrative":true,"complaint_id":"18461939","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2026-01-05T07:36:25.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["My concern is that the account was linked to my identity, and Cash App has not confirmed whether my identifying information was permanently restricted or <em>shared</em> with any <em>third-party</em> <em>risk</em> or compliance databases. I seek written clarification on how my identity information was handled and whether this was solely an internal <em>risk</em> decision."]},"sort":[20.712933,"18461939"]},{"_index":"complaint-public-v1","_id":"19421247","_score":20.52087,"_source":{"product":"Credit card","complaint_what_happened":"I am a Chase Sapphire Reserve cardholder who receives a complimentary XXXX XXXX membership benefit as part of my credit card agreement from a promotional period in XXXX of XXXX. \n\nOn XX/XX/XXXX, XXXX permanently flagged and restricted my account for alleged membership sharing. I am the sole cardholder and sole user of the account. \n\nThe only recent change was that I temporarily switched to a new mobile device and later returned to my original device. This appears to have triggered an automated fraud flag. \n\nXXXX has not provided : Specific evidence of the alleged violation Dates or device data reviewed A manual review by a risk team They have stated the decision is final despite my request for clarification. \n\nThis action has resulted in the loss of a financial benefit tied directly to my Chase Sapphire Reserve card, for which I pay an annual fee. I am requesting : Reinstatement of my XXXX XXXX benefit if no evidence of sharing exists I am simply asking for due process and the return of a credit card membership entitlement that was wrongfully terminated","date_sent_to_company":"2026-02-11T16:49:48.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"11222","tags":null,"has_narrative":true,"complaint_id":"19421247","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2026-02-11T16:39:44.000Z","state":"NY","company_public_response":null,"sub_issue":"Other problem"},"highlight":{"complaint_what_happened":["On XX/XX/XXXX, XXXX permanently flagged and restricted my account for alleged membership <em>sharing</em>. I am the sole cardholder and sole user of the account. \n\nThe only recent change was that I temporarily switched to a new mobile <em>device</em> and later returned to my original <em>device</em>. This appears to have triggered an automated fraud flag."]},"sort":[20.52087,"19421247"]},{"_index":"complaint-public-v1","_id":"11889053","_score":20.436243,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Consumer Financial Protection Bureau Complaint Complainant Information : Name : XXXX XXXX Email : XXXX Address : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX Phone : XXXX Subject : DEMAND for Immediate Removal of Fraudulent XXXX  and Unauthorized Data Sharing Violations of Federal Consumer Laws Complaint Details : This is a formal demand for the immediate removal of fraudulent XXXX  reporting, public records, and any unauthorized personal and private information from my credit reports. The reporting of this information is a clear violation of federal laws, including the Fair Credit Reporting Act ( FCRA ), Gramm-Leach-Bliley Act ( GLBA ), and Federal Trade Commission ( FTC ) consumer protection laws. \n\nXXXX. Fraudulent XXXX  Reporting Violation of Consumer Rights I never consented to the reporting of XXXX  on my credit report, and such reporting is fraudulent, deceptive, and violates multiple federal laws. \n\nAttached is an official letter from the XXXX  XXXX, confirming that the court does not report XXXX  filings to credit bureaus, agencies, or third-party entities. \nThis proves that the credit bureaus have obtained and reported this information illegally, in violation of FCRA ( 15 U.S.C. 1681b ), which prohibits the collection and distribution of personal data without consent. \nI am also submitting an FTC Affidavit as evidence of fraudulent reporting of a XXXX  that was either fabricated or obtained through illegal data-sharing practices. \n2. Unauthorized Sharing of My Private and Personal Information LexisNexis and other third-party data brokers have unlawfully collected, stored, and transmitted my personal information without my express permission. \n\nXXXX confirms that public records, including XXXX, are obtained through LexisNexis, a third-party vendor, not directly from the courts. \nLexisNexis has no permissible purpose under the FCRA to collect or distribute my private information, and I have never given consent for such data collection. \nAttached is a LexisNexis Risk Solutions Consumer Disclosure, proving that LexisNexis supplies unauthorized data, including public records, to XXXX, XXXX, and XXXX. \n\nLexisNexis XXXX XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX Resolution Demanded : To resolve this matter, I demand the following immediate actions : Permanent removal of all public record data, including fraudulent XXXX  notations, from my credit reports due to violations of FCRA, XXXX, and consumer privacy laws. \nImmediate deletion of any personal and private information obtained through LexisNexis or other unauthorized third-party sources. \nA formal written confirmation from all credit reporting agencies and LexisNexis confirming that my information has been permanently removed and that no future unauthorized data collection will occur. \nCompensation for financial harm, defamation, and emotional distress caused by this fraudulent reporting, as permitted under FCRA ( 15 U.S.C. 1681n ), which allows for statutory, actual, and punitive damages for willful violations.\n\nFinal Warning and Legal Action Failure to comply immediately will result in escalated legal action against all responsible parties. I am prepared to file additional complaints with the Federal Trade Commission ( FTC ), the Consumer Financial Protection Bureau ( CFPB ), the IRS, and state Attorney General offices for : Fraudulent XXXX  reporting Unauthorized data collection and sharing Violation of federal privacy laws Defamation of character due to false and misleading reporting Financial and emotional damages caused by these violations This matter requires urgent and immediate correction. I expect a full response and resolution within 15 days. \n\nAttached Evidence : LexisNexis Risk Solutions XXXX XXXX XXXX XXXX XXXX XXXX XXXX FTC XXXX XXXX XXXX XXXX XXXX  XXXX XXXX XXXX  XXXX Letter Stating the Court Does Not Report to Credit Bureaus or Third Parties Sincerely, XXXX XXXX","date_sent_to_company":"2025-02-01T08:25:21.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"103XX","tags":null,"has_narrative":true,"complaint_id":"11889053","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2025-02-01T08:10:04.000Z","state":"NY","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["XXXX confirms that public records, including XXXX, are obtained <em>through</em> LexisNexis, a <em>third-party</em> vendor, not directly from the courts. \nLexisNexis has no permissible purpose under the FCRA to collect or distribute my private information, and I have never given consent for such data collection. \nAttached is a LexisNexis <em>Risk</em> Solutions Consumer <em>Disclosure</em>, proving that LexisNexis supplies unauthorized data, including public records, to XXXX, XXXX, and XXXX."]},"sort":[20.436243,"11889053"]},{"_index":"complaint-public-v1","_id":"9523779","_score":20.295593,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I was not given the option to opt out of the third-party having my personal information. The law states that in order for you to get my consent to share my information with a third-party you also have to provide me with a Option to opt out of a third-party having my information. Third parties like XXXX. The law I am referring to is 15 usc 6802 ( b ) obligations with respect to disclosure of personal information.","date_sent_to_company":"2024-07-22T12:51:51.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"33610","tags":"Servicemember","has_narrative":true,"complaint_id":"9523779","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Auto Buyers Credit LLC","date_received":"2024-07-17T02:53:36.000Z","state":"FL","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["I was not given the option to opt out of the <em>third-party</em> having my personal information. The law states that in order for you to get my consent to <em>share</em> my information with a <em>third-party</em> you also have to provide me with a Option to opt out of a <em>third-party</em> having my information. <em>Third</em> <em>parties</em> like XXXX. The law I am referring to is 15 usc 6802 ( b ) obligations with respect to <em>disclosure</em> of personal information."]},"sort":[20.295593,"9523779"]},{"_index":"complaint-public-v1","_id":"12473466","_score":20.280296,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"The reporting agencies ( XXXX, XXXX, and Equifax ) violated my rights and federal law under 15 U.S.C. 6802 ( Gramm-Leach-Bliley Act ) by improperly sharing my non-public personal information ( NPPI ), including my credit report, with unauthorized third-party entities such as debt collectors. This law restricts financial institutions from disclosing consumer information to non-affiliated third parties without explicit consent. Since credit bureaus and debt collectors are third parties, any sharing of my credit report without my authorization is an unlawful disclosure of my private financial data, directly violating federal consumer protection laws. \n\nThis unauthorized disclosure has resulted in undue harm, including but not limited to third-party collection attempts based on improperly shared data. In response, I have taken the following actions : Conducted a thorough review of my credit reports to identify unauthorized disclosures, Documented instances where my information was shared without my explicit consent, Drafted and submitted this formal dispute to demand corrective action, Retained copies of all correspondence for legal and regulatory review.\n\nI have escalate this matter to the Consumer Financial Protection Bureau ( CFPB ) and the Federal Trade Commission ( FTC ) if necessary.","date_sent_to_company":"2025-03-13T03:10:14.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"30034","tags":null,"has_narrative":true,"complaint_id":"12473466","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-03-13T02:52:47.000Z","state":"GA","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Since credit bureaus and debt collectors are <em>third</em> <em>parties</em>, any <em>sharing</em> of my credit report without my authorization is an unlawful <em>disclosure</em> of my private financial data, directly violating federal consumer protection laws. \n\nThis unauthorized <em>disclosure</em> has resulted in undue harm, including but not limited to <em>third-party</em> collection attempts based on improperly <em>shared</em> data."]},"sort":[20.280296,"12473466"]},{"_index":"complaint-public-v1","_id":"9523622","_score":20.263971,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I was not given the option to opt out of the third-party having my personal information. The law states that in order for you to get my consent to share my information with a third-party you also have to provide me with a Option to opt out of a third-party having my information. Third parties like Experian. The law I am referring to is 15 usc 6802 ( b ) obligations with respect to disclosure of personal information.","date_sent_to_company":"2024-07-17T03:15:44.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"33610","tags":"Servicemember","has_narrative":true,"complaint_id":"9523622","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-07-17T03:15:43.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["I was not given the option to opt out of the <em>third-party</em> having my personal information. The law states that in order for you to get my consent to <em>share</em> my information with a <em>third-party</em> you also have to provide me with a Option to opt out of a <em>third-party</em> having my information. <em>Third</em> <em>parties</em> like Experian. The law I am referring to is 15 usc 6802 ( b ) obligations with respect to <em>disclosure</em> of personal information."]},"sort":[20.263971,"9523622"]},{"_index":"complaint-public-v1","_id":"12467924","_score":20.263594,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"The reporting agencies ( XXXX, Experian, and XXXX ) violated my rights and federal law under 15 U.S.C. 6802 ( Gramm-Leach-Bliley Act ) by improperly sharing my non-public personal information ( NPPI ), including my credit report, with unauthorized third-party entities such as debt collectors. This law restricts financial institutions from disclosing consumer information to non-affiliated third parties without explicit consent. Since credit bureaus and debt collectors are third parties, any sharing of my credit report without my authorization is an unlawful disclosure of my private financial data, directly violating federal consumer protection laws. \n\nThis unauthorized disclosure has resulted in undue harm, including but not limited to third-party collection attempts based on improperly shared data. In response, I have taken the following actions : Conducted a thorough review of my credit reports to identify unauthorized disclosures, Documented instances where my information was shared without my explicit consent, Drafted and submitted this formal dispute to demand corrective action, Retained copies of all correspondence for legal and regulatory review.\n\nI have escalate this matter to the Consumer Financial Protection Bureau ( CFPB ) and the Federal Trade Commission ( FTC ) if necessary.","date_sent_to_company":"2025-03-13T03:20:49.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"30034","tags":null,"has_narrative":true,"complaint_id":"12467924","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-03-13T03:14:34.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Since credit bureaus and debt collectors are <em>third</em> <em>parties</em>, any <em>sharing</em> of my credit report without my authorization is an unlawful <em>disclosure</em> of my private financial data, directly violating federal consumer protection laws. \n\nThis unauthorized <em>disclosure</em> has resulted in undue harm, including but not limited to <em>third-party</em> collection attempts based on improperly <em>shared</em> data."]},"sort":[20.263594,"12467924"]},{"_index":"complaint-public-v1","_id":"12467706","_score":20.223972,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"The reporting agencies ( TransUnion, XXXX, and XXXX ) violated my rights and federal law under 15 U.S.C. 6802 ( XXXX XXXX ) by improperly sharing my non-public personal information ( NPPI ), including my credit report, with unauthorized third-party entities such as debt collectors. This law restricts financial institutions from disclosing consumer information to non-affiliated third parties without explicit consent. Since credit bureaus and debt collectors are third parties, any sharing of my credit report without my authorization is an unlawful disclosure of my private financial data, directly violating federal consumer protection laws. \n\nThis unauthorized disclosure has resulted in undue harm, including but not limited to third-party collection attempts based on improperly shared data. In response, I have taken the following actions : Conducted a thorough review of my credit reports to identify unauthorized disclosures, Documented instances where my information was shared without my explicit consent, Drafted and submitted this formal dispute to demand corrective action, Retained copies of all correspondence for legal and regulatory review. \n\nI have escalate this matter to the Consumer Financial Protection Bureau ( CFPB ) and the Federal Trade Commission ( FTC ) if necessary.","date_sent_to_company":"2025-03-13T03:14:08.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"30034","tags":null,"has_narrative":true,"complaint_id":"12467706","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-03-13T03:10:42.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Since credit bureaus and debt collectors are <em>third</em> <em>parties</em>, any <em>sharing</em> of my credit report without my authorization is an unlawful <em>disclosure</em> of my private financial data, directly violating federal consumer protection laws. \n\nThis unauthorized <em>disclosure</em> has resulted in undue harm, including but not limited to <em>third-party</em> collection attempts based on improperly <em>shared</em> data."]},"sort":[20.223972,"12467706"]},{"_index":"complaint-public-v1","_id":"7892231","_score":20.15196,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Transunion failed to provide accurate information to the FTC and CFPB regarding an eviction that was reported on my credit report. Section 607 ( b ) of the Fair Credit Reporting Act requires consumer reporting agencies to follow reasonable procedures to assure maximum possible accuracy of consumer report information concerning the person in question. Reasonable procedures to assure maximum possible accuracy isnt a wish, a hope, or a lofty aspiration. Its the law. \n\nFailed to take steps to produce accurate reports : The company violated the Fair Credit Reporting Act by failing in numerous instances to take steps to assure the maximum possible accuracy of eviction records in its rental background check reports. For example, the company failed to assure that its reports reflected the current status of public records. This included failing to share information showing that an eviction was dismissed and not preventing the inclusion of sealed records or multiple entries about the same eviction case. As eviction data is often weighed heavily in assessing rental risk, inclusion of inaccurate and duplicative eviction information is particularly harmful to renters and their families. \nFailed to identify who provided inaccurate information : When the company obtained criminal and eviction records from third-party vendors, it failed to identify the third-party vendors in its disclosures to consumers. Instead, the company told people that criminal and eviction records were taken only from the jurisdictions where the proceedings took place. People trying to find a place to live did not know it was a third-party vendor that they needed to contact to correct inaccurate information.","date_sent_to_company":"2023-11-22T23:08:04.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"337XX","tags":null,"has_narrative":true,"complaint_id":"7892231","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2023-11-22T22:55:37.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["Failed to identify who provided inaccurate information : When the company obtained criminal and eviction records from <em>third-party</em> vendors, it failed to identify the <em>third-party</em> vendors in its <em>disclosures</em> to consumers. Instead, the company told people that criminal and eviction records were taken only from the jurisdictions where the proceedings took place. People trying to find a place to live did not know it was a <em>third-party</em> vendor that they needed to contact to correct inaccurate information."]},"sort":[20.15196,"7892231"]},{"_index":"complaint-public-v1","_id":"8164994","_score":20.120224,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"TransUnion conglomerate for violations of the Fair Credit Reporting Act. The TransUnion company failed to take steps to ensure the rental background checks that landlords use to decide who gets housing were accurate. The company also withheld, from renters, the names of third parties that were providing the inaccurate information. \n\nI put at risk of wrongful housing denials because TransUnion failed to follow the law. \n\nThese reports increasingly use black box algorithms, relying too often on inaccurate or misleading information, to produce a renters risk score or to make a recommendation to landlords. This score or recommendation can conceal false information from scrutiny by either landlords or renters and make it difficult to impossible to correct inaccurate information. As a result, people are denied housing, charged more for housing, spend longer finding housing, and incur more housing search costs.\n\nIn todays joint complaint, the CFPB and the FTC allege that the company : Failed to take steps to produce accurate reports : The company violated the Fair Credit Reporting Act by failing in numerous instances to take steps to assure the maximum possible accuracy of eviction records in its rental background check reports. For example, the company failed to assure that its reports reflected the current status of public records. This included failing to share information showing that an eviction was dismissed and not preventing the inclusion of sealed records or multiple entries about the same eviction case. As eviction data is often weighed heavily in assessing rental risk, inclusion of inaccurate and duplicative eviction information is particularly harmful to renters and their families. \nFailed to identify who provided inaccurate information : When the company obtained criminal and eviction records from third-party vendors, it failed to identify the third-party vendors in its disclosures to consumers. Instead, the company told people that criminal and eviction records were taken only from the jurisdictions where the proceedings took place. People trying to find a place to live did not know it was a third-party vendor that they needed to contact to correct inaccurate information. \n\n\n\nI have been a victim of the info above, and would like to take action, or needing to know what are the next steps of this issue?","date_sent_to_company":"2024-01-17T21:43:05.000Z","issue":"Incorrect information on your report","sub_product":"Other personal consumer report","zip_code":"75081","tags":null,"has_narrative":true,"complaint_id":"8164994","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-01-17T21:09:20.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information is incorrect"},"highlight":{"complaint_what_happened":["Failed to identify who provided inaccurate information : When the company obtained criminal and eviction records from <em>third-party</em> vendors, it failed to identify the <em>third-party</em> vendors in its <em>disclosures</em> to consumers. Instead, the company told people that criminal and eviction records were taken only from the jurisdictions where the proceedings took place."]},"sort":[20.120224,"8164994"]},{"_index":"complaint-public-v1","_id":"18441737","_score":19.868866,"_source":{"product":"Debt collection","complaint_what_happened":"I am submitting this complaint regarding an inaccurate and unfair collection account that originated with XXXX and was later assigned or sold to a third-party collection agency without proper resolution of an active dispute. \n\nIn XX/XX/year>, I had active device protection coverage through XXXX. I reported a damaged device and was sent a replacement. Upon receiving the replacement device, I immediately notified XXXX that the device itself was defective, specifically noting poor battery health and camera issues. No corrective action was taken by XXXX to resolve this issue. \n\nI was instructed by a XXXX representative to return my original damaged device. I complied fully and returned the device via XXXX, following the instructions provided. Several months later, I noticed a charge of approximately {$910.00} on my account. When I contacted XXXX to dispute this charge, I was informed that they claimed not to have received the returned device. I provided all information available to me regarding the return and reiterated that the device was sent as instructed. \n\nDespite this unresolved billing dispute, XXXX XXXX XXXX charge and transferred or sold the account to a third-party collection agency. I did not authorize this transfer while the account was in dispute. The collection account is now being reported on my credit report, causing significant and ongoing credit harm. \n\nThe balance being reported is inaccurate and unvalidated. The charge stems from a mishandled device protection claim, failure to process a returned device, and failure to resolve a documented dispute prior to collection activity. Reporting this account under these circumstances is unfair and does not reflect my actual obligation.","date_sent_to_company":"2026-01-03T11:16:56.000Z","issue":"Attempts to collect debt not owed","sub_product":"Telecommunications debt","zip_code":"21117","tags":null,"has_narrative":true,"complaint_id":"18441737","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Kriya Capital, LLC","date_received":"2026-01-03T10:53:47.000Z","state":"MD","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["I am submitting this complaint regarding an inaccurate and unfair collection account that originated with XXXX and was later assigned or sold to a <em>third-party</em> collection agency without proper resolution of an active dispute. \n\nIn XX/XX/year>, I had active <em>device</em> protection coverage <em>through</em> XXXX. 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