{"took":1790,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":777352,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"11363568","_score":22.381634,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Formal Complaint of Violations : Under Federal Privacy and Consumer Protection Laws Parties Involved : XXXXXXXX XXXX XXXX XXXX USAA Federal Bank XXXX, XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX XXXX, and Other Third-Party Agencies Allegations : Violation of Privacy Laws ( 15 USC 6802 - XXXX XXXX XXXX XXXX XXXX XXXX and USAA failed to obtain express consent before sharing my personal financial information with third-party entities. \nThese institutions did not provide an opportunity to opt out, as required under federal law. \nUnlawful Reporting of Consumer Information ( 15 USC 1681b - Fair Credit Reporting Act ) : Credit reporting agencies furnished my consumer reports without a permissible purpose as defined by FCRA. \nDerogatory information was reported on my credit file without written consent or authorization. \nExtortion and Conspiracy ( 18 USC 894 - Extortionate Credit Transactions ) : XXXX XXXX and USAA allegedly conspired with credit agencies and third-party collectors to extort payments and punish me through the use of derogatory credit reporting. \nThis action constitutes extortion and has caused significant harm to my financial standing and personal well-being. \nIdentity Theft and Unauthorized Information Sharing ( 18 USC 1028A - Aggravated Identity Theft ) : My sensitive information was mishandled, traded, and sold for profit by these institutions and associated agencies. \nThese acts were performed without my consent or lawful authority. \nSupporting Facts : The information shared with third-party entities was done without providing an opt-out mechanism or obtaining my consent. \nDerogatory information remains on my credit reports despite no permissible purpose for the initial furnishing of the data. \nMy personal and financial information has been exploited for profit, with no communication or agreement on my part to authorize such use. \nLegal Violations : 15 USC 6802 : Failure to ensure privacy and consumer consent for sharing financial information.\n\n15 USC 1681b : Furnishing consumer reports without permissible purpose. \n18 USC 894 : Extortion through punitive credit reporting practices.\n\n18 USC 1028A : Misuse of sensitive personal information without lawful authority.\n\nRequested Remedies : Immediate cessation of sharing, trading, or selling my personal and financial information. \nRemoval of all derogatory information from my credit reports. \nA formal investigation into the practices of XXXXXXXX XXXX USAA, and involved third-party agencies. \nCompensation for damages incurred due to these violations, including but not limited to financial loss, emotional distress, and legal fees. \nAssurance of compliance with federal privacy and consumer protection laws moving forward.","date_sent_to_company":"2025-01-04T02:48:49.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"314XX","tags":"Servicemember","has_narrative":true,"complaint_id":"11363568","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"UNITED SERVICES AUTOMOBILE ASSOCIATION","date_received":"2025-01-04T02:48:46.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Identity Theft and Unauthorized Information <em>Sharing</em> ( 18 USC 1028A - Aggravated Identity Theft ) : My sensitive information was mishandled, traded, and sold for profit by these <em>institutions</em> and associated agencies. \nThese acts were performed without my consent or lawful authority. \nSupporting Facts : The information <em>shared</em> with <em>third-party</em> entities was done without providing an opt-out <em>mechanism</em> or obtaining my consent."],"company":["UNITED <em>SERVICES</em> AUTOMOBILE ASSOCIATION"]},"sort":[22.381634,"11363568"]},{"_index":"complaint-public-v1","_id":"11363569","_score":22.370844,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Formal Complaint of Violations : Under Federal Privacy and Consumer Protection Laws Parties Involved : XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX, XXXX, TransUnion, XXXX XXXX, XXXX, XXXX XXXX XXXX, and Other Third-Party Agencies Allegations : Violation of Privacy Laws ( 15 USC 6802 - GXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX failed to obtain express consent before sharing my personal financial information with third-party entities. \nThese institutions did not provide an opportunity to opt out, as required under federal law. \nUnlawful Reporting of Consumer Information ( 15 USC 1681b - Fair Credit Reporting Act ) : Credit reporting agencies furnished my consumer reports without a permissible purpose as defined by FCRA. \nDerogatory information was reported on my credit file without written consent or authorization. \nExtortion and Conspiracy ( 18 USC 894 - Extortionate Credit Transactions ) : XXXX XXXX XXXX XXXX allegedly conspired with credit agencies and third-party collectors to extort payments and punish me through the use of derogatory credit reporting. \nThis action constitutes extortion and has caused significant harm to my financial standing and personal well-being.\n\nIdentity Theft and Unauthorized Information Sharing ( 18 USC 1028A - Aggravated Identity Theft ) : My sensitive information was mishandled, traded, and sold for profit by these institutions and associated agencies. \nThese acts were performed without my consent or lawful authority. \nSupporting Facts : The information shared with third-party entities was done without providing an opt-out mechanism or obtaining my consent. \nDerogatory information remains on my credit reports despite no permissible purpose for the initial furnishing of the data. \nMy personal and financial information has been exploited for profit, with no communication or agreement on my part to authorize such use. \nLegal Violations : 15 USC 6802 : Failure to ensure privacy and consumer consent for sharing financial information. 15 USC 1681b : Furnishing consumer r\neports without permissible purpose.\n\n18 USC 894 : Extortion through punitive credit reporting practices.\n\n18 USC 1028A : Misuse of sensitive personal information without lawful authority.\n\nRequested Remedies : Immediate cessation of sharing, trading, or selling my personal and financial information. \nRemoval of all derogatory information from my credit reports. \nA formal investigation into the practices of XXXX XXXX XXXXXXXX, and involved third-party agencies. \nCompensation for damages incurred due to these violations, including but not limited to financial loss, emotional distress, and legal fees. \nAssurance of compliance with federal privacy and consumer protection laws moving forward.","date_sent_to_company":"2025-01-04T02:48:49.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"314XX","tags":"Servicemember","has_narrative":true,"complaint_id":"11363569","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-01-04T02:48:46.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Identity Theft and Unauthorized Information <em>Sharing</em> ( 18 USC 1028A - Aggravated Identity Theft ) : My sensitive information was mishandled, traded, and sold for profit by these <em>institutions</em> and associated agencies. \nThese acts were performed without my consent or lawful authority. \nSupporting Facts : The information <em>shared</em> with <em>third-party</em> entities was done without providing an opt-out <em>mechanism</em> or obtaining my consent."]},"sort":[22.370844,"11363569"]},{"_index":"complaint-public-v1","_id":"11363500","_score":22.370844,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Formal Complaint of Violations : Under Federal Privacy and Consumer Protection Laws Parties Involved : XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX, XXXX, XXXX, XXXX XXXX, XXXX, XXXX XXXX XXXX, and Other Third-Party Agencies Allegations : Violation of Privacy Laws ( 15 USC 6802 - Gramm-Leach-Bliley Act ) : Pen Fed and XXXX failed to XXXX XXXX consent before sharing my personal financial information with third-party entities. \nThese institutions did not provide an opportunity to opt out, as required under federal law. \nUnlawful Reporting of Consumer Information ( 15 USC 1681b - Fair Credit Reporting Act ) : Credit reporting agencies furnished my consumer reports without a permissible purpose as defined by FCRA. \nDerogatory information was reported on my credit file without written consent or authorization. \nExtortion and Conspiracy ( 18 USC 894 - Extortionate Credit Transactions ) : Pen Fed and XXXX allegedly conspired with credit agencies and third-party XXXX to extort payments and punish me through the use of derogatory credit reporting. \nThis action constitutes extortion and has caused significant harm to my financial standing and personal well-being. \nIdentity Theft and Unauthorized Information Sharing ( 18 USC 1028A - Aggravated Identity Theft ) : My sensitive information was mishandled, traded, and sold for profit by these institutions and associated agencies. \nThese acts were performed without my consent or lawful authority. \nSupporting Facts : The information shared with third-party entities was done without providing an opt-out mechanism or obtaining my consent. \nDerogatory information remains on my credit reports despite no permissible purpose for the initial furnishing of the data. \nMy personal and financial information has been exploited for profit, with no communication or agreement on my part to authorize such use. \nLegal Violations : 15 USC 6802 : Failure to ensure privacy and consumer consent for sharing financial information.\n\n15 USC 1681b : Furnishing consumer reports without permissible purpose.\n\n18 USC 894 : Extortion through punitive credit reporting practices.\n\n18 USC 1028A : Misuse of sensitive personal information without lawful authority. \nRequested Remedies : XXXX cessation of sharing, trading, or selling my personal and financial information. \nRemoval of all derogatory information from my credit reports. \nA formal investigation into the practices of Pen Fed, UXXXX, and involved third-party agencies. \nCompensation for damages incurred due to these violations, including but not limited to financial loss, XXXX XXXX, and legal fees. \nXXXX of compliance with federal privacy and consumer protection laws moving forward.","date_sent_to_company":"2025-01-04T02:48:39.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"314XX","tags":"Servicemember","has_narrative":true,"complaint_id":"11363500","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PENTAGON FEDERAL CREDIT UNION","date_received":"2025-01-04T02:41:53.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Identity Theft and Unauthorized Information <em>Sharing</em> ( 18 USC 1028A - Aggravated Identity Theft ) : My sensitive information was mishandled, traded, and sold for profit by these <em>institutions</em> and associated agencies. \nThese acts were performed without my consent or lawful authority. \nSupporting Facts : The information <em>shared</em> with <em>third-party</em> entities was done without providing an opt-out <em>mechanism</em> or obtaining my consent."]},"sort":[22.370844,"11363500"]},{"_index":"complaint-public-v1","_id":"12723152","_score":21.165771,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, Arizona XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX, IA XXXX Subject : Complaint Regarding Violations of 15 U.S. Code 6802 ( b ) ( 1 ) by Financial Institutions Dear Consumer Financial Protection Bureau , I am writing to formally file a complaint against XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX account number : XXXXXXXX XXXX account number : XXXX number : XXXX, XXXX XXXX XXXX, account number : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, account number : XXXX, XXXX XXXX XXXX, account number : XXXX, account number : XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX, account number : XXXX account number : XXXX XXXX for violating 15 U.S. Code 6802 ( b ) ( 1 ), which prohibits financial institutions from disclosing nonpublic personal information to nonaffiliated third parties without proper consumer authorization or legal justification.\n\nIt has come to my attention that the following accounts below have shared my personal financial data, including account details and transaction history, with third-party companies without providing me the required opt-out opportunity or obtaining my explicit consent. \" ]. This is a direct violation of the Gramm-Leach-Bliley Acts consumer privacy protections.\n\nUnder federal law, financial institutions must inform consumers of their rights and allow them to opt out before sharing sensitive personal data with third-party entities. However, in my case : I was not provided with a clear and conspicuous opt-out notice.\n\nMy personal financial data was shared without my consent.\n\nThe institution failed to follow required consumer privacy procedures.\n\nThese actions have put my privacy and financial security at risk. I request the CFPB to investigate this matter and take appropriate enforcement action against TransUnion, Experian and Equifax for noncompliance with federal privacy laws.\n\nPlease keep me informed regarding the progress of this complaint. I appreciate your prompt attention to this serious issue. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2025-03-29T14:38:27.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"85032","tags":null,"has_narrative":true,"complaint_id":"12723152","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-03-29T14:38:01.000Z","state":"AZ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Under federal law, financial <em>institutions</em> must inform consumers of their rights and allow them to opt out before <em>sharing</em> sensitive personal data with <em>third-party</em> entities. However, in my case : I was not provided with a clear and conspicuous opt-out notice.\n\nMy personal financial data was <em>shared</em> without my consent.\n\nThe <em>institution</em> failed to follow required consumer privacy procedures.\n\nThese actions have put my privacy and financial security at <em>risk</em>."]},"sort":[21.165771,"12723152"]},{"_index":"complaint-public-v1","_id":"12723235","_score":21.141531,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, Arizona XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX, IA XXXX Subject : Complaint Regarding Violations of 15 U.S. Code 6802 ( b ) ( 1 ) by Financial Institutions Dear Consumer Financial Protection Bureau , I am writing to formally file a complaint against XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX account number : XXXXXXXX XXXX account number : XXXX number : XXXX, XXXX XXXX XXXX, account number : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, account number : XXXX, XXXX XXXX XXXX, account number : XXXX, account number : XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX, account number : XXXX account number : XXXX XXXX for violating 15 U.S. Code 6802 ( b ) ( 1 ), which prohibits financial institutions from disclosing nonpublic personal information to nonaffiliated third parties without proper consumer authorization or legal justification.\n\nIt has come to my attention that the following accounts below have shared my personal financial data, including account details and transaction history, with third-party companies without providing me the required opt-out opportunity or obtaining my explicit consent. \" ]. This is a direct violation of the Gramm-Leach-Bliley Acts consumer privacy protections.\n\nUnder federal law, financial institutions must inform consumers of their rights and allow them to opt out before sharing sensitive personal data with third-party entities. However, in my case : I was not provided with a clear and conspicuous opt-out notice.\n\nMy personal financial data was shared without my consent.\n\nThe institution failed to follow required consumer privacy procedures.\n\nThese actions have put my privacy and financial security at risk. I request the CFPB to investigate this matter and take appropriate enforcement action against TransUnion, Experian and Equifax for noncompliance with federal privacy laws.\n\nPlease keep me informed regarding the progress of this complaint. I appreciate your prompt attention to this serious issue. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2025-03-29T14:38:26.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"85032","tags":null,"has_narrative":true,"complaint_id":"12723235","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-03-29T13:50:37.000Z","state":"AZ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Under federal law, financial <em>institutions</em> must inform consumers of their rights and allow them to opt out before <em>sharing</em> sensitive personal data with <em>third-party</em> entities. However, in my case : I was not provided with a clear and conspicuous opt-out notice.\n\nMy personal financial data was <em>shared</em> without my consent.\n\nThe <em>institution</em> failed to follow required consumer privacy procedures.\n\nThese actions have put my privacy and financial security at <em>risk</em>."]},"sort":[21.141531,"12723235"]},{"_index":"complaint-public-v1","_id":"12722467","_score":21.141205,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, Arizona XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX, IA XXXX Subject : Complaint Regarding Violations of 15 U.S. Code 6802 ( b ) ( 1 ) by Financial Institutions Dear Consumer Financial Protection Bureau , I am writing to formally file a complaint against XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX account number : XXXXXXXX XXXX account number : XXXX number : XXXX, XXXX XXXX XXXX, account number : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, account number : XXXX, XXXX XXXX XXXX, account number : XXXX, account number : XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX, account number : XXXX account number : XXXX XXXX for violating 15 U.S. Code 6802 ( b ) ( 1 ), which prohibits financial institutions from disclosing nonpublic personal information to nonaffiliated third parties without proper consumer authorization or legal justification.\n\nIt has come to my attention that the following accounts below have shared my personal financial data, including account details and transaction history, with third-party companies without providing me the required opt-out opportunity or obtaining my explicit consent. \" ]. This is a direct violation of the Gramm-Leach-Bliley Acts consumer privacy protections.\n\nUnder federal law, financial institutions must inform consumers of their rights and allow them to opt out before sharing sensitive personal data with third-party entities. However, in my case : I was not provided with a clear and conspicuous opt-out notice.\n\nMy personal financial data was shared without my consent.\n\nThe institution failed to follow required consumer privacy procedures.\n\nThese actions have put my privacy and financial security at risk. I request the CFPB to investigate this matter and take appropriate enforcement action against TransUnion, Experian and Equifax for noncompliance with federal privacy laws.\n\nPlease keep me informed regarding the progress of this complaint. I appreciate your prompt attention to this serious issue. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2025-03-29T14:38:26.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"85032","tags":null,"has_narrative":true,"complaint_id":"12722467","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-03-29T14:38:01.000Z","state":"AZ","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Under federal law, financial <em>institutions</em> must inform consumers of their rights and allow them to opt out before <em>sharing</em> sensitive personal data with <em>third-party</em> entities. However, in my case : I was not provided with a clear and conspicuous opt-out notice.\n\nMy personal financial data was <em>shared</em> without my consent.\n\nThe <em>institution</em> failed to follow required consumer privacy procedures.\n\nThese actions have put my privacy and financial security at <em>risk</em>."]},"sort":[21.141205,"12722467"]},{"_index":"complaint-public-v1","_id":"11140625","_score":20.58096,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am writing to formally file a complaint regarding what I believe to be a violation of my privacy rights under 15 U.S.C. 6802-6805 ( Gramm-Leach-Bliley Act, \" GLBA '' ) and provisions of the Fair Credit Reporting Act ( \" FCRA '' ). Specifically, this complaint is directed against Early Warning Services ( EWS ), as well as the financial institutions and credit reporting agencies ( CRAs ) that have shared my personal information with EWS without my consent.\n\nBackground and Nature of the Complaint Early Warning Services is a third-party entity that has collected and retained my personal and financial information without my consent. Attached to this complaint is a copy of my Early Warning Services Report, which lists the financial institutions and other entities that have shared my data. The sharing of this information was done without my express consent or in violation of federal privacy laws. \nUnder 15 U.S.C. 6802, financial institutions are required to provide clear and conspicuous notice of their privacy policies and practices and allow customers to opt out of the disclosure of their nonpublic personal information to non-affiliated third parties. I did not receive such notices or an opportunity to opt out, as evidenced by the data held by Early Warning Services. This constitutes a direct violation of my privacy rights.\n\nFurthermore, under the Fair Credit Reporting Act, credit reporting agencies, including XXXX, XXXX, and XXXX, are obligated to ensure accuracy, confidentiality, and permissible use of consumer data. By sharing my information with EWS, these CRAs have failed to meet their privacy and confidentiality obligations under FCRA, putting them in violation of the same laws.\n\nLegal Violations 1. Violation of the Gramm-Leach-Bliley Act ( 15 U.S.C. 6802-6805 ) : Financial institutions that shared my data with Early Warning Services failed to provide the legally required notices and opt-out opportunities.\n\n2. Violation of the Fair Credit Reporting Act : The CRAs listed above have shared my private information with Early Warning Services without proper authorization or permissible purpose, thereby breaching their statutory obligations to maintain the privacy and confidentiality of consumer data.\n\nSupporting Evidence Enclosed with this letter is a copy of my Early Warning Services Report, which provides evidence of the entities that have shared my information. This report demonstrates the unauthorized dissemination of my personal data, constituting a breach of my privacy rights.","date_sent_to_company":"2024-12-13T19:03:25.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"11413","tags":null,"has_narrative":true,"complaint_id":"11140625","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Early Warning Services, LLC","date_received":"2024-12-13T18:38:26.000Z","state":"NY","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Specifically, this complaint is directed against Early Warning <em>Services</em> ( EWS ), as well as the financial <em>institutions</em> and credit reporting agencies ( CRAs ) that have <em>shared</em> my personal information with EWS without my consent.\n\nBackground and Nature of the Complaint Early Warning <em>Services</em> is a <em>third-party</em> entity that has collected and retained my personal and financial information without my consent."],"company":["Early Warning <em>Services</em>, LLC"]},"sort":[20.58096,"11140625"]},{"_index":"complaint-public-v1","_id":"14725159","_score":20.502342,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am writing to formally report a case of identity theft and unauthorized commercial use of my personal information by Early Warning Services , LLC. I recently became aware that Early Warning Services has obtained, shared, and potentially sold my personal and financial information without my knowledge or consent. At no time did I authorize Early Warning Services to collect, distribute, or monetize my personal identifiable information. This action constitutes a violation of my privacy rights and potentially a breach of the ( FCRA ) and identity theft statutes enforced by the FTC. As a result of their actions, I believe that my identity has been exploited for monetary gain by a third-party entity operating under the guise of consumer risk reporting. I have never applied for services that would warrant Early Warning Servies to possess or process my data.","date_sent_to_company":"2025-07-17T03:17:47.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"61832","tags":null,"has_narrative":true,"complaint_id":"14725159","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Early Warning Services, LLC","date_received":"2025-07-17T02:57:07.000Z","state":"IL","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["As a result of their actions, I believe that my identity has been exploited for monetary gain by a <em>third-party</em> entity operating under the guise of consumer <em>risk</em> reporting. I have never applied for <em>services</em> that would warrant Early Warning Servies to possess or process my data."],"company":["Early Warning <em>Services</em>, LLC"]},"sort":[20.502342,"14725159"]},{"_index":"complaint-public-v1","_id":"14578525","_score":20.468538,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am writing to formally report a case of identity theft and unauthorized commercial use of my personal information by Early Warning Services , LLC. I recently became aware that Early Warning Services has obtained, shared, and potentially sold my personal and financial information without my knowledge or consent. At no time did I authorize Early Warning Services to collect, distribute, or monetize my personal identifiable information. This action constitutes a violation of my privacy rights and potentially a breach of the ( FCRA ) and identity theft statutes enforced by the FTC. As a result of their actions, I believe that my identity has been exploited for monetary gain by a third-party entity operating under the guise of consumer risk reporting. I have never applied for services that would warrant Early Warning Servies to possess or process my data.","date_sent_to_company":"2025-07-10T16:00:19.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"61832","tags":null,"has_narrative":true,"complaint_id":"14578525","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Early Warning Services, LLC","date_received":"2025-07-10T14:19:27.000Z","state":"IL","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["As a result of their actions, I believe that my identity has been exploited for monetary gain by a <em>third-party</em> entity operating under the guise of consumer <em>risk</em> reporting. I have never applied for <em>services</em> that would warrant Early Warning Servies to possess or process my data."],"company":["Early Warning <em>Services</em>, LLC"]},"sort":[20.468538,"14578525"]},{"_index":"complaint-public-v1","_id":"8015966","_score":20.45186,"_source":{"product":"Credit card","complaint_what_happened":"I am writing to file a formal complaint against Discover Financial Services for egregious violations of the Fair Credit Reporting Act ( FCRA ) and the Privacy Act of 1974. My concern revolves around Discovers inaccurate reporting of negative transactions on my consumer report, a clear infringement of the rights protected under 15 USC 1681a ( d ) ( 2 ) ( A ) ( i ). \n\nIn addition to the FCRA violations, Discover has failed to provide the appropriate mechanisms for me to exercise my legal right to opt-out of the sharing of my nonpublic financial information with third-party non-affiliates, as mandated by 16 CFR 313.7 and 15 USC 6802. This blatant disregard for consumer rights is unacceptable.\n\nDespite providing Discover Financial Services with formal notice of my decision to opt-out, the institution persists in violating the Fair Credit Reporting Act and the Privacy Act of 1974. This not only represents a fundamental breach of my privacy but also undermines the integrity of the regulatory framework established to safeguard consumers. \n\nI am urging the Consumer Financial Protection Bureau to conduct a thorough investigation into Discover Financial Services practices and take immediate action to rectify these flagrant violations. As a regulatory body empowered by 15 USC 3805, I expect the CFPB to enforce the laws designed to protect consumers like myself from such reprehensible conduct. \n\nDiscover must be held accountable for their actions, and I request that the CFPB intervenes swiftly to address these violations and ensure compliance with all pertinent federal statutes. \n\nI appreciate your prompt attention to this matter and look forward to a decisive resolution that upholds the rights and protections afforded to consumers.","date_sent_to_company":"2023-12-17T23:44:19.000Z","issue":"Closing your account","sub_product":"General-purpose credit card or charge card","zip_code":"37122","tags":"Older American","has_narrative":true,"complaint_id":"8015966","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2023-12-17T23:40:12.000Z","state":"TN","company_public_response":null,"sub_issue":"Company closed your account"},"highlight":{"complaint_what_happened":["In addition to the FCRA violations, Discover has failed to provide the appropriate <em>mechanisms</em> for me to exercise my legal right to opt-out of the <em>sharing</em> of my nonpublic financial information with <em>third-party</em> non-affiliates, as mandated by 16 CFR 313.7 and 15 USC 6802. This blatant disregard for consumer rights is unacceptable."]},"sort":[20.45186,"8015966"]},{"_index":"complaint-public-v1","_id":"18461939","_score":20.407461,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"My Cash App account was closed for an alleged Terms of Service violation, but I was not provided with specific details regarding the policy or activity that led to the closure. \nI contacted Cash App support through the app and submitted a formal appeal, clarifying that my account was used only for personal transactions, not for business, crypto-related activities, or high-volume transfers. \nCash App reviewed my appeal and later informed me via email that the account would remain deactivated, again without specifying the alleged violation. I was able to withdraw all remaining funds, so there was no financial loss. \nMy concern is that the account was linked to my identity, and Cash App has not confirmed whether my identifying information was permanently restricted or shared with any third-party risk or compliance databases. I seek written clarification on how my identity information was handled and whether this was solely an internal risk decision.","date_sent_to_company":"2026-01-05T08:06:41.000Z","issue":"Confusing or missing disclosures","sub_product":"Mobile or digital wallet","zip_code":"33460","tags":null,"has_narrative":true,"complaint_id":"18461939","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2026-01-05T07:36:25.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["My concern is that the account was linked to my identity, and Cash App has not confirmed whether my identifying information was permanently restricted or <em>shared</em> with any <em>third-party</em> <em>risk</em> or compliance databases. I seek written clarification on how my identity information was handled and whether this was solely an internal <em>risk</em> decision."],"product":["Money transfer, virtual currency, or money <em>service</em>"]},"sort":[20.407461,"18461939"]},{"_index":"complaint-public-v1","_id":"5706064","_score":20.367813,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"You are disclosing my personal information to third-party companies to which I dont consent to You are invading my privacy. My nonpublic personal and or private information is not to be shared without my willful consent or direct express permission which I didnt grant you. You are defaming my character and it is causing me injuries I'm kindly demanding you cease the use of identity information to any third-party affiliates immediately. \n\nIt is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information it is your duty to honor consumers right to privacy by following the regulations congress has set forth for financial institutions to respect consumers right to privacy and to limit the sharing of information to affiliates when. If theres any consent that may have been given that granted you the opportunity to furnish such information to third parties or affiliates, this is a formal notice that I do not consent or opt-out. I'm demanding my non-public information shall not be shared with any third party or affiliates of your financial institution.","date_sent_to_company":"2022-06-24T13:56:18.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"33463","tags":null,"has_narrative":true,"complaint_id":"5706064","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bread Financial Holdings, Inc.","date_received":"2022-06-24T13:49:27.000Z","state":"FL","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["You are disclosing my personal information to <em>third-party</em> companies to which I dont consent to You are invading my privacy. My nonpublic personal and or private information is not to be <em>shared</em> without my willful consent or direct express permission which I didnt grant you. You are defaming my character and it is causing me injuries I'm kindly demanding you cease the use of identity information to any <em>third-party</em> affiliates immediately."]},"sort":[20.367813,"5706064"]},{"_index":"complaint-public-v1","_id":"8016099","_score":19.969307,"_source":{"product":"Credit card","complaint_what_happened":"I am writing to file a formal complaint against Chase Card Services for egregious violations of the Fair Credit Reporting Act ( FCRA ) and the Privacy Act of 1974. My concern revolves around XXXX XXXX 's inaccurate reporting of negative transactions on my consumer report, a clear infringement of the rights protected under 15 USC 1681a ( d ) ( 2 ) ( A ) ( i ).\n\nIn addition to the FCRA violations, Chase has failed to provide the appropriate mechanisms for me to exercise my legal right to opt-out of the sharing of my nonpublic financial information with third-party non-affiliates, as mandated by 16 CFR 313.7 and 15 USC 6802. This blatant disregard for consumer rights is unacceptable.\n\nDespite providing Chase Card Services with formal notice of my decision to opt-out, the institution persists in violating the Fair Credit Reporting Act and the Privacy Act of 1974. This not only represents a fundamental breach of my privacy but also undermines the integrity of the regulatory framework established to safeguard consumers.\n\nI am urging the Consumer Financial Protection Bureau to conduct a thorough investigation into Chase Card Services practices and take immediate action to rectify these flagrant violations. As a regulatory body empowered by 15 USC 3805, I expect the CFPB to enforce the laws designed to protect consumers like myself from such reprehensible conduct.\n\nChase Card Services must be held accountable for their actions, and I request that the CFPB intervenes swiftly to address these violations and ensure compliance with all pertinent federal statutes. \n\nI appreciate your prompt attention to this matter and look forward to a decisive resolution that upholds the rights and protections afforded to consumers.","date_sent_to_company":"2023-12-17T23:23:56.000Z","issue":"Closing your account","sub_product":"General-purpose credit card or charge card","zip_code":"37122","tags":"Older American","has_narrative":true,"complaint_id":"8016099","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-12-17T23:18:02.000Z","state":"TN","company_public_response":null,"sub_issue":"Company closed your account"},"highlight":{"complaint_what_happened":["In addition to the FCRA violations, Chase has failed to provide the appropriate <em>mechanisms</em> for me to exercise my legal right to opt-out of the <em>sharing</em> of my nonpublic financial information with <em>third-party</em> non-affiliates, as mandated by 16 CFR 313.7 and 15 USC 6802. This blatant disregard for consumer rights is unacceptable."]},"sort":[19.969307,"8016099"]},{"_index":"complaint-public-v1","_id":"6383627","_score":19.916384,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX is in violation of The XXXX XXXX that requires financial institutions or companies that offer consumers financial products or services like loans, financial or investment advice, or insurance, need to explain their information-sharing practices to their customers and to safeguard sensitive nonpublic information data. XXXX committed identity theft as I did not receive on OPT OUT notice before submitting my nonpublic personal information to a third-party affiliate Experian. XXXX had a responsibility to provide a clear and conspicuous disclosure to me in writing or in electronic form or other form permitted by the Fair Credit Reporting Act.","date_sent_to_company":"2023-01-01T14:56:01.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"655XX","tags":"Servicemember","has_narrative":true,"complaint_id":"6383627","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2023-01-01T14:47:48.000Z","state":"MO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["XXXX is in violation of The XXXX XXXX that requires financial <em>institutions</em> or companies that offer consumers financial products or <em>services</em> like loans, financial or investment advice, or insurance, need to explain their information-<em>sharing</em> practices to their customers and to safeguard sensitive nonpublic information data. XXXX committed identity theft as I did not receive on OPT OUT notice before submitting my nonpublic personal information to a <em>third-party</em> affiliate Experian."]},"sort":[19.916384,"6383627"]},{"_index":"complaint-public-v1","_id":"11627043","_score":19.90234,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Dear CFPB, I am writing to formally lodge a complaint against Experian, along with several other financial institutions, for their repeated failures to uphold my rights under the Fair Credit Reporting Act ( FCRA ) and protect my personal information. Specifically, my concerns are as follows : Violations by Experian : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Experian failed to properly investigate disputed items on my credit report, despite clear evidence that these accounts were inaccurate or unauthorized.\n\nXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX They failed to notify me of the results of their re-investigations within the required 5-business-day time frame after completing their investigation.\n\nXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Experian reinserted previously disputed and deleted information into my credit report without following the appropriate notice and certification procedures. \n\nThese failures have caused harm to my credit standing, impacted my ability to secure credit, and represent a blatant violation of my consumer rights under the FCRA. \nConcerns About Other Financial Institutions : In addition, the following companies have repeatedly shared my Social Security number and personal information with third-party agencies without my knowledge or consent : XXXX XXXX XXXX XXXX sold my information on multiply occasions and denied doing so XXXX XXXX : sold my information close the account experian put it back onto my credit report XXXX XXXX XXXX XXXX  sold my information XXXX XXXX XXXX : sold my information XXXX XXXX XXXX  : never gave them authorizations The unauthorized sharing of my personal information raises serious concerns about privacy violations and puts my Social Security number at risk of being linked to a data breach. This careless handling of sensitive information could expose me to identity theft and other financial harms. \nRequested Actions : Investigate Experians practices regarding their failure to comply with FCRA regulations.\n\nConduct a thorough inquiry into the unauthorized sharing of my Social Security number and personal information by the listed companies. \nEnsure that all shared data is properly secured and that third-party transactions involving my personal information are fully authorized and compliant with the law. \nThank you for your attention to this matter","date_sent_to_company":"2025-01-19T15:30:09.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"93306","tags":null,"has_narrative":true,"complaint_id":"11627043","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-01-19T14:13:01.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Old information reappears or never goes away"},"highlight":{"complaint_what_happened":["Conduct a thorough inquiry into the unauthorized <em>sharing</em> of my Social Security number and personal information by the listed companies. \nEnsure that all <em>shared</em> data is properly secured and that <em>third-party</em> transactions involving my personal information are fully authorized and compliant with the law. \nThank you for your attention to this matter"]},"sort":[19.90234,"11627043"]},{"_index":"complaint-public-v1","_id":"11624896","_score":19.90234,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Dear CFPB, I am writing to formally lodge a complaint against XXXX, along with several other financial institutions, for their repeated failures to uphold my rights under the Fair Credit Reporting Act ( FCRA ) and protect my personal information. Specifically, my concerns are as follows : Violations by XXXX : 15 U.S.C. 1681i ( a ) : XXXX failed to properly investigate disputed items on my credit report, despite clear evidence that these accounts were inaccurate or unauthorized. \n15 U.S.C. 1681i ( a ) ( 6 ) ( B ) : They failed to notify me of the results of their re-investigations within the required 5-business-day time frame after completing their investigation. \n15 U.S.C. 1681i ( a ) ( XXXX ) ( B ) : XXXX reinserted previously disputed and deleted information into my credit report without following the appropriate notice and certification procedures. \n\nThese failures have caused harm to my credit standing, impacted my ability to secure credit, and represent a blatant violation of my consumer rights under the FCRA. \nConcerns About Other Financial Institutions : In addition, the following companies have repeatedly shared my Social Security number and personal information with third-party agencies without my knowledge or consent : Bank of America : sold my information on multiply occasions and denied doing so XXXX XXXX : sold my information close the account XXXX put it back onto my credit report XXXX XXXX XXXX  : sold my information XXXX XXXX XXXX : sold my information XXXX XXXX XXXX : never gave them authorizations The unauthorized sharing of my personal information raises serious concerns about privacy violations and puts my Social Security number at risk of being linked to a data breach. This careless handling of sensitive information could expose me to identity theft and other financial harms. \nRequested Actions : Investigate XXXX XXXXractices regarding their failure to comply with FCRA regulations. \nConduct a thorough inquiry into the unauthorized sharing of my Social Security number and personal information by the listed companies. \nEnsure that all shared data is properly secured and that third-party transactions involving my personal information are fully authorized and compliant with the law. \nThank you for your attention to this matter","date_sent_to_company":"2025-01-19T15:30:18.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"93306","tags":null,"has_narrative":true,"complaint_id":"11624896","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2025-01-19T15:30:17.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Old information reappears or never goes away"},"highlight":{"complaint_what_happened":["Conduct a thorough inquiry into the unauthorized <em>sharing</em> of my Social Security number and personal information by the listed companies. \nEnsure that all <em>shared</em> data is properly secured and that <em>third-party</em> transactions involving my personal information are fully authorized and compliant with the law. \nThank you for your attention to this matter"]},"sort":[19.90234,"11624896"]},{"_index":"complaint-public-v1","_id":"19286358","_score":19.656052,"_source":{"product":"Credit card","complaint_what_happened":"I am submitting this complaint to alert regulators to a serious institutional failure involving a large banks third-party intake controls, reliance vetting processes, and safeguards governing the release of sensitive consumer financial information.\n\nThe bank accepted and acted upon directives from an external entity that was later determined through federal proceedings to be a criminal enterprise. The individual presented as the responsible professional associated with that entity was subsequently disbarred following findings of massive client fund misappropriation affecting tens of thousands of consumers and totaling hundreds of millions of dollars.\n\nDespite the nature of this entity and the absence of any verified consumer-facing execution, the bank relied on the third partys submission to alter internal account handling and to permit external involvement with private financial records. The banks systems treated the submission as legitimate without meaningful validation, exposing consumer data to an entity that was neither trustworthy nor lawful.\n\nThis complaint is not about correcting records, disputing transactions, obtaining documentation, or resolving a customer service issue. It concerns whether the banks internal controls are sufficient to prevent unauthorized third-party intrusion, particularly when obvious red flags exist regarding the legitimacy of the outside party.\n\nThe fact that a federally regulated financial institution relied on an entity later judicially described as criminal raises significant concerns about the banks third-party risk management framework, escalation protocols, and safeguards designed to prevent unlawful access to non-public personal information.","date_sent_to_company":"2026-02-05T21:34:17.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"11580","tags":null,"has_narrative":true,"complaint_id":"19286358","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2026-02-05T21:29:37.000Z","state":"NY","company_public_response":null,"sub_issue":"Other problem"},"highlight":{"complaint_what_happened":["The fact that a federally regulated financial <em>institution</em> relied on an entity later judicially described as criminal raises significant concerns about the banks <em>third-party</em> <em>risk</em> management framework, escalation protocols, and safeguards designed to prevent unlawful access to non-public personal information."]},"sort":[19.656052,"19286358"]},{"_index":"complaint-public-v1","_id":"16391417","_score":19.493872,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am writing to formally express serious concerns regarding Zelles ongoing failure to protect consumers from fraud and its inadequate handling of dispute resolution, particularly in light of the Consumer Financial Protection Bureaus ( CFPB ) XX/XX/year> lawsuit against Zelles operator and its partner banks. The CFPBs legal action against Zelles operator, Early Warning Services, along with several major banks ( including XXXX XXXX, XXXX XXXX, and XXXX  XXXX XXXX ), alleged a pattern of unlawful conduct in handling fraud and error disputes. According to the CFPB, Zelle and its affiliated banks : Routinely failed to investigate consumer complaints about unauthorized or fraudulent transfers ; Denied refunds or reversals to consumers even when required under the Electronic Funds Transfer Act ( EFTA ) and Regulation E ; Gave misleading or incomplete information about dispute rights and responsibilities ; Instructed victims to recover their funds themselves, including contacting fraudsters directly an approach both unrealistic and deeply irresponsible. \n\nThese allegations underscore serious weaknesses in Zelles consumer protections, dispute handling protocols, and internal accountability mechanisms. Consumers who use Zelle often through their trusted banking institutions frequently find themselves with no clear path to resolution when a transaction is unauthorized, coerced, or part of a scam. Despite facilitating billions of dollars in peer-to-peer ( P2P ) transfers annually, Zelle appears to : Offer no consistent or accessible mechanism for fraud reporting directly through its platform ; Shift responsibility between the platform, banks, and users leaving victims in a bureaucratic no-mans land ; Fail to clearly communicate whether and when fraud victims are eligible for reimbursement ; Provide no binding third-party resolution process or independent review of dispute outcomes. \n\nSuch a structure effectively privatizes risk and liability for fraud, while promoting a false sense of security around real-time payments.","date_sent_to_company":"2025-10-06T16:53:28.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"89108","tags":null,"has_narrative":true,"complaint_id":"16391417","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Early Warning Services, LLC","date_received":"2025-10-06T16:40:23.000Z","state":"NV","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Despite facilitating billions of dollars in peer-to-peer ( P2P ) transfers annually, Zelle appears to : Offer no consistent or accessible <em>mechanism</em> for fraud reporting directly through its platform ; Shift responsibility between the platform, banks, and users leaving victims in a bureaucratic no-mans land ; Fail to clearly communicate whether and when fraud victims are eligible for reimbursement ; Provide no binding <em>third-party</em> resolution process or independent review of dispute outcomes."],"product":["Money transfer, virtual currency, or money <em>service</em>"],"company":["Early Warning <em>Services</em>, LLC"]},"sort":[19.493872,"16391417"]},{"_index":"complaint-public-v1","_id":"8007321","_score":19.436497,"_source":{"product":"Credit card","complaint_what_happened":"I the creditor/consumer and natural person was denied credit by American Express when I applied for a American Express gold card. I countered there offer to extend credit to me the applicant/creditor, applicant defined in [ 12 CFR 1002.2 ]. \n\nPer [ UCC section 1-201 ( 13 ) ] and [ 15 USC 1602 ( g ) ], I am defined as the creditor and my social security number, which is a credit card per [ 15 USC 1602 ( l ) ] and pursuant to section [ 1602 ( n ) ], I am the card holder. The law clearly conveys that banks can not lend there own money as there is no lawful money in circulation and debts can only be paid in gold or silver. Per Article 1, Section 10 of the U.S Constitution, stating that \" No State shall make any Thing but gold and silver Coin a Tender in Payment of Debts. '' And your banking institution is creating credit based upon the consumers signature, taking consumers promise as obligations of the U.S., taking it to the U.S Treasury and then giving consumers their own credits. So pursuant to [ 15 USC 1691 ( a ) ( 3 ) ], I in good faith exercised my right under the CCPA, only to face unjust discrimination of extension of my own credit, a clear violation of [ 15 USC 1691 ( a ) ].\n\nWhen I provided American Express with my social security number and name that in turn made it a security and the inquiry appearing on my consumer report is evidence that someone got paid. So I hereby put your organization on notice and would like to inform you that I never gave consent to this reporting. This report being furnished by you on my behalf. So I am holding you liable under the Gramm Leach Bliley Act. And I am hereby rescinding your companies right to sale my security to a third party. \n\nAdverse Action against a consumer is 100 % against the law according to the Equal Credit Opportunity Act which is codified in [ 15 USC 1691 ( a ) ] and [ 12 CFR 1002 ] and in pursuant to civil liability under [ 15 USC 1692 ( k ) ]. \n\nYou are subject to criminal liability for violating 15 USC 1691 ( a ) as I have proof that I was discriminated against by American Express due to the response I received. \n\nFurthermore, because my social security number/credit card was used and I received no benefit, this is proof of fraudulent activity, unauthorized use of a credit card on behalf of American Express .\n\nYour trust indenture, as outlined, appears to involve securities fraud by lack of proper disclosure to consumers as well as other clear violations of sharing my non public information to third parties without my consent, it reads as follows ; The Company periodically securitizes Card Member receivables and loans arising from its card business, including Card Member loans and receivables XXXX, through the transfer of those assets to securitization trusts. The trusts then issue debt securities to third-party investors, collateralized by the transferred assets. \nCard Member receivables are transferred to the American Express Issuance Trust II ( the Charge Trust ). Card Member loans are transferred to the American Express Credit Account Master Trust ( the Lending Trust, collectively the Trusts ). The Trusts are consolidated by American Express Travel Related Services Company , Inc. ( TRS ), which is a consolidated subsidiary of the Company. The Trusts are considered VIEs as they have insufficient equity at risk to finance their activities, which are to issue debt securities that are collateralized by the underlying Card Member receivables and loans. Details on the principles of consolidation can be found in the summary of significant accounting policies ( refer to Note 1 ). I would like to point out that this is in fact securities fraud. Proper disclosure is not provided to unsuspecting consumers. \n\nOur regulators, including regulatory examiners, are increasingly focused on ensuring that our privacy, data protection and information security-related policies and practices are adequate to inform customers of our data collection, use, sharing and/or security practices, to provide them with choices, if required, about how we use and share their information, and to safeguard their personal information in accordance with applicable privacy, data protection and information security laws. \n\nIn the United States, certain of our businesses may be subject to the privacy, disclosure and information security provisions of the Gramm-Leach-Bliley Act ( GLBA ) and its implementing regulations and guidance. Among other things, the GLBA imposes certain limitations on the ability of a financial institution to share consumers nonpublic personal information with nonaffiliated third parties ; requires that a financial institution provide certain disclosures to consumers about its data collection, sharing and security practices and affords customers the right to opt out of the institutions disclosure of their personal financial information to nonaffiliated third parties ( with limited exceptions ), and requires the financial institution to develop, implement and maintain a written comprehensive information security program containing safeguards that are appropriate to the financial institutions size and complexity, the nature and scope of the financial institutions activities and the sensitivity of customer information processed by the financial institution. \n\nFair Credit Reporting The FCRA regulates the disclosure of consumer credit reports by consumer reporting agencies and the use of consumer credit report information by banks and other companies. Among other things, FCRA places restrictions ( with limited exceptions ) on the sharing and use of certain personal financial and creditworthiness information of our customers with and by our affiliates. The FCRA was significantly amended by the enactment in 2003 of the FACT Act. The FACT Act requires any company that receives information concerning a consumer from an affiliate, subject to certain exceptions, to permit the consumer to opt out from having that information used to market the companys products to the consumer. We have implemented various mechanisms to allow our customers to opt out of affiliate sharing and of marketing by the Company and our affiliates, and we continue to review and enhance these mechanisms to ensure compliance with applicable laws, rules and regulations and a favorable customer experience.","date_sent_to_company":"2023-12-16T04:16:13.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"28390","tags":null,"has_narrative":true,"complaint_id":"8007321","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2023-12-16T03:52:48.000Z","state":"NC","company_public_response":null,"sub_issue":"Application denied"},"highlight":{"complaint_what_happened":["Among other things, the GLBA imposes certain limitations on the ability of a financial <em>institution</em> to <em>share</em> consumers nonpublic personal information with nonaffiliated <em>third</em> <em>parties</em> ; requires that a financial <em>institution</em> provide certain disclosures to consumers about its data collection, <em>sharing</em> and security practices and affords customers the right to opt out of the <em>institutions</em> disclosure of their personal financial information to nonaffiliated <em>third</em> <em>parties</em> ( with limited exceptions ), and requires"]},"sort":[19.436497,"8007321"]},{"_index":"complaint-public-v1","_id":"15878862","_score":19.409164,"_source":{"product":"Debt collection","complaint_what_happened":"On XX/XX/year>, the collector left a voicemail on a shared voicemail system that is accessible to other individuals besides myself. In the message, the collector disclosed specific information about my alleged debt, including \" Hey XXXX its XXXX calling with Ability Recovery Services and I know you had XXXX other accounts in collections, this is regarding your XXXX XXXX. I gave you some time I gave you like XXXX months to see if you could get some funds together please call me back at.... '' This action violated the FDCPA 's prohibition against third-party disclosure of debt information. The voicemail also does not state a specific person 's name ( i.e. myself ) to even be able to leave this kind of voicemail. By leaving this information on a shared voicemail, the collector risked exposing my private financial matters to unauthorized individuals. I respectfully request that the XXXX investigate this matter and take appropriate enforcement action against this agency.","date_sent_to_company":"2025-09-11T16:29:27.000Z","issue":"Communication tactics","sub_product":"I do not know","zip_code":"46217","tags":null,"has_narrative":true,"complaint_id":"15878862","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Ability Recovery Services, LLC","date_received":"2025-09-11T15:45:04.000Z","state":"IN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Used obscene, profane, or other abusive language"},"highlight":{"complaint_what_happened":["I gave you some time I gave you like XXXX months to see if you could get some funds together please call me back at.... '' This action violated the FDCPA 's prohibition against <em>third-party</em> disclosure of debt information. The voicemail also does not state a specific person 's name ( i.e. myself ) to even be able to leave this kind of voicemail. By leaving this information on a <em>shared</em> voicemail, the collector <em>risked</em> exposing my private financial matters to unauthorized individuals."],"company":["Ability Recovery <em>Services</em>, LLC"]},"sort":[19.409164,"15878862"]},{"_index":"complaint-public-v1","_id":"9347189","_score":19.39081,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Subject : Opt-Out Request Under Privacy Laws I am writing to formally request that LexisNexis Risk Solutions immediately cease the sharing and distribution of my personal information indefinitely in accordance with my rights under privacy laws, specifically the Fair Credit Reporting Act ( FCRA ) and the Gramm-Leach-Bliley Act ( GLBA ). \n\nLegal Basis for Opt-Out Under the GLBA, 15 U.S.C. 6802 ( b ), financial institutions are required to provide consumers with an opportunity to opt out of the sharing of their nonpublic personal information with nonaffiliated third parties. Additionally, the FCRA provides consumers the right to opt out of prescreened offers of credit and insurance, which directly relates to the sharing of personal information. \n\nInfringement on Consumer Rights The sharing of my personal information without my explicit consent constitutes an infringement on my rights as a consumer. It is imperative that my privacy preferences are respected and that my data is protected from unauthorized use and distribution. \n\nRisk of Identity Theft and Harm I would like to bring to your attention that my personal information was compromised in the XXXX data breach. This breach has significantly increased my risk of identity theft and potential financial and physical harm. Given these circumstances, the unauthorized sharing of my personal information exacerbates these risks and exposes me to further potential threats.","date_sent_to_company":"2024-06-27T02:43:13.000Z","issue":"Problem with a company's investigation into an existing issue","sub_product":"Other personal consumer report","zip_code":"30342","tags":null,"has_narrative":true,"complaint_id":"9347189","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2024-06-27T02:40:36.000Z","state":"GA","company_public_response":null,"sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["Legal Basis for Opt-Out Under the GLBA, 15 U.S.C. 6802 ( b ), financial <em>institutions</em> are required to provide consumers with an opportunity to opt out of the <em>sharing</em> of their nonpublic personal information with nonaffiliated <em>third</em> <em>parties</em>. Additionally, the FCRA provides consumers the right to opt out of prescreened offers of credit and insurance, which directly relates to the <em>sharing</em> of personal information."]},"sort":[19.39081,"9347189"]},{"_index":"complaint-public-v1","_id":"12137899","_score":19.38281,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am writing to formally request a further review and escalation of my complaint against Crypto.com ( Complaint ID XXXX XXXX  ). Crypto.coms response does not adequately address the concerns raised in my original complaint, and I believe that their handling of this matter has failed to provide appropriate consumer protection.\n\nKey Issues with Crypto.coms Response : 1. Lack of Consumer Safeguards Against Fraudulent Transactions Crypto.com states that I voluntarily initiated the transactions to a third-party wallet ; however, they failed to implement adequate security measures to protect users from fraudulent transactions. \n- Crypto.com does not verify or flag potentially fraudulent wallets before processing transactions. \n- No warnings or risk alerts were provided when sending funds to an unknown or unverified external wallet. \n- Other financial institutions often have fraud prevention mechanisms, such as transaction holds, additional verifications, or fraud alertsCrypto.com failed to provide any such protections. \n\n2. Failure to Provide Assistance in Recovering Lost Funds Crypto.com claims they can not reverse blockchain transactions, but they have not taken any steps to assist in the recovery of my stolen funds. Possible actions they could take include : - Flagging the receiving wallet address as fraudulent to prevent further scams.\n\n- Coordinating with law enforcement or blockchain forensic services to trace or freeze the funds.\n\n- Contacting the exchange or service where the stolen assets were transferred to request a freeze or investigation.\n\n3. Negligence in Educating and Protecting Users Against Fraud Risks - While Crypto.com provides educational resources, these are not actively enforced within the platform. They failed to warn me about common scams before allowing the transaction to proceed. \n- No real-time fraud detection system was used to flag my transaction despite it being an unusual or high-risk transfer. \n\nRequest for Further Review and Action Given the above, I respectfully request that CFPB : - Escalate this case for further review and reconsider whether Crypto.coms consumer protection practices comply with financial safety regulations. \n- Require Crypto.com to provide a more detailed resolution regarding their due diligence, fraud prevention, and potential remediation steps. \n- Investigate whether Crypto.com should be held accountable for failing to provide adequate protections against fraud.","date_sent_to_company":"2025-02-19T16:55:50.000Z","issue":"Fraud or scam","sub_product":"Virtual currency","zip_code":"95687","tags":"Servicemember","has_narrative":true,"complaint_id":"12137899","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Foris DAX, Inc.","date_received":"2025-02-19T16:46:47.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Lack of Consumer Safeguards Against Fraudulent Transactions Crypto.com states that I voluntarily initiated the transactions to a <em>third-party</em> wallet ; however, they failed to implement adequate security measures to protect users from fraudulent transactions. \n- Crypto.com does not verify or flag potentially fraudulent wallets before processing transactions. \n- No warnings or <em>risk</em> alerts were provided when sending funds to an unknown or unverified external wallet."],"product":["Money transfer, virtual currency, or money <em>service</em>"]},"sort":[19.38281,"12137899"]},{"_index":"complaint-public-v1","_id":"11140453","_score":19.325512,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am writing to formally file a complaint regarding what I believe to be a violation of my privacy rights under 15 U.S.C. 6802-6805 XXXX XXXX XXXX XXXX XXXX XXXX XXXX and provisions of the Fair Credit Reporting Act ( \" FCRA '' ). Specifically, this complaint is directed against XXXX XXXX XXXXXXXX XXXX XXXX XXXX as well as the financial institutions and credit reporting agencies ( CRAs ) that have shared my personal information with XXXX  without my consent. \nBackground and Nature of the XXXX XXXX XXXX XXXX is a third-party entity that has collected and retained my personal and financial information without my consent. Attached to this complaint is a copy of my XXXX XXXX XXXX Report, which lists the financial institutions and other entities that have shared my data. The sharing of this information was done without my express consent or in violation of federal privacy laws.\n\nUnder 15 U.S.C. 6802, financial institutions are required to provide clear and conspicuous notice of their privacy policies and practices and allow customers to opt out of the disclosure of their nonpublic personal information to non-affiliated third parties. I did not receive such notices or an opportunity to opt out, as evidenced by the data held by Early Warning Services. This constitutes a direct violation of my privacy rights. \nFurthermore, under the Fair Credit Reporting Act, credit reporting agencies, including XXXX, XXXX, and XXXX, are obligated to ensure accuracy, confidentiality, and permissible use of consumer data. By sharing my information with EWS, these CRAs have failed to meet their privacy and confidentiality obligations under FCRA, putting them in violation of the same laws. \nLegal Violations XXXX. Violation of the XXXX XXXX ( 15 U.S.C. 6802-6805 ) : Financial institutions that shared my data with Early Warning Services failed to provide the legally required notices and opt-out opportunities. \nXXXX. Violation of the Fair Credit Reporting Act : The CRAs listed above have shared my private information with XXXX XXXX XXXX without proper authorization or permissible purpose, thereby breaching their statutory obligations to maintain the privacy and confidentiality of consumer data. \nSupporting Evidence Enclosed with this letter is a copy of my XXXX XXXX XXXXXXXX Report, which provides evidence of the entities that have shared my information. This report demonstrates the unauthorized dissemination of my personal data, constituting a breach of my privacy rights.","date_sent_to_company":"2024-12-13T19:03:37.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"11413","tags":null,"has_narrative":true,"complaint_id":"11140453","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"UNITED SERVICES AUTOMOBILE ASSOCIATION","date_received":"2024-12-13T19:03:34.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Specifically, this complaint is directed against XXXX XXXX XXXXXXXX XXXX XXXX XXXX as well as the financial <em>institutions</em> and credit reporting agencies ( CRAs ) that have <em>shared</em> my personal information with XXXX  without my consent. \nBackground and Nature of the XXXX XXXX XXXX XXXX is a <em>third-party</em> entity that has collected and retained my personal and financial information without my consent."],"company":["UNITED <em>SERVICES</em> AUTOMOBILE ASSOCIATION"]},"sort":[19.325512,"11140453"]},{"_index":"complaint-public-v1","_id":"3181475","_score":19.30609,"_source":{"product":"Checking or savings account","complaint_what_happened":"Please notify the bank it is violatingThe Gramm-Leach-Bliley Act ( GLB Act or GLBA ) is also known as the Financial Modernization Act of 1999 repeatedly It is a United States federal law that requires financial institutions to explain how they share and protect their customers ' private information. To be GLBA compliant, financial institutions must communicate to their customers how they share the customers ' sensitive data, inform customers of their right to opt-out if they prefer that their personal data not be shared with third parties, and apply specific protections to customers ' private data in accordance with a written information security plan created by the institution. \n\nThis bank is giving my information of to a third-party named XXXX XXXX and Im being harassed and by XXXX and XXXX XXXX who have no business contacting my work phone, or personal email. Please notify this bank they are not authorized to share my information with any other parties and owe me a contractural obligation and duty which is being breached. \n\nThis stems from me receiving a payment from a major music distributor and attempting to buy a chain and pendant for my XXXX birthday which the seller was scamming me on the gold and diamonds etc. After filing a dispute I attempted to retrieve my cash from my account when the seller promised a refund after almost waiting 2 weeks. \n\nThis has now prompted the bank to send XXXX XXXX which upon a XXXX review look like a endangerment to my life to say they are dealing with me for the bank. This third-party company is not a bank and should not have my information nor contact me as this is unlawful. If I were on the property of the bank causing issues then this would be expected but in the comfort of my own home after work hours aXXXX XXXX XXXX XXXX XXXX  receiving phone calls and emails at XXXX is a violation of my rights, as a consumer this is not ok for any business especially a bank to do this. \n\nThe primary data protection implications of the GLBA are outlined its Safeguards Rule, with additional privacy and security requirements issued by the FTC 's Privacy of Consumer Financial Information Rule ( Privacy Rule ), created under the GLBA to drive implementation of GLBA requirements. The GLBA is enforced by the FTC, the federal banking agencies, and other federal regulatory authorities, as well as state insurance oversight agencies.\n\nCustomers must be notified of private information sharing between financial institutions and third parties and have the ability to opt out of private information sharing. Private information must be secured against unauthorized access. User activity must be tracked, including any attempts to access\nprotected records.\n\nThe GLBA requires that financial institutions act to ensure the confidentiality and security of customers ' \" nonpublic personal information, '' or NPI. Nonpublic personal information includes Social Security numbers, credit and income histories, credit and bank card account numbers, phone numbers, addresses, names, and any other personal customer information received by a financial institution that is not public. The Safeguards Rule states that financial institutions must create a written information security plan describing the program to protect their customers ' information. The information security plan must be tailored specifically to the institution 's size, operations, and complexity, as well as the sensitivity of the customers ' information. \n\nIn order to achieve GLBA compliance, the Safeguards Rule requires that financial institutions pay special attention to employee management and training, information systems, and security management in their information security plans and implementation. \n\nOnce a GLBA non-compliance allegation is proven, the punishment can have business-altering, and even life-altering, ramifications. \n\nSection 5 ( a ) of the Federal Trade Commission Act ( FTC Act ) ( 15 USC 45 ) prohibits \" unfair or deceptive acts or practices in or affecting commerce. '' This prohibition applies to all persons engaged in commerce, including banks.\n\nFinancial institutions found in violation face fines of {$100000.00} for each violation. Individuals in charge found in violation face fines of {$10000.00} for each violation. Individuals found in violation can be put in prison for up to 5 years. \n\nDeceptive Practices An act or practice is deceptive where a representation, omission, or practice misleads or is likely to mislead the consumer ; a consumer 's interpretation of the representation, omission, or practice is considered reasonable under the circumstances ; and the misleading representation, omission, or practice is material. \n\nUnfair Practices An act or practice is unfair where it causes or is likely to cause substantial injury to consumers ; can not be reasonably avoided by consumers ; and is not outweighed by countervailing benefits to consumers or to competition. \nPublic policy, as established by statute, regulation, or judicial decisions may be considered with all other evidence in determining whether an act or practice is unfair.\n\nFurthermore, the prohibition against UDAP not only applies to all products and services offered by banks, but to every stage and activity, from product development to the creation and rollout of marketing campaigns, and to servicing and collections. \nTherefore, particular focus should be paid to new or modified systems or products and third-party arrangements.","date_sent_to_company":"2019-03-15T23:29:43.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"64030","tags":null,"has_narrative":true,"complaint_id":"3181475","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FIRST NATIONAL BANK OF OMAHA","date_received":"2019-03-15T23:27:04.000Z","state":"MO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["Furthermore, the prohibition against UDAP not only applies to all products and <em>services</em> offered by banks, but to every stage and activity, from product development to the creation and rollout of marketing campaigns, and to <em>servicing</em> and collections. \nTherefore, particular focus should be paid to new or modified systems or products and <em>third-party</em> arrangements."]},"sort":[19.30609,"3181475"]},{"_index":"complaint-public-v1","_id":"10147103","_score":19.202803,"_source":{"product":"Checking or savings account","complaint_what_happened":"The company in question is Wealthfront.\n\nWhen attempting to fund a Wealthfront account, you are forced to use their 'instant linking ' service provided by XXXX XXXX who offer similar services to XXXX. These services take your username and password for third party banking institutions and then impersonate you and scrape the bank in question 's public websites and account management portals. Wealthfront does not allow for micro deposit verification, despite their outdated documentation on their website clearly pointing to the fact that they did at some point historically.\n\nThe core issue I have here is that by forcing the use of these services, Wealthfront is forcing all of it's users to actively break the ToS of their other banking institutions by handing over their username and password to third parties. In the event of any breaches of XXXX 's stored plaintext or reversible encryption passwords, this forces all customers using such services to bear the full risk of losing all of their assets as they are forfeiting the protections provided by the third party bank 's account security mechanisms. In fact, the ToS of XXXX disclaims all liability arising from the fact that they are storing all of your account credentials. \n\nIt is also of note that these third parties log in, scrape, anonymize and sell all of your third party bank 's transaction information, so the financial incentive for this behavior is clear.","date_sent_to_company":"2024-09-17T20:42:24.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"01851","tags":null,"has_narrative":true,"complaint_id":"10147103","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WEALTHFRONT CORPORATION","date_received":"2024-09-17T20:20:07.000Z","state":"MA","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["The core issue I have here is that by forcing the use of these <em>services</em>, Wealthfront is forcing all of it's users to actively break the ToS of their other banking <em>institutions</em> by 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