{"took":610,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":731993,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"10740114","_score":36.798004,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I've filed several complaints and sent an almost innumerable amounts of disputes and grievances about the credit reporting of Equifax, XXXX, and XXXX. From the date of my original CFPB, FTC, and XXXX complaints, suddenly I am not given access to my XXXX consumer report, nor can I access my XXXX  secondary report, from the XXXXecondary consumer reporting agency owned by XXXX. Via phone or online. There is incorrect account, balances, and personal information that I have disputed multiple times, that are not only being incorrectly and inaccurately reported, my information is being shared and sold which I did not consent to. I did not provide written permissable purpose for such disclosures. I've also done security freezes with the secondary bureaus that Equifax, XXXX, and XXXX own and operate and use to validate consumer debts. When a consumer disputes information, no real investigations are performed. They simply send a verified reply from their subsidiaries in effort to tie the consumer to the alleged debts. Teletrack LLCXXXX is the secondary consumer reporting agency that is owned and operated by Equifax and used to validate when information is disputed with the agency. Teletrack LLC owned by Equifax, gathers details from consumers and shares it with payday loan companies, rent-to-own stores, furniture shops with financing options, auto financing companies, high-risk consumer finance firms, subprime home loan providers, subprime credit card issuers, banks, credit unions, cable/telecom companies, and debt collectors. XXXX is the secondary consumer reporting agency owned and operated by XXXX. XXXX gathers and shares data on how non prime consumers manage their loans. This information is used to create predictive credit insights, analytics, and risk scores for short-term lenders, installment lenders, non prime auto lenders ( including leasing companies ), and other providers offering credit to those with subpar credit histories. XXXX is XXXX 's in house subsidiary they use to validate consumer debts knowing the consumer market at large has no idea this secondary consumer reporting agency exists. \nData X also owned and operated by Equifax, collects and provides consumer payment history on payday and installment loans, subprime credit cards and other specialty loans. Consumer payment history is expressly prohibited to be included in a consumer report unless given permissable purpose by the consumer pursuant to 15 USC 1681. \nI placed a security freeze with XXXX XXXX owned and operated by XXXX. XXXX XXXX is the subsidiary of XXXX used to validate consumer debt when disputed as well. XXXX XXXX gathers and supplies data regarding payday loans, installment loans, auto loans ( including leasing ), check cashing services, rent-to-own deals, telecommunication account openings, and financial services, focusing on the lower-income and subprime consumer sectors. I've placed a security freeze on all my information with these secondary reporting agencies. I never requested to have my information shared, then placed a freeze on each report once I became aware of them. They still continue to report inaccurate, and incorrect accounts, balances, and personal information that I previously disputed and filed complaints on multiple times. Debts come back verified after being disputed because no on real investigation is being performed. They simply validate the debt via subsidiary company. I've attached multiple evidences of this below.","date_sent_to_company":"2024-11-10T00:02:08.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"48075","tags":null,"has_narrative":true,"complaint_id":"10740114","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-11-09T22:51:00.000Z","state":"MI","company_public_response":null,"sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["XXXX gathers and shares data on how non <em>prime</em> consumers manage their loans. This information is used to create predictive credit insights, analytics, and <em>risk</em> <em>scores</em> for <em>short-term</em> <em>lenders</em>, <em>installment</em> <em>lenders</em>, non <em>prime</em> <em>auto</em> <em>lenders</em> ( <em>including</em> leasing companies ), and other providers offering credit to those with subpar credit histories."],"issue":["Unable to get your credit report or credit <em>score</em>"],"sub_issue":["Other problem getting your report or credit <em>score</em>"]},"sort":[36.798004,"10740114"]},{"_index":"complaint-public-v1","_id":"10740894","_score":36.57824,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I've filed several complaints and sent an almost innumerable amounts of disputes and grievances about the credit reporting of XXXX, XXXX, and Experian. From the date of my original CFPB, FTC, and XXXX  complaints, suddenly I am not given access to my XXXX consumer report, nor can I access my XXXX secondary report, from the secondary consumer reporting agency owned by XXXX. Via phone or online. There is incorrect account, balances, and personal information that I have disputed multiple times, that are not only being incorrectly and inaccurately reported, my information is being shared and sold which I did not consent to. I did not provide written permissable purpose for such disclosures. I've also done security freezes with the secondary bureaus that XXXX, Experian, and XXXX own and operate and use to validate consumer debts. When a consumer disputes information, no real investigations are performed. They simply send a verified reply from their subsidiaries in effort to tie the consumer to the alleged debts. XXXX XXXX, is the secondary consumer reporting agency that is owned and operated by XXXX and used to validate when information is disputed with the agency. XXXX XXXX owned by XXXX, gathers details from consumers and shares it with payday loan companies, rent-to-own stores, furniture shops with financing options, auto financing companies, high-risk consumer finance firms, subprime home loan providers, subprime credit card issuers, banks, credit unions, cable/telecom companies, and debt collectors. XXXX is the secondary consumer reporting agency owned and operated by XXXX. XXXX gathers and shares data on how non prime consumers manage their loans. This information is used to create predictive credit insights, analytics, and risk scores for short-term lenders, installment lenders, non prime auto lenders ( including leasing companies ), and other providers offering credit to those with subpar credit histories. XXXX is XXXX 's in house subsidiary they use to validate consumer debts knowing the consumer market at large has no idea this secondary consumer reporting agency exists. \nXXXX XXXX also owned and operated by XXXX, collects and provides consumer payment history on payday and installment loans, subprime credit cards and other specialty loans. Consumer payment history is expressly prohibited to be included in a consumer report unless given permissable purpose by the consumer pursuant to 15 USC 1681. \nI placed a security freeze with Clarity Services owned and operated by Experian. Clarity Services is the subsidiary of Experian used to validate consumer debt when disputed as well. Clarity Services gathers and supplies data regarding payday loans, installment loans, auto loans ( including leasing ), check cashing services, rent-to-own deals, telecommunication account openings, and financial services, focusing on the lower-income and subprime consumer sectors. I've placed a security freeze on all my information with these secondary reporting agencies. I never requested to have my information shared, then placed a freeze on each report once I became aware of them. They still continue to report inaccurate, and incorrect accounts, balances, and personal information that I previously disputed and filed complaints on multiple times. Debts come back verified after being disputed because no on real investigation is being performed. They simply validate the debt via subsidiary company. I've attached multiple evidences of this below.","date_sent_to_company":"2024-11-10T00:02:19.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"48075","tags":null,"has_narrative":true,"complaint_id":"10740894","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-11-10T00:02:16.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["This information is used to create predictive credit insights, analytics, and <em>risk</em> <em>scores</em> for <em>short-term</em> <em>lenders</em>, <em>installment</em> <em>lenders</em>, non <em>prime</em> <em>auto</em> <em>lenders</em> ( <em>including</em> leasing companies ), and other providers offering credit to those with subpar credit histories. XXXX is XXXX 's in house subsidiary they use to validate consumer debts knowing the consumer market at large has no idea this secondary consumer reporting agency exists."],"issue":["Unable to get your credit report or credit <em>score</em>"],"sub_issue":["Other problem getting your report or credit <em>score</em>"]},"sort":[36.57824,"10740894"]},{"_index":"complaint-public-v1","_id":"10740895","_score":35.362797,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I've filed several complaints and sent an almost innumerable amounts of disputes and grievances about the credit reporting of XXXX, TransUnion, and XXXX. From the date of my original CFPB, FTC, and XXXX  complaints, suddenly I am not given access to my TransUnion consumer report, nor can I access my XXXX secondary report, from the secondary consumer reporting agency owned by TransUnion. Via phone or online. There is incorrect account, balances, and personal information that I have disputed multiple times, that are not only being incorrectly and inaccurately reported, my information is being shared and sold which I did not consent to. I did not provide written permissable purpose for such disclosures. I've also done security freezes with the secondary bureaus that XXXX, XXXX, and TransUnion own and operate and use to validate consumer debts. When a consumer disputes information, no real investigations are performed. They simply send a verified reply from their subsidiaries in effort to tie the consumer to the alleged debts. XXXX XXXX, is the secondary consumer reporting agency that is owned and operated by XXXX and used to validate when information is disputed with the agency. XXXX XXXX owned by XXXX, gathers details from consumers and shares it with payday loan companies, rent-to-own stores, furniture shops with financing options, auto financing companies, high-risk consumer finance firms, subprime home loan providers, subprime credit card issuers, banks, credit unions, cable/telecom companies, and debt collectors. XXXX is the secondary consumer reporting agency owned and operated by TransUnion. XXXX gathers and shares data on how non prime consumers manage their loans. This information is used to create predictive credit insights, analytics, and risk scores for short-term lenders, installment lenders, non prime auto lenders ( including leasing companies ), and other providers offering credit to those with subpar credit histories. XXXX is TransUnion 's in house subsidiary they use to validate consumer debts knowing the consumer market at large has no idea this secondary consumer reporting agency exists. \nXXXX XXXX also owned and operated by XXXX, collects and provides consumer payment history on payday and installment loans, subprime credit cards and other specialty loans. Consumer payment history is expressly prohibited to be included in a consumer report unless given permissable purpose by the consumer pursuant to 15 USC 1681. \nI placed a security freeze with XXXX XXXX owned and operated by XXXX. XXXX XXXX is the subsidiary of XXXX used to validate consumer debt when disputed as well. XXXX XXXX gathers and supplies data regarding payday loans, installment loans, auto loans ( including leasing ), check cashing services, rent-to-own deals, telecommunication account openings, and financial services, focusing on the lower-income and subprime consumer sectors. I've placed a security freeze on all my information with these secondary reporting agencies. I never requested to have my information shared, then placed a freeze on each report once I became aware of them. They still continue to report inaccurate, and incorrect accounts, balances, and personal information that I previously disputed and filed complaints on multiple times. Debts come back verified after being disputed because no on real investigation is being performed. They simply validate the debt via subsidiary company. I've attached multiple evidences of this below.","date_sent_to_company":"2024-11-10T00:02:19.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"48075","tags":null,"has_narrative":true,"complaint_id":"10740895","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-11-10T00:02:16.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["XXXX gathers and shares data on how non <em>prime</em> consumers manage their loans. This information is used to create predictive credit insights, analytics, and <em>risk</em> <em>scores</em> for <em>short-term</em> <em>lenders</em>, <em>installment</em> <em>lenders</em>, non <em>prime</em> <em>auto</em> <em>lenders</em> ( <em>including</em> leasing companies ), and other providers offering credit to those with subpar credit histories."],"issue":["Unable to get your credit report or credit <em>score</em>"],"sub_issue":["Other problem getting your report or credit <em>score</em>"]},"sort":[35.362797,"10740895"]},{"_index":"complaint-public-v1","_id":"16529020","_score":29.709759,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am a Washington XXXX consumer submitting this complaint concerning payday-loan and short-term-credit data furnished by XXXX XXXX, XXXX XXXX, and XXXX XXXX XXXX \nThese companies act as specialty consumer reporting agencies that collect and share data about payday loans, installment loans, and sub-prime credit activity with lenders and data brokers. \n\nI have reason to believe that my information in these databases is inaccurate, outdated, or furnished by unlicensed entities, which has resulted in denials or higher-cost credit offers. \nBecause payday and sub-prime data are often shared across multiple XXXX systems ( XXXX XXXX, XXXX ), any inaccuracy XXXX be replicated throughout the network. \n\nI request that the CFPB require each company to conduct a full manual audit of all records tied to me and delete or correct all unverifiable or unlawful data. \n\n\n\nScope of verification requested XXXX. Personal identifiers All names, aliases, SSN fragments, phone numbers, and addresses linked to my record. \nXXXX. Account data Every payday, installment, or small-dollar loan entry, including opening/closing dates, payment history, balance, and lender identity. \nXXXX. Furnisher licensing Confirm each lender or collector reporting to these systems holds an active Washington license under XXXX XXXX ; delete any unlicensed data. \nXXXX. Duplicate & re-aged debts Identify and remove any accounts reported more than once or with reset date opened or date of first delinquency. \nXXXX. XXXX history Provide a list of all entities that accessed or procured my file for as long as such records remain legally reportable, as required by FCRA XXXX ( a ) ( XXXX ) and RCW XXXX ( XXXX ). \nXXXX. Scoring & decision models Disclose any risk or identity-scoring systems that used my data and the factors contributing to adverse outcomes ( FCRA 609 ( a ) ( 1 ) ( 2 ) ; 615 ( a ) ).","date_sent_to_company":"2025-10-12T16:30:51.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"99208","tags":null,"has_narrative":true,"complaint_id":"16529020","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-10-12T16:30:27.000Z","state":"WA","company_public_response":null,"sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["I am a Washington XXXX consumer submitting this complaint concerning payday-loan and <em>short</em>-<em>term</em>-credit data furnished by XXXX XXXX, XXXX XXXX, and XXXX XXXX XXXX \nThese companies act as specialty consumer reporting agencies that collect and share data about payday loans, <em>installment</em> loans, and sub-<em>prime</em> credit activity with <em>lenders</em> and data brokers."]},"sort":[29.709759,"16529020"]},{"_index":"complaint-public-v1","_id":"16529019","_score":29.709759,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am a Washington XXXX consumer submitting this complaint concerning payday-loan and short-term-credit data furnished by XXXX XXXX, XXXX XXXX, and XXXX XXXX XXXX \nThese companies act as specialty consumer reporting agencies that collect and share data about payday loans, installment loans, and sub-prime credit activity with lenders and data brokers. \n\nI have reason to believe that my information in these databases is inaccurate, outdated, or furnished by unlicensed entities, which has resulted in denials or higher-cost credit offers. \nBecause payday and sub-prime data are often shared across multiple XXXX systems ( XXXX XXXX, XXXX ), any inaccuracy XXXX be replicated throughout the network. \n\nI request that the CFPB require each company to conduct a full manual audit of all records tied to me and delete or correct all unverifiable or unlawful data. \n\n\n\nScope of verification requested XXXX. Personal identifiers All names, aliases, SSN fragments, phone numbers, and addresses linked to my record. \nXXXX. Account data Every payday, installment, or small-dollar loan entry, including opening/closing dates, payment history, balance, and lender identity. \nXXXX. Furnisher licensing Confirm each lender or collector reporting to these systems holds an active Washington license under XXXX XXXX ; delete any unlicensed data. \nXXXX. Duplicate & re-aged debts Identify and remove any accounts reported more than once or with reset date opened or date of first delinquency. \nXXXX. XXXX history Provide a list of all entities that accessed or procured my file for as long as such records remain legally reportable, as required by FCRA 609 ( a ) ( XXXX ) and RCW XXXX ( XXXX ). \nXXXX. Scoring & decision models Disclose any risk or identity-scoring systems that used my data and the factors contributing to adverse outcomes ( FCRA 609 ( a ) ( 1 ) ( 2 ) ; 615 ( a ) ).","date_sent_to_company":"2025-10-12T16:30:51.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"99208","tags":null,"has_narrative":true,"complaint_id":"16529019","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"MicroBilt / PRBC (formerly CL Verify)","date_received":"2025-10-12T16:30:27.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["I am a Washington XXXX consumer submitting this complaint concerning payday-loan and <em>short</em>-<em>term</em>-credit data furnished by XXXX XXXX, XXXX XXXX, and XXXX XXXX XXXX \nThese companies act as specialty consumer reporting agencies that collect and share data about payday loans, <em>installment</em> loans, and sub-<em>prime</em> credit activity with <em>lenders</em> and data brokers."]},"sort":[29.709759,"16529019"]},{"_index":"complaint-public-v1","_id":"16529765","_score":29.597488,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am a Washington XXXX consumer submitting this complaint concerning payday-loan and short-term-credit data furnished by XXXX XXXX, XXXX XXXX, and XXXX XXXX XXXX \nThese companies act as specialty consumer reporting agencies that collect and share data about payday loans, installment loans, and sub-prime credit activity with lenders and data brokers. \n\nI have reason to believe that my information in these databases is inaccurate, outdated, or furnished by unlicensed entities, which has resulted in denials or higher-cost credit offers. \nBecause payday and sub-prime data are often shared across multiple XXXX systems ( XXXX XXXX, XXXX ), any inaccuracy XXXX be replicated throughout the network. \n\nI request that the CFPB require each company to conduct a full manual audit of all records tied to me and delete or correct all unverifiable or unlawful data. \n\n\n\nScope of verification requested XXXX. Personal identifiers All names, aliases, SSN fragments, phone numbers, and addresses linked to my record. \nXXXX. Account data Every payday, installment, or small-dollar loan entry, including opening/closing dates, payment history, balance, and lender identity. \nXXXX. Furnisher licensing Confirm each lender or collector reporting to these systems holds an active Washington license under XXXX XXXX ; delete any unlicensed data. \nXXXX. Duplicate & re-aged debts Identify and remove any accounts reported more than once or with reset date opened or date of first delinquency. \nXXXX. XXXX history Provide a list of all entities that accessed or procured my file for as long as such records remain legally reportable, as required by FCRA XXXX ( a ) ( XXXX ) and RCW XXXX ( XXXX ). \nXXXX. Scoring & decision models Disclose any risk or identity-scoring systems that used my data and the factors contributing to adverse outcomes ( FCRA 609 ( a ) ( 1 ) ( 2 ) ; 615 ( a ) ).","date_sent_to_company":"2025-10-12T16:30:51.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"99208","tags":null,"has_narrative":true,"complaint_id":"16529765","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-10-12T16:25:38.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["I am a Washington XXXX consumer submitting this complaint concerning payday-loan and <em>short</em>-<em>term</em>-credit data furnished by XXXX XXXX, XXXX XXXX, and XXXX XXXX XXXX \nThese companies act as specialty consumer reporting agencies that collect and share data about payday loans, <em>installment</em> loans, and sub-<em>prime</em> credit activity with <em>lenders</em> and data brokers."]},"sort":[29.597488,"16529765"]},{"_index":"complaint-public-v1","_id":"7542118","_score":25.992981,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I entered into a predatory car loan with the subject of my complaint GLS Lending, XX/XX/2003. \n\nA sub-prime lender, Global Lending, knew that certain segments of its population were predicted to have a high likelihood of default. Global Lending exposed borrowers to unnecessarily high levels of risk through high loan-to-value ratios, significant backend fees, and high payment-to-income ratios. \n\nGlobal Lending has yet to resolve allegations that they violated consumer protection laws by putting subprime borrowers, like myself into loans that carried a high probability of default- engaging in deceptive servicing practices and actively misled consumers about our rights, and risks of partial payments and loan extensions. \n\nIt is my prayer for relief that restitution from Global Lending to its consumers be imposed after it made unfair, high-risk auto loans to car buyers across Maryland and many other states in addition to monetary relief, like the class action in the XXXX case- we also suggest Global Lending agree to factor future borrowers ability to repay loans into their underwriting as this has tremendously affected my life and credit. Surely more than it has helped me.","date_sent_to_company":"2023-09-13T16:20:39.000Z","issue":"Managing the loan or lease","sub_product":"Loan","zip_code":"207XX","tags":null,"has_narrative":true,"complaint_id":"7542118","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Global Lending Services LLC","date_received":"2023-09-13T15:58:36.000Z","state":"MD","company_public_response":null,"sub_issue":"Problem with the interest rate"},"highlight":{"complaint_what_happened":["I entered into a predatory car loan with the subject of my complaint GLS <em>Lending</em>, XX/XX/2003. \n\nA sub-<em>prime</em> <em>lender</em>, Global <em>Lending</em>, knew that certain segments of its population were predicted to have a high likelihood of default. Global <em>Lending</em> exposed borrowers to unnecessarily high levels of <em>risk</em> through high loan-to-value ratios, significant backend fees, and high payment-to-income ratios."],"company":["Global <em>Lending</em> Services LLC"]},"sort":[25.992981,"7542118"]},{"_index":"complaint-public-v1","_id":"20777816","_score":24.286957,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"Purchased auto XXXX XXXX Paid note on time from XXXX XXXX through XX/XX/year>. \nBorrowed {$12000.00}. Auto was wrecked on XXXX XXXX. Exeter wants {$13000.00} for payoff which is more than we borrowed. The monthly note was {$360.00}. XXXX months payments equal to {$2100.00}. InteresXXXX charged was {$1700.00} Principal paid was {$390.00}. \nHow can we owe more than we borrowed? \nThis is sub prime lending. I was unaware sub prime lending was even legal and I was not made aware of this when the auto was purchased. Please help me settle this. Exeter lending is taking advantage of people and should be stopped. Thank you.","date_sent_to_company":"2026-03-30T17:52:11.000Z","issue":"Managing the loan or lease","sub_product":"Loan","zip_code":"394XX","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"20777816","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Exeter Finance, LLC.","date_received":"2026-03-30T17:27:47.000Z","state":"MS","company_public_response":null,"sub_issue":"Problem with the interest rate"},"highlight":{"complaint_what_happened":["I was unaware sub <em>prime</em> <em>lending</em> was even legal and I was not made aware of this when the <em>auto</em> was purchased. Please help me settle this. Exeter <em>lending</em> is taking advantage of people and should be stopped. Thank you."]},"sort":[24.286957,"20777816"]},{"_index":"complaint-public-v1","_id":"3705525","_score":24.213581,"_source":{"product":"Mortgage","complaint_what_happened":"I was in forbearance with Prime Lending for XX/XX/2020 - XX/XX/2020. I was caught up on payments until I was approved for forbearance. I received a letter from Prime Lending dated XX/XX/2020 stating my forbearance would be ending soon. I sold my home on XX/XX/2020 and received a subsequent letter dated XX/XX/2020 from Prime Lending saying my loan had been paid in full. I received a notice my credit score had changed and I see there was a report made on XX/XX/2020 from Prime Lending for a delinquent account. I reached out to Prime Lending on XX/XX/2020 and was told that I would need to reach out to the credit bureau to fix the issue or I could submit a letter to Prime Lending with a copy of my credit report showing the error.","date_sent_to_company":"2020-08-05T11:24:15.000Z","issue":"Incorrect information on your report","sub_product":"Conventional home mortgage","zip_code":"75077","tags":null,"has_narrative":true,"complaint_id":"3705525","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HILLTOP HOLDINGS, INC","date_received":"2020-06-18T20:14:25.000Z","state":"TX","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["I received a notice my credit <em>score</em> had changed and I see there was a report made on XX/XX/2020 from <em>Prime</em> <em>Lending</em> for a delinquent account. I reached out to <em>Prime</em> <em>Lending</em> on XX/XX/2020 and was told that I would need to reach out to the credit bureau to fix the issue or I could submit a letter to <em>Prime</em> <em>Lending</em> with a copy of my credit report showing the error."]},"sort":[24.213581,"3705525"]},{"_index":"complaint-public-v1","_id":"18974343","_score":24.180384,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"I am submitting this complaint regarding a short-term installment loan I obtained through XXXX XXXX , funded by XXXX XXXX Bank . My concern is that this loan constitutes a predatory or debt-trap product that targets consumers with limited or poor credit histories. \n\nSpecifically : 1. The loan carries a 223.99 % APR on a {$1200.00} principal, resulting in over {$4000.00} in total payments. This repayment structure is disproportionate to the amount borrowed and creates a high risk of prolonged indebtedness. \n2. While the company asserts that XXXX XXXX Bank is the lender, it does not clarify which entity controls underwriting, servicing, marketing, or bears the economic risk. Simply labeling the bank as the lender may obscure the true control and economic interest of XXXX XXXX, raising true-lender concerns. \n3. The product appears designed to encourage prolonged repayment rather than providing meaningful financial relief or a path to more mainstream credit products. This raises concerns under UDAAP ( Unfair, Deceptive, or Abusive Acts or Practices ). \n4. The company has threatened negative credit reporting if I cancel automatic payments, which may discourage the exercise of consumer rights. This practice does not address whether the loan itself is fair or non-abusive. \n\nI believe this loans structure and marketing create a cycle of debt that is harmful to consumers and may violate federal consumer protection laws. I request that the CFPB investigate whether this loan constitutes a predatory or abusive financial product and review the role of XXXX XXXX  and XXXX XXXX Bank in its origination, control, and servicing.","date_sent_to_company":"2026-01-24T02:27:10.000Z","issue":"Charged fees or interest you didn't expect","sub_product":"Payday loan","zip_code":"463XX","tags":null,"has_narrative":true,"complaint_id":"18974343","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Braviant Holdings, LLC","date_received":"2026-01-24T02:17:53.000Z","state":"IN","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am submitting this complaint regarding a <em>short-term</em> <em>installment</em> loan I obtained through XXXX XXXX , funded by XXXX XXXX Bank . My concern is that this loan constitutes a predatory or debt-trap product that targets consumers with limited or poor credit histories. \n\nSpecifically : 1. The loan carries a 223.99 % APR on a {$1200.00} principal, resulting in over {$4000.00} in total payments."]},"sort":[24.180384,"18974343"]},{"_index":"complaint-public-v1","_id":"11565274","_score":23.744404,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am filing a formal complaint against CarMax Auto Finance regarding their ongoing violations of the Fair Credit Reporting Act ( FCRA ). These violations involve inconsistent reporting practices across credit bureaus and the misclassification of my retail installment agreement, which collectively constitute deceptive business practices. \n\nInconsistent Reporting Across Credit Bureaus CarMax Auto Finance has removed the referenced account from my XXXX and XXXX credit reports following disputes. However, the same account remains active and verified on my XXXX report. This inconsistency is a blatant violation of the FCRA, which mandates furnishers to report accurate, complete, and uniform information across all consumer reporting agencies. \n\nThis inconsistency directly harms my credit profile and erodes my confidence in CarMax Auto Finances compliance with federal regulations. The selective removal of this account from XXXX bureaus while maintaining inaccurate reporting on another demonstrates gross negligence and disregard for consumer rights. \n\nMisclassification of Contract Type CarMax Auto Finance has falsely classified my retail installment agreement as an auto loan on my consumer report. This misclassification is deceptive and constitutes a material misrepresentation of the nature of the transaction. \n\nKey Distinctions Between Auto Loans and Retail Installment Agreements : XXXX. Retail Installment Agreement : A retail installment agreement is a consumer credit transaction that governs the sale of the vehicle, including financing and repayment terms. \nIt is not a direct loan but a purchase contract wherein the seller ( or financing partner ) retains a security interest in the vehicle. \nXXXX. Auto Loan : An auto loan is a direct loan from a lender to a borrower to purchase a vehicle outright. The lender holds a lien until repayment is complete. \n\nWhy This Misclassification is Deceptive : By labeling my retail installment agreement as an auto loan, CarMax Auto Finance misrepresents the nature of the transaction, misleading consumers, lenders, and credit bureaus. \nThis misrepresentation distorts the understanding of my financial profile, which can adversely impact creditworthiness and result in unfair credit decisions, such as increased interest rates or loan denials. \n\nImpact on Credit Reporting and Consumer Trust : Misclassification of account types affects credit scoring models and the evaluation of financial obligations. \nThis deceptive practice undermines trust in CarMax Auto Finances reporting integrity and causes undue harm to consumers.\n\nResolution Sought I demand the immediate removal of this account from my XXXX credit report to rectify the following violations : XXXX. FCRA Non-Compliance : Failure to report consistent and accurate information across all credit bureaus. \nXXXX. Deceptive Practices : Misclassification of a retail installment agreement as an auto loan, which harms my creditworthiness. \n\nIf this issue is not resolved promptly, I will escalate my complaint to the Federal Trade Commission ( FTC ) and pursue legal action for damages caused by these violations. \n\nThis matter requires urgent attention, and I expect a resolution within 7 days of receipt of this complaint.","date_sent_to_company":"2025-01-16T19:06:28.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"32308","tags":null,"has_narrative":true,"complaint_id":"11565274","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CarMax, Inc.","date_received":"2025-01-16T18:53:17.000Z","state":"FL","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["Key Distinctions Between <em>Auto</em> Loans and Retail <em>Installment</em> Agreements : XXXX. Retail <em>Installment</em> Agreement : A retail <em>installment</em> agreement is a consumer credit transaction that governs the sale of the vehicle, <em>including</em> financing and repayment terms. \nIt is not a direct loan but a purchase contract wherein the seller ( or financing partner ) retains a security interest in the vehicle. \nXXXX. <em>Auto</em> Loan : An <em>auto</em> loan is a direct loan from a <em>lender</em> to a borrower to purchase a vehicle outright."]},"sort":[23.744404,"11565274"]},{"_index":"complaint-public-v1","_id":"21081243","_score":23.52128,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I am submitting a complaint regarding an auto loan that appears to have been opened with Capital One Auto Finance without my authorization. \n\nOn XXXX XXXX XXXX, the primary buyer and I entered into a vehicle transaction with a dealership. The executed retail installment sales contract ( RISC ), along with associated documentation including DMV/title paperwork and insurance loss payee designation, identified XXXX XXXX as the intended lender. \n\nAfter signing, the dealership requested that we execute a new credit application and revised electronic contract. We declined due to discrepancies in the documents, including incorrect identifying information, and did not authorize any additional lenders beyond XXXX XXXX. \n\nThe dealership later confirmed that the original wet-ink contract would be used. Around XX/XX/year>, we were informed that XXXX XXXX had rejected the contract due to inclusion of a GAP product. The dealership then requested that we return to sign revised terms, which we declined. We later found that multiple credit inquiries had been submitted to lenders on or between XX/XX/year> and XX/XX/year>, that were not disclosed to or authorized by us. \n\nOn XX/XX/year>, we formally withdrew from the transaction and requested return of our deposit and trade-in vehicle. \n\nDespite this, an auto loan with Capital One Auto Finance appears active with an opening date of XX/XX/year>. We did not authorize Capital One as a lender, did not sign any agreement with Capital One, and was not presented with any revised contract identifying Capital One as the creditor. We have not activated or acknowledged this account. \n\nThis situation has created financial and credit risk, including potential payment obligations and negative credit reporting associated with an account we did not authorize. \n\nWe are requesting that Capital One Auto Finance investigate how this account was opened, provide all documentation supporting the account, suspend any negative credit reporting or collection activity during the investigation, and correct or remove the account if it can not be substantiated with proper authorization.","date_sent_to_company":"2026-04-09T06:02:35.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"95112","tags":null,"has_narrative":true,"complaint_id":"21081243","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2026-04-09T05:15:51.000Z","state":"CA","company_public_response":null,"sub_issue":"Loan opened without my consent or knowledge"},"highlight":{"complaint_what_happened":["I am submitting a complaint regarding an <em>auto</em> loan that appears to have been opened with Capital One <em>Auto</em> Finance without my authorization. \n\nOn XXXX XXXX XXXX, the primary buyer and I entered into a vehicle transaction with a dealership. The executed retail <em>installment</em> sales contract ( RISC ), along with associated documentation <em>including</em> DMV/title paperwork and insurance loss payee designation, identified XXXX XXXX as the intended <em>lender</em>."]},"sort":[23.52128,"21081243"]},{"_index":"complaint-public-v1","_id":"4298293","_score":23.487938,"_source":{"product":"Mortgage","complaint_what_happened":"The check to pay the XXXX mortgage payment to PrimeLending is dated XX/XX/XXXX. I have a copy of the front and back of the check. Since I get paid at the end of the month, I pay my mortgage when I get paid. \n\nIt was 3 weeks into XXXX when I noticed that prime lending hadnt cashed my XXXX mortgage check. I thought maybe the check got lost. I was concerned, so I called PrimeLending and made a payment over the phone. On XX/XX/XXXX, PrimeLending cashed the check and tried to cash my online payment at the same time. There wasnt enough money in the account to cover two mortgage payments in the same month. \n\nI was told to block the online payment. So I did. Since I have never blocked a payment before, I didnt know that the block would be in place with that company until I removed the block. \n\nOur XX/XX/XXXX I went down to my bank and I removed the block on PrimeLending. I called PrimeLending and alerted them that I had removed the block. \n\nI have been in constant contact with PrimeLending. Each time, I have asked them if they were taking notes. They always tell me that they are taking notes. Every time I called PrimeLending, I tell the PrimeLending customer service representative that I want to pay my mortgage and ask them to help me clear up the problem. \n\nI checked my credit report today XX/XX/2021 and found PrimeLending had posted a delinquent account on my part. When I call PrimeLending, I get the impression that the right hand doesnt know what the left hand is doing in their accounting department. If prime lending had cashed my check in a timely manner, instead of waiting until XX/XX/XXXX, there would be no problem. \n\nI have tried to talk to representatives from PrimeLending numerous times and to no avail. My credit score dropped significantly due to this error on the part of PrimeLending. \n\nAfter hours on the phone, I finally found someone that would help me. My mortgage account is fully up-to-date as of today XX/XX/2021. My loan number is XXXX","date_sent_to_company":"2021-04-15T00:12:40.000Z","issue":"Trouble during payment process","sub_product":"VA mortgage","zip_code":"450XX","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"4298293","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HILLTOP HOLDINGS, INC","date_received":"2021-04-14T22:51:22.000Z","state":"OH","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["My credit <em>score</em> dropped significantly due to this error on the part of <em>Prime</em><em>Lending</em>. \n\nAfter hours on the phone, I finally found someone that would help me. My mortgage account is fully up-to-date as of today XX/XX/2021. My loan number is XXXX"]},"sort":[23.487938,"4298293"]},{"_index":"complaint-public-v1","_id":"3633312","_score":23.357485,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"FICO score modeling done by TransUnion and provided by XXXX  XXXX XXXX and others is flawed because it penalizes someone -- and says that it does -- for NOT having non-mortgage loans. My score dropped 11 points last month, from XXXX to XXXX. Here is a copy and paste of their bizarre explanation/justification, which makes absolutely no sense to anyone with 1/2 a brain : \" Congratulations! You have an exceptional FICO Score, with minimal impacts from the information below. Keep up your good financial habits! \n\nLack of recent installment loan information FICO Scores consider recent non-mortgage installment loans ( such as auto or student loans ) information on a person 's credit report. Your score was impacted because your credit report shows no recent non-mortgage installment loans or insufficient recent information about your loans. \nKeep in mind : In general, people who purchase with an installment loan, and pay back the loan on time tend to demonstrate the ability to manage a variety of credit types. However, a new account opening, and to a lesser extent the credit inquiry associated with applying for a new account, may demonstrate higher risk in the short term. \n\nI don't even have a mortgage loan -- and haven't in 3 years since my mortgage was paid in full -- and my credit cards are paid in full automatically every month ; my 12 year old car was paid in full 7 years ago ; and if I wanted a new car now, I would pay cash for it because I don't have a need and don't want any bank to make money by lending me money. So why -- because I don't have an \" an auto or student loan '' should I be penalized for this? Their modeling and the assumptions they make simply do not make any sense and are unfair to me and probably a whole lot of other people who don't take the time to complain to you. There is no justification for them to simply throw the entire population into the same box and form their reports for everyone using the same, very generalized criteria.","date_sent_to_company":"2020-05-01T13:19:21.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"321XX","tags":"Servicemember","has_narrative":true,"complaint_id":"3633312","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2020-05-01T12:03:16.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information is missing that should be on the report"},"highlight":{"complaint_what_happened":["Keep in mind : In general, people who purchase with an <em>installment</em> loan, and pay back the loan on time tend to demonstrate the ability to manage a variety of credit types. However, a new account opening, and to a lesser extent the credit inquiry associated with applying for a new account, may demonstrate higher <em>risk</em> in the <em>short</em> <em>term</em>."]},"sort":[23.357485,"3633312"]},{"_index":"complaint-public-v1","_id":"3337651","_score":23.19942,"_source":{"product":"Mortgage","complaint_what_happened":"Received an electronic notification on XX/XX/XXXX from Loan Servicing company PrimeLending, that our XXXX statement was not satisfied for the amount of {$2100.00} due on XX/XX/XXXX. This is incorrect. We paid XX/XX/XXXX mortgage statement in two separate installments, both prior to deadline of XX/XX/XXXX before a late fee will access. 1st payment of {$500.00} received by PrimeLending on XX/XX/XXXX. Second payment of {$1600.00} received by PrimeLending on XX/XX/XXXX. \n\nI have placed calls on XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX in order to get the error resolved, to no avail. The first representative indicated dual payments are okay to process as long as they are received closer together, but he would solve error. Second representative indicates dual payments would not be accepted, but she would direct me to customer service who could handle the error & get it fixed. Third representative placed me on hold for 20 minutes before the phone disconnected & no one has called me back since.","date_sent_to_company":"2019-08-12T18:21:58.000Z","issue":"Trouble during payment process","sub_product":"Conventional home mortgage","zip_code":"38017","tags":null,"has_narrative":true,"complaint_id":"3337651","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PRIMELENDING, A PLAINSCAPITAL COMPANY","date_received":"2019-08-12T18:03:43.000Z","state":"TN","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Received an electronic notification on XX/XX/XXXX from Loan Servicing company <em>Prime</em><em>Lending</em>, that our XXXX statement was not satisfied for the amount of {$2100.00} due on XX/XX/XXXX. This is incorrect. We paid XX/XX/XXXX mortgage statement in two separate <em>installments</em>, both prior to deadline of XX/XX/XXXX before a late fee will access. 1st payment of {$500.00} received by <em>Prime</em><em>Lending</em> on XX/XX/XXXX. Second payment of {$1600.00} received by <em>Prime</em><em>Lending</em> on XX/XX/XXXX."]},"sort":[23.19942,"3337651"]},{"_index":"complaint-public-v1","_id":"14469923","_score":23.029732,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"Santander consumer USA repossession Practices including unfair and illegal repossession Practices including violations of the service members Civil Relief Act and subprime auto lending practices being deceptive lending placing borrowers with subprime credit into loans with a high risk of default","date_sent_to_company":"2025-07-04T13:14:22.000Z","issue":"Repossession","sub_product":"Loan","zip_code":"29464","tags":null,"has_narrative":true,"complaint_id":"14469923","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SANTANDER HOLDINGS USA, INC.","date_received":"2025-07-04T13:00:13.000Z","state":"SC","company_public_response":null,"sub_issue":"Notice to repossess"},"highlight":{"complaint_what_happened":["Santander consumer USA repossession Practices <em>including</em> unfair and illegal repossession Practices <em>including</em> violations of the service members Civil Relief Act and subprime <em>auto</em> <em>lending</em> practices being deceptive <em>lending</em> placing borrowers with subprime credit into loans with a high <em>risk</em> of default"]},"sort":[23.029732,"14469923"]},{"_index":"complaint-public-v1","_id":"8648850","_score":22.85373,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"I have a short-term installment loan with Klarna. I had a payment due on XX/XX/XXXX for {$87.00}, which was missed. Today, XX/XX/XXXX, I received an email stating that this missed payment would be added to my installment due on XX/XX/XXXX. I accessed the Klarna app to make the past-due payment, however, there is no option to pay this past-due installment now. \n\nI chatted with a Klarna agent named XXXX who stated that Klarna 's system limitations do not allow for \" partial payments ''. The total now due on XX/XX/XXXX is {$180.00}, with no ability to pay the past-due amount before then. \n\nRefusing to accept the payment adds considerable interest charges to the total balance of the loan. I believe that this is predatory behavior on Klarna 's part, and a system limitation should be no excuse for predatory lending practices such as this.","date_sent_to_company":"2024-03-28T20:38:52.000Z","issue":"Problem when making payments","sub_product":"Installment loan","zip_code":"28227","tags":"Servicemember","has_narrative":true,"complaint_id":"8648850","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Klarna AB","date_received":"2024-03-28T20:26:29.000Z","state":"NC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I have a <em>short-term</em> <em>installment</em> loan with Klarna. I had a payment due on XX/XX/XXXX for {$87.00}, which was missed. Today, XX/XX/XXXX, I received an email stating that this missed payment would be added to my <em>installment</em> due on XX/XX/XXXX. I accessed the Klarna app to make the past-due payment, however, there is no option to pay this past-due <em>installment</em> now. \n\nI chatted with a Klarna agent named XXXX who stated that Klarna 's system limitations do not allow for \" partial payments ''."],"sub_product":["<em>Installment</em> loan"]},"sort":[22.85373,"8648850"]},{"_index":"complaint-public-v1","_id":"2735216","_score":22.72191,"_source":{"product":"Payday loan, title loan, or personal loan","complaint_what_happened":"In talking to a customer service rep, I was assured that credit score would not be a factor, mine is XXXX, not bad. Now my denial was based on 1. XXXX risk view score 2. XXXX XXXX  score 3. XXXX Auto Origination Score, so much for score not being a factor. Misleading advertisement, and I would expect discrimination in lending.","date_sent_to_company":"2017-11-21T20:32:06.000Z","issue":"Getting the loan","sub_product":"Installment loan","zip_code":"595XX","tags":"Older American","has_narrative":true,"complaint_id":"2735216","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ENOVA INTERNATIONAL, INC.","date_received":"2017-11-21T20:18:16.000Z","state":"MT","company_public_response":"Company disputes the facts presented in the complaint","sub_issue":null},"highlight":{"complaint_what_happened":["In talking to a customer service rep, I was assured that credit <em>score</em> would not be a factor, mine is XXXX, not bad. Now my denial was based on 1. XXXX <em>risk</em> view <em>score</em> 2. XXXX XXXX  <em>score</em> 3. XXXX <em>Auto</em> Origination <em>Score</em>, so much for <em>score</em> not being a factor. Misleading advertisement, and I would expect discrimination in <em>lending</em>."],"sub_product":["<em>Installment</em> loan"]},"sort":[22.72191,"2735216"]},{"_index":"complaint-public-v1","_id":"11100695","_score":22.640154,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Trans Union is discriminating against me based on my race. The company is reporting my credit report over XXXX points lower than the other agencies. I have no collections, owe no money to anyone, and my score is decreasing daily. This XXXX agency is negatively impacting my financial life. They are also reporting direct lies and contradicting information. \n\n\n\n\nScore Factors XXXX XXXX XXXX XXXX XXXX Factors XXXX XXXX, these are the factors impacting your XXXX XXXX XXXX XXXX. \n\nBased on your credit report data, this is a depiction of your credit worthiness. There are several factors taken into account that help determine your XXXX XXXX. The factors making the largest impact are listed below. Remember that these factors vary in how strongly they impact your XXXX XXXX. XXXX XXXX provides both positive and negative factors. \n\nHow You Compare ( National Average ) TransUnion ( XXXX ) XXXX XXXX XXXX ( XXXX ) Experian ( XXXX ) D XXXX C XXXX B XXXX A XXXX Positive Score Factors Total of all balances on bankcard or revolving accounts is not too high.\n\nBankcard accounts include credit cards and charge cards from a bank and are frequently revolving accounts. Revolving accounts allow you to carry a balance and your monthly payment will vary, based on the amount of your balance. The total of your balances on your open bankcard or revolving accounts, compared to the credit limit amounts, is not too high which has caused your score to improve. \n\nWhat You Can XXXX Keep low balances on your accounts ; this will benefit your score. \n\nReported by : XXXX Few or no installment accounts with delinquent or derogatory payment status. \nAn installment account is one with a fixed monthly payment for the life of the loan. Auto loans and student loans are common examples of installment loans. Paying your bills on time improves your score. You have paid all your installment loans on time or no more than 30 days late. \n\nWhat You Can XXXX Keep paying bills on time every month since it is important to maintaining a good XXXX XXXX. If you remain behind with any payments, bring them current as soon as possible, and then make future payments on time. \n\nReported by : XXXX Balances on bankcard or revolving accts not too high compared to limits. \nBankcard accounts include credit cards and charge cards from a bank and are frequently revolving accounts. Revolving accounts allow you to carry a balance and your monthly payment will vary, based on the amount of your balance. Your balances on bankcard or revolving accounts are not too high compared to the credit limit amounts, which causes your score to improve. \n\nWhat You Can XXXX Keep low balances on your accounts ; this will benefit your score. \n\nReported by : XXXX You have few or no accounts that were opened recently. \nNone or only a few of your accounts were recently opened. As a result, your history of credit management performance is enough to demonstrate responsible behavior. \n\nWhat You Can XXXX Keep using your existing credit responsibly and make your payments on time. Your XXXX XXXX will benefit as you make payments on time and manage the accounts in a responsible fashion. Manage your credit wisely by planning ahead for your credit needs and avoid applying for more credit than you need. \n\nReported by : XXXX Your credit file has enough history on your use of installment loans. \nAn installment account is one with a fixed monthly payment for the life of the loan. Auto loans and student loans are common examples of installment loans. A credit file with sufficient accounts and credit history, including installment loans, reflects more experience in handling credit. More experience can have a positive impact on your score. \n\nWhat You Can XXXX Maintaining open and active credit accounts in good standing can help improve your credit score. \n\nReported by : XXXX XXXX or more of your accounts were paid on time in recent months. \nPaying your bills on time improves your score. Recently at least one of your accounts was paid on time. \n\nWhat You Can XXXX Keep paying bills on time every month since it is important to maintaining a good credit score. If you remain behind with any payments, bring them current as soon as possible, and then make future payments on time. \n\nReported by : XXXX There are no or only a few recent delinquencies on your accounts. \nA delinquency is a payment that was made 30 or more days late. You have had no or very few delinquencies recently which has caused your score to improve. \n\nWhat You Can XXXX Keep paying bills on time every month since it is important for maintaining a good credit score. If you remain behind with any payments, bring them current as soon as possible, and then make future payments on time. Over time, this will have a positive impact on your score. \n\nReported by : XXXX You have few or no unpaid collection agency accounts. \nSome collection agencies report account information to credit bureaus just like lenders do. Your credit file has no or few accounts that have been sent to a collection agency and remain unpaid, which increases your score. \n\nWhat You Can XXXX Satisfy all collection accounts and pay all other accounts on time each month. The impact that negative items such as collections accounts have on your credit score will diminish over time. \n\nReported by : XXXX Negative Score Factors The date that you opened your oldest account is too recent. \nYour oldest account is still too recent. A credit file containing older accounts will have a positive impact on your credit score because it demonstrates that you are experienced managing credit. \n\nWhat You Can DoXXXX Don't open more accounts than you actually need. Research shows that new accounts indicate greater risk. Your score will benefit as your accounts get older. \n\nReported by:XXXX Lack of sufficient credit history. \nYour credit file does not contain enough information about your use of credit. A credit file with older accounts and/or more accounts reflects more experience with handling credit and can have a positive impact on your credit score.\n\nWhat You Can Do14 Maintaining open and active credit accounts in good standing can help improve your credit score. \n\nReported by:1XXXX Lack of sufficient relevant real estate account information. \nA real estate loan can be a first mortgage, a home equity loan, or home equity line of credit. The XXXX credit score model relies on information in your credit files at the three national credit reporting companies ( XXXX, XXXX and TransUnion ) to generate your score. Your credit file does not contain enough credit behavior information about your real estate accounts. A mix of different types of open and active credit accounts, including real estate loans, can have a positive impact on your credit score. \n\nWhat You Can DoXXXX Maintaining open and active credit accounts in good standing can help improve your credit score. \n\nReported by:XXXX You have too many inquiries on your credit report. \nIf a lender runs a credit check when you apply for credit, an inquiry is reported to the credit bureaus. This can lower your score a small amount, typically by XXXX to XXXX points. The XXXX XXXX XXXX model takes rate shopping, e.g., for a mortgage or car loan, into consideration. All inquiries for mortgages, auto loans and major credit cards that appear in your credit file within a XXXX window are interpreted as a single inquiry. Another time inquiries never count against your score is when you check your own credit or obtain your own credit score. \n\nWhat You Can DoXXXX Apply for credit only when you need it. If you are approved for credit, the small score drop from making an inquiry will disappear within a short time and the score will quickly benefit if you make on-time payments and manage your new account in a responsible fashion. \n\nReported by:XXXX You have too many delinquent or derogatory accounts. \nYou have had too many accounts with payments that are at least 30 days late and/or on which a lender has reported a derogatory status. Late payments are a proven indicator of increased risk. People with late payments are at risk of being overextended, putting existing credit with lenders at risk. \n\nWhat You Can DoXXXX Paying bills on time every month is important to maintaining a good credit score. If you remain behind with any payments, bring them current as soon as possible, and then make future payments on time. Over time, this will have a positive impact on your score. \n\nReported by:XXXX The balances on your accounts are too high compared to loan amounts. \nThe balances on your accounts are high compared to the original loan amounts, lowering your score. \n\nWhat You Can DoXXXX Paying down the balances on your accounts will benefit your score. \n\nReported by:XXXX Additional Information The XXXX XXXX XXXX XXXX XXXX to help you better understand how lenders view your credit report. It is not an endorsement or a determination of your qualification for a loan. Lenders use credit scores to help determine whether or not you are a good candidate for a loan and what interest rate you will pay. However, each lender has specific underwriting standards, so you should not assume that you will receive the same evaluation from each lender. As part of the underwriting process, they will incorporate additional information you provide and may obtain references. In addition, even if you are approved, the terms and conditions of loans vary from lender to lender. The information used to determine your credit score comes from one of the three major credit bureaus - TransUnion, XXXX and XXXX. Credit reports are a compilation of credit information that is reported to the applicable bureau by the various lending institutions with which you have accounts. The information contained in your report reflects the latest information provided to the applicable bureau. If you recently made a payment, opened a new account, or authorized an inquiry, it may not yet be reflected in the credit report of any one of the bureaus you receive. Likewise, if the information is not included in the applicable credit report it will not be reflected in your credit score based on such report. Also, disputed items are not incorporated in the assessment of your credit score. Your credit score may change each time new information is captured in the credit report on which it is based. TransUnion Interactive is not connected in any way with XXXX, XXXX and XXXX ; the credit scores provided here are not so-called FICO scores. The XXXX XXXX XXXX XXXX not be identical in every respect to any consumer credit scores produced by any other company. \n\n\nHome XXXX XXXX Account Preferences Message Center, you have XXXX unread messagesXXXX Your Credit Your Identity YOUR FEATURED SAVINGS OFFERS Welcome, XXXX XXXX XXXX XXXX updated XX/XX/year> This is aXXXX  XXXX score using XXXX data. \nXXXX points Since XX/XX/year> Your XXXX XXXX will refresh when you sign in, up to once daily. \nView credit score details XXXX Credit Report Status Your XXXX credit report is not frozen or locked. \nManage a freeze or a lock You don't have an active duty or fraud alert in place. \nPlace an alert XXXX Credit Report Summary Total lines of credit XXXX XXXX XXXX 64 %","date_sent_to_company":"2024-12-10T18:21:41.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"80207","tags":null,"has_narrative":true,"complaint_id":"11100695","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-12-10T18:10:59.000Z","state":"CO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["Reported by : XXXX Your credit file has enough history on your use of <em>installment</em> loans. \nAn <em>installment</em> account is one with a fixed monthly payment for the life of the loan. <em>Auto</em> loans and student loans are common examples of <em>installment</em> loans. A credit file with sufficient accounts and credit history, <em>including</em> <em>installment</em> loans, reflects more experience in handling credit. More experience can have a positive impact on your <em>score</em>."]},"sort":[22.640154,"11100695"]},{"_index":"complaint-public-v1","_id":"14450199","_score":22.627268,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"I have XXXX installment loans that appear to be violating state lending protections : XXXX. OppLoans / XXXX XXXX  I borrowed {$1600.00} with an APR of XXXX XXXX, making {$110.00} biweekly payments. Ive paid hundreds already, but still owe over {$1100.00}. \nXXXX. XXXX  XXXX XXXX I borrowed {$1400.00}, and Im being charged {$260.00} every XXXX weeks. The cost of this loan is unsustainable. \n\nBoth lenders are using XXXX ( OppLoans ) and XXXX XXXX ( XXXX XXXX ) models to bypass XXXX XXXX XXXX  APR limit on short-term loans. These payment structures are financially debilitating and predatory. \n\nI am requesting CFPB review and enforcement to ensure these lenders comply with consumer lending laws and are not exploiting legal loopholes to trap borrowers.","date_sent_to_company":"2025-07-03T14:11:22.000Z","issue":"Charged fees or interest you didn't expect","sub_product":"Payday loan","zip_code":"456XX","tags":null,"has_narrative":true,"complaint_id":"14450199","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Opportunity Financial, LLC","date_received":"2025-07-03T13:56:46.000Z","state":"OH","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Both <em>lenders</em> are using XXXX ( OppLoans ) and XXXX XXXX ( XXXX XXXX ) models to bypass XXXX XXXX XXXX  APR limit on <em>short-term</em> loans. These payment structures are financially debilitating and predatory. \n\nI am requesting CFPB review and enforcement to ensure these <em>lenders</em> comply with consumer <em>lending</em> laws and are not exploiting legal loopholes to trap borrowers."]},"sort":[22.627268,"14450199"]},{"_index":"complaint-public-v1","_id":"1556764","_score":22.302956,"_source":{"product":"Consumer Loan","complaint_what_happened":"JP Morgan/Chase Auto and XXXX XXXX XXXX in conjunction with XXXX XXXX XXXX and XXXX XXXX of NH, perpetrated a FRAUD car loan upon me in XXXX of their high-risk predatory lending schemes for which they have been previously penalized/fined by Federal Government by litigation brought forward by NH Banking Commission in XX/XX/XXXX-to date. \n\nOn XX/XX/XXXX, all of the above perpetrators received a CH. XXXX demand letter requesting they cease and desist their fraudulent claim against me and remove/delete all derogatory reporting filed against me in credit reporting agencies, and stop high-risk predatory auto loan schemes against me. \n\nMA and NH Attorney Generals have received copies of my Ch. XXXX demand letter and complaint against above perpetrators. NH Atty General forwarded my complaint to NH Banking Commission which originally successfully litigated against JP Morgan/Chase in their previous high-risk predatory mortgage-lending schemes and Fed. Govt penalized/fined them for their illegal actions. \n\nOn XX/XX/XXXX XXXX XXXX received notice of a fraud alert on my account by JP Morgan/Chase Auto, yet continued to update my XX/XX/XXXX Credit Report including derogatory comments on my account. Please contact TransUnion so that these derogatory comments by JP Morgan/Chase can be deleted. I lost XXXX points on my credit score because of these fraudulent derogatory comments notated by TransUnion.","date_sent_to_company":"2015-09-15T17:08:00.000Z","issue":"Taking out the loan or lease","sub_product":"Vehicle loan","zip_code":"019XX","tags":null,"has_narrative":true,"complaint_id":"1556764","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2015-09-09T11:58:22.000Z","state":"MA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["NH Atty General forwarded my complaint to NH Banking Commission which originally successfully litigated against JP Morgan/Chase in their previous high-<em>risk</em> predatory mortgage-<em>lending</em> schemes and Fed. Govt penalized/fined them for their illegal actions. \n\nOn XX/XX/XXXX XXXX XXXX received notice of a fraud alert on my account by JP Morgan/Chase <em>Auto</em>, yet continued to update my XX/XX/XXXX Credit Report <em>including</em> derogatory comments on my account."]},"sort":[22.302956,"1556764"]},{"_index":"complaint-public-v1","_id":"15881182","_score":22.226799,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"My Experian Account shows a credit score of XXXX. With a dip from XXXX a week ago. All accounts show Exceptional payment history but my score dropped. I have no late payments ever. XXXX Prepared For XXXX XXXX XXXX XXXX XXXX XX/XX/scrub>XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  This is a XXXX Score version customized for auto lending. Many banks, auto dealers and other lenders use this version when pulling your credit report based on Experian data. \n\nWhat's hurting Serious delinquency You have a serious delinquency ( 60 days past due or greater ) or derogatory indicator on your credit report. \nThe presence of a serious delinquency or derogatory indicator is a highly correlated predictor of future payment risk. People with previous late payments are more likely to pay late in the future. As these items age, they will have less impact on the FICO Score. Most late payments stay on your report for no more than XXXX years. \nMissed payments You have missed payments or derogatory indicators on your credit accounts. \nMissed payments and derogatory indicators, including the number of, how late they were and how recently they occurred, are an important part of a credit report considered by a FICO Score. People who are current on their payments, have no derogatory indicators and who consistently make payments on time are generally considered less risky by most lenders. As missed payments and accounts with derogatory indicators age, they have less impact on a FICO Score. \nSeeking credit You've recently been looking for credit. \nEach time you apply for credit a credit inquiry is added to your credit report. People who are actively seeking credit pose more of a risk to lenders than those who are not. Your FICO Score was lowered due to the number of credit inquiries posted within the last 12 months. While being considered by the score, typically, the presence of inquiries on a credit file carries much less importance than late payments, the amount owed and the length of time credit has been established. \nShort revolving history You have not established a long revolving and/or open-ended account credit history. \nPeople with longer credit histories who infrequently open new accounts generally pose less risk to lenders. In your case, the age of your oldest revolving and/or open-ended account and/or the average age of your revolving and/or open-ended accounts is relatively low.","date_sent_to_company":"2025-09-11T16:19:11.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"53217","tags":"Servicemember","has_narrative":true,"complaint_id":"15881182","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-09-11T15:03:49.000Z","state":"WI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["My Experian Account shows a credit <em>score</em> of XXXX. With a dip from XXXX a week ago. All accounts show Exceptional payment history but my <em>score</em> dropped. I have no late payments ever. 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relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-05-07T16:54:58.000Z","state":"CA","company_public_response":null,"sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["TRANSUNION EQUIFAX EXPERIAN ARE DELIBERATELY BLOCK CREDIT <em>SCORES</em> FROM SHOWING FOR <em>PRIME</em> BANK AND FORCING <em>SCORES</em> TO STAY AT 619 OR 628 AND FORCING SUBPRIME <em>LENDING</em> PRACTICES FORCING LOW 500 <em>SCORES</em>"],"issue":["Unable to get your credit report or credit <em>score</em>"],"sub_issue":["Other problem getting your report or credit <em>score</em>"]},"sort":[22.220772,"13397277"]},{"_index":"complaint-public-v1","_id":"13391684","_score":22.219845,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"TRANSUNION EQUIFAX EXPERIAN ARE DELIBERATELY BLOCK CREDIT SCORES FROM SHOWING FOR PRIME BANK AND FORCING SCORES TO STAY AT 619 OR 628 AND FORCING SUBPRIME LENDING PRACTICES FORCING LOW 500 SCORES","date_sent_to_company":"2025-05-07T16:55:26.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"95051","tags":null,"has_narrative":true,"complaint_id":"13391684","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-05-07T16:54:58.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["TRANSUNION EQUIFAX EXPERIAN ARE DELIBERATELY BLOCK CREDIT <em>SCORES</em> FROM SHOWING FOR <em>PRIME</em> BANK AND FORCING <em>SCORES</em> TO STAY AT 619 OR 628 AND FORCING SUBPRIME <em>LENDING</em> PRACTICES FORCING LOW 500 <em>SCORES</em>"],"issue":["Unable to get your credit report or credit 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