{"took":2052,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":1216830,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"16529765","_score":26.16602,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am a Washington XXXX consumer submitting this complaint concerning payday-loan and short-term-credit data furnished by XXXX XXXX, XXXX XXXX, and XXXX XXXX XXXX \nThese companies act as specialty consumer reporting agencies that collect and share data about payday loans, installment loans, and sub-prime credit activity with lenders and data brokers. \n\nI have reason to believe that my information in these databases is inaccurate, outdated, or furnished by unlicensed entities, which has resulted in denials or higher-cost credit offers. \nBecause payday and sub-prime data are often shared across multiple XXXX systems ( XXXX XXXX, XXXX ), any inaccuracy XXXX be replicated throughout the network. \n\nI request that the CFPB require each company to conduct a full manual audit of all records tied to me and delete or correct all unverifiable or unlawful data. \n\n\n\nScope of verification requested XXXX. Personal identifiers All names, aliases, SSN fragments, phone numbers, and addresses linked to my record. \nXXXX. Account data Every payday, installment, or small-dollar loan entry, including opening/closing dates, payment history, balance, and lender identity. \nXXXX. Furnisher licensing Confirm each lender or collector reporting to these systems holds an active Washington license under XXXX XXXX ; delete any unlicensed data. \nXXXX. Duplicate & re-aged debts Identify and remove any accounts reported more than once or with reset date opened or date of first delinquency. \nXXXX. XXXX history Provide a list of all entities that accessed or procured my file for as long as such records remain legally reportable, as required by FCRA XXXX ( a ) ( XXXX ) and RCW XXXX ( XXXX ). \nXXXX. Scoring & decision models Disclose any risk or identity-scoring systems that used my data and the factors contributing to adverse outcomes ( FCRA 609 ( a ) ( 1 ) ( 2 ) ; 615 ( a ) ).","date_sent_to_company":"2025-10-12T16:30:51.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"99208","tags":null,"has_narrative":true,"complaint_id":"16529765","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-10-12T16:25:38.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["Scoring & decision models Disclose any <em>risk</em> or <em>identity-scoring</em> systems that <em>used</em> my <em>data</em> and the <em>factors</em> contributing to adverse outcomes ( FCRA 609 ( a ) ( 1 ) ( 2 ) ; 615 ( a ) )."]},"sort":[26.16602,"16529765"]},{"_index":"complaint-public-v1","_id":"16529020","_score":25.735598,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am a Washington XXXX consumer submitting this complaint concerning payday-loan and short-term-credit data furnished by XXXX XXXX, XXXX XXXX, and XXXX XXXX XXXX \nThese companies act as specialty consumer reporting agencies that collect and share data about payday loans, installment loans, and sub-prime credit activity with lenders and data brokers. \n\nI have reason to believe that my information in these databases is inaccurate, outdated, or furnished by unlicensed entities, which has resulted in denials or higher-cost credit offers. \nBecause payday and sub-prime data are often shared across multiple XXXX systems ( XXXX XXXX, XXXX ), any inaccuracy XXXX be replicated throughout the network. \n\nI request that the CFPB require each company to conduct a full manual audit of all records tied to me and delete or correct all unverifiable or unlawful data. \n\n\n\nScope of verification requested XXXX. Personal identifiers All names, aliases, SSN fragments, phone numbers, and addresses linked to my record. \nXXXX. Account data Every payday, installment, or small-dollar loan entry, including opening/closing dates, payment history, balance, and lender identity. \nXXXX. Furnisher licensing Confirm each lender or collector reporting to these systems holds an active Washington license under XXXX XXXX ; delete any unlicensed data. \nXXXX. Duplicate & re-aged debts Identify and remove any accounts reported more than once or with reset date opened or date of first delinquency. \nXXXX. XXXX history Provide a list of all entities that accessed or procured my file for as long as such records remain legally reportable, as required by FCRA XXXX ( a ) ( XXXX ) and RCW XXXX ( XXXX ). \nXXXX. Scoring & decision models Disclose any risk or identity-scoring systems that used my data and the factors contributing to adverse outcomes ( FCRA 609 ( a ) ( 1 ) ( 2 ) ; 615 ( a ) ).","date_sent_to_company":"2025-10-12T16:30:51.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"99208","tags":null,"has_narrative":true,"complaint_id":"16529020","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-10-12T16:30:27.000Z","state":"WA","company_public_response":null,"sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["Scoring & decision models Disclose any <em>risk</em> or <em>identity-scoring</em> systems that <em>used</em> my <em>data</em> and the <em>factors</em> contributing to adverse outcomes ( FCRA 609 ( a ) ( 1 ) ( 2 ) ; 615 ( a ) )."]},"sort":[25.735598,"16529020"]},{"_index":"complaint-public-v1","_id":"16529019","_score":25.735598,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am a Washington XXXX consumer submitting this complaint concerning payday-loan and short-term-credit data furnished by XXXX XXXX, XXXX XXXX, and XXXX XXXX XXXX \nThese companies act as specialty consumer reporting agencies that collect and share data about payday loans, installment loans, and sub-prime credit activity with lenders and data brokers. \n\nI have reason to believe that my information in these databases is inaccurate, outdated, or furnished by unlicensed entities, which has resulted in denials or higher-cost credit offers. \nBecause payday and sub-prime data are often shared across multiple XXXX systems ( XXXX XXXX, XXXX ), any inaccuracy XXXX be replicated throughout the network. \n\nI request that the CFPB require each company to conduct a full manual audit of all records tied to me and delete or correct all unverifiable or unlawful data. \n\n\n\nScope of verification requested XXXX. Personal identifiers All names, aliases, SSN fragments, phone numbers, and addresses linked to my record. \nXXXX. Account data Every payday, installment, or small-dollar loan entry, including opening/closing dates, payment history, balance, and lender identity. \nXXXX. Furnisher licensing Confirm each lender or collector reporting to these systems holds an active Washington license under XXXX XXXX ; delete any unlicensed data. \nXXXX. Duplicate & re-aged debts Identify and remove any accounts reported more than once or with reset date opened or date of first delinquency. \nXXXX. XXXX history Provide a list of all entities that accessed or procured my file for as long as such records remain legally reportable, as required by FCRA 609 ( a ) ( XXXX ) and RCW XXXX ( XXXX ). \nXXXX. Scoring & decision models Disclose any risk or identity-scoring systems that used my data and the factors contributing to adverse outcomes ( FCRA 609 ( a ) ( 1 ) ( 2 ) ; 615 ( a ) ).","date_sent_to_company":"2025-10-12T16:30:51.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"99208","tags":null,"has_narrative":true,"complaint_id":"16529019","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"MicroBilt / PRBC (formerly CL Verify)","date_received":"2025-10-12T16:30:27.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["Scoring & decision models Disclose any <em>risk</em> or <em>identity-scoring</em> systems that <em>used</em> my <em>data</em> and the <em>factors</em> contributing to adverse outcomes ( FCRA 609 ( a ) ( 1 ) ( 2 ) ; 615 ( a ) )."]},"sort":[25.735598,"16529019"]},{"_index":"complaint-public-v1","_id":"12365459","_score":20.86682,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Credit Acceptance Corporation ( CAC ) has engaged in predatory lending practices, fraudulent credit reporting, and willful violations of the Fair Credit Reporting Act ( FCRA ). Despite consumer disputes, CAC continues to misreport loan information and manipulate consumer credit profiles to justify excessive interest rates and unlawful collection tactics.\n\nCAC has : Falsified consumer risk factors to charge higher-than-justified interest rates.\n\nMisrepresented paid loans as delinquent, harming consumer credit scores.\n\nIgnored consumer disputes, violating FCRA 15 U.S.C. 1681i ( a ).\n\nUsed deceptive lending practices, leading to financial distress for consumers.\n\nSupporting Evidence : Consumers charged excessive interest based on manipulated risk factors.\n\nFailure to correct erroneous credit data upon consumer disputes.\n\nEvidence of CAC systematically misclassifying loan payments to harm creditworthiness.\n\nHarm & Damages : Denied Auto Financing & Higher Loan Costs due to fraudulent credit reporting.\n\nMisrepresentation of Risk Profiles, forcing consumers into predatory loan agreements. \n\nEmotional & Financial Distress caused by CACs deception and misreporting.","date_sent_to_company":"2025-03-07T06:15:16.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"55113","tags":null,"has_narrative":true,"complaint_id":"12365459","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CREDIT ACCEPTANCE CORPORATION","date_received":"2025-03-07T06:05:08.000Z","state":"MN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["CAC has : Falsified consumer <em>risk</em> <em>factors</em> to charge higher-than-justified interest rates.\n\nMisrepresented paid loans as delinquent, harming consumer credit scores.\n\nIgnored consumer disputes, violating FCRA 15 U.S.C. 1681i ( a ).\n\n<em>Used</em> deceptive lending practices, leading to financial distress for consumers.\n\nSupporting Evidence : Consumers charged excessive interest based on manipulated <em>risk</em> <em>factors</em>.\n\nFailure to correct erroneous credit <em>data</em> upon consumer disputes."]},"sort":[20.86682,"12365459"]},{"_index":"complaint-public-v1","_id":"17430799","_score":20.617302,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Experian provided inaccurate and incomplete information to XXXX XXXX XXXX ( XXXX ), which caused XXXX to require me to pay a large utility deposit. Experian classified me as having insufficient credit history, even though I have a good credit score, no late payments, stable income, and a long history of paying all obligations on time. \n\nThe information used for the XXXX utility-screening decision is not shown on my standard Experian report, and Experian did not provide the specific utility report, risk factors, or data that APS relied on when I requested information. I believe Experian is missing information that should be on my file, or is failing to properly report past credit history, which resulted in an unfair insufficient history determination. \n\nXXXX relied entirely on Experians utility-screening product to make its decision, and Experians incomplete data directly caused financial harm. I am requesting that Experian conduct a manual review, correct any missing or incomplete information on my file, provide the full utility report that was sent to XXXX ( including all risk factors and scoring criteria ), and update XXXX with an accurate assessment of my creditworthiness. \n\nI am not disputing a specific tradeline ; I am disputing the accuracy and completeness of the information Experian provided to XXXX and the resulting utility risk score. Experian has not fulfilled my request for this information. I am requesting CFPB assistance to require Experian to provide full disclosure and correct its reporting.","date_sent_to_company":"2025-11-21T08:43:00.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"63021","tags":null,"has_narrative":true,"complaint_id":"17430799","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-11-21T08:29:37.000Z","state":"MO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information is missing that should be on the report"},"highlight":{"complaint_what_happened":["The information <em>used</em> for the XXXX utility-screening decision is not shown on my standard Experian report, and Experian did not provide the specific utility report, <em>risk</em> <em>factors</em>, or <em>data</em> that APS relied on when I requested information. I believe Experian is missing information that should be on my file, or is failing to properly report past credit history, which resulted in an unfair insufficient history determination."]},"sort":[20.617302,"17430799"]},{"_index":"complaint-public-v1","_id":"4864425","_score":19.88469,"_source":{"product":"Payday loan, title loan, or personal loan","complaint_what_happened":"I applied for a line of credit with net credit and the creditor have used adverse action against the consumer ; revocation of financial extension of credit in substantial terms requested. Creditor did provide risk based pricing notice and said the determining factors listed were reason for denial. \n-XXXX  XXXX  Risk View Score Request -XXXX  vantage score -XXXX  Auto Origination Score. \nIt is with unfairness exercised, for a creditor to base these factors from I, the consumer with respect to my credit profile which contains status of accounts that are under investigation and should have been removed.","date_sent_to_company":"2021-11-01T17:41:20.000Z","issue":"Getting a line of credit","sub_product":"Personal line of credit","zip_code":"704XX","tags":null,"has_narrative":true,"complaint_id":"4864425","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ENOVA INTERNATIONAL, INC.","date_received":"2021-11-01T16:29:01.000Z","state":"LA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I applied for a line of credit with net credit and the creditor have <em>used</em> adverse action against the consumer ; revocation of financial extension of credit in substantial terms requested. Creditor did provide <em>risk</em> based pricing notice and said the determining <em>factors</em> listed were reason for denial. \n-XXXX  XXXX  <em>Risk</em> View Score Request -XXXX  vantage score -XXXX  Auto Origination Score."]},"sort":[19.88469,"4864425"]},{"_index":"complaint-public-v1","_id":"20330857","_score":19.88469,"_source":{"product":"Credit card","complaint_what_happened":"In XX/XX/year>, went to use a synchrony bank card at a retailer and it was denied. I called synchrony who Ive had a long-standing relationship with And and they told me because my risk factor was too high that they chose to close all of my accounts. I have A+ credit, do not owe anything on any credit cards as I pay them off monthly and make a decent salary. I am not sure if a system generated disclosure or if a live person did, but I am a very low risk factor and this makes no sense to me whatsoever.","date_sent_to_company":"2026-03-17T14:04:04.000Z","issue":"Closing your account","sub_product":"Store credit card","zip_code":"72758","tags":null,"has_narrative":true,"complaint_id":"20330857","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2026-03-17T13:54:25.000Z","state":"AR","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Company closed your account"},"highlight":{"complaint_what_happened":["I am not sure if a system generated disclosure or if a live person did, but I am a very low <em>risk</em> <em>factor</em> and this makes no sense to me whatsoever."]},"sort":[19.88469,"20330857"]},{"_index":"complaint-public-v1","_id":"2756338","_score":19.29757,"_source":{"product":"Checking or savings account","complaint_what_happened":"XXXX XXXX, XXXX when shopping at a local XXXX store, my personal check was denied by the check verification service they use, Certegy Check Services. XXXX can not answer why the check was denied but prints out a little tiny piece of paper telling you to contact Certegy Check Services at XXXX for assistance. \nThis number is an automated service wanting your bank routing number, bank account number, social security and drivers license numbers. You can not reach a representative using this number. Going to Certegy 's website, I found XXXX listed for customer service. The person I talked to wanted all the same info and proceeded to tell me nothing. They give you a total runaround and can not tell you why your check was denied. You get \" could be '' risk factors but they do n't have access to what risk factors are, your check did not meet the standards in their risk modeling software, but again they have absolutely no answers or reasons for denial, they just keep repeating the same canned answer over and over. They can not tell you if you will be at risk for future check purchases or which businesses use their verification service. Certegy can not verify funds due to federal laws protecting consumers bank accounts, so why are they even allowed to be in business? What service are they really providing business?","date_sent_to_company":"2017-12-15T17:30:30.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"594XX","tags":"Older American","has_narrative":true,"complaint_id":"2756338","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Fidelity National Information Services, Inc. (FNIS)","date_received":"2017-12-15T16:54:55.000Z","state":"MT","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem making or receiving payments"},"highlight":{"complaint_what_happened":["You get \" could be '' <em>risk</em> <em>factors</em> but they do n't have access to what <em>risk</em> <em>factors</em> are, your check did not meet the standards in their <em>risk</em> modeling software, but again they have absolutely no answers or reasons for denial, they just keep repeating the same canned answer over and over. They can not tell you if you will be at <em>risk</em> for future check purchases or which businesses <em>use</em> their verification service."]},"sort":[19.29757,"2756338"]},{"_index":"complaint-public-v1","_id":"3323817","_score":19.059715,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I lost my debit card and had to use my checks until I received my new card. On XX/XX/2019 I was told that my check was declined by Certegy Payment Solutions, L.L.C. I called and requested information as to why. One week later I received a letter with reason number 4 risk factor which read as ( This transaction received a decline recommendation from Certegy because it did not meet the acceptance guidelines, which can vary by store and transaction. Factors may include a combination of : the check number, dollar amount, check-writing history, or other transaction details. Generally, these guidelines do not include your account balance because banks typically do not provide it to us. ) Since I didn't fall under any of these categories I called Certegy for more information and was told that the only other reason they think my check was declined was because I've never written a check before at this place, so they assumed it was fraud even though I provide them with my license. And that I would still be considered as a RISK FACTOR. I do not for the life of think that this is fair, and as humiliating as this was I couldn't help but think I am labeled risk factor because I am XXXX American. How can I get Certegy to remove this negativity from my file so that if were my debit card again and try to write a check it will be accepted / not declined?","date_sent_to_company":"2019-07-30T22:43:20.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"35215","tags":null,"has_narrative":true,"complaint_id":"3323817","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Certegy Holdings, LLC","date_received":"2019-07-30T22:21:24.000Z","state":"AL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["And that I would still be considered as a <em>RISK</em> <em>FACTOR</em>. I do not for the life of think that this is fair, and as humiliating as this was I couldn't help but think I am labeled <em>risk</em> <em>factor</em> because I am XXXX American. How can I get Certegy to remove this negativity from my file so that if were my debit card again and try to write a check it will be accepted / not declined?"]},"sort":[19.059715,"3323817"]},{"_index":"complaint-public-v1","_id":"18491549","_score":19.056213,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"I am submitting this complaint regarding the consumer reporting agency that furnished information used in a credit denial dated XX/XX/year>. \n\nI am a Washington State consumer. On XX/XX/year>, I received a formal Statement of Credit Denial from XXXX XXXX, located at XXXX XXXX XXXX, XXXX, WI XXXX. The notice states that adverse action was taken based in whole or in part on information obtained from a consumer reporting agency. \n\nThe notice identifies Clarity Services , Inc. as the consumer reporting agency used and states that my credit score and key risk factors were derived from that report. However, the primary and dispositive reason cited for the denial is described as a lack of sufficient relevant account information at Experian. This same Experian-specific reference is also listed as a key factor affecting the credit score used in the decision.\n\nThis disclosure raises serious concerns regarding accuracy, completeness, attribution, and transparency under the Fair Credit Reporting Act. \n\nFirst, the adverse action notice issued by XXXX XXXX references Experian-specific deficiencies while identifying only XXXX XXXX XXXX XXXX XXXX XXXXXXXX consumer reporting agency relied upon. If Experian data was used directly, indirectly, merged, cross-referenced, or incorporated into the report or score furnished, that relationship was not clearly or fully disclosed. If Experian data was not used, then referencing Experian as the basis for denial is inaccurate and misleading. The notice does not explain how Experian-related information factored into the decision or which entity is responsible for the accuracy of that data. \n\nSecond, the stated reason lack of sufficient relevant account information at Experian is vague and non-specific. It does not identify what account information was allegedly missing, what category of information was reviewed, what time period was considered, or whether the issue relates to absence of data, disputed data, suppressed data, or negative data. As a consumer, I am unable to meaningfully understand, verify, or dispute the basis of the adverse action taken by XXXX XXXX using the information provided. \n\nThird, the notice fails to clearly identify the consumer report relied upon. It does not specify the report date, whether a single report or combined data sources were used, or the scope of information reviewed. Without this information, I can not determine what data was furnished to XXXX XXXX or whether it was accurate and complete at the time of use. \n\nFourth, a proprietary XXXX XXXX and key risk factors were used in the adverse decision, yet the disclosure does not explain the data inputs or reporting sources underlying that score. I am not requesting proprietary algorithms. I am requesting lawful transparency regarding the sources and scope of data used to generate the score that materially affected XXXX XXXX determination. \n\nXXXX, the notice asserts that I did not score sufficiently compared to other applicants, yet the comparative scoring reasons are left blank. This omission undermines the meaningfulness of the adverse action explanation and prevents me from understanding how XXXX XXXX reached its decision. \n\nXXXX, the disclosure does not clarify whether disputed, restricted, or recently corrected information was considered. If Experian-related data was under dispute, restricted, or otherwise limited at the time the information was furnished and relied upon by XXXX XXXX, that context is material and should have been disclosed. \n\nFinally, to the extent that Clarity Services XXXX XXXX operates as an affiliate, subsidiary, or data partner of Experian, the nature of that relationship and the flow of consumer data were not disclosed in a manner that allows me to identify which entity bears responsibility for accuracy, reinvestigation, and correction obligations. \n\nI am requesting that the CFPB require the consumer reporting agency involved to : XXXX. Identify all consumer reporting agencies, databases, affiliates, or data sources whose information was furnished, accessed, or relied upon in connection with XXXX XXXX adverse action. \nXXXX. Clarify whether Experian data was used directly or indirectly, and if so, explain how that data was incorporated. \nXXXX. Provide the date and scope of the consumer report and XXXX XXXX furnished to XXXX XXXX. \nXXXX. Describe with specificity what information was allegedly lacking or insufficient, including the accounts, categories, and reporting periods involved. \nXXXX. Verify the accuracy and completeness of the data furnished and confirm which entity is responsible for reinvestigation and correction. \nXXXX. Correct or remove any inaccurate, misleading, incomplete, or improperly attributed information. \n\nThis complaint is submitted in good faith for verification and compliance purposes only. It does not constitute an admission of the accuracy of the reported information or acceptance of the adverse determination. I am seeking lawful transparency, accuracy, and accountability as required under federal consumer protection laws. \n\nI request that all responses be provided in writing.","date_sent_to_company":"2026-01-06T08:43:10.000Z","issue":"Getting the loan","sub_product":"Installment loan","zip_code":"99208","tags":null,"has_narrative":true,"complaint_id":"18491549","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2026-01-06T08:33:17.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["It does not specify the report date, whether a single report or combined <em>data</em> sources were <em>used</em>, or the scope of information reviewed. Without this information, I can not determine what <em>data</em> was furnished to XXXX XXXX or whether it was accurate and complete at the time of <em>use</em>. \n\nFourth, a proprietary XXXX XXXX and key <em>risk</em> <em>factors</em> were <em>used</em> in the adverse decision, yet the disclosure does not explain the <em>data</em> inputs or reporting sources underlying that score."]},"sort":[19.056213,"18491549"]},{"_index":"complaint-public-v1","_id":"21313371","_score":18.650677,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"applied for a loan with Digital Federal Credit Union ( DCU ) ( Application XXXX XXXXXXXX ) and was denied. The adverse action reasons provided were vague and non-specific, including statements such as affordability risk, income deviation risk, and vehicle not consistent with income. \n\nThese explanations do not meet the requirements under the Equal Credit Opportunity Act ( 15 U.S.C. 1691 ( d ) ) and Regulation B ( 12 CFR 1002.9 ), which require specific and clear reasons for denial.\n\nThe creditor also referenced a DecisionScore : 483, which appears to be a proprietary internal scoring system, but failed to explain how this score was calculated or what specific factors led to the denial.\n\nAdditionally, the creditor cited income pattern risk, which suggests the use of third-party or algorithmic data that may be inaccurate or unverifiable, raising concerns under the Fair Credit Reporting Act ( 15 U.S.C. 1681e ( b ) ).\n\nI was not provided sufficient information to understand, verify, or correct the alleged issues, which is a violation of federal law.","date_sent_to_company":"2026-04-16T19:02:17.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"731XX","tags":null,"has_narrative":true,"complaint_id":"21313371","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FIRST TECHNOLOGY FEDERAL CREDIT UNION","date_received":"2026-04-16T18:55:25.000Z","state":"OK","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit denial"},"highlight":{"complaint_what_happened":["The creditor also referenced a DecisionScore : 483, which appears to be a proprietary internal scoring system, but failed to explain how this score was calculated or what specific <em>factors</em> led to the denial.\n\nAdditionally, the creditor cited income pattern <em>risk</em>, which suggests the <em>use</em> of third-party or algorithmic <em>data</em> that may be inaccurate or unverifiable, raising concerns under the Fair Credit Reporting Act ( 15 U.S.C. 1681e ( b ) )."]},"sort":[18.650677,"21313371"]},{"_index":"complaint-public-v1","_id":"3845214","_score":18.597403,"_source":{"product":"Debt collection","complaint_what_happened":"After verification process the outstanding balance on credit card is not valid and is miscellaneous debt. Credit card issued by the Wells Fargo bank was not sign in order to ensure that the business upholds and maintain security as promised in consumer Contract. In clear violation of consumer privacy acts. Without a signature verified on back of credit card, credit card can only be used by business as a form of identification. Stating otherwise will result in perjury. Risk factors and discrimination for at risk status. False and defamatory available if necessary.","date_sent_to_company":"2020-09-21T21:28:02.000Z","issue":"Attempts to collect debt not owed","sub_product":"Credit card debt","zip_code":"33145","tags":null,"has_narrative":true,"complaint_id":"3845214","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2020-09-14T19:19:21.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["Without a signature verified on back of credit card, credit card can only be <em>used</em> by business as a form of identification. Stating otherwise will result in perjury. <em>Risk</em> <em>factors</em> and discrimination for at <em>risk</em> status. False and defamatory available if necessary."]},"sort":[18.597403,"3845214"]},{"_index":"complaint-public-v1","_id":"1787554","_score":18.583965,"_source":{"product":"Bank account or service","complaint_what_happened":"Ca n't cash IRS refund check at any store, i.e. XXXX or XXXX. Contacted Certegy and it was useless. Said it was risk factors set up in the software. Now have no idea what to do. How is it possible that there is a risk factor in cashing an IRS check?","date_sent_to_company":"2016-02-19T16:26:16.000Z","issue":"Account opening, closing, or management","sub_product":"Other bank product/service","zip_code":"37122","tags":null,"has_narrative":true,"complaint_id":"1787554","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Fidelity National Information Services, Inc. (FNIS)","date_received":"2016-02-16T04:07:36.000Z","state":"TN","company_public_response":"Company chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Said it was <em>risk</em> <em>factors</em> set up in the software. Now have no idea what to do. How is it possible that there is a <em>risk</em> <em>factor</em> in cashing an IRS check?"]},"sort":[18.583965,"1787554"]},{"_index":"complaint-public-v1","_id":"4760896","_score":18.548244,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Experian have reported that I have used 20.29 % when it is 0.0 % of my credit limit and that is not true and i have them and they refuse to correct the information and the make my rating a risk factor. It is very important that my information is reported correctly.","date_sent_to_company":"2021-09-28T20:03:16.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"48235","tags":null,"has_narrative":true,"complaint_id":"4760896","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2021-09-28T19:45:18.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["Experian have reported that I have <em>used</em> 20.29 % when it is 0.0 % of my credit limit and that is not true and i have them and they refuse to correct the information and the make my rating a <em>risk</em> <em>factor</em>. It is very important that my information is reported correctly."]},"sort":[18.548244,"4760896"]},{"_index":"complaint-public-v1","_id":"1750010","_score":18.540546,"_source":{"product":"Other financial service","complaint_what_happened":"I am a XXXX Veteran. I purchased a money order from XXXX and did not use. Certegy has declined the transaction to return the money order and receive my money back. I purchased a money order for {$1000.00} but did not use it. When I tried to get a refund Certegy declined to allow XXXX to refund my money. I purchased a money order for {$1000.00} but did not use it. When I tried to get a refund Certegy declined to allow XXXX to refund my money. When I called and advised I had all the documentation used to purchase the money order they indicated that due to some XXXX risk factors they could not refund my money. The individual continued to repeat about risk factors that had nothing to do with my purchase considering I had the receipt, money order, money order receipt, drivers license. I was told that I needed to take it to another establishment to get my money and would have to pay whatever fees they would charge. This is consumer fraud. They should not be in the business if they refuse to honor the money order program as designed. Now I am stuck with a money order I can not use and the company refuses to refund my money.","date_sent_to_company":"2016-01-28T12:18:48.000Z","issue":"Fraud or scam","sub_product":"Money order","zip_code":"27609","tags":"Servicemember","has_narrative":true,"complaint_id":"1750010","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Fidelity National Information Services, Inc. (FNIS)","date_received":"2016-01-21T00:35:24.000Z","state":"NC","company_public_response":"Company chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["When I called and advised I had all the documentation <em>used</em> to purchase the money order they indicated that due to some XXXX <em>risk</em> <em>factors</em> they could not refund my money. The individual continued to repeat about <em>risk</em> <em>factors</em> that had nothing to do with my purchase considering I had the receipt, money order, money order receipt, drivers license. I was told that I needed to take it to another establishment to get my money and would have to pay whatever fees they would charge."]},"sort":[18.540546,"1750010"]},{"_index":"complaint-public-v1","_id":"6035850","_score":18.481731,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I had an account with Paypal since 2016 and my account was permanently limited due to unknown reasons. I contacted paypal to see wha the issue was and they stated that it was due to a risk factor and I am unable to utilize my account. The company would not tell me anything as to what a risk factor is.","date_sent_to_company":"2022-09-30T18:49:11.000Z","issue":"Managing, opening, or closing your mobile wallet account","sub_product":"Mobile or digital wallet","zip_code":"43607","tags":null,"has_narrative":true,"complaint_id":"6035850","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2022-09-30T18:37:49.000Z","state":"OH","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I contacted paypal to see wha the issue was and they stated that it was due to a <em>risk</em> <em>factor</em> and I am unable to utilize my account. The company would not tell me anything as to what a <em>risk</em> <em>factor</em> is."]},"sort":[18.481731,"6035850"]},{"_index":"complaint-public-v1","_id":"8191032","_score":18.46225,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"In the market for an auto loan. XXXX and found out people said this credit union has a very good auto loan rate, then I checked their website. After reviewing available information, such \" as low '' rates for specific terms and comparing with different products and other financial institutions, it appears they do have very good rates. As a result, I provided some basic financial and personal information for pre-qualified applications. Then the system returned many options indicating I was approved but all of them were far higher than the rate advertised. \n\nAfter calling them, I was informed that the rate was much higher than the expectation. Inquire about the reason, and get an \" industrial standard response \" that the rate is based on various factors ''. I expressed to him that I know my creditworthiness that my credit score meets the A+ tier for ( i would not say 100 % of the financial institution definition but at least 90 % of the financial institution definition ), no adverse record on my credit report, XXXX XXXX also considered low, credit utilization is low. I asked for an explanation of what could possibly prevent me from getting the lowest rate or any of the factor that i can expose them to higher risk. \nIf the bank implements risk-based pricing which utilizes the credit report, the score has captured tons of risk factors and covert to a score already. If their so-called \" other factors '' are part of the calculation of the credit score, it is like double counting or inconsistency since whatever the credit score model used has a unique algorithm to weigh different risk factors accordingly. Anyway, the loan officer told me that she does not have access to that information. \n\nThis appears to be an unethical business practice called \" bait and switch ''. And their practice further damages my credit score due to a soft pull or hard pull inquiry as I receive notification from other credit monitoring. I would really know what is the real cause so I can either correct it or stop the attempt with them","date_sent_to_company":"2024-01-21T08:33:30.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"91773","tags":null,"has_narrative":true,"complaint_id":"8191032","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PENTAGON FEDERAL CREDIT UNION","date_received":"2024-01-21T08:19:03.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Confusing or misleading advertising or marketing"},"highlight":{"complaint_what_happened":["I asked for an explanation of what could possibly prevent me from getting the lowest rate or any of the <em>factor</em> that i can expose them to higher <em>risk</em>. \nIf the bank implements <em>risk</em>-based pricing which utilizes the credit report, the score has captured tons of <em>risk</em> <em>factors</em> and covert to a score already."]},"sort":[18.46225,"8191032"]},{"_index":"complaint-public-v1","_id":"2669500","_score":18.35434,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Equifax did not properly secure my protected personal information from intrusion, such as through appropriate patching, 2-factor authentication at the point of service, segmentation of data, etc. As such, it appears my full name, Social Security numbers, birth date, addresses, and possibly driver license number is cross-matched to each other and in the hands of criminals who can use this data to breach any number of accounts in perpetuity such as my banking and financial data, medical data, legal complaints, political data, and any other number of sensitive accounts.\nFurther, I am unable to secure these accounts because they ask for the same personal information that is breached in order to verify my identity and approve a change.\nEquifax mishandled my information which has led to a breach that puts myself and millions of others at potential risk. I am extremely disappointed with how Equifax has handled reporting this breach. Very little was done to notify the public for nearly a month after the breach was detected. I received no email, letter, or phone call and instead had to discover it via social media.","date_sent_to_company":"2017-09-11T20:12:58.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"55014","tags":null,"has_narrative":true,"complaint_id":"2669500","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-09-11T19:57:34.000Z","state":"MN","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Equifax did not properly secure my protected personal information from intrusion, such as through appropriate patching, 2-<em>factor</em> authentication at the point of service, segmentation of <em>data</em>, etc."],"issue":["Improper <em>use</em> of your report"],"sub_issue":["Reporting company <em>used</em> your report improperly"]},"sort":[18.35434,"2669500"]},{"_index":"complaint-public-v1","_id":"5657639","_score":18.350803,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"This complaint concerns PayPal , Inc. and its policy of impounding and sequestering customer funds and converting the funds to its own use without advance notice to or permission from the customer. \n\nI have been a PayPal user for XXXX years, signing up for the service in XXXX, a mere XXXX years after PayPal was founded in XXXX on the advice of a friend who was then working for PayPal. \n\nDuring that XXXX  yearshundreds of transaction have passed through my account, including receipt of funds in amounts as large as {$20000.00} and more from my customers. \n\nIn XX/XX/XXXX PayPal instituted a policy of impounding and sequestering money from user accounts if it \" suspects '' that that a transaction may involve some sort of risk to PayPal. How it assesses that risk is a mystery. In its User Agreement under \" Holds, Limitations, and Reserves '', PayPal states : \" We may place a hold on payments sent to your PayPal account if, in our sole discretion, we believe that there may be a high level of risk associated with you, your PayPal account, or your transactions .... We make decisions about whether to place a payment hold based on a number of factors, including information available to us from both internal sources and third parties. '' Here is how it is done : Based on its risk assessment, PayPal decides on a maximum amount that may be paid into an account by an account-owner 's customer. Any amount over this maximum is seized and impounded for 21 days. While it is impounded, Paypal uses the money for its own account, as it admits in its User Agreement : \" PayPal ... combines your PayPal funds with the PayPal funds of other PayPal users and invests those funds in liquid investments .... PayPal owns the interest or other earnings on these investments. '' How is the risk determined? We don't know. PayPal indicates three factors it considers : - New sellers or sellers who have limited selling activity.\n\n- Payments for higher-risk categories like electronics or tickets.\n\n- Sellers who have performance issues, or a high rate of buyer dissatisfaction or disputes.\n\nBut other factors play a part. PayPal identifies these factors only as \" ... confidential criteria that are essential to our management of risk and the protection of PayPal, our customers and/or service providers. We may use proprietary fraud and risk modeling when assessing the risk associated with your PayPal account. '' I am a XXXX XXXX, not a high risk seller of electronics or tickets. I have been with PayPal for XXXX decades, so I am not a new seller with \" limited selling activity. '' I have never had a dispute with a customer that affected PayPal in any way in my entire history of dealing with PayPal. \n\nSo, if PayPal identified the complainant as involved in a \" high risk '' transaction, they there is an obvious problem with the criteria by which PayPal assesses risk, whatever that secret criteria may be. \n\nPayPal places the funds limit restriction of a user 's account without notice to the user or an opportunity to appeal the limit. The first time a user finds out that a funds limits has been imposed is when his funds have already been impounded. Then and only then does PayPal reveal that there is a funds limit and the amount of that limit. \n\nIn my case, the funds limit was {$5000.00} received in any one month. ( The term \" month '' is not defined or explained. I don't know if it measn a calendar month, an arbitrary 30-day period or some other period. ) I found out about it only after PayPal had seized and impounded nearly {$1000.00}. \n\nI use that money to pay subcontractors and vendors, so not having access to the sequestered funds can be a real burden, virtually ensuring that at least some of my payments will be late. \n\nHad I known about the {$5000.00} funds limit in advance, I would have made arrangements for payment other than PayPal. My bank uses XXXX which is cheaper than PayPal although a little more trouble to use.\n\nThe only option that PayPal gives me now is to go back to my customer and ask him to confirm to PayPal that the work he paid for is done and done satisfactorily. If I do this, PayPal says it will release the Impounded funds.\n\nOf course this request would immediately suggest to my customer that sometimes my work is not done or not done satisfactorily, otherwise why would PayPal be asking for such confirmation? This is not the sort of notion I wish to suggest to my customer, so I will not do anything so incredibly stupid.\n\nI respect the fact that PayPal needs to protect itself from unscrupulous users whose actions may costs PayPal money, but the company should do it the right way.\n\nFirst, it should notify users when a funds limit is placed on the user 's account and explain why it is being imposed. Not some general statement like \" we have determined that you may be a risk '', but the specific risk factors that lead to its decision. \n\nSecond, PayPal should institute an appeals process that permits a user to dispute the funds limit and provide information possibly unknown to PayPal that would suggest there is no substantial risk. No such process now exists. \n\nThe only option PayPal now offers is requesting that the funds limit be raised -- not removed -- just raised. I tried that and it does not work. I never heard back from PayPal regarding my request for a raise. \n\nThird, if PayPal is going to impound and use my money for its own account, it should be paying me interest on the impounded funds. \n\nWhen I asked for specifics about why a limitation was placed on my account since I have none of the risk factors identified by PayPal, a spokesperson for the company informed me that despite the absence of such factors, there was still the \" possibility '' of a problem with the transaction. \n\nOf course, there is a possibility. There is always a \" possibility. '' And if the true criteria is that there is may be \" possibility '' of a risk, then all PayPal user accounts should be funds-limited. They all have the \" possibility '' of risk. \n\nI will keep my PayPal account. It's handy for buying stuff from XXXX and the like, but I will NEVER AGAIN take a customer payment through the company. I get a better deal from XXXX with no possibility of a funds impoundment without prior notice.","date_sent_to_company":"2022-06-11T01:04:04.000Z","issue":"Managing, opening, or closing your mobile wallet account","sub_product":"Mobile or digital wallet","zip_code":"68502","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"5657639","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2022-06-10T23:06:42.000Z","state":"NE","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Third, if PayPal is going to impound and <em>use</em> my money for its own account, it should be paying me interest on the impounded funds. \n\nWhen I asked for specifics about why a limitation was placed on my account since I have none of the <em>risk</em> <em>factors</em> identified by PayPal, a spokesperson for the company informed me that despite the absence of such <em>factors</em>, there was still the \" possibility '' of a problem with the transaction. \n\nOf course, there is a possibility."]},"sort":[18.350803,"5657639"]},{"_index":"complaint-public-v1","_id":"8191132","_score":18.33265,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"This is the second time to encounter this similar issue. Check the Bank of America website for auto-loan rate, it shows as low as XXXX for a XXXX term and also indicates. the rate of \" as low '' does not include the relationship discount. \n\nSo I moved forward to submit a pre-qualified application. Later, I received an email to notify I was approved and asked me to call the loan officer. \n\nAfter calling them, I was informed that the rate was much higher than the expectation. Inquire about the reason, get an \" industrial standard response \" that the rate is based on the various factors ''. I further request what to do to get the best rate. The loan officer responded that if I increased the amount, the rate would decrease some. But it is still much higher than the advertisement rate. I further ask that if that take into consideration of relationship discount, the loan officer responded yes. \n\nI expressed to him that I know my creditworthiness that my credit score meets the A+ tier for ( i would not say 100 % of the financial institution definition but at least 90 % of the financial institution definition ), and I have bank with them more than a decade, never default, and currently platinum tier ( second from the top, top is diamond ) relationship, XXXX XXXX also considered low, and i don't what whatelse could prevent me from get the lowest rate or any of factor that i can expose them to higher risk. If the bank implements risk-based pricing which utilize the credit report, the score has captured tons of risk factors and covert to a score already. If their so-called \" other factors '' are part of the calculation of the credit score, it is like double counting or inconsistency since whatever the credit score model used has a unique algorithm to weight different risk factors accordingly. Anyway, the loan officer can't and didn't provide any further explanation or point out any specific reasons that I could expose them to higher risk from the record on his end. \nThis appears to be an unethical business practice called \" bait and switch ''. And their practice further damages my credit score due to a soft pull or hard pull inquiry as I receive notification from other credit monitoring. I would really know what is the real cause so I can either correct it or stop the attempt with them","date_sent_to_company":"2024-01-21T08:18:21.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"91773","tags":null,"has_narrative":true,"complaint_id":"8191132","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2024-01-21T07:37:37.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Confusing or misleading advertising or marketing"},"highlight":{"complaint_what_happened":["If the bank implements <em>risk</em>-based pricing which utilize the credit report, the score has captured tons of <em>risk</em> <em>factors</em> and covert to a score already. If their so-called \" other <em>factors</em> '' are part of the calculation of the credit score, it is like double counting or inconsistency since whatever the credit score model <em>used</em> has a unique algorithm to weight different <em>risk</em> <em>factors</em> accordingly."]},"sort":[18.33265,"8191132"]},{"_index":"complaint-public-v1","_id":"17875203","_score":18.219528,"_source":{"product":"Credit card","complaint_what_happened":"My credit card company recently lowered my credit limit claiming my credit score had dropped. This explanation is not accurate. My credit score is the same as it was when I was originally approved for this credit card, and my payment history has not changed.\n\nThe reduction of my credit limit caused my utilization to increase, which then resulted in my credit score dropping slightly AFTER the limit was reduced. This created harm to my credit profile that was directly caused by the companys decision, not my credit behavior. \n\nI believe this action was unjustified and based on inaccurate or misleading information. I was not provided with a clear, specific explanation or supporting data to justify the decrease. \n\nI am requesting : A full written explanation of the exact factors and credit data used to justify this decision Reconsideration and restoration of my original credit limit Confirmation of whether the decision was based on internal risk assessment or external credit reporting data I am filing this complaint because the companys actions negatively impacted my credit standing without valid cause or transparency.","date_sent_to_company":"2025-12-09T14:36:01.000Z","issue":"Trouble using your card","sub_product":"General-purpose credit card or charge card","zip_code":"60004","tags":null,"has_narrative":true,"complaint_id":"17875203","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Prosper Marketplace, Inc.","date_received":"2025-11-21T02:46:45.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company won't increase or decrease your credit limit"},"highlight":{"complaint_what_happened":["I am requesting : A full written explanation of the exact <em>factors</em> and credit <em>data</em> <em>used</em> to justify this decision Reconsideration and restoration of my original credit limit Confirmation of whether the decision was based on internal <em>risk</em> assessment or external credit reporting <em>data</em> I am filing this complaint because the companys actions negatively impacted my credit standing without valid cause or transparency."]},"sort":[18.219528,"17875203"]},{"_index":"complaint-public-v1","_id":"5222639","_score":18.216543,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have an obvious duplicate hard inquiry on my account. It is from the same company, XXXX XXXX, on the same day. I've requested removal via dispute and TransUnion will not open the dispute without the XXXX opening it. I find this to be against the FCRA dispute standards. Additionally, if these companies are responsible for creating complex algorithms to detect credit risk, they should be capable of suppressing obvious duplicate data. I shouldn't have to do anything as this agency which has been tasked with accurately detecting credit risk should be able to identify obvious duplicate data. On my XXXX XXXX report, the same inquiry shows XXXX  times and is one of the factors that is showing as a problem on my credit report because instead of XXXX inquiries it looks like I have XXXX.","date_sent_to_company":"2022-02-15T17:27:31.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"80128","tags":null,"has_narrative":true,"complaint_id":"5222639","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-02-15T17:18:29.000Z","state":"CO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Old information reappears or never goes away"},"highlight":{"complaint_what_happened":["Additionally, if these companies are responsible for creating complex algorithms to detect credit <em>risk</em>, they should be capable of suppressing obvious duplicate <em>data</em>. I shouldn't have to do anything as this agency which has been tasked with accurately detecting credit <em>risk</em> should be able to identify obvious duplicate <em>data</em>."]},"sort":[18.216543,"5222639"]},{"_index":"complaint-public-v1","_id":"3127934","_score":18.148392,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Both XXXX  and Transunion are reporting incorrect information to financial institutions.They are reporting adverse factors adversely affected my credit scores that include serious deliquency and Transunion also includes time since delinquency is too recent or unknown. This has been reported to 3 different financial institutions this year. After each time I contact both agencies, I am told there are no delinquencies on my credit report. They deny supplying the adverse factors. On XX/XX/2018 I called Transunion to dispute the reporting of a serious delinquency affecting my credit score and was told that I had no delinquencies reported? 3 of my  credit cards use Transunion for the FICO score with the statement : The score was based on Transunion data and the key factors provided. 1. Serious delinquency - Fico Scores consider the presence of serious delinquency ( very late payment ) on person 's credit report as a powerful predictor of future payment risk. \nThe problem is I have never had delinquencies plus none shows up on my credit report, so even lawyers who help repair credit can not help since it does not appear on my credit report. I am at a loss at how to get these two agencies to stop from sharing false information as it is hurting my credit. I am praying that this complaint will help to get them to correct this problem. XXXX  is the only agency who shows my correct credit record ... never late.","date_sent_to_company":"2019-01-18T07:08:35.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"19355","tags":null,"has_narrative":true,"complaint_id":"3127934","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2019-01-18T01:38:02.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["3 of my  credit cards <em>use</em> Transunion for the FICO score with the statement : The score was based on Transunion <em>data</em> and the key <em>factors</em> provided. 1. Serious delinquency - Fico Scores consider the presence of serious delinquency ( very late payment ) on person 's credit report as a powerful predictor of future payment <em>risk</em>."]},"sort":[18.148392,"3127934"]},{"_index":"complaint-public-v1","_id":"18322004","_score":18.140034,"_source":{"product":"Credit card","complaint_what_happened":"This complaint concerns Comenity Banks unlawful denial of credit, improper reliance on an alternative consumer reporting agency ( XXXX / XXXX ), and failure to comply with federal credit decision, disclosure, and consumer protection laws. \nOn or about XX/XX/XXXX, I received a written denial of my XXXX XXXX credit application stating the sole reason : Insufficient XXXX Risk Score. \nThis denial constitutes multiple violations of federal law, including : Failure to provide a legally sufficient adverse action notice Improper use of alternative consumer reporting data without required disclosures Procedural discrimination under the Equal Credit Opportunity Act ( ECOA ) Violations of the Fair Credit Reporting Act ( FCRA ) Unfair, deceptive, and abusive acts under the Consumer Financial Protection Act ( UDAAP ) The denial caused measurable credit harm, including an inquiry, reputational injury, and loss of access to credit. \nII. FACTUAL BACKGROUND I applied for a XXXX XXXX retail credit account issued by Comenity Bank My application was denied The only reason provided was Insufficient XXXX Risk Score No meaningful explanation of factors was provided No description of how the score was calculated was disclosed No clear identification of the nature of the consumer report was provided No individualized underwriting analysis was evident The decision relied on alternative consumer data, not traditional credit metrics III. VIOLATIONS OF FEDERAL LAW 1. VIOLATION OF THE EQUAL CREDIT OPPORTUNITY ACT ( ECOA ) 15 U.S.C. 1691 ( d ) 12 CFR 1002.9 ( Regulation B Adverse Action Notices ) A creditor must provide specific, understandable reasons for denying credit.\n\nComenity Bank failed because : Insufficient XXXX Risk Score is not a specific reason It does not identify the actual factors leading to denial It prevents the consumer from correcting or disputing the basis of the decision It conceals the underwriting criteria used Case Law : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX XXXX. XXXX ) XXXXXXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX ( XXXX XXXX. XXXX ) Courts consistently hold that generic, opaque reasons violate ECOA.\n\nThis constitutes procedural discrimination, which ECOA explicitly prohibits.\n\n2. IMPROPER USE OF ALTERNATIVE CONSUMER REPORTING DATA 15 U.S.C. 1681 ( FCRA ) CFPB Guidance on Alternative Data XXXX / XXXX is a consumer reporting agency under FCRA.\n\nComenity Bank : Used alternative data to deny credit Failed to explain the nature of that data Failed to disclose how the score affected the decision Failed to provide meaningful dispute instructions This violates : 15 U.S.C. 1681m ( a ) disclosure requirements 15 U.S.C. 1681e ( b ) requirement to use reasonable procedures for accuracy CFPB has explicitly warned that reliance on opaque alternative data without transparency is unlawful.\n\n3. FAIR CREDIT REPORTING ACT VIOLATIONS 15 U.S.C. 1681s-2 ( a ) & ( b ) Because the denial relied on consumer reporting data : Any inquiry or internal reporting tied to this denial must be accurate If the underwriting process itself was defective, the inquiry is unjustified The consumer must be given a meaningful opportunity to dispute the data Case Law : XXXX XXXX XXXXXXXX XXXX XXXXXXXX, XXXX XXXX XXXX ( XXXX XXXX. XXXX ) XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX, XXXX XXXX XXXX ( XXXXXXXX XXXX  XXXX ) 4. UNFAIR, DECEPTIVE, AND ABUSIVE ACTS ( UDAAP ) 12 U.S.C. 55315536 Comenity Bank engaged in UDAAP by : Using an opaque risk score without explanation Denying credit without transparency Preventing meaningful consumer recourse Relying on undisclosed internal thresholds Causing unavoidable consumer harm This is precisely the conduct the CFPB is charged with stopping.\n\nIV. HARM CAUSED As a direct result of these violations, I suffered : Damage to my credit profile Loss of access to credit A hard inquiry tied to an unlawful decision Financial and reputational harm Emotional distress and administrative burden These damages are foreseeable and compensable.\n\nV. RELIEF REQUESTED I request that the CFPB require Comenity Bank to : Remove any inquiry or adverse reporting related to this denial Provide a corrected, legally compliant adverse action notice Disclose the specific factors used from XXXX Reevaluate my application using transparent, lawful underwriting Cease reliance on opaque alternative scoring without full disclosure Implement corrective compliance measures Provide restitution where authorized under 12 U.S.C. 5565 VI. CFPB DUTY TO ACT Under 12 U.S.C. 5531, 5536, and 5565, the CFPB is required to : Investigate Enforce Correct Penalize where appropriate Failure to act would undermine the Bureaus statutory mandate to prevent unfair and discriminatory credit practices.\n\nVII. CONCLUSION Comenity Banks denial of my XXXX XXXX application was not lawful, not transparent, and not compliant with federal consumer credit law. \nThis complaint is submitted for immediate regulatory review and enforcement.","date_sent_to_company":"2025-12-27T22:03:07.000Z","issue":"Getting a credit card","sub_product":"Store credit card","zip_code":"14094","tags":"Servicemember","has_narrative":true,"complaint_id":"18322004","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bread Financial Holdings, Inc.","date_received":"2025-12-27T21:59:14.000Z","state":"NY","company_public_response":null,"sub_issue":"Application denied"},"highlight":{"complaint_what_happened":["IMPROPER <em>USE</em> OF ALTERNATIVE CONSUMER REPORTING <em>DATA</em> 15 U.S.C. 1681 ( FCRA ) CFPB Guidance on Alternative <em>Data</em> XXXX / XXXX is a consumer reporting agency under FCRA."]},"sort":[18.140034,"18322004"]},{"_index":"complaint-public-v1","_id":"3127933","_score":18.096928,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Both Experian and XXXX are reporting incorrect information to financial institutions.They are reporting adverse factors adversely affected my credit scores that include serious deliquency and XXXX also includes time since delinquency is too recent or unknown. This has been reported to 3 different financial institutions this year. After each time I contact both agencies, I am told there are no delinquencies on my credit report. They deny supplying the adverse factors. On XX/XX/2018 I called XXXX  to dispute the reporting of a serious delinquency affecting my credit score and was told that I had no delinquencies reported? 3 of my credit cards use XXXX for the FICO score with the statement : The score was based on XXXX data and the key factors provided. 1. Serious delinquency - Fico Scores consider the presence of serious delinquency ( very late payment ) on person 's credit report as a powerful predictor of future payment risk. \nThe problem is I have never had delinquencies plus none shows up on my credit report, so even lawyers who help repair credit can not help since it does not appear on my credit report. I am at a loss at how to get these two agencies to stop from sharing false information as it is hurting my credit. I am praying that this complaint will help to get them to correct this problem. XXXX is the only agency who shows my correct credit record ... never late.","date_sent_to_company":"2019-01-18T07:08:45.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"19355","tags":null,"has_narrative":true,"complaint_id":"3127933","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2019-01-18T02:08:42.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["3 of my credit cards <em>use</em> XXXX for the FICO score with the statement : The score was based on XXXX <em>data</em> and the key <em>factors</em> provided. 1. Serious delinquency - Fico Scores consider the presence of serious delinquency ( very late payment ) on person 's credit report as a powerful predictor of future payment <em>risk</em>. \nThe problem is I have never had delinquencies plus none shows up on my credit report, so even lawyers who help repair credit can not help since it does not appear on my credit report."]},"sort":[18.096928,"3127933"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":3190251,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":0,"key_as_string":"false","doc_count":1973421},{"key":1,"key_as_string":"true","doc_count":1216830}]}},"product":{"doc_count":1216830,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":610237,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":605250},{"key":"Other 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