{"took":763,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":424798,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"14222818","_score":39.10707,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"LEXIS NEXIS recently suffered a major data breach including consumers ' names and SS numbers. Soon after I discovered incorrect information on my credit report. Records show that XXXX XXXX submitted consumer information to multiple lenders without permission. Data broker giant LexisNexis Risk Solutions, a Georgia-based American data analytics company XXXX has revealed that attackers stole the personal information of over XXXX individuals in a XXXX breach. As disclosed in data breach notifications sent to affected people starting XX/XX/XXXX, LexisNexis was informed on XX/XX/XXXX that some of its data had been stolen from XXXX by an unknown threat actor using a compromised company account. Quote : \" On XXXX, we learned that on XXXX, an unauthorized third party acquired certain LNRS data from a third-party platform used for software development. ''","date_sent_to_company":"2025-06-22T03:17:18.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"223XX","tags":null,"has_narrative":true,"complaint_id":"14222818","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2025-06-22T03:10:03.000Z","state":"VA","company_public_response":null,"sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["LEXIS NEXIS recently suffered a major <em>data</em> breach including consumers ' names and SS numbers. Soon after I discovered incorrect information on my credit report. Records show that XXXX XXXX submitted consumer information to multiple lenders without permission. <em>Data</em> broker giant LexisNexis <em>Risk</em> Solutions, a <em>Georgia-based</em> <em>American</em> <em>data</em> <em>analytics</em> company XXXX has revealed that attackers stole the personal information of over XXXX individuals in a XXXX breach."]},"sort":[39.10707,"14222818"]},{"_index":"complaint-public-v1","_id":"1817443","_score":23.144344,"_source":{"product":"Credit reporting","complaint_what_happened":"This is the second time I file a complaint against Lexis Nexis Risk & Information Analytics Group Inc. \nI received an adverse action notice from XXXX regarding a recent credit check. They provide the name of the credit reporting agency, Lexis Nexis Risk & Information Analytics Group Inc., as the agency that can provide me with my free credit report. They state that I have 60 days to obtain the report from the date provided on notice, XXXX XXXX, 2016. \nUpon contacting LexisNexis Risk & Information Analytics Group Inc., I was asked to have my social security number, date of birth, zip code, address number, and phone number ready. I provided my social security number to the automated system and the automated system stated that the social security number provided was not able to be verified. I called the number provided, ( XXXX ) XXXX, a second time and received the same message. \nThe contact information provided for LexisNexis Risk & Information Analytics Group Inc. is the following : LexisNexis Risk & Information Analytics Group Inc. \nXXXX XXXX XXXX XXXX, GA XXXX ( XXXX ) XXXX I have attached my driver 's license with both my maiden name and married name. \nI have included my social security cards, XXXX with my maiden name and the other with my married name. \nI also included a copy of my most recent utility bill with my maiden name and current address. \nI included a copy of my banking statement with my current address. \nFinally, I attached a copy of the adverse action notice received.","date_sent_to_company":"2016-03-06T21:59:51.000Z","issue":"Unable to get credit report/credit score","sub_product":null,"zip_code":"88005","tags":null,"has_narrative":true,"complaint_id":"1817443","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2016-03-06T21:59:51.000Z","state":"NM","company_public_response":null,"sub_issue":"Problem getting report or credit score"},"highlight":{"complaint_what_happened":["This is the second time I file a complaint against Lexis Nexis <em>Risk</em> & Information <em>Analytics</em> Group Inc. \nI received an adverse action notice from XXXX regarding a recent credit check. They provide the name of the credit reporting agency, Lexis Nexis <em>Risk</em> & Information <em>Analytics</em> Group Inc., as the agency that can provide me with my free credit report. They state that I have 60 days to obtain the report from the date provided on notice, XXXX XXXX, 2016."]},"sort":[23.144344,"1817443"]},{"_index":"complaint-public-v1","_id":"2917662","_score":21.089314,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On XX/XX/XXXX my grandmother XXXX unexpectedly due to a XXXX XXXX at the same time that her husband, an American Express cardholder, was recovering in the hospital from XXXX XXXX. I was notified and upon receiving the news drove from my location in the Great Lakes region to the Southwest a total distance of around 2000 miles in each direction. I believe that I notified American Express of my travel so that I would not be locked out of either of my American Express charge cards. \n\nMy monthly payment became due on XX/XX/XXXX, however due to my mitigating circumstances I was not able to make the payment on-time. Around XX/XX/XXXX I I received a phone call from American Express inquiring as to why my payment was late. I informed them that Id just lost one grandparent and that the other grandparent was not doing well in the hospital with recovery. I also informed them that because of the way my accounts are set up for ACH transaction between my checking accounts, I wouldnt be able to transfer money for another week and a half, due to the way in which my employer was depositing my compensation over the holiday period. \n\nThe American Express representative informed me that she needed to schedule a payment by XX/XX/XXXX so that my relationship with American Express was not adversely impacted. I told her that the money would not be in my account by that time she was persistent. She cajoled me into authorizing the transactions to maintain my relationship with American Express. I asked the representative whether I would be able to wire a payment to American Express if the payment was returned and whether I would be able to wire additional payments if I faced another emergency situation that took me away from my banking institutions. \n\nShe gave me the bank wire routing number : XXXX. Additionally, she gave me an account number that corresponded to my American Express account. The related address for the bank wire was XXXX XXXX American Express XXXX XXXX XXXX XXXX XXXX, XXXX XXXX NY XXXX I authorized a wire transfer on XX/XX/XXXX from my brokerage account with XXXX XXXX to the American Express wire account as identified above. Within an hour of authorizing the wire, I was notified by XXXX XXXX that the wire had been processed, and received a subsequent notification from the Department of Treasury that my wire payment had cleared the Federal Reserve. American Express lost the bank wire payment. \n\nOn XX/XX/XXXX I contacted both XXXX XXXX and American Express inquiring the status of the wire. XXXX XXXX again confirmed that the wire transfer had been sent and received by American Express. However, when I contacted American Express, American Express had no record of having received the payment. \n\nAfter returning to the Great Lakes region on XX/XX/XXXX, I again called American Express. I inquired about the status of the wire payment. American Express again indicated that they had no record of receiving the wire payment. The call was concluded. I called again a few days later, informed the representative about the situation and my concern. In particular, I asked the representative how this situation would be handled with the bank, since there was a transaction history from XXXX XXXX and the Federal Reserve indicating that American Express had received a wire payment for XX/XX/XXXX on XX/XX/XXXX. \n\nThe representative I spoke with deflected stating that even though American Express lost the payment, my concern should be with the XX/XX/XXXX payment that was now due. I asked the representative how or even why I should be responsible for a XX/XX/XXXX payment, if the bank had already lost my XX/XX/XXXX payment had had not offered to compensate me for the two-thousand dollar loss. It took two additional representatives, all of whom were based in XXXX, to even offer to file an investigation regarding the lost XX/XX/XXXX payment. \n\nOnce I was satisfied that the lost payment was being investigated I remitted the XX/XX/XXXX payment this took place around XX/XX/XXXX in the amount of XXXX. Shortly thereafter, the lost XX/XX/XXXX payment was found but applied retroactively with a data of XX/XX/XXXX, instead of the XX/XX/XXXX. \n\nOn XX/XX/XXXX I paid an additional XXXX dollars to cover the XX/XX/XXXX payment. On XX/XX/XXXX I paid an additional XXXX dollars. On XX/XX/XXXX I paid an additional XXXX dollars. On XX/XX/XXXX I paid an additional XXXX dollars. On XX/XX/XXXX I paid an additional XXXX dollars. Over the sum total of the payments made to my American Express account totaled around XXXX dollars, which was in excess of my minimum payment obligations including both my pay over time and charge balance from the period of XX/XX/XXXX thru XX/XX/XXXX. Yet American Express marked my payments since XX/XX/XXXX as Late. \n\nIn early XX/XX/XXXX American express contacted me indicating that a XX/XX/XXXX payment had been returned and as such my account was under Financial Review. I asked the representative what the impact of the review might be and he stated it could be a downgrade in risk exposure ( line of credit ) and or a cancellation of the card. My risk exposure limit was reduced after the financial review, after Id made a XXXX dollar payment. In this instance the risk exposure limit was lowered beyond the current balance of the card, making the card unusable until I made a subsequent payment. American Express subsequently canceled not only the card referenced here, but my additional elite status card a week later. \n\nAccording to American Express own analytics, my monthly spending for the period of XX/XX/XXXX thru XX/XX/XXXX was below the level over the previous year. In fact, it was only around half of the previous year. Furthermore, my six month statement balance was reduced over a six-month period from at the risk exposure limit to approximately five ( 5 ) thousand dollars below the risk exposure limit. Despite this pattern of maintaining my financial obligations and conducting myself in accordance with responsible lending, American Express stated that the reason my accounts had been canceled was because of financial review and the fact that Id been late for ALL months in the past five ( 5 ) consecutive months. When I asked the Representative how the review was conducted and who within the Responsible Lending area had conducted the review, the representative explained to me that the process was conducted by a machine and that no individual had actually reviewed the file. \n\nUpon being transferred to a Responsible Lending team in XXXX, I was told that unless I agreed to ACH transactions for the XX/XX/XXXX payment, the same system that deemed me to be a risk to American Express for lending was subject to send my accounts for external collection. I inquired about the amount the bank would be trying to collect on the representative couldnt tell me. When I asked why the bank would seek to collect BEFORE considering the outstanding balance to be a loss and charging-off the balance, the representative could not answer. After speaking with a supervisor, the representative returned stating that the process the bank uses to collect funds is at their discretion. \n\nMy payments were in excess of my obligations per my statements from XX/XX/XXXX thru XX/XX/XXXX. Furthermore, my charging history was below what it was for the same period a year prior. And, my average balance for each month from the period of XX/XX/XXXX thru XX/XX/XXXX was below 2000 dollars per month with the exception of XX/XX/XXXX. In fact, my overall spending on the card over the aforementioned period was similar to the spending habits when I first obtained the card nearly four years ago. Yet, American express continued to bill me in excess of 2000 dollars for those particular months. \n\nAmerican Express Therefore, it would appear that America Express ' back-end analytics target members in a way that maximizes their profit while minimizing their risk exposure by purposely targeting accounts for closure. American Express ' analytics system seems to rely on the assumption that a member with a non-zero pay-over-time balance would be incapable of paying the balance in full at time of cancellation. The scheme appears to be such that if a pay over time balance exists on the account, under any indication of an inability to pay, the analytics system will close the accounts, such that no future charges may be made, but future profits can be made because there exists a nonzero pay-over-time balance on the account. Furthermore, the analytics system also seems to reduce risk exposure limits below a certain amount that makes the card unusalbe immediately after payments have been applied to the account to meet alleged outstanding payment obligations. \n\nOverall, I lost my grandmother, an American Express card member. At the same time I nearly lost her husband, my grandfather, also an American Express card member for over three decades. The only reason I even have an American Express card is because I saw them with theirs and the presumed success it embodied, and what I thought was a quality banking institution with good customer service. Unfortunately, despite attempting to maintain a good relationship with American Express, I have been penalized for bank transfer errors, payment accounting errors, and insensitive representatives seeking to schedule a payment during a time of grieving and loss. In essence, I got trapped in between accounting irregularities, computer bugs, and poor customer service that is outsourced to XXXX. \n\nThe sad thing is that when I told my grandfather about the experience I had, my grandfathers response was that he, again a card member for decades, had been subject to similar experiences such that while he still has the card, he no longer uses it.","date_sent_to_company":"2018-05-25T20:01:53.000Z","issue":"Problem when making payments","sub_product":"General-purpose credit card or charge card","zip_code":"48108","tags":null,"has_narrative":true,"complaint_id":"2917662","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2018-05-25T18:38:38.000Z","state":"MI","company_public_response":null,"sub_issue":"Problem during payment process"},"highlight":{"complaint_what_happened":["Yet, <em>American</em> express continued to bill me in excess of 2000 dollars for those particular months. \n\n<em>American</em> Express Therefore, it would appear that <em>America</em> Express ' back-end <em>analytics</em> target members in a way that maximizes their profit while minimizing their <em>risk</em> exposure by purposely targeting accounts for closure."],"company":["<em>AMERICAN</em> EXPRESS COMPANY"]},"sort":[21.089314,"2917662"]},{"_index":"complaint-public-v1","_id":"4276726","_score":19.838272,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/XXXX my parked car was hit by another driver. We went through the claim and everything was settled by the driver 's insurance. \n\nHowever, when my insurance renewal comes up, the insurance company informed that a clue report generated by LexisNexis shows that there is at fault accident and suggested that i need to corrected with Lexis Nexis. \n\nI have contacted Lexis Nexis and provided the police report in addition to the check sent by the driver insurance. However, Lexis Nexis is refusing to correct this mistake. \n\nLexisNexis failed to update its records especially during this time, despite being sued many times over the years for the same reasons. ( Adams v. LexisNexis Risk & Info. Analytics Grp., Inc. , 2010 WL 1931135, at *9 ( D.N.J. May 12, 2010 ) ( denying LexisNexiss motion for judgment on the pleadings ) ; Berry v. LexisNexis Risk & Info. Analytics Grp., Inc. , 2014 WL 4403524, at *1 ( E.D. Va. Sept. 5, 2014 ), aff 'd sub nom. Berryv. Schulman, 807 F.3d 600 ( 4th Cir. 2015 ).\n\nWe urge Consumer Financial Protection Bureau to revoke Lexis Nexis license to store and sale consumer data as it has proven again that it doesn't adhere to the Fair Credit Reporting Act, 15 U.S.C. 1681, et seq Consumer Number : XXXX Case Number:XXXX Thank you very much","date_sent_to_company":"2021-04-07T06:41:32.000Z","issue":"Problem with a company's investigation into an existing issue","sub_product":"Other personal consumer report","zip_code":"662XX","tags":"Older American","has_narrative":true,"complaint_id":"4276726","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2021-04-07T02:13:38.000Z","state":"KS","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["LexisNexis <em>Risk</em> & Info. <em>Analytics</em> Grp., Inc. , 2010 WL 1931135, at *9 ( D.N.J. May 12, 2010 ) ( denying LexisNexiss motion for judgment on the pleadings ) ; Berry v. LexisNexis <em>Risk</em> & Info. <em>Analytics</em> Grp., Inc. , 2014 WL 4403524, at *1 ( E.D. Va. Sept. 5, 2014 ), aff 'd sub nom. Berryv. Schulman, 807 F.3d 600 ( 4th Cir. 2015 )."]},"sort":[19.838272,"4276726"]},{"_index":"complaint-public-v1","_id":"17093541","_score":19.482788,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am submitting this complaint against XXXX and any related XXXX  consumer reporting or data analytics subsidiaries because I am a documented victim of identity theft, and fraudulent credit accounts continue to circulate through consumer reporting systems despite my providing extensive proof of identity theft and data compromise. \n\n\nMultiple fraudulent credit accounts were opened in my name without my knowledge or consent. These accounts are not mine. Those accounts are XXXX XXXX XXXX XXXX  and XXXX, which have been identified as ID theft. \n\nCoreLogic and its related entities are maintaining, distributing, or reselling inaccurate and fraudulent information about me, including identity theft tradelines and related inquiries, to lenders and other users. CoreLogic operates as a consumer reporting agency and data broker, and I understand it supplies merged credit reports, tenant and risk reports, and other consumer files to mortgage lenders and financial institutions.","date_sent_to_company":"2025-11-07T22:14:51.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"29340","tags":"Servicemember","has_narrative":true,"complaint_id":"17093541","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2025-11-07T22:14:23.000Z","state":"SC","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["CoreLogic operates as a consumer reporting agency and <em>data</em> broker, and I understand it supplies merged credit reports, tenant and <em>risk</em> reports, and other consumer files to mortgage lenders and financial institutions."]},"sort":[19.482788,"17093541"]},{"_index":"complaint-public-v1","_id":"14222974","_score":19.47192,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX XXXX recently suffered a major data breach including consumers ' names and SS numbers. Soon after I discovered incorrect information on my credit report. Records show that XXXX XXXX submitted consumer information to multiple lenders without permission. Data broker giant XXXX XXXX XXXX, a XXXXbased American data analytics company XXXX has revealed that attackers stole the personal information of over XXXX individuals in a XXXX breach. As disclosed in data breach notifications sent to affected people starting XX/XX/XXXX, XXXX was informed on XX/XX/XXXX that some of its data had been stolen from XXXX by an unknown threat actor using a compromised company account. Quote : \" On XXXX, we learned that on XXXX, an unauthorized third party acquired certain XXXX data from a third-party platform used for software development. ''","date_sent_to_company":"2025-10-09T13:51:29.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"223XX","tags":null,"has_narrative":true,"complaint_id":"14222974","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Global Lending Services LLC","date_received":"2025-06-22T03:16:51.000Z","state":"VA","company_public_response":null,"sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["XXXX XXXX recently suffered a major <em>data</em> breach including consumers ' names and SS numbers. Soon after I discovered incorrect information on my credit report. Records show that XXXX XXXX submitted consumer information to multiple lenders without permission. <em>Data</em> broker giant XXXX XXXX XXXX, a XXXXbased <em>American</em> <em>data</em> <em>analytics</em> company XXXX has revealed that attackers stole the personal information of over XXXX individuals in a XXXX breach."]},"sort":[19.47192,"14222974"]},{"_index":"complaint-public-v1","_id":"17093715","_score":19.394402,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am submitting this complaint against CoreLogic and any related CoreLogic consumer reporting or data analytics subsidiaries because I am a documented victim of identity theft, and fraudulent credit accounts continue to circulate through consumer reporting systems despite my providing extensive proof of identity theft and data compromise. \n\n\nMultiple fraudulent credit accounts were opened in my name without my knowledge or consent. These accounts are not mine. Those accounts are XXXXXXXX XXXX XXXX XXXX XXXX XXXX, which have been identified as ID theft.\n\nCoreLogic and its related entities are maintaining, distributing, or reselling inaccurate and fraudulent information about me, including identity theft tradelines and related inquiries, to lenders and other users. CoreLogic operates as a consumer reporting agency and data broker, and I understand it supplies merged credit reports, tenant and risk reports, and other consumer files to mortgage lenders and financial institutions.","date_sent_to_company":"2025-11-07T22:14:49.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"29340","tags":"Servicemember","has_narrative":true,"complaint_id":"17093715","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CORELOGIC INC","date_received":"2025-11-07T21:57:57.000Z","state":"SC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["CoreLogic operates as a consumer reporting agency and <em>data</em> broker, and I understand it supplies merged credit reports, tenant and <em>risk</em> reports, and other consumer files to mortgage lenders and financial institutions."]},"sort":[19.394402,"17093715"]},{"_index":"complaint-public-v1","_id":"3444565","_score":19.301712,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I discovered two weeks ago that Lexisnexis -- as part of the Risk Solutions part of their company -- had a report on me that includes information about another woman with the same first and last name, but different middle initial and different social security number. This woman 's financial information is negative and I am in the process of trying to complete a financial arrangement which this information is blocking. I called Lexisnexis to dispute the information. The person I talked to was able to determine the problem by a simple visual examination of the data but said the dispute process would take 30 days. I asked that it be expedited. \n\nI should point out that none of the information in the Lexisnexis data base is in any of the reports from the credit reporting agencies, like XXXX. \n\nMy immediate concern is the difficulty the inaccuracies are causing me. But in the course of my discussion with the Lexisnexis representative I became alarmed about the quality of Lexisnexis information in general. I was told that the data collection depends on first and last name only ; it isn't even sophisticated enough to take different middle names into account -- much less, apparently, social security numbers. Lexisnexis Risk Solutions describes the product as providing 'powerful analytics tools and targeted solutions that support more informed, more effective decisions '. Nothing about my situation supports this description.","date_sent_to_company":"2019-11-20T16:04:53.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"945XX","tags":"Older American","has_narrative":true,"complaint_id":"3444565","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2019-11-20T15:31:22.000Z","state":"CA","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["I was told that the <em>data</em> collection depends on first and last name only ; it isn't even sophisticated enough to take different middle names into account -- much less, apparently, social security numbers. Lexisnexis <em>Risk</em> Solutions describes the product as providing 'powerful <em>analytics</em> tools and targeted solutions that support more informed, more effective decisions '. Nothing about my situation supports this description."]},"sort":[19.301712,"3444565"]},{"_index":"complaint-public-v1","_id":"2224932","_score":18.756832,"_source":{"product":"Credit card","complaint_what_happened":"My wife and I share a Discover Credit Card account. We were both at a XXXX, when I began to receive alerts of purchases being made on our Discover Card at stores near our zip code. Many of the stores were merchants and store locations we have never visited. I used my Discover app to \" Freeze '' my card and immediately called Discover to report the fraudulent activity. The representative explained they would investigate the purchases, but assured us the activity was now blocked. The Discover App Alerts were instrumental in limited the loss ( well over {$1000.00} in a matter of hours ), but the damage to the merchants and Discover was done. These events occurred a couple of months ago. Just yesterday, I received a letter from Discover stating that the matter was under a probe and if they deemed that we were indeed responsible for the activity, the chargebacks would be reversed and we would be held responsible. Although I understand this is probably \" canned '' language, and I have not suffered a personal loss at this point, I 'm taking the time to report a suggestion to the credit card industry as a whole. With the amount of information floating frivolously XXXX, the potential for theft is overwhelmingly on the rise and more difficult to guard against. Our economy is being bled out my amateur and advanced, domestic and foreign hacks. I 'm sure cost/benefit analysis favor ease of use by consumers over risk-mitigation controls, but the truth is, time/speed/rapid response analytics provide the choke point. \n\nMy wife and I also have a XXXX, and the analytic capabilities displayed by this financial institution ( FI ) can be inconvenient, but the risk of loss to both consumer and FI is greatly limited when real-time analytics detect aberrations in activity and block the use of the card. Thieves might get away with the credit, but they most likely will not invest the time to mimic spending patterns used by the actual consumer. More effort may be invested in creating apps with consumer approved patterns of use. A link between a communication device and a card could allow new merchant locations to be added to a list of approved merchants. An app which allows the consumer to select and deselect merchant/retail locations in real-time would be much more cost-effective and provide more protection to the XXXX economy than chasing the culprits after the fact. Stats show people in the XXXX are more concerned with Identity ( credit card ) theft than they are with XXXX, most likely because most of us have been personally affected by this type of crime than the inverse. In fact, this subtle attack on the XXXX economy is like a silent XXXX in its own right ... a destructive XXXX. \n\nXXXX a high-caliber focus-group/analytic team, and I believe you will find a rise in consumers who are more willing to be inconvenienced with contributing seconds of real-time intelligent data to consumer protection apps. I believe FI which prioritize protection over convenience will see a migration TO and XXXX away from the majority of consumers. I know I must call my XXXX ahead of time if I will be conducting business in an abnormal pattern ( travel or amounts, etc ) before I use the card, but I would happily notify them than having a looming, daunting feeling that even though my wife and I were obviously victims of a crime, we ca n't help but feel accused by the letter we received from Discover. XXXX of the charges is now being charged to us at a store location we have never visited before!!!! ( We are out {$260.00} so far and with potential for more personal loss ). Ughh! We love our Discover card, but I 'd prefer protective analytics more like the XXXX analytics. \n\nThanks, XXXX","date_sent_to_company":"2016-11-28T19:33:46.000Z","issue":"Credit card protection / Debt protection","sub_product":null,"zip_code":"85225","tags":null,"has_narrative":true,"complaint_id":"2224932","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2016-11-28T19:33:45.000Z","state":"AZ","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I 'm sure cost/benefit analysis favor ease of use by consumers over <em>risk</em>-mitigation controls, but the truth is, time/speed/rapid response <em>analytics</em> provide the choke point. \n\nMy wife and I also have a XXXX, and the <em>analytic</em> capabilities displayed by this financial institution ( FI ) can be inconvenient, but the <em>risk</em> of loss to both consumer and FI is greatly limited when real-time <em>analytics</em> detect aberrations in activity and block the use of the card."]},"sort":[18.756832,"2224932"]},{"_index":"complaint-public-v1","_id":"2373317","_score":18.47844,"_source":{"product":"Credit reporting","complaint_what_happened":"LexisNexis Risk & Information Analytics Group , Inc. does not allow opt-out, security freeze or data suppression of it 's Accurint product. When consumers telephone the Lexis-Nexis Privacy Information manager at XXXX they and ask for opt-out and security freeze ( as those terms are defined by federal law ) from Accurint a representative will offer security freeze of their RiskView product or direct consumers to an opt-out page for PeopleWise or KnowX. These products are distinctly different from Accurint, which is regulated by the FCRA. In fact, Lexis-Nexis is aware of this and states on their webpage XXXX that the opt-out procedures stated thereon applies to a \" Non-FCRA Opt-out Policy ''. That page invents new undefined terms like \" information suppressions '' and conflates the various Lexis-Nexis products without even naming Accurint. It does mention KnowX and PeopleWise but any reasonable person reading the page would think that a person has to be one of \" Public and elected officials, including law enforcement officers, and private individuals who are facing a substantial risk of physical harm or who are victims of identity theft. '' However, this is NOT the case for suppression from KnowX and PeopleWise which anyone can opt-out of. The policy involving those classes of consumers applies to Accurint and there is nothing on that page or on the internet which states a clear procedure for opting out of Accurint. \n\nIn fact, one year ago, I requested to opt-out of Accurint and/or place a security freeze on that product. I telephoned the number above and sent in a copy of a report mailed to me from XXXX stating that I was the victim of a security breach. Lexis-Nexis informed me falsely that my information from that database had been suppressed. In fact, Lexis-Nexis only removed me from a product called \" RiskView '' by applying a security freeze to that product alone. \n\nLexis-Nexis has been sued over its handling of the Accurint product in XXXX XXXX XXXX et al., v. LexisNexis Risk & Information Analytics Group , Inc. et al., Case No. XXXX. In settling this class action suit in 2014 by paying a XXXX class action settlement Lexis-Nexis promised to change its policies and become \" a model of the industry ''. Instead, it remains as murky as ever as to how to be removed from Accurint. There is no clear stated policy on Lexis-Nexis ' web pages anywhere as to removal. Instead, Lexis-Nexis conflates its removal policy for various distinctly different products and misleads the public as to what product consumers are being removed from. This is is being even as Lexis-Nexis has just now begun to mail out checks of {$300.00} to class members.","date_sent_to_company":"2017-03-06T23:50:48.000Z","issue":"Improper use of my credit report","sub_product":null,"zip_code":"90049","tags":null,"has_narrative":true,"complaint_id":"2373317","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2017-03-06T23:50:48.000Z","state":"CA","company_public_response":null,"sub_issue":"Report improperly shared by CRC"},"highlight":{"complaint_what_happened":["LexisNexis <em>Risk</em> & Information <em>Analytics</em> Group , Inc. does not allow opt-out, security freeze or <em>data</em> suppression of it 's Accurint product. When consumers telephone the Lexis-Nexis Privacy Information manager at XXXX they and ask for opt-out and security freeze ( as those terms are defined by federal law ) from Accurint a representative will offer security freeze of their <em>Risk</em>View product or direct consumers to an opt-out page for PeopleWise or KnowX."]},"sort":[18.47844,"2373317"]},{"_index":"complaint-public-v1","_id":"18386097","_score":17.64144,"_source":{"product":"Checking or savings account","complaint_what_happened":"XXXX is involved in significant data breach issues stemming from its acquisition of XXXX XXXX, with XXXX XXXX XXXX Attorney General suing in XX/XX/XXXX for failing to protect nearly XXXX customers ' driver 's licenses in XXXX breaches, leading to identity theft risks and a lack of notification. Separately, XXXX  also sued XXXX XXXX XX/XX/XXXX for illegally collecting and selling driving data for premium hikes, alleging violations of state privacy laws. The XXXX XXXX case, involving vulnerabilities in online quote tools, is now back in state court, with XXXX defending its actions. \nKey Details of the XXXX XXXX Lawsuit ( XX/XX/XXXX ) The Breaches : Two incidents ( XXXX XXXX & XX/XX/XXXX ) exposed driver 's license numbers through weak security on XXXX XXXX 's quote websites. \nAllegations : Failure to secure data, failure to notify affected individuals, and violation of state data security laws. \nImpact : Exposure of nearly XXXX people 's data, with about XXXX being XXXX XXXX, increasing risks for identity theft. \nLegal Status : The case was remanded to XXXX XXXX State XXXX in late XXXX, with XXXX claiming they resolved the issue years ago. \nKey Details of the XXXX  Lawsuit ( XX/XX/XXXX ) The Issue : XXXX and its data analytics firm XXXX allegedly collected location data from apps ( like XXXX ) without proper consent. \nAllegations : Illegally collecting and selling data to justify raising premiums, violating XXXX  's privacy act. \nWhat You Should Know Identity Theft Risk : Driver 's license numbers are highly valuable to criminals for fraud and identity theft. \nCompany Response : XXXX stated they secured systems, notified regulators, and offered credit monitoring for the XXXX incidents. \nLegal Action : State Attorneys General are actively pursuing cases against XXXX for security and privacy violations, highlighting ongoing cybersecurity concerns. I have a XXXX XXXX data breach with ID restoration obtaining a data broker marketplace business account under false pretenses. I wanted to file a insurance policy cyber liability claim with my restoration officer.","date_sent_to_company":"2025-12-31T01:16:57.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"287XX","tags":null,"has_narrative":true,"complaint_id":"18386097","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Lanier Law Firm, LLC","date_received":"2025-12-31T00:45:19.000Z","state":"NC","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["Key Details of the XXXX  Lawsuit ( XX/XX/XXXX ) The Issue : XXXX and its <em>data</em> <em>analytics</em> firm XXXX allegedly collected location <em>data</em> from apps ( like XXXX ) without proper consent. \nAllegations : Illegally collecting and selling <em>data</em> to justify raising premiums, violating XXXX  's privacy act. \nWhat You Should Know Identity Theft <em>Risk</em> : Driver 's license numbers are highly valuable to criminals for fraud and identity theft."]},"sort":[17.64144,"18386097"]},{"_index":"complaint-public-v1","_id":"14353404","_score":17.305838,"_source":{"product":"Mortgage","complaint_what_happened":"It seems we are describing a complex and potentially distressing situation involving a property, a wrongful foreclosure, and a large number of heirs, with several financial institutions and a XXXX company mentioned. This was broken down for us by XXXX XXXX of the National Justice Center and was written and received on Friday XXXX XXXX Let 's break down the entities and concepts involved : XXXX XXXX XXXX is a leading global provider of property information, analytics, and data-enabled solutions. Headquartered in XXXX, California XXXX XXXX, they specialize in collecting, maintaining, and integrating a vast amount of real estate-related data. Their services are used by a wide range of clients, including : Real estate professionals : For property valuations, market analysis, and insights. \nFinancial institutions : To assess risk, manage mortgages, and make informed lending decisions. \nInsurance carriers : For property risk assessment and underwriting. \nGovernment agencies : For various property-related services. \nIn essence, XXXX acts as a data and analytics backbone for the real estate and mortgage XXXX name appears in our investment investigation as well. They don't typically directly foreclose on properties themselves. Instead, they provide the data and tools that financial institutions, like banks or mortgage servicers, use in their operations, which can include foreclosure processes. \nThe is an true statement for a Wrongful Foreclosure The XXXX Case description points to a \" wrongful foreclosure '' involving \" XXXX XXXX XXXXXXXX '' as owners and an additional \" XXXX Heirs. '' This suggests a situation where : Wrongful Foreclosure : The foreclosure may have occurred illegally or improperly, potentially due to errors in process, lack of proper notification, or other legal violations.\n\nMultiple Heirs : The presence of 99 heirs indicates a property that was likely inherited, and potentially, the ownership structure or inheritance process was not clearly established or communicated to all parties involved. In the XXXX, where XXXX is located, dealing with a proposed inherited property with multiple beneficiaries can be complex, often requiring unanimous agreement or court intervention ( like a partition action ) if there's a dispute among heirs. I was assigned the XXXX Case and Lenders are generally required to notify all parties with an interest in the property during a foreclosure, even if they aren't personally liable for the XXXXXXXX XXXX XXXXXXXX XXXX were the only party to Own the residential of XXXX XXXX XXXX XXXX Georgia XXXX when transferred to BofA XXXX XXXX XXXXXXXX XXXX XXXX who sold their Property to XXXX XXXX XXXX XXXX In which we mention a \" sale of property control number assigned XXXX by BofA XXXX XXXX XXXX XXXX XXXXXXXX to XXXX XXXX XXXX XXXX in XXXX XXXX. '' BofA XXXX XXXX XXXX XXXXXXXX XXXX : This refers to a part of Bank of America XXXX XXXX a major global financial institution. As a large bank, they would be involved in various financial activities, including potentially holding or selling distressed assets, which could include properties or mortgage-backed securities. \nXXXX XXXX XXXX XXXX : This appears to be a private property entity in XXXX, XXXX. The \" control number XXXX '' suggests a specific identifier for this transaction or asset. \nConnecting the dots : It appears that BofA XXXX XXXX XXXXXXXX XXXX XXXX sold the property ( or the debt associated with it ) to XXXX XXXX, and this transaction led to the wrongful foreclosure of XXXX and XXXX 's property, without the knowledge of the XXXX heirs who also had an interest.This group of XXXX Heirs were paying the taxes on the property without any knowledge by XXXX and XXXX XXXX Key Issues Implied Based on our statement, the critical issues at play would likely be : Legitimacy of the Foreclosure : Was the foreclosure process legally sound, especially given the presence of numerous heirs and their alleged lack of knowledge about the sale? \nNotification to Heirs : Were all XXXX owners ( XXXX, XXXX, and XXXX heirs ) in which XXXX and XXXX were not properly notified of the mortgage, default, with the XXXX and subsequent sale/foreclosure? In cases of inherited property, determining and notifying all legal heirs can be a significant challenge for lenders. \nProperty Ownership and Inheritance Law : The specifics of how the property was inherited and the legal status of each heir 's claim would be crucial. XXXX property law regarding inherited estates with multiple beneficiaries can be complex. \nRole of XXXX : While XXXX isn't typically a foreclosing entity, the data and services they provide might be relevant to how the bank or servicer managed the mortgage and identified ( or failed to identify ) all parties with an interest in the property. \nIn summary, XXXX is a data and analytics provider for the real estate industry, not a direct participant in foreclosures in the same way a bank or mortgage servicer would be. The situation you describe points to a potential case of wrongful foreclosure with significant complications due to multiple, potentially unnotified, heirs and a sale between financial entities in the XXXX. \nGiven the complexity and the legal nature of this situation, it would be absolutely critical for XXXX, XXXX, and even the other heirs to seek legal counsel specializing in property law and wrongful foreclosures in XXXX also. \nGrace Unto The XXXX Family XXXX XXXX of the National Justice Center","date_sent_to_company":"2025-06-28T23:13:18.000Z","issue":"Struggling to pay mortgage","sub_product":"VA mortgage","zip_code":"302XX","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"14353404","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2025-06-28T22:17:58.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Foreclosure"},"highlight":{"complaint_what_happened":["Financial institutions : To assess <em>risk</em>, manage mortgages, and make informed lending decisions. \nInsurance carriers : For property <em>risk</em> assessment and underwriting. \nGovernment agencies : For various property-related services. \nIn essence, XXXX acts as a <em>data</em> and <em>analytics</em> backbone for the real estate and mortgage XXXX name appears in our investment investigation as well. They don't typically directly foreclose on properties themselves."],"company":["BANK OF <em>AMERICA</em>, NATIONAL ASSOCIATION"]},"sort":[17.305838,"14353404"]},{"_index":"complaint-public-v1","_id":"2666568","_score":17.28553,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Equifax was hacked and lost the data of approximately 143 MILLION Americans. Their security was not adequate and we the public are put in extreme risk of identity theft due to their negligence.","date_sent_to_company":"2017-09-09T05:34:20.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"91101","tags":null,"has_narrative":true,"complaint_id":"2666568","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2017-09-09T01:05:53.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Equifax was hacked and lost the <em>data</em> of approximately 143 MILLION <em>Americans</em>. Their security was not adequate and we the public are put in extreme <em>risk</em> of identity theft due to their negligence."]},"sort":[17.28553,"2666568"]},{"_index":"complaint-public-v1","_id":"2678654","_score":17.147963,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"In XXXX of 2017, Equifax had a security breach that has put my personal data, as well as the data of millions of Americans, at risk. In addition, prior to making the data breach known to the public, several executive leaders of the aforementioned company sold millions of dollars in company shares, which is the textbook definition of insider trading.","date_sent_to_company":"2017-09-19T20:05:45.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"98059","tags":null,"has_narrative":true,"complaint_id":"2678654","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-09-19T12:20:36.000Z","state":"WA","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["In XXXX of 2017, Equifax had a security breach that has put my personal <em>data</em>, as well as the <em>data</em> of millions of <em>Americans</em>, at <em>risk</em>. In addition, prior to making the <em>data</em> breach known to the public, several executive leaders of the aforementioned company sold millions of dollars in company shares, which is the textbook definition of insider trading."]},"sort":[17.147963,"2678654"]},{"_index":"complaint-public-v1","_id":"2665843","_score":16.938856,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Equifax has been potentially been hacked and my information is included in the data breach. My Social Security number and other identifiers are at risk, alongside some 143 million other Americans.","date_sent_to_company":"2017-09-08T16:09:11.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"27713","tags":null,"has_narrative":true,"complaint_id":"2665843","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-09-08T15:28:27.000Z","state":"NC","company_public_response":null,"sub_issue":"Problem with product or service terms changing"},"highlight":{"complaint_what_happened":["Equifax has been potentially been hacked and my information is included in the <em>data</em> breach. My Social Security number and other identifiers are at <em>risk</em>, alongside some 143 million other <em>Americans</em>."]},"sort":[16.938856,"2665843"]},{"_index":"complaint-public-v1","_id":"7782319","_score":16.870125,"_source":{"product":"Prepaid card","complaint_what_happened":"On XX/XX/2023, I received an email notification that the PIN had changed on the card for my unemployment insurance ( that I had not received ). The card had been placed in the mail, but I had not received the card. I immediately checked my account at Bank of America and saw that funds had been withdrawn. I called to file a claim for fraud, put a stop to the card and had another card issued. I was told it could take up to 90 days to review the matter. The following day, I received an email from ID Notify regarding a breach of my information. ID XXXX provided me with the individual that had accessed my information on XX/XX/2023. This individual is a Bank of America employee. I forwarded this information to Bank of America via email. I later found out that they do not accept emails. I called Bank of America on XX/XX/2023 regarding the investigation. At that time, I was informed that the claim had been denied. I requested any and all information and the file to be mailed to me. I have not received any mail on this investigation. The representative stated the denial had been mailed. I confirmed my mailing address. I have yet to received the denial or the file from Bank of America. I faxed the ID Notify and other documents to show that I was not involved in this fraudulent transaction and that the individual involved is a Bank of America employee. Despite the evidence, this claim was denied. I have experienced fraud by the very bank that provides a service through the government. This data breach is disconcerting, as it goes to show that not only was the data breach not taken seriously, but that other consumers are at risk of the same. This concerns Bank of America 's data governance and lack of concern for breach and transmission of data. This is a serious matter, as it goes directly to Bank of America 's risk of breach by potential hackers. Lastly, I reported this to the FDIC and they have responded that they have forwarded my complaint to CFPB. \n\nAttached is the correspondence regarding the PIN change, the confirmation that Bank of America had received my claim, and the ID XXXX induration regarding the data breach. Upon receiving the information about the data breach, I followed up with a search for the named individual and found that she is a Bank of America employee. My data was breached on XX/XX/2023, a day prior to the withdraw. The Bank of America employee XXXX is shown here : https : XXXX","date_sent_to_company":"2023-10-31T22:15:36.000Z","issue":"Unexpected or other fees","sub_product":"Government benefit card","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"7782319","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2023-10-31T21:29:39.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["This <em>data</em> breach is disconcerting, as it goes to show that not only was the <em>data</em> breach not taken seriously, but that other consumers are at <em>risk</em> of the same. This concerns Bank of <em>America</em> 's <em>data</em> governance and lack of concern for breach and transmission of <em>data</em>. This is a serious matter, as it goes directly to Bank of <em>America</em> 's <em>risk</em> of breach by potential hackers. Lastly, I reported this to the FDIC and they have responded that they have forwarded my complaint to CFPB."],"company":["BANK OF <em>AMERICA</em>, NATIONAL ASSOCIATION"]},"sort":[16.870125,"7782319"]},{"_index":"complaint-public-v1","_id":"10590591","_score":16.667107,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XX/XX/XXXX I CONTACTED LEXIS NEXIS RISK SOLUTIONS INC at XXXX. I was. unassisted after spending 1 hour on the phone on hold and being transferred to multiple agents. I contacted the parent company XXXX ( XXXX ) XXXX and was directed to call XXXX ) XXXX for 24 hour customer assistance. This is untrue. LEXIS NEXIS RISK SOLUTIONS has never been a creditor or affiliation to my person. I have never consented or gave permissible purposes for the file to be shared with multiple sources as seen on the file. \n\nLexisNexis refuses to initiate or complete disputes on my behalf. Instead they are continuing to furnish inaccurate unvaildated data. This investigation requested the source data to validate the information obtained by Lexis Nexis Risk Solutions INC. I requested a freeze and suppression of inaccurate information that has not been lawfully validated FOR MY PERSON. The source or purported source as alleged by LEXIS NEXIS firmly and repeatedly deny furnishing, supplying or validating any data obtained by Lexis Nexis Risk Solutions The disclaimer states verbatim \" The Court does not warrant the accuracy of the information contained herein ; is not responsible for any errors or omissions, and assumes no liability for the use of this site, actions taken in reliance upon any information contained herein, and consequences of any such actions. The information available through the System is not considered an official court record and should NOT be used for BACKGROUND CHECKS or REPORTING. The ROAs and any other information obtained from this site are not deemed certified records of the Court. Prohibitions and Limitations on Use The System and any information obtained through the System shall NOT be used for any of the following purposes : Unlawful purposes ; Any purpose that infringes upon the rights of the Court or OTHERS ( myself ), particularly those persons whose names are included in the system as litigants, attorneys, judges, or court employees ; The court will not verify or validate or share any information so where are the additions and records coming from and why have they not been located and removed. \nBULK data downloads and/or COMMERCIAL uses of the data are not permitted. Lexis Nexis Risk Solutions INC CONTINUES TO violated my rights to privacy without consent or permissible purposes, reported all inaccurate unverifiable data, sold my PII for a profit to other persons. \n\nOn XXXX I called XXXX XXXX to demand a copy of a complete credit file. Lexis Nexis RISK SOLUTIONS costumer service agent informed me that they are unable to provide any report and refuse to send a complete one hundred percent accurate credit file or report. Pursuant to FCRA these are major violations. The data that is to be removed is populating a Speeding on XXXX XX/XX/XXXX and another item dated XX/XX/XXXX. I have not been a party to any proceedings and have not agreed to be obligated as a debtor nor consumer. Lexis Nexis caused cancellation of insurance and unwarranted stress, financial harm by the defamatory libel. To publish unverifiable inaccurate information is one thing, but to continue to add more is another. I expect these items to be removed immediately for purposefully disregarding the law, the disclaimers and notices written in bold directed to entities such as LEXIS NEXIS RISK SOLUTIONS INC. Pursuant to the FCRA , the acts are willful and negligent and is not a mistake as this is the 4th violation. It has already caused substantial injury financially and other ways. Also according to FCRA, you need to supply every entity that you supplied the invalid information with an update of the 100 % accurate file or records and cease sharing information without permissible purposes or written consent. You have failed to do so. You have failed your commercial subscriber by furnishing and selling inaccurate data. They need a refund as it is causing them to lose business and customers based on using your data as an analytics business. \n\nI also requested the method of validation and the resources used.You have yet to share that,","date_sent_to_company":"2024-10-26T09:51:36.000Z","issue":"Improper use of your report","sub_product":"Other personal consumer report","zip_code":"48228","tags":null,"has_narrative":true,"complaint_id":"10590591","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"LEXISNEXIS","date_received":"2024-10-26T09:19:35.000Z","state":"MI","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["You have failed your commercial subscriber by furnishing and selling inaccurate <em>data</em>. They need a refund as it is causing them to lose business and customers based on using your <em>data</em> as an <em>analytics</em> business. \n\nI also requested the method of validation and the resources used.You have yet to share that,"]},"sort":[16.667107,"10590591"]},{"_index":"complaint-public-v1","_id":"12686610","_score":16.644165,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"The credit bureaus verified this public record as accurate without proper verification. The Clerk of the court has stated in a letter below that they do not provide any information to the credit bureaus. XXXX and other data analytics companies are not government agencies and therefore can not validate this public record. The credit bureaus are violating permissible purpose.","date_sent_to_company":"2025-03-27T17:19:50.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"622XX","tags":null,"has_narrative":true,"complaint_id":"12686610","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-03-27T17:19:20.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["XXXX and other <em>data</em> <em>analytics</em> companies are not government agencies and therefore can not validate this public record. The credit bureaus are violating permissible purpose."]},"sort":[16.644165,"12686610"]},{"_index":"complaint-public-v1","_id":"14286889","_score":16.63821,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am filing this complaint against XXXX XXXX XXXX XXXX XXXX ( ADP ) for illegally refusing to provide me with my full consumer file and all employment-related data they have collected, stored, or shared about me. \n\nI submitted a formal request for all data they hold on me, including : All personal identifying information All employment records All background screening and consumer reporting data All employer-submitted notes, comments, performance reviews, attendance records, and any other input made by past or current employers into ADPs system All timekeeping and attendance logs Any biometric data Any wellness program data Any scoring models, risk profiles, or analytics tied to me A list of all third parties ADP has shared my data with ADP acknowledged they are governed by the Fair Credit Reporting Act ( FCRA ) by sending me a Summary of Rights Under the FCRA, which confirms they are operating as a consumer reporting agency ( CRA ) for employment-related purposes. \n\nDespite complying with every single verification step they demandedincluding submitting my state-issued ID, Social Security card , and my employment historyADP is still refusing to release my full file. \n\nThey have stalled, given vague responses, and failed to provide a timeline for delivery. This is a clear violation of my rights under FCRA Section 609 ( 15 U.S.C. 1681g ) and likely other consumer protection laws. \n\nTheir refusal is preventing me from reviewing, correcting, or disputing any inaccurate, outdated, or damaging information that may exist in their systemincluding employment comments or employer-generated records that could negatively impact my future employment, credit, or legal standing.","date_sent_to_company":"2025-06-25T19:09:20.000Z","issue":"Problem with a company's investigation into an existing issue","sub_product":"Other personal consumer report","zip_code":"60527","tags":null,"has_narrative":true,"complaint_id":"14286889","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ADP Inc.","date_received":"2025-06-25T18:55:53.000Z","state":"IL","company_public_response":"Company disputes the facts presented in the complaint","sub_issue":"Difficulty submitting a dispute or getting information about a dispute over the phone"},"highlight":{"complaint_what_happened":["I submitted a formal request for all <em>data</em> they hold on me, including : All personal identifying information All employment records All background screening and consumer reporting <em>data</em> All employer-submitted notes, comments, performance reviews, attendance records, and any other input made by past or current employers into ADPs system All timekeeping and attendance logs Any biometric <em>data</em> Any wellness program <em>data</em> Any scoring models, <em>risk</em> profiles, or <em>analytics</em> tied to me A list of all third parties"]},"sort":[16.63821,"14286889"]},{"_index":"complaint-public-v1","_id":"2660862","_score":16.486822,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Equifax employed lax and careless security standards with my personal data as well as the personal data for 140+ million other Americans. They allowed this information to be improperly and irresponsibly secured and they were hacked exposing myself and millions of others to potential risk of identity theft. They then asked me to waive my right to litigation in order to confirm whether they had leaked my information.","date_sent_to_company":"2017-09-08T19:18:25.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"84058","tags":null,"has_narrative":true,"complaint_id":"2660862","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-09-08T19:06:50.000Z","state":"UT","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Equifax employed lax and careless security standards with my personal <em>data</em> as well as the personal <em>data</em> for 140+ million other <em>Americans</em>. They allowed this information to be improperly and irresponsibly secured and they were hacked exposing myself and millions of others to potential <em>risk</em> of identity theft. They then asked me to waive my right to litigation in order to confirm whether they had leaked my information."]},"sort":[16.486822,"2660862"]},{"_index":"complaint-public-v1","_id":"12686599","_score":16.48274,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"The credit bureaus verified this public record as accurate without proper verification. The Clerk of the court has stated in a letter below that they do not provide any information to the credit bureaus. XXXX and other data analytics companies are not government agencies and therefore can not validate this public record. The credit bureaus are violating permissible purpose.","date_sent_to_company":"2025-03-27T17:19:48.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"622XX","tags":null,"has_narrative":true,"complaint_id":"12686599","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-03-27T17:19:20.000Z","state":"IL","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["XXXX and other <em>data</em> <em>analytics</em> companies are not government agencies and therefore can not validate this public record. The credit bureaus are violating permissible purpose."]},"sort":[16.48274,"12686599"]},{"_index":"complaint-public-v1","_id":"1472720","_score":16.476679,"_source":{"product":"Consumer Loan","complaint_what_happened":"This formal complaint is due to a various trend of data breech issues that includes myself personally and other customers of Cash America. Cash America has failed to protect the privacy of their consumer 's personal data by neglecting to remove pertinent information from electronic devices in their care and by not doing so they have put me and the entire general public who conduct business with them at risk of identity theft and ongoing data breeches in more than several areas. This currently include but are not limited to SSN, birth-dates, personal emails, credit card information, computer login passwords, traceable cookies on all electronic, devices, banking information, direct access, to personal application such as XXXX and XXXX.","date_sent_to_company":"2015-07-16T21:17:02.000Z","issue":"Lender sold the property","sub_product":"Pawn loan","zip_code":"37013","tags":null,"has_narrative":true,"complaint_id":"1472720","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CASH AMERICA INTERNATIONAL, INC.","date_received":"2015-07-16T21:17:01.000Z","state":"TN","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"complaint_what_happened":["This formal complaint is due to a various trend of <em>data</em> breech issues that includes myself personally and other customers of Cash <em>America</em>. Cash <em>America</em> has failed to protect the privacy of their consumer 's personal <em>data</em> by neglecting to remove pertinent information from electronic devices in their care and by not doing so they have put me and the entire general public who conduct business with them at <em>risk</em> of identity theft and ongoing <em>data</em> breeches in more than several areas."],"company":["CASH <em>AMERICA</em> INTERNATIONAL, INC."]},"sort":[16.476679,"1472720"]},{"_index":"complaint-public-v1","_id":"2672851","_score":16.444582,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Recently there was a massive data breach at Equifax. Said data breach has put at risk the financial security of hundreds of millions of Americans. \nOut society is such that our credit score deterined by this company will determine the trajectory of your life. \nIn the recent events, the only option to truly protect your credit score is to enact a credit freeze at each credit agency. This will cost almost EVERY American 10 dollars per agency for a freeze and to remove a freeze. That is {$60.00} for each of the 143 million Americans for the mistake of a company performing a service that most of those Americans did not request. \nI know I do not want to pay the fee to freeze because why should I give money to the people whose fault this is. \nThere should be no fee to freeze one 's credit, especially given the current circumstances.","date_sent_to_company":"2017-09-13T21:11:02.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"84044","tags":null,"has_narrative":true,"complaint_id":"2672851","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-09-13T20:46:23.000Z","state":"UT","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Recently there was a massive <em>data</em> breach at Equifax. Said <em>data</em> breach has put at <em>risk</em> the financial security of hundreds of millions of <em>Americans</em>. \nOut society is such that our credit score deterined by this company will determine the trajectory of your life. \nIn the recent events, the only option to truly protect your credit score is to enact a credit freeze at each credit agency. This will cost almost EVERY <em>American</em> 10 dollars per agency for a freeze and to remove a freeze."]},"sort":[16.444582,"2672851"]},{"_index":"complaint-public-v1","_id":"12687956","_score":16.302568,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"The credit bureaus verified this public record as accurate without proper verification. The Clerk of the court has stated in a letter below that they do not provide any information to the credit bureaus. XXXX and other data analytics companies are not government agencies and therefore can not validate this public record. 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