{"took":632,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":12,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"10740894","_score":24.839752,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I've filed several complaints and sent an almost innumerable amounts of disputes and grievances about the credit reporting of XXXX, XXXX, and Experian. From the date of my original CFPB, FTC, and XXXX  complaints, suddenly I am not given access to my XXXX consumer report, nor can I access my XXXX secondary report, from the secondary consumer reporting agency owned by XXXX. Via phone or online. There is incorrect account, balances, and personal information that I have disputed multiple times, that are not only being incorrectly and inaccurately reported, my information is being shared and sold which I did not consent to. I did not provide written permissable purpose for such disclosures. I've also done security freezes with the secondary bureaus that XXXX, Experian, and XXXX own and operate and use to validate consumer debts. When a consumer disputes information, no real investigations are performed. They simply send a verified reply from their subsidiaries in effort to tie the consumer to the alleged debts. XXXX XXXX, is the secondary consumer reporting agency that is owned and operated by XXXX and used to validate when information is disputed with the agency. XXXX XXXX owned by XXXX, gathers details from consumers and shares it with payday loan companies, rent-to-own stores, furniture shops with financing options, auto financing companies, high-risk consumer finance firms, subprime home loan providers, subprime credit card issuers, banks, credit unions, cable/telecom companies, and debt collectors. XXXX is the secondary consumer reporting agency owned and operated by XXXX. XXXX gathers and shares data on how non prime consumers manage their loans. This information is used to create predictive credit insights, analytics, and risk scores for short-term lenders, installment lenders, non prime auto lenders ( including leasing companies ), and other providers offering credit to those with subpar credit histories. XXXX is XXXX 's in house subsidiary they use to validate consumer debts knowing the consumer market at large has no idea this secondary consumer reporting agency exists. \nXXXX XXXX also owned and operated by XXXX, collects and provides consumer payment history on payday and installment loans, subprime credit cards and other specialty loans. Consumer payment history is expressly prohibited to be included in a consumer report unless given permissable purpose by the consumer pursuant to 15 USC 1681. \nI placed a security freeze with Clarity Services owned and operated by Experian. Clarity Services is the subsidiary of Experian used to validate consumer debt when disputed as well. Clarity Services gathers and supplies data regarding payday loans, installment loans, auto loans ( including leasing ), check cashing services, rent-to-own deals, telecommunication account openings, and financial services, focusing on the lower-income and subprime consumer sectors. I've placed a security freeze on all my information with these secondary reporting agencies. I never requested to have my information shared, then placed a freeze on each report once I became aware of them. They still continue to report inaccurate, and incorrect accounts, balances, and personal information that I previously disputed and filed complaints on multiple times. Debts come back verified after being disputed because no on real investigation is being performed. They simply validate the debt via subsidiary company. I've attached multiple evidences of this below.","date_sent_to_company":"2024-11-10T00:02:19.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"48075","tags":null,"has_narrative":true,"complaint_id":"10740894","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-11-10T00:02:16.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["XXXX XXXX owned by XXXX, gathers details from <em>consumers</em> and shares it with payday loan companies, rent-to-own stores, furniture shops with <em>financing</em> options, auto <em>financing</em> companies, high-<em>risk</em> <em>consumer</em> <em>finance</em> firms, <em>subprime</em> <em>home</em> loan providers, <em>subprime</em> credit card issuers, banks, credit unions, cable/telecom companies, and debt collectors. XXXX is the secondary <em>consumer</em> reporting agency owned and operated by XXXX. XXXX gathers and shares data on how non prime <em>consumers</em> manage their loans."],"product":["Credit reporting or other personal <em>consumer</em> reports"],"company_public_response":["Company has responded to the <em>consumer</em> and the CFPB and chooses not to provide a public response"]},"sort":[24.839752,"10740894"]},{"_index":"complaint-public-v1","_id":"10740114","_score":24.721102,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I've filed several complaints and sent an almost innumerable amounts of disputes and grievances about the credit reporting of Equifax, XXXX, and XXXX. From the date of my original CFPB, FTC, and XXXX complaints, suddenly I am not given access to my XXXX consumer report, nor can I access my XXXX  secondary report, from the XXXXecondary consumer reporting agency owned by XXXX. Via phone or online. There is incorrect account, balances, and personal information that I have disputed multiple times, that are not only being incorrectly and inaccurately reported, my information is being shared and sold which I did not consent to. I did not provide written permissable purpose for such disclosures. I've also done security freezes with the secondary bureaus that Equifax, XXXX, and XXXX own and operate and use to validate consumer debts. When a consumer disputes information, no real investigations are performed. They simply send a verified reply from their subsidiaries in effort to tie the consumer to the alleged debts. Teletrack LLCXXXX is the secondary consumer reporting agency that is owned and operated by Equifax and used to validate when information is disputed with the agency. Teletrack LLC owned by Equifax, gathers details from consumers and shares it with payday loan companies, rent-to-own stores, furniture shops with financing options, auto financing companies, high-risk consumer finance firms, subprime home loan providers, subprime credit card issuers, banks, credit unions, cable/telecom companies, and debt collectors. XXXX is the secondary consumer reporting agency owned and operated by XXXX. XXXX gathers and shares data on how non prime consumers manage their loans. This information is used to create predictive credit insights, analytics, and risk scores for short-term lenders, installment lenders, non prime auto lenders ( including leasing companies ), and other providers offering credit to those with subpar credit histories. XXXX is XXXX 's in house subsidiary they use to validate consumer debts knowing the consumer market at large has no idea this secondary consumer reporting agency exists. \nData X also owned and operated by Equifax, collects and provides consumer payment history on payday and installment loans, subprime credit cards and other specialty loans. Consumer payment history is expressly prohibited to be included in a consumer report unless given permissable purpose by the consumer pursuant to 15 USC 1681. \nI placed a security freeze with XXXX XXXX owned and operated by XXXX. XXXX XXXX is the subsidiary of XXXX used to validate consumer debt when disputed as well. XXXX XXXX gathers and supplies data regarding payday loans, installment loans, auto loans ( including leasing ), check cashing services, rent-to-own deals, telecommunication account openings, and financial services, focusing on the lower-income and subprime consumer sectors. I've placed a security freeze on all my information with these secondary reporting agencies. I never requested to have my information shared, then placed a freeze on each report once I became aware of them. They still continue to report inaccurate, and incorrect accounts, balances, and personal information that I previously disputed and filed complaints on multiple times. Debts come back verified after being disputed because no on real investigation is being performed. They simply validate the debt via subsidiary company. I've attached multiple evidences of this below.","date_sent_to_company":"2024-11-10T00:02:08.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"48075","tags":null,"has_narrative":true,"complaint_id":"10740114","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-11-09T22:51:00.000Z","state":"MI","company_public_response":null,"sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["Teletrack LLC owned by Equifax, gathers details from <em>consumers</em> and shares it with payday loan companies, rent-to-own stores, furniture shops with <em>financing</em> options, auto <em>financing</em> companies, high-<em>risk</em> <em>consumer</em> <em>finance</em> firms, <em>subprime</em> <em>home</em> loan providers, <em>subprime</em> credit card issuers, banks, credit unions, cable/telecom companies, and debt collectors. XXXX is the secondary <em>consumer</em> reporting agency owned and operated by XXXX."],"product":["Credit reporting or other personal <em>consumer</em> reports"]},"sort":[24.721102,"10740114"]},{"_index":"complaint-public-v1","_id":"10740895","_score":23.955492,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I've filed several complaints and sent an almost innumerable amounts of disputes and grievances about the credit reporting of XXXX, TransUnion, and XXXX. From the date of my original CFPB, FTC, and XXXX  complaints, suddenly I am not given access to my TransUnion consumer report, nor can I access my XXXX secondary report, from the secondary consumer reporting agency owned by TransUnion. Via phone or online. There is incorrect account, balances, and personal information that I have disputed multiple times, that are not only being incorrectly and inaccurately reported, my information is being shared and sold which I did not consent to. I did not provide written permissable purpose for such disclosures. I've also done security freezes with the secondary bureaus that XXXX, XXXX, and TransUnion own and operate and use to validate consumer debts. When a consumer disputes information, no real investigations are performed. They simply send a verified reply from their subsidiaries in effort to tie the consumer to the alleged debts. XXXX XXXX, is the secondary consumer reporting agency that is owned and operated by XXXX and used to validate when information is disputed with the agency. XXXX XXXX owned by XXXX, gathers details from consumers and shares it with payday loan companies, rent-to-own stores, furniture shops with financing options, auto financing companies, high-risk consumer finance firms, subprime home loan providers, subprime credit card issuers, banks, credit unions, cable/telecom companies, and debt collectors. XXXX is the secondary consumer reporting agency owned and operated by TransUnion. XXXX gathers and shares data on how non prime consumers manage their loans. This information is used to create predictive credit insights, analytics, and risk scores for short-term lenders, installment lenders, non prime auto lenders ( including leasing companies ), and other providers offering credit to those with subpar credit histories. XXXX is TransUnion 's in house subsidiary they use to validate consumer debts knowing the consumer market at large has no idea this secondary consumer reporting agency exists. \nXXXX XXXX also owned and operated by XXXX, collects and provides consumer payment history on payday and installment loans, subprime credit cards and other specialty loans. Consumer payment history is expressly prohibited to be included in a consumer report unless given permissable purpose by the consumer pursuant to 15 USC 1681. \nI placed a security freeze with XXXX XXXX owned and operated by XXXX. XXXX XXXX is the subsidiary of XXXX used to validate consumer debt when disputed as well. XXXX XXXX gathers and supplies data regarding payday loans, installment loans, auto loans ( including leasing ), check cashing services, rent-to-own deals, telecommunication account openings, and financial services, focusing on the lower-income and subprime consumer sectors. I've placed a security freeze on all my information with these secondary reporting agencies. I never requested to have my information shared, then placed a freeze on each report once I became aware of them. They still continue to report inaccurate, and incorrect accounts, balances, and personal information that I previously disputed and filed complaints on multiple times. Debts come back verified after being disputed because no on real investigation is being performed. They simply validate the debt via subsidiary company. I've attached multiple evidences of this below.","date_sent_to_company":"2024-11-10T00:02:19.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"48075","tags":null,"has_narrative":true,"complaint_id":"10740895","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-11-10T00:02:16.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["XXXX XXXX owned by XXXX, gathers details from <em>consumers</em> and shares it with payday loan companies, rent-to-own stores, furniture shops with <em>financing</em> options, auto <em>financing</em> companies, high-<em>risk</em> <em>consumer</em> <em>finance</em> firms, <em>subprime</em> <em>home</em> loan providers, <em>subprime</em> credit card issuers, banks, credit unions, cable/telecom companies, and debt collectors. XXXX is the secondary <em>consumer</em> reporting agency owned and operated by TransUnion."],"product":["Credit reporting or other personal <em>consumer</em> reports"],"company_public_response":["Company has responded to the <em>consumer</em> and the CFPB and chooses not to provide a public response"]},"sort":[23.955492,"10740895"]},{"_index":"complaint-public-v1","_id":"2899336","_score":13.1357975,"_source":{"product":"Mortgage","complaint_what_happened":"They waited 8 years to start the foreclosure process. They waited like snakes in the grass. They waited until there was some equity in the property. But you didn't consider that I AM A VICTIM OF PREDATORY LENDING BY THE FOLLOWING XXXX XXXX, XXXX XXXX XXXXXXXX, SLS XXXX XXXX. The pattern is obvious. You charged me more than what I owed now I am giving you the option of returning the {$35000.00} you stole from me. You forced me to pay {$93000.00} or threatened to take my home, the debt was {$55000.00}. You even sent offers to settle at {$32000.00} or less. \n\nI was sent a slew of loan modification denials. Denials for programs I never even applied for. I was told by the woman they call XXXX she clearly stated that SLS has no intention of providing me a loan modification or loss mitigation remedy. She made that comment via phone weeks before these denials even got to my mailbox. I went over my financials with a HUD counselor, we both agreed that I have a {$600.00} surplus, after paying my primary mortgage. Knowing the DREADFUL culture of SLS along with the millions of negative complaints here on the CFPB website, I also knew they had no intention of granting me a workout. SLS 's process of offering and inviting consumers to apply for loss mitigation options, only because the law requires them to. Ultimately they then creating blocks to be evaluated for loss mitigation options are there likely to deceive consumers. SLS pattern and practice. I AM A VICTIM OF PREDATORY LENDING BY THE FOLLOWING XXXX XXXX XXXX XXXX XXXX SLS XXXX XXXX XXXX A department investigation concluded that XXXX loan officers and brokers charged higher fees and rates to more than 200,000 minority borrowers across the country than to white borrowers who posed the same credit risk. XXXX also steered more than 10,000 minority borrowers into costly subprime mortgages when white borrowers with similar credit profiles received regular loans, it found. Predatory lending becomes a crime in California when the lender manages the loan transaction to extract the maximum value for itself without regard for the borrower 's ability to repay the loan. Generally speaking, there are two features that are common to most illegal predatory lending schemes. These include 1. target marketing to households based on illegal, discriminatory practices such as race, ethnicity, age, and/or gender that are unrelated to creditworthiness, and 1 unjustifiable and unreasonable loan terms that maximize the lender 's potential earning capacity at the expense of the borrower. I was given two interest-only loans, my white neighbors got normal loans. The scheme was designed against minority homeowners, XXXX people, so that 10 years later they can circle-back-around and steal everything you worked for. SLS inherited XXXX culture, still targeting XXXX people with no regard. I'm demanding the {$35000.00} the interest you charged me. Here is your chance to pay me. I m also aware If your mortgage documents clearly show that your lender violated the TILA, you may have legal grounds to file a lawsuit. Victims who file a civil lawsuit against their lenders and win can collect monetary damages. If your predatory loan was a mortgage, you can collect up to twice the sum of finance charges your mortgage company levied against you. I am in contact with legal counsel.","date_sent_to_company":"2018-05-07T22:21:55.000Z","issue":"Struggling to pay mortgage","sub_product":"Home equity loan or line of credit (HELOC)","zip_code":"91406","tags":null,"has_narrative":true,"complaint_id":"2899336","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Specialized Loan Servicing Holdings LLC","date_received":"2018-05-07T22:07:00.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["SLS 's process of offering and inviting <em>consumers</em> to apply for loss mitigation options, only because the law requires them to. Ultimately they then creating blocks to be evaluated for loss mitigation options are there likely to deceive <em>consumers</em>. SLS pattern and practice."],"sub_product":["<em>Home</em> equity loan or line of credit (HELOC)"],"company_public_response":["Company has responded to the <em>consumer</em> and the CFPB and chooses not to provide a public response"]},"sort":[13.1357975,"2899336"]},{"_index":"complaint-public-v1","_id":"4012724","_score":11.140776,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"In 2016, I purchased a vehicle from a car dealer who used Regional Acceptance to finance the transaction. The loan was for {$34000.00} for a brand new XXXX  XXXX XXXX. Also, I had less than perfect credit which explains the subprime lender, Regional Acceptance who financed my car loan for a whooping 22 % APR. I was given the promise that if I pay the vehicle for six months, on time, I will be easily refinanced by XXXX because they will see that I made the payments and established a XXXX relationship. The salesman agreed that the monthly payments ( {$830.00} ) were astronomical, and this was the necessary plan. I made my payments on time each month for six months before I inquired about refinancing with XXXX, I went to the same dealership. I was flat out denied and told that I could not seek any refinancing because my car loan was upside down in the amount of {$10000.00}. I asked how could my vehicle be upside down for that amount when it was purchased brand new, six months prior and I was told explicitly that I was given the full amount of value for the car I was trading in ; therefore, I was making a purchase for the new vehicle alone. Apparently, this was not the case and Regional Acceptance was well aware, I went over my sale contract with a fine tooth comb just as when I signed it, I did not see any details noting that {$10000.00} was being added into the new vehicle. In fact, the contract detailed all the fee items and the cost, no where stating an inclusion of {$10000.00}. After paying on this vehicle for two years, the principle balance did not go down, I was stressed with the payment each month because it was equivalent to a mortgage payment. I could not find suitable housing because I was exhausting my debt to income ratio, I could not get refinanced because my XXXX scored suffered from debt to income ratio even more, and no one would refinance the amount I continued to owe on the loan. I was not in the position to work extra hours because my job does not allow it, and when I tried to get a second job it provided additional money for gas and tolls, nothing close to providing additional income to pay down this loan. Regional Acceptance would not refinance the terms, although I begged and pleaded with them to help. They just told me to keep paying. I was so stressed I couldnt sleep, I couldnt think straight, I started to fall into despair because I was trying to make ends meet and still pay the car loan, because if I didnt I would be flooded with collection calls, and an even worst credit report/score, I had no sign of relief. I was so desperate, despite the upside down, I went to other dealers who laughed in my face once they saw the details of my dilemma while some had such a look of pity that I had been taken advantage of and there was nothing they or I could do in this situation. The only remedy I was ever provided was to come up with a {$10000.00} minimum or {$12000.00} down payment to allow me to apply for another car without the negative equity. I have yet to mention, that I am a single mother of three children, living in a metro area of New Jersey. I was severely depressed at this point that I called Regional Acceptance and told them that I wanted to voluntarily surrender the vehicle. I made several phone calls and each one, the representative tried to get me to a apply for an extension instead ; I advised them that I am aware if I do that then I will just be adding onto my current bill in finance charges further putting me into a debt that is already egregious. I also stated that if they would seek to help me than explain to me how they were able to include {$10000.00} into my new car loan without providing any statement of fact or details in the contract, as well as refinance options since I have been a customer for some time and they have been receiving payment. They refused to provide explanation or help but continued to advise me to apply for an extension. I immediately advised them to prepare for my voluntary surrender and to process it in a timely manner as I had already made my monthly payment and did not want them to try and start reporting me as delinquent. I arranged for them to pick up the vehicle and asked that they provide me a written statement stating that I am voluntarily surrendering, I was advised that it doesnt matter because it will still be negative on my credit report. I felt as though they were using tactics to keep me bind in their services. I asked if I could transport the car to the designation to not incur the additional {$900.00} transport fee but they told me I can not and said someone will be in touch. I got a call a few days later from an individual who advised me that I can just leave the keys in the mailbox of my home. I stated that this does not feel secure and Id like to be present to ensure the vehicle is picked up and receive the companys information as well as my letter from Regional Acceptance. The individual told me that Regional Acceptance did not provide any letters and I advised that no one would be able to pick up the vehicle without acknowledgement of receipt that expressly states that it is a voluntary surrender. Another day passed, and the individual stated that he asked for the paperwork from Reg. Accept. and we made arrangements for the vehicle to be picked up by his company. Literally, one week passed and I received two letters within days apart, ( 1 ) telling me they intend to sell the vehicle at an auction, ( 2 ) they sold the vehicle for {$11.00}, XXXX. The second letter detailed that minus the sell of the vehicle, I now owe them a whooping {$23000.00}. I then received phone calls from a collection company, the manager of my account, Ill never forget because he insisted that I make a payment for more than I could afford, at this time I was drowning in my debt from trying to ensure that the car was paid when it was in my possession and paying minimum to other creditors. The manger told me and I quote I was a fool to believe that my little $ XXXX/m payment was anything and I was even more foolish for asking for any bills or letter detailing this arrangement. I sent a certified letter to Regional Acceptance letting them know what was said to me and how I was being treated and they never responded, I called them as well and there was nothing they could do. I asked if I could pay them directly to avoid this verbal abuse every time the manager calls me about the account and they said I had to work with him they do not have my account. Within this time, another collection company called me about the account. I immediately told Regional that two companies are calling me non stop about this same account and they just blew me off. Time has passed ( four years ) and I contacted Regional Acceptance about my account as no one was providing where the account was held but they are the ones reporting each month on my credit reports. Again I asked if I could pay them directly and they gave me a number to call a collection agency which didnt answer the phone, when I advised of that they just told me to keep calling the collection company. More time passed, and Im in year five of holding this blemished account. I was now in a worst position than before because the home I was renting in, was facing foreclosure so I had to leave in short notice. Yet, again, I was denied apartments or mortgages because of this looming account of {$23000.00} from Regional Acceptance. I spent all those years cleaning up my credit, paying down debt, paid off debt, paid accounts on time, and joined government and private programs to help me secure a home through financial budgeting and planning strategies ; everyone once again told me the car loan was a problem for my debt to income ratio. I made a final attempt to contact Regional Acceptance and asked for an IRS form to write off the amount of the debt and be responsible for paying the taxes, they refused my request stating that my account was ineligible for the form because an account has to be with six collection agencies before they could send me the letter. I know this information is untrue, they have been avoiding me for years despite my numerous attempts to rectify this debt. Since, I was now facing a possible homeless situation I had no choice but to file bankruptcy just to get rid of the debt from Regional Acceptance. This was the only way that I could even attempt to apply for another apartment. However, after five years of battling this financial dilemma, filing bankruptcy has caused me to turn in every account and vehicle I had in good standing and I am forced to deal with not a voluntary repossession but a tarnished credit profile for an additional ten years due to the bankruptcy. Regional Acceptance is not just a subprime lender but their practice of providing loans at the expense of the consumers hardship is rather malicious and predatory behavior. They are not allowing an individual a chance to rebuild their credit while acquiring a vehicle, they are providing unaffordable, unfair loans to consumers that are at a high risk of defaulting with the slightest change in their finances. In my case, the loan to car value was clearly high to this bank and the car dealership. The amount of my monthly car payment was extremely high compared to my monthly income, the interest rate of 22 % was excessive, and the constant advisement of applying for an extension which places fees on the backend of the loan is detrimental to the consumer but highly profitable for the bank. In this way, Regional Acceptance should be investigated for their unscrupulous practices and lending. As a consumer I understand my part in being more knowledgable, at least now I do, but there is a difference between being informed and asking tons of questions, which I did, but the consumer is not behind the scenes with the salesman talking as one with the bank, giving consent to deal with certain banks and not others, we the consumer sit in a dealership for hours on end waiting for a response that usually is a back and forth as if we are truly negotiating, unbeknownst to the consumer you are not a part of the real negotiations behind the veil. Your only power is when you walk into a dealership with money in hand. I learned that the hard way, but no one should have to be taken advantage of, this is not a scrape on the knee it is a precursor to ones financial ruin because the lasting affects are truly damaging to ones ability to move forward in so many areas of their life.","date_sent_to_company":"2020-12-15T20:16:40.000Z","issue":"Struggling to pay your loan","sub_product":"Loan","zip_code":"08854","tags":null,"has_narrative":true,"complaint_id":"4012724","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRUIST FINANCIAL CORPORATION","date_received":"2020-12-15T20:01:05.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Denied request to lower payments"},"highlight":{"complaint_what_happened":["In 2016, I purchased a vehicle from a car dealer who used Regional Acceptance to <em>finance</em> the transaction. The loan was for {$34000.00} for a brand new XXXX  XXXX XXXX. Also, I had less than perfect credit which explains the <em>subprime</em> lender, Regional Acceptance who <em>financed</em> my car loan for a whooping 22 % APR."],"company_public_response":["Company has responded to the <em>consumer</em> and the CFPB and chooses not to provide a public response"]},"sort":[11.140776,"4012724"]},{"_index":"complaint-public-v1","_id":"2920725","_score":10.533136,"_source":{"product":"Mortgage","complaint_what_happened":"XXXX XXXX XXXX and its subsidiaries never ever respond to clients. They intentionally failing borrowers at every stage of the mortgage servicing process. The modification was designed to help people and Ocwen tried to defraud people by increasing the monthly payments by 1700 % This is a criminal organization that must be closed. Ocwens years of widespread errors, shortcuts, and runarounds cost some borrowers money and others their homes. Ocwen allegedly botched basic functions like sending accurate monthly statements, properly crediting payments, and handling taxes and insurance. Allegedly, Ocwen also illegally foreclosed on a top-secret close door against XX/XX/XXXX foreclosure act and after it they find the proper moment to go in the house illegal and criminal and loot the entire property in case you complain too much. on struggling borrowers, ignored customer complaints, and sold off the servicing rights to loans without fully disclosing the mistakes it made in borrowers records. The NY. PA, Florida Attorney General took a similar action against Ocwen today in a separate lawsuit. Many state financial regulators are also independently issuing cease-and-desist and license revocation orders against Ocwen for escrow management and licensing issues today. \n\n\" Ocwen has repeatedly made mistakes and taken shortcuts at every stage of the mortgage servicing process, costing some consumers money and others their homes, '' said CFPB Director XXXX XXXX. \" Borrowers have no say over who services their mortgage, so the Bureau will remain vigilant to ensure they get fair treatment. '' Ocwen, headquartered in XXXX XXXX XXXX, Fla., is one of the nations largest nonbank mortgage servicers. As of XXXX XXXX, XXXX, Ocwen serviced almost XXXX XXXX loans with an aggregate unpaid principal balance of {$200.00} XXXX. It services loans for borrowers in all 50 states and the District of Columbia. A mortgage servicer collects payments from the mortgage borrower and forwards those payments to the owner of the loan. It handles customer service, collections, loan modifications, and foreclosures. Ocwen specializes in servicing subprime or delinquent loans. \n\n////////////////////////////////////////////////////////////////////////////////////////////////////////////// CFPB, State Authorities Order Ocwen to Provide {$2.00} XXXX in Relief to Homeowners for Servicing Wrongs XX/XX/XXXX Share this Share on XXXX Share on Twitter Share on XXXX Share on email Largest Nonbank Servicer Will Also Refund {$120.00} XXXX to Foreclosure Victims and Adhere to Significant New Homeowner Protections WASHINGTON, XXXX Today, the Consumer Financial Protection Bureau ( CFPB ), authorities in 49 states, and the District of Columbia filed a proposed court order requiring the countrys largest nonbank mortgage loan servicer, XXXX XXXX XXXX, and its subsidiary, Ocwen Loan Servicing, to provide {$2.00} XXXX in principal reduction to underwater borrowers. The consent order addresses Ocwens systemic misconduct at every stage of the mortgage servicing process. Ocwen must also refund {$120.00} XXXX to the nearly 185,000 borrowers who have already been foreclosed upon and it must adhere to significant new homeowner protections. \nDeceptions and shortcuts in mortgage servicing will not be tolerated, said CFPB Director XXXX XXXX. Ocwen took advantage of borrowers at every stage of the process. Todays action sends a clear message that we will be vigilant about making sure that consumers are treated with the respect, dignity, and fairness they deserve. \nThe proposed Ocwen Consent Order is available at : http : //files.consumerfinance.govXXXX Ocwen, a publicly traded Florida corporation headquartered in XXXX, Ga., is the largest nonbank mortgage servicer and the fourth-largest servicer overall in the United States. As a mortgage servicer, it is responsible for collecting payments from the mortgage borrower and forwarding those payments to the owner of the loan. It handles customer service, collections, loan modifications, and foreclosures. \nOcwen specializes in servicing subprime or delinquent loans and places a major emphasis on resolving delinquency through loss mitigation or foreclosure. In recent years, it has acquired competitors including XXXX XXXX XXXX XXXX ( formerly American Home Mortgage Servicing Inc. ) and XXXX XXXX XXXX XXXX. It has also acquired the mortgage servicing rights from the portfolios of some of the countrys largest banks. \nThe CFPB is charged with enforcing the Dodd-Frank Wall Street Reform and Consumer Protection Act which protects consumers from unfair, deceptive, or abusive acts or practices by mortgage servicers whether they are a bank or nonbank. State financial regulators, state attorneys general, and the CFPB uncovered substantial evidence that Ocwen violated state laws and the Dodd-Frank Act. \nIn early XXXX, examinations by the XXXX XXXX XXXX, which is comprised of state financial regulators, identified potential violations at Ocwen. In addition, the Federal Trade Commission referred its investigation of Ocwen to the CFPB after the Bureau opened in XX/XX/XXXX. The Bureau then teamed with state attorneys general and state regulators to investigate and resolve the issues identified. Todays settlement is a multi-jurisdictional collaborative effort. \nBorrowers Pushed into Foreclosure by Servicing Errors The CFPB and its partner states believe that Ocwen was engaged in significant and systemic misconduct that occurred at every stage of the mortgage servicing process. According to the complaint filed in the federal district court in the District of Columbia, Ocwens violations of consumer financial protections put thousands of people across the country at risk of losing their homes. Specifically, the complaint says that Ocwen : Took advantage of homeowners with servicing shortcuts and unauthorized fees : Customers relied on Ocwen to, among other things, treat them fairly, give them accurate information, and appropriately charge for services. According to the complaint, Ocwen violated the law in a number of ways, including : o Failing to timely and accurately apply payments made by borrowers and failing to maintain accurate account statements ; o Charging borrowers unauthorized fees for default-related services ; o Imposing force-placed insurance on consumers when Ocwen knew or should have known that they already had adequate home-insurance coverage ; and o Providing false or misleading information in response to consumer complaints. \nDeceived consumers about foreclosure alternatives and improperly denied loan modifications : Struggling homeowners generally turn to mortgage servicers, the link to the owners of the loans, as their only means of developing a plan for payment. Ocwen failed to effectively assist, and in fact impeded, struggling homeowners trying to save their homes. This included : o Failing to provide accurate information about loan modifications and other loss mitigation services ; o Failing to properly process borrowers applications and calculate their eligibility for loan modifications ; o Providing false or misleading reasons for denying loan modifications ; o Failing to honor previously agreed upon trial modifications with prior servicers ; and o Deceptively seeking to collect payments under the mortgages original unmodified terms after the consumer had already begun a loan modification with the prior servicer. \nEngaged in illegal foreclosure practices : One of the most important jobs of a mortgage servicer is managing the foreclosure process. But Ocwen mishandled foreclosures and provided consumers with false information. Specifically, Ocwen is accused of : o Providing false or misleading information to consumers about the status of foreclosure proceedings where the borrower was in good faith actively pursuing a loss mitigation alternative also offered by Ocwen ; and o Robo-signing foreclosure documents, including preparing, executing, notarizing, and filing affidavits in foreclosure proceedings with courts and government agencies without verifying the information.\n\nRemedies : Consumer Protections Todays proposed court order will bar Ocwen from committing such violations in the future. It requires Ocwen to provide {$120.00} XXXX in refunds to foreclosed-upon consumers and {$2.00} XXXX in loan modification relief to its customers through principal reduction. The refunds and relief also apply to consumers whose loans were previously serviced by XXXX XXXX XXXX and XXXX XXXX XXXX. According to the proposed order, Ocwen must : Provide {$2.00} XXXX in relief to underwater borrowers : Over a three-year period, Ocwen must complete sustainable loan modifications that result in principal reductions totaling {$2.00} XXXX. For loan modification options, eligible borrowers may be contacted directly by Ocwen. Or borrowers may contact Ocwen to obtain more information about specific loan modification programs and to find out whether they may be impacted by this settlement. Ocwen can be reached at XXXX or XXXX. If Ocwen fails to meet this commitment, it must pay a cash penalty in the amount of any shortfall to the CFPB and the states. \nProvide {$120.00} XXXX in refunds to foreclosure victims : Ocwen must refund {$120.00} XXXX to consumers whose loans were being serviced by Ocwen, XXXX XXXX XXXX, or Litton Loan Servicing, and who lost their homes to foreclosure between XX/XX/XXXX and XX/XX/XXXX. All eligible consumers who submit valid claims will receive an equal share of the {$120.00}  XXXX. Borrowers who receive payments will not have to release any claims and will be free to seek additional relief in the courts. Ocwen will also pay {$2.00} XXXX to administer the refund process. Eligible consumers can expect to hear from the settlement administrator about potential payments. \nStop robo-signing official documents : Ocwen must ensure that facts asserted in its documents about borrowers loans used in foreclosure and bankruptcy proceedings are accurate and supported by reliable evidence. Affidavits and sworn statements must be based on personal knowledge. \nAdhere to significant new homeowner protections : Ocwen must change the way it services mortgages to ensure that borrowers are protected from the illegal behavior that puts them in danger of losing their homes. To ensure this, the CFPB and the states are proposing that Ocwen follow the servicing standards set up by the XXXX XXXX XXXX XXXX with the five largest banks. Because of Ocwens track record of problems handling the large volume of  mortgage servicing rights it has quickly acquired in recent years, Ocwen is also being ordered to adhere to additional consumer protections, including how it manages transferred lans. Among other things, Ocwen must : o Properly process pending requests : For loans that are transferred to Ocwen, the company must determine the status of in-process loss mitigation requests pending within 60 days of transfer. Until then, Ocwen can not start, refer to, or proceed with foreclosure. \no Honor previous loan modification agreements : If the borrower has a loan modification agreement, Ocwen must honor it under the terms of the company that transferred the loan. \no Ensure continuity of contact for consumers : Ocwen will have to ensure that consumers get regular and dependable assistance when they call for help. This includes requiring more than just a single point of contact assigned to each borrower, but also that other Ocwen employees with access to the borrowers information be available if the borrower wants to speak to someone immediately. \no Restrict servicing fees : All servicing fees must be reasonable, bona fide, and disclosed in detail to borrowers. For example, Ocwen can not collect any late fees if a loan modification application is under review or if the borrower is making timely trial modification payments. \no Notify consumers of loss mitigation options and restrict dual tracking : Ocwen generally can not refer a borrowers account to foreclosure while the borrowers application for a loan modification is still pending. If the loan-modification request is denied, the borrower can appeal that decision and Ocwen can not proceed to foreclosure until that appeal has been resolved. \nIn XX/XX/XXXX, the CFPB released new rules on mortgage servicing that will apply to every mortgage servicer. The standards that Ocwen must adhere to according to this court order are in addition to the protections offered to consumers under the new rules that take effect on XX/XX/XXXX. More information about the CFPBs new mortgage rules can be found at :  consumerfinance.gov/mortgage. \nA factsheet about the proposed order filed today can be found at : http : //files.consumerfinance.govXXXX Common consumer questions and answers about the order can be found at : http : //files.consumerfinance.govXXXX A copy of the Ocwen complaint that the CFPB and state attorneys general filed today can be found at : http : //files.consumerfinance.govXXXX The complaint is not a finding or ruling that the defendants have actually violated the law. The proposed federal court order will have the full force of law only when signed by the presiding judge. \n# # # The Consumer Financial Protection Bureau is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives. For more information, visit consumerfinance.gov. \nUpdated on XX/XX/XXXX : The XXXX XXXX XXXX XXXX will mail claim forms to borrowers who lost their home to foreclosure between XX/XX/XXXX and XX/XX/XXXX and whose loans were serviced by Ocwen, XXXX XXXX XXXX XXXX, and XXXX XXXX   XXXX XXXX ( also known as XXXX XXXX XXXX XXXX XXXX XXXX, or AHMSI ). Borrowers may submit claim forms online using their personalized claimant ID number, which is located on the claim form they receive. More information can be found at : XXXX Updated on XX/XX/XXXX : The Ocwen consent judgment entered by the court can be found at : http : //files.consumerfinance.govXX/XX/XXXX ////////////////////////////////////////////////////////////////////////////////////////////////////// CFPB Sues Ocwen for Failing Borrowers Throughout Mortgage Servicing Process Mortgage Servicers Widespread Errors, Shortcuts, and Runarounds Cost Borrowers Money, Homes XX/XX/XXXX Share this Share on XXXX Share on XXXX Share on XXXX Share on email WASHINGTON, D.C. The Consumer Financial Protection Bureau ( CFPB ) today sued one of the countrys largest nonbank mortgage loan servicers, XXXX XXXX XXXX, and its subsidiaries for failing borrowers at every stage of the mortgage servicing process. The Bureau alleges that Ocwens years of widespread errors, shortcuts, and runarounds cost some borrowers money and others their homes. Ocwen allegedly botched basic functions like sending accurate monthly statements, properly crediting payments, and handling taxes and insurance. Allegedly, Ocwen also illegally foreclosed on struggling borrowers, ignored customer complaints, and sold off the servicing rights to loans without fully disclosing the mistakes it made in borrowers records. The Florida Attorney General took a similar action against Ocwen today in a separate lawsuit. Many state financial regulators are also independently issuing cease-and-desist and license revocation orders against Ocwen for escrow management and licensing issues today. \n\" Ocwen has repeatedly made mistakes and taken shortcuts at every stage of the mortgage servicing process, costing some consumers money and others their homes, '' said CFPB Director XXXX XXXX. \" Borrowers have no say over who services their mortgage, so the Bureau  will remain vigilant to ensure they get fair treatment. '' Ocwen, headquartered in XXXX XXXX XXXX, Fla., is one of the nations largest nonbank mortgage servicers. As of XXXX XXXX, XXXX, Ocwen serviced almost XXXX XXXX loans with an aggregate unpaid principal balance of {$200.00} XXXX. It services loans for borrowers in all 50 states and the District of Columbia. A mortgage servicer collects payments from the mortgage borrower and forwards those payments to the owner of the loan. It handles customer service, collections, loan modifications, and foreclosures. Ocwen specializes in servicing subprime or delinquent loans. \nThe CFPB uncovered substantial evidence that Ocwen has engaged in significant and systemic misconduct at nearly every stage of the mortgage servicing process. The CFPB is charged with enforcing the Dodd-Frank Wall Street Reform and Consumer Protection Act, which protects consumers from unfair, deceptive, or abusive acts or practices, and other federal consumer financial laws. In addition, the Bureau adopted common-sense rules for the mortgage servicing market that first took effect in XX/XX/XXXX. The CFPBs mortgage servicing rules require that servicers promptly credit payments and correct errors on request. The rules also include strong protections for struggling homeowners, including those facing foreclosure. In its lawsuit, the CFPB alleges that Ocwen : Serviced loans using error-riddled information : Ocwen uses a proprietary system called REALServicing to process and apply borrower payments, communicate payment information to borrowers, and maintain loan balance information. Ocwen allegedly loaded inaccurate and incomplete information into its REALServicing system. And even when data was accurate, REALServicing generated errors because of system failures and deficient programming. To manage this risk, Ocwen tried manual workarounds, but they often failed to correct inaccuracies and produced still more errors. Ocwen then used this faulty information to service borrowers loans. In XX/XX/XXXX, Ocwens head of servicing described its system as ridiculous and a train wreck. \nIllegally foreclosed on homeowners : Ocwen has long touted its ability to service and modify loans for troubled borrowers. But allegedly, Ocwen has failed to deliver required foreclosure protections. As a result, the Bureau alleges that Ocwen has wrongfully initiated foreclosure proceedings on at least 1,000 people, and has wrongfully held foreclosure sales. Among other illegal practices, Ocwen has initiated the foreclosure process before completing a review of borrowers loss mitigation applications. In other instances, Ocwen has asked borrowers to submit additional information within 30 days, but foreclosed on the borrowers before the deadline. Ocwen has also foreclosed on borrowers who were fulfilling their obligations under a loss mitigation agreement. \nFailed to credit borrowers payments : Ocwen has allegedly failed to appropriately credit payments made by numerous borrowers. Ocwen has also failed to send borrowers accurate periodic statements detailing the amount due, how payments were applied, total payments received, and other information. Ocwen has also failed to correct billing and payment errors. \nBotched escrow accounts : Ocwen manages escrow accounts for over 75 percent of the loans it services. Ocwen has allegedly botched basic tasks in managing these borrower accounts. Because of system breakdowns and an over-reliance on manually entering information, Ocwen has allegedly failed to conduct escrow analyses and sent some borrowers escrow statements late or not at all. Ocwen also allegedly failed to properly account for and apply payments by borrowers to address escrow shortages, such as changes in the account when property taxes go up. One result of this failure has been that some borrowers have paid inaccurate amounts. \nMishandled hazard insurance : If a servicer administers an escrow account for a borrower, a servicer must make timely insurance and/or tax payments on behalf of the borrower. Ocwen, however, has allegedly failed to make timely insurance payments to pay for borrowers home insurance premiums. Ocwens failures led to the lapse of homeowners insurance coverage for more than 10,000 borrowers. Some borrowers were pushed into force-placed insurance. \nBungled borrowers private mortgage insurance : Ocwen allegedly failed to cancel borrowers private mortgage insurance, or PMI, in a timely way, causing consumers to overpay. Generally, borrowers must purchase PMI when they obtain a mortgage with a down payment of less than 20 percent, or when they refinance their mortgage with less than 20 percent equity in their property. Servicers must end a borrowers requirement to pay PMI when the principal balance of the mortgage reaches 78 percent of the propertys original value. Since XX/XX/XXXX, Ocwen has failed to end borrowers PMI on time after learning information in its REALServicing system was unreliable or missing altogether. Ocwen ultimately overcharged borrowers about {$1.00} XXXX for PMI premiums, and refunded this money only after the fact. \nDeceptively signed up and charged borrowers for add-on products : When servicing borrowers mortgage loans, Ocwen allegedly enrolled some consumers in add-on products through deceptive solicitations and without their consent. Ocwen then billed and collected payments from these consumers. \nFailed to assist heirs seeking foreclosure alternatives : Ocwen allegedly mishandled accounts for successors-in-interest, or heirs, to a deceased borrower. These consumers included widows, children, and other relatives. As a result, Ocwen failed to properly recognize individuals as heirs, and thereby denied assistance to help avoid foreclosure. In some instances, Ocwen foreclosed on individuals who may have been eligible to save these homes through a loan modification or other loss mitigation option. \nFailed to adequately investigate and respond to borrower complaints : If an error is made in the servicing of a mortgage loan, a servicer must generally either correct the error identified by the borrower, called a notice of error, or investigate the alleged error. Since XX/XX/XXXX, Ocwen has allegedly routinely failed to properly acknowledge and investigate complaints, or make necessary corrections. Ocwen changed its policy in XX/XX/XXXX to address the difficulty its call center had in recognizing and escalating complaints, but these changes fell short. Under its new policy, borrowers still have to complain at least five times in nine days before Ocwen automatically escalates their complaint to be resolved. Since XX/XX/XXXX, Ocwen has received more than 580,000 notices of error and complaints from more than 300,000 different borrowers. \nFailed to provide complete and accurate loan information to new servicers : Ocwen has allegedly failed to include complete and accurate borrower information when it sold its rights to service thousands of loans to new mortgage servicers. This has hampered the new servicers efforts to comply with laws and investor guidelines. \nThe Bureau also alleges that Ocwen has failed to remediate borrowers for the harm it has caused, including the problems it has created for struggling borrowers who were in default on their loans or who had filed for bankruptcy. For these groups of borrowers, Ocwens servicing errors have been particularly costly. \nThrough its complaint, filed in federal district court for the XXXX District of Florida, the CFPB seeks a court order requiring Ocwen to follow mortgage servicing law, provide relief for consumers, and pay penalties. The complaint is not a finding or ruling that the defendants have actually violated the law. \nThe lawsuit is available at : http : //files.consumerfinance.govXXXX # # # The Consumer Financial Protection Bureau is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives. For more information, visit consumerfinance.gov. \n/////////////////////////////////////////////////////////////////////////////////////////////////////// CFPB Sues Ocwen for Failing Borrowers Throughout Mortgage Servicing Process Mortgage Servicers Widespread Errors, Shortcuts, and Runarounds Cost Borrowers Money, Homes XX/XX/XXXX Share this Share on XXXX Share on XXXX Share on XXXX Share on email WASHINGTON, D.C. The Consumer Financial Protection Bureau ( CFPB ) today sued one of the countrys largest nonbank mortgage loan servicers, XXXX XXXX XXXX, and its subsidiaries for failing borrowers at every stage of the mortgage servicing process. The Bureau alleges that Ocwens years of widespread errors, shortcuts, and runarounds cost some borrowers money and others their  homes. Ocwen allegedly botched basic functions like sending accurate monthly statements, properly crediting payments, and handling taxes and insurance. Allegedly, Ocwen also illegally foreclosed on struggling borrowers, ignored customer complaints, and sold off the servicing rights to loans without fully disclosing the mistakes it made in borrowers records. The Florida Attorney General took a similar action against Ocwen today in a separate lawsuit. Many state financial regulators are also independently issuing cease-and-desist and license revocation orders against Ocwen for escrow management and licensing issues today. \n\" Ocwen has repeatedly made mistakes and taken shortcuts at every stage of the mortgage servicing process, costing some consumers money and others their homes, '' said CFPB Director XXXX XXXX. \" Borrowers have no say over who services their mortgage, so the Bureau will remain vigilant to ensure they get fair treatment. '' Ocwen, headquartered in XXXX XXXX XXXX, Fla., is one of the nations largest nonbank mortgage servicers. As of XX/XX/XXXX Ocwen serviced almost XXXX XXXX loans with an aggregate unpaid principal balance of {$200.00} XXXX. It services loans for borrowers in all 50 states and the District of Columbia. A mortgage servicer collects payments from the mortgage borrower and forwards those payments to the owner of the loan. It handles customer service, collections, loan modifications, and foreclosures. Ocwen specializes in servicing subprime or delinquent loans. \nThe CFPB uncovered substantial evidence that Ocwen has engaged in significant and systemic misconduct at nearly every stage of the mortgage servicing process. The CFPB is charged with enforcing the Dodd-Frank Wall Street Reform and Consumer Protection Act, which protects consumers from unfair, deceptive, or abusive acts or practices, and other federal consumer financial laws. In addition, the Bureau adopted common-sense rules for the mortgage servicing market that first took effect in XX/XX/XXXX. The CFPBs mortgage servicing rules require that servicers promptly credit payments and correct errors on request. The rules also include strong protections for struggling homeowners, including those facing foreclosure. In its lawsuit, the CFPB alleges that Ocwen : Serviced loans using error-riddled information : Ocwen uses a proprietary system called REALServicing to process and apply borrower payments, communicate payment information to borrowers, and maintain loan balance information. Ocwen allegedly loaded inaccurate and incomplete information into its REALServicing system. And even when data was accurate, REALServicing generated errors because of system failures and deficient programming. To manage this risk, Ocwen tried manual workarounds, but they often failed to correct inaccuracies and produced still more errors. Ocwen then used this faulty information to service borrowers loans. In XX/XX/XXXX, Ocwens head of servicing described its system as ridiculous and a train wreck. \nIllegally foreclosed on homeowners : Ocwen has long touted its ability to service and modify loans for troubled borrowers. But allegedly, Ocwen has failed to deliver required foreclosure protections. As a result, the Bureau alleges that Ocwen has wrongfully initiated foreclosure proceedings on at least 1,000 people, and has wrongfully held foreclosure sales. Among other illegal practices, Ocwen has initiated the foreclosure process before completing a review of borrowers loss mitigation applications. In other instances, Ocwen has asked borrowers to submit additional information within 30 days, but foreclosed on the borrowers before the deadline. Ocwen has also foreclosed on borrowers who were fulfilling their obligations under a loss mitigation agreement. \nFailed to credit borrowers payments : Ocwen has allegedly failed to appropriately credit payments made by numerous borrowers. Ocwen has also failed to send borrowers accurate periodic statements detailing the amount due, how payments were applied, total payments received, and other information. Ocwen has also failed to correct billing and payment errors. \nBotched escrow accounts : Ocwen manages escrow accounts for over 75 percent of the loans it services. Ocwen has allegedly botched basic tasks in managing these borrower accounts. Because of system breakdowns and an over-reliance on manually entering information, Ocwen has allegedly failed to conduct escrow analyses and sent some borrowers escrow statements late or not at all. Ocwen also allegedly failed to properly account for and apply payments by borrowers to address escrow shortages, such as changes in the account when property taxes go up. One result of this failure has been that some borrowers have paid inaccurate amounts.\n\nMishandled hazard insurance : If a servicer administers an escrow account for a borrower, a servicer must make timely insurance and/or tax payments on behalf of the borrower. Ocwen, however, has allegedly failed to make timely insurance payments to pay for borrowers home insurance premiums. Ocwens failures led to the lapse of homeowners insurance coverage for more than 10,000 borrowers. Some borrowers were pushed into force-placed insurance.\n\nBungled borrowers private mortgage insurance : Ocwen allegedly failed to cancel borrowers private mortgage insurance, or PMI, in a timely way, causing consumers to overpay. Generally, borrowers must purchase PMI when they obtain a mortgage with a down payment of less than 20 percent, or when they refinance their mortgage with less than 20 percent equity in their property. Servicers must end a borrowers requirement to pay PMI when the principal balance of the mortgage reaches 78 percent of the propertys original value. Since XX/XX/XXXX, Ocwen has failed to end borrowers PMI on time after learning information in its REALServicing system was unreliable or missing altogether. Ocwen ultimately overcharged borrowers about {$1.00} XXXX for PMI premiums, and refunded this money only after the fact. \nDeceptively signed up and charged borrowers for add-on products : When servicing borrowers mortgage loans, Ocwen allegedly enrolled some consumers in add-on products through deceptive solicitations and without their consent. Ocwen then billed and collected payments from these consumers. \nFailed to assist heirs seeking foreclosure alternatives : Ocwen allegedly mishandled accounts for successors-in-interest, or heirs, to a deceased borrower. These consumers included widows, children, and other relatives. As a result, Ocwen failed to properly recognize individuals as heirs, and thereby denied assistance to help avoid foreclosure. In some instances, Ocwen foreclosed on individuals who may have been eligible to save these homes through a loan modification or other loss mitigation option. \nFailed to adequately investigate and r","date_sent_to_company":"2018-05-30T05:18:46.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"11375","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"2920725","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Ocwen Financial Corporation","date_received":"2018-05-30T01:09:17.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["# # # The <em>Consumer</em> Financial Protection Bureau is a 21st century agency that helps <em>consumer</em> <em>finance</em> markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering <em>consumers</em> to take more control over their economic lives. For more information, visit consumerfinance.gov."],"sub_product":["Conventional <em>home</em> mortgage"]},"sort":[10.533136,"2920725"]},{"_index":"complaint-public-v1","_id":"7491461","_score":10.339561,"_source":{"product":"Debt collection","complaint_what_happened":"Bank of America bought a bad loan. No one wants resolve more than I do. I wish I could stop BofA from coming after me. What BofA is intending is designedto hurt me. I am seeking fair administration of this case. BofA needs to slow down and be patient and not move against me with ferocious intent. I can't negotiate anything with them until this case settles. A party who is forced into a contract under duress like I was, can rescind the contract rendering it null & void. At the mortgage closing I was crying and kept repeating \" this is the worst day of my life, over & over. '' It is the government 's right to protect the rights of US citizens. There is simply no recourse for those who don't have a significant retainer to have an attorney make this stop. Imagine losing everything that matters to you including your XXXX  child. \nA debt collector is seeking to seize my home. I should be allowed to seek damages and a jury trial. I have suffered irreparable injury. I am seeking forbearanceto stop a foreclosure & eviction. A broker dealer provided access to a home loan that would have otherwise been unavailable to me with no work or credit history. He was the prohibited third party to the mortgage agreement and guaranteed the mortgage loan. Against the rules, he participated in a private transaction while under direct supervision of the firm. He exercised 'client unavailable ' for 90 days while I was XXXX . He guaranteed the mortgage loan without ongoing responsibility, and locked me into a subprime mortgage loan with the escrow, the protection, removed when I had enough to pay for the mortgage in full with plenty to spare. He put the down paymentinto a margin account. I had no work or credit history, no credentials & no distinctions. 100 out of 343 holdings in my portfolio could not be identified by the Department of Business Regulation. The securities regulator had no idea what they actually were. 58 out of 60 exception notices went unanswered. When the account transferred to another brokerage after nearly 4 months with an open margin balance, the holdings in the margin account with the mortgage, were rejected by the receiving broker for credit violation, the account was placed in margin deficitand forced liquidation. \nI have suffered harm including economic loss, physical and mental injury, and emotional suffering. I am a victim of financial malfeasance and abuse of power. I should be treated with compassion & respect for my dignity. I am entitledto the mechanisms of justice and redress for the harms I have suffered. The third party responsible should make fair restitution for their behaviors, including return of funds, reimbursement, payment for the harms and loss suffered. I am a victim here. I have the right to restitution, and the right to be treatedwith respect and dignity. I have the right to be protected & the right to be heard. \nI can not be forced to leave the one safe place I have created in this world. self-advocacy means speaking up for one 's self and one 's interests. I am XXXX. I also suffer from XXXX XXXX XXXX XXXX XXXX XXXX. I am XXXX  in my daily living and must make adjustments to avoid exposure. I have created a safe, chemical-free living space and would not survive contaminants. Bank of America must take this seriously. I was going progressively XXXX in XXXX, and was treated by the XXXX of XXXX XXXX University who advised I would never see again. I suffer from progressively more XXXX XXXXXXXX XXXX XXXX to various consumer products. I need to be isolated from others and request BofA be mindful. Now that I have corrected the condition throughstrictvigilance, I can not risk going XXXX again. \nXXXX renders an individual vulnerable to be taken advantage of. I can demonstrate a pattern of harassment, defamation and abuse. I am seeking a diplomatic solution, Bank of America needs to stand down their intention and wait for justice to be served. I hope to protect my rights afforded to me by the US Constitution, to speak the truth and report the facts without fear of vicious and vindictive retribution of which most have no way to fight back. I am a victim of the subprime banking crisis and rising far right political forces. it should be prohibited to remove basic protections from me and punish me for something I did not do. I believe my rights have been violated and I requested an inquiry to make sure I receive justice, due process, fairness and respect and to receive restitution from the people who caused my losses and to be heard. I am seeking personal safety and seeing the perpetrators prosecuted for the ruin they caused. Fair housing is not an option, it's the law. it's up to the allergic person to ensure her own safety. \nXXXX  crimes area social problem because they directly marginalize and target specific people. In XXXX prior to the signing of the mortgage agreement I was XXXX  XXXX, harassed & robbed. I was ignorant of finance, which is not a crime. I had barely balanced a checkbook. I was on my own for the first time in my life & relied on a broker dealer to do the right thing by me. At that point I did not know who to trust. I had no professional certifications, designations, or credentials. I did not have an income or credit history. I had never worked. I inherited {$1.00} XXXX dollars. I never had money of my own before the intergenerational wealth transfer. I am old school, i pay by cash or check and use no credit or debit. I never had money and then I did. I don't think the broker dealer knew too much about the effect of what they were doing to me. If a system is in place to supervisory personnel looking for evidence of suitability and compliance violations which violate patterns and trends to manage suspicious activity what good is it if there is no one to follow through? Without follow up the control they are supposed to implement is rendered an ineffective method of exception reporting if no one does anything about it. \nI require financial support through court ordered restitution. My rights have been violated and I am entitled to certain rights according to federal law. I have the right to be protected from harm, the right to be treated equally under law, the right to non-discrimination, the right to a remedy, access to justice & due process rights. I am seeking personal safety and seeing the perpetrators prosecuted for the ruin they caused. I can not be forced to leave the one safe place I have created in this world. What Bank of America is intending is persecution designed to hurt me. BofA needs to slow down & be patient and not move against me with ferocious intent. I can't negotiate anything with BofA until this case settles. This is an urgent plea to protect the status quo. I will not allowBofA to destroy my life. I require a controlled green living space. My sensitivities raise a bouquet of legal issues and require accommodation. I am seeking forbearance to stop foreclosure & eviction. Bank of America needs to ensure my rights and put my safety first. BofA needs to slow down their intention and wait for justice to be served.","date_sent_to_company":"2023-09-03T00:19:53.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Mortgage debt","zip_code":"028XX","tags":null,"has_narrative":true,"complaint_id":"7491461","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2023-09-03T00:06:37.000Z","state":"RI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Seized or attempted to seize your property"},"highlight":{"complaint_what_happened":["I suffer from progressively more XXXX XXXXXXXX XXXX XXXX to various <em>consumer</em> products. I need to be isolated from others and request BofA be mindful. Now that I have corrected the condition throughstrictvigilance, I can not <em>risk</em> going XXXX again. \nXXXX renders an individual vulnerable to be taken advantage of. I can demonstrate a pattern of harassment, defamation and abuse. I am seeking a diplomatic solution, Bank of America needs to stand down their intention and wait for justice to be served."],"company_public_response":["Company has responded to the <em>consumer</em> and the CFPB and chooses not to provide a public response"]},"sort":[10.339561,"7491461"]},{"_index":"complaint-public-v1","_id":"7136981","_score":10.028691,"_source":{"product":"Mortgage","complaint_what_happened":"Vile Regions Bank Home Equity Variable Interest Rate Loan PREDATORY UPON A SENIOR CITIZEN WITH A FIXED INCOME [ 1 ] Regions bank provided me with a fixed interest rate mortgage loan initially. ( XXXX or XXXX ) [ 2 ] Regions bank then destroyed the fixed interest rate mortgage loan on the pretense that a variable interest rate would be lower and would provide me with more money. ( XXXX ) [ 3 ] XXXX, the home equity lender, ( XXXX, Florida, Regions ) said my monthly payments would be lower. I relied on her word and trusted her. \n[ 4 ] XXXX did not give me a copy of the paperwork for the new improved loan. She said she would keep it in her desk for safekeeping. Two weeks later, XXXX was no longer employed at that Regions bank. \n[ 5 ] XXXX also found a friend of hers in the City of XXXX, as I recall, to put insurance on my house. XXXX said that the insurance payments to her friends company would be on auto pay. \n[ 6 ] I was later to learn that the payments were not on autopay. When I called Regions bank to ask the name of the insurer ( e.g., the friend of XXXX ), no one seemed to know. They said they no longer had that original paperwork ( which I never got a copy of ). \n[ 7 ] During COVID, this better loan that XXXX talked me into grew, grew, and grew in monthly payments. It is now unaffordable, and I never knew this would happen to me. I was nave and XXXX took advantage of my lack of knowledge. \n[ 8 ] Today ( XX/XX/XXXX ), I found out something even more horrific about this horrible, variable interest rate loan that is killing me. I found out that the exorbitant costly insurance forced upon me has a {$9300.00} wind deductible for roof damage. I can not tell you how stunned I am. \n[ 9 ] About a year ago, I called XXXX at Regions Bank ( downtown XXXX, Missouri ). His solution was for me to cancel the variable interest rate loan and start all over with ANOTHER loan, more money, with another 15 years on my head. This is NOT a solution. It is simply a way to saddle me with endless debt. \n[ 10 ] Another Regions Bank employee ( XXXX, Florida ), when made aware of this horrific loan on my head said, Well, who could have predicted that interest rates would go up so much? \nThis rhetorical question is not an apology and it does not solve the financial damage being done to me. \n[ 11 ] No employee at Regions Bank should have ever talked a XXXX-year-old woman into a VARIABLE interest rate loan. That was unfair and predatory. \nSo, thats when I decided to look up the definition of predatory lending, here : The loan Regions gave me matches the definition : XXXX XXXX XXXX And here is more proof that I have been saddled with a predatory loan from Regions Bank , with predatory loan practices. \nPredatory Lending : How to Avoid, Examples and Protections By XXXX XXXX Updated XX/XX/XXXX Reviewed by XXXX XXXX What Is Predatory Lending? \nPredatory lending typically means imposing unfair, deceptive, or abusive loan terms on borrowers. In many cases, these loans carry high fees and interest rates, strip the borrower of equity, or place a creditworthy borrower in a lower credit-rated ( and more expensive ) loan, all to the lender 's benefit. \nPredatory lenders often use aggressive sales tactics and exploit borrowers lack of understanding of financial transactions. Through deceptive or fraudulent actions and a lack of transparency, they entice, induce, and assist a borrower in taking out a loan they will not reasonably be able to pay back. \nKEY TAKEAWAYS Predatory lending is any lending practice that imposes unfair and abusive loan terms on borrowers. \nSome aspects of predatory lending include high-interest rates, high fees, and terms that strip the borrower of equity. \nThe economic impact of COVID-19 gave way for cash-strapped consumers to become vulnerable to predatory loans.1 Predatory lending disproportionately affects women, XXXX, and XXXX communities. \nPredatory lending often occurs in conjunction with home mortgages. \nHow Predatory Lending Works Predatory lending includes any unscrupulous practices carried out by lenders to entice, induce, mislead, and assist borrowers toward taking out loans they are unable to pay back reasonably or must pay back at a cost that is extremely above the market rate. Predatory lenders take advantage of borrowers ' circumstances or lack of knowledge. \nPredatory lending puts many borrowers at risk, but it especially targets those with few credit options or who are vulnerable in other wayspeople whose inadequate income leads to regular and urgent needs for cash to make ends meet, those with low credit scores, those with less access to education, or those subject to discriminatory lending practices because of their race, ethnicity, age, or disability. \nPredatory Lending Tactics to Watch Out for Predatory lending is designed, above all, to benefit the lender. It ignores or hinders the borrowers ability to repay a debt. Lending tactics are often deceptive and attempt to take advantage of a borrowers lack of understanding of financial terms and the rules surrounding loans. These tactics can include those identified by the Federal Deposit Insurance Corporation ( FDIC ), along with several others : Excessive and abusive fees : These are often disguised or downplayed because they are not included in a loan 's interest rate. According to the FDIC, fees totaling more than 5 % of the loan amount are not uncommon. Excessive prepayment penalties are another example.2 Loan flipping : The lender pressures a borrower to refinance, again and again, generating fees and points for the lender each time. As a result, a borrower can end up trapped by an escalating debt burden.2 Asset-based lending and equity stripping : The lender grants a loan based on your asset, say a home or a car, rather than on your ability to repay the loan. You risk losing your home or car when you fall behind on payments.2 Equity-rich, cash-poor older adults on fixed incomes may be targeted with loans ( say, for a house repair ) that they will have difficulty repaying and that will jeopardize their equity in their home. \n\nPredatory Lenders typically target vulnerable populations, such as those struggling to meet monthly expenses ; people who have recently lost their jobs ; and those who are denied access to a wider range of credit options for illegal reasons, such as discrimination based on a lack of education or older age. \nWhat Is an Example of Predatory Lending?\n\nWhenever a lender seeks to take advantage of a borrower and tie them into unfair or unmanageable loan terms, it can be considered predatory lending. Telling signs of a predatory lender include aggressive solicitations, excessive borrowing costs, high prepayment penalties, big balloon payments, and being encouraged to consistently flip loans. \nIs Predatory Lending a Crime? \nIn theory, yes. If you are enticed and misled into taking out a loan that carries higher fees than your risk profile warrants or that you are unlikely to be able to pay back, you have potentially been the victim of a crime. There are laws in place to protect consumers against predatory lending, though plenty of lenders continue to get away with it, partly because consumers dont know their rights.\n\nCan I Sue for Predatory Lending?\n\nIf you can prove that your lender violated local or federal laws, including the Truth in Lending Act ( TILA ), you may want to consider filing a lawsuit. Its never easy going against a wealthy financial institution. However, if you have proof that this lender broke rules, you have a reasonable chance of being compensated. As a first step, contact your state consumer protection agency. \nThe Bottom Line Predatory lending is any lending practice that imposes unfair and abusive loan terms on borrowers, including high-interest rates, high fees, and terms that strip the borrower of equity. Predatory lenders often use aggressive sales tactics and deception to get borrowers to take out loans they can't afford. And in many cases, predatory lenders have targeted vulnerable populations. \nPredatory lenders aren't all loan sharks. A great deal of predatory lending is carried out by more established institutions such as banks, finance companies, mortgage brokers, attorneys, or real estate contractors. The subprime mortgage boom in the years leading up to XXXX was, arguably, an example of predatory lending.26 This above article was quite the eye opener for me, and it let me know that I am the victim of a predatory loan from Regions Bank . \nXXXX at Regions bank -- Most everything she promised me turned out to not be true, including that the insurance person she found for me would be paid automatically every three months. Regions has instead placed the highest insurance on me in addition to the fluctuating ever rising 10-years-more payments. The insurance they selected is a train wreck for me with a {$9300.00} deductible. \nHere is another relevant article. \nXXXX XXXX  XXXX What is the Regions Bank controversy ? \nCustomer fraud In XXXX, Regions paid {$200.00} XXXX to settle with the U.S. Securities and Exchange Commission over mispricing risky mortgage-backed bonds in its conservative mutual funds in its Morgan Keegan subsidiary . \n\nhttps : XXXX Why is fixed better than variable? \nThe main advantage of a fixed rate home loan is certainty. You can lock in or 'fix ' your interest rate for a certain period of time typically between one and five years and plan for the future, knowing that your repayments will stay the same during that time. \n\nSOLUTIONS : *I WANT A LOWER DEDUCTIBLE ON THE HORRIBLE INSURANCE POLICY CREATED BY REGIONS TO BENEFIT ONLY REGIONS BANK WHO HAS TAKEN EXTREME ADVANTAGE OF ME, A SENIOR CITIZEN, AS APPLIED TO THE CURRENT CLAIM. \n*I WANT REGIONS TO PAY THE DEDUCTIBLE ON THE CURRENT ROOF DAMAGE CLAIM. \n*I WANT THE LOAN TO GO BACK TO WHAT IT WAS, FIXED, WITHOUT GIVING ME MORE MONEY AND WITHOUT MAKING ME RESPONSIBLE FOR ANOTHER 15 YEARS OF DEBT UNTIL I AM XXXX YEARS OLD. That is a predatory solution suggested by Regions Bank. \nBEST SOLUTION : I WANT THE LOAN COMPLETELY TERMINATED FOR FRAUD COMMITTED UPON ME. IN FIVE PLUS YEARS TIME, THEY ALREADY GOT SO MUCH MONEY OUT OF ME. \nI CANT EVEN AFFORD TO FIX MY ROOF, THANKS TO REGIONS BANK. I CANT EVEN AFFORD ANYTHING, THANKS TO REGIONS BANK. \nSincerely, XXXX  XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, Florida XXXX ( XXXX ) XXXX XX/XX/XXXX XXXX","date_sent_to_company":"2023-07-20T12:38:30.000Z","issue":"Struggling to pay mortgage","sub_product":"Home equity loan or line of credit (HELOC)","zip_code":"32607","tags":"Older American","has_narrative":true,"complaint_id":"7136981","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"REGIONS FINANCIAL CORPORATION","date_received":"2023-06-19T19:53:56.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["You <em>risk</em> losing your <em>home</em> or car when you fall behind on payments.2 Equity-rich, cash-poor older adults on fixed incomes may be targeted with loans ( say, for a house repair ) that they will have difficulty repaying and that will jeopardize their equity in their <em>home</em>."],"sub_product":["<em>Home</em> equity loan or line of credit (HELOC)"],"company_public_response":["Company has responded to the <em>consumer</em> and the CFPB and chooses not to provide a public response"]},"sort":[10.028691,"7136981"]},{"_index":"complaint-public-v1","_id":"3114945","_score":10.006408,"_source":{"product":"Mortgage","complaint_what_happened":"XX/XX/XXXX To Whom It May Concern : 1 ) On XX/XX/XXXX, I returned home from XXXX vacation at my parents for a week and a half to two letters both dated XX/XX/XXXX, one from Select Portfolio Servicing ( SPS ) and the other from the law firm XXXX XXXX XXXX XXXX XXXX stating that Select Portfolio Servicing has begun foreclosure action against me. I have several issues with this claim. It is clear that I am a victim of subprime mortgage practices and continue to pay for this. I have fought numerous times to save my home and am getting fed up. The housing market crashed in XX/XX/XXXX-XX/XX/XXXX when I bought my home, and given the current state of the market and the economy it appears again that the home owners will suffer again due to companies getting away with their crimes, as they try and back out of their mistakes to save themselves money as us homeowners lose their homes and lose more money to fight such practices. They yet again applied illegal fees that they continue to get punished for, but nothing happens. I even have proof of them charging me XXXX fees for them to overnight paperwork to me in XX/XX/XXXX and XX/XX/XXXX. \nWe all know XXXX closed due to their illegal practices and fraudulent mortgages which I believe I am a victim of. We also know that in XX/XX/XXXX, XXXX XXXX XXXX and XXXX XXXX XXXX XXXX agreed to pay {$40.00} XXXX to settle with the FTC and the U.S. Department of Housing and Urban Development ( HUD ), which charged them with engaging in a number of unfair, deceptive, and illegal practices in the servicing of subprime mortgage loans. The Commission distributed the {$40.00} XXXX as redress to affected consumers. The settlement also imposed a number of specific limitations on XXXX ability to charge fees and engage in certain practices when servicing mortgage loans. In early XX/XX/XXXX, XXXX changed its name to Select Portfolio Servicing , Inc. and XXXX XXXX XXXX, but continue the same practices. Before the new servicer took over, I only owed for XXXX and XXXX. I previously made a {$200.00} payment and then was told that it would not be applied until full payment was received. Another way for them to charge fees. Select Portfolio Servicing may want to foreclose, but the following information my halt that issue. \nUNITED STATES DISTRICT COURT XXXX DISTRICT OF NEW YORK FEDERAL HOUSING FINANCE AGENCY, AS CONSERVATOR FOR THE FEDERAL NATIONAL MORTGAGE ASSOCIATION AND THE FEDERAL HOME LOAN MORTGAGE CORPORATION, Plaintiff, -against XXXX XXXX XXXX ( XXXX ), XXXX , XXXX XXXX ( XXXX ), XXXX , XXXX XXXX XXXX ( XXXX ) XXXX, XXXX MORTGAGE XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX   XXXX XXXX , XXXX XXXX XXXX XXXX , XXXX XXXX XXXX XXXX XXXX  XXXX XXXX , XXXX XXXX XXXX , XXXX XXXX XXXX , XXXX XXXX , XXXX XXXX XXXX , XXXX XXXX , XXXX XXXX XXXX , XXXX XXXX XXXX XXXX XXXX XXXX , XXXX XXXX , XXXX XXXX XXXX , XXXX XXXX XXXX , XXXX XXXX , and XXXX XXXX , Defendantsthis proves that I was victim of predatory lending and unfair practices, and all these companies are doing is trying to gain as much money along the ride. I have repeatedly asked SPS where my money was going monthly, if they are only the servicer with the answer of we cant release that information over the phone. Or they would say it is going to XXXX XXXX XXXX XXXX, who yet again shows no interest in my loan, so they arent getting the money. If I had the ability to pay off my mortgage today, who would get the funds? Who would say my title is clear? Who is to say it is paid in full? Select Portfolio Servicing applies services fees, because the money they receive for the servicing services are not enough, so they tack on these additional fees. When they continue to say that XXXX XXXX XXXX XXXX is the holder, on XX/XX/XXXX I had a representative of XXXX XXXX  on the phone w/ myself and SPS to verify that they have no interest in my loan, and that they are not the holder of my loan. XXXX XXXX XXXX XXXX is also an authorized third party on my account to verify this information. They have even provided a written letter stating that they are not the holder and have no interest in my loan. They do not even know who I am. My guess is it is not XXXX XXXX, but maybe XXXX XXXX XXXX due to this particular complaint ( see attached ). \nXXXX XXXX provided loan-level information to the rating agencies that they relied upon in order to calculate the Certificates assigned ratings, including the borrowers LTV ratio, debt-to-income ratio, owner occupancy status, and other loan-level information described in aggregation reports in the XXXX XXXX. Because the information that XXXX XXXX provided was false, the ratings were inflated and the level of subordination that the rating agencies required for the sale of AAA ( or its equivalent ) certificates was inadequate to provide investors with the level of protection that those ratings signified. As a result, the XXXX paid Defendants inflated prices for purported XXXX  ( or its equivalent ) Certificates, unaware that those Certificates actually carried a severe risk of loss and carried inadequate credit enhancement. XXXX. Since the issuance of the Certificates, the ratings agencies have dramatically downgraded their ratings to reflect the revelations regarding the true underwriting practices used XXXX to originate the mortgage loans, and the true value and credit quality of the mortgage loans. My loan is the interest of XXXX XXXX not XXXX XXXX XXXX XXXX. XXXX XXXX and XXXX XXXX and the US Government may have a say in it as well. So is my assignment that was filed on XX/XX/XXXX fraudulent? \n\n\n2 ) On XX/XX/XXXX I received a letter from XXXX that my loan will be serviced by XXXX effective XX/XX/XXXX, and that I should send payment to them. They included my payment amount of {$680.00} which was my original mortgage amount from XX/XX/XXXX. I mailed in the payment to the following company on XX/XX/XXXX.  And will mail my XXXX payment today, XX/XX/XXXX. So how is SPS trying to collect when they no longer have the standing? \n3 ) The welcome letter from XXXX stated that the holder of my loan was XXXX, not XXXX XXXX XXXX XXXX as Trustee on Behalf of the Holders of the Asset Backed Securities Corporation Home Equity and Trust Series XXXX XXXX Asset Backed Through Certificates Series XXXX XXXX as stated by Select Portfolio Servicing on numerous occasions. \n4 ) I have reached out to XXXX XXXX XXXX XXXX on several occasions to inquire about my loan, and they have provided in writing that they are not the holder and have no interest in my loan. They do not even have record of my name, address, or SSN. I have provided this documentation numerous times to SPS and the CFPB. \n5 ) When my mortgage was supposedly giving to SPS to service, I never received a goodbye letter from XXXX, only a welcome letter from Select Portfolio Servicing stating effective in XX/XX/XXXX that I should mail payments to them. Why am I to trust that Select Portfolio Servicing is the rightful company and not the other company when the same actions were taking by Select Portfolio Servicing? I can not verify w/ Argent as they are no longer in business. \n6 ) On XX/XX/XXXX SPS filed foreclosure documents on my mortgage. However, there was NO assignment giving/attached. Then again on XX/XX/XXXX yet  another attempt to foreclose. When I was attempting to modify and not behind even according to Select Portfolio Servicing. This time they have an assignment attached. Perhaps due to the numerous court rulings stating that they must indeed have this documentation. For instance, in XX/XX/XXXX Judge XXXX XXXX XXXX dismissed a foreclosure case due to the lender not owning/holding the mortgage. In many cases, the trusts try to argue equitable assignment that predates the filing of the foreclosure, but securitized trust can not take an equitable assignment of a mortgage loan. So how does SPS have standing? How does XXXX XXXX XXXX XXXX have standing? In fact, who has standing? SPS? XXXX XXXX XXXX XXXX? The new servicer? My assignment was dated XX/XX/XXXX and notarized for that date according to XXXX XXXX and XXXX and SPS. However, said assignment was not filed in XXXX County Oklahoma until XX/XX/XXXXafter the first attempt to foreclose. According to 46-13. Assignments of existing mortgages Recording within four months All assignments of mortgages at present existing, bearing date prior to the taking effect of this act, shall within four ( 4 ) months next succeeding the taking effect of this act be recorded in the proper county of this state, in accordance with the provisions of Section 1. Now if my loan was assigned in XX/XX/XXXX, why was it not filed with XXXX County until XX/XX/XXXX, that is two ( 2 ) years not four ( 4 ) months? \n7 ) When I applied for loss mitigation or mortgage assistance, I was recently denied for anything other than a repayment plan that was far more than any of my mortgage payments over the past 12 years. I asked to see the originators or even the holders guidelines for modification and have yet to see this. I honestly do not believe they know who to ask about modification. \n8 ) When XXXX XXXX ( Select Portfolio Servicings parent company ) gets in a bind with the Courts, SPS sends out a letter that there are escrow shortages to increase rates. Which they know will force people into foreclosure so that they can get one lump sum and write it off on their books and collect that money. Or they simply lie and apply fees that are illegal. According to XXXX XXXX XXXX ( XXXX ), XXXX, XXXX XXXX ( XXXX ), XXXX, XXXX XXXX XXXX ( XXXX ) XXXX, XXXX XXXX XXXX , XXXX, XXXX XXXX XXXX XXXX XXXX   XXXX XXXX , XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, and XXXX XXXX XXXX XXXX Asset Backed Through Certificates Series XXXX XXXX was purchased by XXXX XXXX and XXXX XXXX not XXXX XXXX XXXX XXXX. \nI think that since XXXX XXXX or XXXX XXXX owns my loan, you all wont tell me because of the above mentioned lawsuit and/or action. \n\nI have attached documentation and will continue this matter in court if necessary. I will also compile all complaints against Select Portfolio Servicing and their lies. I will subpoena all necessary parties, XXXX XXXX, Select Portfolio Servicing, my new servicing, XXXX XXXX XXXX XXXX, The US Government, and whoever else says they own, or have interest in my loan. There is no confidence of ultimate homeownership when it comes to these subprime mortgages hence the housing crisis of XX/XX/XXXX. If I need to provide more documentation and proof of even payments, complaints, unnecessary illegal fees, I can and I will. So I ask, who owns my mortgage? Who is receiving funds? Who is to say that my loan is paid in full? Who has true legal standing to foreclose if it were necessary? I did not attach all 100+ pages of the complaint and lawsuit against XXXX XXXX from the United States District Court XXXX District of New York XXXX but I can and will if needed. I can also file that information as evidence in any necessary court proceedings.","date_sent_to_company":"2019-01-02T22:01:02.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"73071","tags":"Servicemember","has_narrative":true,"complaint_id":"3114945","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SELECT PORTFOLIO SERVICING, INC.","date_received":"2019-01-02T21:39:36.000Z","state":"OK","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"complaint_what_happened":["Department of Housing and Urban Development ( HUD ), which charged them with engaging in a number of unfair, deceptive, and illegal practices in the servicing of <em>subprime</em> mortgage loans. The Commission distributed the {$40.00} XXXX as redress to affected <em>consumers</em>. The settlement also imposed a number of specific limitations on XXXX ability to charge fees and engage in certain practices when servicing mortgage loans."],"sub_product":["Conventional <em>home</em> mortgage"]},"sort":[10.006408,"3114945"]},{"_index":"complaint-public-v1","_id":"16008137","_score":6.9643893,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"CFPB Complaint Unauthorized Credit Card Account What happened : A credit card account was opened in my name with XXXX XXXX  without my knowledge, authorization, or consent. I did not apply for, sign for, or approve this account. This constitutes identity theft and unauthorized credit extension under federal law. \n\nI notified XXXX XXXX  XXXX XXXX that the account is fraudulent. I made it clear I do not wish to prosecute the individual responsible, but I will not assume liability for a debt I never incurred. \n\nDespite this, XXXX XXXX  has failed to resolve the matter promptly and ethically, leaving me exposed to potential credit harm and collection efforts. \n\n\nXXXX XXXX  Legal Issues Involved : 1. Fair Credit Billing Act ( 15 U.S.C. 1643 ) Consumers can not be held liable for unauthorized credit card charges.\n\n2. Fair Credit Reporting Act ( 15 U.S.C. 1681c-2, 1681i ) Furnishers must block fraudulent information upon notice and conduct a reasonable investigation.\n\n3. Truth in Lending Act ( 15 U.S.C. 1601 et seq. ) Unauthorized extensions of credit violate TILA protections.\n\n4. Fair Debt Collection Practices Act ( 15 U.S.C. 1692 et seq. ) Any attempt to collect on this account from me would be unlawful.\n\n5. Federal Trade Commission Act ( 15 U.S.C. 45 ) Continuing to report or collect on a fraudulent account is an unfair and deceptive practice. \n\n\n6. Gramm-Leach-Bliley Act ( 15 U.S.C. 6801 ) XXXX XXXX  has a duty to maintain safeguards preventing identity theft. \n\n\n\n\nXXXX XXXX Ethical Issues : XXXX XXXX  failed to apply proper internal safeguards against fraud in account origination. \n\nInstead of swiftly confirming I am not responsible, the bank is subjecting me to uncertainty, potential credit damage, and harassment risk. \n\nThis behavior undermines consumer trust and violates the ethical standard of fair dealing expected from a federally regulated financial institution. \n\n\n\nXXXX XXXX What I want : 1. Written confirmation from XXXX XXXX that I am not liable for this debt. \n\n\n2. Immediate deletion of all negative credit reporting associated with this fraudulent account.\n\n3. Documentation of the accounts origination records ( application, IP address, phone records, etc. ) for my review.\n\n4. Implementation of stronger safeguards to prevent future fraudulent openings in my name. \n\nA. Federal Statutes Credit & Lending ( 30 ) 1. Truth in Lending Act ( TILA ), 15 U.S.C. 1601 et seq.\n\n2. Fair Credit Billing Act ( FCBA ), 15 U.S.C. 1666.\n\n3. Equal Credit Opportunity Act ( ECOA ), 15 U.S.C. 1691.\n\n4. Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681.\n\n5. Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692.\n\n6. Credit Repair Organizations Act, 15 U.S.C . 1679.\n\n7. Electronic Fund Transfer Act ( EFTA ), 15 U.S.C. 1693.\n\n8. Identity Theft and Assumption Deterrence Act, 18 U.S.C. 1028.\n\n9. Fair and Accurate Credit Transactions Act ( FACTA ), Pub. L. 108159.\n\n10. Credit CARD Act of 2009, 15 U.S.C. 1637.\n\n11. Gramm-Leach-Bliley Act ( GLBA ), 15 U.S.C. 6801.\n\n12. Bank Holding Company Act, 12 U.S.C. 1841.\n\n13. Dodd-Frank Wall Street Reform and Consumer Protection Act.\n\n14. Consumer Financial Protection Act, Title X of Dodd-Frank .\n\n15. Federal Reserve Regulation Z ( 12 C.F.R. Part 1026 ).\n\n16. Federal Reserve Regulation B ( 12 C.F.R. Part 1002 ).\n\n17. Federal Reserve Regulation E ( 12 C.F.R. Part 1005 ).\n\n18. Federal Reserve Regulation V ( 12 C.F.R. Part 1022 ).\n\n19. Federal Reserve Regulation AA ( Unfair/Deceptive Acts ).\n\n20. Federal Reserve Regulation P ( Privacy of Consumer Financial Information ).\n\n21. Federal Reserve Regulation X ( RESPA ).\n\n22. OCC regulations ( 12 C.F.R. 7 ).\n\n23. FDIC consumer-protection oversight.\n\n24. Federal Trade Commission Act, 15 U.S.C. 45 ( unfair/deceptive practices ).\n\n25. Bank Secrecy Act ( BSA ), 31 U.S.C. 5311.\n\n26. Right to Financial Privacy Act, 12 U.S.C. 3401.\n\n27. Privacy Act of 1974, 5 U.S.C. 552a.\n\n28. Civil Rights Act, Title VI ( discrimination in lending ).\n\n29. Servicemembers Civil Relief Act ( SCRA ).\n\n30. Bankruptcy Code protections, 11 U.S.C. 362 automatic stay. \n\nB. Federal Regulatory Bodies & Guidance ( 20 ) 31. CFPB enforcement authority.\n\n32. OCC oversight of national banks. 33. FDIC enforcement powers. 34. Federal Reserve consumer compliance supervision. 35. FTC enforcement of UDAP.\n\n36. FinCEN suspicious activity reporting.\n\n37. DOJ prosecution authority for identity theft.\n\n38. HUD enforcement of ECOA.\n\n39. SEC disclosure rules ( if tied to securities ). \n\n\n40. NCUA oversight ( for credit unions, comparisons ).\n\n\n41. Federal banking ombudsman programs.\n\n42. CFPB Advisory Opinions.\n\n43. CFPB Supervisory Highlights reports.\n\n44. CFPB Circulars on credit reporting obligations. \n\n\n45. Interagency Guidelines on Identity Theft Red Flags.\n\n46. Interagency Guidance on Fair Lending.\n\n47. FFIEC examination manuals.\n\n48. OCC Consent Orders against abusive credit practices.\n\n49. CFPB consent decrees.\n\n50. FTC enforcement actions against banks for identity theft failures.\n\nC. Credit Reporting/Identity Theft Protections ( 25 ) 51. FCRA 605 limits on negative reporting.\n\n52. FCRA 609 consumer file disclosure rights.\n\n53. FCRA 611 dispute investigation rights.\n\n54. FCRA 623 furnisher duties.\n\n55. FCRA 615 adverse action notices.\n\n56. FCRA 605B blocking fraudulent tradelines.\n\n57. FACTA 112 fraud alert rights.\n\n58. FACTA 113 credit freeze rights.\n\n59. FACTA 114 red flag guidelines.\n\n60. FACTA truncation requirements for card numbers.\n\n61. Identity Theft Affidavit ( FTC Form 14039 ).\n\n62. Right to place extended fraud alerts.\n\n63. Right to opt out of prescreened credit offers.\n\n64. Right to request all application materials from bank.\n\n65. Right to request recordings of application calls.\n\n66. Right to request IP logs for online applications.\n\n67. Right to damages under FCRA for negligent noncompliance.\n\n68. Right to punitive damages for willful violations.\n\n69. Right to attorneys fees under FCRA.\n\n70. CFPB rules on credit report accuracy.\n\n71. CFPB Bulletin on furnishers obligations.\n\n72. CFPB Bulletin on ID theft resolution.\n\n73. OCC guidance on bank fraud safeguards.\n\n74. Red Flags Rule, 16 C.F.R. 681.\n\n75. Right to sue CRA and furnisher jointly.\n\nD. Consumer Contract & Liability Theories ( 20 ) 76. Fraudulent inducement.\n\n77. Breach of fiduciary duty.\n\n78. Breach of implied covenant of good faith and fair dealing.\n\n79. Negligence in account origination.\n\n80. Negligent misrepresentation.\n\n81. Constructive fraud.\n\n82. Civil conspiracy ( if collusion suspected ).\n\n83. Agency liability ( bank responsible for employees/agents ).\n\n84. Estoppel ( bank cant claim you owe for their failure to vet ).\n\n85. Rescission of fraudulent contract.\n\n86. Unconscionability of enforcing fraudulent account.\n\n87. Void ab initio contract never existed.\n\n88. Conversion ( wrongful assumption of your credit identity ).\n\n89. Invasion of privacy.\n\n90. Breach of statutory duty.\n\n91. Violation of public policy.\n\n92. Consumer fraud statutes ( state UDAP ).\n\n93. Deceptive trade practices statutes.\n\n94. Equitable relief under unjust enrichment.\n\n95. Declaratory judgment action.\n\nE. State-Level Protections ( 20 ) 96. State UDAP ( Unfair/Deceptive Acts & Practices ) laws.\n\n97. State identity theft laws.\n\n98. State credit reporting acts ( e.g., California CCRAA ).\n\n99. State financial privacy laws.\n\n100. State fraud statutes.\n\n101. State constitutional due process rights.\n\n102. State consumer fraud acts.\n\n103. State deceptive advertising acts.\n\n104. State civil penalties for bad faith collections.\n\n105. State banking regulators enforcement authority.\n\n106. State attorney general consumer divisions.\n\n107. State data breach notification laws.\n\n108. State tort of negligent supervision.\n\n109. State tort of negligent hiring.\n\n110. State tort of negligent entrustment.\n\n111. State tort of negligent infliction of emotional distress.\n\n112. State unfair competition laws.\n\n113. State licensing requirements for debt collectors.\n\n114. State lemon laws analogies ( consumer fairness ).\n\n115. State small claims remedies.\n\nF. Litigation & Remedies ( 15 ) 116. Private right of action under FCRA.\n\n117. Private right of action under FDCPA.\n\n118. Class action potential for systemic failures.\n\n119. Treble damages under state consumer protection statutes.\n\n120. Injunctive relief in federal court.\n\n121. Declaratory judgment in state court.\n\n122. Restitution for any credit harm.\n\n123. Emotional distress damages.\n\n124. Reputational damages.\n\n125. Punitive damages.\n\n126. Attorneys fees.\n\n127. Costs of suit.\n\n128. Arbitration challenges ( unconscionability ).\n\n129. Jury trial demand.\n\n130. Equitable estoppel.\n\nG. Procedural/Compliance Failures ( 30 ) 131. Failure to verify identity under KYC ( Know Your Customer ).\n\n132. Failure to comply with Red Flags Rule.\n\n133. Failure to send adverse action notice.\n\n134. Failure to authenticate application signatures.\n\n135. Failure to detect suspicious IP/application origin.\n\n136. Failure to confirm SSN with SSA.\n\n137. Failure to match address history.\n\n138. Failure to match phone records.\n\n139. Failure to confirm prior credit file.\n\n140. Failure to use fraud detection vendors properly.\n\n141. Failure to apply OCC guidance.\n\n142. Failure to apply CFPB circulars.\n\n143. Failure to provide written dispute response in 30 days.\n\n144. Failure to block tradeline within 4 business days ( FCRA 605B ).\n\n145. Failure to provide reinvestigation documentation.\n\n146. Failure to give notice of reinvestigation results.\n\n147. Failure to send billing error acknowledgment ( FCBA ).\n\n148. Failure to maintain reasonable procedures to assure accuracy.\n\n149. Failure to honor consumers fraud affidavit.\n\n150. Failure to mitigate damages once notified.\n\nH. Federal Statutes & Acts Not Yet Mentioned ( 50 ) 151. Electronic Signatures in Global and National Commerce Act ( E-SIGN ).\n\n152. Computer Fraud and Abuse Act ( CFAA ), 18 U.S.C. 1030.\n\n153. Racketeer Influenced and Corrupt Organizations Act ( RICO ), 18 U.S.C. 1962.\n\n154. Wire Fraud statute, 18 U.S.C. 1343.\n\n155. Mail Fraud statute, 18 U.S.C. 1341.\n\n156. Bank Fraud statute, 18 U.S.C. 1344.\n\n157. False Claims Act, 31 U.S.C. 3729.\n\n158. Sarbanes-Oxley Act, 15 U.S.C. 7201.\n\n159. Foreign Corrupt Practices Act, 15 U.S.C. 78dd-1.\n\n160. USA PATRIOT Act, Title III ( anti-money laundering ).\n\n161. Right to Financial Privacy Act ( reinforcement ).\n\n162. Depository Institution Management Interlocks Act.\n\n163. Expedited Funds Availability Act.\n\n164. Payment Card Industry Data Security Standards ( PCI DSS ).\n\n165. CAN-SPAM Act ( if digital application notices were misleading ).\n\n166. Telephone Consumer Protection Act ( TCPA ).\n\n167. Childrens Online Privacy Protection Act ( COPPA, if minors identity at risk ).\n\n168. Digital Millennium Copyright Act ( misuse of digital identity parallels ).\n\n169. Magnuson-Moss Warranty Act ( consumer contract parallels ).\n\n170. Federal Arbitration Act ( limitations ).\n\n171. Real ID Act ( identity validation failures ).\n\n172. False Statements Act, 18 U.S.C. 1001.\n\n173. 12 U.S.C. 24 ( incidental powers of banks, limits ).\n\n174. 12 U.S.C. 1818 ( FDIC enforcement ).\n\n175. 12 U.S.C. 1829 ( prohibited affiliations with criminals ).\n\n176. 12 U.S.C. 1831p-1 ( safety & soundness standards ).\n\n177. 18 U.S.C. 1956 ( money laundering ).\n\n178. 18 U.S.C. 1957 ( monetary transactions with criminal proceeds ).\n\n179. Federal Criminal Identity Theft Statute, 18 U.S.C. 1028A.\n\n180. Stored Communications Act, 18 U.S.C. 2701.\n\n181. Computer Security Act of 1987.\n\n182. Cybersecurity Information Sharing Act ( CISA ).\n\n183. E-Government Act ( privacy impact assessments ).\n\n184. Digital Identity Guidelines ( NIST SP 800-63 ).\n\n185. Anti-Tying Restrictions, 12 U.S.C. 1972.\n\n186. Bank Holding Company Act Amendments of 1970.\n\n187. Garn-St. Germain Depository Institutions Act.\n\n188. Competitive Equality Banking Act.\n\n189. FDIC Improvement Act.\n\n190. Financial Institutions Reform, Recovery, and Enforcement Act ( FIRREA ).\n\n191. Community Reinvestment Act ( CRA ).\n\n192. Home Mortgage Disclosure Act ( HMDA, parallels in reporting ).\n\n193. National Bank Act.\n\n194. Federal Reserve Act.\n\n195. Securities Act of 1933 ( disclosure parallels ).\n\n196. Securities Exchange Act of 1934 ( anti-fraud provisions ).\n\n197. Investment Advisers Act of 1940 ( fiduciary parallels ).\n\n198. Investment Company Act of 1940.\n\n199. Commodity Exchange Act.\n\n200. Clayton Antitrust Act.\n\nI. Case Law & Precedents ( 30 ) 201. XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX ( usury, banking authority ). \n\n\nXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX \nJ. Administrative Codes & Banking Standards ( 40 ) 231. 12 C.F.R. Part 30 OCC safety & soundness.\n\n232. 12 C.F.R. Part 34 Real estate lending standards.\n\n233. 12 C.F.R. Part 226 TILA.\n\n234. 12 C.F.R. Part 1022 FCRA.\n\n235. 12 C.F.R. Part 1005 EFTA.\n\n236. 12 C.F.R. Part 1002 ECOA.\n\n237. 12 C.F.R. Part 1026 Regulation Z.\n\n238. 12 C.F.R. Part 1029 Prepaid accounts.\n\n239. 12 C.F.R. Part 7 Bank powers.\n\n240. 12 C.F.R. Part 21 Bank security procedures.\n\n241. 12 C.F.R. Part 30 Appendix A Internal controls.\n\n242. 12 C.F.R. Part 353 FDIC incident reporting.\n\n243. 12 C.F.R. Part 208 Fed member banks.\n\n244. 12 C.F.R. Part 225 Bank Holding Companies.\n\n245. 12 C.F.R. Part 229 Check collection rules.\n\n246. 12 C.F.R. Part 370 Recordkeeping.\n\n247. 31 C.F.R. Part 1010 BSA requirements.\n\n248. 31 C.F.R. Part 1020 Customer identification.\n\n249. 31 C.F.R. Part 1022 MSB rules.\n\n250. 31 C.F.R. Part 1023 Broker-dealer rules.\n\n251. 31 C.F.R. Part 1024 Mutual funds.\n\n252. 31 C.F.R. Part 1025 Insurance companies.\n\n253. 31 C.F.R. Part 1026 Futures commission merchants.\n\n254. 31 C.F.R. Part 1027 Dealers in precious metals.\n\n255. 31 C.F.R. Part 1029 Loan or finance companies.\n\n256. OCC Comptrollers Handbook on Consumer Compliance.\n\n257. OCC Comptrollers Handbook on Fair Lending.\n\n258. OCC Bulletin 2013-29 ( third-party risk ).\n\n259. OCC Bulletin 2020-10 ( COVID fraud risks ).\n\n260. FFIEC IT Examination Handbook.\n\n261. FFIEC Cybersecurity Assessment Tool.\n\n262. FFIEC Identity Theft Red Flags guidance.\n\n263. FFIEC Fair Lending Exam Procedures.\n\n264. FFIEC Consumer Compliance Handbook.\n\n265. NIST SP 800-30 ( risk management ).\n\n266. NIST SP 800-53 ( controls ).\n\n267. NIST Cybersecurity Framework.\n\n268. ISO 27001 ( information security ).\n\n269. ISO 22301 ( resilience ).\n\n270. Basel III banking standards.\n\nK. Remedies, Doctrines & Tort Angles ( 30 ) 271. Restatement ( Second ) of Torts 552 ( misrepresentation ).\n\n272. Restatement ( Second ) of Contracts 163 ( fraud in factum ).\n\n273. Restatement ( Third ) of Agency ( principal liability ).\n\n274. Doctrine of Unclean Hands.\n\n275. Doctrine of Laches ( delay harms consumer ).\n\n276. Doctrine of Estoppel.\n\n277. Doctrine of Ratification ( bank ratified fraud ).\n\n278. Doctrine of Novation ( fraudulent substitution ).\n\n279. Tort of Outrage 280. Prima facie tort.\n\n281. Intrusion upon seclusion.\n\n282. Public disclosure of private facts.\n\n283. False light.\n\n284. Appropriation of name/likeness.\n\n285. Negligence per se ( statute violation = negligence ).\n\n286. Strict liability ( consumer credit fraud context ).\n\n287. Fiduciary duty ( banks as trusted intermediaries ).\n\n288. Fiduciary fraud.\n\n289. Constructive notice failures.\n\n290. Breach of contract.\n\n291. Breach of implied contract.\n\n292. Failure to mitigate damages.\n\n293. Punitive damages in tort.\n\n294. Exemplary damages under statutes.\n\n295. Emotional distress damages.\n\n296. Injunction to stop reporting.\n\n297. Declaratory judgment of non-liability.\n\n298. Quiet title to credit file.\n\n299. Unjust enrichment.\n\n300. Civil theft claims.\n\nL. International & Comparative ( 30 ) 301. GDPR ( General Data Protection Regulation, EU ).\n\n302. UK Data Protection Act.\n\n303. Canadian Personal Information Protection and Electronic Documents Act ( PIPEDA ).\n\n304. Canadian Consumer Reporting Act. \n\n\nXXXX. XXXX Privacy Act. \n\n\nXXXX. XXXX XXXX XXXX. \n\n\nXXXX. XXXX XXXX XXXX XXXX. \n\n\nXXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX. \n\n\nXXXX. XXXX XXXX XXXX XXXX ( XXXX ). \n\n\nXXXX. XXXX XXXX Requirements Regulation. \n\n\nXXXX. XXXX XXXX XXXX XXXX. \n\n\nXXXX. XXXX XXXX XXXX of XXXX XXXX. \n\n\nXXXX. XXXX XXXX XXXX for XXXX XXXX of Operational Risk. \n\n\nXXXX. XXXX consumer protection principles. \n\n\nXXXX. XXXX guidelines for financial consumer protection. \n\n\nXXXX. XXXX XXXX for Consumer Protection. \n\n\nXXXX. XXXX High-Level Principles on Financial Consumer Protection. \n\n\nXXXX. XXXX Recommendations ( anti-money laundering ). \n\n\nXXXX. XXXX XXXX directive. \n\n\nXXXX. XXXX XXXX XXXX XXXX. \n\n\nXXXXXXXX XXXX XXXX XXXX \n\n\nXXXX. XXXX consumer financial law ( CONDUSEF ). \n\n\nXXXX. XXXX XXXX ( privacy law ). \n\n\nXXXX. XXXX XXXX XXXX XXXX. \n\n\nXXXX. XXXX XXXX XXXX XXXX. \n\n\nXXXX. XXXX XXXX XXXX XXXX XXXX. \n\n\nXXXX. XXXX XXXX XXXX XXXX. \n\n\nXXXX. XXXX XXXX XXXX XXXX XXXX XXXX. \n\n\nXXXX. XXXX XXXX on XXXX of XXXX XXXX. \n\n\nXXXX. XXXX XXXX XXXX law. \n\nXXXX XXXX XXXX XXXX ( XXXX ) XXXX. Right to notice of credit denial ( ECOA ). \n\n\n332. Right to obtain free credit reports annually.\n\n333. Right to security freeze on file.\n\n334. Right to file identity theft reports.\n\n335. Right to damages under state constitutions.\n\n336. Right to enforce federal supremacy clause.\n\n337. Right to petition state AG.\n\n338. Right to petition state banking commissioner.\n\n339. Right to petition state consumer affairs.\n\n340. Right to arbitration ( if favorable ).\n\n341. Right to reject arbitration.\n\n342. Right to jury trial.\n\n343. Right to discovery of application docs.\n\n344. Right to compel production.\n\n345. Right to subpoena bank employees.\n\n346. Right to depose compliance officers.\n\n347. Right to adverse inference for spoliation.\n\n348. Right to evidentiary sanctions.\n\n349. Right to statutory penalties under FCRA.\n\n350. Right to statutory penalties under FDCPA.\n\n351. Right to statutory penalties under ECOA.\n\n352. Right to statutory penalties under TILA.\n\n353. Right to statutory penalties under EFTA.\n\n354. Right to statutory penalties under GLBA.\n\n355. Right to actual damages.\n\n356. Right to consequential damages.\n\n357. Right to treble damages.\n\n358. Right to equitable estoppel.\n\n359. Right to rescission.\n\n360. Right to reformation.\n\n361. Right to void fraudulent contracts.\n\n362. Right to equitable lien removal.\n\n363. Right to declaratory relief.\n\n364. Right to preliminary injunction.\n\n365. Right to permanent injunction.\n\n366. Right to protective orders.\n\n367. Right to confidentiality orders.\n\n368. Right to sanctions.\n\n369. Right to contempt orders.\n\n370. Right to expungement of credit tradelines.\n\n371. Right to removal of collection references.\n\n372. Right to file criminal complaint.\n\n373. Right to demand criminal referral.\n\n374. Right to restitution.\n\n375. Right to attorneys fees.\n\n376. Right to costs of suit.\n\n377. Right to punitive damages.\n\n378. Right to exemplary damages.\n\n379. Right to statutory multipliers.\n\n380. Right to appeal.\n\nN. Emerging Areas & Pressure Points ( 20 ) 381. Algorithmic bias in credit scoring.\n\n382. AI/ML risk under CFPB guidance.\n\n383. Dark patterns in digital applications.\n\n384. Cybersecurity negligence.\n\n385. Vendor liability ( third-party processors ).\n\n386. Cloud data storage failures.\n\n387. Biometric identity misuse.\n\n388. Digital wallet fraud.\n\n389. Cryptocurrency exposure in banking regs.\n\n390. Fintech partnership liability.\n\n391. Embedded finance risks.\n\n392. BNPL ( buy now pay later ) consumer protections.\n\n393. Student loan servicing parallels.\n\n394. Payday lending enforcement parallels.\n\n395. Subprime auto lending parallels.\n\n396. Mortgage servicing failures parallels.\n\n397. Data broker regulation parallels.\n\n398. Social Security Administration cross-checks.\n\n399. IRS Identity Protection PIN parallels. \n\n\n400. CFPBs UDAAP ( Unfair, Deceptive, Abusive Acts & Practices ) authority. \n\n\n1. No Contract = No Liability You never signed, consented, or authorized this account. Under contract law, no agreement means no enforceable debt.\n\n2. Truth in Lending Act ( TILA, 15 U.S.C. 1601 et seq. ) Creditors can only hold you responsible for charges you actually authorized. Unauthorized accounts = zero liability.\n\n3. Fair Credit Billing Act ( FCBA, 15 U.S.C. 1666 ) Protects you from being billed for accounts you didnt open and charges you didnt make.\n\n4. Fair Debt Collection Practices Act ( FDCPA, 15 U.S.C. 1692 ) Any attempt to collect a debt not owed is a violation. If XXXX XXXX  or its agents push this, theyre exposed. \n\n\n5. GrammLeachBliley Act ( GLBA, 15 U.S.C. 6801 ) They failed their duty to protect your non-public personal information if someone was able to open an account in your name.\n\n6. Fair Credit Reporting Act ( FCRA, 15 U.S.C. 1681 et seq. ) They can not legally furnish inaccurate information to credit bureaus. Reporting this account under your name is a statutory violation.\n\n7. FTC Red Flags Rule ( 16 C.F.R. 681.2 ) Banks must detect and respond to identity theft indicators. Failure to block an unauthorized account is a compliance failure.\n\n8. Electronic Signatures in Global and National Commerce Act ( E-SIGN, 15 U.S.C. 7001 ) Any alleged digital signature must be tied directly to you and verifiable. If not, its worthless.\n\n9. Uniform Commercial Code ( UCC 3-401 & 3-403 ) Youre not liable for instruments ( credit agreements ) you didnt sign.\n\n10. State Consumer Protection Laws Every state has deceptive practices statutes ( UDAP ). Billing you for someone elses account is per se deceptive.\n\n-- - Ethical Grounds 11. Unjust Enrichment U.S. Bank profits by forcing debt onto someone who never benefited. Immoral.\n\n12. Good Faith & Fair Dealing Implied in every contract. They breached it by trying to enforce a contract that never existed.\n\n13. Duty of Care A banks job is to safeguard, not weaponize, your identity.\n\n14. Corporate Responsibility Big banks advertise trust while pushing phantom debts. Hypocrisy.\n\n15. Restorative Justice Youve been harmed by reputational and financial risk. They owe you, not the other way around.\n\n-- - Practical / Creative Angles 16. No Benefit Received Debt law requires an exchange of value. You received nothing.\n\n17. Failure to Verify They didnt follow KYC ( Know Your Customer ) standards. Their negligence is their loss.\n\n18. Fraud Risk Allowing this account undermines the financial system. Theyd rather chase you than fix their hole.\n\n19. Reputation Risk Public exposure of wrongful billing could cost them far more than canceling a bogus debt. \n\n\n20. Precedent Courts routinely throw out phantom debt cases. XXXX XXXX  knows this. \n\n\n\nXXXX XXXX Candidate for United States House of Representatives Michigan XXXX XXXX.","date_sent_to_company":"2025-09-17T07:27:38.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"480XX","tags":null,"has_narrative":true,"complaint_id":"16008137","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-09-17T07:27:15.000Z","state":"MI","company_public_response":null,"sub_issue":"Billing dispute for services"},"highlight":{"complaint_what_happened":["Part 1029 Loan or <em>finance</em> companies.\n\n256. OCC Comptrollers Handbook on <em>Consumer</em> Compliance.\n\n257. OCC Comptrollers Handbook on Fair Lending.\n\n258. OCC Bulletin 2013-29 ( third-party <em>risk</em> ).\n\n259. OCC Bulletin 2020-10 ( COVID fraud <em>risks</em> ).\n\n260. FFIEC IT Examination Handbook.\n\n261. FFIEC Cybersecurity Assessment Tool.\n\n262. FFIEC Identity Theft Red Flags guidance.\n\n263. FFIEC Fair Lending Exam Procedures.\n\n264. FFIEC <em>Consumer</em> Compliance Handbook.\n\n265. NIST SP 800-30 ( <em>risk</em> management ).\n\n266."],"product":["Credit reporting or other personal <em>consumer</em> reports"]},"sort":[6.9643893,"16008137"]},{"_index":"complaint-public-v1","_id":"16008134","_score":6.939756,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"CFPB Complaint Unauthorized Credit Card Account What happened : A credit card account was opened in my name with XXXX XXXX  without my knowledge, authorization, or consent. I did not apply for, sign for, or approve this account. This constitutes identity theft and unauthorized credit extension under federal law. \n\nI notified XXXX XXXX  XXXX XXXX that the account is fraudulent. I made it clear I do not wish to prosecute the individual responsible, but I will not assume liability for a debt I never incurred. \n\nDespite this, XXXX XXXX  has failed to resolve the matter promptly and ethically, leaving me exposed to potential credit harm and collection efforts. \n\n\n-- - Legal Issues Involved : 1. Fair Credit Billing Act ( 15 U.S.C. 1643 ) Consumers can not be held liable for unauthorized credit card charges.\n\n2. Fair Credit Reporting Act ( 15 U.S.C. 1681c-2, 1681i ) Furnishers must block fraudulent information upon notice and conduct a reasonable investigation.\n\n3. Truth in Lending Act ( 15 U.S.C. 1601 et seq. ) Unauthorized extensions of credit violate TILA protections.\n\n4. Fair Debt Collection Practices Act ( 15 U.S.C. 1692 et seq. ) Any attempt to collect on this account from me would be unlawful.\n\n5. Federal Trade Commission Act ( 15 U.S.C. 45 ) Continuing to report or collect on a fraudulent account is an unfair and deceptive practice.\n\n6. Gramm-Leach-Bliley Act ( 15 U.S.C. 6801 ) U.S. Bank has a duty to maintain safeguards preventing identity theft. \n\n\n\n\n-- - Ethical Issues : XXXX XXXX  failed to apply proper internal safeguards against fraud in account origination. \n\nInstead of swiftly confirming I am not responsible, the bank is subjecting me to uncertainty, potential credit damage, and harassment risk. \n\nThis behavior undermines consumer trust and violates the ethical standard of fair dealing expected from a federally regulated financial institution. \n\n\n\n-- - What I want : 1. Written confirmation from XXXX XXXX  that I am not liable for this debt. \n\n\n2. Immediate deletion of all negative credit reporting associated with this fraudulent account.\n\n3. Documentation of the accounts origination records ( application, IP address, phone records, etc. ) for my review.\n\n4. Implementation of stronger safeguards to prevent future fraudulent openings in my name. \n\nA. Federal Statutes Credit & Lending ( 30 ) 1. Truth in Lending Act ( TILA ), 15 U.S.C. 1601 et seq.\n\n2. Fair Credit Billing Act ( FCBA ), 15 U.S.C. 1666.\n\n3. Equal Credit Opportunity Act ( ECOA ), 15 U.S.C. 1691.\n\n4. Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681.\n\n5. Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1692.\n\n6. Credit Repair Organizations Act, 15 U.S.C . 1679.\n\n7. Electronic Fund Transfer Act ( EFTA ), 15 U.S.C. 1693.\n\n8. Identity Theft and Assumption Deterrence Act, 18 U.S.C. 1028.\n\n9. Fair and Accurate Credit Transactions Act ( FACTA ), Pub. L. 108159.\n\n10. Credit CARD Act of 2009, 15 U.S.C. 1637.\n\n11. Gramm-Leach-Bliley Act ( GLBA ), 15 U.S.C. 6801.\n\n12. Bank Holding Company Act, 12 U.S.C. 1841.\n\n13. Dodd-Frank Wall Street Reform and Consumer Protection Act.\n\n14. Consumer Financial Protection Act, Title X of Dodd-Frank .\n\n15. Federal Reserve Regulation Z ( 12 C.F.R. Part 1026 ).\n\n16. Federal Reserve Regulation B ( 12 C.F.R. Part 1002 ).\n\n17. Federal Reserve Regulation E ( 12 C.F.R. Part 1005 ).\n\n18. Federal Reserve Regulation V ( 12 C.F.R. Part 1022 ).\n\n19. Federal Reserve Regulation AA ( Unfair/Deceptive Acts ).\n\n20. Federal Reserve Regulation P ( Privacy of Consumer Financial Information ).\n\n21. Federal Reserve Regulation X ( RESPA ).\n\n22. OCC regulations ( 12 C.F.R. 7 ).\n\n23. FDIC consumer-protection oversight.\n\n24. Federal Trade Commission Act, 15 U.S.C. 45 ( unfair/deceptive practices ).\n\n25. Bank Secrecy Act ( BSA ), 31 U.S.C. 5311.\n\n26. Right to Financial Privacy Act, 12 U.S.C. 3401.\n\n27. Privacy Act of 1974, 5 U.S.C. 552a.\n\n28. Civil Rights Act, Title VI ( discrimination in lending ).\n\n29. Servicemembers Civil Relief Act ( SCRA ).\n\n30. Bankruptcy Code protections, 11 U.S.C. 362 automatic stay.\n\nB. Federal Regulatory Bodies & Guidance ( 20 ) 31. CFPB enforcement authority.\n\n32. OCC oversight of national banks.\n\n33. FDIC enforcement powers.\n\n34. Federal Reserve consumer compliance supervision.\n\n35. FTC enforcement of UDAP.\n\n36. FinCEN suspicious activity reporting.\n\n37. DOJ prosecution authority for identity theft.\n\n38. HUD enforcement of ECOA.\n\n39. SEC disclosure rules ( if tied to securities ).\n\n40. NCUA oversight ( for credit unions, comparisons ).\n\n41. Federal banking ombudsman programs.\n\n42. CFPB Advisory Opinions.\n\n43. CFPB Supervisory Highlights reports.\n\n44. CFPB Circulars on credit reporting obligations.\n\n45. Interagency Guidelines on Identity Theft Red Flags.\n\n46. Interagency Guidance on Fair Lending.\n\n47. FFIEC examination manuals.\n\n48. OCC Consent Orders against abusive credit practices.\n\n49. CFPB consent decrees.\n\n50. FTC enforcement actions against banks for identity theft failures.\n\nC. Credit Reporting/Identity Theft Protections ( 25 ) 51. FCRA 605 limits on negative reporting.\n\n52. FCRA 609 consumer file disclosure rights.\n\n53. FCRA 611 dispute investigation rights.\n\n54. FCRA 623 furnisher duties.\n\n55. FCRA 615 adverse action notices.\n\n56. FCRA 605B blocking fraudulent tradelines.\n\n57. FACTA 112 fraud alert rights.\n\n58. FACTA 113 credit freeze rights.\n\n59. FACTA 114 red flag guidelines.\n\n60. FACTA truncation requirements for card numbers.\n\n61. Identity Theft Affidavit ( FTC Form 14039 ).\n\n62. Right to place extended fraud alerts.\n\n63. Right to opt out of prescreened credit offers.\n\n64. Right to request all application materials from bank.\n\n65. Right to request recordings of application calls.\n\n66. Right to request IP logs for online applications.\n\n67. Right to damages under FCRA for negligent noncompliance.\n\n68. Right to punitive damages for willful violations.\n\n69. Right to attorneys fees under FCRA.\n\n70. CFPB rules on credit report accuracy.\n\n71. CFPB Bulletin on furnishers obligations.\n\n72. CFPB Bulletin on ID theft resolution.\n\n73. OCC guidance on bank fraud safeguards.\n\n74. Red Flags Rule, 16 C.F.R. 681.\n\n75. Right to sue CRA and furnisher jointly.\n\nD. Consumer Contract & Liability Theories ( 20 ) 76. Fraudulent inducement.\n\n77. Breach of fiduciary duty.\n\n78. Breach of implied covenant of good faith and fair dealing.\n\n79. Negligence in account origination.\n\n80. Negligent misrepresentation.\n\n81. Constructive fraud.\n\n82. Civil conspiracy ( if collusion suspected ).\n\n83. Agency liability ( bank responsible for employees/agents ).\n\n84. Estoppel ( bank cant claim you owe for their failure to vet ).\n\n85. Rescission of fraudulent contract.\n\n86. Unconscionability of enforcing fraudulent account.\n\n87. Void ab initio contract never existed.\n\n88. Conversion ( wrongful assumption of your credit identity ).\n\n89. Invasion of privacy.\n\n90. Breach of statutory duty.\n\n91. Violation of public policy.\n\n92. Consumer fraud statutes ( state UDAP ).\n\n93. Deceptive trade practices statutes.\n\n94. Equitable relief under unjust enrichment.\n\n95. Declaratory judgment action.\n\nE. State-Level Protections ( 20 ) 96. State UDAP ( Unfair/Deceptive Acts & Practices ) laws.\n\n97. State identity theft laws.\n\n98. State credit reporting acts ( e.g., California CCRAA ).\n\n99. State financial privacy laws.\n\n100. State fraud statutes.\n\n101. State constitutional due process rights.\n\n102. State consumer fraud acts.\n\n103. State deceptive advertising acts.\n\n104. State civil penalties for bad faith collections.\n\n105. State banking regulators enforcement authority.\n\n106. State attorney general consumer divisions.\n\n107. State data breach notification laws.\n\n108. State tort of negligent supervision.\n\n109. State tort of negligent hiring.\n\n110. State tort of negligent entrustment.\n\n111. State tort of negligent infliction of emotional distress.\n\n112. State unfair competition laws.\n\n113. State licensing requirements for debt collectors.\n\n114. State lemon laws analogies ( consumer fairness ).\n\n115. State small claims remedies.\n\nF. Litigation & Remedies ( 15 ) 116. Private right of action under FCRA.\n\n117. Private right of action under FDCPA.\n\n118. Class action potential for systemic failures.\n\n119. Treble damages under state consumer protection statutes.\n\n120. Injunctive relief in federal court.\n\n121. Declaratory judgment in state court.\n\n122. Restitution for any credit harm.\n\n123. Emotional distress damages.\n\n124. Reputational damages.\n\n125. Punitive damages.\n\n126. Attorneys fees.\n\n127. Costs of suit.\n\n128. Arbitration challenges ( unconscionability ).\n\n129. Jury trial demand.\n\n130. Equitable estoppel.\n\nG. Procedural/Compliance Failures ( 30 ) 131. Failure to verify identity under KYC ( Know Your Customer ).\n\n132. Failure to comply with Red Flags Rule.\n\n133. Failure to send adverse action notice.\n\n134. Failure to authenticate application signatures.\n\n135. Failure to detect suspicious IP/application origin.\n\n136. Failure to confirm SSN with SSA.\n\n137. Failure to match address history.\n\n138. Failure to match phone records.\n\n139. Failure to confirm prior credit file.\n\n140. Failure to use fraud detection vendors properly.\n\n141. Failure to apply OCC guidance.\n\n142. Failure to apply CFPB circulars.\n\n143. Failure to provide written dispute response in 30 days.\n\n144. Failure to block tradeline within 4 business days ( FCRA 605B ).\n\n145. Failure to provide reinvestigation documentation.\n\n146. Failure to give notice of reinvestigation results.\n\n147. Failure to send billing error acknowledgment ( FCBA ).\n\n148. Failure to maintain reasonable procedures to assure accuracy.\n\n149. Failure to honor consumers fraud affidavit.\n\n150. Failure to mitigate damages once notified.\n\nH. Federal Statutes & Acts Not Yet Mentioned ( 50 ) 151. Electronic Signatures in Global and National Commerce Act ( E-SIGN ).\n\n152. Computer Fraud and Abuse Act ( CFAA ), 18 U.S.C. 1030.\n\n153. Racketeer Influenced and Corrupt Organizations Act ( RICO ), 18 U.S.C. 1962.\n\n154. Wire Fraud statute, 18 U.S.C. 1343.\n\n155. Mail Fraud statute, 18 U.S.C. 1341.\n\n156. Bank Fraud statute, 18 U.S.C. 1344.\n\n157. False Claims Act, 31 U.S.C. 3729.\n\n158. Sarbanes-Oxley Act, 15 U.S.C. 7201.\n\n159. Foreign Corrupt Practices Act, 15 U.S.C. 78dd-1.\n\n160. USA PATRIOT Act, Title III ( anti-money laundering ).\n\n161. Right to Financial Privacy Act ( reinforcement ).\n\n162. Depository Institution Management Interlocks Act.\n\n163. Expedited Funds Availability Act.\n\n164. Payment Card Industry Data Security Standards ( PCI DSS ).\n\n165. CAN-SPAM Act ( if digital application notices were misleading ).\n\n166. Telephone Consumer Protection Act ( TCPA ).\n\n167. Childrens Online Privacy Protection Act ( COPPA, if minors identity at risk ).\n\n168. Digital Millennium Copyright Act ( misuse of digital identity parallels ).\n\n169. Magnuson-Moss Warranty Act ( consumer contract parallels ).\n\n170. Federal Arbitration Act ( limitations ).\n\n171. Real ID Act ( identity validation failures ).\n\n172. False Statements Act, 18 U.S.C. 1001.\n\n173. 12 U.S.C. 24 ( incidental powers of banks, limits ).\n\n174. 12 U.S.C. 1818 ( FDIC enforcement ).\n\n175. 12 U.S.C. 1829 ( prohibited affiliations with criminals ).\n\n176. 12 U.S.C. 1831p-1 ( safety & soundness standards ).\n\n177. 18 U.S.C. 1956 ( money laundering ).\n\n178. 18 U.S.C. 1957 ( monetary transactions with criminal proceeds ).\n\n179. Federal Criminal Identity Theft Statute, 18 U.S.C. 1028A.\n\n180. Stored Communications Act, 18 U.S.C. 2701.\n\n181. Computer Security Act of 1987.\n\n182. Cybersecurity Information Sharing Act ( CISA ).\n\n183. E-Government Act ( privacy impact assessments ).\n\n184. Digital Identity Guidelines ( NIST SP 800-63 ).\n\n185. Anti-Tying Restrictions, 12 U.S.C. 1972.\n\n186. Bank Holding Company Act Amendments of 1970.\n\n187. Garn-St. Germain Depository Institutions Act.\n\n188. Competitive Equality Banking Act.\n\n189. FDIC Improvement Act.\n\n190. Financial Institutions Reform, Recovery, and Enforcement Act ( FIRREA ).\n\n191. Community Reinvestment Act ( CRA ).\n\n192. Home Mortgage Disclosure Act ( HMDA, parallels in reporting ).\n\n193. National Bank Act.\n\n194. Federal Reserve Act.\n\n195. Securities Act of 1933 ( disclosure parallels ).\n\n196. Securities Exchange Act of 1934 ( anti-fraud provisions ).\n\n197. Investment Advisers Act of 1940 ( fiduciary parallels ).\n\n198. Investment Company Act of 1940.\n\n199. Commodity Exchange Act.\n\n200. Clayton Antitrust Act. \nI. Case Law & Precedents ( 30 ) XXXX. XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX ( usury, banking authority ). \n\n\nXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX \n\n\nXXXX. FTC XXXX XXXX XXXX  ( hypothetical analogies ). \n\n\nXXXX. XXXXXXXX XXXX SEC ( statute of limitations ). \n\n\nXXXX. XXXXXXXX XXXX. SEC ( equitable disgorgement ). \nJ. Administrative Codes & Banking Standards ( 40 ) 231. 12 C.F.R. Part 30 OCC safety & soundness.\n\n232. 12 C.F.R. Part 34 Real estate lending standards.\n\n233. 12 C.F.R. Part 226 TILA.\n\n234. 12 C.F.R. Part 1022 FCRA.\n\n235. 12 C.F.R. Part 1005 EFTA.\n\n236. 12 C.F.R. Part 1002 ECOA.\n\n237. 12 C.F.R. Part 1026 Regulation Z.\n\n238. 12 C.F.R. Part 1029 Prepaid accounts.\n\n239. 12 C.F.R. Part 7 Bank powers.\n\n240. 12 C.F.R. Part 21 Bank security procedures.\n\n241. 12 C.F.R. Part 30 Appendix A Internal controls.\n\n242. 12 C.F.R. Part 353 FDIC incident reporting.\n\n243. 12 C.F.R. Part 208 Fed member banks.\n\n244. 12 C.F.R. Part 225 Bank Holding Companies.\n\n245. 12 C.F.R. Part 229 Check collection rules.\n\n246. 12 C.F.R. Part 370 Recordkeeping.\n\n247. 31 C.F.R. Part 1010 BSA requirements.\n\n248. 31 C.F.R. Part 1020 Customer identification.\n\n249. 31 C.F.R. Part 1022 MSB rules.\n\n250. 31 C.F.R. Part 1023 Broker-dealer rules.\n\n251. 31 C.F.R. Part 1024 Mutual funds.\n\n252. 31 C.F.R. Part 1025 Insurance companies.\n\n253. 31 C.F.R. Part 1026 Futures commission merchants.\n\n254. 31 C.F.R. Part 1027 Dealers in precious metals.\n\n255. 31 C.F.R. Part 1029 Loan or finance companies.\n\n256. OCC Comptrollers Handbook on Consumer Compliance.\n\n257. OCC Comptrollers Handbook on Fair Lending.\n\n258. OCC Bulletin 2013-29 ( third-party risk ).\n\n259. OCC Bulletin 2020-10 ( COVID fraud risks ).\n\n260. FFIEC IT Examination Handbook.\n\n261. FFIEC Cybersecurity Assessment Tool.\n\n262. FFIEC Identity Theft Red Flags guidance.\n\n263. FFIEC Fair Lending Exam Procedures.\n\n264. FFIEC Consumer Compliance Handbook.\n\n265. NIST SP 800-30 ( risk management ).\n\n266. NIST SP 800-53 ( controls ).\n\n267. NIST Cybersecurity Framework.\n\n268. ISO 27001 ( information security ).\n\n269. ISO 22301 ( resilience ).\n\n270. Basel III banking standards.\n\nK. Remedies, Doctrines & Tort Angles ( 30 ) 271. Restatement ( Second ) of Torts 552 ( misrepresentation ).\n\n272. Restatement ( Second ) of Contracts 163 ( fraud in factum ).\n\n273. Restatement ( Third ) of Agency ( principal liability ).\n\n274. Doctrine of Unclean Hands.\n\n275. Doctrine of Laches ( delay harms consumer ).\n\n276. Doctrine of Estoppel.\n\n277. Doctrine of Ratification ( bank ratified fraud ).\n\n278. Doctrine of Novation ( fraudulent substitution ).\n\n279. Tort of Outrage 280. Prima facie tort.\n\n281. Intrusion upon seclusion.\n\n282. Public disclosure of private facts.\n\n283. False light.\n\n284. Appropriation of name/likeness.\n\n285. Negligence per se ( statute violation = negligence ).\n\n286. Strict liability ( consumer credit fraud context ).\n\n287. Fiduciary duty ( banks as trusted intermediaries ).\n\n288. Fiduciary fraud.\n\n289. Constructive notice failures.\n\n290. Breach of contract.\n\n291. Breach of implied contract.\n\n292. Failure to mitigate damages.\n\n293. Punitive damages in tort.\n\n294. Exemplary damages under statutes.\n\n295. Emotional distress damages.\n\n296. Injunction to stop reporting.\n\n297. Declaratory judgment of non-liability.\n\n298. Quiet title to credit file.\n\n299. Unjust enrichment.\n\n300. Civil theft claims.\n\nL. International & Comparative ( 30 ) 301. GDPR ( General Data Protection Regulation, XXXX ). \n\n\nXXXX. XXXX XXXX XXXX XXXX. \n\n\nXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX \n\nM. Miscellaneous Technical Points ( 50 ) 331. Right to notice of credit denial ( ECOA ).\n\n332. Right to obtain free credit reports annually.\n\n333. Right to security freeze on file.\n\n334. Right to file identity theft reports.\n\n335. Right to damages under state constitutions.\n\n336. Right to enforce federal supremacy clause.\n\n337. Right to petition state AG.\n\n338. Right to petition state banking commissioner.\n\n339. Right to petition state consumer affairs.\n\n340. Right to arbitration ( if favorable ).\n\n341. Right to reject arbitration.\n\n342. Right to jury trial.\n\n343. Right to discovery of application docs.\n\n344. Right to compel production.\n\n345. Right to subpoena bank employees.\n\n346. Right to depose compliance officers.\n\n347. Right to adverse inference for spoliation.\n\n348. Right to evidentiary sanctions.\n\n349. Right to statutory penalties under FCRA.\n\n350. Right to statutory penalties under FDCPA.\n\n351. Right to statutory penalties under ECOA.\n\n352. Right to statutory penalties under TILA.\n\n353. Right to statutory penalties under EFTA.\n\n354. Right to statutory penalties under GLBA.\n\n355. Right to actual damages.\n\n356. Right to consequential damages.\n\n357. Right to treble damages.\n\n358. Right to equitable estoppel.\n\n359. Right to rescission.\n\n360. Right to reformation.\n\n361. Right to void fraudulent contracts.\n\n362. Right to equitable lien removal.\n\n363. Right to declaratory relief.\n\n364. Right to preliminary injunction.\n\n365. Right to permanent injunction.\n\n366. Right to protective orders.\n\n367. Right to confidentiality orders.\n\n368. Right to sanctions.\n\n369. Right to contempt orders.\n\n370. Right to expungement of credit tradelines.\n\n371. Right to removal of collection references.\n\n372. Right to file criminal complaint.\n\n373. Right to demand criminal referral.\n\n374. Right to restitution.\n\n375. Right to attorneys fees.\n\n376. Right to costs of suit.\n\n377. Right to punitive damages.\n\n378. Right to exemplary damages.\n\n379. Right to statutory multipliers.\n\n380. Right to appeal.\n\nN. Emerging Areas & Pressure Points ( 20 ) 381. Algorithmic bias in credit scoring.\n\n382. AI/ML risk under CFPB guidance.\n\n383. Dark patterns in digital applications.\n\n384. Cybersecurity negligence.\n\n385. Vendor liability ( third-party processors ).\n\n386. Cloud data storage failures.\n\n387. Biometric identity misuse.\n\n388. Digital wallet fraud.\n\n389. Cryptocurrency exposure in banking regs.\n\n390. Fintech partnership liability.\n\n391. Embedded finance risks.\n\n392. BNPL ( buy now pay later ) consumer protections.\n\n393. Student loan servicing parallels.\n\n394. Payday lending enforcement parallels.\n\n395. Subprime auto lending parallels.\n\n396. Mortgage servicing failures parallels.\n\n397. Data broker regulation parallels.\n\n398. Social Security Administration cross-checks.\n\n399. IRS Identity Protection PIN parallels.\n\n400. CFPBs UDAAP ( Unfair, Deceptive, Abusive Acts & Practices ) authority. \n\n\n1. No Contract = No Liability You never signed, consented, or authorized this account. Under contract law, no agreement means no enforceable debt.\n\n2. Truth in Lending Act ( TILA, 15 U.S.C. 1601 et seq. ) Creditors can only hold you responsible for charges you actually authorized. Unauthorized accounts = zero liability.\n3. Fair Credit Billing Act ( FCBA, 15 U.S.C. 1666 ) Protects you from being billed for accounts you didnt open and charges you didnt make.\n\n4. Fair Debt Collection Practices Act ( FDCPA, 15 U.S.C. 1692 ) Any attempt to collect a debt not owed is a violation. If U.S. Bank or its agents push this, theyre exposed.\n\n5. GrammLeachBliley Act ( GLBA, 15 U.S.C. 6801 ) They failed their duty to protect your non-public personal information if someone was able to open an account in your name.\n\n6. Fair Credit Reporting Act ( FCRA, 15 U.S.C. 1681 et seq. ) They can not legally furnish inaccurate information to credit bureaus. Reporting this account under your name is a statutory violation.\n\n7. FTC Red Flags Rule ( 16 C.F.R. 681.2 ) Banks must detect and respond to identity theft indicators. Failure to block an unauthorized account is a compliance failure.\n\n8. Electronic Signatures in Global and National Commerce Act ( E-SIGN, 15 U.S.C. 7001 ) Any alleged digital signature must be tied directly to you and verifiable. If not, its worthless.\n\n9. Uniform Commercial Code ( UCC 3-401 & 3-403 ) Youre not liable for instruments ( credit agreements ) you didnt sign.\n\n10. State Consumer Protection Laws Every state has deceptive practices statutes ( UDAP ). Billing you for someone elses account is per se deceptive. \n\n\n\n\n-- - Ethical Grounds 11. Unjust Enrichment U.S. Bank profits by forcing debt onto someone who never benefited. Immoral.\n\n12. Good Faith & Fair Dealing Implied in every contract. They breached it by trying to enforce a contract that never existed.\n\n13. Duty of Care A banks job is to safeguard, not weaponize, your identity.\n\n14. Corporate Responsibility Big banks advertise trust while pushing phantom debts. Hypocrisy.\n\n15. Restorative Justice Youve been harmed by reputational and financial risk. They owe you, not the other way around.\n\n-- - Practical / Creative Angles 16. No Benefit Received Debt law requires an exchange of value. You received nothing.\n17. Failure to Verify They didnt follow KYC ( Know Your Customer ) standards. Their negligence is their loss.\n\n18. Fraud Risk Allowing this account undermines the financial system. Theyd rather chase you than fix their hole.\n\n19. Reputation Risk Public exposure of wrongful billing could cost them far more than canceling a bogus debt. \n\n\n20. Precedent Courts routinely throw out phantom debt cases. XXXX XXXX  knows this. \n\n\n\nXXXX XXXX Candidate for United States House of Representatives Michigan XXXX XXXX.","date_sent_to_company":"2025-09-17T07:27:38.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"480XX","tags":null,"has_narrative":true,"complaint_id":"16008134","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-09-17T07:27:15.000Z","state":"MI","company_public_response":null,"sub_issue":"Billing dispute for services"},"highlight":{"complaint_what_happened":["Part 1029 Loan or <em>finance</em> companies.\n\n256. OCC Comptrollers Handbook on <em>Consumer</em> Compliance.\n\n257. OCC Comptrollers Handbook on Fair Lending.\n\n258. OCC Bulletin 2013-29 ( third-party <em>risk</em> ).\n\n259. OCC Bulletin 2020-10 ( COVID fraud <em>risks</em> ).\n\n260. FFIEC IT Examination Handbook.\n\n261. FFIEC Cybersecurity Assessment Tool.\n\n262. FFIEC Identity Theft Red Flags guidance.\n\n263. FFIEC Fair Lending Exam Procedures.\n\n264. FFIEC <em>Consumer</em> Compliance Handbook.\n\n265. NIST SP 800-30 ( <em>risk</em> management ).\n\n266."],"product":["Credit reporting or other personal <em>consumer</em> reports"]},"sort":[6.939756,"16008134"]},{"_index":"complaint-public-v1","_id":"7961212","_score":6.3331885,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"From : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, NC XXXX, XXXX, XXXX Consumer Financial Protection Bureau Office for Complaints P. O. Box 27170 Washington , DC 20038 XX/XX/XXXX RE : Consumer Complaint : Predatory Personal Loan - Wells Fargo ( WF ) Account Number XXXX - Paid in Full XX/XX/XXXX Incurred XX/XX/XXXX, Credit Card Consolidation : Wells Fargo & Sams Club Dear CFPB Director OR Designated Professional : Respectfully, I ask Consumer Financial Protection Bureau for review of the financial information and conditions established for the above-described Personal Loan from Wells Fargo XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NC XXXX XXXX XX/XX/XXXX. [ Application ID XXXX at APR 13.494 % - initially it was 13.492 % ] This loan is paid in full, effective XX/XX/XXXX, without any late payments. \n\nI believe that I have been a victim of a Predatory Personal Loan from Wells Fargo. This Personal Loan consolidated my Wells Fargo credit card debt and Sams Club credit card debt, allegedly to lessen the amount of credit card interest debt that I would otherwise pay out over time. The purpose of my visit to Wells Fargo was to inquire about options that may be available to me for increasing my credit score and lowering my buildup of credit card interest amounts. I had recently learned that my credit score of XXXX in XX/XX/XXXX had decreased to XXXX in XXXX XXXX. Always, in my lifetime, my credit score has been above XXXX, and I wanted to keep it that way. \n\n\nOn XX/XX/XXXX, I met with XXXX XXXX, Wells Fargo Personal Banker II, Small Business Advocate, with whom I explained my goal to find a way to increase my credit score and to find a way to help lower my credit card interest balance in paying off my Wells Fargo credit card. As a Banking professional, I thought her to have received specialized education and training. I trusted her to be a knowledgeable, trustworthy, skilled, efficient, honest, and sincere Personal Banker who could thoroughly inform and educate me about the matters for which I sought her help. I believed she was acting in my best interests. \n\nWells Fargos adsorption of XXXX in XXXX signified that Wells Fargo had a recorded history of ALL my finances since XXXX - income ; taxes ; mortgage ; and meager savings, as well as my food, water, heating, and medical care payments. I informed the Personal Banker that all my financial records were available for her reference and consideration in the WF database. I shared everything about my personal financial situation with her, and I was clear to her that I would need her assistance and patience in helping me to understand all available banking options, procedures, and details, including definitions. I felt ashamed for needing support, and I thought being able to tell someone I trust would help. I give CFPB permission to access all my financial and related information in the databases ( XXXX XXXX Wells Fargo ). \n\nI explained to her that the monthly payments for the Loan amounted to more than I could afford, and to make the payments, I would need, again, to use my Wells Fargo credit card every month to supplement the cost of my food, medicine, gasoline, and all emergencies that would occur for me over the next 5 years. I thought that all those impending purchases on my WF credit card means that I will eventually end up paying much more interest every month to WF, and I have no savings. I shared all my hand-written notes and calculations with her, knowing that she, being a banking professional, could weigh my income and compare all payments I would be making for the Personal Loan and other expenses via my WF banking records. \n\nI had misgivings about the rate of interest ( 13.494 % ), the monthly payment amounts, and I was greatly disappointed that my having a mortgage with WF could not positively be considered towards my interest rate. She appeared to consult her manager on this. I know a home with or without a mortgage is still an asset. The Personal Banker told me that I \" did not have enough equity '' in my home- which I am financing through WF - therefore, she said, it would not positively affect my credit score towards the loan. In XXXX the property Taxable Amount was {$93000.00} ; now, in XXXX, the Taxable Amount is {$240000.00}. \n\nYet, I was tired and felt encouraged to sign the papers. In hindsight, of course, I was stupid for signing! My XXXX XXXXXXXX puts me at risk, stalling my focus and concentration, when I am dealing with a time-consuming and thought-provoking matter. I did not realize the impact my XXXX XXXX had on my ability to manage money or the impact poor money management had on my XXXX XXXX. \n\n\nRegardless of those facts, I am aware that I have been victimized- and, perhaps, knowingly. It is my perception that the Professional Personal Banker is liable for negligence in her work, which, in turn, 'set me up to fail ' by contributing to my outrageous and extreme indebtedness for interest paid to Wells Fargo . Today, this very moment, I am indebted more than I was in XX/XX/XXXX, owing Wells Fargo nearly {$25000.00}. \n\nOver the past 15+ years, I have paid to Wells Fargo an enormous amount of interest. This solitary Personal Loan gained Wells Fargo much more than {$10000.00}, because I was paying interest on top of interest PLUS I needed to use the WF credit card monthly to supplement the needs that I had told the Personal Banker I would not be able to afford with the loan payments -- - more interest! \n\nEight months later, after much searching, reading, reviewing, questioning, and studying online banking information, I understood that the Personal Banker II, with whom I had spoken for assistance and guidance, had failed to adequately counsel, inform, advise, support, and work with me in any proper, positive way that might benefit me or my financial status. Upon this realization, I emailed her twice, but she never replied to me. Then, I visited my local branch at WF XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX, NC ) , where I had originally met with her to discuss my finances. I did not see her there, and a gentleman told me she was no longer there. So, I accepted that I was trapped in this loan until the last payment, made on XX/XX/XXXX. \n\nI am XXXX XXXX XXXX, supporting myself on my fixed income, AND I am paying off a WF Personal Loan that was of NO help to me and served no other purpose for me for the past five ( 5 ) years except to exacerbate my indebtedness, my XXXX XXXX XXXX XXXX, and my XXXX XXXXXXXX. I now know that the Personal Banker had more reasonable options she could have suggested... a balance transfer credit card or, better yet, simply recommend that - in lieu of monthly {$630.00} loan payments - I should use that money to increase my monthly current payments to my two creditors. I did not need that loan. \n\nAs I stated earlier, for the past five years, I have been reading, inquiring, and educating myself on the US banking structure to prevent me from making future mistakes. The mistake I made in XX/XX/XXXX was : consulting with, listening to, questioning of, and trusting in the Wells Fargo Professional Personal Banker II to perform her job of Personal Banker accurately. \n\n\n\nI have read recently that CFPB classifies credit scores, i.e., \" What Makes Someone a Subprime Borrower? '' It caused me to wonder where exactly my XXXX Credit Score would have ranked in XXXX. The lowest scores from XXXX to XXXX are classified as \" near-prime, '' I read. Learning that, I wondered why my XXXX Credit Score - actually a PRIME Credit Score - had not benefitted me in obtaining a lower interest rate in XX/XX/XXXX? \n\nI can not afford an attorney, at this time, to review all information regarding this, my official claim to CFPB of Wells Fargo 's negligence or malpractice. If I had the geographical address of the Personal Banker II, I would share a copy of this information with her. Claims against banking professionals are limited in scope due to wide-reaching business judgment rules. Still, to resolve this issue, I respectfully request : [ 1 ] Wells Fargo 's answers or explanation of the situation that occurred in XX/XX/XXXX, such as \" Why, did the Personal Banker choose a Personal Loan for me, in lieu of a better choice, specifically when she knew the interest rate was so high? '' \" Why did she violate the duty of care or loyalty? '' Making payments on this loan caused me extreme financial, mental health, and emotional hardship. \n\n[ 2 ] \" Did the Personal Banker make her decision to offer me that unsecured Personal Loan without personal economic conflict? For example, did she and/or her manager later receive a reward in any manner - monetary, job promotion, company car, or other? \n\n[ 3 ] Respectfully, I ask CFPB to suggest a fair resolution. Absent that, I request a fair reversal of a fair amount of interest charges that I have paid to Wells Fargo throughout the past 5+ years : ( A ) For the Personal Loan period from XX/XX/XXXX through XX/XX/XXXX, AND ( B ) For the accumulating, ever-increasing interest on my blank WF credit card ( the loan paid it off ) that has accrued from XX/XX/XXXX, to date. \n\nThat Personal Loan should never have been offered to me under the conditions and circumstances that existed at that time. \n\n[ 4 ] If any or all the above three requests are denied, I, respectfully, insist that CFPB or Wells Fargo promptly provide to me a written and itemized explanation for each denial. \n\nI may bring a claim against Wells Fargo under the Federal Deposit Insurance Corporation ( FDIC ). \n\nI am including a Documents List with Page Numbers for your reference. I did not receive a copy of the document that I signed for the Personal Loan. \nPlease Note - to any extent it matters : I did NOT cash the XX/XX/XXXX {$130.00} Settlement Check Number XXXX from the class action settlement in XXXX v. Wells Fargo & Co., because I no longer trust Wells Fargo in any manner and cashing it may cause me to have signed away some future financial right that I might need. \nThank you, for reading this and for your consideration. \n\nSincerely, XXXX XXXX XXXX XXXX cc : File","date_sent_to_company":"2023-12-06T18:00:02.000Z","issue":"Struggling to pay your loan","sub_product":"Installment loan","zip_code":"28226","tags":"Older American","has_narrative":true,"complaint_id":"7961212","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-11-28T00:15:35.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I know a <em>home</em> with or without a mortgage is still an asset. The Personal Banker told me that I \" did not have enough equity '' in my <em>home</em>- which I am <em>financing</em> through WF - therefore, she said, it would not positively affect my credit score towards the loan. In XXXX the property Taxable Amount was {$93000.00} ; now, in XXXX, the Taxable Amount is {$240000.00}. \n\nYet, I was tired and felt encouraged to sign the papers. In hindsight, of course, I was stupid for signing!"],"company_public_response":["Company has responded to the <em>consumer</em> and the CFPB and chooses not to provide a public response"]},"sort":[6.3331885,"7961212"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":12,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":12}]}},"product":{"doc_count":12,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":5,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":5}]}},{"key":"Mortgage","doc_count":4,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Conventional home mortgage","doc_count":2},{"key":"Home equity loan or line of credit (HELOC)","doc_count":2}]}},{"key":"Debt collection","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Mortgage debt","doc_count":1}]}},{"key":"Payday loan, title loan, personal loan, or advance loan","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Installment loan","doc_count":1}]}},{"key":"Vehicle loan or lease","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Loan","doc_count":1}]}}]}},"issue":{"doc_count":12,"issue":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Struggling to pay mortgage","doc_count":4,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Unable to get your credit report or credit score","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Other problem getting your report or credit score","doc_count":3}]}},{"key":"Credit monitoring or identity theft protection services","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Billing dispute for services","doc_count":2}]}},{"key":"Struggling to pay your loan","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Denied request to lower payments","doc_count":1}]}},{"key":"Took or threatened to take negative or legal action","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Seized or attempted to seize your property","doc_count":1}]}}]}},"timely":{"doc_count":12,"timely":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Yes","doc_count":12}]}},"company_response":{"doc_count":12,"company_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Closed with explanation","doc_count":8},{"key":"Closed with non-monetary relief","doc_count":3},{"key":"Closed with monetary relief","doc_count":1}]}},"submitted_via":{"doc_count":12,"submitted_via":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Web","doc_count":12}]}},"company":{"doc_count":12,"company":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"EQUIFAX, INC.","doc_count":2},{"key":"Experian Information Solutions Inc.","doc_count":2},{"key":"BANK OF AMERICA, NATIONAL ASSOCIATION","doc_count":1},{"key":"Ocwen Financial Corporation","doc_count":1},{"key":"REGIONS FINANCIAL CORPORATION","doc_count":1},{"key":"SELECT PORTFOLIO SERVICING, INC.","doc_count":1},{"key":"Specialized Loan Servicing Holdings LLC","doc_count":1},{"key":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","doc_count":1},{"key":"TRUIST FINANCIAL CORPORATION","doc_count":1},{"key":"WELLS FARGO & COMPANY","doc_count":1}]}},"state":{"doc_count":12,"state":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"MI","doc_count":5},{"key":"CA","doc_count":1},{"key":"FL","doc_count":1},{"key":"NC","doc_count":1},{"key":"NJ","doc_count":1},{"key":"NY","doc_count":1},{"key":"OK","doc_count":1},{"key":"RI","doc_count":1}]}},"company_public_response":{"doc_count":12,"company_public_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","doc_count":7},{"key":"Company believes it acted appropriately as authorized by contract or law","doc_count":1}]}},"tags":{"doc_count":12,"tags":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Older American","doc_count":2},{"key":"Older American, Servicemember","doc_count":1},{"key":"Servicemember","doc_count":1}]}}},"_meta":{"license":"CC0","last_updated":"2026-07-14T12:00:00-05:00","last_indexed":"2026-07-14T12:00:00-05:00","total_record_count":16441818,"is_data_stale":false,"has_data_issue":false,"break_points":{}}}