{"took":846,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":820952,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"8869355","_score":26.541355,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"This complaint is related to current case # XXXX, involving XXXX XXXX XXXX XXXX as XXXX XXXX XXXX XXXX Instead of XXXX XXXX refunding me monies of $ XXXX, he instead referred me to this other investment program known as a XXXX XXXX XXXX being operated by a XXXX XXXX with the bank account registered under a business name of XXXX XXXX XXXX This involved $ XXXX being wired to this specific XXXX XXXX  account by XXXX XXXX XXXX bank , with XXXX bank not trying to contact me regarding me giving final authorization to complete this transaction, they just went ahead and processed the wire. It also has turned out that this investment program has been operating fraudulently according to the contract that is being used by XXXX XXXX and possibly operating as a Ponzi scheme were new investor money is used to pay old investors. \nI plan on providing proof of the wire transfer being submitted by XXXX bank on XX/XX/year>. Again this was done without me providing a final authorization. I have tried numerous times to request a refund of monies by contacting XXXX XXXX and XXXX XXXX with proof showing a request to XXXX XXXX on XX/XX/year> with no response from either party. The checking account which monies were wired to involved a fraudulent investment known AS a XXXX XXXX investment that never paid out profits and is possibly operation as a Ponzi scheme. For these 2 reasons I am requesting a refund of all monies previously listed to my account.","date_sent_to_company":"2024-04-30T19:05:41.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"89115","tags":null,"has_narrative":true,"complaint_id":"8869355","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2024-04-26T18:53:18.000Z","state":"NV","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.541355,"8869355"]},{"_index":"complaint-public-v1","_id":"8479256","_score":26.541355,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"I am writing to file a complaint against XXXX XXXX XXXX XXXX XXXX regarding a treatment I received for knee joint pain. I visited their office on XX/XX/2023, intending to undergo a series of five treatments targeting different aspects of my condition. However, I encountered several issues during my visits. \n\nDuring my third visit, I was informed that I could not proceed with a XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. It was at this point, after several visits, that they reviewed my XXXX XXXX  and determined I was XXXX XXXX XXXX XXXX Consequently, XXXX XXXX ( Patient Coordinator ) offered a refund for the remaining treatments, which I accepted. However, instead of processing the refund promptly, they attempted to switch the treatments I was to receive, which I declined as they were not the treatments I had initially agreed upon. \n\nTo undergo the treatments, I took out a {$12000.00} loan from XXXXXXXX XXXX the recommended finance lender by XXXX XXXX. Despite XXXX XXXX ' assurance of a refund, I have yet to receive the reimbursement for the treatments I did not receive. I am now requesting a full refund for the remaining treatments as promised. \n\nI have attached copies of relevant documentation, including receipts, correspondence, and medical records, to support my complaint. I would appreciate it if you could investigate this matter and help facilitate the refund process.","date_sent_to_company":"2024-03-05T19:08:35.000Z","issue":"Problem with additional add-on products or services","sub_product":"Installment loan","zip_code":"19131","tags":null,"has_narrative":true,"complaint_id":"8479256","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2024-03-05T18:31:29.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.541355,"8479256"]},{"_index":"complaint-public-v1","_id":"6463444","_score":26.541355,"_source":{"product":"Payday loan, title loan, or personal loan","complaint_what_happened":"We paid our loan off in the amount of XXXX on XX/XX/XXXX. Payment was made by our title company. At the same time we submitted a payment of XXXX that was also processed on XX/XX/XXXX. This resulted in an overpayment of XXXX that we were to be refunded back. We had received an email from customers bank on XX/XX/XXXX stating there was an over payment and it would be credited to the account they had on file. We followed up XX/XX/XXXX and received an email stating there was no over payment. We called Customers Bank on XX/XX/XXXX and we were told it was a system issue and they had lost the data and could not process refunds. We have called customers bank today and were told there was a complaint filed but it would take 10 days before we would hear anything. We feel this is essentially stealing and fraudulent.","date_sent_to_company":"2023-01-21T00:09:57.000Z","issue":"Problem with the payoff process at the end of the loan","sub_product":"Installment loan","zip_code":"660XX","tags":"Servicemember","has_narrative":true,"complaint_id":"6463444","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2023-01-20T23:49:30.000Z","state":"KS","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["We had received an email from <em>customers</em> bank on XX/XX/XXXX stating there was an over payment and it would be credited to the account they had on file. We followed up XX/XX/XXXX and received an email stating there was no over payment. We called <em>Customers</em> Bank on XX/XX/XXXX and we were told it was a system issue and they had lost the data and could not process refunds."],"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.541355,"6463444"]},{"_index":"complaint-public-v1","_id":"5045017","_score":26.541355,"_source":{"product":"Payday loan, title loan, or personal loan","complaint_what_happened":"Hello, I originated my PPP1 loan through XXXX, inc, funded by Customers Bank. I've been waiting all year to apply for forgiveness and was finally able to on XX/XX/XXXX of this year, many months after other lenders began accepting forgiveness applications After months of calling XXXX and not getting a human on the phone nor a response to my numerous emails, I finally get an email from them last week demanding crazy documentation like a signed bank letter saying I own accounts, personal utility bills, color voided copies of checks, marriage license etc. etc. I googled and it and discovered that I'm not alone. It appears XXXX is scamming people using the same tactics. They require the borrow to sign a docusign saying they are applying for {$0.00} forgiveness before even sending the XXXX which is not required by XXXX. I did verify with XXXX that my loan does not require the documents they are asking for because it was small ; however, beyond that, the XXXX isn't offering help. Customers Bank is the lender of record, but they're hiding behind XXXX XXXX Personally, I believe Customers Bank is ultimately responsible for their vendors and subject to CFBP intervention. I hope the CFPB investigates and intervenes into this obvious scam between the two companies screwing people out of thousands of dollars. Interest is mounting on these PPP loans while XXXX and their lenders are arbitrarily delaying and denying loans forgiveness without even sending them to the XXXX for decisioning.","date_sent_to_company":"2021-12-27T20:12:05.000Z","issue":"Problem with the payoff process at the end of the loan","sub_product":"Installment loan","zip_code":"270XX","tags":null,"has_narrative":true,"complaint_id":"5045017","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2021-12-27T19:59:17.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I did <em>verify</em> with XXXX that my loan does not require the documents they are asking for because it was small ; however, beyond that, the XXXX isn't offering help. <em>Customers</em> Bank is the lender of record, but they'<em>re</em> hiding behind XXXX XXXX Personally, I believe <em>Customers</em> Bank is ultimately responsible for their vendors and subject to CFBP intervention. I hope the CFPB investigates and intervenes into this obvious scam between the two companies screwing people out of thousands of dollars."],"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.541355,"5045017"]},{"_index":"complaint-public-v1","_id":"3946045","_score":26.541355,"_source":{"product":"Checking or savings account","complaint_what_happened":"How much did you all send after both savings and checking paid out and how much was sent from each account, and when? You are required by law to give me the amounts, and when those funds were mailed out. On recordings today, no one was able to give me any info. I was promised I'd get the funds, on recordings, by XX/XX/XXXX. You cut off access to where I can not see what funds were legally available, and legality dies in darkness ... and you all hoped to kill me or wear me down due to my XXXX. You all closed my account due to about 8 fraud claims, which you all admitted was fraudulent ... my identity has been hacked 3 times over 2 years ... you all didn't care, because I'm simply a XXXX American, my wife, a XXXX Veteran ... and we are utterly useless to you all. You say to report fraud, but on recordings, you all stated that I had too many legitimate claims and therefore, you all illegally closed my account, and made sure I had no way to access the account, in order to observe your illegal behavior in regards to my checking and savings account ... and the only funds that went into account was Social Security XXXX Monies ... and today, no one can tell me how much was in each account, and when checks were mailed out to me! I want answers today. You say it was all negative on XX/XX/XXXX ; however, on XX/XX/XXXX, on a recorded call by me, I was told over XXXX bc refunds kept coming through, and savings, I was told had over XXXX. XXXX told me those amounts, while XXXX told me today, lies. Also, they will not let me see my account to dispute anything, and they will not give me access to any of my statements for this entire year. \nThank you for your time. \n\nThanks, XXXX XXXX","date_sent_to_company":"2020-11-10T15:31:36.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"364XX","tags":"Servicemember","has_narrative":true,"complaint_id":"3946045","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2020-11-10T15:21:03.000Z","state":"AL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem accessing account"},"highlight":{"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.541355,"3946045"]},{"_index":"complaint-public-v1","_id":"3718447","_score":26.541355,"_source":{"product":"Checking or savings account","complaint_what_happened":"Banktookmoney off card without telling me","date_sent_to_company":"2020-06-27T05:30:19.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"38701","tags":null,"has_narrative":true,"complaint_id":"3718447","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2020-06-27T01:24:02.000Z","state":"MS","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.541355,"3718447"]},{"_index":"complaint-public-v1","_id":"3702345","_score":26.541355,"_source":{"product":"Student loan","complaint_what_happened":"I was a student at XXXX XXXX University and the school disbursed {$3700.00} to a BankMobile Vibe Checking Account for me on XX/XX/XXXX. I used those funds. XXXX XXXX University disbursed {$3700.00} to the same BankMoble Vibe Checking Account on XX/XX/XXXX. I didn't use the funds and they should have been returned to the XXXX XXXX University. I was informed the funds weren't returned to the school. I contacted BankMobile on XX/XX/XXXX to request them to return the funds since they hadn't already down so. I was informed they would need to my social security number to check the account. The representative returned the phone and informed me the account had been closed for over 7 years and that they were not required to give me any information and that any unused funds in the account would have been used for monthly bank charges. I informed the representative that the funds should have been returned to the school in XXXX and that I have a student loan ( and interest ) because those funds weren't returned to the school as requested. Later, I received a debit card in the mail stating I had opened a new checking account with BankMobile. I never requested to open another checking account with BankMobile. My purpose for contacting BankMobile was to inquire about the status of the funds and find out why they didn't return the student loan funds to XXXX XXXX University. They opened the new checking account fraudulently and erroneously. I have never used the account. It's my understanding that funds had been returned to the school in XXXX and my military benefits covered my full tuition and book fees beginning in XXXX. There was no reason for me to think the funds hand't been returned. Please help","date_sent_to_company":"2020-06-17T07:13:42.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"30294","tags":"Servicemember","has_narrative":true,"complaint_id":"3702345","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2020-06-17T02:58:19.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Received bad information about your loan"},"highlight":{"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.541355,"3702345"]},{"_index":"complaint-public-v1","_id":"20862208","_score":26.541355,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/year> I applied for and was approved for a new savings account at XXXX. I authorized an ACH transfer from Customers Bank to XXXX in the amount of {$50000.00}. The {$50000.00} was removed from my Customers Bank account on XX/XX/XXXX. XXXX never credited the amount to my new account. Neither bank is taking responsibility for the missing money. I need my money now!","date_sent_to_company":"2026-04-01T21:16:17.000Z","issue":"Money was not available when promised","sub_product":"Domestic (US) money transfer","zip_code":"18940","tags":"Older American","has_narrative":true,"complaint_id":"20862208","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2026-04-01T21:09:35.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I authorized an ACH transfer from <em>Customers</em> Bank to XXXX in the amount of {$50000.00}. The {$50000.00} was removed from my <em>Customers</em> Bank account on XX/XX/XXXX. XXXX never credited the amount to my new account. Neither bank is taking responsibility for the missing money. I need my money now!"],"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.541355,"20862208"]},{"_index":"complaint-public-v1","_id":"11283778","_score":26.541355,"_source":{"product":"Checking or savings account","complaint_what_happened":"My CD application of XX/XX/year> was declined on XX/XX/year>, I attempted reaching out via email to inquire and request to provide time frame Customers Bank will be willing to obtain my credit reports for review. After waiting for about a week, there was absolutely no response. Customers Bank are definitely NOT reachable via email even if they claim they can be reached by email. On XX/XX/year>, I went ahead to reapply for the second time, and I also attempted a phone call to Customers Bank customer service on XXXX on the same day, to inquire again after temporarily unfreezing my credit report for review and for Customers Bank to obtain a copy of my credit report. After being placed on hold for a couple of minutes, while on the phone my CD application was declined again ; and when the customer service agent came back on the phone, they stated that I have to reapply. I informed them that I just reapplied and it was declined right there and then while I was on hold. The customer service agent requested that I reapply again for the third time, which I immediately did. On XX/XX/year>, I received an email from Customers Bank, declining my CD application for the third time stating reasons : NO EVIDENCE OF PROPERTY OWNERSHIP, NO EVIDENCE OF ASSET OWNERSHIP.","date_sent_to_company":"2024-12-27T06:58:24.000Z","issue":"Opening an account","sub_product":"CD (Certificate of Deposit)","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"11283778","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2024-12-27T05:47:51.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Unable to open an account"},"highlight":{"complaint_what_happened":["On XX/XX/year>, I went ahead to reapply for the second time, and I also attempted a phone call to <em>Customers</em> Bank <em>customer</em> service on XXXX on the same day, to inquire again after temporarily unfreezing my credit report for review and for <em>Customers</em> Bank to obtain a copy of my credit report. After being placed on hold for a couple of minutes, while on the phone my CD application was declined again ; and when the <em>customer</em> service agent came back on the phone, they stated that I have to reapply."],"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.541355,"11283778"]},{"_index":"complaint-public-v1","_id":"10326068","_score":26.541355,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"I had fallen behind in making payments to the loan in question. Customer 's Bank then sent my account to XXXX XXXX XXXX for collections. On XX/XX/year> I entered into a payment plan for the past due amount with XXXX XXXX. The payments began on XX/XX/year>. I also began paying the current amount due {$1000.00} to Customers bank directly beginning in XXXX. On XX/XX/year>, I got a notification that the account had been accelerated and that the total amount was now due. I asked them to review the account since I had a payment plan authorized by their collection agency and at no time was I told that the payment plan was insufficient until after the fact. I questioned why they allow an agency to collect on their behalf and then do not honor the payment agreements made with that agency. Customers Bank is refusing to reinstate my loan and allow me to continue making payments.","date_sent_to_company":"2024-10-02T15:08:22.000Z","issue":"Struggling to pay your loan","sub_product":"Installment loan","zip_code":"33025","tags":null,"has_narrative":true,"complaint_id":"10326068","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2024-10-02T14:41:38.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["<em>Customers</em> Bank is refusing to reinstate my loan and allow me to continue making payments."],"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.541355,"10326068"]},{"_index":"complaint-public-v1","_id":"8499783","_score":26.18359,"_source":{"product":"Checking or savings account","complaint_what_happened":"My wife and I now use the same email address since she has XXXX  XXXX. When trying to open a high yield savings account as joint owners, the bank insists we have separate email addresses. We have several other joint accounts with other online banks who have not required this. \nWe were told we HAVE to create a new email address for my wife to open the account. \nI believe this is an unnecessary burden on senior investors with XXXX and the bank should have a provision to accommodate this situation. \nSince the separate email address for joint owners is not a government or IRS requirement, I think this bank should have a solution for its elderly or XXXX customers. \nThank you.","date_sent_to_company":"2024-03-12T14:44:09.000Z","issue":"Opening an account","sub_product":"Savings account","zip_code":"330XX","tags":null,"has_narrative":true,"complaint_id":"8499783","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2024-03-07T21:24:15.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Unable to open an account"},"highlight":{"complaint_what_happened":["Since the separate email address for joint owners is not a government or IRS requirement, I think this bank should have a solution for its elderly or XXXX <em>customers</em>. \nThank you."],"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.18359,"8499783"]},{"_index":"complaint-public-v1","_id":"7952355","_score":26.18359,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"On or about XX/XX/2023 I contacted Proceed Financial to cancel a loan I obtained for dental work that I was to have on XX/XX/2023. They said I would need to contact XXXX XXXX XXXX to cancel the financing. I told both parties I did not want the loan because I didnt feel comfortable paying ahead of time before I had the procedure. XXXX XXXX was very reluctant to cancel and even tried to push the appointment up before the XX/XX/XXXX due date of the first installment. I just received an email stating that I am responsible for a 5 % fee of {$240.00}. I am not paying a fee for a service I never received. I asked them several times to cancel the loan and I have never in all my life been charged such a fee. Its bad enough that I am dealing with dental issues. I shouldnt have to pay a fee when I tried in good faith to cancel this loan several times. I dont want this affecting my credit. All I want is the loan to be cancelled and be done with this ridiculousness.","date_sent_to_company":"2023-12-07T16:56:52.000Z","issue":"Charged fees or interest you didn't expect","sub_product":"Installment loan","zip_code":"156XX","tags":null,"has_narrative":true,"complaint_id":"7952355","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2023-12-06T01:46:54.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.18359,"7952355"]},{"_index":"complaint-public-v1","_id":"7209270","_score":26.18359,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/XXXX, my wife and I signed up as joint account owners with XXXX  and opened a XXXX XXXX account held at Customers Bank through XXXX, as well as a XXXX XXXX account also at Customers Bank ( the latter not a subject of this complaint ). We were able to establish online access for both accounts directly at Customers Bank. We noticed the language on the XXXX  FAQ at XXXX XXXX XXXX XXXX cancel stated \" Upon cancellation of your XXXX XXXX, you retain full access to all of your bank accounts. '' We also quickly realized that we could find high yield savings account via XXXX  without paying the XXXX quarterly fee, and with the above information in mind, closed our XXXX accounts. We continued to have access to our accounts at Customers Bank. Since there is an initial 30 day period during which no external transfers can be initiated from within Customers Bank, we transferred approximately {$10.00} into each account from our XXXX XXXX XXXX account on XX/XX/XXXX and waited. \n\nOn XX/XX/XXXX, I noticed that I was NOT able to initiate even INTERNAL transfer for the XXXX XXXX account. I contacted customer service via secure message and was told \" The XXXX XXXX XXXX is a view only account through our online banking, all transactions for the checking need to be iniated through the Max platform. '' This was not consistent with the language at XXXX XXXX XXXX XXXX cancel that \" Upon cancellation of your XXXX XXXX, you retain full access to all of your bank accounts. '' Thus, I first contacted XXXX on XX/XX/XXXX and was told my request would be reviewed. On XX/XX/XXXX, since I had not received any response, I added several Customers Bank representatives to the message chain. \n\nOn XX/XX/XXXX, I received email \" Account Access Restricted XXXX and XXXX. '' I called the number listed 3 times and was only able to leave a voicemail. I did receive a call from XXXX of Customers Bank at XXXX later that day and was able to reinstate access. He also said he would pass on my concerns re not having full access to the XXXX XXXX  account to the digital team, who would likely require a form to gain full access. \n\nOn XX/XX/XXXX I received a voicemail from XXXX at Customers Bank, who seemingly did not understand my request, and simply transferred money from my Checking to my Savings account. I did not want the Checking account closed due to {$0.00} balance before my concerns re having full access were resolved, so I pushed another {$10.00} from our XXXX XXXX XXXX account to XXXX XXXX  on XX/XX/XXXX and it posted to our XXXX XXXX account on XX/XX/XXXX. I also replied to my prior email to Customers Bank and pointed out the discrepancy between what I was asking to be done ( gain full access to the account as per the XXXX FAQ ) and what had been done by XXXX ( transfer funds from the XXXX XXXX account to the XXXX XXXX account ). On XX/XX/XXXX, I received a response from XXXX XXXX that this would not be possible. I replied on XX/XX/XXXX and XX/XX/XXXX, again pointing out the discrepancies between what I was being told and what was listed on the XXXX FAQ. \n\nOn XXXX, I received a reply from XXXX XXXX that our XXXX XXXX account not only did not have full access granted as per the statement on the XXXX FAQ but also wasclosed without our consent. XXXX XXXX DID acknowledge that the FAQ was not consistent with our experience, and so was able to have the FAQ updated that only full access *savings* accounts would be retained. Although this language is helpful to those opening new accounts with XXXX it was not the language when we signed up, which clearly stated we would retain full access to *all* accounts opened via XXXX. Yet not only do we not have full access to the XXXX XXXX account, but it has now been closed by the bank without any clear reason and without our consent.","date_sent_to_company":"2023-07-05T20:25:47.000Z","issue":"Closing an account","sub_product":"Checking account","zip_code":"77025","tags":null,"has_narrative":true,"complaint_id":"7209270","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2023-07-05T19:35:00.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Company closed your account"},"highlight":{"complaint_what_happened":["He also said he would pass on my concerns <em>re</em> not having full access to the XXXX XXXX  account to the digital team, who would likely require a form to gain full access. \n\nOn XX/XX/XXXX I received a voicemail from XXXX at <em>Customers</em> Bank, who seemingly did not understand my request, and simply transferred money from my Checking to my Savings account."],"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.18359,"7209270"]},{"_index":"complaint-public-v1","_id":"6242251","_score":26.18359,"_source":{"product":"Checking or savings account","complaint_what_happened":"I received a debit card in the mail several weeks ago from Customers Bank. I had never heard of that organization and certainly never opened an account with them. I called their fraud department and left a message but never received a call back. \n\nSeveral days ago, I received a statement in the mail for a checking account. It shows that an amount of {$2500.00} was deposited, and then immediately withdrawn. I called to report this and actually spoke with a person. She was unable to close it, or even add a simple note saying that this was likely a fraudulent account. She redirected me back to the fraud department 's answer machine. \n\nIt shouldn't take several weeks to even get a response to a clearly fraudulent activity. I also don't understand how this Customers Bank didn't detect this on their own. A large deposit followed by a total withdraw should clearly raise some red flags.","date_sent_to_company":"2022-11-28T15:26:44.000Z","issue":"Opening an account","sub_product":"Checking account","zip_code":"43082","tags":null,"has_narrative":true,"complaint_id":"6242251","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2022-11-28T15:16:07.000Z","state":"OH","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account opened as a result of fraud"},"highlight":{"complaint_what_happened":["I also don't understand how this <em>Customers</em> Bank didn't detect this on their own. A large deposit followed by a total withdraw should clearly raise some red flags."],"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.18359,"6242251"]},{"_index":"complaint-public-v1","_id":"5722469","_score":26.18359,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"on XX/XX/22 I closed my XXXX XXXX creditcard issued by Customers Bank # XXXX. \n\nI called the next day and sent a private email to make sure this was done as customer service is lacking in this company, the assured me via email it was closed, upon reviewing credit reports this account is showing active, upon disputing this the 3 credit bureaus the results were account is open and active this was updated by Customer Bank on XX/XX/22.","date_sent_to_company":"2022-07-15T15:18:29.000Z","issue":"Closing your account","sub_product":"General-purpose credit card or charge card","zip_code":"30066","tags":null,"has_narrative":true,"complaint_id":"5722469","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2022-06-29T19:27:00.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Can't close your account"},"highlight":{"complaint_what_happened":["on XX/XX/22 I closed my XXXX XXXX creditcard issued by <em>Customers</em> Bank # XXXX. \n\nI called the next day and sent a private email to make sure this was done as <em>customer</em> service is lacking in this company, the assured me via email it was closed, upon reviewing credit reports this account is showing active, upon disputing this the 3 credit bureaus the results were account is open and active this was updated by <em>Customer</em> Bank on XX/XX/22."],"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.18359,"5722469"]},{"_index":"complaint-public-v1","_id":"4253851","_score":26.18359,"_source":{"product":"Payday loan, title loan, or personal loan","complaint_what_happened":"I applied for a PPP loan with XXXX on XX/XX/2021. This was basically the 1st day I could apply for my business. 2 months have gone by & there have been nothing but problems. XXXX is stating they are getting the loan through Customers Bank however today I was notified that there is no loan! This is after they made me jump through hoops for all kinds of additional information that was never requested or required of me from the beginning. None of my counterparts that filed for PPP loans had to submit close to any of the information I had to submit. Everyone I know that submitted an application for a loan was funded a long time ago. I am a real small business & I don't see any of the large businesses or the larger loans being denied. This is complete fraud & discrimination.","date_sent_to_company":"2021-03-29T17:52:35.000Z","issue":"Getting the loan","sub_product":"Installment loan","zip_code":"08753","tags":null,"has_narrative":true,"complaint_id":"4253851","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2021-03-29T17:40:26.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["XXXX is stating they are getting the loan through <em>Customers</em> Bank however today I was notified that there is no loan! This is after they made me jump through hoops for all kinds of additional information that was never requested or required of me from the beginning. None of my counterparts that filed for PPP loans had to submit close to any of the information I had to submit. Everyone I know that submitted an application for a loan was funded a long time ago."],"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.18359,"4253851"]},{"_index":"complaint-public-v1","_id":"4023171","_score":26.18359,"_source":{"product":"Checking or savings account","complaint_what_happened":"They dodged the issues responding to what they told me via email, stating that my account was closed a month earlier and they had sent me the excess amounts in the form of a check. Then in a phone call, recorded by me, they gave an illegal, lacking Candor of an answer ... then they did not unrestrict my account, bc after 24hrs they restricted it and still to this day have NOT let me see my last 3 statements as required by law. Also, she says I did 8 fraud charges of which I called them back myself and corrected them, and it wound up being 1 claim, so thats a 4th lie of theirs ive addressed. Then I deposited {$630000.00} into XXXX XXXX, {$220000.00} into XXXX XXXX XXXX, please ask for this evidence, and please ask for my emails showing they were mailing me a nonexistent check, and then ask for the email where this same bank executive said she didn't care about me filing a complaint about them not providing me viewing access or statements of my account because she said you all had no authority to order them to do anything. I can back all of this up by faxing or electronically filing these emails and phone recordings and I have a second party, that was on the phone recording, willing to sign a Legal Declaration. If as this bank said, you all have zero authority to make them show my statements for the last 3 months of account, when the only funds that went in there was mine and my wife 's social security XXXX, which the lady said was only illegal for them to keep, chuckled and said but I'd have to prove that ... well, I'll chuckle now, and say that I can ... if you all have no authority, let me know, so I can transfer funds from one of trust savings to pay initial filing fees in my county, since the Federal Interstate wires and phone calls started in Alabama and would justly be the Jurisdiction ... if you have no authority to make them show me my banking info, then tell me so I can go the legal process. I was with them for 7 or 8 years and bc I'm a minority and XXXX, they think they can trample all over me. Is that so CFPB or can you all help the screwed over by a financial institution, minority XXXX person, as well, my wife is a minority and gets 100 % VA XXXX XXXX XXXX for XXXX and MST and my wife said Customers Bank was worse than the XXXX abuse the military put her through. They locked up what little we had and I was unable to get my meds and infusion and they would literally tell me you are with XXXX, a company of ours and need to speak with them. I'd speak with them and they'd say we can not tell you anything bc Customers Bank has it locked to where we can't even see it, you'll need to call them. This went on for 2 months. They told me 3 months ago that I owed them XXXX cents but they just took the loss, then they just sent me a bill, no statements saying I owed them lots of money by XX/XX/XXXX. Though I'm still awaiting the check they said they sent when they closed my account. I owe, then I don't owe, then I know they owe me bc XXXX just put XXXX refunds within that account. If in writing and in a recording, I only owed XXXX cents and they lied saying I had a check sent, which I'll happily provide proof of, which you all don't allow me, but allow the white folk, not us minorities ... but if I only owed XXXX cents and they XXXX  that out and I've gotten more refunds from XXXX since that call and email, why have I yet to see any check?? I'll answer, bc they think us XXXX minorities are scum, and that you all have no authority as they've stated or bc you all are too beholden to them. I'll await whether to do an initial court filing to get answers you all can't, but im gon na file a complaint with XXXX XXXX 's office since we have 9 inherited properties in California and with XXXX XXXX XXXX 's office since we inherited my grandma 's home in Massachusetts. I may be a XXXX XXXX that was poor as XXXX before she died on XX/XX/XXXX, but I sure as XXXX am not gon na let this XXXX  bank executive lie with impunity. You are a federal agency and under federal law, it is unlawful to tell you all the truth ... ive just laid out 5 lies they've told. When you all request, I'll attach, fax, or overnight any and all evidence. Phone calls are too big to email, but I'd gladly put them on a XXXX XXXX and overnight so you can hear the disrespect for you all and minorities, me, that she, the bank executive has ; as well as her lack of care, knowledge of Federal Law, or knowledge and not caring. As for transparency, I must state that my brother was an asst US Attorney under the XXXX  administration. My brother told me to be transparent as to where I was getting contact info and possible legal advice from.","date_sent_to_company":"2020-12-20T05:30:58.000Z","issue":"Managing an account","sub_product":"Other banking product or service","zip_code":"364XX","tags":"Servicemember","has_narrative":true,"complaint_id":"4023171","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2020-12-20T04:37:55.000Z","state":"AL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["I'd speak with them and they'd say we can not tell you anything bc <em>Customers</em> Bank has it locked to where we can't even see it, you'll need to call them. This went on for 2 months. They told me 3 months ago that I owed them XXXX cents but they just took the loss, then they just sent me a bill, no statements saying I owed them lots of money by XX/XX/XXXX. Though I'm still awaiting the check they said they sent when they closed my account."],"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.18359,"4023171"]},{"_index":"complaint-public-v1","_id":"3891549","_score":26.18359,"_source":{"product":"Checking or savings account","complaint_what_happened":"I bought a desk for my mom on XXXX XX/XX/XXXX for XXXX, then she said that it still had not shipped she called them, the desk was not available, so I then ordered another desk for XXXX, the next day we found out that next was not available either .XXXX  refused to cancel both orders they said that they didn't have the desk, they don't know when they would get them in and since their system will not allow them to cancel the order I will have to wait until the desk arrive then refuse the order wait until they get it back and then up to 3 weeks after that .So I told them no i was not going to wait all that time for my money. I file a dispute, I also sent the bank the letter from XXXX stating they did not have the desks available. XXXX ended up sending the desk out I refused the first one and decide to keep the second one. Well the one for XXXX.So I canceled the dispute for that desk. XXXX sent me a refund XXXX on XX/XX/XXXX and XXXX XX/XX/XXXX and sent XXXX on XX/XX/XXXX to a different checking account. those funds made it there but the funds to bank mobile say that they have not gotten the funds. When I called they said that they would expedite my case, then I got an email and they said that they would not. They are keeping my funds. XXXX is also going to refund me the XXXX, because one of the pieces to the desk that I wanted to keep was missing and they said they don't have the piece or another one to send me. I just want my money and then I want to close my account.","date_sent_to_company":"2020-10-10T05:40:57.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"685XX","tags":null,"has_narrative":true,"complaint_id":"3891549","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2020-10-10T01:10:14.000Z","state":"NE","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.18359,"3891549"]},{"_index":"complaint-public-v1","_id":"3788310","_score":26.18359,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am a student and my school forces students to go through this bank for my federal financial aid disbursement. An account was opened without my consent and I was supposed to be sent a bank card to access my account. This card was never sent to me. When I contacted Bank Mobile they said they were going to charge me {$10.00} each time I request a card, as a \" replacement fee ''. This is not a replacement, I have no card and can not access my money. So I attempted to transfer the money out of the account, but the system will not allow me to without the pincode from the card that does not exist. The system has now locked me out of the account, and I can not even see it, but it STILL has my money in it, and I STILL have no bank card, and no one at customer service is providing any resolution.","date_sent_to_company":"2020-08-10T20:00:00.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"91362","tags":"Older American","has_narrative":true,"complaint_id":"3788310","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2020-08-10T19:41:47.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["The system has now locked me out of the account, and I can not even see it, but it STILL has my money in it, and I STILL have no bank card, and no one at <em>customer</em> service is providing any resolution."],"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.18359,"3788310"]},{"_index":"complaint-public-v1","_id":"3707148","_score":26.18359,"_source":{"product":"Checking or savings account","complaint_what_happened":"I purchased a product online from a company that was on XXXX. I paid {$49.00} on XX/XX/2020 I never received the merchandise. XXXX XXXX XXXX is a fraudulent company and have defrauded all customers who never received their product. I called my bank and filed a dispute however my bank is saying they are waiting to hear from the merchant. The merchant is a fraud. I want my money returned from my bank. I purchased using Master Card debit card. My bank is Bank Mobile Vibe aka XXXX XXXX aka Customers Bank.","date_sent_to_company":"2020-06-25T13:34:59.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"3707148","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2020-06-19T20:57:48.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX is a fraudulent company and have defrauded all <em>customers</em> who never received their product. I called my bank and filed a dispute however my bank is saying they are waiting to hear from the merchant. The merchant is a fraud. I want my money returned from my bank. I purchased using Master Card debit card. My bank is Bank Mobile Vibe aka XXXX XXXX aka <em>Customers</em> Bank."],"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.18359,"3707148"]},{"_index":"complaint-public-v1","_id":"3685638","_score":26.18359,"_source":{"product":"Checking or savings account","complaint_what_happened":"XXXX XXXX XXXX Attachments Mon, XX/XX/XXXX XXXX XXXX XXXX  ( 4 days ago ) I wish to report a crime. I was robbed by Bank Mobile XXXX Bank located XXXX XXXX XXXX, XXXX XXXX CT. XXXX for {$4000.00}. The New York State Department  of Labor Unemployment Division sent my Unemployment Benefits via direct deposit to Bank Mobile XXXX ; However, Bank Mobile XXXX did not post the money to my account even after proof of direct deposit and trace request. I was simply told the bank did not get my money which is a lie!","date_sent_to_company":"2020-06-05T21:53:03.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"14207","tags":null,"has_narrative":true,"complaint_id":"3685638","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2020-06-05T21:32:26.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.18359,"3685638"]},{"_index":"complaint-public-v1","_id":"19356174","_score":26.18359,"_source":{"product":"Checking or savings account","complaint_what_happened":"Hello, I had a bank account with customers bank as a XXXX XXXX  account. I believe my account closed about a year ago at most a year and a half. \nI am going through a court case right now and I need to access my bank statements from the time that I was with Customers Bank. However, they will not give me my bank statements or any of my records. They are wanting my account number however my account number is not even listed on the statements that I do have. It only shows the last XXXX of the account. \nI have asked for other ways to remedy this situation and they do not provide any options at all. They just say that there's no way possible that I could get my information without having my account number. Under law I know that I have the right to have the access to my records. \n\nI have called three different times attempting to remedy this. One time they referred me back to XXXX but because XXXX does not use them anymore as a bank then XXXX no longer has my account information with them. The other times that I called they did not even tell me anything like that, they just said I can't do anything at all with my account number.","date_sent_to_company":"2026-02-09T16:51:18.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"801XX","tags":null,"has_narrative":true,"complaint_id":"19356174","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2026-02-09T16:38:25.000Z","state":"CO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem accessing account"},"highlight":{"complaint_what_happened":["Hello, I had a bank account with <em>customers</em> bank as a XXXX XXXX  account. I believe my account closed about a year ago at most a year and a half. \nI am going through a court case right now and I need to access my bank statements from the time that I was with <em>Customers</em> Bank. However, they will not give me my bank statements or any of my records. They are wanting my account number however my account number is not even listed on the statements that I do have."],"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.18359,"19356174"]},{"_index":"complaint-public-v1","_id":"16636868","_score":26.18359,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Hello. I sent a wire from my XXXX bank account which is titled under my XXXX to XXXX crypto exchange and the money has been stolen or lost. \n\nThe name of my XXXX is simply my first and last name, and it's structured as a trust account with XXXX. The recipient was XXXX XXXX exchange, where apparently my account with them is an individual account which is just under my name alone. \n\nThe wire was sent in XXXX of this year and has been some version of lost or stolen since, as XXXX claims there was a name mismatch from the sending account and how my account is with XXXX. \n\nXXXX uses Customers bank and it's unclear if Customers bank has my money that they won't return to me or if XXXX does. \n\nInitially when I contacted XXXX their story was that they never received the wire. So I opened up a wire recall with my XXXX bank. After the recall was opened, XXXX credited my account the amount I wired in, so at that point I told XXXX to cancel the recall. However, the next day XXXX removed the credit from my account and never returned the money to my XXXX account either. When I contact XXXX they say that they have no update. \n\nI have repeatedly asked for the wire to be returned to its original account or for my account with XXXX to be credited for wire amount, both of which are being refused.","date_sent_to_company":"2025-10-16T11:57:38.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"34744","tags":null,"has_narrative":true,"complaint_id":"16636868","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2025-10-16T11:43:50.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["XXXX uses <em>Customers</em> bank and it's unclear if <em>Customers</em> bank has my money that they won't return to me or if XXXX does. \n\nInitially when I contacted XXXX their story was that they never received the wire. So I opened up a wire recall with my XXXX bank. After the recall was opened, XXXX credited my account the amount I wired in, so at that point I told XXXX to cancel the recall. However, the next day XXXX removed the credit from my account and never returned the money to my XXXX account either."],"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.18359,"16636868"]},{"_index":"complaint-public-v1","_id":"12185054","_score":26.18359,"_source":{"product":"Credit card","complaint_what_happened":"Notice to XXXX : As XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX is legally responsible for all financial reporting, compliance, and transparency regarding this matter. Under 12 U.S.C. 1831n ( XXXX XXXX XXXX XXXX ) and 12 C.F.R. 7.4002, it is the duty of the CFO to ensure compliance with federal financial reporting laws and accurate disclosure of financial information. Furthermore, UCC 9-210 mandates that a secured party must provide full accounting upon request. Only the CFO has the authority to resolve this matter. Therefore, I expect that all responses and actions will come directly from XXXX XXXX, XXXX, and not from any lower-ranking representative. Any attempt to delegate or redirect this matter will be seen as a further violation of federal consumer protection laws. \n\nMy name is XXXX XXXX. I am a federally protected consumer and I reserve all rights in all matters. I am filing this formal complaint against Customers Bank for multiple violations of federal and state financial laws. Customers Bank has engaged in deceptive financial practices, including : Failure to Provide Full Certified Accounting as required by UCC 9-210.\n\nFurnishing False Credit Reporting Information in violation of 15 U.S.C. 1681s-2 ( a ) ( FCRA ).\n\nBreach of Fiduciary Duty and Non-Compliance with Federal Banking Regulations under 12 U.S.C. 1831n & 12 C.F.R. 7.4002.\n\nOngoing Credit Harm Due to Misreporting of an Excess Credit Balance as Debt in violation of the Federal Trade Commission Act ( 15 U.S.C. 45 ).\n\nPotential Financial Fraud Violations under 18 U.S.C. 1341 ( Mail Fraud ), 1343 ( Wire Fraud ), and 1344 ( Bank Fraud ) due to misrepresentation of financial data and false reporting to credit agencies.\n\nFailure to Refund Excess Credit Balances as Required by 15 U.S.C. 1666d ( TILA Treatment of Credit Balances ).\n\nDirect Financial Harm Due to Credit Denials Stemming from False Reporting by Customers Bank.\n\nViolations of UCC 3-104 for Monetizing a Signed Credit Application and Engaging in Fraudulent Misrepresentation.\n\nCivil Money Penalties Under 12 U.S.C. 504 ( Federal Reserve Act, Section 29 ) for Ongoing Banking Violations.\n\nDetails of the Complaint : 1. Customers Banks Failure to Provide Full Certified Accounting ( UCC 9-210 ) I am formally requesting a full certified accounting of my account, including : Loss and deficit reports.\n\nCertified financial records showing actual damages and monetary transactions.\n\nRed-entries ( certified book entries ) proving any financial liability.\n\nAll billing statements from the opening of the account to the closing.\n\nCustomers Bank has ignored its obligation to provide these records and instead relies on billing statements that misrepresent excess credit balances as debt. This violates UCC 9-210, which mandates that a secured party ( Customers Bank ) must provide a complete accounting upon request.\n\nDespite selling the account to Absolute Resolutions Investments, LLC, Customers Bank is NOT relieved of its obligation to maintain and disclose accurate records, especially since it is still reporting the account to credit agencies.\n\n2. False Credit Reporting in Violation of 15 U.S.C. 1681s-2 ( a ) ( FCRA ) Customers Bank continues to report inaccurate and unverified financial data to credit bureaus. Specifically, Customers Bank reported an excess credit balance as debt, damaging my creditworthiness.\n\nCited False Excess Credit Balance Misreported as Debt : XXXX Credit Report : Excess credit balance of {$10000.00}, date opened XX/XX/year>, improperly categorized as an owed balance. \n\nThis is in direct violation of : 15 U.S.C. 1681s-2 ( a ), which mandates that creditors only report accurate and verifiable financial information.\n\n15 U.S.C. 1681e ( b ), which requires credit reporting agencies to ensure maximum possible accuracy.\n\nFederal Trade Commission Act ( 15 U.S.C. 45 ), which prohibits deceptive business practices, including misrepresenting financial obligations.\n\nCustomers Bank 's failure to report the account correctly has harmed my credit reputation, violating my rights as a consumer under federal law.\n\n3. Civil Money Penalties Under 12 U.S.C. 504 ( Federal Reserve Act, Section 29 ) Customers Bank is officially on notice that daily fines and penalties are now in effect under Section 29 of the Federal Reserve Act ( Civil Money Penalties ). These penalties will continue accruing until all violations are corrected : First Tier Violation ( {$5000.00} per day ) Failure to provide financial records and misleading consumers. Customers Bank has failed to provide requested financial statements.\n\nSecond Tier Violation ( {$25000.00} per day ) Engaging in reckless or unsound financial practices. Customers Bank, Absolute Resolutions, and XXXX XXXX XXXX knowingly misreported debt. \n\nThird Tier Violation ( Up to {>= $1,000,000} per day or 1 % of bank assets ) If Customers Bank knowingly committed financial fraud, they are subject to severe penalties under federal law.\n\n4. Failure to Refund Excess Credit Balances as Required by 15 U.S.C. 1666d ( TILA Treatment of Credit Balances ) Under 15 U.S.C. 1666d, if a credit account has an excess balance, the creditor is legally required to refund the overage amount to the consumer. Customers Bank has failed to issue a refund for the excess credit balance of {$10000.00}, which was misrepresented as debt on my account.\n\nI formally request an immediate refund of {$10000.00} as required under 15 U.S.C. 1666d. Customers Bank must also provide a complete billing history from account opening to account closure, ensuring transparency regarding financial transactions.\n\nRequested Resolution : Customers Bank must immediately provide a full certified accounting as required by UCC 9-210.\n\nCustomers Bank must correct its false credit reporting and remove all misrepresented debt under 15 U.S.C. 1681s-2 ( a ).\n\nCustomers Bank must refund the full amount of {$10000.00} under 15 U.S.C. 1666d ( TILA ).\n\nFailure to comply within 10 business days will result in escalated complaints and enforcement actions from federal regulators, including continued accumulation of penalties under 12 U.S.C. 504.","date_sent_to_company":"2025-02-23T10:23:38.000Z","issue":"Incorrect information on your report","sub_product":"General-purpose credit card or charge card","zip_code":"945XX","tags":null,"has_narrative":true,"complaint_id":"12185054","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CUSTOMERS BANCORP, INC","date_received":"2025-02-23T08:57:00.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["Requested Resolution : <em>Customers</em> Bank must immediately provide a full certified accounting as required by UCC 9-210.\n\n<em>Customers</em> Bank must correct its false credit reporting and remove all misrepresented debt under 15 U.S.C. 1681s-2 ( a ).\n\n<em>Customers</em> Bank must refund the full amount of {$10000.00} under 15 U.S.C. 1666d ( TILA )."],"company":["<em>CUSTOMERS</em> BANCORP, INC"]},"sort":[26.18359,"12185054"]},{"_index":"complaint-public-v1","_id":"6934931","_score":26.045618,"_source":{"product":"Payday loan, title loan, or personal loan","complaint_what_happened":"On XX/XX/2023 I was pre-approved for a {$50000.00} personal loan via XXXXXXXX XXXX website. \n\nThey kept asking for more proof of income. On XX/XX/XXXX I received an adverse action notice from Customers Bank. \n\nI wrote Customers Bank a notarized letter to the address they provided, stating they are in violation for denying a consumer an extension of their own credit. I also pointed out this is a credit card fraud problem as well, since I gave them my social security number ( credit card ), which they ran but did not provide me any benefit at all. \n\nI offered them 10 days to either deposit {$50000.00} into the checking account they have on file from my application, or to respond via affidavit with proof of their exemption from consumer protection laws. \n\nOn XX/XX/XXXX I received an email from XXXX simply stating \" a XXXX member may reach out to you. 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