{"took":1826,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":1026355,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"6445354","_score":17.443153,"_source":{"product":"Debt collection","complaint_what_happened":"I was first contacted in XXXX about a debt of mine that was sold to another debt collection agency. The agency was XXXX XXXX XXXX. I wanted to take care of the debt so I gave my card information and made the payment. the transaction total was {$620.00}. The original debt was for the XXXX XXXX in XXXX Tx in XXXX I believe. I think this debt was charged off on my bankruptcy in XXXX. \nI paid the account off in XXXX when I was contacted by the debt collector. I had to call several times after the transaction to get the paid in full receipt. Every time I called I was connected to a different person. I could never get back in touch with the same person. \nI was promised a paid in full letter 30 days after the transaction. In mid XXXX I still had not received any documentation, so I started calling all the numbers back that were saved on my phone. None of the number worked or were in service. So I filed a dispute on my debit card to get my money back, my bank gave me back my money. On XX/XX/XXXX I began to receive calls again about the debt in question. I asked to this transaction through the mail and that request was denied. \nThe phone numbers associated with these called are XXXX, XXXX. Along with a few others. Non of the addresses associated with this company are real and neither are the numbers. \nI was told that I am going to be sued and my accounts will be flagged in the XXXX.","date_sent_to_company":"2023-03-09T18:20:06.000Z","issue":"Attempts to collect debt not owed","sub_product":"Payday loan debt","zip_code":"17815","tags":null,"has_narrative":true,"complaint_id":"6445354","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Great Lakes Entities","date_received":"2023-01-16T16:35:36.000Z","state":"PA","company_public_response":null,"sub_issue":"Debt was already discharged in bankruptcy and is no longer owed"},"highlight":{"company":["Great Lakes <em>Entities</em>"]},"sort":[17.443153,"6445354"]},{"_index":"complaint-public-v1","_id":"21135719","_score":17.438763,"_source":{"product":"Debt collection","complaint_what_happened":"I am filing this complaint regarding what I believe to be a fraudulent debt collection scheme involving a company identifying itself as Great Lakes Entities and claiming to collect a debt for XXXX XXXX XXXX  I was contacted and told that if I did not immediately set up a payment arrangement, I could face XXXX of dollars in additional charges and potential consequences. Due to these threats and the pressure placed on me, I agreed to a payment plan. I made payments through XXXX XXXX totaling {$1400.00}. This included an initial {$100.00} payment followed by biweekly payments of {$230.00} beginning in XX/XX/XXXX and ending XX/XX/XXXX. I was told that once the balance was paid, the account would be reported to the credit bureaus. In XX/XX/XXXX, I was contacted by XXXX XXXX XXXX XXXX, the company currently handling the XXXX XXXX XXXX  account. They informed me that the balance owed was only {$820.00} and stated they do not recognize or work with Great Lakes Entities. When I attempted to contact Great Lakes Entities regarding the payments, a woman named XXXX called me from an unknown number and claimed the account had been paid in full. She advised me to ignore any other companies attempting to collect and asked for the phone number of XXXX XXXX XXXX so she could contact them directly. However, XXXX XXXX XXXX later confirmed that they never received any communication from her. I attempted to dispute the transactions with XXXX XXXX, but they stated they could not refund the payments because more than 60 days had passed. I have since received calls from another company named XXXX and XXXX, but they were Great Lakes Entities, which are both scam companies. There is still no record on my credit report showing that the debt has been paid, and the original creditor does not recognize Great Lakes Entities. I am requesting a full investigation into these companies and assistance in recovering the {$1400.00} that was paid under pretenses. \n\nThe Company I am reporting for : Great Lakes Entities XXXX XXXX XXXX, XXXX XXXX, XXXX, XXXX, XXXX XXXX, NY XXXX XXXX","date_sent_to_company":"2026-04-10T17:46:23.000Z","issue":"False statements or representation","sub_product":"Credit card debt","zip_code":"452XX","tags":"Servicemember","has_narrative":true,"complaint_id":"21135719","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Great Lakes Entities","date_received":"2026-04-10T17:02:04.000Z","state":"OH","company_public_response":null,"sub_issue":"Indicated you were committing crime by not paying debt"},"highlight":{"complaint_what_happened":["I am filing this complaint regarding what I believe to be a fraudulent debt collection scheme involving a company <em>identifying</em> itself as Great Lakes <em>Entities</em> and claiming to collect a debt for XXXX XXXX XXXX  I was contacted and told that if I did not immediately set up a payment arrangement, I could face XXXX of dollars in additional charges and potential consequences. Due to these threats and the pressure placed on me, I agreed to a payment plan."],"company":["Great Lakes <em>Entities</em>"]},"sort":[17.438763,"21135719"]},{"_index":"complaint-public-v1","_id":"16267041","_score":17.399734,"_source":{"product":"Debt collection","complaint_what_happened":"I am being pressured by a debt collection company using multiple names ( Great Lakes Entities, XXXX XXXX XXXX, Cornerstone Resolution Group ). They claim to be collecting on a XXXX XXXX  account. XXXX has confirmed directly to me that the account was closed in XXXX and deleted from their records. \n\nDespite this, the collectors are contacting me with threats of legal action, including supposed charges for breach of contract and intent to defraud a financial institution. \n\nThey also attempted to send me a XXXX promise to pay agreement via text message from a suspicious domain XXXX XXXX ), which is a parked domain with no legitimate company presence. I did not sign this document. \n\nIn a recorded phone call on XX/XX/XXXX, a representative named XXXX threatened that legal charges would be filed against me. Coupled with the urgency to pay immediately from the first call, this a clear pressure tactic and potential violation of the Fair Debt Collection Practices Act ( FDCPA ). \n\nThey claimed that this old debt is enforceable based on an authorized payment in XXXX. Even if that were true, I live in XXXX, where the statute of limitations for this type of debt is XXXX  years. \n\nIn the first phone conversation, the collector alternately described the debt as belonging to XXXX and as a XXXX XXXX, which is inconsistent and misleading.","date_sent_to_company":"2025-09-30T17:55:32.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Credit card debt","zip_code":"240XX","tags":null,"has_narrative":true,"complaint_id":"16267041","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Great Lakes Entities","date_received":"2025-09-30T17:11:37.000Z","state":"VA","company_public_response":null,"sub_issue":"Threatened to sue you for very old debt"},"highlight":{"complaint_what_happened":["I am being pressured by a debt collection company using multiple names ( Great Lakes <em>Entities</em>, XXXX XXXX XXXX, Cornerstone Resolution Group ). They claim to be collecting on a XXXX XXXX  account. XXXX has confirmed directly to me that the account was closed in XXXX and deleted from their records. \n\nDespite this, the collectors are contacting me with threats of legal action, including supposed charges for breach of contract and intent to defraud a financial institution."],"company":["Great Lakes <em>Entities</em>"]},"sort":[17.399734,"16267041"]},{"_index":"complaint-public-v1","_id":"3013199","_score":17.06547,"_source":{"product":"Debt collection","complaint_what_happened":"XXXXXXXX XXXX XXXX ordered the Trustee ( XXXX XXXX ) to illegally foreclose on my property and now they refuse to provide information to identify which entities the monies where distributed to with my equity. There are clear fraudulent activities taking place with total lack of transparency and accountability on XXXX 's part. \n\nOn multiple complaints I requested for simple identification of the entities that had beneficial interest and to whom the funds were disbursed to. The response and answer clearly indicates that XXXX is hiding critical information and committing fraud. \n\nTheir response is as follows : \" Please be advised, when there is a foreclosure on a property, there is no HUD information provided. That document is only provided when there is a sale or short-sale of a property. Regarding the names of the entities that funds were disbursed to, since this was after the property was foreclosed upon, you no longer had interest in the property, and XXXX is not required to provide that information to you. '' Apparently they're continuing to charge to the account long after the property foreclosed according to XXXX 's provided internal report and records.","date_sent_to_company":"2018-09-07T18:18:10.000Z","issue":"Attempts to collect debt not owed","sub_product":"Mortgage debt","zip_code":"92614","tags":null,"has_narrative":true,"complaint_id":"3013199","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2018-09-07T18:18:07.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt was already discharged in bankruptcy and is no longer owed"},"highlight":{"complaint_what_happened":["XXXXXXXX XXXX XXXX ordered the Trustee ( XXXX XXXX ) to illegally foreclose on my property and now they refuse to provide information to <em>identify</em> which <em>entities</em> the monies where distributed to with my equity. There are clear fraudulent activities taking place with total lack of transparency and accountability on XXXX 's part. \n\nOn multiple complaints I requested for simple identification of the <em>entities</em> that had beneficial interest and to whom the <em>funds</em> were disbursed to."]},"sort":[17.06547,"3013199"]},{"_index":"complaint-public-v1","_id":"3013104","_score":17.06547,"_source":{"product":"Debt collection","complaint_what_happened":"Shellpoint Mortgage Servicing ordered the Trustee ( XXXX XXXX ) to illegally foreclose on my property and now they refuse to provide information to identify which entities the monies where distributed to with my equity. There are clear fraudulent activities taking place with total lack of transparency and accountability on Shellpoint 's part. \n\nOn multiple complaints I requested for simple identification of the entities that had beneficial interest and to whom the funds were disbursed to. The response and answer clearly indicates that Shellpoint is hiding critical information and committing fraud. \n\nTheir response is as follows : \" Please be advised, when there is a foreclosure on a property, there is no HUD information provided. That document is only provided when there is a sale or short-sale of a property. Regarding the names of the entities that funds were disbursed to, since this was after the property was foreclosed upon, you no longer had interest in the property, and Shellpoint is not required to provide that information to you. '' Apparently they're continuing to charge to the account long after the property foreclosed according to Shellpoint 's provided internal report and records.","date_sent_to_company":"2018-09-07T18:18:04.000Z","issue":"Attempts to collect debt not owed","sub_product":"Mortgage debt","zip_code":"92614","tags":null,"has_narrative":true,"complaint_id":"3013104","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Shellpoint Partners, LLC","date_received":"2018-09-07T17:33:15.000Z","state":"CA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Debt was already discharged in bankruptcy and is no longer owed"},"highlight":{"complaint_what_happened":["Shellpoint Mortgage Servicing ordered the Trustee ( XXXX XXXX ) to illegally foreclose on my property and now they refuse to provide information to <em>identify</em> which <em>entities</em> the monies where distributed to with my equity. There are clear fraudulent activities taking place with total lack of transparency and accountability on Shellpoint 's part. \n\nOn multiple complaints I requested for simple identification of the <em>entities</em> that had beneficial interest and to whom the <em>funds</em> were disbursed to."]},"sort":[17.06547,"3013104"]},{"_index":"complaint-public-v1","_id":"11035347","_score":16.84859,"_source":{"product":"Debt collection","complaint_what_happened":"I HAVE ASKED GREAT LAKES entities TO STOP CALLING ME EARLY MORNING BEFORE XXXX XXXX XXXX XXXX AND AFTER XXXXXXXX XXXX. i RECEIVE AS MUCH AS 10 CALLS A DAY.THE REPRESENTATIVE XXXX XXXX THREATENS ME AND IS BVERY ABUSIVE TO ME AS i HAVE EXPLAINED SEVERAL TIMES I AM UNDERGOING XXXX FOR XXXX XXXX AND SHE CALLS REPEADTLEY WHILE i AM UNDERGOING XXXX AND LEAVES HARSH THREATNING MESSAGES IF i DONT ANSWER.","date_sent_to_company":"2024-12-05T16:06:57.000Z","issue":"Communication tactics","sub_product":"I do not know","zip_code":"21227","tags":null,"has_narrative":true,"complaint_id":"11035347","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Great Lakes Entities","date_received":"2024-12-05T15:56:57.000Z","state":"MD","company_public_response":null,"sub_issue":"You told them to stop contacting you, but they keep trying"},"highlight":{"complaint_what_happened":["I HAVE ASKED GREAT LAKES <em>entities</em> TO STOP CALLING ME EARLY MORNING BEFORE XXXX XXXX XXXX XXXX AND AFTER XXXXXXXX XXXX. i RECEIVE AS MUCH AS 10 CALLS A DAY.THE REPRESENTATIVE XXXX XXXX THREATENS ME AND IS BVERY ABUSIVE TO ME AS i HAVE EXPLAINED SEVERAL TIMES I AM UNDERGOING XXXX FOR XXXX XXXX AND SHE CALLS REPEADTLEY WHILE i AM UNDERGOING XXXX AND LEAVES HARSH THREATNING MESSAGES IF i DONT ANSWER."],"company":["Great Lakes <em>Entities</em>"]},"sort":[16.84859,"11035347"]},{"_index":"complaint-public-v1","_id":"1448743","_score":16.58791,"_source":{"product":"Bank account or service","complaint_what_happened":"1. The bank has discriminated against me, in the handling of my account ; a XXXX veteran and minority. \n2. The bank has refused to provide account information, which they are required by law. \n3. The bank has completed illegal, unauthorized credit and/or consumer reporting investigations. \n4. The bank has refused to follow the guidelines regarding consumer card purchases and protection from unauthorized charges. \n5. The bank refuses to fulfill it 's legally required obligation of appropriately investigating and returning the funds from unauthorized card transactions. \n6. The bank has refused to provide the contact information for their legal department or compliance department for reporting account handling issues or service of legal process. \n7. The bank has taken retaliatory action against my consumer account, for accurately reporting account handling compliance complaints. \n8. The bank has refused access to my funds without explanation or reasonable notice. \n9. The bank has refused to accurately identify who is the actual banking entity ; there are seemingly three different banks, however, which bank is actually the custodian of the account is unclear. It appears as though a corporate, non-banking entity is conducting banking operations ; whether or not this subsidiary banking relationship is legally authorized is unable to be determined at this point, because the bank is refusing to provide the information necessary to actually identify the responsible banking authority. \n10. Overall, the bank has shown a pattern of unresponsiveness, lack of transparency, unethical business practices, and poor customer service ill-befitting an organization responsible for consumers ' deposits.","date_sent_to_company":"2015-07-02T18:04:13.000Z","issue":"Account opening, closing, or management","sub_product":"Checking account","zip_code":"90746","tags":"Servicemember","has_narrative":true,"complaint_id":"1448743","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BBVA FINANCIAL CORPORATION","date_received":"2015-07-02T18:04:12.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["The bank has refused access to my <em>funds</em> without explanation or reasonable notice. \n9. The bank has refused to accurately <em>identify</em> who is the actual banking <em>entity</em> ; there are seemingly three different banks, however, which bank is actually the custodian of the account is unclear."]},"sort":[16.58791,"1448743"]},{"_index":"complaint-public-v1","_id":"17328905","_score":16.384092,"_source":{"product":"Checking or savings account","complaint_what_happened":"In XX/XX/year> I submitted a valid court-issued Writ of Execution to the XXXX XXXX XXXX to levy the business checking account of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ). This levy was based on a final judgment entered in case XXXX and docketed in district court under file number XXXX. I paid all required levy fees. The Sheriff served the Writ on Wells Fargo according to Minnesota Statute 550.135. \n\nUnder state and federal garnishment rules, Wells Fargo is required to identify the debtors accounts using its internal KYC records, FEIN information already on file for the entity, and the Minnesota Secretary of State business registry. The creditor is not required to provide an EIN for a levy. \n\nInstead of performing the required search, Wells Fargo placed the burden on me and refused to confirm or deny whether the debtors bank account existed. Over several weeks I received multiple voicemails from Wells Fargo employees that clearly show the bank did not know how to process a levy. They repeatedly asked me to provide the debtors FEIN, to clarify whether XXXX XXXX was part of the corporate name, and to explain the difference between the DBA and the legal entity. They stated they were confused about the corporate name and could not locate the debtor. These requests are improper. Banks can not shift statutory duties onto a judgment creditor. \n\nThe bank had all identifiers. The Writ listed both the legal entity ( XXXX XXXX XXXX ) and the XXXX ( XXXX XXXX XXXX XXXX ). The FEIN and Minnesota XXXX File Number match the business. A XXXX can not open a bank account. All accounts are held under the underlying legal entity. Wells Fargo had full ability to identify the debtor but did not perform the required garnishee search or issue the required garnishee disclosure. \n\nBecause of this, the levy stalled for more than a month. The Sheriffs Office attempted to move it forward, but Wells Fargo never completed its duties. To this day I have not received a garnishee disclosure, a confirmation of funds, nor a denial that any account exists. This failure has blocked the enforcement of a valid court judgment and caused financial harm. \n\nThe attachments I am including show the timeline and the evidence of Wells Fargos mishandling : 1. Three Wells Fargo and Sheriffs Office voicemails where bank representatives ask me to identify the debtor, request the EIN, and question whether New Hope is part of the business name.\n\n2. My original Sheriff levy instruction form showing all required identifiers and fees paid.\n\n3. The USPS money order receipts showing payment of the levy deposits. \nXXXX. The District Court Writ of Execution in case XXXX. \nXXXX. The judgment documents in case XXXX establishing the debtor and judgment amount. \nXXXX. My written email clarification sent to Wells Fargo explaining the Secretary of State system, the single-entity rule, and why the banks requests were improper. \n\nAll of these documents confirm Wells Fargo had every piece of information required to comply with the levy but failed to perform the mandatory search. \n\nThis complaint is about Wells Fargos failure to process a legal levy, failure to follow Minnesota Statute 550.135, failure to issue the garnishee disclosure, failure to perform required entity identification using its own internal KYC data, and failure to follow federal garnishment compliance rules. \n\nI consent to publication of this narrative.","date_sent_to_company":"2025-11-18T18:00:14.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"55408","tags":null,"has_narrative":true,"complaint_id":"17328905","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2025-11-18T17:29:04.000Z","state":"MN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["The bank had all <em>identifiers</em>. The Writ listed both the legal <em>entity</em> ( XXXX XXXX XXXX ) and the XXXX ( XXXX XXXX XXXX XXXX ). The FEIN and Minnesota XXXX File Number match the business. A XXXX can not <em>open</em> a bank account. All accounts are held under the underlying legal <em>entity</em>. Wells Fargo had full ability to <em>identify</em> the debtor but did not perform the <em>required</em> garnishee search or issue the <em>required</em> garnishee disclosure. \n\nBecause of this, the levy stalled for more than a month."]},"sort":[16.384092,"17328905"]},{"_index":"complaint-public-v1","_id":"21057964","_score":16.25031,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Subject : Missing Balance Transfer Funds Formal Explanation To Whom It May Concern, I am writing to formally document an issue regarding a balance transfer that was initiated on my account, which has not been received as expected. \n\nOn or around XX/XX/year>, I requested a balance transfer in the amount of {$8500.00} from my Bank of America credit card account to my personal checking account at XXXX XXXX. \n\nAfter waiting approximately 10 days without receiving the funds, I contacted Bank of America for clarification. During this inquiry, I was informed that the transfer had been processed ; however, the funds were reportedly sent to an entity identified as XXXX  ( or XXXX XXXX  XXXX ), rather than being deposited into my XXXX checking account as requested. \n\nI would like to clearly state that : I do not have any mortgage, loan, or account with XXXX or any related entity. \nI did not authorize or request for the funds to be sent to this third party. \nThe intended destination for the transfer was my personal checking account. \n\nFollowing this discovery, I have taken the following actions : 1. Contacted Bank of America to report the issue and request a trace on the transferred funds.\n\n2. Requested clarification regarding how and why the funds were redirected to an unknown entity.\n\n3. Began efforts to identify and contact the receiving entity ( XXXX  ) to determine whether the funds can be located and returned. \n\nAs of today, the funds in the amount of {$8500.00} remain unaccounted for, and I am seeking immediate resolution, including a full investigation and recovery of the transferred amount. \n\nThis situation has caused significant financial inconvenience, and I respectfully request urgent attention to resolve this matter as quickly as possible. \n\nPlease provide written confirmation of receipt of this letter, along with updates regarding the status of the investigation. \n\nSincerely,","date_sent_to_company":"2026-04-08T17:30:45.000Z","issue":"Money was not available when promised","sub_product":"Domestic (US) money transfer","zip_code":"77096","tags":null,"has_narrative":true,"complaint_id":"21057964","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2026-04-08T17:04:05.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["After waiting approximately 10 days without receiving the <em>funds</em>, I contacted Bank of America for clarification. During this inquiry, I was informed that the transfer had been processed ; however, the <em>funds</em> were reportedly sent to an <em>entity</em> <em>identified</em> as XXXX  ( or XXXX XXXX  XXXX ), rather than being deposited into my XXXX checking account as requested. \n\nI would like to clearly state that : I do not have any mortgage, loan, or account with XXXX or any related <em>entity</em>."]},"sort":[16.25031,"21057964"]},{"_index":"complaint-public-v1","_id":"3024125","_score":16.074171,"_source":{"product":"Debt collection","complaint_what_happened":"XXXX XXXX XXXXXXXX ordered the Trustee ( XXXX XXXX ) to illegally and tactfully foreclose on my property on XX/XX/2018 and now they refuse to provide information to identify which entities the monies where distributed to with my equity. There are clear fraudulent activities taking place with total lack of transparency and accountability on XXXX 's part. On multiple complaints, I have requested for simple identification of the entities that had beneficial interest and to whom the funds were disbursed to. The responses and answers clearly indicates that XXXXXXXX XXXX XXXXXXXX is hiding critical information and committing FRAUD. \n\nTheir response is as follows.. \n\nFirst response : \" It's a Conventional loan. '' Second Response : \" Please be advised, when there is a foreclosure on a property, there is no HUD information provided. That document is only provided when there is a sale or short-sale of a property. Regarding the names of the entities that funds were disbursed to, since this was after the property was foreclosed upon, you no longer had interest in the property, and XXXX is not required to provide that information to you. '' Third Response : \" XXXX  is not required to provide any information to you once the property was foreclosed and you are no longer responsible for the loan. No further information will be provided. '' Important note : The Federal Court filing of Trustee for the Certificate-Holders of XXXX , XXXX, Alternative Loan Trust XXXX, Mortgage Pass-Through Certificates, Series XXXX ; IS NOT the correct Certificate number that was filed with the Federal Court. The true and correct Certificate is XXXX Mortgage Pass-ThroughTrust Series XXXX. If XXXX   continues to refuse to provide the basic recipient information of the funds disbursed, I respectfully request that CFPB opens a Level II investigation on this complaint.","date_sent_to_company":"2018-09-19T23:00:12.000Z","issue":"False statements or representation","sub_product":"Mortgage debt","zip_code":"92614","tags":null,"has_narrative":true,"complaint_id":"3024125","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2018-09-19T23:00:10.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["If XXXX   continues to refuse to provide the basic recipient information of the <em>funds</em> disbursed, I respectfully request that CFPB <em>opens</em> a Level II investigation on this complaint."]},"sort":[16.074171,"3024125"]},{"_index":"complaint-public-v1","_id":"19234544","_score":15.754063,"_source":{"product":"Checking or savings account","complaint_what_happened":"CFPB FOLLOW-UP COMPLAINT WRONGFUL LEVY AND RELEASE OF NON-DEBTOR FUNDS Wells Fargo Banks response to my prior CFPB complaint is materially deficient and misstates both the facts and the law governing levy execution. \n\nThere is no dispute that the writ of execution was properly issued by the court and properly served by the XXXX Department. The XXXX has confirmed that the court documents are correct as written. The error occurred exclusively within Wells Fargos XXXX XXXX XXXX and approval process. \n\nWells Fargo levied and released funds from a bank account belonging to a non-judgment debtor, based solely on a similar business name and shared address, without verifying the correct legal entity or XXXX. The levied account belongs to a separate corporation, with a distinct legal name, separate XXXX, and separate ownership. That entity is not named in the writ, has no legal liability, and has no association with the judgment debtors other than address similarity. \n\nWells Fargo had sole possession of, and exclusive access to, the information required to prevent this error, including : The accounts legal entity name The accounts XXXX XXXX and authorized signer records Those records conclusively establish that the account does not belong to any judgment debtor. Despite this, Wells Fargo approved the levy and released funds from the non-debtor account. \n\nAfter being placed on notice of the mistaken identity and entity mismatch, Wells Fargo refused to correct the error and instead improperly directed me to the levying attorney and the XXXX Department. This is a misrepresentation of levy responsibility. The XXXX does not determine account ownership and can not issue a letter of error when a writ is valid. Account ownership verification is the banks duty, and the banks duty alone. \n\nXXXX XXXX position effectively admits that it relied on name similarity and address, rather than legal entity and XXXX XXXX, when approving the levy. That failure constitutes a wrongful levy, negligent execution of a legal order, and improper release of third-party funds. \n\nWells Fargo has not denied that the entities are separate, has not explained why XXXX verification was not performed, and has not justified releasing funds from an account not named in the writ. Its response fails to address the core violation and instead attempts to shift liability away from the bank. \n\nSpecific Violations and Failures Executed and approved a levy against a non-judgment debtor account Released funds without verifying legal entity ownership or XXXX Relied on name similarity and address rather than corporate identity Ignored notice of mistaken levy and failed to mitigate damages Misrepresented the role of the XXXX Department to avoid responsibility If Wells Fargo disputes any document attached, it must identify which document and what specific fact it contends is incorrect.","date_sent_to_company":"2026-02-04T08:14:27.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"92882","tags":null,"has_narrative":true,"complaint_id":"19234544","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-02-04T07:34:48.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["Wells Fargo had sole possession of, and exclusive access to, the information <em>required</em> to prevent this error, including : The accounts legal <em>entity</em> name The accounts XXXX XXXX and authorized signer records Those records conclusively establish that the account does not belong to any judgment debtor. Despite this, Wells Fargo approved the levy and released <em>funds</em> from the non-debtor account."]},"sort":[15.754063,"19234544"]},{"_index":"complaint-public-v1","_id":"9988495","_score":15.647673,"_source":{"product":"Credit card","complaint_what_happened":"Billing error 15 USC 1666b 16 XXXX  XXXX and accounting on remittance on interest coupon dividends on my securities certificate of indebtedness Open-End Credit Account : XXXX XXXX public law 73-10 Full faith and credit I maintain an open-end credit account with Bank of America, account number Finance Charges and Credit Indebtedness : It has come to my attention that BOA has not credited my account with dividends derived from treasury coupons via the ETF Act . These funds, which should have been applied to my account to offset finance charges and reduce overall credit indebtedness, have not been properly credited. 1099 Forms : Additionally, Bank of America has failed to provide me with all copies of Form 1099 for both past and present transactions. These forms are essential for tax reporting purposes and must be furnished promptly as they are considered income. Timely Payment and ETF Act Compliance : Under the Electronic Funds Transfer ( ETF ) Act and the Truth in Lending Act, payments made via treasury coupons should be applied promptly and accurately to my account. The finance charges applied to my account appear to be in violation of these regulations, as they are not required under an open-end credit customer credit plan. Certificates of Indebtedness : There has been no transparent communication or presentation of documents regarding the handling of my certificates of indebtedness securities. This lack of disclosure and clarity raises serious concerns about the management and reporting of my financial activities.","date_sent_to_company":"2024-09-03T02:41:17.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"100XX","tags":null,"has_narrative":true,"complaint_id":"9988495","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2024-09-03T02:32:05.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Delay in processing application"},"highlight":{"complaint_what_happened":["Timely Payment and ETF Act Compliance : Under the Electronic <em>Funds</em> Transfer ( ETF ) Act and the Truth in Lending Act, payments made via treasury coupons should be applied promptly and accurately to my account. The finance charges applied to my account appear to be in violation of these regulations, as they are not <em>required</em> under an <em>open-end</em> credit customer credit plan."]},"sort":[15.647673,"9988495"]},{"_index":"complaint-public-v1","_id":"9988342","_score":15.647673,"_source":{"product":"Checking or savings account","complaint_what_happened":"Billing error 15 USC 1666b 16 car 433.1 and accounting on remittance on interest coupon dividends on my securities certificate of indebtedness Open-End Credit Account : I maintain an open-end credit account with Capital One Bank, account number Finance Charges and Credit Indebtedness : It has come to my attention that Capital One Bank has not credited my account with dividends derived from treasury coupons via the XXXX Act. These funds, which should have been applied to my account to offset finance charges and reduce overall credit indebtedness, have not been properly credited. XXXX Forms : Additionally, Bank XXXX XXXX has failed to provide me with all copies of Form XXXX for both past and present transactions. These forms are essential for tax reporting purposes and must be furnished promptly as they are considered income. Timely Payment and ETF Act Compliance : Under the Electronic Funds Transfer ( ETF ) Act and the Truth in Lending Act, payments made via treasury coupons should be applied promptly and accurately to my account. The finance charges applied to my account appear to be in violation of these regulations, as they are not required under an open-end credit customer credit plan. Certificates of Indebtedness : There has been no transparent communication or presentation of documents regarding the handling of my certificates of indebtedness securities. This lack of disclosure and clarity raises serious concerns about the management and reporting of my financial activities.","date_sent_to_company":"2024-09-03T02:54:33.000Z","issue":"Closing an account","sub_product":"CD (Certificate of Deposit)","zip_code":"100XX","tags":null,"has_narrative":true,"complaint_id":"9988342","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2024-09-03T02:45:36.000Z","state":"NY","company_public_response":null,"sub_issue":"Company closed your account"},"highlight":{"complaint_what_happened":["Timely Payment and ETF Act Compliance : Under the Electronic <em>Funds</em> Transfer ( ETF ) Act and the Truth in Lending Act, payments made via treasury coupons should be applied promptly and accurately to my account. The finance charges applied to my account appear to be in violation of these regulations, as they are not <em>required</em> under an <em>open-end</em> credit customer credit plan."]},"sort":[15.647673,"9988342"]},{"_index":"complaint-public-v1","_id":"9728042","_score":15.597283,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Billing error 15 USC 1666b XXXX car XXXX and accounting on remittance on interest coupon dividends on my securities certificate of indebtedness Open-End Credit Account : I maintain an open-end credit account with Bank of America, account number Finance Charges and Credit Indebtedness : It has come to my attention that XXXX XXXX has not credited my account with dividends derived from treasury coupons via the ETF Act. These funds, which should have been applied to my account to offset finance charges and reduce overall credit indebtedness, have not been properly credited. \nXXXX Forms : Additionally, Bank of America has failed to provide me with all copies of Form 1099 for both past and present transactions. These forms are essential for tax reporting purposes and must be furnished promptly as they are considered income. \nTimely Payment and ETF Act Compliance : Under the Electronic Funds Transfer ( ETF ) Act and the Truth in Lending Act, payments made via treasury coupons should be applied promptly and accurately to my account. The finance charges applied to my account appear to be in violation of these regulations, as they are not required under an open-end credit customer credit plan. \nCertificates of Indebtedness : There has been no transparent communication or presentation of documents regarding the handling of my certificates of indebtedness securities. This lack of disclosure and clarity raises serious concerns about the management and reporting of my financial activities.","date_sent_to_company":"2024-08-13T17:29:22.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"100XX","tags":null,"has_narrative":true,"complaint_id":"9728042","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2024-08-06T15:37:51.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Timely Payment and ETF Act Compliance : Under the Electronic <em>Funds</em> Transfer ( ETF ) Act and the Truth in Lending Act, payments made via treasury coupons should be applied promptly and accurately to my account. The finance charges applied to my account appear to be in violation of these regulations, as they are not <em>required</em> under an <em>open-end</em> credit customer credit plan."]},"sort":[15.597283,"9728042"]},{"_index":"complaint-public-v1","_id":"9728040","_score":15.550059,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Billing error 15 USC 1666b 16 car 433.1 and accounting on remittance on interest coupon dividends on my securities certificate of indebtedness Open-End Credit Account : I maintain an open-end credit account with Bank of America, account number Finance Charges and Credit Indebtedness : It has come to my attention that XXXX XXXX has not credited my account with dividends derived from treasury coupons via the XXXX Act. These funds, which should have been applied to my account to offset finance charges and reduce overall credit indebtedness, have not been properly credited. \nXXXX Forms : Additionally, Bank of America has failed to provide me with all copies of Form XXXX for both past and present transactions. These forms are essential for tax reporting purposes and must be furnished promptly as they are considered income. \nTimely Payment and ETF Act Compliance : Under the Electronic Funds Transfer ( ETF ) Act and the Truth in Lending Act, payments made via treasury coupons should be applied promptly and accurately to my account. The finance charges applied to my account appear to be in violation of these regulations, as they are not required under an open-end credit customer credit plan. \nCertificates of Indebtedness : There has been no transparent communication or presentation of documents regarding the handling of my certificates of indebtedness securities. This lack of disclosure and clarity raises serious concerns about the management and reporting of my financial activities.","date_sent_to_company":"2024-08-14T14:21:08.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"100XX","tags":null,"has_narrative":true,"complaint_id":"9728040","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2024-08-06T15:37:51.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Timely Payment and ETF Act Compliance : Under the Electronic <em>Funds</em> Transfer ( ETF ) Act and the Truth in Lending Act, payments made via treasury coupons should be applied promptly and accurately to my account. The finance charges applied to my account appear to be in violation of these regulations, as they are not <em>required</em> under an <em>open-end</em> credit customer credit plan."]},"sort":[15.550059,"9728040"]},{"_index":"complaint-public-v1","_id":"9722221","_score":15.550059,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Billing error 15 USC 1666b 16 car 433.1 and accounting on remittance on interest coupon dividends on my securities certificate of indebtedness Open-End Credit Account : I maintain an open-end credit account with Bank of America, account number Finance Charges and Credit Indebtedness : It has come to my attention that XXXX XXXX has not credited my account with dividends derived from treasury coupons via the ETF Act. These funds, which should have been applied to my account to offset finance charges and reduce overall credit indebtedness, have not been properly credited. \n1099 Forms : Additionally, Bank of America has failed to provide me with all copies of Form 1099 for both past and present transactions. These forms are essential for tax reporting purposes and must be furnished promptly as they are considered income. \nTimely Payment and ETF Act Compliance : Under the Electronic Funds Transfer ( ETF ) Act and the Truth in Lending Act, payments made via treasury coupons should be applied promptly and accurately to my account. The finance charges applied to my account appear to be in violation of these regulations, as they are not required under an open-end credit customer credit plan. \nCertificates of Indebtedness : There has been no transparent communication or presentation of documents regarding the handling of my certificates of indebtedness securities. This lack of disclosure and clarity raises serious concerns about the management and reporting of my financial activities.","date_sent_to_company":"2024-08-06T15:37:43.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"100XX","tags":null,"has_narrative":true,"complaint_id":"9722221","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2024-08-06T15:14:57.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Timely Payment and ETF Act Compliance : Under the Electronic <em>Funds</em> Transfer ( ETF ) Act and the Truth in Lending Act, payments made via treasury coupons should be applied promptly and accurately to my account. The finance charges applied to my account appear to be in violation of these regulations, as they are not <em>required</em> under an <em>open-end</em> credit customer credit plan."]},"sort":[15.550059,"9722221"]},{"_index":"complaint-public-v1","_id":"18312950","_score":15.024015,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"My Cash App account was restricted/disabled, and I am unable to access or withdraw funds. Cash App support has stated that certain account features are XXXX but has refused to clearly confirm whether any of my funds are currently being held, reserved, frozen, or otherwise restricted. \n\nOn multiple occasions, I requested written confirmation of : Whether any funds are currently held The exact dollar amount ( if any ) Which legal entity has custody of the funds ( Cash App, Square, or Block, XXXX ) The reason category for any hold ( risk, compliance, dispute, or account closure ) The date the hold began and the policy authority for the restriction Despite these requests, Cash App has not provided a clear yes/no answer, has not disclosed any amounts, and has not identified the entity holding custody of any funds. Responses from support have been vague and non-specific. \n\nI am not disputing a transaction. I am requesting a formal accounting and written status of my funds and whether and when any funds XXXX be released. I am filing this complaint because I have been unable to obtain clear, complete information directly from Cash App.","date_sent_to_company":"2025-12-27T05:19:51.000Z","issue":"Managing, opening, or closing your mobile wallet account","sub_product":"Mobile or digital wallet","zip_code":"544XX","tags":null,"has_narrative":true,"complaint_id":"18312950","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2025-12-27T04:45:17.000Z","state":"WI","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["On multiple occasions, I requested written confirmation of : Whether any <em>funds</em> are currently held The exact dollar amount ( if any ) Which legal <em>entity</em> has custody of the <em>funds</em> ( Cash App, Square, or Block, XXXX ) The reason category for any hold ( risk, compliance, dispute, or account closure ) The date the hold began and the policy authority for the restriction Despite these requests, Cash App has not provided a clear yes/no answer, has not disclosed any amounts, and has not <em>identified</em> the <em>entity</em>"]},"sort":[15.024015,"18312950"]},{"_index":"complaint-public-v1","_id":"20282312","_score":14.955899,"_source":{"product":"Mortgage","complaint_what_happened":"This correspondence constitutes a Notice of Error under the Real Estate Settlement Procedures Act ( RESPA ), 12 U.S.C. 2605 and Regulation X, 12 C.F.R. 1024.35.\n\nBorrower asserts that an error occurred during transmission of servicing records from XXXX XXXX XXXX XXXX  to XXXX XXXX XXXX XXXX \nThe asserted error concerns failure to transmit complete loan servicing records relating to COVID-19 mortgage relief documentation. \n________________________________________ FACTUAL BASIS Borrower transmitted a written request to XXXX XXXX XXXX XXXX on XX/XX/year> requesting documentation relating to COVID-19 mortgage relief funds associated with this loan. \nBorrower spoke with a Mr. Cooper representative on XX/XX/year>. The representative stated that the servicing transfer file received from XXXX XXXX XXXX XXXX  did not contain documentation relating to COVID relief program records. \nThe representative stated that either : 1. XXXX XXXX did not transmit the records ; or 2. a third-party servicing vendor failed to transfer the records. \nBorrower reviewed the transaction history supplied by XXXX XXXX That history contains no entry showing disbursement, allocation, credit, or accounting treatment of any COVID relief funds by XXXX XXXX. \nThe absence of such entries indicates that relevant documentation may not have been transmitted or may not have been properly recorded in the servicing history. \nThis condition indicates a potential servicing transfer error under 12 C.F.R. 1024.35 ( b ) ( 10 ) relating to failure to transfer accurate loan information during servicing transfer. \nBorrower does not assert that borrower initiated an application for COVID-19 relief funds. \nThis Notice of Error concerns missing documentation and incomplete servicing transfer records. \n________________________________________ REQUIRED INVESTIGATION Pursuant to 12 C.F.R. 1024.35 ( d ) the servicer must conduct a reasonable investigation. \nBorrower requests investigation of the following issues : 1. Determine whether any COVID-19 relief program, advance, partial claim, loss-mitigation action, or third-party assistance was ever applied, credited, advanced, or recorded against this loan account by XXXX XXXX XXXX Mortgage or any successor servicer . \n2. If such action occurred, identify : program name transaction date amount servicing ledger entry location 3. Identify whether documentation relating to COVID relief programs was included in the servicing transfer packet transmitted from XXXX XXXX to XXXX XXXX \n4. Provide documentation identifying all materials included in the servicing transfer file received by XXXX XXXX.\n\n5. Identify any third-party vendor or servicing platform used to transmit or board the servicing file.\n\n6. Explain the absence of any accounting entry relating to COVID relief funds in the transaction history supplied to borrower. \n________________________________________ REQUIREMENT FOR COMPLETE RESPONSE HUD Partial Claim / COVID Advance Disclosure Clause HUD Partial Claim and COVID Relief Ledger Verification Servicer shall state affirmatively whether any HUD Partial Claim, COVID-19 advance, forbearance capitalization, or government-related loss mitigation transaction was ever created, booked, reserved, recorded, or transmitted within the servicing system, investor reporting system, loss-mitigation platform, or any related internal accounting system associated with this loan. \nIf any such entry exists or previously existed, servicer shall identify : the program name or assistance category, the transaction or booking date, the dollar amount associated with the transaction, the internal ledger or system in which the entry was recorded, and any documentation or authorization supporting the creation of the entry. \nIf servicer asserts that no such entry exists, servicer shall confirm that a review was conducted of all servicing, investor reporting, loss mitigation, and escrow systems used by both XXXX XXXX XXXX XXXX  and any successor servicer and shall provide a written statement describing the scope of that review. \nA response stating no records found or no error occurred is not sufficient without documentation demonstrating that a reasonable investigation was conducted. \nIf responsive records are missing from the servicing transfer file, the servicer must : identify the source of the missing records identify the entity responsible for maintaining those records document efforts undertaken to locate or reconstruct the records. \nFailure to transmit records during servicing transfer constitutes a potential servicing error under 12 C.F.R. 1024.35 ( b ) ( 10 ). \n________________________________________ RESPONSE REQUIREMENTS Under RESPA and Regulation X : Servicer must acknowledge receipt within 5 business days Servicer must complete investigation and respond within 30 business days, subject to lawful extension. \n________________________________________ DOCUMENT FORMAT Borrower requests that responsive materials be provided : in downloadable electronic format not encrypted in ADA-accessible format Borrower also requests a complete written response by certified mail. \n________________________________________ RESERVATION OF RIGHTS This Notice of Error is submitted pursuant to 12 U.S.C. 2605 and 12 C.F.R. 1024.35. \nBorrower reserves all rights and remedies available under federal and state law. Those rights include regulatory complaints, administrative remedies, and civil actions if the servicer fails to conduct a reasonable investigation or fails to correct any servicing error. \nSubmission of this notice does not waive any claim, defense, or right relating to servicing or ownership of the loan.","date_sent_to_company":"2026-03-15T18:42:15.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"FHA mortgage","zip_code":"080XX","tags":null,"has_narrative":true,"complaint_id":"20282312","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Rocket Mortgage, LLC","date_received":"2026-03-15T18:30:24.000Z","state":"NJ","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["If responsive records are missing from the servicing transfer file, the servicer must : <em>identify</em> the source of the missing records <em>identify</em> the <em>entity</em> responsible for maintaining those records document efforts undertaken to locate or reconstruct the records."]},"sort":[14.955899,"20282312"]},{"_index":"complaint-public-v1","_id":"18338121","_score":14.927863,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"CFPB Complaint Draft Request for Identification of Payoff Source XXXX XXXX XXXX XXXX XXXX XXXX, XXXX  XXXX Email : XXXX Phone : XXXX Date : XX/XX/XXXX Exeter Finance LLC XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXXXXXX XXXX XXXXXXXX Dear Exeter Finance Team, I am writing regarding the payoff of my XXXX XXXX XXXX, which you previously confirmed was paid in full on XX/XX/XXXX. I received a payoff letter from Exeter Finance stating that the account balance was satisfied on that date. However, the payoff letter did not identify the source of the payment. \n\nFor clarity, accuracy, and complete account records, I am formally requesting documentation that identifies who made the payoff payment received on XX/XX/XXXX, including confirmation that the payment was made by XXXX XXXX, the inventory lender for XXXX XXXX. \n\nDespite prior written communication, this specific information has not been disclosed. Because the identity of the payor is a material fact related to my vehicle transaction and loan history, I am submitting this request through the Consumer Financial Protection Bureau ( CFPB ) to ensure a complete, transparent, and documented response. \n\nPlease provide one or more of the following : A payment ledger or transaction history showing the XX/XX/XXXX payoff Written confirmation identifying the entity that remitted the payoff funds Any internal record reflecting receipt of funds from XXXX  XXXX  This request is for factual confirmation only and relates directly to the accuracy of my loan and payoff records. \n\nThank you for your prompt attention to this matter. I look forward to your response. \n\nSincerely, XXXX XXXX","date_sent_to_company":"2025-12-29T12:08:19.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"48504","tags":null,"has_narrative":true,"complaint_id":"18338121","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Exeter Finance, LLC.","date_received":"2025-12-29T12:03:48.000Z","state":"MI","company_public_response":null,"sub_issue":"Unable to receive car title or other problem after the loan is paid off"},"highlight":{"complaint_what_happened":["Please provide one or more of the following : A payment ledger or transaction history showing the XX/XX/XXXX payoff Written confirmation <em>identifying</em> the <em>entity</em> that remitted the payoff <em>funds</em> Any internal record reflecting receipt of <em>funds</em> from XXXX  XXXX  This request is for factual confirmation only and <em>relates</em> directly to the accuracy of my loan and payoff records. \n\nThank you for your prompt attention to this matter. I look forward to your response. \n\nSincerely, XXXX XXXX"],"issue":["Problems at the <em>end</em> of the loan or lease"]},"sort":[14.927863,"18338121"]},{"_index":"complaint-public-v1","_id":"20578954","_score":14.788623,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Gemini Trust Company , LLC ( NMLS # XXXX ) and Gemini XXXX, XXXX ( NMLS # XXXX ), as identified in the application ( Copyright 2025 Gemini XXXX XXXX, XXXX or its affiliates ), are the entities associated with my account and the entities that are preventing me from withdrawing or transferring my funds. I am a resident of XXXX, and my local bank has advised that it can not assist in recovering the funds as the transactions were authorized by me, but I had no idea that I wont be able to use my funds. Between XX/XX/XXXX and XX/XX/XXXX, I purchased approximately {$4400.00} worth of cryptocurrency through Gemini after being unable to use other platforms from XXXX. Gemini charged {$210.00} in fees on this amount. After funding my account, I attempted to withdraw funds as a precaution. I was instructed to initiate a bank transfer first, which I did. However, when I later requested a withdrawal, the platform did not request my banking details, charged a {$25.00} fee, and the transfer ultimately failed. The fee was not refunded. I then attempted to transfer my cryptocurrency to another platform but was required to complete multiple verification steps, all of which I successfully completed. Despite this, all withdrawal and transfer attempts continue to fail without explanation. I contacted customer support multiple times and provided all requested documentation, including identity verification. I received XXXX response stating the issue was under review, but no further updates. I have continued to follow up from XX/XX/XXXX through yesterday without receiving a resolution. As of now, I am unable to access or withdraw my funds, and no clear reason or timeline for resolution has been provided.","date_sent_to_company":"2026-03-25T14:36:56.000Z","issue":"Money was not available when promised","sub_product":"Virtual currency","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"20578954","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Winklevoss Exchange LLC","date_received":"2026-03-25T13:47:35.000Z","state":null,"company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Gemini Trust Company , LLC ( NMLS # XXXX ) and Gemini XXXX, XXXX ( NMLS # XXXX ), as <em>identified</em> in the application ( Copyright 2025 Gemini XXXX XXXX, XXXX or its affiliates ), are the <em>entities</em> associated with my account and the <em>entities</em> that are preventing me from withdrawing or transferring my <em>funds</em>."]},"sort":[14.788623,"20578954"]},{"_index":"complaint-public-v1","_id":"10565236","_score":14.469917,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"In accordance with the legal principle \" Notice to an agent is notice to a principal, and notice to a principal is notice to an agent, '' I am writing to you regarding a supposed transaction reported on my credit report provided by XXXX, XXXX, and XXXX, which has been incorrectly identified as a late payment on the account with the number XXXX for the month of XX/XX/year> I would like to bring to your attention the provisions in 15 U.S.C. 1681a - Definitions ; Rules of Construction : Exclusions. Except as provided in paragraph ( 3 ), the term \" consumer report '' does not include : ( i ) Reports that contain only information about transactions or experiences between the consumer and the entity that furnishes the report. \nGiven this, you do not have the legal right to report my transactions and experiences, as the law clearly states that this information is excluded from my credit reports. \nAdditionally, the only way a creditor can report a payment as late is in accordance with 15 U.S.C. 1666b - Timing of payments : Timing of payments. A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late unless the creditor has adopted reasonable procedures to ensure that each periodic statement, including the information required by Section 1637 ( b ), is sent or delivered to the consumer at least 21 days before the payment due date. \nFor any creditor to treat a payment as late, they must demonstrate that : The required information under 15 U.S.C. 1637 ( b ) was sent or delivered 21 days before the payment due date.","date_sent_to_company":"2024-10-24T16:17:47.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"33837","tags":null,"has_narrative":true,"complaint_id":"10565236","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2024-10-24T16:13:53.000Z","state":"FL","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["A creditor may not treat a payment on a credit card account under an <em>open-end</em> consumer credit plan as late unless the creditor has adopted reasonable procedures to ensure that each periodic statement, including the information <em>required</em> by Section 1637 ( b ), is sent or delivered to the consumer at least 21 days before the payment due date."]},"sort":[14.469917,"10565236"]},{"_index":"complaint-public-v1","_id":"8090889","_score":14.253124,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Lucky auto is a scam I did not get XXXX cents and a job gets me a car I had to pay down payment of XXXX  dollars first fraud they did second I have now purchased two vehicles from this lot the first they reported 5 ontime payments I have been paying ontime for now two separate purchases and the closed the account when I got on XXXX XXXX without updating almost 4 years worth of on time payments and also don't know the balance owed on credit. I need my credit I need them to report they are known to scam people if you can't help I may need to get a lawyer because they are taking advantage of people with bad credit! They lock you into a used car that is 3 to 4x as much as the car value so yeah please help!","date_sent_to_company":"2024-01-02T16:17:32.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"898XX","tags":null,"has_narrative":true,"complaint_id":"8090889","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Titanium Funds","date_received":"2024-01-02T16:17:30.000Z","state":"NV","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Account information incorrect"},"highlight":{"company":["Titanium <em>Funds</em>"]},"sort":[14.253124,"8090889"]},{"_index":"complaint-public-v1","_id":"8004366","_score":14.253124,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"Mislead by the sales person and the advertisement on the wall about an additional fee that would cover insurance, this turned out to be untrue and the vehicle was impounded for no insurance. 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