{"took":385,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":52687,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"12384487","_score":19.981285,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"Bought the car XXXX XXXX XX/XX/year>- XXXX company went bankruptcy 8 months later. \n\n- Issues : Not able to get XXXX software updates for recalls No manufacturers for spare parts Car will randomly turn off due to unannounced XXXX XXXX  that is causing my car to malfunction and not work as intended. \nSensors get water into them and now do not work. \n\nChase has not reached out to take this car back per the XXXX XXXX am still paying on a car that classifies as a lemon law but no one will take it back.","date_sent_to_company":"2025-03-08T12:51:14.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"21771","tags":"Servicemember","has_narrative":true,"complaint_id":"12384487","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-03-08T12:32:27.000Z","state":"MD","company_public_response":null,"sub_issue":"Problem while selling or giving up the vehicle"},"highlight":{"complaint_what_happened":["- Issues : Not able to get XXXX software updates for <em>recalls</em> No manufacturers for spare parts Car will randomly turn off due to unannounced XXXX XXXX  that is causing my car to malfunction and not work as intended. \n<em>Sensors</em> get water into them and now do not work. \n\nChase has not reached out to take this car back per the XXXX XXXX am still paying on a car that classifies as a lemon law but no one will take it back."]},"sort":[19.981285,"12384487"]},{"_index":"complaint-public-v1","_id":"3726029","_score":17.970013,"_source":{"product":"Debt collection","complaint_what_happened":"the vehicle previously purchased was an XXXX XXXX  XXXX that was identified as a lemon vehicle!! took the vehicle over to XXXX XXXX to repair the engine sensor code, that kept coming on on the XXXX, XXXX, and the XXXX of each month the vehicle would shut down for no reason? until, later it was discovered that gps locator device was installed from an previous owner who had defaulted on vehicle before my purchase. i went back to auto dealer to explain why this information was not disclosed ; and i verbally abused and insulted too the point were the gentleman threaten to have me removed from the premises and i needed to take the vehicle over to XXXX XXXX XXXX which has since changed names from the original complaint submitted XXXX ago. this, blemish is still on my credit report negatively, which is a lie ; the vehicle was turnovered as granted by a federal judge from XXXX county ; which allowed me to walk away from vehicle with a loss for no credit would be given to either party as for the verdict which i agreed that the vehicle was also part of the massive recall on takeda airbags which also continue to trigger a faulty code warning for XXXX sensor and XXXX alert for bag indication on dash panel. the total value also was inflated by $ XXXX meaning the vehicle was only worth {$5000.00} according to XXXX  and this former company put on the credit report vehicle was repo when it was not!!! another white lie. and still put {$3700.00} on credit report negatively.","date_sent_to_company":"2020-07-01T10:56:23.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Auto debt","zip_code":"27834","tags":"Servicemember","has_narrative":true,"complaint_id":"3726029","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"United PanAm Financial Corp.","date_received":"2020-07-01T10:24:25.000Z","state":"NC","company_public_response":null,"sub_issue":"Threatened or suggested your credit would be damaged"},"highlight":{"complaint_what_happened":["took the vehicle over to XXXX XXXX to repair the engine <em>sensor</em> code, that kept coming on on the XXXX, XXXX, and the XXXX of each month the vehicle would shut down for no reason?"]},"sort":[17.970013,"3726029"]},{"_index":"complaint-public-v1","_id":"21572321","_score":17.746319,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XXXX XXXX XXXX I sent a payment of {$1400.00} through XXXX XXXX for a used vehicle that was materially misrepresented by the seller. The seller stated in the listing and in person that the vehicle needs nothing at all, had no problems, required no repairs, and that he was the only previous owner. I relied on these statements when making the purchase. \n\nImmediately after the transaction, the vehicle experienced serious mechanical issues and was not in the condition represented. After the sale, the seller changed his statements and admitted that the vehicle may need a new battery and had an oil sensor issue, contradicting his earlier claims.\n\nA VIN report further confirmed that the vehicle had undisclosed issues, including open recalls and that it was recently purchased from an auction site shortly before being sold to me ( approximately 8 days prior ). This contradicts the sellers representation of ownership and condition and indicates that material information was withheld at the time of sale. \n\nI attempted to resolve this matter directly with the seller and requested a refund. The seller refused, stated that he had already spent the money, attempted to redirect me to resell the vehicle instead, and ultimately blocked communication. I also made a good faith effort to return the vehicle, which was refused. \n\nI filed a dispute with my bank and submitted supporting documentation, including messages, photos, and VIN records confirming the misrepresentation. Despite this, my dispute was denied with the conclusion that there were no issues with the vehicle. This determination is inconsistent with the evidence provided. \n\nI was informed that a chargeback was initiated on XXXX XXXX XXXX  ; however, due to the banks denial, the chargeback was reversed, leaving me without a refund and with an unusable vehicle. \n\nThe handling of this dispute reflects a failure to properly evaluate the evidence submitted and a failure to provide a fair resolution in a case involving clear misrepresentation. \n\nAdditionally, after the purchase, I obtained a vehicle history report which confirmed that the vehicle had a prior accident on record involving reported damage. This information was not disclosed to me at any point before or during the sale. The seller explicitly stated that the vehicle was in perfect condition and needed nothing at all, which is inconsistent with the documented accident history. This further demonstrates that material information about the vehicles condition was withheld.","date_sent_to_company":"2026-04-24T17:14:54.000Z","issue":"Fraud or scam","sub_product":"Mobile or digital wallet","zip_code":"11226","tags":null,"has_narrative":true,"complaint_id":"21572321","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FinCo Services Inc DBA Current","date_received":"2026-04-24T16:55:16.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["After the sale, the seller changed his statements and admitted that the vehicle may need a new battery and had an oil <em>sensor</em> issue, contradicting his earlier claims.\n\nA VIN report further confirmed that the vehicle had undisclosed issues, including open <em>recalls</em> and that it was recently purchased from an auction site shortly before being sold to me ( approximately 8 days prior )."]},"sort":[17.746319,"21572321"]},{"_index":"complaint-public-v1","_id":"2700894","_score":17.602076,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I purchased a XXXX XXXX XXXX 2013 from XXXX XXXX dealership in XXXX ga little did I know they changed the agreement i.e. Or capital one because in the agreement it read 25 % interest as I was paying on time payments if XXXX a month I received a call about verifying my down payment and trade yes I gave them a trade a XXXX older model worth XXXX or more the XXXX was XXXX after there fees it went up XXXX or less paid it down to XXXX told them to pick it up the recalls on it got worse wind shield and sensor problems with engine light not going off ca n't get inspections!! It was a volunteer repo not a repossessed they got it listed as such incorrectly on my credit file and refuse to fix that part as well nor refinance or reduce the interest rate before I volunteered said come get it","date_sent_to_company":"2017-10-13T09:08:58.000Z","issue":"Struggling to pay your loan","sub_product":"Loan","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"2700894","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2017-10-13T08:57:30.000Z","state":"GA","company_public_response":null,"sub_issue":"Denied request to lower payments"},"highlight":{"complaint_what_happened":["Or capital one because in the agreement it read 25 % interest as I was paying on time payments if XXXX a month I received a call about verifying my down payment and trade yes I gave them a trade a XXXX older model worth XXXX or more the XXXX was XXXX after there fees it went up XXXX or less paid it down to XXXX told them to pick it up the <em>recalls</em> on it got worse wind shield and <em>sensor</em> problems with engine light not going off ca n't get inspections!!"]},"sort":[17.602076,"2700894"]},{"_index":"complaint-public-v1","_id":"9352725","_score":17.511303,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"XX/XX/XXXX : - Pre-Approval Application Completed - Verbally advised approval by local Honda Authorized Dealership - Verbally denied due to recall - Texts from sales person stating recall is the issue - Sales Rep in constant contact with Honda Financial to review this issue XX/XX/XXXX - verbally advised by XXXX XXXX XXXX is not taking any corrective measures XX/XX/XXXX - CFPB complaint being filed ( this form ) XX/XX/XXXX - Letter to Honda Financial/Legislatures of this issue - systemic issue with vehicle loans for many consumers - Honda Vehicle Defective - Recall can't be Resolved - Honda Financial won't issue loan because - Honda Service won't certify vehicle with outstanding recall. \n- Honda won't replace part to fix if not broken Letter to Honda : Honda Financial Services XXXX XXXX XXXX XXXX XXXX, PA XXXX I love my Honda so much that I purchased this vehicle after leasing it. However, I am very disappointed in Hondas Financial Services. I have applied for the promotional interest rate and have been denied an outstanding recall, which prevents my vehicle from being certified. \n\nBefore I get into the recall information, let me be clear : - I have excellent credit. I qualified, and there are no issues with that. \n- My vehicle is maintained well ; my husband is a XXXX XXXX for another CMA Brand, and I still buy Honda vehicles. \n\nIssue : Honda Financial will NOT approve a loan without an outstanding recall. \n- Open Recall See below - My vehicle is experiencing NO issues ; the XXXX is not impacted - I offered to have it replaced/fixed Honda doesnt allow this XXXX I carry full insurance and am required to when the vehicle is financed. \n- I have a history of maintaining the vehicle ; I don't believe that its my fault its not broken. \n- My vehicle is appropriate collateral for this car loan ECOA VIOLATION Honda Financial has violated the VA XXXX in XXXX XXXX, Truth in Lending Act, and Equal Credit Opportunity Act. I am being denied a loan for no reasonable reason or plainly stated : XXXX is denying creditworthiness based on collateral they deem doesnt qualify, but there is NO remedy to qualify, and the only entity to qualify is the affiliate corporation of the lending institute .\n\nIt is my understanding that this recall could be reclassified. If there is no issue, certification should be considered, or financing should be approved if the vehicle is in good working order. \n\nI am clearly being prejudiced against for having a working vehicle. I expect reconsideration of the loan qualification. \n\n\n\nXXXX XXXX https : XXXX XXXX In XX/XX/XXXX, XXXX recalled XXXX XXXX vehicles due to a defect that could cause the front passenger airbag to deploy unintentionally during a crash. The recall affects XXXX and XXXX models from XXXX to XXXX, including the Civic, Accord, CR-V, Fit, HR-V, Insight, Odyssey, Pilot, Passport, and Ridgeline. XXXX models affected include the XXXX, RDX, and TLX. \nThe issue is caused by a capacitor in the front passenger seat weight sensor 's printed circuit board that can crack and short circuit when exposed to humidity. This can prevent the sensor from suppressing the airbag as intended, increasing the risk of injury. \nHonda and XXXX dealerships can make repairs for free and provide a free loaner or rental vehicle if needed. You can check if your vehicle is affected by entering its XXXX VIN on the XXXX XXXX XXXX XXXX \n\nECOA Equal Credit Opportunity Act The Equal Credit Opportunity Act ( ECOA ) prohibits discrimination in any aspect of a credit transaction. It applies to any credit extension, including extensions to small businesses, corporations, partnerships, and trusts.","date_sent_to_company":"2024-06-26T15:40:41.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"229XX","tags":"Servicemember","has_narrative":true,"complaint_id":"9352725","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN HONDA FINANCE CORP","date_received":"2024-06-26T15:06:36.000Z","state":"VA","company_public_response":null,"sub_issue":"Credit denial"},"highlight":{"complaint_what_happened":["The <em>recall</em> affects XXXX and XXXX models from XXXX to XXXX, including the Civic, Accord, CR-<em>V</em>, Fit, HR-<em>V</em>, Insight, Odyssey, Pilot, Passport, and Ridgeline. XXXX models affected include the XXXX, RDX, and TLX. \nThe issue is caused by a capacitor in the front passenger seat weight <em>sensor</em> 's printed circuit board that can crack and short circuit when exposed to humidity. This can prevent the <em>sensor</em> from suppressing the airbag as intended, increasing the risk of injury."]},"sort":[17.511303,"9352725"]},{"_index":"complaint-public-v1","_id":"21573907","_score":17.449478,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XXXX XXXX XXXX  I sent a payment of {$1400.00} through XXXX XXXX for a used vehicle that was materially misrepresented by the seller. The seller stated in the listing and in person that the vehicle needs nothing at all, had no problems, required no repairs, and that he was the only previous owner. I relied on these statements when making the purchase. \n\nImmediately after the transaction, the vehicle experienced serious mechanical issues and was not in the condition represented. After the sale, the seller changed his statements and admitted that the vehicle may need a new battery and had an oil sensor issue, contradicting his earlier claims.\n\nA VIN report further confirmed that the vehicle had undisclosed issues, including open recalls and that it was recently purchased from an auction site shortly before being sold to me ( approximately 8 days prior ). This contradicts the sellers representation of ownership and condition and indicates that material information was withheld at the time of sale. \n\nI attempted to resolve this matter directly with the seller and requested a refund. The seller refused, stated that he had already spent the money, attempted to redirect me to resell the vehicle instead, and ultimately blocked communication. I also made a good faith effort to return the vehicle, which was refused. \n\nI filed a dispute with my bank and submitted supporting documentation, including messages, photos, and VIN records confirming the misrepresentation. Despite this, my dispute was denied with the conclusion that there were no issues with the vehicle. This determination is inconsistent with the evidence provided. \n\nI was informed that a chargeback was initiated on XXXX XXXX XXXX ; however, due to the banks denial, the chargeback was reversed, leaving me without a refund and with an unusable vehicle. \n\nThe handling of this dispute reflects a failure to properly evaluate the evidence submitted and a failure to provide a fair resolution in a case involving clear misrepresentation. \n\nAdditionally, after the purchase, I obtained a vehicle history report which confirmed that the vehicle had a prior accident on record involving reported damage. This information was not disclosed to me at any point before or during the sale. The seller explicitly stated that the vehicle was in perfect condition and needed nothing at all, which is inconsistent with the documented accident history. This further demonstrates that material information about the vehicles condition was withheld.","date_sent_to_company":"2026-04-24T17:57:29.000Z","issue":"Fraud or scam","sub_product":"Mobile or digital wallet","zip_code":"11226","tags":null,"has_narrative":true,"complaint_id":"21573907","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FinCo Services Inc DBA Current","date_received":"2026-04-24T17:52:04.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["After the sale, the seller changed his statements and admitted that the vehicle may need a new battery and had an oil <em>sensor</em> issue, contradicting his earlier claims.\n\nA VIN report further confirmed that the vehicle had undisclosed issues, including open <em>recalls</em> and that it was recently purchased from an auction site shortly before being sold to me ( approximately 8 days prior )."]},"sort":[17.449478,"21573907"]},{"_index":"complaint-public-v1","_id":"2095214","_score":17.166634,"_source":{"product":"Consumer Loan","complaint_what_happened":"Hello, I purchased a vehicle in 2014, which I was over charged for the actual worth of the vehicle. As a result the trade in value is double what it should be and I am in the whole about XXXX. The warranty I purchased says tat i purchased the vehicle for XXXX, but I actually traded in my deceased dads car, and also put down XXXX in cash. I would like a refund in the amount of XXXX. There is also a lot of minor problems I have experienced that were not disclosed to be at the time of purchase like the sway bar being lose, and the fuel sensor being bad. Something is wrong with the contract which has basically charged me more for the SUV than it is worth. This complaint also involves the dealership located off or XXXX XXXX at the XXXX Dealer.","date_sent_to_company":"2016-09-05T16:57:59.000Z","issue":"Managing the loan or lease","sub_product":"Vehicle loan","zip_code":"55125","tags":null,"has_narrative":true,"complaint_id":"2095214","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2016-09-05T16:57:58.000Z","state":"MN","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["There is also a lot of minor problems I have experienced that were not disclosed to be at the time of purchase like the sway bar being lose, and the fuel <em>sensor</em> being bad. Something is wrong with the contract which has basically charged me more for the SUV than it is worth. This complaint also <em>involves</em> the dealership located off or XXXX XXXX at the XXXX Dealer."]},"sort":[17.166634,"2095214"]},{"_index":"complaint-public-v1","_id":"3828818","_score":16.771927,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I bought a vehicle inXX/XX/2019 which was a XXXX  XXXX XXXX, within 1 month of me having the vehicle, my stabilizer bar busted, I brought my vehicle in for repair which they fixed. No more than 2-3 days later it busted again had to take it in for a 2nd time for that. My sensors in my car started to malfunction, come to find out there was a recall and I started hearing humming noises. I brought my car in for the sensor to be fixed and to check on the humming, they were unable to fix it and told me I had to come back, when they gave me my keys I unlocked my car and my entire radio came on, I asked them why is my car doing that now? They said it always has but it hasn't and I explained that to them. They had to take my car in the back again to \" be looked at '' finally returned and said they ruined my radio and needed to order me another one it will be ready when I bring my car back in for the sensor. I leave and notice the acceleration on my car is messed up, I immediately call them telling them the issue. They said it is ok, they will look at it next week. I explained to them I have a daughter and I now don't feel safe in my vehicle. They finally called to tell me that my new sensor came in but my radio hasn't. I brought the car back in to fix the sensor, my radio is still broken and most importantly my acceleration is still messed up. All they kept telling me is that if they cant find an issue at that time then I need to bring it back when it happens. I live 30 mins away from the dealership and I work Monday-Friday. I finally called corporate who was absolutely no help and I had the WORST customer service I've ever had in my life. I had an appointment for someone to come look at my car from corporate, due to COVID, they cancelled that appointment which I understood. Every few weeks they would make and cancel my appointments. I talked to 6-7 different people at corporate they don't care about their customers, they didn't care that I felt unsafe in a vehicle and that I have a young child. I asked them what they were going to do since they cant travel right now due to COVID. They told me to just wait, I explained my frustration, and how unsafe I felt in the car. I finally spoke to as she stated was the \" highest '' person in the company named XXXX, by far the nastiest person I have ever spoken to in customer service. I explained to her what was going on and asked her as a company if they were ok with allowing a mother and her daughter to be in an unsafe vehicle. And I asked her what are they going to do to accommodate me since they cant travel. She said I have to wait until they can travel but there is no telling when that was going to be. I went back to the dealership to trade in the vehicle, the sales manager and I spoke to XXXX, she was extremely rude to both of us. She told me that I have to deal directly with the dealership, I am wasting her time at this point and our conversations were getting no where. It was a constant circle with me. I tried telling her, all I am asking is for help to make this better, I was sold a lemon and I just want to be in a safe vehicle. She hung up on me and the sales manager.","date_sent_to_company":"2020-09-14T17:47:05.000Z","issue":"Problem with a company's investigation into an existing issue","sub_product":"Other personal consumer report","zip_code":"32807","tags":null,"has_narrative":true,"complaint_id":"3828818","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"NISSAN MOTOR ACCEPTANCE COMPANY LLC","date_received":"2020-09-03T16:44:03.000Z","state":"FL","company_public_response":null,"sub_issue":"Difficulty submitting a dispute or getting information about a dispute over the phone"},"highlight":{"complaint_what_happened":["My <em>sensors</em> in my car started to malfunction, come to find out there was a <em>recall</em> and I started hearing humming noises. I brought my car in for the <em>sensor</em> to be fixed and to check on the humming, they were unable to fix it and told me I had to come back, when they gave me my keys I unlocked my car and my entire radio came on, I asked them why is my car doing that now? They said it always has but it hasn't and I explained that to them."]},"sort":[16.771927,"3828818"]},{"_index":"complaint-public-v1","_id":"20703224","_score":16.338573,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I was in a major car accident I was T-boned coming out of a restaurant the car stalled out and dude was speeding. The car was totalled and pushed out the road and towed by the law because it wouldnt start. It is in a tow yard in XXXX VA everything should be in a police report. They was provided this when everything happened they still charged me and havent went to get vehicle I know this because I moved to XXXX and the sent a tow guy to my address now and the car isnt here I rode the bus to XXXX  and can provide proof. So why do all this when they know where the car is? Like I found out this car was under recall due to a transmission sensor and the company drove it with XXXX light on for XXXX to my house in XXXX to drop car off in XXXX. I only had the car since XXXX of that year so yeah XXXX months and it starts acting up brand new vehicle is what they claim. XXXX XXXXXXXX XXXX. This car almost killed me stalling out!","date_sent_to_company":"2026-03-27T02:15:51.000Z","issue":"Repossession","sub_product":"Lease","zip_code":"727XX","tags":null,"has_narrative":true,"complaint_id":"20703224","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SANTANDER HOLDINGS USA, INC.","date_received":"2026-03-27T01:59:15.000Z","state":"AR","company_public_response":null,"sub_issue":"Voluntary repossession"},"highlight":{"complaint_what_happened":["Like I found out this car was under <em>recall</em> due to a transmission <em>sensor</em> and the company drove it with XXXX light on for XXXX to my house in XXXX to drop car off in XXXX. I only had the car since XXXX of that year so yeah XXXX months and it starts acting up brand new vehicle is what they claim. XXXX XXXXXXXX XXXX. This car almost killed me stalling out!"]},"sort":[16.338573,"20703224"]},{"_index":"complaint-public-v1","_id":"3449227","_score":16.154755,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I purchased the vehicle on XX/XX/2019. The Dealership, The Salesman or The Service Department didnt disclose or put in writing that the crankshaft sensor was defected and faulty and needed repairs. XXXX XXXX XXXX didnt consider my Safety First. On XX/XX/2019 at XXXX miles the vehicle wont crank. It was cold and raining. I didnt drive the vehicle for a week. On XX/XX/2019 I drove the vehicle to church and when I got out of church the vehicle wont crank. I called the Dealership on XX/XX/2019 to inform them that the vehicle wont crank. The Dealership told me to bring it in. You brought the vehicle in on XX/XX/2019 around XXXX XXXX. I asked the Service Department what is the problem because my vehicle wont crank. The Service Department informed me that it was the crankshaft sensor. I asked the Salesman why didnt he disclose or put in writing that the crankshaft sensor was defected and faulty and needed to be repairs before I signed the contract. You sold me a vehicle without disclosing that information. And put my Safety at Risk because the vehicle wont crank and I was stranded. He said that he knew that the crankshaft sensor was defected and faulty and needed repairs. He said that he should have gave us a loaner car. But he never told us about it. I had to found out myself. I called Ally Financial on XXXX at XXXX to inform them about the crankshaft sensor issues and the loan. The representative ( XXXX ) told me that the Dealership has 3 options to give you. 1 ) Canceled the contract because of defect. 2 ) Substitution of Collaleral 3 ) Request for New Contract.","date_sent_to_company":"2019-11-24T11:58:59.000Z","issue":"Managing the loan or lease","sub_product":"Loan","zip_code":"77469","tags":null,"has_narrative":true,"complaint_id":"3449227","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ALLY FINANCIAL INC.","date_received":"2019-11-24T10:48:44.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with additional products or services purchased with the loan"},"highlight":{"complaint_what_happened":["The Service Department informed me that it was the crankshaft <em>sensor</em>. I asked the Salesman why didnt he disclose or put in writing that the crankshaft <em>sensor</em> was defected and faulty and needed to be repairs before I <em>signed</em> the contract. You sold me a vehicle without disclosing that information. And put my Safety at Risk because the vehicle wont crank and I was stranded. He said that he knew that the crankshaft <em>sensor</em> was defected and faulty and needed repairs."]},"sort":[16.154755,"3449227"]},{"_index":"complaint-public-v1","_id":"21574363","_score":15.976559,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"A fraud recall was initiated by XXXX XXXX  for my elderly Mother- XXXX XXXX on a wire sent to a Wells Fargo account on XXXX. Wells Fargo has not responded or confirmed receipt. This involves an elderly victim of financial exploitation. We are requesting confirmation that the recall was received and that the account has been reviewed. \nWe would like a response. \n\nthe transaction number is XXXX","date_sent_to_company":"2026-04-24T18:09:31.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"80016","tags":null,"has_narrative":true,"complaint_id":"21574363","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-04-24T18:03:01.000Z","state":"CO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["A fraud <em>recall</em> was initiated by XXXX XXXX  for my elderly Mother- XXXX XXXX on a wire sent to a Wells Fargo account on XXXX. Wells Fargo has not responded or confirmed receipt. This <em>involves</em> an elderly victim of financial exploitation. We are requesting confirmation that the <em>recall</em> was received and that the account has been reviewed. \nWe would like a response. \n\nthe transaction number is XXXX"]},"sort":[15.976559,"21574363"]},{"_index":"complaint-public-v1","_id":"8678166","_score":15.754904,"_source":{"product":"Debt collection","complaint_what_happened":"I had a 3 year contract with XXXX XXXX, the contract period was fulfilled XXXX. After the account was closed an additional two months of fees was billed. No new sensors or security measures were added to my home. The initial sensors were paid under the 3 year contract, no new materials were added. I had already started using a XXXX XXXX XXXX at the time of the additional charges. The charges added were around {$200.00}. I did not pay, I do not owe this company money. Zion Holdings took over the debt it is now showing as {$520.00} on my credit report. I do not owe this money.","date_sent_to_company":"2024-04-03T01:41:51.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"28540","tags":"Servicemember","has_narrative":true,"complaint_id":"8678166","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Zions Debt Holdings","date_received":"2024-04-03T01:15:21.000Z","state":"NC","company_public_response":"Company believes the complaint provided an opportunity to answer consumer's questions","sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["No new <em>sensors</em> or security measures were added to my home. The initial <em>sensors</em> were paid under the 3 year contract, no new materials were added. I had already started using a XXXX XXXX XXXX at the time of the additional charges. The charges added were around {$200.00}. I did not pay, I do not owe this company money. Zion Holdings took over the debt it is now showing as {$520.00} on my credit report. I do not owe this money."]},"sort":[15.754904,"8678166"]},{"_index":"complaint-public-v1","_id":"20970364","_score":15.598145,"_source":{"product":"Checking or savings account","complaint_what_happened":"RE : COMPLAINT AGAINST CAPITAL ONE FAILURE TO CONDUCT REASONABLE INVESTIGATION ( FCBA VIOLATION ) Statement of Fact : On XXXX XXXX I purchased what was prescribed as a medical device ( XXXX XXXX sensors ) from the XXXX XXXX in XXXX, AZ for {$190.00}. The pharmacy committed dispensing fraud by providing 10-day sensors while affixing a label that explicitly instructed : \" Change sensor every 15 days. I challenge this error at the pharmacy counter and was told by the pharmacist to leave the counter. I then disputed this charge with Capital One as \" Goods/Services not as described '' and \" Merchant Fraud. I provided Capital One with clear, photographic evidence of the 10-day sensors alongside the fraudulent 15-day label, as well as proof of my formal complaint to the Arizona State Board of Pharmacy .\n\nThe Dispute Failure : Capital One initially issued a credit but subsequently reversed it. When I requested the documentation they used to make this decision, they provided only a single page from XXXX proving the debit was processed at the store. \nCapital One completely failed to investigate the substance of the dispute. I am not claiming the transaction didn't happen ; I am claiming the merchant committed fraud and medical malpractice by mislabeling critical medical equipment. By ignoring my photographic evidence and the Pharmacy Board complaint in favor of a \" proof of swipe, Capital One has violated its obligation under the Fair Credit Billing Act to perform a \" reasonable investigation. Ultimately, Capital One failed their fiduciary responsibility to protect me from clear merchant fraud.","date_sent_to_company":"2026-04-06T13:25:46.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"333XX","tags":"Servicemember","has_narrative":true,"complaint_id":"20970364","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2026-04-06T13:03:40.000Z","state":"FL","company_public_response":null,"sub_issue":"Banking errors"},"highlight":{"complaint_what_happened":["RE : COMPLAINT AGAINST CAPITAL ONE FAILURE TO CONDUCT REASONABLE INVESTIGATION ( FCBA VIOLATION ) Statement of Fact : On XXXX XXXX I purchased what was prescribed as a medical device ( XXXX XXXX <em>sensors</em> ) from the XXXX XXXX in XXXX, AZ for {$190.00}. The pharmacy committed dispensing fraud by providing 10-day <em>sensors</em> while affixing a label that explicitly instructed : \" Change <em>sensor</em> every 15 days."]},"sort":[15.598145,"20970364"]},{"_index":"complaint-public-v1","_id":"11343818","_score":15.58474,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"XXXXXXXX XXXX XXXXXXXX, i went to America 's car mart. In XXXX, Georgia, where I bought a XXXX XXXXXXXX XXXX XXXXXXXX love the car. It was great. I drove it exactly XXXX year almost the place did not tell me that it had a recall on it, something that would a knock and sensor that need to be replaced. Let me know about the engine knocking in the pistons and sludge and the pistons through in the engine. A week and a 1/2 later after that happened, they come and repossessed a car. It was a buy here pay here. Place, I was only a week and a half late on my payment. Also informed them about the recall and how I wanted the car to be took into the XXXX place so that the engine could be replaced under warranty. But instead, they repossessed a car and they took the car and had the engine replaced, and then sold the car. Never sat down with me to try to work. Anything out or fix anything? And then they've got it on my credit report. As repossession, but I do not believe that the amount that they have on. My credit report is right and accurate. It shouldn't even be on my credit report because they never offered me a XXXX or any information into that car 's background when I did ask them for it. They told me they did not have to disclose that information. \n\nBut also, you too. And even no, after a week and a 1/2 being late on my payment before they took the car after that I lost my job but they wanted me to pay for the car when the car was in the shop if I couldn't work, I couldn't pay for the car but I knew I lost my. Job, despite all of that, five years on the job.","date_sent_to_company":"2025-01-01T19:24:14.000Z","issue":"Repossession","sub_product":"Loan","zip_code":"316XX","tags":null,"has_narrative":true,"complaint_id":"11343818","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Americas Car-Mart, Inc.","date_received":"2025-01-01T19:13:45.000Z","state":"GA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Loan balance remaining after the vehicle is repossessed and sold"},"highlight":{"complaint_what_happened":["I drove it exactly XXXX year almost the place did not tell me that it had a <em>recall</em> on it, something that would a knock and <em>sensor</em> that need to be replaced. Let me know about the engine knocking in the pistons and sludge and the pistons through in the engine. A week and a 1/2 later after that happened, they come and repossessed a car. It was a buy here pay here. Place, I was only a week and a half late on my payment."]},"sort":[15.58474,"11343818"]},{"_index":"complaint-public-v1","_id":"16016383","_score":15.54294,"_source":{"product":"Debt collection","complaint_what_happened":"A guy knocked on my door saying he just hooked my neighbors up with a 30 day free trail home security system, the guy said it would be a 30 day free trail and if you don't like we will removed all of of products, he said they would put sensors on the front and back doors and all of the windows, and a ring cam, and it would hook up to my phone and I could see who was at my door, the guy had one of his co-workers to put a system in the living room by the front door that I never knew how to operate it, the guy was suppose to come back to put the sensors on the back door and the window, within 2 weeks the guy never came to finish the sensors on the back door or the windows and I had already received a bill for a full payment for the month, I had called the let them know that I did not agree to this and I was suppose to have a free 30 days to learn how to work the system and I still didn't have the system fully up and running. I believe that I should not have to pay for something that was not fully put together and where I was suppose to have a free 30 day trail run before I agree to the service.","date_sent_to_company":"2025-09-18T23:45:19.000Z","issue":"Written notification about debt","sub_product":"I do not know","zip_code":"94804","tags":null,"has_narrative":true,"complaint_id":"16016383","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Hillcrest Davidson & Associates","date_received":"2025-09-18T23:27:03.000Z","state":"CA","company_public_response":null,"sub_issue":"Didn't receive enough information to verify debt"},"highlight":{"complaint_what_happened":["it, the guy was suppose to come back to put the <em>sensors</em> on the back door and the window, within 2 weeks the guy never came to finish the <em>sensors</em> on the back door or the windows and I had already received a bill for a full payment for the month, I had called the let them know that I did not agree to this and I was suppose to have a free 30 days to learn how to work the system and I still didn't have the system fully up and running."]},"sort":[15.54294,"16016383"]},{"_index":"complaint-public-v1","_id":"2674378","_score":15.205383,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"XX/XX/XXXX XXXX XXXX, In the beginning, a week after the vehicle was purchased the engine light immediately popped on. Asked for a trade in was denied. A little time after a problem occurred with the wheel Barron 's  and O2 sensor in XX/XX/XXXX. After that occured one of the particular rims bent and had to get a new rim in XX/XX/XXXX. From XX/XX/XXXX -XX/XX/XXXX the engine light constantly popped on and off and brake light began to pop on. In XX/XX/XXXX had to get wheel Barron hubs done again, front brakes, and side brakes .In XX/XX/XXXX purchased new tires and tire pressure sensor went out on entire left side of the car. In XX/XX/XXXX A/C went out and Car started leaking. In XX/XX/XXXX car began to shake. In XX/XX/XXXX had to get front and side brakes done again. InXX/XX/XXXX engine began to jump every time I shifted gears. Currently XX/XX/XXXX, engine light on ( engine still jumping every time I shift gears ), tire pressure light on ( entire left side pressure sensor is n't reading ), car shakes when showing down or when press on brakes, cold air blowing out hot ( leak in the a/c ) Interest rate increased to 28 %!","date_sent_to_company":"2017-09-14T21:13:24.000Z","issue":"Managing the loan or lease","sub_product":"Loan","zip_code":"61832","tags":null,"has_narrative":true,"complaint_id":"2674378","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Santander Consumer USA Holdings Inc.","date_received":"2017-09-14T20:45:37.000Z","state":"IL","company_public_response":null,"sub_issue":"Problem with the interest rate"},"highlight":{"complaint_what_happened":["A little time after a problem occurred with the wheel Barron 's  and O2 <em>sensor</em> in XX/XX/XXXX. After that occured one of the particular rims bent and had to get a new rim in XX/XX/XXXX. From XX/XX/XXXX -XX/XX/XXXX the engine light constantly popped on and off and brake light began to pop on. In XX/XX/XXXX had to get wheel Barron hubs done again, front brakes, and side brakes .In XX/XX/XXXX purchased new tires and tire pressure <em>sensor</em> went out on entire left side of the car."]},"sort":[15.205383,"2674378"]},{"_index":"complaint-public-v1","_id":"16643074","_score":15.167273,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"When purchased vehicle the car was in safe to be driven, even after we made it noticed to the dealership that the car was having vibration and asked for help they said it was a sensor, not soon after maybe maybe 5 months into having the car it gave out on me, I looked into the cars vin history and it already has a history of engine problems that we werent notified about when we asked the dealership. The first time the vehicle gave us problems was in XXXX XXXX  not even a month after purchasing it I thought it was the tire or something with suspension so I took it back to XXXX XXXX XXXX XXXX XXXX XXXX They said it was a knock sensor and got the check engine taken off but the issue was never fixed. Its now XX/XX/year> and the car has the light on again and is in limp mode","date_sent_to_company":"2025-10-17T18:20:52.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"85041","tags":null,"has_narrative":true,"complaint_id":"16643074","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"CHALLENGE FINANCIAL SERVICES","date_received":"2025-10-17T17:57:16.000Z","state":"AZ","company_public_response":null,"sub_issue":"Confusing or misleading advertising or marketing"},"highlight":{"complaint_what_happened":["When purchased vehicle the car was in safe to be driven, even after we made it noticed to the dealership that the car was having vibration and asked for help they said it was a <em>sensor</em>, not soon after maybe maybe 5 months into having the car it gave out on me, I looked into the cars vin history and it already has a history of engine problems that we werent notified about when we asked the dealership."]},"sort":[15.167273,"16643074"]},{"_index":"complaint-public-v1","_id":"12851437","_score":15.097519,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I'd like to provide an important clarification and update to my complaint ( # XXXX ) regarding my vehicle purchase and return involving CarMax. \n\nIn addition to the issues described, I also received an emissions recall notice for the XXXX  XXXX XXXX shortly after purchasing the vehicle. Despite multiple attempts, I was unable to find a dealership willing to perform the recall. One appointment was canceled after three hours, and I was referred to another location over XXXX miles away, with no further support. \n\nThis unresolved recall contributed to my decision to return the car and is part of the broader issue of misrepresentation and sale of a vehicle in unsatisfactory condition. I respectfully ask that this be included in the record for full context.","date_sent_to_company":"2025-04-08T00:27:41.000Z","issue":"Repossession","sub_product":"Loan","zip_code":"30236","tags":"Servicemember","has_narrative":true,"complaint_id":"12851437","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CarMax, Inc.","date_received":"2025-04-08T00:21:16.000Z","state":"GA","company_public_response":null,"sub_issue":"Voluntary repossession"},"highlight":{"complaint_what_happened":["I'd like to provide an important clarification and update to my complaint ( # XXXX ) regarding my vehicle purchase and return <em>involving</em> CarMax. \n\nIn addition to the issues described, I also received an emissions <em>recall</em> notice for the XXXX  XXXX XXXX shortly after purchasing the vehicle. Despite multiple attempts, I was unable to find a dealership willing to perform the <em>recall</em>."]},"sort":[15.097519,"12851437"]},{"_index":"complaint-public-v1","_id":"12417939","_score":15.08999,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"Urgent Assistance Required Regarding Safety Issues with XXXX Honda XXXX XXXX American Honda, I am reaching out to seek assistance regarding persistent safety issues with my XXXX Honda XXXX XXXX XXXX ( XXXX : XXXX ) purchased brand new in XXXX XXXX XXXX The vehicle currently has XXXX XXXX on it and remains under the manufacturers warranty. Since purchasing the vehicle, first maintenance performed on XX/XX/XXXX at local dealership XXXX Honda XXXX XXXX I have experienced recurring issues with the braking and steering wheel locking sensor. Issues was reported to Honda and sent for diagnosis check on dates of service XX/XX/XXXXXXXX XXXX XXXXXX/XX/XXXX XX/XX/XXXX. Contact Honda expressing my concerns about my safety. I was informed by the dealership that there is only one recall associated with my vehicle not associated to the braking system and steering wheel locking,. I was also told that there was nothing they could do because there was no code showing. \nOn XX/XX/XXXX, My breaking and steering wheel sensor light continue once again this time locking my steering wheel and causing my vehicle to side swipe a bridge. I sustained minor injuries, including whiplash to my shoulder and neck, and experienced trauma-related injuries from the incident. Police report made and was instructed by fire chief not to drive the vehicle. \nMy vehicle has been out of commission since the incident on XX/XX/XXXX, I'm currently making monthly payments for a vehicle that I do not have. \nMy auto insurance claims adjuster and appraiser XXXX XXXXXXXX XXXX XXXX XXXX appraised my car and fix the damages that occurred without notifying, American Honda corporation, basically tempering with evidence and was told by American Honda that XXXX knows the protocol when it comes to malfunction issues and that they should have contacted them first before fixing the car. Referring that my insurance company act in bad faith. \n\nMy vehicle is currently at a Honda dealership with other issues. I have not been contacted by neither party. My insurance company nor American Honda corporation. And still have no vehicle since the incident of XX/XX/XXXX. \n\nPlease help.","date_sent_to_company":"2025-03-11T22:32:59.000Z","issue":"Managing the loan or lease","sub_product":"Lease","zip_code":"270XX","tags":null,"has_narrative":true,"complaint_id":"12417939","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN HONDA FINANCE CORP","date_received":"2025-03-11T21:45:56.000Z","state":"NC","company_public_response":null,"sub_issue":"Problem with additional products or services purchased with the loan"},"highlight":{"complaint_what_happened":["I was informed by the dealership that there is only one <em>recall</em> associated with my vehicle not associated to the braking system and steering wheel locking,. I was also told that there was nothing they could do because there was no code showing. \nOn XX/XX/XXXX, My breaking and steering wheel <em>sensor</em> light continue once again this time locking my steering wheel and causing my vehicle to side swipe a bridge."]},"sort":[15.08999,"12417939"]},{"_index":"complaint-public-v1","_id":"18134399","_score":14.882175,"_source":{"product":"Credit card","complaint_what_happened":"On XX/XX/2025, I paid {$140.00} to XXXX XXXX for the replacement of tire pressure sensors ( TPMS ). During the service, the merchant caused physical damage to my vehicle 's fender flare. Despite providing photographic evidence, American Express ( Amex ) has repeatedly denied my dispute claims. \n\nI arrived at XXXX XXXX with my vehicle in good condition. Upon completion of the sensor installation, I immediately discovered damage to the damage that was not present before the service. I have time-stamped \" Before '' and \" After '' photographs clearly documenting this damage. The shop manager refused to acknowledge the damage or provide compensation for repairs.\n\nI initiated a dispute with American Express, providing the photographic evidence of the damage. Amex rejected the dispute, stating that \" the service was rendered '' because the sensors were installed. \n\nI have attempted to re-dispute this charge multiple times, explaining that the quality of service was negligent and resulted in a net financial loss due to property damage. Amex has failed to conduct a \" reasonable investigation '' into the quality of the service as required under the Fair Credit Billing Act ( FCBA ).\n\nActions Taken : I attempted to resolve the issue directly with the XXXX XXXX manager at the time of the incident but was ignored. \nI also emailed their manager more than three times without receiving any response.\n\nI provided Amex with visual proof of the damage.\n\nAmex continues to prioritize the merchant 's claim of \" delivery '' over the documented evidence yof \" negligent service and property damage.","date_sent_to_company":"2025-12-18T07:10:24.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"037XX","tags":null,"has_narrative":true,"complaint_id":"18134399","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2025-12-18T06:53:08.000Z","state":"NH","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["On XX/XX/2025, I paid {$140.00} to XXXX XXXX for the replacement of tire pressure <em>sensors</em> ( TPMS ). During the service, the merchant caused physical damage to my vehicle 's fender flare. Despite providing photographic evidence, American Express ( Amex ) has repeatedly denied my dispute claims. \n\nI arrived at XXXX XXXX with my vehicle in good condition. Upon completion of the <em>sensor</em> installation, I immediately discovered damage to the damage that was not present before the service."]},"sort":[14.882175,"18134399"]},{"_index":"complaint-public-v1","_id":"6005328","_score":14.848264,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I went into XXXX XXXX  to have XXXX XXXXut on rims that i purchased for my new XXXX XXXX that already had tires and rims. Before he even puts the rims on that i purchased from XXXX he charges me {$130.00}. Than he comes back and says we broke one of your sensors so we have to charge you to put new ones and. How is that my fault? As long as you put XXXX sensors in fine he said yes turns out he put {$12.00} XXXX aftermarket sensors in my car that wont read my tires so i have to ride around with a safety message on and no tire message. He than says i have tires on sale that are {$50.00} per tire so it will only cost you XXXX plus the cost of the sensors and i will give you a credit for your current tires and rims. I have two sets of rims the ones that came on my car and the ones I purchased on XXXX so i didnt need the rims. He ended up charging me {$600.00} i didnt understand why he didnt have any receipt paper. The shop was already closed. Got in the car its driving weird the tires are stable and they are really loud he didnt put on the correct tires. Came back the next day to return the tires i asked him why did he lie and why did he steal my spare tire and why did he put the wrong tires on. He said it was late and his guy made a mistake and that he would issue me a refund and charge me for the correct tires. He advised me that they would be 20 inch tires. He never issued me the refund instead he charges me {$430.00} for once again the wrong tire size. I asked him for my tires back he told me know that he can make more money from my new tires and rims than what I have. The police got involved because he refused to return my vehicle. He charged my credit card for two sets of tires and two sets of rims a car can only have one pair of tires and rims. I have tried everything to get discover to issue me a refund due to the deception, the damage to the product and fraudulently misrepresenting prices and giving me the incorrect product i didnt get what I paid for. I was charged multiple times for the same thing. This is theft.This company is shady and a police report was filed. They have {$1100.00} of my money, my brand new tires and rims while i have a damaged vehicle with mix and match tires with faulty sensors. Under the fair credit act discover should have refunded the funds to my account but they are refusing","date_sent_to_company":"2022-09-21T21:46:43.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"33511","tags":null,"has_narrative":true,"complaint_id":"6005328","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2022-09-21T21:03:17.000Z","state":"FL","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Than he comes back and says we broke one of your <em>sensors</em> so we have to charge you to put new ones and. How is that my fault? As long as you put XXXX <em>sensors</em> in fine he said yes turns out he put {$12.00} XXXX aftermarket <em>sensors</em> in my car that wont read my tires so i have to ride around with a safety message on and no tire message."]},"sort":[14.848264,"6005328"]},{"_index":"complaint-public-v1","_id":"19056336","_score":14.777597,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am submitting this complaint regarding PayPal, Inc.s improper handling of a dispute involving unauthorized recurring charges and the shipment of a food product subject to an FDA-published recall.\n\nA merchant processed recurring charges through PayPal without my authorization. I did not consent to a subscription, did not authorize recurring billing, and did not agree to receive additional shipments. Under the Electronic Fund Transfer Act ( 15 U.S.C. 1693 et seq. ) and Regulation E ( 12 C.F.R. 1005.10 ), recurring electronic fund transfers require clear consumer authorization. A merchants unilateral designation of a transaction as a subscription does not establish valid authorization.\n\nAfter the charge occurred, I learned that the product shipped by the merchant was subject to an FDA-published recall due to a serious food safety risk, specifically botulism. The merchant had knowledge of the recall prior to or at the time of shipment and failed to provide any warning, recall notice, or instruction not to consume the product. I would not have accepted shipment of a recalled food product posing a potentially life-threatening hazard.\n\nI disputed the unauthorized charge through PayPal. PayPal denied and closed my dispute, stating only that the transaction was processed correctly. PayPal did not require the merchant to produce a valid billing agreement, proof of consumer consent, or evidence of authorization for recurring charges, as required by 12 C.F.R. 1005.11. PayPal also failed to address or consider the consumer safety implications of shipping a recalled food product.\n\nPayPal has refused to identify the documentation it relied upon to deny my dispute and has not demonstrated that it conducted a reasonable investigation as required by Regulation E. Closing a dispute without verifying authorization or addressing a known FDA recall constitutes a failure to comply with federal consumer protection requirements. I appealed their decision and again paypal denied my appeal I am requesting that the CFPB require PayPal to : Provide documentation demonstrating valid authorization for the recurring charges, or reverse the unauthorized charges ; Correct its dispute investigation practices to ensure compliance with the Electronic Fund Transfer Act and Regulation E ; and Address its handling of disputes involving known consumer safety risks.","date_sent_to_company":"2026-01-28T00:44:08.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"27215","tags":null,"has_narrative":true,"complaint_id":"19056336","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2026-01-28T00:28:21.000Z","state":"NC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am submitting this complaint regarding PayPal, Inc.s improper handling of a dispute <em>involving</em> unauthorized recurring charges and the shipment of a food product subject to an FDA-published <em>recall</em>.\n\nA merchant processed recurring charges through PayPal without my authorization. I did not consent to a subscription, did not authorize recurring billing, and did not agree to receive additional shipments."]},"sort":[14.777597,"19056336"]},{"_index":"complaint-public-v1","_id":"3489771","_score":14.681908,"_source":{"product":"Debt collection","complaint_what_happened":"I have been an XXXX  customer for over 10 years, since I wanted to have access to XXXX app, XXXX installed a cellular transmitter which gave me the ability to access the system via the XXXX app on my cell phone. When they did this, XXXX made me sign a new three-year contract even though no new keypads or sensors were upgraded. XXXX months later I got married and we sold my house. \n\nIn an attempt to fulfill the new contract, we were willing to transfer the service to our new home which we purchased and remodeled by taking it down to the studs. During the remodel, we asked XXXX to come out to do a pre-wire to ensure all of the wiring in the new home was embedded ( hidden ) in the walls. In fact, all of the visible wires that were on the exterior of the home were removed and we paid over {$1000.00} to have all of the utility wiring buried. We called twice to have them come out to do the wiring before we put the sheetrock back on and we were informed that they would only come out once the remodel was complete. \n\nOnce the remodel was complete, the XXXX installer came out and informed us that they would need to use white wireless sensors that are mounted directly on the stained wood door. He also let us know that the control panel would have to be mounted above the electrical outlet and that the transformer would have to be plugged into the outlet below which, like the sensors, would be visible in the room. Given we spent over $ XXXX on the remodel, this was unacceptable. \n\nWhen we inquired about the recessed wireless sensors that are on the market, we were informed their new state of the art panel, XXXX XXXX, did not work with any of those. \n\nI spent over 49 minutes in the telephone and was bounced around to three different reps trying to find a solution that would allow us to fulfill the contract I had at my old home. When I offered to install my own system that was compatible with the recessed wireless sensors and then have XXXX continue to monitor the system to fulfill the old contract, I was transferred to a fourth rep who claimed she couldn't hear me and asked that I call back! \n\nIn the meantime, XXXX has decided to send our account to a collection agency! Needless to say, we are very frustrated and believe XXXX, after 10 years of loyal service, has really let us down. At this point we just don't know what to do! \nWe posted a complain on consumer affairs and a representative answered that would give us assistance, but of course, no calls were received from XXXX. \nWe want to be released from the old contract and not have to pay the penalty of {$1100.00} or any penalty for that matter.","date_sent_to_company":"2020-01-08T22:46:57.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Other debt","zip_code":"752XX","tags":null,"has_narrative":true,"complaint_id":"3489771","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Source Receivables Management LLC","date_received":"2020-01-08T21:56:42.000Z","state":"TX","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Threatened or suggested your credit would be damaged"},"highlight":{"complaint_what_happened":["When they did this, XXXX made me <em>sign</em> a new three-year contract even though no new keypads or <em>sensors</em> were upgraded. 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No extension given. \nCurrently making payments to XXXX XXXX XXXX XXXX XXXX XXXX on a vehicle that is no longer in my control. \nPlease reference information below : Urgent Assistance Required Regarding Safety Issues with XXXX XXXX XXXX Dear XXXX XXXX, I am reaching out to seek assistance regarding persistent safety issues with my XXXX XXXX XXXX XXXX XXXX ( XXXX : XXXX ) purchased brand new in XXXX of XXXX. The vehicle currently has XXXX miles on it and remains under the manufacturers warranty. Since purchasing the vehicle, first maintenance performed on XX/XX/XXXX at local dealership XXXX XXXX of Virginia, I have experienced recurring issues with the braking and steering wheel locking sensor. Issues was reported to XXXX and sent for diagnosis check on dates of service XX/XX/XXXX and XX/XX/XXXX XX/XX/XXXX. XXXX XXXX expressing my concerns about my safety. 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