{"took":213,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":54469,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"6309143","_score":16.823597,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I'm trying to get help with an order that paid for through PayPal but here 's how it goes with the process, I selected, 'I received an item or service that was different or not as described '. That's very correct, the listing for the product did not have the sizes of the fittings or even the size of the pump and when came was the wrong size fittings and the pump much bigger than expected. So with that selection I had to 'Select the type of issue ' and none of the options have anything to do with the item not being as described, the shorthand list is : damaged item, defective item, missing parts, different item, counterfeit item, empty box, unrelated item, non functioning item. Basically you can not move forward without selecting one of those but the problem is the merchant could easily dispute any of those selections. One has to wonder if this isn't PayPal just trying to make it difficult to initiate a dispute or create the ability to reject the claim! For reference, this involves XX/XX/XXXX transaction with XXXX XXXX XXXX.","date_sent_to_company":"2022-12-13T00:31:56.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"33603","tags":null,"has_narrative":true,"complaint_id":"6309143","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2022-12-13T00:18:04.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["For reference, this <em>involves</em> XX/XX/XXXX transaction with XXXX XXXX XXXX."]},"sort":[16.823597,"6309143"]},{"_index":"complaint-public-v1","_id":"15819890","_score":16.274914,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Subject : Dispute Review Request Unfair Resolution Dear Support Team, I am writing to formally request a review of a dispute case on my account involving a {$150.00} transaction on XXXX. \n\nI sold a queen-sized bed through XXXX XXXX XXXX In my listing, I clearly stated the size, provided multiple photos, and included accurate information. The buyer also requested an additional photo via chat before sending me payment through XXXX. After she paid, I marked the listing as sold and withdrew the funds to purchase a new bed myself. \n\nLater, the buyer claimed she needed a king-sized bed, not a queen. This was not a mistake on my end, as the listing and communications were completely transparent about the beds size. She then disputed the payment with XXXX under the reason of product not delivered. XXXX resolved the case in her favor, refunded her the {$150.00}, and placed a hold on my account. \n\nThis decision is unfair and inaccurate : The product was never undelivered. The buyer simply purchased the wrong size, despite being fully informed beforehand. \nI did not misrepresent the item at any point. \nXXXX dispute category does not properly apply to this situation, as this is a buyers remorse issue, not non-delivery. \n\nBecause of this, I have been penalized for circumstances outside of my control. I respectfully request that XXXX review this case again, remove the hold, and reinstate the {$150.00}. \n\nI have all the evidence of the original listing, our chat conversation, and proof that the item was accurately described. Please let me know how I can provide these documents for reconsideration. \n\nThank you for your time and understanding. \n\nSincerely, XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX","date_sent_to_company":"2025-11-05T13:41:36.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"37013","tags":"Servicemember","has_narrative":true,"complaint_id":"15819890","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2025-09-09T18:51:54.000Z","state":"TN","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Subject : Dispute Review Request Unfair Resolution Dear Support Team, I am writing to formally request a review of a dispute case on my account <em>involving</em> a {$150.00} transaction on XXXX. \n\nI sold a queen-<em>sized</em> bed through XXXX XXXX XXXX In my listing, I clearly stated the <em>size</em>, provided multiple photos, and included accurate information. The buyer also requested an additional photo via chat before sending me payment through XXXX."]},"sort":[16.274914,"15819890"]},{"_index":"complaint-public-v1","_id":"21574363","_score":15.975824,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"A fraud recall was initiated by XXXX XXXX  for my elderly Mother- XXXX XXXX on a wire sent to a Wells Fargo account on XXXX. Wells Fargo has not responded or confirmed receipt. This involves an elderly victim of financial exploitation. We are requesting confirmation that the recall was received and that the account has been reviewed. \nWe would like a response. \n\nthe transaction number is XXXX","date_sent_to_company":"2026-04-24T18:09:31.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"80016","tags":null,"has_narrative":true,"complaint_id":"21574363","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-04-24T18:03:01.000Z","state":"CO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["A fraud <em>recall</em> was initiated by XXXX XXXX  for my elderly Mother- XXXX XXXX on a wire sent to a Wells Fargo account on XXXX. Wells Fargo has not responded or confirmed receipt. This <em>involves</em> an elderly victim of financial exploitation. We are requesting confirmation that the <em>recall</em> was received and that the account has been reviewed. \nWe would like a response. \n\nthe transaction number is XXXX"]},"sort":[15.975824,"21574363"]},{"_index":"complaint-public-v1","_id":"12851437","_score":15.105764,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I'd like to provide an important clarification and update to my complaint ( # XXXX ) regarding my vehicle purchase and return involving CarMax. \n\nIn addition to the issues described, I also received an emissions recall notice for the XXXX  XXXX XXXX shortly after purchasing the vehicle. Despite multiple attempts, I was unable to find a dealership willing to perform the recall. One appointment was canceled after three hours, and I was referred to another location over XXXX miles away, with no further support. \n\nThis unresolved recall contributed to my decision to return the car and is part of the broader issue of misrepresentation and sale of a vehicle in unsatisfactory condition. I respectfully ask that this be included in the record for full context.","date_sent_to_company":"2025-04-08T00:27:41.000Z","issue":"Repossession","sub_product":"Loan","zip_code":"30236","tags":"Servicemember","has_narrative":true,"complaint_id":"12851437","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CarMax, Inc.","date_received":"2025-04-08T00:21:16.000Z","state":"GA","company_public_response":null,"sub_issue":"Voluntary repossession"},"highlight":{"complaint_what_happened":["I'<em>d</em> like to provide an important clarification and update to my complaint ( # XXXX ) regarding my vehicle purchase and return <em>involving</em> CarMax. \n\nIn addition to the issues described, I also received an emissions <em>recall</em> notice for the XXXX  XXXX XXXX shortly after purchasing the vehicle. Despite multiple attempts, I was unable to find a dealership willing to perform the <em>recall</em>."]},"sort":[15.105764,"12851437"]},{"_index":"complaint-public-v1","_id":"2048963","_score":15.050024,"_source":{"product":"Mortgage","complaint_what_happened":"I was dealing with Quicken Loans regarding a mortgage inquiry involving the potential purchase of an investment property. The loan officer did a hard pull on my credit before asking what the target loan amount would be. It being a small amount, about $ XXXX, meant that they would not have a program to help me based on the loan size. A hard pull n my credit negatively impacts my credit score despite the fact that he would n't have been able to help me in the first place. This could negatively impact my ability to explore financing options in the near term.","date_sent_to_company":"2016-08-05T20:27:49.000Z","issue":"Application, originator, mortgage broker","sub_product":"Conventional fixed mortgage","zip_code":"06811","tags":null,"has_narrative":true,"complaint_id":"2048963","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Rocket Mortgage, LLC","date_received":"2016-08-05T20:27:49.000Z","state":"CT","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I was dealing with Quicken Loans regarding a mortgage inquiry <em>involving</em> the potential purchase of an investment property. The loan officer did a hard pull on my credit before asking what the target loan amount would be. It being a small amount, about $ XXXX, meant that they would not have a program to help me based on the loan <em>size</em>. A hard pull n my credit negatively impacts my credit score despite the fact that he would n't have been able to help me in the first place."]},"sort":[15.050024,"2048963"]},{"_index":"complaint-public-v1","_id":"19056336","_score":14.769638,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am submitting this complaint regarding PayPal, Inc.s improper handling of a dispute involving unauthorized recurring charges and the shipment of a food product subject to an FDA-published recall.\n\nA merchant processed recurring charges through PayPal without my authorization. I did not consent to a subscription, did not authorize recurring billing, and did not agree to receive additional shipments. Under the Electronic Fund Transfer Act ( 15 U.S.C. 1693 et seq. ) and Regulation E ( 12 C.F.R. 1005.10 ), recurring electronic fund transfers require clear consumer authorization. A merchants unilateral designation of a transaction as a subscription does not establish valid authorization.\n\nAfter the charge occurred, I learned that the product shipped by the merchant was subject to an FDA-published recall due to a serious food safety risk, specifically botulism. The merchant had knowledge of the recall prior to or at the time of shipment and failed to provide any warning, recall notice, or instruction not to consume the product. I would not have accepted shipment of a recalled food product posing a potentially life-threatening hazard.\n\nI disputed the unauthorized charge through PayPal. PayPal denied and closed my dispute, stating only that the transaction was processed correctly. PayPal did not require the merchant to produce a valid billing agreement, proof of consumer consent, or evidence of authorization for recurring charges, as required by 12 C.F.R. 1005.11. PayPal also failed to address or consider the consumer safety implications of shipping a recalled food product.\n\nPayPal has refused to identify the documentation it relied upon to deny my dispute and has not demonstrated that it conducted a reasonable investigation as required by Regulation E. Closing a dispute without verifying authorization or addressing a known FDA recall constitutes a failure to comply with federal consumer protection requirements. I appealed their decision and again paypal denied my appeal I am requesting that the CFPB require PayPal to : Provide documentation demonstrating valid authorization for the recurring charges, or reverse the unauthorized charges ; Correct its dispute investigation practices to ensure compliance with the Electronic Fund Transfer Act and Regulation E ; and Address its handling of disputes involving known consumer safety risks.","date_sent_to_company":"2026-01-28T00:44:08.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"27215","tags":null,"has_narrative":true,"complaint_id":"19056336","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2026-01-28T00:28:21.000Z","state":"NC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am submitting this complaint regarding PayPal, Inc.s improper handling of a dispute <em>involving</em> unauthorized recurring charges and the shipment of a food product subject to an FDA-published <em>recall</em>.\n\nA merchant processed recurring charges through PayPal without my authorization. I did not consent to a subscription, did not authorize recurring billing, and did not agree to receive additional shipments."]},"sort":[14.769638,"19056336"]},{"_index":"complaint-public-v1","_id":"8362662","_score":14.557633,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I had an auto leased though wells fargo that was repossessed during covid with no advanced notice of repossession. I was not allowed deferments during covid. The vehicle I was sold was a lemon and was broken down immediately after the warranty expired. There was an engine recall though XXXX and my vin # was not included in the recall even though all other XXXX  of that make, model and engine size were included. The lease was put under my social security # but the wrong last name. They would not allow me to update the last name on the account. I attempted to remove GAP insurance that I was tricked into buying, and they would not allow me to remove it. There was a planned non operation registration on the vehicle when it was repossessed due to the engine failure. Additionally, wells fargo keeps sending me checks saying they incorrectly credited my payments, but the checks are not in my last name and I can not cash them. When the XXXX was repossessed, I received a letter saying I owed them {$13000.00} and that they sold it at action for {$6000.00}. Now the credit report says I owe {$20000.00} and no one will communicate with me because the last name is wrong even though I is under my social security number. The lease was at an extremely high percentage rate for a used lemon vehicle that should have not been sold in the 1st place. They told me GAP insurance was required.","date_sent_to_company":"2024-02-16T17:06:00.000Z","issue":"Repossession","sub_product":"Lease","zip_code":"97212","tags":null,"has_narrative":true,"complaint_id":"8362662","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2024-02-16T16:50:47.000Z","state":"OR","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Loan balance remaining after the vehicle is repossessed and sold"},"highlight":{"complaint_what_happened":["There was an engine <em>recall</em> though XXXX and my vin # was not included in the <em>recall</em> even though all other XXXX  of that make, model and engine <em>size</em> were included. The lease was put under my social security # but the wrong last name. They would not allow me to update the last name on the account. I attempted to remove GAP insurance that I was tricked into buying, and they would not allow me to remove it."]},"sort":[14.557633,"8362662"]},{"_index":"complaint-public-v1","_id":"18397809","_score":14.312461,"_source":{"product":"Debt collection","complaint_what_happened":"This issue involves more than one company. I am submitting this complaint to document the situation and request that each company involved review its role and provide clarification or correction as appropriate. I experienced issues related to my financial accounts involving more than one company within the past few months. I do not recall the exact dates. \n\nI have not contacted the companies directly prior to submitting this complaint. I am seeking clarification and a formal review of how my accounts were handled. \n\nI am requesting that each company involved review my account activity and provide a clear written explanation and correction if applicable.","date_sent_to_company":"2026-02-19T18:44:01.000Z","issue":"Communication tactics","sub_product":"Credit card debt","zip_code":"11207","tags":null,"has_narrative":true,"complaint_id":"18397809","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"First National Collection Bureau, Inc.","date_received":"2025-12-31T22:18:44.000Z","state":"NY","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Frequent or repeated calls"},"highlight":{"complaint_what_happened":["This issue <em>involves</em> more than one company. I am submitting this complaint to document the situation and request that each company involved review its role and provide clarification or correction as appropriate. I experienced issues related to my financial accounts <em>involving</em> more than one company within the past few months. I do not <em>recall</em> the exact dates. \n\nI have not contacted the companies directly prior to submitting this complaint."]},"sort":[14.312461,"18397809"]},{"_index":"complaint-public-v1","_id":"19532750","_score":14.22991,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/year>, I sent {$2000.00} via XXXX to an individual who was impersonating someone I know and fabricated a story involving a sick family member entering assisted living. \n\nWithin approximately XXXX minutes of the transaction, I realized I had been deceived and immediately contacted U.S. Bank to report the fraud and request a recall. \n\nMy claim was denied solely because the transaction was authorized. However, this was impersonation fraud, and I reported it almost immediately, creating a reasonable opportunity for mitigation. \n\nI am requesting : Documentation showing the exact time the recall was initiated Documentation of communication with the receiving bank Clarification of whether any mitigation steps were taken within minutes of my report","date_sent_to_company":"2026-02-16T18:56:11.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"42101","tags":"Servicemember","has_narrative":true,"complaint_id":"19532750","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2026-02-16T18:45:41.000Z","state":"KY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem making or receiving payments"},"highlight":{"complaint_what_happened":["On XX/XX/year>, I sent {$2000.00} via XXXX to an individual who was impersonating someone I know and fabricated a story <em>involving</em> a sick family member entering assisted living. \n\nWithin approximately XXXX minutes of the transaction, I realized I had been deceived and immediately contacted U.S. Bank to report the fraud and request a <em>recall</em>. \n\nMy claim was denied solely because the transaction was authorized."]},"sort":[14.22991,"19532750"]},{"_index":"complaint-public-v1","_id":"19419956","_score":14.128966,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I was the victim of a scam involving a {$130000.00} wire transfer on XX/XX/year> and ave filed this with XXXX and FTC Identity Theft. I am seeking written confirmation regarding a recovery of {$18000.00} that XXXX XXXX  returned to Bank of America on XX/XX/year> pursuant to a wire recall supported by a Hold Harmless Letter. \n\nXXXX Bank has provided a formal CFPB response confirming the funds were transmitted to Bank of America. When I previously contacted Bank of America, I was told agents could not locate the matter without a name match. \n\nI am requesting written confirmation whether the recall is now complete, whether any additional balance is alleged to be owed in my name, and whether any further recovery actions are planned.","date_sent_to_company":"2026-02-11T16:10:44.000Z","issue":"Other service problem","sub_product":"Domestic (US) money transfer","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"19419956","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2026-02-11T15:58:22.000Z","state":"MA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I was the victim of a scam <em>involving</em> a {$130000.00} wire transfer on XX/XX/year> and ave filed this with XXXX and FTC Identity Theft. I am seeking written confirmation regarding a recovery of {$18000.00} that XXXX XXXX  returned to Bank of America on XX/XX/year> pursuant to a wire <em>recall</em> supported by a Hold Harmless Letter. \n\nXXXX Bank has provided a formal CFPB response confirming the funds were transmitted to Bank of America."]},"sort":[14.128966,"19419956"]},{"_index":"complaint-public-v1","_id":"9384173","_score":14.055839,"_source":{"product":"Credit card","complaint_what_happened":"I was visiting XXXX and made clothing purchases. I purchased 5 women tops and 1 lightweight jacket. The tops and jacket was tried on but a lil snug. I asked if they had a bigger size. The lady left her store and went to another store to get the bigger sizes. She comes back with the items repackaged with the correct size displayed clearly on the package. New labels clearly showing the size I approved. Later, after I left the store, I discovered they did a Bait and Switch. So in the new repackage items was the same size items that was tried on in the store that was snugged. They never replaced the tops or jacket with the correct size and they cut the size labels off all the garments. She was desperate to make a sale instead of admitting she didnt have the sizes I needed she committed fraud by lying she had the correct size and cheated me out of my money for a smaller size product. Navy Federal said its non disputable. I was scrammed, I did not get the items I thought Id purchased. This was a purchased made for {$1100.00} XX/XX/scrub>XXXX XXXX XXXX","date_sent_to_company":"2024-07-05T12:22:37.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"17404","tags":"Servicemember","has_narrative":true,"complaint_id":"9384173","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"NAVY FEDERAL CREDIT UNION","date_received":"2024-06-29T22:29:58.000Z","state":"PA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["I asked if they had a bigger <em>size</em>. The lady left her store and went to another store to get the bigger <em>sizes</em>. She comes back with the items repackaged with the correct <em>size</em> displayed clearly on the package. New labels clearly showing the <em>size</em> I approved. Later, after I left the store, I discovered they did a Bait and Switch. So in the new repackage items was the same <em>size</em> items that was tried on in the store that was snugged."]},"sort":[14.055839,"9384173"]},{"_index":"complaint-public-v1","_id":"8581109","_score":14.042303,"_source":{"product":"Credit card","complaint_what_happened":"Unbeknownst to me there was an introductory period with no interest, and the entire interest balance for that period would be added as soon as the period was over. I did not get any notification that the period was ending outside of my normal paperless statements. Since it was on auto pay ( and because I was XXXX XXXX XXXX ), I didn't monitor them closely. They looked exactly the same as they normally do in my email inbox. I would expect a separate email or text alerting me to this introductory period ending and warning me of a charge of this size. An interest charge for almost {$1900.00} was added on that date, more than doubling my outstanding balance. I would have paid it off had I known. Almost {$2000.00} down the drain. That's obviously exactly what they wanted to happen. This was for a healthcare expense. This seems predatory. I also do not recall being told anything about this introductory period when I financed the expense.","date_sent_to_company":"2024-03-19T05:48:02.000Z","issue":"Fees or interest","sub_product":"General-purpose credit card or charge card","zip_code":"947XX","tags":null,"has_narrative":true,"complaint_id":"8581109","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2024-03-19T05:26:02.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Unexpected increase in interest rate"},"highlight":{"complaint_what_happened":["I also do not <em>recall</em> being told anything about this introductory period when I financed the expense."]},"sort":[14.042303,"8581109"]},{"_index":"complaint-public-v1","_id":"13903243","_score":13.975753,"_source":{"product":"Credit card","complaint_what_happened":"On XX/XX/XXXX I placed an order on a website called XXXX for shoes. I had previously contacted the individual seller on the site requesting US men size 15s, of which they responded with a picture of shoes which I took for them in size 15. As a result I went ahead and ordered shoes, selecting size 12 as it was the largest available size. I included in the comments attached to the order my desire for size 15s and not 12 ( please see the \" order '' attachment ). I also immediately messaged the seller via the platform ( please see the \" DM '' attachment ) expressing my desire for size 15s. The seller responded once and then ignored my messaged and went ahead and shipped me size 15 shoes nearly one week later.\n\nIn the interim I had contacted the platform multiple times ( please see the attached text file ) expressing my concern that the seller was ignoring my messages and I was going to receive a useless size 12 shoe. The platform assured me this would be handled, even stating the : XXXX Thank you.XXXXThank you so much for waiting. Upon checking, I can confirm that the seller has indeed been unresponsive. Please dont worry as I have submitted a report to contact the seller and urge them to respond to you as soon as possible. \n\nXXXX XXXX assured that once a report is filed against a seller, they are prompted to take action quickly, as continued inaction may lead to penalties or even a possible ban from the platform.\n\nDespite all of this, the seller went ahead a few days later and shipped me size 12 shoes on XX/XX/XXXX. \n\nI feel the seller did not have size 15s and did not want to forfeit the sale so they sent me size 12s, despite knowing it was against my wishes. The platform railroaded me when I sent this to them, and now Citi has closed my dispute siding with the seller for unknown reasons.\n\nI agree that I messed up ordering size 12s and assuming a picture of shoes that do not show the size meant they had size 15s. However, it was clear on the order I wanted size 15s, in addition to the messages I sent them.\n\nDespite having this information and me contacting the site/seller nearly half a dozen times pleading to not send me size 12s, I received size 12s. I do not feel it is right that I should have to pay for these shoes, as I did all I could to avoid them sending me the size 12s.","date_sent_to_company":"2025-06-05T04:44:34.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"06111","tags":null,"has_narrative":true,"complaint_id":"13903243","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2025-06-05T04:27:42.000Z","state":"CT","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["I had previously contacted the individual seller on the site requesting US men <em>size</em> 15s, of which they responded with a picture of shoes which I took for them in <em>size</em> 15. As a result I went ahead and ordered shoes, selecting <em>size</em> 12 as it was the largest available <em>size</em>. I included in the comments attached to the order my desire for <em>size</em> 15s and not 12 ( please see the \" order '' attachment )."]},"sort":[13.975753,"13903243"]},{"_index":"complaint-public-v1","_id":"21898400","_score":13.9196205,"_source":{"product":"Mortgage","complaint_what_happened":"I am reporting suspected material misrepresentation and mortgage fraud involving property XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX ). \nBasis of Complaint : On XX/XX/XXXX, Quicken Loans ( now Rocket Mortgage ) originated a refinance ( Recording No. XXXX ). I believe this loan was approved based on a fraudulent or negligent appraisal that represented an illegal, unpermitted garage conversion as a legal, habitable residential dwelling to inflate the propertys value and meet underwriting standards. \nSupporting Evidence : XXXX. City Confirmation : The XXXX XXXX  XXXX XXXX XXXX XXXX confirmed in writing on XX/XX/XXXX ( XXXX XXXX ) that NO Certificate of Occupancy or modern building permits exist for this structure. \nXXXX. Size Discrepancy : The owner is currently claiming the unit is XXXX sq. ft. to secure federal subsidies, while physical measurements confirm it is only approximately XXXX sq. ft. \nXXXX. Law Enforcement Involvement : This matter is currently under active preliminary review by the XXXX XXXX XXXX under Temporary Report Number XXXX and has been referred to the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX.","date_sent_to_company":"2026-05-05T17:24:17.000Z","issue":"Applying for a mortgage or refinancing an existing mortgage","sub_product":"Conventional home mortgage","zip_code":"92832","tags":null,"has_narrative":true,"complaint_id":"21898400","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Rocket Mortgage, LLC","date_received":"2026-05-05T16:47:02.000Z","state":"CA","company_public_response":null,"sub_issue":"Negative impact of inaccurate appraisal"},"highlight":{"complaint_what_happened":["<em>Size</em> Discrepancy : The owner is currently claiming the unit is XXXX sq. ft. to secure federal subsidies, while physical measurements confirm it is only approximately XXXX sq. ft. \nXXXX. Law Enforcement <em>Involvement</em> : This matter is currently under active preliminary review by the XXXX XXXX XXXX under Temporary Report Number XXXX and has been referred to the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX."]},"sort":[13.9196205,"21898400"]},{"_index":"complaint-public-v1","_id":"21943758","_score":13.915557,"_source":{"product":"Checking or savings account","complaint_what_happened":"On or about XX/XX/year>, I sent two international wire transfers through my Capital One account. XXXX transfer was approximately {$90.00} and the second transfer was {$6100.00}. \n\nShortly after the transfer, I discovered that I had been the victim of a fraud/scam involving the wire recipient. On or about XX/XX/year>, I contacted Capital One immediately to report the fraud and request assistance. I was informed that a XXXX  recall/request would be initiated regarding the fraudulent wire transfer and that I would be updated on the status of the investigation. \n\nHowever, Capital One did not provide meaningful follow-up or status updates regarding the recall or investigation. Each time I attempted to obtain information, I had to contact Capital One myself, and I was repeatedly told there was no update.\n\nIt has now been approximately one year, and I still have not received a clear explanation regarding whether the receiving bank responded, whether any funds were recovered or frozen, the outcome of the XXXX recall, or the final determination of the investigation. \n\nI am requesting a written explanation of the actions taken by Capital One regarding this wire fraud report, information regarding the XXXX recall and any responses received, the final outcome/status of the investigation, and copies or summaries of relevant investigation records and communications. \n\nThis complaint concerns Capital Ones handling, communication, and follow-up regarding the fraud investigation and wire recall process.","date_sent_to_company":"2026-05-06T18:49:21.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"156XX","tags":null,"has_narrative":true,"complaint_id":"21943758","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2026-05-06T18:23:59.000Z","state":"PA","company_public_response":null,"sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["Shortly after the transfer, I discovered that I had been the victim of a fraud/scam <em>involving</em> the wire recipient. On or about XX/XX/year>, I contacted Capital One immediately to report the fraud and request assistance. I was informed that a XXXX  <em>recall</em>/request would be initiated regarding the fraudulent wire transfer and that I would be updated on the status of the investigation."]},"sort":[13.915557,"21943758"]},{"_index":"complaint-public-v1","_id":"4457463","_score":13.866296,"_source":{"product":"Checking or savings account","complaint_what_happened":"I went to Wells Fargo 's XXXX XXXX location in XXXX, Tennessee for a scheduled meeting to conduct a wire transfer. I met with my private banker XXXX XXXX at XXXX XXXX  CST. I opened an account for a safety deposit box and then moved forward to make a wire transfer. I was attempting to make a wire transfer of {$320000.00} to a company I do business with in XXXX. XXXX explained that she was going to need to call for a code to complete the transaction. She called to request the code and was placed on hold for 15 minutes. When someone picked up the phone it was a gentleman named XXXX. He proceeded to ask XXXX : how long have you known Ms. XXXX? Why is she sending this size wire? Why would anyone pay her this much money? Can you send me a copy of her driver 's license? He then puts her back on hold for another 36 minutes. When he comes back to the line, he tells XXXX he is opening an investigation into the wire. I was shocked and alarmed by this statement. \n\nXXXX apologized for his behavior. I later received a call from an XXXX in the fraud department telling me my account is being closed because the wire was being recalled because of fraud. I asked her why was that the case when I had submitted a Client Information Sheet, Anti-Money Laundering agreement, an engagement agreement, a copy of the sender 's passport, and a copy of the wire transfer slip to my local branch. She said the wire was being recalled and it was nothing I could about it. I told her I was filing a complaint because this was the second time in a year I have had problems with Wells Fargo regarding large deposits into my account. Last year I had {$250000.00} deposited into my account and I was accused of money laundering. \n\nI spoke to the sender of the wire and she did tell Wells Fargo she was going to recall the wire because she did not like the questions they were asking her. She did go to her bank on Tuesday, XX/XX/2021 to let them know she was not recalling the wire.","date_sent_to_company":"2021-06-14T14:08:29.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"381XX","tags":null,"has_narrative":true,"complaint_id":"4457463","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2021-06-14T13:44:57.000Z","state":"TN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["I spoke to the sender of the wire and she did tell Wells Fargo she was going to <em>recall</em> the wire because she did not like the questions they were asking her. She did go to her bank on Tuesday, XX/XX/2021 to let them know she was not <em>recalling</em> the wire."]},"sort":[13.866296,"4457463"]},{"_index":"complaint-public-v1","_id":"14750369","_score":13.865309,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/year>, I submitted a wire transfer through Mercury Technologies , Inc. to an external business account at XXXX  XXXX XXXX. Shortly after sending the funds, I contacted Mercury to initiate a wire recall due to a fraudulent transaction involving the recipient. Mercury acknowledged my request and confirmed via email ( especially by representative XXXX ) that the wire recall process had been initiated and was being followed up with XXXX  XXXX XXXX. \n\nHowever, for over eight weeks I kept requesting updates, documents, or any evidence that the recall had actually been submitted to XXXX  XXXX XXXX. Despite my multiple emails and reminders, Mercury never provided proof of submission ( no XXXX confirmation, no bank reply, no tracking ID, no escalation notice, nothing ). \n\nEventually, I had to escalate the issue to external regulatory agencies because Mercury failed to provide any tangible documentation showing that the recall process was truly followed up. I believe Mercury may have misled me by claiming actions that were never taken or were insufficient, while the fraud window closed.\n\nThis negligent behavior resulted in the failure to retrieve the {$7500.00} USD that could have been recovered if Mercury had acted with the proper urgency, documentation, and transparency.","date_sent_to_company":"2025-07-19T00:02:17.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"33138","tags":null,"has_narrative":true,"complaint_id":"14750369","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Mercury Technologies, Inc.","date_received":"2025-07-18T23:52:36.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Shortly after sending the funds, I contacted Mercury to initiate a wire <em>recall</em> due to a fraudulent transaction <em>involving</em> the recipient. Mercury acknowledged my request and confirmed via email ( especially by representative XXXX ) that the wire <em>recall</em> process had been initiated and was being followed up with XXXX  XXXX XXXX. \n\nHowever, for over eight weeks I kept requesting updates, documents, or any evidence that the <em>recall</em> had actually been submitted to XXXX  XXXX XXXX."]},"sort":[13.865309,"14750369"]},{"_index":"complaint-public-v1","_id":"2981089","_score":13.648852,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I submitted a dispute with XXXX  twice to request removal of a collection in the amount of XXXX involving a collection company ( Midwest Recovery System ) whose client is an online payday loan  company not licensed in the XXXX of Virginia. I do not recall in the last five years taking out a loan with this payday loan company ( XXXX XXXX XXXX ) and Midwest Recovery never sent me a notice that would allow me the opportunity to dispute the collection.","date_sent_to_company":"2018-08-02T16:03:23.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"22191","tags":null,"has_narrative":true,"complaint_id":"2981089","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Midwest Recovery Systems","date_received":"2018-08-02T16:03:21.000Z","state":"VA","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I submitted a dispute with XXXX  twice to request removal of a collection in the amount of XXXX <em>involving</em> a collection company ( Midwest Recovery System ) whose client is an online payday loan  company not licensed in the XXXX of Virginia. I do not <em>recall</em> in the last five years taking out a loan with this payday loan company ( XXXX XXXX XXXX ) and Midwest Recovery never sent me a notice that would allow me the opportunity to dispute the collection."]},"sort":[13.648852,"2981089"]},{"_index":"complaint-public-v1","_id":"2980084","_score":13.606262,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I submitted a dispute with Experian twice to request removal of a collection in the amount of XXXX involving a collection company ( XXXX XXXX XXXX ) whose client is an online payday loan company not licensed in the Commonwealth of Virginia. I do not recall in the last five years taking out a loan with this payday loan company ( XXXX XXXX XXXX ) and XXXX XXXX never sent me a notice that would allow me the opportunity to dispute the collection.","date_sent_to_company":"2018-08-02T16:02:49.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"22191","tags":null,"has_narrative":true,"complaint_id":"2980084","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2018-08-02T15:29:15.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I submitted a dispute with Experian twice to request removal of a collection in the amount of XXXX <em>involving</em> a collection company ( XXXX XXXX XXXX ) whose client is an online payday loan company not licensed in the Commonwealth of Virginia. I do not <em>recall</em> in the last five years taking out a loan with this payday loan company ( XXXX XXXX XXXX ) and XXXX XXXX never sent me a notice that would allow me the opportunity to dispute the collection."]},"sort":[13.606262,"2980084"]},{"_index":"complaint-public-v1","_id":"19750553","_score":13.579517,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am filing this complaint against Wise ( TransferWise Inc. ) due to a gross clerical error and an unacceptable delay in a fund recall process involving their partner bank, XXXX XXXX XXXX. \n1. Transaction Details : Transfer ID # XXXX, XXXX : {$1000.00}. \n2. Issue : The receiving bank ( XXXX XXXX ) notified me that they could not process the recall because Wise 's partner bank XXXX XXXX XXXX XXXX ) sent a recall request for the INCORRECT amount of {$100.00} instead of the actual {$1000.00}. \n3. Timeline : This error was identified and communicated to Wise in late XXXX. Despite my repeated follow-ups, Wise has failed to rectify this low-level clerical mistake for over a month. My funds have been stuck since XX/XX/year>. \n4. Impact : Wises failure to coordinate with its partner bank has resulted in the loss of access to my funds ( {$1000.00} ). Wise 's support only provides generic responses without a concrete resolution or proof of a corrected XXXX message ( XXXX ).","date_sent_to_company":"2026-02-24T20:28:31.000Z","issue":"Money was not available when promised","sub_product":"Domestic (US) money transfer","zip_code":"11355","tags":null,"has_narrative":true,"complaint_id":"19750553","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"TransferWise Ltd","date_received":"2026-02-24T20:20:10.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am filing this complaint against Wise ( TransferWise Inc. ) due to a gross clerical error and an unacceptable delay in a fund <em>recall</em> process <em>involving</em> their partner bank, XXXX XXXX XXXX. \n1. Transaction Details : Transfer ID # XXXX, XXXX : {$1000.00}. \n2. Issue : The receiving bank ( XXXX XXXX ) notified me that they could not process the <em>recall</em> because Wise 's partner bank XXXX XXXX XXXX XXXX ) sent a <em>recall</em> request for the INCORRECT amount of {$100.00} instead of the actual {$1000.00}. \n3."]},"sort":[13.579517,"19750553"]},{"_index":"complaint-public-v1","_id":"20172152","_score":13.573961,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I am filing this complaint regarding an auto loan with American Credit Acceptance related to a XXXX XXXX XXXX XXXX. \n\nThe vehicle became subject to multiple safety recalls involving a high-voltage battery fire risk. XXXX issued warnings instructing owners not to charge the vehicle and not to park the vehicle in garages or near other vehicles due to the risk of fire or explosion. The recall notice also stated that a remedy was not available for an extended period of time. \n\nBecause the manufacturer restricted normal use of the vehicle and failed to provide a timely repair, the vehicle could not be safely operated. \n\nI notified the lender that the vehicle had a dangerous unresolved safety recall and was under stop-sale conditions. Despite this, the account continues to be reported as delinquent and I have not received clear information about the status of the repossessed vehicle. I did call and request information.I can not retrieve the vehicle because its not safe to drive.XXXX also said they would not provide me with a rental or a loaner car for more than XXXX days. \nI am requesting that this matter be reviewed, that the account be properly investigated, and that any inaccurate credit reporting be corrected while the safety defect issue is unresolved. \n\nXXXX","date_sent_to_company":"2026-03-11T17:48:42.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Loan","zip_code":"11212","tags":null,"has_narrative":true,"complaint_id":"20172152","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"American Credit Acceptance, LLC","date_received":"2026-03-11T17:26:25.000Z","state":"NY","company_public_response":null,"sub_issue":"Billing dispute for services"},"highlight":{"complaint_what_happened":["The vehicle became subject to multiple safety <em>recalls</em> <em>involving</em> a high-voltage battery fire risk. XXXX issued warnings instructing owners not to charge the vehicle and not to park the vehicle in garages or near other vehicles due to the risk of fire or explosion. The <em>recall</em> notice also stated that a remedy was not available for an extended period of time."]},"sort":[13.573961,"20172152"]},{"_index":"complaint-public-v1","_id":"18074368","_score":13.54419,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am filing a formal complaint regarding Chase Banks handling of an issue involving a XXXX XXXX transaction I attempted to dispute. When I requested assistance, I was told that because the transaction was a XXXX XXXX transaction, Chase can not do anything, and I was advised to speak to the merchant or contact the local police department. \n\nThis advice was inappropriate and not aligned with the nature of the issue. This situation involves a school refusing to issue a refund connected to a disability-related accommodation under the ADA and Section 504. My daughter is currently XXXX XXXX XXXX XXXX XXXX XXXX, and I do not have access to her belongings. The school had already granted me an extension for returning school-issued items due to this disability-related barrier, but is now refusing to process the refund and has stopped responding to communication. \n\nThis is not a criminal matter, and directing me to contact local law enforcement for a civil refund dispute involving an ADA accommodation issue was entirely inappropriate. I contacted Chase because the merchant is refusing to cooperate, and I expected to be informed of the banks available procedures for addressing ACH transactions. \n\nAdditionally, Chase did not offer any of the alternative support options typically available for ACH issues, including : ACH inquiry or investigation ACH recall attempt Communication with the receiving bank Guidance under NACHA rules Written explanation of available options I was also not provided written notice of refusal at the time, despite being told verbally that no dispute could be filed. Chases handling did not follow standard support procedures for ACH-originated disputes, did not offer accurate guidance, and left me with no clear path forward. \n\nI am requesting : A full review of how my case was handled, A written explanation clarifying my rights and Chases responsibilities regarding XXXX XXXX transactions, Confirmation of which ACH inquiry or recall options were available and why they were not offered, Corrective action regarding inappropriate directions to involve law enforcement in a civil refund matter, and Reconsideration of whether Chase can assist by initiating an ACH inquiry or merchant-bank communication. \n\nThank you for your attention to this matter. I look forward to a prompt written response.","date_sent_to_company":"2025-12-04T01:27:42.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"80249","tags":null,"has_narrative":true,"complaint_id":"18074368","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-12-04T01:23:33.000Z","state":"CO","company_public_response":null,"sub_issue":"Money was taken from your account on the wrong day or for the wrong amount"},"highlight":{"complaint_what_happened":["I am requesting : A full review of how my case was handled, A written explanation clarifying my rights and Chases responsibilities regarding XXXX XXXX transactions, Confirmation of which ACH inquiry or <em>recall</em> options were available and why they were not offered, Corrective action regarding inappropriate directions to <em>involve</em> law enforcement in a civil refund matter, and Reconsideration of whether Chase can assist by initiating an ACH inquiry or merchant-bank communication."]},"sort":[13.54419,"18074368"]},{"_index":"complaint-public-v1","_id":"17879182","_score":13.514572,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I am leasing a XXXX XXXXXXXX XXXX XXXX through XXXX XXXX. The vehicle currently has two serious open XXXX safety recalls involving fire risk, high-voltage battery defects, and potential catastrophic engine failure with loss of propulsion without warning. The manufacturer instructs owners not to charge the vehicle and to park away from structures or other vehicles. No remedy is available for either recall, and there is no timeline for repair. \nIn addition, the vehicle has a long-standing electrical malfunction involving the infotainment system and backup camera. The screen frequently turns bright green, emits a loud screeching noise, freezes during navigation and reversing, and becomes unresponsive. This creates distraction and visibility hazards. The dealer has acknowledged the issue but has not repaired it. \nThe dealer has refused to schedule a timely repair appointment or provide a loaner vehicle, even though the XXXX is unsafe to operate. I am paying {$1100.00} per month for a vehicle that I have been instructed not to charge, can not safely park, and can not reliably drive. This constitutes loss of use and financial harm. \nI have contacted XXXX XXXX  to request assistance, including the possibility of lease termination or suspension of payments due to safety-related non-usage. I have not received a meaningful response or resolution. \nThis situation has caused significant safety concerns and financial burden while the vehicle remains unusable through no fault of my own.","date_sent_to_company":"2025-12-09T15:27:12.000Z","issue":"Managing the loan or lease","sub_product":"Lease","zip_code":"07424","tags":null,"has_narrative":true,"complaint_id":"17879182","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SANTANDER HOLDINGS USA, INC.","date_received":"2025-12-09T15:21:55.000Z","state":"NJ","company_public_response":null,"sub_issue":"Problem with additional products or services purchased with the loan"},"highlight":{"complaint_what_happened":["The vehicle currently has two serious open XXXX safety <em>recalls</em> <em>involving</em> fire risk, high-voltage battery defects, and potential catastrophic engine failure with loss of propulsion without warning. The manufacturer instructs owners not to charge the vehicle and to park away from structures or other vehicles. No remedy is available for either <em>recall</em>, and there is no timeline for repair."]},"sort":[13.514572,"17879182"]},{"_index":"complaint-public-v1","_id":"5665171","_score":13.488125,"_source":{"product":"Checking or savings account","complaint_what_happened":"I order merchandise from XXXX. After reviewing all the customers reviews and trying to decide what size to order, XXXX sent the incorrect sizes, items received was nothing like the pictures shown, sizes were XXXX sizes which was extremely small. The shoes order was XXXX sizes and the wrong sizes, color. I disputed my transactions with chase for {$380.00} and received a letter of denial, chase took {$380.00} out my account and left my account on negative. I lost {$380.00} to merchandise, I cant use. Why is XXXX accepting these vendors from XXXX. The XXXX hair received had lice in the bundles, I reported all this to my bank, this is unbelievable, I am owed a refund of {$380.00} back to my bank account. After I received the merchandise, I was diagnosed with XXXX, I am convinced, with these XXXX vendors on XXXX selling in America, and sending incorrect items to America thats XXXX invested. I have proof that I cant even put my leg in any of the merchandise, everything was extremely too small. They were all XXXX sizes","date_sent_to_company":"2022-06-13T23:08:31.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"33463","tags":null,"has_narrative":true,"complaint_id":"5665171","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2022-06-13T22:52:21.000Z","state":"FL","company_public_response":null,"sub_issue":"Money was taken from your account on the wrong day or for the wrong amount"},"highlight":{"complaint_what_happened":["They were all XXXX <em>sizes</em>"]},"sort":[13.488125,"5665171"]},{"_index":"complaint-public-v1","_id":"4057184","_score":13.434673,"_source":{"product":"Debt collection","complaint_what_happened":"In XX/XX/2017, I purchased one blazer and two different pants ( size XXXX and XXXX ) from XXXX XXXX. Within two weeks, I sent back size XXXX and canceled size XXXX. Then I purchased a smaller size XXXX. I also sent back the size XXXX for a size XXXX within the same time frame. When it came time for payment, I sent a check for {$75.00}, which covered the XXXX pants ( {$30.00} ) and the blazer ( advertised for {$41.00} ). On XX/XX/XXXX, I spoke with XXXX ( Confirmation # XXXX ) and called XXXX at Comenity Bank/XXXX XXXX XXXX on XX/XX/2017, to make sure the previous charges were removed. They explained that I would be receiving a bill credit of {$24.00} for now and to give the process 60 days to work out the removal of other charges. I received the aforementioned credit but never was credited for the {$34.00} for the size XXXX pants. Since then, my bill has grown to {$300.00} in the last statement received. This balance is not correct, as I paid off everything the first time ( see check # XXXX ).","date_sent_to_company":"2021-01-08T23:21:43.000Z","issue":"Attempts to collect debt not owed","sub_product":"Credit card debt","zip_code":"10704","tags":null,"has_narrative":true,"complaint_id":"4057184","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bread Financial Holdings, Inc.","date_received":"2021-01-08T23:21:40.000Z","state":"NY","company_public_response":null,"sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["In XX/XX/2017, I purchased one blazer and two different pants ( <em>size</em> XXXX and XXXX ) from XXXX XXXX. Within two weeks, I sent back <em>size</em> XXXX and canceled <em>size</em> XXXX. Then I purchased a smaller <em>size</em> XXXX. I also sent back the <em>size</em> XXXX for a <em>size</em> XXXX within the same time frame. When it came time for payment, I sent a check for {$75.00}, which covered the XXXX pants ( {$30.00} ) and the blazer ( advertised for {$41.00} )."]},"sort":[13.434673,"4057184"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":54469,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":54469}]}},"product":{"doc_count":54469,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":17373,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":17177},{"key":"Other personal consumer report","doc_count":196}]}},{"key":"Debt collection","doc_count":8289,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit card debt","doc_count":1880},{"key":"I do not know","doc_count":1853},{"key":"Other 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