{"took":186,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":51574,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"4551789","_score":17.712402,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"XX/XX/2020 I ordered a wireless adapter from XXXX The vendor for the adapter was shady about shipping notifications and I have a huge email chain with them trying to cancel my order or locate the device they claim to have shipped to me. I never received the device I ordered. After several months of trying to work with the vendor I opened a dispute with Goldman Sachs for my Apple Card which I used to make the purchase. \n\nI have opened multiple disputes with GS citing never receiving my item and the company claiming I DID receive it. I did not. \n\nThe last dispute that I can find record of was on XX/XX/2020. This dispute was also denied. I have disputed multiple times and gotten nowhere with GS. \n\nThe vendors name on my transaction history is XXXX  My transaction : XXXX XXXX XX/XX/2020 2020","date_sent_to_company":"2021-07-17T19:02:24.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"99508","tags":null,"has_narrative":true,"complaint_id":"4551789","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"GOLDMAN SACHS BANK USA","date_received":"2021-07-17T18:41:52.000Z","state":"AK","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["XX/XX/2020 I ordered a wireless <em>adapter</em> from XXXX The vendor for the <em>adapter</em> was shady about shipping notifications and I have a huge email chain with them trying to cancel my order or locate the device they claim to have shipped to me. I never received the device I ordered. After several months of trying to work with the vendor I opened a dispute with Goldman Sachs for my Apple Card which I used to make the purchase."]},"sort":[17.712402,"4551789"]},{"_index":"complaint-public-v1","_id":"12107484","_score":17.2824,"_source":{"product":"Credit card","complaint_what_happened":"Complaint Regarding the Unprofessional Handling of Case # XXXX by Discover Card I am writing to formally complain about the unprofessional handling of my case by Discover Card employees. The staff has demonstrated a clear lack of responsibility, disregarded the facts, arbitrarily enforced disputes with double standards, and shown a lack of knowledge and common sense in handling these cases. \n\nIn particular, I spoke with an employee from the dispute team who had a foreign ( XXXX ) accent and appeared to lack an understanding of American culture, specifically the concept of factualism. This individual seemed more concerned with protecting their own image than addressing the mistake they had made. As a result, I feel compelled to escalate this issue. \n\nWe have two very similar, nearly identical disputed cases involving the purchase of the same XXXX XXXX battery, for which we received the wrong product. Instead of the battery, we received an adapter and charger. We provided similar documents and photos for both disputes with Discover Card, as we did not receive the products we paid for. \n\nCase # XXXX : We purchased a XXXX XXXX battery on XXXX but received a battery adapter in the mail. We disputed this transaction over the phone, speaking with a local representative and providing comparative product photos ( see screenshot with case # XXXX XXXX  ). After a detailed explanation, the dispute was resolved in our favor, and the amount was credited back to our account on XX/XX/XXXX ( see screenshot # XXXX ). \n\nCase # XXXX : Similarly, we purchased the same battery on XXXX and received a battery charger instead. We disputed this transaction in the same manner, submitting photos and detailed explanations ( see screenshot with case # XXXX ). However, this time, the dispute was resolved in favor of the seller, and the charge was reposted to my account on XX/XX/XXXX. The Discover Card employee handling the case refused to acknowledge their mistake and claimed that the evidence we provided was \" insufficient to continue the dispute '' ( see screenshots # XXXX & # XXXX ). This dismissal of the facts is unjust and unfair. \n\nWe resubmitted the dispute with updated documents, but on XX/XX/XXXX, Discover Card emailed me to say that they would not reconsider the decision, despite it being clearly incorrect. \n\nQuestion of Discrepancy : For two nearly identical cases with the same facts ( both involving the non-receipt of the battery I paid forone case resulted in receiving an adapter, and the other a charger ) and supporting documentation, why was one case resolved in our favor and the other not?\n\nDuring the dispute process, I discovered that many XXXX sellers on XXXX are selling the same products from the same region in XXXX. Instead of shipping functional batteries, they are sending other items or non-working batteries. It is clear that these sellers are engaging in online fraud targeting XXXX consumers. I contacted the seller, who admitted to shipping the wrong product on purpose and offered to issue a full refund. Additionally, the seller requested that I keep the charger. \n\nWhile it would be easier to accept the refund from the seller, I am not concerned with the money ; this is a matter of principle. I refuse to tolerate online fraud and want to ensure that other consumers are not cheated. As a result, I have chosen not to respond to the sellers repeated attempts to reach me ( see screenshots # XXXX, # XXXX, # XXXX, and # XXXX, which were emailed to me on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ). \n\nConclusion : Discover Card must take action to uphold factual standards. This dispute should be corrected, and the employees involved in mishandling this case should be dismissed, as they are clearly unqualified. Discover Cards failure to protect consumers while allowing online fraud to continue is unacceptable. Once this dispute is resolved, I will be closing my account with Discover Card. \n\nWe are requesting the CFPB 's assistance in correcting this dispute with Discover Card.","date_sent_to_company":"2025-02-24T20:59:32.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"94539","tags":null,"has_narrative":true,"complaint_id":"12107484","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2025-02-17T18:11:12.000Z","state":"CA","company_public_response":null,"sub_issue":"Other problem"},"highlight":{"complaint_what_happened":["We have two very similar, nearly identical disputed cases <em>involving</em> the purchase of the same XXXX XXXX battery, for which we received the wrong product. Instead of the battery, we received an <em>adapter</em> and charger. We provided similar documents and photos for both disputes with Discover Card, as we did not receive the products we paid for. \n\nCase # XXXX : We purchased a XXXX XXXX battery on XXXX but received a battery <em>adapter</em> in the mail."]},"sort":[17.2824,"12107484"]},{"_index":"complaint-public-v1","_id":"6561120","_score":17.234772,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Ally Financial is not following consumer law. below is the definition of Rescission as well as They have no legal right under consumer law considering they don't have first hand knowledge of any contracts. \n\nrescission of contract To abrogate, annul, avoid, or cancel a contract ; particularly, nullifying a contract by the act of either party. The right of rescission is the right to cancel ( rescind ) a contract upon the occurrence of certain kinds of default by the other contracting party. To declare a contract void in its inception and to put an end to it as though it never were. Russell v. Stephens, 191 Wash. 314, 71 P.2d 30, 31.\n\nA \" rescission '' amounts to the unmaking of a contract, or an undoing of it from the beginning, and not merely a termination, and it may be effected by mutual agreement of parties, or by one of the parties declaring rescission of contract without consent of other if a legally sufficient ground therefor exists, or by applying to courts for a decree of rescission. Abdallah , Inc. v. Martin, 242 Minn. 416, 65 N.W.2d 641, 644. \nIt necessarily involves a repudiation of the contract and a refusal of the moving party to be further bound by it. \n\nAn action of an equitable nature in which a party seeks to be relieved of his obligations under a contract on the grounds of mutual mistake, fraud, impossibility, etc. It does not require permission from either party. \n\nAlly Financial was not present for any contract signing and thus do not have first hand knowledge of this contract, making them unable to validate the authenticity of any signatures","date_sent_to_company":"2023-02-11T14:31:26.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"6561120","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ALLY FINANCIAL INC.","date_received":"2023-02-11T14:13:08.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["<em>Martin</em>, 242 Minn. 416, 65 N.W.2d 641, 644. \nIt necessarily <em>involves</em> a repudiation of the contract and a refusal of the moving party to be further bound by it. \n\nAn action of an equitable nature in which a party seeks to be relieved of his obligations under a contract on the grounds of mutual mistake, fraud, impossibility, etc. It does not require permission from either party."]},"sort":[17.234772,"6561120"]},{"_index":"complaint-public-v1","_id":"11911681","_score":16.884068,"_source":{"product":"Credit card","complaint_what_happened":"I contacted XXXX after purchasing a XXXX XXXX to find why a Wi-Fi surround speaker that would be compatible with the TV after staying on the phone with XXXX for XXXX an hour to representative advised me to purchase XXXX speakers and an adapter when the product came in they would help me hook it up After it came in. I called XXXX and their technical support team apologize to me over and over again, stating that whoever sold me the stuff sold me the wrong stuff and that actually XXXX does not have anything compatible with XXXX. They gave me a return label. I returned the merchandise the very next day XXXX speakers, and the adapter all went back to XXXX in the same box with their return label. XXXX only refunded me back for XXXX of the speakers after contacting XXXX multiple times and them opening a case I still have not had any resolution so I contacted Discover to file credit card dispute Discover open a credit card dispute and XXXX responded back stating XXXX they did not receive all the product back too. It was shipping and handling charges. I sent over to Discover a request to reopen the case and they refuse stating that once the case is closed, they do not reopen it. I explained to Discover and I also sent Discover a copy of the itemized receipt of which XXXX did not show and that there was no charge for shipping. Also, I sent correspondence to Discover asking them to reopen the case showing that XXXX said that they were going to look into it they apologized for the inconvenience that they dont understand what happened and why I did not get a full refund. Everything was returned back to XXXX the adapter, and the XXXX speakers that was originally ordered Discover also once again refuses to reopen this credit card dispute.","date_sent_to_company":"2025-02-03T14:05:26.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"22031","tags":null,"has_narrative":true,"complaint_id":"11911681","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"DISCOVER BANK","date_received":"2025-02-03T13:58:44.000Z","state":"VA","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Everything was returned back to XXXX the <em>adapter</em>, and the XXXX speakers that was originally ordered Discover also once again refuses to reopen this credit card dispute."]},"sort":[16.884068,"11911681"]},{"_index":"complaint-public-v1","_id":"6561060","_score":16.773624,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX XXXX is not following consumer law. below is the definition of Rescission as well as They have no legal right under consumer law considering they don't have first hand knowledge of any contracts. \n\nrescission of contract To abrogate, annul, avoid, or cancel a contract ; particularly, nullifying a contract by the act of either party. The right of rescission is the right to cancel ( rescind ) a contract upon the occurrence of certain kinds of default by the other contracting party. To declare a contract void in its inception and to put an end to it as though it never were. Russell v. Stephens, 191 Wash. 314, 71 P.2d 30, 31. \n\nA \" rescission '' amounts to the unmaking of a contract, or an undoing of it from the beginning, and not merely a termination, and it may be effected by mutual agreement of parties, or by one of the parties declaring rescission of contract without consent of other if a legally sufficient ground therefor exists, or by applying to courts for a decree of rescission. Abdallah , Inc. v. Martin, 242 Minn. 416, 65 N.W.2d 641, 644. \nIt necessarily involves a repudiation of the contract and a refusal of the moving party to be further bound by it. \n\nAn action of an equitable nature in which a party seeks to be relieved of his obligations under a contract on the grounds of mutual mistake, fraud, impossibility, etc. It does not require permission from either party. \n\nXXXX XXXX was not present for any contract signing and thus do not have first hand knowledge of this contract, making them unable to validate the authenticity of any signatures","date_sent_to_company":"2023-02-11T14:31:49.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"6561060","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2023-02-11T14:31:35.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["<em>Martin</em>, 242 Minn. 416, 65 N.W.2d 641, 644. \nIt necessarily <em>involves</em> a repudiation of the contract and a refusal of the moving party to be further bound by it. \n\nAn action of an equitable nature in which a party seeks to be relieved of his obligations under a contract on the grounds of mutual mistake, fraud, impossibility, etc. It does not require permission from either party."]},"sort":[16.773624,"6561060"]},{"_index":"complaint-public-v1","_id":"21574363","_score":15.973011,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"A fraud recall was initiated by XXXX XXXX  for my elderly Mother- XXXX XXXX on a wire sent to a Wells Fargo account on XXXX. Wells Fargo has not responded or confirmed receipt. This involves an elderly victim of financial exploitation. We are requesting confirmation that the recall was received and that the account has been reviewed. \nWe would like a response. \n\nthe transaction number is XXXX","date_sent_to_company":"2026-04-24T18:09:31.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"80016","tags":null,"has_narrative":true,"complaint_id":"21574363","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-04-24T18:03:01.000Z","state":"CO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["A fraud <em>recall</em> was initiated by XXXX XXXX  for my elderly Mother- XXXX XXXX on a wire sent to a Wells Fargo account on XXXX. Wells Fargo has not responded or confirmed receipt. This <em>involves</em> an elderly victim of financial exploitation. We are requesting confirmation that the <em>recall</em> was received and that the account has been reviewed. \nWe would like a response. \n\nthe transaction number is XXXX"]},"sort":[15.973011,"21574363"]},{"_index":"complaint-public-v1","_id":"12851437","_score":15.097604,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I'd like to provide an important clarification and update to my complaint ( # XXXX ) regarding my vehicle purchase and return involving CarMax. \n\nIn addition to the issues described, I also received an emissions recall notice for the XXXX  XXXX XXXX shortly after purchasing the vehicle. Despite multiple attempts, I was unable to find a dealership willing to perform the recall. One appointment was canceled after three hours, and I was referred to another location over XXXX miles away, with no further support. \n\nThis unresolved recall contributed to my decision to return the car and is part of the broader issue of misrepresentation and sale of a vehicle in unsatisfactory condition. I respectfully ask that this be included in the record for full context.","date_sent_to_company":"2025-04-08T00:27:41.000Z","issue":"Repossession","sub_product":"Loan","zip_code":"30236","tags":"Servicemember","has_narrative":true,"complaint_id":"12851437","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CarMax, Inc.","date_received":"2025-04-08T00:21:16.000Z","state":"GA","company_public_response":null,"sub_issue":"Voluntary repossession"},"highlight":{"complaint_what_happened":["I'd like to provide an important clarification and update to my complaint ( # XXXX ) regarding my vehicle purchase and return <em>involving</em> CarMax. \n\nIn addition to the issues described, I also received an emissions <em>recall</em> notice for the XXXX  XXXX XXXX shortly after purchasing the vehicle. Despite multiple attempts, I was unable to find a dealership willing to perform the <em>recall</em>."]},"sort":[15.097604,"12851437"]},{"_index":"complaint-public-v1","_id":"14530279","_score":15.019884,"_source":{"product":"Debt or credit management","complaint_what_happened":"Problem is adapter called Goodleap LLC.which came by to my house to ask if I had improvements in mine I wanted the house painted the gentleman explained they could loan me up to {$24000.00} but they didn't State the interest rate which is very high the job for painting the house should only cost XXXX and here I already made a few payments on it and all the sudden the XXXX turns into a balance of XXXX this is a predatory company. Originally signed papers here at the house and when the contract came it looked completely different.","date_sent_to_company":"2025-07-09T00:23:56.000Z","issue":"Confusing or misleading advertising or marketing","sub_product":"Debt settlement","zip_code":"923XX","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"14530279","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paramount GR Holdings, LLC","date_received":"2025-07-09T00:04:59.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Problem is <em>adapter</em> called Goodleap LLC.which came by to my house to ask if I had improvements in mine I wanted the house painted the gentleman explained they could loan me up to {$24000.00} but they didn't State the interest rate which is very high the job for painting the house should only cost XXXX and here I already made a few payments on it and all the sudden the XXXX turns into a balance of XXXX this is a predatory company."]},"sort":[15.019884,"14530279"]},{"_index":"complaint-public-v1","_id":"6114851","_score":14.973126,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Capital One is acting in bad faith and colluding with merchant to steal my money. I purchased adapters from XXXX on XXXX, and then returned them on XXXX. I have confirmation Merchant received them back. Merchant refused to refund. I opened dispute and Capital One sent off a nonsense letter saying : Confirmation showing no cancellation per policy was received and charged me again. This is asinine. I attach evidence detailing the proof they accepted the return, sent me a return label, and then I returned the items. I want my money back for the returned items.","date_sent_to_company":"2022-10-21T17:07:20.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"93065","tags":null,"has_narrative":true,"complaint_id":"6114851","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2022-10-21T17:03:00.000Z","state":"CA","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["I purchased <em>adapters</em> from XXXX on XXXX, and then returned them on XXXX. I have confirmation Merchant received them back. Merchant refused to refund. I opened dispute and Capital One sent off a nonsense letter saying : Confirmation showing no cancellation per policy was received and charged me again. This is asinine. I attach evidence detailing the proof they accepted the return, sent me a return label, and then I returned the items. I want my money back for the returned items."]},"sort":[14.973126,"6114851"]},{"_index":"complaint-public-v1","_id":"19056336","_score":14.776095,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am submitting this complaint regarding PayPal, Inc.s improper handling of a dispute involving unauthorized recurring charges and the shipment of a food product subject to an FDA-published recall.\n\nA merchant processed recurring charges through PayPal without my authorization. I did not consent to a subscription, did not authorize recurring billing, and did not agree to receive additional shipments. Under the Electronic Fund Transfer Act ( 15 U.S.C. 1693 et seq. ) and Regulation E ( 12 C.F.R. 1005.10 ), recurring electronic fund transfers require clear consumer authorization. A merchants unilateral designation of a transaction as a subscription does not establish valid authorization.\n\nAfter the charge occurred, I learned that the product shipped by the merchant was subject to an FDA-published recall due to a serious food safety risk, specifically botulism. The merchant had knowledge of the recall prior to or at the time of shipment and failed to provide any warning, recall notice, or instruction not to consume the product. I would not have accepted shipment of a recalled food product posing a potentially life-threatening hazard.\n\nI disputed the unauthorized charge through PayPal. PayPal denied and closed my dispute, stating only that the transaction was processed correctly. PayPal did not require the merchant to produce a valid billing agreement, proof of consumer consent, or evidence of authorization for recurring charges, as required by 12 C.F.R. 1005.11. PayPal also failed to address or consider the consumer safety implications of shipping a recalled food product.\n\nPayPal has refused to identify the documentation it relied upon to deny my dispute and has not demonstrated that it conducted a reasonable investigation as required by Regulation E. Closing a dispute without verifying authorization or addressing a known FDA recall constitutes a failure to comply with federal consumer protection requirements. I appealed their decision and again paypal denied my appeal I am requesting that the CFPB require PayPal to : Provide documentation demonstrating valid authorization for the recurring charges, or reverse the unauthorized charges ; Correct its dispute investigation practices to ensure compliance with the Electronic Fund Transfer Act and Regulation E ; and Address its handling of disputes involving known consumer safety risks.","date_sent_to_company":"2026-01-28T00:44:08.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"27215","tags":null,"has_narrative":true,"complaint_id":"19056336","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2026-01-28T00:28:21.000Z","state":"NC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I appealed their decision and again paypal denied my appeal I am requesting that the CFPB require PayPal to : Provide documentation demonstrating valid authorization for the recurring charges, or reverse the unauthorized charges ; Correct its dispute investigation practices to ensure compliance with the Electronic Fund Transfer Act and Regulation <em>E</em> ; and Address its handling of disputes <em>involving</em> known consumer safety risks."]},"sort":[14.776095,"19056336"]},{"_index":"complaint-public-v1","_id":"6441635","_score":14.389163,"_source":{"product":"Checking or savings account","complaint_what_happened":"I put through a dispute with Wells Fargo on XX/XX/2022. XXXX XXXX sold me a {$590.00} Defective phone. XXXX XXXX rep did not put in my XXXX card so it wouldnt work. Same day I had no directions & I tried to return it. XXXX XXXX refused. I tried it. The earphone was taken out. I purchased an earphone adapter. While using the phone, the volume went to zero. I returned it to the store. XXXX XXXX refuses to admit their phone is defective and employee did not put in XXXX XXXX XXXX XXXX card. I returned the phone to XXXX XXXX on XX/XX/2022. I request my refund.","date_sent_to_company":"2023-01-15T17:31:55.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"6441635","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-01-15T17:25:03.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["I purchased an earphone <em>adapter</em>. While using the phone, the volume went to zero. I returned it to the store. XXXX XXXX refuses to admit their phone is defective and employee did not put in XXXX XXXX XXXX XXXX card. I returned the phone to XXXX XXXX on XX/XX/2022. I request my refund."]},"sort":[14.389163,"6441635"]},{"_index":"complaint-public-v1","_id":"18397809","_score":14.310011,"_source":{"product":"Debt collection","complaint_what_happened":"This issue involves more than one company. I am submitting this complaint to document the situation and request that each company involved review its role and provide clarification or correction as appropriate. I experienced issues related to my financial accounts involving more than one company within the past few months. I do not recall the exact dates. \n\nI have not contacted the companies directly prior to submitting this complaint. I am seeking clarification and a formal review of how my accounts were handled. \n\nI am requesting that each company involved review my account activity and provide a clear written explanation and correction if applicable.","date_sent_to_company":"2026-02-19T18:44:01.000Z","issue":"Communication tactics","sub_product":"Credit card debt","zip_code":"11207","tags":null,"has_narrative":true,"complaint_id":"18397809","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"First National Collection Bureau, Inc.","date_received":"2025-12-31T22:18:44.000Z","state":"NY","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Frequent or repeated calls"},"highlight":{"complaint_what_happened":["This issue <em>involves</em> more than one company. I am submitting this complaint to document the situation and request that each company involved review its role and provide clarification or correction as appropriate. I experienced issues related to my financial accounts <em>involving</em> more than one company within the past few months. I do not <em>recall</em> the exact dates. \n\nI have not contacted the companies directly prior to submitting this complaint."]},"sort":[14.310011,"18397809"]},{"_index":"complaint-public-v1","_id":"19532750","_score":14.222159,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/year>, I sent {$2000.00} via XXXX to an individual who was impersonating someone I know and fabricated a story involving a sick family member entering assisted living. \n\nWithin approximately XXXX minutes of the transaction, I realized I had been deceived and immediately contacted U.S. Bank to report the fraud and request a recall. \n\nMy claim was denied solely because the transaction was authorized. However, this was impersonation fraud, and I reported it almost immediately, creating a reasonable opportunity for mitigation. \n\nI am requesting : Documentation showing the exact time the recall was initiated Documentation of communication with the receiving bank Clarification of whether any mitigation steps were taken within minutes of my report","date_sent_to_company":"2026-02-16T18:56:11.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"42101","tags":"Servicemember","has_narrative":true,"complaint_id":"19532750","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2026-02-16T18:45:41.000Z","state":"KY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem making or receiving payments"},"highlight":{"complaint_what_happened":["On XX/XX/year>, I sent {$2000.00} via XXXX to an individual who was impersonating someone I know and fabricated a story <em>involving</em> a sick family member entering assisted living. \n\nWithin approximately XXXX minutes of the transaction, I realized I had been deceived and immediately contacted U.S. Bank to report the fraud and request a <em>recall</em>. \n\nMy claim was denied solely because the transaction was authorized."]},"sort":[14.222159,"19532750"]},{"_index":"complaint-public-v1","_id":"20359503","_score":14.157307,"_source":{"product":"Credit card","complaint_what_happened":"To Whom It May Concern, I am writing to formally dispute an erroneous charge appearing on my Best Buy Credit Card statement and subsequently impacting my credit report. This charge pertains to merchandise that was never received and for which the order was explicitly canceled. \n\nOn XX/XX/year>, I visited the Best Buy store in XXXX, NC, to purchase an XXXX XXXX XXXX XXXX laptop. As the desired color was not immediately available, the item was arranged for shipment. During this transaction, I also opened a Best Buy Credit Card account, through which I financed the XXXX XXXX, a one-year subscription to XXXX XXXX XXXX and a XXXX XXXX adapter. \n\nThe following day, XX/XX/year>, I decided to cancel the XXXX XXXX order. I proceeded to the Best Buy location in XXXX, NC, where I returned the USB-C adapter and, concurrently, purchased an XXXX laptop. \n\nDespite the timely cancellation of the XXXX XXXX order, my subsequent credit card statement reflects charges for both the original XXXX XXXX ( {$1500.00} ) and the XXXX laptop I acquired from the XXXX store. This means I am currently being billed for merchandise I neither received nor possess, due to the cancellation. \n\nI have undertaken several attempts to resolve this issue without success. Initially, I contacted the Best Buy credit card department to file a dispute, clearly explaining that the charge was for a canceled order for unreceived goods. Following a lack of resolution, which resulted in the charge being reported on my credit report as a high utilization and maintaining a significant balance on my credit card, I made further efforts. I visited two different Best Buy stores and spoke with two separate managers. During these discussions, I provided comprehensive documentation, including evidence from the Best Buy application confirming the cancellation on XX/XX/year>, alongside my billing statements and receipts. Although the store managers escalated the matter to their department heads, the erroneous charge remains on my account.\n\nThis unresolved balance is significantly impacting my credit score through high utilization, and I am being unfairly held responsible for an item that was canceled and never fulfilled. \n\nI respectfully request an immediate and thorough investigation into this matter. I seek the prompt removal of the {$1500.00} charge for the XXXX XXXX XXXX from my Best Buy Credit Card account and the rectification of any adverse reporting to credit bureaus. Please confirm the steps being taken to resolve this discrepancy.","date_sent_to_company":"2026-03-18T02:59:33.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"27545","tags":null,"has_narrative":true,"complaint_id":"20359503","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2026-03-18T02:18:39.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["During this transaction, I also opened a Best Buy Credit Card account, through which I financed the XXXX XXXX, a one-year subscription to XXXX XXXX XXXX and a XXXX XXXX <em>adapter</em>. \n\nThe following day, XX/XX/year>, I decided to cancel the XXXX XXXX order. I proceeded to the Best Buy location in XXXX, NC, where I returned the USB-C <em>adapter</em> and, concurrently, purchased an XXXX laptop."]},"sort":[14.157307,"20359503"]},{"_index":"complaint-public-v1","_id":"19419956","_score":14.135839,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I was the victim of a scam involving a {$130000.00} wire transfer on XX/XX/year> and ave filed this with XXXX and FTC Identity Theft. I am seeking written confirmation regarding a recovery of {$18000.00} that XXXX XXXX  returned to Bank of America on XX/XX/year> pursuant to a wire recall supported by a Hold Harmless Letter. \n\nXXXX Bank has provided a formal CFPB response confirming the funds were transmitted to Bank of America. When I previously contacted Bank of America, I was told agents could not locate the matter without a name match. \n\nI am requesting written confirmation whether the recall is now complete, whether any additional balance is alleged to be owed in my name, and whether any further recovery actions are planned.","date_sent_to_company":"2026-02-11T16:10:44.000Z","issue":"Other service problem","sub_product":"Domestic (US) money transfer","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"19419956","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2026-02-11T15:58:22.000Z","state":"MA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I was the victim of a scam <em>involving</em> a {$130000.00} wire transfer on XX/XX/year> and ave filed this with XXXX and FTC Identity Theft. I am seeking written confirmation regarding a recovery of {$18000.00} that XXXX XXXX  returned to Bank of America on XX/XX/year> pursuant to a wire <em>recall</em> supported by a Hold Harmless Letter. \n\nXXXX Bank has provided a formal CFPB response confirming the funds were transmitted to Bank of America."]},"sort":[14.135839,"19419956"]},{"_index":"complaint-public-v1","_id":"1661290","_score":14.047445,"_source":{"product":"Debt collection","complaint_what_happened":"I was sued in XXXX court for a debt XXXX XX/XX/XXXX. The original debt was from XX/XX/XXXX. I appeared, the judge ruled against me, and they attempted to garnish my wages. I have filed an exemption which has prohibited them from successfully garnishing these wages every year every pay period since. They have renewed this debt yearly, in court, without my knowledge or notification of each new hearing. So I have never been present since the initial XX/XX/XXXX hearing. The debt now exceeds XXXX! They have frozen my joint account, and again I was not notified of this intent. I have learned there is a 10 year SOL in West Virginia on collection of a debt like this which would have expired XX/XX/XXXX. 2 years ago! How can the court have judged against me? How can Martin & Seibert in XXXX WV continue these shady collection practices, and through the court???","date_sent_to_company":"2015-11-18T19:01:52.000Z","issue":"Taking/threatening an illegal action","sub_product":"Medical","zip_code":"25404","tags":null,"has_narrative":true,"complaint_id":"1661290","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Martin & Seibert, L.C.","date_received":"2015-11-18T19:01:51.000Z","state":"WV","company_public_response":null,"sub_issue":"Sued w/o proper notification of suit"},"highlight":{"complaint_what_happened":["How can <em>Martin</em> & Seibert in XXXX WV continue these shady collection practices, and through the court???"],"company":["<em>Martin</em> & Seibert, L.C."]},"sort":[14.047445,"1661290"]},{"_index":"complaint-public-v1","_id":"21943758","_score":13.909088,"_source":{"product":"Checking or savings account","complaint_what_happened":"On or about XX/XX/year>, I sent two international wire transfers through my Capital One account. XXXX transfer was approximately {$90.00} and the second transfer was {$6100.00}. \n\nShortly after the transfer, I discovered that I had been the victim of a fraud/scam involving the wire recipient. On or about XX/XX/year>, I contacted Capital One immediately to report the fraud and request assistance. I was informed that a XXXX  recall/request would be initiated regarding the fraudulent wire transfer and that I would be updated on the status of the investigation. \n\nHowever, Capital One did not provide meaningful follow-up or status updates regarding the recall or investigation. Each time I attempted to obtain information, I had to contact Capital One myself, and I was repeatedly told there was no update.\n\nIt has now been approximately one year, and I still have not received a clear explanation regarding whether the receiving bank responded, whether any funds were recovered or frozen, the outcome of the XXXX recall, or the final determination of the investigation. \n\nI am requesting a written explanation of the actions taken by Capital One regarding this wire fraud report, information regarding the XXXX recall and any responses received, the final outcome/status of the investigation, and copies or summaries of relevant investigation records and communications. \n\nThis complaint concerns Capital Ones handling, communication, and follow-up regarding the fraud investigation and wire recall process.","date_sent_to_company":"2026-05-06T18:49:21.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"156XX","tags":null,"has_narrative":true,"complaint_id":"21943758","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2026-05-06T18:23:59.000Z","state":"PA","company_public_response":null,"sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["Shortly after the transfer, I discovered that I had been the victim of a fraud/scam <em>involving</em> the wire recipient. On or about XX/XX/year>, I contacted Capital One immediately to report the fraud and request assistance. I was informed that a XXXX  <em>recall</em>/request would be initiated regarding the fraudulent wire transfer and that I would be updated on the status of the investigation."]},"sort":[13.909088,"21943758"]},{"_index":"complaint-public-v1","_id":"14750369","_score":13.871044,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/year>, I submitted a wire transfer through Mercury Technologies , Inc. to an external business account at XXXX  XXXX XXXX. Shortly after sending the funds, I contacted Mercury to initiate a wire recall due to a fraudulent transaction involving the recipient. Mercury acknowledged my request and confirmed via email ( especially by representative XXXX ) that the wire recall process had been initiated and was being followed up with XXXX  XXXX XXXX. \n\nHowever, for over eight weeks I kept requesting updates, documents, or any evidence that the recall had actually been submitted to XXXX  XXXX XXXX. Despite my multiple emails and reminders, Mercury never provided proof of submission ( no XXXX confirmation, no bank reply, no tracking ID, no escalation notice, nothing ). \n\nEventually, I had to escalate the issue to external regulatory agencies because Mercury failed to provide any tangible documentation showing that the recall process was truly followed up. I believe Mercury may have misled me by claiming actions that were never taken or were insufficient, while the fraud window closed.\n\nThis negligent behavior resulted in the failure to retrieve the {$7500.00} USD that could have been recovered if Mercury had acted with the proper urgency, documentation, and transparency.","date_sent_to_company":"2025-07-19T00:02:17.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"33138","tags":null,"has_narrative":true,"complaint_id":"14750369","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Mercury Technologies, Inc.","date_received":"2025-07-18T23:52:36.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Shortly after sending the funds, I contacted Mercury to initiate a wire <em>recall</em> due to a fraudulent transaction <em>involving</em> the recipient. Mercury acknowledged my request and confirmed via email ( especially by representative XXXX ) that the wire <em>recall</em> process had been initiated and was being followed up with XXXX  XXXX XXXX. \n\nHowever, for over eight weeks I kept requesting updates, documents, or any evidence that the <em>recall</em> had actually been submitted to XXXX  XXXX XXXX."]},"sort":[13.871044,"14750369"]},{"_index":"complaint-public-v1","_id":"3125529","_score":13.722553,"_source":{"product":"Debt collection","complaint_what_happened":"On today XX/XX/XXXX a strange XXXX gentlemen showed up at my door with a box in his hand, Given I have an XXXX XXXX and the level of legal retaliation I am experiencing due to reporting every level of fraud possible, I was had a set of legal documents from a stranger who never asked me to sign, The box in his hand was small in nature and I thought it was a bomb. I began to panic, Please note we have signs to stay off of our premises. He was totally trespassing, It was a duplicate set of documents which were sent to me previously. It was from XXXX XXXX XXXX representing XXXX XXXX XXXX XXXX XXXX. Please note my street is gated and I NOW KNOW WHO provided this stranger with the code. There is a connect at the Bar Association who's relative lived on this street. This individual is basically retaliating due to 1. Me reporting him to the Bar Association 2. I also sent a second request to your organization for a copy of the contract I signed versus a forged contract he sent via CFPB. \n3. I have received threatening phone calls daily I am now forced to take intense legal action against him. \nPlease note I fear for my life and this Attorney is harassing me because he was uncovered!","date_sent_to_company":"2019-03-08T15:53:39.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Other debt","zip_code":"30017","tags":null,"has_narrative":true,"complaint_id":"3125529","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Hays Potter & Martin LLP","date_received":"2019-01-15T20:44:32.000Z","state":"GA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Threatened to arrest you or take you to jail if you do not pay"},"highlight":{"company":["Hays Potter & <em>Martin</em> LLP"]},"sort":[13.722553,"3125529"]},{"_index":"complaint-public-v1","_id":"2981089","_score":13.656462,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I submitted a dispute with XXXX  twice to request removal of a collection in the amount of XXXX involving a collection company ( Midwest Recovery System ) whose client is an online payday loan  company not licensed in the XXXX of Virginia. I do not recall in the last five years taking out a loan with this payday loan company ( XXXX XXXX XXXX ) and Midwest Recovery never sent me a notice that would allow me the opportunity to dispute the collection.","date_sent_to_company":"2018-08-02T16:03:23.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"22191","tags":null,"has_narrative":true,"complaint_id":"2981089","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Midwest Recovery Systems","date_received":"2018-08-02T16:03:21.000Z","state":"VA","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I submitted a dispute with XXXX  twice to request removal of a collection in the amount of XXXX <em>involving</em> a collection company ( Midwest Recovery System ) whose client is an online payday loan  company not licensed in the XXXX of Virginia. I do not <em>recall</em> in the last five years taking out a loan with this payday loan company ( XXXX XXXX XXXX ) and Midwest Recovery never sent me a notice that would allow me the opportunity to dispute the collection."]},"sort":[13.656462,"2981089"]},{"_index":"complaint-public-v1","_id":"2980084","_score":13.605234,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I submitted a dispute with Experian twice to request removal of a collection in the amount of XXXX involving a collection company ( XXXX XXXX XXXX ) whose client is an online payday loan company not licensed in the Commonwealth of Virginia. I do not recall in the last five years taking out a loan with this payday loan company ( XXXX XXXX XXXX ) and XXXX XXXX never sent me a notice that would allow me the opportunity to dispute the collection.","date_sent_to_company":"2018-08-02T16:02:49.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"22191","tags":null,"has_narrative":true,"complaint_id":"2980084","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2018-08-02T15:29:15.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I submitted a dispute with Experian twice to request removal of a collection in the amount of XXXX <em>involving</em> a collection company ( XXXX XXXX XXXX ) whose client is an online payday loan company not licensed in the Commonwealth of Virginia. I do not <em>recall</em> in the last five years taking out a loan with this payday loan company ( XXXX XXXX XXXX ) and XXXX XXXX never sent me a notice that would allow me the opportunity to dispute the collection."]},"sort":[13.605234,"2980084"]},{"_index":"complaint-public-v1","_id":"20172152","_score":13.573053,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I am filing this complaint regarding an auto loan with American Credit Acceptance related to a XXXX XXXX XXXX XXXX. \n\nThe vehicle became subject to multiple safety recalls involving a high-voltage battery fire risk. XXXX issued warnings instructing owners not to charge the vehicle and not to park the vehicle in garages or near other vehicles due to the risk of fire or explosion. The recall notice also stated that a remedy was not available for an extended period of time. \n\nBecause the manufacturer restricted normal use of the vehicle and failed to provide a timely repair, the vehicle could not be safely operated. \n\nI notified the lender that the vehicle had a dangerous unresolved safety recall and was under stop-sale conditions. Despite this, the account continues to be reported as delinquent and I have not received clear information about the status of the repossessed vehicle. I did call and request information.I can not retrieve the vehicle because its not safe to drive.XXXX also said they would not provide me with a rental or a loaner car for more than XXXX days. \nI am requesting that this matter be reviewed, that the account be properly investigated, and that any inaccurate credit reporting be corrected while the safety defect issue is unresolved. \n\nXXXX","date_sent_to_company":"2026-03-11T17:48:42.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Loan","zip_code":"11212","tags":null,"has_narrative":true,"complaint_id":"20172152","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"American Credit Acceptance, LLC","date_received":"2026-03-11T17:26:25.000Z","state":"NY","company_public_response":null,"sub_issue":"Billing dispute for services"},"highlight":{"complaint_what_happened":["The vehicle became subject to multiple safety <em>recalls</em> <em>involving</em> a high-voltage battery fire risk. XXXX issued warnings instructing owners not to charge the vehicle and not to park the vehicle in garages or near other vehicles due to the risk of fire or explosion. The <em>recall</em> notice also stated that a remedy was not available for an extended period of time."]},"sort":[13.573053,"20172152"]},{"_index":"complaint-public-v1","_id":"19750553","_score":13.572887,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am filing this complaint against Wise ( TransferWise Inc. ) due to a gross clerical error and an unacceptable delay in a fund recall process involving their partner bank, XXXX XXXX XXXX. \n1. Transaction Details : Transfer ID # XXXX, XXXX : {$1000.00}. \n2. Issue : The receiving bank ( XXXX XXXX ) notified me that they could not process the recall because Wise 's partner bank XXXX XXXX XXXX XXXX ) sent a recall request for the INCORRECT amount of {$100.00} instead of the actual {$1000.00}. \n3. Timeline : This error was identified and communicated to Wise in late XXXX. Despite my repeated follow-ups, Wise has failed to rectify this low-level clerical mistake for over a month. My funds have been stuck since XX/XX/year>. \n4. Impact : Wises failure to coordinate with its partner bank has resulted in the loss of access to my funds ( {$1000.00} ). Wise 's support only provides generic responses without a concrete resolution or proof of a corrected XXXX message ( XXXX ).","date_sent_to_company":"2026-02-24T20:28:31.000Z","issue":"Money was not available when promised","sub_product":"Domestic (US) money transfer","zip_code":"11355","tags":null,"has_narrative":true,"complaint_id":"19750553","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"TransferWise Ltd","date_received":"2026-02-24T20:20:10.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am filing this complaint against Wise ( TransferWise Inc. ) due to a gross clerical error and an unacceptable delay in a fund <em>recall</em> process <em>involving</em> their partner bank, XXXX XXXX XXXX. \n1. Transaction Details : Transfer ID # XXXX, XXXX : {$1000.00}. \n2. Issue : The receiving bank ( XXXX XXXX ) notified me that they could not process the <em>recall</em> because Wise 's partner bank XXXX XXXX XXXX XXXX ) sent a <em>recall</em> request for the INCORRECT amount of {$100.00} instead of the actual {$1000.00}. \n3."]},"sort":[13.572887,"19750553"]},{"_index":"complaint-public-v1","_id":"18074368","_score":13.552318,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am filing a formal complaint regarding Chase Banks handling of an issue involving a XXXX XXXX transaction I attempted to dispute. When I requested assistance, I was told that because the transaction was a XXXX XXXX transaction, Chase can not do anything, and I was advised to speak to the merchant or contact the local police department. \n\nThis advice was inappropriate and not aligned with the nature of the issue. This situation involves a school refusing to issue a refund connected to a disability-related accommodation under the ADA and Section 504. My daughter is currently XXXX XXXX XXXX XXXX XXXX XXXX, and I do not have access to her belongings. The school had already granted me an extension for returning school-issued items due to this disability-related barrier, but is now refusing to process the refund and has stopped responding to communication. \n\nThis is not a criminal matter, and directing me to contact local law enforcement for a civil refund dispute involving an ADA accommodation issue was entirely inappropriate. I contacted Chase because the merchant is refusing to cooperate, and I expected to be informed of the banks available procedures for addressing ACH transactions. \n\nAdditionally, Chase did not offer any of the alternative support options typically available for ACH issues, including : ACH inquiry or investigation ACH recall attempt Communication with the receiving bank Guidance under NACHA rules Written explanation of available options I was also not provided written notice of refusal at the time, despite being told verbally that no dispute could be filed. Chases handling did not follow standard support procedures for ACH-originated disputes, did not offer accurate guidance, and left me with no clear path forward. \n\nI am requesting : A full review of how my case was handled, A written explanation clarifying my rights and Chases responsibilities regarding XXXX XXXX transactions, Confirmation of which ACH inquiry or recall options were available and why they were not offered, Corrective action regarding inappropriate directions to involve law enforcement in a civil refund matter, and Reconsideration of whether Chase can assist by initiating an ACH inquiry or merchant-bank communication. \n\nThank you for your attention to this matter. I look forward to a prompt written response.","date_sent_to_company":"2025-12-04T01:27:42.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"80249","tags":null,"has_narrative":true,"complaint_id":"18074368","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-12-04T01:23:33.000Z","state":"CO","company_public_response":null,"sub_issue":"Money was taken from your account on the wrong day or for the wrong amount"},"highlight":{"complaint_what_happened":["I am requesting : A full review of how my case was handled, A written explanation clarifying my rights and Chases responsibilities regarding XXXX XXXX transactions, Confirmation of which ACH inquiry or <em>recall</em> options were available and why they were not offered, Corrective action regarding inappropriate directions to <em>involve</em> law enforcement in a civil refund matter, and Reconsideration of whether Chase can assist by initiating an ACH inquiry or merchant-bank communication."]},"sort":[13.552318,"18074368"]},{"_index":"complaint-public-v1","_id":"17879182","_score":13.512325,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I am leasing a XXXX XXXXXXXX XXXX XXXX through XXXX XXXX. The vehicle currently has two serious open XXXX safety recalls involving fire risk, high-voltage battery defects, and potential catastrophic engine failure with loss of propulsion without warning. The manufacturer instructs owners not to charge the vehicle and to park away from structures or other vehicles. No remedy is available for either recall, and there is no timeline for repair. \nIn addition, the vehicle has a long-standing electrical malfunction involving the infotainment system and backup camera. The screen frequently turns bright green, emits a loud screeching noise, freezes during navigation and reversing, and becomes unresponsive. This creates distraction and visibility hazards. The dealer has acknowledged the issue but has not repaired it. \nThe dealer has refused to schedule a timely repair appointment or provide a loaner vehicle, even though the XXXX is unsafe to operate. I am paying {$1100.00} per month for a vehicle that I have been instructed not to charge, can not safely park, and can not reliably drive. This constitutes loss of use and financial harm. \nI have contacted XXXX XXXX  to request assistance, including the possibility of lease termination or suspension of payments due to safety-related non-usage. I have not received a meaningful response or resolution. \nThis situation has caused significant safety concerns and financial burden while the vehicle remains unusable through no fault of my own.","date_sent_to_company":"2025-12-09T15:27:12.000Z","issue":"Managing the loan or lease","sub_product":"Lease","zip_code":"07424","tags":null,"has_narrative":true,"complaint_id":"17879182","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SANTANDER HOLDINGS USA, INC.","date_received":"2025-12-09T15:21:55.000Z","state":"NJ","company_public_response":null,"sub_issue":"Problem with additional products or services purchased with the loan"},"highlight":{"complaint_what_happened":["The vehicle currently has two serious open XXXX safety <em>recalls</em> <em>involving</em> fire risk, high-voltage battery defects, and potential catastrophic engine failure with loss of propulsion without warning. The manufacturer instructs owners not to charge the vehicle and to park away from structures or other vehicles. No remedy is available for either <em>recall</em>, and there is no timeline for repair."]},"sort":[13.512325,"17879182"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":51577,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":51574},{"key":0,"key_as_string":"false","doc_count":3}]}},"product":{"doc_count":51574,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":17168,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":16975},{"key":"Other personal consumer report","doc_count":193}]}},{"key":"Debt collection","doc_count":8063,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit card debt","doc_count":1825},{"key":"I do not know","doc_count":1819},{"key":"Other 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