{"took":385,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":54819,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"18985451","_score":16.613018,"_source":{"product":"Credit card","complaint_what_happened":"I am filing this complaint regarding Bank of Americas refusal to review my credit card dispute based solely on a XXXX time limit, without considering the nature, duration, or structure of the transaction. \n\nThe transaction occurred in XXXX for a prepaid service package totaling {$1500.00}, structured as a multi-session cosmetic treatment program intended to be provided over a period of up to XXXX years, rather than a one-time service. \n\nAfter the first treatment, I experienced abnormal and persistent facial heat and burning that continued for several months. Given the long-term nature of the service and the delayed manifestation of the adverse effects, this issue could not have been reasonably identified, evaluated, or resolved within the standard XXXX credit card dispute period. \n\nI made multiple good-faith attempts to resolve the issue directly with the merchant. The merchant failed to provide any professional medical evaluation or corrective action and instead imposed unreasonable refund conditions, which significantly delayed resolution. \n\nOnce it became clear that the merchant would not provide a fair resolution, I promptly contacted Bank of America to dispute the charge. Bank of America rejected my dispute solely on the basis that it was submitted outside the XXXX window, without conducting any substantive review or considering that this was a long-term service with delayed and ongoing adverse effects. \n\nThis dispute does not involve a simple billing error. It concerns a failure to provide services as agreed, involving delayed discovery and ongoing harm within a long-term prepaid service agreement. I believe Bank of Americas rigid application of the 60-day rule in this context is unreasonable and inconsistent with fair dispute resolution practices.\n\nI am requesting that Bank of America reconsider and properly review my dispute based on the full facts and circumstances of this transaction, rather than dismissing it on procedural grounds alone.","date_sent_to_company":"2026-01-24T22:45:26.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"91755","tags":null,"has_narrative":true,"complaint_id":"18985451","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2026-01-24T22:23:10.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Bank of America rejected my dispute solely on the basis that it was submitted outside the XXXX window, without conducting any substantive review or considering that this was a <em>long-term</em> service with delayed and ongoing adverse effects. \n\nThis dispute does not <em>involve</em> a simple billing error. It concerns a failure to provide services as agreed, <em>involving</em> delayed discovery and ongoing harm within a <em>long-term</em> prepaid service agreement."]},"sort":[16.613018,"18985451"]},{"_index":"complaint-public-v1","_id":"5759599","_score":16.094858,"_source":{"product":"Checking or savings account","complaint_what_happened":"Good afternoon, This is a formal report re : an unauthorized transaction XX/XX/22 involving an attempt to cash a check for {$7000.00}. \n\nBank of America, the account provider, has restricted my account and begun a fraud investigation. \n\nKindly be advised this is in process, and I suspect it happened because my check book was recently stolen. \n\nPer BofA, the long-term solution is that I close my accounts ( checking and saving ) and create new accounts.","date_sent_to_company":"2022-07-11T23:31:35.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"90012","tags":null,"has_narrative":true,"complaint_id":"5759599","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2022-07-11T22:44:15.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["Good afternoon, This is a formal report re : an unauthorized transaction XX/XX/22 <em>involving</em> an attempt to cash a check for {$7000.00}. \n\nBank of America, the account provider, has restricted my account and begun a fraud investigation. \n\nKindly be advised this is in process, and I suspect it happened because my check book was recently stolen. \n\nPer BofA, the <em>long-term</em> solution is that I close my accounts ( checking and saving ) and create new accounts."]},"sort":[16.094858,"5759599"]},{"_index":"complaint-public-v1","_id":"21574363","_score":15.973743,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"A fraud recall was initiated by XXXX XXXX  for my elderly Mother- XXXX XXXX on a wire sent to a Wells Fargo account on XXXX. Wells Fargo has not responded or confirmed receipt. This involves an elderly victim of financial exploitation. We are requesting confirmation that the recall was received and that the account has been reviewed. \nWe would like a response. \n\nthe transaction number is XXXX","date_sent_to_company":"2026-04-24T18:09:31.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"80016","tags":null,"has_narrative":true,"complaint_id":"21574363","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-04-24T18:03:01.000Z","state":"CO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["A fraud <em>recall</em> was initiated by XXXX XXXX  for my elderly Mother- XXXX XXXX on a wire sent to a Wells Fargo account on XXXX. Wells Fargo has not responded or confirmed receipt. This <em>involves</em> an elderly victim of financial exploitation. We are requesting confirmation that the <em>recall</em> was received and that the account has been reviewed. \nWe would like a response. \n\nthe transaction number is XXXX"]},"sort":[15.973743,"21574363"]},{"_index":"complaint-public-v1","_id":"16555876","_score":15.3159485,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am submitting this complaint because my personal information was compromised due to data breaches involving TransUnion, Equifax, and Experian. I did not authorize any release or exposure of my sensitive data, and I am extremely concerned about the potential for identity theft, financial fraud, and long-term damage to my credit profile. \n\nDespite being major credit reporting agencies entrusted with safeguarding consumer data, these companies failed to adequately protect my information. I have taken steps to monitor my credit and secure my accounts, but the burden of this breach should not fall solely on me.","date_sent_to_company":"2025-10-13T20:55:53.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"30168","tags":null,"has_narrative":true,"complaint_id":"16555876","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-10-13T20:38:51.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["I am submitting this complaint because my personal information was compromised due to data breaches <em>involving</em> TransUnion, Equifax, and Experian. I did not authorize any release or exposure of my sensitive data, and I am extremely concerned about the potential for identity theft, financial fraud, and <em>long-term</em> damage to my credit profile. \n\nDespite being major credit reporting agencies entrusted with safeguarding consumer data, these companies failed to adequately protect my information."]},"sort":[15.3159485,"16555876"]},{"_index":"complaint-public-v1","_id":"16541283","_score":15.22412,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am submitting this complaint because my personal information was compromised due to data breaches involving TransUnion, Equifax, and Experian. I did not authorize any release or exposure of my sensitive data, and I am extremely concerned about the potential for identity theft, financial fraud, and long-term damage to my credit profile. \n\nDespite being major credit reporting agencies entrusted with safeguarding consumer data, these companies failed to adequately protect my information. I have taken steps to monitor my credit and secure my accounts, but the burden of this breach should not fall solely on me.","date_sent_to_company":"2025-10-13T20:55:52.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"30168","tags":null,"has_narrative":true,"complaint_id":"16541283","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-10-13T20:55:30.000Z","state":"GA","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["I am submitting this complaint because my personal information was compromised due to data breaches <em>involving</em> TransUnion, Equifax, and Experian. I did not authorize any release or exposure of my sensitive data, and I am extremely concerned about the potential for identity theft, financial fraud, and <em>long-term</em> damage to my credit profile. \n\nDespite being major credit reporting agencies entrusted with safeguarding consumer data, these companies failed to adequately protect my information."]},"sort":[15.22412,"16541283"]},{"_index":"complaint-public-v1","_id":"16541282","_score":15.22412,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am submitting this complaint because my personal information was compromised due to data breaches involving TransUnion, Equifax, and Experian. I did not authorize any release or exposure of my sensitive data, and I am extremely concerned about the potential for identity theft, financial fraud, and long-term damage to my credit profile. \n\nDespite being major credit reporting agencies entrusted with safeguarding consumer data, these companies failed to adequately protect my information. I have taken steps to monitor my credit and secure my accounts, but the burden of this breach should not fall solely on me.","date_sent_to_company":"2025-10-13T20:55:52.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"30168","tags":null,"has_narrative":true,"complaint_id":"16541282","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-10-13T20:55:30.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["I am submitting this complaint because my personal information was compromised due to data breaches <em>involving</em> TransUnion, Equifax, and Experian. I did not authorize any release or exposure of my sensitive data, and I am extremely concerned about the potential for identity theft, financial fraud, and <em>long-term</em> damage to my credit profile. \n\nDespite being major credit reporting agencies entrusted with safeguarding consumer data, these companies failed to adequately protect my information."]},"sort":[15.22412,"16541282"]},{"_index":"complaint-public-v1","_id":"12851437","_score":15.10585,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I'd like to provide an important clarification and update to my complaint ( # XXXX ) regarding my vehicle purchase and return involving CarMax. \n\nIn addition to the issues described, I also received an emissions recall notice for the XXXX  XXXX XXXX shortly after purchasing the vehicle. Despite multiple attempts, I was unable to find a dealership willing to perform the recall. One appointment was canceled after three hours, and I was referred to another location over XXXX miles away, with no further support. \n\nThis unresolved recall contributed to my decision to return the car and is part of the broader issue of misrepresentation and sale of a vehicle in unsatisfactory condition. I respectfully ask that this be included in the record for full context.","date_sent_to_company":"2025-04-08T00:27:41.000Z","issue":"Repossession","sub_product":"Loan","zip_code":"30236","tags":"Servicemember","has_narrative":true,"complaint_id":"12851437","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CarMax, Inc.","date_received":"2025-04-08T00:21:16.000Z","state":"GA","company_public_response":null,"sub_issue":"Voluntary repossession"},"highlight":{"complaint_what_happened":["I'd like to provide an important clarification and update to my complaint ( # XXXX ) regarding my vehicle purchase and return <em>involving</em> CarMax. \n\nIn addition to the issues described, I also received an emissions <em>recall</em> notice for the XXXX  XXXX XXXX shortly after purchasing the vehicle. Despite multiple attempts, I was unable to find a dealership willing to perform the <em>recall</em>."]},"sort":[15.10585,"12851437"]},{"_index":"complaint-public-v1","_id":"19056336","_score":14.7681465,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am submitting this complaint regarding PayPal, Inc.s improper handling of a dispute involving unauthorized recurring charges and the shipment of a food product subject to an FDA-published recall.\n\nA merchant processed recurring charges through PayPal without my authorization. I did not consent to a subscription, did not authorize recurring billing, and did not agree to receive additional shipments. Under the Electronic Fund Transfer Act ( 15 U.S.C. 1693 et seq. ) and Regulation E ( 12 C.F.R. 1005.10 ), recurring electronic fund transfers require clear consumer authorization. A merchants unilateral designation of a transaction as a subscription does not establish valid authorization.\n\nAfter the charge occurred, I learned that the product shipped by the merchant was subject to an FDA-published recall due to a serious food safety risk, specifically botulism. The merchant had knowledge of the recall prior to or at the time of shipment and failed to provide any warning, recall notice, or instruction not to consume the product. I would not have accepted shipment of a recalled food product posing a potentially life-threatening hazard.\n\nI disputed the unauthorized charge through PayPal. PayPal denied and closed my dispute, stating only that the transaction was processed correctly. PayPal did not require the merchant to produce a valid billing agreement, proof of consumer consent, or evidence of authorization for recurring charges, as required by 12 C.F.R. 1005.11. PayPal also failed to address or consider the consumer safety implications of shipping a recalled food product.\n\nPayPal has refused to identify the documentation it relied upon to deny my dispute and has not demonstrated that it conducted a reasonable investigation as required by Regulation E. Closing a dispute without verifying authorization or addressing a known FDA recall constitutes a failure to comply with federal consumer protection requirements. I appealed their decision and again paypal denied my appeal I am requesting that the CFPB require PayPal to : Provide documentation demonstrating valid authorization for the recurring charges, or reverse the unauthorized charges ; Correct its dispute investigation practices to ensure compliance with the Electronic Fund Transfer Act and Regulation E ; and Address its handling of disputes involving known consumer safety risks.","date_sent_to_company":"2026-01-28T00:44:08.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"27215","tags":null,"has_narrative":true,"complaint_id":"19056336","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2026-01-28T00:28:21.000Z","state":"NC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am submitting this complaint regarding PayPal, Inc.s improper handling of a dispute <em>involving</em> unauthorized recurring charges and the shipment of a food product subject to an FDA-published <em>recall</em>.\n\nA merchant processed recurring charges through PayPal without my authorization. I did not consent to a subscription, did not authorize recurring billing, and did not agree to receive additional shipments."]},"sort":[14.7681465,"19056336"]},{"_index":"complaint-public-v1","_id":"18397809","_score":14.310241,"_source":{"product":"Debt collection","complaint_what_happened":"This issue involves more than one company. I am submitting this complaint to document the situation and request that each company involved review its role and provide clarification or correction as appropriate. I experienced issues related to my financial accounts involving more than one company within the past few months. I do not recall the exact dates. \n\nI have not contacted the companies directly prior to submitting this complaint. I am seeking clarification and a formal review of how my accounts were handled. \n\nI am requesting that each company involved review my account activity and provide a clear written explanation and correction if applicable.","date_sent_to_company":"2026-02-19T18:44:01.000Z","issue":"Communication tactics","sub_product":"Credit card debt","zip_code":"11207","tags":null,"has_narrative":true,"complaint_id":"18397809","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"First National Collection Bureau, Inc.","date_received":"2025-12-31T22:18:44.000Z","state":"NY","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Frequent or repeated calls"},"highlight":{"complaint_what_happened":["This issue <em>involves</em> more than one company. I am submitting this complaint to document the situation and request that each company involved review its role and provide clarification or correction as appropriate. I experienced issues related to my financial accounts <em>involving</em> more than one company within the past few months. I do not <em>recall</em> the exact dates. \n\nI have not contacted the companies directly prior to submitting this complaint."]},"sort":[14.310241,"18397809"]},{"_index":"complaint-public-v1","_id":"19532750","_score":14.230022,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/year>, I sent {$2000.00} via XXXX to an individual who was impersonating someone I know and fabricated a story involving a sick family member entering assisted living. \n\nWithin approximately XXXX minutes of the transaction, I realized I had been deceived and immediately contacted U.S. Bank to report the fraud and request a recall. \n\nMy claim was denied solely because the transaction was authorized. However, this was impersonation fraud, and I reported it almost immediately, creating a reasonable opportunity for mitigation. \n\nI am requesting : Documentation showing the exact time the recall was initiated Documentation of communication with the receiving bank Clarification of whether any mitigation steps were taken within minutes of my report","date_sent_to_company":"2026-02-16T18:56:11.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"42101","tags":"Servicemember","has_narrative":true,"complaint_id":"19532750","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2026-02-16T18:45:41.000Z","state":"KY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem making or receiving payments"},"highlight":{"complaint_what_happened":["On XX/XX/year>, I sent {$2000.00} via XXXX to an individual who was impersonating someone I know and fabricated a story <em>involving</em> a sick family member entering assisted living. \n\nWithin approximately XXXX minutes of the transaction, I realized I had been deceived and immediately contacted U.S. Bank to report the fraud and request a <em>recall</em>. \n\nMy claim was denied solely because the transaction was authorized."]},"sort":[14.230022,"19532750"]},{"_index":"complaint-public-v1","_id":"12955953","_score":14.166477,"_source":{"product":"Student loan","complaint_what_happened":"Thanksheres a professional version tailored for a formal complaint involving the XXXX  of I am submitting this complaint regarding the XXXX XXXX XXXX  and Mohela Loan Company due to serious concerns about their past and ongoing practices. Both entities have been the subject of multiple investigations and legal actions related to predatory lending, high-pressure recruitment tactics, and the dissemination of inaccurate or misleading information concerning student loans and repayment obligations. \n\nThese practices have misled many studentsincluding myselfinto taking on significant debt under false pretenses or without a clear understanding of the long-term financial impact. The resulting financial burden has had a lasting negative effect on students credit, financial stability, and overall well-being. \n\nI believe these actions demonstrate a pattern of misconduct that warrants further scrutiny and accountability, and I respectfully request that this complaint be investigated.","date_sent_to_company":"2025-04-12T09:02:15.000Z","issue":"Struggling to repay your loan","sub_product":"Federal student loan servicing","zip_code":"40258","tags":null,"has_narrative":true,"complaint_id":"12955953","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"MOHELA","date_received":"2025-04-12T08:52:38.000Z","state":"KY","company_public_response":null,"sub_issue":"Problem with forgiveness, cancellation, or discharge"},"highlight":{"complaint_what_happened":["These practices have misled many studentsincluding myselfinto taking on significant debt under false pretenses or without a clear understanding of the <em>long-term</em> financial impact. The resulting financial burden has had a lasting negative effect on students credit, financial stability, and overall well-being. \n\nI believe these actions demonstrate a pattern of misconduct that warrants further scrutiny and accountability, and I respectfully request that this complaint be investigated."]},"sort":[14.166477,"12955953"]},{"_index":"complaint-public-v1","_id":"19419956","_score":14.1274605,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I was the victim of a scam involving a {$130000.00} wire transfer on XX/XX/year> and ave filed this with XXXX and FTC Identity Theft. I am seeking written confirmation regarding a recovery of {$18000.00} that XXXX XXXX  returned to Bank of America on XX/XX/year> pursuant to a wire recall supported by a Hold Harmless Letter. \n\nXXXX Bank has provided a formal CFPB response confirming the funds were transmitted to Bank of America. When I previously contacted Bank of America, I was told agents could not locate the matter without a name match. \n\nI am requesting written confirmation whether the recall is now complete, whether any additional balance is alleged to be owed in my name, and whether any further recovery actions are planned.","date_sent_to_company":"2026-02-11T16:10:44.000Z","issue":"Other service problem","sub_product":"Domestic (US) money transfer","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"19419956","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2026-02-11T15:58:22.000Z","state":"MA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I was the victim of a scam <em>involving</em> a {$130000.00} wire transfer on XX/XX/year> and ave filed this with XXXX and FTC Identity Theft. I am seeking written confirmation regarding a recovery of {$18000.00} that XXXX XXXX  returned to Bank of America on XX/XX/year> pursuant to a wire <em>recall</em> supported by a Hold Harmless Letter. \n\nXXXX Bank has provided a formal CFPB response confirming the funds were transmitted to Bank of America."]},"sort":[14.1274605,"19419956"]},{"_index":"complaint-public-v1","_id":"21927494","_score":14.090628,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"To Whom It May Concern : I am submitting this complaint against Exeter Finance regarding the financing, handling, and credit reporting of a defective vehicle that should never have been sold without full disclosure of its serious mechanical issues.\n\nI was the co-signer on a vehicle purchased for my daughter. Almost immediately after the purchase, the vehicle began experiencing significant mechanical problems. Within approximately two months of purchase, the car had to be serviced due to ongoing defects and reliability issues. The vehicle repeatedly failed to operate properly, causing financial hardship, emotional stress, transportation issues, and major disruption to our daily lives.\n\nDespite the serious problems with the vehicle, the loan continued to be enforced as though the vehicle was fully functional and safe. Eventually, the vehicle had to be returned because it was not dependable and could not reasonably be maintained. My daughter later filed bankruptcy due in part to the financial burden associated with this defective vehicle and the debt connected to it. \n\nAfter the vehicle was returned, I received a recall notice from XXXX concerning the exact types of issues we had been experiencing. This confirmed that the vehicle had known defects and safety-related problems. It is extremely concerning that the vehicle was financed and later resold despite the existence of serious defects and recall-related concerns. \n\nWhat makes this matter worse is that Exeter Finance continued reporting the account as late and delinquent to the credit bureaus even after the company had possession of the vehicle. The inaccurate reporting severely damaged my credit profile as a co-signer. I believe the reporting was unfair, misleading, and failed to accurately reflect the circumstances surrounding the vehicles return and the known defects associated with the car. \n\nI also believe there was a failure to properly investigate the condition of the vehicle and the legitimacy of the debt after the recall issues became known. Consumers should not be financially punished for a vehicle that was defective shortly after purchase and later tied to manufacturer recalls. \n\nThis situation has caused significant emotional distress, embarrassment, financial hardship, and long-term credit damage. I acted in good faith as a co-signer to help my daughter obtain reliable transportation, but instead we were left dealing with a vehicle that appeared to be defective from the beginning.","date_sent_to_company":"2026-05-06T11:10:07.000Z","issue":"Managing the loan or lease","sub_product":"Loan","zip_code":"441XX","tags":null,"has_narrative":true,"complaint_id":"21927494","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Exeter Finance, LLC.","date_received":"2026-05-06T10:41:58.000Z","state":"OH","company_public_response":null,"sub_issue":"Billing problem"},"highlight":{"complaint_what_happened":["I also believe there was a failure to properly investigate the condition of the vehicle and the legitimacy of the debt after the <em>recall</em> issues became known. Consumers should not be financially punished for a vehicle that was defective shortly after purchase and later tied to manufacturer <em>recalls</em>. \n\nThis situation has caused significant emotional distress, embarrassment, financial hardship, and <em>long-term</em> credit damage."]},"sort":[14.090628,"21927494"]},{"_index":"complaint-public-v1","_id":"18695431","_score":14.03554,"_source":{"product":"Student loan","complaint_what_happened":"am submitting this complaint regarding a private student loan originally originated around 2008 by XXXX ( formerly XXXX XXXX ) and currently serviced by MOHELA. The original loan balance was approximately {$20000.00} and has increased to approximately {$35000.00} despite years of repayment. \nAt the time of origination, I was approximately XXXX years old and did not meaningfully participate in the loan selection, application, or disbursement process. The loan was arranged by my parents, and my grandmother was required as a co-signer. I did not receive the loan proceeds directly, did not control the account into which funds were deposited, and was not provided documentation clearly showing how or where the funds were disbursed. \nI now have serious concerns that I was steered into a private loan product despite the availability of federal student loan options that would have provided significantly better borrower protections. I do not recall receiving clear and conspicuous disclosures explaining the long-term costs of this loan, interest capitalization, variable interest rate risks, or repayment implications. \nI also have concerns regarding ongoing servicing practices. Despite consistent payments, my balance has increased substantially, suggesting repeated interest capitalization and payment application practices that were not adequately disclosed or explained. I do not have transparency into how my payments have been applied or how interest has been capitalized over time. \nI am requesting a full review of the origination and servicing of this loan, including whether fair lending and consumer protection standards were met. I am also requesting consideration for relief, including interest forgiveness, principal reduction, or discharge, based on improper origination, lack of informed consent, and long-term financial harm.","date_sent_to_company":"2026-01-13T21:22:40.000Z","issue":"Dealing with your lender or servicer","sub_product":"Private student loan","zip_code":"33026","tags":null,"has_narrative":true,"complaint_id":"18695431","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"MOHELA","date_received":"2026-01-13T21:04:06.000Z","state":"FL","company_public_response":null,"sub_issue":"Received bad information about your loan"},"highlight":{"complaint_what_happened":["I am also requesting consideration for relief, including interest forgiveness, principal reduction, or discharge, based on improper origination, lack of informed consent, and <em>long-term</em> financial harm."]},"sort":[14.03554,"18695431"]},{"_index":"complaint-public-v1","_id":"21943758","_score":13.915619,"_source":{"product":"Checking or savings account","complaint_what_happened":"On or about XX/XX/year>, I sent two international wire transfers through my Capital One account. XXXX transfer was approximately {$90.00} and the second transfer was {$6100.00}. \n\nShortly after the transfer, I discovered that I had been the victim of a fraud/scam involving the wire recipient. On or about XX/XX/year>, I contacted Capital One immediately to report the fraud and request assistance. I was informed that a XXXX  recall/request would be initiated regarding the fraudulent wire transfer and that I would be updated on the status of the investigation. \n\nHowever, Capital One did not provide meaningful follow-up or status updates regarding the recall or investigation. Each time I attempted to obtain information, I had to contact Capital One myself, and I was repeatedly told there was no update.\n\nIt has now been approximately one year, and I still have not received a clear explanation regarding whether the receiving bank responded, whether any funds were recovered or frozen, the outcome of the XXXX recall, or the final determination of the investigation. \n\nI am requesting a written explanation of the actions taken by Capital One regarding this wire fraud report, information regarding the XXXX recall and any responses received, the final outcome/status of the investigation, and copies or summaries of relevant investigation records and communications. \n\nThis complaint concerns Capital Ones handling, communication, and follow-up regarding the fraud investigation and wire recall process.","date_sent_to_company":"2026-05-06T18:49:21.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"156XX","tags":null,"has_narrative":true,"complaint_id":"21943758","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2026-05-06T18:23:59.000Z","state":"PA","company_public_response":null,"sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["Shortly after the transfer, I discovered that I had been the victim of a fraud/scam <em>involving</em> the wire recipient. On or about XX/XX/year>, I contacted Capital One immediately to report the fraud and request assistance. I was informed that a XXXX  <em>recall</em>/request would be initiated regarding the fraudulent wire transfer and that I would be updated on the status of the investigation."]},"sort":[13.915619,"21943758"]},{"_index":"complaint-public-v1","_id":"14750369","_score":13.863942,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/year>, I submitted a wire transfer through Mercury Technologies , Inc. to an external business account at XXXX  XXXX XXXX. Shortly after sending the funds, I contacted Mercury to initiate a wire recall due to a fraudulent transaction involving the recipient. Mercury acknowledged my request and confirmed via email ( especially by representative XXXX ) that the wire recall process had been initiated and was being followed up with XXXX  XXXX XXXX. \n\nHowever, for over eight weeks I kept requesting updates, documents, or any evidence that the recall had actually been submitted to XXXX  XXXX XXXX. Despite my multiple emails and reminders, Mercury never provided proof of submission ( no XXXX confirmation, no bank reply, no tracking ID, no escalation notice, nothing ). \n\nEventually, I had to escalate the issue to external regulatory agencies because Mercury failed to provide any tangible documentation showing that the recall process was truly followed up. I believe Mercury may have misled me by claiming actions that were never taken or were insufficient, while the fraud window closed.\n\nThis negligent behavior resulted in the failure to retrieve the {$7500.00} USD that could have been recovered if Mercury had acted with the proper urgency, documentation, and transparency.","date_sent_to_company":"2025-07-19T00:02:17.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"33138","tags":null,"has_narrative":true,"complaint_id":"14750369","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Mercury Technologies, Inc.","date_received":"2025-07-18T23:52:36.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Shortly after sending the funds, I contacted Mercury to initiate a wire <em>recall</em> due to a fraudulent transaction <em>involving</em> the recipient. Mercury acknowledged my request and confirmed via email ( especially by representative XXXX ) that the wire <em>recall</em> process had been initiated and was being followed up with XXXX  XXXX XXXX. \n\nHowever, for over eight weeks I kept requesting updates, documents, or any evidence that the <em>recall</em> had actually been submitted to XXXX  XXXX XXXX."]},"sort":[13.863942,"14750369"]},{"_index":"complaint-public-v1","_id":"14038862","_score":13.823786,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Im reaching out because Ive been impacted by a data breach that exposed my personal information. Since then, Ive discovered several fraudulent accounts and credit inquiries on my credit reportsaccounts and inquiries that I never authorized or opened.\n\nThese unauthorized accounts are hurting my credit and financial stability, even though I had no involvement with them. Im worried about the long-term damage this could cause, especially since Ive already tried contacting the credit bureaus and some creditors directly but havent had the fraudulent information removed.\n\nIm formally asking for your help to have these fraudulent accounts and inquiries blocked and deleted from my credit reports, as allowed under the Fair Credit Reporting Act. Ive attached the necessary documents to back up my request. Please see the following fraudulent account below : XXXXXXXX XXXX XXXX XXXX XXXX XXXX","date_sent_to_company":"2025-06-12T16:58:01.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"30213","tags":null,"has_narrative":true,"complaint_id":"14038862","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-06-12T16:52:35.000Z","state":"GA","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["These unauthorized accounts are hurting my credit and financial stability, even though I had no <em>involvement</em> with them. Im worried about the <em>long-term</em> damage this could cause, especially since Ive already tried contacting the credit bureaus and some creditors directly but havent had the fraudulent information removed.\n\nIm formally asking for your help to have these fraudulent accounts and inquiries blocked and deleted from my credit reports, as allowed under the Fair Credit Reporting Act."]},"sort":[13.823786,"14038862"]},{"_index":"complaint-public-v1","_id":"13996955","_score":13.820728,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Im reaching out because Ive been impacted by a data breach that exposed my personal information. Since then, Ive discovered several fraudulent accounts and credit inquiries on my credit reportsaccounts and inquiries that I never authorized or opened.\n\nThese unauthorized accounts are hurting my credit and financial stability, even though I had no involvement with them. Im worried about the long-term damage this could cause, especially since Ive already tried contacting the credit bureaus and some creditors directly but havent had the fraudulent information removed. \n\nIm formally asking for your help to have these fraudulent accounts and inquiries blocked and deleted from my credit reports, as allowed under the Fair Credit Reporting Act. Ive attached the necessary documents to back up my request. Please see the following fraudulent accounts below : XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX","date_sent_to_company":"2025-06-10T17:55:02.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"30157","tags":null,"has_narrative":true,"complaint_id":"13996955","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-06-10T17:46:50.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["These unauthorized accounts are hurting my credit and financial stability, even though I had no <em>involvement</em> with them. Im worried about the <em>long-term</em> damage this could cause, especially since Ive already tried contacting the credit bureaus and some creditors directly but havent had the fraudulent information removed. \n\nIm formally asking for your help to have these fraudulent accounts and inquiries blocked and deleted from my credit reports, as allowed under the Fair Credit Reporting Act."]},"sort":[13.820728,"13996955"]},{"_index":"complaint-public-v1","_id":"2981089","_score":13.647293,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I submitted a dispute with XXXX  twice to request removal of a collection in the amount of XXXX involving a collection company ( Midwest Recovery System ) whose client is an online payday loan  company not licensed in the XXXX of Virginia. I do not recall in the last five years taking out a loan with this payday loan company ( XXXX XXXX XXXX ) and Midwest Recovery never sent me a notice that would allow me the opportunity to dispute the collection.","date_sent_to_company":"2018-08-02T16:03:23.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"22191","tags":null,"has_narrative":true,"complaint_id":"2981089","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Midwest Recovery Systems","date_received":"2018-08-02T16:03:21.000Z","state":"VA","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I submitted a dispute with XXXX  twice to request removal of a collection in the amount of XXXX <em>involving</em> a collection company ( Midwest Recovery System ) whose client is an online payday loan  company not licensed in the XXXX of Virginia. I do not <em>recall</em> in the last five years taking out a loan with this payday loan company ( XXXX XXXX XXXX ) and Midwest Recovery never sent me a notice that would allow me the opportunity to dispute the collection."]},"sort":[13.647293,"2981089"]},{"_index":"complaint-public-v1","_id":"18371690","_score":13.621514,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"On or around XX/XX/XXXX, I purchased a XXXX XXXX XXXX XXXX vehicle through XXXX, with the financing secured through its affiliate, Bridgecrest. The total amount financed was approximately XXXX, XXXXwith a monthly payment of {$520.00}. \n\nUnbeknownst to me at the time of purchase, the vehicle was subject to a critical federal safety recall, XXXX XXXX, for a known engine defect that could result in catastrophic failure. This pre-existing condition was not disclosed by XXXX or Bridgecrest at any point during or after the sale. \n\nOn or around XX/XX/XXXX, the vehicle 's engine experienced a complete and catastrophic failure, directly aligning with the issue described in the undisclosed safety recall. The vehicle is now entirely inoperable and undrivable. \n\nOn XX/XX/XXXX, I contacted Bridgecrest customer service to report the situation and seek a resolution. After explaining the circumstances, I was transferred to a manager. The manager 's response was wholly inadequate and unprofessional. \n\nDuring our conversation, the following occurred : The manager completely dismissed the relevance of the federal safety recall, refusing to acknowledge that the vehicle was sold with a known, dangerous defect. \nNo viable solution was offered. Instead, the manager 's only suggestion was for me to \" surrender the vehicle. '' This is not a solution, but a punitive action that would cause significant, long-term damage to my credit history. \nThe manager explicitly stated that despite the vehicle being inoperable due to a pre-existing, undisclosed defect, I was still obligated to continue making my full monthly payments of [ Monthly payment amount ]. \nAfter offering no help and insisting I continue paying for a non-functional product, the manager concluded the call by asking, \" Is there anything else I can do for you? '' In summary, I was sold a defective and unsafe vehicle. The financing company, Bridgecrest, is now demanding I continue to pay for it while refusing to acknowledge the undisclosed defect or offer any resolution other than one that would ruin my credit. I have made payments totaling roughly {$2500.00} for a product that was fundamentally flawed from the moment of sale.","date_sent_to_company":"2025-12-30T16:41:47.000Z","issue":"Managing the loan or lease","sub_product":"Loan","zip_code":"40356","tags":null,"has_narrative":true,"complaint_id":"18371690","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bridgecrest Acceptance Corporation","date_received":"2025-12-30T16:12:16.000Z","state":"KY","company_public_response":null,"sub_issue":"Problem with additional products or services purchased with the loan"},"highlight":{"complaint_what_happened":["During our conversation, the following occurred : The manager completely dismissed the relevance of the federal safety <em>recall</em>, refusing to acknowledge that the vehicle was sold with a known, dangerous defect. \nNo viable solution was offered. Instead, the manager 's only suggestion was for me to \" surrender the vehicle. '' This is not a solution, but a punitive action that would cause significant, <em>long-term</em> damage to my credit history."]},"sort":[13.621514,"18371690"]},{"_index":"complaint-public-v1","_id":"2980084","_score":13.606693,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I submitted a dispute with Experian twice to request removal of a collection in the amount of XXXX involving a collection company ( XXXX XXXX XXXX ) whose client is an online payday loan company not licensed in the Commonwealth of Virginia. I do not recall in the last five years taking out a loan with this payday loan company ( XXXX XXXX XXXX ) and XXXX XXXX never sent me a notice that would allow me the opportunity to dispute the collection.","date_sent_to_company":"2018-08-02T16:02:49.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"22191","tags":null,"has_narrative":true,"complaint_id":"2980084","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2018-08-02T15:29:15.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I submitted a dispute with Experian twice to request removal of a collection in the amount of XXXX <em>involving</em> a collection company ( XXXX XXXX XXXX ) whose client is an online payday loan company not licensed in the Commonwealth of Virginia. I do not <em>recall</em> in the last five years taking out a loan with this payday loan company ( XXXX XXXX XXXX ) and XXXX XXXX never sent me a notice that would allow me the opportunity to dispute the collection."]},"sort":[13.606693,"2980084"]},{"_index":"complaint-public-v1","_id":"19750553","_score":13.579612,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am filing this complaint against Wise ( TransferWise Inc. ) due to a gross clerical error and an unacceptable delay in a fund recall process involving their partner bank, XXXX XXXX XXXX. \n1. Transaction Details : Transfer ID # XXXX, XXXX : {$1000.00}. \n2. Issue : The receiving bank ( XXXX XXXX ) notified me that they could not process the recall because Wise 's partner bank XXXX XXXX XXXX XXXX ) sent a recall request for the INCORRECT amount of {$100.00} instead of the actual {$1000.00}. \n3. Timeline : This error was identified and communicated to Wise in late XXXX. Despite my repeated follow-ups, Wise has failed to rectify this low-level clerical mistake for over a month. My funds have been stuck since XX/XX/year>. \n4. Impact : Wises failure to coordinate with its partner bank has resulted in the loss of access to my funds ( {$1000.00} ). Wise 's support only provides generic responses without a concrete resolution or proof of a corrected XXXX message ( XXXX ).","date_sent_to_company":"2026-02-24T20:28:31.000Z","issue":"Money was not available when promised","sub_product":"Domestic (US) money transfer","zip_code":"11355","tags":null,"has_narrative":true,"complaint_id":"19750553","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"TransferWise Ltd","date_received":"2026-02-24T20:20:10.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am filing this complaint against Wise ( TransferWise Inc. ) due to a gross clerical error and an unacceptable delay in a fund <em>recall</em> process <em>involving</em> their partner bank, XXXX XXXX XXXX. \n1. Transaction Details : Transfer ID # XXXX, XXXX : {$1000.00}. \n2. Issue : The receiving bank ( XXXX XXXX ) notified me that they could not process the <em>recall</em> because Wise 's partner bank XXXX XXXX XXXX XXXX ) sent a <em>recall</em> request for the INCORRECT amount of {$100.00} instead of the actual {$1000.00}. \n3."]},"sort":[13.579612,"19750553"]},{"_index":"complaint-public-v1","_id":"20172152","_score":13.573987,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I am filing this complaint regarding an auto loan with American Credit Acceptance related to a XXXX XXXX XXXX XXXX. \n\nThe vehicle became subject to multiple safety recalls involving a high-voltage battery fire risk. XXXX issued warnings instructing owners not to charge the vehicle and not to park the vehicle in garages or near other vehicles due to the risk of fire or explosion. The recall notice also stated that a remedy was not available for an extended period of time. \n\nBecause the manufacturer restricted normal use of the vehicle and failed to provide a timely repair, the vehicle could not be safely operated. \n\nI notified the lender that the vehicle had a dangerous unresolved safety recall and was under stop-sale conditions. Despite this, the account continues to be reported as delinquent and I have not received clear information about the status of the repossessed vehicle. I did call and request information.I can not retrieve the vehicle because its not safe to drive.XXXX also said they would not provide me with a rental or a loaner car for more than XXXX days. \nI am requesting that this matter be reviewed, that the account be properly investigated, and that any inaccurate credit reporting be corrected while the safety defect issue is unresolved. \n\nXXXX","date_sent_to_company":"2026-03-11T17:48:42.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Loan","zip_code":"11212","tags":null,"has_narrative":true,"complaint_id":"20172152","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"American Credit Acceptance, LLC","date_received":"2026-03-11T17:26:25.000Z","state":"NY","company_public_response":null,"sub_issue":"Billing dispute for services"},"highlight":{"complaint_what_happened":["The vehicle became subject to multiple safety <em>recalls</em> <em>involving</em> a high-voltage battery fire risk. XXXX issued warnings instructing owners not to charge the vehicle and not to park the vehicle in garages or near other vehicles due to the risk of fire or explosion. The <em>recall</em> notice also stated that a remedy was not available for an extended period of time."]},"sort":[13.573987,"20172152"]},{"_index":"complaint-public-v1","_id":"18074368","_score":13.54261,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am filing a formal complaint regarding Chase Banks handling of an issue involving a XXXX XXXX transaction I attempted to dispute. When I requested assistance, I was told that because the transaction was a XXXX XXXX transaction, Chase can not do anything, and I was advised to speak to the merchant or contact the local police department. \n\nThis advice was inappropriate and not aligned with the nature of the issue. This situation involves a school refusing to issue a refund connected to a disability-related accommodation under the ADA and Section 504. My daughter is currently XXXX XXXX XXXX XXXX XXXX XXXX, and I do not have access to her belongings. The school had already granted me an extension for returning school-issued items due to this disability-related barrier, but is now refusing to process the refund and has stopped responding to communication. \n\nThis is not a criminal matter, and directing me to contact local law enforcement for a civil refund dispute involving an ADA accommodation issue was entirely inappropriate. I contacted Chase because the merchant is refusing to cooperate, and I expected to be informed of the banks available procedures for addressing ACH transactions. \n\nAdditionally, Chase did not offer any of the alternative support options typically available for ACH issues, including : ACH inquiry or investigation ACH recall attempt Communication with the receiving bank Guidance under NACHA rules Written explanation of available options I was also not provided written notice of refusal at the time, despite being told verbally that no dispute could be filed. Chases handling did not follow standard support procedures for ACH-originated disputes, did not offer accurate guidance, and left me with no clear path forward. \n\nI am requesting : A full review of how my case was handled, A written explanation clarifying my rights and Chases responsibilities regarding XXXX XXXX transactions, Confirmation of which ACH inquiry or recall options were available and why they were not offered, Corrective action regarding inappropriate directions to involve law enforcement in a civil refund matter, and Reconsideration of whether Chase can assist by initiating an ACH inquiry or merchant-bank communication. \n\nThank you for your attention to this matter. I look forward to a prompt written response.","date_sent_to_company":"2025-12-04T01:27:42.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"80249","tags":null,"has_narrative":true,"complaint_id":"18074368","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-12-04T01:23:33.000Z","state":"CO","company_public_response":null,"sub_issue":"Money was taken from your account on the wrong day or for the wrong amount"},"highlight":{"complaint_what_happened":["I am requesting : A full review of how my case was handled, A written explanation clarifying my rights and Chases responsibilities regarding XXXX XXXX transactions, Confirmation of which ACH inquiry or <em>recall</em> options were available and why they were not offered, Corrective action regarding inappropriate directions to <em>involve</em> law enforcement in a civil refund matter, and Reconsideration of whether Chase can assist by initiating an ACH inquiry or merchant-bank communication."]},"sort":[13.54261,"18074368"]},{"_index":"complaint-public-v1","_id":"14075619","_score":13.539074,"_source":{"product":"Credit card","complaint_what_happened":"I am disputing a 30-day late payment reported by Comenity Bank/Forever 21 on a closed account XXXX. The late payment occurred during the COVID-19 pandemic, a time when I was dealing with medical issues, potential bank fraud, and national emergency conditions. I do not recall receiving the billing statement or being properly notified. This reporting is not only questionable under FCRA 1681e ( b ), but also inconsistent with CFPB guidance encouraging lenders to work with consumers during declared disasters. My record otherwise reflects long-term positive standing. I request this account be updated to reflect paid as agreed or the late mark removed entirely in light of these circumstances. AGAIN, I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me, or it was the time I was going through some medical emergencies my bank might of blocked my checking account due to fraudulent transactions.","date_sent_to_company":"2025-06-13T02:51:23.000Z","issue":"Problem when making payments","sub_product":"Store credit card","zip_code":"02302","tags":null,"has_narrative":true,"complaint_id":"14075619","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bread Financial Holdings, Inc.","date_received":"2025-06-13T02:43:11.000Z","state":"MA","company_public_response":null,"sub_issue":"You never received your bill or did not know a payment was due"},"highlight":{"complaint_what_happened":["I do not <em>recall</em> receiving the billing statement or being properly notified. This reporting is not only questionable under FCRA 1681e ( b ), but also inconsistent with CFPB guidance encouraging lenders to work with consumers during declared disasters. My record otherwise reflects <em>long-term</em> positive standing. I request this account be updated to reflect paid as agreed or the late mark removed entirely in light of these circumstances."]},"sort":[13.539074,"14075619"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":56638,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":54819},{"key":0,"key_as_string":"false","doc_count":1819}]}},"product":{"doc_count":54819,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":17870,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":17671},{"key":"Other personal consumer report","doc_count":199}]}},{"key":"Debt collection","doc_count":8181,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit card debt","doc_count":1846},{"key":"I do not 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cashier's check","doc_count":17},{"key":"Refund anticipation check","doc_count":8},{"key":"Debt settlement","doc_count":5},{"key":"Money order","doc_count":5}]}},{"key":"Credit card","doc_count":3101,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"General-purpose credit card or charge card","doc_count":2523},{"key":"Store credit card","doc_count":320}]}},{"key":"Mortgage","doc_count":2803,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Conventional home mortgage","doc_count":1324},{"key":"FHA mortgage","doc_count":511},{"key":"VA mortgage","doc_count":283},{"key":"Conventional fixed mortgage","doc_count":160},{"key":"Home equity loan or line of credit (HELOC)","doc_count":156},{"key":"Other type of mortgage","doc_count":146},{"key":"Conventional adjustable mortgage (ARM)","doc_count":81},{"key":"Other mortgage","doc_count":62},{"key":"Reverse mortgage","doc_count":34},{"key":"Home equity loan or 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