{"took":541,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":51518,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"21574363","_score":15.976559,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"A fraud recall was initiated by XXXX XXXX  for my elderly Mother- XXXX XXXX on a wire sent to a Wells Fargo account on XXXX. Wells Fargo has not responded or confirmed receipt. This involves an elderly victim of financial exploitation. We are requesting confirmation that the recall was received and that the account has been reviewed. \nWe would like a response. \n\nthe transaction number is XXXX","date_sent_to_company":"2026-04-24T18:09:31.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"80016","tags":null,"has_narrative":true,"complaint_id":"21574363","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-04-24T18:03:01.000Z","state":"CO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["A fraud <em>recall</em> was initiated by XXXX XXXX  for my elderly Mother- XXXX XXXX on a wire sent to a Wells Fargo account on XXXX. Wells Fargo has not responded or confirmed receipt. This <em>involves</em> an elderly victim of financial exploitation. We are requesting confirmation that the <em>recall</em> was received and that the account has been reviewed. \nWe would like a response. \n\nthe transaction number is XXXX"]},"sort":[15.976559,"21574363"]},{"_index":"complaint-public-v1","_id":"12851437","_score":15.105764,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I'd like to provide an important clarification and update to my complaint ( # XXXX ) regarding my vehicle purchase and return involving CarMax. \n\nIn addition to the issues described, I also received an emissions recall notice for the XXXX  XXXX XXXX shortly after purchasing the vehicle. Despite multiple attempts, I was unable to find a dealership willing to perform the recall. One appointment was canceled after three hours, and I was referred to another location over XXXX miles away, with no further support. \n\nThis unresolved recall contributed to my decision to return the car and is part of the broader issue of misrepresentation and sale of a vehicle in unsatisfactory condition. I respectfully ask that this be included in the record for full context.","date_sent_to_company":"2025-04-08T00:27:41.000Z","issue":"Repossession","sub_product":"Loan","zip_code":"30236","tags":"Servicemember","has_narrative":true,"complaint_id":"12851437","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CarMax, Inc.","date_received":"2025-04-08T00:21:16.000Z","state":"GA","company_public_response":null,"sub_issue":"Voluntary repossession"},"highlight":{"complaint_what_happened":["I'd like to provide an important clarification and update to my complaint ( # XXXX ) regarding my vehicle purchase and return <em>involving</em> CarMax. \n\nIn addition to the issues described, I also received an emissions <em>recall</em> notice for the XXXX  XXXX XXXX shortly after purchasing the vehicle. Despite multiple attempts, I was unable to find a dealership willing to perform the <em>recall</em>."]},"sort":[15.105764,"12851437"]},{"_index":"complaint-public-v1","_id":"19056336","_score":14.769638,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am submitting this complaint regarding PayPal, Inc.s improper handling of a dispute involving unauthorized recurring charges and the shipment of a food product subject to an FDA-published recall.\n\nA merchant processed recurring charges through PayPal without my authorization. I did not consent to a subscription, did not authorize recurring billing, and did not agree to receive additional shipments. Under the Electronic Fund Transfer Act ( 15 U.S.C. 1693 et seq. ) and Regulation E ( 12 C.F.R. 1005.10 ), recurring electronic fund transfers require clear consumer authorization. A merchants unilateral designation of a transaction as a subscription does not establish valid authorization.\n\nAfter the charge occurred, I learned that the product shipped by the merchant was subject to an FDA-published recall due to a serious food safety risk, specifically botulism. The merchant had knowledge of the recall prior to or at the time of shipment and failed to provide any warning, recall notice, or instruction not to consume the product. I would not have accepted shipment of a recalled food product posing a potentially life-threatening hazard.\n\nI disputed the unauthorized charge through PayPal. PayPal denied and closed my dispute, stating only that the transaction was processed correctly. PayPal did not require the merchant to produce a valid billing agreement, proof of consumer consent, or evidence of authorization for recurring charges, as required by 12 C.F.R. 1005.11. PayPal also failed to address or consider the consumer safety implications of shipping a recalled food product.\n\nPayPal has refused to identify the documentation it relied upon to deny my dispute and has not demonstrated that it conducted a reasonable investigation as required by Regulation E. Closing a dispute without verifying authorization or addressing a known FDA recall constitutes a failure to comply with federal consumer protection requirements. I appealed their decision and again paypal denied my appeal I am requesting that the CFPB require PayPal to : Provide documentation demonstrating valid authorization for the recurring charges, or reverse the unauthorized charges ; Correct its dispute investigation practices to ensure compliance with the Electronic Fund Transfer Act and Regulation E ; and Address its handling of disputes involving known consumer safety risks.","date_sent_to_company":"2026-01-28T00:44:08.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"27215","tags":null,"has_narrative":true,"complaint_id":"19056336","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2026-01-28T00:28:21.000Z","state":"NC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Under the Electronic Fund Transfer Act ( 15 U.S.<em>C</em>. 1693 et seq. ) and Regulation E ( 12 <em>C</em>.F.R. 1005.10 ), recurring electronic fund transfers require clear consumer authorization. A merchants unilateral designation of a transaction as a subscription does not establish valid authorization.\n\nAfter the charge occurred, I learned that the product shipped by the merchant was subject to an FDA-published <em>recall</em> due to a serious food safety risk, specifically botulism."]},"sort":[14.769638,"19056336"]},{"_index":"complaint-public-v1","_id":"18397809","_score":14.312692,"_source":{"product":"Debt collection","complaint_what_happened":"This issue involves more than one company. I am submitting this complaint to document the situation and request that each company involved review its role and provide clarification or correction as appropriate. I experienced issues related to my financial accounts involving more than one company within the past few months. I do not recall the exact dates. \n\nI have not contacted the companies directly prior to submitting this complaint. I am seeking clarification and a formal review of how my accounts were handled. \n\nI am requesting that each company involved review my account activity and provide a clear written explanation and correction if applicable.","date_sent_to_company":"2026-02-19T18:44:01.000Z","issue":"Communication tactics","sub_product":"Credit card debt","zip_code":"11207","tags":null,"has_narrative":true,"complaint_id":"18397809","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"First National Collection Bureau, Inc.","date_received":"2025-12-31T22:18:44.000Z","state":"NY","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Frequent or repeated calls"},"highlight":{"complaint_what_happened":["This issue <em>involves</em> more than one company. I am submitting this complaint to document the situation and request that each company involved review its role and provide clarification or correction as appropriate. I experienced issues related to my financial accounts <em>involving</em> more than one company within the past few months. I do not <em>recall</em> the exact dates. \n\nI have not contacted the companies directly prior to submitting this complaint."]},"sort":[14.312692,"18397809"]},{"_index":"complaint-public-v1","_id":"19532750","_score":14.22991,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/year>, I sent {$2000.00} via XXXX to an individual who was impersonating someone I know and fabricated a story involving a sick family member entering assisted living. \n\nWithin approximately XXXX minutes of the transaction, I realized I had been deceived and immediately contacted U.S. Bank to report the fraud and request a recall. \n\nMy claim was denied solely because the transaction was authorized. However, this was impersonation fraud, and I reported it almost immediately, creating a reasonable opportunity for mitigation. \n\nI am requesting : Documentation showing the exact time the recall was initiated Documentation of communication with the receiving bank Clarification of whether any mitigation steps were taken within minutes of my report","date_sent_to_company":"2026-02-16T18:56:11.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"42101","tags":"Servicemember","has_narrative":true,"complaint_id":"19532750","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2026-02-16T18:45:41.000Z","state":"KY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem making or receiving payments"},"highlight":{"complaint_what_happened":["On XX/XX/year>, I sent {$2000.00} via XXXX to an individual who was impersonating someone I know and fabricated a story <em>involving</em> a sick family member entering assisted living. \n\nWithin approximately XXXX minutes of the transaction, I realized I had been deceived and immediately contacted U.S. Bank to report the fraud and request a <em>recall</em>. \n\nMy claim was denied solely because the transaction was authorized."]},"sort":[14.22991,"19532750"]},{"_index":"complaint-public-v1","_id":"19419956","_score":14.128966,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I was the victim of a scam involving a {$130000.00} wire transfer on XX/XX/year> and ave filed this with XXXX and FTC Identity Theft. I am seeking written confirmation regarding a recovery of {$18000.00} that XXXX XXXX  returned to Bank of America on XX/XX/year> pursuant to a wire recall supported by a Hold Harmless Letter. \n\nXXXX Bank has provided a formal CFPB response confirming the funds were transmitted to Bank of America. When I previously contacted Bank of America, I was told agents could not locate the matter without a name match. \n\nI am requesting written confirmation whether the recall is now complete, whether any additional balance is alleged to be owed in my name, and whether any further recovery actions are planned.","date_sent_to_company":"2026-02-11T16:10:44.000Z","issue":"Other service problem","sub_product":"Domestic (US) money transfer","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"19419956","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2026-02-11T15:58:22.000Z","state":"MA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I was the victim of a scam <em>involving</em> a {$130000.00} wire transfer on XX/XX/year> and ave filed this with XXXX and FTC Identity Theft. I am seeking written confirmation regarding a recovery of {$18000.00} that XXXX XXXX  returned to Bank of America on XX/XX/year> pursuant to a wire <em>recall</em> supported by a Hold Harmless Letter. \n\nXXXX Bank has provided a formal CFPB response confirming the funds were transmitted to Bank of America."]},"sort":[14.128966,"19419956"]},{"_index":"complaint-public-v1","_id":"21943758","_score":13.915557,"_source":{"product":"Checking or savings account","complaint_what_happened":"On or about XX/XX/year>, I sent two international wire transfers through my Capital One account. XXXX transfer was approximately {$90.00} and the second transfer was {$6100.00}. \n\nShortly after the transfer, I discovered that I had been the victim of a fraud/scam involving the wire recipient. On or about XX/XX/year>, I contacted Capital One immediately to report the fraud and request assistance. I was informed that a XXXX  recall/request would be initiated regarding the fraudulent wire transfer and that I would be updated on the status of the investigation. \n\nHowever, Capital One did not provide meaningful follow-up or status updates regarding the recall or investigation. Each time I attempted to obtain information, I had to contact Capital One myself, and I was repeatedly told there was no update.\n\nIt has now been approximately one year, and I still have not received a clear explanation regarding whether the receiving bank responded, whether any funds were recovered or frozen, the outcome of the XXXX recall, or the final determination of the investigation. \n\nI am requesting a written explanation of the actions taken by Capital One regarding this wire fraud report, information regarding the XXXX recall and any responses received, the final outcome/status of the investigation, and copies or summaries of relevant investigation records and communications. \n\nThis complaint concerns Capital Ones handling, communication, and follow-up regarding the fraud investigation and wire recall process.","date_sent_to_company":"2026-05-06T18:49:21.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"156XX","tags":null,"has_narrative":true,"complaint_id":"21943758","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2026-05-06T18:23:59.000Z","state":"PA","company_public_response":null,"sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["Shortly after the transfer, I discovered that I had been the victim of a fraud/scam <em>involving</em> the wire recipient. On or about XX/XX/year>, I contacted Capital One immediately to report the fraud and request assistance. I was informed that a XXXX  <em>recall</em>/request would be initiated regarding the fraudulent wire transfer and that I would be updated on the status of the investigation."]},"sort":[13.915557,"21943758"]},{"_index":"complaint-public-v1","_id":"14750369","_score":13.865309,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/year>, I submitted a wire transfer through Mercury Technologies , Inc. to an external business account at XXXX  XXXX XXXX. Shortly after sending the funds, I contacted Mercury to initiate a wire recall due to a fraudulent transaction involving the recipient. Mercury acknowledged my request and confirmed via email ( especially by representative XXXX ) that the wire recall process had been initiated and was being followed up with XXXX  XXXX XXXX. \n\nHowever, for over eight weeks I kept requesting updates, documents, or any evidence that the recall had actually been submitted to XXXX  XXXX XXXX. Despite my multiple emails and reminders, Mercury never provided proof of submission ( no XXXX confirmation, no bank reply, no tracking ID, no escalation notice, nothing ). \n\nEventually, I had to escalate the issue to external regulatory agencies because Mercury failed to provide any tangible documentation showing that the recall process was truly followed up. I believe Mercury may have misled me by claiming actions that were never taken or were insufficient, while the fraud window closed.\n\nThis negligent behavior resulted in the failure to retrieve the {$7500.00} USD that could have been recovered if Mercury had acted with the proper urgency, documentation, and transparency.","date_sent_to_company":"2025-07-19T00:02:17.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"33138","tags":null,"has_narrative":true,"complaint_id":"14750369","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Mercury Technologies, Inc.","date_received":"2025-07-18T23:52:36.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Shortly after sending the funds, I contacted Mercury to initiate a wire <em>recall</em> due to a fraudulent transaction <em>involving</em> the recipient. Mercury acknowledged my request and confirmed via email ( especially by representative XXXX ) that the wire <em>recall</em> process had been initiated and was being followed up with XXXX  XXXX XXXX. \n\nHowever, for over eight weeks I kept requesting updates, documents, or any evidence that the <em>recall</em> had actually been submitted to XXXX  XXXX XXXX."]},"sort":[13.865309,"14750369"]},{"_index":"complaint-public-v1","_id":"2981089","_score":13.648852,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I submitted a dispute with XXXX  twice to request removal of a collection in the amount of XXXX involving a collection company ( Midwest Recovery System ) whose client is an online payday loan  company not licensed in the XXXX of Virginia. I do not recall in the last five years taking out a loan with this payday loan company ( XXXX XXXX XXXX ) and Midwest Recovery never sent me a notice that would allow me the opportunity to dispute the collection.","date_sent_to_company":"2018-08-02T16:03:23.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"22191","tags":null,"has_narrative":true,"complaint_id":"2981089","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Midwest Recovery Systems","date_received":"2018-08-02T16:03:21.000Z","state":"VA","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I submitted a dispute with XXXX  twice to request removal of a collection in the amount of XXXX <em>involving</em> a collection company ( Midwest Recovery System ) whose client is an online payday loan  company not licensed in the XXXX of Virginia. I do not <em>recall</em> in the last five years taking out a loan with this payday loan company ( XXXX XXXX XXXX ) and Midwest Recovery never sent me a notice that would allow me the opportunity to dispute the collection."]},"sort":[13.648852,"2981089"]},{"_index":"complaint-public-v1","_id":"2980084","_score":13.607723,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I submitted a dispute with Experian twice to request removal of a collection in the amount of XXXX involving a collection company ( XXXX XXXX XXXX ) whose client is an online payday loan company not licensed in the Commonwealth of Virginia. I do not recall in the last five years taking out a loan with this payday loan company ( XXXX XXXX XXXX ) and XXXX XXXX never sent me a notice that would allow me the opportunity to dispute the collection.","date_sent_to_company":"2018-08-02T16:02:49.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"22191","tags":null,"has_narrative":true,"complaint_id":"2980084","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2018-08-02T15:29:15.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I submitted a dispute with Experian twice to request removal of a collection in the amount of XXXX <em>involving</em> a collection company ( XXXX XXXX XXXX ) whose client is an online payday loan company not licensed in the Commonwealth of Virginia. I do not <em>recall</em> in the last five years taking out a loan with this payday loan company ( XXXX XXXX XXXX ) and XXXX XXXX never sent me a notice that would allow me the opportunity to dispute the collection."]},"sort":[13.607723,"2980084"]},{"_index":"complaint-public-v1","_id":"19750553","_score":13.579517,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am filing this complaint against Wise ( TransferWise Inc. ) due to a gross clerical error and an unacceptable delay in a fund recall process involving their partner bank, XXXX XXXX XXXX. \n1. Transaction Details : Transfer ID # XXXX, XXXX : {$1000.00}. \n2. Issue : The receiving bank ( XXXX XXXX ) notified me that they could not process the recall because Wise 's partner bank XXXX XXXX XXXX XXXX ) sent a recall request for the INCORRECT amount of {$100.00} instead of the actual {$1000.00}. \n3. Timeline : This error was identified and communicated to Wise in late XXXX. Despite my repeated follow-ups, Wise has failed to rectify this low-level clerical mistake for over a month. My funds have been stuck since XX/XX/year>. \n4. Impact : Wises failure to coordinate with its partner bank has resulted in the loss of access to my funds ( {$1000.00} ). Wise 's support only provides generic responses without a concrete resolution or proof of a corrected XXXX message ( XXXX ).","date_sent_to_company":"2026-02-24T20:28:31.000Z","issue":"Money was not available when promised","sub_product":"Domestic (US) money transfer","zip_code":"11355","tags":null,"has_narrative":true,"complaint_id":"19750553","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"TransferWise Ltd","date_received":"2026-02-24T20:20:10.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am filing this complaint against Wise ( TransferWise Inc. ) due to a gross clerical error and an unacceptable delay in a fund <em>recall</em> process <em>involving</em> their partner bank, XXXX XXXX XXXX. \n1. Transaction Details : Transfer ID # XXXX, XXXX : {$1000.00}. \n2. Issue : The receiving bank ( XXXX XXXX ) notified me that they could not process the <em>recall</em> because Wise 's partner bank XXXX XXXX XXXX XXXX ) sent a <em>recall</em> request for the INCORRECT amount of {$100.00} instead of the actual {$1000.00}. \n3."]},"sort":[13.579517,"19750553"]},{"_index":"complaint-public-v1","_id":"20172152","_score":13.574895,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I am filing this complaint regarding an auto loan with American Credit Acceptance related to a XXXX XXXX XXXX XXXX. \n\nThe vehicle became subject to multiple safety recalls involving a high-voltage battery fire risk. XXXX issued warnings instructing owners not to charge the vehicle and not to park the vehicle in garages or near other vehicles due to the risk of fire or explosion. The recall notice also stated that a remedy was not available for an extended period of time. \n\nBecause the manufacturer restricted normal use of the vehicle and failed to provide a timely repair, the vehicle could not be safely operated. \n\nI notified the lender that the vehicle had a dangerous unresolved safety recall and was under stop-sale conditions. Despite this, the account continues to be reported as delinquent and I have not received clear information about the status of the repossessed vehicle. I did call and request information.I can not retrieve the vehicle because its not safe to drive.XXXX also said they would not provide me with a rental or a loaner car for more than XXXX days. \nI am requesting that this matter be reviewed, that the account be properly investigated, and that any inaccurate credit reporting be corrected while the safety defect issue is unresolved. \n\nXXXX","date_sent_to_company":"2026-03-11T17:48:42.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Loan","zip_code":"11212","tags":null,"has_narrative":true,"complaint_id":"20172152","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"American Credit Acceptance, LLC","date_received":"2026-03-11T17:26:25.000Z","state":"NY","company_public_response":null,"sub_issue":"Billing dispute for services"},"highlight":{"complaint_what_happened":["The vehicle became subject to multiple safety <em>recalls</em> <em>involving</em> a high-voltage battery fire risk. XXXX issued warnings instructing owners not to charge the vehicle and not to park the vehicle in garages or near other vehicles due to the risk of fire or explosion. The <em>recall</em> notice also stated that a remedy was not available for an extended period of time."]},"sort":[13.574895,"20172152"]},{"_index":"complaint-public-v1","_id":"18074368","_score":13.54419,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am filing a formal complaint regarding Chase Banks handling of an issue involving a XXXX XXXX transaction I attempted to dispute. When I requested assistance, I was told that because the transaction was a XXXX XXXX transaction, Chase can not do anything, and I was advised to speak to the merchant or contact the local police department. \n\nThis advice was inappropriate and not aligned with the nature of the issue. This situation involves a school refusing to issue a refund connected to a disability-related accommodation under the ADA and Section 504. My daughter is currently XXXX XXXX XXXX XXXX XXXX XXXX, and I do not have access to her belongings. The school had already granted me an extension for returning school-issued items due to this disability-related barrier, but is now refusing to process the refund and has stopped responding to communication. \n\nThis is not a criminal matter, and directing me to contact local law enforcement for a civil refund dispute involving an ADA accommodation issue was entirely inappropriate. I contacted Chase because the merchant is refusing to cooperate, and I expected to be informed of the banks available procedures for addressing ACH transactions. \n\nAdditionally, Chase did not offer any of the alternative support options typically available for ACH issues, including : ACH inquiry or investigation ACH recall attempt Communication with the receiving bank Guidance under NACHA rules Written explanation of available options I was also not provided written notice of refusal at the time, despite being told verbally that no dispute could be filed. Chases handling did not follow standard support procedures for ACH-originated disputes, did not offer accurate guidance, and left me with no clear path forward. \n\nI am requesting : A full review of how my case was handled, A written explanation clarifying my rights and Chases responsibilities regarding XXXX XXXX transactions, Confirmation of which ACH inquiry or recall options were available and why they were not offered, Corrective action regarding inappropriate directions to involve law enforcement in a civil refund matter, and Reconsideration of whether Chase can assist by initiating an ACH inquiry or merchant-bank communication. \n\nThank you for your attention to this matter. I look forward to a prompt written response.","date_sent_to_company":"2025-12-04T01:27:42.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"80249","tags":null,"has_narrative":true,"complaint_id":"18074368","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-12-04T01:23:33.000Z","state":"CO","company_public_response":null,"sub_issue":"Money was taken from your account on the wrong day or for the wrong amount"},"highlight":{"complaint_what_happened":["I am requesting : A full review of how my case was handled, A written explanation clarifying my rights and Chases responsibilities regarding XXXX XXXX transactions, Confirmation of which ACH inquiry or <em>recall</em> options were available and why they were not offered, Corrective action regarding inappropriate directions to <em>involve</em> law enforcement in a civil refund matter, and Reconsideration of whether Chase can assist by initiating an ACH inquiry or merchant-bank communication."]},"sort":[13.54419,"18074368"]},{"_index":"complaint-public-v1","_id":"17879182","_score":13.514944,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I am leasing a XXXX XXXXXXXX XXXX XXXX through XXXX XXXX. The vehicle currently has two serious open XXXX safety recalls involving fire risk, high-voltage battery defects, and potential catastrophic engine failure with loss of propulsion without warning. The manufacturer instructs owners not to charge the vehicle and to park away from structures or other vehicles. No remedy is available for either recall, and there is no timeline for repair. \nIn addition, the vehicle has a long-standing electrical malfunction involving the infotainment system and backup camera. The screen frequently turns bright green, emits a loud screeching noise, freezes during navigation and reversing, and becomes unresponsive. This creates distraction and visibility hazards. The dealer has acknowledged the issue but has not repaired it. \nThe dealer has refused to schedule a timely repair appointment or provide a loaner vehicle, even though the XXXX is unsafe to operate. I am paying {$1100.00} per month for a vehicle that I have been instructed not to charge, can not safely park, and can not reliably drive. This constitutes loss of use and financial harm. \nI have contacted XXXX XXXX  to request assistance, including the possibility of lease termination or suspension of payments due to safety-related non-usage. I have not received a meaningful response or resolution. \nThis situation has caused significant safety concerns and financial burden while the vehicle remains unusable through no fault of my own.","date_sent_to_company":"2025-12-09T15:27:12.000Z","issue":"Managing the loan or lease","sub_product":"Lease","zip_code":"07424","tags":null,"has_narrative":true,"complaint_id":"17879182","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SANTANDER HOLDINGS USA, INC.","date_received":"2025-12-09T15:21:55.000Z","state":"NJ","company_public_response":null,"sub_issue":"Problem with additional products or services purchased with the loan"},"highlight":{"complaint_what_happened":["The vehicle currently has two serious open XXXX safety <em>recalls</em> <em>involving</em> fire risk, high-voltage battery defects, and potential catastrophic engine failure with loss of propulsion without warning. The manufacturer instructs owners not to charge the vehicle and to park away from structures or other vehicles. No remedy is available for either <em>recall</em>, and there is no timeline for repair."]},"sort":[13.514944,"17879182"]},{"_index":"complaint-public-v1","_id":"22526067","_score":13.277151,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"am submitting this complaint regarding a wire transfer recovery case involving XXXX XXXX and Wells Fargo XXXX \n\nI was the victim of a fraudulent real estate wire transfer involving impersonation of an escrow account. After the wire was sent, a recovery/recall process was initiated between XXXX XXXX and Wells Fargo XXXX \n\nHowever, throughout this process I have received multiple conflicting explanations regarding the status and location of the funds. \n\nInitially, Wells Fargo informed me that the receiving fraud account had already been flagged and that the funds may have been intercepted before being credited into the fraudulent account. \n\nLater, XXXX XXXX informed me that the recall request had been rejected because there were no funds to recover in the receiving account. \n\nMore recently, a Wells Fargo banker informed me that the funds were actually frozen within the fraud account itself, which directly conflicts with the earlier explanation that the funds never entered the fraud account. \n\nIn addition, I was previously informed that the account name and account number did not match, which further adds confusion regarding whether the funds were ever properly credited into the fraud account. \n\nThere have also been conflicting statements regarding the Letter of Indemnity ( LOI ) : XXXX XXXX stated that the LOI had already been sent to Wells Fargo .\n\nWells Fargo later informed me they had not received the LOI. \n\nAdditionally, because I am not a Wells Fargo customer, I was informed that I can not communicate directly with Wells Fargos wire investigation or fraud departments. All information has therefore been relayed indirectly through branch personnel. \n\nAs a result : I have received inconsistent verbal explanations from different representatives, I have been unable to obtain direct clarification from the responsible departments, and I have been informed that written documentation regarding the status of the funds can not be provided to me. \n\nAt this point, I still do not have a clear understanding of : whether the funds entered the fraud account, whether the funds are currently frozen, whether the funds were intercepted before crediting, or what exact recovery procedures remain active. \n\nI am requesting CFPB assistance in helping ensure : Proper coordination between Wells Fargo and XXXX XXXX , Accurate disclosure regarding the current status and location of the funds, Clarification regarding the LOI and recall process, A clear explanation of what additional actions or documentation are required to complete recovery of the funds. \n\nI have documentation including : recall transaction ID, written communications, recall discussions, and records of conflicting statements from both institutions. \n\nThank you for your assistance.","date_sent_to_company":"2026-05-25T04:51:47.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"94030","tags":null,"has_narrative":true,"complaint_id":"22526067","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-05-25T04:43:32.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["am submitting this complaint regarding a wire transfer recovery case <em>involving</em> XXXX XXXX and Wells Fargo XXXX \n\nI was the victim of a fraudulent real estate wire transfer <em>involving</em> impersonation of an escrow account. After the wire was sent, a recovery/<em>recall</em> process was initiated between XXXX XXXX and Wells Fargo XXXX \n\nHowever, throughout this process I have received multiple conflicting explanations regarding the status and location of the funds."]},"sort":[13.277151,"22526067"]},{"_index":"complaint-public-v1","_id":"6447757","_score":13.265907,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am an XXXX XXXX XXXX woman. On XX/XX/XXXX, I was a victim of fraud. Basically, someone scammed me into sending him a wire transfer from my Wells Fargo bank account of {$21000.00}. Wells Fargo did call me when I initiated the wire transfer but the scammer was still on the phone with me and told me what to say to make the wire go through. \n\nI have filed a complaint with Wells Fargo, number XXXX. I was told that I would not get money back from Wells Fargo. However, I believe that Wells Fargo is legally negligent and needs to reimburse me for the {$21000.00} for XXXX reasons. \n\n1. Wire Recall. I called immediately after the wire transfer and asked for a wire recall. The police XXXX handling my case told me that Wells Fargo should have been able to recall at a minimum some of the money. I was told today that recall requests were sent on XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Wells Fargo should have made the recall request on XXXX XXXX  right after I called. In a denial letter, Wells Fargo told me that they will initiate a wire recall if someone tells them they were the victim of fraud, but then denied our claim because they said I had not asked for a wire recall when I called on XX/XX/XXXX. That is contradictory. Moreover, I called Wells Fargo on XXXX XXXX  with my daughter XXXX XXXX and we did ask for a wire recall at that time. However, the recall request was not made until nearly XXXX weeks after the wire transfer. This is negligence. At least some, if not all of the money, could have been recovered. Wells Fargo is not accepting responsibility for their negligence. \n\n2. Fraud Victim Notice/Awareness. I was previously a victim of a gift card scam involving my Wells Fargo account in XXXX. Thus, Wells Fargo had notice that I was a susceptible to fraud and should have had additional safeguards in place for my account. Yes, Wells Fargo called to verify the wire transfer with me but the fraud was still ongoing -- the fraudster told me what to say. Given the notice that Wells Fargo had about me being susceptible to fraud, additional safeguards should have been put in place. Simply putting the usual safeguards in place for mewas negligent given that you knew she was susceptible to fraud.","date_sent_to_company":"2023-01-17T23:21:51.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"18901","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"6447757","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-01-17T23:07:10.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["Wire <em>Recall</em>. I called immediately after the wire transfer and asked for a wire <em>recall</em>. The police XXXX handling my case told me that Wells Fargo should have been able to <em>recall</em> at a minimum some of the money. I was told today that <em>recall</em> requests were sent on XXXX XXXX XXXX XXXX XXXX XXXX XXXX  Wells Fargo should have made the <em>recall</em> request on XXXX XXXX  right after I called."]},"sort":[13.265907,"6447757"]},{"_index":"complaint-public-v1","_id":"3253217","_score":13.087761,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I uncovered several addresses that I have never used or lived at after looking over my personal credit file. I also discovered multiple accounts ( listed ), several variations of my name I have never used and dozens of inquiries for accounts I never attempted to get. Personally, I recall receiving information stating that my personal profile was exposed during a computer hack involving XXXX in 2014. It is to my belief that this is where my information was discovered by someone who used it wit out my knowledge.","date_sent_to_company":"2019-05-24T22:47:47.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"28215","tags":null,"has_narrative":true,"complaint_id":"3253217","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2019-05-24T22:47:42.000Z","state":"NC","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["Personally, I <em>recall</em> receiving information stating that my personal profile was exposed during a computer hack <em>involving</em> XXXX in 2014. It is to my belief that this is where my information was discovered by someone who used it wit out my knowledge."]},"sort":[13.087761,"3253217"]},{"_index":"complaint-public-v1","_id":"3253105","_score":13.048584,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I uncovered several addresses that I have never used or lived at after looking over my personal credit file. I also discovered multiple accounts ( listed ), several variations of my name I have never used and dozens of inquiries for accounts I never attempted to get. Personally, I recall receiving information stating that my personal profile was exposed during a computer hack involving XXXX in 2014. It is to my belief that this is where my information was discovered by someone who used it wit out my knowledge.","date_sent_to_company":"2019-05-24T22:47:47.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"28215","tags":null,"has_narrative":true,"complaint_id":"3253105","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2019-05-24T22:47:42.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["Personally, I <em>recall</em> receiving information stating that my personal profile was exposed during a computer hack <em>involving</em> XXXX in 2014. It is to my belief that this is where my information was discovered by someone who used it wit out my knowledge."]},"sort":[13.048584,"3253105"]},{"_index":"complaint-public-v1","_id":"14423471","_score":12.850334,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Subject : Urgent Request for Assistance Regarding Delayed Wire Recall Reference No. XXXX XXXX Dear CFPB Representative, I am writing to formally request your assistance regarding a prolonged and unresolved wire recall issue involving JPMorgan Chase Bank and XXXX XXXX  XXXX \n\nOn XX/XX/XXXX, I initiated a wire transfer in the amount of {$40000.00} from my account at Chase ( Account XXXX. XXXX ) to a recipient account at XXXX XXXX. Unfortunately, this transaction was associated with a fraud incident, and I subsequently requested a recall of the wire in XX/XX/XXXX. The reference number for this case is XXXX XXXX. \n\nSince then, XXXX XXXX  has been waiting for a Hold Harmless Letter ( HHL ) from Chase to proceed with the refund. I have contacted Chase multiple times, and each time I was informed that the HHL has already been sent. However, XXXX XXXX  has consistently stated that they have not received the HHL to date. \n\nIt has now been over six months, and despite repeated follow-ups with multiple departments at Chase, there has been no progress. XXXX XXXX  has specifically requested that the HHL be emailed directly to either : XXXX XXXX However, Chase has refused to send the letter via email, and no alternative solution has been provided. \n\nGiven the prolonged delay, lack of communication, and the financial impact of this unresolved matter, I kindly request CFPBs help in urging Chase to send the requested Hold Harmless Letter to XXXX XXXX  promptly so the wire recall process can be completed. \n\nPlease let me know if further documentation or clarification is needed. \n\nSincerely, XXXX XXXX XXXX XXXX XXXX XXXX","date_sent_to_company":"2025-07-09T18:32:34.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"92602","tags":null,"has_narrative":true,"complaint_id":"14423471","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-07-02T15:25:23.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Subject : Urgent Request for Assistance Regarding Delayed Wire <em>Recall</em> Reference No. XXXX XXXX Dear CFPB Representative, I am writing to formally request your assistance regarding a prolonged and unresolved wire <em>recall</em> issue <em>involving</em> JPMorgan Chase Bank and XXXX XXXX  XXXX \n\nOn XX/XX/XXXX, I initiated a wire transfer in the amount of {$40000.00} from my account at Chase ( Account XXXX. XXXX ) to a recipient account at XXXX XXXX."]},"sort":[12.850334,"14423471"]},{"_index":"complaint-public-v1","_id":"4865103","_score":12.841568,"_source":{"product":"Mortgage","complaint_what_happened":"Chase my true mortgage broker have been participating in an fraud scheme although at times still telling me the true that YES this is your loan and YES this is your property and they still lie like 90 going north. They will lie and say that this is an duplicate and should be punished for this A SCAM. \n\nPlease explain to the CFPB your involvement with wells fargo and my loan, loan number XXXX. \n\nAnd recall XXXX XXXX AND REFERRED TO ME AS MY TRUST ACCOUNT AND THE ESCROW CAME BACK TO ME AS STATE TREASURY XXXX AND MY CLAIM BY CHASE STILL UNRELEASED AS CLAIM NO. XXXX AND IS A LOT OF CRIMINAL ACTIVITY GOING ON HERE WITH THIS CASE.","date_sent_to_company":"2021-11-01T18:25:04.000Z","issue":"Trouble during payment process","sub_product":"Conventional home mortgage","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"4865103","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2021-11-01T18:11:18.000Z","state":"MI","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Please explain to the CFPB your <em>involvement</em> with wells fargo and my loan, loan number XXXX. \n\nAnd <em>recall</em> XXXX XXXX AND REFERRED TO ME AS MY TRUST ACCOUNT AND THE ESCROW CAME BACK TO ME AS STATE TREASURY XXXX AND MY CLAIM BY CHASE STILL UNRELEASED AS CLAIM NO. XXXX AND IS A LOT OF CRIMINAL ACTIVITY GOING ON HERE WITH THIS CASE."]},"sort":[12.841568,"4865103"]},{"_index":"complaint-public-v1","_id":"18510370","_score":12.8392935,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am filing a new complaint regarding Wells Fargos handling of multiple disputed charges related to a recalled consumable product purchased from XXXX. \n\nThis complaint relates to Wells Fargo claim reference numbers XXXX and XXXX, which include the following disputed transactions : XX/XX/XXXX Purchase authorized XX/XX/XXXX XXXX  {$140.00} ( Card ending XXXX ) XX/XX/XXXX Purchase authorized XX/XX/XXXX XXXX  {$140.00} ( Card ending XXXX ) XX/XX/XXXX Purchase authorized XX/XX/XXXX XXXX  {$130.00} ( Card ending XXXX ) XX/XX/XXXX Purchase authorized XX/XX/XXXX XXXX  {$210.00} ( Card ending XXXX ) XX/XX/XXXX Purchase authorized XX/XX/XXXX XXXX  {$160.00} ( Card ending XXXX ) XX/XX/XXXX Recurring payment authorized XX/XX/XXXX XXXX  {$240.00} ( Card ending XXXX ) XX/XX/XXXX Recurring payment authorized XX/XX/XXXX XXXX  {$83.00} ( Card ending XXXX ) The product associated with these transactions was consumed before any recall was announced. At the time of purchase and use, there was no recall notice, no safety warning, and no refund or return option available. The recall occurred after the product had already been consumed, making return impossible. \n\nDespite this, Wells Fargo denied portions of my dispute on the basis that the merchandise was not returned or an attempt to return was not made. This rationale is unreasonable and inappropriate for a recall involving consumable goods, where return is not possible once the product has been used as intended. \n\nAdditionally, the merchant initially stated that no refunds would be issued, and only later implemented a refund policy that applied only to purchases made after a specific date, excluding earlier affected purchases. This date-based limitation was arbitrary and did not correspond with when the unsafe product was sold. Wells Fargo relied on the merchants refund position rather than applying consumer protection standards for defective or recalled goods. \n\nAs a result, I was left responsible for charges related to a product later determined to be unsafe, through no fault of my own. Wells Fargos handling of these disputes failed to consider recall timing, product type, and the impossibility of return. \n\nI am requesting that Wells Fargo : Reevaluate the denied charges associated with claim references XXXX and XXXX Acknowledge that return was impossible due to the product being consumed prior to the recall Apply Regulation Z protections for defective or recalled consumable goods","date_sent_to_company":"2026-01-06T20:42:34.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"37601","tags":null,"has_narrative":true,"complaint_id":"18510370","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-01-06T20:38:44.000Z","state":"TN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Banking errors"},"highlight":{"complaint_what_happened":["This rationale is unreasonable and inappropriate for a <em>recall</em> <em>involving</em> consumable goods, where return is not possible once the product has been used as intended. \n\nAdditionally, the merchant initially stated that no refunds would be issued, and only later implemented a refund policy that applied only to purchases made after a specific date, excluding earlier affected purchases. This date-based limitation was arbitrary and did not correspond with when the unsafe product was sold."]},"sort":[12.8392935,"18510370"]},{"_index":"complaint-public-v1","_id":"22067947","_score":12.805719,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"This complaint concerns financing and continued credit furnishing related to a XXXX XXXX XXXX XXXX sold as a XXXX XXXX XXXX vehicle and financed through XXXX XXXX. \n\nThe vehicle has experienced recurring repair-related concerns, suspension issues, electrical inspections, manufacturer customer satisfaction programs, and active safety-related recall issues involving the rearview camera/SYNC display system. \n\nDespite extensive repair history and ongoing disputes, XXXX continues furnishing adverse account information while minimizing the documented defect history associated with the vehicle.\n\nThe vehicle was financed for approximately {$63000.00} at 9.49 % APR over 72 months despite defect-related concerns and materially impaired collateral value.\n\nThis matter raises concerns involving : disputed credit furnishing, inadequate investigation of disputes, financing tied to defective collateral, Certified Pre-Owned representations, and unfair treatment of consumers attempting to resolve manufacturer-related defect issues.\n\nI request regulatory review of XXXX XXXX handling of this disputed account and related credit furnishing activity.","date_sent_to_company":"2026-05-11T07:57:28.000Z","issue":"Repossession","sub_product":"Loan","zip_code":"85132","tags":null,"has_narrative":true,"complaint_id":"22067947","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FORD MOTOR CREDIT CO.","date_received":"2026-05-11T07:24:42.000Z","state":"AZ","company_public_response":null,"sub_issue":"Lender trying to repossess or disable the vehicle"},"highlight":{"complaint_what_happened":["The vehicle has experienced recurring repair-related concerns, suspension issues, electrical inspections, manufacturer customer satisfaction programs, and active safety-related <em>recall</em> issues <em>involving</em> the rearview camera/SYNC display system. \n\nDespite extensive repair history and ongoing disputes, XXXX continues furnishing adverse account information while minimizing the documented defect history associated with the vehicle."]},"sort":[12.805719,"22067947"]},{"_index":"complaint-public-v1","_id":"11580318","_score":12.504575,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"The company, Capital Bank One has held funds sent to an account that was incorrect and not for the specific transaction originally intended. The account owner has acknowledged this and requested the funds be returned to us, the company that sent the wire transfer. Capital One Bank has held these funds, {$100000.00} for five ( 5 ) weeks and will not communicate. The bank that was used to send the funds XXXX XXXX issued a Recall Request and Capital One Bank declined.\n\nIt seems like the bank, Capital One Bank is stealing the funds, especially with the current FTC lawsuit for fraud involving consumer savings accounts. Capital One Bank is an out of control criminal fraud organization it seems like.","date_sent_to_company":"2025-01-16T18:52:56.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"80919","tags":"Older American","has_narrative":true,"complaint_id":"11580318","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2025-01-16T18:22:17.000Z","state":"CO","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["The bank that was used to send the funds XXXX XXXX issued a <em>Recall</em> Request and Capital One Bank declined.\n\nIt seems like the bank, Capital One Bank is stealing the funds, especially with the current FTC lawsuit for fraud <em>involving</em> consumer savings accounts. Capital One Bank is an out of control criminal fraud organization it seems like."]},"sort":[12.504575,"11580318"]},{"_index":"complaint-public-v1","_id":"20705920","_score":12.474178,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I leased a XXXX XXXX XXXX XXXX in XX/XX/XXXX through XXXX XXXX XXXX XXXX My monthly lease payment is approximately {$800.00}. \n\nBeginning around XX/XX/XXXX, the vehicle started experiencing repeated safety-related malfunctions. These issues included the instrument cluster screens turning XXXX while driving, unexpected loss of battery charge requiring the vehicle to be towed, and a XXXX XXXX XXXX XXXX XXXX warning that required replacement of the coolant pump. \n\nIn XX/XX/XXXX the vehicle displayed a High Voltage Malfunction warning and shut down while driving. The vehicle has required multiple repair visits to the dealership and is currently undergoing another repair while I am using a loaner vehicle. \n\nIn addition, the vehicle is subject to XXXX XXXX XXXX involving the high-voltage battery. According to the recall notice, the battery may fail due to an internal short circuit which could lead to a vehicle fire while parked or driving. The manufacturer currently does not have a repair available and advises owners to limit battery charging to 80 % and park the vehicle outside due to the potential fire risk. \n\nDespite these repeated failures and the active safety recall, I am still required to continue making full lease payments. I contacted XXXX XXXX and attempted to negotiate a reasonable solution, including termination of the lease without penalty or transition to another vehicle. However, I was informed that their offer was their final position and that I must continue paying the lease. \n\nI believe it is unreasonable for a consumer to be required to continue paying for a vehicle with repeated safety-related malfunctions and an unresolved battery fire recall.","date_sent_to_company":"2026-03-27T05:10:53.000Z","issue":"Managing the loan or lease","sub_product":"Lease","zip_code":"33178","tags":null,"has_narrative":true,"complaint_id":"20705920","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Mercedes Benz Financial Services","date_received":"2026-03-27T04:55:16.000Z","state":"FL","company_public_response":null,"sub_issue":"Problem with fees charged"},"highlight":{"complaint_what_happened":["In addition, the vehicle is subject to XXXX XXXX XXXX <em>involving</em> the high-voltage battery. According to the <em>recall</em> notice, the battery may fail due to an internal short circuit which could lead to a vehicle fire while parked or driving. The manufacturer currently does not have a repair available and advises owners to limit battery charging to 80 % and park the vehicle outside due to the potential fire risk."]},"sort":[12.474178,"20705920"]},{"_index":"complaint-public-v1","_id":"17863366","_score":12.342625,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Hi, I need to report an authorized scam involving a Zelle transfer. \nI was misled into sending {$1500.00} to someone who falsely represented themselves as a legitimate matchmaking service. The company is XXXX XXXX XXXX ( XXXX ) They pressured me to send a Zelle payment before providing any real service, and after sending the money, I discovered the agreement they sent is fraudulent and contains predatory, deceptive terms. \n\nI did NOT receive the services I was promised, and I now believe this was a scam designed to obtain money under false pretenses. I am requesting that you file an authorized scam claim and contact the receiving bank to attempt to freeze or recall the funds before they are withdrawn","date_sent_to_company":"2025-12-09T06:58:25.000Z","issue":"Fraud or scam","sub_product":"Mobile or digital wallet","zip_code":"94103","tags":null,"has_narrative":true,"complaint_id":"17863366","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Early Warning Services, LLC","date_received":"2025-12-09T06:51:34.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am requesting that you file an authorized scam claim and contact the receiving bank to attempt to freeze or <em>recall</em> the funds before they are withdrawn"]},"sort":[12.342625,"17863366"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":51518,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":51518}]}},"product":{"doc_count":51518,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":17168,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":16975},{"key":"Other personal consumer report","doc_count":193}]}},{"key":"Debt collection","doc_count":8051,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit card debt","doc_count":1824},{"key":"I do not know","doc_count":1817},{"key":"Other debt","doc_count":1422},{"key":"Medical debt","doc_count":909},{"key":"Auto debt","doc_count":450},{"key":"Telecommunications debt","doc_count":385},{"key":"Rental debt","doc_count":335},{"key":"Mortgage debt","doc_count":176},{"key":"Payday loan debt","doc_count":171},{"key":"Other (i.e. phone, health club, etc.)","doc_count":161},{"key":"Credit card","doc_count":95},{"key":"Medical","doc_count":88},{"key":"Private student loan debt","doc_count":69},{"key":"Federal student loan debt","doc_count":56},{"key":"Payday loan","doc_count":49},{"key":"Mortgage","doc_count":16},{"key":"Auto","doc_count":14},{"key":"Non-federal student loan","doc_count":9},{"key":"Federal student loan","doc_count":5}]}},{"key":"Credit reporting, credit repair services, or other personal consumer reports","doc_count":6885,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":6764},{"key":"Other personal consumer report","doc_count":102},{"key":"Credit repair services","doc_count":19}]}},{"key":"Checking or savings 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