{"took":178,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":251,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"7300192","_score":33.36465,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/XXXX I wired XXXX to a jp chase Morgan customer for a deposit on a vehicle. A few hours after the wire we figured out it was a scam and did a wire recall thru my XXXX XXXX account. I notified chase Bank as well and filed a fraud claim. Chase bank has refused to recall tge wire or help in the recovery of the funds. They refuse to give us any information to help recovery the funds.","date_sent_to_company":"2023-07-26T01:26:56.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"762XX","tags":null,"has_narrative":true,"complaint_id":"7300192","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-07-26T01:19:25.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["On XX/XX/<em>XXXX</em> I <em>wired</em> <em>XXXX</em> to a jp <em>chase</em> Morgan customer for a deposit on a vehicle. A few hours after the <em>wire</em> we figured out it was a scam and did a <em>wire</em> <em>recall</em> thru my <em>XXXX</em> <em>XXXX</em> <em>account</em>. I notified <em>chase</em> Bank as well and filed a fraud claim. <em>Chase</em> bank has refused to <em>recall</em> tge <em>wire</em> or help in the recovery of the <em>funds</em>. They refuse to give us any information to help recovery the <em>funds</em>."],"company":["JPMORGAN <em>CHASE</em> & CO."]},"sort":[33.36465,"7300192"]},{"_index":"complaint-public-v1","_id":"21460160","_score":33.072144,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am submitting a complaint regarding a fraudulent wire transfer initiated from my account at JPMorgan Chase. \n\nOn or around XXXX XXXX, 2026, I was the victim of a scam that resulted in an unauthorized wire transfer being sent from my Chase account. I immediately reported the issue to JPMorgan Chase and requested a fraud review and wire recall. Chase confirmed that a wire recall request was initiated the same day. \n\nThe funds were sent to an account at XXXX XXXX. The receiving bank reference number is XXXX, and the XXXX number associated with the transfer is XXXX. \n\nSince reporting the fraud, I have been following up with JPMorgan Chase for updates. I have been informed that a recall request has been sent to the receiving bank ; however, I have not received clear or consistent updates on whether XXXX XXXX has responded, whether the funds are still available, or what the current status of recovery is. \n\nAs a result, I remain uncertain about the outcome of the recall process and the status of my funds. I am requesting clarification on the current status of the interbank recall, confirmation of whether the receiving bank has responded, and any further actions that can be taken regarding recovery.","date_sent_to_company":"2026-04-21T22:03:09.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"14850","tags":null,"has_narrative":true,"complaint_id":"21460160","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2026-04-21T21:52:14.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am submitting a complaint regarding a fraudulent <em>wire</em> transfer initiated from my <em>account</em> at JPMorgan <em>Chase</em>. \n\nOn or around <em>XXXX</em> <em>XXXX</em>, 2026, I was the victim of a scam that resulted in an unauthorized <em>wire</em> transfer being sent from my <em>Chase</em> <em>account</em>. I immediately reported the issue to JPMorgan <em>Chase</em> and requested a fraud review and <em>wire</em> <em>recall</em>. <em>Chase</em> confirmed that a <em>wire</em> <em>recall</em> request was initiated the same day. \n\nThe <em>funds</em> were sent to an <em>account</em> at <em>XXXX</em> <em>XXXX</em>."],"company":["JPMORGAN <em>CHASE</em> & CO."]},"sort":[33.072144,"21460160"]},{"_index":"complaint-public-v1","_id":"19919098","_score":32.894867,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am filing this complaint against JPMorgan Chase Bank, N.A. regarding its handling of a wire recall request connected to a fraud incident, whose case number is XXXX. \nOn XX/XX/XXXX, I initiated a wire transfer from my personal account at Chase to send XXXX XXXX XXXX XXXX XXXX ( Account # XXXX ) with XXXX  XXXX XXXX XXXX After discovering that I was a victim of an investment scam, on XX/XX/XXXX, I notified Chase and requested that a wire recall be initiated. \nOn XX/XX/XXXX, Chase initiated the recall request to the recipient bank. The recipient bank initially responded on XX/XX/XXXX and indicated that partial funds were still available and requested submission of an XXXX. I understand that this indicated there was still a reasonable opportunity to recover at least a portion of my funds. \nHowever, after that communication, the recipient bank stopped responding. Subsequently, on XX/XX/XXXX, when I called wire research team for the status of recall, Chase informed me that the recall request was being closed due to lack of response from the recipient bank. \nI believe Chase has prematurely closed this wire recall without exhausting reasonable recovery efforts. Given that : the recipient bank previously confirmed partial funds were available, they requested additional documentation ( XXXX  ), and there was clear evidence that funds had not been fully dissipated, I expected Chase, as my originating bank, to : continue follow-up efforts with the recipient bank, escalate the matter through interbank channels, provide written documentation of recall attempts and responses and keep the recall open while recovery was still possible. Instead, the case was closed without clear documentation showing that all available recovery measures were pursued. \nAs a customer who acted promptly after discovering fraud, I am requesting that Chase : 1.Reopen the wire recall request.\n\n2.Actively escalate with the recipient bank to recover the confirmed available funds.\n\n3.Provide written documentation of all recall communications and efforts.\n\n4. Confirm whether proper interbank fraud recovery protocols were followed.\n\nGiven the significant financial loss involved, I believe Chase has a duty to exercise reasonable diligence in attempting to recover available funds once fraud is reported. \nI am not asking Chase to guarantee recovery. I am asking them to use all available banking channels and escalation procedures to pursue recovery of funds that were previously confirmed as available.\n\nI respectfully request CFPB assistance in requiring Chase to reopen and actively pursue this recall.","date_sent_to_company":"2026-03-03T05:41:48.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"92130","tags":null,"has_narrative":true,"complaint_id":"19919098","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2026-03-03T05:34:36.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am filing this complaint against JPMorgan <em>Chase</em> Bank, N.A. regarding its handling of a <em>wire</em> <em>recall</em> request connected to a fraud incident, whose case number is <em>XXXX</em>. \nOn XX/XX/<em>XXXX</em>, I initiated a <em>wire</em> transfer from my personal <em>account</em> at <em>Chase</em> to send <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> ( <em>Account</em> # <em>XXXX</em> ) with <em>XXXX</em>  <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> After discovering that I was a victim of an investment scam, on XX/XX/<em>XXXX</em>, I notified <em>Chase</em> and requested that a <em>wire</em> <em>recall</em> be initiated."],"company":["JPMORGAN <em>CHASE</em> & CO."]},"sort":[32.894867,"19919098"]},{"_index":"complaint-public-v1","_id":"5897112","_score":31.857565,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/2022 a wire transfer of {$1400.00} was sent from my Chase Bank personal checking account to a third party at XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX ). The wire transfer was successfully delivered on XX/XX/2022. However, the recipient bank XXXX XXXXis Bank XXXX XXXX XXXX XXXX XXXX ) would not deposit the transaction because the money was sent by a third party and required the recipients name to be on the sending accounts bank statement. As a result on XX/XX/2022 I called Chase Bank to request a recall of the wire. I was then directed to send all requests related to wires online through secure messaging to a separate department. Therefore on XX/XX/2022 at XXXX XXXX I submitted a secure message within my Chase Bank personal checking account to recall the wire. I received an automated reply from Chase Bank that I would receive a response in 1 business day. No response was received from Chase Bank. On XX/XX/2022 XXXX XXXX XXXX  XXXX XXXX XXXX XXXX XXXX ) returned {$1400.00} ( {$1400.00} - {$30.00} wire fee ) to my Chase personal checking account and provided a wire receipt with confirmation. On XX/XX/2022 at XXXX XXXX I received a canned message from the Chase Bank XXXX Retail Wire Servicing '' department acknowledging that my message was received and that I need to reply if I would like to move forward with my request. I quickly replied yes to the Retail Wire Servicing department to proceed with the Wire Recall. I then received another automated message acknowledging my secure message and letting me know that I should expect a response within 1 business day. On XX/XX/2022 at XXXXXXXX XXXX I received a response back from the Chase Retail Wire Servicing department with a case/reference number for the Wire Recall and to allow the financial institution 3-5 business days to respond to the request to recall the wire. On XX/XX/2022 I followed up as I did not receive a response from Chase Bank nor did I see the returned funds of {$1400.00} in my Chase personal checking account. I then received another automated message acknowledging my secure message and letting me know that I should expect a response within 1 business day. No response was received so I sent another new secure message on XX/XX/2022 with the case/reference number and wire receipt from XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX . On XX/XX/2022 I received a message from the Chase Retail Wire Servicing department stating that We have acknowledged your request to recall the wire, however, we have determined that the wire has been reversed. The reason for reversal is as you requested recall. Please make note the funds are not yet reversed to your account hence we sent an email to the relevant team to provide the status on the reversal. Please check back for a possible update in 24-48 hours. Thereafter on XX/XX/2022 I received another secure message from the Chase Retail Wire Servicing department in reply to my inquiry of the missing reversed funds on XXXX XXXX. The message was as follows We have acknowledged your request to ( recall/claim not receipt/amend ) the wire, however, we have determined that the wire has been reversed. The reason for reversal is ( RETURNING YOUR XXXX LESS FEE*WIRE SENT BY 3RD PARTY ) . When a wire is reversed/returned, it means the funds debited your account successfully which was returned to us by the receiving bank. Processing fees may have been applied by the receiving bank which may result in a lesser amount being returned. This is irreversible as this is a wire fee assessed by the other financial institution. The message provided no information or update on my missing funds of {$1400.00} that were returned by the receiving bank. On XX/XX/2022 I then went to my local Chase branch to talk with a representative and explain my situation. The Chase representative was nice, but informed me that there was nothing that they could do since they were unable to see the returned wire transfer on the backend. As a result they called the Chase Bank back office and explained the situation just as I have been doing for the past 2 weeks. I was provided the same information, that they are unable to do anything and advised me to reach out through the Chase Bank Wire department via secure message and wait for a response. On XX/XX/2022 I sent another secure message using the reference number previously providing and demanding an update as to why my funds are missing and why they cant be located. On XX/XX/2022 I finally received the returned wire funds of {$1400.00} from XX/XX/2022 that was sent to my Chase personal checking account from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ). The lack of information and communication from Chase Bank during this incident has caused significant impact to my personal finances for this month.","date_sent_to_company":"2022-08-19T22:19:31.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"20148","tags":null,"has_narrative":true,"complaint_id":"5897112","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2022-08-19T20:41:52.000Z","state":"VA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["On <em>XX/XX</em>/2022 at XXXXXXXX <em>XXXX</em> I received a response back from the <em>Chase</em> Retail <em>Wire</em> Servicing department with a case/reference number for the <em>Wire</em> <em>Recall</em> and to allow the financial institution 3-5 business days to respond to the request to <em>recall</em> the <em>wire</em>. On <em>XX/XX</em>/2022 I followed up as I did not receive a response from <em>Chase</em> Bank nor did I see the returned <em>funds</em> of {$1400.00} in my <em>Chase</em> personal checking <em>account</em>."],"company":["JPMORGAN <em>CHASE</em> & CO."]},"sort":[31.857565,"5897112"]},{"_index":"complaint-public-v1","_id":"15419712","_score":31.799913,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am writing to file a formal complaint against JPMorgan Chase Bank for withholding my funds in the amount of {$10000.00}. The bank has been refusing to release my money due to what appears to be a dispute or miscommunication between Chase and XXXX XXXX. \n\nHere are the facts : A wire transfer for {$10000.00} was sent to my Chase account from XXXX XXXX. XXXX XXXX  then tried to do a recall on the wire transfer for an unknown reason. \n\nXXXX XXXX  has confirmed to me that Chase denied the recall of this wire, and therefore XXXX has no authority to take the funds back. \n\nChase, however, claims that XXXX XXXX  must recall the request to take back the wire. But XXXX has stated that they do not have such authority because Chase already denied the recall. \n\nThis has resulted in both banks finger pointing at each other, while my money remains inaccessible. I waited Chase 's 10 business days so they can close the account and return my money, only to be met with this finger pointing today, XX/XX/year>. \n\nI urgently need these funds returned. This situation feels not only unfair but potentially unlawful, as I am being deprived of my own money while the banks shift responsibility back and forth without resolution. \n\nI request that the CFPB intervene to ensure that Chase immediately releases my funds of {$10000.00} to me. Finger pointing between financial institutions should not come at the expense of consumers rights to their own money. \n\nThank you for your attention to this matter. Please let me know if you require additional documentation or information.","date_sent_to_company":"2025-08-21T03:09:49.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"85747","tags":null,"has_narrative":true,"complaint_id":"15419712","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-08-21T02:59:21.000Z","state":"AZ","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["I am writing to file a formal complaint against JPMorgan <em>Chase</em> Bank for withholding my <em>funds</em> in the amount of {$10000.00}. The bank has been refusing to release my money due to what appears to be a dispute or miscommunication between <em>Chase</em> and <em>XXXX</em> <em>XXXX</em>. \n\nHere are the facts : A <em>wire</em> transfer for {$10000.00} was sent to my <em>Chase</em> <em>account</em> from <em>XXXX</em> <em>XXXX</em>. <em>XXXX</em> <em>XXXX</em>  then tried to do a <em>recall</em> on the <em>wire</em> transfer for an unknown reason."],"product":["Checking or savings <em>account</em>"],"issue":["Managing an <em>account</em>"],"company":["JPMORGAN <em>CHASE</em> & CO."],"sub_product":["Savings <em>account</em>"]},"sort":[31.799913,"15419712"]},{"_index":"complaint-public-v1","_id":"14686520","_score":31.677277,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Chase JP Morgan and the XXXX XXXX XXXX sent a lump sum of 5 pensions payments to me via international wire transfer with incorrect and missing information. The funds were sent by Chase on XX/XX/XXXX. On XX/XX/XXXX, I contacted XXXX to find out why my wire transfer had not arrived. On XX/XX/XXXX my banker in XXXX attempted to find the wire with the FED ID but discovered that my last name was mispelled, middle name missing and my account number was missing. XXXX XXXX XXXX XXXXXXXX was the intermediary bank for my bank in XXXX XXXX. My banker was unable to retrieve the funds, so I requested that the wire be recalled. XXXX asked for the wire to be recalled on XX/XX/XXXX. Now, 10 business days later, my funds still not have been found. Neither Chase nor XXXX XXXX XXXX XXXXXXXX will provide me with any information as I'm not a customer. 10 days is excessive to track a wire that can only be with Chase or XXXX XXXXXXXX.","date_sent_to_company":"2025-07-16T17:31:05.000Z","issue":"Other transaction problem","sub_product":"International money transfer","zip_code":"91604","tags":"Older American","has_narrative":true,"complaint_id":"14686520","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-07-16T17:11:32.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["<em>XXXX</em> <em>XXXX</em> <em>XXXX</em> XXXXXXXX was the intermediary bank for my bank in <em>XXXX</em> <em>XXXX</em>. My banker was unable to retrieve the <em>funds</em>, so I requested that the <em>wire</em> be <em>recalled</em>. <em>XXXX</em> asked for the <em>wire</em> to be <em>recalled</em> on XX/XX/<em>XXXX</em>. Now, 10 business days later, my <em>funds</em> still not have been found. Neither <em>Chase</em> nor <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> XXXXXXXX will provide me with any information as I'm not a customer. 10 days is excessive to track a <em>wire</em> that can only be with <em>Chase</em> or <em>XXXX</em> XXXXXXXX."],"company":["JPMORGAN <em>CHASE</em> & CO."]},"sort":[31.677277,"14686520"]},{"_index":"complaint-public-v1","_id":"11353674","_score":31.636345,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/year>, I sent a wire transfer for XXXX from my XXXX XXXX XXXXXXXX Checking account XXXX to Chase Bank, Routing # XXXX, Account # XXXX. The recipient has not received the funds. XXXX has also given me a XXXX file number XXXX, that the recipient has used to ask Chase to check on the status of these funds. Chase as failed to respond to the recipients request or the trace request submitted by XXXX on XX/XX/XXXX. Chase did respond to the first Wire Transfer Recall request stating they needed to receive an ok from the beneficiary, recipient, to release the funds. Indicating that they had deposited the funds in a wrong account, because the intended recipient has stated and offered to share their account ledger showing they have not received the funds. \nWe are now 33 days past when Chase received the funds and they have not responded to the Trace request, submitted on XX/XX/XXXX, and has not returned the funds as a result of the Wire Transfer Recall request, submitted on XX/XX/XXXX. \nSince Chase has been remiss in its responsibilities to communicate to the request from XXXX and the intended recipient, I need help to recover my XXXX.","date_sent_to_company":"2025-01-02T16:10:09.000Z","issue":"Wrong amount charged or received","sub_product":"Domestic (US) money transfer","zip_code":"77406","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"11353674","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-01-02T15:17:49.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["On XX/XX/year>, I sent a <em>wire</em> transfer for <em>XXXX</em> from my <em>XXXX</em> <em>XXXX</em> XXXXXXXX Checking <em>account</em> <em>XXXX</em> to <em>Chase</em> Bank, Routing # <em>XXXX</em>, <em>Account</em> # <em>XXXX</em>. The recipient has not received the <em>funds</em>. <em>XXXX</em> has also given me a <em>XXXX</em> file number <em>XXXX</em>, that the recipient has used to ask <em>Chase</em> to check on the status of these <em>funds</em>. <em>Chase</em> as failed to respond to the recipients request or the trace request submitted by <em>XXXX</em> on XX/XX/<em>XXXX</em>."],"company":["JPMORGAN <em>CHASE</em> & CO."]},"sort":[31.636345,"11353674"]},{"_index":"complaint-public-v1","_id":"16443302","_score":31.567919,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/year>, I was in the process of buying a property in Wisconsin when I became a victim of wire fraud. A fraudster intercepted my email conversations with the title company and misled me into wiring funds to a fraudulent account at XXXXXXXX XXXX. The total amount needed to close was approximately {$180000.00}, comprising {$130000.00} wired from XXXX in XXXX XXXX IL and {$50000.00} from XXXX. \n\nXXXX detected the fraud and informed me, suggesting that I recall the funds sent from Chase immediately. I quickly contacted Chase and instructed them to recall the wire transfer on the same day, just a few hours later. However, Chase informed me that these matters could take up to 90 days to resolve. \n\nAs of now, Chase has refunded {$37000.00}, but this was nearly XXXX months after the initial wire transfer, and they have not provided further explanation. \n\nI do feel that the banker ( XXXX XXXX ) should have a better knowledge of recognizing scams and handling customers ' funds during real estate transactions. I do not understand why Chase Bank was unable to spot the fraud, and XXXX did. Also, why were the remaining funds not refunded to me since the wire transfer was done between the XXXX large XXXX bank institutions, Chase and XXXX, and was recalled within hours? \n\nThis incident was immediately reported to the local police and the IC3.gov Please contact me for further information. \n\nXXXX XXXX","date_sent_to_company":"2025-10-08T20:49:25.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"60193","tags":null,"has_narrative":true,"complaint_id":"16443302","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-10-08T20:16:39.000Z","state":"IL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["<em>XXXX</em> detected the fraud and informed me, suggesting that I <em>recall</em> the <em>funds</em> sent from <em>Chase</em> immediately. I quickly contacted <em>Chase</em> and instructed them to <em>recall</em> the <em>wire</em> transfer on the same day, just a few hours later. However, <em>Chase</em> informed me that these matters could take up to 90 days to resolve. \n\nAs of now, <em>Chase</em> has refunded {$37000.00}, but this was nearly <em>XXXX</em> months after the initial <em>wire</em> transfer, and they have not provided further explanation."],"company":["JPMORGAN <em>CHASE</em> & CO."]},"sort":[31.567919,"16443302"]},{"_index":"complaint-public-v1","_id":"15913987","_score":31.217037,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am writing to file a formal complaint against Chase Bank concerning an alleged wire recall that has led to significant financial hardship and severe business disruption for my company, XXXX XXXX XXXX XXXX XXXX XXXX. This complaint arises from a stark contradiction between information received directly from Chase Bank 's personnel and XXXX XXXX XXXX XXXXXXXX XXXX subsequent claims regarding a {$100000.00} wire transfer initiated by Chase Bank.\n\n1. Background of the Legitimate Transaction : My company, XXXXXXXX XXXX XXXX XXXXXXXX XXXX, entered into a \" Partnership Buy-In Agreement '' with XXXX & XXXX XXXX XXXX XXXX or before XX/XX/XXXX. This agreement stipulated a total capital contribution of XXXX XXXX  Dollars ( {>= $1,000,000} USD ), with an initial non-refundable deposit of {$100000.00} USD. The funds for this buy-in were expressly stated as \" lawfully obtained and free of encumbrance ''. The closing of this transaction was contemplated for on or before XX/XX/XXXX. This agreement specifies its governance \" according to long antecedent strict Common Law Rule ''.\n\n2. Chase Bank 's Wire Transfer and Initial Information Received : On XX/XX/XXXX, a wire transfer request for {$100000.00} USD, plus a {$35.00} wire fee, totaling {$100000.00}, was initiated from Chase Bank. The sender 's XXXX XXXX XXXX XXXX XXXX ) Chase Bank account number for this transaction has been identified as XXXX. The recipient was XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  ) for the account ending in XXXX, associated with XXXX, XXXX, and XXXX, XXXX XXXX. The Request Date and Effective Date for this wire were both XX/XX/XXXX. \nCrucially, information was received directly from Chase Bank 's branch XXXX, XXXX XXXX ( located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX phone number XXXX ). This information, as communicated by XXXX XXXX, confirmed that \" there has been no mention of fraud nor any concerns rendered regarding this wire '' and that Chase Bank \" neither had ability to retrieve the wire ''. This direct information from Chase Bank 's personnel creates a significant contradiction with XXXX XXXX XXXX XXXX XXXX later claims. \nXXXX. XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX Chase Bank 's Actions : Despite the information received regarding Chase Bank 's position, XXXX XXXX XXXX XXXX provided the following in response to inquiries about the wire transfer : XXXX XXXX XXXX XXXX 's records indicated an incoming XXXX XXXX XXXX for {$100000.00} was posted to the account ending in XXXX on XX/XX/XXXX. XXXX XXXX XXXX XXXX XXXX XXXX records noted that they did not show an incoming transfer for {$100000.00} ). \nXXXX XXXX XXXX XXXX  explicitly stated that, \" On XX/XX/XXXX, Chase Bank issued a wire recall ''. This alleged recall by Chase Bank occurred XXXX days after the funds were posted and remained available at our will and discretion to my company 's account. \nAs a direct result of this wire recall allegedly issued by Chase Bank XXXX XXXX XXXX XXXX XXXX further stated that \" an outgoing XXXX  Funds Transfer for {$97000.00} was withdrawn from the account on XX/XX/XXXX, and returned to XXXX Chase Bank, N.A. \". This amount represented the full available balance in the account on that date. \nXXXX XXXX XXXX XXXX  advised me that, \" To further discuss the funds from the XXXX Funds Transfer, you may contact XXXX Chase Bank, N.A. \". \nIn subsequent email correspondence, XXXX XXXX XXXX XXXX XXXX attorney, XXXX XXXX, reiterated, \" As for the wire, please refer to the Sender as the wire funds were returned to Chase ''. \nWhen documentation regarding the wire was requested by our legal staff ( XXXX XXXX ), XXXX XXXX XXXX XXXX XXXX attorney stated, \" At this point in time, I have no contact or additional information from Chase to provide to you ''. XXXX XXXX XXXX XXXX XXXX attorney also explicitly stated, \" I have NOT received any written communication documenting a recall of wire sent to XXXX XXXX XXXX nor any third party XXXX XXXX XXXX claims requested return of wire ''. \n4. The Core Discrepancy and Grievance Against Chase Bank : The central issue of this complaint is the direct contradiction between XXXX XXXX XXXX XXXX XXXX  explicit statements that Chase Bank issued a wire recall and the information received regarding Chase Bank personnel, who affirmed that Chase Bank had not initiated any complaint of fraud nor did they possess the ability to retrieve the wire. This significant discrepancy points to potential wrongdoing or severe lack of transparency on the part of Chase Bank. \nMy grievances against Chase Bank, as informed by XXXX XXXX XXXX XXXX XXXX statements and other facts available from the sources, are as follows : Unjustified and Unsubstantiated Wire Recall : Chase Bank is alleged by XXXX XXXX XXXX XXXX  to have issued a recall for a wire transfer. This alleged recall occurred XXXX days after the legitimate funds were posted to the recipient account. Furthermore, Chase Bank 's own Wire Transfer Agreement indicates that canceling a wire may not be possible after it has been sent, and that \" the recipient bank 's agreement '' dictates whether \" the full amount of your funds may be returned to you ''. For \" Chase Private Bank Wire Transfers only, '' if a wire can not be verified, it will be returned, implying a verification procedure that should have been completed much earlier. \nLack of Transparency and Documentation : Despite explicit requests for documentation made through XXXX XXXX XXXX XXXX  and our legal department and staff, no written proof or substantiation from Chase Bank has ever been provided for their alleged claim of fraud or for initiating a wire recall. XXXX XXXX XXXX XXXX 's attorney explicitly stated having \" no contact or additional information from XXXX to provide ''. \nFailure to Adhere to Own Terms/Industry Standards ( as implied by XXXX XXXX XXXX XXXX XXXX XXXX ) : The apparent contradiction between the information received regarding Chase personnel and XXXX XXXX XXXX XXXX XXXXXXXX XXXX about Chase 's actions highlights a failure in communication, process, record-keeping, and bare honesty which falls below expected banking standards. Chase Bank 's wire agreement explicitly states that \" banks are entitled to rely on account numbers and bank numbers provided in the instructions associated with such Funds Transfers without reference to account titles and bank names, and banks have no duty to discover discrepancies ''. This suggests the wire should have been treated as valid once processed.\n\nResulting Financial Harm and Business Disruption : The alleged wire recall by Chase Bank directly precipitated XXXX XXXX XXXX XXXX XXXX actions, including freezing multiple business accounts, dishonoring checks, and ultimately exiting its relationship with my company. This misconduct caused severe financial hardship, including : XXXX XXXX XXXX XXXX XXXX  verbally informed me of an account hold on XX/XX/XXXX. On XX/XX/XXXX, an \" Account Freeze was placed on the following accounts while we completed further due diligence on the activity of the accounts ''. These included the Advanced Business Checking account ending in XXXX ( for XXXX XXXX XXXX, XXXX XXXX ), Simple Checking for Business account ending in XXXX ( XXXX XXXX XXXX XXXX XXXX ), Simple Checking for Business account ending in XXXX ( XXXX XXXX XXXX XXXX ), and Simple Checking for Business account ending in XXXX ( XXXX XXXX XXXX XXXX ), and Commercial Savings account ending in XXXX. All these accounts were confirmed closed in XX/XX/XXXX. \no A check for {$2600.00} from the XXXX XXXX XXXX XXXX XXXX account ( ending in XXXX ) was presented at another financial institution on XX/XX/XXXX, and returned by XXXX XXXX XXXX XXXX  due to the hold placed on the account as a result of this alleged wire recall. A \" Withdrawal RETURN CHECK '' for {$2600.00} is also noted for XX/XX/XXXX. These actions by XXXX XXXX XXXX XXXX  are caused by Chase Bank and caused damaged relationships, specifically leading to the destruction of vital business relationships, contributed to the cessation of my company 's operations, loss of client, and led to long-term lease penalty consequences approximately {$5200.00}. \no Accrued service and late fees totaling {$1100.00} for returned checks, specifically due to XXXX XXXX XXXX XXXX  withholding available funds. Our legal department informed XXXX XXXX XXXX XXXX, \" Check was written on XX/XX/XXXX and XXXX XXXX XXXX XXXX released funds to my client on XX/XX/XXXX providing a grand total of {$1100.00} ''. \no XXXX XXXX XXXX XXXX  demanded access to \" client-privileged information '' in relation to these matters as a condition for them to consider reimbursement for fees and damages. \no These actions directly caused the cessation of my company 's operations. \nXXXX XXXX XXXX XXXX XXXX  stated they \" does not provide compensation of this nature, nor will the funds from the Wire Transfer be refunded, as it has been determined that a bank error has not occurred ''. \nSincerely, XXXX XXXX [ All Rights Reserved ]","date_sent_to_company":"2025-09-12T18:54:19.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"77084","tags":"Servicemember","has_narrative":true,"complaint_id":"15913987","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-09-12T17:56:24.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["<em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>  explicitly stated that, \" On XX/XX/<em>XXXX</em>, <em>Chase</em> Bank issued a <em>wire</em> <em>recall</em> ''. This alleged <em>recall</em> by <em>Chase</em> Bank occurred <em>XXXX</em> days after the <em>funds</em> were posted and remained available at our will and discretion to my company 's <em>account</em>."],"company":["JPMORGAN <em>CHASE</em> & CO."]},"sort":[31.217037,"15913987"]},{"_index":"complaint-public-v1","_id":"4761489","_score":31.19537,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"JPMORGAN CHASE BANK did not return all of the recalled funds after XXXX initiated the recall process. This case is related to the investment scam reported on XX/XX/2021, referenced to cfbp complaint # XXXX. JPMORGAN CHASE BANK stated that there are no more funds left in the fraudulent account and did not pursue to follow the money to recall outgoing funds from their fraudulently opened account ( s ) to assist in the recovery of these funds. JPMORGAN CHASE BANK showed deficiency in following XXXX  compliance program requirements and knowing their customer 's financial affairs. JPMORGAN CHASE BANKs system of internal controls did not effectively identify or address the XXXX  related risks that existed or that were related to the customers or accounts that shall have been viewed as high risk allowing fraudsters to open accounts and operate fraudulent activities and processing in/outgoing wire transfers using Banks accounts as a media to facilitate fraud. XXXXPMORGAN CHASE BANKs management was ineffective in overseeing JPMORGAN CHASE BANKs day-to-day compliance with the XXXX  regulations and knowing their customer 's financial affairs. JPMORGAN CHASE BANKs XXXX-related deficiencies demonstrate that JPMORGAN CHASE BANKs compliance program was ineffective, did not comply with the regulations, and was insufficient to ensure identification of and monitoring for suspicious activities. JPMORGAN CHASE BANK did not detect or investigate suspicious activities to determine whether XXXX filings were appropriate. JPMORGAN CHASE BANK failed to investigate suspicious activities occurring in their customer accounts related to money inflow and outflow activities. Bank did not adequately monitor for suspicious cash, wire, or monetary instrument transactions. In particular, JPMORGAN CHASE BANK failed to identify or to monitor potentially suspicious activity pertaining to incoming wire transfers and their immediate outgoing wire transfers structured to move the money quickly out of the accounts indicating fraudulent activities. JPMORGAN CHASE BANK failed to know their customer 's financial affairs in terms of source of income. JPMORGAN CHASE BANK failed to undertake sufficient due diligence regarding the source of funds being deposited into their customer account ( s ) as well as the outflow of the funds from their accounts. JPMORGAN CHASE BANK did not collect or maintain sufficient information about its banking customers. \nIn conclusion, JPMORGAN CHASE BANK engaged in violations of XXXX, know your customer financial affairs, and Suspicious Activity Reporting. \nThe Bank 's failure to comply with these regulations caused substantial distress for the unaware customers falling into the investment scam operated by the Banks customers. \nJPM Chase Bank responded to XXXX handling the recall of my funds wired out from my XXXX account into two JPM Chase Banks customer fraudulent accounts returning only {$100000.00} out of {$230000.00} as follows : 1. The Bank recognized the problem returning partially {$100000.00} out of {$200000.00} wire transferred to JPMORGAN CHASE BANK, NA-3669 Account XXXX for XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in XXXX, XXXX XXXX XXXX stating that the rest of the funds are gone. \n\nXXXX. The Bank stated that there are no funds available in the XXXX CHASE BANK, NA account XXXX for XXXX XXXX at XXXX XXXX, FL XXXX where I wire transferred {$39000.00} ; therefore, the Bank refused to return lost funds.","date_sent_to_company":"2021-09-28T21:30:50.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"601XX","tags":null,"has_narrative":true,"complaint_id":"4761489","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2021-09-28T21:25:44.000Z","state":"IL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["JPMORGAN <em>CHASE</em> BANK did not return all of the <em>recalled</em> <em>funds</em> after <em>XXXX</em> initiated the <em>recall</em> process. This case is related to the investment scam reported on <em>XX/XX</em>/2021, referenced to cfbp complaint # <em>XXXX</em>. JPMORGAN <em>CHASE</em> BANK stated that there are no more <em>funds</em> left in the fraudulent <em>account</em> and did not pursue to follow the money to <em>recall</em> outgoing <em>funds</em> from their fraudulently opened <em>account</em> ( s ) to assist in the recovery of these <em>funds</em>."],"company":["JPMORGAN <em>CHASE</em> & CO."]},"sort":[31.19537,"4761489"]},{"_index":"complaint-public-v1","_id":"4761328","_score":31.15447,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"JPMORGAN CHASE BANK did not return all of the recalled funds after XXXX initiated the recall process. This case is related to the investment scam reported on XX/XX/2021, referenced to cfbp complaint # XXXX. JPMORGAN CHASE BANK stated that there are no more funds left in the fraudulent account and did not pursue to follow the money to recall outgoing funds from their fraudulently opened account ( s ) to assist in the recovery of these funds. JPMORGAN CHASE BANK showed deficiency in following KYC compliance program requirements and knowing their customer 's financial affairs. JPMORGAN CHASE BANKs system of internal controls did not effectively identify or address the KYC related risks that existed or that were related to the customers or accounts that shall have been viewed as high risk allowing fraudsters to open accounts and operate fraudulent activities and processing in/outgoing wire transfers using Banks accounts as a media to facilitate fraud. JPMORGAN CHASE BANKs management was ineffective in overseeing JPMORGAN CHASE BANKs day-to-day compliance with the KYC regulations and knowing their customer 's financial affairs. JPMORGAN CHASE BANKs KYC-related deficiencies demonstrate that JPMORGAN CHASE BANKs compliance program was ineffective, did not comply with the regulations, and was insufficient to ensure identification of and monitoring for suspicious activities. JPMORGAN CHASE BANK did not detect or investigate suspicious activities to determine whether XXXX filings were appropriate. JPMORGAN CHASE BANK failed to investigate suspicious activities occurring in their customer accounts related to money inflow and outflow activities. Bank did not adequately monitor for suspicious cash, wire, or monetary instrument transactions. In particular, JPMORGAN CHASE BANK failed to identify or to monitor potentially suspicious activity pertaining to incoming wire transfers and their immediate outgoing wire transfers structured to move the money quickly out of the accounts indicating fraudulent activities. JPMORGAN CHASE BANK failed to know their customer 's financial affairs in terms of source of income. JPMORGAN CHASE BANK failed to undertake sufficient due diligence regarding the source of funds being deposited into their customer account ( s ) as well as the outflow of the funds from their accounts. JPMORGAN CHASE BANK did not collect or maintain sufficient information about its banking customers.\n\nIn conclusion, JPMORGAN CHASE BANK engaged in violations of XXXX, know your customer financial affairs, and Suspicious Activity Reporting. \n\nThe Bank 's failure to comply with these regulations caused substantial distress for the unaware customers falling into the investment scam operated by the Banks customers. \n\nJPM Chase Bank responded to XXXX handling the recall of my funds wired out from my XXXX account into two JPM Chase Banks customer fraudulent accounts returning only {$100000.00} out of {$230000.00} as follows : 1. The Bank recognized the problem returning partially {$100000.00} out of {$200000.00} wire transferred to JPMORGAN CHASE BANK, NA-XXXX  Account XXXX for XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX XXXX in XXXX, XXXX XXXX XXXX stating that the rest of the funds are gone. \n\n2. The Bank stated that there are no funds available in the JPMORGAN CHASE BANK, NA account XXXX for XXXX XXXX at XXXX XXXX, FL XXXX where I wire transferred {$39000.00} ; therefore, the Bank refused to return lost funds.","date_sent_to_company":"2021-09-28T20:04:18.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"601XX","tags":null,"has_narrative":true,"complaint_id":"4761328","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2021-09-28T19:52:43.000Z","state":"IL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["JPMORGAN <em>CHASE</em> BANK did not return all of the <em>recalled</em> <em>funds</em> after <em>XXXX</em> initiated the <em>recall</em> process. This case is related to the investment scam reported on <em>XX/XX</em>/2021, referenced to cfbp complaint # <em>XXXX</em>. JPMORGAN <em>CHASE</em> BANK stated that there are no more <em>funds</em> left in the fraudulent <em>account</em> and did not pursue to follow the money to <em>recall</em> outgoing <em>funds</em> from their fraudulently opened <em>account</em> ( s ) to assist in the recovery of these <em>funds</em>."],"company":["JPMORGAN <em>CHASE</em> & CO."]},"sort":[31.15447,"4761328"]},{"_index":"complaint-public-v1","_id":"4567218","_score":31.093182,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/2021 at XXXXXXXX XXXX an unauthorized fraudulent wire transfer was made from my checking account by a person unknown to me. I went immediately to my nearest Chase Bank branch. At XXXX the XXXX Banker make a request to recall or stop the fraudulent wire transfer. The wire was not stopped or recalled and a thief got {$14000.00} out of my checking account. I have been trying since that day to get resolution but have not received my funds back and it appears that Chase has no intent to refund them.\n\nI did what I was supposed to do. Chase did not.","date_sent_to_company":"2021-07-23T18:11:14.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"76179","tags":"Older American","has_narrative":true,"complaint_id":"4567218","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2021-07-23T17:49:36.000Z","state":"TX","company_public_response":null,"sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["On <em>XX/XX</em>/2021 at XXXXXXXX <em>XXXX</em> an unauthorized fraudulent <em>wire</em> transfer was made from my checking <em>account</em> by a person unknown to me. I went immediately to my nearest <em>Chase</em> Bank branch. At <em>XXXX</em> the <em>XXXX</em> Banker make a request to <em>recall</em> or stop the fraudulent <em>wire</em> transfer. The <em>wire</em> was not stopped or <em>recalled</em> and a thief got {$14000.00} out of my checking <em>account</em>."],"product":["Checking or savings <em>account</em>"],"issue":["Managing an <em>account</em>"],"company":["JPMORGAN <em>CHASE</em> & CO."],"sub_product":["Checking <em>account</em>"],"sub_issue":["<em>Funds</em> not handled or disbursed as instructed"]},"sort":[31.093182,"4567218"]},{"_index":"complaint-public-v1","_id":"5298521","_score":31.066526,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Good afternoon, On XX/XX/2021, I wired {$9900.00} from my Chase bank account to XXXX XXXX in XXXX XXXX XXXX. While doing the transaction I had an option of sending the money in XXXX dollars or XXXX XXXX. I chose to send in Jamaican dollars because it was XXXX {XXXX compare to XXXX {XXXX. Date of available funds to recipient was XX/XX/2021. On XX/XX/2021 when XXXX XXXX attempted to collect the funds was told by recipient bank XXXX that there was no funds. I reached out to chase who later told me that I had to do a recall on the transaction and was later told that Benificiary account was a XXXX account and could not collect the funds because it was sent in Jamaican dollars. There was a wire reversal of {$XXXX} twice on XX/XX/2021 to my account. A {$XXXX} transaction fee was charge from the {$XXXX} thus reflecting the {$XXXX}. I called Chase to let them know that I was credited twice and that I was charged a {$XXXX} fee. I was told that they will debit the second reversal from my account. I sent a second wire transfer on XX/XX/2021 in the amount of {$9900.00} and a fee of {$XXXX} to XXXX XXXX to his XXXX account. Funds was expected to be available on XX/XX/2021. On XX/XX/2021 when XXXX attempted to collect the funds he was told there is no funds. Again I reached out to Chase who advised me that transaction was completed and should do a recall so they can investigate. I did the recall as instructed. On XX/XX/2021 XXXX XXXX was told by XXXX that the funds were there but there is hold on the funds because of the recall and I needed to cancel the recall so it could be available to him. I send multiple messages through secure message from my account to cancel the recall and Chase has received and acknowledged the messages but refused to respond or release the money. I went into a chase branch and has the manager submit complaints on my behalf and still not able to resolve this issue. Chase have told the bank manager at the chase branch that I already received credit which is not the case. They fail to see and understand that it was 2 separate transaction, even though the bank records are there to prove it.","date_sent_to_company":"2022-03-08T18:05:01.000Z","issue":"Other transaction problem","sub_product":"International money transfer","zip_code":"11433","tags":null,"has_narrative":true,"complaint_id":"5298521","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2022-03-08T16:56:30.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I was told that they will debit the second reversal from my <em>account</em>. I sent a second <em>wire</em> transfer on <em>XX/XX</em>/2021 in the amount of {$9900.00} and a fee of {$<em>XXXX</em>} to <em>XXXX</em> <em>XXXX</em> to his <em>XXXX</em> <em>account</em>. <em>Funds</em> was expected to be available on <em>XX/XX</em>/2021. On <em>XX/XX</em>/2021 when <em>XXXX</em> attempted to collect the <em>funds</em> he was told there is no <em>funds</em>. Again I reached out to <em>Chase</em> who advised me that transaction was completed and should do a <em>recall</em> so they can investigate. I did the <em>recall</em> as instructed."],"company":["JPMORGAN <em>CHASE</em> & CO."]},"sort":[31.066526,"5298521"]},{"_index":"complaint-public-v1","_id":"11180210","_score":30.828163,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/XXXX morning, I was checking my emails and realized I've gotten two emails ( one was a new recipient added to my account, second was stating the wire transfer is complete ) which was not authorized by me. The total amount was {$13000.00}, excluding wire transfer fee. I immediately called Chase fraud department to file a claim and relayed that I believe someone had gotten access to my PC as well as my phone to initiate this wire transfer. They provided me my wire transfer recall claim XXXX which will take up to 10 business days for a decision. As per Chase, I will receive a letter in the mail regarding this. On XX/XX/XXXX to XX/XX/XXXX, I had worked together with the Chase team to reset my account ( new username, new password ). In addition, I have reset my email password which is associated with the account as well as remove all remote access apps on my phone. Fast forward to today, I decided to call Chase to see if they got an update on my case. After waiting for at least 40 minutes, the supervisor of the wire recall team XXXX updated me that my wire recall claim was denied. Reason was there are no unknown sources of my log-in, I told them of course they were known sources as I stated before someone had gotten access to my PC as well as my phone when initiating the transfer. As per XXXX, I should've gotten a letter of their decision. Since filing the claim till when the decision was published I have not gotten any physical nor electronic communication. Had I not called them today, I'd be waiting blindly and assuming my bank will protect me to recover my funds. Their resolution was now they will send an email to the recipient bank and ask if they would wire the funds back to me. That should've been the first thing Chase should've done when filing my fraudulent wire recall claim and not wait 4 business days to tell the other bank to keep the funds pending on the recipient account. Lastly, I asked what determines whether the recipient bank will honor the wire recall or not and I was told whether the recipient has moved his/her funds away from the account or not. Given this is a fraud, why would the funds still sit in the account? Any scammers would move that money the moment it is shown up on the account and NOT leave the funds untouched for 4 business days. To conclude, I don't believe Chase has handled my claim accurately and seriously. 1 ) Reason for denied wire recall claim is the root cause of the claim to begin with, you won't find \" new '' sources of log-in since someone had gotten access to my personal devices 2 ) Chase has failed to provide any electronic or physical communication regarding the filing of my claim to decision of my claim 3 ) Failed to detect suspicious activity internally, I have not submitted a wire transfer since 2022. It should've at least prompted more verification before letting it go through 4 ) Time of fraudulent activity was taken place when I was asleep","date_sent_to_company":"2024-12-17T22:58:49.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"75010","tags":null,"has_narrative":true,"complaint_id":"11180210","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2024-12-17T22:05:46.000Z","state":"TX","company_public_response":null,"sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["They provided me my <em>wire</em> transfer <em>recall</em> claim <em>XXXX</em> which will take up to 10 business days for a decision. As per <em>Chase</em>, I will receive a letter in the mail regarding this. On XX/XX/<em>XXXX</em> to XX/XX/<em>XXXX</em>, I had worked together with the <em>Chase</em> team to reset my <em>account</em> ( new username, new password ). In addition, I have reset my email password which is associated with the <em>account</em> as well as remove all remote access apps on my phone."],"product":["Checking or savings <em>account</em>"],"issue":["Problem with a lender or other company charging your <em>account</em>"],"company":["JPMORGAN <em>CHASE</em> & CO."],"sub_product":["Checking <em>account</em>"]},"sort":[30.828163,"11180210"]},{"_index":"complaint-public-v1","_id":"7194916","_score":30.82648,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/23 I initiated a wire with Chase Bank for an equipment purchase for {$20000.00}. I quickly learned that the intended recipient had their email account compromised and the wire information was change to a fraudulent account resulting in me sending funds to a fraudulent XXXX XXXX account. \n\nI immediately issued a wire recall and opened a case with Chase Bank. I have inquired multiple times on the status with the case with the Wire Recalls department and they instruct me that a \" Hold Harmless '' letter is being required from the receiving ( fraudulent bank ) and I must contact the Chase Claims department. When I call the Claims department, they inform me that they do not issue Hold Harmless letters and I need to contact the Wire Recall department. \n\nThis has been going on for nearly 2 weeks and each time that I call in I get a runaround answer and end up going in circles. My fear is that this case will be closed if the proper documentation is not issued by Chase bank to recall my fraudulent wire. \n\nXXXX XXXX wont speak to me since its not my account ... But clearly this wire should not have even been successfully processed if it was sent to an account that did not a have matching business name/address to the account/routing number. \n\nThank you","date_sent_to_company":"2023-06-29T12:46:16.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"443XX","tags":null,"has_narrative":true,"complaint_id":"7194916","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-06-29T12:38:54.000Z","state":"OH","company_public_response":null,"sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["On <em>XX/XX</em>/23 I initiated a <em>wire</em> with <em>Chase</em> Bank for an equipment purchase for {$20000.00}. I quickly learned that the intended recipient had their email <em>account</em> compromised and the <em>wire</em> information was change to a fraudulent <em>account</em> resulting in me sending <em>funds</em> to a fraudulent <em>XXXX</em> <em>XXXX</em> <em>account</em>. \n\nI immediately issued a <em>wire</em> <em>recall</em> and opened a case with <em>Chase</em> Bank."],"product":["Checking or savings <em>account</em>"],"issue":["Managing an <em>account</em>"],"company":["JPMORGAN <em>CHASE</em> & CO."],"sub_product":["Checking <em>account</em>"],"sub_issue":["<em>Funds</em> not handled or disbursed as instructed"]},"sort":[30.82648,"7194916"]},{"_index":"complaint-public-v1","_id":"9844122","_score":30.812439,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XXXX XXXX, XXXX the wire the international wire transfer was initiated from XXXX to Chase bank to XXXX XXXX for the amount of XXXX XXXX. XXXX digit of the Receivers account at chase was omitted. \nMultiple times in XXXX and XXXX the XXXX requested either a recall or correction of the account that were ignored by Chase. Since XXXX, I, the Receiver, requested a correction or recall to be executed, have provided all the supporting document. Chase is aware that the wire transfer is incorrect. Has reserved the amount on the wrong account so it can't be used but has not credited the correct account for more that XXXX  years. \nStoped either reaching out to the 'wrong account ' owner or respond to me. \nChase knows that I'm the write full owner of the int. wire transfer but refuses to credit me the money and has been depriving me of my funds. This is unethical, unfair and illegal practice by Chase. \n\nI have been reaching out to the Office of the Controller of the Currency ( case XXXX ), Chase replied to the complain with wrong fact that there was no recall requested, even when they have all the proves from the first year of the dispute. I was advised not to appeal to OCC but file a new complain with Consumer Finance.","date_sent_to_company":"2024-08-19T18:39:23.000Z","issue":"Other transaction problem","sub_product":"International money transfer","zip_code":"816XX","tags":null,"has_narrative":true,"complaint_id":"9844122","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2024-08-19T18:05:04.000Z","state":"CO","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["On <em>XXXX</em> <em>XXXX</em>, <em>XXXX</em> the <em>wire</em> the international <em>wire</em> transfer was initiated from <em>XXXX</em> to <em>Chase</em> bank to <em>XXXX</em> <em>XXXX</em> for the amount of <em>XXXX</em> <em>XXXX</em>. <em>XXXX</em> digit of the Receivers <em>account</em> at <em>chase</em> was omitted. \nMultiple times in <em>XXXX</em> and <em>XXXX</em> the <em>XXXX</em> requested either a <em>recall</em> or correction of the <em>account</em> that were ignored by <em>Chase</em>. Since <em>XXXX</em>, I, the Receiver, requested a correction or <em>recall</em> to be executed, have provided all the supporting document. <em>Chase</em> is aware that the <em>wire</em> transfer is incorrect."],"company":["JPMORGAN <em>CHASE</em> & CO."]},"sort":[30.812439,"9844122"]},{"_index":"complaint-public-v1","_id":"6023155","_score":30.741514,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"XX/XX/2022 Wire Transferred to XXXX Total {$2000.00} As per bank, it said : DEBIT AUTHORIZATION DENIED BY CREDITING PARTY AS FUNDS CAN NOT BE RECOVERED FOR RETURN. ACCOUNT BLOCKED FOR FRAUDULENT ACTIVITY. THIS CASE IS NOW CLOSED. \n\nXX/XX/2022 Wire Transferred to XXXX Total {$30000.00} XX/XX/2022 Wire Transferred to XXXX Total {$28000.00} XX/XX/2022 Wire Transferred to XXXX Total {$10000.00} XX/XX/2022 Wire Transferred to XXXX Total {$40000.00} XX/XX/2022 Wire Transferred to XXXX Total {$20000.00} As per bank, it said : We last sent a message to the recipient XX/XX/2022 regarding the recall request and we are still waiting for their response. \nWe will send a follow up regarding the recall request. \n\nXX/XX/2022 Wire Transferred to XXXX Total {$5000.00} As per bank, it said : We last sent a message to the recipient XX/XX/2022 regarding the recall request and we are still waiting for their response. \nWe will send a follow up regarding the recall request. \n\nXX/XX/2022 Wire Transferred to Scammer which has account in XXXX XXXX XXXX  Total {$20000.00} As per bank, it said : Recall is in the process. Series of XXXX messages has been sent to the receiving bank for return of the funds, awaiting response from the receiving bank. \nAs per the recall disclosure recall happens on best effort basis and there is no time frame for this process as money is not with chase so we will have to wait for the other bank to respond to our recall request via XXXX message. \nKindly follow up in 3-5 business days for the case update. \n\nXX/XX/2022 Wire Transferred to Scammer which has account in XXXX XXXX XXXX  Total {$20000.00} As per bank, it said : Recall is in the process. Series of XXXX  messages has been sent to the receiving bank for return of the funds, awaiting response from the receiving bank. \nAs per the recall disclosure recall happens on best effort basis and there is no time frame for this process as money is not with chase so we will have to wait for the other bank to respond to our recall request via XXXX message. \nKindly follow up in 3-5 business days for the case update. \n\nXX/XX/2022 Wire Transferred to Scammer which has account in XXXX XXXX XXXX  Total {$20000.00} As per bank, it said : Recall is in the process. Series of XXXX  messages has been sent to the receiving bank for return of the funds, awaiting response from the receiving bank. \nAs per the recall disclosure recall happens on best effort basis and there is no time frame for this process as money is not with chase so we will have to wait for the other bank to respond to our recall request via XXXX message. \nKindly follow up in 3-5 business days for the case update.\n\nWe hope this","date_sent_to_company":"2022-09-28T01:32:44.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"11214","tags":null,"has_narrative":true,"complaint_id":"6023155","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2022-09-28T01:04:31.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["<em>XX/XX</em>/2022 <em>Wire</em> Transferred to Scammer which has <em>account</em> in <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>  Total {$20000.00} As per bank, it said : <em>Recall</em> is in the process. Series of <em>XXXX</em>  messages has been sent to the receiving bank for return of the <em>funds</em>, awaiting response from the receiving bank."],"company":["JPMORGAN <em>CHASE</em> & CO."]},"sort":[30.741514,"6023155"]},{"_index":"complaint-public-v1","_id":"12407420","_score":30.74086,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/XXXX, I requested a telephonic wire from my credit union to Chase Bank. I contacted my credit union ( XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX ) and requested the telephonic wire. The wire 's beneficiary was listed as XXXX XXXX XXXX, with a corresponding address of XXXX XXXX XXXX, XXXX XXXX, XXXX  XXXX. \nThe corresponding account no. for XXXX XXXX XXXX was XXXX. However, the account no. that the wire was sent to was XXXX ( with the last digit being incorrect ). Chase did not verify that the account beneficiary and account number provided were the same. \nWhen the mistake was identified, Chase was immediately notified by XXXX. Several phone calls and messages were sent to Chase. At first, Chase appeared to XXXX, stating that the wrong beneficiary had been contacted and the funds were going to be credited back. \nXXXX initiated a Wire Recall Request ( Request No. XXXX ). Chase responded to XXXX on XX/XX/XXXX, stating that Chase was contacting the beneficiary for debit authority. XXXX received no other correspondence from Chase for several weeks. After several messages from XXXX, Chase responded on XX/XX/XXXX, referencing the above Wire Recall Request and copied and pasted the same message. \nOn XX/XX/XXXX, I filed Complaint No. XXXX with CFPB. On today 's date, XX/XX/XXXX, I received notice that the complaint was \" closed. '' Chase 's response to my complaint was that \" We have not received a wire recall request from your financial institution. '' This in fact is not true because XXXX did initiate the wire recall request and it was referenced twice on correspondence from Chase to XXXX. \nChase has failed to investigate this matter in a proper fashion and contradicted their own statements, my concern is that since they have let so much time lapse, the money might not be recoverable.","date_sent_to_company":"2025-03-10T19:18:55.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"91001","tags":null,"has_narrative":true,"complaint_id":"12407420","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-03-10T18:47:18.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["<em>Chase</em> did not verify that the <em>account</em> beneficiary and <em>account</em> number provided were the same. \nWhen the mistake was identified, <em>Chase</em> was immediately notified by <em>XXXX</em>. Several phone calls and messages were sent to <em>Chase</em>. At first, <em>Chase</em> appeared to <em>XXXX</em>, stating that the wrong beneficiary had been contacted and the <em>funds</em> were going to be credited back. \n<em>XXXX</em> initiated a <em>Wire</em> <em>Recall</em> Request ( Request No. <em>XXXX</em> )."],"company":["JPMORGAN <em>CHASE</em> & CO."]},"sort":[30.74086,"12407420"]},{"_index":"complaint-public-v1","_id":"2765643","_score":30.619987,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I was supposed to be the recipient of a wire from XXXX XXXX on XXXX XXXX 2017 in the amount of {$3800.00} into my Chase Business account. The company sending me the wire put my name, company name and address on the wire instructions. I never received the wire so I called Chase bank multiple times to find out what happened. They told me that it went into the wrong account despite my name being on the instructions instead of the wire being rejected like it should have been instead they put it into another Chase account of someone elses. The sender had put in a request for the wire to be recalled almost immediately after it was sent when I told them I did not receive the wire. The sender went back into XXXX XXXX and put in a recall for Chase to return the wire which they ignored and subsequently the person that received it instead of Chase recalling the wire they ignored my multiple calls and did nothing. A rep on the phone from Chase had told me that person that received the wire withdrew all the money within 5-6 days and that the account had insufficient funds and actually owed Chase money. I continued to call multiple times and spoke to a higher rep whom told me that he would put a claim in that was 4 months ago and I have heard nothing back from them. The higher rep told me that they would put a lien on the recipients wire and the money would be returned to me which I have not received or heard anything back from them.","date_sent_to_company":"2017-12-28T06:02:11.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"43232","tags":"Servicemember","has_narrative":true,"complaint_id":"2765643","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2017-12-28T00:38:12.000Z","state":"OH","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["The sender went back into <em>XXXX</em> <em>XXXX</em> and put in a <em>recall</em> for <em>Chase</em> to return the <em>wire</em> which they ignored and subsequently the person that received it instead of <em>Chase</em> <em>recalling</em> the <em>wire</em> they ignored my multiple calls and did nothing. A rep on the phone from <em>Chase</em> had told me that person that received the <em>wire</em> withdrew all the money within 5-6 days and that the <em>account</em> had insufficient <em>funds</em> and actually owed <em>Chase</em> money."],"company":["JPMORGAN <em>CHASE</em> & CO."]},"sort":[30.619987,"2765643"]},{"_index":"complaint-public-v1","_id":"18544102","_score":30.464783,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"In XXXX and XX/XX/XXXX I instructed XXXX XXXX to send XXXX domestic wire transfers from my XXXX brokerage account to my own JPMorgan Chase checking account for my benefit The intended destination was my Chase Secure Checking account ending in XXXX The XXXX wires were XXXX USD on XXXX and XXXX USD on XXXX. After these transfers the funds never appeared in my Chase account and were not returned to XXXX I contacted both XXXX and Chase by phone and secure messages and asked them to investigate Chase initially told me they could not locate any incoming wire to my account ending in XXXX for the XXXX transfer with reference XXXX and that they did not see any Chase account ending in XXXX in my customer profile Chase also advised that if a wrong account number was used only the sending bank can correct it through a wire recall or amendment XXXX later informed me in XXXX XXXX letters that both wires were sent to JPMorgan Chase Bank routing XXXX beneficiary name XXXX XXXX beneficiary account number XXXX and that JPMorgan Chase confirmed to XXXX that these wires were received and credited to that external account XXXX also said that the JPMorgan Chase payee with this account number was added on the XXXX website on XXXX XXXX states that because this is an external bank account they can not verify the account information but that they followed my online instructions submitted wire traces and recalls and therefore believe there was no XXXX error and they will not compensate me When I asked Chase to verify account XXXX Chase Retail XXXX XXXX answered that they can not check or discuss that account with me without the account holders authorization and again told me that if the wires were sent to an incorrect account the sending bank must initiate an Amendment or Recall As a result I can not confirm whether XXXX is actually my account or belongs to someone else and I have no ability as a consumer to correct any misdirection between the XXXX banks XXXX now says its review is complete and it has no further responsibility while Chase refuses to discuss the account and directs all corrections back to XXXX As of XX/XX/XXXX the funds from these XXXX wires are still missing from my perspective I have never had access to them XXXX wired a total of XXXX USD out of my brokerage account to a Chase account I can not confirm is mine Chase will not discuss that account with me and both institutions are telling me to work with the other I have made repeated good faith efforts over several months to resolve this directly with both XXXX and Chase but remain caught in the middle with a significant loss and no workable path to recover the funds or be made whole","date_sent_to_company":"2026-01-07T20:40:16.000Z","issue":"Money was not available when promised","sub_product":"Domestic (US) money transfer","zip_code":"33009","tags":"Older American","has_narrative":true,"complaint_id":"18544102","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2026-01-07T20:17:13.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["through a <em>wire</em> <em>recall</em> or amendment <em>XXXX</em> later informed me in <em>XXXX</em> <em>XXXX</em> letters that both <em>wires</em> were sent to JPMorgan <em>Chase</em> Bank routing <em>XXXX</em> beneficiary name <em>XXXX</em> <em>XXXX</em> beneficiary <em>account</em> number <em>XXXX</em> and that JPMorgan <em>Chase</em> confirmed to <em>XXXX</em> that these <em>wires</em> were received and credited to that external <em>account</em> <em>XXXX</em> also said that the JPMorgan <em>Chase</em> payee with this <em>account</em> number was added on the <em>XXXX</em> website on <em>XXXX</em> <em>XXXX</em> states that because this is an external bank <em>account</em> they can not verify the"],"company":["JPMORGAN <em>CHASE</em> & CO."]},"sort":[30.464783,"18544102"]},{"_index":"complaint-public-v1","_id":"13009983","_score":30.460768,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/year>, I initiated a XXXX  wire transfer from my XXXX account in the United States. Due to an error in the recipient details, the funds were mistakenly sent directly to the intermediary bank account at JP Morgan Chase, instead of reaching the intended recipients bank account in XXXX. \n\nAs a result, the funds are now stuck with JP Morgan Chase the intermediary bank and have not reached the final beneficiary. \n\nXXXX has confirmed that the transfer was processed and provided me with a transfer receipt and trace ID : XXXX. Over XXXX  days ago, XXXX submitted a formal recall request to JP Morgan Chase to retrieve the funds. However, JP Morgan has not responded to the recall or taken any action to release or return the money. \n\nI also attempted to contact JP Morgan Chase directly by phone, but I was told they could not help me since I am not their customer. XXXX has since closed the recall case, saying there is nothing further they can do. \n\nI am now left without access to the funds, and the money has been missing for over XXXX  days. I am requesting that JP Morgan Chase investigate the situation and take action to return the funds, or at minimum provide a status update on the payment they are currently holding. \n\nAttached you can find the invoice with the intended recipient information, wire transfer confirmation with trace id from XXXX, communication with XXXX regarding the recall request and a signed refund agreement from the final recipient in case they do receive the money.","date_sent_to_company":"2025-04-15T16:05:54.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"13009983","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-04-15T15:45:52.000Z","state":null,"company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["On XX/XX/year>, I initiated a <em>XXXX</em>  <em>wire</em> transfer from my <em>XXXX</em> <em>account</em> in the United States. Due to an error in the recipient details, the <em>funds</em> were mistakenly sent directly to the intermediary bank <em>account</em> at JP Morgan <em>Chase</em>, instead of reaching the intended recipients bank <em>account</em> in <em>XXXX</em>. \n\nAs a result, the <em>funds</em> are now stuck with JP Morgan <em>Chase</em> the intermediary bank and have not reached the final beneficiary."],"company":["JPMORGAN <em>CHASE</em> & CO."]},"sort":[30.460768,"13009983"]},{"_index":"complaint-public-v1","_id":"14554701","_score":30.45591,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/year>, I went into Chase Bank in XXXX XXXX, California and requested to initiate an international wire transfer for {$15000.00} from my account. \nWithin one minute after the wire was sent, I came upon information that led me to believe that the intended recipient was a fraud. I immediately asked the banker to cancel the wire. The Chase banker immediately called his wire department and fraud department, and I was immediately issued a Case number before I left the branch. \nAs the wire recall was immediate ( and the local time at XXXX XXXXXXXX XXXX  was XXXX XXXX ) the fraudulent recipient could not have received, and did not receive, the money. Being that the recall was so fast and no harm was done, I believed, of course, that the funds would immediately be returned to my account. \nChase Bank has refused to work with XXXXXXXX XXXX to retrieve the {$15000.00}. I have written multiple demand letters to Chase Bank, placed at least a dozen calls to them, and visited the branch multiple times in an attempt to resolve this issue. XXXX requires an Indemnity form from Chase Bank in order to release the funds back to me. Chase Bank has never sent me any written correspondence, including email, regarding this issue they will only talk to me verbally. Chase Bank has verbally told me that they do not provide Indemnity forms for international transactions, only for domestic transactions. \nHowever, as per Chases own wire transfer agreement, all wire transfers include an indemnity clause, signed by the sender at the time of the transaction. I completed this process and was not permitted to send the wire without signing the indemnity section of the transfer form. Chase therefore already holds the authority to provide XXXX with the indemnification required to complete the recall and return of funds but simply refuses to do so. \nThe same indemnity clause protects Chase from liability arising from third-party claims, except in cases of negligence or willful misconduct. Chase Bank has willfully obstructed me from receiving my money back, particularly given the clarity of the situation provided by XXXX. \nIt has been nearly eight months that Chase Bank has refused to provide XXXX with the Indemnity form so that I can have XXXX wire the {$15000.00} back to my Chase account. \nAccordingly, I demand that Chase Bank immediately transmit a properly executed indemnity form to XXXXXXXX XXXX  via the appropriate SWIFT and/or official channel and confirm in writing within five ( 5 ) business days that this has been completed by providing proof of transmission and follow through to return the {$15000.00} to my account as soon as XXXX confirms release. I also demand that Chase Bank fully agree to cooperate in retrieving my funds without delay.","date_sent_to_company":"2025-07-09T08:38:01.000Z","issue":"Other transaction problem","sub_product":"International money transfer","zip_code":"950XX","tags":null,"has_narrative":true,"complaint_id":"14554701","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-07-09T07:43:10.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["As the <em>wire</em> <em>recall</em> was immediate ( and the local time at <em>XXXX</em> XXXXXXXX <em>XXXX</em>  was <em>XXXX</em> <em>XXXX</em> ) the fraudulent recipient could not have received, and did not receive, the money. Being that the <em>recall</em> was so fast and no harm was done, I believed, of course, that the <em>funds</em> would immediately be returned to my <em>account</em>. \n<em>Chase</em> Bank has refused to work with XXXXXXXX <em>XXXX</em> to retrieve the {$15000.00}."],"company":["JPMORGAN <em>CHASE</em> & CO."]},"sort":[30.45591,"14554701"]},{"_index":"complaint-public-v1","_id":"3113702","_score":30.445528,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"3rd Complaint regarding this matter! \nOn XX/XX/18, I had my bank send a wire transfer to The XXXX XXXX, XXXX, TX, at the request of a friend of mine. She gave me the account number of a person she knew at the business who was to handle the transfer for her since she would be out of the country when the wire was transferred. The person whose account the transfer went to, is holding the funds in the XXXX XXXX account, and will not release it. He has held it for over 3 months. It is {$53000.00}. I am the owner of these funds, not the person at The XXXX XXXX. Chase Bank has investigated twice at your request, but say they can't release the money to me unless my bank issues a recall. My bank has issued numerous complaints, but Chase never releases my funds. This is a huge amount of money, and it belongs to me. Chase needs to release the funds when my bank issues a recall, yet they never do. The person at the XXXX XXXX is holding funds that he knows does not belong to him. Chase needs to release my funds me to resolve this matter. They need to have SOMEONE who can release my funds to do so. This is going into a new year now, and I am still out my funds. I no longer want the friend who told me where to wire the money to receive the funds. Please if Chase can not release the money to me being fully aware of the situation, how do you suggest I move my complaint further? I am not satisfied with their lack of interest in solving my problem with them. All they have told me to do is have my bank issue a recall. My bank is hesitant to continue issuing recalls when nothing is done by Chase to solve this problem. The person holding the funds is being fraudulent because he knows he is not the intended recipient. Chase case # XXXX. Beneficiary account # XXXX XXXX The XXXX  XXXXl XXXX XXXX XXXX XXXX, XXXX TX XXXX Should be refunded to : XXXX at XXXX XXXX XXXX XXXX, XXXX, GA XXXX","date_sent_to_company":"2018-12-31T12:49:55.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"305XX","tags":"Older American","has_narrative":true,"complaint_id":"3113702","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2018-12-31T12:14:07.000Z","state":"GA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["All they have told me to do is have my bank issue a <em>recall</em>. My bank is hesitant to continue issuing <em>recalls</em> when nothing is done by <em>Chase</em> to solve this problem. The person holding the <em>funds</em> is being fraudulent because he knows he is not the intended recipient. <em>Chase</em> case # <em>XXXX</em>. Beneficiary <em>account</em> # <em>XXXX</em> <em>XXXX</em> The <em>XXXX</em>  XXXXl <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>, <em>XXXX</em> TX <em>XXXX</em> Should be refunded to : <em>XXXX</em> at <em>XXXX</em> <em>XXXX</em> <em>XXXX</em> <em>XXXX</em>, <em>XXXX</em>, GA <em>XXXX</em>"],"company":["JPMORGAN <em>CHASE</em> & CO."]},"sort":[30.445528,"3113702"]},{"_index":"complaint-public-v1","_id":"7921795","_score":30.426914,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/2023, I initiated a wire transfer of {$10000.00} to a XXXX XXXX account to purchase an item. Shortly after sending the funds, I realized it was a scam. The person used a photo editing tool to make it appear he was in possession of the item for sale, when he wasnt. \n\nI notified my bank, Chase, immediately. They recommended I contact the recipient bank ( XXXX ). I then visited my local Chase branch, and the manager advised they could initiate a recall of the wire transfer. \n\nOn Monday morning, I contacted the local XXXX branch to whom I wired funds to advise them of the wire fraud. A gentleman at the bank advised me that the account was flagged, and that the funds were frozen. \n\nI am now waiting for XXXX XXXX  to return the funds so that they can be placed in my Chase account.","date_sent_to_company":"2023-11-30T01:11:20.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"166XX","tags":null,"has_narrative":true,"complaint_id":"7921795","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2023-11-30T00:59:07.000Z","state":"PA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["On Monday morning, I contacted the local <em>XXXX</em> branch to whom I <em>wired</em> <em>funds</em> to advise them of the <em>wire</em> fraud. A gentleman at the bank advised me that the <em>account</em> was flagged, and that the <em>funds</em> were frozen. \n\nI am now waiting for <em>XXXX</em> <em>XXXX</em>  to return the <em>funds</em> so that they can be placed in my <em>Chase</em> <em>account</em>."],"company":["JPMORGAN <em>CHASE</em> & CO."]},"sort":[30.426914,"7921795"]},{"_index":"complaint-public-v1","_id":"17256632","_score":30.198963,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"This is a new and separate complaint regarding a {$14000.00} international wire transfer sent on XX/XX/year>. It is not related in any way to the {$200.00} wire from XX/XX/year>, which Chase mistakenly responded to in my prior CFPB complaint. Their response addressed the wrong transaction and must be disregarded. \n\nOn Thursday, XX/XX/year>, I sent a {$14000.00} international wire transfer. The beneficiary had accidentally provided incorrect account information. \n\nWe discovered the error on Monday, XX/XX/XXXX, and I immediately contacted Chases Wire Transfer Department. I spoke with three different representatives that day and clearly requested a recall of the wire. Each representative confirmed the recall would be submitted immediately and assured me it was being processed. These calls were recorded and documented. \n\nHowever, when I followed up days later, I was informed that no recall had been submitted through SWIFT. There is no XXXX or XXXX message on record, and no trace message was ever generated. Chase representatives admitted they could not explain why no recall was submitted despite my multiple calls and confirmations. \n\nChases failure to act on my repeated recall requests constitutes operational negligence. I did everything I could once the error was discovered. Their inaction is what caused the permanent loss of {$14000.00}. \n\nWhat I Am Requesting : A formal investigation into why my recall requests on XX/XX/XXXX were never submitted Confirmation of whether any SWIFT messages were ever sent A full timeline of Chases actions ( or lack thereof ) Reimbursement of the full {$14000.00} if the funds can not be recovered due to Chases failure to execute the recall A correction to the record, as their prior CFPB response pertained to the wrong transaction entirely This complaint is exclusively about the {$14000.00} wire sent on XX/XX/XXXX and the recall request made on XX/XX/XXXX. Please investigate this matter specifically and disregard any mention of the unrelated {$200.00} wire.","date_sent_to_company":"2025-11-14T16:16:08.000Z","issue":"Other transaction problem","sub_product":"International money transfer","zip_code":"10011","tags":null,"has_narrative":true,"complaint_id":"17256632","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-11-14T16:07:34.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["XX/XX/<em>XXXX</em> and the <em>recall</em> request made on XX/XX/<em>XXXX</em>."],"company":["JPMORGAN <em>CHASE</em> & 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