{"took":393,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":30006,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"9949994","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"I, claimant/consumer immediately request that funds stolen from my account are returned expeditiously in the amount of {$3800.00}. Of this amount, {$3000.00}, which was fraudulently Transferred from Money Network Account to an online account at XXXX, that claim/ticket number is XXXX  XXXX. XXXX has quickly taken steps to secure those funds and that account has been restricted, as told me to my XXXX, XXXX of the members on the XXXX team. I will use all the information I've uncovered report and ensure this kind of fraudulent activity is STOPPED and the agency quickly rewrite their policy and guidelines, making is extremely difficult for something like this to happen again. PLEASE NOTE THAT EMPLOYEES, WHO has ACCESS TO THIS INFORMATION SHOULD BE BONDED BEFORE BEING HIRED IN A FINANCIAL SECTOR. \n\nI became suspicious of this company after hearing how long they told me it would take to get my money back if the dispute was \" found in my favor ''. I was also discouraged from canceling this transaction. At this point, I felt as if they did not want me to file a dispute. I was trained in previous positions ( experience ) to know how to stop this and learned more information about tracking and tracing where these funds went than they did.","date_sent_to_company":"2024-08-25T22:11:56.000Z","issue":"Problem with a purchase or transfer","sub_product":"Government benefit card","zip_code":"770XX","tags":null,"has_narrative":true,"complaint_id":"9949994","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FISERV FINXACT CORE","date_received":"2024-08-25T21:53:28.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"complaint_what_happened":["Of this amount, {$3000.00}, which was fraudulently <em>Transferred</em> from Money Network Account to an online account at XXXX, that claim/ticket number is XXXX  XXXX. XXXX has quickly taken steps to secure those funds and that account has been restricted, as told me to my XXXX, XXXX of the members on the XXXX team."],"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Card company isn't resolving a dispute about a <em>purchase</em> or <em>transfer</em>"]},"sort":[11.9675045,"9949994"]},{"_index":"complaint-public-v1","_id":"9934113","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"Recently approved for SSDI ( XXXX ) Funds were placed automatically with DirectExpress ( Comerica Bank ) Have attempted numerous times to effect a fund transfer to my bank so that I can pay bills. \n\nAll attempts at document verification have failed and they won't tell me why. Numerous phone calls, the latest on hold for XXXX hours after which the representative stated something about \" system issues '' and immediately terminated the call. \n\nPlease help.","date_sent_to_company":"2024-08-27T21:00:06.000Z","issue":"Problem with a purchase or transfer","sub_product":"Government benefit card","zip_code":"85053","tags":"Servicemember","has_narrative":true,"complaint_id":"9934113","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Comerica","date_received":"2024-08-27T20:48:28.000Z","state":"AZ","company_public_response":null,"sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"complaint_what_happened":["Recently approved for SSDI ( XXXX ) Funds were placed automatically with DirectExpress ( Comerica Bank ) Have attempted numerous times to effect a fund <em>transfer</em> to my bank so that I can pay bills. \n\nAll attempts at document verification have failed and they won't tell me why. Numerous phone calls, the latest on hold for XXXX hours after which the representative stated something about \" system issues '' and immediately terminated the call. \n\nPlease help."],"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Card company isn't resolving a dispute about a <em>purchase</em> or <em>transfer</em>"]},"sort":[11.9675045,"9934113"]},{"_index":"complaint-public-v1","_id":"9929409","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"IN XX/XX/XXXX, I filed my tax for XXXX asking for the rebate, and The IRS said They don't owe me I don't owe them a letter XXXX. They send the XXXX $ to Netspend on XXXX XXXX, XXXX I called Netspend to tell them that I did not receive the XXXX $ I called Netspend after 3 days on XX/XX/XXXX, and they told me to file a dispute i told them that ok to transfer me to a dispute l explained everything they told to give them XXXX business days but mid time they going to send me some paper on the mail in XXXX On XX/XX/XXXX I called back and they told me to call again on XX/XX/XXXX I called that day and stayed on the phone for XXXX hours they kept saying to call back I asked them to transfer me to a supervisor they held the phone for over XXXX minutes no pick I hang up next day I call they can't find my claim for longtime they transfer me to dispute channel. They told me there was no error from Netspend I transferred the XXXX to my card I said I did not and did not know XXXX was at Netspend and I did not know how to transfer I did not receive any notification for the XXXX any funds I received from Netspend, you guys send me a notification and help me load to mine. I did not transfer the XXXX I did not know it was a deposit Netspend sent me XXXX ago a statement to show me how I spent the XXXX and the statement was fake it was my tax money on the statement and it was altogether my tax XXXX $ The card ending in XXXX Netspend over the phone helped in XX/XX/XXXX. Netspend helped me over the phone load XXXX after I received a notification from Netspend.on the card ending XXXX there never be XXXX transfer on my card. \nPls I did not receive it I need help Thank you","date_sent_to_company":"2024-08-27T20:43:46.000Z","issue":"Problem with a purchase or transfer","sub_product":"General-purpose prepaid card","zip_code":"91761","tags":null,"has_narrative":true,"complaint_id":"9929409","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Netspend Corporation","date_received":"2024-08-26T13:59:20.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"complaint_what_happened":["hours they kept saying to call back I asked them to <em>transfer</em> me to a supervisor they held the phone for over XXXX minutes no pick I hang up next day I call they can't find my claim for longtime they <em>transfer</em> me to dispute channel."],"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Card company isn't resolving a dispute about a <em>purchase</em> or <em>transfer</em>"]},"sort":[11.9675045,"9929409"]},{"_index":"complaint-public-v1","_id":"9906837","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"I never received my card but theyre denying my claim on the basis that the card was delivered to my home and activated. But how is it possible that my card was activated but I never received it? I tried to call the XXXX numerous times to order a new card a the phone line was always so busy to the point where Id never get through and eventually I gave up. I didnt even know my money had been spent until about a year ago when I attempted to order a new card through BOA directly. To find that there is no money on my account.. it has all been wiped out. So the representative told me my claim has once again been denied because I waited too long. How was I supposed to know Id have to make a claim because my money was stolen? I dont even know it was gone! So when I asked for ATM footage or some proof that I spent my money, they sent me a bank statement of all the purchases. OF COURSE THE MONEY WAS SPENT, ITS NO LONGER ON MY CARD. That is not proof! Ive sent it my ID so that a proper investigation can be done and still nothing. And this is too much money that has been stolen from me to let go. And I also came across an article that employees at BOA were apart of stealing peoples money which made perfect sense because I just couldnt understand how someone was able to steal my money without my information. I know it was an inside job and I want my money back! \nClaim # XXXX Claim # XXXX","date_sent_to_company":"2024-08-23T12:31:14.000Z","issue":"Problem with a purchase or transfer","sub_product":"Government benefit card","zip_code":"92596","tags":null,"has_narrative":true,"complaint_id":"9906837","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2024-08-23T12:20:20.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"complaint_what_happened":["So when I asked for ATM footage or some proof that I spent my money, they sent me a bank statement of all the <em>purchases</em>. OF COURSE THE MONEY WAS SPENT, ITS NO LONGER ON MY CARD. That is not proof! Ive sent it my ID so that a proper investigation can be done and still nothing. And this is too much money that has been stolen from me to let go."],"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Card company isn't resolving a dispute about a <em>purchase</em> or <em>transfer</em>"]},"sort":[11.9675045,"9906837"]},{"_index":"complaint-public-v1","_id":"9893987","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"Hello I filed a dispute with chime because I used my card on a website and was not given what was offered from there website. I provided complete proof to chime emails ect with the merchant offering me a refund. Chime denied my dispute. I now had to resubmit a rebuttal with them and I'm still waiting its been over XXXX months now and counting I was told I would get a provisinal credit and still have not received it even after submitting all information.","date_sent_to_company":"2024-08-22T14:17:10.000Z","issue":"Problem with a purchase or transfer","sub_product":"General-purpose prepaid card","zip_code":"141XX","tags":null,"has_narrative":true,"complaint_id":"9893987","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Chime Financial Inc","date_received":"2024-08-22T14:03:58.000Z","state":"NY","company_public_response":null,"sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Card company isn't resolving a dispute about a <em>purchase</em> or <em>transfer</em>"]},"sort":[11.9675045,"9893987"]},{"_index":"complaint-public-v1","_id":"9891791","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"I placed an order with XXXX and never received my order. XXXX stated that they would give me a provisional credit, but have failed to do so and the merchant isn't responding to my dispute. \n\nDate of purchase : XX/XX/year> Amount : {$190.00} Store : XXXX","date_sent_to_company":"2024-08-22T23:23:11.000Z","issue":"Problem with a purchase or transfer","sub_product":"General-purpose prepaid card","zip_code":"75019","tags":null,"has_narrative":true,"complaint_id":"9891791","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2024-08-22T23:06:01.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"complaint_what_happened":["Date of <em>purchase</em> : XX/XX/year> Amount : {$190.00} Store : XXXX"],"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Card company isn't resolving a dispute about a <em>purchase</em> or <em>transfer</em>"]},"sort":[11.9675045,"9891791"]},{"_index":"complaint-public-v1","_id":"9885187","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"hi, someone made 3 purchases with this card on XXXX and XXXX at a grocery store in XXXX California. I live in XXXX California. clearly the card number was stolen. I submitted the information to the Vanilla gift card company and asked for dispute. however, they refuse to credit back those charges which totals around {$450.00}. I had a XXXX on XXXX in XXXX XXXX so there is no way I was down in XXXX California making purchases on XXXX and XXXX.","date_sent_to_company":"2024-08-22T04:05:06.000Z","issue":"Problem with a purchase or transfer","sub_product":"General-purpose prepaid card","zip_code":"94506","tags":null,"has_narrative":true,"complaint_id":"9885187","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Incomm Holdings Inc.","date_received":"2024-08-22T03:57:17.000Z","state":"CA","company_public_response":null,"sub_issue":"Charged for a purchase or transfer you did not make with the card"},"highlight":{"complaint_what_happened":["hi, someone made 3 <em>purchases</em> with this card on XXXX and XXXX at a grocery store in XXXX California. I live in XXXX California. clearly the card number was stolen. I submitted the information to the Vanilla gift card company and asked for dispute. however, they refuse to credit back those charges which totals around {$450.00}. I had a XXXX on XXXX in XXXX XXXX so there is no way I was down in XXXX California making <em>purchases</em> on XXXX and XXXX."],"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Charged for a <em>purchase</em> or <em>transfer</em> you did not make with the card"]},"sort":[11.9675045,"9885187"]},{"_index":"complaint-public-v1","_id":"9881321","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"For over a year now, Ive had a claim open to reclaim my stolen funds. Im unsure how the theif was able to steal my money, but they did. I believe it was somebody working for BOA that was in on it because I dont understand how someone can activate a card and steal from it without me giving any of my information out to anyone. BOA keeps denying my claim and when I ask for proof they keep sending me bank statements although Ive requested better proof than that, such as atm footage. They are not doing a thorough investigation and it is causing further financial hardship having to keep reopening this claim. This is my final attempt before I seek a lawyer to help me with this. \n\nClaim number : XXXX","date_sent_to_company":"2024-08-21T14:09:15.000Z","issue":"Problem with a purchase or transfer","sub_product":"Government benefit card","zip_code":"30038","tags":null,"has_narrative":true,"complaint_id":"9881321","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2024-08-21T13:56:26.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Card company isn't resolving a dispute about a <em>purchase</em> or <em>transfer</em>"]},"sort":[11.9675045,"9881321"]},{"_index":"complaint-public-v1","_id":"9845182","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"There was a digital xard created and compromised and used internationally I have provided poclie reprot and other evidence showing all of these transactions are not mine","date_sent_to_company":"2024-08-19T16:31:11.000Z","issue":"Problem with a purchase or transfer","sub_product":"General-purpose prepaid card","zip_code":"60110","tags":null,"has_narrative":true,"complaint_id":"9845182","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Credit Karma, LLC","date_received":"2024-08-19T16:24:43.000Z","state":"IL","company_public_response":null,"sub_issue":"Charged for a purchase or transfer you did not make with the card"},"highlight":{"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Charged for a <em>purchase</em> or <em>transfer</em> you did not make with the card"]},"sort":[11.9675045,"9845182"]},{"_index":"complaint-public-v1","_id":"9840256","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"MY CASH APP CARD GOT STOLEN ALONG WITH MY WALLET LICENSE AND CREDIT AND DEBIT CARDS THERE WAS TWO UNAUTHORIZED CHARGES ONE AT XXXX XXXX FOR XXXX ALONG WITH ANOTHER ONE AT A DIFFERENT LOCATION FOR XXXX APPARENTLY THE ONE AT XXXX XXXX THEY SAID A PIN WAS USED BUT THE OTHER PURCHASE DID HAVE A PIN USED THEY TOLD ME TO CONTACT THE MERCHANTS I DID FOLLOWING ME FILLING THE DISPUTES XXXX XXXX BASICALLY TOLD ME TO BAD TO SAD CONTACT CASH APP I EXPLAINED I HAD JUST GOTTEN OFF THE PHONE WITH CASH APP FAST FORWARD TO YESTERDAY THEY DENIED MY DISPUT AND SAID IT WAS ME MAKING THE PURCHASE OR SOMEONE I MUST KNOW ARE YOU KIDDING ME THIS COMPANY IS RIDICULOUS I FILED A POLICE REPORT I WANT AN APOLOGY AND MY MONEY RETURNED AND COMPENSATED FOR THEM MAKING ME FEEL LIKE I AM A CRIMINAL THEY HAVE NO COMPASSION FOR ANYTHING BUT THEM","date_sent_to_company":"2024-08-18T19:59:35.000Z","issue":"Problem with a purchase or transfer","sub_product":"General-purpose prepaid card","zip_code":"73521","tags":null,"has_narrative":true,"complaint_id":"9840256","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2024-08-18T19:51:07.000Z","state":"OK","company_public_response":null,"sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"complaint_what_happened":["FORWARD TO YESTERDAY THEY DENIED MY DISPUT AND SAID IT WAS ME MAKING THE <em>PURCHASE</em> OR SOMEONE I MUST KNOW ARE YOU KIDDING ME THIS COMPANY IS RIDICULOUS I FILED A POLICE REPORT I WANT AN APOLOGY AND MY MONEY RETURNED AND COMPENSATED FOR THEM MAKING ME FEEL LIKE I AM A CRIMINAL THEY HAVE NO COMPASSION FOR ANYTHING BUT THEM"],"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Card company isn't resolving a dispute about a <em>purchase</em> or <em>transfer</em>"]},"sort":[11.9675045,"9840256"]},{"_index":"complaint-public-v1","_id":"9829360","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"I am on Paid family leave for XXXX in California. I was confirmed to to be paid a total sum of {$6300.00} for XXXX weeks of paid family leave. On XX/XX/XXXX I was approved and was notified over mail that they would send me a Money Network debit card. I waited about XXXX weeks of business days. My card never arrived so I called Money Network and told them I have not received my debit card. I was then told on the phone that I already withdrew my money from my debit card. I notified the Money Network employee I havent even received my card in the mail at all. The employee then said they will send me a dispute form. I have not received any type of dispute form. Once I do get a form and send it, may take up to XXXX to XXXX business days to see if they can even return me my funds. They made XXXX withdrawals of money on my card to steal my money. I never received a card from Fiserv Money Network or a dispute form or my money back. How can someone activate a card so easily and steal the money. Shame on Fiserv Money network.","date_sent_to_company":"2024-08-16T04:16:56.000Z","issue":"Problem with a purchase or transfer","sub_product":"Government benefit card","zip_code":"90220","tags":null,"has_narrative":true,"complaint_id":"9829360","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FISERV FINXACT CORE","date_received":"2024-08-16T03:47:50.000Z","state":"CA","company_public_response":null,"sub_issue":"Charged for a purchase or transfer you did not make with the card"},"highlight":{"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Charged for a <em>purchase</em> or <em>transfer</em> you did not make with the card"]},"sort":[11.9675045,"9829360"]},{"_index":"complaint-public-v1","_id":"9828755","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"1st Issue : I called the CashApp support phone number ( ( XXXX ) XXXX ) and spoke with a gentleman regarding a transaction for my debit card that was declined when I had funds to cover the charge in the account. I asked him why this happened in an attempt to ensure it wouldnt happen again he told me that, I had \" exceeded the limits for the week on using the card ''. When I asked him what the limit was again to ensure the same mistake didnt happen again. He told me that \" he didnt know and couldnt tell from his end ''. I asked to speak with a supervisor or someone who would have more information on this, and he refused to transfer me ; that there was no one that would know the answer. I asked him to provide me with the terms of CashApp and use of the cash app debit card. He said that he did not have access to that and could not send that to me. After this interaction he also went silent and refused to speak with me more because I \" kept asking the same question '' .After this interaction I transfered my funds out and decided to close my account. This was on XX/XX/year>. \n\n2nd issue : Because I received my direct deposit from my payroll company to my cash app account that I had just closed, I submitted a new form to my HR department to exclude the Cash App account. Unfortunately, by the time HR processed that new direct deposit form, the funds had already submitted to my cash app account ( that I had just closed ). I called the Cash App support line on XX/XX/year> to find out if they had received the direct deposit amount from my payroll company and what the process was for them to send that back. I provided them with my phone number my email address and the account number to the Cash App account. The woman that I spoke with said that she was unable to find my account. I asked to speak with someone who could look back or help me with this situation and she said that there was no one that could do that. I asked her what she recommended I do, and she said \" to not call them again '', and hung up.","date_sent_to_company":"2024-08-16T13:03:20.000Z","issue":"Problem with a purchase or transfer","sub_product":"General-purpose prepaid card","zip_code":"042XX","tags":null,"has_narrative":true,"complaint_id":"9828755","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2024-08-16T12:47:16.000Z","state":"ME","company_public_response":null,"sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"complaint_what_happened":["I asked to speak with a supervisor or someone who would have more information on this, and he refused to <em>transfer</em> me ; that there was no one that would know the answer. I asked him to provide me with the terms of CashApp and use of the cash app debit card. He said that he did not have access to that and could not send that to me."],"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Card company isn't resolving a dispute about a <em>purchase</em> or <em>transfer</em>"]},"sort":[11.9675045,"9828755"]},{"_index":"complaint-public-v1","_id":"9801346","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"I made the complaint on or about XX/XX/year> to XXXX. I went to make a purchase a my local XXXXXX/XX/XXXXXXXX store. My purchase was declined and I knew I had a balance of {$380.00} the previous day when i left my local XXXX. I was told by a XXXX XXXX card rep that a purchase of XXXX dollars was just used on my card at a place called XXXX, in COLORADO, I knew nothing of this place. They assured me this matter would be handled within 45 to 90 days. I contacted them regularly to find out that they did not have answers for me and eventually said it was my own doing and they would not refund my money. \nIn XXXX I then contacted the XXXX whom said the Merchant was not in complaince and they were not willing to refund the money. \nXXXX i received in the mail a XXXX gift card with a new balance of {$1.00}. \ni would love to have help with the recovery of the {$380.00} that i did not use and was taken off my card without my permission. \nan added note : when i tried to make the purchase at XXXX XXXX XXXX in XXXX NC, the attendant actually typed in XXXX after i told her the amount of XXXX that was on the card and then she swiped it. but it declined. \nXX/XX/XXXX Store # XXXX XXXX XXXX XXXX XXXX XXXX NC XXXX,","date_sent_to_company":"2024-08-22T17:58:03.000Z","issue":"Problem with a purchase or transfer","sub_product":"Government benefit card","zip_code":"284XX","tags":null,"has_narrative":true,"complaint_id":"9801346","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Incomm Holdings Inc.","date_received":"2024-08-14T19:01:52.000Z","state":"NC","company_public_response":null,"sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"complaint_what_happened":["I went to make a <em>purchase</em> a my local XXXXXX/XX/XXXXXXXX store. My <em>purchase</em> was declined and I knew I had a balance of {$380.00} the previous day when i left my local XXXX. I was told by a XXXX XXXX card rep that a <em>purchase</em> of XXXX dollars was just used on my card at a place called XXXX, in COLORADO, I knew nothing of this place. They assured me this matter would be handled within 45 to 90 days."],"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Card company isn't resolving a dispute about a <em>purchase</em> or <em>transfer</em>"]},"sort":[11.9675045,"9801346"]},{"_index":"complaint-public-v1","_id":"9782297","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"Subject : Immediate Intervention Required : Missing {$4000.00} in Unemployment Benefits Potential Fraud and Systemic Failure Dear CFPB, I urgently request your immediate intervention in a critical issue involving the Money Network, a subsidiary of Fiserv, which manages Unemployment Insurance benefits. Since XXXX, transactions totaling over {$4000.00} have been marked as completed, yet these funds remain missing from my XXXX  XXXX XXXX account. The last successful transfer was on XX/XX/XXXX, with subsequent transfers on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX all showing as completed but never received. \n\nDespite multiple attempts to contact Money Network and Fiserv, I have encountered systemic failures in communication and support. This significant financial impact threatens my ability to pay rent, and the lack of accountability from these entities raises escalating concerns of potential fraud and negligence. \n\nI have already contacted XXXX XXXX and XXXX, and Congresswoman XXXX. If this issue is not resolved urgently, I will be forced to escalate through legal action and public exposure via media outlets. \n\nPlease address this matter with the highest priority and respond promptly.","date_sent_to_company":"2024-08-14T00:31:46.000Z","issue":"Problem with a purchase or transfer","sub_product":"Government benefit card","zip_code":"94117","tags":null,"has_narrative":true,"complaint_id":"9782297","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FISERV FINXACT CORE","date_received":"2024-08-14T00:04:52.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"complaint_what_happened":["The last successful <em>transfer</em> was on XX/XX/XXXX, with subsequent <em>transfers</em> on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX all showing as completed but never received. \n\nDespite multiple attempts to contact Money Network and Fiserv, I have encountered systemic failures in communication and support. This significant financial impact threatens my ability to pay rent, and the lack of accountability from these entities raises escalating concerns of potential fraud and negligence."],"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Card company isn't resolving a dispute about a <em>purchase</em> or <em>transfer</em>"]},"sort":[11.9675045,"9782297"]},{"_index":"complaint-public-v1","_id":"9777570","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"I was given a Vanilla Gift Card ( XXXX ) with a balance of {$250.00}. I made XXXX transactions, XXXX at XXXX and another at my local XXXX dealer. On the second transaction ( XXXX ) the card was declined and put on-hold. I have receipts for both of these transactions, they are not fraudulent or wrong, and have offered to supply them. \n\nI contacted Vanilla consumer service, who said they would look into it only if I provided personal information, they are asking for birth date, government ID photos, physical address ( this is a virtual card ), and legal name. I did not have to supply these when I received this card ( as a gift from my employer ), and do not want to share this information with this third party. \n\nTheir system failed to recognize valid charges ( XXXX and XXXX ) and put my gift on hold. They are requiring personal information that I would not like to share.","date_sent_to_company":"2024-08-12T14:07:31.000Z","issue":"Problem with a purchase or transfer","sub_product":"General-purpose prepaid card","zip_code":"014XX","tags":null,"has_narrative":true,"complaint_id":"9777570","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Incomm Holdings Inc.","date_received":"2024-08-12T13:51:43.000Z","state":"MA","company_public_response":null,"sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Card company isn't resolving a dispute about a <em>purchase</em> or <em>transfer</em>"]},"sort":[11.9675045,"9777570"]},{"_index":"complaint-public-v1","_id":"9755205","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"My government benefits where compromised and stolen I have been locked out of the XXXX website due to a password change and my account balance was XXXX when I was able to get into it. I am a victim of identity theft and despite me reporting that and documentation to Bank of America the denied my claims due to funds being withdrawn after deposits. It is statistically known that individuals committing fraud would typically withdraw funds immediately after they become available. Therefore, the fact that funds were withdrawn shortly after a deposit should not be a reason to deny my claim. I have not authorized these transactions, and I firmly believe that the funds were fraudulently taken.","date_sent_to_company":"2024-08-08T19:45:56.000Z","issue":"Problem with a purchase or transfer","sub_product":"Government benefit card","zip_code":"94509","tags":null,"has_narrative":true,"complaint_id":"9755205","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2024-08-08T19:35:22.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Charged for a purchase or transfer you did not make with the card"},"highlight":{"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Charged for a <em>purchase</em> or <em>transfer</em> you did not make with the card"]},"sort":[11.9675045,"9755205"]},{"_index":"complaint-public-v1","_id":"9738227","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"I submitted disputes for unauthorize transactions on my account. My disputes were immediately ( within 30 minutes, not enough time to even read the documentation I provided ) and my account was permanently closed. Further, I am banned from ever having another cashapp account. I have asked support numerous times for information on how I can appeal these decisions and I received an automated response that the decisions were final and I could not appeal any decisions. Even when I requested to use the binding arbitration clause in their XXXX  to have a third party review, my request was denied without any explanation or recourse.","date_sent_to_company":"2024-08-07T16:37:21.000Z","issue":"Problem with a purchase or transfer","sub_product":"General-purpose prepaid card","zip_code":"35124","tags":null,"has_narrative":true,"complaint_id":"9738227","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2024-08-07T16:21:20.000Z","state":"AL","company_public_response":null,"sub_issue":"Charged for a purchase or transfer you did not make with the card"},"highlight":{"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Charged for a <em>purchase</em> or <em>transfer</em> you did not make with the card"]},"sort":[11.9675045,"9738227"]},{"_index":"complaint-public-v1","_id":"9727054","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"On XXXX I purchased a service from XXXX XXXX to unlock my XXXX. From the XXXX reviews and advertising on their website they stated they can unlock your phone with XXXX. I purchased the service for {$26.00}. They email me and say now I qualify for the full unlocking of the phone for {$89.00} when it never said it was additional charges. I paid the charges anyway to get the phone unlocked. Days after purchase you see the circle grid filling up to say its almost done. It gets all the way up to XXXX  % and has been there since XXXX. I have reached out to mobile unlocked and still no reply. They say they have a 30 day contract with whom ever unlocks their phones. I waited the full 30 days. The phone is still not unlocked at this current time. I provided screenshots of all this to Chime XXXX. They have a lengthy process which I do not agree with. I have been waiting for this merchant for over a month. Now Chimes lengthy process is making this be even a more disaster of a purchase. I express my disappointment and frustration with the process and wanted to see if Chime could expedite my dispute to solve since it was proof and time on my side the merchant never delivered. I even wrote an email to XXXX XXXX XXXX to say this process was very frustrating and could their be anything done in my favor. The next morning I have an email saying my dispute is closed and Chine see anything wrong. So they sided with they merchant who stole {$110.00} for your consumer and thats ok!? After going back and forth with some of their workers who cant seem to understand why I would be frustrated I am now constantly being emailed by Chime and threatened with strikes on my account, account closure, and words of getting law enforcement involved as to say Im threatening them!!! In what manner? I have not made not one threat to no one during my frustrations. I only stated their is legal actions against companies displaying this type of behavior. Something must be done for the consumer to not be bullied by a company this way. To threaten me with law enforcement when Im a hard working father trying to get his money back from a thief merchant.","date_sent_to_company":"2024-08-07T17:53:33.000Z","issue":"Problem with a purchase or transfer","sub_product":"General-purpose prepaid card","zip_code":"90007","tags":null,"has_narrative":true,"complaint_id":"9727054","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Chime Financial Inc","date_received":"2024-08-07T02:27:08.000Z","state":"CA","company_public_response":null,"sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"complaint_what_happened":["On XXXX I <em>purchased</em> a service from XXXX XXXX to unlock my XXXX. From the XXXX reviews and advertising on their website they stated they can unlock your phone with XXXX. I <em>purchased</em> the service for {$26.00}. They email me and say now I qualify for the full unlocking of the phone for {$89.00} when it never said it was additional charges. I paid the charges anyway to get the phone unlocked. Days after <em>purchase</em> you see the circle grid filling up to say its almost done."],"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Card company isn't resolving a dispute about a <em>purchase</em> or <em>transfer</em>"]},"sort":[11.9675045,"9727054"]},{"_index":"complaint-public-v1","_id":"9690742","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"Direct Express is not letting me use my money. They say it's XXXX. XXXX says they have nothing to do with it. When I try to call Direct Express they hang up.","date_sent_to_company":"2024-08-02T14:34:43.000Z","issue":"Problem with a purchase or transfer","sub_product":"Government benefit card","zip_code":"78702","tags":null,"has_narrative":true,"complaint_id":"9690742","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Comerica","date_received":"2024-08-02T14:14:05.000Z","state":"TX","company_public_response":null,"sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Card company isn't resolving a dispute about a <em>purchase</em> or <em>transfer</em>"]},"sort":[11.9675045,"9690742"]},{"_index":"complaint-public-v1","_id":"9685679","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"I was in prison when my XXXX card was sent to my wife 's sister 's house after she had moved to California following my arrest. Neither her nor I received the card and all the money was drained from the account, by her sister. I filed a dispute after being released from prison when I was able to contact the bank I had no knowledge of the transactions, i actually called XXXX XXXX  to get a replacement card and XXXX the address on file so we would actually get it. and was automatically denied. Because I didn't file within 10 days but I couldn't file within that time. I didn't authorize the withdrawals and neither did my wife. I really want my money. Been waiting 3 years. It turns out not just XXXX card was stolen and used but both, we didn't have any idea there were XXXX card. Please help resolve this.","date_sent_to_company":"2024-08-01T16:25:05.000Z","issue":"Problem with a purchase or transfer","sub_product":"Government benefit card","zip_code":"96080","tags":null,"has_narrative":true,"complaint_id":"9685679","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FISERV FINXACT CORE","date_received":"2024-08-01T16:02:19.000Z","state":"CA","company_public_response":null,"sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Card company isn't resolving a dispute about a <em>purchase</em> or <em>transfer</em>"]},"sort":[11.9675045,"9685679"]},{"_index":"complaint-public-v1","_id":"9675464","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"Such a headache! I received a {$230.00} Vanilla Visa Gift Card and it was defective. Contacted company and they sent a new one after a few weeks. I made XXXX or XXXX minimal purchases before it was declined for my next purchase. I contacted the company and they said the missing funds would be reloaded within a few days. Nothing happened so I contacted them and told them the story. They said to file a dispute on their website which I did. After hearing nothing for a few weeks I called them and then they said i needed to send pics of card and store receipt where purchased in which I did. Now Im getting the runaround with any resolution. Im out around {$210.00} at least now.","date_sent_to_company":"2024-08-01T06:53:40.000Z","issue":"Problem with a purchase or transfer","sub_product":"General-purpose prepaid card","zip_code":"35216","tags":null,"has_narrative":true,"complaint_id":"9675464","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Incomm Holdings Inc.","date_received":"2024-08-01T06:37:53.000Z","state":"AL","company_public_response":null,"sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"complaint_what_happened":["I made XXXX or XXXX minimal <em>purchases</em> before it was declined for my next <em>purchase</em>. I contacted the company and they said the missing funds would be reloaded within a few days. Nothing happened so I contacted them and told them the story. They said to file a dispute on their website which I did. After hearing nothing for a few weeks I called them and then they said i needed to send pics of card and store receipt where <em>purchased</em> in which I did. Now Im getting the runaround with any resolution."],"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Card company isn't resolving a dispute about a <em>purchase</em> or <em>transfer</em>"]},"sort":[11.9675045,"9675464"]},{"_index":"complaint-public-v1","_id":"9634912","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"I submitted a complaint to the CFPB on the XXXX of XX/XX/2024 about the issues that I have been having with American Express. In my initial complaint against the company I let the CFPB know that I have been going through this with American Express since XX/XX/2024 in which I contacted the customer service line to report fraud hitting the cards. In which I was told that they do not have a fraud department, and further that I recorded the 3 hour customer service call. Furthermore, on XX/XX/2024 I was sent an email from the American Express XXXX XXXX XXXX of XXXX XXXX, XXXX XXXX, and XXXX XXXX, in which they asked for a 30 day standstill in order to investigate the allegations I reported, and which I agreed to. I was further told to send all correspondence from that point via email to them. I was then asked 3 days from the end of the 30 day standstill to give them the 3 hour recording in which I sent them the requested recording and then all correspondence I sent them after was ignored and never responded to just as all the ones before from the response I sent them responding to the request for the standstill up until the request for the recording. I have sent them every document, as well as posted evidence on XXXX and which the CEO XXXX XXXX reported a false report stating to XXXX that I was harassing him, and to which XXXX investigated and found to be a false report against me. \nFurthermore, the actions that American Express has engaged in from false statements of not having a fraud department for me to report it to, along with each of the employees, as well as supervisor 's that work in the American Express customer service making false claims that go against American Expresses own written agreement to the customers that use their products, as well as which the written agreement states that the fraud number is the exact same number as the general customer service number. \nEven further, the actions that American Express has taken to avoid, and not handle this situation has caused extreme emotional distress, as well as continues to do so and cause me to have issues which affect my XXXX XXXXXXXX by requesting the 30 day standstill, then ignoring me. Then, causing the startup company we were doing to and which we still have to pay taxes on even though we had to close the online website, being threatened to be evicted because the fraud that happened had taken my XXXX payment that I receive once a month, having to reach out for assistance and not being able to find any which has caused us to have to go with very little food because we had to pay for the amount of rent we were behind when the fraud took my payment. Then having to go the doctor because my anxiety, XXXX, XXXX, as well as other health issues where causing me to have major issues because I can not get any resolution to this situation with American Express in which they are now telling the CFPB that they are needing to review all of the information in which they where already given in XXXX and the beginning of XXXX. This is yet another intentional action taken by American Express to not resolve this issue. As, well as I received a call in which I also was told by the executive office that they had received the complaint and that someone would be in touch with me and that was on the XXXX of XXXX. \nSo, I am begging the CFPB to stop this from continuing any further. American Express has done so many actions that have caused us a great deal of distress and which has all be documented and sent to the company before I ever reached out to the CFPB for help. American Express is continuing to inflict this emotional distress on me by continuing to stall, ignore, and not come to a resolution for this issue. \nFurthermore, these actions that they are continuing to commit are continuing to cause me to break. The American Express Company has caused us such mental anguish that goes beyond outrageous acts in order to keep from resolving the issue. American Express, has hurt us in so many ways and these actions would have taken our only place to live, has taken food out of our mouths, and has caused the company we were starting in order to be able to gain stability and a means to provide for myself, my wife, and our dog. Further, they continue to commit these actions with all knowledge of the impact that they are causing in our lives, because they were given all the information, and documents by myself in XXXX. As well as the American Express with all knowledge and evidence they continue to inflict this on us by continuing to do nothing to resolve this issue rather they continue to hurt us by continuing to not acknowledge the wrongs in the actions that they continue to commit. \nI am begging for someone to help in this situation because by the actions they have already committed against me with requesting the 30 day standstill and then ignoring all my emails, they will continue to commit these actions by waiting out another 60 days placing us even further in distress and causing my health to continue to be impacted and still not resolving the issue. The actions that American Express is committing is wrong and is only getting worse with the impact that it is having on our lives. We are XXXX XXXX people who deserve to receive justice for the intentional actions that American Express has and continues to take to not resolve this situation.","date_sent_to_company":"2024-07-27T22:51:52.000Z","issue":"Problem with a purchase or transfer","sub_product":"General-purpose prepaid card","zip_code":"762XX","tags":null,"has_narrative":true,"complaint_id":"9634912","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2024-07-27T20:55:50.000Z","state":"TX","company_public_response":null,"sub_issue":"Charged for a purchase or transfer you did not make with the card"},"highlight":{"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Charged for a <em>purchase</em> or <em>transfer</em> you did not make with the card"]},"sort":[11.9675045,"9634912"]},{"_index":"complaint-public-v1","_id":"9595305","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"I never received original issued debit card that XXXX deposits my XXXX check as well as my daughter whom I the payee for. By the time I got in touch with Direct express the debit card was wiped of everything on it. I immediately filed a dispute with direct express whos now saying itll be XXXX days to get our funds back. My daughter and grandkids are facing eviction if direct express doesnt expedite this issue. All purchases made using the card were done in person in XXXX XXXX where I dont even reside","date_sent_to_company":"2024-07-23T19:30:46.000Z","issue":"Problem with a purchase or transfer","sub_product":"Government benefit card","zip_code":"93560","tags":null,"has_narrative":true,"complaint_id":"9595305","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Comerica","date_received":"2024-07-23T19:09:34.000Z","state":"CA","company_public_response":null,"sub_issue":"Charged for a purchase or transfer you did not make with the card"},"highlight":{"complaint_what_happened":["All <em>purchases</em> made using the card were done in person in XXXX XXXX where I dont even reside"],"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Charged for a <em>purchase</em> or <em>transfer</em> you did not make with the card"]},"sort":[11.9675045,"9595305"]},{"_index":"complaint-public-v1","_id":"9584478","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"On or around XX/XX/2024, I submitted to Bluebird American Express a transaction dispute for services not received. On XX/XX/2024, Bluebird sent me an email requesting additional information in writing and provided me with a form. I filled out the form, as well as, wrote XXXX more pages of additional information and had it professionally faxed to them on XX/XX/2024. Because I heard nothing from them after my submittal, I phoned them to check on the status of my dispute. They were not able to provide me with any other information explaining that their back office was handling the matter. I asked about provisional credit and they told me that I would have to wait XXXX  days. They told me to call them again on XX/XX/XXXX to inquire on the provisional credit. I called them today XX/XX/XXXX and they gave me the runaround around with different invalid excuses as to why I was not approved for provisional credit. One of those reasons was that I had to provide them with a written response and that I did not. I stated that I have proof I did. I then asked for a supervisor. The supervisor confirmed receipt of my dispute but then said there's probably another reason why I was not approved for provisional credit. The supervisor could not give me and reason why and told me I must wait a full XXXX  days. Bluebird American Express is not following the law regarding provisional credit. I also received no notification that I was either approved or denied provisional credit. They are not following the law.","date_sent_to_company":"2024-07-22T19:30:14.000Z","issue":"Problem with a purchase or transfer","sub_product":"General-purpose prepaid card","zip_code":"140XX","tags":null,"has_narrative":true,"complaint_id":"9584478","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2024-07-22T18:53:12.000Z","state":"NY","company_public_response":null,"sub_issue":"Card company isn't resolving a dispute about a purchase or transfer"},"highlight":{"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Card company isn't resolving a dispute about a <em>purchase</em> or <em>transfer</em>"]},"sort":[11.9675045,"9584478"]},{"_index":"complaint-public-v1","_id":"9575348","_score":11.9675045,"_source":{"product":"Prepaid card","complaint_what_happened":"Dear Bank of America Customer Service, I am writing to formally dispute the unauthorized transactions on my Bank of America account and to address several failures on Bank of America 's part, including the lack of proper notification, the unauthorized issuance of replacement cards, and duplicate charges for transactions. Despite my diligent efforts to ensure that I received all necessary notifications from Bank of America, I did not receive any alerts notify regarding these unauthorized activities on my account. \n\nAt the time of the transactions in question, Bank of America failed to notify me as agreed upon. This lack of communication directly contradicts the protections and services that Bank of America is obligated to provide its customers. Furthermore, Bank of America was not authorized to send out replacement cards on my behalf, which directly contributed to the unauthorized activities on my account over the past ten months. Additionally, I have been charged twice, sometimes even three times, for transactions that I did not authorize or make. \n\nI was only notified about the unauthorized fraudulent activity in XXXX when I received a letter stating the issue. This activity should have been spotted years ago if Bank of America was providing the services that offered to me at the beginning of account being opened Due to these failures and the resulting financial loss, I am requesting an immediate investigation into these unauthorized transactions and a full reimbursement of the disputed amounts. Additionally, I urge Bank of America to review and rectify their notification procedures, card issuance policies, and transaction processing systems to prevent such issues from affecting other customers in the future.","date_sent_to_company":"2024-07-21T16:41:19.000Z","issue":"Problem with a purchase or transfer","sub_product":"Government benefit card","zip_code":"90008","tags":null,"has_narrative":true,"complaint_id":"9575348","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2024-07-21T16:16:37.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Charged for a purchase or transfer you did not make with the card"},"highlight":{"issue":["Problem with a <em>purchase</em> or <em>transfer</em>"],"sub_issue":["Charged for a <em>purchase</em> or <em>transfer</em> you did not make with the card"]},"sort":[11.9675045,"9575348"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":35564,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":30006},{"key":0,"key_as_string":"false","doc_count":5558}]}},"product":{"doc_count":30006,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit card or prepaid card","doc_count":5972,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"General-purpose credit card or charge card","doc_count":2296},{"key":"General-purpose prepaid card","doc_count":1685},{"key":"Government benefit card","doc_count":1236},{"key":"Store credit card","doc_count":378},{"key":"Gift card","doc_count":193},{"key":"Payroll card","doc_count":176},{"key":"Student prepaid card","doc_count":8}]}},{"key":"Debt collection","doc_count":3922,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"I do not know","doc_count":1739},{"key":"Credit card debt","doc_count":1008},{"key":"Other debt","doc_count":418},{"key":"Auto debt","doc_count":171},{"key":"Mortgage debt","doc_count":170},{"key":"Telecommunications debt","doc_count":107},{"key":"Medical debt","doc_count":84},{"key":"Rental debt","doc_count":60},{"key":"Other (i.e. phone, health club, etc.)","doc_count":40},{"key":"Credit card","doc_count":34},{"key":"Payday loan debt","doc_count":24},{"key":"Mortgage","doc_count":19},{"key":"Federal student loan debt","doc_count":15},{"key":"Private student loan debt","doc_count":13},{"key":"Medical","doc_count":12},{"key":"Auto","doc_count":6},{"key":"Non-federal student loan","doc_count":1},{"key":"Payday loan","doc_count":1}]}},{"key":"Checking or savings 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