{"took":133,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":6198,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"10627544","_score":14.669308,"_source":{"product":"Credit card","complaint_what_happened":"Barclays card opened an account w my stolen identity. They failed to properly protect me from identity theft. They are reporting their failure card debt and failure to pay on my credit report when they confirmed that it was a case of credit card fraud and identity theft against me. \n\nBarclays card not moving in a timely manner to correct this issue and their account verification failure.","date_sent_to_company":"2024-11-04T21:15:24.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"89052","tags":null,"has_narrative":true,"complaint_id":"10627544","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BARCLAYS BANK DELAWARE","date_received":"2024-10-31T01:44:56.000Z","state":"NV","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Card opened without my consent or knowledge"},"highlight":{"complaint_what_happened":["Barclays <em>card</em> opened an account w my stolen identity. They failed to properly <em>protect</em> me from identity <em>theft</em>. They are reporting their failure <em>card</em> debt and failure to pay on my credit report when they confirmed that it was a case of credit <em>card</em> <em>fraud</em> and identity <em>theft</em> against me. \n\nBarclays <em>card</em> not moving in a timely manner to correct this issue and their account verification failure."],"product":["Credit <em>card</em>"],"issue":["Getting a credit <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"],"sub_issue":["<em>Card</em> opened without my consent or knowledge"]},"sort":[14.669308,"10627544"]},{"_index":"complaint-public-v1","_id":"14369373","_score":14.146044,"_source":{"product":"Checking or savings account","complaint_what_happened":"Formal Complaint Against CARD.com Fraud, Identity Theft, Banking Discrimination, and Illegal Practices I am filing this complaint against CARD.com due to serious misconduct involving fraud, identity theft, stolen funds, account manipulation, and discriminatory banking practices.\n\nCARD.com has manipulated my account balances in ways that appear intentional and fraudulent. These irregularities have resulted in unexplained deductions, unauthorized activity, and a lack of transparency. I believe these actions were part of a broader effort to facilitate or cover up identity theft, as my personal and financial information has been compromised through their platform.\n\nWhen I rightfully filed a valid dispute to recover stolen funds and protect my account, CARD.com retaliated by illegally closing my accounta clear violation of my consumer rights and an act of banking discrimination. Rather than investigate or resolve the matter in accordance with fair banking laws and the Electronic Funds Transfer Act ( EFTA ), they chose to shut me out of my own account, restricting my access to remaining funds and essential banking services.\n\nTheir refusal to take accountability, combined with inconsistent responses and failure to follow proper protocols, has caused significant financial harm, emotional distress, and ongoing security concerns. This behavior is not only unethicalit may also violate federal laws governing consumer protection, identity theft prevention, and anti-discrimination in banking.\n\nI am requesting the CFPB to investigate CARD.com for the following : Facilitating or failing to prevent identity theft Manipulating account\nbalances for fraudulent purposes Illegally closing my account in retaliation for filing a valid dispute Failing to protect or return stolen funds Engaging in discriminatory practices and violating fair banking access Violations of EFTA and CFPB consumer regulations I am demanding a full investigation into these actions, immediate restitution of all stolen and withheld funds, and enforcement actions to hold CARD.com accountable for these serious violations. \n\nThank you for taking action to protect consumers from abuse, fraud, and discriminatory banking practices.","date_sent_to_company":"2025-06-30T20:32:32.000Z","issue":"Closing an account","sub_product":"Checking account","zip_code":"30039","tags":null,"has_narrative":true,"complaint_id":"14369373","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CARD Corporation","date_received":"2025-06-30T20:22:54.000Z","state":"GA","company_public_response":null,"sub_issue":"Company closed your account"},"highlight":{"complaint_what_happened":["Thank you for taking action to <em>protect</em> consumers from abuse, <em>fraud</em>, and discriminatory banking practices."],"company":["<em>CARD</em> Corporation"]},"sort":[14.146044,"14369373"]},{"_index":"complaint-public-v1","_id":"2581881","_score":13.939299,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Contacted Wells Fargo Bank numerous times by phone and in person to notify them that I want them to protect my financial information from being stolen. Requested Wells Fargo to NOT send sensitive credit card applications to my residence address because ID thieves steal the mail and open fraudulent credit accounts. To protect myself from ID theft, I have a more secure mailing address using a post office box at a US post office. Wells Fargo refuses to send sensitive mail ( which can be stolen by ID thieves to perpetrate ID theft and credit card fraud ) to my more secure mailing address. Wells Fargo refuses to protect my financial information.","date_sent_to_company":"2017-07-21T19:54:03.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"94583","tags":null,"has_narrative":true,"complaint_id":"2581881","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2017-07-21T19:18:20.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Card opened as result of identity theft or fraud"},"highlight":{"complaint_what_happened":["Wells Fargo refuses to send sensitive mail ( which can be stolen by ID thieves to perpetrate ID <em>theft</em> and credit <em>card</em> <em>fraud</em> ) to my more secure mailing address. Wells Fargo refuses to <em>protect</em> my financial information."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"issue":["Getting a credit <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"],"sub_issue":["<em>Card</em> opened as result of identity <em>theft</em> or <em>fraud</em>"]},"sort":[13.939299,"2581881"]},{"_index":"complaint-public-v1","_id":"2666622","_score":13.687587,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Equifax recklessly failed to protect the credit information entrusted to them, including but not limited to social security number, addresses, date of birth, credit card information, bank account numbers, etc. exposing me to identity theft and other frauds.","date_sent_to_company":"2017-09-09T05:36:58.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"94087","tags":null,"has_narrative":true,"complaint_id":"2666622","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-09-09T01:24:28.000Z","state":"CA","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["Equifax recklessly failed to <em>protect</em> the credit information entrusted to them, including but not limited to social security number, addresses, date of birth, credit <em>card</em> information, bank account numbers, etc. exposing me to identity <em>theft</em> and other <em>frauds</em>."]},"sort":[13.687587,"2666622"]},{"_index":"complaint-public-v1","_id":"18266135","_score":13.597212,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Credit card accounts issued by Chase were affected by identity theft involving repeated unauthorized access and misuse of my personal identifying information. Due to this identity theft activity, Chase closed the accounts to protect against fraud. \n\nAfter the accounts were closed for fraud-related reasons, I requested confirmation that an identity-theft block had been applied, including permanent suppression of the accounts from all consumer reporting agencies and cessation of any further furnishing or re-aging. I also requested that the accounts be closed internally on an indefinite basis due to identity theft and unauthorized access. \n\nChase has not confirmed that an identity-theft block was applied, that furnishing to credit bureaus has ceased, or that the accounts were closed internally on an indefinite basis. Despite notice of identity theft and closure of the accounts to protect against fraud, the accounts continue to be reported to credit bureaus. \n\nFailure to block accounts impacted by identity theft from credit reporting systems, and failure to ensure indefinite internal closure following identity theft, is inaccurate and misleading and not compliant with identity theft protections under federal consumer reporting requirements. Continued furnishing and attribution of these accounts causes ongoing harm. \n\nThis complaint concerns Chases failure to apply and confirm an identity-theft block, failure to close the accounts internally on an indefinite basis due to identity theft, and continued furnishing of accounts affected by identity theft to consumer reporting agencies.","date_sent_to_company":"2025-12-24T02:25:00.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"98367","tags":"Servicemember","has_narrative":true,"complaint_id":"18266135","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-12-24T02:01:52.000Z","state":"WA","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["Credit <em>card</em> accounts issued by Chase were affected by identity <em>theft</em> involving repeated unauthorized access and misuse of my personal identifying information. Due to this identity <em>theft</em> activity, Chase closed the accounts to <em>protect</em> against <em>fraud</em>."]},"sort":[13.597212,"18266135"]},{"_index":"complaint-public-v1","_id":"2846683","_score":13.538458,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I got an text alert about suspicious fraud activities on my account on XX/XX/17 morning. So I called Citibank to notify them that I did not make the purchase and close the account and reverse any transactions right away. That person used my credit card to make purchase from XXXX, XXXX and XXXX. I was able to stop the items before they were shipped out from XXXX and XXXX.The item purchased from XXXX was a {$100.00} e-gift card which was used to purchase XXXX gift card. \n\nThree months later, Citibank charged me for that {$100.00} gift card purchase because XXXX claims that the XXXX gift card was delivered to my personal email address and was used. I have never seen that gift card email delivered to my email nor did I use it. I have already notified Citibank of fraud activities on my account on XX/XX/17 and they should have protected my right as customer. But they refused to reverse the {$100.00} charge of that e-gift card purchase and I have to be responsible for it now. I have spoken to the customer service and security department from Citibank and they treated me like I was the scammer, instead of a victim of fraud. \n\nThat doesn't make any sense to me. What are the ID Theft and Fraud Protection Service for if Citibank can not monitor and protect my account from fraud activities?","date_sent_to_company":"2018-03-18T20:22:07.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"90640","tags":null,"has_narrative":true,"complaint_id":"2846683","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2018-03-18T19:48:28.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["But they refused to reverse the {$100.00} charge of that e-gift <em>card</em> purchase and I have to be responsible for it now. I have spoken to the customer service and security department from Citibank and they treated me like I was the scammer, instead of a victim of <em>fraud</em>. \n\nThat doesn't make any sense to me. What are the ID <em>Theft</em> and <em>Fraud</em> Protection Service for if Citibank can not monitor and <em>protect</em> my account from <em>fraud</em> activities?"],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"],"sub_issue":["Credit <em>card</em> company isn't resolving a dispute about a purchase on your statement"]},"sort":[13.538458,"2846683"]},{"_index":"complaint-public-v1","_id":"1963296","_score":13.530982,"_source":{"product":"Credit card","complaint_what_happened":"I lost the credit card in XXXX and has filed the police report. I notify Chase unauthorised charges on my account. Chase initially took off the charges. ; however, they bill the charges back on my account. They also shut down all my credit card, I do not why Chase would take averse action against their loyal card member. I have been with Chase for 4 years. \nI should not be hold liable for the fraud charges according to Chase policy with XXXX fraud protection. I did not know what happened when I lost the credit card. The similar merchants on the dispute should not be my fault. When I review the transaction and merchant, I found out that merchant will in fact give the cash to buy back their items. XX/XX/XXXX be, it is the theft incentive to use similar or the same merchant. \nWhen I look on my card member agreement, there is no clause about the undue burden or failure to protect the card. I had protect my card when look at history I 'm with Chase. During the four year with Chase, I took the very serious step to protect my credit card. XXXX is known to high rate of theft and pick pocket, I took action to protect my belonging very seriously. Unfortunately, bad luck does happen. I contacted Chase as soon as I have the mean to do so when my wallet got stolen. \nChase should be reposible for what they advertise, XXXX liability. I think I should have peace of mind when I use credit card with Chase. Chase should honor their commitment to their customer not make customer pay for the fraudulent charges. \nAlso According to Fair Credit Billing Act, my maximum liability for fraudulent is XXXX USD. I should not be billed more than the amount under the law. I have sent the police report to Chase. I hope Chase should do the right thing and protect their customer when their card got stolen. The card got stolen should not be my fault.","date_sent_to_company":"2016-06-11T06:54:51.000Z","issue":"Billing disputes","sub_product":null,"zip_code":"425XX","tags":null,"has_narrative":true,"complaint_id":"1963296","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2016-06-11T06:54:51.000Z","state":"KY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I did not know what happened when I lost the credit <em>card</em>. The similar merchants on the dispute should not be my fault. When I review the transaction and merchant, I found out that merchant will in fact give the cash to buy back their items. XX/XX/XXXX be, it is the <em>theft</em> incentive to use similar or the same merchant. \nWhen I look on my <em>card</em> member agreement, there is no clause about the undue burden or failure to <em>protect</em> the <em>card</em>. I had <em>protect</em> my <em>card</em> when look at history I 'm with Chase."],"product":["Credit <em>card</em>"]},"sort":[13.530982,"1963296"]},{"_index":"complaint-public-v1","_id":"4056596","_score":13.505943,"_source":{"product":"Checking or savings account","complaint_what_happened":"Experian Credit illegally obtained my debit card information and placed a charge for {$19.00} on XX/XX/21. This was after I paid for membership through bill pay directly from my bank account. Also I did not give Experian my debit card information, I did not give that new information to anyone, because I recently placed a fraud alert on my credit. Then Experian goes and obtain my debit card information from my bank account and place an unauthorized charge, they're supposed to be protecting me from idenity theft yet they commit fraud and idenity theft. I feel violated in the worse way. Contacted my bank immedately. Paid for membership through bill pay on XXXXI have, removed all banking services from Experian membership.","date_sent_to_company":"2021-01-08T20:38:25.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"90047","tags":"Servicemember","has_narrative":true,"complaint_id":"4056596","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2021-01-08T20:02:53.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["Then Experian goes and obtain my debit <em>card</em> information from my bank account and place an unauthorized charge, they're supposed to be <em>protecting</em> me from idenity <em>theft</em> yet they commit <em>fraud</em> and idenity <em>theft</em>. I feel violated in the worse way. Contacted my bank immedately. Paid for membership through bill pay on XXXXI have, removed all banking services from Experian membership."]},"sort":[13.505943,"4056596"]},{"_index":"complaint-public-v1","_id":"10434776","_score":13.499355,"_source":{"product":"Credit card","complaint_what_happened":"Dear CFPB, I am writing to file a formal complaint against Bank of America regarding their refusal to reimburse me for unauthorized transactions made using my stolen credit card. On my phone and credit card were stolen. Despite promptly reporting the theft to Bank of America and disputing the unauthorized charges, they have denied my request for reimbursement. \n\nI believe this is in violation of consumer protection laws, particularly those related to credit card fraud and unauthorized transactions. I have followed all necessary steps, including reporting the theft immediately, but Bank of America has not resolved the issue in my favor. \n\nI respectfully request the CFPBs assistance in investigating this matter and ensuring that Bank of America complies with its legal obligations to protect consumers in cases of fraud. \n\nThank you for your time and attention to this matter.","date_sent_to_company":"2024-10-12T13:24:01.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"10032","tags":null,"has_narrative":true,"complaint_id":"10434776","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2024-10-12T13:17:27.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Card was charged for something you did not purchase with the card"},"highlight":{"complaint_what_happened":["I believe this is in violation of consumer protection laws, particularly those related to credit <em>card</em> <em>fraud</em> and unauthorized transactions. I have followed all necessary steps, including reporting the <em>theft</em> immediately, but Bank of America has not resolved the issue in my favor. \n\nI respectfully request the CFPBs assistance in investigating this matter and ensuring that Bank of America complies with its legal obligations to <em>protect</em> consumers in cases of <em>fraud</em>."],"product":["Credit <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"],"sub_issue":["<em>Card</em> was charged for something you did not purchase with the <em>card</em>"]},"sort":[13.499355,"10434776"]},{"_index":"complaint-public-v1","_id":"5968873","_score":13.387603,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"DO NOT CONFUSE MY CREDIT FILE WITH PEOPLE OF SIMILAR NAME, ADDRESS OR SSN. VERIFY ALL IDENTIFYING INFORMATION. DO NOT CONFUSE ME WITH RELATIVES WITH SIMILAR NAMES OR ADDRESSES. VERIFY ALL IDENTIFYING INFORMATION. DO NOT CONFUSE ME WITH RELATIVES WITH THE SAME NAME OR ADDRESS. VERIFY ALL IDENTIFYING INFORMATION. PLEASE DO NOT PUT ANY HARD OR SOFT INQUIRIES, OR CREDIT CARD ACCOUNTS UNTIL YOU CONTACT MY CELL PHONE NUMBER AT XXXX VERIFYING WHETHER IT IS ME THAT DID APPLY FOR OR OPEN A CREDIT CARD ACCOUNT. I AM A VICTIM OF IDENTITY THEFT, FRAUD, AND UNAUTHORIZED ACTIVITIES THAT ARE CURRENTLY OR HAVE PREVIOUSLY BEEN PLACED ON MY CREDIT REPORT TRYING TO PROTECT MY IDENTITY, AND MY SAFETY WHEN IT COMES TO FRAUD, UNAUTHORIZED ACTIVITIES,, AND IDENTITY THEFT.","date_sent_to_company":"2022-09-10T22:24:47.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"46062","tags":null,"has_narrative":true,"complaint_id":"5968873","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-09-10T22:24:43.000Z","state":"IN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["PLEASE DO NOT PUT ANY HARD OR SOFT INQUIRIES, OR CREDIT <em>CARD</em> ACCOUNTS UNTIL YOU CONTACT MY CELL PHONE NUMBER AT XXXX VERIFYING WHETHER IT IS ME THAT DID APPLY FOR OR OPEN A CREDIT <em>CARD</em> ACCOUNT. I AM A VICTIM OF IDENTITY <em>THEFT</em>, <em>FRAUD</em>, AND UNAUTHORIZED ACTIVITIES THAT ARE CURRENTLY OR HAVE PREVIOUSLY BEEN PLACED ON MY CREDIT REPORT TRYING TO <em>PROTECT</em> MY IDENTITY, AND MY SAFETY WHEN IT COMES TO <em>FRAUD</em>, UNAUTHORIZED ACTIVITIES,, AND IDENTITY <em>THEFT</em>."]},"sort":[13.387603,"5968873"]},{"_index":"complaint-public-v1","_id":"5968874","_score":13.385406,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"DO NOT CONFUSE MY CREDIT FILE WITH PEOPLE OF SIMILAR NAME, ADDRESS OR SSN. VERIFY ALL IDENTIFYING INFORMATION. DO NOT CONFUSE ME WITH RELATIVES WITH SIMILAR NAMES OR ADDRESSES. VERIFY ALL IDENTIFYING INFORMATION. DO NOT CONFUSE ME WITH RELATIVES WITH THE SAME NAME OR ADDRESS. VERIFY ALL IDENTIFYING INFORMATION. PLEASE DO NOT PUT ANY HARD OR SOFT INQUIRIES, OR CREDIT CARD ACCOUNTS UNTIL YOU CONTACT MY CELL PHONE NUMBER AT XXXX VERIFYING WHETHER IT IS ME THAT DID APPLY FOR OR OPEN A CREDIT CARD ACCOUNT. I AM A VICTIM OF IDENTITY THEFT, FRAUD, AND UNAUTHORIZED ACTIVITIES THAT ARE CURRENTLY OR HAVE PREVIOUSLY BEEN PLACED ON MY CREDIT REPORT TRYING TO PROTECT MY IDENTITY, AND MY SAFETY WHEN IT COMES TO FRAUD, UNAUTHORIZED ACTIVITIES,, AND IDENTITY THEFT.","date_sent_to_company":"2022-09-10T22:24:47.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"46062","tags":null,"has_narrative":true,"complaint_id":"5968874","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-09-10T22:24:43.000Z","state":"IN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["PLEASE DO NOT PUT ANY HARD OR SOFT INQUIRIES, OR CREDIT <em>CARD</em> ACCOUNTS UNTIL YOU CONTACT MY CELL PHONE NUMBER AT XXXX VERIFYING WHETHER IT IS ME THAT DID APPLY FOR OR OPEN A CREDIT <em>CARD</em> ACCOUNT. I AM A VICTIM OF IDENTITY <em>THEFT</em>, <em>FRAUD</em>, AND UNAUTHORIZED ACTIVITIES THAT ARE CURRENTLY OR HAVE PREVIOUSLY BEEN PLACED ON MY CREDIT REPORT TRYING TO <em>PROTECT</em> MY IDENTITY, AND MY SAFETY WHEN IT COMES TO <em>FRAUD</em>, UNAUTHORIZED ACTIVITIES,, AND IDENTITY <em>THEFT</em>."]},"sort":[13.385406,"5968874"]},{"_index":"complaint-public-v1","_id":"5968824","_score":13.385406,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"DO NOT CONFUSE MY CREDIT FILE WITH PEOPLE OF SIMILAR NAME, ADDRESS OR SSN. VERIFY ALL IDENTIFYING INFORMATION. DO NOT CONFUSE ME WITH RELATIVES WITH SIMILAR NAMES OR ADDRESSES. VERIFY ALL IDENTIFYING INFORMATION. DO NOT CONFUSE ME WITH RELATIVES WITH THE SAME NAME OR ADDRESS. VERIFY ALL IDENTIFYING INFORMATION. PLEASE DO NOT PUT ANY HARD OR SOFT INQUIRIES, OR CREDIT CARD ACCOUNTS UNTIL YOU CONTACT MY CELL PHONE NUMBER AT XXXX VERIFYING WHETHER IT IS ME THAT DID APPLY FOR OR OPEN A CREDIT CARD ACCOUNT. I AM A VICTIM OF IDENTITY THEFT, FRAUD, AND UNAUTHORIZED ACTIVITIES THAT ARE CURRENTLY OR HAVE PREVIOUSLY BEEN PLACED ON MY CREDIT REPORT TRYING TO PROTECT MY IDENTITY, AND MY SAFETY WHEN IT COMES TO FRAUD, UNAUTHORIZED ACTIVITIES,, AND IDENTITY THEFT.","date_sent_to_company":"2022-09-10T22:24:36.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"46062","tags":null,"has_narrative":true,"complaint_id":"5968824","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-09-10T22:17:50.000Z","state":"IN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["PLEASE DO NOT PUT ANY HARD OR SOFT INQUIRIES, OR CREDIT <em>CARD</em> ACCOUNTS UNTIL YOU CONTACT MY CELL PHONE NUMBER AT XXXX VERIFYING WHETHER IT IS ME THAT DID APPLY FOR OR OPEN A CREDIT <em>CARD</em> ACCOUNT. I AM A VICTIM OF IDENTITY <em>THEFT</em>, <em>FRAUD</em>, AND UNAUTHORIZED ACTIVITIES THAT ARE CURRENTLY OR HAVE PREVIOUSLY BEEN PLACED ON MY CREDIT REPORT TRYING TO <em>PROTECT</em> MY IDENTITY, AND MY SAFETY WHEN IT COMES TO <em>FRAUD</em>, UNAUTHORIZED ACTIVITIES,, AND IDENTITY <em>THEFT</em>."]},"sort":[13.385406,"5968824"]},{"_index":"complaint-public-v1","_id":"3190758","_score":13.378298,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"My Bank of America credit card/credit information was stolen and three ( 3 ) fraudulent purchases were made ( XX/XX/2018 ) with my card. I reported this to the bank within a few days and they have only responded one time stating the card was present at teh time of the transaction and failed to credit my account for the fraud. I submitted a police report as well with the XXXX, TX police department regarding this fraud/theft. I resubmitted a second request ( XX/XX/XXXX ) for the bank to look at the fraud case and they have failed to respond in writing or by phone over 30 days. The bank is not providing a timely response, not providing sufficient phone or email support to remedy my case and not protecting the card holder credit information with authorization security features.","date_sent_to_company":"2019-03-25T23:28:42.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"75044","tags":null,"has_narrative":true,"complaint_id":"3190758","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2019-03-25T23:00:06.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Card was charged for something you did not purchase with the card"},"highlight":{"complaint_what_happened":["My Bank of America credit <em>card</em>/credit information was stolen and three ( 3 ) fraudulent purchases were made ( XX/XX/2018 ) with my <em>card</em>. I reported this to the bank within a few days and they have only responded one time stating the <em>card</em> was present at teh time of the transaction and failed to credit my account for the <em>fraud</em>. I submitted a police report as well with the XXXX, TX police department regarding this <em>fraud</em>/<em>theft</em>."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"],"sub_issue":["<em>Card</em> was charged for something you did not purchase with the <em>card</em>"]},"sort":[13.378298,"3190758"]},{"_index":"complaint-public-v1","_id":"19571697","_score":13.333547,"_source":{"product":"Credit card","complaint_what_happened":"My Citi credit card and personal information were compromised through identity theft. I filed an FTC identity theft report and police report. Citi closed my account and reissued my credit card multiple times ( three times ), yet the fraudulent activvity continued. Despite the card replaced, unauthorized charges from Hertz/Thrifty continued to post, which indicates that Citi allowed my compromised card credentials and personal data to remain active through merchant account updater systems, tokenized billing, or stored merchant relationships. Additionally, the fraud went beyond card charges. Using my stolen personal information, a vehicle was rented in my name from Hertz/Thrifty and was never returned. This exposed me to legal liability, financial risk, and potential criminal exposure for a vehicle I never rented. Citi failed to fully secure my account, failed to block merchant access, and failed to prevent ongoing misuse of my financial and identity data even after I formally reported identity theft and fraud. This represents a serious failure in Citi 's fraud controls, customer protection, and compliance with federal consumer protection laws. I am requesting full remediation, removal of all fraudulent charges, correction of any related credit reporting, and compensation for the harm caused by Citi 's failure to protect my account and identity.","date_sent_to_company":"2026-02-17T22:45:04.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"303XX","tags":null,"has_narrative":true,"complaint_id":"19571697","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2026-02-17T21:33:44.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["My Citi credit <em>card</em> and personal information were compromised through identity <em>theft</em>. I filed an FTC identity <em>theft</em> report and police report. Citi closed my account and reissued my credit <em>card</em> multiple times ( three times ), yet the fraudulent activvity continued."],"product":["Credit <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"],"sub_issue":["Credit <em>card</em> company isn't resolving a dispute about a purchase on your statement"]},"sort":[13.333547,"19571697"]},{"_index":"complaint-public-v1","_id":"15591782","_score":13.20926,"_source":{"product":"Checking or savings account","complaint_what_happened":"Issue : Bank denied fraud claim for {$10000.00} withdrawal after I reported my card stolen. \n\nDetails of Complaint : On XX/XX/year>, XXXX, I reported my debit card stolen to Truist. Despite my report, on the following day XX/XX/year>, XXXX, an impersonator entered a branch and withdrew {$9400.00} cash from my account. \n\nI was not present and did not authorize this withdrawal. At the time of the transaction, I was at work, not at the branch. \n\nTo protect myself, I immediately filed : A police report An FTC Identity Theft Report Despite these steps, the bank denied my fraud claim, stating that video footage shows me making the withdrawal. This is false. I am a victim of identity theft and the impersonator used my stolen ID. \n\nI requested copies of the video footage, withdrawal slips, and teller logs, but the bank has not provided them. \n\nUnder the Electronic Fund Transfer Act ( EFTA ), I am not liable for unauthorized transactions occurring after I reported my card stolen. Additionally, under the Fair Credit Reporting Act ( FCRA ), my Identity Theft Report requires the bank to treat these transactions as fraud unless they can provide irrefutable evidence otherwise. \n\nThe banks denial is unreasonable and leaves me unfairly liable for {$9400.00} in fraud losses.","date_sent_to_company":"2025-08-28T11:04:46.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"78253","tags":"Servicemember","has_narrative":true,"complaint_id":"15591782","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRUIST FINANCIAL CORPORATION","date_received":"2025-08-28T10:53:00.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Cashing a check"},"highlight":{"complaint_what_happened":["To <em>protect</em> myself, I immediately filed : A police report An FTC Identity <em>Theft</em> Report Despite these steps, the bank denied my <em>fraud</em> claim, stating that video footage shows me making the withdrawal. This is false. I am a victim of identity <em>theft</em> and the impersonator used my stolen ID. \n\nI requested copies of the video footage, withdrawal slips, and teller logs, but the bank has not provided them."]},"sort":[13.20926,"15591782"]},{"_index":"complaint-public-v1","_id":"15849525","_score":13.1824,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I have an ongoing CFPB investigationXX/XX/XXXXXXXX regarding Experian Credit Bureau XXXX I was a Victim of ID Theft & Fraud and have placed a Freeze & Fraud Alerts on all 3 credit bureaus & their 3rd party reporting affiliates. Today, XX/XX/year>, I received an open info card from Experian with my name & address on this card with Experian claiming acknowledgement of Experian 's ID protection policies in place. Experian is claiming \" We were UNABLE to send you a copy of your credit report because the address you provided has not been previously reported to us. To request a free copy of your credit report, write to us. '' etc. They are requesting that I send to them my full name, SS #, complete address for the past 2 yrs, my date of birth, One copy of a government issued ID card and one copy of my utility bill, bank or insurance statement, etc. This card was sent to my Correct address that is ON my Experian file. I feel sending this information in USPS mail will only create MORE continued ID Theft and Fraud, as they have shown to have NOT followed thru with protecting my credit file and still are continuing to exploit and push their ID Theft products upon me. Experian 's Claim of Unable to send report due to my address provided has not been previously reported to them is a FALSE CLAIM, as this card was sent to me. Enclosed in attachment is the Experian card sent to me today. Please note as of today 's date I am even getting more ID Theft & Fraud due to Experian.","date_sent_to_company":"2025-09-11T14:05:17.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"55016","tags":null,"has_narrative":true,"complaint_id":"15849525","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-09-10T15:15:34.000Z","state":"MN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["I feel sending this information in USPS mail will only create MORE continued ID <em>Theft</em> and <em>Fraud</em>, as they have shown to have NOT followed thru with <em>protecting</em> my credit file and still are continuing to exploit and push their ID <em>Theft</em> products upon me. Experian 's Claim of Unable to send report due to my address provided has not been previously reported to them is a FALSE CLAIM, as this <em>card</em> was sent to me. Enclosed in attachment is the Experian <em>card</em> sent to me today."]},"sort":[13.1824,"15849525"]},{"_index":"complaint-public-v1","_id":"4723352","_score":13.1565,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"A RBFCU MasterCard Credit card was opened in my name fraudulently by an RBFCU employee. I applied for a vehicle loan through RBFCU, was approved, only to find out a couple days later that an RBFCU employee in the consumer lending department fraudulently opened a credit card in my name without my approval or authorization using the same credit inquiry for my vehicle loan. After trying to work it out with RBFCU, I was met with a lot of hostility, specifically from a supervisor named XXXX. After listening and confirming that I did not approve the credit card on the call, she then began to foolishly ascertain that it was not fraud and that she was not going to report it. She left it in my court to resolve this serious illegal act perpetrated by RBFCU 's own employee. Once I knew she wasn't taking this seriously, I reminded her that I had to report this incident to the FTC/CFPB, she then backtracked. I had to read her a definition of fraud/identity theft and explain to her that he has my personal information, including my SSN, and this may not be the end to the fraud. Rather than protect an RBFCU member ( me ) who was a victim of fraud by their own employee, she had clear intentions to protect the employee rather than me by not disclosing his name for me to file a proper fraud report. Overall terrible experience. I didn't expect to be met with such disregard towards a long-standing member who simply wanted a valid resolve.","date_sent_to_company":"2021-09-15T23:35:32.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"78741","tags":null,"has_narrative":true,"complaint_id":"4723352","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"RANDOLPH-BROOKS FEDERAL CREDIT UNION","date_received":"2021-09-15T22:55:04.000Z","state":"TX","company_public_response":null,"sub_issue":"Card opened as result of identity theft or fraud"},"highlight":{"complaint_what_happened":["I had to read her a definition of <em>fraud</em>/identity <em>theft</em> and explain to her that he has my personal information, including my SSN, and this may not be the end to the <em>fraud</em>. Rather than <em>protect</em> an RBFCU member ( me ) who was a victim of <em>fraud</em> by their own employee, she had clear intentions to <em>protect</em> the employee rather than me by not disclosing his name for me to file a proper <em>fraud</em> report. Overall terrible experience."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"issue":["Getting a credit <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"],"sub_issue":["<em>Card</em> opened as result of identity <em>theft</em> or <em>fraud</em>"]},"sort":[13.1565,"4723352"]},{"_index":"complaint-public-v1","_id":"3950698","_score":13.148523,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"US Bank has a card called relia card, its for unemployement benefits that is provided by the state to collect benefit payments if you dont have a account for direct deposit. Fraud was made with card, which is not banks fault but no security method in place to avoid it. Called multiple times to advised card not received and was never advised card was activated and used. Only became aware of fraud when 3rd card was mailed as expedited when was previously advised this was not an option and when i called to activate card it had XXXX balance from a benefit deposit of almost XXXX. All activity on account is suspicious as in amounts and transactions. They advised account was blocked due to suspicious activity but someone called and removed block. At this point im not sure what security verification was preformed but if it was basic informatio you would think the person commiting fraud already has it since they activated and used card to start with. At that point as a customer i expect bank to take high measures to protect my money. A dispute has been raised along with police report for identity theft but no resolition or money has been returned. I also requested a copy of statements for the detective and the bank sent a statement with wrong account number listed causing the investigation to slow down. This had been a headache and hardship on my famiky that has had XXXX income since pandemic hit and i counted with this money. I did not benefit in anyway from these funds and feel the bank is responsible for not taking security action to protect my account.","date_sent_to_company":"2020-11-12T19:40:33.000Z","issue":"Unexpected or other fees","sub_product":"Government benefit card","zip_code":"44646","tags":null,"has_narrative":true,"complaint_id":"3950698","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2020-11-12T19:21:11.000Z","state":"OH","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["At this point im not sure what security verification was preformed but if it was basic informatio you would think the person commiting <em>fraud</em> already has it since they activated and used <em>card</em> to start with. At that point as a customer i expect bank to take high measures to <em>protect</em> my money. A dispute has been raised along with police report for identity <em>theft</em> but no resolition or money has been returned."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"sub_product":["Government benefit <em>card</em>"]},"sort":[13.148523,"3950698"]},{"_index":"complaint-public-v1","_id":"6149660","_score":13.053698,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I was a victim of identity theft on XX/XX/2022. \n\nToday I called the Fraud department of Fifth Third Bank and the customer service department and asked to have a security password placed on my account. They told me to visit a branch location. I advised them to look at my address, I reside in XXXX XXXX  area and there are no branches near me, so what is the process for those customers residing outside the bank footprint? They said there is nothing in place. \n\nI consider this an act of a privacy issue. I want to secure my credit card and they have no options for me thus to me, creating a privacy risk for those that have a 5/3 card but reside outside of a banking area. This is a compliance issue and a regulatory issue, especially when I advised them I was a victim of identity theft and needed additional security protections on my card. \n\nThis shows a gap in their privacy, compliance and risk management policies and procedures. Customers like myself can not be protected is what they are telling me and that is not an acceptable answer. \n\nThe CFPB should investigate this bank for the lack of risk measures to assist card holders outside their banking locations with a process to secure our credit cards. This shows a lack of judgment on their part and a total lack of not protecting my privacy to secure my credit card after an Identity Theft situation or any situation.","date_sent_to_company":"2022-10-31T18:45:05.000Z","issue":"Other features, terms, or problems","sub_product":"General-purpose credit card or charge card","zip_code":"77388","tags":"Older American","has_narrative":true,"complaint_id":"6149660","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FIFTH THIRD FINANCIAL CORPORATION","date_received":"2022-10-31T18:28:21.000Z","state":"TX","company_public_response":null,"sub_issue":"Privacy issues"},"highlight":{"complaint_what_happened":["Customers like myself can not be <em>protected</em> is what they are telling me and that is not an acceptable answer. \n\nThe CFPB should investigate this bank for the lack of risk measures to assist <em>card</em> holders outside their banking locations with a process to secure our credit cards. This shows a lack of judgment on their part and a total lack of not <em>protecting</em> my privacy to secure my credit <em>card</em> after an Identity <em>Theft</em> situation or any situation."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"]},"sort":[13.053698,"6149660"]},{"_index":"complaint-public-v1","_id":"7110528","_score":12.984848,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"This issue started around XXXX or XXXX XXXX XXXX I have called Self several times and disputed these charges. Instead of protecting the consumer SELF held me responsible for the charges. This has been an ongoing issues even after me replacing my card 5 times. I have called the merchant directly and being that the charges was not made from my account they could not locate the charges. I even asked if they could search the last 4 digits of my card and find the person who charged the card ( something that should have been done by SELF during the dispute process ). No one has been able to help me so I got a new card and never activated it. I got my new card in XXXX which was the last fraudulent charge. I literally activated my card on or around XX/XX/XXXX. Today is XX/XX/XXXX and my card has had another fraudulent charge. I have come to the conclusion that SELF is not protecting the consumers. Even after numerous calls and emails and me having to replace my card, SELF has not put any security in place to stop this merchant from continuously charging my card. At this point this is a security risk and until SELF put better security measures in place to protect consumers they should be held responsible for consumers having to go through being exposed to fraud. If my card information can keep getting hacked then SELF isn't protecting my personal information as well. If a financial institution can't protect the consumers then the service should not be able to operate. Per the phone call I had with the rep from SELF today even if the charges are fraud the merchant doesn't have to pay it back, which is what happened to me on the previous charges. If my account and personal information cant be protected by SELF and the will not update their security measures, I will seek further action. It is not okay for a company to expose consumers to fraud or possible identity theft. I am not the only person going through this with self and I would hate to have to be apart of a class action suit but something needs to be done ASAP! I have also attached a photo of SELF so called disputing the charge but turned right around and took the funds back, leaving me liable for another unauthorized purchases!","date_sent_to_company":"2023-06-13T23:55:57.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"75074","tags":null,"has_narrative":true,"complaint_id":"7110528","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Self Financial Inc.","date_received":"2023-06-13T23:25:35.000Z","state":"TX","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Even after numerous calls and emails and me having to replace my <em>card</em>, SELF has not put any security in place to stop this merchant from continuously charging my <em>card</em>. At this point this is a security risk and until SELF put better security measures in place to <em>protect</em> consumers they should be held responsible for consumers having to go through being exposed to <em>fraud</em>. If my <em>card</em> information can keep getting hacked then SELF isn't <em>protecting</em> my personal information as well."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"sub_product":["General-purpose credit <em>card</em> or charge <em>card</em>"],"sub_issue":["Credit <em>card</em> company isn't resolving a dispute about a purchase on your statement"]},"sort":[12.984848,"7110528"]},{"_index":"complaint-public-v1","_id":"8724303","_score":12.97876,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I was a victim of identity theft in 2020. I was a long time card holder with XXXX XXXX XXXX credit card. When my entire wallet was stolen from me with all of my personal information inside, including my XXXX XXXX card and several other credit cards. All maxed out! I called XXXX XXXX as I did with all of my other credit/bank cards. They were the only one to refuse to protect me from the fraud that occurred on my XXXX XXXX account. Deeming they were my charges and charging them off as bad debt on my credit. Ive called in several times and have tried to dispute it with XXXX XXXX and my credit report and XXXX XXXX refuses to do anything about this, 4 years later and I am STILL dealing with this mess, thanks to XXXX XXXX not having any kind of fraud protection or fraud preventive services and refuse to help a fraud victim!","date_sent_to_company":"2024-04-08T20:41:57.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"8724303","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-04-08T20:41:55.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem canceling credit monitoring or identify theft protection service"},"highlight":{"complaint_what_happened":["I was a victim of identity <em>theft</em> in 2020. I was a long time <em>card</em> holder with XXXX XXXX XXXX credit <em>card</em>. When my entire wallet was stolen from me with all of my personal information inside, including my XXXX XXXX <em>card</em> and several other credit cards. All maxed out! I called XXXX XXXX as I did with all of my other credit/bank cards. They were the only one to refuse to <em>protect</em> me from the <em>fraud</em> that occurred on my XXXX XXXX account."],"issue":["Credit monitoring or identity <em>theft</em> protection services"],"sub_issue":["Problem canceling credit monitoring or identify <em>theft</em> protection service"]},"sort":[12.97876,"8724303"]},{"_index":"complaint-public-v1","_id":"8724420","_score":12.951431,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I was a victim of identity theft in 2020. I was a long time card holder with American Express XXXX credit card. When my entire wallet was stolen from me with all of my personal information inside, including my American Express card and several other credit cards. All maxed out! I called American Express as I did with all of my other credit/bank cards. They were the only one to refuse to protect me from the fraud that occurred on my American Express account. Deeming they were my charges and charging them off as bad debt on my credit. Ive called in several times and have tried to dispute it with American Express and my credit report and American Express refuses to do anything about this, 4 years later and I am STILL dealing with this mess, thanks to American Express not having any kind of fraud protection or fraud preventive services and refuse to help a fraud victim!","date_sent_to_company":"2024-04-08T20:41:44.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"8724420","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2024-04-08T20:22:57.000Z","state":"FL","company_public_response":null,"sub_issue":"Problem canceling credit monitoring or identify theft protection service"},"highlight":{"complaint_what_happened":["I was a victim of identity <em>theft</em> in 2020. I was a long time <em>card</em> holder with American Express XXXX credit <em>card</em>. When my entire wallet was stolen from me with all of my personal information inside, including my American Express <em>card</em> and several other credit cards. All maxed out! I called American Express as I did with all of my other credit/bank cards. They were the only one to refuse to <em>protect</em> me from the <em>fraud</em> that occurred on my American Express account."],"issue":["Credit monitoring or identity <em>theft</em> protection services"],"sub_issue":["Problem canceling credit monitoring or identify <em>theft</em> protection service"]},"sort":[12.951431,"8724420"]},{"_index":"complaint-public-v1","_id":"3131389","_score":12.920797,"_source":{"product":"Checking or savings account","complaint_what_happened":"i went and got a car wash from a company which i paid with my debt card from wells fargo when i got home i saw the damage done to my car and the fallowing morning it was apairent that they soaked my carpet and a very bad smell was coming out of my car i called the car wash company and they didnt want to help so we called the bank that we have been with since 1996 and gave them everything they asked for but today i recived a letter that they are going to deduct the money from my account and that they show that some one with authorization used this card this bank claims to have protection for its clients and that it will protect them from fraud and theft are they not aware that theft by taking is the worst kind of theft","date_sent_to_company":"2019-01-23T15:27:01.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"30047","tags":null,"has_narrative":true,"complaint_id":"3131389","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2019-01-23T15:07:07.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["show that some one with authorization used this <em>card</em> this bank claims to have protection for its clients and that it will <em>protect</em> them from <em>fraud</em> and <em>theft</em> are they not aware that <em>theft</em> by taking is the worst kind of <em>theft</em>"],"sub_issue":["Problem using a debit or ATM <em>card</em>"]},"sort":[12.920797,"3131389"]},{"_index":"complaint-public-v1","_id":"2736023","_score":12.888127,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"A XXXX XXXX XXXX XXXX employee allowed her boyfriend to enter my home when I wasnt home and steal my homedepot credit card and jewelry tools etc, after stealing the card he made several purchases with the card, I did not give him the card or authorize him to take the card, I did not authorize him to make purchases, he stole the card and used it to buy merchandise, I contacted the police and made a police report and contacted Home Depot as well to inform them and have the card discontinued so he could no longer use the card, he stole my identity and committed fraud, I filed a fraud report claim with Home Depot they have refused to accept the claim, in addition increased interest and finance charges, they have accused me of leaving the card out for the stealing and fraud, and informed me that my claim was not substantiated however the have video tapes and his signature and hers on purchases, as well as police reports. In addition they refused to issue me another card or give the access code on the stolen card so I could see the account information to take proper action, delaying my right to protect my self, Homedepot treated me as though I was the criminal and deserving and responsible for being a victim of identity theft and fraud.","date_sent_to_company":"2017-11-22T20:30:39.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"Store credit card","zip_code":"23323","tags":null,"has_narrative":true,"complaint_id":"2736023","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2017-11-22T19:50:46.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Card was charged for something you did not purchase with the card"},"highlight":{"complaint_what_happened":["In addition they refused to issue me another <em>card</em> or give the access code on the stolen <em>card</em> so I could see the account information to take proper action, delaying my right to <em>protect</em> my self, Homedepot treated me as though I was the criminal and deserving and responsible for being a victim of identity <em>theft</em> and <em>fraud</em>."],"product":["Credit <em>card</em> or prepaid <em>card</em>"],"sub_product":["Store credit <em>card</em>"],"sub_issue":["<em>Card</em> was charged for something you did not purchase with the <em>card</em>"]},"sort":[12.888127,"2736023"]},{"_index":"complaint-public-v1","_id":"9329198","_score":12.857195,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"MY NAME IS XXXX XXXX XXXX ADDRESS XXXX XXXX XXXX XXXX ny XXXX Todays date XX/XX/2024 I have recently disputed this account it was updated but my request was to DELETE credit card ACCOUNT NAME XXXX XXXX XXXX  ACCOUNT XXXX # : 15 U.S. Code 1681c2 - Block of information resulting from identity theft 15 U.S. Code 1692e - False or misleading representations 15 USC 1681 I ( 7 ) - METHOD OF VERIFICATION 15 USC 1681B - PERMISSIBLE PURPOSE Identity theft laws under 18 U.S.C. 1028 makes it a crime to misuse someone's identifying information, whether personal or financial. Personal identifying information can include social security numbers, driver 's license number, credit card or bank account information, and PIN numbers obtained through the internet. DUE THAT FACT IS CLAIMED AS FRAUD FROM A FEDERALLY PROTECTED CONSUMER IT MUST BE REMOVED FROM CONSUMERS REPORT ACCORDING TO \" FAIR CARES ACT '' ANYTHING A CONSUMER REPORTS AS FRAUD MUST BE REMOVED FROM THE CONSUMERS CONSUMERS REPORT WITH IN 4 BUSINESS DAYS OF FRAUD RECEIPT IT HAS BEEN ALMOST BASICALLY 30 days CREDIT BUREAUS XXXX IS IN VIOLATION OF THE FAIR CARES ACT LAW. This account was NEVER opened by me Iam a FEDERALLY PROTECTED CONSUMER of the USA as a consumer I demand this account to be DELETED PERMANENTLY ASAP. 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