{"took":197,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":175,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"8361406","_score":17.880856,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"From the previous complaint, Equifax 's response said that the problem is fixed, and I should be able to sign on to my.equifax.com now. I have told Equifax over and over and over again that signing into my.equifax.com IS NOT THE PROBLEM. I have ALWAYS been able to sign in. THE PROBLEM IS AFTER I SIGN IN, NO CREDIT REPORT IS DISPLAYED! Please see the attachment which consists of screen-prints that show what is displayed on my.equifax.com AFTER I SIGN IN. Thank You, XXXX XXXX","date_sent_to_company":"2024-02-16T20:41:14.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"75243","tags":"Older American","has_narrative":true,"complaint_id":"8361406","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-02-16T20:12:20.000Z","state":"TX","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["From the <em>previous</em> complaint, <em>Equifax</em> 's response said that the <em>problem</em> is fixed, and I should be able to sign on to my.<em>equifax</em>.com now. I have <em>told</em> <em>Equifax</em> over and over and over again that signing into my.<em>equifax</em>.com IS NOT THE <em>PROBLEM</em>. I have ALWAYS been able to sign in. THE <em>PROBLEM</em> IS AFTER I SIGN IN, NO CREDIT REPORT IS DISPLAYED! Please see the attachment which consists of screen-prints that show what is displayed on my.<em>equifax</em>.com AFTER I SIGN IN. Thank You, XXXX XXXX"],"issue":["<em>Problem</em> with a company's investigation into an existing <em>problem</em>"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[17.880856,"8361406"]},{"_index":"complaint-public-v1","_id":"4641733","_score":16.39553,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"My Problems with Equifax Hello my name is XXXX XXXX XXXX, and I am sending this letter to describe my problems I have been having with Equifax since XXXX. Ive been told Information has been Correct to be mine over & over again, when I have been giving information from sources which were previously available on Equifax that don't belong to me. A Home Mortgage, Student Loans, other banks or loan accounts, Birth date & year. \n\n\nSince XXXX I have spoken to the places that can Verify this information is wrong, such as XXXX ( XXXX ) which before speaking to anyone lets you put in a Social Security number, Etc that will tell you that youre not in the system. But if I use the information that Equifax claims belonged to me it literally details this other person Current living address and Phone Number which is the Home that was Bought with the Mortgage. Now that all the information was removed from Equifax I cant Dispute anymore to fix the problems since it requires me to give the agent information I know nothing about such as previous payments, closed accounts. They would either let me through to dispute or just hang up on me and disputing on Equifax website doesnt make it better.","date_sent_to_company":"2021-08-18T18:17:14.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"21224","tags":null,"has_narrative":true,"complaint_id":"4641733","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2021-08-18T17:04:04.000Z","state":"MD","company_public_response":null,"sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["My <em>Problems</em> with <em>Equifax</em> Hello my name is XXXX XXXX XXXX, and I am sending this letter to describe my <em>problems</em> I have been having with <em>Equifax</em> since XXXX. Ive been <em>told</em> Information has been Correct to be mine over & over again, when I have been giving information from sources which were <em>previously</em> available on <em>Equifax</em> that don't belong to me. A Home Mortgage, Student Loans, other banks or loan accounts, Birth date & year."],"company":["<em>EQUIFAX</em>, INC."]},"sort":[16.39553,"4641733"]},{"_index":"complaint-public-v1","_id":"2944767","_score":16.185917,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"In XX/XX/2017, I applied for a loan but my bank was unable to pull my credit from Equifax. I thought it was because I had previously frozen my credit. I could not get the pin in time for the loan and in the end, they did not need to access it. I recently applied for a credit card and the credit agency asked me to lift the freeze on equifax. Having never received the pin, I sent in a request. Equifax has reported back to me that I have no file with them at all. I know this can not be the case because I was told that it was frozen by Equifax and because I have previously received an equifax credit report. I need help gaining access to my account at equifax. I have heard that I might have a split file that is causing this problem.","date_sent_to_company":"2018-06-24T22:59:25.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"30339","tags":null,"has_narrative":true,"complaint_id":"2944767","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2018-06-24T22:49:46.000Z","state":"GA","company_public_response":null,"sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["I know this can not be the case because I was <em>told</em> that it was frozen by <em>Equifax</em> and because I have <em>previously</em> received an <em>equifax</em> credit report. I need help gaining access to my account at <em>equifax</em>. I have heard that I might have a split file that is causing this <em>problem</em>."],"company":["<em>EQUIFAX</em>, INC."],"sub_issue":["Other <em>problem</em> getting your report or credit score"]},"sort":[16.185917,"2944767"]},{"_index":"complaint-public-v1","_id":"6913709","_score":16.017633,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have been unable to get my Equifax score or updated report online for almost a year. Whenever I try to log in I get an error message of code XXXX  and I am instructed to call Equifax customer service to resolve this. i have tried multiple times to get this fixed and I'm told it is an internal problem and it will be fixed in 10 business days. that has happened multiple times. Other credit reporting agencies also can not get my updated score or history, so they are still reporting my old score from XX/XX/2022. I have had multiple credit applications denied because companies can not get accurate information from Equifax. \ni previously issued a complaint and Equifax said they fixed it, but nothing has changed and the problem still persists.","date_sent_to_company":"2023-05-01T14:47:31.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"97068","tags":"Servicemember","has_narrative":true,"complaint_id":"6913709","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-05-01T14:43:05.000Z","state":"OR","company_public_response":null,"sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["I have had multiple credit applications denied because companies can not get accurate information from <em>Equifax</em>. \ni <em>previously</em> issued a complaint and <em>Equifax</em> said they fixed it, but nothing has changed and the <em>problem</em> still persists."],"company":["<em>EQUIFAX</em>, INC."],"sub_issue":["Other <em>problem</em> getting your report or credit score"]},"sort":[16.017633,"6913709"]},{"_index":"complaint-public-v1","_id":"7488229","_score":15.695516,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I've had a problem for months with Equifax in that I can no longer access my online information through Equifax or XXXX XXXX XXXX app. I've called numerous time and been instructed to change my password but that's the problem, I can't change it, I've lost total access to my account and need to speak to a tech person. I was told 4 weeks ago a ticket was put in for me and someone would phone but they haven't. If I can't get help from you and Equifax, I'll be filing a complaint with my state attorney generals office. This is ridiculous. Equifax is withholding access to my account and you are not helping. There is something seriously wrong with the information on the Equifax account, I believe it is related to a previous email and phone number I lost access to due to a scam. Someone has to help me!!! Best time to call me is any day after XXXXXXXX XXXX. XXXX.","date_sent_to_company":"2023-09-01T14:52:14.000Z","issue":"Problem with a company's investigation into an existing issue","sub_product":"Other personal consumer report","zip_code":"06405","tags":"Older American","has_narrative":true,"complaint_id":"7488229","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-09-01T14:41:33.000Z","state":"CT","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I've had a <em>problem</em> for months with <em>Equifax</em> in that I can no longer access my online information through <em>Equifax</em> or XXXX XXXX XXXX app. I've called numerous time and been instructed to change my password but that's the <em>problem</em>, I can't change it, I've lost total access to my account and need to speak to a tech person. I was <em>told</em> 4 weeks ago a ticket was put in for me and someone would phone but they haven't."],"issue":["<em>Problem</em> with a company's investigation into an existing issue"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[15.695516,"7488229"]},{"_index":"complaint-public-v1","_id":"6815085","_score":15.677164,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Equifax is choosing not to update my credit balance with XXXX XXXX. They are leaving the balance on my account as {$4100.00} which is not true. I reached out to XXXXXXXX XXXX and they provided me with a {$0.00} balance letter to give to the credit reporting agencies. \n\nEquifax is also reporting the wrong information for XXXX XXXX. My balance with XXXX XXXX  is {$3700.00} and my credit limit is {$8000.00}. Equifax is dismissivie of the documentation that I have provided to them. \n\nI just spoke to XXXX a Manager at Equifax with ID # XXXX and she told me that I would have to file another dispute in order to address my concerns. I have filed two complaints with no success. This manager basically told me that they are not going to change any information nor will they contact any creditor. She went on to say that once the creditor updates them then they will make the change. I informed her that I submitted proof that I had a XXXX balance with XXXX and my credit limit on my XXXX XXXX  card was not reported correctly. \n\nIt is clear as day that Equifax did not attempt to contact XXXX XXXX  nor XXXX XXXX. To further support the previous statement, XXXX XXXX  to {$0.00} being owed to them and {$3700.00} with XXXX XXXX  which is owed to them with a credit limit of {$8000.00}. \n\nHistorically Equifax has been dismissive of any concerns. I just realized today that I could actually file a complaint on Equifax. So, XXXX XXXX  nor XXXX XXXX  is not the problem. I have never had a problem with them. It is the tactics of Equifax which is the problem.","date_sent_to_company":"2023-04-09T23:25:19.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"75067","tags":"Servicemember","has_narrative":true,"complaint_id":"6815085","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-04-09T22:59:06.000Z","state":"TX","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["It is the tactics of <em>Equifax</em> which is the <em>problem</em>."],"issue":["<em>Problem</em> with a credit reporting company's investigation into an existing <em>problem</em>"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[15.677164,"6815085"]},{"_index":"complaint-public-v1","_id":"6396917","_score":15.248329,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I was in the process of applying for a credit card through XXXX for a XXXX XXXX XXXX. I keep a freeze on my credit report until access is needed. To this end, on XX/XX/XXXX, I attempted to temporarily lift the freeze at XXXX, XXXX and Equifax. I successfully lifted the XXXX and XXXX freezes with no problem. However, I was not able to lift the Equifax freeze & the website prompted me to call XXXX. When I called, I was told it was a problem with the information given, I was asked to respond to a text to send my driver 's license. My information was allegedly updated and I was told to try again, later. I tried numerous times and called the aforementioned number several times. Each time I spoke to a different person and none of them seemed to have the notes from the previous calls. I spent nearly over XXXX hours on the phone and was never told when the problem would be corrected. I was given different complaint numbers and received no phone up calls or email acknowledgement of the calls and complaint. I tried once again to unfreeze my account XX/XX/XXXX and was still unable to lift the freeze and given the same phone number. I established an XX/XX/XXXXand need a credit card forXX/XX/XXXX This has been a barrier. I did receive XXXX different confirmation / case number during my calls : Confirmation # XXXX/ and a case number XXXX from XXXX who said the previous number was an old number. I also spoke to someone named XXXX he gave me his badge numberXX/XX/XXXX ; XXXX XXXX. XXXX. \n\nI really need to get this sorted out and your help will be greatly appreciated.","date_sent_to_company":"2023-01-04T22:35:11.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"64131","tags":null,"has_narrative":true,"complaint_id":"6396917","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2023-01-04T21:51:26.000Z","state":"MO","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["To this end, on XX/XX/XXXX, I attempted to temporarily lift the freeze at XXXX, XXXX and <em>Equifax</em>. I successfully lifted the XXXX and XXXX freezes with no <em>problem</em>. However, I was not able to lift the <em>Equifax</em> freeze & the website prompted me to call XXXX. When I called, I was <em>told</em> it was a <em>problem</em> with the information given, I was asked to respond to a text to send my driver 's license. My information was allegedly updated and I was <em>told</em> to try again, later."],"issue":["<em>Problem</em> with fraud alerts or security freezes"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[15.248329,"6396917"]},{"_index":"complaint-public-v1","_id":"2889625","_score":15.208332,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Around XX/XX/XXXX I tried to get my free credit report online from Equifax via the Annual Credit Report website. I answered all questions and then was presented with a webpage telling me I could not access my report online. I thought perhaps that I had requested it less than a year from the previous request. I subsequently requested and received my report by mail. The same problem was repeated this year around XX/XX/XXXX. After following the directions, I was again presented with the webpage saying I could not access the report online. I tried again several times since then including today ( XX/XX/XXXX ) with the same results. Sometimes I would be asked security questions and sometimes there would be no questions before telling me I could not access the report online. I made several phone calls to Equifax customer service including a supervisor. I explained the situation telling them I wanted online access. I asked them for help to do that. Each time I was told that Equifax was unable to help me since the website is on a \" government computer ''. The Supervisor told me there may be a problem with my file and that I should call the dispute department. I called the dispute department today and was also told that the website was on a \" government computer '' which meant they could not help. No one ever made any attempt to help me figure out the solution to my problem. Everyone was adamant that Equifax could not help me. The dispute department suggested that I do a web search to find out what agency in the government could fix my problem. I was able to find the CFPB so I could file this complaint against Equifax. I would like to receive my credit report online but have no idea what I am doing wrong or if there is some other issue keeping me from having access. I should note that I made every attempt to ensure my answers to the security questions were correct. I never was told that any answer was incorrect.","date_sent_to_company":"2018-04-27T19:42:24.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"028XX","tags":"Older American","has_narrative":true,"complaint_id":"2889625","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2018-04-27T19:35:29.000Z","state":"RI","company_public_response":null,"sub_issue":"Problem getting your free annual credit report"},"highlight":{"complaint_what_happened":["I made several phone calls to <em>Equifax</em> customer service including a supervisor. I explained the situation telling them I wanted online access. I asked them for help to do that. Each time I was <em>told</em> that <em>Equifax</em> was unable to help me since the website is on a \" government computer ''. The Supervisor <em>told</em> me there may be a <em>problem</em> with my file and that I should call the dispute department."],"company":["<em>EQUIFAX</em>, INC."],"sub_issue":["<em>Problem</em> getting your free annual credit report"]},"sort":[15.208332,"2889625"]},{"_index":"complaint-public-v1","_id":"9748306","_score":15.193061,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Creditors and myself have not been able to access my Equifax credit report and scores for years. There is a message stating scores can not be calculated. I have contacted your company too many times to count, and I keep being told it is a technical issue, the technical department will send me an email and they never do. I have filed a previous report in XX/XX/XXXX and to date XX/XX/XXXX The problem still remains, and I am still being denied credit. Your last response was a credit report sent to me. This is not good enough, this problem needs to be fixed by your company, or I will look into taking legal action.","date_sent_to_company":"2024-08-08T16:07:25.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"28215","tags":null,"has_narrative":true,"complaint_id":"9748306","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-08-08T15:52:58.000Z","state":"NC","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["Creditors and myself have not been able to access my <em>Equifax</em> credit report and scores for years. There is a message stating scores can not be calculated. I have contacted your company too many times to count, and I keep being <em>told</em> it is a technical issue, the technical department will send me an email and they never do. I have filed a <em>previous</em> report in XX/XX/XXXX and to date XX/XX/XXXX The <em>problem</em> still remains, and I am still being denied credit."],"issue":["<em>Problem</em> with a company's investigation into an existing <em>problem</em>"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[15.193061,"9748306"]},{"_index":"complaint-public-v1","_id":"3427936","_score":15.147588,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Obtained two credit reports - Conf # XXXX and XXXX : page 6 shows previous addresses. The two reports clearly show my previous addresses have been updated twice in two months. I live in XXXX and have no access to the Equifax web site except to change my password. The system rejects my foreign IP number and tells me to call the 800 number. Since my previous address are being updated, someone else is trying to access my file by answering previous address questions for verification on line. It CAN NOT be me because of my foreign IP number being rejected by Equifax. \n\nTo make matters worse, Equifax has failed to give me the furnisher 's name and address as required by federal law as to who is giving Equifax my long list of previous addresses all of which are over ten years old. They have been too busy hanging up on my phone calls ( 5 times in the last two days ) and all I have asked is who is giving Equifax these updates. It is NOT my creditors! \nIf someone is giving Equifax false information or trying to breach my account, Equifax should tell me and law enforcement. Equifax has refused both. I want this problem FIXED. I suspect more updates will come in via internet and attempted breaches of my credit file and fales updates will continue. \n\nWhen someone tries to obtain a credit report, location and IP number are recorded. if Equifax is doing the update by its self i should be told the source of this information. \nLaw enforcement should be immediately contacted for this security violation. Unfortunately, Equifax has refused to cooperate with me or contact internal security or law enforcement. \n\nEquifax has told me that old addresses will be cleared out, conf. # XXXX, but will not reveal the source of their updates every month and refused me and hung up on me when I ask who in law enforcement could help me. The last person to hang-up on me was XXXX, ( XXXX ). \n\nI need Equifax 's help and they have totally refused me and hang-up quite quickly on me.","date_sent_to_company":"2019-11-04T23:13:45.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"XXXXX","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"3427936","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2019-11-04T22:39:08.000Z","state":null,"company_public_response":null,"sub_issue":"Old information reappears or never goes away"},"highlight":{"complaint_what_happened":["If someone is giving <em>Equifax</em> false information or trying to breach my account, <em>Equifax</em> should tell me and law enforcement. <em>Equifax</em> has refused both. I want this <em>problem</em> FIXED. I suspect more updates will come in via internet and attempted breaches of my credit file and fales updates will continue. \n\nWhen someone tries to obtain a credit report, location and IP number are recorded. if <em>Equifax</em> is doing the update by its self i should be <em>told</em> the source of this information."],"company":["<em>EQUIFAX</em>, INC."]},"sort":[15.147588,"3427936"]},{"_index":"complaint-public-v1","_id":"2541761","_score":15.0664425,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have had a problem with equifax since  XXXX  of  2017 .   XXXX   XXXX   has submitted multiple requests to have some hard inquiries removed off of my report. I have previously submitted letters to cfpb that show where the   XXXX   XXXX   submitted the request. They submitted the request again on  XXXX   XXXX ,  2017  and spoke with equifax business at  XXXX  option  XXXX . They were given case number  XXXX  as proof that the inquiry 's were removed but they 're still on my personal credit report. Equifax is a horrible company who gives consumers the run around. I was told to send a copy of the letter from   XXXX   XXXX   and they would remove the inquiry in which they have not done.","date_sent_to_company":"2017-06-22T11:48:23.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"372XX","tags":null,"has_narrative":true,"complaint_id":"2541761","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-06-07T23:05:30.000Z","state":"TN","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I have had a <em>problem</em> with <em>equifax</em> since  XXXX  of  2017 .   XXXX   XXXX   has submitted multiple requests to have some hard inquiries removed off of my report. I have <em>previously</em> submitted letters to cfpb that show where the   XXXX   XXXX   submitted the request. They submitted the request again on  XXXX   XXXX ,  2017  and spoke with <em>equifax</em> business at  XXXX  option  XXXX ."],"issue":["<em>Problem</em> with a credit reporting company's investigation into an existing <em>problem</em>"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[15.0664425,"2541761"]},{"_index":"complaint-public-v1","_id":"2503785","_score":15.059058,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have had a problem with equifax since  XXXX  of  2017 .   XXXX   XXXX   has submitted multiple requests to have some hard inquiries removed off of my report. I have previously submitted letters to cfpb that show where the comenity bank submitted the request. They submitted the request again on  XXXX   XXXX ,  2017  and spoke with equifax business at  XXXX  option  XXXX . They were given case number  XXXX  as proof that the inquiry 's were removed but they 're still on my personal credit report. Equifax is a horrible company who gives consumers the run around. I was told to send a copy of the letter from  XXXX    XXXX   and they would remove the inquiry in which they have not done.","date_sent_to_company":"2017-06-07T23:05:28.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"372XX","tags":null,"has_narrative":true,"complaint_id":"2503785","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-06-07T22:44:02.000Z","state":"TN","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I have had a <em>problem</em> with <em>equifax</em> since  XXXX  of  2017 .   XXXX   XXXX   has submitted multiple requests to have some hard inquiries removed off of my report. I have <em>previously</em> submitted letters to cfpb that show where the comenity bank submitted the request. They submitted the request again on  XXXX   XXXX ,  2017  and spoke with <em>equifax</em> business at  XXXX  option  XXXX ."],"issue":["<em>Problem</em> with a credit reporting company's investigation into an existing <em>problem</em>"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[15.059058,"2503785"]},{"_index":"complaint-public-v1","_id":"4084208","_score":14.955414,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I am unable to login to the Equifax website to access my account. I called Equifax multiple times ( see below ) and was told that an investigation would happen but nothing ever happened and I am not able to access the online Equifax portal. I called Equifax ( XXXX ) on XX/XX/XXXX around XXXX PST and spoke with \" XXXX '', call lasted about 20 minutes. I called again shortly after around XXXX PST after the previous attempt to fix the problem did not work and was given an escalations case # of XXXX. This call lasted about 40 minutes. I am still unable to login to my Credit report Account with the error message \" Please call customer service '' I received an email from Equifax on XX/XX/XXXX ( see attachment ) stating that the issue had been resolved. However, the problem persists ( see website screenshot attachment ). \n\nThis is my 3rd complaint, Equifiax does not address the matter but merely responds with a generic response that does not address the issue.","date_sent_to_company":"2021-01-21T09:10:52.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"627XX","tags":null,"has_narrative":true,"complaint_id":"4084208","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2021-01-21T09:01:12.000Z","state":"IL","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I am unable to login to the <em>Equifax</em> website to access my account. I called <em>Equifax</em> multiple times ( see below ) and was <em>told</em> that an investigation would happen but nothing ever happened and I am not able to access the online <em>Equifax</em> portal. I called <em>Equifax</em> ( XXXX ) on XX/XX/XXXX around XXXX PST and spoke with \" XXXX '', call lasted about 20 minutes."],"issue":["<em>Problem</em> with a credit reporting company's investigation into an existing <em>problem</em>"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[14.955414,"4084208"]},{"_index":"complaint-public-v1","_id":"3191014","_score":14.733429,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XXXX-19 I attempted to retrieve my credit report from Equifax. Although I provided the necessary information, the system on the Equifax side sent back a message saying something regarding not being able to process online. On XXXX-19 I tried again and received the same message although all of my information was correct. After trying at least 3 more times and receiving the same message, I called Equifax and spoke with a representative who was first of all hard to understand and was absolutely no help. I asked for a supervisor and after a while a lady who was also difficult to understand came to the phone by the name of XXXX. I told her the situation and once again provided my information. My information was correct, however, the supervisor told me as well as the online system showing ... could not process online. \nI told her that I received my credit reports from both XXXX and XXXX with the exact same information. All the lady told me was that I needed to request by mail and provide certain identifications before they could proceed. I am VERY angry at Equifax and found them to be extremely difficult and uncaring. Every time I mentioned the situation she would only ask me the same questions over and over again and exactly as she did in previous statements to me. \nI eventually hung up the phone as this lady/company seemed not to care about consumers. \nI need my credit report immediately as I believe that information on that credit report from Equifax is the reason I was turned down for a loan. There is nothing showing negatively on XXXX or XXXX. However, I believe the problem to be with Equifax although I do not believe that there should be anything negative on that report as there were no negatives on the other two. \nThis situation is causing problems for me as I need a loan to proceed with my living situations. They claim that my information does not match the information they have on file ... however, I know my own personal information and what I provided is correct. The misinformation has to be on the Equifax side.","date_sent_to_company":"2019-03-26T04:37:18.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"92647","tags":null,"has_narrative":true,"complaint_id":"3191014","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2019-03-26T04:11:57.000Z","state":"CA","company_public_response":null,"sub_issue":"Problem getting your free annual credit report"},"highlight":{"complaint_what_happened":["However, I believe the <em>problem</em> to be with <em>Equifax</em> although I do not believe that there should be anything negative on that report as there were no negatives on the other two. \nThis situation is causing <em>problems</em> for me as I need a loan to proceed with my living situations. They claim that my information does not match the information they have on file ... however, I know my own personal information and what I provided is correct. The misinformation has to be on the <em>Equifax</em> side."],"company":["<em>EQUIFAX</em>, INC."],"sub_issue":["<em>Problem</em> getting your free annual credit report"]},"sort":[14.733429,"3191014"]},{"_index":"complaint-public-v1","_id":"4044045","_score":14.614765,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I am unable to login to the Equifax website so that I can dispute several inaccurate pieces of information on my report. I called Equifax multiple times ( see below ) and was told that an investigation would happen but nothing ever happened and the incorrect information remains on my credit report and I am not able to access the online Equifax portal. \n\nI called Equifax XXXX XXXX XXXX on XX/XX/2020 around XXXX XXXX and spoke with \" XXXX '', call lasted about 20 minutes. I called again shortly after around XXXX PST after the previous attempt to fix the problem did not work and was given an escalations case # of XXXX. This call lasted about 40 minutes. \n\nI am still unable to login to my Credit report Account with the error message \" Please call customer service ''","date_sent_to_company":"2021-01-02T06:44:51.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"627XX","tags":null,"has_narrative":true,"complaint_id":"4044045","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2021-01-02T06:32:56.000Z","state":"IL","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I called again shortly after around XXXX PST after the <em>previous</em> attempt to fix the <em>problem</em> did not work and was given an escalations case # of XXXX. This call lasted about 40 minutes. \n\nI am still unable to login to my Credit report Account with the error message \" Please call customer service ''"],"issue":["<em>Problem</em> with a credit reporting company's investigation into an existing <em>problem</em>"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[14.614765,"4044045"]},{"_index":"complaint-public-v1","_id":"4051980","_score":14.562875,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I am unable to login to the Equifax website so that I can dispute several inaccurate pieces of information on my report. I called Equifax multiple times ( see below ) and was told that an investigation would happen but nothing ever happened and the incorrect information remains on my credit report and I am not able to access the online Equifax portal. I called Equifax ( XXXX ) on XX/XX/2020 around XXXX XXXX and spoke with \" XXXX '', call lasted about XXXX minutes. I called again shortly after around XXXX XXXX after the previous attempt to fix the problem did not work and was given an escalations case # of XXXX. This call lasted about XXXX minutes. I am still unable to login to my Credit report Account with the error message \" Please call customer service ''","date_sent_to_company":"2021-01-06T19:54:18.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"627XX","tags":null,"has_narrative":true,"complaint_id":"4051980","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2021-01-06T19:50:43.000Z","state":"IL","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I called again shortly after around XXXX XXXX after the <em>previous</em> attempt to fix the <em>problem</em> did not work and was given an escalations case # of XXXX. This call lasted about XXXX minutes. I am still unable to login to my Credit report Account with the error message \" Please call customer service ''"],"issue":["<em>Problem</em> with a credit reporting company's investigation into an existing <em>problem</em>"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[14.562875,"4051980"]},{"_index":"complaint-public-v1","_id":"5387788","_score":14.514835,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I was told from a company that my credit was froze I did not freeze my credit so I started to look into this matter. I signed into XXXX XXXX and XXXX and I had no credit freeze so I decided to look into equifax. I tried to log into my equixfax account but could not remember the password so like any normal person I called and told the equifax agent I need to get access to my account & also to ask if I had a credit freeze on my account. The agent asked me security questions and then told me I did have a freeze and I asked for him to remove it and he said yes. I then asked to help with access to my account since I didn't know my password he tried to reset it but it didn't work. It said my account was locked but did not tell me why it was locked. I called back for two more days straight talking to agents who gave me the spin around and wasted my whole day. I finally talked to one agent who finally asked me during the security verification if I had a previous address on file I said yes. He then told me that agents previous locked my account because when they asked for my address I gave them my current address and not the old address that Was linked to my account! Why would your agents waste my time for hours when they simply could have told me I have the wrong address. So now your untrained agents locked my account because I proved my new address instead of my old one And now you are saying I can't access my account unless I mail you guys a company of my ssn card and ID. How do I know that Is safe? Why can't I get access if I just gave you all my information why do I need to mail it. Because of equifax I have been behind on so many things because company 's and myself can't access my account.I wish I never used equifax. It is the worse credit company EVER! You can literally XXXX \" I can't aces my equifax account '' and see thousands of treads of people having the same problem with you're company .I have no problems accessing my accounts with XXXX  or XXXX XXXX. I want access to my equifax account only to unlock my credit and NEVER use it again. Please tell me how to access to my account.","date_sent_to_company":"2022-03-31T00:07:30.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"63146","tags":null,"has_narrative":true,"complaint_id":"5387788","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2022-03-30T23:43:14.000Z","state":"MO","company_public_response":null,"sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["Because of <em>equifax</em> I have been behind on so many things because company 's and myself can't access my account.I wish I never used <em>equifax</em>. It is the worse credit company EVER! You can literally XXXX \" I can't aces my <em>equifax</em> account '' and see thousands of treads of people having the same <em>problem</em> with you're company .I have no <em>problems</em> accessing my accounts with XXXX  or XXXX XXXX. I want access to my <em>equifax</em> account only to unlock my credit and NEVER use it again."],"company":["<em>EQUIFAX</em>, INC."],"sub_issue":["Other <em>problem</em> getting your report or credit score"]},"sort":[14.514835,"5387788"]},{"_index":"complaint-public-v1","_id":"5402925","_score":14.477875,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"This is now my second complaint in the CFPB regarding Equifax. In my previous complaint I pointed out that Equifax allowed unauthorized inquiries to stay on my credit report. As a consumer I have the right to a credit report that is 100 % accurate. Equifax claimed that the inquiries from XXXX, XXXX XXXX XXXX XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX XXXX XXXX and XXXX  are \" factual ''. I personally have no acknowledgement of these inquires whatsoever. This may belong to a person with a similar name but they are NOT MINE. I called each creditor personally and asked them about the inquiries they told me that \" the will notate the account and submit a movement to have it deleted off my credit report '' however, Equifax is not reflecting that. The problem I have with this is If I, as the consumer, don't know about this inquiry and the creditor also doesn't know how it got there. How then is Equifax claiming that this is factual? They can not! Therefore these inquiries MUST BE DELETED!!","date_sent_to_company":"2022-04-04T05:09:10.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"30274","tags":null,"has_narrative":true,"complaint_id":"5402925","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2022-04-04T04:59:01.000Z","state":"GA","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["I called each creditor personally and asked them about the inquiries they <em>told</em> me that \" the will notate the account and submit a movement to have it deleted off my credit report '' however, <em>Equifax</em> is not reflecting that. The <em>problem</em> I have with this is If I, as the consumer, don't know about this inquiry and the creditor also doesn't know how it got there. How then is <em>Equifax</em> claiming that this is factual? They can not! Therefore these inquiries MUST BE DELETED!!"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[14.477875,"5402925"]},{"_index":"complaint-public-v1","_id":"3625524","_score":14.472781,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Contacted equifax in XX/XX/XXXX regarding not able to access My Equifax account. After multiple attempts to talk to a human, I was told to mail proof of identity which I did in XX/XX/XXXX. After hearing nothing for 4 months I filed a complaint with CFPB. Here is the problem : I go to log into my equifax and it tells me to call an 888 number. after 8 minutes of prompts, then the computer states it will verify my identity by asking questions from my equifax report ( which I just received a copy of due to previous complaint ) and the  questions asked have no correlation to me or my equifax report. A recording comes on and states I need to send my proof of identity in to equifax, which I did on XX/XX/XXXX and still haven't been contacted except for the response to prior complaint, which did not address the original complaint. Can my login be reset so I can access my equifax account?","date_sent_to_company":"2020-04-27T19:23:26.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"347XX","tags":"Servicemember","has_narrative":true,"complaint_id":"3625524","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2020-04-27T19:13:24.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Here is the <em>problem</em> : I go to log into my <em>equifax</em> and it tells me to call an 888 number. after 8 minutes of prompts, then the computer states it will verify my identity by asking questions from my <em>equifax</em> report ( which I just received a copy of due to <em>previous</em> complaint ) and the  questions asked have no correlation to me or my <em>equifax</em> report."],"issue":["<em>Problem</em> with fraud alerts or security freezes"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[14.472781,"3625524"]},{"_index":"complaint-public-v1","_id":"4543866","_score":14.388916,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"My complaint is with Equifax. I have applied for refinancing my home mortgage with XXXX XXXX XXXX XXXX. They need to have all three credit agency reports to process my application. I had previously requested a credit freeze with all three credit reporting agencies in about XXXX to protect myself from Identity theft and had a problem only with Equifax to lift my freeze. They told me that they could not lift my freeze without my answering the security question of : \" When did you a apply for your credit bureau freeze? '' I believe it was in XXXX, when I was advised by XXXX to protect myself from Identiy Theft. Equifax asked me what month. I had told them on Monday, XX/XX/XXXX that I thought it was XXXX, when that was not the right answer, I said it could have been XXXX. That was not the right answer, so today I said XXXX. When that was not the right answer, I said that I will file a complaint with the federal agency which regulates them. Then the lady very nicely told me that I would not have this problem if I applied online to lift my security freeze. I was very happy to know this and I thanked her. When I went online to myequifax.com today, I was asked for my father 's middle name. My father 's middle name is XXXX, but I was told online that was not the correct answer. I am XXXX years old, and I have known that my father 's middle name is XXXX since I started kindergarten. How does Equifax know that my father 's middle name is not XXXX? I have had only one father my whole life! It should not be impossible to have my Security freeze lifted.","date_sent_to_company":"2021-07-14T15:59:20.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"009XX","tags":"Older American","has_narrative":true,"complaint_id":"4543866","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2021-07-14T15:05:49.000Z","state":"PR","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["My complaint is with <em>Equifax</em>. I have applied for refinancing my home mortgage with XXXX XXXX XXXX XXXX. They need to have all three credit agency reports to process my application. I had <em>previously</em> requested a credit freeze with all three credit reporting agencies in about XXXX to protect myself from Identity theft and had a <em>problem</em> only with <em>Equifax</em> to lift my freeze."],"issue":["<em>Problem</em> with fraud alerts or security freezes"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[14.388916,"4543866"]},{"_index":"complaint-public-v1","_id":"2927085","_score":14.360043,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Equifax must be shut down immediately. This disgusting excuse for a company is ruining the credit of good people. I was recently informed when I applied for a loan that I did not have any \" real estate '' accounts on my credit with Equifax. I found this strange since I have a paid off mortgage with XXXX XXXX. I go on XXXX XXXX and pull my report and find that the mortgage is not classified as a real estate mortgage, rather just a regular loan. Of course, it's correct with XXXX. Equifax can't be bothered with correct information or the safety of consumer information. So I call in to Equifax and ask to speak with Consumer Affairs since I have had numerous problems with Equifax previously and this is who they told me to contact going forward. The person who took the call could barely speak or understand English and refused several times to transfer me. I told him that I would file a CFPB complaint stating that he refused to help me and he said that was fine. This is the type of company they are, absolutely no regard for the law. company. They hire people who can't perform even the most basic functions of their jobs, they ruin the credit of good people, and they get away with it.","date_sent_to_company":"2018-06-05T17:44:23.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"10036","tags":null,"has_narrative":true,"complaint_id":"2927085","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2018-06-05T17:34:34.000Z","state":"NY","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["<em>Equifax</em> can't be bothered with correct information or the safety of consumer information. So I call in to <em>Equifax</em> and ask to speak with Consumer Affairs since I have had numerous <em>problems</em> with <em>Equifax</em> <em>previously</em> and this is who they <em>told</em> me to contact going forward. The person who took the call could barely speak or understand English and refused several times to transfer me. I <em>told</em> him that I would file a CFPB complaint stating that he refused to help me and he said that was fine."],"company":["<em>EQUIFAX</em>, INC."]},"sort":[14.360043,"2927085"]},{"_index":"complaint-public-v1","_id":"2995261","_score":14.359367,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have been contacting Equifax for the last three months to remove four collections that are not mine They continue to cause me problems XXXX and XXXX have fixed and also Equifax had put a fraud alert without my consent I am also unable to file disputes or pull my credit online because the questions they ask to verify me is inaccurate and not real They dont care and they continue to sabotage my credit and reputation Here is the following collections that are not valid along with not mine and fraud XXXX XXXX {$45.00} and {$35.00} I have told them this was taken care of back in XXXX they continue to report this as real along with an unauthorized charges from XXXX XXXX XXXX for {$620.00} and I was not in or living in virginia and I had submitted proof along with the fact that if they were actually doing a real investigation would see this by my addresses on my credit history as proof too. Now I have a new charge from XXXX XXXX XXXX for {$690.00} as someone used my identity and the police told me to notify the credit bureau and Equifax does not fix this along with a collection to XXXX XXXX XXXX for an inaccurate collection as I have had Medicare and Medicaid insurance for 9 years I was not even living in virginia or there the time of change along with XXXX XXXX I had lived at that address previously 9 years ago and do not know who is the company Also the XXXX XXXX   charges were in XXXX and a collection company illegally opened up credit collections on me when these were paid and also by law should not be reporting the collection company decided to add in a new name Equifax gives me so much problems and makes my life very complicated and do not fix the issues Equifax had also told me last year I was included in their data breach and they have not dont their job to make things accurate and fair for me","date_sent_to_company":"2018-08-18T19:49:38.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"34293","tags":null,"has_narrative":true,"complaint_id":"2995261","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2018-08-18T19:27:51.000Z","state":"FL","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["XXXX and a collection company illegally opened up credit collections on me when these were paid and also by law should not be reporting the collection company decided to add in a new name <em>Equifax</em> gives me so much <em>problems</em> and makes my life very complicated and do not fix the issues <em>Equifax</em> had also <em>told</em> me last year I was included in their data breach and they have not dont their job to make things accurate and fair for me"],"issue":["<em>Problem</em> with a credit reporting company's investigation into an existing <em>problem</em>"],"company":["<em>EQUIFAX</em>, INC."]},"sort":[14.359367,"2995261"]},{"_index":"complaint-public-v1","_id":"2729583","_score":14.353093,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX/XXXX/XXXX Called Equifax, spoke to gentleman named XXXX, told him \" current address '' of XXXX XXXX XXXX .... is the ONLY correct address for me for the last XXXX years. He told me he processed the removal of the 5 previous addresses that were listed for me and gave me a confirmation number. \nToday is XXXX/XXXX/XXXX and I am still getting notices from them XXXX several repeated mailings ) that they still reference the invalid previous residences as my prior current addresses. \nAgain, the only valid address for me since XXXX, is XXXX XXXX XXXX ... ... \nI am so ... .. frustrated with them as I have filed other disputes with them as well as a prior filing with your agency for problems with getting things straight with them. \nRight now, my credit report with them looks okay except for those invalid/incorrect addresses.","date_sent_to_company":"2017-11-15T15:51:54.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"076XX","tags":"Older American","has_narrative":true,"complaint_id":"2729583","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2017-11-15T15:40:07.000Z","state":"NJ","company_public_response":null,"sub_issue":"Personal information incorrect"},"highlight":{"complaint_what_happened":["XXXX/XXXX/XXXX Called <em>Equifax</em>, spoke to gentleman named XXXX, <em>told</em> him \" current address '' of XXXX XXXX XXXX .... is the ONLY correct address for me for the last XXXX years. He <em>told</em> me he processed the removal of the 5 <em>previous</em> addresses that were listed for me and gave me a confirmation number. \nToday is XXXX/XXXX/XXXX and I am still getting notices from them XXXX several repeated mailings ) that they still reference the invalid <em>previous</em> residences as my prior current addresses."],"company":["<em>EQUIFAX</em>, INC."]},"sort":[14.353093,"2729583"]},{"_index":"complaint-public-v1","_id":"4031768","_score":14.259048,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX  HAS TOLD ME THAT THEY WERE GON NA REMOVE THE FRAUD INQUIRES ON MY CREDIT REPORT ABOUT 6 MONTHS THROUGH PREVIOUS COMPLAINTS AND I TOLD THEM I DONT WANT A FRAUD ALERT ON MY FILE DUE TO PROBLEMS IVE HAD IN THE PAST AND I CANT EVEN CONTROL THE LOCK AND ALERT FEATURE MY CREDIT MONITORING HAVE. WHY IS THAT. I HAVE OVER 100 INQUIRES ON MY MY XXXX  CREDIT REPORT DUE TO NOT BEING ABLE TO LOCK MY REPORT ON THE APP. I CAN WITH XXXX  AND EQUIFAX. THAT IS WHY I DONT HAVE MANY INQUIRES WITH THEM BECAUSE OF THAT FEATURE AND I CANT EVEN GET MY ANNUAL FREE XXXX  REPORT FROM THEM.","date_sent_to_company":"2020-12-25T05:28:59.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"80219","tags":null,"has_narrative":true,"complaint_id":"4031768","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2020-12-25T05:28:56.000Z","state":"CO","company_public_response":null,"sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["XXXX  HAS <em>TOLD</em> ME THAT THEY WERE GON NA REMOVE THE FRAUD INQUIRES ON MY CREDIT REPORT ABOUT 6 MONTHS THROUGH <em>PREVIOUS</em> COMPLAINTS AND I <em>TOLD</em> THEM I DONT WANT A FRAUD ALERT ON MY FILE DUE TO <em>PROBLEMS</em> IVE HAD IN THE PAST AND I CANT EVEN CONTROL THE LOCK AND ALERT FEATURE MY CREDIT MONITORING HAVE. WHY IS THAT. I HAVE OVER 100 INQUIRES ON MY MY XXXX  CREDIT REPORT DUE TO NOT BEING ABLE TO LOCK MY REPORT ON THE APP. I CAN WITH XXXX  AND <em>EQUIFAX</em>."],"company":["<em>EQUIFAX</em>, INC."]},"sort":[14.259048,"4031768"]},{"_index":"complaint-public-v1","_id":"3973544","_score":14.142406,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XX/XX/2020 / XX/XX/2020 Contacted Equifax to have credit repot unlocked. Calling the company XXXX number I spoke to an agent that has limited grasp of the english language. The agent asked written questions and after 20 minutes said he was unable to unlock my account. He said that a letter and answer sheet with documentation be sent to Equifax. A letter was sent via Fax to Equifax per his instructions on the XXXX XXXX, 2020. On XXXX XXXX, 2020 I received a letter form Equifax stating that the information sent was not sufficient to verify my identity. Calling Equifax XXXX number to inquire what other documentation would be required took me thru the same routing and questions that were asked in my previous conversation only to be told to send a letter to Equifax with the same instruction as before. When asked if I could get a number to contact someone in the USA he said they could not provide me with a number. No email address are provided for Equifax so contacting someone to resolve the problem makes it impossible. XXXX XXXX, 2020, another letter has been sent to Equifax requesting my account be unlocked.","date_sent_to_company":"2020-12-08T16:28:18.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"98335","tags":"Servicemember","has_narrative":true,"complaint_id":"3973544","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2020-11-24T21:49:19.000Z","state":"WA","company_public_response":null,"sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["No email address are provided for <em>Equifax</em> so contacting someone to resolve the <em>problem</em> makes it impossible. XXXX XXXX, 2020, another letter has been sent to <em>Equifax</em> requesting my account be unlocked."],"company":["<em>EQUIFAX</em>, INC."],"sub_issue":["Other <em>problem</em> getting your report or credit score"]},"sort":[14.142406,"3973544"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":175,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":175}]}},"product":{"doc_count":175,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting, credit repair services, or other personal consumer reports","doc_count":113,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":111},{"key":"Other personal consumer report","doc_count":2}]}},{"key":"Credit reporting or other personal consumer reports","doc_count":48,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":46},{"key":"Other personal consumer report","doc_count":2}]}},{"key":"Credit reporting","doc_count":10,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Mortgage","doc_count":2,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Home equity loan or line of credit (HELOC)","doc_count":1},{"key":"USDA mortgage","doc_count":1}]}},{"key":"Credit card or prepaid card","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"General-purpose credit card or charge card","doc_count":1}]}},{"key":"Debt collection","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Other debt","doc_count":1}]}}]}},"issue":{"doc_count":175,"issue":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Incorrect information on your report","doc_count":47,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Information belongs to someone else","doc_count":17},{"key":"Personal information incorrect","doc_count":11},{"key":"Account status incorrect","doc_count":8},{"key":"Account information incorrect","doc_count":7},{"key":"Old information reappears or never goes away","doc_count":3},{"key":"Information is incorrect","doc_count":1}]}},{"key":"Unable to get your credit report or credit score","doc_count":38,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Other problem getting your report or credit score","doc_count":27},{"key":"Problem getting your free annual credit report","doc_count":11}]}},{"key":"Problem with a credit reporting company's investigation into an existing problem","doc_count":30,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Their investigation did not fix an error on your report","doc_count":22},{"key":"Difficulty submitting a dispute or getting information about a dispute over the phone","doc_count":7},{"key":"Investigation took more than 30 days","doc_count":1}]}},{"key":"Problem with a company's investigation into an existing problem","doc_count":23,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Their investigation did not fix an error on your report","doc_count":22},{"key":"Problem with personal statement of dispute","doc_count":1}]}},{"key":"Problem with fraud alerts or security freezes","doc_count":13,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Improper use of your report","doc_count":6,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit inquiries on your report that you don't recognize","doc_count":3},{"key":"Reporting company used your report improperly","doc_count":3}]}},{"key":"Incorrect information on credit report","doc_count":4,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Account status","doc_count":2},{"key":"Personal information","doc_count":1},{"key":"Reinserted previously deleted info","doc_count":1}]}},{"key":"Problem with a company's investigation into an existing issue","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Their investigation did not fix an error on your report","doc_count":3}]}},{"key":"Unable to get credit report/credit score","doc_count":3,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem getting my free annual report","doc_count":2},{"key":"Problem getting report or credit score","doc_count":1}]}},{"key":"Credit monitoring or identity protection","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Billing dispute","doc_count":1},{"key":"Problem with fraud alerts","doc_count":1}]}},{"key":"Applying for a mortgage or refinancing an existing mortgage","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Credit monitoring or identity theft protection services","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem canceling credit monitoring or identify theft protection service","doc_count":1}]}},{"key":"Credit reporting company's investigation","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem with statement of dispute","doc_count":1}]}},{"key":"Struggling to pay mortgage","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure","doc_count":1}]}},{"key":"Trouble using your card","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Can't use card to make purchases","doc_count":1}]}},{"key":"Written notification about debt","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Notification didn't disclose it was an attempt to collect a debt","doc_count":1}]}}]}},"timely":{"doc_count":175,"timely":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Yes","doc_count":174},{"key":"No","doc_count":1}]}},"company_response":{"doc_count":175,"company_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Closed with explanation","doc_count":150},{"key":"Closed with non-monetary relief","doc_count":25}]}},"submitted_via":{"doc_count":175,"submitted_via":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Web","doc_count":175}]}},"company":{"doc_count":175,"company":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"EQUIFAX, INC.","doc_count":150},{"key":"Experian Information Solutions Inc.","doc_count":8},{"key":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","doc_count":7},{"key":"REGIONS FINANCIAL CORPORATION","doc_count":2},{"key":"AMERICAN EXPRESS COMPANY","doc_count":1},{"key":"CAPITAL ONE FINANCIAL CORPORATION","doc_count":1},{"key":"Consumer Portfolio Services, Inc.","doc_count":1},{"key":"GOLDMAN SACHS BANK USA","doc_count":1},{"key":"JPMORGAN CHASE & CO.","doc_count":1},{"key":"PENNYMAC LOAN SERVICES, LLC.","doc_count":1},{"key":"PLANET HOME LENDING, LLC","doc_count":1},{"key":"UNITED SERVICES AUTOMOBILE ASSOCIATION","doc_count":1}]}},"state":{"doc_count":175,"state":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"TX","doc_count":19},{"key":"CA","doc_count":18},{"key":"GA","doc_count":15},{"key":"FL","doc_count":14},{"key":"IL","doc_count":12},{"key":"NJ","doc_count":9},{"key":"PA","doc_count":9},{"key":"NY","doc_count":7},{"key":"MO","doc_count":6},{"key":"TN","doc_count":6},{"key":"AZ","doc_count":5},{"key":"NV","doc_count":5},{"key":"CO","doc_count":4},{"key":"MD","doc_count":4},{"key":"SC","doc_count":4},{"key":"VA","doc_count":4},{"key":"IN","doc_count":3},{"key":"MN","doc_count":3},{"key":"NC","doc_count":3},{"key":"OR","doc_count":3},{"key":"CT","doc_count":2},{"key":"ID","doc_count":2},{"key":"LA","doc_count":2},{"key":"OH","doc_count":2},{"key":"WA","doc_count":2},{"key":"AR","doc_count":1},{"key":"DC","doc_count":1},{"key":"ME","doc_count":1},{"key":"MI","doc_count":1},{"key":"MS","doc_count":1},{"key":"OK","doc_count":1},{"key":"PR","doc_count":1},{"key":"RI","doc_count":1},{"key":"UT","doc_count":1},{"key":"VT","doc_count":1},{"key":"WI","doc_count":1}]}},"company_public_response":{"doc_count":175,"company_public_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","doc_count":16},{"key":"Company believes complaint is the result of an isolated error","doc_count":1},{"key":"Company chooses not to provide a public response","doc_count":1}]}},"tags":{"doc_count":175,"tags":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Servicemember","doc_count":29},{"key":"Older American","doc_count":17},{"key":"Older American, Servicemember","doc_count":6}]}}},"_meta":{"license":"CC0","last_updated":"2026-07-14T12:00:00-05:00","last_indexed":"2026-07-14T12:00:00-05:00","total_record_count":16441818,"is_data_stale":false,"has_data_issue":false,"break_points":{"2":[14.142406,"3973544"],"3":[12.4424,"10621486"],"4":[11.432044,"3148081"],"5":[10.491553,"2495081"],"6":[9.453161,"3899014"],"7":[7.7195067,"16960683"]}}}