{"took":207,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":644,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"3946227","_score":17.903343,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I noticed an unauthorized amount of {$400.00} withdrawn from my account on XX/XX/2020 and reported it to Bank of America. I was told by their representative that I would receive a temporary credit and the investigation would take 10 days. I never received the temporary credit. I did not authorize this XXXX transfer. I am getting two stories, one representative said it was done on my computer and the other one said it was done on my cellphone. Today, XX/XX/2020 I was told by a representative in the Fraud Department that I am being penalized and fully responsible for the {$400.00} transaction because Bank of America said it came from my device. It was clear on day one that the transaction came from my device. The representative told me I was hacked and helped me to change my passcode while on the phone with me as I reported the fraud on my account to Bank of America. Bank of America knows that my account was hacked and simply will not take responsibility. They told me that I was on my own basically. They did not offer any resolutions to me. I am devastated and have been banking with them for over 25 years. I should not be responsible for this unauthorized transaction ( electronic transfer ) as they say I am a loyal customer, but are not offering me any type of resolution. Unfortunately, I have nothing to send since Bank of America removed the recipient from my account. Why did they remove the recipient? They removed the person because they know that fraud had taken place. I do not underI noticed an unauthorized amount of {$400.00} from my account on XX/XX/2020 and reported it to Bank of America. I was told by their representative that I would receive a temporary credit and the investigation would take 10 days. I never received the temporary credit. I did not authorize this XXXX transfer. I am getting two stories, one representative said it was done on my computer and the other one said it was done on my cellphone. Today, XX/XX/2020 I was told by a representative in the Fraud Department that I am being penalized and fully responsible for the {$400.00} transaction because Bank of America said it came from my device. It was clear on day one that the transaction came from my device. The representative told me I was hacked and helped me to change my passcode while on the phone with me as I reported the fraud to my account to Bank of America. Bank of America knows that my account was hacked and simply will not take responsibility. They told me that I was on my own basically. Did not offer any resolutions for me. I am devastated and have been banking with them for over 25 years. I should not be responsible for this unauthorized transaction ( electronic transfer ) as they say I am a loyal customer, but are not offering me any type of resolution. Unfortunately, I have nothing to send since Bank of America removed the recipient from my account. Why did they remove the recipient? They removed the person because they know that fraud had taken place and know they do not want to take responsibility for it. If a Financial Banking Institution knows that fraudulent unauthorized transaction took place on my Bank of America account, why did they decide to leave me on my own without any resolution without any recourse.","date_sent_to_company":"2020-11-10T17:37:00.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"90008","tags":"Servicemember","has_narrative":true,"complaint_id":"3946227","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2020-11-10T16:26:54.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["They removed the <em>person</em> <em>because</em> they <em>know</em> that fraud had taken place and <em>know</em> they do not want to take responsibility for it. If a Financial Banking Institution <em>knows</em> that fraudulent <em>unauthorized</em> <em>transaction</em> took place on my Bank of America account, why did they decide to leave me on my own without any resolution without any recourse."],"issue":["Other <em>transaction</em> problem"]},"sort":[17.903343,"3946227"]},{"_index":"complaint-public-v1","_id":"15210179","_score":17.034672,"_source":{"product":"Checking or savings account","complaint_what_happened":"I opened a claim with Wells Frago for {$4300.00} on XX/XX/year> worth of unauthorized transactions. The Wells Fargo employee added to the claim description that \" customer was unsure of the transaction. '' I called back and told them to update the claim because i called and said it was unauthorized there was no point on the call where i said i don't remember. I told the teller 2 things : 1. this i an unauthorized transaction 2. I'm the only one that uses this card and is authorized to use the card I also asked if i should open a police report and the person said it would not help with the claim. They later denied my claim saying i had other transaction on the same day. I explained to them that the methods of use was different the other transactions used a third party website that had my card details saved digitally ex ( XXXX, XXXX, XXXX ) and so i could use the card virtually. \n\nThe unauthorized transactions on the other hand, the method in the app said card insert which means the bad actor would've had my card to make the transaction. Once i explained this on another follow-up call, they asked me to send any information that would support this. I sent them a police report i filed along with evidence from my flight itinerary that i was not in Georgia at the time of the transaction so therefore someone unauthorized used my physical card. \n\nIn fact i had reported my card stolen XXXX weeks before this transaction occurred however i asked for the same numbers and that's why they were still able to process the unauthorized transactions. \n\nThey let me know that since the bad actor knew my pin they don't have enough information to say it was not authorized but they'll review what i sent. I told them that it was impossible for them to know my pin and i honestly think that was just a lie to get me off the phone. And if a bad actor used my card and knew my pin it still was an unauthorized transaction, which was fraudulently acquired and used. \n\nI will not stop until i get back my money and am prepared to take the bank to small claims court because little to no investigation was done for this claim and they just don't want to give me my money back although falsely advertising on their website that there is XXXX liability if you report unauthorized transactions immediately.","date_sent_to_company":"2025-08-11T18:40:46.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"30305","tags":null,"has_narrative":true,"complaint_id":"15210179","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2025-08-11T18:18:25.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["I opened a claim with Wells Frago for {$4300.00} on XX/XX/year> worth of <em>unauthorized</em> transactions. The Wells Fargo employee added to the claim description that \" customer was unsure of the <em>transaction</em>. '' I called back and told them to update the claim <em>because</em> i called and said it was <em>unauthorized</em> there was no point on the call where i said i don't remember. I told the teller 2 things : 1. this i an <em>unauthorized</em> <em>transaction</em> 2."]},"sort":[17.034672,"15210179"]},{"_index":"complaint-public-v1","_id":"3635026","_score":16.975168,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/XXXX at XXXX CST I received an email from Google Pay that I transferred {$750.00} to another person. I did not initiate this transaction and immediately reported the transaction as fraud using the link in the email. I received the dispute request confirmation email from Google Pay at XXXX, 16 minutes after I was originally notified about the transaction. \n\n\nOn XX/XX/XXXX, XXXX CST a rep with Google Pay support replied back to my support ticket saying \" no fraudulent activity '' was found on my account. I attempted to get them to escalate the case because I didn't make the transaction, don't know who it went to and am shocked that with a fraud report 16 minutes after the transaction that they could do nothing to stop it. \n\nOver the next few days I continued emailing with Google Pay support, but they refused to give any more details on the case. \n\n\nFollowing their own EFT Error Resolution Policy they state that if I reported the unauthorized use within 2 days the most I can lose is {$50.00}. However Google Pay support says that policy may not apply but will not give me a reason.\n\nI have stated in my communications with Google Pay support that I believe the transaction is fraudulent, that I believe I know how the unauthorized use of my account happened, but they refused to review the case further or provide any details to why.","date_sent_to_company":"2020-05-03T18:16:58.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"60467","tags":null,"has_narrative":true,"complaint_id":"3635026","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Google Compare Credit Cards Inc.","date_received":"2020-05-03T17:58:16.000Z","state":"IL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I attempted to get them to escalate the case <em>because</em> I didn't make the <em>transaction</em>, don't <em>know</em> who it went to and am shocked that with a fraud <em>report</em> 16 minutes after the <em>transaction</em> that they could do nothing to stop it. \n\nOver the next few days I continued emailing with Google Pay support, but they refused to give any more details on the case. \n\n\nFollowing their own EFT Error Resolution Policy they state that if I <em>reported</em> the <em>unauthorized</em> use within 2 days the most I can lose is {$50.00}."],"issue":["<em>Unauthorized</em> transactions or other <em>transaction</em> problem"]},"sort":[16.975168,"3635026"]},{"_index":"complaint-public-v1","_id":"18420997","_score":16.859144,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I got paid on XX/XX/year> I received alert that I paid XXXX to this person which I never did I realized someone used my phone and hacked it to send money because my old phone was stolen so I had to purchase a new phone I got a police I screenshot it all the information for Chime and I sent it in numerous of times and they keep denying it saying that it wasnt unauthorized and I keep telling them I do not know this person named XXXX XXXX. I do not know I sent them all the contacts thats in my in my phone. I sent them every transaction that I made during Chime and to show them that I dont notice this person at this point I do not know what to do. I am a single mother, and I was unable to buy my kids anything from school for XXXX and because chime is not willing to give me my money back and I have provided a police report. I even win as far as reporting this to the cyber security department and chime steel is not trying to help me please. I need someone to help.","date_sent_to_company":"2026-01-02T15:48:39.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"322XX","tags":null,"has_narrative":true,"complaint_id":"18420997","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Chime Financial Inc","date_received":"2026-01-02T15:33:01.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I do not <em>know</em> I sent them all the contacts thats in my in my phone. I sent them every <em>transaction</em> that I made during Chime and to show them that I dont notice this <em>person</em> at this point I do not <em>know</em> what to do. I am a single mother, and I was unable to buy my kids anything from school for XXXX and <em>because</em> chime is not willing to give me my money back and I have provided a police <em>report</em>."],"issue":["<em>Unauthorized</em> transactions or other <em>transaction</em> problem"]},"sort":[16.859144,"18420997"]},{"_index":"complaint-public-v1","_id":"9508404","_score":16.360577,"_source":{"product":"Checking or savings account","complaint_what_happened":"I used the XXXX plug in on the capital one app to purchase a car on XX/XX/2024 for XXXX dollars. Never received the car. Disputed it with capital one, they denied it citing XXXX terms and services. Told me to contact zelle for more details. I did. XXXX couldnt even access the transaction because it was through my financial institute not directly through them. Said they dont have access to my banking info. Told me because I paid for an item I never received, my bank would have some kind of purchase protection and to call my financial institution back and dispute it as item never received. I did. Claim was denied again. I reopened it after filling a police report. After being advised this was an unauthorized transaction since the person I was doing business with IS NOT the person the money was sent to. I do not know, nor have ever spoken to XXXX XXXX ( the recipient ). I was doing business with a man named XXXX XXXX. Provided details of report including detectives name and number. Claim still denied still citing zelle. I just got off the phone with XXXX and they just told me the same thing again contact capital one and the transaction was not directly through their app","date_sent_to_company":"2024-07-14T16:24:11.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"483XX","tags":null,"has_narrative":true,"complaint_id":"9508404","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2024-07-14T15:43:40.000Z","state":"MI","company_public_response":null,"sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["After being advised this was an <em>unauthorized</em> <em>transaction</em> since the <em>person</em> I was doing business with IS NOT the <em>person</em> the money was sent to. I do not <em>know</em>, nor have ever spoken to XXXX XXXX ( the recipient ). I was doing business with a man named XXXX XXXX. Provided details of <em>report</em> including detectives name and number. Claim still denied still citing zelle."]},"sort":[16.360577,"9508404"]},{"_index":"complaint-public-v1","_id":"4276076","_score":16.31432,"_source":{"product":"Checking or savings account","complaint_what_happened":"On my US Bank account on XX/XX/XXXX There were 3 unauthorized transactions. withdrawals of {$500.00}, {$1000.00} and {$1000.00}. That is a total of {$2500.00}. \n\nI called US Bank on XX/XX/XXXX to report the fraud. They said it would take 5 business days to put the money back. I called back on XX/XX/XXXX, they said it will be done that day. On XX/XX/XXXX I called again to inquire why it was not there. They just said that the person I talked to was mistaken and that it would take 10 business days.\n\n10 business days came and went and the money was not returned. Today the 11th business day I called ( XX/XX/XXXX ) and they told me that they determined that it was an authorized transaction. I asked how did they know what an authorized or unauthorized transaction was? I was told that he didn't know because he didn't do the investigation and I have no other recourse other than to submit an appeal after I received the denial letter. The letter will be another 10 business days. In the meantime I have bills to pay. \n\nWhat is my recourse?","date_sent_to_company":"2021-04-06T20:48:02.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"89121","tags":null,"has_narrative":true,"complaint_id":"4276076","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2021-04-06T20:15:49.000Z","state":"NV","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["They just said that the <em>person</em> I talked to was mistaken and that it would take 10 business days.\n\n10 business days came and went and the money was not returned. Today the 11th business day I called ( XX/XX/XXXX ) and they told me that they determined that it was an authorized <em>transaction</em>. I asked how did they <em>know</em> what an authorized or <em>unauthorized</em> <em>transaction</em> was?"],"sub_issue":["<em>Transaction</em> was not authorized"]},"sort":[16.31432,"4276076"]},{"_index":"complaint-public-v1","_id":"6049711","_score":16.245478,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I ( XXXX XXXX, consumer, creditor and natural person ) is enforcing The Truth And Lending Act ( TILA ) because Navy Federal Credit Union ( NFCU, XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX ) unlawful acts. \n15 USC 1602 The term person means a naturalpersonor anorganization. I am a natural person. \nThe term credit means the right granted by a creditor to a debtor to defer payment of debt or to incur debt and defer its payment. \nThe term creditor refers only to a person who both ( XXXX ) regularly extends, whether in connection with loans, sales of property or services, or otherwise, consumer credit which is payable by agreement. \nThe term person means a natural person or an organization. \nBy law I am a creditor and also a natural person, without me your organization wouldnt be able conduct a transaction to extend more credit, like a credit card for example. If I dont come to you ( organization ) and initiate a transaction you wouldnt be able to extend credit. You need my credit to extend credit. And my credit is my right. You do not have the right to discriminate against a creditor by law and pick and choose after a transaction is initiated like the one done on XX/XX/2022. I applied to receive {$99000.00} for a vehicle. You denied me a right I have by law. In the midst of the transaction that took place you committed fraud. I entered the numbers of my credit card into your application and we ( I and NFCU ) initiated a transaction that I didnt receive benefits from. That is unauthorized use The term unauthorized use means a use of a credit card by a person other than the cardholder who does not have actual, implied, or apparent authority for such use and from which the cardholder receives no benefit. \nThe term credit card means any card, plate, coupon book or other credit device existing for the purpose of obtaining money, property, labor, or services on credit. Im sure you know what credit card Im referring to. Also this transaction was a private transaction that had nothing to do with consumer reporting agency. Consumer reporting in voluntary and I did not consent to participate. Therefore you checking a consumer report was a violation. Nothing under adverse action give you the right to deny me my rights. \nI give your organization a chance to make things right by being a lawful abiding organization under ECOA, FDIC, NCUA, and CFPB and grant me my right for an extension of credit that I asked for.","date_sent_to_company":"2022-10-04T12:15:23.000Z","issue":"Getting a loan or lease","sub_product":"Loan","zip_code":"48091","tags":null,"has_narrative":true,"complaint_id":"6049711","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"NAVY FEDERAL CREDIT UNION","date_received":"2022-10-04T12:11:41.000Z","state":"MI","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Fraudulent loan"},"highlight":{"complaint_what_happened":["Im sure you <em>know</em> what credit card Im referring to. Also this <em>transaction</em> was a private <em>transaction</em> that had nothing to do with consumer <em>reporting</em> agency. Consumer <em>reporting</em> in voluntary and I did not consent to participate. Therefore you checking a consumer <em>report</em> was a violation. Nothing under adverse action give you the right to deny me my rights."]},"sort":[16.245478,"6049711"]},{"_index":"complaint-public-v1","_id":"3248233","_score":16.045317,"_source":{"product":"Checking or savings account","complaint_what_happened":"I have a checking account with First Tennessee Bank, and a debit card was provided with the account. Sometime between XX/XX/XXXX and XX/XX/XXXX I lost the debit card, and ten unauthorized transactions were made on the account. The last transaction I conducted on the account was on XX/XX/XXXX. I discovered the debit card missing on XX/XX/XXXX, and called First Tennessee immediately to have the account closed, and to file a claim/case for the unauthorized transactions. I was told a provisional credit for {$890.00} would be applied to my account within five business days. Instead, I received a letter dated XX/XX/XXXX, which stated the information I provided was inconsistent with the transactions I reported as unauthorized. Accordingly, I called First Tennessee 's Fraud Dept. on  XX/XX/XXXX to ascertain in more detail why the case had been denied. An email was sent by the person I spoke with to a senior manager to request the case be reopened, and for me to receive a call. On XX/XX/XXXX, I spoke to a senior manager who requested a police report be filed. The police report was filed with my county sheriff 's office, and the report was submitted to First Tennessee Bank. The deputy made an incident/investigation report, and not a criminal report, because all the transactions occurred in other counties. My sheriff 's office didn't have jurisdiction over the crimes ( fraud transactions ) committed. Nevertheless, I followed up with First Tennessee later in XX/XX/XXXX( don't know the exact date ) to find out what was happening with the case, and was told the case wasn't reopened because when I called the Fraud Dept. on XX/XX/XXXX I stated the debit card was still in my possession, but in fact I said the card wasn't in my possession. In addition to this problem, I was told that I had called the Fraud Dept. to have my account reopened after a transaction was declined at a XXXX XXXX. I didn't call the bank until I discovered my debit card missing on XX/XX/XXXX. Further, the same Fraud Dept. employee told me that my PIN was used for some of the unauthorized transactions, which I refuted because I'm the only person that knows the PIN. Upon speaking with a senior manager a few moments later, I was told that all the unauthorized transactions were indeed credit POS transactions.","date_sent_to_company":"2019-05-20T22:24:52.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"333XX","tags":null,"has_narrative":true,"complaint_id":"3248233","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FIRST HORIZON BANK","date_received":"2019-05-20T20:53:40.000Z","state":"FL","company_public_response":null,"sub_issue":"Banking errors"},"highlight":{"complaint_what_happened":["Further, the same Fraud Dept. employee told me that my PIN was used for some of the <em>unauthorized</em> transactions, which I refuted <em>because</em> I'm the only <em>person</em> that <em>knows</em> the PIN. Upon speaking with a senior manager a few moments later, I was told that all the <em>unauthorized</em> transactions were indeed credit POS transactions."]},"sort":[16.045317,"3248233"]},{"_index":"complaint-public-v1","_id":"11870903","_score":16.031229,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/XXXX I reached out to the Dave XXXX XXXX to let then know my email had been changed on there app without my consent. Again in XXXX I let them know my account information was being changed without my consent. I was told to change my password, which I did. They also told me that they were unable to log out any devices that may still be logged into my account. \nOn XX/XX/XXXX I had an unauthorized transaction occur in the amount of XXXX Over the next 2 days my contact information was changed over XXXX times, they should have records of this. I would change my information and someone unknown would change it back to theirs immediately, until I was told the information had been changed too many times and it was left on the unknown persons address, phone and email. It was a banking holiday and out of fear of further theft and frustration I closed the account. \nI reported the unauthorized transaction to the institution the same day it occurred. I also put a fraud alert on my credit report and froze my report with all 3 agencies. I reported the transaction to the institution that the transaction was sent to.\n\nDAVE first said they were not opening a dispute because I closed the account. After explaining why they said they opened a dispute. When I informed them I never recieveed the dispute form they told me that I had told them I didn't want a dispute. Leading me to believe that, evem though I told them my account had been hacked and gave them my contact information, they sent the dispute form to the email the hackers put into my account. \nNow they refuse to reopen a dispute, even though I never recoeved any information about the dispute. They are stating I need to resubmit new evidence, such as a police report. There data should show my complaints from XXXX and XXXX and show that my information was changed numerous times on the date the unauthorized transfer occurred. I gave them ample warning that my account had been taken over by an unknown person and they did not act to prevent the people from being locked out of my account leading to the unauthorized transaction. I have never done buisness with the account the money was sent to and I have sent DAVE copies of all the things I filed afterwards. \nWe have sent over XXXX emails and it seems they are closing to go with the unknown persons request to close the dispute rather than my account, the true account holder.","date_sent_to_company":"2025-01-31T19:21:13.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"880XX","tags":null,"has_narrative":true,"complaint_id":"11870903","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Dave Operating, LLC","date_received":"2025-01-31T18:52:39.000Z","state":"NM","company_public_response":null,"sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["I <em>reported</em> the <em>unauthorized</em> <em>transaction</em> to the institution the same day it occurred. I also put a fraud alert on my credit <em>report</em> and froze my <em>report</em> with all 3 agencies. I <em>reported</em> the <em>transaction</em> to the institution that the <em>transaction</em> was sent to.\n\nDAVE first said they were not opening a dispute <em>because</em> I closed the account. After explaining why they said they opened a dispute. When I informed them I never recieveed the dispute form they told me that I had told them I didn't want a dispute."]},"sort":[16.031229,"11870903"]},{"_index":"complaint-public-v1","_id":"6711550","_score":15.808407,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am writing to you because I recently experienced digital fraud via a XXXX money transfer for the amount of {$3500.00}. I did not authorize this transaction and have contacted my bank in order to dispute it. Unfortunately, the bank denied my dispute and is holding me responsible for it. \nthe money transferred from my account on XX/XX/2023 i found out the following day and report it to the bank on XX/XX/2023 claim number Bank of America XXXX XXXX the money transferred to this person XXXX I am hoping that you can help me resolve this issue as soon as possible. I understand that this was an unauthorized transaction and should not be held liable for any damages incurred by it. \n\nPlease let me know if there is any way that you can help me in this situation. I would greatly appreciate your assistance in this matter. \n\nThank you for your time and consideration,","date_sent_to_company":"2023-03-17T16:46:56.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"563XX","tags":null,"has_narrative":true,"complaint_id":"6711550","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2023-03-17T16:23:21.000Z","state":"MN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["the money transferred from my account on XX/XX/2023 i found out the following day and <em>report</em> it to the bank on XX/XX/2023 claim number Bank of America XXXX XXXX the money transferred to this <em>person</em> XXXX I am hoping that you can help me resolve this issue as soon as possible. I understand that this was an <em>unauthorized</em> <em>transaction</em> and should not be held liable for any damages incurred by it. \n\nPlease let me <em>know</em> if there is any way that you can help me in this situation."]},"sort":[15.808407,"6711550"]},{"_index":"complaint-public-v1","_id":"6763209","_score":15.785761,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am writing to you because I recently experienced digital fraud via a Zelle money transfer for the amount of {$3500.00}. I did not authorize this transaction and have contacted my bank in order to dispute it. Unfortunately, the bank denied my dispute and is holding me responsible for it. the money transferred from my account on XX/XX/2023 i found out the following day and report it to the bank on XX/XX/2023 claim number XXXX  XXXX XXXX XXXX XXXX the money transferred to this person XXXX I am hoping that you can help me resolve this issue as soon as possible. I understand that this was an unauthorized transaction and should not be held liable for any damages incurred by it. Please let me know if there is any way that you can help me in this situation. I would greatly appreciate your assistance in this matter. Thank you for your time and consideration,","date_sent_to_company":"2023-03-29T02:32:55.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"563XX","tags":null,"has_narrative":true,"complaint_id":"6763209","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Early Warning Services, LLC","date_received":"2023-03-29T02:26:48.000Z","state":"MN","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Unfortunately, the bank denied my dispute and is holding me responsible for it. the money transferred from my account on XX/XX/2023 i found out the following day and <em>report</em> it to the bank on XX/XX/2023 claim number XXXX  XXXX XXXX XXXX XXXX the money transferred to this <em>person</em> XXXX I am hoping that you can help me resolve this issue as soon as possible. I understand that this was an <em>unauthorized</em> <em>transaction</em> and should not be held liable for any damages incurred by it."]},"sort":[15.785761,"6763209"]},{"_index":"complaint-public-v1","_id":"7889465","_score":15.703266,"_source":{"product":"Checking or savings account","complaint_what_happened":"So theres 2 problems here I did not know I can file a complaint this way, I had a total of XXXX charged to my account through cash app which was connected to my debit card unauthorized transactions that I did not make my self or allow anyone else to make. I had the physical card on me. XX/XX/XXXX was the first unauthorized transaction in the amount of XXXX dollars to XXXX  XXXX XXXX and between that date and XX/XX/XXXX there were a total of 11 transactions totaling XXXX that was sent to this person that I do not know and have no business with. I reported this to Wells Fargo before 60 days had past the last transaction that was made on XX/XX/XXXX of 2022 I made the report on the Transaction XX/XX/XXXX of XXXX  and my claim was denied for a reason unknown. To me. \n\nThe second incident was a withdrawal in the amount of XXXX or XXXX Im not 100 percent sure on the number because I cant access my account anymore due to the closing my account after reporting these fraudulent transactions. I used my Wells Fargo card for a down payment on a car from XXXX so when the money was deducted from my account I didnt think twice about it about 30 days later I get a letter from XXXX XXXX saying if I dont resolve the balance of my down payment my car will be repoed. So I go back and look at the transaction and apparently someone was able to withdraw the money from my account and Wells Fargo denied my claim with nothing on their findings and on top of that closed my account after reporting it to them.","date_sent_to_company":"2023-11-22T11:19:45.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"91205","tags":null,"has_narrative":true,"complaint_id":"7889465","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-11-22T10:56:41.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["XX/XX/XXXX was the first <em>unauthorized</em> <em>transaction</em> in the amount of XXXX dollars to XXXX  XXXX XXXX and between that date and XX/XX/XXXX there were a total of 11 transactions totaling XXXX that was sent to this <em>person</em> that I do not <em>know</em> and have no business with. I <em>reported</em> this to Wells Fargo before 60 days had past the last <em>transaction</em> that was made on XX/XX/XXXX of 2022 I made the <em>report</em> on the <em>Transaction</em> XX/XX/XXXX of XXXX  and my claim was denied for a reason unknown. To me."]},"sort":[15.703266,"7889465"]},{"_index":"complaint-public-v1","_id":"6703520","_score":15.581028,"_source":{"product":"Checking or savings account","complaint_what_happened":"I bank with Bank of America and apparently the other bank involved is XXXX XXXX. There was an unauthorized XXXX transaction of {$500.00} pulled from my account to a person I do not know. I called the fraud department and told them what happened, and they offered a promising message that I would be able to get my money back. Days later I received a message on my account saying that the claim was denied because it was on a device used in the past. I was unaware and did not authorize the transaction. The legal definition of fraud is \" the intentional use of deceit, a trick or some dishonest means to deprive another of his/her/its money, property or a legal right. '' The bank should have no authority to redefine the legal definition to avoid honoring their commitment to the consumer. I took it upon myself to reach out to the individual on XXXX whose information was detailed in the XXXX transaction, and they said that they were hacked and they got their bank to freeze their account ( Screenshots attached | I should not depend on someone else 's bank to fix this if I am the victim ). The paper trail should clearly show that I was frauded from a compromised and fraudulent account. I don't feel like Bank of America is really listening to me or trying to understand what happened and instead pushing aside my complaint that clearly shows I was frauded. On XXXX 's website it states that : \" If someone gained access to your bank account and made a payment with XXXX without your permission, and you werent involved in any way with the transaction, this is typically considered fraud since it was unauthorized activity. If someone gained access to your account, and stole money or sent it without your permission, this could be defined as fraud. Immediately report suspected unauthorized activity to your financial institution. Because you did NOT authorize a payment, you are typically able to get your money back after reporting the incident. ''","date_sent_to_company":"2023-03-16T06:33:46.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"98103","tags":null,"has_narrative":true,"complaint_id":"6703520","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2023-03-16T05:55:51.000Z","state":"WA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["There was an <em>unauthorized</em> XXXX <em>transaction</em> of {$500.00} pulled from my account to a <em>person</em> I do not <em>know</em>. I called the fraud department and told them what happened, and they offered a promising message that I would be able to get my money back. Days later I received a message on my account saying that the claim was denied <em>because</em> it was on a device used in the past. I was unaware and did not authorize the <em>transaction</em>."]},"sort":[15.581028,"6703520"]},{"_index":"complaint-public-v1","_id":"2679182","_score":15.488172,"_source":{"product":"Checking or savings account","complaint_what_happened":"Someone stole my daughter 's identity and was using it do online transaction. OnXX/XX/XXXX, my daughter received a report from Chase Bank, alerting her to an overdrawn that left her account in the negative. She contacted Chase customer service and she was put through to the claims department where she  disputed the claims. She was told that after an investigation, that she would be contacted. I made sure to remind her to keep up with them, Chase Bank did n't send any letter to inform us the outcome of their investigation. We did n't know what was going on. I was concerned because when I first opened that Chase account for her, I linked my account to hers, so I could monitor her spending habits. This person continued to write checks in my daughter name and deposit it online. A total of {$3600.00} was deposited and withdrawn from her account. by this person. Meanwhile at the time of the Illegal online transaction my daughter has only {$90.00} in her account. \nOn XX/XX/XXXX, when my daughter turned XXXX, without a completion of the investigation by the bank, the total amount that was withdrawn from my daughters account, was withdrawn by Chase bank, from my account. I called the bank and tried to find out why they had taken money from my account and they claimed that it was because it was linked to my daughters account. I repeatedly tried to explain to them that I didnt think they should have taken money from my account, especially considering that the overdraft was not from my personal account and besides, it was an unauthorized transaction. I tried to explain several times with the hope that they returned my money, all to no avail. Chase Bank later sent an affidavit to my daughter explain to them what she knows about this unauthorized transaction, of which did. It was afterwards that bank sent a check to my daughter in the amount of {$2100.00} with holding {$1400.00}. On XX/XX/XXXX, the bank started taking money from account again without any explanation. In separate occasions in the month XX/XX/XXXX, they took {$330.00} and {$480.00}. I called the bank to find out what was going on they told me they want recover the money that was sent to my daughter. They told me make payment arrangement. Chase bank could not protect my daughter 's account. Now I 'm being penalize for unauthorized transaction from daughter account. Look at little me and giant Chase bank taking the little I have. I have attached my supporting document with this complaint. I would like Consumer Finance Protect Bureau to investigate this matter. Thank you","date_sent_to_company":"2017-09-20T07:27:11.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"60659","tags":null,"has_narrative":true,"complaint_id":"2679182","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2017-09-20T04:07:06.000Z","state":"IL","company_public_response":null,"sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["We did n't <em>know</em> what was going on. I was concerned <em>because</em> when I first opened that Chase account for her, I linked my account to hers, so I could monitor her spending habits. This <em>person</em> continued to write checks in my daughter name and deposit it online. A total of {$3600.00} was deposited and withdrawn from her account. by this <em>person</em>. Meanwhile at the time of the Illegal online <em>transaction</em> my daughter has only {$90.00} in her account."]},"sort":[15.488172,"2679182"]},{"_index":"complaint-public-v1","_id":"6749145","_score":15.405007,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I previously filled this complaint I am writing to you because I recently experienced digital fraud via a XXXX money transfer for the amount of {$3500.00}. I did not authorize this transaction and have contacted my bank in order to dispute it. Unfortunately, the bank denied my dispute and is holding me responsible for it. the money transferred from my account on XX/XX/2023 i found out the following day and report it to the bank on XX/XX/2023 claim number Bank of America XXXX XXXX the money transferred to this person XXXX I am hoping that you can help me resolve this issue as soon as possible. I understand that this was an unauthorized transaction and should not be held liable for any damages incurred by it. Please let me know if there is any way that you can help me in this situation. I would greatly appreciate your assistance in this matter. Thank you for your time and consideration, The Bank responded that they wont honor a refund due to the transaction done through an authorized device you can see the banks response in the attachment","date_sent_to_company":"2023-03-25T14:47:34.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"563XX","tags":null,"has_narrative":true,"complaint_id":"6749145","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2023-03-25T14:36:37.000Z","state":"MN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Unfortunately, the bank denied my dispute and is holding me responsible for it. the money transferred from my account on XX/XX/2023 i found out the following day and <em>report</em> it to the bank on XX/XX/2023 claim number Bank of America XXXX XXXX the money transferred to this <em>person</em> XXXX I am hoping that you can help me resolve this issue as soon as possible. I understand that this was an <em>unauthorized</em> <em>transaction</em> and should not be held liable for any damages incurred by it."]},"sort":[15.405007,"6749145"]},{"_index":"complaint-public-v1","_id":"21852227","_score":15.316926,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am filing this complaint because PNC denied my fraud claim for an unauthorized {$3500.00} XXXX transfer even though I did not authorize the transfer, I do not know the recipient, I received no benefit from the transfer, and I reported it to PNC while it was still pending before it posted. PNC has not provided evidence proving that I authorized the transfer or explained why it was allowed to post after my fraud report. \n\nThe unauthorized XXXX transfer was dated XX/XX/year>. PNCs dispute reference number is XXXX. The transaction appears to have been a XXXX transfer sent to XXXX XXXX XXXX at phone number XXXX, confirmation number XXXX. \n\nI did not authorize this XXXX transfer, did not initiate it, did not approve it, did not give anyone permission to make it, and did not knowingly provide my account, card, online banking login, password, PIN, security code, or device access to anyone for this transaction. I do not know or recognize this recipient, did not intend to send money to this person, and did not receive any goods, services, repayment, benefit, or value from this transfer. \n\nThis was not a situation where I voluntarily sent money to the wrong person or was tricked into sending money. I am stating clearly that this XXXX transfer was initiated without my authorization. \n\nAs soon as I saw the transaction appear as pending on my account, I immediately contacted PNC through its online chat while the transaction was still pending and before it posted, and I reported the transaction as fraudulent and unauthorized. Despite my report while the transaction was still pending, the transaction was later allowed to post. \n\nPNC then denied my fraud claim and stated that no error occurred and that I am responsible for the transaction. I strongly disagree with this determination. PNC has not provided evidence that I authorized this XXXX transfer, benefited from it, or that the transaction was properly authenticated by me. PNC also has not explained why the transaction was allowed to post after I reported it as unauthorized while it was still pending. \n\nI contacted PNC to ask where I could submit a written appeal, supporting evidence, and documents for reconsideration. I was told that PNC does not have an email address or electronic submission option available for this matter and that it could only be handled by phone. This is concerning because I need to create a written record and submit supporting documents, including the XXXX XXXX, denial letter, written appeal, and police report once available. \n\nBecause PNC has not provided an email or upload option, I am preparing to submit a written Notice of Error, Request for Information, and Regulation XXXX reconsideration request by certified mail to PNC. \nI filed a police report regarding this unauthorized XXXX transfer. The agency case number is XXXX. At this time, I have only been provided a victim confidentiality/case-number form and the deputys business card with the case number, which I am attaching as proof that a police case was opened. I have requested, or will request, the full incident/offense report once it becomes available. \n\nI am requesting that PNC reopen the investigation under Regulation E and provide a complete written explanation of its decision, including XXXX full XXXX transaction record ; 2-Recipient XXXX  enrollment information ; 3-Recipient bank or receiving financial institution if available ; 4-Phone number, email address, token, or identifier used for the recipient ; 5-The exact method PNC claims was used to authorize the transfer ; 6-Whether it was initiated through the PNC mobile app, online banking website, phone, branch, or another channel ; 7-Any IP address, device ID, geolocation, login record, phone number, email address, security code, password reset, PIN, biometric authentication, or two-factor authentication data connected to the transaction ; 8-Whether the transfer was initiated from a device, location, IP address, phone number, or login session previously associated with me ; 9-Any confirmation screen, warning screen, fraud warning, or recipient-verification record allegedly shown or accepted before the transfer was sent ; 10-Records showing when and how this recipient was added, selected, verified, or previously used ; XXXX this was a first-time XXXX recipient from my account ; 12-All chat transcripts, notes, timestamps, screenshots, internal records, and case notes from my original fraud report made through PNCs online chat while the transaction was still pending ; 13-What steps PNC took after I reported the transaction as unauthorized while it was still pending ; 14-Whether PNC attempted to block, cancel, reverse, reject, hold, recall, or prevent the pending XXXX transfer from posting ; XXXX5-And the evidence PNC relied on to conclude that I authorized or was responsible for the transaction.\n\nMy desired resolution is for PNC to reopen the fraud investigation, refund the unauthorized {$3500.00} XXXX transfer, provide all evidence used to deny my claim, and explain why the transaction was allowed to post after I reported it as fraud while it was still pending.","date_sent_to_company":"2026-05-04T15:19:41.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"32829","tags":null,"has_narrative":true,"complaint_id":"21852227","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"PNC Bank N.A.","date_received":"2026-05-04T15:08:43.000Z","state":"FL","company_public_response":null,"sub_issue":"Problem making or receiving payments"},"highlight":{"complaint_what_happened":["I am filing this complaint <em>because</em> PNC denied my fraud claim for an <em>unauthorized</em> {$3500.00} XXXX transfer even though I did not authorize the transfer, I do not <em>know</em> the recipient, I received no benefit from the transfer, and I <em>reported</em> it to PNC while it was still pending before it posted. PNC has not provided evidence proving that I authorized the transfer or explained why it was allowed to post after my fraud <em>report</em>. \n\nThe <em>unauthorized</em> XXXX transfer was dated XX/XX/year>."]},"sort":[15.316926,"21852227"]},{"_index":"complaint-public-v1","_id":"6860986","_score":15.136089,"_source":{"product":"Checking or savings account","complaint_what_happened":"My XX/XX/XXXX bank statement had several unauthorized transactions on my debit card listed with the greatest amount of {$980.00}. XXXX occurring on XX/XX/XXXX. On XXXX XXXX I called the customer service of PNC bank to file disputes on the unauthorized transactions. The PNC customer service representative assisted me in identifying the unauthorized transactions. She filed the disputes for me on the phone and also issued provisional temporary credits and reversal of insufficient funds fees that had been debited as a result of the unauthorized withdrawals. She had me identify transactions dating back to XXXX, XXXX. I know that the banks will not consider disputes if they are not notified of the fraudulent transaction within 60 days of the date the unauthorized transaction is first noticed. I did ask the customer service rep about this, since the oldest of these unauthorized transactions occurred more than 60 days from the date I was disputing them, which was XX/XX/XXXX. The customer service rep told me there was no problem and each dispute would be considered by itself whether it was affected by the 60 day policy. I was most concerned about the more recent transactions that had been done within that 60 days. I received letters from PNC Bank 5 days later that allowed most of the transactions that were unauthorized but they denied the dispute for the {$980.00} which had occurred a week earlier in XXXX Pennsylvania. I went in person to a local branch to discuss why the {$980.00} debit and an unauthorized transaction that I had filed a dispute on was denied. The bank teller at the local branch made a phone call to the main office in Pennsylvania of PNC Bank. He asked why this dispute for the individual unauthorized transaction of {$980.00} was denied. He could not do anything else for me except file another dispute for that amount of money. I did not initiate that transaction I have never been to XXXX Pennsylvania and the payee on that transaction was XXXX parking. Also my debit card had not been stolen or lost and I had not given the information to anybody the card has been in my possession the whole time. This was a fraudulent use of my debit card information and my account that resulted in a {$980.00} withdrawal of my money. The second dispute that was filed that day at the bank the local branch was also denied without a reason given and the money in the amount of {$980.00} was it was again debited debited from my account. I have spoken with the retail services department of PNC Bank which is located out of state to understand and to ask why this money is not going to be returned to me I was informed that the money will not be returned to me because it was reported more than 60 days prior to the unauthorized transaction, even though the transaction occurred on XX/XX/XXXX and I reported it originally on XX/XX/XXXX to PNC Bank the fact that several transactions back in XXXX of XXXX and XXXX of XXXX were included in the disputes that I filed on the phone that evidently affected ones that were being reported in a timely manner. I am unsure of how to proceed as I do need that money restored to my account and because it's out of state I can not file a police report of the theft locally. Pnc bank retail services department representative advised me to contact the payee XXXX Parking to see if they will reimburse me. I will do that but highly doubt they will be concerned with returning the money.","date_sent_to_company":"2023-04-20T01:19:03.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"95628","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"6860986","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PNC Bank N.A.","date_received":"2023-04-20T00:27:30.000Z","state":"CA","company_public_response":null,"sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["I have spoken with the retail services department of PNC Bank which is located out of state to understand and to ask why this money is not going to be returned to me I was informed that the money will not be returned to me <em>because</em> it was <em>reported</em> more than 60 days prior to the <em>unauthorized</em> <em>transaction</em>, even though the <em>transaction</em> occurred on XX/XX/XXXX and I <em>reported</em> it originally on XX/XX/XXXX to PNC Bank the fact that several transactions back in XXXX of XXXX and XXXX of XXXX were included in the"]},"sort":[15.136089,"6860986"]},{"_index":"complaint-public-v1","_id":"1973346","_score":15.100299,"_source":{"product":"Bank account or service","complaint_what_happened":"Chase Business Checking, I have received a email states that my account has been overdraft. I have noticed that XXXX check has been cashed, it was an unauthorized check, a fraud transaction. I reported to claim department, I spoke with two person in claim department in 5 minutes. Both person from Claim Department told me that \" under my investigation your request has been declined '', \" Chase do NOT have any thing to do to recover your lost amount. Suggest you contact the check cashier, or report to police ''. At the same time, because of the Fraud transaction my account has been overdraft 3 times, get charged $ XXXX $ XXXX $ XXXX {$100.00} fee. Total loss $ XXXX $ XXXX {$800.00} with out any reason. \n\nComplaint : 1. How does Claim department do \" investigation '' in 2.5 mins, ( 2 person 2.5 mins each ) and get a result \" decline ''???? What kind of \" investigation '' has been done??? It is not a \" Investigation '', they just looked the account, did n't even know what happened. \n2. I had stated that the check have some problem, it has been deposit before check issuing date. It is a very obvious evidence -- -- it is a Fraud transaction. The \" Investigator '' said he did not look the date, and do n't matter when the check has been issued.??? Why??? \n3. Chase refuse to refund the overdraft fee, because of the refund have a \" limit '' and the fee charge to account do n't have limit. Then Chase can keep more profit from Fees.","date_sent_to_company":"2016-06-17T04:24:38.000Z","issue":"Deposits and withdrawals","sub_product":"Checking account","zip_code":"11354","tags":null,"has_narrative":true,"complaint_id":"1973346","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2016-06-17T04:24:38.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I have noticed that XXXX check has been cashed, it was an <em>unauthorized</em> check, a fraud <em>transaction</em>. I <em>reported</em> to claim department, I spoke with two <em>person</em> in claim department in 5 minutes. Both <em>person</em> from Claim Department told me that \" under my investigation your request has been declined '', \" Chase do NOT have any thing to do to recover your lost amount. Suggest you contact the check cashier, or <em>report</em> to police ''."]},"sort":[15.100299,"1973346"]},{"_index":"complaint-public-v1","_id":"11835567","_score":14.899031,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Subject : Complaint Regarding Unauthorized Transaction on Cash App Dear CFPB, I am writing to file a complaint about a n unauthorized transaction that occurred on my Cash App account. \n\nDetails of the Incident : Date of the Transaction : XX/XX/year> Transaction Amount : {$1000.00} Recipient or Description of Transaction : Cash App Refunded the funds to a XXXX XXXX XXXX XXXX. I have never sent or received any money from the Business. I do not know this person. I called Cash App and explained to them that this is a mistake, and they told me that there is nothing they can do about it and that it is finale. I reached out to XXXXXXXX XXXX  ; they gave me the funds back until they did an investigation. On XX/XX/year> they reversed the payment and gave it back to XXXX XXXX XXXX XXXX. XXXX told me that the reason they gave them my money is because they verified who they were. I explained to them that I'm disputing the fact that I never sent them money. No one from XXXX reached out to me for any documents or statements that may have helped with the investigation. I have tried to look this company up and could not find anything. I believe that I have been a victim of Wire fraud and XXXX XXXX is allowing it to happen. \n\nMy Cash App Account Details : XXXX XXXX This Transaction was neither authorized nor initiated by me. I discovered the issue on XX/XX/year> when I reviewed my account. \n\nSteps Taken So Far : 1. I contacted Cash App support via their in-app support feature on XX/XX/year> to report the unauthorized transaction. When i couldn't get it resolved with them, I contacted XXXXXXXX XXXX \n2. I requested a refund and provided all relevant details, but Cash App denied my claim. \n3. I also reported this matter to my bank XX/XX/year> but also denied m claim. \n\nDespite my efforts, this matter remains unresolved. This has caused financial and emotional stress, as this unauthorized withdrawal directly impact my account balance. \n\n\nSincerely, XXXX XXXX XXXX XXXX XXXX","date_sent_to_company":"2025-01-29T15:19:10.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"77042","tags":null,"has_narrative":true,"complaint_id":"11835567","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Block, Inc.","date_received":"2025-01-29T14:54:01.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Subject : Complaint Regarding <em>Unauthorized</em> <em>Transaction</em> on Cash App Dear CFPB, I am writing to file a complaint about a n <em>unauthorized</em> <em>transaction</em> that occurred on my Cash App account. \n\nDetails of the Incident : Date of the <em>Transaction</em> : XX/XX/year> <em>Transaction</em> Amount : {$1000.00} Recipient or Description of <em>Transaction</em> : Cash App Refunded the funds to a XXXX XXXX XXXX XXXX. I have never sent or received any money from the Business. I do not <em>know</em> this <em>person</em>."],"issue":["<em>Unauthorized</em> transactions or other <em>transaction</em> problem"]},"sort":[14.899031,"11835567"]},{"_index":"complaint-public-v1","_id":"11466770","_score":14.728789,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am writing to file a complaint regarding an unauthorized XXXX transaction from my bank account that occurred on XX/XX/year>. Without my knowledge or consent, {$3200.00} was withdrawn from my savings account using XXXX. The money was sent to someone named XXXX, a person I do not know or recognize. \n\nI took action by filing a police report with my local law enforcement ( XXXX, CT ) and the police report number is XXXX XXXX XXXXXXXX. I also reported the issue to my bank same day and requested assistance in investigating and resolving this matter. \n\nTo my surprise, my bank denied my dispute, stating that the transaction originated from my device. This conclusion does not make sense because I was at work the entire day, and my phone was with me that whole day. I did not authorize this transaction, nor did I lend my phone to anyone or provide any authorization codes. I am requesting a thorough investigation because this explanation does not align with the facts of my situation. I also changed my password to with a Bank of America agent named XXXX over at Pennsylvania on the phone. Additionally, around XXXX XXXX, I received a text message from my bank stating that someone accessed my account from XXXX, Illinois as shown in the photos I provided a location where I have never been. I do not understand how the bank did not recognize this during their investigation, as this activity is clearly suspicious and inconsistent with my usual account behavior. This unauthorized transaction has left me confused and deeply concerned about how my account was accessed.\n\nThis situation has caused significant financial distress. The loss of {$3200.00} has left me broke for 2 weeks and unable to pay critical medical bills that are overdue. I havent been provided a provisional credit throughout the XXXX weeks of them investigating. I rely on this money for essential expenses, and my financial situation has become dire because of this incident. I feel out of options and urgently need help to resolve this matter. I am completely broke due to this incident. \n\nI am requesting your intervention to investigate this issue and ensure that my bank fulfills its obligations to protect its customers from unauthorized transactions and provide temporary credit during the reopened investigation. I am willing to provide any additional documentation or information necessary to support my complaint. \n\nThank you for your time and attention to this urgent matter.","date_sent_to_company":"2025-01-10T21:18:56.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"06606","tags":null,"has_narrative":true,"complaint_id":"11466770","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2025-01-10T20:07:21.000Z","state":"CT","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["I am writing to file a complaint regarding an <em>unauthorized</em> XXXX <em>transaction</em> from my bank account that occurred on XX/XX/year>. Without my knowledge or consent, {$3200.00} was withdrawn from my savings account using XXXX. The money was sent to someone named XXXX, a <em>person</em> I do not <em>know</em> or recognize. \n\nI took action by filing a police <em>report</em> with my local law enforcement ( XXXX, CT ) and the police <em>report</em> number is XXXX XXXX XXXXXXXX."]},"sort":[14.728789,"11466770"]},{"_index":"complaint-public-v1","_id":"6876689","_score":14.678129,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On XX/XX/2023, I received a notice from PayPal that an Invoice for {$1400.00} was made to my account. I had not made that transaction with them, so I contacted them, using the Dispute instructions on their website : I called the number listed. I spoke to XXXX XXXX who gave me Trans ID XXXX XXXX XXXX XXXX, Case ID XXXX XXXX XXXX XXXX XXXX and said the transaction was canceled. I also received a notice stating that the invoice was canceled. He then transferred me to XXXX, in their Account Team. \nLittle did I know, at that time, that this was a scam which originated and continued on PayPal for pages and pages of transactions because PayPal did not alert me to the excessive charges. Bottom line, I was scammed out of {$5000.00} from my Bank account. I discovered this on XX/XX/XXXX and filed a Police report as instructed by my bank. \nGoing forward, I spoke to several people at PayPal, including a supervisor and a manager, and explained what had happened. Each person I spoke said they understood. \nOn XX/XX/XXXX, I received 'An Update about your case ' from PayPal , which said \" We've completed our review of your unauthorized activity case, and have determined there was no unauthorized use. Based on our review, we found this transaction is consistent with your PayPal history. '' \" This transaction ''?? I have 14 pages of transactions, which I sent to them, before I stopped printing them. Further, I've always used them for small amounts, not thousands. They should have alerted me to the excessive charges to my account, just as any reputable credit company does. They have taken no responsibility for what happened to me. And to state that the transactions were not unauthorized transactions is offensive and insulting.","date_sent_to_company":"2023-04-22T19:03:34.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"02150","tags":"Older American","has_narrative":true,"complaint_id":"6876689","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2023-04-22T17:40:20.000Z","state":"MA","company_public_response":null,"sub_issue":"Card was charged for something you did not purchase with the card"},"highlight":{"complaint_what_happened":["Each <em>person</em> I spoke said they understood. \nOn XX/XX/XXXX, I received 'An Update about your case ' from PayPal , which said \" We've completed our review of your <em>unauthorized</em> activity case, and have determined there was no <em>unauthorized</em> use. Based on our review, we found this <em>transaction</em> is consistent with your PayPal history. '' \" This <em>transaction</em> ''?? I have 14 pages of transactions, which I sent to them, before I stopped printing them."]},"sort":[14.678129,"6876689"]},{"_index":"complaint-public-v1","_id":"7630237","_score":14.659804,"_source":{"product":"Checking or savings account","complaint_what_happened":"I'm responding to an email I received from citibank on this day, XX/XX/XXXX. ( See attached second to last attachment. ) I was not an unauthorized party. I, XXXX XXXX, am filing a complaint against citi bank for handling my fraud complaint abusively between the periods of early XXXX and present. I, XXXX XXXX am uploading documents newly requested of me by Citi Bank earlier today and I am writing that the CFPB complaint COMPLAINT ID XXXX SUBMITTED ON XX/XX/XXXX was not submitted by an unauthorized party as was alleged to me through CFPB by Citi Bank XXXX That complaint had been submitted by myself, XXXX XXXX, and the bank never had reason to believe that it was not other than their greed and their pride from my complaining about their employees they are trying to confuse the situation about and cover up for. As stated in that complaint, the dispute of this transaction did not begin over telephone, it began the morning after the initial mugging I believe was on or around XX/XX/XXXX I reported in person at a citi bank that my card and my IDs and phones had been stolen. Because everything had been stolen, the bank threatened to call police on me and accused me of being an illegal immigrant who was underdressed. I was not underdressed and I was a XXXX citizen. The bank should have stopped the card on that day when I reported. I could recognize the employee who threatened to call police on me for having no ID if I saw him. He should not be employed. As result of his threat I was forced to return to the violent lease for my ID back. I was coerced to pretend to be the assailant 's wife and coerced to not mention anymore to citibank that I was a victim of violent crime. They did also lie that they did not say that the reason they denied the dispute was because the transaction was too large, because they did say that they would deny the transaction if it was too large unless I submitted the required forms, and because I submitted the required forms with proof of mail and citi bank repeatedly refused to respond to them or else explain why they were denied. \n\nThey say that only certain documents are required by mail. I said have proof of mail that I submitted the documents. They used false phone conversations and abused me during phone conversations. They were XXXX trafficking me to my XXXX traffickers and threatening me with police when I reported in person or on the phone if in person. They are pretending that my in person report at the CitiBank in early XXXX of XXXX XXXX the morning after I was mugged of my card and keys does not exist. They refused to refund the transaction solely because the amount was too large in phone conversations as well for this transaction I am referring to on the bank statements that were requested. I was told the complaint was denied because I did not submit the correct form but then I submitted the correct form by mail and the bank is still pretending that when I sign the form my signature is obsolete. I have never given them sufficient reason to believe that I am not XXXX and citi bank does not have the mens rea to believe that I am not XXXX in their continued abusiveness towards me as a XXXX citizen or as a professional ( I happen to be licensed in fraud investigations ). They continue to treat me abusively and racistly as a lower class consumer to them only. \n\n\n\nThe citi bank employees who coerced me into a dangerous situation by my assailants, including but not limited to white collar criminals, discredit my fraud report as a consumer and feel unduly powerful with obsolete and coerced statements against victims of XXXX trafficking whose speech is being purposefully and abusively contextualized to suit the banks agenda generally. For example, Citi bank is trying to humiliate me for the fact of my XXXX trafficking victimization throughout the entire fall of XXXX after I was already mugged of my IDs, XXXX, and attempted murder of. I have since collected back identification and they still pretend not to have received it. They XXXX be planning something diabolical against my person through their policing fraud threats about my true identity, which is the identity they know to be XXXX XXXX legally and this identity, my identity, is also federally licensed by a United States FBI agent through a training program with the XXXX XXXX XXXX XXXX XXXX. It is no coincidence that I was mugged by a released prisoner and stolen from in fall XXXX and Citi Bank 's negligence to stop my card or assist my fraud investigation resulted in the released prisoner becoming radicalized and ordering her associate to break my neck on XX/XX/XXXX. The transactions were unauthorized and were made by organized crime and conspiracy that CitiBank pretends to believe I have no education or knowledge for. \n\nThe law firm mentioned on the transaction I'm disputing correctly as non-consensual or unauthorized even admits that they have no record of me or of the transaction when called. I also received confidential information from an intimidated victim witness other than myself pertaining to the alleged lawyer or that alleged identity XXXX on the bank statement. Again, I have never met this lawyer and I had not mentioned my situation of the fraudulent transaction to her but after it happened I found her and she started talking about how the alleged identity had aliases and how he had attempted murder of her with his car, but because of his white collar status he got the charged dropped and hired fake law enforcement to institutionalize and poison her with prescription and diagnostic fraud. Hence, whether she was telling the truth or not, the transaction is extremely suspicious as with the repetitive victimizations and stolen card that had occurred before. Because I mentioned violent crime and conspiracy after it first happened to the citi bank XXXX XXXX XXXX in person, and because citi bank 's first response to this report was that I was illegal immigrant ( my ID had been stolen along with the card ) and threatened me with police, I was coerced to pretend that I was the subletter 's wife who had mugged me to try to get any of my property back. I did not get it back and I was XXXX while I was trying to legally sleep in my own bed. As I was XXXX objectively forcibly at that time, the mugger and assailant I did not know was a serial XXXX ( XXXX XXXX ) was holding me down forcibly as I was saying please no please let me go and threatening to break my neck in her hand while she XXXX XXXX me ( according to my language ) with her other hand. The XXXX was painful to say the least, but also extremely violent and threatening. My card was used to pay a lawyer that same month but it XXXX have been XXXX XXXX who did that because XXXX was the person who introduced me to XXXX and who planned my XXXX. I know that XXXX XXXX is associated with XXXX only through social media. I do not know when or who swiped the card at what time, only that it was stolen from me and that I was attacked repetitively physically during fall XXXX. \n\nCiti bank could have stepped in when I first asked in person in XXXX of XXXX, but they with the American public generally pretend that my in person encounters with them have never existed, as well as that they retaliate me for my initial complaints and coerced recorded statements abusively since complaints of violent crime are always automatically discredited by them psychologically. \n\nThey are not well. They pretend that my in person encounter with citi bank from when my card was first stolen did not exist, and they threatened me with policing and health fraud from trying to explain that my relationships to my XXXX traffickers were not consensual. I was a victim of repetitive victimization in fall XXXX that escalated into a violent attack against me by XXXX of the card thief 's associates on the morning of XX/XX/XXXX. I know that the assaulter was XXXX of the card thief 's associates because she referred to him, because I saw her on his social media, and because he had promised me that he would send her to XXXX me if I left him. I am referring to XXXX XXXX who is the false male alias used by XXXX XXXX in fall XXXX to defraud me into a sublease before stealing my property and before they were arrested for the murder of XXXX XXXX in XXXX, who I also knew. \n\nI have never met any lawyer or authorized representative of the alleged law firm that charged my card XXXX dollars. I do not know who authorized a transaction. I did not authorize the transaction and I can pass a lie detecter test also as a fraud XXXX as to this. The alleged law firm even stated to me explicitly that they had no record of the transaction. I had also received an anonymous tip online implying a massive fraud ring surrounding the transaction that I accuse of being fraudulent. \n\nMy card was stolen and my identity was stolen repetitively by organized XXXX traffickers to include my biological mother, my ex husband XXXX XXXX, my mothers husband, my husbands friends, and multiple other paid assassins such as XXXX XXXX, XXXX XXXX, and XXXX Doll who broke my neck on XX/XX/XXXX, leaving me permanently XXXX since the re-break on XX/XX/XXXX. I am licensed in health care and criminal investigations and I am not lying or not possibly a target. I am actually a significant target of repetitive victimizations and high profile, white collar law enforcement professionals to include XXXX XXXX, who most directly assisted XXXX XXXX in stealing my valuables in fall XXXX. XXXX XXXX also had claimed to be a lawyer and appeared to have close ties with XXXX to retaliate me with in union square in fall XXXX. \n\nThere was a moment where I thought I was free after the first attack by XXXX. I walked into the citi bank XXXX XXXX XXXX in New York XXXX. I remember the incompetent employee who threatened me well facially bit I do not remember his name. He appeared to a XXXX male. I explained respectfully to him that I had been mugged of all my cards, keys, and IDs. He only threatened to call police on me for appearing underdressed and refused to serve me. I was not underdressed. \n\nThe phone calls that citi bank allege that I had with them are obsolete, and in the last letter they wrote to me they are pretending not to have read my cfpb complaint. They are also lying about what was said in the calls and in mail correspondence pertaining to the complaint, for which I was promised a refund and not an appeal of a denial but an actual refund pursuant to documents. They continuously pretend that I have never reported in person, but they also pretend that I have refused to submit the documents they asked. They continuously pretend that I have not submitted required documents even when I have, and they continuously attempt to criminalize, XXXX humiliate me, and threaten me with policing fraud and medical poisons ( diagnostic with prescription fraud ) from reporting violent crime in a so-called developed country. I have history of anaphylaxis and history of sudden unconsciousness ( beatings ) with near brain death. This has never affected my ability to report fraud or to investigate fraud professionally or as a consumer. I became a fraud XXXX for the purpose of bringing violent criminals to justice, not to steal from consumers or be accused of being an illegal immigrant by Citi Bank. I became targeted by fraudsters also because of my status as resident in health fraud investigations.","date_sent_to_company":"2023-09-29T23:56:51.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"10013","tags":null,"has_narrative":true,"complaint_id":"7630237","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2023-09-29T23:24:30.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["They were XXXX trafficking me to my XXXX traffickers and threatening me with police when I <em>reported</em> in <em>person</em> or on the phone if in <em>person</em>. They are pretending that my in <em>person</em> <em>report</em> at the CitiBank in early XXXX of XXXX XXXX the morning after I was mugged of my card and keys does not exist. They refused to refund the <em>transaction</em> solely <em>because</em> the amount was too large in phone conversations as well for this <em>transaction</em> I am referring to on the bank statements that were requested."]},"sort":[14.659804,"7630237"]},{"_index":"complaint-public-v1","_id":"11805982","_score":14.603234,"_source":{"product":"Checking or savings account","complaint_what_happened":"Subject : Complaint Regarding Unauthorized Transaction on XXXX XXXX Dear CFPB, I am writing to file a complaint about a n unauthorized transaction that occurred on my XXXX XXXX account. \n\nDetails of the Incident : Date of the Transaction : XX/XX/year> Transaction Amount : {$1000.00} Recipient or Description of Transaction : XXXX XXXX Refunded the funds to a XXXX XXXX XXXX XXXX. I have never sent or received any money from the Business. I do not know this person. I called XXXX XXXX and explained to them that this is a mistake, and they told me that there is nothing they can do about it and that it is finale. I reached out to Chase Bank ; they gave me the funds back until they did an investigation. On XX/XX/year> they reversed the payment and gave it back to XXXX XXXX XXXX XXXX. XXXX told me that the reason they gave them my money is because they verified who they were. I explained to them that I'm disputing the fact that I never sent them money. No one from XXXX reached out to me for any documents or statements that may have helped with the investigation. I have tried to look this company up and could not find anything. I believe that I have been a victim of Wire fraud and Chase Bank is allowing it to happen. \n\nMy XXXX XXXX Account Details : XXXX XXXX  This Transaction was neither authorized nor initiated by me. I discovered the issue on XX/XX/year> when I reviewed my account. \n\nSteps Taken So Far : 1. I contacted XXXX XXXX support via their in-app support feature on XX/XX/year> to report the unauthorized transaction. When i couldn't get it resolved with them, I contacted Chase bank. \n2. I requested a refund and provided all relevant details, but XXXX XXXX denied my claim. \n3. I also reported this matter to my bank XX/XX/year> but also denied m claim. \n\nDespite my efforts, this matter remains unresolved. This has caused financial and emotional stress, as this unauthorized withdrawal directly impact my account balance. \n\nDesired Resolution : I am seeking the CFPB 's assistance in securing a refund for the unauthorized transaction and ensuring the XXXX XXXX and Chase Bank improves its handling of such cases, including providing timely and fair resolutions for its users. \n\nSupporting Documents : I am attaching any relevant documentation, including screenshots of the transaction, correspondence with XXXX XXXX Support, and my bank 's communication. \n\nThank you for reviewing my complaint. I appreciate your help in resolving this matter. \n\nSincerely, XXXX XXXX XXXX XXXX XXXX","date_sent_to_company":"2025-01-28T20:12:08.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"77042","tags":null,"has_narrative":true,"complaint_id":"11805982","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-01-28T18:44:34.000Z","state":"TX","company_public_response":null,"sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["Subject : Complaint Regarding <em>Unauthorized</em> <em>Transaction</em> on XXXX XXXX Dear CFPB, I am writing to file a complaint about a n <em>unauthorized</em> <em>transaction</em> that occurred on my XXXX XXXX account. \n\nDetails of the Incident : Date of the <em>Transaction</em> : XX/XX/year> <em>Transaction</em> Amount : {$1000.00} Recipient or Description of <em>Transaction</em> : XXXX XXXX Refunded the funds to a XXXX XXXX XXXX XXXX. I have never sent or received any money from the Business. I do not <em>know</em> this <em>person</em>."]},"sort":[14.603234,"11805982"]},{"_index":"complaint-public-v1","_id":"4250760","_score":14.346472,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/XXXX there was a XXXX  transaction of {$1000.00} to an XXXX XXXX from my USAA checking account. This transaction was unauthorized. I do not know XXXX XXXX. I was the victim of a scam, Mr. XXXX impersonating several people including a tow-man and mechanic. I called someone out to run a diagnostics on my non-running vehicle and they claimed to tow it to do just that however my vehicle along with my phone, and my credit/debit cards were stolen. This person began making transactions on my account ( fraud ) because he has access to ALL of my personal information and unlocked cell phone, so at this point I contacted the police and filed a police report but not before disputing those charges with my banks. Yes banks because XXXX XXXX also stole money from my other financial institutions totaling over {$2000.00}. I requested several reviews and appeals and even took it as high as the executives office with my dispute and it was still denied. XXXX at the XXXX  office was extremely rude and dismissive of the situation and tried nothing to help resolve so I decided to file this complaint so that banks and XXXX scammers dont get away with stuff like this in the future. As a XXXX mother of XXXX this financially destroyed my family and Im asking that justice be served in this complaint. Please note that I provided the police report information as well and that still wasnt good enough.","date_sent_to_company":"2021-03-27T17:09:14.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"30228","tags":"Servicemember","has_narrative":true,"complaint_id":"4250760","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"UNITED SERVICES AUTOMOBILE ASSOCIATION","date_received":"2021-03-27T16:47:13.000Z","state":"GA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Problem using a debit or ATM card"},"highlight":{"complaint_what_happened":["This <em>person</em> began making transactions on my account ( fraud ) <em>because</em> he has access to ALL of my personal information and unlocked cell phone, so at this point I contacted the police and filed a police <em>report</em> but not before disputing those charges with my banks. Yes banks <em>because</em> XXXX XXXX also stole money from my other financial institutions totaling over {$2000.00}."]},"sort":[14.346472,"4250760"]},{"_index":"complaint-public-v1","_id":"20284884","_score":14.277579,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XXXX XXXX I got a call from a person who says she was a customer service associate to confrm if I referred somebody to use their money transfer company. That day I did referred somwbody. The person I referred gave them my number so they were able to call. They asked the name lf the person I referred and they said that for that I get a referral rewards. They told me that they will send me a code to make sure that the person whom I referred was referred by me. So they send me a code in my phone and I read it back to them. After that they said that I earned a referral rewards and I can use that to fund money transfers but I cant transfer money yet until they put in that reward which will take 3 to 4 days. That call took about 15 mins. So when I hanged up after 15 mins, I logged on to my Remitly Account and found there was three money transfer that I did not do. It was {$830.00} to my brothers mobile wallet and {$870.00} to my sister-in-laws sisters mobile wallet ( bith XXXX  which is a mobile wallet in the XXXX ). The third money transer of {$350.00} to a niece of my friend which showed pending. Those money never went to my brothers and sister-in-laws sisters monile wallet so I quickly called Remitly tp report about thia unauthorized transaction and also called my bank XXXX to report this and rquest them to cancel any transaction from Remitly. I logged in to my XXXX  and showed Pending on all three money transfer. While talking with both Remitly and XXXX, XXXX cancelled my debit card and was able to stop the Remitly Transaction of {$350.00} that shows Pending. The reference number of the transaction that went through are XXXX and XXXX ) .XXXX says they will investigate this and Remitly says they have suspended my Remitly account since it was compromised. After 72, hours reporting, I called Remitly and said they can not do anything about it and will not refund my {$1700.00}. Because they are just the middle man. I asked them to give me the mobile wallet number where my money went to but they refused saying its against their policy. I asked them how will I trace where it went when they have suspended my Remitly account and cant login anymore. They said they cant do anything about it. Up to this day, there is still no update from XXXX, no news if I can ever get my money back. Meanwhile while that unauthorized transaction was happening, something was also happening with my paypal acxount where an person whom i dont know named XXXX XXXX XXXX sending {$450.00} to her mobile wallet ( XXXX. i will attach a picture of that number that XXXX was able to cancel.","date_sent_to_company":"2026-04-27T15:22:41.000Z","issue":"Other transaction problem","sub_product":"International money transfer","zip_code":"22315","tags":null,"has_narrative":true,"complaint_id":"20284884","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Remitly, Inc.","date_received":"2026-03-15T23:16:02.000Z","state":"VA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Meanwhile while that <em>unauthorized</em> <em>transaction</em> was happening, something was also happening with my paypal acxount where an <em>person</em> whom i dont <em>know</em> named XXXX XXXX XXXX sending {$450.00} to her mobile wallet ( XXXX. i will attach a picture of that number that XXXX was able to cancel."],"issue":["Other <em>transaction</em> problem"]},"sort":[14.277579,"20284884"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":644,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":644}]}},"product":{"doc_count":644,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking or savings account","doc_count":179,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking account","doc_count":157},{"key":"Savings account","doc_count":13},{"key":"Other banking product or service","doc_count":9}]}},{"key":"Credit reporting or other personal consumer reports","doc_count":163,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":162},{"key":"Other personal consumer 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