{"took":896,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":150274,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"12265572","_score":9.781864,"_source":{"product":"Credit card","complaint_what_happened":"A credit card account was opened XX/XX/XXXX in my name fraudulently. I did not request the account. I tried to call to cancel the account and you can not ever actually get through to CitiCards CBNA unless you have your account number, which I don't because it is a fraud. The account shows on my credit report. \n\nCredit Card CITICARDS CBNA XXXX... \n{$0.00} Credit usage You aren't using this account right now. \n\nXXXX % BALANCE {$0.00} CREDIT LIMIT {$12000.00} Payment Status Credit Report Period XX/XX/XXXX Date of Last Payment XXXX XXXX Monthly payment Not available Statement balance Not available Payment History Payment History XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX No payment history. \nGreen checkmark. Meets requirement. No payment history. No payment history. No payment history. No payment history. No payment history. No payment history. No payment history. No payment history. No payment history. No payment history. \nXXXX No payment history. No payment history. No payment history. No payment history. No payment history. No payment history. No payment history. No payment history. No payment history. \nXXXX XXXX. Meets requirement. \nXXXX XXXX Meets requirement. \nXXXX XXXX. Meets requirement. \nLast payment received XX/XX/XXXX Highest balance Not available Account Age XXXX months Opened on XX/XX/XXXX Account Details Account Type REVOLVING Condition Open Responsibility INDIVIDUAL Term ( in months ) Remarks Date of Account Status XX/XX/XXXX Payment Status Current Times XX/XX/XXXX Days Late XXXX / XXXX / XXXX Creditor Info CITICARDS CBNA XXXX XXXX XXXX XXXX XXXX, SD XXXX ( XXXX ) XXXX","date_sent_to_company":"2025-02-27T15:49:31.000Z","issue":"Closing your account","sub_product":"General-purpose credit card or charge card","zip_code":"37064","tags":"Older American","has_narrative":true,"complaint_id":"12265572","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2025-02-27T15:43:20.000Z","state":"TN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Can't close your account"},"highlight":{"complaint_what_happened":["No <em>payment</em> <em>history</em>. No <em>payment</em> <em>history</em>. No <em>payment</em> <em>history</em>. \nXXXX No <em>payment</em> <em>history</em>. No <em>payment</em> <em>history</em>. No <em>payment</em> <em>history</em>. No <em>payment</em> <em>history</em>. No <em>payment</em> <em>history</em>. No <em>payment</em> <em>history</em>. No <em>payment</em> <em>history</em>. No <em>payment</em> <em>history</em>. No <em>payment</em> <em>history</em>. \nXXXX XXXX. Meets requirement. \nXXXX XXXX Meets requirement. \nXXXX XXXX. Meets requirement."],"issue":["Closing your <em>account</em>"],"sub_issue":["Can't close your <em>account</em>"]},"sort":[9.781864,"12265572"]},{"_index":"complaint-public-v1","_id":"3679874","_score":9.631728,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have 17 open accounts with XXXX XXXX that were placed in forbearance as part of the Cares Act back in XXXX of XXXX. Over the course of the past two months my credit scores have plummeted ( in excess of 50 points ) as the information reported to the credit bureaus has been inaccurate - resulting in me no longer qualifying for a mortgage I was pursuing. I have made numerous calls to XXXX in an attempt to get this corrected. During one call I was advised it was a credit bureau issue and to file disputes with all three agencies, which I did and they're still under investigation. During another call I wasn't getting any resolution through the XXXX agent and requested a supervisor. The supervisor advised me of an option to submit a credit dispute directly through XXXX, which has to be done through the mail. During the most recent call with XXXX, the agent began laughing as I was asking a question relative to the latest information being reported by XXXX to the credit bureaus. Below, is a breakdown of the discrepancies from each credit report obtained from Equifax, XXXX, and XXXX  ( PDF also included showing examples ) : XX/XX/XXXX Equifax - Account Status - Closed, Payment Status - Pays Account As Agreed, Comments - Payment Deferred, Payment History - No XXXX Payment History Reported XXXX  - Account Status - Open, Payment Status -Pays As Agreed, Payment History - No Payment History Reported for XXXX XXXX  XXXX Account Status - Open, Payment Status - Current, Was 180 Days Past Due, Comments - Payment Deferred & Account in Forbearance, Payment History - XXXX Payment History Reported XX/XX/XXXX Equifax XXXX Account Status - Closed, Payment Status - Pays Account as Agreed, Comment - Payment Deferred, Payment History - No XXXX Payment History XXXX  XXXX Account Status - Closed, Payment Status -Paid As Agreed, Comment - Payment Deferred, Payment History - No Payment History Reported for XXXX XXXX  - Account Status - Closed, Payment Status - Current, Was 180 Days Past Due, Comment - Payment Deferred, Payment History - XXXX Payment History Reported XX/XX/XXXX Equifax - Account Status - Closed, Payment History - Pays Account As Agreed, Comment - Payment Deferred, Payment History - No XXXX/ XXXX Payment History Reported XXXX  - Account Statue - Closed, Payment Status - Paid As Agreed, Comment - Payment Deferred, Payment History - No Payment History Reported for XXXX, XXXX or XXXX XXXX  - Account Status - Open, Payment Status - Current- Was 180 Days Past Due, Payment History - XXXX and XXXX Payment History Reported XX/XX/XXXX Equifax - Account Status XXXX Open, Payment Status - Pays As Agreed, Payment History - XXXX Payment History Reported, No Payment History For XXXX XXXX  - Account Status XXXX Open, Payment Status - Pays As Agreed, Payment History - XXXX Payment History Reported, No Payment History For XXXX XXXX  - Account Status XXXX Open, Payment Status - Current- Was 180 Days Past Due, Payment History - XXXX and XXXX Payment History Reported","date_sent_to_company":"2020-06-02T20:38:54.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"46304","tags":null,"has_narrative":true,"complaint_id":"3679874","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2020-06-02T20:38:49.000Z","state":"IN","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["Past Due, Comments - <em>Payment</em> Deferred & <em>Account</em> in Forbearance, <em>Payment</em> <em>History</em> - XXXX <em>Payment</em> <em>History</em> Reported XX/XX/XXXX Equifax XXXX <em>Account</em> Status - Closed, <em>Payment</em> Status - Pays <em>Account</em> as Agreed, Comment - <em>Payment</em> Deferred, <em>Payment</em> <em>History</em> - No XXXX <em>Payment</em> <em>History</em> XXXX  XXXX <em>Account</em> Status - Closed, <em>Payment</em> Status -Paid As Agreed, Comment - <em>Payment</em> Deferred, <em>Payment</em> <em>History</em> - No <em>Payment</em> <em>History</em> Reported for XXXX XXXX  - <em>Account</em> Status - Closed, <em>Payment</em> Status - Current, Was 180 Days Past"],"sub_issue":["<em>Account</em> status incorrect"]},"sort":[9.631728,"3679874"]},{"_index":"complaint-public-v1","_id":"3679856","_score":9.631728,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have 17 open accounts with XXXX XXXX that were placed in forbearance as part of the Cares Act back in XXXX of XXXX. Over the course of the past two months my credit scores have plummeted ( in excess of 50 points ) as the information reported to the credit bureaus has been inaccurate - resulting in me no longer qualifying for a mortgage I was pursuing. I have made numerous calls to XXXX in an attempt to get this corrected. During one call I was advised it was a credit bureau issue and to file disputes with all three agencies, which I did and they're still under investigation. During another call I wasn't getting any resolution through the XXXX agent and requested a supervisor. The supervisor advised me of an option to submit a credit dispute directly through XXXX, which has to be done through the mail. During the most recent call with XXXX, the agent began laughing as I was asking a question relative to the latest information being reported by XXXX to the credit bureaus. Below, is a breakdown of the discrepancies from each credit report obtained from XXXX, XXXX, and Experian ( PDF also included showing examples ) : XX/XX/XXXX XXXX  - Account Status - Closed, Payment Status - Pays Account As Agreed, Comments - Payment Deferred, Payment History - No XXXX Payment History Reported XXXX  - Account Status - Open, Payment Status -Pays As Agreed, Payment History - No Payment History Reported for XXXX Experian XXXX Account Status - Open, Payment Status - Current, Was 180 Days Past Due, Comments - Payment Deferred & Account in Forbearance, Payment History - XXXX Payment History Reported XX/XX/XXXX XXXX  XXXX Account Status - Closed, Payment Status - Pays Account as Agreed, Comment - Payment Deferred, Payment History - No XXXX Payment History XXXX  XXXX Account Status - Closed, Payment Status -Paid As Agreed, Comment - Payment Deferred, Payment History - No Payment History Reported for XXXX Experian - Account Status - Closed, Payment Status - Current, Was 180 Days Past Due, Comment - Payment Deferred, Payment History - XXXX Payment History Reported XX/XX/XXXX XXXX  - Account Status - Closed, Payment History - Pays Account As Agreed, Comment - Payment Deferred, Payment History - No XXXX/ XXXX Payment History Reported Transunion - Account XXXX - Closed, Payment Status - Paid As Agreed, Comment - Payment Deferred, Payment History - No Payment History Reported for XXXX, XXXX or XXXX Experian - Account Status - Open, Payment Status - Current- Was 180 Days Past Due, Payment History - XXXX and XXXX Payment History Reported XX/XX/XXXX XXXX  - Account Status XXXX Open, Payment Status - Pays As Agreed, Payment History - XXXX Payment History Reported, No Payment History For XXXX XXXX  - Account Status XXXX Open, Payment Status - Pays As Agreed, Payment History - XXXX Payment History Reported, No Payment History For XXXX Experian - Account Status XXXX Open, Payment Status - Current- Was 180 Days Past Due, Payment History - XXXX and XXXX Payment History Reported","date_sent_to_company":"2020-06-02T20:38:54.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"46304","tags":null,"has_narrative":true,"complaint_id":"3679856","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2020-06-02T20:38:49.000Z","state":"IN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["Days Past Due, Comments - <em>Payment</em> Deferred & <em>Account</em> in Forbearance, <em>Payment</em> <em>History</em> - XXXX <em>Payment</em> <em>History</em> Reported XX/XX/XXXX XXXX  XXXX <em>Account</em> Status - Closed, <em>Payment</em> Status - Pays <em>Account</em> as Agreed, Comment - <em>Payment</em> Deferred, <em>Payment</em> <em>History</em> - No XXXX <em>Payment</em> <em>History</em> XXXX  XXXX <em>Account</em> Status - Closed, <em>Payment</em> Status -Paid As Agreed, Comment - <em>Payment</em> Deferred, <em>Payment</em> <em>History</em> - No <em>Payment</em> <em>History</em> Reported for XXXX Experian - <em>Account</em> Status - Closed, <em>Payment</em> Status - Current, Was 180 Days"],"sub_issue":["<em>Account</em> status incorrect"]},"sort":[9.631728,"3679856"]},{"_index":"complaint-public-v1","_id":"3679876","_score":9.595328,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have 17 open accounts with XXXX XXXX that were placed in forbearance as part of the Cares Act back in XXXX of XXXX. Over the course of the past two months my credit scores have plummeted ( in excess of 50 points ) as the information reported to the credit bureaus has been inaccurate - resulting in me no longer qualifying for a mortgage I was pursuing. I have made numerous calls to XXXX in an attempt to get this corrected. During one call I was advised it was a credit bureau issue and to file disputes with all three agencies, which I did and they're still under investigation. During another call I wasn't getting any resolution through the XXXX agent and requested a supervisor. The supervisor advised me of an option to submit a credit dispute directly through XXXX, which has to be done through the mail. During the most recent call with XXXX, the agent began laughing as I was asking a question relative to the latest information being reported by XXXX to the credit bureaus. Below, is a breakdown of the discrepancies from each credit report obtained from XXXX, TransUnion, and XXXX  ( PDF also included showing examples ) : XX/XX/XXXX XXXX  - Account Status - Closed, Payment Status - Pays Account As Agreed, Comments - Payment Deferred, Payment History - No XXXX Payment History Reported Transunion - Account Status - Open, Payment Status -Pays As Agreed, Payment History - No Payment History Reported for XXXX XXXX  XXXX Account Status - Open, Payment Status - Current, Was 180 Days Past Due, Comments - Payment Deferred & Account in Forbearance, Payment History - XXXX Payment History Reported XX/XX/XXXX XXXX  XXXX Account Status - Closed, Payment Status - Pays Account as Agreed, Comment - Payment Deferred, Payment History - No XXXX Payment History Transunion XXXX Account Status - Closed, Payment Status -Paid As Agreed, Comment - Payment Deferred, Payment History - No Payment History Reported for XXXX XXXX  - Account Status - Closed, Payment Status - Current, Was 180 Days Past Due, Comment - Payment Deferred, Payment History - XXXX Payment History Reported XX/XX/XXXX XXXX  - Account Status - Closed, Payment History - Pays Account As Agreed, Comment - Payment Deferred, Payment History - No XXXX/ XXXX Payment History Reported Transunion - Account Statue - Closed, Payment Status - Paid As Agreed, Comment - Payment Deferred, Payment History - No Payment History Reported for XXXX, XXXX or XXXX XXXX  - Account Status - Open, Payment Status - Current- Was 180 Days Past Due, Payment History - XXXX and XXXX Payment History Reported XX/XX/XXXX XXXX  - Account Status XXXX Open, Payment Status - Pays As Agreed, Payment History - XXXX Payment History Reported, No Payment History For XXXX Transunion - Account Status XXXX Open, Payment Status - Pays As Agreed, Payment History - XXXX Payment History Reported, No Payment History For XXXX XXXX  - Account Status XXXX Open, Payment Status - Current- Was 180 Days Past Due, Payment History - XXXX and XXXX Payment History Reported","date_sent_to_company":"2020-06-02T20:38:54.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"46304","tags":null,"has_narrative":true,"complaint_id":"3679876","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2020-06-02T20:38:49.000Z","state":"IN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["180 Days Past Due, Comments - <em>Payment</em> Deferred & <em>Account</em> in Forbearance, <em>Payment</em> <em>History</em> - XXXX <em>Payment</em> <em>History</em> Reported XX/XX/XXXX XXXX  XXXX <em>Account</em> Status - Closed, <em>Payment</em> Status - Pays <em>Account</em> as Agreed, Comment - <em>Payment</em> Deferred, <em>Payment</em> <em>History</em> - No XXXX <em>Payment</em> <em>History</em> Transunion XXXX <em>Account</em> Status - Closed, <em>Payment</em> Status -Paid As Agreed, Comment - <em>Payment</em> Deferred, <em>Payment</em> <em>History</em> - No <em>Payment</em> <em>History</em> Reported for XXXX XXXX  - <em>Account</em> Status - Closed, <em>Payment</em> Status - Current, Was 180"],"sub_issue":["<em>Account</em> status incorrect"]},"sort":[9.595328,"3679876"]},{"_index":"complaint-public-v1","_id":"3679846","_score":9.563985,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have 17 open accounts with Fedloan Serving that were placed in  forbearance as part of the Cares Act back in XX/XX/2020. Over the course of the past two months my credit scores have plummeted ( in excess of 50 points ) as the information reported to the credit bureaus has been inaccurate - resulting in me no longer qualifying for a mortgage I was pursuing. I have made numerous calls to Fedloan in an attempt to get this corrected. During one call I was advised it was a credit bureau issue and to file disputes with all three agencies, which I did and they're still under investigation. During another call I wasn't getting any resolution through the Fedloan agent and requested a supervisor. The supervisor advised me of an option to submit a credit dispute directly through Fedloan, which has to be done through the mail. During the most recent call with Fedloan, the agent began laughing as I was asking a question relative to the latest information being reported by Fedloan to the credit bureaus. Below, is a breakdown of the discrepancies from each credit report obtained from XXXX, XXXX, and XXXX  ( PDF also included showing examples ) : XX/XX/20 XXXX  - Account Status - Closed, Payment Status - Pays Account As Agreed, Comments - Payment Deferred, Payment History - No XX/XX/XXXX Payment History Reported XXXX  - Account Status - Open, Payment Status -Pays As Agreed, Payment History - No Payment History Reported for XX/XX/XXXX XXXX  - Account Status - Open, Payment Status - Current, Was 180 Days Past Due, Comments - Payment Deferred & Account in Forbearance, Payment History - XX/XX/XXXX Payment History Reported XX/XX/20 XXXX  - Account Status - Closed, Payment Status - Pays Account as Agreed, Comment - Payment Deferred, Payment History - No XX/XX/XXXX Payment History XXXX  - Account Status - Closed, Payment Status -Paid As Agreed, Comment - Payment Deferred, Payment History - No Payment History Reported for XX/XX/XXXX XXXX  -  Account Status - Closed, Payment Status - Current, Was 180 Days Past Due, Comment - Payment Deferred, Payment History - XX/XX/XXXX Payment History Reported XX/XX/20 XXXX  - Account Status - Closed, Payment History - Pays Account As Agreed, Comment - Payment Deferred, Payment History - No XX/XX/XXXX/ XX/XX/XXXX Payment History Reported XXXX  - Account Statue - Closed, Payment Status - Paid As Agreed, Comment - Payment Deferred, Payment History - No Payment History Reported for XX/XX/XXXX, XX/XX/XXXX or XX/XX/XXXX XXXX  - Account Status - Open, Payment Status - Current- Was 180 Days Past Due, Payment History - XX/XX/XXXX and XX/XX/XXXX Payment History Reported XX/XX/20 XXXX  - Account Status - Open, Payment Status - Pays As Agreed, Payment History - XX/XX/XXXX Payment History Reported, No Payment History For XX/XX/XXXX XXXX  - Account Status - Open, Payment Status - Pays As Agreed, Payment History - XX/XX/XXXX Payment History Reported, No Payment History For XX/XX/XXXX XXXX - Account Status - Open, Payment Status - Current- Was 180 Days Past Due, Payment History - XX/XX/XXXX and XX/XX/XXXX Payment History Reported","date_sent_to_company":"2020-06-02T20:38:35.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"46304","tags":null,"has_narrative":true,"complaint_id":"3679846","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AES/PHEAA","date_received":"2020-06-02T20:33:28.000Z","state":"IN","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["Days Past Due, Comments - <em>Payment</em> Deferred & <em>Account</em> in Forbearance, <em>Payment</em> <em>History</em> - XX/XX/XXXX <em>Payment</em> <em>History</em> Reported XX/XX/20 XXXX  - <em>Account</em> Status - Closed, <em>Payment</em> Status - Pays <em>Account</em> as Agreed, Comment - <em>Payment</em> Deferred, <em>Payment</em> <em>History</em> - No XX/XX/XXXX <em>Payment</em> <em>History</em> XXXX  - <em>Account</em> Status - Closed, <em>Payment</em> Status -Paid As Agreed, Comment - <em>Payment</em> Deferred, <em>Payment</em> <em>History</em> - No <em>Payment</em> <em>History</em> Reported for XX/XX/XXXX XXXX  -  <em>Account</em> Status - Closed, <em>Payment</em> Status - Current, Was"],"sub_issue":["<em>Account</em> status incorrect"]},"sort":[9.563985,"3679846"]},{"_index":"complaint-public-v1","_id":"5735159","_score":9.374513,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/2022, I submitted a dispute to XXXX, XXXX, and Experian about some accounts that did not look right on my credit report. According to the FCRA, the bureaus must be able to provide the original documentation, we requested, for any and all accounts listed within 30 days. I requested that documentation and did not receive the method of verification within that time frame. \n\nI then sent a reinvestigation request on XX/XX/2022, to provide them a second opportunity to provide me with the method of verification, and still nothing has been received. \n\nAt this time all three bureaus are in violation of the FCRA and I am filing this formal complaint with the CFPB. The accounts and reason for the investigation are listed below. \n\nXXXX XXXX This was a pay per delete agreement, but account is still showing on my credit profile. \n\nXXXX XXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX XXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX XXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX XXXX I have never been late on this account and requested the payment history. \n\nDPT EDXXXX XXXX I have never been late on this account and requested the payment history. \n\nDPT EDXXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX  XXXX I have never been late on this account and requested the payment history. \n\nXXXX  XXXX I have never been late on this account and requested the payment history. \n\nDPT EDXXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX  XXXX I have never been late on this account and requested the payment history. \n\nXXXX  XXXX I have never been late on this account and requested the payment history. \n\nXXXX  XXXX I have never been late on this account and requested the payment history. \n\nXXXX  XXXX I have never been late on this account and requested the payment history. \n\nXXXX  XXXX I have never been late on this account and requested the payment history. \n\nXXXX XXXX I have never been late on this account and requested the payment history. \n\nDPT EDXXXX XXXX I have never been late on this account and requested the payment history. \n\nDPT EDXXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX XXXX  XXXX This was a pay per delete agreement, but account is still showing on my credit profile. \n\nXXXX XXXX XXXX This was a pay per delete agreement, but account is still showing on my credit profile.","date_sent_to_company":"2022-07-05T15:15:42.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"27604","tags":null,"has_narrative":true,"complaint_id":"5735159","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2022-07-05T15:15:37.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["XXXX XXXX I have never been late on this <em>account</em> and requested the <em>payment</em> <em>history</em>. \n\nDPT EDXXXX XXXX I have never been late on this <em>account</em> and requested the <em>payment</em> <em>history</em>. \n\nDPT EDXXXX XXXX I have never been late on this <em>account</em> and requested the <em>payment</em> <em>history</em>. \n\nXXXX  XXXX I have never been late on this <em>account</em> and requested the <em>payment</em> <em>history</em>. \n\nXXXX  XXXX I have never been late on this <em>account</em> and requested the <em>payment</em> <em>history</em>."]},"sort":[9.374513,"5735159"]},{"_index":"complaint-public-v1","_id":"5735154","_score":9.372247,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/2022, I submitted a dispute to XXXX, TransUnion, and XXXX about some accounts that did not look right on my credit report. According to the FCRA, the bureaus must be able to provide the original documentation, we requested, for any and all accounts listed within 30 days. I requested that documentation and did not receive the method of verification within that time frame. \n\nI then sent a reinvestigation request on XX/XX/2022, to provide them a second opportunity to provide me with the method of verification, and still nothing has been received. \n\nAt this time all three bureaus are in violation of the FCRA and I am filing this formal complaint with the CFPB. The accounts and reason for the investigation are listed below. \n\nXXXX XXXX This was a pay per delete agreement, but account is still showing on my credit profile. \n\nXXXX XXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX XXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX XXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX XXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX XXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX  XXXX I have never been late on this account and requested the payment history. \n\nXXXX  XXXX I have never been late on this account and requested the payment history. \n\nDPT EDXXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX  XXXX I have never been late on this account and requested the payment history. \n\nXXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX  XXXX I have never been late on this account and requested the payment history. \n\nXXXX XXXX I have never been late on this account and requested the payment history. \n\nDPT EDXXXX XXXX I have never been late on this account and requested the payment history. \n\nDPT ED/XXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX XXXX XXXX This was a pay per delete agreement, but account is still showing on my credit profile. \n\nXXXX XXXX XXXX This was a pay per delete agreement, but account is still showing on my credit profile.","date_sent_to_company":"2022-07-05T15:15:29.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"27604","tags":null,"has_narrative":true,"complaint_id":"5735154","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-07-05T14:35:13.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["DPT EDXXXX XXXX I have never been late on this <em>account</em> and requested the <em>payment</em> <em>history</em>. \n\nXXXX XXXX I have never been late on this <em>account</em> and requested the <em>payment</em> <em>history</em>. \n\nXXXX XXXX I have never been late on this <em>account</em> and requested the <em>payment</em> <em>history</em>. \n\nXXXX  XXXX I have never been late on this <em>account</em> and requested the <em>payment</em> <em>history</em>. \n\nXXXX XXXX I have never been late on this <em>account</em> and requested the <em>payment</em> <em>history</em>."]},"sort":[9.372247,"5735154"]},{"_index":"complaint-public-v1","_id":"11164598","_score":9.34911,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"The accounts listed below doesn't show the actual date the accounts are charged off and actually doesn't show a true reflection of the payment history. What's sad about all of this is most of the history shows XXXX not reporting or XXXX  unknown. I also noticed that since the accounts has repeatedly been updated as charged off every month. This is an update in the payment history. A charge off account should Not include an active payment history. This inaccurate information falsely manipulates the statute of limitations. \n\nXXXX XXXX XXXX It states on report last payment XX/XX/year> but no payment reported just C/O based on credit report & Trans-union XXXX XXXX XXXX XXXX Payment history doesn't reflect the results received, and this report was pulled 2 days ago. There's inaccuracies of what was provided and what's actually reporting. \n\nXXXX XXXX Payment history is not reporting accurately. Also, this account states on the report paid in full and was a charge off account. This debt is no longer owed to this creditor based on the statement from your own report. \n\nXXXX XXXX XXXX XXXX XXXX after update and now reporting a payment history. \n\nXXXX XXXX XXXX XXXX after update and now reporting a payment history. \n\nXXXX XXXX XXXX XXXX XXXX after update and now reporting a payment history. \n\nXXXX XXXX XXXX XXXX Based on the response from your company on XX/XX/year> this account was deleted, but it's still showing on my credit report with no payment history and a collection status. How is this feasible? How can an account go straight to collection with no payment history. \n\nXXXX XXXX XXXX XXXX XXXX Again, this is another account showing no payment history, but it's in collections.","date_sent_to_company":"2024-12-16T02:16:15.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"346XX","tags":null,"has_narrative":true,"complaint_id":"11164598","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-12-16T01:42:30.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["How can an <em>account</em> go straight to collection with no <em>payment</em> <em>history</em>. \n\nXXXX XXXX XXXX XXXX XXXX Again, this is another <em>account</em> showing no <em>payment</em> <em>history</em>, but it's in collections."]},"sort":[9.34911,"11164598"]},{"_index":"complaint-public-v1","_id":"5735158","_score":9.3397665,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/2022, I submitted a dispute to Equifax, XXXX, and XXXX about some accounts that did not look right on my credit report. According to the FCRA, the bureaus must be able to provide the original documentation, we requested, for any and all accounts listed within 30 days. I requested that documentation and did not receive the method of verification within that time frame. \n\nI then sent a reinvestigation request on XX/XX/2022, to provide them a second opportunity to provide me with the method of verification, and still nothing has been received. \n\nAt this time all three bureaus are in violation of the FCRA and I am filing this formal complaint with the CFPB. The accounts and reason for the investigation are listed below. \n\nXXXX XXXX This was a pay per delete agreement, but account is still showing on my credit profile. \n\nXXXX XXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX XXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX XXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX XXXX I have never been late on this account and requested the payment history. \n\nDPT EDXXXX XXXX I have never been late on this account and requested the payment history. \n\nDPT EDXXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX  XXXX I have never been late on this account and requested the payment history. \n\nXXXX  XXXX I have never been late on this account and requested the payment history. \n\nDPT EDXXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX  XXXX I have never been late on this account and requested the payment history. \n\nXXXX  XXXX I have never been late on this account and requested the payment history. \n\nXXXX  XXXX I have never been late on this account and requested the payment history. \n\nXXXX  XXXX I have never been late on this account and requested the payment history. \n\nXXXX  XXXX I have never been late on this account and requested the payment history. \n\nXXXX  XXXX I have never been late on this account and requested the payment history. \n\nDPT EDXXXX XXXX I have never been late on this account and requested the payment history. \n\nDPT EDXXXX XXXX I have never been late on this account and requested the payment history. \n\nXXXX XXXX XXXXXXXX This was a pay per delete agreement, but account is still showing on my credit profile. \n\nXXXX XXXX XXXX This was a pay per delete agreement, but account is still showing on my credit profile.","date_sent_to_company":"2022-07-05T15:15:42.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"27604","tags":null,"has_narrative":true,"complaint_id":"5735158","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2022-07-05T15:15:37.000Z","state":"NC","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["XXXX XXXX I have never been late on this <em>account</em> and requested the <em>payment</em> <em>history</em>. \n\nDPT EDXXXX XXXX I have never been late on this <em>account</em> and requested the <em>payment</em> <em>history</em>. \n\nDPT EDXXXX XXXX I have never been late on this <em>account</em> and requested the <em>payment</em> <em>history</em>. \n\nXXXX  XXXX I have never been late on this <em>account</em> and requested the <em>payment</em> <em>history</em>. \n\nXXXX  XXXX I have never been late on this <em>account</em> and requested the <em>payment</em> <em>history</em>."]},"sort":[9.3397665,"5735158"]},{"_index":"complaint-public-v1","_id":"9712925","_score":9.315424,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"All three of the credit bureaus are reporting different payment history and last reporting date. XXXX XXXX They have two accounts XXXXThey are reporting also different payment history on each one but has since been updated to paid as agreed TN CHILD SUP ACCOUNT XXXX each bureaus reporting different account ratings-term length-account type-date opened-payment history XXXXeach bureau are reporting different payment history- All three of the credit bureaus are reporting different payment history and last reporting date. XXXX XXXX  They have two accounts/update to paid as agreed XXXXThey are reporting also different payment history on each one but has since been updated to paid as agreed-update to paid as agreed on account holders account please update on as I am the authorized user TN CHILD SUP ACCOUNT XXXX each bureaus reporting different account ratings-term length-account type-date opened-payment history-Delete from reports XXXXeach bureau is reporting different payment history-update to paid as agreed","date_sent_to_company":"2024-08-05T18:54:03.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"38114","tags":null,"has_narrative":true,"complaint_id":"9712925","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-08-05T18:50:11.000Z","state":"TN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["XXXX XXXX They have two <em>accounts</em> XXXXThey are reporting also different <em>payment</em> <em>history</em> on each one but has since been updated to paid as agreed TN CHILD SUP <em>ACCOUNT</em> XXXX each bureaus reporting different <em>account</em> ratings-term length-<em>account</em> type-date opened-<em>payment</em> <em>history</em> XXXXeach bureau are reporting different <em>payment</em> <em>history</em>- All three of the credit bureaus are reporting different <em>payment</em> <em>history</em> and last reporting date."]},"sort":[9.315424,"9712925"]},{"_index":"complaint-public-v1","_id":"6252078","_score":9.299892,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Hello, I ask for payment history information for the below accounts as well as verification both XXXX accounts are mine. \n\nI received my credit report but you still haven't provided payment History for the following accounts. Please send me payment history information with copy of my last payment and proof of payment including date of first delinquency for the following account : XXXX XXXX XXXX XXXX XXXX  - XXXX XXXX - XXXX I nee payment history and If you can't provide payment history & a copy of my last payment to these creditors please remove and delete these accounts. Thank you.","date_sent_to_company":"2022-11-28T20:59:42.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"07093","tags":null,"has_narrative":true,"complaint_id":"6252078","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2022-11-28T20:45:37.000Z","state":"NJ","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["Hello, I ask for <em>payment</em> <em>history</em> information for the below <em>accounts</em> as well as verification both XXXX <em>accounts</em> are mine. \n\nI received my credit report but you still haven't provided <em>payment</em> <em>History</em> for the following <em>accounts</em>."]},"sort":[9.299892,"6252078"]},{"_index":"complaint-public-v1","_id":"13475539","_score":9.295528,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Equifax is Inaccurately Reporting my accounts Monthly Payment History. Equifax is refusing to report the full and accurate monthly Payment History from the date the accounts were opened through XX/XX/XXXX. \n\n( 1 ) Equifax is not reporting the full and accurate monthly payment history for this account, which is inaccurate and misleading. Equifax is only reporting 3 months payment history. Specifically, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. This is inaccurate and misleading. This account was opened in XX/XX/XXXX. As such, Equifax must report the full and accurate monthly payment history from XX/XX/XXXX through XX/XX/XXXX. If Equifax is refusing to report the full and accurate monthly payment history, then Equifax must delete this account. \n\n( 2 ) Equifax is not showing any monthly payment history for this account. This is inaccurate and misleading. It is false reporting. I have consistently made full monthly payments. This account was opened in XX/XX/XXXX.","date_sent_to_company":"2025-05-13T00:09:27.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"22191","tags":"Servicemember","has_narrative":true,"complaint_id":"13475539","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2025-05-12T23:50:37.000Z","state":"VA","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["Equifax is Inaccurately Reporting my <em>accounts</em> Monthly <em>Payment</em> <em>History</em>. Equifax is refusing to report the full and accurate monthly <em>Payment</em> <em>History</em> from the date the <em>accounts</em> were opened through XX/XX/XXXX. \n\n( 1 ) Equifax is not reporting the full and accurate monthly <em>payment</em> <em>history</em> for this <em>account</em>, which is inaccurate and misleading. Equifax is only reporting 3 months <em>payment</em> <em>history</em>. Specifically, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. This is inaccurate and misleading."]},"sort":[9.295528,"13475539"]},{"_index":"complaint-public-v1","_id":"9189649","_score":9.275385,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Missing information, account status shows delinquent accounts, payment history and payments made to this company are not correct. The account shows a history and late payments which belong to another mortgage company. \nThe account history and payments made are deceptive and unlawful I never had an account until the date of XX/XX/year> its impossible to show any payment history prior to that date. \nThe loan company is unfair and unethical to use payments made to another lender when account is disputed for errors.","date_sent_to_company":"2024-06-06T04:45:01.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"781XX","tags":null,"has_narrative":true,"complaint_id":"9189649","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-06-06T04:44:59.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["Missing information, <em>account</em> status shows delinquent <em>accounts</em>, <em>payment</em> <em>history</em> and <em>payments</em> made to this company are not correct. The <em>account</em> shows a <em>history</em> and late <em>payments</em> which belong to another mortgage company. \nThe <em>account</em> <em>history</em> and <em>payments</em> made are deceptive and unlawful I never had an <em>account</em> until the date of XX/XX/year> its impossible to show any <em>payment</em> <em>history</em> prior to that date."],"sub_issue":["<em>Account</em> status incorrect"]},"sort":[9.275385,"9189649"]},{"_index":"complaint-public-v1","_id":"5956293","_score":9.2688055,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"In accordance with the Fair Credit Reporting Act, the following accounts have violated my rights : XXXX. XXXX XXXX XXXX {$2100.00} - inaccurate status, remarks and payment history XXXX. XXXX One/Walmart- {$1200.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX XXXX {$2600.00} XXXX inaccurate status, remarks and payment history XXXX. XXXX XXXX XXXX XXXX XXXX added to account were incorrect XXXX. XXXX XXXX XXXX {$1600.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX XXXX XXXX {$880.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX XXXX {$1000.00} - inaccurate status, remarks and payment history XXXX XXXX XXXX XXXX XXXX XXXX {$2200.00} - inaccurate status, remarks, and payment history XXXX. Finwise/OppLoans - {$2800.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX {$1800.00} - inaccurate status, remarks and payment history XXXX. XXXX Department XXXX- {$3200.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX pay status and payment history XXXX. NC XXXX- {$7400.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX XXXX- {$9300.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX- {$4700.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX XXXX XXXX remarks and payment history XXXX. XXXX XXXX - {$2400.00} - inaccurate pay status, remarks and payment history XXXX. XXXX XXXX XXXX XXXX XXXX {$2700.00} and {$1000.00} - inaccurate pay status, remarks and payment history XXXX. XXXX XXXX XXXX XXXX credit card- {$9700.00} - inaccurate balance and credit limit and payment history XXXX. XXXX XXXX XXXX XXXX XXXX {$660.00} - inaccurate status and payment history XXXX. XXXX XXXX XXXX XXXX XXXX XXXX remarks and payment history 15 USC 1681 Section 602 states I have the right to privacy.\n\n15 USC 1681, Section 604-A, Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. \n\n15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.","date_sent_to_company":"2022-09-06T19:57:45.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"766XX","tags":null,"has_narrative":true,"complaint_id":"5956293","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2022-09-06T19:13:33.000Z","state":"TX","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["In accordance with the Fair Credit Reporting Act, the following <em>accounts</em> have violated my rights : XXXX. XXXX XXXX XXXX {$2100.00} - inaccurate status, remarks and <em>payment</em> <em>history</em> XXXX. XXXX One/Walmart- {$1200.00} - inaccurate status, remarks and <em>payment</em> <em>history</em> XXXX. XXXX XXXX XXXX {$2600.00} XXXX inaccurate status, remarks and <em>payment</em> <em>history</em> XXXX. XXXX XXXX XXXX XXXX XXXX added to <em>account</em> were incorrect XXXX. XXXX XXXX XXXX {$1600.00} - inaccurate status, remarks and <em>payment</em> <em>history</em> XXXX."]},"sort":[9.2688055,"5956293"]},{"_index":"complaint-public-v1","_id":"5953734","_score":9.2688055,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"In accordance with the Fair Credit Reporting Act, the following accounts have violated my rights : XXXX. XXXX XXXX XXXX {$2100.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX- {$1200.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX XXXX {$2600.00} XXXX inaccurate status, remarks and payment history XXXX. XXXX XXXX XXXX XXXX Remarks added to account were incorrect 5. XXXX XXXX XXXX {$1600.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX XXXX XXXX {$880.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX XXXX {$1000.00} - inaccurate status, remarks and payment history XXXX XXXX XXXX XXXX XXXX XXXX {$2200.00} - inaccurate status, remarks, and payment history XXXX. XXXX - {$2800.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX {$1800.00} - inaccurate status, remarks and payment history XXXX. XXXX Department XXXX- {$3200.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX XXXX XXXX XXXX - inaccurate pay status and payment history XXXX. XXXX XXXX- {$7400.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX XXXX- {$9300.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX- {$4700.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX XXXX inaccurate remarks and payment history XXXX. XXXX XXXX - {$2400.00} - inaccurate pay status, remarks and payment history XXXX. XXXX XXXX XXXX XXXX XXXX {$2700.00} and {$1000.00} - inaccurate pay status, remarks and payment history XXXX. XXXX XXXX XXXX XXXX credit card- {$9700.00} - inaccurate balance and credit limit and payment history 20. XXXX XXXX XXXX XXXX XXXX {$660.00} - inaccurate status and payment history XXXX. XXXX XXXX XXXX XXXX XXXX inaccurate remarks and payment history 15 USC 1681 Section 602 states I have the right to privacy. \n\n15 USC 1681, Section 604-A, Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. \n\n15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.","date_sent_to_company":"2022-09-06T19:57:57.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"766XX","tags":null,"has_narrative":true,"complaint_id":"5953734","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2022-09-06T19:57:53.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["In accordance with the Fair Credit Reporting Act, the following <em>accounts</em> have violated my rights : XXXX. XXXX XXXX XXXX {$2100.00} - inaccurate status, remarks and <em>payment</em> <em>history</em> XXXX. XXXX XXXX- {$1200.00} - inaccurate status, remarks and <em>payment</em> <em>history</em> XXXX. XXXX XXXX XXXX {$2600.00} XXXX inaccurate status, remarks and <em>payment</em> <em>history</em> XXXX. XXXX XXXX XXXX XXXX Remarks added to <em>account</em> were incorrect 5. XXXX XXXX XXXX {$1600.00} - inaccurate status, remarks and <em>payment</em> <em>history</em> XXXX."]},"sort":[9.2688055,"5953734"]},{"_index":"complaint-public-v1","_id":"9183600","_score":9.266172,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Missing information, account status shows delinquent accounts, payment history and payments made to this company are not correct. The account shows a history and late payments which belong to another mortgage company. \nThe account history and payments made are deceptive and unlawful I never had an account until the date of XX/XX/year> its impossible to show any payment history prior to that date. \nThe loan company is unfair and unethical to use payments made to another lender when account is disputed for errors.","date_sent_to_company":"2024-06-06T21:22:03.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"781XX","tags":null,"has_narrative":true,"complaint_id":"9183600","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Mr. Cooper Group Inc.","date_received":"2024-06-06T04:08:53.000Z","state":"TX","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["Missing information, <em>account</em> status shows delinquent <em>accounts</em>, <em>payment</em> <em>history</em> and <em>payments</em> made to this company are not correct. The <em>account</em> shows a <em>history</em> and late <em>payments</em> which belong to another mortgage company. \nThe <em>account</em> <em>history</em> and <em>payments</em> made are deceptive and unlawful I never had an <em>account</em> until the date of XX/XX/year> its impossible to show any <em>payment</em> <em>history</em> prior to that date."],"sub_issue":["<em>Account</em> status incorrect"]},"sort":[9.266172,"9183600"]},{"_index":"complaint-public-v1","_id":"9183238","_score":9.266172,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Missing information, account status shows delinquent accounts, payment history and payments made to this company are not correct. The account shows a history and late payments which belong to another mortgage company. \nThe account history and payments made are deceptive and unlawful I never had an account until the date of XX/XX/2024 its impossible to show any payment history prior to that date. \nThe loan company is unfair and unethical to use payments made to another lender when account is disputed for errors.","date_sent_to_company":"2024-06-06T04:45:01.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"781XX","tags":null,"has_narrative":true,"complaint_id":"9183238","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-06-06T04:44:59.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["Missing information, <em>account</em> status shows delinquent <em>accounts</em>, <em>payment</em> <em>history</em> and <em>payments</em> made to this company are not correct. The <em>account</em> shows a <em>history</em> and late <em>payments</em> which belong to another mortgage company. \nThe <em>account</em> <em>history</em> and <em>payments</em> made are deceptive and unlawful I never had an <em>account</em> until the date of XX/XX/2024 its impossible to show any <em>payment</em> <em>history</em> prior to that date."],"sub_issue":["<em>Account</em> status incorrect"]},"sort":[9.266172,"9183238"]},{"_index":"complaint-public-v1","_id":"9183237","_score":9.2562275,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Missing information, account status shows delinquent accounts, payment history and payments made to this company are not correct. The account shows a history and late payments which belong to another mortgage company. \nThe account history and payments made are deceptive and unlawful I never had an account until the date of XX/XX/2024 its impossible to show any payment history prior to that date. \nThe loan company is unfair and unethical to use payments made to another lender when account is disputed for errors.","date_sent_to_company":"2024-06-06T04:45:01.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"781XX","tags":null,"has_narrative":true,"complaint_id":"9183237","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-06-06T04:44:59.000Z","state":"TX","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["Missing information, <em>account</em> status shows delinquent <em>accounts</em>, <em>payment</em> <em>history</em> and <em>payments</em> made to this company are not correct. The <em>account</em> shows a <em>history</em> and late <em>payments</em> which belong to another mortgage company. \nThe <em>account</em> <em>history</em> and <em>payments</em> made are deceptive and unlawful I never had an <em>account</em> until the date of XX/XX/2024 its impossible to show any <em>payment</em> <em>history</em> prior to that date."],"sub_issue":["<em>Account</em> status incorrect"]},"sort":[9.2562275,"9183237"]},{"_index":"complaint-public-v1","_id":"5953735","_score":9.2510805,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"In accordance with the Fair Credit Reporting Act, the following accounts have violated my rights : XXXX. XXXX XXXX XXXX {$2100.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX- {$1200.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX XXXX {$2600.00} XXXX inaccurate status, remarks and payment history XXXX. XXXX XXXX XXXX XXXX XXXX added to account were incorrect 5. XXXX XXXX XXXX {$1600.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX XXXX XXXX {$880.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX XXXX {$1000.00} - inaccurate status, remarks and payment history XXXX XXXX XXXX XXXX XXXX XXXX {$2200.00} - inaccurate status, remarks, and payment history XXXX. XXXX - {$2800.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX {$1800.00} - inaccurate status, remarks and payment history XXXX. XXXX Department XXXX- {$3200.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX XXXX XXXX XXXX XXXX inaccurate pay status and payment history XXXX. XXXX XXXX- {$7400.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX XXXX- {$9300.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX- {$4700.00} - inaccurate status, remarks and payment history XXXX. XXXX XXXX XXXX inaccurate remarks and payment history XXXX. XXXX XXXX - {$2400.00} - inaccurate pay status, remarks and payment history XXXX. XXXX XXXX XXXX XXXX XXXX {$2700.00} and {$1000.00} - inaccurate pay status, remarks and payment history XXXX. XXXX XXXX XXXX XXXX credit card- {$9700.00} - inaccurate balance and credit limit and payment history 20. XXXX XXXX XXXX XXXX XXXX {$660.00} - inaccurate status and payment history XXXX. XXXX XXXX XXXX XXXX XXXX inaccurate remarks and payment history 15 USC 1681 Section 602 states I have the right to privacy. \n\n15 USC 1681, Section 604-A, Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. \n\n15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.","date_sent_to_company":"2022-09-06T19:57:57.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"766XX","tags":null,"has_narrative":true,"complaint_id":"5953735","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-09-06T19:57:53.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["In accordance with the Fair Credit Reporting Act, the following <em>accounts</em> have violated my rights : XXXX. XXXX XXXX XXXX {$2100.00} - inaccurate status, remarks and <em>payment</em> <em>history</em> XXXX. XXXX XXXX- {$1200.00} - inaccurate status, remarks and <em>payment</em> <em>history</em> XXXX. XXXX XXXX XXXX {$2600.00} XXXX inaccurate status, remarks and <em>payment</em> <em>history</em> XXXX. XXXX XXXX XXXX XXXX XXXX added to <em>account</em> were incorrect 5. XXXX XXXX XXXX {$1600.00} - inaccurate status, remarks and <em>payment</em> <em>history</em> XXXX."]},"sort":[9.2510805,"5953735"]},{"_index":"complaint-public-v1","_id":"9713526","_score":9.246703,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"All three of the credit bureaus are reporting different payment history and last reporting date. XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXXThey are reporting also different payment history on each one but has since been updated to paid as agreed XXXX XXXX XXXX XXXX XXXXXXXX each bureaus reporting different account ratings-term length-account type-date opened-payment history XXXX bureau are reporting different payment history- All three of the credit bureaus are reporting different payment history and last reporting date. XXXX XXXX They have two accounts/update to paid as agreed XXXXThey are reporting also different payment history on each one but has since been updated to paid as agreed-update to paid as agreed on account holders account please update on as I am the authorized user XXXX XXXX XXXX XXXX XXXXXXXX each bureaus reporting different account ratings-term length-account type-date opened-payment history-Delete from reports XXXXeach bureau is reporting different payment history-update to paid as agreed","date_sent_to_company":"2024-08-05T18:49:12.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"38114","tags":null,"has_narrative":true,"complaint_id":"9713526","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-08-05T18:46:20.000Z","state":"TN","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXXThey are reporting also different <em>payment</em> <em>history</em> on each one but has since been updated to paid as agreed XXXX XXXX XXXX XXXX XXXXXXXX each bureaus reporting different <em>account</em> ratings-term length-<em>account</em> type-date opened-<em>payment</em> <em>history</em> XXXX bureau are reporting different <em>payment</em> <em>history</em>- All three of the credit bureaus are reporting different <em>payment</em> <em>history</em> and last reporting date."],"sub_issue":["<em>Account</em> status incorrect"]},"sort":[9.246703,"9713526"]},{"_index":"complaint-public-v1","_id":"5062500","_score":9.239033,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Transunion is reporting incorrect payment history for my XXXX  account Account # XXXX. They are reporting late payments, they must be corrected to reflect a 100 % on time payment. I have attached documentation of how it is actually reporting to other bureaus. With perfect payment history. Transunion must correct the incorrect payment history because I have provided proof that the history of payment on the account is perfect.","date_sent_to_company":"2022-01-02T18:40:33.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"90019","tags":null,"has_narrative":true,"complaint_id":"5062500","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2022-01-02T18:30:42.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["Transunion is reporting incorrect <em>payment</em> <em>history</em> for my XXXX  <em>account</em> <em>Account</em> # XXXX. They are reporting late <em>payments</em>, they must be corrected to reflect a 100 % on time <em>payment</em>. I have attached documentation of how it is actually reporting to other bureaus. With perfect <em>payment</em> <em>history</em>. Transunion must correct the incorrect <em>payment</em> <em>history</em> because I have provided proof that the <em>history</em> of <em>payment</em> on the <em>account</em> is perfect."],"sub_issue":["<em>Account</em> information incorrect"]},"sort":[9.239033,"5062500"]},{"_index":"complaint-public-v1","_id":"13163313","_score":9.23122,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am writing to formally dispute inaccurate negative items on my Experian credit report, pursuant to the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681i. These items are causing significant harm to my creditworthiness and violate my consumer rights due to Experians failure to verify their accuracy prior to reporting, as mandated by 15 U.S.C. 1681s-2.\n\nDisputed Items : XXXX XXXX XXXX XXXXincorrect late payments from the payment history and derogatory remarks on this account XXXX XXXX  XXXX - incorrect late payments from the payment history and derogatory remarks on this account XXXX XXXX XXXX - charge off with inaccurate payment history reporting XXXX  XXXX XXXX charge off with inaccurate payment history reporting XXXX  XXXX XXXX charge off with inaccurate payment history reporting XXXX  XXXX XXXX charge off with inaccurate payment history reporting XXXX XXXX XXXX XXXXXXXX charge off with inaccurate payment history reporting XXXX XXXXXXXX XXXX XXXX XXXXXXXX incorrect late payments from the payment history and derogatory remarks on this account XXXX XXXX XXXX -charge off with inaccurate payment history reporting XXXXXXXX XXXX XXXXXXXX-charge off with inaccurate payment history reporting XXXX XXXX XXXX XXXX incorrect late payments from the payment history and derogatory remarks on this account XXXXXXXX XXXX XXXX XXXX XXXX charge off with inaccurate payment history reporting XXXX XXXX XXXX XXXX XXXX charge off with inaccurate payment history reporting I have identified discrepancies in the above items, including discrepancies, e.g., \" incorrect dates of delinquency '' or \" unverified debt ownership ]. Experian has failed to conduct a reasonable and thorough investigation to verify the accuracy of these items, as required by FCRA. I previously disputed these items, and your failure to remove or correct them violates 15 U.S.C. 1681i ( a ).","date_sent_to_company":"2025-04-25T08:38:10.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"80238","tags":null,"has_narrative":true,"complaint_id":"13163313","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-04-25T08:31:27.000Z","state":"CO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["Disputed Items : XXXX XXXX XXXX XXXXincorrect late <em>payments</em> from the <em>payment</em> <em>history</em> and derogatory remarks on this <em>account</em> XXXX XXXX  XXXX - incorrect late <em>payments</em> from the <em>payment</em> <em>history</em> and derogatory remarks on this <em>account</em> XXXX XXXX XXXX - charge off with inaccurate <em>payment</em> <em>history</em> reporting XXXX  XXXX XXXX charge off with inaccurate <em>payment</em> <em>history</em> reporting XXXX  XXXX XXXX charge off with inaccurate <em>payment</em> <em>history</em> reporting XXXX  XXXX XXXX charge off with inaccurate <em>payment</em> <em>history</em> reporting"]},"sort":[9.23122,"13163313"]},{"_index":"complaint-public-v1","_id":"3613041","_score":9.223783,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Credit score is frozen and lowered to a misrepresented score that doesnt match history. No inquiries or no new credit accounts. All payment history represents stellar payment history for over 15 years and 1 open account with a payment history reflecting stellar for 4 years never delinquent. The two credit bureaus owned by transunion Llc are TrasUnion and XXXX these are the only 2 reflecting negative scoring. These scores were altered and its history by transunion to reflect negative scores.While they both have different scoring models somehow they show the exact same score of XXXX. The score of XXXX does NOT reflect 15 years of stellar payment history nor is it a reflection of the current account of 4 years stellar payment history.","date_sent_to_company":"2020-04-19T14:32:14.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"440XX","tags":null,"has_narrative":true,"complaint_id":"3613041","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2020-04-19T13:52:12.000Z","state":"OH","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["Credit score is frozen and lowered to a misrepresented score that doesnt match <em>history</em>. No inquiries or no new credit <em>accounts</em>. All <em>payment</em> <em>history</em> represents stellar <em>payment</em> <em>history</em> for over 15 years and 1 open <em>account</em> with a <em>payment</em> <em>history</em> reflecting stellar for 4 years never delinquent. The two credit bureaus owned by transunion Llc are TrasUnion and XXXX these are the only 2 reflecting negative scoring."]},"sort":[9.223783,"3613041"]},{"_index":"complaint-public-v1","_id":"3613042","_score":9.205243,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Credit score is frozen and lowered to a misrepresented score that doesnt match history. No inquiries or no new credit accounts. All payment history represents stellar payment history for over 15 years and 1 open account with a payment history reflecting stellar for 4 years never delinquent. The two credit bureaus owned by XXXX XXXX are XXXX and Experian these are the only 2 reflecting negative scoring. These scores were altered and its history by XXXX to reflect negative scores.While they both have different scoring models somehow they show the exact same score of XXXX. The score of XXXX does NOT reflect 15 years of stellar payment history nor is it a reflection of the current account of 4 years stellar payment history.","date_sent_to_company":"2020-04-19T14:32:21.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"440XX","tags":null,"has_narrative":true,"complaint_id":"3613042","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2020-04-19T14:32:18.000Z","state":"OH","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["Credit score is frozen and lowered to a misrepresented score that doesnt match <em>history</em>. No inquiries or no new credit <em>accounts</em>. All <em>payment</em> <em>history</em> represents stellar <em>payment</em> <em>history</em> for over 15 years and 1 open <em>account</em> with a <em>payment</em> <em>history</em> reflecting stellar for 4 years never delinquent. The two credit bureaus owned by XXXX XXXX are XXXX and Experian these are the only 2 reflecting negative scoring."]},"sort":[9.205243,"3613042"]},{"_index":"complaint-public-v1","_id":"3811945","_score":9.17207,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"All three credit bureaus show a short credit history as a reason to report scores low. My credit history is over 20 years and not short by any means. All accounts are in good standing with no statutory late payments and no accounts past due. A 25 year credit history is not short and this is a misrepresentation of payment history and accounts on my credit. The only way I could have a longer history is to be XXXX XXXX XXXX and then have a 45 year history of credit payments.","date_sent_to_company":"2020-08-25T06:20:45.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"95820","tags":null,"has_narrative":true,"complaint_id":"3811945","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2020-08-25T02:20:41.000Z","state":"CA","company_public_response":null,"sub_issue":"Old information reappears or never goes away"},"highlight":{"complaint_what_happened":["All three credit bureaus show a short credit <em>history</em> as a reason to report scores low. My credit <em>history</em> is over 20 years and not short by any means. All <em>accounts</em> are in good standing with no statutory late <em>payments</em> and no <em>accounts</em> past due. A 25 year credit <em>history</em> is not short and this is a misrepresentation of <em>payment</em> <em>history</em> and <em>accounts</em> on my credit. The only way I could have a longer <em>history</em> is to be XXXX XXXX XXXX and then have a 45 year <em>history</em> of credit <em>payments</em>."]},"sort":[9.17207,"3811945"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":150274,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":150274}]}},"product":{"doc_count":150274,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":91535,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":91284},{"key":"Other personal consumer report","doc_count":251}]}},{"key":"Credit reporting, credit repair services, or other personal consumer reports","doc_count":21881,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit 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