{"took":271,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":191761,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"6946634","_score":6.8179884,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"Monthly payments are not being applied according to contract, additional principal payments are not being applied to principal as requested. Some schedule payments are being applied as interest payments only. Some additional {$100.00} payment are being applied as interest and principal payments. Spoke with C/S rep. she told me that payments are being applied according to the contract.","date_sent_to_company":"2023-05-08T15:57:50.000Z","issue":"Managing the loan or lease","sub_product":"Loan","zip_code":"713XX","tags":"Older American","has_narrative":true,"complaint_id":"6946634","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Westlake Services, LLC","date_received":"2023-05-08T15:05:01.000Z","state":"LA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Billing problem"},"highlight":{"complaint_what_happened":["Monthly <em>payments</em> are not <em>being</em> applied according to contract, additional principal <em>payments</em> are not <em>being</em> applied to principal as requested. Some schedule <em>payments</em> are <em>being</em> applied as interest <em>payments</em> only. Some additional {$100.00} <em>payment</em> are <em>being</em> applied as interest and principal <em>payments</em>. Spoke with C/S rep. she told me that <em>payments</em> are <em>being</em> applied according to the contract."]},"sort":[6.8179884,"6946634"]},{"_index":"complaint-public-v1","_id":"1435950","_score":6.5125494,"_source":{"product":"Consumer Loan","complaint_what_happened":"I 'm in dispute with Capital One Auto Finance with my XXXX 2015 payment as being reported 30 days late to the credit reporting agencies. My car payments are due on the XXXX of every month. However, my XXXX payment is being reported as being received by Captal One on the XXXX of XXXX and they reported it as being over 30 days late. They 're telling me they have reviewed the details of my account and have determined that the subject information is being reported accurately. I agree my payment was 26 days late but does that contitute it being reported as 30 days past due?","date_sent_to_company":"2015-06-24T17:00:25.000Z","issue":"Managing the loan or lease","sub_product":"Vehicle loan","zip_code":"20747","tags":null,"has_narrative":true,"complaint_id":"1435950","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2015-06-24T17:00:24.000Z","state":"MD","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I 'm in dispute with Capital One Auto Finance with my XXXX 2015 <em>payment</em> as <em>being</em> reported 30 days late to the credit reporting agencies. My car <em>payments</em> are due on the XXXX of every month. However, my XXXX <em>payment</em> is <em>being</em> reported as <em>being</em> received by Captal One on the XXXX of XXXX and they reported it as <em>being</em> over 30 days late. They 're telling me they have reviewed the details of my account and have determined that the subject information is <em>being</em> reported accurately."]},"sort":[6.5125494,"1435950"]},{"_index":"complaint-public-v1","_id":"12181740","_score":6.509493,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Ive contacted the company several times through text, letters and cfpb complaints. I have requested evidence of this late payment being made per the fcra and fdca. No evidence of the late payment ever being made nor any evidence of me being noticed of a late payment being reported to my credit report 21 days beforehand. I want this late payment removed from my credit report and my payment history update as paid as agreed never late. My account number XXXX the late payment reporting is XX/XX/year>.","date_sent_to_company":"2025-02-24T02:23:27.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"71105","tags":null,"has_narrative":true,"complaint_id":"12181740","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"GOLDMAN SACHS BANK USA","date_received":"2025-02-24T02:13:20.000Z","state":"LA","company_public_response":null,"sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["I have requested evidence of this late <em>payment</em> <em>being</em> made per the fcra and fdca. No evidence of the late <em>payment</em> ever <em>being</em> made nor any evidence of me <em>being</em> noticed of a late <em>payment</em> <em>being</em> reported to my credit report 21 days beforehand. I want this late <em>payment</em> removed from my credit report and my <em>payment</em> history update as paid as agreed never late. My account number XXXX the late <em>payment</em> reporting is XX/XX/year>."]},"sort":[6.509493,"12181740"]},{"_index":"complaint-public-v1","_id":"5064651","_score":6.5010796,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"Payments have been made on time suddenly payments were being reversed and after numerous payments being sent in various different methods payments were still being reversed after seeing payment exit the account. \nNumerous calls and contact to rectify were made now they are reporting delinquency to credit bureaus after their error to collect","date_sent_to_company":"2022-01-03T17:29:10.000Z","issue":"Managing the loan or lease","sub_product":"Loan","zip_code":"33125","tags":null,"has_narrative":true,"complaint_id":"5064651","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2022-01-03T17:09:59.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Billing problem"},"highlight":{"complaint_what_happened":["<em>Payments</em> have been made on time suddenly <em>payments</em> were <em>being</em> reversed and after numerous <em>payments</em> <em>being</em> sent in various different methods <em>payments</em> were still <em>being</em> reversed after seeing <em>payment</em> exit the account. \nNumerous calls and contact to rectify were made now they are reporting delinquency to credit bureaus after their error to collect"]},"sort":[6.5010796,"5064651"]},{"_index":"complaint-public-v1","_id":"7137500","_score":6.471934,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have reached out to Transunion Credit Bureau on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX in regards to incorrect information and discrepancies inaccurately being reported on my credit report. My method of contact has been via certified mail in which I have received proof of receipt and delivery for. Upon receipt of each request sent to Transunion credit bureau, they have opened an investigation on my behalf to verify the information I provided as inaccurate in my communication to them. Each investigation completed, yielded in the information coming back as either verified or updated. I never received any information from Transunion in reference to verification documents related to their methods of verification as requested. I have also notified Transunion that per the Federal Credit Reporting Act ( FCRA ) laws and Metro 2 reporting guidelines, that they must only provide and retain accurate information within their reports. Transunion has repeatedly violated my consumer rights by not removing the discrepancies, updating them correctly or providing me with proof of their method of verification related to their investigations. The accounts that I requested for Transunion to investigate are as follows : XXXX XXXX XXXX - # XXXX balance being reported on a charged off account, date of last activity reported on other credit bureaus, late payments being reported incorrectly XXXX XXXX XXXXXXXX balance being reported on a charged off account, date of last activity reported on other credit bureaus, late payments being reported incorrectly XXXX XXXX XXXXXXXX balance being reported on a charged off account, date of last activity reported on other credit bureaus, late payments being reported incorrectly XXXX # XXXX balance being reported on a charged off account, date of last activity reported on other credit bureaus, late payments being reported incorrectly XXXX XXXX XXXX XXXXXXXX balance being reported on a charged off account, date of last activity reported on other credit bureaus, late payments being reported incorrectly XXXX XXXX XXXX XXXXXXXX balance being reported on a charged off account, date of last activity reported on other credit bureaus, late payments being reported incorrectly XXXX XXXX XXXX XXXX XXXXXXXX balance being reported on a charged off account, date of last activity reported on other credit bureaus, late payments being reported incorrectly XXXX XXXX XXXXXXXX, date of last activity reported on other credit bureaus, late payments being reported incorrectly XXXXXXXX XXXX XXXX XXXX XXXX balance being reported on a charged off account, date of last activity reported on other credit bureaus, late payments being reported incorrectly XXXX XXXX XXXX XXXXXXXX balance being reported on a charged off account, date of last activity reported on other credit bureaus, late payments being reported incorrectly,, duplicate accounts being reported by the same creditor with the same account numbers XXXX XXXX XXXX XXXXXXXX balance being reported on a charged off account, date of last activity reported on other credit bureaus, late payments being reported incorrectly, duplicate accounts being reported by the same creditor with the same account numbers XXXX XXXX XXXX XXXXXXXX balance being reported on a charged off account, date of last activity reported on other credit bureaus, late payments being reported incorrectly XXXX XXXX XXXX XXXX balance being reported on a charged off account, date of last activity reported on other credit bureaus, late payments being reported incorrectly XXXX # XXXX balance being reported on a charged off account, date of last activity reported on other credit bureaus, late payments being reported incorrectly XXXX XXXX XXXX XXXXXXXX balance being reported on a charged off account, date of last activity reported on other credit bureaus, late payments being reported incorrectly In each request for investigation to Transunion, Ive requested that theyd provide me with proof of their methods of verification upon each request to date, no methods of verification have been provided. \n\nAlso, in my request to TransUnion, I have made it very clear of the discrepancies in my reports including but not limited to, payments being late payments being reported incorrectly, charge off accounts with balances being report, dates of last activity on accounts being different from what XXXX and XXXX has on record, duplicate accounts being reported by the same creditor with the same account numbers/balances/open date. In this I have provided TransUnion with screen shoots as proof as to what the other credit bureaus have reported as well for this same said account. \n\nThis is my final attempt to have TransUnion perform a thorough investigation in addition to providing proof before I seek to take legal action against the credit bureau for disregarding my rights as a consumer. Because of this misrepresentation of inaccurate and misinformation, it has negatively affected me in my relationship with current creditors and prospective creditors in obtain/maintaining current or future relationships. \n\nIn conclusion, because of my efforts to uphold Transunion to uphold my FCRA rights as well being out of compliance with Metro 2 reporting guidelines, I am now requesting for the account to be removed from my credit reports immediately.","date_sent_to_company":"2023-06-19T18:27:05.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"080XX","tags":null,"has_narrative":true,"complaint_id":"7137500","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2023-06-19T18:16:18.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["on other credit bureaus, late <em>payments</em> <em>being</em> reported incorrectly XXXX XXXX XXXX XXXX XXXXXXXX balance <em>being</em> reported on a charged off account, date of last activity reported on other credit bureaus, late <em>payments</em> <em>being</em> reported incorrectly XXXX XXXX XXXXXXXX, date of last activity reported on other credit bureaus, late <em>payments</em> <em>being</em> reported incorrectly XXXXXXXX XXXX XXXX XXXX XXXX balance <em>being</em> reported on a charged off account, date of last activity reported on other credit bureaus, late <em>payments</em>"]},"sort":[6.471934,"7137500"]},{"_index":"complaint-public-v1","_id":"4105025","_score":6.4661703,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"On XX/XX/20, I made an agreed payment arrangement made with Netcredit. Since the agreement, payments have been made on time, but is being reported as delinquent as if no payments are being made. I've contacted Netcredit several times about issue, but nothing is being done. I'm trying to purchase a house and this one thing with this company is hindering me. I've also filed several disputes about this matter, but nothing has changed. I need them to report to the credit bureaus, XXXX and XXXX that payments are being made and are being made on time.","date_sent_to_company":"2021-01-30T14:39:17.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"22309","tags":"Servicemember","has_narrative":true,"complaint_id":"4105025","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ENOVA INTERNATIONAL, INC.","date_received":"2021-01-30T14:13:43.000Z","state":"VA","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["I need them to report to the credit bureaus, XXXX and XXXX that <em>payments</em> are <em>being</em> made and are <em>being</em> made on time."]},"sort":[6.4661703,"4105025"]},{"_index":"complaint-public-v1","_id":"5301196","_score":6.465049,"_source":{"product":"Payday loan, title loan, or personal loan","complaint_what_happened":"I been making my regular payments on time and also making additional payments & notice my balance was not going down, most of my payments was being reveresed, but know one can explain to me what that means.my additional payments was going to interest only. I could never see how my payments are being apply to my loan. I try calling the company to deal with my payments, but know one could explain why my payments are not being apply to the balance.","date_sent_to_company":"2022-03-08T13:50:35.000Z","issue":"Problem when making payments","sub_product":"Installment loan","zip_code":"080XX","tags":null,"has_narrative":true,"complaint_id":"5301196","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Lending Club Corp","date_received":"2022-03-08T13:26:48.000Z","state":"NJ","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I been making my regular <em>payments</em> on time and also making additional <em>payments</em> & notice my balance was not going down, most of my <em>payments</em> was <em>being</em> reveresed, but know one can explain to me what that means.my additional <em>payments</em> was going to interest only. I could never see how my <em>payments</em> are <em>being</em> apply to my loan. I try calling the company to deal with my <em>payments</em>, but know one could explain why my <em>payments</em> are not <em>being</em> apply to the balance."]},"sort":[6.465049,"5301196"]},{"_index":"complaint-public-v1","_id":"9646779","_score":6.459888,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX I reached out via mail to Equifax and XXXX regarding these accounts DEPT OF ED / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$6600.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \nDEPT OF ED / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$1100.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \nDEPT OF ED / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$3300.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \nDEPT OF ED / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$2800.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \nDEPT OF ED / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$3800.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \nDEPT OF ED / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$2400.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \nDEPT OF ED / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$3500.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \nDEPT OF ED / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$4900.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \nDEPT OF ED / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$2300.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \n\nXXXX OF XXXX / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$7000.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \nDEPT OF ED / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$4600.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reporte is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \n\nEquifax and XXXX did not send me the results of their investigation and why they are reporting incorrect information.","date_sent_to_company":"2024-07-29T20:00:07.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"30315","tags":null,"has_narrative":true,"complaint_id":"9646779","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-07-29T20:00:05.000Z","state":"GA","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["This account is incorrectly reporting that I have 1 late <em>payments</em>. On my XXXX report there are 0 late <em>payments</em> <em>being</em> reporte is incorrectly reporting that I have 1 late <em>payments</em>. On my XXXX report there are 0 late <em>payments</em> <em>being</em> reported. \n\nEquifax and XXXX did not send me the results of their investigation and why they are reporting incorrect information."]},"sort":[6.459888,"9646779"]},{"_index":"complaint-public-v1","_id":"9646778","_score":6.459888,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"On XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX I reached out via mail to XXXX and Experian regarding these accounts DEPT OF ED / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$6600.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \nDEPT OF ED / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$1100.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \nDEPT OF ED / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$3300.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \nDEPT OF ED / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$2800.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \nDEPT OF ED / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$3800.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \nDEPT OF ED / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$2400.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \nDEPT OF ED / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$3500.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \nDEPT OF ED / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$4900.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \nDEPT OF ED / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$2300.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \n\nDEPT OF ED / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$7000.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \nDEPT OF ED / XXXX Installment with account # XXXX opened on XX/XX/XXXX and a balance of {$4600.00}. \nThis account is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reporte is incorrectly reporting that I have 1 late payments. On my XXXX report there are 0 late payments being reported. \n\nXXXX and Experian did not send me the results of their investigation and why they are reporting incorrect information.","date_sent_to_company":"2024-07-29T20:00:07.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"30315","tags":null,"has_narrative":true,"complaint_id":"9646778","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-07-29T20:00:05.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["This account is incorrectly reporting that I have 1 late <em>payments</em>. On my XXXX report there are 0 late <em>payments</em> <em>being</em> reporte is incorrectly reporting that I have 1 late <em>payments</em>. On my XXXX report there are 0 late <em>payments</em> <em>being</em> reported. \n\nXXXX and Experian did not send me the results of their investigation and why they are reporting incorrect information."]},"sort":[6.459888,"9646778"]},{"_index":"complaint-public-v1","_id":"8343735","_score":6.437586,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I bought a car from XXXX XXXX in XX/XX/XXXX and it was repossessed in XX/XX/XXXX. They sent me a ledger of payments and the contract and both have been altered to state my last payment was in XXXX which is XXXX years later On the contract dated with XXXX XXXX states I made a initial payment XXXX. The ledger states that there was repossession fee in XX/XX/XXXX and my official last payment was made XX/XX/XXXX by XXXX card. All these other payments being reported are formulated by XXXX fraudulently .Inconclusive payments are being recorded but none are being removed from the principal balance which means those payments are falsely being reported to keep my account in a open status.","date_sent_to_company":"2024-02-14T21:25:50.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"91764","tags":null,"has_narrative":true,"complaint_id":"8343735","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-02-14T21:25:48.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["All these other <em>payments</em> <em>being</em> reported are formulated by XXXX fraudulently .Inconclusive <em>payments</em> are <em>being</em> recorded but none are <em>being</em> removed from the principal balance which means those <em>payments</em> are falsely <em>being</em> reported to keep my account in a open status."]},"sort":[6.437586,"8343735"]},{"_index":"complaint-public-v1","_id":"2660040","_score":6.437586,"_source":{"product":"Debt collection","complaint_what_happened":"World Finance is reporting on my credit as being charged off as well as late payments for 48 months. If an account is charged off then it is considered closed and therefore no late payments should be reported in addition. This account has already been written off and yet the company is still reporting late payments as if the account is still open. While I do understand that some of these late payments are legitimately being reported, any late payments after the account was charged off is fraudulent. An account either needs to be open with late payments being reported or charged off with only late payments prior to charge off date being reported. It can not be reported as both. I have made numerous attempts to resolve this and even offered to pay the account in full if they removed it from my report. They refused.","date_sent_to_company":"2017-09-07T15:02:32.000Z","issue":"False statements or representation","sub_product":"Other debt","zip_code":"68164","tags":"Servicemember","has_narrative":true,"complaint_id":"2660040","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"World Acceptance Corporation","date_received":"2017-09-07T14:15:47.000Z","state":"NE","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["While I do understand that some of these late <em>payments</em> are legitimately <em>being</em> reported, any late <em>payments</em> after the account was charged off is fraudulent. An account either needs to be open with late <em>payments</em> <em>being</em> reported or charged off with only late <em>payments</em> prior to charge off date <em>being</em> reported. It can not be reported as both. I have made numerous attempts to resolve this and even offered to pay the account in full if they removed it from my report. They refused."]},"sort":[6.437586,"2660040"]},{"_index":"complaint-public-v1","_id":"6930686","_score":6.4344597,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"My payment plans have been changed numerous of times on my behalf however by the payment management plan has been changed the monthly balance still applied each month in which it have been giving me late balances on my payment which I have being trying to catch up. I was told that Im not paying enough towards the balance which I dont understand. Im paying XXXX bi-weekly and the XXXX is still being added towards the account. Some part of the balance was payments where being made and the monthly payment is still being added. To the account I have been asking to speak to someone about the account in financial department and not being able to do so.","date_sent_to_company":"2023-05-04T15:33:10.000Z","issue":"Managing the loan or lease","sub_product":"Loan","zip_code":"397XX","tags":null,"has_narrative":true,"complaint_id":"6930686","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CREDIT ACCEPTANCE CORPORATION","date_received":"2023-05-04T15:06:55.000Z","state":"MS","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Billing problem"},"highlight":{"complaint_what_happened":["Some part of the balance was <em>payments</em> where <em>being</em> made and the monthly <em>payment</em> is still <em>being</em> added. To the account I have been asking to speak to someone about the account in financial department and not <em>being</em> able to do so."]},"sort":[6.4344597,"6930686"]},{"_index":"complaint-public-v1","_id":"4021597","_score":6.4344597,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I have a Capital One credit card and when my bill is do on the date the interest is included in the payment and is paid with a additional payment that is the be applied to my balance to reduce my principal balance. Instead the princial balance is being taken and its like identity theft and my available credit disapears which the interest is being double charge on my account and the available credit is being stolen from my account on the next day after the payment has been applied. \n\nI have contacted the creditor to inform them the payment for the monthly is not being applied towards principal to allow my to used my available credit and asked them to change the bill due date. \n\nNever happen and my payments are not being credited to reduce principal.","date_sent_to_company":"2020-12-19T16:55:45.000Z","issue":"Fees or interest","sub_product":"General-purpose credit card or charge card","zip_code":"60617","tags":null,"has_narrative":true,"complaint_id":"4021597","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2020-12-19T16:39:11.000Z","state":"IL","company_public_response":null,"sub_issue":"Problem with fees"},"highlight":{"complaint_what_happened":["I have contacted the creditor to inform them the <em>payment</em> for the monthly is not <em>being</em> applied towards principal to allow my to used my available credit and asked them to change the bill due date. \n\nNever happen and my <em>payments</em> are not <em>being</em> credited to reduce principal."]},"sort":[6.4344597,"4021597"]},{"_index":"complaint-public-v1","_id":"15872328","_score":6.4312363,"_source":{"product":"Checking or savings account","complaint_what_happened":"XXXX XXXX XXXX XXXXXX/XX/year> I deposited {$280.00} to my bank account to cover a car payment that was made. The payment was then returned to XXXX  despite the funds being available. I now face a return fee to XXXX  and owe the car payment and I am facing not being able to use my car due to the payment being returned and having a starter monitoring device connected to my payments.","date_sent_to_company":"2025-09-11T20:14:54.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"85710","tags":null,"has_narrative":true,"complaint_id":"15872328","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2025-09-11T20:07:52.000Z","state":"AZ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem making or receiving payments"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX XXXXXX/XX/year> I deposited {$280.00} to my bank account to cover a car <em>payment</em> that was made. The <em>payment</em> was then returned to XXXX  despite the funds <em>being</em> available. I now face a return fee to XXXX  and owe the car <em>payment</em> and I am facing not <em>being</em> able to use my car due to the <em>payment</em> <em>being</em> returned and having a starter monitoring device connected to my <em>payments</em>."]},"sort":[6.4312363,"15872328"]},{"_index":"complaint-public-v1","_id":"8344403","_score":6.426529,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I bought a car from Chrysler capital in XX/XX/XXXX and it was repossessed in XX/XX/XXXX. They sent me a ledger of payments and the contract and both have been altered to state my last payment was in XXXX which is 4 years later On the contract dated with XXXX XXXX states I made a initial payment XXXX. The ledger states that there was repossession fee in XX/XX/XXXX and my official last payment was made XX/XX/XXXX by XXXX card. All these other payments being reported are formulated by Chrysler fraudulently .Inconclusive payments are being recorded but none are being removed from the principal balance which means those payments are falsely being reported to keep my account in a open status.","date_sent_to_company":"2024-02-17T16:09:50.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"91764","tags":null,"has_narrative":true,"complaint_id":"8344403","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SANTANDER HOLDINGS USA, INC.","date_received":"2024-02-14T20:24:39.000Z","state":"CA","company_public_response":null,"sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["All these other <em>payments</em> <em>being</em> reported are formulated by Chrysler fraudulently .Inconclusive <em>payments</em> are <em>being</em> recorded but none are <em>being</em> removed from the principal balance which means those <em>payments</em> are falsely <em>being</em> reported to keep my account in a open status."]},"sort":[6.426529,"8344403"]},{"_index":"complaint-public-v1","_id":"8343734","_score":6.424903,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I bought a car from XXXX XXXX in XX/XX/XXXX and it was repossessed in XX/XX/XXXX. They sent me a ledger of payments and the contract and both have been altered to state my last payment was in XXXX which is XXXX years later On the contract dated with XXXX XXXX states I made a initial payment XXXX. The ledger states that there was repossession fee in XX/XX/XXXX and my official last payment was made XX/XX/XXXX by XXXX card. All these other payments being reported are formulated by XXXX fraudulently .Inconclusive payments are being recorded but none are being removed from the principal balance which means those payments are falsely being reported to keep my account in a open status.","date_sent_to_company":"2024-02-14T21:25:50.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"91764","tags":null,"has_narrative":true,"complaint_id":"8343734","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-02-14T21:25:48.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account status incorrect"},"highlight":{"complaint_what_happened":["All these other <em>payments</em> <em>being</em> reported are formulated by XXXX fraudulently .Inconclusive <em>payments</em> are <em>being</em> recorded but none are <em>being</em> removed from the principal balance which means those <em>payments</em> are falsely <em>being</em> reported to keep my account in a open status."]},"sort":[6.424903,"8343734"]},{"_index":"complaint-public-v1","_id":"4126592","_score":6.418119,"_source":{"product":"Student loan","complaint_what_happened":"Hello. I have made several student loan payments to FedLoan Servicing that are not showing as being qualified. Many of these payments were made while being employed by two PSLF-qualifying employers between XX/XX/XXXX and XX/XX/XXXX. I submitted certification forms for these two employers to FedLoan, most recently on XX/XX/XXXX and have not yet heard back. I see that, in the time that I've been waiting for a response to my XX/XX/XXXX form submission, my qualifying payment total has increased but is not completely accurate. I see three issues : 1. When I was employed by one of the PSLF-qualifying employers, I made payments from XX/XX/XXXX through XX/XX/XXXX. This is a total of 13 payments, and none of these payments are showing as being qualified.\n\n2. While employed by another PSLF-qualifying employer, I made payments from XX/XX/XXXX through XX/XX/XXXX. This is a total of 28 payments, but only 24 of these payments ( from XX/XX/XXXX to XX/XX/XXXX XXXX are showing as being qualified. This leaves 4 payments ( from XX/XX/XXXX through XX/XX/XXXX ) as not showing as being qualified. \n3. I have made consistent student loan payments while being employed by my current PSLF-qualifying employer from XX/XX/XXXX until present. There is 1 student loan payment ( for XX/XX/XXXX ) that is not showing as being qualified. \n\nThese incidents total 18 payments that should be qualified and are not currently showing as such. Thank you for your attention to this.","date_sent_to_company":"2021-02-09T08:34:40.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"60302","tags":null,"has_narrative":true,"complaint_id":"4126592","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"AES/PHEAA","date_received":"2021-02-09T02:44:38.000Z","state":"IL","company_public_response":null,"sub_issue":"Received bad information about your loan"},"highlight":{"complaint_what_happened":["While employed by another PSLF-qualifying employer, I made <em>payments</em> from XX/XX/XXXX through XX/XX/XXXX. This is a total of 28 <em>payments</em>, but only 24 of these <em>payments</em> ( from XX/XX/XXXX to XX/XX/XXXX XXXX are showing as <em>being</em> qualified. This leaves 4 <em>payments</em> ( from XX/XX/XXXX through XX/XX/XXXX ) as not showing as <em>being</em> qualified. \n3. I have made consistent student loan <em>payments</em> while <em>being</em> employed by my current PSLF-qualifying employer from XX/XX/XXXX until present."]},"sort":[6.418119,"4126592"]},{"_index":"complaint-public-v1","_id":"2145349","_score":6.3818736,"_source":{"product":"Consumer Loan","complaint_what_happened":"For an unknown reason my autodraft ( from my Wells Fargo checking account to my Wells Fargo personal loan account ) stopped. \n\nThis resulted in ( 1 ) my loan payments being reversed ; ( 2 ) my losing the the favorable interest rate ( for being on autodraft ) ; ( 3 ) my account going delinquent and being sent into collections ( I never received noticed it went delinquent ) ; and ( 4 ) my payments accruing at a higher interest ( loans on autodraft are on a more favorable interest rate than those not on autodraft ) because my payments fell off of autodraft. \n\nI am told the payments were reversed because the payment was being drawn from an 'unknown ' account. Please note that this 'unknown ' account is the very same checking account that was used to set up my autodraft payments on Day XXXX. \n\nBecause the autodraft payments stopped, I am now being charged a higher interest rate. I am told Wells Fargo can not refund the amount because by not being on autodraft, I no longer qualify for the favorable interest. \n\nEven though I never authorized the autodraft to cease, and the error was not on my part, I am told Wells Fargo can not refund me the difference in interest payments. \n\nI need someone to explain to me how this is right. \n\nI first need someone to explain to me how my checking account became an 'unknown ' account that led to my loan payments being reversed. \n\nAt the end of the day, the difference in interest rate payments is very nominal - a few dollars. And literally at the end of the day that is all that will be because I plan to close all my accounts with Wells Fargo within the week. \n\nHowever, it is the principle - I should not be charged, fees, late payments, or interest for an issue that I did not cause or initiate. \n\nI am providing for your review ( 1 ) a snapshot of my WF accounts ; ( 2 ) the recent payment history that shows that my last XXXX payments came from the same checking account that is now 'unknown ' and resulted in my XXXX payment being reversed ; and ( 3 ) the loan statement that shows my payments being reversed. I did make a payment over the phone today to bring my account current.","date_sent_to_company":"2016-10-07T11:23:36.000Z","issue":"Problems when you are unable to pay","sub_product":"Installment loan","zip_code":"29715","tags":null,"has_narrative":true,"complaint_id":"2145349","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2016-10-04T15:29:49.000Z","state":"SC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I am told the <em>payments</em> were reversed because the <em>payment</em> was <em>being</em> drawn from an 'unknown ' account. Please note that this 'unknown ' account is the very same checking account that was used to set up my autodraft <em>payments</em> on Day XXXX. \n\nBecause the autodraft <em>payments</em> stopped, I am now <em>being</em> charged a higher interest rate. I am told Wells Fargo can not refund the amount because by not <em>being</em> on autodraft, I no longer qualify for the favorable interest."]},"sort":[6.3818736,"2145349"]},{"_index":"complaint-public-v1","_id":"3563054","_score":6.3808627,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I'm reaching out because XXXX XXXX has reported m as being 30, 60, 90 days late on XXXX, XXXX, and Experian for a payment that never showed in the phone app as being late.. If I was late on a payment or payment didn't go through ; that's the first thing that should show up when I open the app and not only was I not notified but It didn't even show me being late in the app. I spoke with a customer service agent earlier and explained that even if the payment was missed : which it wasn't The next payment was due two weeks after and the payments all come out automatically. Please explain why I would miss a {$20.00} payment that's auto debited on the day I get paid?? Other people have had issues with bugs on the app and I've had issues in the past. My payments should be updated to all of my payments being paid on time because this as a error on the end of XXXX. It's literally $ XXXX {$20.00} - I wouldn't go 90 days and not pay that small payment ; while making payments. I will attach a screenshot that shows all payments being mad eon time within the XXXX   app","date_sent_to_company":"2020-03-11T20:50:32.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"21239","tags":null,"has_narrative":true,"complaint_id":"3563054","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2020-03-11T20:50:29.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["I'm reaching out because XXXX XXXX has reported m as <em>being</em> 30, 60, 90 days late on XXXX, XXXX, and Experian for a <em>payment</em> that never showed in the phone app as <em>being</em> late.. If I was late on a <em>payment</em> or <em>payment</em> didn't go through ; that's the first thing that should show up when I open the app and not only was I not notified but It didn't even show me <em>being</em> late in the app."]},"sort":[6.3808627,"3563054"]},{"_index":"complaint-public-v1","_id":"4216253","_score":6.380683,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"XX/XX/XXXX Sunday morning and I need to get my car payment receipt also all the monthly statement are missing. The XXXX XXXX XXXX original loan is being sent to the finance manager to get a new one. But the payment is being sent to the address on the wrong contacted the bank has been receiving the payment and XXXX customer service is being sent to the different codes for the capital one Auto finance. They have 2 different codes for the same company. I don't know what number is being held at the moment. XXXX XXXX XXXX XXXX. The payment is being sent to the wrong code then who's car I've been paying all this time","date_sent_to_company":"2021-03-17T23:45:32.000Z","issue":"Managing the loan or lease","sub_product":"Loan","zip_code":"907XX","tags":null,"has_narrative":true,"complaint_id":"4216253","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2021-03-15T07:27:18.000Z","state":"CA","company_public_response":null,"sub_issue":"Billing problem"},"highlight":{"complaint_what_happened":["I don't know what number is <em>being</em> held at the moment. XXXX XXXX XXXX XXXX. The <em>payment</em> is <em>being</em> sent to the wrong code then who's car I've been paying all this time"]},"sort":[6.380683,"4216253"]},{"_index":"complaint-public-v1","_id":"1362592","_score":6.379669,"_source":{"product":"Mortgage","complaint_what_happened":"We 've been making regular payments to our XXXX mortgage company but the payments have not been applied. They show on our statements as unapplied payments. The statements also show we are past due and this is being reported on our credit. We 've made several attempts to contact the lender, sent an email to their escalation dept but nothing is being done. Meanwhile our credit is being affected and we have close to {$1000.00} credit. How can a company accept payments, not apply them then place a negative report on the consumers credit? We were told by XXXX rep that the ARM was being reviewed but why are we being penalized? Please help us!","date_sent_to_company":"2015-05-06T00:47:49.000Z","issue":"Loan servicing, payments, escrow account","sub_product":"Conventional adjustable mortgage (ARM)","zip_code":"28277","tags":null,"has_narrative":true,"complaint_id":"1362592","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Shellpoint Partners, LLC","date_received":"2015-05-06T00:47:48.000Z","state":"NC","company_public_response":"Company believes complaint represents an opportunity for improvement to better serve consumers","sub_issue":null},"highlight":{"complaint_what_happened":["We 've been making regular <em>payments</em> to our XXXX mortgage company but the <em>payments</em> have not been applied. They show on our statements as unapplied <em>payments</em>. The statements also show we are past due and this is <em>being</em> reported on our credit. We 've made several attempts to contact the lender, sent an email to their escalation dept but nothing is <em>being</em> done. Meanwhile our credit is <em>being</em> affected and we have close to {$1000.00} credit."]},"sort":[6.379669,"1362592"]},{"_index":"complaint-public-v1","_id":"2312324","_score":6.378793,"_source":{"product":"Consumer Loan","complaint_what_happened":"Making payments on time, and website is not updated to show payments are being processed or applied to the loan. Loan website is indicating payment due as being XXXX. Also showing no payments being made since XXXX XXXX, 2016. This is not the case. Last payment was made on time in XXXX of 2016. Since the website indicated XXXX due in XXXX, I assumed my estranged wife made the XXXX payment ( who is also tied to this loan ). I fear that the balance due is incorrect and my credit reports are suffering as a result.","date_sent_to_company":"2017-01-30T18:55:20.000Z","issue":"Managing the loan or lease","sub_product":"Installment loan","zip_code":"43551","tags":null,"has_narrative":true,"complaint_id":"2312324","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ONEMAIN FINANCIAL HOLDINGS, LLC.","date_received":"2017-01-26T12:13:32.000Z","state":"OH","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Making <em>payments</em> on time, and website is not updated to show <em>payments</em> are <em>being</em> processed or applied to the loan. Loan website is indicating <em>payment</em> due as <em>being</em> XXXX. Also showing no <em>payments</em> <em>being</em> made since XXXX XXXX, 2016. This is not the case. Last <em>payment</em> was made on time in XXXX of 2016. Since the website indicated XXXX due in XXXX, I assumed my estranged wife made the XXXX <em>payment</em> ( who is also tied to this loan )."]},"sort":[6.378793,"2312324"]},{"_index":"complaint-public-v1","_id":"3563363","_score":6.376188,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I'm reaching out because XXXX XXXX has reported m as being 30, 60, 90 days late on Equifax, XXXX, and XXXX  for a payment that never showed in the phone app as being late.. If I was late on a payment or payment didn't go through ; that's the first thing that should show up when I open the app and not only was I not notified but It didn't even show me being late in the app. I spoke with a customer service agent earlier and explained that even if the payment was missed : which it wasn't The next payment was due two weeks after and the payments all come out automatically. Please explain why I would miss a {$20.00} payment that's auto debited on the day I get paid?? Other people have had issues with bugs on the app and I've had issues in the past. My payments should be updated to all of my payments being paid on time because this as a error on the end of XXXX. It's literally $ XXXX {$20.00} - I wouldn't go 90 days and not pay that small payment ; while making payments. I will attach a screenshot that shows all payments being mad eon time within the XXXX   app","date_sent_to_company":"2020-03-11T20:50:32.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"21239","tags":null,"has_narrative":true,"complaint_id":"3563363","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2020-03-11T20:50:29.000Z","state":"MD","company_public_response":null,"sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["I'm reaching out because XXXX XXXX has reported m as <em>being</em> 30, 60, 90 days late on Equifax, XXXX, and XXXX  for a <em>payment</em> that never showed in the phone app as <em>being</em> late.. If I was late on a <em>payment</em> or <em>payment</em> didn't go through ; that's the first thing that should show up when I open the app and not only was I not notified but It didn't even show me <em>being</em> late in the app."]},"sort":[6.376188,"3563363"]},{"_index":"complaint-public-v1","_id":"3563043","_score":6.376188,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I'm reaching out because Money Lion has reported m as being 30, 60, 90 days late on XXXX, XXXX, and XXXX for a payment that never showed in the phone app as being late.. If I was late on a payment or payment didn't go through ; that's the first thing that should show up when I open the app and not only was I not notified but It didn't even show me being late in the app. I spoke with a customer service agent earlier and explained that even if the payment was missed : which it wasn't The next payment was due two weeks after and the payments all come out automatically. Please explain why I would miss a {$20.00} payment that's auto debited on the day I get paid?? Other people have had issues with bugs on the app and I've had issues in the past. My payments should be updated to all of my payments being paid on time because this as a error on the end of moneylion. It's literally $ XXXX {$20.00} - I wouldn't go 90 days and not pay that small payment ; while making payments. I will attach a screenshot that shows all payments being mad eon time within the moneylion app","date_sent_to_company":"2020-03-11T20:50:25.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"21239","tags":null,"has_narrative":true,"complaint_id":"3563043","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"MoneyLion Inc.","date_received":"2020-03-11T20:34:40.000Z","state":"MD","company_public_response":null,"sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["I'm reaching out because Money Lion has reported m as <em>being</em> 30, 60, 90 days late on XXXX, XXXX, and XXXX for a <em>payment</em> that never showed in the phone app as <em>being</em> late.. If I was late on a <em>payment</em> or <em>payment</em> didn't go through ; that's the first thing that should show up when I open the app and not only was I not notified but It didn't even show me <em>being</em> late in the app."]},"sort":[6.376188,"3563043"]},{"_index":"complaint-public-v1","_id":"3537904","_score":6.3740635,"_source":{"product":"Mortgage","complaint_what_happened":"Since the loan originated, automatic checks have been being sent by my personal bank to the mort gage. Successful payments have been being made since origination for 63 months. Since the last 4 months, checks have but being cashed, but are still being sent. Late fees are being collected, sent additional checks, to which are also not being cashed. Tried to call and resolve, and make payment s by phone, was told by associate they needed to tell me that I'm past due, and they wanted to figur e out how, and was proceeded to be told it was my fault and the banks checks are being lost in the mail. Only to not be able to make payments","date_sent_to_company":"2020-02-20T11:36:09.000Z","issue":"Trouble during payment process","sub_product":"Conventional home mortgage","zip_code":"53704","tags":null,"has_narrative":true,"complaint_id":"3537904","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BMO BANK NATIONAL ASSOCIATION","date_received":"2020-02-20T11:28:05.000Z","state":"WI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Since the loan originated, automatic checks have been <em>being</em> sent by my personal bank to the mort gage. Successful <em>payments</em> have been <em>being</em> made since origination for 63 months. Since the last 4 months, checks have but <em>being</em> cashed, but are still <em>being</em> sent. Late fees are <em>being</em> collected, sent additional checks, to which are also not <em>being</em> cashed."],"issue":["Trouble during <em>payment</em> process"]},"sort":[6.3740635,"3537904"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":191761,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":191761}]}},"product":{"doc_count":191761,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":54851,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":54607},{"key":"Other personal consumer report","doc_count":244}]}},{"key":"Credit reporting, credit repair services, or other personal consumer reports","doc_count":29247,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit 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