{"took":1017,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":834318,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"9860471","_score":9.502718,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/year> Upon attempting to visit XXXX XXXX in XXXX XXXX, I attempted a withdrawal for {$1500.00} which was declined by XXXX ATM ( XXXX XXXX ) I received an error message which told me that the transaction could not be completed, and that the account had not been charged. My Card was returned and no receipt was printed. The ATM Then went into a red display mode and said ATM Temporarily unavailable. However when I notified XXXX of this issue, XXXX tried to tell me they needed time to contact the XXXX XXXX XXXX. During their investigation they received supposed film and confirmed according to them that the cash was dispensed. I did not receive any cash from this ATM. My ATM XXXX limit is only {$1000.00}, not {$1500.00}. Secondly, I received an error at their ATM Machine, and I did Advise the XXXX on duty at that time and they did nothing to resolve the issue instead telling me I was not charged. This Same ATM attempted to charge me for Gaming tickets as well, even though I performed only a balance transfer. It tried charging me 8 times the same night {$1400.00}, {$1400.00}, {$840.00}, {$1600.00}, {$1600.00}, {$1700.00}. All of which were declined by my bank and the card was returned each time, However the ATM continued to provide errors. Account not charged and kept becoming temporarily unavailable. At this time I still have not received any funds from This ATM. Regardless if XXXX and XXXX were used my bank allowed the last transaction to go through, and I did not receive any funds. I did not attempt making a withdrawal for {$1500.00}. I was attempting a balance transfer. Which still requires you to use the pin. Lastly, I was not made aware of the fee that the ATM was charging in advance either. I was not prompted with a message to warn me about any fees. I did not accept such messages, and I did not receive any funds. I did bring money with me, and regardless what they think I had money already in my wallet and not from this transaction. I fully believe if a service or merchandise is not received the merchant is obligated to provide a refund. This is due to XXXX XXXX XXXX this time XXXX XXXX continuing to provide false information and XXXX XXXX not conducting a proper investigation.","date_sent_to_company":"2024-08-20T20:14:38.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"75087","tags":null,"has_narrative":true,"complaint_id":"9860471","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Everi Payments Inc.","date_received":"2024-08-20T20:04:18.000Z","state":"TX","company_public_response":null,"sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"company":["Everi <em>Payments</em> Inc."]},"sort":[9.502718,"9860471"]},{"_index":"complaint-public-v1","_id":"9637853","_score":9.502718,"_source":{"product":"Debt collection","complaint_what_happened":"I don't know anything about this account this is false information.","date_sent_to_company":"2024-08-02T15:21:54.000Z","issue":"Written notification about debt","sub_product":"Credit card debt","zip_code":"11422","tags":null,"has_narrative":true,"complaint_id":"9637853","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Universal Payment Corporation","date_received":"2024-07-28T19:11:14.000Z","state":"NY","company_public_response":null,"sub_issue":"Didn't receive enough information to verify debt"},"highlight":{"company":["Universal <em>Payment</em> Corporation"]},"sort":[9.502718,"9637853"]},{"_index":"complaint-public-v1","_id":"9606690","_score":9.502718,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Good morning, My name is XXXX XXXX, I am an Irish national and I am currently on a XXXX working visa in XXXX XXXX for the summer. \n\nOn XX/XX/XXXX - XXXX, my friends and I travelled to XXXX XXXX, Nevada. On the first day I was there ( Friday, XX/XX/XXXX ) I tried to withdraw {$300.00} cash from XXXX of the ATMs in the XXXX XXXX for me and my friends. \n\nThe ATM took my card but did not disperse any funds, but did return my card. I checked my bank account and the withdrawal went through. I complained to XXXX of the employees about it and they said to me that the payment didnt come through as it was a foreign card and will be back into my account in XXXX days and that the ATM did not recognize my card. I was very upset as this was almost half of my budget for that weekend as I am a student traveling, and that I wouldnt have any funds for the rest of the weekend, but I stayed optimistic as I was hoping it came back into my account. \n\nI kept checking my bank account ( XXXX ) for it to revert, but on Saturday XX/XX/XXXX, the transaction was complete with my bank. I went back to the XXXX XXXX on Sunday, XX/XX/XXXX to complain about this issue again but they were really unhelpful as they essentially told me its not their problem and contact the ATM company. \n\nSo on the morning of Monday, the XXXX of XXXX, I rang the ATM company, named XXXX, and they told me that the transaction did come through, but theres nothing they can do about it and they told me to contact my bank. \n\nSo that day, I filed a chargeback request on that particular transaction with my bank account ( XXXX ). The request was raised to the merchant ( XXXX ) and they disputed the request. After a 23 day process, my dispute was declined. \n\n\nWhen I clicked on the learn more button of why my request was denied, they gave me this explanation : Your dispute request for this transaction has been unsuccessful. \nThe merchant provided us with documentation supporting their side and we can not further proceed with the chargeback. After a careful analysis of the provided documentation we were not able to proceed with the dispute according to the card scheme rules ( XXXX / XXXX ). At this point, we would like to underline that even though we always hope for the best outcomes for our customers, it is the card schemes ( XXXX and XXXX ) that do not allow us to proceed with this particular claim per their rules. \n\nI completely disagree with this verdict. As me and my friends were all at the ATM machine waiting for the cash to come out, we all witnessed this event happen, and for this process to end like that was very irksome. \n\nThis was an unsatisfactory result for a process that I could not reasonably afford. This process has caused me distress over the past few weeks and I would just like this issue resolved and my rightful refund. \n\nI have attached a statement of the transaction, along with screenshots of the dispute process on the transaction and the reason why it was declined. I also have hand written notes from the teller I made a complaint to right after it occurred saying that the transaction wont go through and will be back in my account within a matter of days. If these could be helpful for my case, please let me know. \n\nBest regards, XXXX XXXX","date_sent_to_company":"2024-07-24T18:30:20.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"9606690","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Everi Payments Inc.","date_received":"2024-07-24T16:49:39.000Z","state":null,"company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I complained to XXXX of the employees about it and they said to me that the <em>payment</em> didnt come through as it was a foreign card and will be back into my account in XXXX days and that the ATM did not recognize my card. I was very upset as this was almost half of my budget for that weekend as I am a student traveling, and that I wouldnt have any funds for the rest of the weekend, but I stayed optimistic as I was hoping it came back into my account."],"company":["Everi <em>Payments</em> Inc."]},"sort":[9.502718,"9606690"]},{"_index":"complaint-public-v1","_id":"7357268","_score":9.502718,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have never entered into contract with this company and requested proof but never received. I need this information verified. \n\nXXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX  XXXX, NJ XXXX XXXX XX/XX/XXXX Correspondence Address : Dept of ED / XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Payment Address : Dept of ED / XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Subject : Debt Validation Request Account Number : XXXX, {$2100.00}, XX/XX/XXXX. \nXXXX, {$1500.00}, XX/XX/XXXX. \nXXXX, {$6100.00}, XX/XX/XXXX. \nXXXX, {$3600.00}, XX/XX/XXXX Creditor Name : XXXX Original Amount : {$13000.00} Date of Debt : XX/XX/XXXX XXXX","date_sent_to_company":"2023-08-06T15:15:25.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"070XX","tags":"Servicemember","has_narrative":true,"complaint_id":"7357268","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Universal Payment Corporation","date_received":"2023-08-06T15:15:20.000Z","state":"NJ","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX  XXXX, NJ XXXX XXXX XX/XX/XXXX Correspondence Address : Dept of ED / XXXX XXXX XXXX XXXX XXXX, XXXX XXXX <em>Payment</em> Address : Dept of ED / XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Subject : Debt Validation Request Account Number : XXXX, {$2100.00}, XX/XX/XXXX. \nXXXX, {$1500.00}, XX/XX/XXXX. \nXXXX, {$6100.00}, XX/XX/XXXX. \nXXXX, {$3600.00}, XX/XX/XXXX Creditor Name : XXXX Original Amount : {$13000.00} Date of Debt : XX/XX/XXXX XXXX"],"company":["Universal <em>Payment</em> Corporation"]},"sort":[9.502718,"7357268"]},{"_index":"complaint-public-v1","_id":"6883391","_score":9.502718,"_source":{"product":"Debt collection","complaint_what_happened":"Between XXXX I applied for XXXX XXXX with a company named XXXX. XXXX processes payments via a company named Universal Payments. These companies are both located in XXXX, XXXX My purpose in working with XXXX was to bring an invention to market for swimmer shark safety. The company charged a fee which was to be paid over a period of time. Unfortunately XXXX has mislead the inventors and made promises that were not true. I received an inferior product from this company. I filed a complaint with the Pennsylvania Attorney General and The New Jersey Attorney General offices. XXXX requested my social security number according to the salesman XXXX for reporting my royalties. Instead they use my social security number to report non payment. This case has been discharged for three years. The State of New Jersey made XXXX return my payment in XXXX of XXXX There is currently a class action lawsuit against this company. I am part of the class action lawsuit. Yet, Universal Payment continues to report non payment to the credit bureaus. I have disputed this information for over one year with the credit bureaus and nothing has changed. I hired a credit repair company and still we can not remove this company from my credit reports. Please help resolve this matter.","date_sent_to_company":"2023-05-30T15:32:59.000Z","issue":"Attempts to collect debt not owed","sub_product":"Other debt","zip_code":"088XX","tags":null,"has_narrative":true,"complaint_id":"6883391","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Universal Payment Corporation","date_received":"2023-04-24T19:44:08.000Z","state":"NJ","company_public_response":null,"sub_issue":"Debt was paid"},"highlight":{"complaint_what_happened":["Instead they use my social security number to report non <em>payment</em>. This case has been discharged for three years. The State of New Jersey made XXXX return my <em>payment</em> in XXXX of XXXX There is currently a class action lawsuit against this company. I am part of the class action lawsuit. Yet, Universal <em>Payment</em> continues to report non <em>payment</em> to the credit bureaus. I have disputed this information for over one year with the credit bureaus and nothing has changed."],"company":["Universal <em>Payment</em> Corporation"]},"sort":[9.502718,"6883391"]},{"_index":"complaint-public-v1","_id":"6146921","_score":9.502718,"_source":{"product":"Debt collection","complaint_what_happened":"Dont know who the company is never did business with the company.","date_sent_to_company":"2022-11-01T00:15:52.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"76011","tags":null,"has_narrative":true,"complaint_id":"6146921","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Universal Payment Corporation","date_received":"2022-11-01T00:08:02.000Z","state":"TX","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"company":["Universal <em>Payment</em> Corporation"]},"sort":[9.502718,"6146921"]},{"_index":"complaint-public-v1","_id":"5584542","_score":9.502718,"_source":{"product":"Debt collection","complaint_what_happened":"I receive letters frequently from XXXX and Payment Resolution Services ( PRS ), \" represent [ ing ] the interests of XXXX '', for money that is not owed as far as I can tell. XXXXPRS have not provided adequate evidence of why the money would be owed and it is related to medical claims from years ago in most cases. I have repeatedly disputed the claims by mail, phone, email, and certified mail ( return receipt ), in addition to filing a complaint with the CFPB earlier this year. In response to my prior complaint, PRS said that they \" closed the open inventory, '' yet I continue to receive letters from them ( 3 in the last 2 weeks ). I again welcome the chance to clear my name, yet XXXX/PRS refuse to speak to me despite previously confirming in email that the debt was not owed- they instead continue to harass my family with bogus debts.","date_sent_to_company":"2022-05-20T05:04:39.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"80238","tags":null,"has_narrative":true,"complaint_id":"5584542","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Payment Resolution Services","date_received":"2022-05-20T04:54:58.000Z","state":"CO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["I receive letters frequently from XXXX and <em>Payment</em> Resolution Services ( PRS ), \" represent [ ing ] the interests of XXXX '', for money that is not owed as far as I can tell. XXXXPRS have not provided adequate evidence of why the money would be owed and it is related to medical claims from years ago in most cases. I have repeatedly disputed the claims by mail, phone, email, and certified mail ( return receipt ), in addition to filing a complaint with the CFPB earlier this year."],"company":["<em>Payment</em> Resolution Services"]},"sort":[9.502718,"5584542"]},{"_index":"complaint-public-v1","_id":"5358931","_score":9.502718,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/2022 I visited XXXX XXXX and XXXX XXXX Ok. I attempted to visit one of the Everi ATMs. I selected purchase gaming ticket which requires putting in a pin. Upon doing so the transaction said and prompted this transaction could not be completed please contact your financial institution. My card was promptly ejected and it went back to the please insert card. After it cancelled I checked my online banking and I was INDEED CHARGED This was a transaction, In the amount of {$2000.00}. I promptly told security they reviewed the atm and assured me I was not charged. I showed them I was, and the guy told me that the transaction will fall off in two business days. The transaction never fell off. Then I disputed it with my bank, everi sent a response stamping it with a stamp twice saying REDEEMED. I didnt even get a print receipt and their cashier told me there was nothing they could do I should call everi which I did. However Everi because they marked that stamp told my bank someone received and redeemed it and it wasnt me. This has caused my account to overdraft because of something I never received.","date_sent_to_company":"2022-03-23T23:12:30.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"75087","tags":null,"has_narrative":true,"complaint_id":"5358931","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Everi Payments Inc.","date_received":"2022-03-23T22:59:18.000Z","state":"TX","company_public_response":null,"sub_issue":"Problem using a debit or ATM card"},"highlight":{"company":["Everi <em>Payments</em> Inc."]},"sort":[9.502718,"5358931"]},{"_index":"complaint-public-v1","_id":"4755897","_score":9.502718,"_source":{"product":"Debt collection","complaint_what_happened":"This Company \" Universal Payment XXXX  XXXX  of XXXX  '' has entered a debt information on my credit file in the amount of {$11000.00} as a payment it claimed to have made to \" XXXX  XXXX  XXXX  of XXXX  '' to finance a product development deal that I have with XXXX  XXXX. \n\nThe problem is, XXXX XXXX XXXX was never paid any such money and had long halted the service for not receiving payments. \n\nSo this Company neither paid XXXX XXXX any money nor gave me any money directly as financing for any deal. \n\nTherefore the debt claim by this organization is spurious and fraudulent simply because I could not owe this company for money it neither gave me nor paid to any entity on my behalf.","date_sent_to_company":"2021-09-27T06:13:59.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"4755897","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Universal Payment Corporation","date_received":"2021-09-27T01:26:23.000Z","state":"GA","company_public_response":null,"sub_issue":"Debt is not yours"},"highlight":{"complaint_what_happened":["This Company \" Universal <em>Payment</em> XXXX  XXXX  of XXXX  '' has entered a debt information on my credit file in the amount of {$11000.00} as a <em>payment</em> it claimed to have made to \" XXXX  XXXX  XXXX  of XXXX  '' to finance a product development deal that I have with XXXX  XXXX. \n\nThe problem is, XXXX XXXX XXXX was never paid any such money and had long halted the service for not receiving <em>payments</em>."],"company":["Universal <em>Payment</em> Corporation"]},"sort":[9.502718,"4755897"]},{"_index":"complaint-public-v1","_id":"4635378","_score":9.502718,"_source":{"product":"Debt collection","complaint_what_happened":"I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX and XXXX  Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureaus and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Please let me know if you need any other information from me to block this information from my credit report. Thank you.","date_sent_to_company":"2021-08-30T19:20:14.000Z","issue":"Attempts to collect debt not owed","sub_product":"I do not know","zip_code":"152XX","tags":null,"has_narrative":true,"complaint_id":"4635378","timely":"No","company_response":"Untimely response","submitted_via":"Web","company":"Universal Payment Corporation","date_received":"2021-08-16T19:55:35.000Z","state":"PA","company_public_response":null,"sub_issue":"Debt was result of identity theft"},"highlight":{"company":["Universal <em>Payment</em> Corporation"]},"sort":[9.502718,"4635378"]},{"_index":"complaint-public-v1","_id":"3963275","_score":9.502718,"_source":{"product":"Debt collection","complaint_what_happened":"On XX/XX/XXXX a medical flight was taken for our now deceased son and was covered by XXXX XXXX XXXX XXXX. XXXX  XXXX sent us the money for the full amount of the flight, and months later we gave the full amount of the check to XXXX XXXX XXXX for the flight. \nOn XX/XX/XXXX, a year later, XXXX  XXXX stated that they over paid us, and now wanted us to repay {$790.00}. We appealed, but during the appeal process XXXX  XXXX kept sending us an overpayment recover letter. \nOn XX/XX/XXXX PAyment Resolution Services out of XXXX, TN sent a \" Refund Request '' letter stating that for that service we now were in collections for {$790.00}. \nOn XX/XX/XXXX a settlement was reached for {$430.00} with Payment Resolution Services and paid, authorization code XXXX. PRS stated a XXXX balance letter would be sent, but never came. Numerous calls were made, 23 to be exact, most to Payment Recovery MAnager, XXXX XXXX. XXXX XXXX never called back or picked up the phone after 11 voice mails. \nOn XX/XX/XXXX a second \" Refund Request '' letter was sent for the exact same claim, with the same date, but now a PRS account number for exactly double the first amount of {$1500.00}. \nOver 51 phone calls were made between XX/XX/XXXX and XX/XX/XXXX, mostly to XXXX XXXX, and 23 voicemails were left, but no return. An agent, XXXX, stated that these letters are automatically generated, and she has no control over how they are sent to clients. She advised me that I should pay this amount. She stated she saw that my first account was closed out, but would not send me a XXXX balance letter until the second account was paid. She advised that due to COVID-19 I could not come and pick up the letter, I could not have it mailed ( no mail person in the company ), it could not be faxed, and it could not be emailed. I would have to wait for a mail person to be at the company for her to hand deliver the zero balance letter, after the second account was paid. \nXXXX  XXXX representatives have stated that I do NOT owe the second amount of {$1500.00} and they never contacted PRS to collect on this amount.","date_sent_to_company":"2020-11-18T13:41:22.000Z","issue":"False statements or representation","sub_product":"Medical debt","zip_code":"33991","tags":null,"has_narrative":true,"complaint_id":"3963275","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Payment Resolution Services","date_received":"2020-11-18T13:14:44.000Z","state":"FL","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["On XX/XX/XXXX <em>PAyment</em> Resolution Services out of XXXX, TN sent a \" Refund Request '' letter stating that for that service we now were in collections for {$790.00}. \nOn XX/XX/XXXX a settlement was reached for {$430.00} with <em>Payment</em> Resolution Services and paid, authorization code XXXX. PRS stated a XXXX balance letter would be sent, but never came. Numerous calls were made, 23 to be exact, most to <em>Payment</em> Recovery MAnager, XXXX XXXX."],"company":["<em>Payment</em> Resolution Services"]},"sort":[9.502718,"3963275"]},{"_index":"complaint-public-v1","_id":"22213447","_score":9.502718,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Hello, I am following up regarding my previous complaint submitted on XX/XX/year>. It has now been over a month, and the company has failed to provide any response or resolution regarding my case. \n\nI would like this matter to be escalated, as the lack of communication and resolution is very concerning. I am requesting an update and immediate attention to this complaint. \n\nPlease note that I am willing to provide any additional documentation or evidence if needed. Thank you.","date_sent_to_company":"2026-05-14T19:20:29.000Z","issue":"Money was not available when promised","sub_product":"International money transfer","zip_code":"21043","tags":null,"has_narrative":true,"complaint_id":"22213447","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Nala Payments LLC","date_received":"2026-05-14T19:15:17.000Z","state":"MD","company_public_response":null,"sub_issue":null},"highlight":{"company":["Nala <em>Payments</em> LLC"]},"sort":[9.502718,"22213447"]},{"_index":"complaint-public-v1","_id":"21948206","_score":9.502718,"_source":{"product":"Credit card","complaint_what_happened":"Credit card issuer : Imprint ( XXXX XXXX XXXX and XXXX XXXX XXXX, formerly XXXX XXXX  ) I am filing this complaint due to an improper interest charge and lack of resolution following the migration of my XXXX XXXX XXXX credit card account from XXXX XXXX  to Imprint. \n\nI originally had a XXXXXXXX XXXX XXXXXXXX XXXX credit card that I only used a few times. My most recent XXXX statement was dated XX/XX/year>, showing a {$0.00} balance. I had paid my previous XXXX statement in full and on time. Therefore, I had no outstanding balance or trailing interest at the time of migration. \n\nXXXXXXXX XXXX XXXXXXXX notified customers that the credit card program would migrate from XXXX to Imprint on XX/XX/year>, and that balances, purchases, and credits would transfer automatically. They said customers did not need to take any action. \n\nAfter the migration : * On XX/XX/year>, my new Imprint account showed XXXX last statement balance : {$0.00} and XXXX adjustment to balance : {$0.00}, as expected. \n* My XX/XX/year> purchase and a XX/XX/year> refund both appeared correctly under Imprint. \n* I then made another purchase on XX/XX/year>, which posted normally. \n\nHowever, my first Imprint statement ( XX/XX/year> ) included an interest charge dated XX/XX/year>, for {$46.00}. This charge makes no sense because I had no prior balance with XXXX  ( last statement showed {$0.00} ), and there was no outstanding or carried balance to generate interest. \n\nI called Imprint customer service on XX/XX/year>, and the representative was unable to explain the charge. They requested my old XXXX statements, but since the migration, I can no longer access my XXXX online account ( it shows as closed ). \n\nI then called XXXX Bank, and their representative confirmed they no longer have access to my account details or statements, as all data was transferred to Imprint. XXXX stated that Imprint has full access to this information. \n\nWhen I contacted Imprint again, they said they would investigate and provide a temporary credit to offset the {$46.00} charge during the investigation period ( possibly for 12 billing cycles ). However, as of two weeks later ( XX/XX/year> ), this credit has not been applied, and my statement due XX/XX/year> still includes the improper interest charge. \n\nAdditionally, I have found multiple reports from other customers online who are experiencing the same issuemysterious interest charges following the XXXX to Imprint migrationwith similar lack of explanation or resolution from Imprint. This appears to be affecting both XXXX XXXX XXXXXXXX and XXXX credit card holders. \n\n\nImprint appears to be charging interest without a legitimate basis, and without documentation from the previous bank to substantiate these charges. The company is also failing to provide a timely resolution despite acknowledging that an investigation is needed. \n\nConsumers should not be charged unexplained or unverified interestespecially when the issuer can not identify the balance on which that interest is based.","date_sent_to_company":"2026-05-06T20:35:28.000Z","issue":"Fees or interest","sub_product":"General-purpose credit card or charge card","zip_code":"60611","tags":null,"has_narrative":true,"complaint_id":"21948206","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Imprint Payments, Inc.","date_received":"2025-11-06T17:20:36.000Z","state":"IL","company_public_response":null,"sub_issue":"Charged too much interest"},"highlight":{"company":["Imprint <em>Payments</em>, Inc."]},"sort":[9.502718,"21948206"]},{"_index":"complaint-public-v1","_id":"21785471","_score":9.502718,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/year>, I attempted to withdraw {$300.00} in cash from an Everi ATM located at the XXXX XXXX XXXX XXXX XXXXXXXX XXXX  XXXX XXXX, New Jersey. Due to confusing and misleading menu options on the Everi ATM interface, I accidentally initiated a debit transaction instead of a cash withdrawal. I did not receive any cash or benefit from the transaction. \nMy card was charged {$310.00} ( including fees ). I reported the error to XXXX XXXX  staff on-site, who confirmed the mistake and told me the transaction would be reversed within 57 business days. \nThat window has now passed and no refund has been credited to my account. I then sent a written refund demand directly to Everi, which has also gone unresolved.\n\nI am requesting the CFPB compel Everi to issue an immediate full refund of {$310.00} to my account.","date_sent_to_company":"2026-05-01T11:26:03.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"08876","tags":null,"has_narrative":true,"complaint_id":"21785471","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Everi Payments Inc.","date_received":"2026-05-01T11:13:32.000Z","state":"NJ","company_public_response":null,"sub_issue":"Money was taken from your account on the wrong day or for the wrong amount"},"highlight":{"company":["Everi <em>Payments</em> Inc."]},"sort":[9.502718,"21785471"]},{"_index":"complaint-public-v1","_id":"21775370","_score":9.502718,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am a digital creator. In XX/XX/XXXX, Meta applied a false Monetize authentic engagement violation under their Partner Monetization Policy to my account. No specific evidence, examples, or explanation was provided.\n\nSince that date now nine months all my creator monetization and payouts have been completely frozen. As of the latest view in my Payouts dashboard, {$8100.00} is shown as On the way ( estimated XX/XX/XXXX ) and {$8200.00} is shown as Not paid out yet ( as of XX/XX/XXXX ), for a visible total of {$16000.00} in earned funds that remain inaccessible. \nI have submitted multiple appeals and support tickets through official Meta channels since XX/XX/XXXX. All responses have been automated or generic. No human review has taken place and no timeline for resolution has been given. \nThis appears to be an erroneous automated flag with no supporting evidence. The prolonged freeze ( 9 months ) has caused severe financial hardship. I request that Meta Payments Inc. immediately release all frozen funds, remove the false violation flag, and fully restore my monetization privileges.\n\nI have attached supporting screenshots showing the violation notice, my profile status, and the current frozen payout amounts.","date_sent_to_company":"2026-05-01T01:44:19.000Z","issue":"Confusing or missing disclosures","sub_product":"International money transfer","zip_code":null,"tags":null,"has_narrative":true,"complaint_id":"21775370","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Meta Payments Inc.","date_received":"2026-05-01T01:20:49.000Z","state":null,"company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I request that Meta <em>Payments</em> Inc. immediately release all frozen funds, remove the false violation flag, and fully restore my monetization privileges.\n\nI have attached supporting screenshots showing the violation notice, my profile status, and the current frozen payout amounts."],"company":["Meta <em>Payments</em> Inc."]},"sort":[9.502718,"21775370"]},{"_index":"complaint-public-v1","_id":"21668637","_score":9.502718,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Meta XXXX XXXX ( XXXX XXXX ) I am submitting this follow-up because my prior complaint was closed prematurely without a complete investigation or resolution. The issue remains unresolved, and funds owed to me have not been released. \n\nI am currently receiving new payouts, which confirms that my payout account is active and functioning properly. However, several earlier completed and delivered orders are still missing from my payouts. \n\nMissing Orders : * XX/XX/XXXX Order # XXXX {$26.00} * XX/XX/XXXX Order # XXXX {$100.00} * XX/XX/XXXX Order # XXXX {$86.00} * XX/XX/XXXX Order # XXXX {$100.00} Total Missing Payout : {$320.00} All of these orders were delivered well beyond the standard payout timeframe and have not been released. \n\nAdditional Issues : * Metas system is incorrectly labeling some shipped checkout orders as marked as sold, despite being processed through XXXX checkout * I am being prompted to mark as paid, which would falsely indicate I received funds that I have not received Payout System Error : The platform repeatedly displays update your payout account, however this information is incorrect. \n\nMy payout account is already verified and active, as I am currently receiving payouts for newer transactions. I am including screenshots showing both recent successful payouts and the update payout account message. \n\nWhen I attempt to follow the prompt to update my account, it redirects me to an unrelated landing page and does not provide any way to resolve the issue. There is no functional action available on my end. \n\nThis confirms the issue is not with my account, but with Metas payout system incorrectly flagging or blocking specific transactions. \n\nResolution Requested : At this point, the delay is unreasonable. \nI am currently receiving payouts for recent orders, including items shipped last week, while older orders from XXXX and early XXXX that were delivered much earlier remain unpaid. This confirms the issue is not with my payout account, but with Metas handli","date_sent_to_company":"2026-04-28T15:35:46.000Z","issue":"Money was not available when promised","sub_product":"Virtual currency","zip_code":"90660","tags":null,"has_narrative":true,"complaint_id":"21668637","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Meta Payments Inc.","date_received":"2026-04-28T15:23:07.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"company":["Meta <em>Payments</em> Inc."]},"sort":[9.502718,"21668637"]},{"_index":"complaint-public-v1","_id":"20047500","_score":9.502718,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"NALA ( NALA Inc. ), an international money transfer and remittance platform that facilitates transfers from the United States to recipients in other countries. The company processes transfers through partner banks and payment processors. \n\nOn XX/XX/year>, I initiated an international money transfer of USD XXXX through the NALA remittance platform to pay an annual health insurance premium for a beneficiary organization in XXXX. \n\nThe transaction was marked as Completed by the company on the same day, indicating that the funds had been successfully delivered to the recipient bank. \n\nHowever, the beneficiary later reported that the payment had not been received. On XX/XX/year>, I contacted the beneficiary organization to confirm whether the funds had arrived. They informed me that the payment had not reflected in their account and suggested that international transfers could take up to seven days to appear. \n\nAfter waiting the suggested period, I continued following up with both the beneficiary and the remittance company. On XX/XX/year>, I contacted the remittance company requesting confirmation of the transfer and asked them to trace the transaction. \n\nThe company responded that their records indicated the transfer had been credited on the same day, but they did not provide any verifiable documentation such as a settlement confirmation, transfer trace, or proof from the recipient bank showing that the funds were received. \n\nOver the following weeks, I made multiple follow-up requests asking for proof of settlement or assistance locating the funds. The beneficiary organization and their bank continued to report that no funds matching the transfer details had been received. \n\nAs of the date of this complaint, nearly four weeks after the transaction, the funds remain unaccounted for. The company continues to state that the transfer was completed but has not provided verifiable proof of delivery or initiated a refund.","date_sent_to_company":"2026-04-14T17:10:14.000Z","issue":"Money was not available when promised","sub_product":"International money transfer","zip_code":"62959","tags":null,"has_narrative":true,"complaint_id":"20047500","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Nala Payments LLC","date_received":"2026-03-06T19:06:59.000Z","state":"IL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["However, the beneficiary later reported that the <em>payment</em> had not been received. On XX/XX/year>, I contacted the beneficiary organization to confirm whether the funds had arrived. They informed me that the <em>payment</em> had not reflected in their account and suggested that international transfers could take up to seven days to appear. \n\nAfter waiting the suggested period, I continued following up with both the beneficiary and the remittance company."],"company":["Nala <em>Payments</em> LLC"]},"sort":[9.502718,"20047500"]},{"_index":"complaint-public-v1","_id":"19948610","_score":9.502718,"_source":{"product":"Prepaid card","complaint_what_happened":"URGENT SEPARATE CASE : Loss of {$100.00} XXXX XXXX  ( Case ID : XXXX ). This is a distinct complaint from my previous filings. Meta issued a {$100.00} refund code ( XXXX ) but technically blocked my account, preventing use until it expired. Despite providing evidence, support agents ( e.g., XXXX XXXX refused to review my documents and abruptly closed chats in my face ( see attached evidence ). This technical failure is causing severe and daily financial damage to my business. I am losing revenue every day this is not resolved. Meta is acting in bad faith by issuing refunds then blocking the means to use them. ''","date_sent_to_company":"2026-03-19T12:23:22.000Z","issue":"Trouble using the card","sub_product":"General-purpose prepaid card","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"19948610","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Meta Payments Inc.","date_received":"2026-03-04T00:05:47.000Z","state":null,"company_public_response":null,"sub_issue":"Trouble using the card to spend money in a store or online"},"highlight":{"company":["Meta <em>Payments</em> Inc."]},"sort":[9.502718,"19948610"]},{"_index":"complaint-public-v1","_id":"19623897","_score":9.502718,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Since XX/XX/year>, Meta Platforms , Inc. and the XXXX XXXX XXXX ( XXXX ) have engaged in Procedural Fraud and Bad Faith to block my access to justice regarding case No. XXXX. \n\nOn XX/XX/year>, I initiated arbitration under the Consumer Rules to recover my withheld funds. On XX/XX/year>, Metas counsel ( XXXX ) committed Procedural Misrepresentation by intentionally misclassifying me as a Business entity to avoid consumer protections and impose predatory fees ( $ XXXX ). \n\nOn XX/XX/year>, after 38 days of waiting, the XXXX Case XXXX ( XXXX ) acted in collusion with Meta 's counsel by administratively closing my case based solely on the Respondent 's fraudulent request. This action is a direct violation of XXXX XXXX XXXX ( XXXX ), which mandates that only an XXXX a XXXX XXXX decide jurisdictional disputes. \n\nThis coordinated obstruction has effectively hijacked the arbitration process, turning Metas mandatory arbitration clause into a deceptive trap to prevent individual consumers from seeking legal remedies. This is a clear \" Denial of Justice '' and a violation of the Consumer Financial Protection Act.","date_sent_to_company":"2026-02-19T16:45:38.000Z","issue":"Trouble accessing funds in your mobile or digital wallet","sub_product":"Mobile or digital wallet","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"19623897","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Meta Payments Inc.","date_received":"2026-02-19T16:19:51.000Z","state":null,"company_public_response":null,"sub_issue":null},"highlight":{"company":["Meta <em>Payments</em> Inc."]},"sort":[9.502718,"19623897"]},{"_index":"complaint-public-v1","_id":"19049359","_score":9.502718,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I have confirmation of the transaction going through after the dispute. Its been a nightmare. I want the funds released to the bank that I have on file with XXXX immediately its been 90 days.","date_sent_to_company":"2026-01-27T20:51:50.000Z","issue":"Money was not available when promised","sub_product":"Virtual currency","zip_code":"80537","tags":null,"has_narrative":true,"complaint_id":"19049359","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Meta Payments Inc.","date_received":"2026-01-27T20:46:48.000Z","state":"CO","company_public_response":null,"sub_issue":null},"highlight":{"company":["Meta <em>Payments</em> Inc."]},"sort":[9.502718,"19049359"]},{"_index":"complaint-public-v1","_id":"19006286","_score":9.502718,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"XXXXMeta Account Lockout , Failed Authentication, and Resulting Business Harm Complainant : XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX : Beginning XXXX XXXX, XXXX Present Issue Summary Since XX/XX/XXXX, I have been locked out of my XXXX account and all connected Meta business assets due to a failed identity verification process followed by a forced logout that immediately triggered a XXXX authenticator-only loop. The issue remains unresolved as of today XX/XX/XXXX, despite repeated contact with Meta support. \n\nXXXX. How the Problem Began The issue began when Meta mailed a social-issue verification letter between XX/XX/XXXX. When I attempted to upload my ID, Metas upload tool malfunctioned repeatedly and would not accept the images. Immediately after these failed ID upload attempts, Meta forced me out of my account. \n\nXXXX. XXXX Authentication Failure After the forced logout, Meta required authenticator-app codes only. My XXXX and email codes continued to work, but Meta refused to accept them and forced authenticator-only login, even though both authenticator apps were out of sync. No backup codes or recovery options were available. All login paths ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) failed at the same step. Attempts on XX/XX/XXXX ( XXXXXXXX XXXX XXXXXXXX ) and after the XXXX window ending XX/XX/XXXX ( XXXX XXXX XXXXXXXX ) also failed. \n\nXXXX. Support Failures Meta repeatedly misclassified my case as a hacked account, which routed it to the wrong team. Many cases were closed without action. \n\nXXXX Business Harm This lockout caused : Holiday sales losses ( XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) Inability to manage ads or communicate with customers Ads running without control Forced lock of payment cards ad account suspension Paid for Meta Verified twice with no resolution I have since been able to find a way to stop the adds via my XXXX account and I cancelled my only card that was left on it since meta shows a balance due still and wont let me remove my payment details despite this balance being unauthorized from the runaway ads that ran during my lockout. \n\nXXXX. Evidence Repository : I maintain a detailed repository including videos, screenshots, timelines, emails, billing logs, login-failure recordings, and support documentation via my google cloud and can provide that link as needed. It only contains XXXX attempts and details as I have not recorded any further attempts as of this year to get into my account as I just keep getting the same results. \n\nThe companys response to case XXXX directed me to contact XXXX. I have emailed this address on XXXX, XXXX, finally got an email on XXXX from XXXX, then forwarded the requested information on XX/XX/XXXX, and have not heard a response since. I even followed up on my emails on XX/XX/XXXX & XX/XX/XXXX with still no response from XXXX and have received no acknowledgement that my email was received or any assistance regarding the matter. My account remains locked in a XXXX authentication loop and refunds remain unresolved. The matter has not been resolved. \n\nI also now have XXXX XXXX XXXX XXXXXXXX currently open regarding this issue.","date_sent_to_company":"2026-01-26T16:01:59.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"65802","tags":null,"has_narrative":true,"complaint_id":"19006286","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Meta Payments Inc.","date_received":"2026-01-26T15:32:54.000Z","state":"MO","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["XXXX Business Harm This lockout caused : Holiday sales losses ( XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) Inability to manage ads or communicate with customers Ads running without control Forced lock of <em>payment</em> cards ad account suspension Paid for Meta Verified twice with no resolution I have since been able to find a way to stop the adds via my XXXX account and I cancelled my only card that was left on it since meta shows a balance due still and wont let me remove my <em>payment</em> details"],"company":["Meta <em>Payments</em> Inc."]},"sort":[9.502718,"19006286"]},{"_index":"complaint-public-v1","_id":"18814420","_score":9.502718,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"b\"My account has been blocked for no reason. I can't appeal. Help me. These accounts are important to me! Thank you. Please reactivate my accountsXXXXXXXX XXXX XXXX XXXX","date_sent_to_company":"2026-01-18T13:36:30.000Z","issue":"Unexpected or other fees","sub_product":"Virtual currency","zip_code":"041XX","tags":null,"has_narrative":true,"complaint_id":"18814420","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Meta Payments Inc.","date_received":"2026-01-18T13:33:24.000Z","state":"ME","company_public_response":null,"sub_issue":null},"highlight":{"company":["Meta <em>Payments</em> Inc."]},"sort":[9.502718,"18814420"]},{"_index":"complaint-public-v1","_id":"18352108","_score":9.502718,"_source":{"product":"Credit card","complaint_what_happened":"I was scammed by an individual on XXXX XXXX offering me airline credit for exchange of {$450.00}. I trusted XXXX XXXX XXXX  and made sure the transaction was through Metapay and XXXX which offers protection. When the individual didnt send the airline credit I immediately contacted Metapay XXXX XXXX and XXXX XXXX report the fraud. Little I know that in cases if the seller marks it as \" friends and family '' ( which I had no visibility ) I no longer have purchase protection. Therefore I am reporting this issue with the hope that the above financial institutions will not charge back my card for the fraud. Thank you.","date_sent_to_company":"2025-12-29T21:33:18.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"18352108","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Meta Payments Inc.","date_received":"2025-11-10T21:45:29.000Z","state":"AR","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"company":["Meta <em>Payments</em> Inc."]},"sort":[9.502718,"18352108"]},{"_index":"complaint-public-v1","_id":"18177936","_score":9.502718,"_source":{"product":"Credit card","complaint_what_happened":"Hello, I opened a credit card with XXXX XXXX XXXX when they were with XXXX. Then they merged with imprint. I was never notified. It says I got my new card but I have not received anything. I finally found out after receiving a late fee. I was flabbergasted because I have not missed a payment up to the merger. I had auto pay turned on with XXXX XXXX. I called on XX/XX/year>, to see if they could help me figure out how to take the late fee off and why Im getting hit with all this interest if I have a 24 month 0 % interest. The gentleman could not help me, XXXX, and so I asked to speak to the manager, XXXX. XXXX was very rude and was not willing to help after I told her I have not received anything in the mail. I asked what address was on file and she said the agent should have confirmed that. I said he did not. You can go back and listen to the recording. She told me that it was my fault essentially and I should have known. But she offered if I pay it off today they will wave fees and interest. I do not have XXXX dollars to pay off. I told her that I saw online that the merger has been causing many customers problems like this and imprint adding interest to XXXX balances. But she was said she could do nothing. I am filing a complaint and the complaint number is XXXX. I asked for her name and she said XXXX I asked for her last name so that while filing the complaint I could express how rude and unhelpful she was. She said I dont feel comfortable. They will know who I am.","date_sent_to_company":"2026-05-06T20:53:39.000Z","issue":"Fees or interest","sub_product":"Store credit card","zip_code":"21037","tags":null,"has_narrative":true,"complaint_id":"18177936","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Imprint Payments, Inc.","date_received":"2025-12-19T17:58:35.000Z","state":"MD","company_public_response":null,"sub_issue":"Problem with fees"},"highlight":{"complaint_what_happened":["I was flabbergasted because I have not missed a <em>payment</em> up to the merger. I had auto pay turned on with XXXX XXXX. I called on XX/XX/year>, to see if they could help me figure out how to take the late fee off and why Im getting hit with all this interest if I have a 24 month 0 % interest. The gentleman could not help me, XXXX, and so I asked to speak to the manager, XXXX. XXXX was very rude and was not willing to help after I told her I have not received anything in the mail."],"company":["Imprint <em>Payments</em>, Inc."]},"sort":[9.502718,"18177936"]},{"_index":"complaint-public-v1","_id":"18140306","_score":9.502718,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"XXXXMeta Account Lockout , Failed Authentication, and Resulting Business Harm Complainant : XXXX XXXX XXXX XXXX XX/XX/XXXXXXXX XXXX : Beginning XXXX XXXX, XX/XX/XXXX Present Issue Summary Since XX/XX/year>, I have been locked out of my XXXX account and all connected Meta business assets due to a failed identity verification process followed by a forced logout that immediately triggered a XXXX authenticator-only loop. The issue remains unresolved as of XX/XX/year>, despite repeated contact with Meta support. \n\n1. How the Problem Began The issue began when Meta mailed a social-issue verification letter between XX/XX/year>. When I attempted to upload my ID, Metas upload tool malfunctioned repeatedly and would not accept the images. Immediately after these failed ID upload attempts, Meta forced me out of my account. \n\n2. XXXX Authentication Failure After the forced logout, Meta required authenticator-app codes only.\n\nMy SMS and email codes continued to work, but Meta refused to accept them and forced authenticator-only login, even though both authenticator apps were out of sync. \nNo backup codes or recovery options were available. \nAll login paths ( XXXX, XXXXXX/XX/XXXX XX/XX/XXXXXXXX ) failed at the same step. \nAttempts on XX/XX/XXXX ( XXXXXX/XX/XXXXXXXX ) and after the 72-hour window ending XX/XX/XXXXXX/XX/XXXXalso failed. \n\n3. Support Failures Meta repeatedly misclassified my case as a hacked account, which routed it to the wrong team.\n\nMany cases were closed without action. Only two remain active : XXXX XXXX XXXX Business Harm This lockout caused : Holiday sales losses ( XX/XX/XXXX ) Inability to manage ads or communicate with customers Ads running without control Forced lock of payment cards ad account suspension Paid for Meta Verified twice with no resolution 5. Evidence Repository I maintain a detailed repository including videos, screenshots, timelines, emails, billing logs, login-failure recordings, and support documentation.","date_sent_to_company":"2025-12-03T23:48:35.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"65802","tags":null,"has_narrative":true,"complaint_id":"18140306","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Meta Payments Inc.","date_received":"2025-12-03T21:37:48.000Z","state":"MO","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Only two remain active : XXXX XXXX XXXX Business Harm This lockout caused : Holiday sales losses ( XX/XX/XXXX ) Inability to manage ads or communicate with customers Ads running without control Forced lock of <em>payment</em> cards ad account suspension Paid for Meta Verified twice with no resolution 5. Evidence Repository I maintain a detailed repository including videos, screenshots, timelines, emails, billing logs, login-failure recordings, and support documentation."],"company":["Meta <em>Payments</em> Inc."]},"sort":[9.502718,"18140306"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":911231,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":834318},{"key":0,"key_as_string":"false","doc_count":76913}]}},"product":{"doc_count":834318,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":288434,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":287523},{"key":"Other personal consumer report","doc_count":911}]}},{"key":"Credit reporting, credit repair services, or other personal consumer 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