{"took":617,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":123067,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"15219098","_score":6.847688,"_source":{"product":"Credit card","complaint_what_happened":"I purchased Trunk Lock Actuator Motor online from XXXX XXXX on XX/XX/XXXX for {$180.00}. On XX/XX/XXXX, the part was shipped. I received the part and had the mechanic replace the old part. On XX/XX/XXXX, I sent an email to XXXX XXXX letting them know that the part has a broken piece and it made a loud noise when the truck is opened. A day later the trunk stopped working. I called XXXX XXXX to inform them that the part stopped working and requested another part replacement. They told me they won't replace the part and I have to take my car to a XXXX dealer in my area who should replace the part for free because the part has XXXX warrant. I called XXXX XXXX  XXXX and XXXX XXXX  XXXX who both said that I should pay diagnostic fee of about {$300.00} to check the part. Then, I called XXXX XXXX to let them know that there is a charge of about {$300.00}. I called the dealer on XX/XX/XXXX, XXXX, XXXX, and XXXX to request a refund. On XX/XX/XXXX, XXXX XXXX sent me a return label which I used to return the defective part. On the same day, I ordered the part from XXXX XXXX, Texas. On XX/XX/XXXX I returned the defective part to XXXX XXXX. They received the part but did not credit my card. On XX/XX/XXXX, I called XXXX XXXX and spoke to the manager \" XXXX '' who said I will not credit your card. I filed a dispute with City bank who denied my dispute stating that there was no error in the transaction. There was no error, there was a defective part and it was returned to XXXX XXXX using their return label but refused to credit my card.","date_sent_to_company":"2025-08-11T03:45:00.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"92881","tags":null,"has_narrative":true,"complaint_id":"15219098","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2025-08-11T03:09:23.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["On XX/XX/XXXX, the <em>part</em> was shipped. I received the <em>part</em> and had the mechanic replace the old <em>part</em>. On XX/XX/XXXX, I sent an email to XXXX XXXX letting them know that the <em>part</em> has a broken piece and it made a loud noise when the truck is opened. A day later the trunk stopped working. I called XXXX XXXX to inform them that the <em>part</em> stopped working and requested another <em>part</em> replacement."]},"sort":[6.847688,"15219098"]},{"_index":"complaint-public-v1","_id":"4749481","_score":6.8460145,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I ordered a used auto part from XXXX XXXX on the XXXX of XXXX this year. The part I needed was a radio amplifier for my car radio. XXXX took my order and charged my credit card {$150.00}. \nWhen the part came, it was the incorrect part. They sent a radio rather than a amplifier for the radio. They are distinct parts. ( see pictures ). I called XXXX and they apologized and said they would mail the correct part ASAP. I again received the incorrect part from XXXX. Again, I called them and told them of their mistake. They responded by promising to send me the correct part ASAP. For the 3rd time XXXX sent the incorrect part. This all occurred in XX/XX/2021. I used my Chase credit card to pay for the parts. For the first two mistakes I received a credit for the entire amount. I also received XXXX return labels for the 2 incorrect parts. I repackaged those two items and returned them to XXXX. \nThe third time I received the incorrect part I was told by the XXXX representative that they could not find the part I needed and that I must get the part elsewhere. \nXXXX  claims that they sent me a return label for the third mistaken part, but I never received any communication from them regarding the return of the mistaken part. \nI still have the part and have told them if they send me a return label, I will return it. They refuse. \nI also, filed a dispute with my Chase credit card which was denied. The reason given was \" the vendor told them that the sale was made. I filed a second dispute ( an appeal ) and was turned down a second time. \nCurrently I believe I am owed {$140.00}.","date_sent_to_company":"2021-09-23T20:06:46.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"20814","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"4749481","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2021-09-23T19:59:08.000Z","state":"MD","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["I ordered a used auto <em>part</em> from XXXX XXXX on the XXXX of XXXX this year. The <em>part</em> I needed was a radio amplifier for my car radio. XXXX took my order and charged my credit card {$150.00}. \nWhen the <em>part</em> came, it was the incorrect <em>part</em>. They sent a radio rather than a amplifier for the radio. They are distinct parts. ( see pictures ). I called XXXX and they apologized and said they would mail the correct <em>part</em> ASAP. I again received the incorrect <em>part</em> from XXXX."]},"sort":[6.8460145,"4749481"]},{"_index":"complaint-public-v1","_id":"5744495","_score":6.758023,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Purchased an auto part XXXX XXXX XXXX XXXX for a XXXX XXXX  XXXX via XXXXXXXX XXXX located in South Carolina. Part showed up and was left at door. Shipment was refused and returned to XXXX XXXX. XXXX XXXX refused to credit my credit card. I filed a claim with CITIBANK who issued a provisional credit for the part. I provided proof to CITIBANK ; Postal Tracking information that the part was refused and returned, and received back by XXXX XXXX in South Carolina. \n\nCITIBANK contacted XXXX XXXX who acknowledged they received the part back but refused to issue credit back for the part and kept the part. The part cost {$1500.00} CITIBANK contacted me back and told me since the merchant ( XXXX XXXX ) refused to issue a credit, the provisional credit was going to be reversed and was now due. I asked them how they could possibly acknowledge everything I claims was accurate and still try to collect from me, and they told me to file a Lawsuit against XXXX XXXX to recover the money meanwhile I had to pay. I refuse to pay money for a part I do not have. It should be fraud and or outright criminal theft for a merchant to willingly keep both the part and the cash, and worse for CITIBANK to be unwilling as my credit card issuer to take no action against them.","date_sent_to_company":"2022-07-07T07:13:29.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"92509","tags":"Servicemember","has_narrative":true,"complaint_id":"5744495","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2022-07-07T02:28:44.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["CITIBANK contacted XXXX XXXX who acknowledged they received the <em>part</em> back but refused to issue credit back for the <em>part</em> and kept the <em>part</em>. The <em>part</em> cost {$1500.00} CITIBANK contacted me back and told me since the merchant ( XXXX XXXX ) refused to issue a credit, the provisional credit was going to be reversed and was now due."]},"sort":[6.758023,"5744495"]},{"_index":"complaint-public-v1","_id":"4068247","_score":6.7450647,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I ordered a part from XXXX. They sent me some unknown part I did not order. I returned the part, paying for the shipment myself. They are refusing to refund my money after receiving the unknown part. The part was ordered using my Chase Amazon Visa XXXX card. Chase is also refusing to take the charge off my account. I am without a product and without my {$240.00}.","date_sent_to_company":"2021-01-14T17:02:58.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"11520","tags":"Older American","has_narrative":true,"complaint_id":"4068247","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2021-01-14T16:46:41.000Z","state":"NY","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["I ordered a <em>part</em> from XXXX. They sent me some unknown <em>part</em> I did not order. I returned the <em>part</em>, paying for the shipment myself. They are refusing to refund my money after receiving the unknown <em>part</em>. The <em>part</em> was ordered using my Chase Amazon Visa XXXX card. Chase is also refusing to take the charge off my account. I am without a product and without my {$240.00}."]},"sort":[6.7450647,"4068247"]},{"_index":"complaint-public-v1","_id":"3050618","_score":6.7301207,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I purchased an item on XXXX XX/XX/2018 for {$200.00} The item description stated that the item worked even without a specific part. It did not work without the part. I showed that it did not work with out the part and the seller agreed that I was correct ; that it didn't work without the part.\n\nI went to Paypal for a remedy because the seller would not agree to return the product for me. I showed PayPal the evidence : 1. Seller description stated that the product worked without the missing part.\n\n2. It did not work without the missing part 3. That the seller agreed in writing that it did not work without the part.\n\nPAYPAL is in VIOLATION of their USER AGREEMENT by then stating that they could not uphold due to the description being accurate.\n\nObviously they just ignored everything that was sent to them and hoped it would go away.","date_sent_to_company":"2018-10-22T13:08:18.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"85224","tags":null,"has_narrative":true,"complaint_id":"3050618","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2018-10-18T21:57:36.000Z","state":"AZ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I purchased an item on XXXX XX/XX/2018 for {$200.00} The item description stated that the item worked even without a specific <em>part</em>. It did not work without the <em>part</em>. I showed that it did not work with out the <em>part</em> and the seller agreed that I was correct ; that it didn't work without the <em>part</em>.\n\nI went to Paypal for a remedy because the seller would not agree to return the product for me. I showed PayPal the evidence : 1."]},"sort":[6.7301207,"3050618"]},{"_index":"complaint-public-v1","_id":"3591947","_score":6.7251635,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX DOB : XXXX RE : Recent Investigation XX/XX/2020 To Whom It May Concern : I am writing this letter because after your investigation there are still errors on my credit report specifically the following accounts : XXXX XXXX XXXX {$4000.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$790.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$5200.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX  XXXX {$30000.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX/XXXX XXXX {$4200.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX {$950.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX XXXX {$2800.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$1600.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$1600.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$910.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$1100.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$380.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$280.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX  XXXX  XXXX {$130.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$130.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX {$18000.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX  XXXX XXXX XXXX XXXX {$5300.00} Violating FCRA Section 611 Part ( A ) ( 1 ) To avoid litigation please remove the accounts from my credit reports immediately. You have 30 days. \n\n\nThank you. \n\nSincerely, Your XXXX XXXX CC : XXXX XXXX XXXX","date_sent_to_company":"2020-04-03T19:03:58.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"226XX","tags":null,"has_narrative":true,"complaint_id":"3591947","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2020-04-03T19:03:55.000Z","state":"VA","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["FCRA Section 611 <em>Part</em> ( A ) ( 1 ) XXXX/XXXX XXXX {$4200.00} Violating FCRA Section 611 <em>Part</em> ( A ) ( 1 ) XXXX XXXX {$950.00} Violating FCRA Section 611 <em>Part</em> ( A ) ( 1 ) XXXX XXXX XXXX XXXX {$2800.00} Violating FCRA Section 611 <em>Part</em> ( A ) ( 1 ) XXXX XXXX XXXX {$1600.00} Violating FCRA Section 611 <em>Part</em> ( A ) ( 1 ) XXXX XXXX XXXX {$1600.00} Violating FCRA Section 611 <em>Part</em> ( A ) ( 1 ) XXXX XXXX XXXX {$910.00} Violating FCRA Section 611 <em>Part</em> ( A ) ( 1 ) XXXX XXXX XXXX {$1100.00} Violating FCRA Section"]},"sort":[6.7251635,"3591947"]},{"_index":"complaint-public-v1","_id":"3591949","_score":6.7196884,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX XXXX : XXXX RE : Recent Investigation XX/XX/2020 To Whom It May Concern : I am writing this letter because after your investigation there are still errors on my credit report specifically the following accounts : XXXX XXXX XXXX {$4000.00} Violating FCRA Section 611 Part ( A ) ( 1 ) JXXXX XXXX XXXX {$790.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$5200.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX  XXXX {$30000.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX/XXXX XXXX {$4200.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX  {$950.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX XXXX {$2800.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$1600.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$1600.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$910.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$1100.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXXXXXX {$380.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$280.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX  XXXX  XXXX {$130.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$130.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX  {$18000.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX  XXXX XXXX XXXX XXXX {$5300.00} Violating FCRA Section 611 Part ( A ) ( 1 ) To avoid litigation please remove the accounts from my credit reports immediately. You have 30 days. \n\n\nThank you. \n\nSincerely, Your XXXX XXXX CC : XXXX XXXX XXXX","date_sent_to_company":"2020-04-03T19:03:58.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"226XX","tags":null,"has_narrative":true,"complaint_id":"3591949","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2020-04-03T19:03:55.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["FCRA Section 611 <em>Part</em> ( A ) ( 1 ) XXXX/XXXX XXXX {$4200.00} Violating FCRA Section 611 <em>Part</em> ( A ) ( 1 ) XXXX XXXX  {$950.00} Violating FCRA Section 611 <em>Part</em> ( A ) ( 1 ) XXXX XXXX XXXX XXXX {$2800.00} Violating FCRA Section 611 <em>Part</em> ( A ) ( 1 ) XXXX XXXX XXXX {$1600.00} Violating FCRA Section 611 <em>Part</em> ( A ) ( 1 ) XXXX XXXX XXXX {$1600.00} Violating FCRA Section 611 <em>Part</em> ( A ) ( 1 ) XXXX XXXX XXXX {$910.00} Violating FCRA Section 611 <em>Part</em> ( A ) ( 1 ) XXXX XXXX XXXX {$1100.00} Violating FCRA Section"]},"sort":[6.7196884,"3591949"]},{"_index":"complaint-public-v1","_id":"3591945","_score":6.718569,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX XXXX : XXXX RE : Recent Investigation XX/XX/2020 To Whom It May Concern : I am writing this letter because after your investigation there are still errors on my credit report specifically the following accounts : XXXX XXXX XXXX {$4000.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$790.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$5200.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX  XXXX {$30000.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX {$4200.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX {$950.00} Violating FCRA Section 611 Part ( A ) ( 1 ) CREDIT BUREAU SERVICES A {$2800.00} Violating FCRA Section 611 Part ( A ) ( XXXX ) XXXX XXXX XXXX {$1600.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$1600.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$910.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$1100.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX  XXXX  XXXX {$380.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX  XXXX {$280.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$130.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX XXXX {$130.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX XXXX  {$18000.00} Violating FCRA Section 611 Part ( A ) ( 1 ) XXXX  XXXX XXXX XXXX XXXX {$5300.00} Violating FCRA Section 611 Part ( A ) ( 1 ) To avoid litigation please remove the accounts from my credit reports immediately. You have 30 days. \n\n\nThank you. \n\nSincerely, Your XXXX XXXX CC : XXXX XXXX XXXX","date_sent_to_company":"2020-04-03T19:03:51.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"226XX","tags":null,"has_narrative":true,"complaint_id":"3591945","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2020-04-03T18:59:26.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["FCRA Section 611 <em>Part</em> ( A ) ( 1 ) XXXX XXXX {$4200.00} Violating FCRA Section 611 <em>Part</em> ( A ) ( 1 ) XXXX XXXX {$950.00} Violating FCRA Section 611 <em>Part</em> ( A ) ( 1 ) CREDIT BUREAU SERVICES A {$2800.00} Violating FCRA Section 611 <em>Part</em> ( A ) ( XXXX ) XXXX XXXX XXXX {$1600.00} Violating FCRA Section 611 <em>Part</em> ( A ) ( 1 ) XXXX XXXX XXXX {$1600.00} Violating FCRA Section 611 <em>Part</em> ( A ) ( 1 ) XXXX XXXX XXXX {$910.00} Violating FCRA Section 611 <em>Part</em> ( A ) ( 1 ) XXXX XXXX XXXX {$1100.00} Violating FCRA Section"]},"sort":[6.718569,"3591945"]},{"_index":"complaint-public-v1","_id":"15535901","_score":6.7064877,"_source":{"product":"Checking or savings account","complaint_what_happened":"Wells Fargo continues to deny and reflect complaints submitted through their own customer fraud department as well as the Wells Fargo Executive Branch representative. \n\nThere are active criminal investigations into the incident described in the attachments Part 1 to Part 6. This includes the FBI ( IC3 ) and local law enforcement for XXXX XXXX NC. \nAdditionally, there is an active investigation into regulatory violations by the Office of Comptroller of the Currency under whose jurisdiction Wells Fargo falls. \n\nPart 1 - Personal Information Breach Part 2 - Exploit weakness in Wells Fargo Online Banking System Part 3 Initiate the XXXX using information obtained in Part 1 Part 4 Exploit Compromised XXXX Access Part 5 Cash Withdrawal Exploiting Weaknesses in WFB In-Branch Cash Transactions Part 6 Ongoing Data Breach in Wells Fargo Systems-Procedures IDTheftReport_XXXX Complaint Submitted - Internet Crime Complaint Center ( IC3 ) Complaint Submitted - Internet Crime Complaint Center ( IC3 ) -Update XXXX XXXX XXXX XXXX Report XXXX XXXX Complaint Submission - XXXX  Consumer Portal XXXX Complaint Submission XXXX XXXX Consumer Portal","date_sent_to_company":"2025-08-26T15:25:15.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"287XX","tags":"Older American","has_narrative":true,"complaint_id":"15535901","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2025-08-26T14:44:36.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["<em>Part</em> 1 - Personal Information Breach <em>Part</em> 2 - Exploit weakness in Wells Fargo Online Banking System <em>Part</em> 3 Initiate the XXXX using information obtained in <em>Part</em> 1 <em>Part</em> 4 Exploit Compromised XXXX Access <em>Part</em> 5 Cash Withdrawal Exploiting Weaknesses in WFB In-Branch Cash Transactions <em>Part</em> 6 Ongoing Data Breach in Wells Fargo Systems-Procedures IDTheftReport_XXXX Complaint Submitted - Internet Crime Complaint Center ( IC3 ) Complaint Submitted - Internet Crime Complaint Center ( IC3 ) -Update XXXX XXXX"]},"sort":[6.7064877,"15535901"]},{"_index":"complaint-public-v1","_id":"3394609","_score":6.645023,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"On XX/XX/XXXX I have purchased an automotive part on XXXX from XXXX XXXX using my Mastercard. The part had a one year warranty for a part and 90 days for labor. The part has failed on XX/XX/XXXX and I had a repair done on XX/XX/XXXX with a new part purchased from a different vendor. \nI have contacted XXXX XXXX about getting a refund for the defective part however my communication was ignored. Subsequently I have contacted Citi Mastercard and the company refused to proceed with a dispute stating that the purchase was made over six months. \n1 ) Why is the Mastercard setting a six months limit for any dispute and does this limit complies with the Illinois state and federal laws?","date_sent_to_company":"2019-10-03T18:33:18.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"60073","tags":null,"has_narrative":true,"complaint_id":"3394609","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2019-10-03T18:23:35.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["On XX/XX/XXXX I have purchased an automotive <em>part</em> on XXXX from XXXX XXXX using my Mastercard. The <em>part</em> had a one year warranty for a <em>part</em> and 90 days for labor. The <em>part</em> has failed on XX/XX/XXXX and I had a repair done on XX/XX/XXXX with a new <em>part</em> purchased from a different vendor. \nI have contacted XXXX XXXX about getting a refund for the defective <em>part</em> however my communication was ignored."]},"sort":[6.645023,"3394609"]},{"_index":"complaint-public-v1","_id":"3770869","_score":6.619218,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"Purchased an item from a company for my car. Once I got the item, I attempted to install said part and found out that the part was the wrong size. The company advertises this part to fit my car and I emailed them before hand to confirm. So either the part was mis-advertised or defected. After going back and forth with the company I bought the part from, for close to a month, trying all their trouble shooting steps ; they told me to return the part. \n\nI returned the part and they refused to refund the original charge and never returned the part to me. Therefore I no longer have the part, I attempted to fix the issue with the merchant and they still have my money, I disputed the charge with Keybank and they never issued provisional credit within 10 business days and it took close to 2 months for the dispute to be finalized. They never requested additional information from me, which I had plenty of evidence to submit. I finally got a letter saying it was denied and to contact merchant. \n\nUpon contacting the dispute department with Keybank, the first rep repeated why the dispute was denied in the letter and then when I asked why they didn't take my evidence into consideration, she didn't really give an answer. She then told me to go to small claims court and hung up. \n\nCovered under Reg Z is consumer protection regarding credit card disputes. Including disputes filed because of damaged and or items not as described. I believe Keybank is in violation of Reg Z.","date_sent_to_company":"2020-07-30T06:48:17.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"43123","tags":null,"has_narrative":true,"complaint_id":"3770869","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"KEYCORP","date_received":"2020-07-30T02:28:42.000Z","state":"OH","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Once I got the item, I attempted to install said <em>part</em> and found out that the <em>part</em> was the wrong size. The company advertises this <em>part</em> to fit my car and I emailed them before hand to confirm. So either the <em>part</em> was mis-advertised or defected. After going back and forth with the company I bought the <em>part</em> from, for close to a month, trying all their trouble shooting steps ; they told me to return the <em>part</em>."]},"sort":[6.619218,"3770869"]},{"_index":"complaint-public-v1","_id":"11528604","_score":6.6152263,"_source":{"product":"Debt collection","complaint_what_happened":"on XX/XX/year> or after Unifin INC. address XXXX XXXX  XXXX XXXX IL. XXXX and its affiliate XXXX XXXX XXXX has violated multilple USC including XXXX \" XXXX '' part XXXX part XXXX and part XXXX XXXX \" XXXX '' part A sections XXXX and XXXX XXXX \" XXXX XXXX' part A in regards to phone number XXXX XXXX XXXX part XXXX I have invoiced all violations of {$8000.00} for the XXXX phones call publishing information on my consumer report with out my consent I am asking this company for compensation for violations and a check payable to XXXX XXXX address XXXX XXXX XXXX XXXX XXXX CT XXXX And immediate removal from my consumer report","date_sent_to_company":"2025-01-14T17:27:57.000Z","issue":"Communication tactics","sub_product":"Credit card debt","zip_code":"06492","tags":null,"has_narrative":true,"complaint_id":"11528604","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Unifin Inc.","date_received":"2025-01-14T17:24:27.000Z","state":"CT","company_public_response":null,"sub_issue":"Frequent or repeated calls"},"highlight":{"complaint_what_happened":["XXXX and its affiliate XXXX XXXX XXXX has violated multilple USC including XXXX \" XXXX '' <em>part</em> XXXX <em>part</em> XXXX and <em>part</em> XXXX XXXX \" XXXX '' <em>part</em> A sections XXXX and XXXX XXXX \" XXXX XXXX' <em>part</em> A in regards to phone number XXXX XXXX XXXX <em>part</em> XXXX I have invoiced all violations of {$8000.00} for the XXXX phones call publishing information on my consumer report with out my consent I am asking this company for compensation for violations and a check payable to XXXX XXXX address XXXX XXXX XXXX XXXX XXXX"]},"sort":[6.6152263,"11528604"]},{"_index":"complaint-public-v1","_id":"9594671","_score":6.6123056,"_source":{"product":"Checking or savings account","complaint_what_happened":"I opened an account with HSBC US and they were offering a promotion that was XXXX part. Part XXXX. {$1500.00} bonus for Making an initial deposit offer of XXXX or more. \nPart 2. {$500.00} bonus for Making direct-deposit for 3 consecutive full months after account opening.\n\nI received the bonus for part 1. However, I did not receive bonus for part 2. \nI opened the account back in XX/XX/XXXX and completed all the requirements for the bonus in XX/XX/XXXX. \nAccording to their terms, it takes XXXX weeks to receive the bonus but still have not received this part XXXX bonus. \nI called customer service several times and they keep telling me to wait until end of XXXX. ( I should have received this bonus by end of XXXX according to their terms )","date_sent_to_company":"2024-07-23T14:59:12.000Z","issue":"Opening an account","sub_product":"Checking account","zip_code":"30022","tags":null,"has_narrative":true,"complaint_id":"9594671","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HSBC NORTH AMERICA HOLDINGS INC.","date_received":"2024-07-23T14:47:44.000Z","state":"GA","company_public_response":null,"sub_issue":"Didn't receive terms that were advertised"},"highlight":{"complaint_what_happened":["I opened an account with HSBC US and they were offering a promotion that was XXXX <em>part</em>. <em>Part</em> XXXX. {$1500.00} bonus for Making an initial deposit offer of XXXX or more. \n<em>Part</em> 2. {$500.00} bonus for Making direct-deposit for 3 consecutive full months after account opening.\n\nI received the bonus for <em>part</em> 1. However, I did not receive bonus for <em>part</em> 2. \nI opened the account back in XX/XX/XXXX and completed all the requirements for the bonus in XX/XX/XXXX."]},"sort":[6.6123056,"9594671"]},{"_index":"complaint-public-v1","_id":"6960516","_score":6.611148,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"The following inquiries viewed by others currently showing and listed on my Chex Systems Consumer Report ID : XXXX is fraudulent, unauthorized and not my inquiries : XXXX XXXX XXXX XXXX XXXXXX/XX/2023, XXXX XXXX a part of XXXX on behalf of : XXXX XXXX XX/XX/2023, XXXX XXXX a part of XXXX on behalf of : XXXX XX/XX/2023 and XXXX XXXX XXXX part of XXXX on behalf XXXX XXXX XXXX XXXX a part of XXXX on behalf of : XXXX XXXX a part of XXXX on behalf of : XXXX, XX/XX/2023.","date_sent_to_company":"2023-05-10T05:55:00.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"55343","tags":"Servicemember","has_narrative":true,"complaint_id":"6960516","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Fidelity National Information Services, Inc. (FNIS)","date_received":"2023-05-10T05:37:38.000Z","state":"MN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["The following inquiries viewed by others currently showing and listed on my Chex Systems Consumer Report ID : XXXX is fraudulent, unauthorized and not my inquiries : XXXX XXXX XXXX XXXX XXXXXX/XX/2023, XXXX XXXX a <em>part</em> of XXXX on behalf of : XXXX XXXX XX/XX/2023, XXXX XXXX a <em>part</em> of XXXX on behalf of : XXXX XX/XX/2023 and XXXX XXXX XXXX <em>part</em> of XXXX on behalf XXXX XXXX XXXX XXXX a <em>part</em> of XXXX on behalf of : XXXX XXXX a <em>part</em> of XXXX on behalf of : XXXX, XX/XX/2023."]},"sort":[6.611148,"6960516"]},{"_index":"complaint-public-v1","_id":"8841654","_score":6.6003036,"_source":{"product":"Checking or savings account","complaint_what_happened":"Bank : XXXXOF AMERICA Account Number : XXXX Due to identity theft, I was the victim of the loss of my phone and wallet, allowing money transfers to be made from my bank account to another without my authorization. As a result, my account at Bank of America was closed and I was forced to take responsibility for these fraudulent transactions. Additionally, I have noticed a number of unauthorized inquiries on my credit history, indicating possible misuse of my personal information. Below I detail the unauthorized inquiries made by various financial institutions : XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX ( on behalf of XXXX XXXX XXXX ) XXXX XXXX A PART OF XXXX ( on behalf of XXXX XXXX XXXX ) XXXX XXXX A PART OF XXXX ( on behalf of XXXX XXXX ) XXXX XXXX ( on behalf of XXXXXXXX XXXX XXXX XXXXXXXX XXXX ( on behalf of XXXXXXXX XXXX ) on behalf of XXXX XXXX XXXX XXXX  XXXX ( on behalf of XXXX XXXX XXXX XXXX XXXX ( on behalf of XXXX XXXX ) XXXX XXXX ( on behalf of XXXXXXXX XXXX XXXX XXXXXXXX XXXX ( on behalf of XXXX XXXX XXXX XXXX XXXX ) XXXX XXXX A PART OF XXXX ( on behalf of XXXX XXXX ) XXXX XXXX A PART OF XXXX ( on behalf of XXXX XXXX XXXX ) XXXX XXXX A PART OF XXXX ( on behalf of XXXX XXXX XXXX ) XXXX XXXX A PART OF XXXX ( on behalf of XXXX XXXX ) XXXX XXXX ( on behalf of XXXX XXXX ) XXXX XXXX A PART OF XXXX ( on behalf of XXXX XXXX XXXX ) XXXX XXXX A PART OF XXXX ( on behalf of XXXX XXXX XXXX ) XXXX XXXX A PART OF XXXX ( on behalf of XXXX XXXX ) XXXX XXXX A PART OF XXXX ( on behalf of XXXX XXXX ) XXXX XXXX A PART OF XXXX ( on behalf of XXXX XXXX XXXX ) XXXX XXXX A PART OF XXXX ( on behalf of XXXX XXXX )","date_sent_to_company":"2024-04-23T16:31:54.000Z","issue":"Opening an account","sub_product":"Checking account","zip_code":"19606","tags":null,"has_narrative":true,"complaint_id":"8841654","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2024-04-23T16:27:14.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Unable to open an account"},"highlight":{"complaint_what_happened":["XXXX A <em>PART</em> OF XXXX ( on behalf of XXXX XXXX XXXX ) XXXX XXXX A <em>PART</em> OF XXXX ( on behalf of XXXX XXXX XXXX ) XXXX XXXX A <em>PART</em> OF XXXX ( on behalf of XXXX XXXX ) XXXX XXXX ( on behalf of XXXX XXXX ) XXXX XXXX A <em>PART</em> OF XXXX ( on behalf of XXXX XXXX XXXX ) XXXX XXXX A <em>PART</em> OF XXXX ( on behalf of XXXX XXXX XXXX ) XXXX XXXX A <em>PART</em> OF XXXX ( on behalf of XXXX XXXX ) XXXX XXXX A <em>PART</em> OF XXXX ( on behalf of XXXX XXXX ) XXXX XXXX A <em>PART</em> OF XXXX ( on behalf of XXXX XXXX XXXX ) XXXX XXXX A <em>PART</em> OF XXXX ("]},"sort":[6.6003036,"8841654"]},{"_index":"complaint-public-v1","_id":"2141679","_score":6.598434,"_source":{"product":"Credit card","complaint_what_happened":"I used 5th 3rd bank 's credit card to charge a part of {$130.00} from XXXX XXXX but I called they right away not to order the part but they refused to refund me, when I ask the bank to dispute the charge they are not helping me not dispute the charge, I like to get the money back because I did not order the part and cancelled the part.","date_sent_to_company":"2016-09-30T14:59:53.000Z","issue":"Billing disputes","sub_product":null,"zip_code":"252XX","tags":null,"has_narrative":true,"complaint_id":"2141679","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FIFTH THIRD FINANCIAL CORPORATION","date_received":"2016-09-30T14:59:53.000Z","state":"WV","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I used 5th 3rd bank 's credit card to charge a <em>part</em> of {$130.00} from XXXX XXXX but I called they right away not to order the <em>part</em> but they refused to refund me, when I ask the bank to dispute the charge they are not helping me not dispute the charge, I like to get the money back because I did not order the <em>part</em> and cancelled the <em>part</em>."]},"sort":[6.598434,"2141679"]},{"_index":"complaint-public-v1","_id":"9102333","_score":6.512306,"_source":{"product":"Student loan","complaint_what_happened":"In XX/XX/2022, I took a XXXX loan to take a XXXX course with XXXX XXXX was the representative from XXXX who recommended that I take a XXXX  loan from Meritize XXXX in the amount of {$11000.00} to cover a two-part course. The first part is done online, and the second part would be done on XXXX in Massachusetts. I have not been able to log in to my account with XXXX to finish the first part, and XXXX, my representative doesn't appear to work with the company anymore. I have made several phone calls to the XXXX school, and no one has returned my call. \n\nIt is noted that that XXXX  took the full tuition from Meritize XXXX of {$11000.00}, when I only started the first part, and wasn't able to finish the XXXX. I have not taken the second part of the course, but XXXX took full payment for. \n\nI have not been able to finish the XXXX, but XXXX has the full payment for the entire XXXX","date_sent_to_company":"2024-05-27T01:04:05.000Z","issue":"Dealing with your lender or servicer","sub_product":"Private student loan","zip_code":"11003","tags":null,"has_narrative":true,"complaint_id":"9102333","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Meritize Financial Inc.","date_received":"2024-05-27T00:18:09.000Z","state":"NY","company_public_response":null,"sub_issue":"Don't agree with the fees charged"},"highlight":{"complaint_what_happened":["In XX/XX/2022, I took a XXXX loan to take a XXXX course with XXXX XXXX was the representative from XXXX who recommended that I take a XXXX  loan from Meritize XXXX in the amount of {$11000.00} to cover a two-<em>part</em> course. The first <em>part</em> is done online, and the second <em>part</em> would be done on XXXX in Massachusetts. I have not been able to log in to my account with XXXX to finish the first <em>part</em>, and XXXX, my representative doesn't appear to work with the company anymore."]},"sort":[6.512306,"9102333"]},{"_index":"complaint-public-v1","_id":"15345875","_score":6.512292,"_source":{"product":"Credit card","complaint_what_happened":"On XX/XX/XXXX I ordered a car part using my mother 's credit card her name is XXXX for the car that I used to transport her to her medical appointments. The car part ordered was part number XXXX specific to my car 's needs specific to what my car was born with. The company XXXX  XXXX sent me the wrong revision with the AD revision instead of AE. It also had fuse discrepancies missing fuses over amped fuses under amped fuses and all in all was just not safe for me to even try to use as they try to coax me into using it. They build my mom 's credit card under XXXX  XXXX. I have tried to rectify it with the company to get a refund They refuse to give me a refund without sending them their part back which will incur more fees on my end for restocking fees and reprogramming fees and if they decide that it's not damaged on their when they get it back. I have requested this through my mother 's credit card company milestone for a chargeback and they are not getting on it they're taking their time and I need a car part It's been over a month and since then my mom has ended up in a XXXX XXXX  because she was missing her XXXX treatments waiting on this car part and we couldn't risk her missing anymore so she had to go to a skilled XXXX facility so she could get transported her treatment. I've attached screenshots of the transactions of emails with the company where they're refusing to give me the money back because of bad reviews and where they're citing that the only option is to return the part for them to check it out first make sure I didn't intentionally damage it before they'll issue me a refund but the I also attached a copy of the return policy where it states the restocking and reprogramming fees are part of it. I don't think it's fair that I would incur more charges or fees because they sent me the wrong part I ordered the specific part and you'll see that on the receipt it has the correct part number that I ordered on it. Also attached pictures of the XXXX different parts side by side and pictures of their labels their part numbers. And I've attached a copy of My mother 's credit card statement that shows meant global being the biller.","date_sent_to_company":"2025-08-18T18:17:54.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"98405","tags":null,"has_narrative":true,"complaint_id":"15345875","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"CLGF Holdco 1, LLC","date_received":"2025-08-18T17:34:59.000Z","state":"WA","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["On XX/XX/XXXX I ordered a car <em>part</em> using my mother 's credit card her name is XXXX for the car that I used to transport her to her medical appointments. The car <em>part</em> ordered was <em>part</em> number XXXX specific to my car 's needs specific to what my car was born with. The company XXXX  XXXX sent me the wrong revision with the AD revision instead of AE."]},"sort":[6.512292,"15345875"]},{"_index":"complaint-public-v1","_id":"2196471","_score":6.5007167,"_source":{"product":"Debt collection","complaint_what_happened":"The plaintiff said that my wife 's part of this debt was discharged but my part of this debt was not, i, had no part of this debt, he cleverly took upon him self to give me a part of this debt, and will not prove it., neither no contract, i had nothing to do with this debt, somewhere I keep reading that he has a duty to show me how when and where I accepted or own this debt.i have to fight this because it 's my right. Even this false judgement.","date_sent_to_company":"2016-12-19T22:14:08.000Z","issue":"Cont'd attempts collect debt not owed","sub_product":"Credit card","zip_code":"48228","tags":"Older American","has_narrative":true,"complaint_id":"2196471","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Timothy C. Runyan, P.C.","date_received":"2016-11-06T18:28:50.000Z","state":"MI","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Debt was discharged in bankruptcy"},"highlight":{"complaint_what_happened":["The plaintiff said that my wife 's <em>part</em> of this debt was discharged but my <em>part</em> of this debt was not, i, had no <em>part</em> of this debt, he cleverly took upon him self to give me a <em>part</em> of this debt, and will not prove it., neither no contract, i had nothing to do with this debt, somewhere I keep reading that he has a duty to show me how when and where I accepted or own this debt.i have to fight this because it 's my right. Even this false judgement."]},"sort":[6.5007167,"2196471"]},{"_index":"complaint-public-v1","_id":"12165986","_score":6.4865603,"_source":{"product":"Credit card","complaint_what_happened":"I asked Capital One to issue me a credit for a purchase I never received. \n\nThis is the letter I wrote to Capital One on XX/XX/XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, OH XXXX XX/XX/XXXX To Capital One Dispute Department : In XX/XX/XXXX, my daughter and I needed a truck part which was a Pressure Steering Pump. I XX/XX/XXXX a company which I found to have the part I needed. On XX/XX/XXXX, I contacted the XXXX XXXX XXXX, and spoke with XXXX contact # is XXXX XXXX. Ordered the part and paid for it to be sent next day air. On XX/XX/XXXX I received the part the mechanic said this product did not fit or did not perform as we expected. I am not a mechanic ; however, I knew if it did not fit I needed to send the part back immediately so I can purchase a part that fit. I immediately contacted XXXX XXXX on XX/XX/XXXX telling him that I will be returning this part it does not fit. XXXX advised me if the part is in good shape and is not altered, I should be good to receive a refund. I confirmed with XXXX at that time it is ok for me to send it back to the address on the package, since they have several other locations, he said yes that was fine. On XX/XX/XXXX, I went to XXXX and mailed their unaltered part back. Tracking # is XXXX. Please see proof of delivery below from XXXX. Where they received and accepted the part back. \nSo I waited a few days and did not hear anything so I called back on XX/XX/XXXX a few times spoke to XXXX and was then advised since the product was altered, which we did not have the product long enough to alter it, I would not be receiving the refund, and XXXX advised me that they were going to send me the product back so I can sell it on my own. Though I was not happy about it, I said OK. \nAs of XX/XX/XXXX, which is the date I am typing this, I have not heard from them, nor have I received the part back. And now I do not want the part, its been over 60 days at this point. I want a full refund! XXXX XXXX after a few phone conversations, they have not sent the part nor refunded me. I do not have the Part, and no refund. I have tried on more than a few occasions to resolve ; however, it has proven to be a waste of time since they want to keep my almost {$900.00} purchase. Again, this is now over 60 days, and I am still dealing with this. I do not want the part ; I want a full refund. \nThank you, XXXX XXXX I have attached the call log of my cell phone and the Dispute Department advised that I did not provide enough information. I have submitted all required. Also, with the charge, I still do not have the item I paid for.","date_sent_to_company":"2025-02-21T20:12:41.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"44105","tags":"Older American","has_narrative":true,"complaint_id":"12165986","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2025-02-21T20:04:15.000Z","state":"OH","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["On XX/XX/XXXX I received the <em>part</em> the mechanic said this product did not fit or did not perform as we expected. I am not a mechanic ; however, I knew if it did not fit I needed to send the <em>part</em> back immediately so I can purchase a <em>part</em> that fit. I immediately contacted XXXX XXXX on XX/XX/XXXX telling him that I will be returning this <em>part</em> it does not fit. XXXX advised me if the <em>part</em> is in good shape and is not altered, I should be good to receive a refund."]},"sort":[6.4865603,"12165986"]},{"_index":"complaint-public-v1","_id":"5945694","_score":6.478842,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"XX/XX/XXXX sent {$100.00} payment via Zelle to purchase a car part. Turns out the the seller did not send part and another company wanted an additional {$100.00} to ship said part. Asked to be refunded from seller and they told me no.","date_sent_to_company":"2022-09-03T12:47:54.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"44512","tags":null,"has_narrative":true,"complaint_id":"5945694","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Early Warning Services, LLC","date_received":"2022-09-03T12:40:22.000Z","state":"OH","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["XX/XX/XXXX sent {$100.00} payment via Zelle to purchase a car <em>part</em>. Turns out the the seller did not send <em>part</em> and another company wanted an additional {$100.00} to ship said <em>part</em>. Asked to be refunded from seller and they told me no."]},"sort":[6.478842,"5945694"]},{"_index":"complaint-public-v1","_id":"5224623","_score":6.471554,"_source":{"product":"Debt collection","complaint_what_happened":"Credco is claiming that they are a part of CoreLogic for security freezes only, and they refuse to give a confirmation letter to confirm the security freeze took place, or was requested. \n\nLikewise XXXX claims that they are a part of XXXX for freezing accounts, baring no witness by refusing to provide verification that the XXXX part of the credit report is frozen.","date_sent_to_company":"2022-02-15T22:50:27.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"I do not know","zip_code":"60153","tags":null,"has_narrative":true,"complaint_id":"5224623","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CORELOGIC INC","date_received":"2022-02-15T22:08:11.000Z","state":"IL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Threatened or suggested your credit would be damaged"},"highlight":{"complaint_what_happened":["Credco is claiming that they are a <em>part</em> of CoreLogic for security freezes only, and they refuse to give a confirmation letter to confirm the security freeze took place, or was requested. \n\nLikewise XXXX claims that they are a <em>part</em> of XXXX for freezing accounts, baring no witness by refusing to provide verification that the XXXX <em>part</em> of the credit report is frozen."]},"sort":[6.471554,"5224623"]},{"_index":"complaint-public-v1","_id":"2025280","_score":6.448536,"_source":{"product":"Credit card","complaint_what_happened":"I WAS ADVISED TO BUY XXXX PARTS FOR THE JUICER THAT I NEEDED AS PART OF MY DIET FROM AMAZON FOR MY NUTIRBULLETS, THOUGH, BOTH NUTRIBULLET PARTS ARE THE WRONG SIZE FOR MY SMALL XXXX DEVICE AND WAS TOLD BY AMAZON.COM THAT THEY WILL SEND ME A RETURN PRE-PAID ENVELOPE TO RETUNR THE PART AND THE OTHER PART WAS FOR A REPLACEMENT BLADE GEAR OF A NUTRIBULLET, THAT I NEEDED TO BUY TO KEEP DOING MY DIET DRINKS AND RECIPES AS I HAD RECEIVED THE WRONG PART. \nTHE BLADE GEAR IS THE WRONG SIZE, WHEREAS THE SHARP BLADE FOR THE SMALL NUTRIBULLET WAS NOT THE PART THAT I NEEDED. I ACTUALLY NEEDED THE BASE. BOTH PARTS WERE THE WRONG PARTS FOR THE NUTRI-BULLTES AND I HAD PURCHASED THEM THROUGH AMAZON CREDIT CARD. I HAD CONTACTED AMAZON AND THEY DID NOT REFUD ME NOR REPLACE THE PARTS AS I WILL LIKE THEM TO.","date_sent_to_company":"2016-07-27T11:18:14.000Z","issue":"Billing disputes","sub_product":null,"zip_code":"00729","tags":"Older American","has_narrative":true,"complaint_id":"2025280","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2016-07-23T01:27:22.000Z","state":"PR","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I WAS ADVISED TO BUY XXXX PARTS FOR THE JUICER THAT I NEEDED AS <em>PART</em> OF MY DIET FROM AMAZON FOR MY NUTIRBULLETS, THOUGH, BOTH NUTRIBULLET PARTS ARE THE WRONG SIZE FOR MY SMALL XXXX DEVICE AND WAS TOLD BY AMAZON.COM THAT THEY WILL SEND ME A RETURN PRE-PAID ENVELOPE TO RETUNR THE <em>PART</em> AND THE OTHER <em>PART</em> WAS FOR A REPLACEMENT BLADE GEAR OF A NUTRIBULLET, THAT I NEEDED TO BUY TO KEEP DOING MY DIET DRINKS AND RECIPES AS I HAD RECEIVED THE WRONG <em>PART</em>."]},"sort":[6.448536,"2025280"]},{"_index":"complaint-public-v1","_id":"10583039","_score":6.4470873,"_source":{"product":"Credit card","complaint_what_happened":"Case number : XXXX ( XX/XX/XXXX ) XXXX XXXX XXXX Amount : {$490.00} Date : XX/XX/XXXX I ordered a XXXX XXXX for a XXXX XXXX XXXX XXXX from XXXX XXXX. The original order was for a part that was labeled to fit this year, make and model vehicle. The website was mislabeled and a merchant error that was noted and updated by the merchant after I received the part and brought it to their attention. I contacted the merchant and they agreed the part number was miscategorized and instructed me to return the product in the original package. The merchant refused to to provide a shipping label and I was disputing the shipping cost internally with management. \n\nI was offered to have them send the correct part for my year, make, and model and the cost was not honored as the price posted on the website. The website listed a cost of {$490.00}. The new part was shipped and installed on my vehicle. \n\nI continued to complain with the merchant that I have the original order and would like a refund. They refused their refund and refused to pay the expense of return shipping even though it was the merchant error. I reluctantly sent the part back with a cost of {$120.00} which was also charged to the XXXX 's credit card on XX/XX/XXXX. XXXX tracking number XXXX. The return was received by XXXX on XX/XX/XXXX. The merchant received the refund and still refused to refund the disputed charge or credit my account for the shipping cost. \n\nAgain, the part was mis-labled by the merchant and did not fit the vehicle as the part description stated. I spoke to several customer service reps at XXXX who agreed the part was not correct, the error was on the merchant side, and they opened a tech ticket to update the website to fix the description. \n\nXXXX failed to perform an Adequate Investigation, failed to contact me the consumer to gather additional information, and clearly resolved the dispute via automation as the facts were not taken into consideration. \n\nTo resolve this complaint, I expect to be credited for the {$490.00} and {$120.00} for shipping","date_sent_to_company":"2024-10-25T14:33:14.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"19709","tags":null,"has_narrative":true,"complaint_id":"10583039","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2024-10-25T14:07:58.000Z","state":"DE","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["The original order was for a <em>part</em> that was labeled to fit this year, make and model vehicle. The website was mislabeled and a merchant error that was noted and updated by the merchant after I received the <em>part</em> and brought it to their attention. I contacted the merchant and they agreed the <em>part</em> number was miscategorized and instructed me to return the product in the original package."]},"sort":[6.4470873,"10583039"]},{"_index":"complaint-public-v1","_id":"8184445","_score":6.444527,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/XXXX I transferred {$30000.00} from my wells fargo account to my XXXX account ( See attachment Part XXXX ). On XX/XX/XXXX XXXX said that there was insufficient funds and the money would be returned, see Part XXXX  attachment. However there was plenty of funds in the Wells Fargo. Later it was determined there was a internal error on the deposit per XXXX which they informed me of on XX/XX/24 ( ticket # XXXX, see attachment Part XXXX ) ). On my sofi account it showed a + {$30000.00} on XX/XX/XXXX, see part XXXX attachment and then a - {$30000.00} on XX/XX/XXXX ( See part XXXX attachment ) indicating they sent money back to wells fargo. The money never showed back up on my wells fargo account. On XX/XX/XXXX, wells fargo deposited {$30000.00} into my account and said case was resolved ( see part XXXX attachment ). However all they did was take another {$30000.00} from my XXXX account and deposited into my wells fargo account via an unauthorized transaction ( Part XXXX attachment ). The original {$30000.00} is still missing and on my XXXX  account I have XXXX separate - {$30000.00} transaction debits from wells fargo ( Part XXXX and XXXX attachment ). \n\nTo be as clear as possible, there is XXXX debits of {$30000.00} on my XXXX account, but only XXXX credit of {$30000.00} to my Wells Fargo account. I am concerned that the internal error ( Part XXXX ) at XXXX  caused this missing {$30000.00}. I am still missing {$30000.00}. The money that was debited on XX/XX/XXXX at XXXX for {$30000.00} never made it to Wells Fargo.","date_sent_to_company":"2024-01-24T17:07:48.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"22033","tags":null,"has_narrative":true,"complaint_id":"8184445","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2024-01-19T22:44:36.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Banking errors"},"highlight":{"complaint_what_happened":["On my sofi account it showed a + {$30000.00} on XX/XX/XXXX, see <em>part</em> XXXX attachment and then a - {$30000.00} on XX/XX/XXXX ( See <em>part</em> XXXX attachment ) indicating they sent money back to wells fargo. The money never showed back up on my wells fargo account. 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