{"took":1177,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":155531,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"21574363","_score":15.976559,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"A fraud recall was initiated by XXXX XXXX  for my elderly Mother- XXXX XXXX on a wire sent to a Wells Fargo account on XXXX. Wells Fargo has not responded or confirmed receipt. This involves an elderly victim of financial exploitation. We are requesting confirmation that the recall was received and that the account has been reviewed. \nWe would like a response. \n\nthe transaction number is XXXX","date_sent_to_company":"2026-04-24T18:09:31.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"80016","tags":null,"has_narrative":true,"complaint_id":"21574363","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-04-24T18:03:01.000Z","state":"CO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["A fraud <em>recall</em> was initiated by XXXX XXXX  for my elderly Mother- XXXX XXXX on a wire sent to a Wells Fargo account on XXXX. Wells Fargo has not responded or confirmed receipt. This <em>involves</em> an elderly victim of financial exploitation. We are requesting confirmation that the <em>recall</em> was received and that the account has been reviewed. \nWe would like a response. \n\nthe transaction number is XXXX"]},"sort":[15.976559,"21574363"]},{"_index":"complaint-public-v1","_id":"22526067","_score":15.833098,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"am submitting this complaint regarding a wire transfer recovery case involving XXXX XXXX and Wells Fargo XXXX \n\nI was the victim of a fraudulent real estate wire transfer involving impersonation of an escrow account. After the wire was sent, a recovery/recall process was initiated between XXXX XXXX and Wells Fargo XXXX \n\nHowever, throughout this process I have received multiple conflicting explanations regarding the status and location of the funds. \n\nInitially, Wells Fargo informed me that the receiving fraud account had already been flagged and that the funds may have been intercepted before being credited into the fraudulent account. \n\nLater, XXXX XXXX informed me that the recall request had been rejected because there were no funds to recover in the receiving account. \n\nMore recently, a Wells Fargo banker informed me that the funds were actually frozen within the fraud account itself, which directly conflicts with the earlier explanation that the funds never entered the fraud account. \n\nIn addition, I was previously informed that the account name and account number did not match, which further adds confusion regarding whether the funds were ever properly credited into the fraud account. \n\nThere have also been conflicting statements regarding the Letter of Indemnity ( LOI ) : XXXX XXXX stated that the LOI had already been sent to Wells Fargo .\n\nWells Fargo later informed me they had not received the LOI. \n\nAdditionally, because I am not a Wells Fargo customer, I was informed that I can not communicate directly with Wells Fargos wire investigation or fraud departments. All information has therefore been relayed indirectly through branch personnel. \n\nAs a result : I have received inconsistent verbal explanations from different representatives, I have been unable to obtain direct clarification from the responsible departments, and I have been informed that written documentation regarding the status of the funds can not be provided to me. \n\nAt this point, I still do not have a clear understanding of : whether the funds entered the fraud account, whether the funds are currently frozen, whether the funds were intercepted before crediting, or what exact recovery procedures remain active. \n\nI am requesting CFPB assistance in helping ensure : Proper coordination between Wells Fargo and XXXX XXXX , Accurate disclosure regarding the current status and location of the funds, Clarification regarding the LOI and recall process, A clear explanation of what additional actions or documentation are required to complete recovery of the funds. \n\nI have documentation including : recall transaction ID, written communications, recall discussions, and records of conflicting statements from both institutions. \n\nThank you for your assistance.","date_sent_to_company":"2026-05-25T04:51:47.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"94030","tags":null,"has_narrative":true,"complaint_id":"22526067","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2026-05-25T04:43:32.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["am submitting this complaint regarding a wire transfer recovery case <em>involving</em> XXXX XXXX and Wells Fargo XXXX \n\nI was the victim of a fraudulent real estate wire transfer <em>involving</em> impersonation of an escrow account. After the wire was sent, a recovery/<em>recall</em> process was initiated between XXXX XXXX and Wells Fargo XXXX \n\nHowever, throughout this process I have received multiple conflicting explanations regarding the status and location of the funds."]},"sort":[15.833098,"22526067"]},{"_index":"complaint-public-v1","_id":"10876819","_score":15.299822,"_source":{"product":"Debt collection","complaint_what_happened":"On XX/XX/XXXX, I noticed that I had a claim on my XXXX health insurance for medical expense that was not mine with a copay of XXXX dollars. I am single and have no one else covered by my medical insurance. I contacted XXXX via chat to report that the claim was made incorrectly. I found out that it was for an emergency room visit on XX/XX/XXXX for XXXX pain. I informed XXXX that on XX/XX/XXXX, I was with my family at my father 's side in his assisted living facility. He passed away the next day, on XX/XX/XXXX. I was not in the hospital nor have I ever been in a hospital for XXXX pain. I thought that the insurance company had taken care of this. I don't recall hearing back from XXXX. I also don't recall ever receiving a bill for the XXXX dollars from a hospital, doctor, etc. I also do not recall receiving any sort of bill from a collections agency until I received XXXX text messages ( XXXX on XX/XX/XXXX and the other on XX/XX/XXXX ) from Central Portfolio Control , Inc. I thought that these messages were something fraudulent, as I was not aware of any outstanding debt and receive many spam/phishing type messages. I pulled a credit report last night, XX/XX/XXXX, as the result of a second financial incident with XXXX bank, and when I did so, I found that there was a collection against my credit. I contacted the company that sent the texts and was told that the collection was for medical billing from a doctor named XXXX XXXX for an appointment on XX/XX/XXXX at XXXX XXXX 's. Because the date was the day before my father died, the issue with XXXX came back to my memory. I obtained the XXXX from that timeframe along with the chat with the agent where I reported the fraud. The collections agent told me that he could not remove the charge until I filed a report with the police and obtained an affidavit of fraud that was to be emailed to XXXX.","date_sent_to_company":"2024-11-19T20:25:11.000Z","issue":"Attempts to collect debt not owed","sub_product":"Medical debt","zip_code":"19380","tags":null,"has_narrative":true,"complaint_id":"10876819","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Central Portfolio Control Inc.","date_received":"2024-11-19T20:06:16.000Z","state":"PA","company_public_response":null,"sub_issue":"Debt was result of identity theft"},"highlight":{"complaint_what_happened":["I found out that it was for an emergency room visit on XX/XX/XXXX for XXXX <em>pain</em>. I informed XXXX that on XX/XX/XXXX, I was with my family at my father 's side in his assisted living facility. He passed away the next day, on XX/XX/XXXX. I was not in the hospital nor have I ever been in a hospital for XXXX <em>pain</em>. I thought that the insurance company had taken care of this. I don't <em>recall</em> hearing back from XXXX."]},"sort":[15.299822,"10876819"]},{"_index":"complaint-public-v1","_id":"12851437","_score":15.105764,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I'd like to provide an important clarification and update to my complaint ( # XXXX ) regarding my vehicle purchase and return involving CarMax. \n\nIn addition to the issues described, I also received an emissions recall notice for the XXXX  XXXX XXXX shortly after purchasing the vehicle. Despite multiple attempts, I was unable to find a dealership willing to perform the recall. One appointment was canceled after three hours, and I was referred to another location over XXXX miles away, with no further support. \n\nThis unresolved recall contributed to my decision to return the car and is part of the broader issue of misrepresentation and sale of a vehicle in unsatisfactory condition. I respectfully ask that this be included in the record for full context.","date_sent_to_company":"2025-04-08T00:27:41.000Z","issue":"Repossession","sub_product":"Loan","zip_code":"30236","tags":"Servicemember","has_narrative":true,"complaint_id":"12851437","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CarMax, Inc.","date_received":"2025-04-08T00:21:16.000Z","state":"GA","company_public_response":null,"sub_issue":"Voluntary repossession"},"highlight":{"complaint_what_happened":["I'd like to provide an important clarification and update to my complaint ( # XXXX ) regarding my vehicle purchase and return <em>involving</em> CarMax. \n\nIn addition to the issues described, I also received an emissions <em>recall</em> notice for the XXXX  XXXX XXXX shortly after purchasing the vehicle. Despite multiple attempts, I was unable to find a dealership willing to perform the <em>recall</em>."]},"sort":[15.105764,"12851437"]},{"_index":"complaint-public-v1","_id":"19056336","_score":14.769638,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am submitting this complaint regarding PayPal, Inc.s improper handling of a dispute involving unauthorized recurring charges and the shipment of a food product subject to an FDA-published recall.\n\nA merchant processed recurring charges through PayPal without my authorization. I did not consent to a subscription, did not authorize recurring billing, and did not agree to receive additional shipments. Under the Electronic Fund Transfer Act ( 15 U.S.C. 1693 et seq. ) and Regulation E ( 12 C.F.R. 1005.10 ), recurring electronic fund transfers require clear consumer authorization. A merchants unilateral designation of a transaction as a subscription does not establish valid authorization.\n\nAfter the charge occurred, I learned that the product shipped by the merchant was subject to an FDA-published recall due to a serious food safety risk, specifically botulism. The merchant had knowledge of the recall prior to or at the time of shipment and failed to provide any warning, recall notice, or instruction not to consume the product. I would not have accepted shipment of a recalled food product posing a potentially life-threatening hazard.\n\nI disputed the unauthorized charge through PayPal. PayPal denied and closed my dispute, stating only that the transaction was processed correctly. PayPal did not require the merchant to produce a valid billing agreement, proof of consumer consent, or evidence of authorization for recurring charges, as required by 12 C.F.R. 1005.11. PayPal also failed to address or consider the consumer safety implications of shipping a recalled food product.\n\nPayPal has refused to identify the documentation it relied upon to deny my dispute and has not demonstrated that it conducted a reasonable investigation as required by Regulation E. Closing a dispute without verifying authorization or addressing a known FDA recall constitutes a failure to comply with federal consumer protection requirements. I appealed their decision and again paypal denied my appeal I am requesting that the CFPB require PayPal to : Provide documentation demonstrating valid authorization for the recurring charges, or reverse the unauthorized charges ; Correct its dispute investigation practices to ensure compliance with the Electronic Fund Transfer Act and Regulation E ; and Address its handling of disputes involving known consumer safety risks.","date_sent_to_company":"2026-01-28T00:44:08.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"27215","tags":null,"has_narrative":true,"complaint_id":"19056336","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Paypal Holdings, Inc","date_received":"2026-01-28T00:28:21.000Z","state":"NC","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am submitting this complaint regarding PayPal, Inc.s improper handling of a dispute <em>involving</em> unauthorized recurring charges and the shipment of a food product subject to an FDA-published <em>recall</em>.\n\nA merchant processed recurring charges through PayPal without my authorization. I did not consent to a subscription, did not authorize recurring billing, and did not agree to receive additional shipments."]},"sort":[14.769638,"19056336"]},{"_index":"complaint-public-v1","_id":"5722639","_score":14.692305,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I've been attempting to get a replacement card from fortiva credit card for months now. I now have to reach out to you guys because fortiva credit card company has been screwing me around with a replacement card for months. I believe it all started back in XXXX maybe XXXX and I had reached out here and there in attempts to get my card replaced I'm very upset I am a XXXX vet who served in the XXXX XXXX I'm diagnosed with XXXX and XXXX XXXX syndrome. The last thing I wanted as a small business owner is to be ignored by my credit card company where we have a contract for services. It is now come to a point where I have to involve the CFPB to get to comply with the original contract. \nI have made attempts to resolve this with them in the past but the only documentation I have is on the XXXX of XX/XX/XXXX of XXXX. In between those dates I had also made two phone calls, unfortunately I do not recall those dates. \n\nThank you","date_sent_to_company":"2022-06-29T22:03:14.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"35010","tags":"Servicemember","has_narrative":true,"complaint_id":"5722639","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Atlanticus Services Corporation","date_received":"2022-06-29T21:18:03.000Z","state":"AL","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Problem getting a working replacement card"},"highlight":{"complaint_what_happened":["It is now come to a <em>point</em> where I have to <em>involve</em> the CFPB to get to comply with the original contract. \nI have made attempts to resolve this with them in the past but the only documentation I have is on the XXXX of XX/XX/XXXX of XXXX. In between those dates I had also made two phone calls, unfortunately I do not <em>recall</em> those dates. \n\nThank you"]},"sort":[14.692305,"5722639"]},{"_index":"complaint-public-v1","_id":"5895873","_score":14.690024,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"The car never was an issue to me making payments. The car I go from them always had recall issue to where I couldnt handle or get it handled. What was the point of making payments on a car that constantly went through recalls that couldnt get covered? The recalls is not my fault. Not only that they dropped my credit score and closed the loan account leaving the whole balance instead of telling me the amount my car was sold for.","date_sent_to_company":"2022-08-19T09:17:26.000Z","issue":"Struggling to pay your loan","sub_product":"Loan","zip_code":"33401","tags":null,"has_narrative":true,"complaint_id":"5895873","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"American Credit Acceptance, LLC","date_received":"2022-08-19T08:57:51.000Z","state":"FL","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Loan balance remaining after the vehicle is repossessed and sold"},"highlight":{"complaint_what_happened":["The car I go from them always had <em>recall</em> issue to where I couldnt handle or get it handled. What was the <em>point</em> of making payments on a car that constantly went through <em>recalls</em> that couldnt get covered? The <em>recalls</em> is not my fault. Not only that they dropped my credit score and closed the loan account leaving the whole balance instead of telling me the amount my car was sold for."]},"sort":[14.690024,"5895873"]},{"_index":"complaint-public-v1","_id":"18397809","_score":14.312692,"_source":{"product":"Debt collection","complaint_what_happened":"This issue involves more than one company. I am submitting this complaint to document the situation and request that each company involved review its role and provide clarification or correction as appropriate. I experienced issues related to my financial accounts involving more than one company within the past few months. I do not recall the exact dates. \n\nI have not contacted the companies directly prior to submitting this complaint. I am seeking clarification and a formal review of how my accounts were handled. \n\nI am requesting that each company involved review my account activity and provide a clear written explanation and correction if applicable.","date_sent_to_company":"2026-02-19T18:44:01.000Z","issue":"Communication tactics","sub_product":"Credit card debt","zip_code":"11207","tags":null,"has_narrative":true,"complaint_id":"18397809","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"First National Collection Bureau, Inc.","date_received":"2025-12-31T22:18:44.000Z","state":"NY","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Frequent or repeated calls"},"highlight":{"complaint_what_happened":["This issue <em>involves</em> more than one company. I am submitting this complaint to document the situation and request that each company involved review its role and provide clarification or correction as appropriate. I experienced issues related to my financial accounts <em>involving</em> more than one company within the past few months. I do not <em>recall</em> the exact dates. \n\nI have not contacted the companies directly prior to submitting this complaint."]},"sort":[14.312692,"18397809"]},{"_index":"complaint-public-v1","_id":"8192227","_score":14.235437,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"On or around XX/XX/XXXX, I contacted Affirm for a refund. I advised them that is has been 2 months and I have not receied the service I paid {$12000.00} for from the merchant. I had signed up for a service to help with marketing for my business from a company I found on XXXX called XXXX but it was advertised from XXXX. I contacted Affirm since they were they onces I am paying back for the {$12000.00} which they have paid to this company. The reason for my refund request is that it has been 2 months and nothing has been done. I signed up around XX/XX/XXXX. Due to nothing being done, I missed Black Friday and I missed the opportunity for Chisristmas to generate a substantial amount of revenue to make back the XXXX and more. Affirm asked me to contact the merchant and the merchant claims I am not entitled to a refund at this point. I disagree because they did not do what they were paid to do and frankly they ( XXXX XXXX ) had no reason why nothing had been done in 60 days. That is horrible customer service and a disrespect for me as a businessowner trying to make a living. This delay has been extremely stressful. Due to putting my last deposit in with the expectation of making money over the holiday has placed a massive hardship on my finances. One of the messages from the seller states they were planning on a XXXX launch. When was that suppose to be communicated with me, because I would have NEVER agreed to that knowing my financial situation. After I contacted the seller now they want to rush and do what they were paid for but at this moment I want my money back and move on. Either way, it does not take XXXX plus day to put together a campaign. They sent me numberous form to complete but nothing concreate in terms of a campaign launch. As for Affirm, I want them held liable because they did absolutely nothing to help me in this matter. I want a full refund, I want to cancel my agreement which I do not recall signing one. I am contacting you because Affirm is not helping at all even though I am making monthly payments to them they need to pay for my pain and suffering. I do not have money to give away for not doing your job and I definately do not want to do busines with anyone who does not value me as a customer that's with Affirm and XXXX XXXX. This has caused an extreme amount of pain and suffering personally and professionally.","date_sent_to_company":"2024-01-21T02:37:55.000Z","issue":"Problem with additional add-on products or services","sub_product":"Installment loan","zip_code":"77429","tags":"Servicemember","has_narrative":true,"complaint_id":"8192227","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Affirm Holdings, Inc","date_received":"2024-01-21T01:22:03.000Z","state":"TX","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["This has caused an extreme amount of <em>pain</em> and suffering personally and professionally."]},"sort":[14.235437,"8192227"]},{"_index":"complaint-public-v1","_id":"19532750","_score":14.22991,"_source":{"product":"Checking or savings account","complaint_what_happened":"On XX/XX/year>, I sent {$2000.00} via XXXX to an individual who was impersonating someone I know and fabricated a story involving a sick family member entering assisted living. \n\nWithin approximately XXXX minutes of the transaction, I realized I had been deceived and immediately contacted U.S. Bank to report the fraud and request a recall. \n\nMy claim was denied solely because the transaction was authorized. However, this was impersonation fraud, and I reported it almost immediately, creating a reasonable opportunity for mitigation. \n\nI am requesting : Documentation showing the exact time the recall was initiated Documentation of communication with the receiving bank Clarification of whether any mitigation steps were taken within minutes of my report","date_sent_to_company":"2026-02-16T18:56:11.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"42101","tags":"Servicemember","has_narrative":true,"complaint_id":"19532750","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"U.S. BANCORP","date_received":"2026-02-16T18:45:41.000Z","state":"KY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem making or receiving payments"},"highlight":{"complaint_what_happened":["On XX/XX/year>, I sent {$2000.00} via XXXX to an individual who was impersonating someone I know and fabricated a story <em>involving</em> a sick family member entering assisted living. \n\nWithin approximately XXXX minutes of the transaction, I realized I had been deceived and immediately contacted U.S. Bank to report the fraud and request a <em>recall</em>. \n\nMy claim was denied solely because the transaction was authorized."]},"sort":[14.22991,"19532750"]},{"_index":"complaint-public-v1","_id":"15419712","_score":14.223691,"_source":{"product":"Checking or savings account","complaint_what_happened":"I am writing to file a formal complaint against JPMorgan Chase Bank for withholding my funds in the amount of {$10000.00}. The bank has been refusing to release my money due to what appears to be a dispute or miscommunication between Chase and XXXX XXXX. \n\nHere are the facts : A wire transfer for {$10000.00} was sent to my Chase account from XXXX XXXX. XXXX XXXX  then tried to do a recall on the wire transfer for an unknown reason. \n\nXXXX XXXX  has confirmed to me that Chase denied the recall of this wire, and therefore XXXX has no authority to take the funds back. \n\nChase, however, claims that XXXX XXXX  must recall the request to take back the wire. But XXXX has stated that they do not have such authority because Chase already denied the recall. \n\nThis has resulted in both banks finger pointing at each other, while my money remains inaccessible. I waited Chase 's 10 business days so they can close the account and return my money, only to be met with this finger pointing today, XX/XX/year>. \n\nI urgently need these funds returned. This situation feels not only unfair but potentially unlawful, as I am being deprived of my own money while the banks shift responsibility back and forth without resolution. \n\nI request that the CFPB intervene to ensure that Chase immediately releases my funds of {$10000.00} to me. Finger pointing between financial institutions should not come at the expense of consumers rights to their own money. \n\nThank you for your attention to this matter. Please let me know if you require additional documentation or information.","date_sent_to_company":"2025-08-21T03:09:49.000Z","issue":"Managing an account","sub_product":"Savings account","zip_code":"85747","tags":null,"has_narrative":true,"complaint_id":"15419712","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2025-08-21T02:59:21.000Z","state":"AZ","company_public_response":null,"sub_issue":"Deposits and withdrawals"},"highlight":{"complaint_what_happened":["XXXX XXXX  then tried to do a <em>recall</em> on the wire transfer for an unknown reason. \n\nXXXX XXXX  has confirmed to me that Chase denied the <em>recall</em> of this wire, and therefore XXXX has no authority to take the funds back. \n\nChase, however, claims that XXXX XXXX  must <em>recall</em> the request to take back the wire. But XXXX has stated that they do not have such authority because Chase already denied the <em>recall</em>."]},"sort":[14.223691,"15419712"]},{"_index":"complaint-public-v1","_id":"19031689","_score":14.147079,"_source":{"product":"Credit card","complaint_what_happened":"I am disputing the balance that Affirm claims I owe. I do not recall ever opening an account with Affirm or authorizing any purchases through their service.\n\nI was having XXXX XXXX  and XXXX  issues and had XXXX in XXXX but I was having pain for about 5 months before XXXX and pain was just that bad that I couldnt take care of myself. \n\nI told Affirm even though I disputed the way it was handled, I would be willing to pay for the item. I was denied because this is how they handle disputes because they knew it would ruined my credit. I cant get anything on credit as long as this negative entry remains.\n\nDuring XXXX, I did make multiple purchases from XXXX while preparing my property for rental. However, to the best of my knowledge, none of those purchases were made using Affirm as a payment method.\n\nAffirm has sent me a bill for charges I do not recognize and did not authorize. If Affirm asserts that these charges are valid, I am formally requesting full documentation, including the date the account was opened, the method of authorization, the merchant information, and proof that I agreed to any loan or payment plan.\n\nUntil such verification is provided, I dispute this debt in its entirety and requests a full report of what Affirms says that owed. Affirm along with XXXX is fraudulent using Affirm credit even though I had a valid debit card on file with XXXX.","date_sent_to_company":"2026-01-27T10:51:40.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"30906","tags":"Older American","has_narrative":true,"complaint_id":"19031689","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Affirm Holdings, Inc","date_received":"2026-01-27T09:06:37.000Z","state":"GA","company_public_response":null,"sub_issue":"Card opened without my consent or knowledge"},"highlight":{"complaint_what_happened":["I do not <em>recall</em> ever opening an account with Affirm or authorizing any purchases through their service.\n\nI was having XXXX XXXX  and XXXX  issues and had XXXX in XXXX but I was having <em>pain</em> for about 5 months before XXXX and <em>pain</em> was just that bad that I couldnt take care of myself. \n\nI told Affirm even though I disputed the way it was handled, I would be willing to pay for the item. I was denied because this is how they handle disputes because they knew it would ruined my credit."]},"sort":[14.147079,"19031689"]},{"_index":"complaint-public-v1","_id":"19419956","_score":14.128966,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I was the victim of a scam involving a {$130000.00} wire transfer on XX/XX/year> and ave filed this with XXXX and FTC Identity Theft. I am seeking written confirmation regarding a recovery of {$18000.00} that XXXX XXXX  returned to Bank of America on XX/XX/year> pursuant to a wire recall supported by a Hold Harmless Letter. \n\nXXXX Bank has provided a formal CFPB response confirming the funds were transmitted to Bank of America. When I previously contacted Bank of America, I was told agents could not locate the matter without a name match. \n\nI am requesting written confirmation whether the recall is now complete, whether any additional balance is alleged to be owed in my name, and whether any further recovery actions are planned.","date_sent_to_company":"2026-02-11T16:10:44.000Z","issue":"Other service problem","sub_product":"Domestic (US) money transfer","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"19419956","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2026-02-11T15:58:22.000Z","state":"MA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I was the victim of a scam <em>involving</em> a {$130000.00} wire transfer on XX/XX/year> and ave filed this with XXXX and FTC Identity Theft. I am seeking written confirmation regarding a recovery of {$18000.00} that XXXX XXXX  returned to Bank of America on XX/XX/year> pursuant to a wire <em>recall</em> supported by a Hold Harmless Letter. \n\nXXXX Bank has provided a formal CFPB response confirming the funds were transmitted to Bank of America."]},"sort":[14.128966,"19419956"]},{"_index":"complaint-public-v1","_id":"8179574","_score":14.090334,"_source":{"product":"Credit card","complaint_what_happened":"My issue involves ALL credit card companies. I have discovered that when a person receives a refund to their credit cards for purchases, the interest is not corrected. While reading my XXXX XXXX XXXX XXXX card statement, I realized the interest charged for a purchase was not reversed when I was issued a refund. I called customer service and questioned the action, or lack thereof, to which the agent agreed and provided a refund for the charged purchase 's interest. I recall this taking place once before with my XXXX XXXX card. Typically, customers are only concerned with the money being refunded by the company the purchase is made from, and do not pay attention to the interest charged by the credit card companies. Not reversing the interest charge for refunds is allowing credit card companies to collect thousands of dollars from unknowing customers. I have not contacted my other credit card companies. Although, I would like to go back to the inception of all of my cards and ensure the interest has been reversed for all refunds I have received. I am requesting a higher investigation into this matter as many credit card companies will charge customers for statements past a certain point, which is also unfair.","date_sent_to_company":"2024-01-18T16:26:33.000Z","issue":"Fees or interest","sub_product":"General-purpose credit card or charge card","zip_code":"95687","tags":null,"has_narrative":true,"complaint_id":"8179574","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BARCLAYS BANK DELAWARE","date_received":"2024-01-18T16:10:22.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Charged too much interest"},"highlight":{"complaint_what_happened":["I am requesting a higher investigation into this matter as many credit card companies will charge customers for statements past a certain <em>point</em>, which is also unfair."]},"sort":[14.090334,"8179574"]},{"_index":"complaint-public-v1","_id":"21943758","_score":13.915557,"_source":{"product":"Checking or savings account","complaint_what_happened":"On or about XX/XX/year>, I sent two international wire transfers through my Capital One account. XXXX transfer was approximately {$90.00} and the second transfer was {$6100.00}. \n\nShortly after the transfer, I discovered that I had been the victim of a fraud/scam involving the wire recipient. On or about XX/XX/year>, I contacted Capital One immediately to report the fraud and request assistance. I was informed that a XXXX  recall/request would be initiated regarding the fraudulent wire transfer and that I would be updated on the status of the investigation. \n\nHowever, Capital One did not provide meaningful follow-up or status updates regarding the recall or investigation. Each time I attempted to obtain information, I had to contact Capital One myself, and I was repeatedly told there was no update.\n\nIt has now been approximately one year, and I still have not received a clear explanation regarding whether the receiving bank responded, whether any funds were recovered or frozen, the outcome of the XXXX recall, or the final determination of the investigation. \n\nI am requesting a written explanation of the actions taken by Capital One regarding this wire fraud report, information regarding the XXXX recall and any responses received, the final outcome/status of the investigation, and copies or summaries of relevant investigation records and communications. \n\nThis complaint concerns Capital Ones handling, communication, and follow-up regarding the fraud investigation and wire recall process.","date_sent_to_company":"2026-05-06T18:49:21.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"156XX","tags":null,"has_narrative":true,"complaint_id":"21943758","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2026-05-06T18:23:59.000Z","state":"PA","company_public_response":null,"sub_issue":"Funds not handled or disbursed as instructed"},"highlight":{"complaint_what_happened":["Shortly after the transfer, I discovered that I had been the victim of a fraud/scam <em>involving</em> the wire recipient. On or about XX/XX/year>, I contacted Capital One immediately to report the fraud and request assistance. I was informed that a XXXX  <em>recall</em>/request would be initiated regarding the fraudulent wire transfer and that I would be updated on the status of the investigation."]},"sort":[13.915557,"21943758"]},{"_index":"complaint-public-v1","_id":"14750369","_score":13.865309,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/year>, I submitted a wire transfer through Mercury Technologies , Inc. to an external business account at XXXX  XXXX XXXX. Shortly after sending the funds, I contacted Mercury to initiate a wire recall due to a fraudulent transaction involving the recipient. Mercury acknowledged my request and confirmed via email ( especially by representative XXXX ) that the wire recall process had been initiated and was being followed up with XXXX  XXXX XXXX. \n\nHowever, for over eight weeks I kept requesting updates, documents, or any evidence that the recall had actually been submitted to XXXX  XXXX XXXX. Despite my multiple emails and reminders, Mercury never provided proof of submission ( no XXXX confirmation, no bank reply, no tracking ID, no escalation notice, nothing ). \n\nEventually, I had to escalate the issue to external regulatory agencies because Mercury failed to provide any tangible documentation showing that the recall process was truly followed up. I believe Mercury may have misled me by claiming actions that were never taken or were insufficient, while the fraud window closed.\n\nThis negligent behavior resulted in the failure to retrieve the {$7500.00} USD that could have been recovered if Mercury had acted with the proper urgency, documentation, and transparency.","date_sent_to_company":"2025-07-19T00:02:17.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"33138","tags":null,"has_narrative":true,"complaint_id":"14750369","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Mercury Technologies, Inc.","date_received":"2025-07-18T23:52:36.000Z","state":"FL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Shortly after sending the funds, I contacted Mercury to initiate a wire <em>recall</em> due to a fraudulent transaction <em>involving</em> the recipient. Mercury acknowledged my request and confirmed via email ( especially by representative XXXX ) that the wire <em>recall</em> process had been initiated and was being followed up with XXXX  XXXX XXXX. \n\nHowever, for over eight weeks I kept requesting updates, documents, or any evidence that the <em>recall</em> had actually been submitted to XXXX  XXXX XXXX."]},"sort":[13.865309,"14750369"]},{"_index":"complaint-public-v1","_id":"5195413","_score":13.792294,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On Wednesday, XX/XX/XXXX I was the victim of a scam involving a person ( s ) who created fraudulent email accounts to misrepresent my real estate agent, mortgage lender and escrow officer. I was under the impression that I was sending the downpayment for a home I am closing on to the escrow officer prior to my closing date. This scammer created multiple fake email accounts as well as had access to all of my home document information including address, total closing costs listed in my contract as well as names of those associated with my loan and their companies. \n\nThis amount totaled {$92000.00} which was wired from my locaXXXX XXXX XXXX  XXXX account to a local JP Morgan Chase account. The fraud was discovered on Thursday, XX/XX/XXXX at XXXX at which point I called my bank and submitted a fraud report and requested a swift recall of the funds. On Friday, XX/XX/XXXX I called the local Chase Bank to inform them of the fraud and attempt to expedite the process by speaking with their fraud department so that they could respond to my fraud claim in order to freeze the account. After countless phone calls and transfers, there has been no response from Chase and no further action has progressed with my claim due to Chase Banks neglect to respond or relay this information to the appropriate department or person.","date_sent_to_company":"2022-02-07T20:15:52.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"040XX","tags":null,"has_narrative":true,"complaint_id":"5195413","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2022-02-07T19:50:29.000Z","state":"ME","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["The fraud was discovered on Thursday, XX/XX/XXXX at XXXX at which <em>point</em> I called my bank and submitted a fraud report and requested a swift <em>recall</em> of the funds. On Friday, XX/XX/XXXX I called the local Chase Bank to inform them of the fraud and attempt to expedite the process by speaking with their fraud department so that they could respond to my fraud claim in order to freeze the account."]},"sort":[13.792294,"5195413"]},{"_index":"complaint-public-v1","_id":"7434098","_score":13.7822695,"_source":{"product":"Debt collection","complaint_what_happened":"EXETER FINANCE CORP is the worst company I ever financed a car from in my life. I was involved in a 75 % life threatening accident that was cause by the other partys who is at fault for the accident. I was hospitalized and fractured my XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX also my left XXXX  was dislocated. I was in serious pain and have to conduct a XXXX  procedure. I informed the insurance company about this matter and also the finance company THE SITUATION. After informing the finance company they breached my contract without knowledge with a letter saying my car has been repossessed. I never been late on a payment and the car was at the impound for 24 days the insurance was trying to get the vehicle but couldnt retrieve it because the finance company repossessed the vehicle. Now causing my XXXX XXXX to drop dramatically over XXXX points. I will file an additional lawsuit for {$1000.00} for ever point my scores was dropped due to this matter. I will file additional complaints for in the amount of {$75000.00} for pain and suffering","date_sent_to_company":"2023-08-21T21:52:43.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Auto debt","zip_code":"33127","tags":null,"has_narrative":true,"complaint_id":"7434098","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Exeter Finance, LLC.","date_received":"2023-08-21T21:21:36.000Z","state":"FL","company_public_response":null,"sub_issue":"Seized or attempted to seize your property"},"highlight":{"complaint_what_happened":["I will file an additional lawsuit for {$1000.00} for ever <em>point</em> my scores was dropped due to this matter. I will file additional complaints for in the amount of {$75000.00} for <em>pain</em> and suffering"]},"sort":[13.7822695,"7434098"]},{"_index":"complaint-public-v1","_id":"5004111","_score":13.774818,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"On XX/XX/2021 I wired {$50000.00} from my XXXX XXXXXXXX XXXX account to Signature Bank. I forgot to include the reference number in the wire and called XXXX shortly after sending the wire to see if it could be added. They said the wire would have to be recalled and I would have to send a second wire with the reference number. XXXX recalled the first wire. The second wire was received the next day but my first wire was never returned or deposited. It is missing at this point, and it has been over 1 month. XXXX reached out to Signature Bank several times, to which there was no reply. I sent Signature Bank an email to follow up, to which they were unresponsive. \n\nThe wire was supposed to be automatically rejected because it did not include the reference number. It was neither accepted nor rejected. It was supposed to be returned because it was recalled. Again, it was not. At this point it is missing. \n\nI have been through a lot because of this, and I am worried I have lost my money. Signature Bank is acting like an outlaw, keeping money that doesn't belong to them and ignoring the inquiries. Please help, thank you.","date_sent_to_company":"2021-12-13T09:01:04.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"92677","tags":null,"has_narrative":true,"complaint_id":"5004111","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Signature Bank (NY)","date_received":"2021-12-13T07:39:15.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["They said the wire would have to be <em>recalled</em> and I would have to send a second wire with the reference number. XXXX <em>recalled</em> the first wire. The second wire was received the next day but my first wire was never returned or deposited. It is missing at this <em>point</em>, and it has been over 1 month. XXXX reached out to Signature Bank several times, to which there was no reply. I sent Signature Bank an email to follow up, to which they were unresponsive."]},"sort":[13.774818,"5004111"]},{"_index":"complaint-public-v1","_id":"5336206","_score":13.69837,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX XXXX credit card was reported as 120 days past due when it was 90 days. The payment was made for all 90 days, 15 days prior to the report being filed. I attempted to explain what happened and point out that I had never missed a payment in the past, and they would not listen. The woman that I spoke to was extremely abusive to me. I paid {$490.00}. the day I received the letter from XXXX XXXX and yet, they reported that it was not pain and was 120 days.","date_sent_to_company":"2022-03-17T21:40:51.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"17013","tags":"Older American","has_narrative":true,"complaint_id":"5336206","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2022-03-17T21:40:48.000Z","state":"PA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["I attempted to explain what happened and <em>point</em> out that I had never missed a payment in the past, and they would not listen. The woman that I spoke to was extremely abusive to me. I paid {$490.00}. the day I received the letter from XXXX XXXX and yet, they reported that it was not <em>pain</em> and was 120 days."]},"sort":[13.69837,"5336206"]},{"_index":"complaint-public-v1","_id":"5336113","_score":13.69837,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Capitol One/Walmart credit card was reported as 120 days past due when it was 90 days. The payment was made for all 90 days, 15 days prior to the report being filed. I attempted to explain what happened and point out that I had never missed a payment in the past, and they would not listen. The woman that I spoke to was extremely abusive to me. I paid {$490.00}. the day I received the letter from Capitol one and yet, they reported that it was not pain and was 120 days.","date_sent_to_company":"2022-04-05T19:52:25.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"17013","tags":"Older American","has_narrative":true,"complaint_id":"5336113","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2022-03-17T21:06:25.000Z","state":"PA","company_public_response":null,"sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["I attempted to explain what happened and <em>point</em> out that I had never missed a payment in the past, and they would not listen. The woman that I spoke to was extremely abusive to me. I paid {$490.00}. the day I received the letter from Capitol one and yet, they reported that it was not <em>pain</em> and was 120 days."]},"sort":[13.69837,"5336113"]},{"_index":"complaint-public-v1","_id":"2981089","_score":13.648852,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I submitted a dispute with XXXX  twice to request removal of a collection in the amount of XXXX involving a collection company ( Midwest Recovery System ) whose client is an online payday loan  company not licensed in the XXXX of Virginia. I do not recall in the last five years taking out a loan with this payday loan company ( XXXX XXXX XXXX ) and Midwest Recovery never sent me a notice that would allow me the opportunity to dispute the collection.","date_sent_to_company":"2018-08-02T16:03:23.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"22191","tags":null,"has_narrative":true,"complaint_id":"2981089","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"Midwest Recovery Systems","date_received":"2018-08-02T16:03:21.000Z","state":"VA","company_public_response":null,"sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I submitted a dispute with XXXX  twice to request removal of a collection in the amount of XXXX <em>involving</em> a collection company ( Midwest Recovery System ) whose client is an online payday loan  company not licensed in the XXXX of Virginia. I do not <em>recall</em> in the last five years taking out a loan with this payday loan company ( XXXX XXXX XXXX ) and Midwest Recovery never sent me a notice that would allow me the opportunity to dispute the collection."]},"sort":[13.648852,"2981089"]},{"_index":"complaint-public-v1","_id":"2980084","_score":13.607723,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I submitted a dispute with Experian twice to request removal of a collection in the amount of XXXX involving a collection company ( XXXX XXXX XXXX ) whose client is an online payday loan company not licensed in the Commonwealth of Virginia. I do not recall in the last five years taking out a loan with this payday loan company ( XXXX XXXX XXXX ) and XXXX XXXX never sent me a notice that would allow me the opportunity to dispute the collection.","date_sent_to_company":"2018-08-02T16:02:49.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"22191","tags":null,"has_narrative":true,"complaint_id":"2980084","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2018-08-02T15:29:15.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Their investigation did not fix an error on your report"},"highlight":{"complaint_what_happened":["I submitted a dispute with Experian twice to request removal of a collection in the amount of XXXX <em>involving</em> a collection company ( XXXX XXXX XXXX ) whose client is an online payday loan company not licensed in the Commonwealth of Virginia. I do not <em>recall</em> in the last five years taking out a loan with this payday loan company ( XXXX XXXX XXXX ) and XXXX XXXX never sent me a notice that would allow me the opportunity to dispute the collection."]},"sort":[13.607723,"2980084"]},{"_index":"complaint-public-v1","_id":"19750553","_score":13.579517,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"I am filing this complaint against Wise ( TransferWise Inc. ) due to a gross clerical error and an unacceptable delay in a fund recall process involving their partner bank, XXXX XXXX XXXX. \n1. Transaction Details : Transfer ID # XXXX, XXXX : {$1000.00}. \n2. Issue : The receiving bank ( XXXX XXXX ) notified me that they could not process the recall because Wise 's partner bank XXXX XXXX XXXX XXXX ) sent a recall request for the INCORRECT amount of {$100.00} instead of the actual {$1000.00}. \n3. Timeline : This error was identified and communicated to Wise in late XXXX. Despite my repeated follow-ups, Wise has failed to rectify this low-level clerical mistake for over a month. My funds have been stuck since XX/XX/year>. \n4. Impact : Wises failure to coordinate with its partner bank has resulted in the loss of access to my funds ( {$1000.00} ). Wise 's support only provides generic responses without a concrete resolution or proof of a corrected XXXX message ( XXXX ).","date_sent_to_company":"2026-02-24T20:28:31.000Z","issue":"Money was not available when promised","sub_product":"Domestic (US) money transfer","zip_code":"11355","tags":null,"has_narrative":true,"complaint_id":"19750553","timely":"No","company_response":"Closed with explanation","submitted_via":"Web","company":"TransferWise Ltd","date_received":"2026-02-24T20:20:10.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["I am filing this complaint against Wise ( TransferWise Inc. ) due to a gross clerical error and an unacceptable delay in a fund <em>recall</em> process <em>involving</em> their partner bank, XXXX XXXX XXXX. \n1. Transaction Details : Transfer ID # XXXX, XXXX : {$1000.00}. \n2. Issue : The receiving bank ( XXXX XXXX ) notified me that they could not process the <em>recall</em> because Wise 's partner bank XXXX XXXX XXXX XXXX ) sent a <em>recall</em> request for the INCORRECT amount of {$100.00} instead of the actual {$1000.00}. \n3."]},"sort":[13.579517,"19750553"]},{"_index":"complaint-public-v1","_id":"20172152","_score":13.574895,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I am filing this complaint regarding an auto loan with American Credit Acceptance related to a XXXX XXXX XXXX XXXX. \n\nThe vehicle became subject to multiple safety recalls involving a high-voltage battery fire risk. XXXX issued warnings instructing owners not to charge the vehicle and not to park the vehicle in garages or near other vehicles due to the risk of fire or explosion. The recall notice also stated that a remedy was not available for an extended period of time. \n\nBecause the manufacturer restricted normal use of the vehicle and failed to provide a timely repair, the vehicle could not be safely operated. \n\nI notified the lender that the vehicle had a dangerous unresolved safety recall and was under stop-sale conditions. Despite this, the account continues to be reported as delinquent and I have not received clear information about the status of the repossessed vehicle. I did call and request information.I can not retrieve the vehicle because its not safe to drive.XXXX also said they would not provide me with a rental or a loaner car for more than XXXX days. \nI am requesting that this matter be reviewed, that the account be properly investigated, and that any inaccurate credit reporting be corrected while the safety defect issue is unresolved. \n\nXXXX","date_sent_to_company":"2026-03-11T17:48:42.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Loan","zip_code":"11212","tags":null,"has_narrative":true,"complaint_id":"20172152","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"American Credit Acceptance, LLC","date_received":"2026-03-11T17:26:25.000Z","state":"NY","company_public_response":null,"sub_issue":"Billing dispute for services"},"highlight":{"complaint_what_happened":["The vehicle became subject to multiple safety <em>recalls</em> <em>involving</em> a high-voltage battery fire risk. XXXX issued warnings instructing owners not to charge the vehicle and not to park the vehicle in garages or near other vehicles due to the risk of fire or explosion. The <em>recall</em> notice also stated that a remedy was not available for an extended period of time."]},"sort":[13.574895,"20172152"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":159512,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":155531},{"key":0,"key_as_string":"false","doc_count":3981}]}},"product":{"doc_count":155531,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":34194,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting","doc_count":33843},{"key":"Other personal consumer report","doc_count":351}]}},{"key":"Debt collection","doc_count":25264,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"I do not know","doc_count":9182},{"key":"Credit card debt","doc_count":4178},{"key":"Other 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