{"took":294,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":4,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"3200645","_score":22.799356,"_source":{"product":"Checking or savings account","complaint_what_happened":"To whom it may concern : There is someone stealing from my bank accounts at Wells Fargo, XXXX XXXX, and the XXXX XXXX XXXX XXXX. They are using XXXX XXXX, XXXX XXXX and other sources to transfer money. I do not know how they retrieved my personal information. Maybe, they stole mail from my street. I receive weird letters with different addresses and names. \n\nI am very saddened that this is happening. I am older, vision impaired, and in pain daily. I can not go to the bank every time that there is a problem or money is stolen. This account belongs to me, however, my daughter is a beneficiary on several accounts. My daughter has been on taxes, since XXXX, we were involved in accidents in the XXXX 's and she ( XXXX XXXX ) assists me daily with care. We have accumulated a lot of wealth. \n\nThe police have also been recently harassing us. They were harassing my daughter for no reason and they have destroyed her property, worsening our health. My daughter is severely depressed. They ruined her vehicle to the point she has to associate with dangerous people while travelling. The police might be stealing personal information to ruin me and my daughter 's life. I do not speak to any other people in regards to my checking or savings account except my daughter XXXX XXXX. The people who are hacking my account are strange people who I have no affiliation with. I am very anxious and nervous since these problems continue to occur. \n\nMy daughter has several complaints here also. Please send me correspondence of this complaint. Someone else also has hacked my telephone number as well as my daughter 's trying to steal money from our accounts. I never talk to this people. Telemarketers and scammers might make calls occasionally. Please help me with this matter. The police might have also caused some of these problems and there is even a stolen check that was in my daughter 's vehicle that, XXXX XXXX, my daughter 's previous finance company has stolen. \n\nBasically, someone is hacking my phone numbers, debit cards, bank accounts and other information to steal money online through different banks. \nPlease email my daughter with correspondence about this case. Note : hackers are hacking me and my daughters phone numbers. They are using identity fraud. Who has are numbers? \nMy name is XXXX XXXX Daughter 's name XXXX XXXX XXXX XXXX XXXX","date_sent_to_company":"2019-04-03T15:05:16.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"086XX","tags":"Older American","has_narrative":true,"complaint_id":"3200645","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2019-04-03T14:40:58.000Z","state":"NJ","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["They ruined her vehicle to the point she has to associate with dangerous people while travelling. The police might be stealing personal information to ruin me and my daughter 's life. I do not speak to any other people in regards to my checking or savings account except my daughter XXXX XXXX. The people who are hacking my account are strange people who I have no affiliation with. I am very anxious and nervous since these problems continue to occur."],"product":["Checking or savings account"],"issue":["Problem with a lender or other company charging your account"],"sub_product":["Checking account"]},"sort":[22.799356,"3200645"]},{"_index":"complaint-public-v1","_id":"16064216","_score":20.095943,"_source":{"product":"Checking or savings account","complaint_what_happened":"XXXXI open a account with PayPal about 3 years ago the same transactions an activities occur on this account just a month ago one consumer double charged my account i cancel the transaction because I was charged twice from the same company reported it PayPal they credit my account back then another incident happened where as though I didn't want XXXX services no more so I reported to PayPal I was to cancel a upcoming payment from them I have a screenshot of the conversation with PayPal chat representative that says I cancel/ block upcoming payment from XXXX so whenever the payment was due PayPal still allowed this payment to be withdrawn out my checking account it contacted them to inform them thst payment wasn't supose to taken out because 4days before the payment was due I spoke to a PayPal representative who assured me that payment would be block well XXXX charged a payment plus additional fees i complain about it PayPal credited my account dollars an sum cents & told me they couldn't credit the other portion of XXXX money that was taken from my checking account & after viewing my complaint they said did i have any additional proof before they closed thst claim i never responded because the screenshot is showed them about the conversation with their representative they basically over looked it trying to put blame on me then out of nowhere they then put permanent limitations on the account & want release my savings funds of XXXX I contacted the PayPal representative 3 times about i just wanted my savings money i don't want their business one representative assured me she let another set of eyes look at this account & solved this matter i waited 1wk as she told me but noone got in touch with me then I call them again complaining about the situation why my money was being helded they tried saying I violated the PayPal rules and regulations I said how all i did was put in a claim against the merchant for withdrawal of funds from my account after me reporting to them before this merchant took a payment from my checking account well I then put in a complaint to PayPal customer service didn't get the proper answer so I filed a complaint with the XXXX their response was basically on paypal side trying to say they was a advocate about the matter & she was a PayPal advocate from paypal so I then put in another complaint against her decision with her an she still refuses to release my savings account money saying I violated i had negative balances & fraudulent transactions which is a lie never happened i exchange words with this person telling her shes a liar who's trying to defend paypal due to their negligence an fraudulent lies trying to protect them with putting false information on me & all i wanted was my funds from my savings account she says nothing has changed with the decision made so I contacted this service so I can just get my savings funds from paypal they saying I have to wait until nxt yr for them to release my savings funds its XXXX 2025 & this happened in XXXX 2025 its against the law for paypal to hold savings account money due to me when they have permanent limitations terminated my account due to no fault of mines but they trying to say I violated their policy because I defended myself after I put in a claim not even XXXX $ an reported a claim of XXXX which was supose to be blocked from XXXX not withdrawing out my account i had a checking an savings account with them I transfer the balance of checking account to savings account thinking I can withdraw all the savings account to my new account through XXXX but paypal had it where I was blocked an couldn't do it after the fact when XXXX 2025 came my automatic payments was due on this paypal account I had to reroute all automatic payments to my XXXX new account & zip payment was due I had that payment paid through another account so thats why they are saying my account had negative balances which is a lie the same day that zip payment was paid just not through then an i have proof of thst payment the same day from another account i have not had any other automatic payment due to this paypal account because I had to reroute all my automatic payments to a new account through XXXX this is distress and caused me a lot of tension & pain an suffering paypal just figured they can just do customers any kind of way just because they are a big company & file false information on their customers pointing them as the bad person using their policy as a cover up that the customer violated or broke company policy all so to make them true an customer a liar i have proof it tried to solve this matter I just want my savings account money if u put a permanent hold on my money release my funds while hold them for 6months saying that they have to hold them due to merchant claims which i have no business account these ate all transactions that was on the account & if there was a problem before I put in a claim which didn't they give me a warning I was doing something wrong on the account all transactions are legit and none fraudulent transactions they trying to say they are fraudulent which is a lie anymore can view my account & transactions & see all transactions was legit & sum of the representative said paypal was putting a permanent limitations terminated on the account because it was a business lies lies lies the only transactions on that account was every month automatic payments of my bills sending money to friends/family & basics transactions of food etc.. none of those transactions dealing with business & my XXXX deposit each month & i was never notify until I put in that claim only i just want justice & I have been through enough with PayPal just release my funds instead of holding my funds due to me\"","date_sent_to_company":"2025-09-19T08:29:19.000Z","issue":"Closing an account","sub_product":"Savings account","zip_code":"27260","tags":null,"has_narrative":true,"complaint_id":"16064216","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2025-09-19T07:14:15.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Company closed your account"},"highlight":{"complaint_what_happened":["merchant took a payment from my checking account well I then put in a complaint to PayPal customer service didn't get the proper answer so I filed a complaint with the XXXX their response was basically on paypal side trying to say they was a advocate about the matter & she was a PayPal advocate from paypal so I then put in another complaint against her decision with her an she still refuses to release my savings account money saying I violated i had negative balances & fraudulent transactions which"],"product":["Checking or savings account"],"issue":["Closing an account"],"sub_product":["Savings account"],"sub_issue":["Company closed your account"]},"sort":[20.095943,"16064216"]},{"_index":"complaint-public-v1","_id":"5322137","_score":18.218496,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"I began being on hold with my cell phone at 45 % it is currently at 6 % and typically they hang up on me or my battery will die prior to getting any service I have been on hold now for over XXXX Minutes and I have check payday loans that I have to her and I have a house note that I have to pay housing I have electricity yet I have to have medically I have water that I have to pay I have groceries that I have to pay and if I don't pay a payday loan they charge me extra if I don't pay my house note they charge me extra and the whole point of being on social security for all those basic that I just meant that you're on a fixed budget these people can not afford to mess up what do not look forward to take the longest break possible because it's inhumane treatment. Is malfeasance in office. It's a failure for duty to care. I have filled out this Consumer Protection Bureau report wow I have been on hold wish they have a general time frame on how long it even takes to complete this form. I have been on hold and abusively mystery by Direct Express. If I'm unable to use my card and I can not pay for food housing Transportation water electricity payday loans then it appears that I'm committing a crime and I am not. It is bad enough that they have already released all mentally ill people and all expiring from the prison that have signed me up for checks all over the United States and I have not signed up for a checking account but they write me up for checking accounts and credit union account and I have never signed up for such. So now by a legitimate business and without any other body out nobody else to help me nobody else to give me money nobody else to pay my bills no saying you could have a savings for such mishaps with the federal government from their bad contractual service and I believe that they the Gators against on this because they're causing harm and it can make me homeless it can make me XXXX it can make me suffer in pain from having not having access to my friends. Security of having to answer all three questions in my PIN number I text me an address every account that I can have because their stuff has all my information. Because of government is hiring such people as well it's a security risk. It's bad enough when you walk into a store they can read your card when you go to the double doors and there's no security either so I need help can't get any money I can't go to the welfare office because it meant to say you have money on your card. XXXX. Direct Express XXXX Direct Express is a service market for the US Department of Treasury to Comerica Bank however it is a independent business add the treasury explain to me with no competitors. I have {$20.00} or more missing off of my card sometimes sometimes up to {$100.00} for {$200.00} I'll add my complaint and when I make my complaint they mail it back later checking into it and stated that was as a result I got my refund just because they took the complaint and gave me a notice that they had received it. Today is XX/XX/2022 and I was on hold XX/XX/XXXX for XXXX hours and on XX/XX/2022 and then on hold for her they say minimum of XXXX minutes and I'm still on hold. The problem is that they when they confirm I called when the staff answers they ask for my card number they ask for my PIN number and I am not able to use my pain I feel like it is a breach of security for them to ask me my PIN number which defeats the whole purpose of security and violate my privacy. They also when they send me a new card like the card for this month I'm just unable to use it I have to call them to tell them my PIN number to register it and it's not because the car is not working they have always been like this. They transferred my card from the other initial card number telephone number and I am a healthy mentally and emotionally person I have a physical injury and other people that I know that have physical XXXX we were all on one card and they separated my card and they were not supposed to. Don't let it ruin the issue is they asked me for my PIN number on calling in to talk about whatever number to the issue is when I get a new card the tell me to call them to register a new number and I lost my card and don't let me use it if it's problem number XXXX and tell me to call them to give them my PIN number it is not a hacker is that you direct express staff. Number for as a result I have been having a problem with him and I'm not able to withdraw money to eat to have transportation heat water electricity and to pay my bills and I have no other source of income due to my health and I have a check payday rooms and stuff like that and how do you pay for and they don't answer the phone line it seems that your attitude is your unemployed and unemployable anyway so we'll make you wait from XXXX minutes to a few hours and then often time I had to call right back for the same issue for it has not been handled. I already called them on this issue she said she reset my card and that I should be able to punch in a PIN number and use my card and I'm not able to. For the fact that they have so many people using my voice change where they can change their voice different dialects your people rate in the XXXX that are scamming people for their cars and I have a problem with this that no one 's doing anything about it to just type the FDIC or the FCC dispose listen to radio Transmissions is not paying attention to those people that are using software to change your voice is in the XXXX. XXXX problems","date_sent_to_company":"2022-03-14T22:52:21.000Z","issue":"Trouble using the card","sub_product":"Government benefit card","zip_code":"48197","tags":null,"has_narrative":true,"complaint_id":"5322137","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Comerica","date_received":"2022-03-14T22:27:33.000Z","state":"MI","company_public_response":null,"sub_issue":"Problem using the card to withdraw money from an ATM"},"highlight":{"complaint_what_happened":["It is bad enough that they have already released all mentally ill people and all expiring from the prison that have signed me up for checks all over the United States and I have not signed up for a checking account but they write me up for checking accounts and credit union account and I have never signed up for such."],"sub_issue":["Problem using the card to withdraw money from an ATM"]},"sort":[18.218496,"5322137"]},{"_index":"complaint-public-v1","_id":"13755286","_score":16.989952,"_source":{"product":"Mortgage","complaint_what_happened":"The origination date of our loan was XX/XX/XXXX with XXXX. We were scheduled to close on XX/XX/XXXX. I received a welcome letter dated XX/XX/XXXX from Shellpoint stating that they would be servicing our loan. The letter was addressed to \" XXXX XXXX and XXXX XXXX ''. \nMy legal name has been XXXX XXXX XXXX since XX/XX/XXXX. At the time of signing, I brought up that \" XXXX '' is my maiden name and not my legal name, but I was dismissed and was told that wouldn't be an issue. Initially the entirety of our funds was transferred into our bank account totaling {$100000.00} on XX/XX/XXXX although we did not request the funds at that time. I wrote a check totaling {$90000.00} returning the majority of the funds on XX/XX/XXXX. I explained that we wanted to only use the funds when needed. I then explained once again that my legal name is \" XXXX '' and not \" XXXX '' - at which point we were told we would need to resign papers in my legal name. Checks had been sent in my maiden name at that point, and I was told those checks would be canceled. I received a second set of checks in my maiden name shortly after that, which was also cancelled. It was at that time that I begin to inquire about my name change. \nIn XXXX, my husband and I decided we would use our XXXX funds to purchase a hot tub to address his pain associated with his XXXX diagnosis and VA XXXX. We paid the deposit with our own cash funds but intended to use the HELOC funds to pay the remaining cost. \nOn XX/XX/XXXX we went to an open house and decided to make an offer on the house. Our offer was accepted, and we intended to use our HELOC funds to close on the home and pay a painter to go into our prior home to paint so that we could get ready to rent or sell the property on XXXX XXXX. \nI hired a painter to paint the house the last week of XXXX because we had a planned vacation out of state that week, which would make it easier for him to complete the task. He emailed me a quote for {$6000.00}, which I knew we could cover with the HELOC funds. \nA closing date was set for XX/XX/XXXX for our new home at XXXX XXXX XXXX XXXX. In order to get our loan fully approved, the bank needed to see the funds for the closing in our bank account. I wrote a check for {$40000.00} from our our HELOC and deposited it into our XXXX checking account on XX/XX/XXXX, which did not go through bc the checks had been cancelled by Shellpoint at that point after I had reached out to Shellpoint to tell them that we had not received the checks in my legal name yet. On XX/XX/XXXX I wrote another check ( we received checks from Shellpoint in the mail ) for {$40000.00} to deposit, which also did not go through because those checks had ALSO been canceled by Shellpoint. This happened a third time on XX/XX/XXXX. By this time I had made numerous calls to Shellpoint and several complaints. I was told the checks were on their way time-and-time again. \nOnce XXXX came around, we were getting nervous about getting access to our funds in time for the closing. Our hot tub was delayed, so we didnt have to pay that bill yet. As the closing date drew closer, we realized we had to have a back up plan. On XX/XX/XXXX, I was told by Shellpoint that our checks were mailed out and would arrive in 6-10 business days. \nI reached out to my father who said he would gift us the funds temporarily, but he said he needed the funds back in his account by the first week of XXXX. On XX/XX/XXXX, my father wired {$40000.00} into our checking account to be used to finalize our loan and prepare for closing. Because we knew my father was going to need those funds, and because we knew Shellpoint had been completely unreliable at this point, we reached out to a friend of ours who was willing to loan us the {$40000.00} to give back to my father, and then we would owe her instead. She took {$10000.00} out of her savings and depleted her own HELOC in order to get us those funds. I continued to reach out to Shellpoint, and they continued to tell me that our checks were on the way. \nThankfully, to our family and friends, we were able to close on our new house on XX/XX/XXXX. We moved out of our home on XXXX XXXX and into our new home on XXXX XXXX XXXX. At this point we owed {$40000.00} to our friend. Our HELOC checks still had not arrived. \nOn XX/XX/XXXX, I called Shellpoint and told them that we still had not received checks. I told them not to cancel the prior checks but to send out another set in the meantime as it was imperative that we have access to our funds so that we can make payments. The painter went into the XXXX XXXX house and painted while we were out of town - the bill totaled {$5500.00}. It was due XX/XX/XXXX. I had to reach out to the painter and explain that we were having a problem with the HELOC checks and could not pay him until it got resolved. In the meantime, my friend received a bill for her HELOC, and she reached out to us to pay that bill on XX/XX/XXXX. Also during this time, a spot was prepared on our lawn for our new hot tub and it was delivered. We received a bill for {$10000.00} to XXXX XXXX and {$2700.00} to XXXX XXXX for his services preparing the yard. These were both due XX/XX/XXXX. We wrote checks praying that this matter with our HELOC would be resolved, but it wasnt. The check to XXXXXXXX XXXX bounced, and my husband reached out to them to explain that we were having issues with our HELOC checks. Luckily, we had the funds in our account to cover the other subcontractor. \nIn the few weeks, my husband has been on the phone with people from Shelllpoint and then he contacted XXXX directly, and the matter still has not been resolved. I found out XX/XX/XXXX that all of the checks except the last set have been cancelled. We have maxed out our credit card while we have been waiting on our funds totaling and a balance of {$10000.00}. \nThe amount of money we owe IN TOTAL as a result of this unresolved issue is {$66000.00}. That does not include the continued frustration we are dealing with and the ramifications affecting us and those around us who have helped support us through this process. \nI will be sending additional related copies pertaining to my complaint. \nLast Friday XX/XX/XXXX, I spent most of my work day on the phone with Shellpoint- a woman named XXXX XXXX or XXXX ) Rushing. She told me she activated a check that I already had in hand and that I could write the deposit for the remainder of the loan to myself - approximately {$90000.00}. I confirmed the check number, then drove to my local bank to make the deposit. She said Shellpoint could not overnight a check or write funds directly to me. I was told I would have to wait while my bank put a hold on the funds for 6 or more days. More than two checks have failed to go through from Shellpoint into my bank account, so I understand why my local bank put the hold on the funds. XXXX XXXX was rude to me throughout this process despite my understandable frustration with the situation. This morning, XX/XX/XXXX, when I logged into my local bank acct online, I saw that the check failed to go through again and my account was once again overdrawn. This problem continues to escalate and cause us further problems, and I am simply at a loss for how to move forward. \nKeep in mind that this account is a simplified version of the total events that have occurred.","date_sent_to_company":"2025-05-28T13:17:53.000Z","issue":"Trouble during payment process","sub_product":"Home equity loan or line of credit (HELOC)","zip_code":"032XX","tags":"Servicemember","has_narrative":true,"complaint_id":"13755286","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Shellpoint Partners, LLC","date_received":"2025-05-28T12:52:59.000Z","state":"NH","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Payment process"},"highlight":{"complaint_what_happened":["Checks had been sent in my maiden name at that point, and I was told those checks would be canceled. I received a second set of checks in my maiden name shortly after that, which was also cancelled. It was at that time that I begin to inquire about my name change. \nIn XXXX, my husband and I decided we would use our XXXX funds to purchase a hot tub to address his pain associated with his XXXX diagnosis and VA XXXX."]},"sort":[16.989952,"13755286"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":4,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":4}]}},"product":{"doc_count":4,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking or savings account","doc_count":2,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Checking account","doc_count":1},{"key":"Savings account","doc_count":1}]}},{"key":"Credit card or prepaid card","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Government benefit card","doc_count":1}]}},{"key":"Mortgage","doc_count":1,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Home equity loan or line of credit (HELOC)","doc_count":1}]}}]}},"issue":{"doc_count":4,"issue":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Closing an account","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company closed your account","doc_count":1}]}},{"key":"Problem with a lender or other company charging your account","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Transaction was not authorized","doc_count":1}]}},{"key":"Trouble during payment process","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Payment process","doc_count":1}]}},{"key":"Trouble using the card","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Problem using the card to withdraw money from an ATM","doc_count":1}]}}]}},"timely":{"doc_count":4,"timely":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Yes","doc_count":4}]}},"company_response":{"doc_count":4,"company_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Closed with explanation","doc_count":4}]}},"submitted_via":{"doc_count":4,"submitted_via":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Web","doc_count":4}]}},"company":{"doc_count":4,"company":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Comerica","doc_count":1},{"key":"SYNCHRONY FINANCIAL","doc_count":1},{"key":"Shellpoint Partners, LLC","doc_count":1},{"key":"WELLS FARGO & COMPANY","doc_count":1}]}},"state":{"doc_count":4,"state":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"MI","doc_count":1},{"key":"NC","doc_count":1},{"key":"NH","doc_count":1},{"key":"NJ","doc_count":1}]}},"company_public_response":{"doc_count":4,"company_public_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","doc_count":2},{"key":"Company believes it acted appropriately as authorized by contract or law","doc_count":1}]}},"tags":{"doc_count":4,"tags":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Older American","doc_count":1},{"key":"Servicemember","doc_count":1}]}}},"_meta":{"license":"CC0","last_updated":"2026-07-14T12:00:00-05:00","last_indexed":"2026-07-14T12:00:00-05:00","total_record_count":16441818,"is_data_stale":false,"has_data_issue":false,"break_points":{}}}