{"took":250,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":14682,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"9523441","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"Capital One Auto Finance has modified my original loan by extending the duration of the original loan beyond the maturity date as well as increasing the over-all amount owed and did so without my consent. I became aware of this in XXXX of XXXX, only because of another loan modification Capital One did, also without my consent. Since then, Capital One has made no effort to correct this matter what-so-ever ; despite numerous requests to not make any modifications to the original loan. Capital One blatantly proceeded to ignore my requests for the reversal of these extensions that occurred between XXXX of XXXX thru XXXX of XXXX only 6 months after the original loan began in XXXX of XXXX. Also, Capital One continued to extend the loan once again in XXXX of XXXX without my consent or informing me what-so-ever. Capital One has purposely lied to me and misdirected me towards the appropriate measures to resolve the loan being put back to it's original format. Capital One has breached my original contract by modifying the loan without my consent.","date_sent_to_company":"2024-07-16T05:25:51.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"90241","tags":null,"has_narrative":true,"complaint_id":"9523441","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2024-07-16T04:11:50.000Z","state":"CA","company_public_response":null,"sub_issue":"Problem related to refinancing"},"highlight":{"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"9523441"]},{"_index":"complaint-public-v1","_id":"9484285","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I purchased a XXXX ram XXXX from XXXX XXXX XXXX using Exeter finance llc for {$30000.00} with {$10000.00} down I decided to refinance through XXXX. I requested a payoff quote from Exeter and received it promptly then forwarded it to my bank. A cashiers check pay to the order of Exeter finance LLC for {$21000.00} was mailed to the po box listed on the payoff quote on XX/XX/XXXX and was cashed on XX/XX/XXXX at XXXX XXXX. Exeter finance claims that they never received the check. I have contacted several departments at Exeter finance with my bank on conference call with no resolve","date_sent_to_company":"2024-07-11T20:05:43.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"740XX","tags":null,"has_narrative":true,"complaint_id":"9484285","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Exeter Finance, LLC.","date_received":"2024-07-11T19:35:00.000Z","state":"OK","company_public_response":null,"sub_issue":"Problem related to refinancing"},"highlight":{"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"9484285"]},{"_index":"complaint-public-v1","_id":"9382101","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"Ally financial repossessed my vehicle in XXXX, XXXX.and tansferred the title to their name for purpose of selling the vehicle, according to correspondence sent to me in XXXX, XXXX. I had been in constant contact with them, received a pay off amount of XXXX and provided them a date that I would recover the vehicle. On XXXX XXXX, I received notice of the title change and offer to refund me fees related to title transfer back to my name. Ally Title Administration received my request for reimbursement on XX/XX/year>. To date I have received no reimbursement, nor will they return my calls. \nWhile in the DMV yesterday, I was made aware that title was officially transferred yesterday XXXX XXXX. Since I have no access to my account at all, Ally continues to accept my payments through athird party vendor with an additional fee of XXXX. The loan matures XXXX, XXXX  is why I need access to my account.","date_sent_to_company":"2024-06-29T14:30:07.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"22554","tags":"Older American","has_narrative":true,"complaint_id":"9382101","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"ALLY FINANCIAL INC.","date_received":"2024-06-29T13:54:27.000Z","state":"VA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem related to refinancing"},"highlight":{"complaint_what_happened":["On XXXX XXXX, I received notice of the title change and offer to refund me fees <em>related</em> to title transfer back to my name. Ally Title Administration received my request for reimbursement on XX/XX/year>. To date I have received no reimbursement, nor will they return my calls. \nWhile in the DMV yesterday, I was made aware that title was officially transferred yesterday XXXX XXXX."],"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"9382101"]},{"_index":"complaint-public-v1","_id":"9379275","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"Hello Im reaching out today, in regard to my gap insurance needing to be canceled through Rategenius. Rategenius has informed me that I cant cancel my gap insurance and receive a prorated refund because after 60 days of purchase gap insurance is non-refundable I was never verbally informed of this when adding gap insurance through RateGenius. What happened is that I recently refinanced my vehicle again this month through XXXX on XX/XX/XXXX. Since I refinanced and was approved through XXXX I no longer need gap insurance through rategenius. The problem is Rategenius isnt allowing me to cancel the gap insurance through their company. XXXX laws states that all gap insurance policies can be canceled and pro-rated refund would be issued. My next issue is that both companies that I have refinanced with used the same exact XXXX XXXX but somehow with RateGenius its nonrefundable and with XXXX its refundable even though its the same exact company. All I need is assistance with getting refunded because my new Lien holder has added gap insurance within my new loan therefore I no longer need the gap insurance throuXXXXh RateGenius. I  am owed around {$700.00} Thanks! \n\nRefinanced with RateGenius on date : XX/XX/XXXX GAP XXXX : XXXX XXXX  XXXX : Nonrefundable after 60 days. \n\nRefinanced with Caribou on date : XX/XX/XXXX GAP XXXX : XXXX XXXX, XXXX Refundable after XXXX with prorated amount","date_sent_to_company":"2024-06-28T22:45:53.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"76549","tags":null,"has_narrative":true,"complaint_id":"9379275","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"The Savings Group, Inc.","date_received":"2024-06-28T22:34:46.000Z","state":"TX","company_public_response":null,"sub_issue":"Problem related to refinancing"},"highlight":{"complaint_what_happened":["Rategenius has informed me that I cant cancel my gap insurance and receive a prorated refund because after 60 days of purchase gap insurance is <em>non</em>-refundable I was never verbally informed of this when adding gap insurance through RateGenius. What happened is that I recently refinanced my vehicle again this month through XXXX on XX/XX/XXXX. Since I refinanced and was approved through XXXX I no longer need gap insurance through rategenius."],"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"9379275"]},{"_index":"complaint-public-v1","_id":"9098995","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"XXXXXXXX XXXX  promise to fix the car I purchase they sold the loan to westlake portfolio and now the engine is not working. It was told to me by 2 different companies I need a new moter. The car is a XXXX XXXX XXXX the loan states I owe XXXX but the car is only valued at under XXXX also I was neve informed that my loan would be sold to westlake.i feel like I was rip off and over charged and the car had problems now I still owe and ca n't drive it","date_sent_to_company":"2024-05-25T20:46:39.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"366XX","tags":null,"has_narrative":true,"complaint_id":"9098995","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Westlake Services, LLC","date_received":"2024-05-25T20:33:59.000Z","state":"AL","company_public_response":null,"sub_issue":"Problem related to refinancing"},"highlight":{"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"9098995"]},{"_index":"complaint-public-v1","_id":"8995280","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"Have car loan with ally I have 3 payments remaining and some late fees monthly payments {$380.00} but the balance remaining {$2500.00} it doesn't add up","date_sent_to_company":"2024-05-13T20:28:08.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"21244","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"8995280","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ALLY FINANCIAL INC.","date_received":"2024-05-13T20:20:49.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem related to refinancing"},"highlight":{"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"8995280"]},{"_index":"complaint-public-v1","_id":"8953060","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"XX/XX/XXXX - Borrower : XXXX XXXX submitted loan application to PNC Bank XX/XX/XXXX - Borrower : XXXX XXXX was approved for a {$15000.00} auto loan to purchase a vehicle for his daughter XXXX XXXX XXXX XXXX did not have a job at this time XXXX XXXX had a secondary account under the primary account of XXXX XXXX o Secondary account opened in XXXX to facilitate XXXX XXXX necessities XXXX XXXX agreed to pay the monthly automatic withdrawals via this secondary account in an effort to build her credit. \nThe PNC Check Ready check specifically referenced XXXX XXXX as the borrower and XXXX XXXX for the monthly automatic withdrawal payments Auto dealer pressured daughter for information beyond that of a drivers license, i.e. ; place of employment, income, although the check was payment in full and did not require anything other than the signatures. \no XXXX XXXX paid the overage of the {$15000.00} PNC Check Ready check in the amount of {$720.00} Consumer Loan and Security Agreement, Loan Use Section ( XXXX ) ( C ) ( v ) o Be exclusively owned by and titled in the name of every borrower who is listed on the check and who signs the check. \nThe auto dealer issued the registration to DMV in the name of XXXX XXXX only o No reference to XXXX XXXX borrower Consumer Loan and Security Agreement Section ( 9 ) DEFAULT o ( i ) the title to the motor vehicle used as security for this loan contains any Defects. \nIt is totally obvious that XXXX XXXX auto dealer breached this agreement at that time. \nXXXX XXXX added XXXX XXXX to his auto insurance policy whilst paying for the additional amount through XX/XX/XXXX from his primary account via automatic withdrawal XXXX XXXX was hired by XXXX on XX/XX/XXXX XXXX XXXX made all auto loan payments via automatic withdrawal from her secondary account through XX/XX/XXXX o All PNC statements reference my primary account ending in XXXX XXXX XXXX made the decision to move-out for unexplained and truly questionable and meritless reasons on XX/XX/XXXX o Did not embrace the rules of my house with honesty and integrity. \nLies, half-truths, dishonesty over more than the past five years. \nOn or about XX/XX/XXXX, the borrower discovered that the secondary account had been XXXX  out by the secondary account holder XXXX XXXX met with PNC Branch on XX/XX/XXXX and ; o paid the XX/XX/XXXX payment o Executed automated withdrawal from primary account Avoidance of late fee Avoidance of % increase of loan percentage rate o Presented PNC with document from DMV No XXXX on his record from PNC Bank XXXX XXXX received notice from PNC Bank that automatic payment service was cancelled on XX/XX/XXXX by secondary account holder. \n\nOn XX/XX/XXXX XXXX XXXX asserted that she made the XX/XX/XXXX although such was not disclosed by bank employee ( s ) during meeting on XXXX XXXX Told by XXXX Customer Service that XXXX XXXX was a co-borrower who had the equal right to me, despite the fact that she had no job or credit history and disregarded the Security Agreement. \n\nNo Job + No Credit = Co-borrower??? \n\nXX/XX/XXXX PNC Bank XXXX XXXX Received phone call from PNC Bank ; I Told that State of Arizona does not require that both signatures on the check as being the registered owner, despite the fact that the loan agreement clearly documents it without exception.","date_sent_to_company":"2024-05-07T19:42:38.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"85035","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"8953060","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"PNC Bank N.A.","date_received":"2024-05-07T18:51:46.000Z","state":"AZ","company_public_response":null,"sub_issue":"Problem related to refinancing"},"highlight":{"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"8953060"]},{"_index":"complaint-public-v1","_id":"8697794","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"on XX/XX/2023 loan number XXXX with ally auto financing was modified. \nthe old loan was paid out and the new loan was created with modified terms. \n\ni need a letter from ally auto financing indicating that old loan was paid out by seller ally auto finance, and buyer is also ally auto finance. \n\nthis proof of letter from ally auto finance is required for a legal matter. \n\nthank you, XXXX XXXX","date_sent_to_company":"2024-04-04T14:26:25.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"78245","tags":"Servicemember","has_narrative":true,"complaint_id":"8697794","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ALLY FINANCIAL INC.","date_received":"2024-04-04T14:13:18.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem related to refinancing"},"highlight":{"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"8697794"]},{"_index":"complaint-public-v1","_id":"8494857","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I will not be finished paying out my car loan on time in XXXX because of their high interest rates and late fees double but I asked them can they work out something to help pay it off by XXXX refinance lower rate discount the car so I can finish in XXXX but they are trying to charge more extra charges and is not willing to work out something I asked for a supervisor to call me have not heard back I called and talked to an customer Service representative that was very un knowledgeable about loan information","date_sent_to_company":"2024-03-08T05:19:26.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"387XX","tags":null,"has_narrative":true,"complaint_id":"8494857","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SANTANDER HOLDINGS USA, INC.","date_received":"2024-03-08T04:37:50.000Z","state":"MS","company_public_response":null,"sub_issue":"Problem related to refinancing"},"highlight":{"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"8494857"]},{"_index":"complaint-public-v1","_id":"8266196","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"i purchased a XXXX XXXX  XXXX and i had some extensions on this car it was suppose to be paid off XXXX and it was pushed back until XXXX now they are telling me that all these other fees has been added and they are saying that i have to pay until XXXX, i would of had of paid over XXXX $ on a car that was XXXX $ as we all no that santander has put people like me in these loans where most people has lost their vehicles and i guess by me willing to pay my car off has left me with XXXX XXXX, why should it cost me a extra XXXX $ i am being robbed as we all know that they have had a very bed reputation with their misconception with customers i am begging for help i went on line for the online class action law suit in XXXX and i dont understand why i was not a victim of santander subprime scheme please help me with this situation soon! thank you so much!","date_sent_to_company":"2024-02-02T01:50:46.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"77346","tags":null,"has_narrative":true,"complaint_id":"8266196","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SANTANDER HOLDINGS USA, INC.","date_received":"2024-02-02T01:26:01.000Z","state":"TX","company_public_response":null,"sub_issue":"Problem related to refinancing"},"highlight":{"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"8266196"]},{"_index":"complaint-public-v1","_id":"8249969","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I had an auto loan through Wells Fargo who is issuing settlements to customers they had problems with loans with. Im strictly seeing if I qualify my truck was paid off a couple years ago.","date_sent_to_company":"2024-01-31T00:00:33.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"43701","tags":"Servicemember","has_narrative":true,"complaint_id":"8249969","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2024-01-30T23:55:05.000Z","state":"OH","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem related to refinancing"},"highlight":{"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"8249969"]},{"_index":"complaint-public-v1","_id":"8225484","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"On XXXX of XXXX, Capital One contacted me regarding an interest to a loan modification which I clearly explained that I had no desire to do so. Capital One then deliberately modified my auto loan without my consent increasing the amount and the duration of the original loan. Capital One claimed that they received my signature to authorize a loan modification via email, which I never received nor signed. After weeks of requesting a copy of what Capital One claimed to be my signature, Capital One sent me a document that was not legible. After continued further requests, Capital One sent me a document that was blank without any signatures what-so-ever. Due to being ignored a lawyer sent a letter to Capital One requesting the appropriate document ; whereby Capital One sent a legible, yet unprofessional, document which clearly is a blatant forgery regarding what they claim to be my signature. The plausible forger ( s ) would be a representative of Capital One ( which they deny ), XXXX XXXX, and/or an accomplice of XXXX XXXX . \n\nI am the co-borrow of this account which began on XXXX of XXXX. I did not receive an original contract, which includes the account number with Capital One. Capital One claimed I needed to contact the auto dealership for the contract, whereby the dealership claimed I needed to contact Capital One for the contract. This continued for months until both Capital One and the dealership finally sent me a copy of the original contract in XXXX of XXXX. I have never had possession, keys, title, etc. of the vehicle.","date_sent_to_company":"2024-01-26T00:42:19.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"90241","tags":null,"has_narrative":true,"complaint_id":"8225484","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2024-01-25T22:28:55.000Z","state":"CA","company_public_response":null,"sub_issue":"Problem related to refinancing"},"highlight":{"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"8225484"]},{"_index":"complaint-public-v1","_id":"8119126","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I have a cosigner who had a good credit score back when we initially got my truck in 2020 my three year was up and unfortunately hit my hunters credit score dropped so the guy told us theres nothing we can do unless you put money by the whole car outright Unfortunately I just lost my sister unexpectedly and they just came and repo my car","date_sent_to_company":"2024-01-08T19:16:49.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"08755","tags":null,"has_narrative":true,"complaint_id":"8119126","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN HONDA FINANCE CORP","date_received":"2024-01-07T08:54:54.000Z","state":"NJ","company_public_response":null,"sub_issue":"Problem related to refinancing"},"highlight":{"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"8119126"]},{"_index":"complaint-public-v1","_id":"7910236","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I got a loan from Wells Fargo. \nMy loan was to be paid off in XX/XX/XXXX. I paid the loan off on XX/XX/2023. As a result of this early payoff Wells Fargo reported me 5 weeks later on XX/XX/2023 for delinquent payments to the credit services. I feel this was a vindictive move on the part of Wells Fargo","date_sent_to_company":"2023-11-27T19:02:49.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"30340","tags":"Older American","has_narrative":true,"complaint_id":"7910236","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-11-27T18:42:43.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem related to refinancing"},"highlight":{"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"7910236"]},{"_index":"complaint-public-v1","_id":"7851740","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"**Notice of Default and Opportunity to Cure** To Whom It May Concern, I am writing to formally notify you of a default under our an agreement dated XX/XX/, with NAVY FEDERAL CREDIT UNION concerning my application for a line of credit. \nDespite my eligibility and compliance with the terms set forth, my request for a line of credit has been denied. This action not only violates our agreement but also contravenes federal law, specifically infringing upon my rights as a consumer. It is important to note that company procedures do not supersede federal law. \nAccording to 15 USC 1602 ( F ), it is clear that access to credit is a right afforded to me. Furthermore, 15 USC 1693 ( a ) ( 3 ) explicitly states that discrimination against individuals exercising their rights under this statute is prohibited. NAVY FEDERAL CREDIT UNION company 's denial of my credit application is, therefore, a direct violation of these laws. \nTo resolve this matter, I am offering NAVY FEDERAL CREDIT UNION the opportunity to cure this default by granting me a line of credit. The amount of credit should reflect the maximum allowable based on the principal balance of my principal account, XXXX XXXX Signed, XXXX XXXX XXXX PRIVATE AMERICAN, GRANTOR-SOLE BENEFICIARY, ISSUER NATURAL PERSON of principal account XXXX XXXX , ALL RIGHTS RESERVED, WITHOUT RECOURSE FURTHER AFFIANT SAYETH NOT.","date_sent_to_company":"2023-11-14T19:56:25.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"85042","tags":null,"has_narrative":true,"complaint_id":"7851740","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"NAVY FEDERAL CREDIT UNION","date_received":"2023-11-14T19:47:43.000Z","state":"AZ","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":"Problem related to refinancing"},"highlight":{"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"7851740"]},{"_index":"complaint-public-v1","_id":"7820158","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I was in an at fault accident on XXXX XXXX XXXX XXXX XXXX is my insurance company which has wrongfully totaled my car. I understand the process of total loss. I told the Adjuster I wanted to owner retain my vehicle. I called my finance company whichbis Ally Financial and they agreed. XXXX XXXX refuse to send the proper documents to Ally Financial and Ally refuses to accept the XXXX car evaluation XXXX XXXX sent them. Ally said they need XXXX XXXX XXXX and XXXX XXXX keep stating they only use XXXX. XXXX XXXX stopped accepting my phone calls. I had to go to a local office to get a XXXX on the phonevand she stated she would send the XXXX XXXXhat Ally requested but never did. Meanwhile I pd out of pocket to get mylar repaired in the amount of XXXX to have transportation to work. Ally is forcing me to continue making payments and I saw on my account that another payment is not due until XXXX XXXX I did not make those payments. They are trying to take my car. I have never been late with an insurance payment or car payment.","date_sent_to_company":"2023-11-08T20:41:13.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"30096","tags":null,"has_narrative":true,"complaint_id":"7820158","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ALLY FINANCIAL INC.","date_received":"2023-11-08T20:26:52.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem related to refinancing"},"highlight":{"complaint_what_happened":["Meanwhile I pd out of pocket to get mylar repaired in the amount of XXXX to have <em>transportation</em> to work. Ally is forcing me to continue making payments and I saw on my account that another payment is not due until XXXX XXXX I did not make those payments. They are trying to take my car. I have never been late with an insurance payment or car payment."],"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"7820158"]},{"_index":"complaint-public-v1","_id":"7727453","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"My car was stolen on XX/XX/XXXX. It was recovered on XX/XX/XXXX. My car was totaled. Insurance deemed it a total loss. I used capital one to refinance this car in XX/XX/XXXX, at that time I had to submit title paperwork etc. My insurance has been waiting to send the total payout, but come to find out capital one never perfected the loan last year during my refinance. This has caused extra amounts building against my loan. The title is still not perfected. \n\nThe title was perfected on XX/XX/XXXX and my insurance company still can not get a hold of this company.","date_sent_to_company":"2023-10-20T00:56:23.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"89031","tags":null,"has_narrative":true,"complaint_id":"7727453","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2023-10-20T00:50:46.000Z","state":"NV","company_public_response":null,"sub_issue":"Problem related to refinancing"},"highlight":{"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"7727453"]},{"_index":"complaint-public-v1","_id":"7525777","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I thought I filed a claim for the Wells Fargo class action settlement about the GAP program but have never heard anything back yet. \nEarly payoff GAP Refund, I have the claim number and the amount that was suppose to be issued to me, but I have not heard from anyone.","date_sent_to_company":"2023-09-10T15:27:15.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"37716","tags":"Servicemember","has_narrative":true,"complaint_id":"7525777","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-09-10T15:11:22.000Z","state":"TN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem related to refinancing"},"highlight":{"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"7525777"]},{"_index":"complaint-public-v1","_id":"7313216","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"Having issues with wellsfargo. \n\nOur auto loan was refinanced through XXXX federal, we mailed the payment check to wellsfargo which was for a greater amount than the loan. XXXX XXXX paid {$57000.00} and the loan was under that. Wellsfargo split up the check and is still requesting money from XXXX after the account was closed and loan was paid off. They reopened the account and are saying we owe money and are sending us to collections. We spoke to them 6 times over the phone with no resolution.","date_sent_to_company":"2023-07-27T21:58:34.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"96786","tags":"Servicemember","has_narrative":true,"complaint_id":"7313216","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-07-27T21:41:34.000Z","state":"HI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem related to refinancing"},"highlight":{"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"7313216"]},{"_index":"complaint-public-v1","_id":"7210486","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I have a car loan with Santander and my car was stolen on XX/XX/XXXX. Since it was not retrieved, my insurance company declared it a total loss and issued a check for its value. Since I have only had the loan for three months and would like to avoid going through the entire financing process once more, I requested a substitution of collateral from Santander. Each time I call Santander 's customer service to discuss this, I am given a different answer regarding the feasibility of my request. At first, I was told that a substitution of collateral does not exist. After calling several more times, I was informed that it does indeed exist but it is never done for total loss cases. I would like a my request to be handled by someone who is well versed on this issue as I have been without a vehicle for close to three months.","date_sent_to_company":"2023-07-05T16:38:36.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"33319","tags":null,"has_narrative":true,"complaint_id":"7210486","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SANTANDER HOLDINGS USA, INC.","date_received":"2023-07-05T16:09:51.000Z","state":"FL","company_public_response":null,"sub_issue":"Problem related to refinancing"},"highlight":{"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"7210486"]},{"_index":"complaint-public-v1","_id":"6792775","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"I purchased a XXXX  XXXX in XXXX of last year and Wells Fargo said I was approved at first so I took the car home and I thought everything was fine so I paid a XXXX payment and the dealership called and told me that the bank turned the loan down but I had already made the payment.I returned the car and I called 7 or 8 times talking to a XXXX, XXXX and a few others all telling me that they would take care of it and get back to me and no one did.Every call took XXXX minutes just to try to get someone on the phone and with no luck I am trying this to hopefully get there attention.Please help me get my money back and that's all I want.","date_sent_to_company":"2023-04-04T19:14:49.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"30135","tags":"Servicemember","has_narrative":true,"complaint_id":"6792775","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-04-04T18:59:13.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem related to refinancing"},"highlight":{"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"6792775"]},{"_index":"complaint-public-v1","_id":"6689822","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"Salutations ; My name is XXXX XXXX, I purchased a car through XXXX XXXX of XXXX. It was a XXXX  XXXX XXXX. \n\nWhen purchasing the vehicle, I needed to get a loan, and the dealership had a list we went through and picked one. That company happened to be : WestLake Financial Services www.westlakefinancial.com Initially my payments were {$710.00} a month, and I made every payment on time. When I checked my breakdown of the financials, I noticed they were keeping money for themselves and not reflecting it towards my payments for the car. \n\nAt this point, I decided I needed to go with someone else, so I went to my bank which at the time was : XXXX XXXX XXXX, they re-branded to : XXXX XXXX XXXX. \n\nMy personal banker, XXXX XXXX assisted me in refinancing my car loan through them, which afforded me better rates and obviously better customer service. \n\nDuring the transition from WestLake Financial to my bank, I suffered a great deal of stress from WestLake. \n\nThey initiated business with me through practices of deceptive and arbitrary flexibility regarding payment structure and customer service. \nThey continued their relationship with me through abusive practices of misdirection and empty promises. \nThey maintained a measure of unfair means of leaving by posting non-working phone numbers on their website, e-mails and links. \n\nIt took me entirely too long to leave them. \n\nI had my bank provide me with a loan payoff amount that WestLake financial requested, WestLake then told me they did not accept payment through wire transfers or direct banking and I had to mail them a cashiers cheque or money order. \n\nMy banker helped me in the process of converting my loan to a money order and mailed it out through first class priority mail requiring a signature upon receipt. I believe it was XXXX who verified it was delivered and signed for, WestLake then told us they didn't receive the cheque and I was being billed interest and additional charges through this process too- which changed the amount I needed to mail them, so my banker had to cut a second cheque for an even bigger amount. \n\nI made over twenty phone calls and over twenty e-mails to WestLake, including my banker in the dialogue for record keeping and they ran me in circles for weeks. \n\nProviding me with numbers that were disconnected, e-mails that were returned saying those accounts were not active. \nI gave my banker POA to assist me in this matter and they refused to talk to her on the phone or through e-mail, so I had to miss work on several occasions so I could sit in my bankers office to be on speaker phone. \n\nAnd finally when we finally got the loan switched over after paying extra money and causing me severe pain and suffering, they still refuse to send the title of the car to my bank. \n\nSomeone needs to take action and shut these fraudsters down! These are unacceptable business practices and I know I am not the only one suffering from these XXXX XXXX XXXX. If I wasn't already poor, I would hire an attorney and try to sue to get some money back. Hopefully you guys will have better luck. \n\nFor any additional information or for verification you can also e-mail my banker at XXXX I hope you guys can do something about this, and maybe possibly help me get my cars title from them?","date_sent_to_company":"2023-03-14T00:07:17.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"50266","tags":null,"has_narrative":true,"complaint_id":"6689822","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Westlake Services, LLC","date_received":"2023-03-13T23:33:19.000Z","state":"IA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem related to refinancing"},"highlight":{"complaint_what_happened":["They maintained a measure of unfair means of leaving by posting <em>non</em>-working phone numbers on their website, e-mails and links. \n\nIt took me entirely too long to leave them. \n\nI had my bank provide me with a loan payoff amount that WestLake financial requested, WestLake then told me they did not accept payment through wire transfers or direct banking and I had to mail them a cashiers cheque or money order."],"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"6689822"]},{"_index":"complaint-public-v1","_id":"6556708","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"On XX/XX/2021, I went there for a consumer credit transaction, and due to my knowledge as of the timing of this complaint, Ive realized that this whole transaction was a fraudulent act that was taken against me during this transaction and after this transaction, the dealership which I went to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX  NY XXXX. Violated all Acts 1 Act : Title 15 U.S.C. 1605 Due to my knowledge the finance charge covers everything, including premium.. which I was wrongfully made to purchase myself knowing the finance charges covers premium.. also there was cash involved which they made me put a down payment of {$10000.00} plus a sum of {$900.00} for my own premium insurance Act 2 : title 15 U.S.C. 1611 I was given false information throughout this whole transaction Act 3 : 15 U.S.C. 1662 They promoted a down payment which is illegal and unlawful Due to dishonesty in this transaction, I do not know if this company really had an insurance license, because I know its required to sell consumer contracts. So therefore I was also violated for my premium rights, had to pay out of pocket, which were already covered for. Also theyre withholding my receipts; personal property.. after Ive tried to retrieve it from them countless times. Also Act 4 : title 15 usc 1635 they did disclose that I had the right to rescind the contract","date_sent_to_company":"2023-02-10T17:29:54.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"10029","tags":null,"has_narrative":true,"complaint_id":"6556708","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ALLY FINANCIAL INC.","date_received":"2023-02-10T17:15:25.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem related to refinancing"},"highlight":{"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"6556708"]},{"_index":"complaint-public-v1","_id":"6552207","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"To whom it may concern, I bought a. XXXX XXXX XXXX from XXXX XXXX XXXX XXXX, XXXX in XXXX, California XXXX XXXX XXXX XXXX California. XXXX, on XX/XX/XXXX of XXXX. The contract was written and stated that if we kept the car for four months and made payments of {$900.00} that we would be able to refinance the car and be put in another car after six months is up. Which that would build up our credit so we used our XXXX XXXX XXXX  for a trade-in for the XXXX XXXX XXXX. We spoke to a sales rep named XXXX that worked there that helped us with his sales, they told us to surrender our XXXX XXXX XXXX  and they would take care of it and give it back to the company that we would not have Any payments and we would not be stuck with two payments on both cars after six months XXXX XXXX  from XXXX XXXX kept sending letters stating that they could not find the car. I called several times month a month asking them. Where is my car? they lied to us and told us that they have the car picking up and talk to XXXX XXXX pick the car up which they never had any paperwork to show us that they surrender the car to the company for us for six months someone has been driving the car they told me they didnt have the car. They lied to us we went down there XX/XX/XXXX of XXXX asking and demanding where was our car sales rep name XXXX XXXX told us that he did not know where our car was. I told him that I was gon na call the police and I told them that the person that they hard to sales rep name XXXX what is the one who wrote out the contract that we would have to pay the car for six months and then we could come back down and refinance a car and get into another car with cheaper payments, this company kept our car for six months did not turn it in. We got stuck with our car payment of {$4000.00} from our XXXX XXXX XXXX  plus the XXXX payments that we were paying on the XXXX XXXX XXXX  from their lot we was misled, we were lied to, and we were beaten out of our money. The sales rep name XXXX XXXX told us that he would write out the loan like we never got it. I am a single mom who lives off of XXXX  that I struggled every month to pay this card note for {$900.00}. Which I asked him if we could have our money back the sales rep XXXX XXXX said that they would give us our money back but now theyre saying that they cant give us our money back we lost four months of payments. this company put us in a bind. They messed up my credit because they kept installed our XXXX XXXX XXXX  and hit it from the XXXX XXXX  company where we purchased this car from. I would like to file a complaint I have my evidence in contract on hand, how the contract was rolled out, I have text messages of what we asked him and what he told us that we was not gon na be responsible for this and we end up being responsible for that car when we show the sales rep XXXX XXXX the text messages that with XXXX told us he said well, thats why you aint here today because he mess up everything but I dont think thats fair to us. They are responsible for his actions and what he did to our car but I miss leading us with two car payments that we could not afford. I would like for my payments back since hes wants to wipe the loan out like we never got the car. I dont think thats fair to them I threaten to call the police and follow complaint with the police department and he begged me not to do it but I need to file a complaint and Im asking for some kind of justice in our behalf and what we went through with this company. They are doing false paperwork lying to get you a car and when they write the contract out, its not what they have put on a contract there right now fake contracts and then when you come down to challenge them with the contract that they giving you they dont have anything on statement of what they told you. Thanks XXXX XXXX","date_sent_to_company":"2023-02-09T21:52:46.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"92883","tags":null,"has_narrative":true,"complaint_id":"6552207","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Global Lending Services LLC","date_received":"2023-02-09T21:14:33.000Z","state":"CA","company_public_response":null,"sub_issue":"Problem related to refinancing"},"highlight":{"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"6552207"]},{"_index":"complaint-public-v1","_id":"6467990","_score":8.42338,"_source":{"product":"Vehicle loan or lease","complaint_what_happened":"We refinanced an auto loan we had with wells Fargo and we never received any money back on our gap insurance.","date_sent_to_company":"2023-01-21T23:41:23.000Z","issue":"Problems at the end of the loan or lease","sub_product":"Loan","zip_code":"75002","tags":null,"has_narrative":true,"complaint_id":"6467990","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-01-21T23:26:54.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem related to refinancing"},"highlight":{"sub_issue":["Problem <em>related</em> to refinancing"]},"sort":[8.42338,"6467990"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":40651,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":0,"key_as_string":"false","doc_count":25969},{"key":1,"key_as_string":"true","doc_count":14682}]}},"product":{"doc_count":14682,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Student 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