{"took":459,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":474161,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"1866258","_score":4.641176,"_source":{"product":"Credit reporting","complaint_what_happened":"THESE INQUIRIES SHOULD BE DELETD FROM CREDIT REPORT. \n\nXXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX & XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX XXXX of request XXXX/XXXX/XXXX Show more Account name XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX B Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX Date of request XXXX/XXXX/XXXX Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX","date_sent_to_company":"2016-04-06T16:06:22.000Z","issue":"Credit reporting company's investigation","sub_product":null,"zip_code":"752XX","tags":null,"has_narrative":true,"complaint_id":"1866258","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2016-04-06T16:06:22.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Investigation took too long"},"highlight":{"complaint_what_happened":["XXXX Date of request XXXX/XXXX/XXXX Show <em>more</em> Account name XXXX XXXX Date of request XXXX/XXXX/XXXX Show <em>more</em> Account name XXXX Date of request XXXX/XXXX/XXXX Show <em>more</em> Account name XXXX Date of request XXXX/XXXX/XXXX Show <em>more</em> Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show <em>more</em> Account name XXXX XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show <em>more</em> Account name XXXX XXXX Date of request XXXX/XXXX/XXXX Show <em>more</em> Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX Show <em>more</em>"]},"sort":[4.641176,"1866258"]},{"_index":"complaint-public-v1","_id":"2276363","_score":4.625146,"_source":{"product":"Credit reporting","complaint_what_happened":"These inquiries I did not authorize. \nAccount name XXXX Date of request XX/XX/2016 Show more Account name XXXX Date of request XX/XX/2016 Show more Account name XXXX Date of request XX/XX/2016 Show more Account name XXXX Date of request XX/XX/2016 Show more Account name XXXX Date of request XX/XX/2016 Show more Account name XXXX Date of request XX/XX/2016 Show more Account name XXXX Date of request XX/XX/2016 Show more Account name XXXX Date of request XX/XX/2016 Show more Account name XXXX Date of request XX/XX/2016 Show more Account name XXXX Date of request XX/XX/2016 Show more Account name XXXX Date of request XX/XX/2016 Show more Account name XXXX Date of request XX/XX/2016 Show more Account name XXXX Date of request XX/XX/2016 Show more Account name XXXX Date of request XX/XX/2016 Show more Account name XXXX Date of request XX/XX/2016 Show more Account name XXXX Date of request XX/XX/2016 Show more Account name XXXX Date of request XX/XX/2016 Show more Account name XXXX Date of request XX/XX/2016 Show more Account name XXXX Date of request XX/XX/2016 Show more Account name XXXX Date of request XX/XX/2016","date_sent_to_company":"2017-01-05T17:15:53.000Z","issue":"Incorrect information on credit report","sub_product":null,"zip_code":"75219","tags":null,"has_narrative":true,"complaint_id":"2276363","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2017-01-05T17:15:52.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information is not mine"},"highlight":{"complaint_what_happened":["Account name XXXX Date of request XX/XX/2016 Show <em>more</em> Account name XXXX Date of request XX/XX/2016 Show <em>more</em> Account name XXXX Date of request XX/XX/2016 Show <em>more</em> Account name XXXX Date of request XX/XX/2016 Show <em>more</em> Account name XXXX Date of request XX/XX/2016 Show <em>more</em> Account name XXXX Date of request XX/XX/2016 Show <em>more</em> Account name XXXX Date of request XX/XX/2016 Show <em>more</em> Account name XXXX Date of request XX/XX/2016 Show <em>more</em> Account name XXXX Date of request XX/XX/2016 Show <em>more</em> Account"]},"sort":[4.625146,"2276363"]},{"_index":"complaint-public-v1","_id":"2681602","_score":4.593897,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"These inquiries below should be removed from credit report. did not authorize. \n\nAccount name XXXX XXXX XXXX Date of requestXX/XX/XXXX + Options Show more Account name XXXX XXXX XXXX XXXX Date of requestXX/XX/XXXX + Options Show more Account name XXXX XXXX XXXX XXXX  Date of requestXX/XX/XXXX + Options Show more Account name XXXX XXXX Date of request XXXX XXXX Options Show more Account name XXXX XXXX Date of request XX/XX/2017 + Options Show more Account name XXXX XXXX XXXX Date of request XXXX + Options Show more Account name XXXX XXXX XXXX Date of request XXXX + Options Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX + Options Show more Account name XXXX XXXX Date of request XXXX XXXX Options Show more Account name XXXX Date of requesXXXX XXXX + Options Show more Account name XXXX Date of request XXXX XXXX Options Show more Account name XXXX Date of request XXXX + Options Show more Account name XXXX XXXX XXXX Date of request XX/XX/2017 + Options Show more Account name XXXX XXXX XXXX Date of request XXXX + Options Show more Account name XXXX XXXX  Date of request XXXX + Options Show more Account name XXXX XXXX XXXX Date of request XXXX + Options Show more Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX + Options Show more Account name XXXX XXXX XXXX Date of request XXXX + Options Show more Account name XXXX XXXX  Date of request XXXX/XXXX/XXXX + Options Show more Account name XXXX XXXX XXXX Date of request XX/XX/2017 + Options Show more Account name XXXX Date of request XXXX + Options Show more Account name XXXX XXXX XXXX XXXX XXXX Date of request XXXX + Options Show more Account name XXXX XXXX XXXX XXXX Date of request XXXX + Options Show more Account name XXXX XXXX XXXX Date of request XX/XX/2017 + Options Show more Account name XXXX XXXX XXXX Date of request XXXX + Options Show more Account name XXXX XXXX XXXX Date of request XXXX + Options Show more Account name XXXX Date of request XXXX + Options Show more Account name XXXX XXXX XXXX Date of request XX/XX/2017 + Options Show more Account name XXXX XXXX XXXX Date of request XX/XX/2017 + Options Show more Account name XXXX Date of request XX/XX/2017 + Options Show more Account name XXXX Date of request XXXX","date_sent_to_company":"2017-09-22T09:30:48.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"75219","tags":"Servicemember","has_narrative":true,"complaint_id":"2681602","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2017-09-22T09:24:43.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["<em>more</em> Account name XXXX XXXX XXXX Date of request XXXX/XXXX/XXXX + Options Show <em>more</em> Account name XXXX XXXX Date of request XXXX XXXX Options Show <em>more</em> Account name XXXX Date of requesXXXX XXXX + Options Show <em>more</em> Account name XXXX Date of request XXXX XXXX Options Show <em>more</em> Account name XXXX Date of request XXXX + Options Show <em>more</em> Account name XXXX XXXX XXXX Date of request XX/XX/2017 + Options Show <em>more</em> Account name XXXX XXXX XXXX Date of request XXXX + Options Show <em>more</em> Account name XXXX XXXX"]},"sort":[4.593897,"2681602"]},{"_index":"complaint-public-v1","_id":"3078649","_score":4.454789,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I'm an XXXX XXXX solider who serve his country and HSBC doesn't provide XXXX percent customer service they told me that would help me out with fraud transaction, as stated on their ad, we aren't XXXX percent reliable for these fraud transaction and these are the charges XX/XX/XXXX XXXX DISP SALE XXXX More info Select to Expand XXXX XXXX XX/XX/2018 XXXX DISP SALE XXXX More info Select to Expand XXXX XX/XX/XXXX XXXX DISP SALE XXXX More info Select to Expand XXXX XX/XX/XXXX XXXX DISP SALE XXXX More info Select to Expand XXXX XX/XX/XXXX XXXX DISP SALE XXXX More info Select to Expand XXXX XX/XX/XXXX XXXX DISP SALE XXXX More info Select to Expand XXXX XX/XX/XXXX XXXX DISP SALE XXXX More info Select to Expand XXXX XX/XX/XXXX XXXX DISP SALE XXXX More info Select to Expand XXXX XX/XX/XXXX XXXX DISP SALE XXXX More info Select to Expand XXXX XX/XX/XXXX XXXX DISP SALE XXXX More info Select to Expand XXXX XX/XX/XXXX XXXX DISP SALE XXXX More info Select to Expand XXXX XX/XX/XXXX XXXX DISP SALE XXXX More info Select to Expand XXXX XX/XX/XXXX XXXX DISP SALE XXXX More info Select to Expand XXXX XX/XX/XXXX XXXX DISP SALE XXXX More info Select to Expand XXXX I was told that it was supposed to be credit back but it never gotten transffer from the previous card ... i called the customer service rep we spend over an hour on the phone so i got fed up with it. so now im deciding to write this letter so the world can see it.","date_sent_to_company":"2018-11-20T06:16:05.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"89122","tags":null,"has_narrative":true,"complaint_id":"3078649","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HSBC NORTH AMERICA HOLDINGS INC.","date_received":"2018-11-20T00:33:53.000Z","state":"NV","company_public_response":null,"sub_issue":"Was not notified of investigation status or results"},"highlight":{"complaint_what_happened":["info Select to Expand XXXX XX/XX/XXXX XXXX DISP SALE XXXX <em>More</em> info Select to Expand XXXX XX/XX/XXXX XXXX DISP SALE XXXX <em>More</em> info Select to Expand XXXX XX/XX/XXXX XXXX DISP SALE XXXX <em>More</em> info Select to Expand XXXX XX/XX/XXXX XXXX DISP SALE XXXX <em>More</em> info Select to Expand XXXX XX/XX/XXXX XXXX DISP SALE XXXX <em>More</em> info Select to Expand XXXX XX/XX/XXXX XXXX DISP SALE XXXX <em>More</em> info Select to Expand XXXX XX/XX/XXXX XXXX DISP SALE XXXX <em>More</em> info Select to Expand XXXX XX/XX/XXXX XXXX DISP SALE XXXX <em>More</em>"]},"sort":[4.454789,"3078649"]},{"_index":"complaint-public-v1","_id":"6463678","_score":4.452018,"_source":{"product":"Checking or savings account","complaint_what_happened":"My account kept growing more and More into the negative. I called the customer service line multiple times to verify if XXXX was off because I didnt want it on to begin with. I was assured everytime that it was off yet more transactions were still going through further making the account more negative and assessed more overdraft fees until my account was forced closed and sent to collections.","date_sent_to_company":"2023-01-20T15:30:04.000Z","issue":"Problem caused by your funds being low","sub_product":"Checking account","zip_code":"94509","tags":null,"has_narrative":true,"complaint_id":"6463678","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2023-01-20T15:16:50.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Overdrafts and overdraft fees"},"highlight":{"complaint_what_happened":["My account kept growing <em>more</em> and <em>More</em> into the negative. I called the customer service line multiple times to verify if XXXX was off because I didnt want it on to begin with. I was assured everytime that it was off yet <em>more</em> transactions were still going through further making the account <em>more</em> negative and assessed <em>more</em> overdraft fees until my account was forced closed and sent to collections."]},"sort":[4.452018,"6463678"]},{"_index":"complaint-public-v1","_id":"8794577","_score":4.4472146,"_source":{"product":"Credit card","complaint_what_happened":"There are Hard inquiries on my credit report and According to FCRA section 605B it is illegal to report information on my credit report without my permission. I need these inquiries removed immediately to maintain having an accurate credit report. \n\nI would like to remove the following Hard inquiries in my report : XXXX XXXX XXXX Inquired on XX/XX/XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX I would also like to remove the soft inquiries in my report from the following companies : XXXX - Inquired on XX/XX/XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX XXXX XXXX Inquired on XX/XX/XXXX XXXX XXXX XXXX - Inquired on - XX/XX/XXXX and XXXX more XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX and XXXX more XXXX XXXX XXXX  XXXX Inquired on XX/XX/XXXX and XXXX  more XXXX XXXX - Inquired on XX/XX/XXXX and XXXX more XXXX XXXX - Inquired on XX/XX/XXXX and XXXX more XXXX XXXX  XXXX - Inquired on XX/XX/XXXX and 1 more XXXX XXXX XXXXANK - Inquired on XX/XX/XXXX and XXXX more XXXX XXXX on XX/XX/XXXX and XXXX more XXXX XXXX on XX/XX/XXXX and XXXX more XXXX XXXX on XX/XX/XXXX and XXXX more XXXX XXXX Inquired on XX/XX/XXXX and XXXX more XXXX XXXX - Inquired on XX/XX/XXXX and XXXX more XXXX XXXX - Inquired on XX/XX/XXXX and XXXX more XXXX XXXX Inquired on XX/XX/XXXX XXXX - Inquired on XX/XX/XXXX XXXXXXXX XXXX XXXXXXXX Inquired on XX/XX/XXXX","date_sent_to_company":"2024-04-18T02:36:51.000Z","issue":"Getting a credit card","sub_product":"General-purpose credit card or charge card","zip_code":"06604","tags":null,"has_narrative":true,"complaint_id":"8794577","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2024-04-18T02:11:51.000Z","state":"CT","company_public_response":null,"sub_issue":"Application denied"},"highlight":{"complaint_what_happened":["XXXX Inquired on XX/XX/XXXX and XXXX  <em>more</em> XXXX XXXX - Inquired on XX/XX/XXXX and XXXX <em>more</em> XXXX XXXX - Inquired on XX/XX/XXXX and XXXX <em>more</em> XXXX XXXX  XXXX - Inquired on XX/XX/XXXX and 1 <em>more</em> XXXX XXXX XXXXANK - Inquired on XX/XX/XXXX and XXXX <em>more</em> XXXX XXXX on XX/XX/XXXX and XXXX <em>more</em> XXXX XXXX on XX/XX/XXXX and XXXX <em>more</em> XXXX XXXX on XX/XX/XXXX and XXXX <em>more</em> XXXX XXXX Inquired on XX/XX/XXXX and XXXX <em>more</em> XXXX XXXX - Inquired on XX/XX/XXXX and XXXX <em>more</em> XXXX XXXX - Inquired on XX/XX/XXXX and XXXX"]},"sort":[4.4472146,"8794577"]},{"_index":"complaint-public-v1","_id":"14197170","_score":4.4358797,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Experian is refusing they will not assist in removal of the 10 Unauthorized Inquries witch is an causing harm to me as I did not authorize being pulled Account name XXXX XXXX  Date of request XX/XX/year> Show more Account name XXXX XXXXXXXX XXXX Date of request XX/XX/year> Show more Account name XXXX XXXX XXXX Date of request XX/XX/year> Show more Account name XXXX XXXX XXXX XXXX Date of request XX/XX/year> Show more Account name XXXX XXXX XXXX Date of request XX/XX/year> Show more Account name XXXX XXXX XXXX XXXX Date of request XX/XX/year> Show more Account name XXXX XXXX XXXX Date of request XX/XX/year> Show more Account name XXXXXXXX XXXX  Date of request XX/XX/year> Show more Account name XXXXXXXX XXXX  Date of request XX/XX/year> Show more Account name XXXXXXXX XXXX  Date of request XX/XX/year> These are all Unauthorized Inquries Still Being Reported","date_sent_to_company":"2025-06-20T16:04:58.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"333XX","tags":null,"has_narrative":true,"complaint_id":"14197170","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-06-20T15:56:39.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["Experian is refusing they will not assist in removal of the 10 Unauthorized Inquries witch is an causing harm to me as I did not authorize being pulled Account name XXXX XXXX  Date of request XX/XX/year> Show <em>more</em> Account name XXXX XXXXXXXX XXXX Date of request XX/XX/year> Show <em>more</em> Account name XXXX XXXX XXXX Date of request XX/XX/year> Show <em>more</em> Account name XXXX XXXX XXXX XXXX Date of request XX/XX/year> Show <em>more</em> Account name XXXX XXXX XXXX Date of request XX/XX/year> Show <em>more</em> Account name XXXX"]},"sort":[4.4358797,"14197170"]},{"_index":"complaint-public-v1","_id":"4081539","_score":4.428961,"_source":{"product":"Debt collection","complaint_what_happened":"I do not even know who these people are or who they are working for. They have been calling via robocalls for a year or more every day and some times more than once. What little I know is that they say they are debt collectors trying to collect a mortgage debt. We haven't had a mortgage for more than ten years and it has been paid off for more than ten years. I asked them to stop calling but all they want is more information about us. I believe they are some kind of scam artists. \n\nThey say to contact them at SLS.NET on the internet or call a telephone number. What they are after as far as I can tell is more information from me. \n\nTheir phone number is XXXX XXXX XXXX XXXX XXXX They haven't sent us anything or told us anything about what they imagine we owe or who we owe it to. They just have been harassing us VIA robocall every day and sometimes more than once for more than a year.","date_sent_to_company":"2021-02-03T16:29:25.000Z","issue":"Communication tactics","sub_product":"I do not know","zip_code":"78233","tags":null,"has_narrative":true,"complaint_id":"4081539","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Specialized Loan Servicing Holdings LLC","date_received":"2021-01-20T07:16:44.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Frequent or repeated calls"},"highlight":{"complaint_what_happened":["They have been calling via robocalls for a year or <em>more</em> every day and some times <em>more</em> than once. What little I know is that they say they are debt collectors trying to collect a mortgage debt. We haven't had a mortgage for <em>more</em> than ten years and it has been paid off for <em>more</em> than ten years. I asked them to stop calling but all they want is <em>more</em> information about us. I believe they are some kind of scam artists. \n\nThey say to contact them at SLS.NET on the internet or call a telephone number."]},"sort":[4.428961,"4081539"]},{"_index":"complaint-public-v1","_id":"16093514","_score":4.4228363,"_source":{"product":"Credit card","complaint_what_happened":"Incorrect card balance .. after I coll them they added XXXX dollars more to total balance .. Make me pay more then I owe them .. Added more balance for no reason.. They keep added more balance and not count My payment","date_sent_to_company":"2025-09-21T17:59:08.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"63109","tags":null,"has_narrative":true,"complaint_id":"16093514","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2025-09-21T17:05:40.000Z","state":"MO","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Incorrect card balance .. after I coll them they added XXXX dollars <em>more</em> to total balance .. Make me pay <em>more</em> then I owe them .. Added <em>more</em> balance for no reason.. They keep added <em>more</em> balance and not count My payment"]},"sort":[4.4228363,"16093514"]},{"_index":"complaint-public-v1","_id":"3133784","_score":4.4190283,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I'm currently working as an active military hours in the XXXX XXXX and this company is giving me a hard time by telling me false information i responded to their letters and i even contact back and left them a voice mail stating that i'm going to basic training for the XXXX XXXX. i wouldn't have any way to make any contact while i'm at XXXX texas on XX/XX/XXXX to XX/XX/XXXX that when i graduate from boot camp. i only gotten this responses from them .. '' A review of your accounts confirms on XX/XX/2018 you closed your credit card ending in XXXX as a lost card with a total fraud claim of {$1700.00}. This claim was reviewed on XX/XX/2018 and denied. A letter was sent the same day reflecting this information. '' which is also false because these transaction added up a different amount XX/XX/2018 XXXX # XXXX XXXX CA More info Select to Expand XXXX XX/XX/2018 XXXX XXXX XXXX XXXX CA More info Select to Expand XXXX XXXX XX/XX/2018 XXXX XXXX XXXX CA More info Select to Expand XXXX XX/XX/2018 XXXX XXXX XXXX XXXX CA More info Select to Expand XXXX XX/XX/2018 XXXX XXXX XXXX CA More info Select to Expand XXXX XX/XX/2018 SALE REVERSAL More info Select to Expand XXXX XX/XX/2018 TEXAS XXXX  XXXX XXXX XXXX CA More info Select to Expand XXXX XX/XX/2018 XXXX XXXX XXXX XXXX CA More info Select to Expand XXXX XX/XX/2018 SURF XXXX XXXX - XXXX XXXX  CA More info Select to Expand XXXX XX/XX/2018 XXXX XXXX XXXX XXXX CA More info Select to Expand XXXX XX/XX/2018 XXXX XXXX  # XXXX XXXX  CA More info Select to Expand XXXX XX/XX/2018 XXXX XXXX 'XXXX XXXX XXXX XXXX CA More info Select to Expand XXXX XX/XX/2018 XXXX XXXX # XXXX XXXX CA More info Select to Expand XXXX XX/XX/2018 XXXX XXXX 'XXXX  XXXX XXXX XXXX CA More info Select to Expand XXXX XX/XX/2018 XXXX XXXX  # XXXX XXXX  CA More info Select to Expand XXXX XX/XX/2018 XXXX XXXX XXXX XXXX CA More info Select to Expand XXXX XX/XX/2018 XXXX XXXX XXXX XXXX XXXX CA More info Select to Expand XXXX XX/XX/2018 XXXX XXXX XXXX CA More info Select to Expand XXXX XX/XX/2018 XXXX & XXXX XXXX CA More info Select to Expand XXXX XX/XX/2018 XXXX   XXXX XXXX XXXX CA More info Select to Expand XXXX XX/XX/2018 XXXX   XXXX XXXX XXXX CA More info Select to Expand XXXX XX/XX/2018 XXXX XXXX XXXX CA More info Select to Expand XXXX XX/XX/2018 XXXX & XXXX XXXX CA More info Select to Expand XXXX XX/XX/2018 XXXX XXXX XXXX XXXX XXXX CA More info Select to Expand XXXX and this are the claim that i have responded back to you guys in your letter and you guys need to read my letter and stop acting like you guys didn't receive it. please stop sending me false information.. i will be in XXXX  for my XXXX XXXX so the best way to reach me is by my cell phone and if i don't respond it's because i'm in the military.","date_sent_to_company":"2019-01-25T23:17:13.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"89122","tags":"Servicemember","has_narrative":true,"complaint_id":"3133784","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"HSBC NORTH AMERICA HOLDINGS INC.","date_received":"2019-01-25T23:03:21.000Z","state":"NV","company_public_response":null,"sub_issue":"Information is missing that should be on the report"},"highlight":{"complaint_what_happened":["to Expand XXXX XX/XX/2018 TEXAS XXXX  XXXX XXXX XXXX CA <em>More</em> info Select to Expand XXXX XX/XX/2018 XXXX XXXX XXXX XXXX CA <em>More</em> info Select to Expand XXXX XX/XX/2018 SURF XXXX XXXX - XXXX XXXX  CA <em>More</em> info Select to Expand XXXX XX/XX/2018 XXXX XXXX XXXX XXXX CA <em>More</em> info Select to Expand XXXX XX/XX/2018 XXXX XXXX  # XXXX XXXX  CA <em>More</em> info Select to Expand XXXX XX/XX/2018 XXXX XXXX 'XXXX XXXX XXXX XXXX CA <em>More</em> info Select to Expand XXXX XX/XX/2018 XXXX XXXX # XXXX XXXX CA <em>More</em> info Select to Expand"]},"sort":[4.4190283,"3133784"]},{"_index":"complaint-public-v1","_id":"16856526","_score":4.404458,"_source":{"product":"Debt collection","complaint_what_happened":"They charged me more interest and I still paid but they continued to threat me for sending me more more to pay","date_sent_to_company":"2025-10-27T03:14:35.000Z","issue":"Took or threatened to take negative or legal action","sub_product":"Credit card debt","zip_code":"40218","tags":null,"has_narrative":true,"complaint_id":"16856526","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Spring Oaks Capital, LLC","date_received":"2025-10-27T03:06:54.000Z","state":"KY","company_public_response":null,"sub_issue":"Threatened or suggested your credit would be damaged"},"highlight":{"complaint_what_happened":["They charged me <em>more</em> interest and I still paid but they continued to threat me for sending me <em>more</em> <em>more</em> to pay"]},"sort":[4.404458,"16856526"]},{"_index":"complaint-public-v1","_id":"9029378","_score":4.3910227,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"equifax has taken more than 30 days to investigate my dispute it has been more than 2 months and they are stiill investigating my dispute and have not responded to my dispute or removed the infomation that i disputed i demand that the disputed world finance accounts be removed as it has been more than 30 days it ha been more than 60 days and they still have not completed my disputes for the world finance accounts i demand that they are removed since it has been more than 30 days.","date_sent_to_company":"2024-05-16T19:35:16.000Z","issue":"Problem with a company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"575XX","tags":null,"has_narrative":true,"complaint_id":"9029378","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-05-16T19:20:56.000Z","state":"SD","company_public_response":null,"sub_issue":"Investigation took more than 30 days"},"highlight":{"complaint_what_happened":["equifax has taken <em>more</em> than 30 days to investigate my dispute it has been <em>more</em> than 2 months and they are stiill investigating my dispute and have not responded to my dispute or removed the infomation that i disputed i demand that the disputed world finance accounts be removed as it has been <em>more</em> than 30 days it ha been <em>more</em> than 60 days and they still have not completed my disputes for the world finance accounts i demand that they are removed since it has been <em>more</em> than 30 days."],"sub_issue":["Investigation took <em>more</em> than 30 days"]},"sort":[4.3910227,"9029378"]},{"_index":"complaint-public-v1","_id":"4117504","_score":4.3595634,"_source":{"product":"Mortgage","complaint_what_happened":"I have been trying to work with my lender but all they do is give me the run around. I have provided everything that they need and they still continue to ask for more documents that is not required. \n\nTheir intake team or underwriters have had my loan under review for over 4 months asking for more and more documents. Each time letting documents expire and then asking for more.","date_sent_to_company":"2021-02-04T22:01:36.000Z","issue":"Struggling to pay mortgage","sub_product":"Conventional home mortgage","zip_code":"95407","tags":null,"has_narrative":true,"complaint_id":"4117504","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SELECT PORTFOLIO SERVICING, INC.","date_received":"2021-02-04T21:55:58.000Z","state":"CA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"complaint_what_happened":["I have provided everything that they need and they still continue to ask for <em>more</em> documents that is not required. \n\nTheir intake team or underwriters have had my loan under review for over 4 months asking for <em>more</em> and <em>more</em> documents. Each time letting documents expire and then asking for <em>more</em>."]},"sort":[4.3595634,"4117504"]},{"_index":"complaint-public-v1","_id":"3448441","_score":4.3595634,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"First off.. \n\nthis site itself keeps telling me to apply for more and more and more.. it is harassing telling me to apply for more credit knowing my information. yet I apply and get refused.. you know the information. Stop telling me to apply knowing you are hurting my credit.. I disagree.. Credit control is my right if it holds me back.","date_sent_to_company":"2019-11-23T21:04:51.000Z","issue":"Problem with a credit reporting company's investigation into an existing problem","sub_product":"Credit reporting","zip_code":"63116","tags":null,"has_narrative":true,"complaint_id":"3448441","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2019-11-23T20:58:09.000Z","state":"MO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem with personal statement of dispute"},"highlight":{"complaint_what_happened":["this site itself keeps telling me to apply for <em>more</em> and <em>more</em> and <em>more</em>.. it is harassing telling me to apply for <em>more</em> credit knowing my information. yet I apply and get refused.. you know the information. Stop telling me to apply knowing you are hurting my credit.. I disagree.. Credit control is my right if it holds me back."]},"sort":[4.3595634,"3448441"]},{"_index":"complaint-public-v1","_id":"3579719","_score":4.3553286,"_source":{"product":"Credit card or prepaid card","complaint_what_happened":"We contacted Capital One and disputed a claim with the merchant XXXX XXXX. Capital One informed me Mastercard handles the disputes. We provided all of the correct documentation. As Mastercard investigated they contacted me and asked for more documentation. We provided more documentation. However, the merchant was not asked to provide more information, therefore, the case was closed. If Mastercard asked the merchant for more information, they would have found out he could not provide more information to support his position. Therefore, Mastercard did not completely investigation our disputed charge. Case Number with Capital One/Mastercard : XXXX","date_sent_to_company":"2020-03-25T17:44:47.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"General-purpose credit card or charge card","zip_code":"43017","tags":null,"has_narrative":true,"complaint_id":"3579719","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"CAPITAL ONE FINANCIAL CORPORATION","date_received":"2020-03-25T17:40:40.000Z","state":"OH","company_public_response":null,"sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["As Mastercard investigated they contacted me and asked for <em>more</em> documentation. We provided <em>more</em> documentation. However, the merchant was not asked to provide <em>more</em> information, therefore, the case was closed. If Mastercard asked the merchant for <em>more</em> information, they would have found out he could not provide <em>more</em> information to support his position. Therefore, Mastercard did not completely investigation our disputed charge. Case Number with Capital One/Mastercard : XXXX"]},"sort":[4.3553286,"3579719"]},{"_index":"complaint-public-v1","_id":"12649747","_score":4.3398695,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"Under Law XXXX XXXX XXXX XXXX I believe that Im a victim of fraud. These inquiries had been hitting my credit report in the last few months after been made aware of these inquiries I have reached out to the credit bureau to get these inquiries removed and havent been very successful. XXXX XXXX XXXX Inquired on XX/XX/XXXX On record until XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX On record until XXXX XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX On record until XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX XXXX XXXX until XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX On record until XXXX XXXX XXXX XXXX XXXX  Inquired on XX/XX/XXXX On record until XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX On XXXX XXXX XXXX XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX On record until XXXX XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX On XXXX XXXX XXXX XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX On record until XXXX XXXX XXXXXXXX XXXX Inquired on XX/XX/XXXX On record until XX/XX/XXXXXXXX XXXX XXXX Inquired on XX/XX/XXXX On record until XX/XX/XXXX XXXXXXXX XXXX Inquired on XX/XX/XXXX On XXXX until XX/XX/XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX On record until XX/XX/XXXX XXXXXXXX XXXX XXXX Inquired on XX/XX/XXXX On record until XX/XX/XXXX XXXX XXXX Inquired on XX/XX/XXXX On record until XX/XX/XXXX XXXX XXXX XXXX on XX/XX/XXXX On record until XX/XX/XXXX XXXXXXXX XXXX Inquired on XX/XX/XXXX On record until XX/XX/XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX On record XXXX XX/XX/XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX On record until XX/XX/XXXX XXXXXXXX XXXX  XXXX Inquired on XX/XX/XXXX On record until XX/XX/XXXX XXXX XXXX Inquired on XX/XX/XXXX On record until XX/XX/XXXX XXXX XXXX XXXX  Inquired on XX/XX/XXXX On record until XX/XX/XXXX XXXX Inquired on XX/XX/XXXX On record until Sep XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX On record until XX/XX/XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX On record until XX/XX/XXXX XXXX XXXX XXXX Inquired on XX/XX/XXXX On record until XX/XX/XXXX XXXX XXXXXXXX XXXX XXXX on XX/XX/XXXX On record until XX/XX/XXXX XXXX XXXX NA Inquired on XX/XX/XXXX On record until XX/XX/XXXX XXXX XXXX Inquired on XX/XX/XXXX On record until XX/XX/XXXX XXXX XXXXXXXX XXXX XXXXnquired XXXX XX/XX/XXXX XXXX record until XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Inquired on XXXX XXXX XXXX XXXX Inquired on XXXX XXXX XXXX XXXX Inquired on XXXX XXXX XXXX XXXX Inquired on XXXX XXXX XXXX XXXX  Inquired on XXXX XXXX Inquired on XXXX  and XXXX  more AXXXX XXXX Inquired on XXXX and XXXX  more XXXX XXXX Inquired on XXXX  and XXXX  more XXXX XXXXL Inquired on XXXX and XXXX more XXXX XXXX Inquired on XXXX  and XXXX more XXXX XXXX Inquired on XXXX XXXX XXXX XXXX XXXX Inquired on 1XXXX  and XXXX  more XXXX XXXX Inquired on XXXX XXXX XXXX Inquired on XXXX and XXXX  more XXXX XXXX  Inquired on XXXX XXXX XXXX Inquired on XXXX XXXX XXXX Inquired on XXXX XXXX XXXX XXXX Inquired on XXXX XXXX XXXX XXXX Inquired on XXXX XXXX XXXX XXXX Inquired on XXXX and XXXX more XXXX XXXX XXXX  Inquired on XXXX XXXX XXXX Inquired on XXXX XXXX XXXX  Inquired on XXXX XXXX XXXX XXXX Inquired on XXXX and XXXX  more XXXX XXXX XXXX Inquired on XXXX and XXXX  more XXXX XXXX Inquired on XXXX XXXX XXXX  Inquired on XXXX XXXX XXXX Inquired on XXXX XXXX XXXX  Inquired on XXXX XXXX XXXX Inquired on XXXX XXXX XXXX  Inquired on XXXX XXXX XXXX Inquired on XXXX XXXX XXXX XXXX Inquired on XXXX  and XXXX  more XXXX XXXX Inquired on XXXX and XXXX  more XXXX XXXX Inquired on XXXX and XXXX  more XXXX XXXX Inquired on XXXX XXXX Inquired on XXXX XXXX Inquired on XXXX and XXXX  more XXXX Inquired on XXXX XXXX XXXX XXXX  Inquired on XXXX  and XXXX more XXXX Inquired on XXXX XXXX  Inquired on XXXX XXXX XXXX Inquired on XXXX XXXX XXXX XXXX  Inquired on XXXX XXXX XXXX XXXX Inquired on XXXX XXXX Inquired on XXXX XXXX XXXX  Inquired on XXXX XXXX XXXX  Inquired on XXXX XXXX XXXX Inquired on XXXX and XXXX more XXXXXXXX XXXX XXXX Inquired on XXXX XXXX XXXX XXXX  Inquired on XXXX XXXX  Inquired on XXXX  and XXXX more XXXX  Inquired on XXXX  and XXXX more XXXX Inquired on XXXX and XXXX  more XXXX XXXX XXXX Inquired on XXXX and XXXX more XXXX  Inquired on XXXX and XXXX more XXXX XXXX Inquired on XXXX XXXX XXXX Inquired on XXXX and XXXX  more XXXX XXXX Inquired on XXXX and XXXX more XXXX XXXX Inquired on XXXX and XXXX  more XXXX XXXX XXXX Inquired on XXXX and XXXX more XXXX XXXX XXXXnquired on XXXX  and XXXX  more XXXX XXXX XXXX Inquired on XXXX XXXX XXXX XXXX Inquired on XXXX XXXX XXXX XXXX Inquired on XXXX XXXX XXXX XXXX Inquired on XXXX and XXXX more XXXX XXXX XXXX  Inquired on XXXX XXXX XXXX XXXX  Inquired on XXXX XXXX XXXX XXXX  Inquired on XXXX XXXX XXXX  Inquired on XXXX XXXX XXXX Inquired on XXXX and XXXX more EXPERIAN Inquired on XXXX and XXXX  more EXPERIAN Inquired on XXXX and XXXX more EXPERIAN Inquired on XXXX  and XXXX more EXPERIAN Inquired on XXXX  EXPERIAN CREDITMATCH Inquired on XXXX  EXPERIAN CREDITMATCH Inquired on XXXX and XXXX more EXPERIAN CS IDENTITY Inquired on XXXX  and XXXX more EXPERIAN CS IDENTITY Inquired on XXXX XXXX XXXX XXXX  Inquired on XXXX XXXX XXXX Inquired on XXXX XXXX XXXX XXXX Inquired on XXXX  and XXXX more XXXX XXXX XXXX Inquired on XXXX XXXX XXXX XXXX XXXX Inquired on XXXX XXXX XXXX XXXX Inquired on XXXX XXXX XXXX XXXX  Inquired on XXXX and XXXX more XXXX XXXX Inquired on XXXX XXXX XXXX Inquired on XXXX  and XXXX more XXXX XXXX Inquired on XXXX XXXX  Inquired on XXXX XXXX XXXX Inquired on XXXX XXXX XXXX Inquired on XXXX XXXX XXXX Inquired on XXXX XXXX XXXX XXXX  Inquired on XXXX XXXX XXXX XXXX Inquired on XXXX XXXX Inquired on XXXX XXXX XXXX XXXX XXXX Inquired on XXXX XXXX XXXX  Inquired on XXXX XXXX Inquired on XXXX XXXX XXXX Inquired on XXXX XXXX XXXX Inquired on XXXX XXXX XXXX Inquired on XXXXXX/XX/XXXX","date_sent_to_company":"2025-03-23T20:33:30.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"77373","tags":null,"has_narrative":true,"complaint_id":"12649747","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2025-03-23T20:18:15.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit inquiries on your report that you don't recognize"},"highlight":{"complaint_what_happened":["Inquired on XXXX  and XXXX <em>more</em> XXXX  Inquired on XXXX  and XXXX <em>more</em> XXXX Inquired on XXXX and XXXX  <em>more</em> XXXX XXXX XXXX Inquired on XXXX and XXXX <em>more</em> XXXX  Inquired on XXXX and XXXX <em>more</em> XXXX XXXX Inquired on XXXX XXXX XXXX Inquired on XXXX and XXXX  <em>more</em> XXXX XXXX Inquired on XXXX and XXXX <em>more</em> XXXX XXXX Inquired on XXXX and XXXX  <em>more</em> XXXX XXXX XXXX Inquired on XXXX and XXXX <em>more</em> XXXX XXXX XXXXnquired on XXXX  and XXXX  <em>more</em> XXXX XXXX XXXX Inquired on XXXX XXXX XXXX XXXX Inquired on XXXX XXXX"]},"sort":[4.3398695,"12649747"]},{"_index":"complaint-public-v1","_id":"5050569","_score":4.33338,"_source":{"product":"Checking or savings account","complaint_what_happened":"The problems started - I started getting strange messages saying that a payment was allegedly late. \n\nThat did not make sense - because I was signed-up for auto-matic payments! \n\nThis started happening with more companies. \n\nI phoned Wells Fargo. \n\nThen there was a human to human conversation! \n\nI was informed of MORE problems! \n\nWill explain more details when I am in better health & I have more time!","date_sent_to_company":"2021-12-28T13:03:46.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"139XX","tags":null,"has_narrative":true,"complaint_id":"5050569","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"WELLS FARGO & COMPANY","date_received":"2021-12-28T12:49:29.000Z","state":"NY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["This started happening with <em>more</em> companies. \n\nI phoned Wells Fargo. \n\nThen there was a human to human conversation! \n\nI was informed of <em>MORE</em> problems! \n\nWill explain <em>more</em> details when I am in better health & I have <em>more</em> time!"]},"sort":[4.33338,"5050569"]},{"_index":"complaint-public-v1","_id":"2985436","_score":4.3271785,"_source":{"product":"Checking or savings account","complaint_what_happened":"Bank of America is taking my money by charging me with fees that are not explicable and they are adding them up and the more that they pull make fees the more money I lose and then they charge me more fees on top of that.","date_sent_to_company":"2018-08-08T05:21:16.000Z","issue":"Managing an account","sub_product":"Checking account","zip_code":"92262","tags":null,"has_narrative":true,"complaint_id":"2985436","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2018-08-08T01:09:55.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Fee problem"},"highlight":{"complaint_what_happened":["Bank of America is taking my money by charging me with fees that are not explicable and they are adding them up and the <em>more</em> that they pull make fees the <em>more</em> money I lose and then they charge me <em>more</em> fees on top of that."]},"sort":[4.3271785,"2985436"]},{"_index":"complaint-public-v1","_id":"3523303","_score":4.3233685,"_source":{"product":"Mortgage","complaint_what_happened":"I have to call Mr. Cooper Mortgage company often because my payment keeps increasing. I have a lot of questions for them, often. My problem is every time I call for a question, they are extremely adamant about selling me a refinance. They are greedy as can be, they are far more concerned with grabbing yet another five grand or worse from me by tricking me into yet another refinance than they are with answering my questions. I already refinanced several times and because of refinance costs I owe more than I did when I took out the mortgage over 20 years ago. They are stealing from me and draining me of all my money, then all they want is more. More more more more more money, constantly trying to hard sell me on the phone. THIS NEEDS TO STOP. STOP TRYING TO SELL ME MORE MONEY! STOP MARKETING TO ME, STOP THE PUSHY SALES TACTICS EVERY TIME I CALL FOR A MERE QUESTION!!! Today I was assaulted once again during a call to find out why my payment went up {$50.00} per month, the woman on the phone kept insisting I needed another refinance. This is evil, pure evil. She refused to take NO for an answer. I was forced to hang up on her because she refused to let me go! And their automated phone robot does the same thing, it offers only choices that lead to either paying them or buying something from them. It's infuriating and disgusting.","date_sent_to_company":"2020-02-07T00:17:52.000Z","issue":"Trouble during payment process","sub_product":"Conventional home mortgage","zip_code":"86326","tags":null,"has_narrative":true,"complaint_id":"3523303","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Mr. Cooper Group Inc.","date_received":"2020-02-06T23:59:16.000Z","state":"AZ","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["They are greedy as can be, they are far <em>more</em> concerned with grabbing yet another five grand or worse from me by tricking me into yet another refinance than they are with answering my questions. I already refinanced several times and because of refinance costs I owe <em>more</em> than I did when I took out the mortgage over 20 years ago. They are stealing from me and draining me of all my money, then all they want is <em>more</em>. <em>More</em> <em>more</em> <em>more</em> <em>more</em> <em>more</em> money, constantly trying to hard sell me on the phone."]},"sort":[4.3233685,"3523303"]},{"_index":"complaint-public-v1","_id":"9362198","_score":4.3158183,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"i am a victim of identity theft and have never had any contract with the following companies. I MUST DEMAND the original promissory note, and not a copy of a contract or statement coupon. In reference to caselaw XXXX XXXX XXXX, the absence of a valid promissory note would, XXXX undermine any cleaning to any assumed that. No promissory note means you have no valid claim. A copy of the consumer credit contract is not sufficient to validate the debt. Validation requires present meant of the account in general ledger statement, signed and dated by the party responsible for maintaining the account. XXXX XXXX XXXX XXXX XXXX, XXXX XXXX. XXXX, XXXX XXXX XXXX. ( XXXX ). The following accounts be removed pursuant to FCRA 605B and title 15 USC 1681 c-2. Any attempt to collect a debt is actually alleged indirect action. May be held liable pursuant to title 15 USC 1681n and 15 USC 1681o for willful or non-willful negligence the following inquiries were never consented on my behalf and i never gave permissible purpose. \n\nINQUIRIES ; Account name XXXX XXXX XXXX Date of request XX/XX/XXXX Show more Account name XXXX XXXX Date of request XX/XX/XXXX Show more Account name XXXX XXXX XXXX Date of request XX/XX/XXXX Show more Account name XXXX XXXX Date of request XX/XX/XXXX Show more Account name XXXX XXXX XXXX Date of request XX/XX/XXXX Show more Account name XXXX XXXX Date of request XX/XX/XXXX Show more Account name XXXX Date of request XX/XX/XXXX Show more Account name XXXX XXXX XXXX Date of request XX/XX/XXXX Show more Account name XXXX XXXX XXXX Date of request XX/XX/XXXX Show more Account name XXXX XXXX Date of request XX/XX/XXXX Show more Account name XXXX XXXX XXXX Date of request XX/XX/XXXX Show more Account name XXXX Date of request XX/XX/XXXX Show more Account name XXXX XXXX Date of request XX/XX/XXXX","date_sent_to_company":"2024-06-27T19:10:38.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"93552","tags":null,"has_narrative":true,"complaint_id":"9362198","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2024-06-27T18:56:02.000Z","state":"CA","company_public_response":null,"sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["<em>more</em> Account name XXXX XXXX XXXX Date of request XX/XX/XXXX Show <em>more</em> Account name XXXX XXXX Date of request XX/XX/XXXX Show <em>more</em> Account name XXXX XXXX XXXX Date of request XX/XX/XXXX Show <em>more</em> Account name XXXX Date of request XX/XX/XXXX Show <em>more</em> Account name XXXX XXXX Date of request XX/XX/XXXX"]},"sort":[4.3158183,"9362198"]},{"_index":"complaint-public-v1","_id":"2739458","_score":4.31469,"_source":{"product":"Payday loan, title loan, or personal loan","complaint_what_happened":"I received a payday loan in the amount of {$500.00} from Fastbucks XXXX, UT and paid back {$650.00} of it. They said No that I owe them more much more. I offered to settle at {$300.00} more but they declined it and I was served for court at the end of XX/XX/XXXX they are suing me. I have tried to work things with out with them but they are flat out denying me on settling for {$300.00} when I only borrowed {$500.00}. Please tell me they ca n't do this. These pay day loans are criminal. You have to get more and more to get out of the ones you already have.","date_sent_to_company":"2017-11-28T18:46:31.000Z","issue":"Struggling to pay your loan","sub_product":"Payday loan","zip_code":"84041","tags":"Servicemember","has_narrative":true,"complaint_id":"2739458","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"FastBucks","date_received":"2017-11-28T18:32:39.000Z","state":"UT","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["They said No that I owe them <em>more</em> much <em>more</em>. I offered to settle at {$300.00} <em>more</em> but they declined it and I was served for court at the end of XX/XX/XXXX they are suing me. I have tried to work things with out with them but they are flat out denying me on settling for {$300.00} when I only borrowed {$500.00}. Please tell me they ca n't do this. These pay day loans are criminal. You have to get <em>more</em> and <em>more</em> to get out of the ones you already have."]},"sort":[4.31469,"2739458"]},{"_index":"complaint-public-v1","_id":"9360822","_score":4.3141193,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"i am a victim of identity theft and have never had any contract with the following companies. I MUST DEMAND the original promissory note, and not a copy of a contract or statement coupon. In reference to caselaw XXXXXXXX XXXX XXXXXXXX, the absence of a valid promissory note would, indeed undermine any cleaning to any assumed that. No promissory note means you have no valid claim. A copy of the consumer credit contract is not sufficient to validate the debt. Validation requires present meant of the account in general ledger statement, signed and dated by the party responsible for maintaining the account. XXXX XXXX XXXX XXXX XXXXXXXX, XXXX XXXX. XXXX, XXXX XXXX XXXX. ( XXXX ). The following accounts be removed pursuant to FCRA 605B and title 15 USC 1681 c-2. Any attempt to collect a debt is actually alleged indirect action. May be held liable pursuant to title 15 USC 1681n and 15 USC 1681o for willful or non-willful negligence the following inquiries were never consented on my behalf and i never gave permissible purpose. \n\nINQUIRIES ; Account name XXXX XXXX XXXX Date of request XX/XX/XXXX Show more Account name XXXX XXXX Date of request XX/XX/XXXX Show more Account name XXXX XXXXXXXX XXXX Date of request XX/XX/XXXX Show more Account name XXXXXXXX XXXX Date of request XX/XX/XXXX Show more Account name XXXX XXXX XXXX  Date of request XX/XX/XXXX Show more Account name XXXXXXXX XXXX  Date of request XX/XX/XXXX Show more Account name XXXX Date of request XX/XX/XXXX Show more Account name XXXX XXXXXXXX XXXX Date of request XX/XX/XXXX Show more Account name XXXX XXXXXXXX XXXX Date of request XX/XX/XXXX Show more Account name XXXXXXXX XXXX Date of request XX/XX/XXXX Show more Account name XXXX XXXX XXXX  Date of request XX/XX/XXXX Show more Account name XXXX Date of request XX/XX/XXXX Show more Account name XXXXXXXX XXXX Date of request XX/XX/XXXX","date_sent_to_company":"2024-06-27T19:11:18.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"93552","tags":null,"has_narrative":true,"complaint_id":"9360822","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2024-06-27T19:11:15.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Information belongs to someone else"},"highlight":{"complaint_what_happened":["XX/XX/XXXX Show <em>more</em> Account name XXXX XXXXXXXX XXXX Date of request XX/XX/XXXX Show <em>more</em> Account name XXXXXXXX XXXX Date of request XX/XX/XXXX Show <em>more</em> Account name XXXX XXXX XXXX  Date of request XX/XX/XXXX Show <em>more</em> Account name XXXX Date of request XX/XX/XXXX Show <em>more</em> Account name XXXXXXXX XXXX Date of request XX/XX/XXXX"]},"sort":[4.3141193,"9360822"]},{"_index":"complaint-public-v1","_id":"4850373","_score":4.309162,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX loan id XXXX is reporting incorrect information to transunion. it is reporting 149 days late from XX/XX/2021 to XXXX XXXX and it is over 300 days late. please close account and remove from my credit report., ... ... XXXX. Loan ID : XXXX Is reporting inaccurate information on my TransUnion credit report.from XXXX of 2021 to now they are reporting my account as 149 days late. I have submitted several disputes through cfpb but XXXX  keeps verifying the account as accurate.This account is over 300 days late and should be closed. Please remove this inaccurate information from my TransUnion credit report.XXXX XXXX XXXX XXXX XXXX is reporting inaccurate information. Please block and delete this account from my credit report. XX/XX/2021 is more than 149 days late, XX/XX/2021 is more than 149 days late, XX/XX/2021 is more than 149 days late, XX/XX/2021 is more than 149 days late, XX/XX/2021 is more than 149 days late, XX/XX/XXXX is 249 days past due XX/XX/2021 is more than 149 days late, XX/XX/XXXX is 291 days past due XX/XX/2021 is more than 149 days late, XX/XX/XXXX is 321 days past due XX/XX/2021 is more than 149 days late, XX/XX/XXXX is 354 days XXXX XXXX XX/XX/2021 is more than 149 days late, as of XXXX this account is more than 300 days late. Please block and delete this inaccurate information","date_sent_to_company":"2021-10-28T04:28:38.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"303XX","tags":null,"has_narrative":true,"complaint_id":"4850373","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2021-10-28T00:28:35.000Z","state":"GA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["XX/XX/2021 is <em>more</em> than 149 days late, XX/XX/2021 is <em>more</em> than 149 days late, XX/XX/2021 is <em>more</em> than 149 days late, XX/XX/2021 is <em>more</em> than 149 days late, XX/XX/2021 is <em>more</em> than 149 days late, XX/XX/XXXX is 249 days past due XX/XX/2021 is <em>more</em> than 149 days late, XX/XX/XXXX is 291 days past due XX/XX/2021 is <em>more</em> than 149 days late, XX/XX/XXXX is 321 days past due XX/XX/2021 is <em>more</em> than 149 days late, XX/XX/XXXX is 354 days XXXX XXXX XX/XX/2021 is <em>more</em> than 149 days late, as of XXXX this account"]},"sort":[4.309162,"4850373"]},{"_index":"complaint-public-v1","_id":"4850306","_score":4.305778,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"XXXX BANCO POPULAR XXXX XXXX XXXXXXXX XXXX XXXX id XXXX is reporting incorrect information to XXXX. it is reporting 149 days late from XX/XX/2021 to XXXX XXXX and it is over 300 days late. please close account and remove from my credit report., ... ... XXXX. XXXX ID : XXXX Is reporting inaccurate information on my XXXX credit report.from XXXX of 2021 to now they are reporting my account as 149 days late. I have submitted several disputes through cfpb but XXXX keeps verifying the account as accurate.This account is over 300 days late and should be closed. Please remove this inaccurate information from my XXXX credit reportXXXX/ BANCO POPULAR XXXX XXXX XXXX reporting inaccurate information. Please block and delete this account from my credit report. XX/XX/2021 is more than 149 days late, XX/XX/2021 is more than 149 days late, XX/XX/2021 is more than 149 days late, XX/XX/2021 is more than 149 days late, XX/XX/2021 is more than 149 days late, XX/XX/XXXX is 249 days past due XX/XX/2021 is more than 149 days late, XX/XX/XXXX is 291 days past due XX/XX/2021 is more than 149 days late, XX/XX/XXXX is 321 days past due XX/XX/2021 is more than 149 days late, XX/XX/XXXX is 354 days XXXX XXXX XX/XX/2021 is more than 149 days late, as of XXXX this account is more than 300 days late. Please block and delete this inaccurate information","date_sent_to_company":"2021-10-28T04:28:30.000Z","issue":"Incorrect information on your report","sub_product":"Credit reporting","zip_code":"303XX","tags":null,"has_narrative":true,"complaint_id":"4850306","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANCO POPULAR DE PUERTO RICO","date_received":"2021-10-28T00:01:56.000Z","state":"GA","company_public_response":null,"sub_issue":"Account information incorrect"},"highlight":{"complaint_what_happened":["XX/XX/2021 is <em>more</em> than 149 days late, XX/XX/2021 is <em>more</em> than 149 days late, XX/XX/2021 is <em>more</em> than 149 days late, XX/XX/2021 is <em>more</em> than 149 days late, XX/XX/2021 is <em>more</em> than 149 days late, XX/XX/XXXX is 249 days past due XX/XX/2021 is <em>more</em> than 149 days late, XX/XX/XXXX is 291 days past due XX/XX/2021 is <em>more</em> than 149 days late, XX/XX/XXXX is 321 days past due XX/XX/2021 is <em>more</em> than 149 days late, XX/XX/XXXX is 354 days XXXX XXXX XX/XX/2021 is <em>more</em> than 149 days late, as of XXXX this account"]},"sort":[4.305778,"4850306"]},{"_index":"complaint-public-v1","_id":"8736315","_score":4.298245,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"It is a money borrowing app, when I paid back I end up paying too much for the fees and interests and stuff that's why I ended up not able to have no more money to pay jt back more and more.","date_sent_to_company":"2024-04-09T18:37:46.000Z","issue":"Charged fees or interest you didn't expect","sub_product":"Installment loan","zip_code":"95341","tags":null,"has_narrative":true,"complaint_id":"8736315","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"MoneyLion Inc.","date_received":"2024-04-09T18:32:32.000Z","state":"CA","company_public_response":"Company believes it acted appropriately as authorized by 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