{"took":678,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":41892,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"14883051","_score":9.70041,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XXXX is monitoring Experian account to notify key changes in reports and Experian is offering a product that can remove personal information from the internet, and a product that promises to prevent large scale breach. \n1. Consumer was denied a mortgage for excessive credit inquiries and the decision of the mortgage lender was explained to Experian. Experian instead marketed two more products without consent both products have accessed personal information, XXXX is offering to remove personal information from the internet, XXXX is still monitoring through Experian which gave consent to monitor account, while they are offering a product through XXXX to prevent large scale breach of information. \nXXXX. XXXX will monitor daily, 365 days a year, XXXX XXXX  monitor daily, Experian monitors daily, XXXX XXXX monitors daily, what products prevents this large scale access to information. This is the Breach","date_sent_to_company":"2025-07-25T14:07:03.000Z","issue":"Improper use of your report","sub_product":"Other personal consumer report","zip_code":"335XX","tags":"Servicemember","has_narrative":true,"complaint_id":"14883051","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2025-07-25T13:44:15.000Z","state":"FL","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Received unsolicited financial product or insurance offers after opting out"},"highlight":{"complaint_what_happened":["XXXX will <em>monitor</em> daily, 365 days a year, XXXX XXXX  <em>monitor</em> daily, Experian <em>monitors</em> daily, XXXX XXXX <em>monitors</em> daily, what products prevents this large scale access to information. This is the Breach"]},"sort":[9.70041,"14883051"]},{"_index":"complaint-public-v1","_id":"3215281","_score":9.563936,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I submitted complaint XXXX on XX/XX/XXXX. Again I have never heard of this company. I will call to request a copy but COMPLAINT : When you pay XXXX to have your identity monitored below is what they monitor. XXXX isn't mentioned. If XXXX is being used by companies to report your credit history why are they not monitored? I am seeing many complaints on the internet from consumers that have similar issues with XXXX. See below advertisement on XXXX XXXX Website With XXXX, You Can : Monitor Your Credit Credit Score and Report Features Include : What You Need to Know : The XXXX Credit Score and 3-Bureau credit scores are based on the XXXX  Credit Score model. Third parties use many different types of credit scores and will not use the XXXX Credit Score or 3-Bureau credit scores to assess your creditworthiness. \nWith XXXX  CompleteXXXX XXXX XXXX, You and a Second Adult Can : Monitor Your Credit Credit Score and Report Features Include : Bureau Credit File Monitoring1 Credit file monitoring and automated alerts of key changes to yourXXXX, XXXX, and XXXX credit files. \n3-Bureau Credit File Monitoring XXXX 3-Bureau Credit Scores and Report XXXX Credit Score XXXX Credit Score Monitoring Again, nowhere is XXXX mentioned. I want this checked into. If they can report me who reports them???????","date_sent_to_company":"2019-04-22T14:25:03.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"37087","tags":null,"has_narrative":true,"complaint_id":"3215281","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"ID Analytics, Inc.","date_received":"2019-04-17T20:07:01.000Z","state":"TN","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["With XXXX  CompleteXXXX XXXX XXXX, You and a Second Adult Can : <em>Monitor</em> Your Credit Credit Score and Report Features Include : Bureau Credit File <em>Monitoring</em>1 Credit file <em>monitoring</em> and automated alerts of key changes to yourXXXX, XXXX, and XXXX credit files. \n3-Bureau Credit File <em>Monitoring</em> XXXX 3-Bureau Credit Scores and Report XXXX Credit Score XXXX Credit Score <em>Monitoring</em> Again, nowhere is XXXX mentioned. I want this checked into. If they can report me who reports them???????"]},"sort":[9.563936,"3215281"]},{"_index":"complaint-public-v1","_id":"12213537","_score":9.548093,"_source":{"product":"Credit card","complaint_what_happened":"On XX/XX/year>, I purchased a computer monitor as a XXXX present for my grandson. On XXXX morning he connected the monitor to his computer and the monitor didnt work. On Friday, XX/XX/XXXX, I sent the monitor back to Best Buy via XXXX. On Monday, XX/XX/XXXX the XXXX package was received and signed for in the Best Buy XXXX, Wyoming facility. The XXXX tracking number of the package is : XXXX. I have to date not received a credit for the returned merchandise. The purchase price with tax is {$110.00}. Best Buy is expecting me to pay for the monitor that I returned to them.","date_sent_to_company":"2025-02-25T15:10:02.000Z","issue":"Problem with a purchase shown on your statement","sub_product":"Store credit card","zip_code":"824XX","tags":"Older American","has_narrative":true,"complaint_id":"12213537","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"CITIBANK, N.A.","date_received":"2025-02-25T14:44:30.000Z","state":"WY","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Credit card company isn't resolving a dispute about a purchase on your statement"},"highlight":{"complaint_what_happened":["Best Buy is expecting me to pay for the <em>monitor</em> that I returned to them."]},"sort":[9.548093,"12213537"]},{"_index":"complaint-public-v1","_id":"1394533","_score":9.543914,"_source":{"product":"Credit card","complaint_what_happened":"XXXX, the credit reporting and credit monitoring company, processed fraudulent reoccurring charges to my PayPal credit card for their credit monitoring services for XXXX identities that did not match my credit card information. Although XXXX agreed to refund the charges, as a credit monitoring company would you think they should more closely monitor the actions of their own customers - both myself and the other identities? This makes me wonder if the XXXX identities that were attempted and successfully charged on my credit card were targets of another party trying to capture data about the identities on the fraudulent credit monitoring subscriptions?","date_sent_to_company":"2015-05-27T20:42:15.000Z","issue":"Identity theft / Fraud / Embezzlement","sub_product":null,"zip_code":"60611","tags":null,"has_narrative":true,"complaint_id":"1394533","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2015-05-27T20:42:14.000Z","state":"IL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["XXXX, the credit reporting and credit <em>monitoring</em> company, processed fraudulent reoccurring charges to my PayPal credit card for their credit <em>monitoring</em> services for XXXX identities that did not match my credit card information. Although XXXX agreed to refund the charges, as a credit <em>monitoring</em> company would you think they should more closely <em>monitor</em> the actions of their own customers - both myself and the other identities?"]},"sort":[9.543914,"1394533"]},{"_index":"complaint-public-v1","_id":"3490003","_score":9.48975,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"This is about the Equifax data breach settlement and how it is being employed. \nMy data was stolen during the Equifax breach. Free credit monitoring is supposed to be provided. \nXXXX On the equifax breach settlement site I choose the extended free credit monitoring option. \nXXXX I received an email saying my free credit monitoring by XXXX, which was part of the settlement would end in 5 days. Leaving me with no free credit monitoring. \nXXXX The settlement call center tells me the case will take months to complete and I am on my own as far as buying credit monitoring, even though my claim was received. \nHow can Equifax get away with this? They will now make consumers like me pay them, or another agency, to monitor my credit, after they lost it in the first place? They have hurt millions of people for the rest of their lives by their carelessness. Where is the fairness in that?","date_sent_to_company":"2020-01-09T00:17:46.000Z","issue":"Confusing or missing disclosures","sub_product":"Credit repair services","zip_code":"60645","tags":null,"has_narrative":true,"complaint_id":"3490003","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2020-01-08T23:35:12.000Z","state":"IL","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Free credit <em>monitoring</em> is supposed to be provided. \nXXXX On the equifax breach settlement site I choose the extended free credit <em>monitoring</em> option. \nXXXX I received an email saying my free credit <em>monitoring</em> by XXXX, which was part of the settlement would end in 5 days. Leaving me with no free credit <em>monitoring</em>. \nXXXX The settlement call center tells me the case will take months to complete and I am on my own as far as buying credit <em>monitoring</em>, even though my claim was received."]},"sort":[9.48975,"3490003"]},{"_index":"complaint-public-v1","_id":"4491124","_score":9.488344,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I filed a prior complaint with the CFPB on this issue. I was unable to cancel a credit monitoring service offered by Chase Bank. Chase did respond to my previous complaint and i received an email saying the credit monitoring service was canceled. \nI have received 3 credit monitoring alerts after it was supposedly canceled. \nSo it still hasnt been canceled. \n\nI just want Chase to stop monitoring me!","date_sent_to_company":"2021-06-25T05:48:06.000Z","issue":"Improper use of your report","sub_product":"Credit reporting","zip_code":"30084","tags":null,"has_narrative":true,"complaint_id":"4491124","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2021-06-25T01:40:38.000Z","state":"GA","company_public_response":null,"sub_issue":"Reporting company used your report improperly"},"highlight":{"complaint_what_happened":["I was unable to cancel a credit <em>monitoring</em> service offered by Chase Bank. Chase did respond to my previous complaint and i received an email saying the credit <em>monitoring</em> service was canceled. \nI have received 3 credit <em>monitoring</em> alerts after it was supposedly canceled. \nSo it still hasnt been canceled. \n\nI just want Chase to stop <em>monitoring</em> me!"]},"sort":[9.488344,"4491124"]},{"_index":"complaint-public-v1","_id":"5454303","_score":9.392533,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"My name is XXXX XXXX. The email I used for my Mercari account is XXXX. \nI ordered a monitor off of Mercari, a selling website where people can make listings for items. I ordered a monitor that I confused with another model, and this person 's particular page didn't have the exact specifications of the monitor, so no details about resolutions, or if their internal features were working, it was just listed as working as a whole. It said on their selling page that it would come with its mounting stand. \n\nI received this package and it came without its mounting stand, and a defective XXXX module inside of it, not letting me use a proper feature of the monitor without messing up the imagery on the screen. I promptly contacted Mercari for a refund because this was not what I was expecting, and they asked for pictures of the monitor which I gave them. They then said there was nothing they could do and refused to give me my money back, and marked the purchase as complete and the return was denied. I need that money for my tuition. The monitor was {$410.00}, the warranty purchased alongside that was {$29.00}, both purchases were made on XX/XX/2022. The item ID for the monitor is XXXX. \n\nPlease help me. I need my money back for college. Mercari is refusing to give me any compensation for it and I have a monitor I can't use now. The seller wants to accept my return but Mercari doesn't want to accept it. Please please help me.","date_sent_to_company":"2022-04-16T00:33:49.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"93257","tags":null,"has_narrative":true,"complaint_id":"5454303","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Mercari, Inc.","date_received":"2022-04-15T23:32:44.000Z","state":"CA","company_public_response":"Company believes it acted appropriately as authorized by contract or law","sub_issue":null},"highlight":{"complaint_what_happened":["The <em>monitor</em> was {$410.00}, the warranty purchased alongside that was {$29.00}, both purchases were made on XX/XX/2022. The item ID for the <em>monitor</em> is XXXX. \n\nPlease help me. I need my money back for college. Mercari is refusing to give me any compensation for it and I have a <em>monitor</em> I can't use now. The seller wants to accept my return but Mercari doesn't want to accept it. Please please help me."]},"sort":[9.392533,"5454303"]},{"_index":"complaint-public-v1","_id":"3289569","_score":9.370829,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"Credit Reporting Agencies ( CRA ) should not be in the business of selling Credit Monitoring Services to consumers. By allowing CRA to sell credit monitoring services at the consumer level, it gives the CRA an incentive to not protect the consumer in hopes that the consumer, feeling less protected, will turn to the CRA and be willing to pay them for protection. It makes me feel as if I am being extorteed. I have a free credit monitoring account with Experian. But only the paid credit monitoring accounts allows consumers to place a Freeze on their account.","date_sent_to_company":"2019-06-28T19:28:44.000Z","issue":"Problem with fraud alerts or security freezes","sub_product":"Credit reporting","zip_code":"785XX","tags":"Servicemember","has_narrative":true,"complaint_id":"3289569","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2019-06-27T23:12:30.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["But only the paid credit <em>monitoring</em> accounts allows consumers to place a Freeze on their account."]},"sort":[9.370829,"3289569"]},{"_index":"complaint-public-v1","_id":"2074139","_score":9.31671,"_source":{"product":"Credit reporting","complaint_what_happened":"On XXXX XXXX, 2016, I was notified by email from Experian Credit Monitoring Service that XXXX has reported to the credit bureau ( s ) an alleged debt collection account in the amount of {$63.00}. My records show this alleged debt collection account reported by XXXX XXXX in the amount of {$63.00} to be incorrect. I have attempted to dispute the information by using the online dispute services I am paying for with Experian Monitoring Service, but Experian Monitoring Service has disabled my ability to do so. Attachments to this online complaint submission is a copy of the information in my Experian Credit Monitoring Service account, along with a copy of the notification from Experian Credit Monitoring Service stating I am not allowed to use the online dispute service, a feature in which I am paying for monthly with this credit reporting service.","date_sent_to_company":"2016-08-21T18:47:40.000Z","issue":"Incorrect information on credit report","sub_product":null,"zip_code":"77008","tags":null,"has_narrative":true,"complaint_id":"2074139","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2016-08-21T18:47:40.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account terms"},"highlight":{"complaint_what_happened":["I have attempted to dispute the information by using the online dispute services I am paying for with Experian <em>Monitoring</em> Service, but Experian <em>Monitoring</em> Service has disabled my ability to do so."]},"sort":[9.31671,"2074139"]},{"_index":"complaint-public-v1","_id":"3574776","_score":9.296846,"_source":{"product":"Student loan","complaint_what_happened":"The final post discharge monitoring form for year 3 of the monitoring period was emailed to XXXX on XX/XX/2020. Please provide confirmation that this no income information was received and processed on the form. Also, confirmation that I have now completed the 3 year post discharge monitoring period. \n\nProof the completed form is attached.","date_sent_to_company":"2020-03-20T19:20:38.000Z","issue":"Dealing with your lender or servicer","sub_product":"Federal student loan servicing","zip_code":"08859","tags":null,"has_narrative":true,"complaint_id":"3574776","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Nelnet, Inc.","date_received":"2020-03-20T19:14:22.000Z","state":"NJ","company_public_response":null,"sub_issue":"Problem with customer service"},"highlight":{"complaint_what_happened":["The final post discharge <em>monitoring</em> form for year 3 of the <em>monitoring</em> period was emailed to XXXX on XX/XX/2020. Please provide confirmation that this no income information was received and processed on the form. Also, confirmation that I have now completed the 3 year post discharge <em>monitoring</em> period. \n\nProof the completed form is attached."]},"sort":[9.296846,"3574776"]},{"_index":"complaint-public-v1","_id":"13559941","_score":9.29587,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"American Espress makes Pre-approved loans without making inquiries on credit bureau. \nAmerican Express touts Credit Monitoring thru Credit Service see their ad XXXX XXXX XXXXXXXX gives Valid reasons why one should have credit monitoring Amex claims they made a {$30000.00} loan to me or someone using my credentials IF Amex had made an Inquiry on the Credit Bureau a Credit Monitoring company would have notified me and the Fraudulent loan would not have been made Amex touts the use of Credit monitoring and likely gets a kick back for advertising but doesn't comply with doing what they preach and contributing to the Fraud and Scams taking place in the Financial Industry. They should be forced to protect their customers from Fraud by credit monitoring alerts- not contribute to the Fraudulent activity.","date_sent_to_company":"2025-05-16T18:42:23.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"30518","tags":"Older American, Servicemember","has_narrative":true,"complaint_id":"13559941","timely":"Yes","company_response":"Closed with non-monetary relief","submitted_via":"Web","company":"AMERICAN EXPRESS COMPANY","date_received":"2025-05-16T18:24:26.000Z","state":"GA","company_public_response":null,"sub_issue":"Problem with product or service terms changing"},"highlight":{"complaint_what_happened":["American Express touts Credit <em>Monitoring</em> thru Credit Service see their ad XXXX XXXX XXXXXXXX gives Valid reasons why one should have credit <em>monitoring</em> Amex claims they made a {$30000.00} loan to me or someone using my credentials IF Amex had made an Inquiry on the Credit Bureau a Credit <em>Monitoring</em> company would have notified me and the Fraudulent loan would not have been made Amex touts the use of Credit <em>monitoring</em> and likely gets a kick back for advertising but doesn't comply with doing what they"],"issue":["Credit <em>monitoring</em> or identity theft protection services"]},"sort":[9.29587,"13559941"]},{"_index":"complaint-public-v1","_id":"3416026","_score":9.273939,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"In 2017 I started using equifax credit monitoring service to monitor my credit and something happen because my information was stolen. I have several people in Texas open account under my name and are using my information to find employment. I never experience this until I use equifax monitoring service.","date_sent_to_company":"2019-10-24T07:09:49.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"30043","tags":null,"has_narrative":true,"complaint_id":"3416026","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2019-10-24T03:00:54.000Z","state":"GA","company_public_response":null,"sub_issue":"Problem canceling credit monitoring or identify theft protection service"},"highlight":{"complaint_what_happened":["In 2017 I started using equifax credit <em>monitoring</em> service to <em>monitor</em> my credit and something happen because my information was stolen. I have several people in Texas open account under my name and are using my information to find employment. I never experience this until I use equifax <em>monitoring</em> service."],"issue":["Credit <em>monitoring</em> or identity theft protection services"],"sub_issue":["Problem canceling credit <em>monitoring</em> or identify theft protection service"]},"sort":[9.273939,"3416026"]},{"_index":"complaint-public-v1","_id":"9303077","_score":9.236382,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"XX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX  XXXX, Iowa XXXX Subject : Dispute Regarding Falsely Advertised Credit Monitoring Program Dear XXXX I am writing to dispute the credit monitoring program that I received from Experian Identity Works as a result of a breach of security. Despite being promised this complementary service, I have not received any instance of credit monitoring from the company. \n\nOn XX/XX/XXXX, I was notified that my personal information had been compromised in a data breach. As a gesture of goodwill, the company offered me a credit monitoring program to help protect my identity and financial information. However, since enrolling in the program, I have not received any updates, alerts, or monitoring services as promised. \n\nI have made multiple attempts to contact Experian Identity Workd regarding this issue, but have not received a satisfactory response. I believe that the company has falsely advertised their credit monitoring program and has failed to provide the services that were promised to me. \n\nI am seeking assistance from the Consumer Financial Protection Bureau to help resolve this dispute and ensure that Experian fulfills their obligations to provide the credit monitoring services that were promised to me. I request that the CFPB investigate this matter and take appropriate action to hold Experian Identity Works accountable for their false advertising practices. \n\nThank you for your attention to this matter. I look forward to your prompt response and resolution of this dispute. \n\nSincerely, XXXX XXXX XXXX","date_sent_to_company":"2024-06-20T02:09:06.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"48221","tags":null,"has_narrative":true,"complaint_id":"9303077","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-06-20T01:46:16.000Z","state":"MI","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Didn't receive services that were advertised"},"highlight":{"complaint_what_happened":["XX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX  XXXX, Iowa XXXX Subject : Dispute Regarding Falsely Advertised Credit <em>Monitoring</em> Program Dear XXXX I am writing to dispute the credit <em>monitoring</em> program that I received from Experian Identity Works as a result of a breach of security. Despite being promised this complementary service, I have not received any instance of credit <em>monitoring</em> from the company."],"issue":["Credit <em>monitoring</em> or identity theft protection services"]},"sort":[9.236382,"9303077"]},{"_index":"complaint-public-v1","_id":"3073720","_score":9.232525,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I called Transunion on XX/XX/18 to dispute inaccuracies in my credit file. The Transunion rep kept asking me to buy their monthly monitoring service for {$19.00} a month. I declined but the rep continued to hard sell their credit monitoring services to me instead of helping me dispute inaccuracies in my credit file. The Transunion rep also stated that people that pay for their monthly monitoring service have less inaccuracies in their credit file because of their monitoring service. I declined and the rep hung up in my face instead of allowing me to dispute the inaccuracies in my credit report.","date_sent_to_company":"2018-11-14T11:14:53.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"64130","tags":null,"has_narrative":true,"complaint_id":"3073720","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2018-11-14T10:53:06.000Z","state":"MO","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Received unwanted marketing or advertising"},"highlight":{"complaint_what_happened":["The Transunion rep kept asking me to buy their monthly <em>monitoring</em> service for {$19.00} a month. I declined but the rep continued to hard sell their credit <em>monitoring</em> services to me instead of helping me dispute inaccuracies in my credit file. The Transunion rep also stated that people that pay for their monthly <em>monitoring</em> service have less inaccuracies in their credit file because of their <em>monitoring</em> service."],"issue":["Credit <em>monitoring</em> or identity theft protection services"]},"sort":[9.232525,"3073720"]},{"_index":"complaint-public-v1","_id":"2274671","_score":9.209339,"_source":{"product":"Credit reporting","complaint_what_happened":"I have been using a credit monitoring service for sometime now. When my husband and I were in the process of applying for a preapproval for a mortgage, our credit scores were a lot higher than the credit monitoring service showed. The XXXX credit monitoring service showed a score of XXXX but when the mortgage company pulled my credit my score was XXXX.","date_sent_to_company":"2017-01-04T11:50:51.000Z","issue":"Unable to get credit report/credit score","sub_product":null,"zip_code":"206XX","tags":null,"has_narrative":true,"complaint_id":"2274671","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2017-01-04T11:50:50.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Problem getting report or credit score"},"highlight":{"complaint_what_happened":["I have been using a credit <em>monitoring</em> service for sometime now. When my husband and I were in the process of applying for a preapproval for a mortgage, our credit scores were a lot higher than the credit <em>monitoring</em> service showed. The XXXX credit <em>monitoring</em> service showed a score of XXXX but when the mortgage company pulled my credit my score was XXXX."]},"sort":[9.209339,"2274671"]},{"_index":"complaint-public-v1","_id":"2073825","_score":9.17543,"_source":{"product":"Credit reporting","complaint_what_happened":"For every day in which I am unable to utilitze the online service to file a dispute with Experian Credit Monitoring Service, I will be submitting a complaint. On XXXX XXXX, 2016, I received an email from Experian Credit Monitoring Services indicating a change to my credit report. I logged into this service, in which I am paying a fee for each month, and attempted to dispute the information that has been reported to the credit bureau ( s ) as per Experian Credit Monitoring Service ; however, when I attempted to do so, I received a notification online indicating that I am not allowed to submit a dispute online, and that a reason can not be provided to me. Two documents have been attached to this complaint submission, one document showing the email notification I received from Experian Credit Monitoring Service, and the second attachment is the notification I receive when I attempt to dispute the information reflected in my account with Experian Monitoring Services.","date_sent_to_company":"2016-08-21T18:19:52.000Z","issue":"Credit monitoring or identity protection","sub_product":null,"zip_code":"77008","tags":null,"has_narrative":true,"complaint_id":"2073825","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2016-08-21T18:19:51.000Z","state":"TX","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Account terms and changes"},"highlight":{"complaint_what_happened":["For every day in which I am unable to utilitze the online service to file a dispute with Experian Credit <em>Monitoring</em> Service, I will be submitting a complaint. On XXXX XXXX, 2016, I received an email from Experian Credit <em>Monitoring</em> Services indicating a change to my credit report."],"issue":["Credit <em>monitoring</em> or identity protection"]},"sort":[9.17543,"2073825"]},{"_index":"complaint-public-v1","_id":"11326885","_score":9.160993,"_source":{"product":"Checking or savings account","complaint_what_happened":"I canceled my account with Brigit, but the company continues to monitor my bank account without my authorization. Despite no longer having an active account, Brigit has retained access to my bank account and financial transactions. I did not consent to this continued monitoring, and it violates my privacy rights. \n\nI have taken steps to address this issue by canceling my account and ensuring no outstanding obligations with the company. However, Brigit has failed to disconnect from my bank account or confirm the cessation of monitoring. \n\nI request that Brigit immediately stop accessing and monitoring my bank account, delete any data they have collected, and confirm in writing that this issue has been resolved.","date_sent_to_company":"2024-12-30T16:35:03.000Z","issue":"Problem with a lender or other company charging your account","sub_product":"Checking account","zip_code":"027XX","tags":null,"has_narrative":true,"complaint_id":"11326885","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Bridge IT, Inc.","date_received":"2024-12-30T16:26:08.000Z","state":"MA","company_public_response":null,"sub_issue":"Transaction was not authorized"},"highlight":{"complaint_what_happened":["However, Brigit has failed to disconnect from my bank account or confirm the cessation of <em>monitoring</em>. \n\nI request that Brigit immediately stop accessing and <em>monitoring</em> my bank account, delete any data they have collected, and confirm in writing that this issue has been resolved."]},"sort":[9.160993,"11326885"]},{"_index":"complaint-public-v1","_id":"4157466","_score":9.157512,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I cant view or monitor my Equifax credit report. I continue to call into the XXXX and placed on holds with XXXX customer service from Equifax. I was apart of the data breach and part of my settlement is to have the ability to view and monitor my credit report. Equifax keeps taking away my ability to view and monitor my report which is a breach of the settlement.","date_sent_to_company":"2021-02-22T20:35:41.000Z","issue":"Unable to get your credit report or credit score","sub_product":"Credit reporting","zip_code":"945XX","tags":null,"has_narrative":true,"complaint_id":"4157466","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2021-02-22T20:30:05.000Z","state":"CA","company_public_response":null,"sub_issue":"Other problem getting your report or credit score"},"highlight":{"complaint_what_happened":["I cant view or <em>monitor</em> my Equifax credit report. I continue to call into the XXXX and placed on holds with XXXX customer service from Equifax. I was apart of the data breach and part of my settlement is to have the ability to view and <em>monitor</em> my credit report. Equifax keeps taking away my ability to view and <em>monitor</em> my report which is a breach of the settlement."]},"sort":[9.157512,"4157466"]},{"_index":"complaint-public-v1","_id":"2167102","_score":9.15633,"_source":{"product":"Credit reporting","complaint_what_happened":"Hello, Equifax has block/removed my profile information within their monitoring system ...! I use Equifax monitoring system to monitor my credit. Every since I responded to case number # XXXX. Showing that Equifax stated they an inquiry was not reporting to my credit, but once you look on their monitoring system, you can clear see the information still reported my profile ... Now, today when access Equifax Monitor System it displays no information at ALL!!! \n\nI have complained about Equifax adding a number of different account to my credit and report and they have yet to resolve the issue and I have got denied credit because of their errors ... Please see the attachment, which clearly shows Equifax Monitor and with no data for me, but I 'm a paying customer that had data before they were caught not being honest. \n\nMy score was fine on XXXX XXXX and after that a number of BAD ACCOUNTS WERE added to my credit report by Equifax including a number of inquiries ... I have requested Equifax to place my account as it was on XXXX XXXX and they have yet to do so. \nI have attached both of those reports from the XXXX XXXX and XXXX XXXX, please see the difference.","date_sent_to_company":"2016-10-18T17:03:36.000Z","issue":"Unable to get credit report/credit score","sub_product":null,"zip_code":"30331","tags":null,"has_narrative":true,"complaint_id":"2167102","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2016-10-18T17:03:36.000Z","state":"GA","company_public_response":null,"sub_issue":"Problem getting report or credit score"},"highlight":{"complaint_what_happened":["Hello, Equifax has block/removed my profile information within their <em>monitoring</em> system ...! I use Equifax <em>monitoring</em> system to <em>monitor</em> my credit. Every since I responded to case number # XXXX. Showing that Equifax stated they an inquiry was not reporting to my credit, but once you look on their <em>monitoring</em> system, you can clear see the information still reported my profile ... Now, today when access Equifax <em>Monitor</em> System it displays no information at ALL!!!"]},"sort":[9.15633,"2167102"]},{"_index":"complaint-public-v1","_id":"10077600","_score":9.15633,"_source":{"product":"Payday loan, title loan, personal loan, or advance loan","complaint_what_happened":"On XX/XX/XXXX, I placed an order with Amazon, Order # XXXX in which I ordered XXXX - XXXX  XXXX XXXX XXXX XXXX XXXX XXXX  XXXX XXXXXXXX XXXX up to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX ( XXXX ). \n\nBoth were to be shipped and received by me on XX/XX/XXXX. I received XXXX of these monitors on this date but the second one was lost in transit. Amazon refuses to replace the lost monitor and ship the new monitor in a timely manner. Instead they told me to wait until XX/XX/XXXX to see if the lost monitor arrives. This is totally unacceptable. \n\nThis monitors were purchased on a load agreement through Amazon 's website with Synchrony, and I was charged a total of {$470.00} plus an additional {$52.00} in interest of which my first payment is due on the XXXX, yet I do not have both products I purchased. I DO NOT WANT A REFUND as I do not what to then have to repurchase the item again, through another loan request and it will ding my credit again and drop my score. \n\nAmazon, needs to replace the lost monitor immediately.","date_sent_to_company":"2024-09-10T06:00:16.000Z","issue":"Problem with additional add-on products or services","sub_product":"Installment loan","zip_code":"28806","tags":"Older American","has_narrative":true,"complaint_id":"10077600","timely":"Yes","company_response":"Closed with monetary relief","submitted_via":"Web","company":"SYNCHRONY FINANCIAL","date_received":"2024-09-10T05:45:11.000Z","state":"NC","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["I received XXXX of these <em>monitors</em> on this date but the second one was lost in transit. Amazon refuses to replace the lost <em>monitor</em> and ship the new <em>monitor</em> in a timely manner. Instead they told me to wait until XX/XX/XXXX to see if the lost <em>monitor</em> arrives. This is totally unacceptable."]},"sort":[9.15633,"10077600"]},{"_index":"complaint-public-v1","_id":"8882496","_score":9.150821,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I have had multiple breaches of my PII. As a result, I have credit monitoring already in place at Experian XXXX XXXXXXXX. Most recently, XXXX XXXX XXXX breached all my PII and sent me a letter with a code to sign-up for XXXX of credit monitoring at Experian XXXX XXXX. I contacted them about how to add this XXXX to my existing membership, and they said they will not do that but I am welcome to create a new account ( which would be 100 % duplicative ). \n\nIt is already a scam and injustice that XXXX XXXX XXXX got off with a mere XXXX of credit monitoring after releasing my name, phone, address, date-of-birth, and social security number. I will need LIFETIME credit monitoring to be protected. However, now the credit monitoring they offered me is being refused by Experian so they can keep the money from XXXX XXXX XXXX without providing me even the most basic of service.","date_sent_to_company":"2024-04-29T20:17:02.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"21122","tags":null,"has_narrative":true,"complaint_id":"8882496","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Experian Information Solutions Inc.","date_received":"2024-04-29T20:10:19.000Z","state":"MD","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Didn't receive services that were advertised"},"highlight":{"complaint_what_happened":["It is already a scam and injustice that XXXX XXXX XXXX got off with a mere XXXX of credit <em>monitoring</em> after releasing my name, phone, address, date-of-birth, and social security number. I will need LIFETIME credit <em>monitoring</em> to be protected. However, now the credit <em>monitoring</em> they offered me is being refused by Experian so they can keep the money from XXXX XXXX XXXX without providing me even the most basic of service."],"issue":["Credit <em>monitoring</em> or identity theft protection services"]},"sort":[9.150821,"8882496"]},{"_index":"complaint-public-v1","_id":"8171610","_score":9.138622,"_source":{"product":"Debt collection","complaint_what_happened":"Items of complaint : I have had a XXXX home security monitoring system since XX/XX/XXXX. I have been paying a monthly payment of XXXX ( XXXX basic monitoring fee + XXXX equipment fee ). In XX/XX/XXXX, I chose to install the XXXX video camera. The video camera plus installation was XXXX per contract and monthly monitoring fee will increase from basic monitoring XXXX to smart monitoring XXXX per contract. I paid off the XXXX upfront on XX/XX/XXXX. Per the salesman, the door I chose was connected to my house 's electricity so no battery was involved and no need to recharge. \n\nHowever, XXXX installed a more expensive doorbell without telling me. XXXX installed a battery driven doorbell and it needed to be recharged. They also charged me a total of XXXX and took from my credit card XXXX on XX/XX/XXXX in addition to the XXXX I paid. I had NO knowledge of any of these. In XXXX, all of sudden, my doorbell stopped working due to the battery needing recharge. I was very puzzled since I thought my doorbell did not have a battery and did not need to recharge. I phoned XXXX. XXXX wanted me to recharge my doorbell myself. I tried but was unable to remove the screws they put in. I phoned them again to ask them to send someone to help. They said in order for them to send someone, I need to pay the balance on my account. \n\nI was so confused since I paid off the doorbell. I took a look at the bill and was furious. For the month of XXXX, I got charged XXXX. XXXX for the more expensive doorbell in addition to the XXXX I paid. \nXXXX. XXXX = XXXX ( my usual monthly basic home monitoring fee + equipment fee ) XXXX. XXXX the prorated the smart home monitoring fee ( XXXX ) for this month. \n\nI already paid the basic monitoring XXXX. WHY do I have to pay a prorated fee of XXXX for the same month?? I should just get charged XXXX = XXXX for the entire month. \n\nFor the month of XXXX, I got charged XXXX. XXXX = XXXX ( my usual monthly basic home monitoring fee + equipment fee ) XXXX. XXXX smart home monitoring fee. They charged me both smart home monitoring fee and basic home monitoring fee for the same month?? \n\n\nI escalated this to the department of insurance of California and sent in all my evidence documents. \n\nHowever, on XX/XX/XXXX, I received a debt collection letter from XXXX XXXX stating that I have owed XXXX XXXX home XXXX on XX/XX/XXXX. I don't know why I owe them XXXX on XX/XX/XXXX.","date_sent_to_company":"2024-01-17T07:55:23.000Z","issue":"False statements or representation","sub_product":"I do not know","zip_code":"94506","tags":null,"has_narrative":true,"complaint_id":"8171610","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"KBR INC DBA RASH CURTIS & ASSOCIATES","date_received":"2024-01-17T07:46:26.000Z","state":"CA","company_public_response":null,"sub_issue":"Attempted to collect wrong amount"},"highlight":{"complaint_what_happened":["Items of complaint : I have had a XXXX home security <em>monitoring</em> system since XX/XX/XXXX. I have been paying a monthly payment of XXXX ( XXXX basic <em>monitoring</em> fee + XXXX equipment fee ). In XX/XX/XXXX, I chose to install the XXXX video camera. The video camera plus installation was XXXX per contract and monthly <em>monitoring</em> fee will increase from basic <em>monitoring</em> XXXX to smart <em>monitoring</em> XXXX per contract. I paid off the XXXX upfront on XX/XX/XXXX."]},"sort":[9.138622,"8171610"]},{"_index":"complaint-public-v1","_id":"10366699","_score":9.11992,"_source":{"product":"Credit reporting or other personal consumer reports","complaint_what_happened":"I am not a chase customer but continue to receive credit monitoring alerts from chase credit journey. I have contacted them several times about the service and n do not want to receive emails or credit monitoring service from them. They continue to ignore me and my rights as a consumer. I do not need them to monitor my credit or want any of there services. I am not a chase customer.","date_sent_to_company":"2024-10-08T19:14:42.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"10366699","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"JPMORGAN CHASE & CO.","date_received":"2024-10-07T03:24:29.000Z","state":"IL","company_public_response":null,"sub_issue":"Problem canceling credit monitoring or identify theft protection service"},"highlight":{"complaint_what_happened":["I am not a chase customer but continue to receive credit <em>monitoring</em> alerts from chase credit journey. I have contacted them several times about the service and n do not want to receive emails or credit <em>monitoring</em> service from them. They continue to ignore me and my rights as a consumer. I do not need them to <em>monitor</em> my credit or want any of there services. I am not a chase customer."],"issue":["Credit <em>monitoring</em> or identity theft protection services"],"sub_issue":["Problem canceling credit <em>monitoring</em> or identify theft protection service"]},"sort":[9.11992,"10366699"]},{"_index":"complaint-public-v1","_id":"3243954","_score":9.117197,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"I have used FICO, XXXX, and Transunion Monitoring Services, and the monitoring notifications does not match my actual report on all of the outlets. It's not even close. The notifications tell me that I have multiple collections and delinquency but on my actual report there is no collections or delinquencies. There is something wrong with the communication between Transunion and the monitoring system. Other people have said that it could possibly be a breach or a mixed file. There is someone who has the same name as me in California but she has a middle name, and I do not. I have recieved calls from the Sheriffs department and from Collection agencies that were looking for her. The only thing that the monitoring has in common is it is information being communicated from Transunion to these other monitoring outlets. I've called transunion multiple times, since the beginning of 2018, but no one is able to help me with the incorrect communication of information. They keep telling my credit report is fine, which I already know, but they dont understand that they are sending out incorrect notifications. The notifications in the monitoring systems just dont match what is on my report. For a while, everytime I saw another collections notifcation, I freaked out and ended up purchasing a report to make sure I didnt have a negative credit status. It's just so frustrating.","date_sent_to_company":"2019-05-16T05:18:21.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"95842","tags":null,"has_narrative":true,"complaint_id":"3243954","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"TRANSUNION INTERMEDIATE HOLDINGS, INC.","date_received":"2019-05-16T01:00:52.000Z","state":"CA","company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":"Received unwanted marketing or advertising"},"highlight":{"complaint_what_happened":["I have used FICO, XXXX, and Transunion <em>Monitoring</em> Services, and the <em>monitoring</em> notifications does not match my actual report on all of the outlets. It's not even close. The notifications tell me that I have multiple collections and delinquency but on my actual report there is no collections or delinquencies. There is something wrong with the communication between Transunion and the <em>monitoring</em> system. Other people have said that it could possibly be a breach or a mixed file."],"issue":["Credit <em>monitoring</em> or identity theft protection services"]},"sort":[9.117197,"3243954"]},{"_index":"complaint-public-v1","_id":"4270280","_score":9.09715,"_source":{"product":"Credit reporting, credit repair services, or other personal consumer reports","complaint_what_happened":"In 2020 I wanted to clean up my credit file and started to do so. I ordered XXXX credit monitoring and XXXX and got most everything cleared up. I decided to get EQUIFAX and XXXX credit monitoring as well so I could freeze all three because there were some fraudulent things I couldn't remove until I stopped the activity. I had no problems with the other major credit monitoring/reporting agencies when I went back to the free accounts and have told MANY people how to clear up their own credit that way but Equifax LOWERS YOUR XXXX when you go back to free. When I went to free my score went from XXXX to XXXX overnight. I got the credit monitoring again this month to dispute something ( It goes quicker if you pay for it. It takes months and months for a dispute if you don't pay for the monitoring ) and Equifax overcharged me for the monitoring and I made them pay it back yesterday and this morning my credit score is 63 points lower. I didn't do anything else since yesterday. They are abusing the power they over people. I think it should be given to another company that has better morals. Fining them doesn't seem to be working. I have screenshots of this bad behavior.","date_sent_to_company":"2021-04-04T20:55:23.000Z","issue":"Credit monitoring or identity theft protection services","sub_product":"Credit reporting","zip_code":"356XX","tags":null,"has_narrative":true,"complaint_id":"4270280","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"EQUIFAX, INC.","date_received":"2021-04-04T20:22:06.000Z","state":"AL","company_public_response":null,"sub_issue":"Problem canceling credit monitoring or identify theft protection service"},"highlight":{"complaint_what_happened":["I ordered XXXX credit <em>monitoring</em> and XXXX and got most everything cleared up. I decided to get EQUIFAX and XXXX credit <em>monitoring</em> as well so I could freeze all three because there were some fraudulent things I couldn't remove until I stopped the activity. I had no problems with the other major credit <em>monitoring</em>/reporting agencies when I went back to the free accounts and have told MANY people how to clear up their own credit that way but Equifax LOWERS YOUR XXXX when you go back to free."],"issue":["Credit <em>monitoring</em> or identity theft protection services"],"sub_issue":["Problem canceling credit <em>monitoring</em> or identify theft protection service"]},"sort":[9.09715,"4270280"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":71352,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":41892},{"key":0,"key_as_string":"false","doc_count":29460}]}},"product":{"doc_count":41892,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit reporting or other personal consumer reports","doc_count":15882,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Credit 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