{"took":108,"timed_out":false,"_shards":{"total":5,"successful":5,"skipped":0,"failed":0},"hits":{"total":{"value":5,"relation":"eq"},"max_score":null,"hits":[{"_index":"complaint-public-v1","_id":"11244289","_score":29.181887,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Under Section 910 of EFTA, Financial institutions have a responsibility to their customers under any circumstances to maintain any amount of money transfer. \n\nDifferent from online virtual competitors, where you are simply trading the equivalent of virtual credits, Zelle was actual account to account transfer. It was suppose to cut out the need for a third-party dark pool, And it was FDIC insured . So if the financial institution had an issue, and that aforementioned section 910 became applicable, your customer would not lose such money. \n\nHeres the problem. We can pull inspiration from the collapse of XXXX XXXX. The financial institutions had to come together and set up a pool of money. They also had to drain the existing insurance account and refill it. \n\nWhen you look at the type of money missing from Zelle, assuming your standard {$250000.00}, you get about XXXX customers from the $ XXXX that is missing. Its actually a lot more customers than that because most transactions arent even close to {$250000.00}. \n\nOur existing Insurance, FDIC, XXXX, and NCUA, they arent enough, overlap. They all accomplished generally the same thing. For the same people. And same companies. Just for different reasons. And generally are not funded with enough money to get the job done. Thats the need for the executive fund to save the failing regional banks. Which is a good solution to me, taking it from the decision maker. \n\nIntegration of account to account transfers and efficient insurance safety nets into our XXXX centralized baking system is ideal. Allowing for-profit competitors to drive such decisions, instead of having them privatizing the necessary infrastructure, can destabilize an otherwise balanced action. \n\nXXXX Tells us that these financial institutions have a responsibility. Beyond just their shareholders, beyond just their interest, beyond their loan rates. To expect your customers, the taxpayer, or the shareholder, to refill the insurance, that bail out the banks, for decisions that the bank executives make, is inappropriate. Furthermore, these fiduciaries, whether the executive or business itself, get bonuses and incentives for things like increased transfers and holdings which having said service would do. \n\nXXXX XXXX, My fear with Zelle, and her competitors, is that we are violating 5 CFR 2635.702, and 7 usc 9, and most importantly 18 usc 666 These XXXX financial institutions and its competitors have a responsibility due to the public funding they receive in order to maintain this banking system for us. \n\nSo now Anyone whos lost money in this environment has a claim against those companies. For breach of fiduciary responsibility. For breach of financial institution and transactional responsibility. For breach of personal and public commerce responsibility But! by driving away this account to account transfer in order for the executives or the company to avoid liability, we are prioritizing other third-party transaction companies. Businesses like debit and credit card processing. Also uninsured Credits virtual currency trading that do not have fair market collateral value and violate 31 usc 5103. \n\nIn certain cases, you can see where these third-party transactional companies and virtual credits, be that XXXX or XXXX ( the dark pools and virtual credits used to facilitate the transaction ), show to actually unbalance the system. They practically operate as ancillary currency. Which makes commerce difficult when you have to use one currency to get to the second currency in order to pay for the third thing.\n\nIn all of this something thats gone unanswered are companies like XXXX. In my life, I prefer external account set up rather than something like XXXX  and XXXX. Many customers use these third-party transactional companies to connect banks and connect finances. Forcing me to sell my financial transactions to this third-party, Just to simply access my money. \n\nRestricting currency transfers and account to accounts transfers in any capacity, or prioritizing data driven profit, would manipulate the market and stabilize our supposedly balanced XXXX XXXX \n\nI would be concerned our decision-makers ( who are allowed to make decisions that are equivalent to insider trading ) could easily manipulate the actual investment banks that run the stock market, our retirement accounts, our financial institutions, the tradables like currencies, commodities, and crypto. prioritizing existing XXXX XXXX companies who are poised to make money off of the sale of customers data, rather than prioritizing, safe and secure transactions That support a balanced global financial network. \n\nThis concern extends to Under 53 usc 30114 ( a ) ( 2 ), where campaign contributions can be used for official acts of these decision-makers. Many of the aforementioned Government contracts and traded securities, Lobby for this exact reason. Its easy to see where our decision-makers can get Swayed into making the wrong decision in order to get reelected. Luckily, our laws protect them and us from that natural phenomenon that lobbyist, XXXX, and campaign contributors take advantage of. \n\nI dont wan na worry about my retirement account because someone elses bank couldnt figure out how to transfer a couple XXXX dollars properly. \n\nAnd I certainly Dont want it to be more difficult to spend, transfer, and receive Currency because I have to integrate a data Point- a data point of my personal information, that Im not even getting paid for. \n\nAnd lastly, I do not want to compromise an otherwise balanced system, in order to incentivize an executive, or reelect a politician, Or manipulate a share price.","date_sent_to_company":"2024-12-21T17:37:12.000Z","issue":"Fraud or scam","sub_product":"Domestic (US) money transfer","zip_code":"121XX","tags":null,"has_narrative":true,"complaint_id":"11244289","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Early Warning Services, LLC","date_received":"2024-12-21T15:41:10.000Z","state":"NY","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Under Section 910 of EFTA, Financial institutions have a responsibility to their customers under any circumstances to maintain any <em>amount</em> of <em>money</em> <em>transfer</em>. \n\nDifferent from online <em>virtual</em> competitors, where you are simply trading the equivalent of <em>virtual</em> credits, Zelle was actual account to account <em>transfer</em>. It was suppose to cut out the need for a third-party dark pool, And it was FDIC insured ."],"product":["<em>Money</em> <em>transfer</em>, <em>virtual</em> <em>currency</em>, or <em>money</em> <em>service</em>"],"company":["Early Warning <em>Services</em>, LLC"],"sub_product":["Domestic (US) <em>money</em> <em>transfer</em>"]},"sort":[29.181887,"11244289"]},{"_index":"complaint-public-v1","_id":"4879872","_score":24.60491,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Your complaint Complaint Number XXXX Step 1 What product or service is your complaint about?\n\nPRODUCT OR SERVICE Money transfer, virtual currency, or money service TYPE Domestic ( US ) money transfer Inactive modal Step 2 What type of problem are you having? \nISSUE Other transaction problem HAVE YOU ALREADY TRIED TO FIX THIS PROBLEM WITH THE COMPANY? \nYes Step 3 What happened? \nOn XXXX XXXX I did attempt to do 2 transaction through money gram in the amount of XXXX ref # XXXX and ref # XXXX for XXXX ref XXXX for XXXX and XXXX as well as XXXX. I am filing a another complaint on XXXX due to these transactions being canceled and never credited back to my account. Moneygram stated that all these transactions indeed canceled immediately therefore no money was ever processed and removed from my account. XXXX processes and sent funds somewhere. So I would like to request that both parties XXXX and Money gram provide complete documentation of the transactions that was provide proof of the successful trans action that Money gram canceled and stated that did cancel out and money never was received. Money gram should provide a complete documentation of the proof that each transaction did canceled out and never processed. I being going back and forth with these two companies and nothing has been accomplished. Each company states to me something different from what they say to each other but it is my money that was taken and no one seems to care that that is wrong. How can these companies be allowed to such and cause so much XXXX  and the reps have no care in the world bout it. I submitted the proof of canceled transactions moneygram sent t o advise me that the transaction did not go through. And that was not enough but XXXX could see that Money for each transaction was successfully removed from my account but money gram stated no money was ever received. To settle that we should be able to view some type of documentation of the canceled process and sent successfully process. This stress is really getting the best of me. PLease advise me on what steps I can take to get my money that was unrightfully taken from me. XXXX gave a credit and then reverse it it taken XXXX  and XXXX and my deposit in the amount of XXXX. Moneygram refused to provide any kind of documentation of the transaction being canceled although i have emails telling me they were canceled they also so called told investigators from the dispute team at XXXX that the transaction actually processed and never canceled which is not true. Why not help a customer see where their funds went if they cancelled.","date_sent_to_company":"2021-11-05T20:03:22.000Z","issue":"Other transaction problem","sub_product":"Domestic (US) money transfer","zip_code":"716XX","tags":null,"has_narrative":true,"complaint_id":"4879872","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC","date_received":"2021-11-05T19:02:11.000Z","state":"AR","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Your complaint Complaint Number XXXX Step 1 What product or <em>service</em> is your complaint about?\n\nPRODUCT OR <em>SERVICE</em> <em>Money</em> <em>transfer</em>, <em>virtual</em> <em>currency</em>, or <em>money</em> <em>service</em> TYPE Domestic ( US ) <em>money</em> <em>transfer</em> Inactive modal Step 2 What type of problem are you having? \nISSUE Other transaction problem HAVE YOU ALREADY TRIED TO FIX THIS PROBLEM WITH THE COMPANY? \nYes Step 3 What happened?"],"product":["<em>Money</em> <em>transfer</em>, <em>virtual</em> <em>currency</em>, or <em>money</em> <em>service</em>"],"sub_product":["Domestic (US) <em>money</em> <em>transfer</em>"]},"sort":[24.60491,"4879872"]},{"_index":"complaint-public-v1","_id":"4543359","_score":21.558357,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"This follow-up complaint is regarding Coinbase 's inadequate response to my initial complaint. \n\nInitial complaint Info : COMPLAINT ID XXXX SUBMITTED ON XX/XX/XXXX PRODUCT Money transfer, virtual currency, or money service ISSUE Wrong amount charged or received Initial Complaint : This issue is regarding my attempt to transfer Bitcoin from my wallet on Coinbase ( digital asset exchange XXXX to my private hardware wallet. On XX/XX/XXXX, I withdrew XXXX BTC ( equivalent to {$6100.00} as that day 's market price ) from my Coinbase wallet to my private wallet. This transaction was successful. However, Coinbase incorrectly double posted this withdrawal leading to a negative XXXX BTC balance in my account. I also had other currencies that I needed to transfer to my private wallet ( ETH and LTC ). I was unable to make those transactions because Coinbase restricts withdrawals when you have an overall negative account balance. In order to get the other currencies withdrawn, I sent XXXX BTC in from my private wallet on XX/XX/XXXX. I subsequently withdrew the XXXX  and XXXX amounts I needed to. Coinbase never corrected the erroneous double post. I submitted a support ticket to Coinbase on XX/XX/XXXX, in which I describe the above in full. They asked for more details and eventually admitted it was an error in their system on XX/XX/XXXX after reviewing : \" Thank you for contacting us about this. We have confirmed this to be an issue with our system and are working to resolve it as soon as possible. Your case has been recorded for review by an expert. Thank you for your patience in the meantime we will be in touch again as soon as we have an update. '' No response from Coinbase for weeks so I asked them why it wasn't resolved on XX/XX/XXXX. To which, they replied : \" Thank you for contacting Coinbase. In an effort to respond more rapidly to support requests, direct emails to this address are no longer enabled. To get a response from our support team, please visit the following page and complete the request form : https : //support.coinbase.com/customer/portal/emails/new Please use the email address that you use to log in to Coinbase, select the appropriate category, and include as much detail as possible when submitting your request. Thanks in advance for your patience and support. '' No resolution still. I submitted another ticket to follow up on XX/XX/XXXX XXXX Case # XXXX XXXX, but there has been no response. I have elevated this case number today ( XX/XX/XXXX ) and notified Coinbase I am formally submitting a complaint to the CFPB. Today, the XXXX BTC is worth approximately {$22000.00} USD. \n\nCoinbase 's response to Initial Complaint : Dear XXXX XXXX, We have reviewed your complaint regarding a double posting of a BTC withdrawal to your private wallet which led to a negative XXXX BTC balance in your Coinbase account. Review of your accounts transaction history show two completed sends of XXXX BTC to your external private wallet ; one on XXXX XXXX XXXX  PST and the other on XXXX XXXX PM PST. Review of these transactions on the blockchain show your private wallet received both of these transfers : https : XXXX As your private wallet received a total of XXXX BTC, you did not suffer a loss as a result of the double posting. We therefore consider your complaint resolved. However, we have determined that your customer experience was not up to our standards. Coinbase has credited your account XXXX USD in compensation for your unsatisfactory customer experience. Please reach out to our support team if you have any further questions. Sincerely, Coinbase Regulatory Response Team Follow-up Complaint : In reviewing the link provided by Coinbase at XXXX, their statement of my external private wallet receiving two transactions of the same amount totaling XXXX BTC is FALSE. In the link they provided, their is only ONE transaction in that amount equal to half that total amount. Their response is unacceptable and blatantly fraudulent. Please review the info provided in Coinbase 's response.","date_sent_to_company":"2021-07-14T22:42:55.000Z","issue":"Wrong amount charged or received","sub_product":"Virtual currency","zip_code":"94402","tags":null,"has_narrative":true,"complaint_id":"4543359","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Coinbase, Inc.","date_received":"2021-07-14T22:33:42.000Z","state":"CA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Initial complaint Info : COMPLAINT ID XXXX SUBMITTED ON XX/XX/XXXX PRODUCT <em>Money</em> <em>transfer</em>, <em>virtual</em> <em>currency</em>, or <em>money</em> <em>service</em> ISSUE <em>Wrong</em> <em>amount</em> charged or received Initial Complaint : This issue is regarding my attempt to <em>transfer</em> Bitcoin from my wallet on Coinbase ( digital asset exchange XXXX to my private hardware wallet. On XX/XX/XXXX, I withdrew XXXX BTC ( equivalent to {$6100.00} as that day 's market price ) from my Coinbase wallet to my private wallet. This transaction was successful."],"product":["<em>Money</em> <em>transfer</em>, <em>virtual</em> <em>currency</em>, or <em>money</em> <em>service</em>"],"issue":["<em>Wrong</em> <em>amount</em> charged or received"],"sub_product":["<em>Virtual</em> <em>currency</em>"]},"sort":[21.558357,"4543359"]},{"_index":"complaint-public-v1","_id":"19214204","_score":15.412799,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"Company : Chime XXXX XXXX XXXX. \nProduct : Money transfer, virtual currency, or money service Issue : Money was not available when promised Date : XX/XX/XXXX Amount : {$100.00} WHAT HAPPENED : On XX/XX/XXXX, I sent {$100.00} XXXX  phone number ( XXXX ) XXXX, currently owned by XXXX ( who does NOT have a Chime account ). Chime sent my money XXXX  \" XXXX XXXX '' - a stranger who previously owned that phone number XXXX  still has it linked XXXX their Chime account. XXXX never received the payment. Chime refuses XXXX  refund. \n\nPROOF CHIME 'S SYSTEM IS BROKEN : When I send PAYMENT XXXX  ( XXXX ) XXXX Goes XXXX  XXXX XXXX XXXX wrong person ) When I send REQUEST XXXX  ( XXXX ) XXXX Text goes XXXX XXXX ( correct owner ) When XXXX clicks the request link, Chime asks him XXXX  provide an email, proving he never had a Chime account. The current phone owner never received my payment. \n\nCHIME 'S RUN-AROUND : I. \" You can only send money XXXX  Chime members '' UNTRUE - Their app advertises \" Not on Chime? No problem '' XXXX. I have successfully used \" Pay Anyone '' feature XXXX TIMES XXXX  send XXXX  ( XXXX ) XXXX XXXX. That recipient has NO Chime account XXXX  should receive Chime links via text message XXXX. All XXXX previous payments worked correctly ; XXXX proves Chime markets this feature XXXX : Changing story about account status First call : \" The account linked to ( XXXX ) XXXX is inactive '' XXXX. XXXX  call : \" That's untrue, the account is active '' They contradict themselves XXXX  can't keep story straight XXXX. \" Money went XXXX  correct recipient '' Resolution email claims : \" Funds delivered XXXX  correct recipient '' UNTRUE - I sent the funds to PHONE NUMBER ( XXXX ) XXXX NOT to an email, NOT XXXX  an account name XXXX. I sent funds XXXX  the CURRENT OWNER of that phone number ( XXXX ) XXXX NEVER received the payment text message XXXX XXXX received it - someone I don't know THE \" SOLUTION '' CHIME DEMANDS : Chime tells me : \" Contact XXXX XXXX XXXX  ask them XXXX unlink the old phone number '' Problems with this : I don't know who XXXX XXXX is I have no way XXXX  contact them Why is it MY job XXXX  fix CHIME 'S system? \nChime should unlink inactive phone numbers themselves Chime refuses XXXX  contact XXXX XXXX on my behalf CHIME ADMITTED THE PROBLEM THEN DENIED REFUND : Chime representatives admitted : \" You sent XXXX  the correct phone number '' \" The original receiver ( XXXX ) did not receive the money '' \" You should be able XXXX  dispute this '' Then resolution email states : \" Can not refund - delivered XXXX  correct recipient '' This is contradictory and fraudulent. \n\nCHIME 'S REFUSAL TO HELP : Representatives : Cycled me between \" Disputes '' and \" Member Services '' repeatedly Hung up on me Gave contradicting information on every call Denied dispute despite admitting recipient never got money Refused to unlink XXXX XXXX 's old phone number Told me XXXX  contact a stranger XXXX  fix their system error Blamed me for not \" double checking '' when their app hides recipient information WHY THIS IS CHIME 'S FAULT : Their payment system uses OUTDATED phone number data Their request system uses CURRENT phone number data XXXX different databases that aren't synced They don't verify current phone ownership before routing payments They allow old account holders XXXX  receive money to numbers they don't own They don't display recipient names before sending No way for users to \" double check '' hidden information They refuse to fix their own system error MY LEGITIMATE USAGE HISTORY : I am an established Chime user who uses \" Pay Anyone '' successfully : XXXX successful payments XXXX  ( XXXX ) XXXX ( not on Chime ) XX/XX/XXXX : {$150.00}, XX/XX/XXXX : {$400.00}, XX/XX/XXXX : {$480.00}, XX/XX/XXXX : {$10.00} XX/XX/XXXX : {$50.00}, XX/XX/XXXX : {$40.00}, XX/XX/XXXX : {$250.00}, XX/XX/XXXX : {$5.00}, XX/XX/XXXX : {$80.00} All went correctly XXXX  recipient via text message link This proves I know how XXXX  use the system CONSUMER HARM : This affects XXXX  of people. Phone numbers are constantly recycled. Chime 's broken system routes payments XXXX  wrong people, then blames customers XXXX  refuses refunds. \n\nEVIDENCE : Screenshots of XXXX successful \" Pay Anyone '' transactions XXXX showing \" Not on Chime? No problem '' advertising Screenshot of payment XXXX  ( XXXX ) XXXX Proof that requests XXXX  that number go XXXX  XXXX, not XXXX XXXX XXXX email denying refund","date_sent_to_company":"2026-03-23T10:40:00.000Z","issue":"Unauthorized transactions or other transaction problem","sub_product":"Mobile or digital wallet","zip_code":"30349","tags":null,"has_narrative":true,"complaint_id":"19214204","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"Chime Financial Inc","date_received":"2026-02-03T16:50:31.000Z","state":"GA","company_public_response":null,"sub_issue":null},"highlight":{"complaint_what_happened":["Product : <em>Money</em> <em>transfer</em>, <em>virtual</em> <em>currency</em>, or <em>money</em> <em>service</em> Issue : <em>Money</em> was not available when promised Date : XX/XX/XXXX <em>Amount</em> : {$100.00} WHAT HAPPENED : On XX/XX/XXXX, I sent {$100.00} XXXX  phone number ( XXXX ) XXXX, currently owned by XXXX ( who does NOT have a Chime account ). Chime sent my <em>money</em> XXXX  \" XXXX XXXX '' - a stranger who previously owned that phone number XXXX  still has it linked XXXX their Chime account. XXXX never received the payment. Chime refuses XXXX  refund."],"product":["<em>Money</em> <em>transfer</em>, <em>virtual</em> <em>currency</em>, or <em>money</em> <em>service</em>"]},"sort":[15.412799,"19214204"]},{"_index":"complaint-public-v1","_id":"5004524","_score":14.335347,"_source":{"product":"Money transfer, virtual currency, or money service","complaint_what_happened":"XXXX XXXX XXXX, XXXX, XXXX XXXX, XXXX XXXX XXXX Complaints Manager, Bank of America Corporation, Bank of America Corporate Center, XXXX XXXX XXXX XXXX, XXXX, NC XXXX Date : XXXX XX/XX/XXXX Email : XXXX Tel : XXXX XXXX XXXX XXXX CC : Branch Manager XXXX Bank of America Financial Center , XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MN XXXX XXXX. Office of the Comptroller of the Currency, Customer Assistance, XXXX XXXX XXXX, XXXX XXXX, XXXX, Texas XXXX and Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, XXXX, Iowa XXXX Dear Sir/Madam, I am writing in reference to an Automatic Push Payment fraud of XXXX that took place on my XXXX bank account in XXXX XXXX ( a/c number XXXX sort XXXX XXXX XXXX XXXX in the XXXX, XXXX XXXX, XXXX ) on XX/XX/XXXX where I was made to transfer monies to a woman 's account called XXXX XXXX in Bank Of America. \n\nHer account details are as follows ; XXXX XXXX XXXX, Bank Bank of America, Bank Address XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, MNXXXX ( XXXX ) Home address XXXX XXXX XXXX, XXXX XXXX XXXX, MN XXXX, A/C No. XXXX, Routing no ; XXXX Sort code ; XXXX Swift code ( foreign ) XXXX XXXX. \n\nThe money went outside of the XXXX jurisdiction to the XXXX, XXXX XXXX account ; XXXX XXXX in a Bank of America XXXX branch that was a front for the criminal who was operating it. I was instructed by the man who alleged he was XXXX XXXX the lead singer from XXXX to send XXXX through this account and the account operated as a front to launder the money he stole from me. \n\nThe definition of Money laundering is the process by which the proceeds of crime are processed ( 'washed ' ) through the financial system to disguise their illegal origin. Money laundering involves : an underlying, profit-making crime ( e.g., tax evasion, fraud, theft, organised crime, drug trafficking, embezzlement ) ; an act to conceal, transfer or convert the proceeds of crime ; and the person involved knows or ought to have known that the property is the proceeds of crime. \n\nThis fraudster alleged he was XXXX XXXX the lead singer from a band called XXXX. I undertook due diligence and got a copy of a passport and drivers licence from this man, but they turned out to be fake. I could not determine that until the XXXX reviewed them and told me they were fake. I also got a solicitor ( Lawyer ) in XXXX where I live, to draft a loan agreement/contract between me and XXXX XXXX to protect myself, but the XXXX have advised me the fraudster falsified XXXX XXXX signature therefore this agreement is null and void. I would have given the bank a copy of this document if they wanted to review it for anti-money laundering legislation and check the address, he supplied on his drivers licence which, when it was later checked turned out to be an office building and not a residential address. \n\nAn XXXX XXXX the XXXX police are currently investigating this case and will be liasing with the XXXX police through XXXX shortly. This man who alleged he was XXXX XXXX led me on for several months, sent me fake XXXX drivers licences, passports and images and also he video called me in XXXX and it was the real XXXX XXXX in the video call and asked me to give him this loan of the XXXX as he was having financial difficulties and he needed the loan for a private project of production of a film he was developing that the record label would not finance. He alleged XXXX XXXX was a woman his manager trusted and I thought she was linked to the record label. I was completely duped into believing this was XXXX XXXX from XXXX but I had the sense to get a solicitor in XXXX to draft a loan agreement. \n\nAs I said the fraudster did live incoming video phone calls with me and it was XXXX XXXX from XXXX in the video calls, but the XXXX have informed me the scammers edited the video which they ripped from XXXX XXXX extensive social media cache. He also sent me multiple images of XXXX XXXX, his family and he sent me audio recordings of XXXX XXXX singing. The fraudster ripped all this data from social media and the internet. \n\nUnder XXXX and XXXX law banks operate as designated persons XXXX Bank as a designated person/institution is required to comply with The Criminal Justice and Money Laundering and Financing Terrorism Act XXXX to XXXX. The obligations of designated persons are that they must ; Carry out risk assessments in respect to their business ; Apply customer due diligence ( for example, identify customers or beneficial owners ), Report suspicious transactions to A XXXX XXXX ( the Financial Intelligence Unit ) and the Revenue Commissioners, and have specific procedures in place to prevent money laundering and terrorist financing. They must do customer due diligence on incoming and outgoing transactions to stop money laundering. They must check the end destination of funds if the funds are going out of the jurisdiction. \nI want to know what checks Bank of America had in place to stop international money laundering. \n\nThe transfer of a large amount of money {$25.00} XXXX when converted from euros from a random woman in XXXX did not flag any suspicious markers on the account. I contacted XXXX XXXX in XX/XX/XXXX when I finally realised this man was a fraudster and that he had stolen my money. They contacted Bank of America XXXX branch but I am informed that your bank advised them that you could not get the money back as this woman XXXX XXXX had come into the branch and closed her account and withdrawn ALL the stolen money. \n\nI want to know how the Bank of America bank teller did not question this activity as being suspicious when they could see the transfer had come in from XXXX and that this was a large amount of money to be closing the account and then withdrawing in cash and then reverse the transaction back to the XXXX account. \n\nAnything over XXXX is meant to be examined in XXXX and XXXX law. Please explain to me how Bank of America failed to stop this money going out of this money launderers account and that she was allowed to close the account without questions asked and withdraw the monies in cash. \n\nI would like to know what the laws in XXXX and the XXXX are at a national level in terms of countering and deterring money laundering. I want to know what risk assessment Bank of America did on this woman XXXX XXXX when they opened her account and were the documents she supplied to open the account and proof of address genuine and authentic or were they fake? \n\nThe XXXX legal Framework on anti-money laundering and countering the financing of terrorism states ; It is essential that gatekeepers ( banks and other obliged entities ) apply measures to prevent money laundering and terrorist financing. Traceability of financial information has an important deterrent effect. The XXXX XXXX adopted the first anti-money laundering Directive in XXXX to prevent the misuse of the financial system for the purpose of money laundering. \n\nIt provides that obliged entities shall apply customer due diligence requirements when entering a business relationship ( i.e. identify and verify the identity of clients, monitor transactions and report suspicious transactions ). This legislation has been constantly revised to mitigate risks relating to money laundering and terrorist financing. \n\nXXXX XXXX XXXXXXXX Under XXXX & XXXX law the bank teller in XXXX Bank XXXX also failed her duties to stop money laundering as she was a designated person and The Act places obligations on designated persons to guard against their businesses being used for money laundering or terrorist financing purposes. Section XXXX of the XXXX Act defines the term designated person as any person working in XXXX in any of the following capacities : A credit or a financial institution ( this includes funds and fund service providers, money lenders, insurance companies, money transmission or bureaux de change businesses, An Post and virtual asset service providers ) unless specifically excepted. \n\nI now have a complaint in with The Financial Ombudsman in XXXX to investigate what XXXX XXXX did wrong and I have reported this matter to XXXX XXXX XXXX XXXX XXXX but I believe Bank of America is also culpable and liable in this matter. I am at a loss of XXXX. \n\nUnless the XXXX XXXX ( XXXX police ) can work with the XXXX police and track this woman XXXX XXXX down through Bank of America giving the police access to her personal data and identity and proof of address documents and then track this fraudster through her my money is effectively gone. I dont accept that. Both banks, Bank of America and XXXX XXXX have to review this matter and refund my losses as quickly as possible please. This was an Automatic Push Payment scam in XXXX and the XXXX banks have signed up to an APP code since XXXX. Please advise what codes Bank of America follows in regard to Automatic Push Payments scams/fraud or whatever you call it in the XXXX. \n\nFurthermore, The XXXX anti-money laundering framework was further strengthened by the Criminal Justice Act in XXXX which amended the Criminal Justice ( Money Laundering and Terrorist Financing ) Act XXXX giving rise to changes in a number of areas including, among others and banks are required to follow and apply the following ; Customer Due Diligence ( CDD ), Requirements for enhanced policies and procedures for detecting and preventing money laundering, and Requirements for the retention of documentation overseas ( subject to specified conditions ). \n\nXXXX XXXX did not ask me for any of the documents I had received from this fraudster including a falsely signed loan agreement in XXXX XXXX name, fake passport in XXXX XXXX name, and fake XXXX drivers in XXXX XXXX name so they could retain these documents even though he was overseas. \n\nBoth XXXX XXXX and Bank of America bank tellers and bank staff in the anti money laundering unit are supposed to be professionals. They are meant to undertake due diligence in regard to anti money laundering and the fraud unit in Bank of America and XXXX XXXX should have picked up on this in the XXXX days they had between the transfer of the money from XXXX to the XXXX. \n\nHad the fraud units in Bank of America and XXXX XXXXXXXX probed this transfer and phoned me like my XXXX bank regularly does when checking for fraud on high amount transfers I would have explained I did not know this woman and had met this man who identified as being XXXX XXXX online and who asked me to give him the loan and transfer the money to XXXX XXXX account as he alleged she was a woman he trusted who worked for the record label and as he was a celebrity he could not give me his account details. \n\nIn their professional capacity as a bank teller, I expect Bank of America to also protect me and to do proper checks on transfers and extrapolation of large sums of money in cash. The teller did not do this and has failed her duty of care and by asking XXXX XXXX more questions she also was professionally negligent. \n\nXXXX bank did not ask for any evidence or proof of what a large amount of money of XXXX was going from an XXXX  account to a XXXX account for and how I knew this woman or who she was but nor did Bank of America ask questions of XXXX XXXX as to who I was, XXXX XXXX a random woman from XXXX that transferred {$26000.00} to her account. \n\nHad the banks asked I would have advised I was giving a loan to a man, and this was an account belonging to a woman ( XXXXrd party ) he asked me to transfer the money into. That would have set off alarms for the bank as being money laundering. \n\nI want to know what fraud checks Bank of America did before they released this money in cash to XXXX XXXX. How did the bank teller not question a large sum of money coming into the account from a random woman in XXXX and then all of a sudden XXXX XXXX was closing her account and withdrawing cash. \n\nThe Bank of America teller should have asked for proof of what the money was being used for and what the source was in line with anti-money laundering legislation and were obliged to ask for more information in relation to the source of the funds and what the money was used for over a certain amount. The risk level of each bank determines it, and I am pretty sure Bank of America have risk levels in place in their anti-money laundering unit. \n\nI would like the Office of the Comptroller of the Currency and the Consumer Financial Protection Bureau in the XXXX to please determine what are Bank of Americas policies in terms of risk assessment and managing risks around money laundering and what due diligence/controls their staff are meant to undertake in regard to fraud and complying with the anti-money laundering legislation. What compliance framework/policies did Bank of America have in place and what controls to prevent this type of activity occurring. \n\nThis was an Automatic Payment Scam were I was made transfer money from my account in XXXX to an account in Bank of America owned by XXXX XXXX in XXXX, XXXX which was an account operating as a front for this scammer. This was a big amount of money going out of the account in XXXX transaction and it should have raised red flags. \n\nNo checks were done on who I was by Bank of America when I was in XXXX. The bank teller did not ask XXXX XXXX how she knew XXXX XXXX a random woman in XXXX or who I was. \n\nI trust the bank tellers and bank to be aware and be professional and flag fraud checks they are the ones with the knowledge, and they did not do enough to stop this random payment being flagged and going out of the account from XXXX or thereafter from the XXXX account in a large closing down withdrawal of cash it was money laundering how did Bank of America staff not get suspicious and stop this transaction happening when she tried to withdraw {$26000.00} in cash. \n\nAs I have stated The XXXX XXXX ( XXXX police ) in XXXX are now investigating the criminal aspect of this matter and are working through XXXX to liaise with XXXX police. I trust that Bank of America will comply and assist this investigation and give the police the bank account details. Proof of address and identity documents and anything else they have on her, of XXXX XXXX quickly, as we have already lost a lot of time. I have only identified XXXX woman on XXXX who goes under the name of XXXX XXXX and she is a XXXX XXXX XXXX. Please can you confirm if this is the same woman you have records for in Bank of America so that the police can move quickly. \n\nAs it stands The Financial Ombudsman of XXXX is now investigating this monetary aspect of this matter but I believe that Bank of America also needs to take joint responsibility for this matter. They should have reversed the incoming monies back to XXXX or checked it more succinctly to confirm it was not money laundering. I am at a loss of XXXX please do the right thing and come to some agreement with XXXX XXXX in XXXX to jointly refund me my monies due to your failures as banks to apply money laundering laws effectively. \n\nI await your reply. Please feel free to send me your response via both post and my email address as I understand it is more quick then post. \n\n\n________________ XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX ; XXXX XXXX XXXX","date_sent_to_company":"2021-12-13T21:25:24.000Z","issue":"Fraud or scam","sub_product":"International money transfer","zip_code":"XXXXX","tags":null,"has_narrative":true,"complaint_id":"5004524","timely":"Yes","company_response":"Closed with explanation","submitted_via":"Web","company":"BANK OF AMERICA, NATIONAL ASSOCIATION","date_received":"2021-12-13T21:09:43.000Z","state":null,"company_public_response":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","sub_issue":null},"highlight":{"complaint_what_happened":["Section XXXX of the XXXX Act defines the term designated person as any person working in XXXX in any of the following capacities : A credit or a financial institution ( this includes funds and fund <em>service</em> providers, <em>money</em> lenders, insurance companies, <em>money</em> transmission or bureaux de change businesses, An Post and <em>virtual</em> asset <em>service</em> providers ) unless specifically excepted."],"product":["<em>Money</em> <em>transfer</em>, <em>virtual</em> <em>currency</em>, or <em>money</em> <em>service</em>"],"sub_product":["International <em>money</em> <em>transfer</em>"]},"sort":[14.335347,"5004524"]}]},"aggregations":{"has_narrative":{"meta":{},"doc_count":5,"has_narrative":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":1,"key_as_string":"true","doc_count":5}]}},"product":{"doc_count":5,"product":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Money transfer, virtual currency, or money service","doc_count":5,"sub_product.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Domestic (US) money transfer","doc_count":2},{"key":"International money transfer","doc_count":1},{"key":"Mobile or digital wallet","doc_count":1},{"key":"Virtual currency","doc_count":1}]}}]}},"issue":{"doc_count":5,"issue":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Fraud or scam","doc_count":2,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Other transaction problem","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Unauthorized transactions or other transaction problem","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}},{"key":"Wrong amount charged or received","doc_count":1,"sub_issue.raw":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}}]}},"timely":{"doc_count":5,"timely":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Yes","doc_count":5}]}},"company_response":{"doc_count":5,"company_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Closed with explanation","doc_count":5}]}},"submitted_via":{"doc_count":5,"submitted_via":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Web","doc_count":5}]}},"company":{"doc_count":5,"company":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"BANK OF AMERICA, NATIONAL ASSOCIATION","doc_count":1},{"key":"Chime Financial Inc","doc_count":1},{"key":"Coinbase, Inc.","doc_count":1},{"key":"Early Warning Services, LLC","doc_count":1},{"key":"MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC","doc_count":1}]}},"state":{"doc_count":5,"state":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"AR","doc_count":1},{"key":"CA","doc_count":1},{"key":"GA","doc_count":1},{"key":"NY","doc_count":1}]}},"company_public_response":{"doc_count":5,"company_public_response":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[{"key":"Company has responded to the consumer and the CFPB and chooses not to provide a public response","doc_count":1}]}},"tags":{"doc_count":5,"tags":{"doc_count_error_upper_bound":0,"sum_other_doc_count":0,"buckets":[]}}},"_meta":{"license":"CC0","last_updated":"2026-07-14T12:00:00-05:00","last_indexed":"2026-07-14T12:00:00-05:00","total_record_count":16441818,"is_data_stale":false,"has_data_issue":false,"break_points":{}}}